Shows
Design Thinking 101Joy, Transformation, and Design as Creative Liberation with Sahibzada Mayed — DT101 E141Sahibzada Mayed is a creative alchemist who uses design and storytelling to cultivate joy and imagination as tools of liberation. Mayed serves as the Co-Lead for Strategy and Research at Pause and Effect, a liberation-focused imagination and design collective based on Coast Salish territories of the Musqueam, Squamish, Tsleil-Waututh Nations. Beyond that, Mayed leads a small-scale startup, Naranji, that focuses on gender justice and decolonization in fashion. Today, we talk about decolonizing design and creative liberation. Listen to learn about: >> The impact of colonialism and power structures on design >> The need for critical social analysis in design >>...
2024-10-2949 min
Design Thinking 101Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about behavioral science, design for global health, and the importance of learning design.
2024-09-031h 01
Design Thinking 101Design Ethics with George Aye — DT101 E136This is the inaugural DT101 Live!, with guest George Aye. George co-founded Greater Good Studio with the belief that design can help advance equity. Previously, he spent seven years at global innovation firm IDEO before being hired as the first human-centered designer at the Chicago Transit Authority. He speaks frequently across the US and internationally. George holds the position of Adjunct Full Professor at The School of the Art Institute of Chicago. Today, we are talking live about ethics in design in the design industry. Listen to learn about: >> What is ethical design? >> The current state of e...
2024-05-2856 min
Design Thinking 101Leading Design + Collaboration + Why Design Thinking with Kareem Collie — DT101 E135Kareem Collie is an accomplished designer and educator with a rich background in both the corporate and academic worlds. Leading design teams for organizations like Nickelodeon, Coca-Cola, and USA Network, he has driven transformation and engagement through his expertise in visual and user-experience design. As Design Lead at IBM, he was instrumental in innovating user experiences. Currently, as the Design Director and Manager for NASA JPL's DesignLab, he applies design thinking to communicating and educating about space exploration, bringing a unique intersection of design, science, and technology to the forefront. His thought leadership includes co-editing "The Black Experience in...
2024-05-1456 min
Design Thinking 101Instructional Design + Adult Learning Experiences with Holly Owens — DT101 E134Holly Owens is an Adjunct Professor at the Touro College Graduate School of Technology, where she teaches in the Instructional Technology program, and works full time as an Instructional Designer with PillPack by Amazon Pharmacy. She has over 15 years of experience in education in various roles, including high school educator, instructional technologist, and podcast host. Today, we talk about instructional design and designing learning experiences for adults. Listen to learn about: >> What is instructional design? >> Adaptive, individualized learning >> Andragogy and designing learning experiences for adults >> Incorporating strategic plans and goals into the learning experience Our GuestAs a Corporate Instructional...
2024-04-3038 min
Design Thinking 1015.5 Things Everyone Should Know about the Future of Higher Education with David Staley — DT101 E133David Staley is an associate professor in the Department of History at Ohio State University. He teaches courses in digital history and historical methods. He also holds courtesy appointments in two departments, the Department of Design, where he has taught courses in digital history and design futures, and the Department of Educational Studies, where he has led the forum on the university. We talk about the future of higher education and learning, remote learning, and explore some of the ideas in David’s latest book, Knowledge Towns. Listen to learn about:>> AI and its potential impact on education >> How wi...
2024-04-091h 04Design Thinking 1015 Ways Nobody Cares About You and How They Make You a Better Designer // ALD 014 — DT101 E132This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore creating services and solutions by thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD014 // 5 Ways Nobody Cares About You and How They Make You a Better Designer. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this...
2024-03-2604 minDesign Thinking 101Talk to the Elephant: Design Learning for Behavior Change with Julie Dirksen — DT101 E131Julie Dirksen is the author of the books Design for How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Julie was my guest for episode 42 of the show. In this episode, we talk about her latest book, ways to motivate learners and workshop participants, designing learning experiences for skill development, and more. Listen to learn about:>> Julie’s latest book, Talk to the Elephant: Design Learning for Behavior Change >> Behavior change challenges >> The biggest challenge when creating virtual learning exp...
2024-03-141h 05Design Thinking 101Learning Design Thinking + Shifting Mindsets + Facilitation with David Lemus — DT101 E130David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. Listen to learn about: >> Team facilitation >> Human centered-design: mindsets over methods >> [Re]Building human connection Our Guest David Lemus is an i...
2024-02-2740 minDesign Thinking 101Teaching and Applying Design Thinking in Higher Ed + The Experimentation Fieldbook with Liz Chen — E129Liz Chen is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. We talk about teaching and applying design thinking in higher education, and learn more about The Experimentation Field Book. Listen to learn about: >> Innovate Carolina >> The Experimentation Field Book >> Design thinking and public health >> Design thinking in strategic planning Our Guest Liz is Design Thinking Lead...
2024-02-1351 minDesign Thinking 101Design Social Change with Lesley-Ann Noel — DT101 E128Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator and an Assistant Professor in the Department of Design Studies at North Carolina State University. Lesley promotes greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio. We talk about questioning design practice, dreaming and prototyping, and her book, Designing Social Change. Listen to learn about:>> Design studies >> Designing with non-designers and “design out in the wild”>> Lesley’s new book, Design Social Change >> Designing dreams together across our differences Our GuestDr. Lesley-Ann Noel is an Afro-Trinidadian design educat...
2024-01-3037 minDesign Thinking 101Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127Victor Udoewa works in the Office of Public Health Data Surveillance and Technology at the CDC. Previously, he worked at the Small Business Innovation Research and Small Business Technology Transfer programs at NASA, as well as at 18F and Google. We talk about his journey into design and leadership, the role of design in the civic space, radical participatory design, and orchestrating relationships in complex systems. Listen to learn about: >> Civic design and social impact design >> Radical participatory design and working with the people and communities you’re serving >> The effect of relationships on systems >> The fallacy of...
