Shows
My Curious Colleague ~ CPG CX113. Curious About... My "5 Musings" on Consumer Relations Past and Look Ahead w/Denise Venneri, Host & Creator | My Curious ColleagueI'm thrilled to share the latest episode (#113) of the @My Curious Colleague podcast…. Join me for my (5) “Musings” where I look back and reflect forward on consumer engagement..! • The Importance of a Seat at the Table: Why consumer focus is now non-negotiable for brands.• The Rise of New Channels: Exploring the impact of ratings and reviews as the new frontier in consumer engagement.• Trends Tracking: Being aware of the macro and micro trends that could affect your operations in the contact center.• Evolving Reporting Structures: How the reporting landscape has shifted towards a more consumer-centr...2025-01-2108 minMy Curious Colleague ~ CPG CXBONUS Episode - Data & Analytics Workshop - A SOCAP Takeover w/Abe Atshan, President of NE Chapter of SOCAP In this BONUS episode of the My Curious Colleague - #cpgcx Podcast, Denise and @Ibrahiem Atshan (Abe) discuss a Sneak Peek of the upcoming SOCAP/Society of Consumer Affairs Professionals’ Data and Analytics Workshop. Abe provides a line of sight into the workshop sharing insights into the event's structure, key sessions and the generous event sponsors.Abe also reflects on his journey to becoming the President of the Northeast Regional chapter of SOCAP, emphasizing the value of volunteering and leadership. The conversation also delves into the significance of AI in customer experience and the role of...2024-10-0716 minMy Curious Colleague ~ CPG CX110 Curious about...Guidance for Effective Packaging Artwork Review in the Consumer Relations RoleIn Episode 110 of the My Curious Colleague Podcast...Denise Venneri (host/creator of the pod) discusses the importance of effectively reviewing packaging artwork in the consumer relations role. Denise emphasizes the need to approve and create artwork that can reach consumers, And provides guidance on specific information to focus on, such as contact details, hours of operation, and language support. She also highlights the importance of checking nutrition facts, ingredient statements, allergen information, and preparation instructions. Thoughts:Effectively reviewing packaging artwork is important in the consumer relations role to ensure it can reach consumers.,,!Focus on s...2024-09-1110 minMy Curious Colleague ~ CPG CX109 Curious about...Product Development Concepts for the Contact Center w/Tamanna Remesh, Food Scientist & Industry Leader🔬In this conversation Ep #109 of the My Curious Colleague CPGCX podcast, Denise Venneri🔍My Curious Colleague and Tamanna Ramesh, MS, MBA discuss working effectively and successfully with product developers in the contact center. Tamanna shares her background in food science and product development, as well as her passion for empowering women and minorities in STEM. They explore product development key concepts plus the process of product development, from generating ideas to commercialization, and the importance of collaboration between product development and consumer affairs.Link to episode in Comments below...Special Offer: Tamanna offers a spec...2024-09-0323 minMy Curious Colleague ~ CPG CX#107 Curious about...Getting "Green" at Work, Home & the Contact Center w/Nicole Nutile, Manager-Customer Success & Customer ExperienceIn this episode, #107, Denise and Nicole Nutile of Wiley discuss how to incorporate sustainability or "going green" into daily life and the workplace, emphasizing the importance of small, impactful changes. Nicole Nutile shares her journey from working in operations to becoming the global co-chair of the Wiley Green Group, driven by her passion for eco-friendly practices. She highlights surprising statistics about plastic pollution and other types of litter, emphasizing the urgency of environmental action. Additionally, Nicole offers a free PDF on the United Nations' Sustainable Development Goals, inviting listeners to DM her or Denise on Li...2024-06-2528 min
My Curious Colleague ~ CPG CX97. (Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share" I thought I'd re-share my Book Opening of Dan Gingiss' latest book: Experience Maker: Creating Remarkable Experiences your Customers Can't Wait to Share"... PS: Exclusive offer created for us by Dan is mentioned in the podcast and below... Enjoy! ********************* I got something in the mail I want to share with you… It’s the new book by my colleague Dan Gingiss. In Episode #11 Redux (Bonus) of the My Curious Colleague Podcast, I literally open the package I received with Dan’s latest book titled “The Experience Maker”. If you stick around during this brief snippet, I’ll give you a sneak peek o...2024-03-0204 minMy Curious Colleague ~ CPG CX92. Curious about Benchmarking Best Practices | System, Operations & Social Media Leadership w/General Mills' w/Rakeb Araya, Global System Project & Operations Team Manager 🎀Hello my curious colleagues! This week I’m curious about…Benchmarking Social Media Engagement, Systems & Operation Team’s Leadership. To help me, learn…we've got my colleague – @Rakeb Araya - System Project and Operations Manager at @General Mills Consumer Care…! Rakeb is a true Consumer Relations devotee, just like me, and I couldn't be more excited to welcome her to the show. Get ready for an informative conversation!Join us for this episode (Ep 92) packed with valuable best practices benchmarking. So don't miss out – click on the link now! 