Shows
The High Performing Dental Team#159 The Role of Data in Dental Marketing Success with Justin EllisIn this episode, Dayna Johnson interviews Justin Ellis from 440 Strategy Group, discussing the intersection of digital marketing and dental practices. They explore the importance of strategic planning, data-driven decisions, and the role of AI in modern marketing. Justin shares insights on how to harmonize various marketing efforts to achieve desired outcomes, emphasizing the need for a solid foundation and effective communication within dental teams.
Takeaways
➡Justin Ellis emphasizes the importance of harmonizing marketing efforts like an orchestra.
➡Understanding client goals is crucial for effective marketing strategies.
➡Data analysis is essential for making informed marketing decisions.
➡A clear call to action is neces...2025-05-1933 minThe High Performing Dental Team#158 Periodontal Charting is a Non-NegotiableIn this podcast, Dayna Johnson discusses the integrated health records project with FDI and Henry Schein, focusing on the importance of documenting periodontal health as a core oral health indicator. She emphasizes the necessity of efficient periodontal charting in dental practices and shares innovative solutions, including the use of AI technology, to streamline the process. The conversation serves as the first part of an eight-part series aimed at preparing dental teams for the integration of these health indicators.
Takeaways
➡The integrated health records project aims to improve oral health documentation.
➡Periodontal health is a critical indicator for patient diagnosis.
➡Efficient system...2025-05-1218 minThe High Performing Dental Team#157 The Ripple Effect of Well Being in the Workplace with Dr. Laura SchwindtIn this episode, Dayna Johnson interviews Dr. Laura Schwindt, a dentist and entrepreneur focused on holistic well-being and empowering high-achieving professionals. They discuss the importance of life coaching, the Heroic Life Coaching Program, and how to discover personal virtues. The conversation emphasizes the significance of team dynamics, support, and the ripple effect of well-being in the workplace. Dr. Laura Schwindt shares insights on addressing resistance in coaching and the science behind happiness and productivity, concluding with a call to action for those feeling overwhelmed to seek help.
Takeaways
➡Dr. Laura Schwindt emphasizes the importance of addressing burnout in high-achieving professionals.
➡Life...2025-05-0531 min
The High Performing Dental Team#156 The Eight Core Health Indicators for IntegrationDayna Johnson discusses her interview with Dr. Ryan Hungate, Chief Strategy Officer for Henry Schein One, focusing on the collaboration between FDI and Henry Schein on a new electronic integrated health records project. The conversation highlights the importance of integrating oral health records with overall healthcare, emphasizing the need for better accessibility and collaboration among healthcare providers. Dayna outlines eight core oral health indicators for integration that will enhance patient care and documentation in dental practices.
Takeaways
➡️FDI is the World Dental Federation focusing on global oral health advocacy.
➡️The collaboration between FDI and Henry Schein aims to improve electronic health r...2025-04-2624 minThe High Performing Dental Team#155 Interview with Ryan Hungate FDI Integrated Electronic Health Records ProjectIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Dr. Ryan Hungate at the International Dental Show in Cologne, Germany. They discuss the collaboration between FDI and Henry Schein on integrating electronic health records in dentistry, the importance of universal data platforms, and the potential for reimbursement changes in dental practices. The conversation highlights the need for seamless communication between dental and medical professionals to improve patient care.
Takeaways
➡The International Dental Show is a significant event for dental professionals.
➡Dr. Ryan Hungate has transitioned from practicing orthodontics to focusing on strategic roles in dental technology.
➡The co...2025-04-2115 minThe High Performing Dental Team#154 Interview with Mackenzie Richter - 3 Click DentistryMackenzie Richter is the Vice President, Global Commercial Digital Workflow Solutions at Henry Schein, responsible for vision, strategic direction, commercialization, growth and performance of our new critical workflow initiatives.
With over 25 years of experience, Mackenzie brings a deep understanding of both the digital dental workflow and the dental practice environment, having "grown up" working in her family’s dental practice. Throughout her career, she has consistently driven innovation, growth, and financial performance. The 3-Click Dentistry concept was born from conversation she had with her brother and has now moved into action.
In this conversation, Mackenzie discusses the evolution of dental techno...2025-04-1423 min
The Dental HandoffEpisode 153 | Changing The Way You Work: The Future Of Technology - Dayna JohnsonIn today's episode, Dr. Kelly Tanner makes the "dental handoff" to Dayna Johnson!
Dayna Johnson is a dental practice management expert, podcast host and the founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership.
With over 30 years of experience, Dayna's impact is acknowledged through significant awards, including "Dentrix Trainer of the Year" in 2022 and recognition as one of the "Top 25 Women in Dentistry" by Dental Products Report.
Her presence has been recognized on influential platforms like "The Thriving Dentist Show," "The Best Practices Show," and "The Raving Patients Podcast." She...2025-04-0834 minThe High Performing Dental Team#153 Dentrix Perio Chart ShortcutsIn this episode, Dayna Johnson discusses the critical aspects of perio charting in dental hygiene, emphasizing its importance for diagnosing periodontal disease. She shares practical tips for enhancing efficiency, including the use of keyboard shortcuts and custom scripts in Dentrix software. The episode also covers how to document exam information effectively and the benefits of copying this information into clinical notes for better patient care and insurance documentation.
➡Perio charting is essential for diagnosing periodontal disease.
➡Hygienists must prioritize time for perio charting.
➡Custom scripts can enhance efficiency in perio charting.
➡Keyboard shortcuts streamline the perio charting process.
➡The bleeding all button...2025-04-0718 minThe High Performing Dental Team#152 Fear and Excitement in AI with Claire DickinsonIn this episode, Dayna Johnson and Claire Dickinson discuss the impact of AI in the dental industry, addressing common fears and misconceptions while highlighting the benefits of AI as a tool for operational efficiency. They explore how AI can augment roles rather than replace them, the importance of protecting patient information, and practical applications of AI in both professional and personal contexts. The conversation emphasizes the need for continuous learning and adaptation to new technologies in order to thrive in the evolving landscape of healthcare.
Takeaways
➡AI is perceived with both fear and excitement in the dental industry.
➡Concerns about job...2025-03-3131 minThe High Performing Dental Team#151 Where to Make Notes in DentrixIn this episode, Dayna Johnson discusses the various note-taking functionalities within Dentrix, emphasizing the importance of efficient note management for dental practices. She explores different modules such as the appointment book, family file, patient ledger, and patient chart, detailing how to effectively utilize each note type to enhance communication and patient care. The episode serves as a mini training session, providing practical tips and a downloadable tip sheet for listeners.
Takeaways
➡Understanding where to make notes is crucial for efficiency.
➡Different types of notes serve different purposes in Dentrix.
➡The appointment book has specific note features for daily reminders.
➡Family file not...2025-03-2331 minThe High Performing Dental Team#150 Hiriing a Virtual Team Member with Rebecca HerringIn this episode, Dayna Johnson interviews Rebecca Herring about the role of virtual assistants in healthcare operations, particularly in dental practices. They discuss the challenges of staffing, the benefits of hiring virtual assistants, and the importance of proper onboarding and training. The conversation highlights how virtual assistants can alleviate burnout, improve efficiency, and ultimately contribute to the growth of dental practices. Rebecca shares insights on how to effectively integrate virtual assistants into a team and the positive impact they can have on practice management.
Takeaways
➡Virtual assistants can help alleviate staffing issues in dental practices.