2024-01-1659 minDesign Thinking 101Fulfilling Design Careers + Crafting Teams with Justin Dauer — DT101 E125Justin is an internationally-renowned design leader, author and speaker from Chicago. You'll often find him at AIGA's speaking events, he’s been interviewed in Forbes magazine and Medium's "Forge" publication, and he writes articles for Aquent, CEO World Magazine, and A List Apart. He speaks internationally on culture and design, and today on the show, we talk about values, aligned design, nurturing teams, and design leadership. Listen to learn about:>> Discovering and leveraging our core values >> Why humility is the most important trait for a designer>> Building and nurturing teams >> Justin’s latest book, In Fulfillment: The Desi...
2023-11-2849 minDesign Thinking 101Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry. Listen to learn about: >> The power of design thinking to rethink and reshape healthcare >> Designing in complex systems >> The unique challenges of designing within...
2023-10-1044 minDesign Thinking 101Facilitation + Remote Teams + Miro with Shipra Kayan — DT101 E121Shipra Kayan is a product evangelist at Miro, a designer, and a facilitator. She has built inclusive, engaged, and effective distributed teams at companies like Upwork and Miro. Armed with two decades of experience teaching design teams to collaborate across time zones, cultures, and knowledge silos, Shipra is a leading advocate for adopting visual collaboration within distributed teams. We talk about facilitation, Miro, and remote teams. Listen to learn about: >> How to help remote teams be successful >> The importance of facilitation >> The many ways Miro can help teams, remote or in-person, to collaborate and achieve...
2023-09-2645 minDesign Thinking 101Design and Complex Systems in Healthcare + Design and Management with Kipum Lee — DT101 E119Kip Lee is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, Kip serves on the editorial board of Design Issues, a design and innovation journal published by MIT Press. He also serves on several nonprofit boards. We talk about systems and design in healthcare. Listen to learn about: >> Complex systems >> Design in healthcare >> What is the role of management? >> The COVID-19 pandemic’s ef...
2023-08-291h 08Design Thinking 101Designing Feedback + Design Research and Workshops with Nahal Tavangar — DT101 E118Nahal Tavangar is a self-professed generalist who has worked in the public, private, and nonprofit sectors across two continents. These roles and experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Today, we talk about research workshops, metaphors, and designing feedback. Listen to learn about: >> Designing feedback systems >> The three categories of feedback methods >> How Nahal uses LEGO Serious Play in her work >> Ways of working with visualizations and metaphor in design work Our Guest Nahal is passionate about creating ways...
2023-08-1549 minDesign Thinking 101UX + Design Teams with Nick Finck — DT101 E117Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor. Listen to learn about: >> Core disciplines of UX design >> What is interaction design? >> What does it mean to be a UX designer today? >> The challenges UX and design face in today’s business environment Our Guest Nick Finck is a design and research leader with over two decades of experience in the industry. He strives to improve pe...
2023-07-2554 min
Fluid HiveDesign Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin.
The post Design Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115 appeared first on Fluid Hive.
2023-06-2000 minDesign Thinking 101Design Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce design thinking to teams and organizations What is innovation? Design Justice and ethical design Our Guest Allen Higgins is a researcher/lecturer in the Management Information S...
2023-06-201h 06Design Thinking 101Thinking, Solving & Transformative Communication: Design + Visualization with Hazel White — DT101 E113Hazel White is a designer and a visualizer. She creates simple visuals to help communicate complex ideas. We talk about how design and visualization combine to facilitate thinking, fuel solving, and create transformative change. Listen to learn about: >> How visualizations can help us communicate ideas >> Examples of what you can use visualizations for >> Hazel’s visualization projects and their impact >> Advice for those wanting to try creating their own visualizations >> Some tools and resources for those who want to create visualizations Our Guest Hazel White is a designer and educator who sp...
2023-05-2339 minDesign Thinking 101Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: >> How cognitive biases affect the way we think and design >> Inclusive design >> David’s Assumption Audit >> How participatory design sh...
2023-05-0244 minDesign Thinking 1015.5 Things Every Designer Should Know About Positive Childhood Experiences with Robert Sege — DT101 E110This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Positive Childhood Experiences. Dr. Robert Sege, MD PhD is a pediatrician at the Floating Hospital for Children at Tufts Medical Center, and a professor of medicine at Tufts University School of Medicine, where he directs the Center for Community Engaged Medicine. Dr. Sege is nationally known for his research on effective health systems approaches that directly address the social determinants of health. He is a senior fellow at the Center for the Study of Social Policy in Washington, and serves on the boards of the...
2023-03-2838 minDesign Thinking 101Designing a Learning System for the Good Life // ALD 013 — DT101 E108This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and...
2023-02-2808 minDesign Thinking 101UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103Kara DeFrias is the current Chief of Staff for the Intuit QuickBooks Platform, with a background rich in both private and public sector experience. Previous work includes serving as senior advisor to the leadership team of the technology and design consultancy 18F in the Obama Administration, founding TEDxIntuit, and being part of the Emmy Award-winning production staff on the Oscars. A do-gooder at heart, Kara has done pro bono digital strategy. Today on the show we talk about UX and moving into, through, and almost out of design. Listen to learn about: >> Advice for newcomers w...
2022-11-2248 minDesign Thinking 1015.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Opioid Overdose Epidemic. Our guest today is Stacy Stanford, the Senior Director of Overdose Injury and Violence Prevention at the National Association of County and City Health Officials in Washington DC (NACCHO). At NACCHO, she leads the overdose injury and violence prevention team to deliver funding and technical assistance to more than 60 communities across the United States. Listen to learn about: >> The current state of the U.S. opioid overdose epidemic>> The ways COVID-19 has affected the healthcare system’s...
2022-11-0820 minDesign Thinking 101Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD012 // Want Better Outcomes? Find Better Problems. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Flui...