🎧Podcasts links here: ...2023-08-0126 minMy Curious Colleague ~ CPG CX91. Curious about "How to Deepen Consumer Feedback Insights from Ratings & Review to Optimize Product & Experience ⭐⭐⭐⭐⭐This week on the My Curious Colleague 🔍 #CPGCX #podcast I’m curious about… "How to deepen consumer feedback #insights in the Ratings & Review channel to optimize product & experience." About 10 years ago Social Media was the sexy, shiny channel… and recently #ratingsandreviews appears to have been crowned 👑the royal, shiny one, IMHO. So, to help us understand… here comes my colleague, Gautam Kanumuru, co-founder and CEO of Yogi, a consumer sentiment analysis platform. Podcasts links here: 🍎 Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157🦒Spotify: https://open.spotify.com/s...2023-07-2532 minMy Curious Colleague ~ CPG CX90. Curious about Brand Naming w/Alexandra Watkins, Chief Boss Lady at Eat my Words - brand naming experts 🎈This week on the My Curious Colleague 🔍 #CPGCX podcast, my guest is my colleague, Alexandra Watkins – a brand naming expert…! She is the outspoken founder of Eat My Words, the only branding firm on the planet that specializes in creating brand names that make people smile instead of scratch their heads. CPG brands from Colgate to Coca-Cola have tapped her to come up with creative and engaging names that move people and products. Both those who are in Marketing ANDCX/Consumer Relations can benefit from this episode…! Alex’s branding...2023-07-1826 minMy Curious Colleague ~ CPG CX89. Curious about UpCycled Ingredients to CPG CX orgs w/Susan Mayer, former Product Dev Expert You know about Recycling, right…? but how about “UP-Cycled Ingredients”…? Listen in to a quick primer and tangible tips from my returning colleague, Susan Mayer, regarding UP-cycled Ingredients & its potential impact for food & beverage labels, Consumer Relations and ultimately your consumers. Susan will be speaking on this topic and more at this month’s @IFTFirst conference in Chicago, July 16th thru July 18th. She is a former Innovation Lead at RTI Innovation Advisers and R&D/Quality leader at several CPG companies, including Campbell Soup Company. 🔬PS. Susan is a Certified Food Scientist with tons of bu...2023-07-1129 min
My Curious Colleague ~ CPG CXPRACTICE episode - new hosting platform2023-07-0742 minMy Curious Colleague ~ CPG CX88 Compilation of Volunteer & Non-Profit Organization "Shout-Outs" from my Season 4 Podcast Guests📢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague 🔍 #CPGCX #CPGCX Podcast is the opportunity to glean answers from many of my guests for the following Question: "Do you have a Volunteer or Non-Profit Organization you'd like to give a "Shout Out" to"...❓ Often I hear things like... "I have so many !", Can I mention 2 or 3...?I also hear homages to family, pets, children, parents and employer favorites - among other benefactors who inspired their choice of Shout Out orgs...!2023-06-0608 minMy Curious Colleague ~ CPG CX87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response 🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Response... and we're talking about how she keeps her cool during a RECALL (aka EVENTS)...AND I'm continuing to celebrate active members of the CX industry group know as SOCAP International (Society of Consumer Affairs). Beth is an active OG...! Links here:
🍎Apple Podcast: https://lnkd.in/eg8CASq
🦒Spotify: https://lnkd.in/eqSQKJx
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🔐Our next Double Secret Bonus Question (DSBQ) episode...2023-05-3015 minMy Curious Colleague ~ CPG CX86. [REPLAY] Mock RECALLS w/Jon Cox & Richard Wakeanda of Wellness Pet - Consumer Affairs & R&D Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast. We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, I
continue to celebrate my colleagues' service to the CX industry group known as SOCAP International. As you may be aware, Jon is current President of the
Board of Directors for SOCAP (Society of Consumer Affairs Professionals).
Links here:2023-05-2330 minMy Curious Colleague ~ CPG CX85. [REPLAY] Recall Technology w/Christopher Drury - Blount Fine Foods ⚙️Here's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate my
colleagues' service to the CX industry group known as SOCAP International. Chris is President-Elect of the Board of Directors for SOCAP (Society of
Consumer Affairs Professionals).
Links here:
🍎Apple
Podcast: https://lnkd.in/eg8CASq
🦒Spotify: https://lnkd.in/eqSQKJx
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SUNDAY SNEAK PEEK: This week we’ve got my colleague,
@Chris Drury, Director of Customer Care at Blount Fine Foods BACK on the My C...2023-05-1627 minMy Curious Colleague ~ CPG CX84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer care solutions for the consumer-packaged goods, food and beverage, non-profit, healthcare, and pharmaceutical industries. Currently, Carla is a Director in Client Services at @Knipper Health.
We discuss leadership and the qualities of an effective leader. Among other topics, one of the most important transferable skillsacross industries is Leadership, according to Carla.
Carla also shared some fantastic insights on what it takes to be a s...2023-05-0928 minMy Curious Colleague ~ CPG CX83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (REPLAY is Ep 83].
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🐕 My guest on the My Curious Colleague #Podcast this week is my colleague, Jon Cox – Senior Manager, Consumer Affairs | Marketing at the Wellness Pet Company.
And he talks openly about a topic that may be u...2023-05-0228 minMy Curious Colleague ~ CPG CX82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..!
In this episode, we’re talking about the world of Quality Management (Data Integrity) and how Speech Analytics and AI can help improve Customer Experience and enhance the overall Quality Management process for companies of all types and sizes.
