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Dayna Johnson

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The High Performing Dental Team
The High Performing Dental Team#194 Pre-Visit Checklist🦷 Are patient appointments running smoothly in your practice—or does it feel like your team is always scrambling? In this episode, Dayna Johnson explains why clarity in daily workflows is the foundation of a high-performing dental practice. From insurance verification to electronic forms, she breaks down exactly what needs to happen before a patient walks through the door to ensure a seamless visit. Dayna shares practical strategies for building a pre-visit checklist, improving communication through morning huddles, and using technology wisely to keep patient information accurate and accessible. These simple but powerful habits help eliminate chaos, reduce stress, and create a mor...
2026-02-0915 minThe High Performing Dental Team
The High Performing Dental Team#193 Interview with Laura Johnston with MyDentalSOPLaura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive. If you want to check out MyDentalSOP and their getting-started resources, go to www.mydentalsop.com/resource-library 🦷 Are unclear systems holding your dental practice back? In this episode, Dayna Johnson interviews Laura Johnston, founder of MyDentalSOP, to uncover why standard operating procedures (SOPs) are one of the most powerful tools a dental practice can put in place. Laura...
2026-02-0225 minThe High Performing Dental Team
The High Performing Dental Team#192 Clarity with where to make notes📝 Is unclear documentation slowing down your dental practice—and confusing your team? In this episode, Dayna Johnson breaks down why clarity in instructions and documentation is one of the most important systems a dental practice can master. Without clear workflows, teams struggle, miscommunication increases, and patients feel the impact. Dayna explains how well-defined documentation habits lead to more consistent results, better patient communication, and improved team performance. She also shares practical tips on using Dentrix for organizing patient information, documenting interactions, and maintaining accurate health history records—key elements for building trust and delivering high-quality care. Whether you’re a dental as...
2026-01-2615 minThe High Performing Dental Team
The High Performing Dental Team#191 Clarity with primary job roles🦷 Is your dental team overwhelmed, confused, or stepping on each other’s toes? It might be a job role problem — not a people problem. In this episode, Dayna Johnson uncovers why clarity in job roles is one of the most powerful tools for building a high-performing dental team. When responsibilities are clearly defined, team members feel more confident, more accountable, and far less overwhelmed. Dayna explains how aligning roles with team members’ strengths, leveraging personality types, and implementing proper onboarding can create a more productive, efficient, and harmonious work environment. Whether you're hiring new team members or refining existing roles, this epis...
2026-01-1918 minThe High Performing Dental Team
The High Performing Dental Team#190 Kickoff 2026 with Claire DickinsonClaire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership 🔍 If your dental practice isn’t crystal clear on where it’s going in 2026, now is the time to fix that. In this episode, Dayna Johnson and Claire Dickinson break down why clarity, intentional planning, and aligned goals are the foundation of success for dental practices heading into 2026. They discuss the importance of revisiting annual plans, aligning the entire team around shared outcomes, and understanding the personal “why” behind professional decisions. The convers...
2026-01-1226 minThe High Performing Dental Team
The High Performing Dental Team#189 Interview with Dr. Eric Block "The Stress Free Dentist"Dr. Eric Block is a practicing dentist, educator, speaker, and author focused on helping dental professionals reduce stress, prevent burnout, and build more fulfilling careers. He is the author of The Stress-Free Dentist and Stress-Free Dental Implants, with his work centered on wellness, leadership, and practice growth in dentistry. 👉 Check out Dr. Block’s books on Amazon: https://www.amazon.com/stores/Eric-Block/author/B0BZQ13DX9?ref=ap_rdr&shoppingPortalEnabled=true&ccs_id=8c59e614-ca18-4907-bf51-204c1ce035c1 🧠 Dentistry doesn’t have to feel overwhelming, exhausting, or isolating. In this episode, Dayna Johnson sits down with Dr. E...
2026-01-0523 minThe High Performing Dental Team
The High Performing Dental Team#188 New Dentrix Features Heading Your Way in 2026🤖 Dental technology is changing fast, and if you are not paying attention, you will fall behind. In this episode, Dayna Johnson shares key insights and takeaways from the Greater New York Dental Meeting, highlighting the latest advancements in AI technology and Dentrix software that are shaping the future of dental practices. Dayna breaks down how new tools like Dentrix Imaging Center, AI-powered image quality ratings, transcription tools for clinical notes, enhanced patient forms, and the Claims Manager can dramatically improve efficiency, documentation, and patient engagement. She also emphasizes why proper training and intentional software use are critical to getting real val...
2025-12-2216 minThe High Performing Dental Team
The High Performing Dental Team#187 Year End Account Printout in Dentrix🧾 Are your patients confused by their bills when tax season rolls around? In this episode, Dayna Johnson explains why clear, organized billing statements matter more than ever and how dental practices can generate statements that actually make sense to patients. Dayna walks through best practices for creating billing statements that include ADA procedure codes, insurance claim details, and family-level summaries, instead of handing patients confusing ledgers. She also shares tips for adjusting billing software settings, generating statements consistently, and improving patient communication through clarity and transparency. This conversation is especially helpful for office managers, billing teams, and doctors who want to...
2025-12-1509 minThe High Performing Dental Team
The High Performing Dental Team#186 Updating Fees in Dentrix💸 Are outdated fees quietly costing your dental practice thousands? In this episode, Dayna Johnson breaks down why regular fee updates are essential for maintaining a financially healthy practice — and how to make those updates without shocking your patients. Dayna walks through how to navigate fee schedules in your practice management software, how incremental increases protect patient satisfaction, and what to do when insurance companies fail to update their fee schedules. You’ll learn practical, step-by-step strategies to stay proactive and ensure your treatment plans and workflows are aligned with your current fees. ✅ Key Takeaways: ~ Update fees every 12–18 months to stay competitive...
2025-12-0815 minThe High Performing Dental Team
The High Performing Dental Team#185 Enhance Team Interactions with Non Verbal Communications in Dentrix✨ Did you know your team says more with their body language than their words? In this episode, Dayna Johnson breaks down the power of nonverbal communication and how dental teams can use it to build trust, reduce misunderstandings, and create stronger, more connected workflows. Nonverbal cues influence everything — from patient interactions to team collaboration — and mastering them can transform the way your practice functions. Dayna shares practical, easy-to-implement strategies you can start using immediately to enhance communication, even when no one is speaking. ✅ Key Takeaways: ~ Nonverbal communication is essential for effective teamwork ~ Teams can improve understanding without relying only on words ~...
2025-11-2416 minThe High Performing Dental Team
The High Performing Dental Team#184 Create a more visually accurate odontogram in DentrixTransitioning from paper charts to digital records can feel like learning an entirely new language, and many dental professionals are still adjusting. In this episode, Dayna Johnson explores the real-world challenges teams face when moving to digital charting, from maintaining accuracy to finding ways to preserve creativity and detail in documentation. You’ll learn why this shift requires more than just new technology, it demands new skills, workflows, and a team mindset focused on accuracy, clarity, and patient care. ✅ Key Takeaways: ~ Transitioning from paper to digital records comes with challenges and a learning curve. ~ Digital charting can feel limiting but offe...
2025-11-1716 minThe High Performing Dental Team
The High Performing Dental Team#183 Lab Case Manager Tips & TricksAre manual case tracking systems slowing down your dental practice? In this episode, Dayna Johnson dives into the inefficiencies of traditional case tracking and how dental teams can modernize their workflows for better communication, accessibility, and patient outcomes. She explains why manual tracking methods—like whiteboards and spreadsheets—often create chaos instead of clarity and how adopting digital solutions can help your team stay organized and efficient. ✅ Key Takeaways: ~ Manual tracking systems waste valuable time and lead to errors. ~ Centralized, digital tracking improves accessibility and accountability. ~ Clear communication and regular updates keep everyone aligned. ~ Training your team is critical for succes...
2025-11-1015 minThe High Performing Dental Team
The High Performing Dental Team#182 Four Popular Questions Answered Dentrix Treatment Planning ProcessWant to improve your case acceptance and streamline treatment planning in your dental practice? In this episode, Dayna Johnson breaks down how to master treatment planning in Dentrix, covering everything from case dates and alternate cases to customizing treatment plans for better patient understanding. Drawing insights from a recent Dentrix User Meeting, Dayna shares how small adjustments in your treatment planning process can have a big impact on efficiency, communication, and production. âś… Key Takeaways: ~ Treatment planning is the foundation of strong case acceptance. ~ Use case dates strategically for tracking expiration timelines. ~ Link alternate cases to present multiple options to patients cl...