2022-09-2709 minDesign Thinking 101Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98Chelsea Mauldin is the Executive Director of the Public Policy Lab and an adjunct professor at Columbia University's School of International and Public Affairs. Listen to learn about: >> The work of the Public Policy Lab>> How design and design thinking can help governments make better public policy>> Human-centered design in public policy>> The preparatory work that often goes underrecognized in the design cycle Our Guest Chelsea Mauldin is a social scientist and designer with a focus on government innovation. She directs the Public Policy Lab, a nonprofit organization that designs better pu...
2022-09-1345 minDesign Thinking 101Language + Design Research + Researcher Self-Care with Abby Bajuniemi — DT101 E96Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: >> How language and linguistics affect design>> The interaction of society and language>> Trauma-informed user research>> Researcher self-care>> The importance of asking for help>> Language and technology>> Being mindful about the language used in design Our Guest Abby is the manager of UX Research and Content at Calendly. She holds a PhD in Hispanic and Lusophone Literatures, C...
2022-08-0946 minDesign Thinking 1015.5 Things Every Designer Should Know About Strategic Foresight with Bart Édes — DT101 E95This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Strategic Foresight. Our guest today is Bart Édes. Bart is a professor at McGill University in International Development. Listen to learn about: >> Future thinking and strategic foresight>> The benefits of using of foresight>> How to start using foresight in your organization>> Teaming up with a futurist>> Three skills decision makers need to prepare for the future>> The Futures Wheel Our Guest Bart Édes is a policy analyst, commentator, and author of Learning From Tomorrow: Using Strategic Foresight to...
2022-07-2638 minDesign Thinking 101Innovation Culture + Future of Work + Designing Value with Marc Bolick — DT101 E93Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: >> DesignThinkers Group>> Using design thinking in innovation strategy and projects>> The future of work>> Innovative leadership>> International Development>> Change management and “corporate antibodies” Our Guest Marc leads DesignThinkers Group, an innovation support firm with consultants across North America and associates in 20 countries. He uses his technical, business and design skills to help organizations ask the right questions and find innovative solutions through human-centered problem solv...
2022-06-0951 minDesign Thinking 101Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode continues where episode 89 on crafting transformation stories left off, and focuses on telling your solution’s transformation story. This episode is based on this article: ALD011 // Protect Your Solutions with Transformation Stories: Part 2 — Telling Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-drive...
2022-05-2607 minDesign Thinking 101Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode shows you everything you need to create your solution’s transformation story (and why it’s so important to do so). This episode is based on this article: ALD010 // Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories an...
2022-03-2211 minDesign Thinking 101The 30-Minute Solution Matrix: How to Think and Solve Under Pressure // ALD 009 — DT101 E87Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about what to do when you need to solve like a designer FAST. This episode is based on this article: ALD009 // The 30-Minute Solution Matrix: How to Think and Solve Under Pressure. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design...
2022-02-2209 min
Design Thinking 101Design Thinking 101Thomas Wedell-Wedellsborg is the author of What’s Your Problem and coauthor of Innovation as Usual. We talk about problem reframing, developing innovation skills, and the power of thinking deeply about problems. Listen to learn about: >> Framing and reframing problems>> Helping teams and companies to change their approach to problem-solving>> Thomas’ books>> Advice for companies and individuals wanting to learn problem reframing>> A shortcoming in design thinking tools>> The future of innovation and problem framing>> Some hints about Thomas’ new book-in-progress Our Guest Thomas Wedell-Wedellsborg is the author of "What's Your Proble...
2022-02-0850 minDesign Thinking 101Design Joy + Design Education + Design Justice with Jennifer Rittner — DT101 E84Jennifer Rittner is a design educator and writer. We talk about design, education, ethics, social justice, system design, and design joy. Listen to Learn About >> The current state of design education >> Human-centered design methodology >> Important designers working at design’s cutting edge >> Designing with and for marginalized populations >> Smaller scale design >> The empathy problem >> The power-design ecosystem Our Guest Jennifer is a writer, educator and communications strategist who has taught at Parsons School of Design, the School Visual Arts, and SUNY FIT. In Fall 2021, she was a visiting lecturer at the California College of Art. Sh...
2022-01-131h 00Design Thinking 101Three Little Words for Better (Business) Relationships // ALD 008 — Ep79Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening. This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationship. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show...
2021-10-0508 minDesign Thinking 101The Innovation Saboteur’s Handbook // ALD 007 — DT101 E77This episode is about sabotaging innovation projects. You’ll learn new ways to get in your own way and everyone else’s. This episode is based on this article: ALD007 // The Innovation Saboteur’s Handbook. Read the article and download a guide to sabotage proofing innovation projects. You don’t want anyone to steal your destructive glory. You’ll find more articles like these on Fluid Hive’s Ask Like a Designer Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In these short Ask Like a Designer ep...
2021-09-0709 minDesign Thinking 101Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75Belinda Gannaway is the co-author of Employee Experience by Design and the Director at Fathom XP, an employee experience design agency based in the UK. She’s also a facilitator and a team and systems coach. Today, we discuss her book, and what's possible when we apply design thinking to orchestrating how people perform and produce results in organizations. Listen to learn about: >> Using design thinking to create better employee experiences>> How our relationship with the work we do has changed>> Helping organizational leadership to understand the why of employee experience design>> The way the CO...
2021-08-0545 minDesign Thinking 101Designing Facilitation: a system for creating and leading exceptional events // ALD 006Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is all about facilitation. You’ll meet Fluid Hive’s Event Design Questions and learn new ways to create effective events everyone will love. In these short Ask Like a Designer episodes on the show, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. This episode is based on this article: ALD006 // Designing Facilitation: Create events, wor...
