Shows
Joe DeLisi FinancialBuffet RetiresSend us a textIn this episode, Joe DeLisi discusses Warren Buffett's retirement and reflects on his investment philosophy. He emphasizes the importance of investor temperament and the scientific approach to building resilient portfolios. Joe shares insights from Buffett's quotes, highlighting the significance of understanding market fluctuations and the need for a disciplined investment strategy. The conversation serves as a tribute to Buffett's legacy and the lessons learned from his decades of success in the investment world.For a quick assessment of your current financial life go to:Livingbalancesheet.com/lbsvision/lite/joedelisi 2025-05-1210 minJoe DeLisi FinancialIts ok to Open Your StatementSend us a textIn this episode, Joe DeLisi addresses common fears surrounding investment portfolios, particularly in light of current market conditions. He emphasizes the importance of diversification and reassures listeners that their financial plans are designed to weather market fluctuations. Joe provides a detailed analysis of current market performance, highlighting the benefits of a well-diversified portfolio and encouraging clients to engage with their financial statements.For a quick assessment of your current financial life go to:Livingbalancesheet.com/lbsvision/lite/joedelisi At the end of the assessment you can request...2025-04-2913 minJoe DeLisi FinancialWhere the Markets are HeadedSend us a textJoin Joe DeLisi, a seasoned financial advisor, as he breaks down market trends with clarity and confidence. In each episode, Joe dives into current economic events, drawing on historical data—like the volatile 2020 markets—to provide context and perspective. From tariffs to tax cuts, he explains what’s driving market swings and why long-term strategies matter more than short-term noise. With a focus on helping clients fund their financial dreams, Joe offers practical insights for navigating uncertainty, whether you're building wealth, nearing retirement, or already there. Tune in for candid, data-driven advice to stay g...2025-04-1117 min
Grow Weed at Home with Kyle KushmanThe LONGEST Prison Sentence in US History - Richard DelisiIn this powerful episode, we sit down with Richard DeLisi, America’s longest-serving cannabis prisoner, to discuss his incredible journey from a 98-year sentence to freedom. Nicknamed “Uncle Rick,” DeLisi opens up about his emotional experiences in prison, how he stayed hopeful for decades, and the impact cannabis had on his life. He reflects on the injustice of his incarceration and shares the mission that drives him today—helping other nonviolent cannabis prisoners find their way to freedom through organizations like the Last Prisoner Project.
Use code COUGH20 at Homegrown to claim 20% off ALL Strawber...2024-10-2925 min
They Don't Teach This in Law SchoolHow to Build HIGH VALUE RELATIONSHIPS with Delisi FridaySend us a textDelisi Friday, the Chief Transformation Officer at Cesar Ornelas Injury Law, dives deep into the power of building and harnessing relationships in the legal world. Delisi draws from her personal and professional journey to deliver actionable insights, including:exploring the unique challenges lawyers face in mastering networking and referral marketingoffering a fresh perspective on how to strategically approach relationship developmentunpacking the pivotal role of a Chief Transformation Officer in driving firm-wide successlaying out what it means to be an A-Player and what you should look for when searching for top talent...2024-09-1040 min
book to you[PDF/Kindle] Book Criminal Justice: Balancing Crime Control and Due Process By Matthew Delisi (Author) Full Episodehttps://fourkingyonko.trustedmedianow.top/757589359 . Click This Link To Access Criminal Justice: Balancing Crime Control and Due Process by Matthew Delisi (Author) Book Supports all formats, Such as: EPUB, PDF , AZW3, MOBI, IBA, & RTF Book Title: Criminal Justice: Balancing Crime Control and Due Process Book Author: Matthew Delisi (Author) Book Rating: 9+ ratings Powered by Firstory Hosting2024-08-2000 min
haji toriqqRead [Pdf]> Criminal Justice: Balancing Crime Control and Due Process By Matthew Delisi (Author) Full Episodehttps://fourkingyonko.trustedmedianow.top/0757589359 . Click This Link To Access Criminal Justice: Balancing Crime Control and Due Process by Matthew Delisi (Author) Book Supports all formats, Such as: EPUB, PDF , AZW3, MOBI, IBA, & RTF Book Title: Criminal Justice: Balancing Crime Control and Due Process Book Author: Matthew Delisi (Author) Book Rating: 9+ ratings Powered by Firstory Hosting2024-08-0800 min
