Shows
DeliverologyDeliverology Episode 13 with Dan Willis Cold Banana: Why AI is not replacing excellent client services within agenciesDeliverology is a monthly podcast hosted by Joanne Reid, Managing Partner - Service Delivery at Cactus.Each month Jo will interview industry leaders and discuss their experiences and top tips for managing service delivery within an agency.Subscribe to be notified when the next episode is available.2025-05-1648 min
DeliverologyDeliverology Episode #12 with Charbel Zeaiter, Designing the FutureDesigning the Future: AI, Creativity and CollaborationWelcome to another episode of Deliverology! Today, we sat down with Charbel Zeaiter, a serial entrepreneur and designer from Sydney, Australia. Charbel’s career spans design, technology, education, and now, world-building through books, media, and games. In this episode, we explore his journey, the evolution of creative industries, and the role of AI in design and agency life.Charbel shares insights into how the agency world has changed over the years, especially with technology advancements. He discusses the shift from long project timelines to compressed deadlines, the role of...2025-03-0454 min
DeliverologyDeliverology Episode #11 with Alfie Wenegieme and Dan Archer: The Growth TriangleThe Growth Triangle: Delivery/Ops, Finance and Marketing/SalesWelcome to another episode of Deliverology! In today’s episode, we are diving into the agency triangle, focusing on the interconnected dynamics between delivery and operations, finance, and marketing. Joanne Reid is joined by Dan Archer, who leads agency growth marketing consulting at Cactus, and Alfie Wenegieme, a chartered accountant and managing partner at Cactus. Together, they explore how these three core functions drive success in agencies and discuss practical insights to align them for optimal growth.They touch on how project managers play a p...2025-02-121h 15
Leiderschap, Veranderkunde en Organisatieontwikkeling -- met Christian van den BergTony Blair (leiderschap snacks, historische leiders)Tony Blair werd in 2001 met een grote meerderheid herverkozen tot premier van het Verenigd Koninkrijk.Maar in plaats van tevreden te zijn over de, door de kiezer ervaren, successen zocht hij naar een methode om meer van zijn ambities waar te maken.Hij introduceerde met de hulp van Michael Barber een methode om beleidsmakers en uitvoerders te helpen om meer te bereiken. De Deliverology.Simpel maar doeltreffend. 2025-01-1612 min
The Aural Apothecary7.3 John Seddon - Saving the NHS through system changeFreedom from Command and Control was the very first book choice on the Aural Apothecary and its themes of failure demand, systems thinking and value have featured heavily on the show ever since. It is a real pleasure therefore this week to welcome its author, John Seddon. John Seddon is an occupational psychologist and author, specialising in the service industry. He is the managing director of Vanguard the inventor of 'The Vanguard Method', the means by which his organisation helps service leaders transform their organisations from conventional command-and-control designs to systems designs, achieving remarkable results. Seddon’s prominence gre...2024-11-151h 04
DeliverologyDeliverology Episode #10 with Rodrigo Steed: Mastering the Hustle: Leadership, Budgets, and Agile PracticesWelcome to another episode of Deliverology! Today, we’re excited to feature Rodrigo Steed, a seasoned expert with over 20 years of experience in project management across corporate and creative fields.Rodrigo’s career journey began in finance at IBM, but he soon found his passion in project management, where creativity meets structure. From managing large-scale art exhibitions in Brazil to transitioning into digital project management in London, Rodrigo’s expertise spans diverse industries. In this episode, he shares how he’s adapted to the fast-evolving digital marketing world, mastered agile methodologies, and navigated multi-agency collaboration.Listen n...2024-11-0645 min
ePODstemologyEmpowering mission driven bureaucrats to provide better public servicesIn the UK, up to 80% of a social worker’s time can be spent filling out forms rather than helping the desperate people in their care. This is an example of what Dan Honig calls ‘management for compliance’. Honig is associate professor of public policy at University College London, among many other affiliations including Georgetown, Harvard, Johns Hopkins, and Lahore University of Management Sciences. In his new book, Mission Driven Bureaucrats, he argues that a ‘management for empowerment’ results in more motivated public servants, higher integrity commitment to the values inherent in public service, and ultimately better service delivery. Honig pres...2024-10-171h 01