2021-07-0815 minDesign Thinking 101Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71This is the first DT101 Books episode. Karen Hold joins us on the show to talk about Experiencing Design: The Innovator’s Journey, a book she co-authored with Jeanne Liedtka and Jessica Eldridge. In DT101 Books episodes, authors explore why their book exists and what it will help you do. Each book is chosen because it has something that will help you think and solve like a designer as you learn, lead and apply design thinking. Our Guest and Her Co-Authors Jeanne Liedtka is a faculty member at the Darden Graduate School of Busi...
2021-06-0847 minDesign Thinking 101Identity Design + People vs. Process + Intersectional Design Leadership with John B. Johnson — DT101 E70John B. Johnson is an identity architect and principal of A Small Studio. He works with corporations and scaling startups, using A Small Studio’s identity design framework. John and his team also work with creatives to bring peace to people's lives. Today, John and I talk about corporate and individual identity design, why people are more important than process, and intersectional design leadership. Listen to learn about: >> Defining identity>> Identity design>> The intersection of brand/identity and authentic design Our Guest John B. Johnson is a brother, a son, a hu...
2021-05-2547 minDesign Thinking 101The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT101 E69Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about how to use “How might we …” questions to anchor your innovation projects, align your team, and adjust the problem you are trying to solve as you learn. This episode is based on this article: ALD 005 // The Swiss-Army Lives of How-Might-We Questions. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to ex...
2021-05-1109 minDesign Thinking 101Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In my coaching conversations, I help people take a more holistic view of life and work. We find experiments that define values, shape goals and establish habits. This episode is about running your own experiments using our system for high performance with living well at its core — Fluid Hive’s Good-Life Operating System. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about desi...
2021-04-1314 minDesign Thinking 101There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65This episode is based on this article: ALD 003 // There Are No Problems Worth Solving – Only Questions Worth Asking. Read the article and others like it on Fluid Hive’s Ask Like a Designer. This Ask Like a Designer episode is about a better way to see and choose problems to solve. It includes a simple framework for aligning your choices with the development and goals that matter most to you. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas ab...
2021-03-1809 minDesign Thinking 101Micro Course: How to Conduct Listening Sessions with Indi Young — DT101 E64In this episode, Indi Young joins me to deliver a micro-course on listening sessions. I’m experimenting with new ways to learn on the podcast. Listeners will learn from Indi as we talk about listening sessions, what they are, how to do them, why they matter, and how to get the most out of them. Let me know what you think of the micro-course format, and if I should do more of them. Cheers, Dawan, Your Design Thinking 101 Podcast Host Listen to learn more about: >> What listening sessio...
2021-03-021h 25Design Thinking 101Design, and One Question to Rule Them All // ALD 002 — DT101 E63I hope you enjoyed this episode. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I'll share methods, templates, and ideas that have worked in my practice in teaching. This episode is about a question behind almost everything people do as they create growth and opportunity by seeing and solving like a designer. This episode is based on this article: ALD 002 // Design, and One Question to Rule Them All. Read the article and othe...
2021-02-1806 minDesign Thinking 101Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62Ryann Hoffman is a system designer and design leader specializing in design and complex systems and working with organizations to develop capacity in design thinking and innovation operations. Show Summary Ryann’s path into design came from an early love of music, playing classical piano, and music composition. She did freelance design projects for teachers while in high school. By the time she went to college, she had strong design and communication skills, and had learned the power of storytelling. Ryann started out with plans for a degree in English, but switched to Sociology and fe...
2021-02-021h 08Design Thinking 101Ask Like a Designer — DT101 E61Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I'll share methods, templates, and ideas that have worked in my practice in teaching. This episode is about six people: six designers whose different roles and favorite questions drive how I serve clients, teach, and develop as a designer. This episode is based on this article: ALD 001 // Ask Like...
2021-01-1907 minDesign Thinking 101Rethinking Service Design + Student Projects + Community Systems with Amy O'Keefe — DT101 E56Amy O'Keefe is the Studio Director of Northwestern university’s Master of Science and Engineering Design Innovation program, where she leads the human-centered service design studio. We talk about how the pandemic and the expanding awareness of systemic racism might change services, design, project partnerships, service design studio courses, and communities of practice in design education. Show Host: Dawan Stanford Show Summary Amy was always interested in experience design, but in the early 90s, there wasn’t a specific discipline teaching it, so Amy had to find her own path by way of studying English lite...
2020-10-1343 minDesign Thinking 101Design Research + Tools for Thinking + Using Research Well with Terri Herbert — DT101 E55Terri Herbert is a design researcher and experienced research manager at Asana. She's fascinated by the complexity of the world of work and interested in researching and modeling complex systems involving people and technology. We talk about doing good design research, ways to ensure design research outputs are used effectively, and how a design researcher supports a team throughout the design process. Show Host: Dawan Stanford Show Summary Terri’s journey into design research began in the business world of marketing and communications strategy, where she often worked with survey results and collected data. It was...
2020-09-2931 minDesign Thinking 101Designing for Behavior Change + Ethics + Tools with Stephen Wendel — DT101 E54Steve Wendel is the author of Designing for Behavior Change, Founder of the Action Design Network, and head of Behavioral Science at Morningstar. We talk about behavioral problem solving, his new book, ethics and behavior design, and his toolkit for anyone who wants to apply behavioral science now. Show Host: Dawan Stanford Show Summary Stephen began working with behavioral science during his years at HelloWallet. He was seeking to create products that were more attuned to the mindset of, and challenges experienced by, its customers. Stephen believes that behavioral science needs to be used not...
2020-09-1537 minDesign Thinking 101Purpose-Driven Design + Problem Finding + Behavioral Design with Amy Heymans — DT101 E53Amy Heymans is Mad*Pow’s Chief Experience Officer and one its foundersof. We talk about how the practice of design is evolving, the emerging role of behavior design, purpose-driven design, and making sure the problems designers are asked to solve connect to business outcomes. Show Host: Dawan Stanford Show Summary A love of art led Amy into a career as a designer. She started in web design during the dot-com bubble where she became passionate about user research, usability, and user experience. After the bubble burst, she began to freelance, working in partnership with a...