James Loud PodcastIncarceration to Liberation: Richard Delisi's Story with Steve DeAngelo - James Loud Podcast EP #41In this groundbreaking episode of the James Loud Podcast, James welcomes two iconic figures from the plant advocacy world: Steve DeAngelo, a revered pioneer in the movement for plant reform, and Richard Delisi, who endured 32 years in prison for a non-violent drug charge. Steve DeAngelo, co-founder of the Last Prisoner Project, played a pivotal role in Richard's release, marking a significant moment in the ongoing battle for justice within the plant community. Together, they delve into their exciting experiences in major cities like New York and DC in the 1960s and 70s, sharing stories from a time when the...2024-02-1452 min
Humanity ShinesDebbie DeLisi✨Actor✨Casting Director Debbie DeLisi shares fond memories of her earlier years growing up in a village in Wisconsin. When she graduated from college, she followed her truth as an artist and set off on her life long journey as a working artist. Debbie gives us glimpses into her life on some of the films and television shows she has acted in and casted. She shares her passion for humans and storytelling with her insight, humor, depth and wisdom.Connect with Debbie:www.debbiedelisi.comwww.delisicreative.orgIG: DeLisiCreativeTwitter: DeLisi...2023-12-0556 min
Humanity ShinesAdam DeLisi ✨Musician✨ Casting DirectorAdam DeLisi shares memories of his childhood growing up in St. Paul , Mn. When Adam was in his 20's, he attended a party which was life changing for him. He met Debbie, who he immediately knew would be the love of his life. This love story took him to New York where he picked up a guitar and never put it down. Adam shares what inspires him as a songwriter and musician.Connect with Adam:https://www.instagram.com/adamdelisi/https://www.facebook.com/adamdelisimusic/https://open.spotify.com/artist/2TJpvZDEuxzBPJ0...2023-10-1736 min
Cannabis Tech TalksEpisode 138: Richard DeLisi: 32 Years in Prison for CannabisIn this episode, recorded on-site at Benzinga Cannabis Conference, Cannabis & Tech Today Editor-in-Chief Charles Warner sits down with America’s longest-serving nonviolent cannabis prisoner, Richard DeLisi. After being incarcerated for 32 years, DeLisi was freed in 2020, having served one-third of his 90-year prison sentence. In this interview, DeLisi and his family recount their long struggle toward freedom and how they’re advocating for the release of America’s remaining cannabis prisoners.Cannabis Tech Talks are brought to you thanks to the support of Polyscience. Discover how Polyscience is changing the world of temperature control by visiting https://Polyscience.com.2023-08-1733 min
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Action's AntidotesMaximizing Productivity and Achieving Work-Life Balance with Brie DeLisi ZollerOur lives have been impacted by many innovative technologies, but we often struggle to find the time to incorporate them into our routines. Although it may seem counterintuitive, working around the clock does not necessarily lead to increased productivity. In fact, it can lead to stress and burnout, which can have a negative impact on the health of a business and yourself.
In this episode, Brie Z Operations Founder Brie DeLisi Zoller shares her insights on time management in both the workplace and personal life. She highlights the significance of recognizing tasks that are beneficial to our work and discarding...2023-03-0746 min
Forsaken BodyNutrition Basics: Macros and MicrosIn this episode, Lainey and Nicci continue their discussion on stewardship basics but shift the topic to nutrition. From proteins and carbs to vitamins and minerals, they cover everything you need to know about what and how to eat. God created your body to need certain nutrients so listen to this episode to find out if you’re getting everything you need!
For more, visit Lainey's website to read some of her blogs on how to eat healthy without dieting.
If you enjoy Forsaken Body's content, please consider donating here. Your support wi...2023-01-1729 minForsaken BodyAll Things Exercise: Tips and TricksLainey and Nicci end their series on exercise in this episode filled with tips and tricks. With Nicci being a lifelong exerciser and Lainey’s nearly 20 years of experience as a personal trainer, they covered a lot of helpful information. This episode will benefit those new to exercise and will give fresh ideas if you’ve worked out for years.
For free workout routines, visit Lainey’s website.