Links here:
🍎Apple Podcast: https://lnkd.in/eg8CASq
🦒Spotify: https://lnkd.in/eqSQKJx
Steph shares what the benefits are to agents and leade...2023-04-2524 minMy Curious Colleague ~ CPG CX81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert👩🏻🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional… AND now, a Founder at Whicked Results - her new gig…!
This episode is 5th in our “Consumer Relations Collaboration Services”…this week we’re talking collaborating successfully with Quality Co-Manufacturing and Product Development cross functional Teams. Having even a high level understanding can help Consumer Relations optimize the collaboration with these Cross-Functional Teams…!
Sheila shares that working with Consumer relations and leveraging their consumer feedback/dat...2023-04-1830 minMy Curious Colleague ~ CPG CX80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier ResponseI wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy!
Links here:🍎Apple Podcast: https://lnkd.in/eg8CASq🦒Spotify: https://lnkd.in/eqSQKJx
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I’ve got my colleague Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know t...2023-04-1136 minMy Curious Colleague ~ CPG CX79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship ExcellenceWelcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, former
owner of Caras Training for over 30 years...! She’s got a new gig in the non-profit space and currently is Training Manager at @The Center for Guardianship
Excellence. Links here:
Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157
Spotify: https://open.spotify.com/show/2NmNkE7c2qqPpnHI7mTais
Ronna reflects on her long tenured career
as a Professional Trainer and we all benefit from her POV’s and prac...2023-04-0429 minMy Curious Colleague ~ CPG CX78. A Founder's CX Tactics re: SEO strategy, QR codes, Surprise & Delight and Community Considerations w/Parker Olson, Founder - Forij -Functional Foods🍄Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague 🔍 #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson 🍄Founder of FORIJ – a health food brand that makes functional healthy snacks. He’s back after 6 months since the last time he was a Guest as part of our “CX Follow-Along” series.
And a big Welcome Back... and thank you to our new sponsor of the podcast, Holdcom, Inc...
Our sponsor Holdcom is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.
Click here to get yours. website https://www.holdcom.com/callcenter/
And the free greeting page. ...2023-03-2830 min
My Curious Colleague ~ CPG CX77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet🐶Hello My Curious Colleagues. This week my Guest is my colleague Lisa Diehl, Director, Consumer Care at Freshpet. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the My Curious Colleague 🔍 #CPGCX podcast S4 Ep77…!
A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And --
🆓Our sponsor Holdcom is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.
Click here to get yours.
website https://www.holdcom.com/callcenter/.
And the free greeting page. htt...2023-03-2127 min
My Curious Colleague ~ CPG CX76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ.⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP.
Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we’d talk U.S. Consumer Rights past, present and future.
Our goal is to ensure you have an understanding of the Consumer Protection & Privacy rights and legislation in play --so companies and contact centers can be at the ready to comply and care for th...2023-03-1427 min
My Curious Colleague ~ CPG CX75. CX Communications & Writing Skills in the Contact Center w/Leslie O'FlahavanHello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. Leslie O is a “Plain Language Expert” and has a wonderful understanding of the needs of today’s contact center when it comes to communication and writing skills, among other industries.
🤔 Think: ChatGPT (so hot of a topic! Don’t worry – it doesn’t get too techy) and other musings on AI (artificial intelligence) (is it a contributor or source of frustration) around the experience and her thoughts on the current Employee...2023-03-0734 min
My Curious Colleague ~ CPG CX74. "Cleaning" Your Data w/Susan Walsh, "The Classification Guru"This week on S4 E74, my guest is my colleague - the self-proclaimed "Classification Guru" - Susan Walsh. She's from "across the pond" and is uber cheeky on LinkedIn while getting her point across (think: lip-syncing, boas and cardboard cut outs..!)
One aspect of Data Integrity we both agreed on is that no matter what the industry, "dirty data" must be addressed to minimize numerous impacts downstream.
Susan takes us thru her handy acronym C.O.A.T. which serves as a checklist to keep in mind when it comes to ultimately building trust around the use of your data. S...2023-02-2726 min
My Curious Colleague ~ CPG CX73.DSBQ Double Secret Bonus Question CX/ Life Lessons learned from Craig Antonucci's Cancer JourneyThis week my guest is my Colleague, Craig Antonucci who is back on the podcast for his DSBQ (Double Secret Bonus Question).
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2023-02-2110 min
My Curious Colleague ~ CPG CX72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions.
In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging in, learning along the way and honing her Best Practices. She shares her thoughts on Hiring tips (THINK: How is writing skill set different in the Social Media Space), scrappy/cost efficient ways to monitor branded SM channels- some even free…!, among other tips and Best Prac...2023-02-1423 min
My Curious Colleague ~ CPG CX71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson GroupThis week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group.
Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company’s owner and her BPO partners for supporting their mission to make all employees, including Agents, feel like… “this is the best place to work.”
She was also kind enough to help me understand the org structure of the Emerson Group – they provide muc...2023-02-0724 min
My Curious Colleague ~ CPG CX70. Emerging Brands' Consumer Care with Jessi Freitag, Startup CPG podcast host and Operations & Productivity ConsultantThis week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant.