2020-09-0134 minDesign Thinking 101Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52Nick Dawson is the co-organizer of the Emergency Design Collective. In today’s episode, we talk about healthcare innovation labs, how to think about opportunities in healthcare, healthcare versus sick care, and launching the EDC to support the COVID-19 response. Show Host: Dawan Stanford Show Summary Nick Dawson grew up with a father who worked in healthcare and hospitals. As he entered college, he was convinced that he absolutely didn’t want to work in the same field. But the technology used in the local hospital intrigued and interested him enough to accept an internship in t...
2020-08-1837 minDesign Thinking 101Weaving Design Thinking into Teams, Leaders and Organizations with Holly O'Driscoll — DT101 E51Today’s guest is Holly O'Driscoll, the founder and CEO of Ampersand Innovation, a boutique consultancy focusing on bringing more human-centered design, innovation, strategy, and leadership development to the world. During the conversation, you'll learn about intersections between innovation and leadership, designing and facilitating innovation teams, and insights into shaping organizational innovation. Host: Dawan Stanford. Show Summary Holly believes her journey into design began when she was kicked out of kindergarten after only two weeks (only to be promoted to first grade) for her precocious behavior. Later, in middle school, she started her own business, ren...
2020-08-0448 minDesign Thinking 101Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50Today’s guest is George Aye, the co-founder of Greater Good Studio and an Adjunct Full Professor at The School of the Art Institute of Chicago. We talk about creating a design studio driven by social impact, how to make facing the hard, ethical questions part of how a team functions, and what it means to design and lead with a deep awareness of power and its absence. Dawan Stanford, is your podcast host. Show Summary George’s path to design began in England, where he studied mechanical engineering at university before being fortunate enough to b...
2020-07-2154 minDesign Thinking 101Designing Your Team + Teams in Design Education + Coaching Design Teams with Mary Sherwin and David Sherwin — DT101 E49David and Mary Sherwin work with design teams in for-profit and nonprofit organizations via their consulting business, Ask The Sherwins, LLC. They’re also professors at the Pacific College of Art in the Design and Collaboration Program. In this episode, we go deep into designing teams, consider more effective ways to teach design and teams, and ways to make teams work when working remotely with Dawan Stanford, your podcast host. Show Summary David's background is in engineering and liberal arts. He graduated with an English degree, but had a side hustle doing graphic design. That’s wh...
2020-07-0758 minDesign Thinking 101Understanding Customers: Research, Insights, and Storytelling with Steve Portigal — DT101 E48Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. He is the author of Interviewing Users: How to Uncover Compelling Insights. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. We talk about interviewing people, customer research, and storytelling with Dawan Stanford, your podcast host. Show Summary Steve started out in Human Computer Interaction (HCI), in the days before the World Wide Web and before the formal idea of user experience (UX) existed. He had a brief exposure to...
2020-06-2357 minDesign Thinking 101Learning Service Design on the Job + Leading a Design Team + Service Design Standards with Tracey Williams — DT101 E47Tracey Williams, a Service Design Director for Absa Bank in South Africa, discusses learning service design on the job, growing design skills on her team, and building organizational service design standards with Dawan Stanford, your podcast host. Show Summary Tracey’s career didn’t begin in design; she started in financial services, and went through a graduate program focused on business targets and goals. She’d always had an interest in problem-solving, and while working at Absa, she got involved in numerous projects that she found new and exciting outside of her specific role. She had st...
2020-06-0946 minDesign Thinking 101Prototyping Insights + The Prototyping Canvas with Carlye Lauff — DT101 E46Carlye Lauff is an independent contractor specializing in innovation strategy and design research. We’ll talk about her path into design and how she obtained her Ph.D. in Design Theory and Methodology, and then hear about her global work with organization innovation using human-centered design. Carlye talks about prototyping barriers, how to overcome these barriers, and her tool, Prototyping Canvas, with Dawan Stanford, your podcast host. Show Summary Carlye was exposed to the power of human-centered design thinking with her coursework during her undergrad at Penn State University. One project brought her to Kenya, wh...
2020-05-2647 minDesign Thinking 101A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45Lorna Ross, the Chief Innovation Officer at VHI Health and Well-Being, discusses her career and work at DARPA, Motorola, MIT Media Lab, the Rhode Island School of Design, Mayo Clinic, and Accenture. You’ll learn about how her stellar design career unfolded, ways to get into designing for health, and system design in healthcare. Show Host: Dawan Stanford. Show Summary Lorna grew up in Dublin, Ireland, and attended the National College of Art and Design in Dublin, where she studied textiles and fashion design, with the intention to have a career in the clothing industry. In...
2020-05-121h 02Design Thinking 101Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean’s evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean’s dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford. Show Summary Sean has been...
2020-04-2843 minDesign Thinking 101Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43Julie Guinn combines design, research, strategy, and systems thinking to help teams build innovation capabilities, solve complex business challenges and deliver delightful, intuitive product experiences. We discuss systems awareness, leading design work inside complex systems, and ways to pull system awareness and system design into your innovation efforts. Show host: Dawan Stanford. Show Summary Julie defines the differences between systems and complex adaptive systems, and how the many elements that are highly interconnected in complex adaptive systems create complexity and how that impacts the way you approach the design process. She talks about her first...
2020-04-1448 minDesign Thinking 101Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42Julie Dirksen is a learning strategist with more than 15 years of experience creating highly interactive e-learning experiences for clients, from Fortune 500 companies and technology startups to grant-funded research initiatives. Our conversation today is about learning design and learning in design, as well as her book, Design For How People Learn. We also talk about behavior change, practicing complex skills, and persuasive technology. Show host: Dawan Stanford. Show Summary Starting her career as an English as a Foreign Language instructor, Julie quickly became interested in finding out how technology could be used for learning. As an...