If you enjoy Forsaken Body's content, please consider donating here. Your support will help grow the podcast to continue promoting a biblical view of the bod...2023-01-1034 minForsaken BodyDiet Dilemmas: Fads and FailsIn honor of all those New Year's Resolutions, Lainey and Nicci have fun in this episode discussing crazy diets you’ve probably never heard of before. After that, they get into more popular ones you might have even tried before closing things out with a consideration of how Christians should approach dieting.
0:0-21:36: From consuming cotton balls, ice, baby food, and more, you won't believe how insane some of these diets are!
21:27-44:10: What about intermittent fasting, keto, and veganism? Are those diets ok? This segment got interesting, as Lainey and Nicci didn't always agree.
...2023-01-0346 minForsaken BodyAmazing Adaptations: How Your Body Improves with ExerciseIn this episode, Lainey and Nicci discuss the incredible ways God designed our bodies to improve with cardiovascular and strength training. Knowing about these amazing adaptations, especially as a Christian, gives a deeper motivation to exercise. Nicci's medical expertise offers insight into the ways physical activity helps guard against and counteract chronic diseases like diabetes and high blood pressure, along with exercise effects on inflammation, osteoporosis, body composition, depression, and more.
0:00 - 6:08: Discussion of 1 Timothy 4:8 and Paul's claim to Timothy that physical training has value but godliness has value in all things. How should C...2022-12-2033 minForsaken BodyExercise Basics: Cardio, Strength, and FlexibilityIn this episode, Lainey and Nicci explain the basics of cardiovascular work, strength training, and flexibility. They discuss the details of what each one involves and why all three are equally important. Because most people do not meet the American Heart Association's exercise recommendations, you'll want to listen to this episode to find out how much cardio and strength training you should get every week. Exercise basics is the second episode in Forsaken Body's first series on working out. If you missed the first episode, Exercise: Do we really have to, don't forget to check that one out too!2022-12-0642 minForsaken BodyBonus Episode: Holiday Feasting Without the GuiltOn this bonus episode, Lainey and Nicci discuss several tips for eating at the holidays. They talk about how its possible to enjoy good food without going overboard, while also honoring the Lord as you sit down to those Thanksgiving and Christmas meals. This episode is inspired by a Thanksgiving blog post Lainey did a few years ago that you can find here.
If you enjoy Forsaken Body's content, please consider donating here. Your support will help grow the podcast to continue promoting a biblical view of the body that Lainey and Nicci connect t...2022-11-1834 minForsaken BodyExercise: Do we really have to?Listen as Lainey and Nicci start a series on all things exercise. In this episode, they get into their fitness background and tackle several common exercise myths. Lainey has been a personal trainer for nearly 20 years, and her fitness advice is based on the recognition that God made our bodies to improve with exercise. Nicci grew up loving to exercise with her dad and brothers and is also a well rounded Crossfit athlete. You won't want to miss this first episode in their series on exercise.
If you enjoy Forsaken Body's content, please consider...2022-11-1524 minForsaken BodyThe Why and What Behind Our PodcastListen as Lainey Greer and Nicci DeLisi launch the Forsaken Body Podcast. In this first episode, Lainey and Nicci give some details on why they started Forsaken Body and what types of topics the podcast will cover. You'll also learn more about their backgrounds, Christian faith, and how their careers will complement all kinds of topics to come on the Forsaken Body Podcast.
To follow read the Forsaken Body Blog or find out more about Lainey's ministry, be sure to visit her website.
If you enjoy Forsaken Body's content, please consider donating...2022-11-0121 min
SIMPLE brand With Matt LylesRick DeLisi - Digital Customer ServiceIn this week’s episode of the SIMPLE brand podcast, I talk with Rick DeLisi, author of Digital Customer Service: Transforming Customer Experience for an On-Screen World!Rick’s an author, a speaker, and a customer-experience expert who helps companies achieve greater customer loyalty. And he’s one of the co-authors of The Effortless Experience.Today, Rick’s back at it with his latest book - Digital Customer Service.The importance of crafting your customer experience centers around how you make your cus...2022-10-191h 04
Forsaken BodyForsaken Body Podcast: TrailerJoin hosts, Lainey Greer and Nicci DeLisi, as they preview the upcoming launch of the Forsaken Body Podcast.