➡Proper onboarding and training are cruc...2025-03-1628 minThe High Performing Dental Team#149 Dentrix Perio Chart Bleed All ButtonIn this episode, Dayna Johnson shares insights from her experiences in the dental industry, focusing on the latest updates in Dentrix software, particularly enhancements in perio charting. She discusses the new 'bleeding all' button, the importance of understanding periodontal disease stages and grades, and the features of the perio panel that can improve workflow efficiency for dental hygienists. Dayna emphasizes the significance of effective clinical documentation and encourages sharing knowledge within the dental community.
Takeaways
➡Dayna highlights the importance of sharing knowledge in the dental community.
➡The new 'bleeding all' button in Dentrix enhances workflow efficiency.
➡Understanding the stages and grades...2025-03-1015 minThe High Performing Dental Team#148 Building Confidence and Hiring Strategies with Janice HurleyIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Janice Hurley, a dental image expert, discussing the importance of confidence in dental practices, effective hiring and onboarding practices, and enhancing the external image of dental practices to improve patient experience. Janice shares insights on building confidence in frontline team members, creating a positive work environment, and the critical role of online presence in shaping first impressions.
Takeaways
➡Confidence is essential for team effectiveness and patient interaction.
➡Hiring should be done from a position of confidence, not desperation.
➡Flexibility in job roles can attract better candidates.
➡Clear expectat...2025-03-0333 minThe High Performing Dental Team#147 Navigating Medical Debt in the Dental Practice with Andy ClevelandIn this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections.
Takeaways
➡Andy Cleveland has over 25 years of experience in patient collections.
➡Recent legislation has changed how medical debt is reported to credit bureaus.
➡Collection agencies can still pursue debts, but they cannot negatively impact credit scores.
➡Effective collection practices should start on the day of service...2025-02-2430 minThe High Performing Dental Team#146 Interview with Minal Sampat marketing and social media tipsIn this conversation, Dayna Johnson and Minal Sampat, discusses various aspects of managing a dental practice, including the importance of social media marketing, patient testimonials, and the innovative CE On The Beach event. The dialogue emphasizes the need for dental practices to adapt to changing social media landscapes, engage with patients authentically, and implement effective marketing strategies to thrive in the industry.
Takeaways
➡Listening to your team can lead to innovative ideas.
➡Patient testimonials are crucial for establishing authority.
➡Social media should reflect your practice's culture and values.
➡Choose social media platforms based on your target audience.
➡Start small with marketing...2025-02-1616 minThe High Performing Dental Team#145 AI Security for Dental Teams with Dan EastyIn this episode, Dayna Johnson and Dan Easty discuss the integration of technology and AI in dental practices. Dan Easty from Sunset Technologies explores the importance of security when implementing new technologies, the necessity of vetting AI companies, and the significance of keeping software updated. The conversation emphasizes the need for dental practices to be proactive in their approach to technology and patient data protection, while also looking forward to the future advancements in AI within the industry.
Takeaways
➡Dayna Johnson is a dental practice management expert and founder of Novonee.
➡Technology plays a crucial role in optimizing dental practices.
➡AI has...2025-02-0924 minThe High Performing Dental Team#144 Out of Network Estimating in DentrixIn this podcast, Dayna Johnson discusses the transition to out-of-network dental practices, focusing on how to provide accurate treatment plan estimates, optimize insurance setups in Dentrix, and manage patient expectations. She emphasizes the importance of checking eligibility, utilizing the payment table, and ensuring that practices offer value to retain patients. Additionally, she introduces resources for further learning about dental insurance management.
Takeaways
➡2025 marks the transition to out-of-network for many practices.
➡Providing accurate treatment estimates is crucial for patient trust.
➡Checking insurance eligibility can significantly reduce claim denials.
➡Patients expect more value when practices go out-of-network.
➡The payment table is essential for accura...2025-02-0319 minThe High Performing Dental Team#143 Going Out of Network Dentrix Setup Step OneIn this conversation, Dayna Johnson discusses the transition of dental offices from in-network to out-of-network insurance plans, focusing on the necessary adjustments in Dentrix software. She outlines the steps to dismantle existing fee schedules, update treatment plans, and ensure accurate insurance estimates. The conversation emphasizes the importance of understanding the software's capabilities and preparing for the changes that come with going out of network.
Takeaways
➡2025 marks a significant change for many dental offices.
➡Transitioning to out-of-network requires careful planning.
➡Dismantling fee schedules is essential when going out of network.
➡Updating treatment plan fees is a critical step.
➡Dentrix can help in estimat...2025-01-2717 minThe High Performing Dental Team#142 Creating a successful team engagement programIn this conversation, Dayna Johnson discusses the parallels between onboarding in football and business, emphasizing the importance of mentorship and structured training for new hires. She shares insights on effective shadowing techniques and the necessity of creating a culture of continuous learning within teams to ensure success and development.
Takeaways
Onboarding is crucial for new hires' success.
Mentorship can significantly enhance learning and adaptation.
Shadowing experienced team members is essential for new hires.
Continuous learning should be prioritized in the workplace.
Investing in training leads to better team performance.
Creating a supportive environment fosters growth and development.
Structured learning modules...2025-01-2021 minThe High Performing Dental Team#141 Kicking off 2025 with Claire DickinsonIn this podcast episode, Dayna Johnson and Claire Dickinson discuss the importance of team training in dental practices as they kick off 2025. They explore how to motivate team members, the significance of understanding human behavior, and the need to create a safe learning environment. The conversation also touches on change management, overcoming fear of failure, and adapting to industry changes to meet patient expectations. The episode emphasizes the need for continuous improvement and effective communication within teams.
Takeaways
➡Training is essential for team success and should be prioritized.
➡Understanding human behavior can help motivate team members effectively.
➡Creating a safe enviro...2025-01-1322 minThe High Performing Dental Team#140 Why Sending Billing Statements Daily Will Save You a Ton of HeadachesIn this conversation, Dayna Johnson discusses the four daily accounting tasks that dental practices should prioritize, focusing particularly on the importance of sending billing statements daily. She emphasizes the benefits of keeping patients informed about their accounts, improving cash flow, and utilizing technology for efficient billing processes. Additionally, she touches on the legal implications of medical debt collections, urging practices to stay updated on state regulations.
Takeaways
➡Daily billing statements reduce stress and improve cash flow.
➡Patients should be informed about their account status regularly.
➡Using electronic billing is more efficient than paper statements.
➡Daily statements help keep patients engaged with the...2025-01-0517 minThe High Performing Dental Team#139 Understanding Dentrix Ledger Allocations and Why They MatterDayna Johnson discusses the importance of daily accounting tasks in a dental practice, focusing on accurate patient ledgers and provider allocations in Dentrix practice management software. She emphasizes the need for a clean workflow and offers insights into implementing daily allocations to maintain accurate records. The conversation also includes tips for cleaning up ledgers and trusting the process of using accounting software effectively.
Takeaways
➡Accurate patient ledgers are crucial for financial health.
➡Provider allocations help maintain accurate accounts receivable.
➡Daily routines should include checking provider credit balances.
➡Adjustments for allocations should balance out.
➡Trust the software to handle complex calculations.
➡Cleaning up...2024-12-2918 minThe High Performing Dental Team#138 Insurance Claims Must Go Out Within 24 HoursIn this episode, Dayna Johnson discusses the four daily accounting tasks essential for dental practices, focusing on the importance of timely claims submission, ensuring claim completeness, and effective batch processing. She emphasizes the need for clinical notes to be completed promptly to avoid delays in claims and offers practical tips for managing claims efficiently.