2020-03-3148 minDesign Thinking 101Innovation in Nursing Education + Design Thinking for Health with Marion Leary — DT101 E41Marion Leary is the Director of Innovation at the Pennsylvania School of Nursing. We discuss innovation and nursing education, University of Pennsylvania’s free online Design Thinking for Health platform, nurses as innovation leaders, and why storytelling matters. Show host: Dawan Stanford. Show Summary Design thinking was not Marion’s first focus. She was a researcher for 13 years before taking the role of Director of Innovation at the University of Pennsylvania School of Nursing. She has a dual degree, with a Master’s in Nursing and Public Health. Marion is currently pursuing her Ph.D., focusi...
2020-03-1743 minDesign Thinking 101Behavioral Design X Service Design with Anne van Lieren — DT101 E40Anne van Lieren is a service designer and behavior design enthusiast. We talk about her path to joining Livework in the Netherlands as a service designer, where service design and behavioral design are converging, examples from her work, and what happens when you add behavioral design to journey mapping. Anne discusses her path to Livework with Dawan Stanford, your podcast host. She started working part-time through Livework through the University of the Netherlands and eventually started working at Livework Design full time. Anne worked on numerous projects, including helping organizations to adopt design principles and practices, and in...
2020-03-0340 minDesign Thinking 101The Evolution of Teaching and Learning Design with Bruce Hanington — DT101 E39Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. In today's episode I am joined by Bruce Hanington. He remembers being introduced to design as a small child with his father being a Commercial Designer. Initially headed for a career in architecture, his journey took a detour as an undergrad when he ended up graduating with a degree in Applied Psychology. But Bruce realized he wanted to get into design, and that he wanted to be on the creative side instead of just studying design. During his graduate work in industrial design, he continued his interest in...
2020-02-1842 minDesign Thinking 101Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's Guest is Brittany Merkle. Her design path started at the University of Virginia in the College of Arts and Sciences. During her first semester, her grandfather was diagnosed with cancer. On weekend trips home, Brittany witnessed the incredible service Hospice offered. When she returned for her second year at college, she immediately changed majors and enrolled in nursing. Brittany shadowed nursing students and learned what nursing looked like as a career. She jumped into qualitative research and realized she wanted her career to c...
2020-02-0434 minDesign Thinking 101Design for America: Founding + Present + Future, Part 2 — DT101 E37Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part two of a two-part series on Design for America. Design for America is a nationwide network that supports design innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and student-led design-led studios on over 40 college campuses. Today, we'll speak to two guests about what Design for America is, why DFA exists, how DFA works, and what the future may look like at Design for America. We start our episode talking...
2019-12-1735 minDesign Thinking 101Design for America: Students + Design Thinking + Community Impact, Part 1 — DT101 E36Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part one of a two-part series on Design for America. Design for America is a nationwide network that supports innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and design-led studios on over 40 college campuses. Today, we’ll speak to three guests about what Design for America is and what does the experience look like when a member participates in a Design for America studio. We start our episode with Eric Ri...
2019-12-1242 minDesign Thinking 101Integrating Engineering, Design and Business with Tony Hu — DT101 E35Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Tony Hu, who is the academic director at MIT’s Integrated Design and Management Master’s program. We’ll be talking about how Tony discovered design, human-centered design’s impact on students, and MIT’s unique program combining design and engineering management. We start our episode during Tony’s high school career, with his passion for writing. He started on the journalism team and edited the school newspaper. Additionally, he was interested in gadgets - this was during the Sony Walkman era. Tony was int...
2019-11-2642 minDesign Thinking 101Teaching and Learning Service Design for Designers and Non-designers with Maurício ManhãesWelcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Maurício Manhães and talking about his design position at Savannah College of Art and Design, his work at the Service Design Network and as the group leader at the Design Academic Task Force. In this episode, we talk about the crisis that caused Maurício to shift into service design, how service designers are learning their craft, and his work to create service design curriculum for non-designers. We’ll explore Maurício's 15-year background in IT and marketing, and hi...
2019-11-0545 minDesign Thinking 101Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 Welcome to the Design Thinking 101 podcast! I’m Dawan Stanford, your host. Today I’ll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra’s work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wid...
2019-10-221h 04Design Thinking 101A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be giving you a brief introduction to design thinking. It starts with a story about Doug Dietz. In 2012, Doug was a principal designer at GE Healthcare. Doug designed a new MRI machine. One day, observing the new model in action at a hospital, Doug encountered a distraught child who had to undergo an MRI. He found out that over 80% of children had to be sedated to receive an MRI. As an MRI machine designer, he felt some responsibility for this. He also saw an...
2019-10-0124 minDesign Thinking 101Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Danielle Lake. She is the Director of Design Thinking and Associate Professor at Elon University. As a feminist pragmatist, her scholarship explores the connections and tensions between wicked problems and the movement towards public engagement within higher education. Her current projects focus on exploring the long-term impact of collaborative, place- and project-based learning, design thinking practices, and pedagogies of resilience. Lake is co-editor of the book series, Higher Education and Civic Democratic Engagement: Exploring Impact, with Peter Lang Publishing. Danielle started her journey...
2019-09-0354 minDesign Thinking 101Redesigning a Design School + Designing Higher Ed with Jason Schupbach — DT101 E30Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with...
2019-08-2041 minDesign Thinking 101Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position, he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all the design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked...
2019-08-0655 minDesign Thinking 101Behavioral Science + Behavior Change Design + Social Impact with Dustin DiTommaso — DT101 E28Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Dustin DiTommaso. Dustin is a designer and researcher who works to integrate the study and application of behavioral science and human-centered design to develop digital interventions that change real-world behaviors. In 2009, he founded the Behavior Change Design practice at Mad*Pow, where he and his team have designed effective interventions for improving health, financial well-being, and life-long learning. When he’s not working on client challenges and creating new real-world interventions, Dustin teaches “Design for Behavior Change and Social Impact” at the Rhode...