If you enjoy Forsaken Body's content, please consider donating here. Your support will help grow the podcast to continue promoting a biblical view of the body that Lainey and Nicci connect to topics relevant to every listener.2022-10-1802 min
Masters of SupportLive Human Conversations in the Digital Age: How Do Call Centers Navigate This Mismatch | Rick Delisi, GliaWe live in a digital-first world. The pandemic made that even more of a reality. In this podcast, Rick DeLisi of Glia, shares how contact centers can navigate generational communication preferences and the desire for live human conversations to provide excellent customer service in the digital age.
Resources:
Digital Customer Service Book - Transforming CX for an On-Screen World
Why You Need to Measure Customer Experience in Your Contact Center (playvox.com)
Five Coaching Tips For Contact Center Agents that Work (playvox.com)2022-08-2220 min
The Sports Objective Podcast2022 ECU Baseball Class: Nick DeLisiNick DeLisi, 2022 ECU BASEBALL SIGNEE--- Support this podcast: https://anchor.fm/thesportsobj/support2022-06-2219 min
Rheaply’s Multi-usiverse Podcast20. Andy Delisi on furniture remanufacturing and reuse, Director of Business Development at Envirotech Office SystemsWelcome to The Multi-usiverse. Alongside your guide, Garr Punnett, explore worlds of opportunity within the use of physical resources across companies and organizations. Consider this a field guide in scaling reuse, refurbishment, remanufacturing, and recirculation. We’ll learn from guests who have ventured down this path and carved their way. Our aim is to discuss the successes, opportunities, and challenges of scaling a connected, circular economy. On this episode we’re joined by Andy Delisi, Director of Business Development at Envirotech Office Systems.
Read our interview with Andy about how organizations can become their own OEM of furn...2022-06-1527 min
THE CX GOALKEEPER - Business Transformation, Customer Experience, and LeadershipDigital Customer Service with Rick DeLisiThe CX Goalkeeper had the great opportunity to interview Rick DeLisiLinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"Highlights:00:00 Game Start00:56 Rick's Introduction02:13 The Effortless Experience & experience engineering06:40 Rick's Values08:10 The weakness of book "the effortless experience"11:40 Automation, Collaboration & Communication16:05 The importance of talking to a customer service agent20:40 The combination of technology and psychology21:42: The evolution of customer service23:40 what we are going...2022-06-1334 min
DG Early-Morning ShowFather of the Human Genome Project (Dr. Charles DeLisi) talks about Climate Change!!I got the opportunity to talk to the Father of the Human Genome Project (Dr. Charles DeLisi) about climate change. ----------------------------------- Thanks to the partners: Newsly: https://newsly.mepromo code: EARLYMORNING. Anchor https://anchor.fm Libysn https://libsyn.compromo code: DG Hardsnake Energy https://www.instagram.com/hardsnakenrgy spikeview https://www.spikeview.comhttps://www.instagram.com/spikeview ---------------------------------------------------------------------------------- Listen on: Podcast website: https://anchor.fm/diamondgoat Spotify: https://open.spotify.com/show/0EuhA6WyuerHtVAqcFrFeO Google Podcast: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80NzE4MzM5MC9wb2RjYXN0L3Jzcw== RadioPublic: https://radiopublic.com/dg-earlymorning-show-WoML4r...2022-06-0757 min
Legally ContentedProducing an award-winning lawyer-to-lawyer podcast - Delisi FridayIn this episode, Wayne Pollock, the founder of the Law Firm Editorial Service, interviews Delisi Friday, the now-former Director of Marketing & Business Development at Cowen | Rodriguez | Peacock. Delisi was the brains and muscle behind the firm's award-winning podcast, Trial Lawyer Nation.In this conversation, Delisi and Wayne discuss:- How the Trial Lawyer Nation podcast came to be;- Best practices for producing a business-to-business, lawyer-to-lawyer podcast;- Best practices for marketing and promoting such a podcast;- How the podcast has benefited Cowen | Rodriguez | Peacock and the podcast's...2022-05-1555 min
Customer Service Gold Dust PodcastEP 58: Rick DeLisiWelcome to Episode 58 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Rick DeLisi.Rick is an Author and Lead Research Analyst at Glia.We hear him describe what constitutes an "Effortless Experience"; the generational differences and how the next generation of consumers will interact with Customer Service; and deep-diving into various models that could point the way towards a more seamless technological transition within CX.------You can find Rick online at:LinkedInWebsite------...2022-05-0444 min