DeliverologyDeliverology Episode #9 with Natalie Volichenko: Project Management Insights: Balancing Flexibility and ExcellenceWelcome to another episode of Deliverology! Today, we’re thrilled to feature Natalie, a vital part of the team at manifesto, where she embodies the values of diversity, equity, and inclusion.Natalie’s journey into project management is both unexpected and inspiring. After a decade in banking, she discovered her passion for leading change and embraced the dynamic environment of the agency world. Her experiences at manifesto have shaped her approach to project management and team leadership.In this episode, Natalie shares her transition from project manager to line manager, emphasizing the importance of clear expe...2024-10-0158 min
DeliverologyDeliverology Episode #8 with Emily Brown: Turning Client Service into Lasting PartnershipsTurning Client Service into Lasting Partnerships: Winning Strategies for Agency TeamsWelcome to another episode of Deliverology! Today, we’re excited to feature Emily Brown, the Client Service Director at Receptional.Emily’s journey through the world of client service is truly inspiring. With over a decade of experience in account management and digital marketing, she’s perfected the art of building and nurturing client relationships. From her early days in branding agencies in London to leading client service teams in Australia, and now driving innovation at Receptional, Emily’s story is a testament to her dedi...2024-09-1233 min
DeliverologyDeliverology Episode #7 with Joanne Reid: Mastering Service Delivery: How Project Management Can Boost Your Agency's SuccessWelcome to the sixth episode of Deliverology! Today's episode is a takeover! We're interviewing Joanne Reid, a managing partner at Cactus and a legend in the service delivery game.Joanne fell into digital marketing and project management by accident. After studying journalism and marketing, she landed a marketing assistant role at a small digital agency. Recognizing her talent for project management, she transitioned into a project manager role, eventually leading the project management team.Joanne has experience working at various agencies, including Sagittarius, Linemaker, Graphite Design, and now Cactus.Listen now and discover:2024-07-3147 min
My Imaginary UniversitySeason 2, Ep 1: Delivering Deliverology at Cuckoo U
Season 2 of My Imaginary University kicks off with a thoroughly novel creation from Professor Mark Peace, the newly appointed Academic Director of the King's Experience at King's College London. Mark presents Cuckoo University, an incredibly lean organisation with no buildings and very few staff, which is dedicated to enabling students to make the most of the Lifelong Loan Entitlement, assuming full implementation. (For those with questions about where we are with the LLE under a new government they are advised to have a look at this recent article on Wonkhe.)
The university operates in different places at different...2024-07-1633 min
DeliverologyDeliverology Episode #6 with Jessica Amos: Switching Gears: The Adventure from Agency to In-HouseWelcome to the sixth episode of Deliverology! Today’s episode dives into the fascinating journey of Jess, a project manager who stumbled into the role and thrived.Jessica Amos' path to project management was anything but ordinary. She started with a temp job and quickly discovered a passion for the collaborative nature and fast-paced world of project delivery.We'll hear about the challenges she faced as a junior PM in a new agency, including the lack of clear direction and the struggle to find her own voice.Listen now and discover:How Jes...2024-06-2848 min
DeliverologyDeliverology Episode #5 with Aldo Chavez: Mastering Change: Harnessing AI and Streamlining WorkWelcome to the fifth episode of Deliverology! In today’s episode we will unlock the secrets of successful agency tool migrations. Discover how to harness the power of #AI, streamline processes, and empower your team to become #ServiceDelivery heroes!Is the thought of migrating to a new #ProjectManagement tool sending shivers down your spine? Our guest, Aldo Chavez, a change management and digital transformation expert, shares real-world experiences and insights to guide you through the entire process. Learn how to avoid common pitfalls, ensure smooth data integration, and leverage AI to automate tedious tasks, freeing your...2024-05-311h 06
DeliverologyDeliverology Episode #4, Remeny Armitage: Leveraging Client Insights for Growth, Retention and Building TrustWelcome to the fourth episode of Deliverology! Today’s episode unlocks the secret weapon to achieving client satisfaction: client feedback.Our guest, Remeny Armitage, Founder of Brilliant and Human, a professional service that understands what their clients truly think of them by proactively listening to people and getting invaluable insights to help them be more strategic.She reveals how regular client feedback sessions can be a goldmine for project managers. You'll discover how to use it to identify and solve common client grievances, build trust, and ultimately, nurture strong, long-lasting relationships.Listen no...2024-04-3052 min