Jessi has pieced together quite a career and we get into what's she's heard about consumer care for Emerging Brands in the @Startup CPG Slack community, as well as from her experience as one of the first hires at a CPG (LivBar).
⚡On the Productivity front (another passion of hers), Jessi shares her thoughts on the topics consumer care folks might consider to keep energy AND empathy high.
🪙Jessi is a...2023-01-3136 min
My Curious Colleague ~ CPG CX69. Talking Market Research (Qualitative) & the Role of Contact Center Feedback in Today's WorldWe’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner.
My guest is my colleague @James Partner. AKA Professor Partner who teaches Food Marketing Research at @St. Josephs University in Philadelphia, as well as owns a consulting practice.
We chat about the uber importance of understanding consumer behavior today, qualitative methodologies and how they may have evolved/are evolving in the past few years – as well as debate the importance of communities as an emerging research tool.
Jim also weighs i...2023-01-2427 min
My Curious Colleague ~ CPG CX68. DSBQ w/Andy Begnoche of HOLDCOM | Considerations for a Project Plan when Re-Branding (or Launch) an IVR/Interactive Voice ResponseMy colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the @My Curious Colleague #CPGCX S4 E68 podcast.
Today's episode is brief but impactful as Andy shares what considerations should be made as you're planning a Project Timeline & Inputs for a Re-Branding (or Launch) of an IVR/Interactive Voice Response.
He likens the IVR as "like a middle child" (which I am!) - "a little bit forgotten". But - oh, so important for your c...2023-01-1613 min
My Curious Colleague ~ CPG CX67. What Consumer Care/CX looks like at Family Owned Cleveland Kitchen w/Angelo Fields, VP of MarketingMy colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as sauerkraut, kimchi, pickles & salad dressings…and loving every bite…!
While Angelo is fairly new to his role – about 4 months now, we chatted about where Consumer Care is currently for @Cleveland Kitchen and where it may be headed.
NOTE: there’s no judging here…! We always can be learning, especially thru Ahas! from Brands regardless which stage they’re in.
Angelo’s non-profit organization shout out goes to the Evan Scholar F...2023-01-1025 min
My Curious Colleague ~ CPG CX66. My First Step Advice when Assessing Consumer ComplaintsGather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints.
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2022-11-2605 min
My Curious Colleague ~ CPG CX65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my question that I’ve customized just for my guest.
With a nod to where I grew up – Philly – I ask Parker for any advice he might have for an Emerging Brand attending Natural Products Expo East for the first time.
Of course Parker’s super chill with his guidance. First – he sets the scene (I’m loosely quoting) – “you have no booth, you happen t...2022-10-2511 min
My Curious Colleague ~ CPG CX64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional FoodsIf I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL).
My guest on the My Curious Colleague podcast this week is my colleague, Parker Olson 🍄, Founder of Forij - a functional food company started in 2020…And Parker has an instinctive feel for how to care for consumers, especially in those early days.
🛹 Parker kicks-off my new series featuring Consumer Care and Emerging Brands. I’m really grateful for his time and his willingness to be my first brand that I hope to follow along on the...2022-10-1837 min
My Curious Colleague ~ CPG CX63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are not dead... AND... later proceeds to aptly, oddly enough, compares IVR's to Cher. (PS you'll need to listen at the end where he explains this comparison).
There's ideas that you can consider TODAY to ensure your IVR is relevant, eye opening Near-Term IVR news that your software may have now but just not enabled... AND... finally, I get to understand what We...2022-10-1130 min
My Curious Colleague ~ CPG CX62. SOLO Episode - Season 4 Podcast & Family updates from Me...!Hello My Curious Colleagues…! Jumping in with a brief solo podcast episode this week (S4 E62).I share what you can expect in Season 4 of the My Curious Colleague • CPGCX & More podcast which includes an ancillary/new focus, a quick update on my family and my health journey PLUS what’s the latest with the new media product I’m developing and teased out here this summer.So thanks again for your support ! --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2022-10-0408 min
My Curious Colleague ~ CPG CX61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus QuestionTechnically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . You may remember her from her last episode: S3 Ep55 Impact of a Consumer Affairs role can Have on one's Career Journey.
She spills the tea on how she approached the employee experience for her Contact Center front line folks resulting in the lowest attrition rates per program for her BPO. HINT: Max was ahead of her time in truly embracing work/life balance much before hybrid work became common place. And, she e...2022-09-2712 min
My Curious Colleague ~ CPG CX60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen InsightsMy Curious Colleague, the PODCAST, is back for Season 4...! I'm kicking off Season 4 with my colleague, Jane Freiman, - Owner, Smart Kitchen Insights. She shares Home & Kitchen Trends she's been tracking. You may remember her from Episode #28 (Dec 2021) when she was on the podcast and is back to update us on some of those trends PLUS share some new ones.
I love this idea of keeping our listeners close to trends which may trickle down to impact the Consumer and -- ultimately impact the Consumer Care function.
Thanks for listening...!
#CPGCX #caringDeeplyForYourConsumers #MyCuriousColleague
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Send in a voice message: https://p...2022-09-2028 min
My Curious Colleague ~ CPG CX59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier ResponseOur next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response.