2025-11-0317 minThe High Performing Dental Team
The High Performing Dental Team#181 Managing Membership Plans in DentrixAre you managing membership plans in your dental practice but not sure if you’re doing it efficiently? In this episode, Dayna Johnson breaks down how to manage membership plans inside Dentrix—without creating chaos in your system. She walks you through the levels of membership management—from basic tracking to advanced setups—so you can choose what works best for your team. Whether you're just starting or optimizing your process, you’ll get practical, real-world tips to simplify workflows, protect profitability, and keep your data accurate. ✅ Key Takeaways: ~ Understand your practice’s unique needs for membership management ~ Learn how to track hygie...
2025-10-2717 minThe High Performing Dental Team
The High Performing Dental Team#180 Interview with Claire Dickinson kickoff 3rd quarterđź’ˇ What makes a truly high-performing dental team? In this episode of The High Performing Dental Team Podcast, Dayna Johnson and Claire Dickinson dive into the vital role of hygienists in driving patient care, trust, and collaboration across the practice. They explore the real-world challenges new hygienists face, the importance of using diagnostic tools effectively, and how to foster a culture of care that strengthens relationships between doctors, hygienists, and patients. Dayna and Claire also discuss how hygienists can take ownership of their roles, view themselves as mini business owners, and create lasting impact in their practices. Key Takeaways: Hygienists are ess...
2025-10-2032 minThe High Performing Dental Team
The High Performing Dental Team#179 Hygienists Health History Review and Electronic Forms🦷 Want to boost hygiene production while improving patient care and documentation? In this episode, Dayna Johnson dives into how efficient health history reviews and electronic forms can transform your dental hygiene workflows. She explains why proper documentation isn’t just good practice—it’s essential for compliance, patient safety, and protecting your license. Dayna also shares best practices for engaging patients in their health history, using technology to streamline documentation, and setting production goals that truly reflect the services you provide. Whether you’re a hygienist, office manager, or doctor, this conversation will help you strengthen both your systems and your patien...
2025-10-1316 minThe High Performing Dental Team
The High Performing Dental Team#178 Hygienists and production goals🦷 Did you know hygienists are one of the biggest drivers of both patient care and profitability in a dental practice? In this episode, Dayna Johnson dives into the essential role hygienists play in creating comprehensive treatment plans, achieving production goals, and improving the overall health of patients. With rising costs and stagnant reimbursement rates, understanding hygienist production goals and leveraging the right mix of services is more important than ever. Dayna breaks down how hygienists can calculate their ideal production, why perio percentages matter, and how continuous education helps teams adapt to industry changes. Key Takeaways: Why hygienists are central to...
2025-10-0616 minThe High Performing Dental Team
The High Performing Dental Team#177 Unauthorized and Unapproved Vendors Defined🔒 Would you let a stranger walk into your house without permission? In this episode, Dayna Johnson explains why unauthorized vendors in your Dentrix software are just as dangerous — and could put your patient data at risk. Using a powerful home invasion analogy, Dayna breaks down the risks of using unapproved third-party vendors, the potential consequences of compromised security, and why it’s crucial for dental practices to work only with authorized Dentrix vendors. You’ll also learn how to evaluate vendor relationships, understand security requirements, and protect your practice from preventable data breaches. Key Takeaways: Why unauthorized vendors are a major sec...
2025-09-2915 minThe High Performing Dental Team
The High Performing Dental Team#176 Dentrix Case Acceptance tips and tricks📊 Struggling to get patients to say YES to treatment? In this conversation, Dayna Johnson breaks down the concept of case acceptance and why it is one of the most critical metrics for a thriving dental practice. Learn how to manage unscheduled treatments, track acceptance accurately, and boost your overall case acceptance percentage to hit top-performing levels. Dayna shares practical examples, actionable tips, and best practices to help your dental team engage patients, document treatment plans correctly, and measure success using the Dentrix Practice Advisor Report. Whether you’re aiming to hit the industry average or exceed 75% acceptance rates, this session gives...
2025-09-2216 minThe High Performing Dental Team
The High Performing Dental Team#175 How to maximize dental benefits before end of yearEvery year, millions of dollars in dental benefits expire unused, don’t let your patients (or your practice) miss out. In this episode, Dayna Johnson dives into the importance of maximizing dental benefits before they reset in January. With the end of the year approaching, Dayna shares practical strategies for engaging patients who still have unused insurance benefits, highlighting how tools like Dentrix Treatment Manager can help teams track unscheduled treatments and fill the schedule. From outreach campaigns to proactive follow-ups, this conversation will give your practice the playbook to boost production and help patients get the care they need be...
2025-09-0814 minThe High Performing Dental Team
The High Performing Dental Team#173 Windows 10 end of life and Dentrix workstation customizationIn this episode, Dayna Johnson breaks down what the end of Windows 10 support (October 14, 2025) means for dental practices and how to prepare for the transition to Windows 11. From upgrading workstations to customizing DENTRIX software for optimal functionality, Dayna walks through the exact steps every dental team should take to ensure a smooth transition. She covers critical workstation-specific settings, preferences, and tips to avoid downtime and frustration when moving to Windows 11. Whether you’re an office manager, dentist, or IT lead in your practice, this episode will help you navigate the upgrade confidently and set your team up for success. What Yo...
2025-08-2519 minThe High Performing Dental Team
The High Performing Dental Team#172 Checking in on Annual PlanningIn this episode, Dayna Johnson shares why annual planning is one of the most powerful steps you can take to build a high-performing dental practice. From setting up your appointment book to mapping out production goals and involving your team in the process, Dayna breaks down a practical, results-driven approach to scheduling and goal setting. You’ll learn how to use structured scheduling to keep your re-care patients on track, how to set production targets based on your actual overhead (not random percentages), and how to foster a culture of communication and feedback that drives consistent results. Whether you’re a de...
2025-08-1812 minThe High Performing Dental Team
The High Performing Dental Team#171 Calculating Insurance Downgrades in DentrixIn this episode, dental software expert Dayna Johnson breaks down the complexities of estimating dental insurance coverage and how to navigate the challenges that come with today’s evolving benefits landscape. She explains the key differences between the fee schedule method and the allowed amount method, shedding light on which approach may be right for your dental practice. From exceptions and downgrades to patient communication and the use of technology like Dentrix and Eligibility Pro, Dayna offers practical, real-world strategies to improve accuracy in insurance estimates and create more confident treatment presentations. You’ll learn how to involve patients in unde...
2025-08-1118 minThe High Performing Dental Team
The High Performing Dental Team#170 Fee Schedule Method vs Allowed Amount Method🎯 Dentrix Insurance Setup: Fee Schedule vs. Allowed Amount — Which Is Right for Your Practice? In this episode of The High Performing Dental Team podcast, Dentrix expert Dayna Johnson breaks down the two most common methods of insurance setup in Dentrix: ✔️ The Fee Schedule Method ✔️ The Allowed Amount Method 👉 If you're a front office manager, billing coordinator, or practice owner struggling to understand how these settings affect production reports, patient billing, and insurance estimates, this episode is your go-to resource. Dayna explains the pros and cons of each method, including how your choice impacts Medicaid billing, non-covered services, and accurate reporting. Plus, she shares...
2025-08-0417 minThe High Performing Dental Team
The High Performing Dental Team#169 How to Outsmart a Thief with David HarrisIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews David Harris, a certified fraud examiner specializing in dental embezzlement. They discuss the importance of trust in dental practices, the need for thorough pre-employment screening, and strategies to prevent embezzlement through effective division of duties and financial controls. David shares key insights from his keynote presentation, 'How to Outsmart an Embezzler,' emphasizing the significance of hiring practices, daily balancing, and the necessity for dentists to engage with their practice management software. The conversation concludes with practical tips for protecting dental practices from fraud and the importance...