Conversations on the CreekDigital Customer Service: Transforming Producer Experience on Their Screens with Rick DeLisi of GliaPartner Podcast # 17 | Digital Customer Service (DCS) technology is enabling insurers to reinvent how insurance companies interact with and support their agents and policyholders in today's digital everything world. Recorded at Duck Creek's Formation '22 conference, in this episode of the Conversations of the Creek partner podcast series, Rob Savitsky and Zach May sit down with Rick DeLisi of Glia to discuss major takeaways from DeLisi's latest book he co-authored entitled, Digital Customer Service: Transforming Customer Experience for an On-Screen World and how insurers can apply these takeaways to improving how they manage their relationships with agents, brokers, and other intermediaries...2022-04-1212 min
Trial Lawyer Nation103 – Delisi Friday – A Bittersweet Victory: Post-Trial DiscussionIn this episode of the Trial Lawyer Nation podcast, Michael sits down with his Director of Marketing and Business Development Delisi Friday for a raw, honest conversation about his (very) recent jury trial win where the number was not what he wanted. “When you try hard cases, you don’t always get what you want.” – […]The post 103 – Delisi Friday – A Bittersweet Victory: Post-Trial Discussion appeared first on Trial Lawyer Nation.2022-04-0146 min
The Support Automation ShowDigital Transformation in Customer Experience with Rick DeLisi, Author and Lead Research Analyst at GliaIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Rick DeLisi, Author and Lead Research Analyst at Glia. They discuss the benefits of digital transformation in customer service and how businesses can offer effective digital solutions.Learn more about Rick and Glia:Rick's LinkedInGlia on LinkedInGlia on FacebookGlia on TwitterGlia on YouTubeGlia's Official WebsiteOther resources:Digital Customer Service BookIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted...2022-03-2440 min
The RotationRichard DeLisi Is Out And In The Rotation: Episode 68Richard Delisi served 32 years of a 98 year sentence for cannabis. A true victim of the war on Drugs.2022-03-021h 16
Let's Talk About CXRick Delisi author of 'Digital Customer Service' and 'Effortless Experience'For our latest episode, we are featuring Rick Delisi. Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.
Rick recently wrote “Digital Customer Service” with Dan Michaeli.
Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders bala...2022-03-0228 min
Lobby LandDeirdre DelisiWe are thrilled to welcome Deirdre Delisi to kick off Season Two of Lobby Land. Deirdre relives her first foray into politics on the first Lamar Alexander presidential campaign, her time working for Governor Rick Perry -- running one of his campaigns for Governor and working on his first presidential campaign -- and her tenure as Chairman of the Texas Department of Transportation (TXDOT). We also cover her experience in the private sector, life after the Capitol Grill and her love for Duke's Coach K.We enjoy hearing from our listeners, so please email us wi...2022-02-2048 min
The Customer Experience Podcast180. Transforming to DCS: Digital Customer Service w/ Rick DeLisiWhat matters in digital customer service isn’t the person’s main preference for digital, live, or hybrid. What matters is understanding the process that will create the best experience for the customer at that exact moment.In this episode, I interview Rick DeLisi, Author and Lead Research Analyst at Glia, about some of the principles in his latest book, Digital Customer Service: Transforming Customer Experience for an On-Screen World, including the three primary components of the digital customer service (DCS) model.Rick and I talked about:What it means that “customer experience” is a monster nounHow...2022-01-2549 minTrial Lawyer Nation98 – Delisi Friday – Scaling Your Law Firm, Your WayIn this episode of the Trial Lawyer Nation podcast, Michael Cowen sits down once again with his Chief Marketing Officer, Delisi Friday, to discuss law firm growth and how they’ve scaled their firm over the years in the way that best suited their goals. The pair begins the episode with a look at the motivation […]The post 98 – Delisi Friday – Scaling Your Law Firm, Your Way appeared first on Trial Lawyer Nation.2022-01-1552 min
Powerful Parenting for Today's KidsEp 632 Keeping our kids safe online with Bill DeLisiThis topic is one parents constantly ask me about so today, I decided to interview an expert on the subject! Join Bill DeLisi, CEO, CTO and Founding Member of the Board of Directors of GOFBA, a secure search engine and communications platform about how we can keep our children safe online.