My DSBQ to Beth is trying to find out her secret for being so effortlessly “steady in a recall” (she refers to them as “high volume events” because they could be positive...so true!).
Beth reveals certain steps regarding People, Process & Platforms that guides her calmness and she believes- if followed- will guide her clients during this busy time caring for their consumers.
💜 Thank you Beth for jo...2022-08-0111 min
My Curious Colleague ~ CPG CX58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar TrucksSay hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks.
After many years on the BPO/vendor side. Craig found himself in 2021 with an opportunity that he couldn’t refuse – and made the move over to the “Client side” as well as made the move to Birmingham, Alabama by way of NJ!
We talked about AutoCar Truck’s business model – which is a little complex – production of customized vehicles/fleets and providing customized experience consistently across his customers.
And we chatted about how Craig gleaned his understanding of the CPG wor...2022-07-2524 min
My Curious Colleague ~ CPG CX57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.aiThis week my guest is my colleague @Andy Greenawalt, CEO and Co-Founder at the start-up Storyhub.ai. We share an interest in finding insights lurking in consumer data. His start-up is focused on “helping mission driven DTC companies”.
I ask Andy why Story Telling is an ideal way to communicate findings and the why behind his focus on DTC orgs (vs. say… large classic CPG organizations). While Storyhub is considered a start-up, I did get probe for you to get a sense of the vision and approach to disparate data pieces that his team is building.
So... check out S3 Ep 57 of...2022-07-1925 min
My Curious Colleague ~ CPG CX56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier ResponseI’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…!
And she takes us thru it all…
THINK – 🌟 how & why her POV on CX Contact Center Metrics has changed 🌟what’s the metric she’s most intrigued about now 🌟 when & how’s the best way to include this metric with the others … to name just a few of the highligh...2022-07-1236 min
My Curious Colleague ~ CPG CXEp 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader✨My colleague Maxine Weber, Director of Marketing, Nutraceuticals at Ashland is a fabulous addition to my series on “How a stint in Consumer Affairs impacted one’s career journey”
In between deep CPG Marketing and now B to B Marketing, Maxine had the unique opportunity to lead -at the same time- both Consumer Affairs & Regulatory Affairs. And led she did…!
🤔 THINK: what’s she leveraged from her consumer affairs experience into her more recent roles – some will surprise you, the reason behind her career focus on Food & Beverages (I’m obsessed w/F&B too…!) and why she delved head first into a Consume...2022-07-0420 min
My Curious Colleague ~ CPG CX54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience🏄🏼♂️ Have you met my DOUBLE SECRET BONUS QUESTION (DSBQ) 🔐episodes on the My Curious Colleague podcast…? Something new I’ve started where I get a chance to go a little off Full Episode topic and ask questions that my guests have a unique POV on…
Listen to S3 Ep54 with Tom Asher, VP of Customer Support at Twist Bioscience who joins me for the DSBQ. We dig into his non-corporate journey to “finding” Consumer/Customer Care as a profession.
🌲 Okay…this guy is drawn to cutting edge organizations that were ahead of their time such as hemp/sustainable clothing and early “e-commerce” (think: cat...2022-06-2614 min
My Curious Colleague ~ CPG CX53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist BioscienceLong time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can Impact one's Career Journey." Tom's serving his team at Twist Bioscience as VP of Customer Support.
THINK:
Tips on what Tom leveraged from his stint leading Levi Strauss' Consumer Care Team into his later career roles...(HINT: Servant Leadership is part of the mix..)
The Big Lesson learned about himself from a rotational assignment he accepted
What's the one piece of advice Tom requests being included in w...2022-06-1916 min
My Curious Colleague ~ CPG CX52. How to be a Good Business Partner w/Neal Topf, CX BPO LeaderWe've got another Double Secret Bonus Question for you... In this episode, I ask Neal Topf, President of Callzilla (BPO) the following:
DOUBLE SECRET BONUS QUESTION: How can you be a Good Business Partner...One that leads to a productive relationship for the vendor, client and ultimately --- our consumers.
Neal is dropping gems -- three gems to be exact. So listen in. Thanks Neal...!
And THANK YOU to our new SPONSOR:
Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO tod...2022-06-1408 min
My Curious Colleague ~ CPG CX51. BONUS EPISODE. Chris Drury talks his upcoming Speaking GigWe've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming speaking gig. Chris shares that AND a funny story i know you'll enjoy.Thanks Chris...! --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2022-06-0505 min
My Curious Colleague ~ CPG CX50. My Season 3 Guests' Volunteer Org Shout-Outs💛 In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they were volunteer organizations my guests had a lot of heart 💜 for.
Please join me in reviewing the My Curious Colleague podcast compilation of Season 3 Volunteer Org Shout Outs in the FULL Episode (S3 Ep50)
And… thank you to the following for their time and sharing of their talent as guests on Season 3 of the My Curious Colleague #podcast…!