2025-07-2836 minThe High Performing Dental Team
The High Performing Dental Team#168 Radiographs and Imaging Finishes the List of the 8 Core Health IndicatorsIn this episode, Dayna Johnson discusses the collaboration between FDI and Henry Schein on the integrated health records project, emphasizing the importance of transitioning from film to digital imaging in dental practices. She highlights the benefits of digital imaging, including improved accessibility for patients and the integration of AI for enhanced diagnostics. The conversation also covers the functionalities of Dentrix Imaging Center and the need for better documentation practices to facilitate patient access to their health records. Johnson concludes by encouraging dental professionals to embrace these technological advancements for a more efficient practice. Takeaways The integrated health records project aims...
2025-07-2116 minThe High Performing Dental Team
The High Performing Dental Team#167 Dentrix Health History and Allergies listed in the FDI 8 Core Health IndicatorsIn this conversation, Dayna Johnson discusses the importance of integrating health history into dental practices, emphasizing the need for modern technology to streamline patient interactions and improve data management. She highlights the role of Dentrix software in managing health history and encourages dental professionals to engage patients actively in reviewing their health information. The discussion also touches on the future of health history management and interoperability in healthcare. Takeaways ➡Health history integration is crucial for effective dental care. ➡Modern software can streamline patient data collection. ➡Patients prefer filling out forms on their mobile devices. ➡Engaging patients in their health history review i...
2025-07-1319 minThe High Performing Dental Team
The High Performing Dental Team#166 From Dentistry to Financial Freedom with Howard PolanskyIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Dr. Howard Polansky, a cash flow optimizer, who shares his personal journey from dentistry to financial coaching. The conversation delves into the importance of cash flow management for dental practices, practical tips for improving financial health, and strategies for families to enhance their cash flow. Dr. Polansky emphasizes the significance of understanding financial freedom and the need for a defensive approach to personal finance. He also introduces a cash flow quiz designed to help listeners assess their financial situation and make informed decisions. Takeaways ➡Cash flow is cr...
2025-07-0729 minThe High Performing Dental Team
The High Performing Dental Team#165 Annual Planning with Claire DickinsonIn this episode, Dayna Johnson and Claire Dickinson discuss the significance of annual planning in dental practices. They emphasize the importance of team involvement, setting a clear vision, and creating an engaging planning process that fosters excitement and collaboration. The conversation covers strategies for pre-planning, the structure of the annual planning meeting, and the integration of virtual team members into the planning process. The episode highlights that while setting goals is essential, the real challenge lies in ensuring that the entire team is aligned and motivated to achieve them. Takeaways ➡Annual planning should be an exciting opportunity for the team. ➡Invo...
2025-06-3032 minThe High Performing Dental Team
The High Performing Dental Team#164 Creating a Centralized Prescription Database in DentrixIn this episode, Dayna Johnson discusses the importance of oral health indicators, focusing on prescription data as a critical component of patient management in dental practices. She emphasizes the need for a centralized prescription database to prevent adverse drug interactions and improve patient care. The conversation also covers how to effectively manage and document patient prescriptions using DENTRIX software, highlighting the significance of tracking medications for better oral health outcomes. Takeaways ➡Oral health risk assessments should include all relevant factors. ➡Centralized prescription databases can enhance patient care. ➡E-prescription systems help manage medications effectively. ➡Health history reviews are essential clinical tasks. ➡Patients m...
2025-06-2315 minThe High Performing Dental Team
The High Performing Dental Team#163 Eliminating Password Disfunction with Tanner ApplegateIn this enlightening conversation, Dayna Johnson interviews Tanner Applegate, founder of UnifiDental, about the challenges dental teams face with password management and how UnifiDental provides a solution. They discuss the importance of efficiency, the change mindset required for adopting new technology, and the unique features of Unifi that enhance security and compliance in dental practices. Tanner shares insights on the onboarding process and the benefits of automation, emphasizing the need for dental teams to embrace change for improved productivity. Takeaways ➡Managing passwords is a significant pain point for dental teams. ➡UnifiDental was founded to address the challenges of password management in d...
2025-06-1629 minThe High Performing Dental Team
The High Performing Dental Team#162 We can do better at Oral Cancer ScreeningIn this episode, Dayna Johnson discusses the importance of oral cancer screening as part of the oral health indicators outlined in the FDI and Henry Schein Electronic Health Records Project. She emphasizes the alarming statistics regarding screening rates and the need for better documentation in dental practices. Additionally, she provides insights on how to bill for oral cancer screenings and the significance of using diagnostic codes to improve data collection and patient care. Takeaways ➡Oral cancer screening is a critical health indicator. ➡60% of residents in North Carolina are not screened. ➡Documentation of oral cancer screenings is often lacking. ➡AI tools can stre...
2025-06-0920 minThe High Performing Dental Team
The High Performing Dental Team#161 Protecting Your Practice from TheivesIn this episode, Dayna Johnson interviews Marissa Nicholson and Chris Hameliv, co-owners of a dental consulting agency, focusing on the critical issue of embezzlement in dental practices. They discuss their experiences, the emotional challenges faced by practice owners, and practical steps to prevent financial fraud. The conversation emphasizes the importance of education, awareness, and the need for dental professionals to take a proactive approach in managing their practices. Takeaways ➡Embezzlement is a significant issue in the dental industry, affecting 85% of practices. ➡Trusting employees without verification can lead to financial losses. ➡Education and awareness are crucial in preventing embezzlement. ➡Regular audits and chec...
2025-06-0231 minThe High Performing Dental Team
The High Performing Dental Team#160 Charting Oral Health Indicators in DentrixIn this episode, Dayna Johnson discusses the eight core oral health indicators related to the FDI and Henry Schein integrated health records project, focusing on caries and endodontic health. She provides insights on how to document these conditions using Dentrix software, emphasizing the importance of accurate clinical documentation for treatment planning and insurance claims. The conversation also highlights the future of coding in dentistry, particularly the use of ICD-10 codes for better diagnosis and billing practices. Takeaways ➡The eight core oral health indicators are essential for integration. ➡Caries and endodontic health are critical components of oral health. ➡Documentation in Dentrix softwa...
2025-05-2617 minThe High Performing Dental Team
The High Performing Dental Team#159 The Role of Data in Dental Marketing Success with Justin EllisIn this episode, Dayna Johnson interviews Justin Ellis from 440 Strategy Group, discussing the intersection of digital marketing and dental practices. They explore the importance of strategic planning, data-driven decisions, and the role of AI in modern marketing. Justin shares insights on how to harmonize various marketing efforts to achieve desired outcomes, emphasizing the need for a solid foundation and effective communication within dental teams. Takeaways ➡Justin Ellis emphasizes the importance of harmonizing marketing efforts like an orchestra. ➡Understanding client goals is crucial for effective marketing strategies. ➡Data analysis is essential for making informed marketing decisions. ➡A clear call to action is neces...
2025-05-1933 minThe High Performing Dental Team
The High Performing Dental Team#158 Periodontal Charting is a Non-NegotiableIn this podcast, Dayna Johnson discusses the integrated health records project with FDI and Henry Schein, focusing on the importance of documenting periodontal health as a core oral health indicator. She emphasizes the necessity of efficient periodontal charting in dental practices and shares innovative solutions, including the use of AI technology, to streamline the process. The conversation serves as the first part of an eight-part series aimed at preparing dental teams for the integration of these health indicators. Takeaways ➡The integrated health records project aims to improve oral health documentation. ➡Periodontal health is a critical indicator for patient diagnosis. ➡Efficient system...
2025-05-1218 minThe High Performing Dental Team
The High Performing Dental Team#157 The Ripple Effect of Well Being in the Workplace with Dr. Laura SchwindtIn this episode, Dayna Johnson interviews Dr. Laura Schwindt, a dentist and entrepreneur focused on holistic well-being and empowering high-achieving professionals. They discuss the importance of life coaching, the Heroic Life Coaching Program, and how to discover personal virtues. The conversation emphasizes the significance of team dynamics, support, and the ripple effect of well-being in the workplace. Dr. Laura Schwindt shares insights on addressing resistance in coaching and the science behind happiness and productivity, concluding with a call to action for those feeling overwhelmed to seek help. Takeaways ➡Dr. Laura Schwindt emphasizes the importance of addressing burnout in high-achieving professionals. ➡Life...