2019-07-2352 minDesign Thinking 101Speculative Design + Designing for Justice + Design Research with Alix Gerber — DT101 E27Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Alix Gerber. She’s currently a Visiting Assistant Professor at Washington University in St. Louis, and has been developing and teaching courses there, such as Radical Design, where undergraduate students imagine alternatives to civic experiences like policing, capitalism, or voting. During our conversation, we talk about speculative design, designing for justice in Ferguson, Missouri, teaching radical design, and how her practice and teaching have influenced her as a design researcher. Alix is a design researcher who works with people to visualize and en...
2019-06-1143 minDesign Thinking 101Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Boris Divjak. He is a service designer and strategist based in the U.K., with 13 years of experience in creating digital services. He leads and advises teams on digital innovation projects in complex environments, such as local authorities and healthcare organizations, as well as commercial enterprises. Boris collaborates closely with clients in all stages of the innovation process, from initial customer research and co-design workshops through to developing a live service. He works best in an agile environment, where iterative improvements and open comm...
2019-05-2839 minDesign Thinking 101Healthcare Design Dynamics + Design Team Formation with Steve Reay — DT101 E25Welcome to the Design Thinking 101 Podcast! I’m Dawan Stanford, your host. Today I’m interviewing Steve Reay. Steve is currently director of Good Health Design, a collaborative design studio at Auckland University of Technology in New Zealand. He is affiliated with the Designers Institute of New Zealand. Steve's research focuses on how the design of products and services may have a positive impact on people's health and well-being. Today we explore Steve’s path from scientist to his role as the director of Good Health Design. Good Health Design enables designers to engage with clinical experts, health...
2019-05-1454 minDesign Thinking 101Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Chris McCarthy. He is the Vice President of Strategy & Design at Hopelab where he is excited to deepen its impact on the health and wellness of young people through design and systems thinking. He is also the Executive Director and Founder of the Innovation Learning Network. Today we explore the different pathways of healthcare and the effect of design thinking on the healthcare industry, the beginnings of design thinking in the healthcare industry and why design thinking is so challenging to impl...
2019-04-301h 02Design Thinking 101Design Thinking at Work + Three Tensions Designers Navigate with David Dunne — DT101 E23Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria’s Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We’ll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you’ll learn today, David’s background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become...
2019-04-021h 03Design Thinking 101Service Design in Healthcare Inside Multiple Business Contexts with Jessica Dugan — DT101 E22Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. I’m excited to welcome Jessica Dugan to today’s episode. Jessica is a Design Principal on the Healthcare Design team at 3M Design. She has worked in the healthcare industry for over five years. In our chat today, you’ll learn about her journey as a designer into her current role, her experience as a service designer in healthcare, and the lessons she’s learned that might serve others. As Jess will explain today, she also comes from a non-traditional background. Her undergraduate degree is in writ...
2019-03-1953 minDesign Thinking 101Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Jess Roberts joins me today for a conversation about the designer’s role in healthcare, problem-finding with healthcare experts, the importance of the design studio in his work, and design thinking in public health. Jess leads the Culture of Health By Design initiative of the Minnesota Design Center at the University of Minnesota. He also holds faculty appointments at the University of Minnesota’s School of Nursing and School of Public Health. After receiving a master’s in architecture, Jess found that the practice was incredib...
2019-03-121h 07Design Thinking 101Learning and Leading Design for Healthcare + Innovation Teams with Paolo Korre — DT101 E20Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. My guest today is Paolo Korre, Director of Service Design and User Insight for SE Health, a not-for-profit healthcare company in Ontario, Canada. We’ll chat today about Paolo’s transition from industrial design to design thinking in the healthcare space, challenges he faces as a designer working in healthcare, and his experience with being the lone designer on an innovation team. Paolo reached industrial design through a love of fine arts, drawing, painting, and crafts. He did his undergraduate degree in industrial and product design...
2019-02-0558 minDesign Thinking 101Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19The Better Government Movement, Amy explains today, is built for public servants. She realized that the baton (in terms of innovation and transformation in building 21st-century government) isn’t adequately being passed on. She collaborated on research on creating change and transformation in government, and the best ways to create something that is useful and scalable across government. When Amy was getting started with the initial conversations around innovation and design in this realm, she started with the people who were leaning into the conversation. These early adopters, she explains, are the people who will help you un...
2019-01-151h 02Design Thinking 101Design Thinking + Learning Science with Adam Royalty — DT101 E18Adam Royalty, founder of the Columbia Entrepreneurship Design Studio and long-time lecturer at the Stanford d.school, joins me today. We’ll dig into topics including reflective practices in design education, designing for learning, and connecting design thinking to change management and change leadership. Every time I’ve had a chance to talk with Adam, I’ve come away with all sorts of thoughts and ideas. I’m excited to have him as a guest on the podcast, and hope he can spark similar inspiration for you! One important point that Adam makes is the need for...
2018-12-111h 00Design Thinking 101Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoye...
2018-11-2752 minDesign Thinking 101How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15Julie Schell is the Executive Director of Learning Design, Effectiveness and Innovation at the University of Texas at Austin, and an Assistant Professor of Practice in the Department of Design and the College of Education at UT Austin. Julie and I met a while back, and we did some work together at a fantastic convening at the University of Texas at Austin. I’m thrilled to have her on the show, especially given her focus on teaching and learning design thinking and human-centered design. Design thinking has hit a peak this year based on Google searches, Julie ex...