@richard wakeanda Tara Pasquin Bischoff L...2022-05-3107 min
My Curious Colleague ~ CPG CX49. Recall Technology w/Christopher Drury - Blount Fine Foods⚙SUNDAY SNEAK PEEK: This week we’ve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our conversation is 3rd in our series on the “R” word (yes, Recalls..), BUT this time we’re focusing on the Technology side of Recalls.🤔THINK – Four different touchpoints along the Recall Communication Journey where technology can be enabled – we’re talking:✔Traceability Reporting✔Disabled Microsite Websites at the ready✔The benefits of Self Service/BOTs✔Reporting Technology built for Internal & Regulatory usageChris and I sha...2022-05-2423 min
My Curious Colleague ~ CPG CX48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader💦SUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was lucky enough to have worked with back when... Enjoy...!*************************************I’m kicking off a new series this week where I’ll be focusing on guests’ sharing how their direct experience working in the Consumer Care function impacted their career path and perspectives of consumers.My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle w...2022-05-1712 min
My Curious Colleague ~ CPG CX47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…! On Tuesday I'll be posting S3 Ep47 of the My Curious Colleague podcast with Neal – President, Callzilla.📚Neal is a Chapter contributor to the book titled “Customer Experience4”. His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us.”We chat about how he got “tapped” to contribute, his experience sitting down & actually writing for the book (sounds tough!) and explains his intent with some of the nuggets you can expect f...2022-05-1025 min
My Curious Colleague ~ CPG CX46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Recalls”.
So interesting to get the QA perspective AND the Consumer Affairs POV. These 2 colleagues allow me to get into the details – which you know I love.
🤔THINK –
✔Reasons to conduct a Mock Recall (they’re not universally mandatory)
✔Best Practices galore re: Steps to INITIATE & EXECUTE a Mock Recall
✔Checklist of sorts on what gets done...2022-04-2627 min
My Curious Colleague ~ CPG CXS3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak PeekThis Tuesday, 4/19/22, my guest on the My Curious Colleague #podcast is author & keynote speaker Dan Gingiss - The Experience Maker.
We chat about this little gem: Dan will be taking the stage for the 1st time at the SOCAP International (Society of Consumer Affairs Professionals) Symposium as the Keynote Speaker on Monday, 5/2 at The Wigwam Resort in Phoenix, AZ.
---> About 4 minutes in, you’ll hear about an exclusive offer Dan has for our community: For his interactive course - The Experience Maker Master Class Dan is offering an exclusive 50% discount with the coupon code CURIOUS. Just go to the li...2022-04-1924 min
My Curious Colleague ~ CPG CXS3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader⚾ SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know her as a long time fixture and contributor to the Consumer Care Industry.
Tara is part of my series on - - "What the impact of direct Consumer Care experience has on one's career journey." And Tara brings the INSPO.
She is currently a brand new (pun intended) Associate Brand Manager at Ricola USA joining the company at the end of 2021.
🤹♀️We chat about many things...including h...2022-04-1218 min
My Curious Colleague ~ CPG CXS3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's ChapterWelcome to S3 Ep43 of the My Curious Colleague podcast with “A Book Opening” to which my colleague, @Neal Topf – President, Callzilla is a Chapter co-contributor.
The book is titled “Customer Experience4” and its Editors are @Naeem Arif and @Andrew Priestley.
🎇What’s exciting about this latest book in the #CX series is that Neal is now a first time published author…which he can add to his roles of senior leader and a fellow podcaster..! His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us”
So, do listen in on “A Book Opening” (S3...2022-04-0505 min
My Curious Colleague ~ CPG CXS3 Ep42 Leadership Styles & More! w/Brian Schalk, Global Consumer Care Director at General MillsMy guest this week on the My Curious Colleague podcast is my colleague, Brian Schalk. We talk about his various Consumer Care roles in the CPG industry including his current stint as Global Consumer Care Director at General Mills.
Among other topics, we went deep into chatting about his Leadership Style and got granular with his approach that you could leverage for both a new & a seasoned team member. This man is a true “student” of the development of people. Love it…!
So…be sure to listen to Brian’s FULL podcast episode… Brian’s a savvy businessman and he made me laugh…...2022-03-2922 min
My Curious Colleague ~ CPG CXS3 Ep41 Career Lessons Learned & Other Gems from Steve Sedlak, Retired Customer Service Leader🏀 SUNDAY SNEAK PEEK… This week I’m chatting with my colleague – Steve Sedlak – about his experience over the years as a Customer Service Leader. He’s super chill but watch out… as he drops the gems for us in this one…!
We talk about:
💎 His Top 4 lessons learned across CPG, travel & airline industries
💎 What he misses most now that he’s in retirement
💎 AND…what His approach is to Complaint Management
💜 So… thank you Steve for joining me on S3 Ep41
#MyCuriousColleague #CX #c...2022-03-2221 min
My Curious Colleague ~ CPG CXS3 Ep40 Consumer Rights & More w/SOCAP Australia & SOCAP Int'l/USA Leaders (Society of Consumer Affairs Professionals)My colleague, Fiona Brown CEO, at SOCAP Australia joins Leaders Marie Shubin and Jon Cox of SOCAP International USA on this week's podcast. SOCAP stands for the Society of Consumer Affairs Professionals.
Did you know it was President John F. Kennedy who introduced what was eventually to be called the Consumer Bill of Rights in the early 1960’s…?
👉🏻 We talk Consumer Rights, Digital Age impacts and the similarities and differences across these 2 trade/industry groups...
PLUS we talk World Consumer Rights Day which Australia & others around the world celebrates on March 15th.