2025-05-0531 minThe High Performing Dental Team
The High Performing Dental Team#156 The Eight Core Health Indicators for IntegrationDayna Johnson discusses her interview with Dr. Ryan Hungate, Chief Strategy Officer for Henry Schein One, focusing on the collaboration between FDI and Henry Schein on a new electronic integrated health records project. The conversation highlights the importance of integrating oral health records with overall healthcare, emphasizing the need for better accessibility and collaboration among healthcare providers. Dayna outlines eight core oral health indicators for integration that will enhance patient care and documentation in dental practices. Takeaways ➡️FDI is the World Dental Federation focusing on global oral health advocacy. ➡️The collaboration between FDI and Henry Schein aims to improve electronic health r...
2025-04-2624 minThe High Performing Dental Team
The High Performing Dental Team#155 Interview with Ryan Hungate FDI Integrated Electronic Health Records ProjectIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Dr. Ryan Hungate at the International Dental Show in Cologne, Germany. They discuss the collaboration between FDI and Henry Schein on integrating electronic health records in dentistry, the importance of universal data platforms, and the potential for reimbursement changes in dental practices. The conversation highlights the need for seamless communication between dental and medical professionals to improve patient care. Takeaways ➡The International Dental Show is a significant event for dental professionals. ➡Dr. Ryan Hungate has transitioned from practicing orthodontics to focusing on strategic roles in dental technology. ➡The co...
2025-04-2115 minThe High Performing Dental Team
The High Performing Dental Team#154 Interview with Mackenzie Richter - 3 Click DentistryMackenzie Richter is the Vice President, Global Commercial Digital Workflow Solutions at Henry Schein, responsible for vision, strategic direction, commercialization, growth and performance of our new critical workflow initiatives.    With over 25 years of experience, Mackenzie brings a deep understanding of both the digital dental workflow and the dental practice environment, having "grown up" working in her family’s dental practice. Throughout her career, she has consistently driven innovation, growth, and financial performance. The 3-Click Dentistry concept was born from conversation she had with her brother and has now moved into action. In this conversation, Mackenzie discusses the evolution of dental techno...
2025-04-1423 minThe Dental Handoff
The Dental HandoffEpisode 153 | Changing The Way You Work: The Future Of Technology - Dayna JohnsonIn today's episode, Dr. Kelly Tanner makes the "dental handoff" to Dayna Johnson! Dayna Johnson is a dental practice management expert, podcast host and the founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. With over 30 years of experience, Dayna's impact is acknowledged through significant awards, including "Dentrix Trainer of the Year" in 2022 and recognition as one of the "Top 25 Women in Dentistry" by Dental Products Report. Her presence has been recognized on influential platforms like "The Thriving Dentist Show," "The Best Practices Show," and "The Raving Patients Podcast." She...
2025-04-0834 minThe High Performing Dental Team
The High Performing Dental Team#153 Dentrix Perio Chart ShortcutsIn this episode, Dayna Johnson discusses the critical aspects of perio charting in dental hygiene, emphasizing its importance for diagnosing periodontal disease. She shares practical tips for enhancing efficiency, including the use of keyboard shortcuts and custom scripts in Dentrix software. The episode also covers how to document exam information effectively and the benefits of copying this information into clinical notes for better patient care and insurance documentation. ➡Perio charting is essential for diagnosing periodontal disease. ➡Hygienists must prioritize time for perio charting. ➡Custom scripts can enhance efficiency in perio charting. ➡Keyboard shortcuts streamline the perio charting process. ➡The bleeding all button...
2025-04-0718 minThe High Performing Dental Team
The High Performing Dental Team#152 Fear and Excitement in AI with Claire DickinsonIn this episode, Dayna Johnson and Claire Dickinson discuss the impact of AI in the dental industry, addressing common fears and misconceptions while highlighting the benefits of AI as a tool for operational efficiency. They explore how AI can augment roles rather than replace them, the importance of protecting patient information, and practical applications of AI in both professional and personal contexts. The conversation emphasizes the need for continuous learning and adaptation to new technologies in order to thrive in the evolving landscape of healthcare. Takeaways ➡AI is perceived with both fear and excitement in the dental industry. ➡Concerns about job...
2025-03-3131 minThe High Performing Dental Team
The High Performing Dental Team#151 Where to Make Notes in DentrixIn this episode, Dayna Johnson discusses the various note-taking functionalities within Dentrix, emphasizing the importance of efficient note management for dental practices. She explores different modules such as the appointment book, family file, patient ledger, and patient chart, detailing how to effectively utilize each note type to enhance communication and patient care. The episode serves as a mini training session, providing practical tips and a downloadable tip sheet for listeners. Takeaways ➡Understanding where to make notes is crucial for efficiency. ➡Different types of notes serve different purposes in Dentrix. ➡The appointment book has specific note features for daily reminders. ➡Family file not...
2025-03-2331 minThe High Performing Dental Team
The High Performing Dental Team#150 Hiriing a Virtual Team Member with Rebecca HerringIn this episode, Dayna Johnson interviews Rebecca Herring about the role of virtual assistants in healthcare operations, particularly in dental practices. They discuss the challenges of staffing, the benefits of hiring virtual assistants, and the importance of proper onboarding and training. The conversation highlights how virtual assistants can alleviate burnout, improve efficiency, and ultimately contribute to the growth of dental practices. Rebecca shares insights on how to effectively integrate virtual assistants into a team and the positive impact they can have on practice management. Takeaways ➡Virtual assistants can help alleviate staffing issues in dental practices. ➡Proper onboarding and training are cruc...
2025-03-1628 minThe High Performing Dental Team
The High Performing Dental Team#149 Dentrix Perio Chart Bleed All ButtonIn this episode, Dayna Johnson shares insights from her experiences in the dental industry, focusing on the latest updates in Dentrix software, particularly enhancements in perio charting. She discusses the new 'bleeding all' button, the importance of understanding periodontal disease stages and grades, and the features of the perio panel that can improve workflow efficiency for dental hygienists. Dayna emphasizes the significance of effective clinical documentation and encourages sharing knowledge within the dental community. Takeaways ➡Dayna highlights the importance of sharing knowledge in the dental community. ➡The new 'bleeding all' button in Dentrix enhances workflow efficiency. ➡Understanding the stages and grades...
2025-03-1015 minThe High Performing Dental Team
The High Performing Dental Team#148 Building Confidence and Hiring Strategies with Janice HurleyIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Janice Hurley, a dental image expert, discussing the importance of confidence in dental practices, effective hiring and onboarding practices, and enhancing the external image of dental practices to improve patient experience. Janice shares insights on building confidence in frontline team members, creating a positive work environment, and the critical role of online presence in shaping first impressions. Takeaways ➡Confidence is essential for team effectiveness and patient interaction. ➡Hiring should be done from a position of confidence, not desperation. ➡Flexibility in job roles can attract better candidates. ➡Clear expectat...
2025-03-0333 minThe High Performing Dental Team
The High Performing Dental Team#147 Navigating Medical Debt in the Dental Practice with Andy ClevelandIn this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections. Takeaways ➡Andy Cleveland has over 25 years of experience in patient collections. ➡Recent legislation has changed how medical debt is reported to credit bureaus. ➡Collection agencies can still pursue debts, but they cannot negatively impact credit scores. ➡Effective collection practices should start on the day of service...
2025-02-2430 minThe High Performing Dental Team
The High Performing Dental Team#146 Interview with Minal Sampat marketing and social media tipsIn this conversation, Dayna Johnson and Minal Sampat, discusses various aspects of managing a dental practice, including the importance of social media marketing, patient testimonials, and the innovative CE On The Beach event. The dialogue emphasizes the need for dental practices to adapt to changing social media landscapes, engage with patients authentically, and implement effective marketing strategies to thrive in the industry. Takeaways ➡Listening to your team can lead to innovative ideas. ➡Patient testimonials are crucial for establishing authority. ➡Social media should reflect your practice's culture and values. ➡Choose social media platforms based on your target audience. ➡Start small with marketing...