Takeaways
➡The Dentrix day sheet is crucial for daily accounting routines.
➡Dental claims should be submitted within 24 hours to ensure timely payment.
➡Clinical notes must be completed before patient checkout.
➡Clean and complete claims reduce the chances of denials.
➡Electronic claims should be sent whenever possible for effici...2024-12-2216 min
The High Performing Dental Team#137 Shift It To Solve It With Melinda HeryfordSummary
In this episode of the High Performing Dental Team podcast, Dayna Johnson and Melinda Heryford discuss the challenges dental practices face, particularly around financial management and team dynamics. They introduce the concept of 'Switch It to Solve It,' a mindset shift that encourages practices to secure payments upfront rather than relying on post-treatment billing. The conversation emphasizes the importance of clarity, accountability, and the need for dental teams to adapt to new systems to ensure financial viability and enhance patient experience. Melinda shares practical strategies for implementing these changes and overcoming resistance within teams, ultimately aiming for a...2024-12-1629 min
Shawn Zajas Show75 ::: Get Comfortable Being Uncomfortable: Lessons in Leadership and Growth from Dayna JohnsonIn this episode, Dayna Johnson, founder of Navoni, shares her transformative journey from working in a dental practice to becoming a sought-after expert in optimizing dental systems and software. Starting as a young insurance coordinator, Dayna quickly became a trusted problem-solver in her practices, driven by a passion for helping others and a love of technology.Facing personal challenges, including raising a daughter with epilepsy and navigating a painful divorce, Dayna used her resilience and resourcefulness to create a new path. Her transition to consulting began with becoming a certified Dentrix trainer, allowing her to triple her...2024-12-1055 min
The High Performing Dental Team#136 Why The Dentrix Daysheet Is So ImportantIn this conversation, Dayna Johnson emphasizes the critical importance of daily accounting routines in dental practices, focusing on the day sheet as a key tool for ensuring financial accuracy. She shares insights from her experiences in various offices, highlighting common pitfalls and the necessity of proper training and accountability within the team. The discussion also sets the stage for future topics on claims and billing accuracy, reinforcing the interconnectedness of these financial processes.
Takeaways
➡Daily accounting routines are essential for financial accuracy.
➡The day sheet helps identify mistakes in patient billing.
➡Proper training for staff is crucial to avoid errors.
➡Clinical...2024-12-0915 minThe High Performing Dental Team#135 The Four Daily Dentrix Accounting TasksIn this episode, Dayna Johnson discusses the essential daily accounting tasks that dental practices should implement to ensure accuracy and efficiency. She emphasizes the importance of balancing the day sheet, sending insurance claims promptly, managing provider allocations, and sending billing statements daily. By following these practices, dental teams can improve their financial accuracy and reduce stress in their operations.
Takeaways
➡Daily accounting tasks are crucial for accurate data.
➡Balancing the day sheet helps prevent missed procedures.
➡Claims must be sent out within 24 hours.
➡Provider allocations are important for accurate ledgers.
➡Daily billing statements streamline the billing process.
➡Using software like Dentrix can...2024-12-0217 min
A New Era of DentistryDeep dive: Dentrix reporting with Dayna JohnsonStruggling with inefficiencies in your dental practice? Discover simple yet powerful strategies that utilize resources in Dentrix to streamline your daily operations, improve patient communication, and prevent financial headaches!
In this episode, we dive into the four essential daily reports every dental office using Dentrix should master. From balancing day sheets to handling claims allocations and perfecting billing statements, we cover the most critical Dentrix reports that can make a difference in your workflow. Plus, hear expert insights on building trust with patients through transparency and communication, ensuring no account is overlooked.
Key Takeaways:
Why sending billing statements daily keeps...2024-12-0228 minThe High Performing Dental Team#134 Day Of The Visit Check In And Check OutIn this episode, Dayna Johnson discusses the dental patient journey, focusing on the day of the visit. She emphasizes the importance of team communication through morning huddles, the check-in process for building relationships with patients, and the checkout process that includes treatment planning and financial consultations. The conversation highlights strategies for effective patient management and the integration of technology in dental practices.
Takeaways
➡Team communication is crucial for a successful patient visit.
➡Morning huddles should focus on patient needs, not just schedules.
➡Building relationships with patients enhances their experience.
➡Technology should be embraced and taught to patients.
➡Collecting payments on the day of...2024-11-2519 minThe High Performing Dental Team#133 Pre Visit ChecklistIn this podcast, Dayna Johnson discusses the importance of preparation in the dental patient journey, focusing on the pre-visit checklist. She emphasizes the need for dental teams to be well-prepared for patient visits to enhance efficiency, reduce stress, and build better relationships with patients. Key elements of the pre-visit checklist include insurance verification, patient forms, new patient welcomes, and confirmations. Dayna encourages practices to automate processes where possible and to create a culture of preparation to improve overall patient experience and practice efficiency.
Takeaways
➡Preparation saves time and reduces stress.
➡Focus on best case scenarios, not worst case.
➡Build your own pr...2024-11-1817 minThe High Performing Dental Team#132 The Patient Journey Series: the Pre-VisitIn this conversation, Dayna Johnson shares her recent experiences and insights from her journey in the dental field, particularly focusing on the Dentrix software and the importance of user meetings. She emphasizes the significance of understanding the patient journey, from pre-visit preparations to post-visit follow-ups, and how automation can enhance efficiency in dental practices. Dayna encourages dental teams to transform their scramble time into preparation time to improve workflow and patient experience, ultimately leading to better profitability and reduced claim denials.
Takeaways:
➡️ The patient journey includes pre-visit, visit, and post-visit stages.
➡️ Automation is crucial for enhancing patient experience.
➡️ Preparation before the patient...2024-11-1118 minThe High Performing Dental Team#131 How Dental Patient Scheduling Triggers AutomationIn this episode, Dayna Johnson discusses the importance of online tools and automation in dental practices. She shares statistics on scheduling efficiency, highlighting the time saved with online scheduling compared to phone calls. Dayna emphasizes the benefits of automation for both patients and dental teams, including reduced no-show rates and improved patient management. The conversation concludes with a focus on enhancing the overall patient experience throughout their journey with the practice.
Takeaways:
➡️Data-driven decisions are crucial for business success.
➡️Online scheduling significantly reduces appointment booking time.
➡️Offering online scheduling can increase patient engagement.
➡️Automation can reduce no-show rates by up to 25%.
➡️Automa...2024-10-2715 minThe High Performing Dental Team#130 Mindset Shift Around Dental Online BookingDayna Johnson discusses the importance of integrating online tools in dental practices to enhance patient engagement and streamline operations. She presents compelling statistics on smartphone usage and patient preferences for online forms and scheduling, emphasizing the need for dental teams to adapt to these technological advancements. The conversation also explores the patient journey, highlighting how online booking can simplify appointment scheduling and improve overall patient experience.
Takeaways:
➡️Patients are increasingly seeking online tools for convenience.
➡️97% of the population has access to smartphones.
➡️83% of patients prefer to fill out forms before visits.
➡️76% of patients would choose providers offering online forms.
➡️Online scheduling familiari...2024-10-2020 min
The High Performing Dental Team#129 Insights From a Dental Marketing ExpertIn this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Jeff Gladnick from Great Dental Websites. They discuss the evolution of dental websites from simple brochures to comprehensive hubs for patient interaction.