DeliverologyDeliverology Episode #3, Sarah Dack: Navigating Transition: Moving into freelance #ProjectManagementWelcome to the third episode of Deliverology! Today, we will explore the exciting, yet challenging, world of #freelance project management within #DigitalAgencies.In this episode, Jo chats with Sarah Dack, Founder & Lead Consultant of SB Digital Search, a recruitment agency that purely specialises in finding the ultimate talent within the Project Management advertising and marketing sector.She will be sharing valuable insights for those considering transitioning from a permanent role to being a freelance project manager, including:Factors to consider before making the leap to freelance work.Understanding the differences and...2024-03-2845 min
DeliverologyDeliverology episode #2 with Isabel Cude - Pioneering: Insights from the First Project ManagerWelcome to the second episode of Deliverology! Today, we'll be discussing the challenges and learning experiences of being a project manager within an agency, especially for those who are new to the role.In this episode, we feature Isabel Cude, Project Manager at Thought Quarter, a strategy, design and software development agency that amplifies businesses through rapid innovation and technology. She shares her background and how she got into project management, including:- The challenges and rewards of being a project manager in an agency setting- How she tailored her role as a...2024-03-0537 min
DeliverologyDeliverology Episode #1 with Roxanna Roberts - Project Management through the eyes of a former AMWelcome to our first ever episode of Deliverology, we're talking today about the experiences of project managers.In this episode, we feature Roxanna Roberts, a Project Manager at Finally Agency, an award-winning, full-service agency growing engineering and manufacturing companies through digital marketing. She discusses crucial aspects of effective project management, including:- Working collaboratively with account managers- Establishing strong project foundations - Managing client expectations and opinions- Practical side of project management- The importance of staying up-to-date with industry trendsGet a comprehensive guide for both as...2024-01-3138 min
Equity EdTalk: Stories from Education LeadersEpisode 10: Using Data in School DistrictsIn Equity EdTalk, Dr Linda Nathan (a former bilingual middle school teacher, long-time high school principal, lecturer at Harvard and Cambridge College and now a leadership coach), sits down with experienced educators who have championed equity-centered work in their organizations.
In Episode 10, we will hear from Steve Zrike who is a School Superintendent in Massachusetts.
Resources shared in this podcast:
Michael Barber, Paul Kihn, & Andy Moffit. (2011, February 1). Deliverology: From idea to implementation | McKinsey. https://www.mckinsey.com/industries/public-sector/our-insights/deliverology-from-idea-to-implementation
Edited and prepared by Taarini Goyal2024-01-1516 min
Obviously The FutureGovTech: Solving Last Mile DeliveryHow can we instill outcomes and urgency in government? What is the opportunity for startups to deliver public goods?We discuss government, delivery, and technology with our long-time friends and colleagues, Saad Rizvi and Al-Hassan Hleileh. Saad is currently a partner at SuperLayer, a consumer crypto incubator, and previously co-founded Delivery Associates and co-authored An Avalanche Is Coming (along with Katelyn). Al-Hassan was most recently the Head of Digital at Delivery Associates and previously founded and worked at several Silicon Valley startups. U.S. government spending was 37% of GDP in 2022. Public trust in government is...2023-10-1040 min
The Line PodcastExperimental The Line podcast episode #0.54: Hey, where did the audio file go?Well, happy Friday, we guess. We sat down to record our first podcast in two weeks, spent 45 minutes on it, and then …. crash. The file was corrupted. Rather than waste all our brilliance and leave you all hanging, we decided to do a speed-version of the podcast. All the same topics! Most of the same wisdom! Half the time!Is that dedication or what?!So, behold: our experimental podcast episode #0.54, Take 2. Topics: the CBC makes a painful retraction, wondering who’ll be the next Jane Creba, the latest depressing Canadian deliverology fail, why our standard of l...2023-07-1424 min
The Line PodcastExperimental The Line podcast episode #0.37: A nice podcast to end a quiet wee — wait, WHAT?!Whoo boy. Sorry this is late, guys. We recorded this on Friday and Gurney planned to put it together and publish it at once. Then things went bonkers in his hometown and he got sucked into a news vortex. This was recorded before the John Tory affair was reported, so it doesn’t touch on it at all — and that’s just as well, probably. So instead, the health-care deal, more balloons get popped, the CPC vs. the CBC, general media woes, and yet more federal deliverology in action, this time with lives hanging in the balance.Sorry...2023-02-1140 min