2025-02-1616 minThe High Performing Dental Team
The High Performing Dental Team#145 AI Security for Dental Teams with Dan EastyIn this episode, Dayna Johnson and Dan Easty discuss the integration of technology and AI in dental practices. Dan Easty from Sunset Technologies explores the importance of security when implementing new technologies, the necessity of vetting AI companies, and the significance of keeping software updated. The conversation emphasizes the need for dental practices to be proactive in their approach to technology and patient data protection, while also looking forward to the future advancements in AI within the industry. Takeaways ➡Dayna Johnson is a dental practice management expert and founder of Novonee. ➡Technology plays a crucial role in optimizing dental practices. ➡AI has...
2025-02-0924 minThe High Performing Dental Team
The High Performing Dental Team#144 Out of Network Estimating in DentrixIn this podcast, Dayna Johnson discusses the transition to out-of-network dental practices, focusing on how to provide accurate treatment plan estimates, optimize insurance setups in Dentrix, and manage patient expectations. She emphasizes the importance of checking eligibility, utilizing the payment table, and ensuring that practices offer value to retain patients. Additionally, she introduces resources for further learning about dental insurance management. Takeaways ➡2025 marks the transition to out-of-network for many practices. ➡Providing accurate treatment estimates is crucial for patient trust. ➡Checking insurance eligibility can significantly reduce claim denials. ➡Patients expect more value when practices go out-of-network. ➡The payment table is essential for accura...
2025-02-0319 minThe High Performing Dental Team
The High Performing Dental Team#143 Going Out of Network Dentrix Setup Step OneIn this conversation, Dayna Johnson discusses the transition of dental offices from in-network to out-of-network insurance plans, focusing on the necessary adjustments in Dentrix software. She outlines the steps to dismantle existing fee schedules, update treatment plans, and ensure accurate insurance estimates. The conversation emphasizes the importance of understanding the software's capabilities and preparing for the changes that come with going out of network. Takeaways ➡2025 marks a significant change for many dental offices. ➡Transitioning to out-of-network requires careful planning. ➡Dismantling fee schedules is essential when going out of network. ➡Updating treatment plan fees is a critical step. ➡Dentrix can help in estimat...
2025-01-2717 minThe High Performing Dental Team
The High Performing Dental Team#142 Creating a successful team engagement programIn this conversation, Dayna Johnson discusses the parallels between onboarding in football and business, emphasizing the importance of mentorship and structured training for new hires. She shares insights on effective shadowing techniques and the necessity of creating a culture of continuous learning within teams to ensure success and development. Takeaways Onboarding is crucial for new hires' success. Mentorship can significantly enhance learning and adaptation. Shadowing experienced team members is essential for new hires. Continuous learning should be prioritized in the workplace. Investing in training leads to better team performance. Creating a supportive environment fosters growth and development. Structured learning modules...
2025-01-2021 minThe High Performing Dental Team
The High Performing Dental Team#141 Kicking off 2025 with Claire DickinsonIn this podcast episode, Dayna Johnson and Claire Dickinson discuss the importance of team training in dental practices as they kick off 2025. They explore how to motivate team members, the significance of understanding human behavior, and the need to create a safe learning environment. The conversation also touches on change management, overcoming fear of failure, and adapting to industry changes to meet patient expectations. The episode emphasizes the need for continuous improvement and effective communication within teams. Takeaways ➡Training is essential for team success and should be prioritized. ➡Understanding human behavior can help motivate team members effectively. ➡Creating a safe enviro...
2025-01-1322 minThe High Performing Dental Team
The High Performing Dental Team#140 Why Sending Billing Statements Daily Will Save You a Ton of HeadachesIn this conversation, Dayna Johnson discusses the four daily accounting tasks that dental practices should prioritize, focusing particularly on the importance of sending billing statements daily. She emphasizes the benefits of keeping patients informed about their accounts, improving cash flow, and utilizing technology for efficient billing processes. Additionally, she touches on the legal implications of medical debt collections, urging practices to stay updated on state regulations. Takeaways ➡Daily billing statements reduce stress and improve cash flow. ➡Patients should be informed about their account status regularly. ➡Using electronic billing is more efficient than paper statements. ➡Daily statements help keep patients engaged with the...
2025-01-0517 minThe High Performing Dental Team
The High Performing Dental Team#139 Understanding Dentrix Ledger Allocations and Why They MatterDayna Johnson discusses the importance of daily accounting tasks in a dental practice, focusing on accurate patient ledgers and provider allocations in Dentrix practice management software. She emphasizes the need for a clean workflow and offers insights into implementing daily allocations to maintain accurate records. The conversation also includes tips for cleaning up ledgers and trusting the process of using accounting software effectively. Takeaways ➡Accurate patient ledgers are crucial for financial health. ➡Provider allocations help maintain accurate accounts receivable. ➡Daily routines should include checking provider credit balances. ➡Adjustments for allocations should balance out. ➡Trust the software to handle complex calculations. ➡Cleaning up...
2024-12-2918 minThe High Performing Dental Team
The High Performing Dental Team#138 Insurance Claims Must Go Out Within 24 HoursIn this episode, Dayna Johnson discusses the four daily accounting tasks essential for dental practices, focusing on the importance of timely claims submission, ensuring claim completeness, and effective batch processing. She emphasizes the need for clinical notes to be completed promptly to avoid delays in claims and offers practical tips for managing claims efficiently. Takeaways ➡The Dentrix day sheet is crucial for daily accounting routines. ➡Dental claims should be submitted within 24 hours to ensure timely payment. ➡Clinical notes must be completed before patient checkout. ➡Clean and complete claims reduce the chances of denials. ➡Electronic claims should be sent whenever possible for effici...
2024-12-2216 minThe High Performing Dental Team
The High Performing Dental Team#137 Shift It To Solve It With Melinda HeryfordSummary In this episode of the High Performing Dental Team podcast, Dayna Johnson and Melinda Heryford discuss the challenges dental practices face, particularly around financial management and team dynamics. They introduce the concept of 'Switch It to Solve It,' a mindset shift that encourages practices to secure payments upfront rather than relying on post-treatment billing. The conversation emphasizes the importance of clarity, accountability, and the need for dental teams to adapt to new systems to ensure financial viability and enhance patient experience. Melinda shares practical strategies for implementing these changes and overcoming resistance within teams, ultimately aiming for a...
2024-12-1629 minShawn Zajas Show
Shawn Zajas Show75 ::: Get Comfortable Being Uncomfortable: Lessons in Leadership and Growth from Dayna JohnsonIn this episode, Dayna Johnson, founder of Navoni, shares her transformative journey from working in a dental practice to becoming a sought-after expert in optimizing dental systems and software. Starting as a young insurance coordinator, Dayna quickly became a trusted problem-solver in her practices, driven by a passion for helping others and a love of technology.Facing personal challenges, including raising a daughter with epilepsy and navigating a painful divorce, Dayna used her resilience and resourcefulness to create a new path. Her transition to consulting began with becoming a certified Dentrix trainer, allowing her to triple her...
2024-12-1055 minThe High Performing Dental Team
The High Performing Dental Team#136 Why The Dentrix Daysheet Is So ImportantIn this conversation, Dayna Johnson emphasizes the critical importance of daily accounting routines in dental practices, focusing on the day sheet as a key tool for ensuring financial accuracy. She shares insights from her experiences in various offices, highlighting common pitfalls and the necessity of proper training and accountability within the team. The discussion also sets the stage for future topics on claims and billing accuracy, reinforcing the interconnectedness of these financial processes. Takeaways ➡Daily accounting routines are essential for financial accuracy. ➡The day sheet helps identify mistakes in patient billing. ➡Proper training for staff is crucial to avoid errors. ➡Clinical...
2024-12-0915 minThe High Performing Dental Team
The High Performing Dental Team#135 The Four Daily Dentrix Accounting TasksIn this episode, Dayna Johnson discusses the essential daily accounting tasks that dental practices should implement to ensure accuracy and efficiency. She emphasizes the importance of balancing the day sheet, sending insurance claims promptly, managing provider allocations, and sending billing statements daily. By following these practices, dental teams can improve their financial accuracy and reduce stress in their operations. Takeaways ➡Daily accounting tasks are crucial for accurate data. ➡Balancing the day sheet helps prevent missed procedures. ➡Claims must be sent out within 24 hours. ➡Provider allocations are important for accurate ledgers. ➡Daily billing statements streamline the billing process. ➡Using software like Dentrix can...