► Subscribe to my YouTube channel here: https://www.youtube.com/channel/UCoFMYuRYxQS6LR10bqneIOA?sub_confirmation=1
Get your copy of my book here - https://amzn.to/2LFw3l0
Join my FREE Facebook group where we talk about all things parenting - ht...2022-01-0729 min
Explore the Latest Full Audiobooks in Business & Economics, Sales & RetailDigital Customer Service: Transforming Customer Experience for An On-Screen World by Dan Michaeli, Rick DelisiPlease visit https://thebookvoice.com/podcasts/1/audiobook/552856 to listen full audiobooks. Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World Author: Dan Michaeli, Rick Delisi Narrator: Rick Delisi Format: Unabridged Audiobook Length: 5 hours 35 minutes Release date: December 21, 2021 Genres: Sales & Retail Publisher's Summary: As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent...2021-12-2130 min
Explore the Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentDigital Customer Service: Transforming Customer Experience for An On-Screen World by Rick Delisi, Dan MichaeliPlease visit https://thebookvoice.com/podcasts/1/audiobook/552856 to listen full audiobooks. Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World Author: Rick Delisi, Dan Michaeli Narrator: Rick Delisi Format: Unabridged Audiobook Length: 5 hours 35 minutes Release date: December 21, 2021 Genres: Business & Career Development Publisher's Summary: As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an...2021-12-2130 min
Explore the Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentDigital Customer Service: Transforming Customer Experience for An On-Screen World by Rick Delisi, Dan MichaeliPlease visithttps://thebookvoice.com/podcasts/1/audiobook/552856to listen full audiobooks.
Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World
Author: Rick Delisi, Dan Michaeli
Narrator: Rick Delisi
Format: Unabridged Audiobook
Length: 5 hours 35 minutes
Release date: December 21, 2021
Genres: Business & Career Development
Publisher's Summary:
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent...2021-12-215h 35
AO on AirEpisode 8: Rick DeLisi on the Effortless ExperienceJoin us while interviewing the author of "Digital Customer Service" and "The Effortless Experience". Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experience. Rick has been researching customer service and experience for the last two decades. He has co-authored "The Effortless Experience" and has had many published pieces in HBR and won four AP...2021-12-1625 min
Reading For SuccessBonus Episode: Interview with Rick DeLisiIn this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience. 2021-12-1018 minTrial Lawyer Nation94 – Delisi Friday – Building Your Leadership Dream TeamIn this episode of the Trial Lawyer Nation podcast, Michael sits down with his Director of Marketing and Business Development, Delisi Friday, to discuss how they built their leadership team. The episode begins with a look at how the leadership team started. Michael shares how it started like many of his business decisions, based on […]The post 94 – Delisi Friday – Building Your Leadership Dream Team appeared first on Trial Lawyer Nation.2021-11-1544 minTrial Lawyer Nation92 – Delisi Friday – Back In Action: Post-Trial DiscussionIn this episode of the Trial Lawyer Nation podcast, Michael sits down with his Director of Marketing and Business Development, Delisi Friday, for a retrospective look at his recent in-person trial, including prep, mindset and more, only 3 days after the case settled. The episode begins in a unique way with Michael turning the tables […]The post 92 – Delisi Friday – Back In Action: Post-Trial Discussion appeared first on Trial Lawyer Nation.2021-10-1556 min
All Things Considered CX with Bob AzmanRick Delisi - Author - Effortless Experience and Digital Customer ServiceRick Delisi (co-author "Digital Customer Service" and Lead Research Analyst, Glia) has been researching customer service and customer experience for the past two decades. He is also the co-author of the bestselling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.2021-09-1335 min
Amazing Business RadioDigital Customer Service featuring Rick DeLisi and Dan MichaeliShep Hyken interviews Rick DeLisi and Dan Michaeli, authors of Digital Customer Service: Transforming Customer Experience for An On-Screen World. They discuss why customer-centric companies need digital transformation. Top Takeaways: · Digital Customer Service is about interactions that take place on-screen or have a component of on-screen enhancements (on-screen automation, on-collaboration, on-screen communication).· Virtually every service experience starts as self-service. When a customer goes into a company's website or mobile app, they are at the beginning of their digital self-service journey.· In a Digital Customer Service interaction, the customers are already logged in and have al...2021-09-0727 minReading For SuccessBonus Episode: Interview with Rick DelisiIn this bonus episode, Kristen interviews one of the authors of The Effortless Experience, Rick Delisi!2021-05-1222 min