2018-10-3049 minDesign Thinking 101From Branding to Design + Teaching Design Teams + Leading Summer of Design with Karen Hold — DT101E13Tune into today’s episode to hear my conversation with my friend and colleague Karen Hold, an innovation strategist who helps individuals and organizations build cultures of creativity and collaboration using the language of design thinking. Our conversation today will cover her path from brand management at Procter & Gamble into design thinking, her leadership at Summer of Design and Design Thinking DC, how she works with individuals and teams as they learn and practice design thinking, and much more. Karen is the daughter of a lawyer, and points out that she grew up in a home that us...
2018-10-0254 minDesign Thinking 101Teaching University Students + Connecting Design Thinking, Art and Making with Martin Dominguez — DT101 E12I’m joined by Martin Dominguez Ball, a graphic designer who teaches design thinking at Fordham University. He’s also the cofounder at WOMB Service Design Lab. We’ll talk about what works for students in the design thinking classroom, how Martin has helped people wrestle through working visually, and the connections between design thinking, art, and making, as a teacher and practitioner. Martin, who hails from Uruguay, had a long path into design thinking. As an entrepreneur, he owned a business for over a decade, and mentions that he applied design thinking to this business without really...
2018-09-1853 minDesign Thinking 101Designing Your Life and Teaching Design Thinking with Eugene Korsunskiy — DT101 E10I’m joined by Eugene Korsunskiy. Eugene is a design thinking consultant and the Senior Coordinator of Design Initiatives at the University of Vermont. Both there and at Stanford, Eugene has taught classes like “Design Thinking” and “Designing Your Life.” In our conversation today, we’ll talk about how and why he became a designer, his insights from teaching “Designing Your Life” to Stanford students, and aspects of creating good design thinking learning experiences and design teams. When he was in college, Eugene thought he wanted to be an architect. As he studied architecture and interned in the field, he le...
2018-08-2155 minDesign Thinking 101Design Research, Clients as Design Evangelists, the Humanscale Reissue with Nathan Ritter — DT101 E9I’m happy to announce that today’s guest is Nathan Ritter, a design researcher at IA Collaborative. We’ll talk about how his path to being a third-generation mechanical engineer turned into a design research career. We’ll also talk about transforming clients into design evangelists, before closing with a project that Nathan and his colleagues are working on to bring a design icon back to life. As you may have guessed, Nathan came to design from an engineering perspective. Going through a project to assist a woman with rheumatoid arthritis helped Nathan discover that, for him, hum...
2018-08-0744 minDesign Thinking 101A Designer's Pathway, Working with Clients, and Design Thinking DC with Arty Rivera - DT101 E7Artemio “Arty” Rivera, a former designer at 3Pillar Global and current UX Lead at Capital One as well as a leader at Design Thinking DC, joins me today to talk about the learning experiences that grew his career, his insights from applying design thinking, and much more. When Arty was a child, he started sketching spaceships, aliens, and dresses. Later, as a teenager in 10th grade, he did a personal project in which he learned to make a website and got his first serious taste of technological design. In college at Stanford, he stumbled into the product desi...
2018-07-101h 08Design Thinking 101Problem Spaces, Understanding How People Think, and Practical Empathy - DT101 E6Today’s guest is the remarkable Indi Young, author of Mental Models and Practical Empathy. Indi was a founder at Adaptive Path, and is one of the design field’s leading visionaries on how we develop an understanding of what people are trying to accomplish, and how to represent it in ways that support innovation. Indi’s background is in computer science, in which she has a degree from Cal Poly. In our conversation, she explains how her time there contributed to her learn-by-doing philosophy, as well as her interest in understanding what goes through people’s minds. S...
2018-06-261h 05Design Thinking 101Leading a Design Thinking Consultancy, Betting Small to Win Big, and Driving Business Growth with Design Thinking with Natalie Foley — DT101 E5Natalie Foley joins me to talk about her design thinking and learning journey, and how she became the VP and COO at Peer Insight. We’ll also talk about the design process, some of the key methods that drive her work, and a pathway that organizations can use when developing their own internal design thinking capacity. Natalie talks in this conversation about what to do when you work with people who are user-centered and able to handle the ambiguity involved in design thinking. Her job as COO, she explains, is to give a guardrail or enough structure to...
2018-06-121h 00Design Thinking 101Stakeholder-Centered Design, Design Thinking in Large Organizations, and Critique for Design Teams with Jean-Louis Racine — DT01 E3The remarkable Jean-Louis Racine, head of the World Bank’s infoDev Climate Technology Program, joins me today to discuss how he came to apply design thinking in his work, doing design thinking in large organizations, leading design teams, and stakeholder-centered design. Before working at the World Bank, Jean-Louis earned a Ph.D. in robotics engineering and worked as an engineer. This allows him to bring a depth of experience to applying and thinking about design thinking. As you’ll hear in our conversation, one of the things that Jean-Louis appreciates most about design thinking is that it forc...
2018-05-1552 min
Design Thinking 101The Innovator’s Compass, Making Design Thinking Accessible, and How to Design Well with Others with Ela Ben-Ur — DT101 E2Ela Ben-Ur joins me in this episode to talk about the work that she’s done to make design thinking accessible and easy with the Innovators’ Compass. Ela spent 13 years at IDEO, and has taught courses from product design to life design at pioneering Olin College as an assistant adjunct professor since 2007. As you’ll discover, Ela has a breadth and depth of knowledge and experience with design thinking. She has seen its evolution over time, as well as how it functions in a variety of contexts. She’s here to share what she has learned over the last...
2018-05-011h 05
Design Thinking 101Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. In each episode, you’ll learn to apply design thinking to your goals and challenges. Our guests, who come from a wide variety of industries, will share stories, lessons, ideas, experience, and insights from practicing, leading, and teaching design thinking. In this first episode, our guest is the incredible Jeanne Liedtka. Jeanne has been involved in the corporate strategy field for over 30 years. She’s a Harvard Business School graduate and a professor at the Darden Graduate School of Business at the University of Virginia. In add...
2018-05-011h 09