2024-12-0217 minThe High Performing Dental Team
The High Performing Dental Team#134 Day Of The Visit Check In And Check OutIn this episode, Dayna Johnson discusses the dental patient journey, focusing on the day of the visit. She emphasizes the importance of team communication through morning huddles, the check-in process for building relationships with patients, and the checkout process that includes treatment planning and financial consultations. The conversation highlights strategies for effective patient management and the integration of technology in dental practices. Takeaways ➡Team communication is crucial for a successful patient visit. ➡Morning huddles should focus on patient needs, not just schedules. ➡Building relationships with patients enhances their experience. ➡Technology should be embraced and taught to patients. ➡Collecting payments on the day of...
2024-11-2519 minThe High Performing Dental Team
The High Performing Dental Team#133 Pre Visit ChecklistIn this podcast, Dayna Johnson discusses the importance of preparation in the dental patient journey, focusing on the pre-visit checklist. She emphasizes the need for dental teams to be well-prepared for patient visits to enhance efficiency, reduce stress, and build better relationships with patients. Key elements of the pre-visit checklist include insurance verification, patient forms, new patient welcomes, and confirmations. Dayna encourages practices to automate processes where possible and to create a culture of preparation to improve overall patient experience and practice efficiency. Takeaways ➡Preparation saves time and reduces stress. ➡Focus on best case scenarios, not worst case. ➡Build your own pr...
2024-11-1817 minThe High Performing Dental Team
The High Performing Dental Team#132 The Patient Journey Series: the Pre-VisitIn this conversation, Dayna Johnson shares her recent experiences and insights from her journey in the dental field, particularly focusing on the Dentrix software and the importance of user meetings. She emphasizes the significance of understanding the patient journey, from pre-visit preparations to post-visit follow-ups, and how automation can enhance efficiency in dental practices. Dayna encourages dental teams to transform their scramble time into preparation time to improve workflow and patient experience, ultimately leading to better profitability and reduced claim denials. Takeaways: ➡️ The patient journey includes pre-visit, visit, and post-visit stages. ➡️ Automation is crucial for enhancing patient experience. ➡️ Preparation before the patient...
2024-11-1118 minThe High Performing Dental Team
The High Performing Dental Team#131 How Dental Patient Scheduling Triggers AutomationIn this episode, Dayna Johnson discusses the importance of online tools and automation in dental practices. She shares statistics on scheduling efficiency, highlighting the time saved with online scheduling compared to phone calls. Dayna emphasizes the benefits of automation for both patients and dental teams, including reduced no-show rates and improved patient management. The conversation concludes with a focus on enhancing the overall patient experience throughout their journey with the practice. Takeaways: ➡️Data-driven decisions are crucial for business success. ➡️Online scheduling significantly reduces appointment booking time. ➡️Offering online scheduling can increase patient engagement. ➡️Automation can reduce no-show rates by up to 25%. ➡️Automa...
2024-10-2715 minThe High Performing Dental Team
The High Performing Dental Team#130 Mindset Shift Around Dental Online BookingDayna Johnson discusses the importance of integrating online tools in dental practices to enhance patient engagement and streamline operations. She presents compelling statistics on smartphone usage and patient preferences for online forms and scheduling, emphasizing the need for dental teams to adapt to these technological advancements. The conversation also explores the patient journey, highlighting how online booking can simplify appointment scheduling and improve overall patient experience. Takeaways: ➡️Patients are increasingly seeking online tools for convenience. ➡️97% of the population has access to smartphones. ➡️83% of patients prefer to fill out forms before visits. ➡️76% of patients would choose providers offering online forms. ➡️Online scheduling familiari...
2024-10-2020 minThe High Performing Dental Team
The High Performing Dental Team#128 Maximize Unused Dental Benefits and Boost ProfitabilityIn this conversation, Dayna Johnson discusses strategies for dental practices to boost production and patient engagement as they transition into the 4th quarter of the year. She emphasizes the importance of reaching out to patients with unscheduled treatments and unused insurance benefits, particularly as the year-end approaches. Dayna provides practical tips on utilizing practice management software and patient engagement tools to effectively communicate with patients and encourage them to schedule necessary treatments before their benefits expire. Takeaways: 👉September is often blamed for low production, but it's a myth. 👉October is a crucial month for reaching out to patients. 👉Patients need to be inf...
2024-10-0715 minThe High Performing Dental Team
The High Performing Dental Team#127 Dentrix Cleanup - Treatment PlansIn this final episode of the five part series on cleaning up the Dentrix database, Dayna Johnson discusses the importance of maintaining accurate and up-to-date treatment plans. She emphasizes the roles of both the clinical and admin teams in this process, providing strategies for empowering the admin team to manage outdated treatment plans effectively. The conversation highlights the need for clear communication and collaboration between teams to ensure patient data is current and relevant, ultimately improving case acceptance and practice efficiency. Takeaways: ➡️Cleaning up treatment plans requires careful consideration and research. ➡️The clinical team plays a crucial role in maintaining treatmen...
2024-09-2918 minThe High Performing Dental Team
The High Performing Dental Team#126 Dentrix Cleanup - Dental Insurance PlansIn this episode, Dayna Johnson discusses the importance of cleaning up insurance records in Dentrix, a dental practice management software. She emphasizes the common challenges faced by dental teams regarding insurance management, including the frequent changes in patient insurance and the potential for duplicate entries. Dayna provides practical tips for effectively searching for insurance plans, maintaining consistency in naming conventions, and cleaning up duplicates to streamline the insurance database. She concludes by offering resources for further learning and support in mastering Dentrix. Takeaways: ➡️Insurance management is a significant pain point for dental practices. ➡️Always perform at least three searches before adding a...
2024-09-2318 minThe High Performing Dental Team
The High Performing Dental Team#124 Dentrix Database Cleanup Part 3 - Health HistoryIn this episode, Dayna Johnson discusses how to clean up duplicate medications, medical conditions, and allergies in the health history module of Dentrix. She explains that the only way to delete a medication or medical condition is if it is not attached to a patient, otherwise, it needs to be inactivated. Dayna also highlights the common causes of duplicate entries, such as syncing data from Dentrix questionnaires and not properly checking for existing entries. She emphasizes the importance of training the team to prevent these issues and suggests dedicating time to regularly clean up the lists. Takeaways: ➡️To clean up dupl...
2024-09-0915 minThe High Performing Dental Team
The High Performing Dental Team#123 Cleanup Dentrix Definitions - part 2In this episode, Dayna Johnson continues her series on fall cleanup in dental practices. She discusses the importance of cleaning up definitions, specifically adjustment types, payment types, and billing types. She explains how to remove unnecessary adjustment types and payment types, and the impact it has on the patient ledger history. Dayna also emphasizes the need for clear and specific adjustment types to facilitate better financial analysis. She encourages listeners to clean up their lists and provides realistic expectations for the time and effort involved. Takeaways: ➡️Cleaning up definitions in dental practice software is an important part of fall cleanup. ➡️Unnecess...
2024-09-0218 minThe High Performing Dental Team
The High Performing Dental Team#122 Dentrix Data Cleanup Part OneIn this episode, Dayna Johnson discusses the importance of cleaning up and maintaining accurate data in Dentrix. She focuses on inactivating providers and team members and explains the process and implications of doing so. Dayna provides tips and recommendations for replacing providers and team members, and highlights the importance of the primary provider field in reports and searches. She also mentions the need to have all computers out of Dentrix when inactivating team members. Overall, this episode serves as a guide for dental teams on what this process entails. Takeaways: ➡️Maintaining accurate and up-to-date data in Dentrix is crucial for dent...
2024-08-2520 minThe High Performing Dental Team
The High Performing Dental Team#121 Three Ways To Increase Cash Flow in Your Dental PracticeHey there, friends! Today, I want to dive into a critical topic for dental practices—how to boost your cash flow. The reason I’m bringing this up is that I’ve had my fourth call this year from a dental practice where the doctor isn’t getting paid. Just last week, I got a call from a doctor’s wife. She was at home, juggling four kids, and trying to help with the practice’s accounts receivable because they were struggling so much that her husband wasn’t going to receive a paycheck. It’s a situation that no practice owner s...