...2022-03-1528 min
My Curious Colleague ~ CPG CXS3 Ep39 (PART 2) Risk Mitigation with Data and More! w/Jeanne Jones - CX Operations Leader PART 2 of my conversation with my colleague Jeanne Jones is ready to go... So, do take a listen to S3 Ep39 of the My Curious Colleague Podcast...!
⭐ Jeanne has pretty much done it all - CX Operations Leader for several decades, raising a family, filed for a patent and now... a published author.
And Thank you, Jeanne...
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2022-03-0919 min
My Curious Colleague ~ CPG CXS3 Ep39 (PART 2) Risk Mitigation thru Data BX,CX EX & More! w/Jeanne Jones, CX Operations LeaderPART 2 is ready to go …! As promised, the rest of my conversation with my colleague Jeanne Jones, CX Operations Leader is coming up next on the My Curious Colleague podcast.
Jeanne explains another of her priorities - Risk management thru data - as well as more thoughts on Relationships (more!), doubling down on EX - - -plus an introduction to BX (Business Impact)…!
I refined my math problem gleaned from Jeanne’s conversation:
Hmmm… (EX x 2) + (CX optimized into BX) = a Win for our Cons...2022-03-0819 min
My Curious Colleague ~ CPG CXS3 Ep38 (Part 1) CX, EX & Relationships - Catching up w/Jeanne Jones, CX Operations LeaderI caught up with my colleague, Jeanne Jones, a CX Operations Leader across a myriad of Fortune 500 companies including ConAgra Brands, Ameritech & Sprint to name just a few.
But did you know she filed a patent and is a published author now…?
So much to catch up on…! Therefore… Jeanne’s interview is a “2 Part-er”. Catch Part 1 S3 Ep#38 (Part 1) on the My Curious Colleague #podcast. Look for Part 2 of her episode coming soon…!
We talk topics such as - - what stands out for her across her decades in CX (what’s different; yet w...2022-03-0119 min
My Curious Colleague ~ CPG CXS3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago ConsultingHello My Curious Colleagues…! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting.
I knew of Helen when she held Global leadership roles at Starwood Hotels & Resorts in Customer Care, Guest Experience and Guest Communications. So… did you know that she now is a consultant and conducts trainings with clients, including DEI topics and Unconscious Bias…?
Our conversation included – What moved Helen to expand her focus on the Guest Experience to include the Employee/Staff Experience, as well as outcomes a Team can expect delving into and implementing her & her partner Muriel’s work.
...2022-02-2215 min
My Curious Colleague ~ CPG CXS3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet CompanyMy guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in my series of talking the Consumer Care function as part of guests' career paths. (Yes-He was on the podcast last week talking opening about Recalls)
💜 Jon has been a leader in the Consumer Care space And… has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson.
So… thank you Jon for joining me on S3 Ep36 on the My Cu...2022-02-1513 min
My Curious Colleague ~ CPG CXS3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet CompanyMy guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall…yes – you’ve heard right – a challenging time to start a new role AND… I said the “R” word.
In fact we say the “R” word quite a bit in this episode. My guest is my colleague, @Jon Cox, Sr. Manager, Consumer Affairs - Marketing at the Wellness Pet Company.
Jon is so open on this topic of Recalls and I’m grateful to get the conversation started on the My Curious Colleague #Podcast.2022-02-0824 min
My Curious Colleague ~ CPG CXS3 Ep34 Dashboard Analytics Update w/Lisa Diehl, Manager-Consumer Advocacy, Blue Diamond GrowersI’ve got guest @Lisa Diehl BACK on the My Curious Colleague Podcast to update us on her Dashboard Analytics Project she first shared with us on S1 Ep4.
And she takes us thru the details…
THINK – 🌟level setting us on the project intent, 🌟 scope, 🌟status, 🌟 challenges and the 🌟 final milestone that’s in the works…!
🌟 Lisa Diehl is Manager, Consumer Advocacy- Global Retail Division. North America Consumer at Blue Diamond Growers for the past 6 years and has been leader in the Consumer Care Industry for the past 20+. And… has recently served as Chairperson of SOCAP (the Soci...2022-02-0120 min
My Curious Colleague ~ CPG CXS3 Ep33 Consumer Care career impact w/Krystle Dowling, Sr. Consultant-Consumer Insights💜 My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr. Analyst on our Reporting Team and we all benefitted from her penchant for “finding opportunities” and impacting the marketplace.
📣 I’m kicking off a new series this week where I’ll be focusing on guests’ sharing how their direct experience working in the Consumer Care function impacted their career path and perspectives of consumers.
🌟 She has since gone on to continue to broaden her industry knowledge and deepen her consumer insights expertise...2022-01-2512 min
My Curious Colleague ~ CPG CXS3 Ep32 Marie Shubin & what's in store for 2022 at SOCAP (Society of Consumer Affairs Professionals)Welcome to Season 3 of the My Curious Colleague Podcast...! I'm honored for Marie Shubin, CEO of SOCAP (Society of Consumer Affairs Professionals) industry group to return to the podcast. Marie has been a leader & a welcomed fixture within the Consumer Care Community for the past 25+ years. Along with sharing SOCAP's vision along four core pillars, Marie shares a sneak peek of timing she shares for some key events this year.