The Line PodcastExperimental The Line podcast episode #0.29: Having a great week there, eh, Liberals?Well, the good news is, we got most of the technical stuff about the gun debacle out of the way last week. This week, we focus on the politics. Spoiler: it’s not going well for the Liberals.You know what else isn’t going well for them? The dental-care rollout. Gee, who could have seen that coming. Deliverology, right?Also: very serious allegations against a reasonably prominent Canadian columnist, author and her publisher. We summarize what’s known. Also, Jen almost throws up on air. So that was fun.Enjo...2022-12-1045 min
A Load of BS: The Behavioural Science PodcastSir Michael Barber on the science of DeliveryIntroducing Michael BarberWelcome back to A Load of BS after a short Summer break away. I hope you've all had time away from work and feel rested and energised for the challenges ahead.Talking of big challenges, my guest to kick off the Autumn season of BS has made a career of facing and disentangling them, at the heart of British government, over many years. He is Sir Michael Barber, the man who Tony Blair appointed to create and then run his Delivery Unit.He has written extensively on the subject of...2022-09-0144 min
Practical Wisdom for Leaders with Scott J. Allen, Ph.D.Dr. Khaleel Seecharan - There Are Many Layers of Complexity HereSend us a textDr. Khaleel Seecharan is co-founder and managing partner at DEI Ready, an organizational consulting firm offering an evidence-based and data-driven approach to diversity, equity, and inclusion. His twenty-year career in higher education has involved leading and advising effective executive operations and integrated strategic planning and delivery. Among his notable achievements: helping launch a new medical school, helping launch a joint Harvard-Brigham public health research center, and overseeing the planning and development of an institutional strategic plan. Khaleel earned a doctorate in higher education management with distinction from the University of Pennsylvania. H...2022-05-2753 min
Future Learning Design PodcastAccomplishment and Educational Change - A Conversation with Sir Michael BarberSir Michael Barber is a world leading expert on government delivery, education systems, systemic innovation and education reform.
Sir Michael led the Prime Minister’s Delivery Unit for the Blair administration in the UK from 2001-2005. Since then, he has worked on delivery and system-wide reforms in more than 50 countries. He personally leads high-stakes engagements with political leaders, such as quarterly cabinet retreats in Canada with PM Justin Trudeau, to help them adopt the delivery approach.
Michael held the first Chair of the Office for Students in the UK from 2017 to 2021, and prior to that as...2021-12-0341 min
Inside Briefing with the Institute for GovernmentNo.10’s Command and Control Problem – plus Biden and BritainWhat’s the reality of No.10’s control over government? Is our supposedly superpowered centre really strong enough to command all the organs of state? Do we have too many generalists and too few specialists, and do we even need Special Advisors? Nick Timothy, Theresa May’s former Chief of Staff, joins us to look at the dismal science of “deliverology”. Plus, what will Joe Biden’s arrival mean for Britain? And what was it like dealing with Donald Trump from within No.10?
“I mainly spend my time thinking ‘Thank God I’m not advising a Prime Minister right now’…” – Nic...2021-01-2249 minInside Briefing with the Institute for GovernmentBacklogs and Burnout: Will the NHS buckle?COVID is on the verge of overwhelming the NHS but Britain is at least vaccinating faster than almost any other country. Almost a year since the first lockdown, is the Government’s pandemic response gaining any traction yet? And how did the Government come to OK the “abysmal” food parcels distributed to families in need? Plus, will local, national and mayoral elections actually go ahead this year? And the science of “deliverology”. Kate Proctor, political editor at PoliticsHome.com, is this week’s special guest.
“The new year is showing all the signs of being every bit as chaotic as 2020...2021-01-1536 min
Being Human#31 The Complexity Challenge - with Chris Mowles> Sign Up For Our Newsletter: http://www.firsthuman.com/being-human-newsletter/
A talk with leading complexity researcher Professor Chris Mowles. We explore:
- 'Complex responsive processes' and how they can help us comprehend organisations
- Why understanding deep-seated fears and anxieties are so important when working with groups
- The absurdity of the Blair's government's Head of Deliverology
- How the practice of free-flowing conversation between nurses dramatically cut patient falls in the NHS
- What annoys him about "learning take-aways"
- How Systems Thinking can be so unhelpful
...2018-10-261h 32
The Boys in Short PantsEpisode 58 - Stand and DeliverologyFormer Harper PMO Policy Director Rachel Curran joins the Boys for a discussion of deliverology and the last year of a government's mandate. Also, bills of attainder!