2024-08-1918 minThe High Performing Dental Team
The High Performing Dental Team#120 Best Dentrix Report for Data Driven DecisionsIn this conversation, Dayna Johnson discusses the importance of reviewing practice numbers and goals at the end of the month. She emphasizes the need to track production goals, new patient goals, patient retention goals, and case acceptance goals. Dayna recommends using the Practice Advisor report in Dentrix to review practice numbers and benchmarks. She also highlights the significance of data-driven decision-making and suggests seeking additional resources and training to optimize software and improve team performance. Chapters 00:00 Introduction and Overview 03:49 Reviewing Last Month's Performance 07:28 Using the Practice Advisor Report 11:17 Setting Benchmarks and Goals 14:08 Improving Below-Benchmark Numbers 16:00 Conclusion and Next Steps Book...
2024-08-1118 minThe High Performing Dental Team
The High Performing Dental Team#118 Tips for setting goals and adding into DentrixIn this conversation, Dayna Johnson discusses the importance of setting goals for a dental practice and how to enter those goals into Dentrix. She emphasizes the need for a productive schedule and daily production goals for each provider. Johnson explains that goals should be based on overhead and total compensation, and that they should be entered into the computer for tracking and analysis. She also highlights the benefits of forecasting and strategic scheduling to help reach practice goals. Takeaways: 👉 Learn why setting goals is essential for a productive and profitable dental practice. 👉 Discover how to create goals based on overhead and to...
2024-07-2921 minThe High Performing Dental Team
The High Performing Dental Team#117 Dentrix Appointment Book Setup for Analytics and Visuals"There is a hierarchy in setting up your Dentrix appointment book. It is important both for the visual aspect and also getting accurate data analytics" ~ Dayna Johnson, Dentrix trainer and workflow expert. In this conversation, Dayna Johnson discusses the importance of mapping out your schedule in order to give your team a roadmap for success. She explains how to set up your appointment book in Dentrix to ensure accurate analytics and visual aspects. Dayna goes through the hierarchy of appointment book setup, including global default settings, practice schedule, provider setup, and operatory setup. She also discusses workstation-specific settings, such as...
2024-07-2121 minThe High Performing Dental Team
The High Performing Dental Team#115 Dentrix Appointment Book RoadmapDayna Johnson deep dives into the power of the Dentrix Perfect Day scheduling and the importance of scheduling in advance. She emphasizes the need for dental practices to design their own schedules based on their goals and preferences. Johnson introduces the concept of Perfect Day Scheduling, which provides a roadmap for the team to follow and helps them reach their production and new patient goals. She also highlights the importance of involving the team in the planning process to ensure successful execution. Overall, the episode provides valuable insights and strategies for designing an effective schedule. Takeaways: ➡️ Annual planning is crucial for...
2024-07-0717 minThe High Performing Dental Team
The High Performing Dental Team#114 Strategic Annual Planning for the Dental PracticeIn today’s episode, Claire Dickinson and I dive into the critical topics of annual planning, the rising potential of AI in dental practices, and the undeniable benefits of outsourcing. Our conversation began with the importance of scheduling the annual planning sessions mid-year. This approach allows us to set clear goals, determine efficient schedules, and make accurate financial projections for the upcoming year. It's a proactive strategy that ensures we are prepared and can hit the ground running as the new year begins. Takeaways: ➡️ Schedule annual planning sessions mid-year to set goals, determine schedules, and make financial projections for the upcomi...
2024-07-0132 minThe High Performing Dental Team
The High Performing Dental Team#113 Wrap up of Q2 for Dental TeamsI have a challenge for you ... listen in and find out what it is. In this conversation, Dayna wraps up the topics covered in the past three months, focusing on keeping schedules full and enhancing patient retention. She emphasizes the importance of working on reports like the unscheduled list, continuing care report, and treatment manager. Dayna highlights the consequences of not prioritizing these reports and encourages listeners to find time for them. She suggests implementing a better time management plan, including having an admin team huddle and allocating off-the-floor time for uninterrupted work. Dayna also discusses the importance of doing...
2024-06-1618 minThe High Performing Dental Team
The High Performing Dental Team#107 Three Reasons Your Perio % Might Be LowDayna Johnson discusses the importance of tracking and improving the perio percentage in dental practices. She emphasizes the need for proper diagnostics and coding to accurately diagnose and treat periodontal disease. Dayna provides tips on how to calculate the perio percentage using your Dentrix software and suggests reaching out to local periodontists or hygiene coaches for further guidance. Takeaways: >Tracking the perio percentage is crucial for dental practices to ensure proper diagnosis and treatment of periodontal disease. >Proper diagnostics, including perio charting and x-rays, are essential for accurate diagnosis. >Coding procedures correctly is important to avoid insurance fraud and protect...
2024-04-2818 minNobody Told Me That! A Dental Podcast with Teresa Duncan
Nobody Told Me That! A Dental Podcast with Teresa DuncanTraining, Profitability, and Patient Conversations with Dayna JohnsonDon't forget to check out the video episode on YouTube!  Join us for a candid conversation about financial management and team development. I'm thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics:  Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows The business of dentistry Links from Episode:  Nov...
2024-04-1056 minThe High Performing Dental Team
The High Performing Dental Team#104 Four Dentrix Reports For Keeping Your Dental Hygiene Schedule FullToday, Dayna discusses strategies for keeping the hygiene schedule full during the slower summer months. She emphasizes the importance of reaching out to patients who are overdue and unscheduled, using both automated systems and personal communication. Dayna recommends three reports that can be used to identify and follow up with these patients: the unscheduled list, the continuing care list, and the treatment manager. She also suggests creating a VIP list for patients who are scheduled far in advance but would like to be contacted if an earlier appointment becomes available. Overall, Dayna provides practical tips for maintaining a full schedule...
2024-04-0718 minThe High Performing Dental Team
The High Performing Dental Team#102 Top Three Strategies for Successful Dental BillingDayna interviews Ashley Bond, the Vice President of Dental Billing Operations for Wisdom. They discuss strategies for successful billing practices and working with virtual assistants. The key themes covered in the conversation include communication, transparency, and clear expectations. Ashley emphasizes the importance of effective communication and treating virtual assistants as an extension of the dental team. She also highlights the need for transparency in billing processes and providing regular updates to the dental practice. Lastly, Ashley emphasizes the significance of clear expectations and defined roles and responsibilities within the practice. Overall, the conversation provides valuable insights for dental teams looking...
2024-03-2428 minThe High Performing Dental Team
The High Performing Dental Team#100 Pulling Back The Curtain with Dayna and KevinIn this special 100th episode, Dayna and Kevin take a break from discussing dental systems and workflow to share personal stories and adventures. They reminisce about meeting at a dental conference in Dallas and their early experiences together. The conversation covers their quirky travel habits, including their preference for walking and exploring local food. Dayna shares her love for supporting local businesses and her passion for jewelry with a story. They discuss Dayna's initial hesitation to write for Kevin's dental publications and the impact her writing has had on the industry. The episode concludes with their recent experiences playing pickleball...
2024-03-1027 minGet Smart with Money Podcast
Get Smart with Money Podcast56. From Burnout to Dubai with Kendria JohnsonCome and join Kendria and I as we discuss her life as a young adult having a baby to her career now teaching teachers who are close to or experiencing burnout! Life and Career Ms. Johnson resonates from Dallas, Texas where she began teaching in private schools in 2001. Immediately after the 911 tragedy, her career seemed to call her. She transitioned into education after years of denying that being a teacher was a good fit. “I wanted what I did to matter. Working in the private school sector didn’t require a degree but by then I felt the hunger.” Johnson receiv...
2024-02-1240 minThe Compliance Divas Podcast
The Compliance Divas Podcast#142 Compliance and Your Practice Management Software: A Conversation with Novonee's Dayna JohnsonJoin the Compliance Divas for a conversation with Dayna Johnson, Dentrix trainer extraordinaire and founder of Novonee.   Dayna shares her expertise with practice management software utilization related to HIPAA and OSHA compliance and data integration.Dayna Johnson's website: https://novonee.com/ https://www.thecompliancedivas.com
2024-01-1026 minThe High Performing Dental Team
The High Performing Dental Team#87 Interview with Teresa Duncan - insurance billing mistakesIn this conversation, Dayna Johnson and Teresa Duncan discuss various topics related to the dental insurance industry. They start by talking about the recent Vyne dental event and the key takeaways from it. They then delve into the rise of outsourcing in the dental industry and the challenges of staffing. They emphasize the need for dental professionals to have more business knowledge, particularly in dental insurance. Teresa Duncan shares information about her dental insurance course and the topics covered in it. They also discuss common mistakes in sending claims, such as using the owner doctor's credentials and sending secondary insurance...