Fikirperver DergiBir Nefes Arası: Köyün Delisi | Fikirperest Dergi 18.Sayı | Nermin Tuncer ERÇALIŞKANVakti hengâmında, uzaklarda bir köy varmış. Bu
köyün Damir adında bir delisi varmış. Çok susar, az
konuşur, az hareket eder çok düşünürmüş. Bu deli
aklıyla her gün insanların kapısını çalar, herkeslere
seslenirmiş:
“Bir rüya, bir yaşam arasıdır nefes! Ya aldığın nefesin hakkını ver ya da eşiğine yüzünü sür.”2021-04-2413 min
Lawyerist Podcast#322: Stop Making These Legal Marketing Mistakes, with Delisi FridayLegal marketing expert, Delisi Friday, shares her specific do’s and don’ts when it comes to marketing across the legal industry. If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to SweetProcess, TextExpander, Postali, and ESQ.Marketing for sponsoring this episode.2021-04-0146 min
Legal Talk Network - Law News and Legal TopicsLawyerist Podcast : #322: Stop Making These Legal Marketing Mistakes, with Delisi FridayLegal marketing expert, Delisi Friday, shares her specific do’s and don’ts when it comes to marketing across the legal industry. If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to SweetProcess, TextExpander, Postali, and ESQ.Marketing for sponsoring this episode.2021-04-0146 min
The Stogie Geeks Cigar ShowCurrent State of Cuban Cigars - Bill DeLisi - SG #357Bill DeLisi will provide insight on the current state of Cuban Cigars, he will also discuss the past 15 years of the Cuban Cigar Industry, Business projections and what we can expect over the next 3-5 years will be discussed. Show Notes: https://stogiegeeks.com/sg357 Follow us on Twitter: @stogiegeeks Facebook: https://www.facebook.com/stogiegeeks Instagram: https://instagram.com/stogiegeeks2021-03-191h 23
Rockin' IT - Where technology leaders talk.Jim Ryan, President and CEO of FlexeraTo put a cap on a great first season, we bring the CEO of Flexera, Jim Ryan to explore the relationships between software vendors and consumers, together with the evolution of the software industry in general, the role of Software Asset Management in tough times, and a career view on CEOs coming from sales backgrounds.
We finish the interview with a first for this podcast: a rapid fire personal profile on Jim.2021-02-1434 minRockin' IT - Where technology leaders talk.Sarah Freeman - Critical Infrastructure security and resilience.With the recent cyber attack on a Florida water treatment plant, the conversation about critical infrastructure resilience heated up. Sara Freeman, an expert in these topics just released a book that helps organizations be better prepared to defend and react, and has been in the speaking circuit of many events, including RSA ’21.
We loved her position on how the language that we use about cyber attacks matters, and her arguments about how society and IT professionals might be numb to cyber security, aided by how vendors flex marketing language.
Sarah works at a pioneer in cr...2021-02-1234 minRockin' IT - Where technology leaders talk.Scott Mayer - NavistarWe've never had a guest that plays their own intro song. Scott is a different guy. He spent 30 years at Navistar, a Fortune 500 manufacturer of trucks and Diesel engines, in management roles of Security and Asset Management for IT.
He shares with us his song, Fortan Blues, to open the episode, and we dig deeper into how security and SAM are in need of working together. He also shares his point of view on Microsoft, Oracle and other vendors when it comes to software licensing audits. "Some work as partners, and some are just plain aggressive" he...2021-02-1026 minRockin' IT - Where technology leaders talk.Jason Patterson - IBM, Nike, SoftwareOne. Flexera.You could say that Jason is a SAM pioneer. From his days at IBM and to his most recent stint at Nike managing a global team of Software Asset Managers, he has started, funded and managed global projects.
In this episode, we explore his career, his view of IT Service Management and SAM, and an opinion on centralizing or federating these teams as well as some ideas on the "periphery of ITAM".
Now, as a recent addition to Flexera's Business Value Advisory team, Jason looks to share his experience with practitioners around the world.2021-02-0727 min