The two IRPP articles mentioned:
http://policyoptions.irpp.org/magazines/april-2016/is-deliverology-right-for-canada/
http://policyoptions.irpp.org/magazines/september-2018/what-governments-do-in-the-last-year-of-their-mandate/2018-10-1746 min
Canadian Government Executive RadioDeliverology with Craig Szelestowski & Health Tips for the Long WeekendIn this episode of CGE Radio, Craig Szelestowski from Lean Agility delivers the goods on deliverology. Canadian Government Executive provides updates on their June 7th event. And Shawn Nisbet provides helpful health tips on how to enjoy the long weekend.2018-04-1919 minCanadian Government Executive RadioSpecial Episode! | Cost Estimation, Deliverology, and Valuable CEUsIn this special episode of CGE Radio, your host John Jones interviews the President of the International Cost Estimation and Analysis Association (ICEAA) Canada Chapter about their upcoming event in Ottawa on May 1-2, 2017. Learn why the event is of such great importance and how it can help you gather valuable CEUs in costing. For more information on the event, visit www.iceaa.ca/2017 2017-04-1914 min
Canadian Government Executive Radio021 | Delivering a great event, Attracting professionals to public sector & motivating elephantsIn this episode, J. Richard Jones share information about the Canadian Government Executive Summit and why you should attend, especially if you want to know more about putting deliverology into practise. He speaks witth Dave Telka from Accenture about a most recent report that has identified the need to make careers within public sector more attractive, especially when appealing to the young digitally enabled work force. And he discusses the latest book review from the leaders bookshelf, entitled “Switch,” by the Heath brothers.2016-09-3015 min
The Vanguard Podcast030 | Why you need to know about "Deliverology"It's the new management methodology being used by the Liberal government, and if you work for the government, or are doing business with the government, you need to brush up on deliverology! Here's your chance to learn the in's and out's of deliverology. Also in this week's program, we congratulate 8 scholars of the Wounded Warriors of Canada Scholarship Program. Check out our tips and advice for Canadian defence businesses seekig to expand overseas markets or do business in the U.S.2016-09-1407 minCanadian Government Executive Radio020 | CGE Deliverology Summit, and Harvey Schachter Book ReviewCGE Leadership Summit: Delivering on Deliverology http://rightcrowdevents.com/cge-summit-2016/ For more information, email laskeyh@netgov.ca2016-09-1209 min
Mikroökonomen a.k.a. MikrooekonomenMikro010 Neoliberalismus macht dummWeiter geht es mit dem Brexit und, nicht ganz unpassend, dann weiter mit dem Neoliberalismus.
Brexit
Wachstumsprojektionen für GB (Egghats Blog)
Großbritannien als Steueroase (Süddeutsche)
Was hat Russland vom Brexit? (The Moscow Times, englisch)
Rücktritt von Johnson, Farage und Evans (Stern)
Unternehmen, für die der Brexit ein Problem ist (finanzen.net)
Chancen und Risiken für Irland (Deutsche Welle)
Städte die vom Brexit profitieren (finanzen.net)
DLF-Interview mit Markus Ferber zu Lux Leaks (dradio audio, sehr hörenswert)
Neoliberalismus und Klassengesellschaft
Der Rückfall in die Klassengesellschaft (FUW)
Der Elephant (Bloomberg...2016-07-071h 34
Transformative PrincipalBuilding Up Teacher Leaders with Dr. Fidel Montero Transformative Principal 017
Sponsor: Sanebox
Web Site
Transformative Principal on Stitcher
Refer A Principal
Best Tools for Busy Administrators Survey
I had the great pleasure of speaking with Dr. Fidel Montero, the principal of Alta High School (Twitter) in Sandy, Utah. Fidel is inspiring from the first moment that you speak with him. He is incredibly smart, very caring, and wants students to be the most successful people they can be. Here is his TEDxCSDTeachers talk: Care. This is part two of my interview with him. I hope you enjoy...2014-03-3026 min