2023-12-0434 minPoverty Research & Policy
Poverty Research & PolicyDayna Johnson on How Racism and Poverty Contribute to Sleep DisparitiesMany people suffer from not getting enough sleep from time to time. But for many people of color and those who are living in low-income neighborhoods and housing, additional factors may contribute to chronic poor sleep quality. Those factors can have long-term impacts on their health and well-being, including higher rates of heart disease, diabetes, high blood pressure, stroke, obesity, and depression.  In this episode, Dr. Dayna Johnson shares her research into how experiences of racism, variable work schedules, and neighborhood conditions contribute to sleep and health inequities for African Americans. Dr. Johnson is a sleep epidemiologist a...
2023-11-2735 mina BROADcast for Manufacturers
a BROADcast for Manufacturers37: The Importance of Diversity in Engineering- with Dayna JohnsonMeet Dayna JohnsonDayna Johnson is the Emerging Technology Programs and Operations Leader at GE Gas Power. She joined GE in 2012 as a commercial manager for high-voltage electrical substations and has held a variety of roles since then, including participating in the Accelerated Leadership Program. Prior to GE, she worked as a civil engineer, designing water and wastewater projects.She holds a BS in Civil Engineering and a Master of Engineering Management from Valparaiso University, and she is a licensed professional engineer. She is also the immediate past president of the Society of Women Engineers.
2023-10-1827 minThe High Performing Dental Team
The High Performing Dental Team#78 Get your time back with automationSchedule a discovery call with Dayna to talk more about this topic: https://novonee.appointiv.com/1.9/l/phone/c/one-on-one/a/discovery-call/p/dayna-johnson Just like all of you, I am a lifelong learner and continue to grow my knowledge through online courses, podcasts and blogs. Keeping my brain active and staying current is important to me. However, I understand how hard it is to find time to take continuing education. I am sure you struggle to find time to advance your knowledge of your software, learn new technology and optimize your systems. This is why today’s article is so...
2023-09-2717 minThe High Performing Dental Team
The High Performing Dental Team#75 Two must have systems to avoid overdue dental patient balancesSign up for Dayna's Do's & Don'ts for Today's Dentrix Teams newsletter: https://membership.novonee.com/techteamology Collections in the dental practice is a team sport and everyone must become comfortable with some aspects of the collection process. Probably the most important aspect that every team member can participate in is collecting on the day of service. Just this one simple task will prevent your patient accounts receivable from getting into the overdue column. If I worked in your practice, there would be two protocols we would never break. These protocols would ensure that your patients were prepared for their out-of-pocket...
2023-08-2816 minThe High Performing Dental Team
The High Performing Dental Team#64 Preparing your Dentrix appointment book for summer monthsYou have heard me say this time and time again — “Continuing Care is the lifeblood of your practice.” Just because you are booked out three to six months for recare visits does not mean you have the freedom to back off your patient follow-up. Now is the time when you want to make sure you have a solid continuing care system in place to prepare your Dentrix appointment book for team vacation time and potential patient forgetfulness. The patients that booked their recare visit back in January and February might not have had their family summer vacation planned yet, and now mo...
2023-04-1716 minThe Project Sleep Podcast
The Project Sleep PodcastYour Environment & Sleep Disparities with Dr. Dayna Johnson - Sleep Insights Series Ep. 3When talking about creating a healthy sleep environment, we often assume that things like light, temperature, safety, and our sleep schedules are all within our personal control. In this episode, Dr. Dayna Johnson talks about important and under-discussed factors influencing people’s ability to get a good night’s sleep and how policies can shape our individual behaviors, sleep, and overall health.   Dr. Dayna Johnson, PhD, is an Assistant Professor of Epidemiology at Rollins School of Public Health at Emory University in Atlanta, Georgia. Dr. Johnson’s research has uncovered much about the social contributors to racial and gender disparities in sleep...
2023-02-1720 minThe High Performing Dental Team
The High Performing Dental TeamWhat to expect in my podcastHey, welcome, everyone. I'm Dayna Johnson, your Dentrix expert. And my goal is to help dentists and dental teams understand their Dentrix software better. So, you can create systems to improve the profitability of your practice, optimize your appointment book and have a more stress-free day I started Novonee to be able to give all Dentrix users a platform to attend live one on one events with me and tap into best practices resources for optimizing your Dentrix software. So, if you want to become a member of our exclusive membership, go to Novonee.com, click on the join today...
2022-09-2207 minThe High Performing Dental Team
The High Performing Dental Team#35 - Interview with Claire Dickinson on annual planningClaire Dickinson and Dayna Johnson sit down to talk about why now is the best time to sit down with your dental team and talk about annual planning for next year. In this episode we discuss how to involve the entire team with annual planning and why it is so important for the health of your practice.
2022-07-0516 minThe Dental Experience Podcast with Ryan Vet
The Dental Experience Podcast with Ryan VetEpisode 404: The importance of knowing your numbers with Dayna JohnsonThis is the fourth episode of season 4 of the dental experience podcast hosted by Ryan Vet.In this episode, Ryan is joined by Dayna Johnson, the CEO and founder of Novonee and a certified Dentrix trainer.This episode consists of conversation centered around being transparent and honest with your patients and team members.Dayna shared her thoughts on revenue cycle management and how you can keep track of your accounts. She insisted on why it’s important to collect your money on the day of service. Additionally, she highlighted the difference between the nu...
2021-12-2425 minSleep Apnea Stories
Sleep Apnea Stories33 - Dr Dayna Johnson - Sleep Apnea and RacismEmma is joined by Dr Dayna Johnson. Dr. Dayna Johnson, PhD, MPH, MSW, MS is a sleep epidemiologist and Assistant Professor in the Department of Epidemiology at the Rollins School of Public Health, Emory University in Atlanta GA.  Dr Johnson explains: * some reasons why communities of color have higher rates of sleep apnea but lower screening for the condition. * unconscious and conscious biases playing into doctor visits and who gets referred to a sleep center. * the need to promote awareness of symptoms of sleep apnea, especially in black communities. * access to sleep doctors and transportation. * how air pollution disproportionately affects bla...
2021-08-2549 minNobody Told Me That! A Dental Podcast with Teresa Duncan
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna JohnsonReturning guest Dayna Johnson talks to us about what she's seeing in patient accounts. Some of the most common mistakes can cause big headaches when it's time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes:  "When she went to sell her practice she ran her reports for probably the first time."...
2021-07-1444 minThe High Performing Dental Team
The High Performing Dental Team#18 - Dentrix Imaging Center - Interview with Sadie StewartThe new Dentrix Imaging Center launched recently and Sadie Stewart and I are here to tell you all about it. We are super excited to talk about this new software because it is super easy to use, integrates with the Dentrix patient chart and works with any imaging hardware. It's amazing! If you want to learn more about Dentrix Imaging Software, click here: https://campaign.dentrix.com/imaging?utm_source=other&utm_campaign=Imaging_Center&utm_medium=content&utm_content=Imaging_Center_KOL_Dayna_Johnson_article_link&tname=2021Q1_content_article_Imaging_Center_KOL_Dayna_Johnson_article_link Your guest...
2021-05-1819 minThe Snooze Button
The Snooze ButtonHow Your Race Impacts Your Sleep with Dr. Dayna JohnsonDr, Dayna Johnson's review of how sleep is impacted by race is almost a year old; but it has never had more relevance than it does right now. Toward the end of the chat, you'll hear the one piece of data from the review that actually made Neil angry. Plus, we're joined by Dr. Michael Grandner in this first of his weekly visits to update us on the latest in sleep science. Some Key Takeaways: “So when you encounter experience discrimination or experience, an act of racism, you have a physiologic response, a st...
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