Jeff shares insights on optimizing user experience, the importance of aligning branding with target audiences, and effective SEO strategies for attracting ideal patients. He emphasizes the necessity of content creation and the role of copywriting in engaging potential patients. The conversation concludes with practical tips for dental practices to enhance their online presence and patient acquisition strategies.
Takeaways:
➡️The evolution of dental websites has transformed them...2024-10-1434 minThe High Performing Dental Team#128 Maximize Unused Dental Benefits and Boost ProfitabilityIn this conversation, Dayna Johnson discusses strategies for dental practices to boost production and patient engagement as they transition into the 4th quarter of the year. She emphasizes the importance of reaching out to patients with unscheduled treatments and unused insurance benefits, particularly as the year-end approaches. Dayna provides practical tips on utilizing practice management software and patient engagement tools to effectively communicate with patients and encourage them to schedule necessary treatments before their benefits expire.
Takeaways:
👉September is often blamed for low production, but it's a myth.
👉October is a crucial month for reaching out to patients.
👉Patients need to be inf...2024-10-0715 minThe High Performing Dental Team#127 Dentrix Cleanup - Treatment PlansIn this final episode of the five part series on cleaning up the Dentrix database, Dayna Johnson discusses the importance of maintaining accurate and up-to-date treatment plans. She emphasizes the roles of both the clinical and admin teams in this process, providing strategies for empowering the admin team to manage outdated treatment plans effectively. The conversation highlights the need for clear communication and collaboration between teams to ensure patient data is current and relevant, ultimately improving case acceptance and practice efficiency.
Takeaways:
➡️Cleaning up treatment plans requires careful consideration and research.
➡️The clinical team plays a crucial role in maintaining treatmen...2024-09-2918 minThe High Performing Dental Team#126 Dentrix Cleanup - Dental Insurance PlansIn this episode, Dayna Johnson discusses the importance of cleaning up insurance records in Dentrix, a dental practice management software. She emphasizes the common challenges faced by dental teams regarding insurance management, including the frequent changes in patient insurance and the potential for duplicate entries. Dayna provides practical tips for effectively searching for insurance plans, maintaining consistency in naming conventions, and cleaning up duplicates to streamline the insurance database. She concludes by offering resources for further learning and support in mastering Dentrix.
Takeaways:
➡️Insurance management is a significant pain point for dental practices.
➡️Always perform at least three searches before adding a...2024-09-2318 min
The High Performing Dental Team#125 Passing on Credit Card Fees to the Dental Patient with Cheryl McKennaIn this conversation, Dayna Johnson and Cheryl McKenna discuss the topic of passing on credit card fees to patients in dental practices. They explore the history and recent growth of this practice, the potential financial implications for both the practice and the credit card processor, and the rules and compliance requirements for implementing fee passing programs. They emphasize the importance of considering the impact on patient satisfaction and the potential for negative reviews.
Takeaways:
👉Passing on credit card fees to patients has been a growing trend in dental practices, driven by marketing messages from merchant service providers.
👉There are two types...2024-09-1428 minThe High Performing Dental Team#124 Dentrix Database Cleanup Part 3 - Health HistoryIn this episode, Dayna Johnson discusses how to clean up duplicate medications, medical conditions, and allergies in the health history module of Dentrix. She explains that the only way to delete a medication or medical condition is if it is not attached to a patient, otherwise, it needs to be inactivated. Dayna also highlights the common causes of duplicate entries, such as syncing data from Dentrix questionnaires and not properly checking for existing entries. She emphasizes the importance of training the team to prevent these issues and suggests dedicating time to regularly clean up the lists.
Takeaways:
➡️To clean up dupl...2024-09-0915 minThe High Performing Dental Team#123 Cleanup Dentrix Definitions - part 2In this episode, Dayna Johnson continues her series on fall cleanup in dental practices. She discusses the importance of cleaning up definitions, specifically adjustment types, payment types, and billing types. She explains how to remove unnecessary adjustment types and payment types, and the impact it has on the patient ledger history. Dayna also emphasizes the need for clear and specific adjustment types to facilitate better financial analysis. She encourages listeners to clean up their lists and provides realistic expectations for the time and effort involved.
Takeaways:
➡️Cleaning up definitions in dental practice software is an important part of fall cleanup.
➡️Unnecess...2024-09-0218 minThe High Performing Dental Team#122 Dentrix Data Cleanup Part OneIn this episode, Dayna Johnson discusses the importance of cleaning up and maintaining accurate data in Dentrix. She focuses on inactivating providers and team members and explains the process and implications of doing so. Dayna provides tips and recommendations for replacing providers and team members, and highlights the importance of the primary provider field in reports and searches. She also mentions the need to have all computers out of Dentrix when inactivating team members. Overall, this episode serves as a guide for dental teams on what this process entails.
Takeaways:
➡️Maintaining accurate and up-to-date data in Dentrix is crucial for dent...2024-08-2520 minThe High Performing Dental Team#121 Three Ways To Increase Cash Flow in Your Dental PracticeHey there, friends! Today, I want to dive into a critical topic for dental practices—how to boost your cash flow. The reason I’m bringing this up is that I’ve had my fourth call this year from a dental practice where the doctor isn’t getting paid. Just last week, I got a call from a doctor’s wife. She was at home, juggling four kids, and trying to help with the practice’s accounts receivable because they were struggling so much that her husband wasn’t going to receive a paycheck. It’s a situation that no practice owner s...2024-08-1918 minThe High Performing Dental Team#120 Best Dentrix Report for Data Driven DecisionsIn this conversation, Dayna Johnson discusses the importance of reviewing practice numbers and goals at the end of the month. She emphasizes the need to track production goals, new patient goals, patient retention goals, and case acceptance goals. Dayna recommends using the Practice Advisor report in Dentrix to review practice numbers and benchmarks. She also highlights the significance of data-driven decision-making and suggests seeking additional resources and training to optimize software and improve team performance.
Chapters
00:00 Introduction and Overview
03:49 Reviewing Last Month's Performance
07:28 Using the Practice Advisor Report
11:17 Setting Benchmarks and Goals
14:08 Improving Below-Benchmark Numbers
16:00 Conclusion and Next Steps
Book...2024-08-1118 minThe High Performing Dental Team#118 Tips for setting goals and adding into DentrixIn this conversation, Dayna Johnson discusses the importance of setting goals for a dental practice and how to enter those goals into Dentrix. She emphasizes the need for a productive schedule and daily production goals for each provider. Johnson explains that goals should be based on overhead and total compensation, and that they should be entered into the computer for tracking and analysis. She also highlights the benefits of forecasting and strategic scheduling to help reach practice goals.
Takeaways:
👉 Learn why setting goals is essential for a productive and profitable dental practice.
👉 Discover how to create goals based on overhead and to...2024-07-2921 min
The High Performing Dental Team#117 Dentrix Appointment Book Setup for Analytics and Visuals"There is a hierarchy in setting up your Dentrix appointment book. It is important both for the visual aspect and also getting accurate data analytics" ~ Dayna Johnson, Dentrix trainer and workflow expert.
In this conversation, Dayna Johnson discusses the importance of mapping out your schedule in order to give your team a roadmap for success. She explains how to set up your appointment book in Dentrix to ensure accurate analytics and visual aspects. Dayna goes through the hierarchy of appointment book setup, including global default settings, practice schedule, provider setup, and operatory setup. She also discusses workstation-specific settings, such as...2024-07-2121 min
The High Performing Dental Team#115 Dentrix Appointment Book RoadmapDayna Johnson deep dives into the power of the Dentrix Perfect Day scheduling and the importance of scheduling in advance. She emphasizes the need for dental practices to design their own schedules based on their goals and preferences. Johnson introduces the concept of Perfect Day Scheduling, which provides a roadmap for the team to follow and helps them reach their production and new patient goals. She also highlights the importance of involving the team in the planning process to ensure successful execution. Overall, the episode provides valuable insights and strategies for designing an effective schedule.
Takeaways:
➡️ Annual planning is crucial for...2024-07-0717 min
The High Performing Dental Team#114 Strategic Annual Planning for the Dental PracticeIn today’s episode, Claire Dickinson and I dive into the critical topics of annual planning, the rising potential of AI in dental practices, and the undeniable benefits of outsourcing. Our conversation began with the importance of scheduling the annual planning sessions mid-year. This approach allows us to set clear goals, determine efficient schedules, and make accurate financial projections for the upcoming year. It's a proactive strategy that ensures we are prepared and can hit the ground running as the new year begins.
Takeaways:
➡️ Schedule annual planning sessions mid-year to set goals, determine schedules, and make financial projections for the upcomi...2024-07-0132 minThe High Performing Dental Team#113 Wrap up of Q2 for Dental TeamsI have a challenge for you ... listen in and find out what it is.
In this conversation, Dayna wraps up the topics covered in the past three months, focusing on keeping schedules full and enhancing patient retention. She emphasizes the importance of working on reports like the unscheduled list, continuing care report, and treatment manager. Dayna highlights the consequences of not prioritizing these reports and encourages listeners to find time for them. She suggests implementing a better time management plan, including having an admin team huddle and allocating off-the-floor time for uninterrupted work. Dayna also discusses the importance of doing...2024-06-1618 min
The High Performing Dental Team#112 Maximize Your Dental Practice's Social Media Presence with Rita ZamoraIn this conversation, Dayna Johnson and Rita Zamora discuss social media strategies for dental practices. They cover three key areas: engagement, content strategy, and systems. Rita emphasizes the importance of engaging with other accounts on social media to build relationships and increase visibility. She also highlights the need for a content strategy that focuses on the procedures and services the practice wants to be known for. Finally, Rita discusses the value of having a system in place, including a content calendar and scheduling tool, to save time and ensure consistent posting.
Takeaways:
👉Engaging with other accounts on social media is cru...2024-06-1029 minThe High Performing Dental Team#110 Fill Your Doctors Schedule with the Dentrix Treatment ManagerDayna deep dives into the Dentrix Treatment Manager Report, which is a powerful tool for filling the doctor's schedule and following up with patients who have unscheduled treatment. She explains how to generate the report, filter it by date and procedure codes, and customize the columns. Dayna also provides tips on making contacts with patients, checking for financial arrangements, and using the office journal for notes and reminders. The treatment manager report is a gold mine for enhancing case acceptance and increasing practice revenue.
Takeaways:
👉The treatment manager report is a powerful tool for filling the doctor's schedule and following up...2024-05-2718 min
The High Performing Dental Team#109 Eliminate Insurance Eligibility & Benefit Calls - interview with StratusIn this episode, Dayna interviews Ethan Ellsworth and Cairo Murphy, the co-founders of Stratus, a dental technology company. They discuss how AI can streamline dental practice workflows, particularly in insurance verification and claims processing. Ethan and Cairo share their background in dentistry and how their personal experiences led them to develop Stratus. They address common concerns and misconceptions about AI and explain how their AI bot works to fill out insurance forms. They also discuss the Dentrix integration and future plans for expanding into other areas of dental practice management.
Takeaways:
👉 AI can greatly improve workflow efficiency in dental practices, par...2024-05-1326 minThe High Performing Dental Team#108 Deep Dive into Dentrix Continuing Care ListThis conversation dives deeper into the topic of keeping your schedule full by discussing the continuing care list. Dayna explains the importance of the unscheduled list and how to remove patients from it if they haven't responded after three contacts. Dayna then introduces the concept of the continuing care list and discusses two types of lists within Dentrix software. The conversation emphasizes the need to run these lists within the practice management software to avoid issues with third-party automated systems. She also provides tips on reaching out to overdue patients and managing the continuing care system effectively.
Takeaways:
👉The unscheduled lis...2024-05-0620 min
The High Performing Dental Team#107 Three Reasons Your Perio % Might Be LowDayna Johnson discusses the importance of tracking and improving the perio percentage in dental practices. She emphasizes the need for proper diagnostics and coding to accurately diagnose and treat periodontal disease. Dayna provides tips on how to calculate the perio percentage using your Dentrix software and suggests reaching out to local periodontists or hygiene coaches for further guidance.
Takeaways:
>Tracking the perio percentage is crucial for dental practices to ensure proper diagnosis and treatment of periodontal disease.
>Proper diagnostics, including perio charting and x-rays, are essential for accurate diagnosis.
>Coding procedures correctly is important to avoid insurance fraud and protect...2024-04-2818 min
The High Performing Dental Team#106 Interview With Katrina Sanders, RDH on communication with perioHost Dayna Johnson interviews Katrina Sanders, RDH, also known as The DentalWINEgenist, about improving the perio percentage in dental practices. They discuss the challenges of diagnosing and treating periodontal disease, the importance of comprehensive charting, and the need for effective communication with patients. Katrina emphasizes the use of patient-centric language and motivational interviewing techniques to educate and engage patients in their oral health. She also encourages dental teams to embrace data analysis and continuous improvement to enhance their perio treatment outcomes.
Takeaways:
> Periodontal disease is on the rise, and dental practices need to be prepared to diagnose and treat it...2024-04-2225 minThe High Performing Dental Team#105 Deep Dive Into Dentrix Unscheduled ListDayna discusses the importance of the Dentrix Unscheduled List in dental practices for following up with unscheduled patients keeping your schedule full. and provides tips on how to effectively manage it. She emphasizes the need to keep the pin board clean and use the unscheduled list as a holding bucket for appointments that need follow-up.
Dayna also shares her rules for the unscheduled list, including a three-month limit for patients to sit on the list. She encourages regular follow-up with patients and suggests using the office journal to keep track of contact notes.
Overall, Dayna highlights the unscheduled list as...2024-04-1417 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanTraining, Profitability, and Patient Conversations with Dayna JohnsonDon't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows The business of dentistry Links from Episode: No...2024-04-1056 min
The High Performing Dental Team#104 Four Dentrix Reports For Keeping Your Dental Hygiene Schedule FullToday, Dayna discusses strategies for keeping the hygiene schedule full during the slower summer months. She emphasizes the importance of reaching out to patients who are overdue and unscheduled, using both automated systems and personal communication. Dayna recommends three reports that can be used to identify and follow up with these patients: the unscheduled list, the continuing care list, and the treatment manager. She also suggests creating a VIP list for patients who are scheduled far in advance but would like to be contacted if an earlier appointment becomes available. Overall, Dayna provides practical tips for maintaining a full schedule...2024-04-0718 min
Joyfully BlackHow to Cultivate Peaceful Sleep and Navigate Stress: Practical Advice For Busy Schedules w/ Dr. Dayna JohnsonWe're about to get real cozy in this episode of Joyfully Black. Ever wonder why some of us toss and turn at night more than others? Dr. Dayna Johnson is dropping truths on why sleep isn't just a luxury—it's a necessity, especially in black and brown communities. We're talking night owls, early birds, and everyone in between getting shafted on shuteye and how it's messing with our health big time. Plus, we'll share tips on beating those sleep-stealing villains like insomnia and sleep apnea, with tricks to turn your bedroom into a dreamland. So plug in, unwind, and let...2024-03-271h 19
The High Performing Dental Team#102 Top Three Strategies for Successful Dental BillingDayna interviews Ashley Bond, the Vice President of Dental Billing Operations for Wisdom. They discuss strategies for successful billing practices and working with virtual assistants. The key themes covered in the conversation include communication, transparency, and clear expectations. Ashley emphasizes the importance of effective communication and treating virtual assistants as an extension of the dental team. She also highlights the need for transparency in billing processes and providing regular updates to the dental practice. Lastly, Ashley emphasizes the significance of clear expectations and defined roles and responsibilities within the practice. Overall, the conversation provides valuable insights for dental teams looking...2024-03-2428 min
The High Performing Dental Team#100 Pulling Back The Curtain with Dayna and KevinIn this special 100th episode, Dayna and Kevin take a break from discussing dental systems and workflow to share personal stories and adventures. They reminisce about meeting at a dental conference in Dallas and their early experiences together. The conversation covers their quirky travel habits, including their preference for walking and exploring local food. Dayna shares her love for supporting local businesses and her passion for jewelry with a story. They discuss Dayna's initial hesitation to write for Kevin's dental publications and the impact her writing has had on the industry. The episode concludes with their recent experiences playing pickleball...2024-03-1027 min
The High Performing Dental Team#98 Preparing the dental patient for payment in DentrixIn this solo episode, Dayna discusses the process of preparing treatment estimates for patients. She emphasizes the importance of being proactive and accurate in estimating out-of-pocket expenses. Dayna introduces the concept of an AI bot that can handle insurance verification, making the process more efficient. She provides step-by-step instructions on how to generate treatment estimates and customize report styles. The episode concludes with a discussion on presenting treatment estimates to patients and scheduling their appointments.
Takeaways
Being proactive and accurate in preparing treatment estimates is crucial for patient satisfaction.
An AI bot can streamline the insurance verification process and improve...2024-02-2518 min
The High Performing Dental Team#97 Accounts Receivable is a Team Sport in Every Dental PracticeIn this solo episode, Dayna discusses how accounts receivable and collections is a team sport in every dental practice. She highlights the negative impact of overdue balances and emphasizes the need to collect on the day of service. Dayna introduces a proactive approach to accounts receivable, involving the entire dental team. She suggests preparing the patient by providing treatment estimates and educating them about their out-of-pocket expenses. Dayna also emphasizes the importance of preparing the team by ensuring everyone is aware of patients who owe money. Lastly, she discusses the significance of asking for money on the day of service.
...2024-02-1916 min
Get Smart with Money Podcast56. From Burnout to Dubai with Kendria JohnsonCome and join Kendria and I as we discuss her life as a young adult having a baby to her career now teaching teachers who are close to or experiencing burnout!
Life and Career
Ms. Johnson resonates from Dallas, Texas where she began teaching in private schools in 2001. Immediately after the 911 tragedy, her career seemed to call her. She transitioned into education after years of denying that being a teacher was a good fit.
“I wanted what I did to matter. Working in the private school sector didn’t require a degree but by then I felt the hunger.”
Johnson receiv...2024-02-1240 min
The High Performing Dental Team#95 Protect your doctor from in a lawsuit with Dr. Mitchell GardinerSummary
In this conversation, dental practice management expert Dayna Johnson discusses the importance of documentation in dental malpractice cases with Dr. Mitchell Gardiner and attorney Ryan Donahue. They emphasize the significance of dental records in supporting the standard of care and defending against malpractice claims. They also discuss the impact of electronic communication on documentation and the role of dental hygienists in thorough note-taking. The conversation highlights the importance of comprehensive and accurate medical histories and the need for regular updates. The speakers also stress the significance of informed consent discussions and the documentation of these discussions in protecting dentists...2024-02-0427 min
The High Performing Dental Team#94 Reducing No-Shows & Cancellations with Carrie WebberSummary:
In this episode, Dayna Johnson and her guest, Carrie Weber, discuss the topic of reducing no shows and cancellations in dental practices. They emphasize the importance of systems and skill sets in addressing this issue and building value and commitment with patients. They also highlight the need for proactive communication and the use of technology in patient communication. The role of customer service and patient experience in reducing no shows and cancellations is explored. The importance of repetition in communication and living intentionally in the practice is discussed. The episode concludes with information on how to contact Carrie Weber...2024-01-2918 min
The Compliance Divas Podcast#142 Compliance and Your Practice Management Software: A Conversation with Novonee's Dayna JohnsonJoin the Compliance Divas for a conversation with Dayna Johnson, Dentrix trainer extraordinaire and founder of Novonee. Dayna shares her expertise with practice management software utilization related to HIPAA and OSHA compliance and data integration.Dayna Johnson's website: https://novonee.com/ https://www.thecompliancedivas.com2024-01-1026 min
The Best Practices Show with Kirk Behrendt666: AR is a Team Sport - Dayna Johnson666: AR is a Team Sport - Dayna JohnsonCollecting money isn’t always an easy conversation, but it’s critical to the business. And it’s not just an admin task. The whole team should be learning how to get involved and support the profitability of the business. Listen to expert Dayna Johnson share her systematic approach. Learn more in Episode 666 of The Best Practices Show!Episode Resources:Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listenJoin ACT’s To The Top Study Club https://www.actdental.com/tttSee ACT’s Live Events Sc...2023-12-1138 minThe High Performing Dental Team#87 Interview with Teresa Duncan - insurance billing mistakesIn this conversation, Dayna Johnson and Teresa Duncan discuss various topics related to the dental insurance industry. They start by talking about the recent Vyne dental event and the key takeaways from it. They then delve into the rise of outsourcing in the dental industry and the challenges of staffing. They emphasize the need for dental professionals to have more business knowledge, particularly in dental insurance. Teresa Duncan shares information about her dental insurance course and the topics covered in it. They also discuss common mistakes in sending claims, such as using the owner doctor's credentials and sending secondary insurance...2023-12-0434 min
Poverty Research & PolicyDayna Johnson on How Racism and Poverty Contribute to Sleep DisparitiesMany people suffer from not getting enough sleep from time to time. But for many people of color and those who are living in low-income neighborhoods and housing, additional factors may contribute to chronic poor sleep quality. Those factors can have long-term impacts on their health and well-being, including higher rates of heart disease, diabetes, high blood pressure, stroke, obesity, and depression. In this episode, Dr. Dayna Johnson shares her research into how experiences of racism, variable work schedules, and neighborhood conditions contribute to sleep and health inequities for African Americans. Dr. Johnson is a sleep epidemiologist a...2023-11-2735 minThe High Performing Dental Team#84 Consistency is Key with Dentrix Notes and DocumentationConsistency is key if you and your team are going to create better non-verbal communication systems. If you are having breakdowns in communication and you are constantly looking for information in your Dentrix software, this episode is for you.
Download Dayna's tip sheet she talked about during the podcast here: https://membership.novonee.com/notes_and_documentation
More free resources here: https://novonee.com/media/2023-11-1324 min
a BROADcast for Manufacturers37: The Importance of Diversity in Engineering- with Dayna JohnsonMeet Dayna JohnsonDayna Johnson is the Emerging Technology Programs and Operations Leader at GE Gas Power. She joined GE in 2012 as a commercial manager for high-voltage electrical substations and has held a variety of roles since then, including participating in the Accelerated Leadership Program. Prior to GE, she worked as a civil engineer, designing water and wastewater projects.She holds a BS in Civil Engineering and a Master of Engineering Management from Valparaiso University, and she is a licensed professional engineer. She is also the immediate past president of the Society of Women Engineers.2023-10-1827 min
The High Performing Dental Team#78 Get your time back with automationSchedule a discovery call with Dayna to talk more about this topic: https://novonee.appointiv.com/1.9/l/phone/c/one-on-one/a/discovery-call/p/dayna-johnson
Just like all of you, I am a lifelong learner and continue to grow my knowledge through online courses, podcasts and blogs. Keeping my brain active and staying current is important to me. However, I understand how hard it is to find time to take continuing education. I am sure you struggle to find time to advance your knowledge of your software, learn new technology and optimize your systems. This is why today’s article is so...2023-09-2717 min
Get Smart with Money PodcastEp. 35 Be Intentional with Dr. Sheniqua JohnsonIn this episode, we talk about how important it is to be intentional with everything that you do. Eating, walking, talking to a person in a store, etc. Come join us as we discuss this topic as well as how important it is to take care of yourself and her mission to help others. She is also known as Sheniqua inspires, an international TedX Speaker, Best Selling Author, Media & Wellness Expert and Certified Business Coach. She is the CEO of a Better U where she specializes in helping busy moms take bette care of themselves so that they can live...2023-09-1847 minThe High Performing Dental Team#76 Use your dental benefits or lose themGet Dayna's Treatment Manager Tip Sheet: https://membership.novonee.com/treatment-manager-download
About this time of year, I talk to you about boosting up your contacts with patients who have unscheduled treatment and remaining dental benefits. Most dental plans will renew in January, so starting to reach out to patients in the month of September will give you the next three months to persuade them to use them or lose them. It’s a win-win when patients can take advantage of their dental benefits and receive recommended dental care.
If you have been reading my blog articles and listening to my po...2023-09-1113 minThe High Performing Dental Team#75 Two must have systems to avoid overdue dental patient balancesSign up for Dayna's Do's & Don'ts for Today's Dentrix Teams newsletter: https://membership.novonee.com/techteamology
Collections in the dental practice is a team sport and everyone must become comfortable with some aspects of the collection process. Probably the most important aspect that every team member can participate in is collecting on the day of service. Just this one simple task will prevent your patient accounts receivable from getting into the overdue column.
If I worked in your practice, there would be two protocols we would never break. These protocols would ensure that your patients were prepared for their out-of-pocket...2023-08-2816 minThe High Performing Dental Team#74 Stop Ignoring Your Accounts ReceivableGet Dayna's Do's & Don'ts for Today's Dentrix Teams newsletter: https://membership.novonee.com/techteamology
Accounts receivable is on the rise. In fact, I had three calls with doctors this week specifically about how the accounts receivable was out of control in their offices and they did not have a systematic process to manage it. This means the dental practice is allowing patients to make payments more often, insurance companies are taking longer to pay and the patients are walking out the door without paying their co-pay for the day of service. According to one of the practices I talked to...2023-08-2114 minThe High Performing Dental Team#71 Interview with Claire Dickinson on Annual Planning#71 Interview with Claire Dickinson on Annual Planning by Dayna Johnson2023-07-2431 minThe High Performing Dental Team#69 Interview with Debi Carr on security, updates and passwordsDayna and Debi sit down for an important conversation about keeping all your software up to date and current. This is not just your Dentrix software, but all 3rd party software that integrates with your practice. Your IT company might not be installing all necessary updates so it is up to you to double check.
I know passwords are a pain in the (you know what) and Debi dives into why we need to embrace them.
For more information on this topic or to reach out to Debi to schedule your assessment, go to https://www.dkcarr.com/2023-07-0320 minThe High Performing Dental Team#64 Preparing your Dentrix appointment book for summer monthsYou have heard me say this time and time again — “Continuing Care is the lifeblood of your practice.” Just because you are booked out three to six months for recare visits does not mean you have the freedom to back off your patient follow-up. Now is the time when you want to make sure you have a solid continuing care system in place to prepare your Dentrix appointment book for team vacation time and potential patient forgetfulness.
The patients that booked their recare visit back in January and February might not have had their family summer vacation planned yet, and now mo...2023-04-1716 min
The High Performing Dental Team#62 How to change your verbal skills and improve collectionsCollections is a team sport and one of the most important cross-training activities you can do in your dental practice is teach everyone on the team to collect the patient co-pay today. Like I said in my last article, almost every patient will have a co-pay if you are treating patients comprehensively because insurance plans in today’s world are not built to pay for optimum care.
Learn more at: https://novonee.com/
Subscribe to Dayna's monthly newsletter here: https://membership.novonee.com/techteamology2023-03-1318 minThe High Performing Dental Team#60 Interview with Kevin Henry - Motivating the teamDayna sits downs with Kevin Henry at their home in Colorado for a candid conversation about team personalities and what makes people tick. What motivates people and why do we push each others buttons so much? These questions and much more will be discussed in our chat today.
For more information on Kevin's team workshops or speaking engagements, visithttps://www.kevinspeaksdental.com/
Learn more about Dayna's resources for Dentrix users here: https://membership.novonee.com/membership2023-02-2217 min
The Project Sleep PodcastYour Environment & Sleep Disparities with Dr. Dayna Johnson - Sleep Insights Series Ep. 3When talking about creating a healthy sleep environment, we often assume that things like light, temperature, safety, and our sleep schedules are all within our personal control. In this episode, Dr. Dayna Johnson talks about important and under-discussed factors influencing people’s ability to get a good night’s sleep and how policies can shape our individual behaviors, sleep, and overall health.
Dr. Dayna Johnson, PhD, is an Assistant Professor of Epidemiology at Rollins School of Public Health at Emory University in Atlanta, Georgia. Dr. Johnson’s research has uncovered much about the social contributors to racial and gender disparities in sleep...2023-02-1720 minThe High Performing Dental Team#49 Interview with Alan Twigg from Bent Ericksen & AssocDayna and Alan sit down and discuss the current job market in the dental industry. Alan Twigg from Bent Ericksen & Assoc give some unique perspectives on culture, team dynamics and why total compensation is important to talk about.
Alan offered up a worksheet for calculating total compensation and you can get a free copy of it by clicking on the link here: https://membership.novonee.com/bent_ericksen2022-12-0524 min
The High Performing Dental TeamWhat to expect in my podcastHey, welcome, everyone. I'm Dayna Johnson, your Dentrix expert. And my goal is to help dentists and dental teams understand their Dentrix software better. So, you can create systems to improve the profitability of your practice, optimize your appointment book and have a more stress-free day I started Novonee to be able to give all Dentrix users a platform to attend live one on one events with me and tap into best practices resources for optimizing your Dentrix software. So, if you want to become a member of our exclusive membership, go to Novonee.com, click on the join today...2022-09-2207 min
The High Performing Dental Team#40 - Change your mindset about sharing practice numbers with your dental teamThere is a wide range of opinions and philosophies around the topic of sharing practice numbers with the team. One week I will be working with an office where the doctor openly shares practice profitability, metrics, and forecasting goals with his team. The next week in a different location, the practice numbers and vision are all behind closed doors. Working with different dental practices all over the country, I have learned to navigate the waters and help the doctor shift his mindset being open, honest and transparent about the practice numbers . . . to a degree.
Schedule a call with Dayna and...2022-09-0518 minThe High Performing Dental Team#39 - Adding Goals into DentrixAfter your annual planning session, you now have the practice production goals that you can plug into your Dentrix software. You might get these goals handed to you as an annual goal or a monthly goal, so you might need to do some math as you start to enter them into your software. You also might need to calculate what portion of the production goal is hygiene and what part is doctor. If you need help with this, I would love to schedule a coaching session to walk you through it.
Go to https://letsmeet.io/daynajohnsondbanovonee/discovery-call-with-dayna and book...2022-08-2219 minThe High Performing Dental Team#35 - Interview with Claire Dickinson on annual planningClaire Dickinson and Dayna Johnson sit down to talk about why now is the best time to sit down with your dental team and talk about annual planning for next year. In this episode we discuss how to involve the entire team with annual planning and why it is so important for the health of your practice.2022-07-0516 minThe High Performing Dental Team#34 - Interview with Melissa Marquez and Jarvis AnalyticsMelissa and Dayna had the opportunity to sit down and talk about their experiences working in dental practices and how they share a love of analytics in the dental practice. Listen to their unique perspective on practice numbers and how monitoring your patient retention will help grow your practice.
Melissa Marquez, Chief Operating Officer at Jarvis Analytics
I am a high energy and performance driven operational leader with over nineteen years of experience in the dental industry. My professional roots lie in both the private practice and Dental Support Organization environment. With experience as a chair side dental assistant, treatment...2022-06-2018 minThe High Performing Dental Team#33 - Interview with Rachel Wall, RDHPatient retention and case acceptance affects your day to day operations and profitability of your practice and a loyal patient base adds value to your business and joy to your work. Your hygiene team plays a critical role in retaining patients with their communication, education and their ability to partner with the dentist as a diagnostic and therapeutic partner. Dayna and Rachel discuss the importance of reappointing patients, how hygiene can build patient confidence and track this incredibly important metric of patient retention.
Rachel Wall, RDH is CEO and Founder of Inspired Hygiene, a coaching firm focused on elevating hygiene...2022-05-1619 min
The High Performing Dental Team#29 - Five steps to sending an account to collectionsWe hope that our patients never stiff us with an unpaid balance, however it can happen, and it is important that your practice has a system for identifying your collection accounts. In your Dentrix software there are four steps that I recommend you complete for every account that you send to collection. Yes, I do recommend that you use a reputable collection agency when you have unpaid account balances.
Schedule a call with Dayna to learn how to optimize your Dentrix software: https://letsmeet.io/daynajohnsondbanovonee/discovery-call-with-dayna2022-03-2913 min
The High Performing Dental Team#27 - The monthly patient billing statement task in Dentrix is ancient historyWhen I started work in my second dental practice in the state of Washington, I was trained by the outgoing financial coordinator and was taught all of her bad habits. I knew I had to make some changes to the accounts receivable management system since my doctor had not received a paycheck in more than three months. My Dentrix software not only helped me get a handle on my A/R, but I also created a stress-free system for billing statements. I think you will relate.
Find more FREE content at: https://novonee.com/media/
email: dayna@novonee.com2022-02-0816 min
The Dental Experience Podcast with Ryan VetEpisode 404: The importance of knowing your numbers with Dayna JohnsonThis is the fourth episode of season 4 of the dental experience podcast hosted by Ryan Vet.In this episode, Ryan is joined by Dayna Johnson, the CEO and founder of Novonee and a certified Dentrix trainer.This episode consists of conversation centered around being transparent and honest with your patients and team members.Dayna shared her thoughts on revenue cycle management and how you can keep track of your accounts. She insisted on why it’s important to collect your money on the day of service. Additionally, she highlighted the difference between the nu...2021-12-2425 min
Sleep Apnea Stories33 - Dr Dayna Johnson - Sleep Apnea and RacismEmma is joined by Dr Dayna Johnson. Dr. Dayna Johnson, PhD, MPH, MSW, MS is a sleep epidemiologist and Assistant Professor in the Department of Epidemiology at the Rollins School of Public Health, Emory University in Atlanta GA. Dr Johnson explains:
* some reasons why communities of color have higher rates of sleep apnea but lower screening for the condition.
* unconscious and conscious biases playing into doctor visits and who gets referred to a sleep center.
* the need to promote awareness of symptoms of sleep apnea, especially in black communities.
* access to sleep doctors and transportation.
* how air pollution disproportionately affects bla...2021-08-2549 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna JohnsonReturning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “When she went to sell her practice she ran her reports for probably the first ti...2021-07-1444 min
The High Performing Dental Team#18 - Dentrix Imaging Center - Interview with Sadie StewartThe new Dentrix Imaging Center launched recently and Sadie Stewart and I are here to tell you all about it. We are super excited to talk about this new software because it is super easy to use, integrates with the Dentrix patient chart and works with any imaging hardware. It's amazing!
If you want to learn more about Dentrix Imaging Software, click here: https://campaign.dentrix.com/imaging?utm_source=other&utm_campaign=Imaging_Center&utm_medium=content&utm_content=Imaging_Center_KOL_Dayna_Johnson_article_link&tname=2021Q1_content_article_Imaging_Center_KOL_Dayna_Johnson_article_link
Your guest...2021-05-1819 min
The Snooze ButtonHow Your Race Impacts Your Sleep with Dr. Dayna JohnsonDr, Dayna Johnson's review of how sleep is impacted by race is almost a year old; but it has never had more relevance than it does right now. Toward the end of the chat, you'll hear the one piece of data from the review that actually made Neil angry. Plus, we're joined by Dr. Michael Grandner in this first of his weekly visits to update us on the latest in sleep science. Some Key Takeaways: “So when you encounter experience discrimination or experience, an act of racism, you have a physiologic response, a st...2020-06-151h 06The High Performing Dental Team#9 - Payment Options in DentrixToday I want to talk about three things you can put in place in your Dentrix software to help you manage different types of payment options. My goal is to help not only give you some ideas, but also help point you in the right direction with the setup process.
Now with Dentrix Pay you can attach a credit card to your payment agreements to make it easier for patients to stay on time with their payment plan. Having a credit card on file will give you peace of mind and auto post the payment to the ledger.
Schedule a...2020-06-0119 min
Nobody Told Me That! with Teresa DuncanEp. 38: "What’s the Fuss With Health History Forms?" with Dayna JohnsonAfter some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself? Dayna then dives deep into health history forms and how we...2019-10-0358 min
The High Performing Dental Team#4 - The Versatility of the Questionnaire ModuleIn the Dentrix G3 update there was a new module launched called the Questionnaire Module. If you are ready to start using true electronic patient forms, then the Questionnaire module is your best option. It is amazing for your patient health history update.
I love Dentrix Questionnaires and how they work with Patient Engage. Imaging sending your patients a check in link and have the patient prompted to update their expired health history. It's a WIN/WIN for the practice and the patient. Schedule a call with Dayna today to talk about how it works: https://letsmeet.io/daynajohnsondbanovonee/discovery-call-with-dayna2019-01-2909 min
Nobody Told Me That! with Teresa DuncanEp. 24 Software situations with Dayna Johnson of NovoneeThis episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really possible? This episode is perfect for those who have yet to feel the pain of software snafus - learn how to avoid this! For those of us who have been through it (myself included) it's a good reminder of how to never do it again! Facebook: Novonee's Facebook page Novonee's website Get on the email list at teresaduncan.substack...2018-09-2351 min