Foremost is SOCAP's vision and deliverables in support of professional development for it's members. Marie's ideal is to offer an opportunity every week to learn & grow - wh...2022-01-1824 min
My Curious Colleague ~ CPG CXS2 E31 My Season Two Guests' Volunteer Org "Shout Outs"As you may already know, I began asking my guests if they have a Volunteer organization they’d like to give a “Shout-Out”… This week we look at Season Two Guests’ thoughts…
So join me for the FULL Episode (S2 Ep31) available ow on the My Curious Colleague Podcast to check out my Season 2 Guests’ volunteer organization “Shout-Outs”,,,!
Thank you again to the following for their time and sharing of their talent as guests on Season 2 of the My Curious Colleague Podcast…!
@marcia young @jola oliver @pete blackshaw @cathy grimes @susan mayer @chris graziano @chris drur...2022-01-1110 min
My Curious Colleague ~ CPG CXS2 Ep30 My Guests' Volunteer "Shout Outs" from Season 1I've been so grateful in 2021 - to Heath care providers on a public level AND to my health care providers on a personal level during my health journey. So I've been hoping to give back more in 2021 and began asking my guests what organizations they'd want to give a Volunteer Shout-out to. So join me in revisiting their Season 1 volunteer organizations mentioned.
AND thank you to the following for their time and sharing of their talent with me in Season 1:
@susan baranowsky
@marie shubin
@lisa diehl
@kyle spittler
2022-01-0209 min
My Curious Colleague ~ CPG CXS2 Ep29 Bob Eggstein's CX approach as Owner, Keystone Harley-Davidson DealershipThought we’d end the year on the My Curious Colleague podcast a little differently… My guest on the podcast this week is Bob Eggstein, Owner of Keystone Harley-Davidson and CX leader in the Automotive/Retail space. His FULL Episode (S2 Ep 29) on the podcast will go live this Tuesday, 12/28/21.
So get this… Bobby spent 25 years in the financial services industry before becoming a Harley-Davidson dealership owner in 2011. Much of his approach to Consumer Experience will ring true for many of you and others will bring a fresh perspective. I know you’ll find value in thinking about the...2021-12-2825 min
My Curious Colleague ~ CPG CXS2Ep28 Home & Kitchen Trends w/Jane Freiman, Founder, Smart Kitchen Insights Group, Inc.I love the idea of keeping our colleagues on the cutting edge of trends. This week’s guest on the My Curious Colleague podcast is @Jane Freiman and she is back to bring us an update on Home & Kitchen trends…!
If you recall from S1 Ep9, @Jane Freiman is former Director, Consumer Test Kitchen at Campbell Soup (where I met Jane) and current Founder of Smart Kitchen Insights Group, Inc.
Maybe you like to cook or are interested in trends that may impact your consumer and ultimately….the Consumer Relations Function at some point, If so...2021-12-2126 min
My Curious Colleague ~ CPG CXS2 Ep 27 Partnership with QA and Consumer Relations w/Karalyn Naiburg, former Quality ExecutiveMy guest on the podcast is Karalyn Naiburg, former Quality Executive across a myriad of CPG organizations
What’s cool about Karalyn’s background is that her experience spans Product Development, Consumer Relations AND Quality… And I was lucky enough for work for her in Consumer Affairs at Campbell Soup. So we caught up and talked about our favorite subjects…and I’m hoping you’ll find value in our conversation…!
She schools me in who sets the specifications for products – I always thought it was Quality but it’s not. And she takes a tough stance on who...2021-12-1426 min
My Curious Colleague ~ CPG CXS2 Ep 26 Writing Comms in Consumer Care Now/Future w/ Leslie O'Flahavan of E-Write LLCHello My Curious Colleagues…! This week my guest is my colleague, Leslie O'Flahavan, Owner of E-Write, LLC. Leslie O has this unique ability to take the topic written communications in the Consumer Care industry and break it down into easily, digestible pieces - not sure how she does it, but it’s a gift 🎁 …!
🆕 She is so generous and prolific in the information available on her website, (which includes dates of upcoming webinars)
…sooo wanted to cover some potentially new ground I was interested in getting her POV on for you:
🤔 Think - - sustainability...2021-12-0724 min
My Curious Colleague ~ CPG CXS2 Ep25 "Traffic Light" Reporting w/Chris Drury, Director Customer Care@Blount Fine Foods🎁 I am grateful for all your support in this community this year
🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris and I share an interest– to quote Chris – leveraging data to build continuous improvement in product design and we’ll specifically be chatting about how this has evolved via a “Traffic Light Report” Chris developed & More...!
💜 So… thank you Chris for joining me on S2 Ep25 available this Tuesday, 11/30/21, on the My Curious Colleague podcast...
#backaftermyhealthjourney #MyCuriousColleague #ConsumerCareReporting #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers
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Send in a voice message: https...2021-11-3031 min
My Curious Colleague ~ CPG CXS2 Ep24 (Redux) Supporting Brand's Social Media Channels in Consumer RelationsSure the Social Media Channel can be a little crowded as it relates for caring for consumers in this space, but Consumer Relations Teams and especially Specialists/Analysts can play a role in supporting their Brands' Social Media Strategy.
Listen out for my 3 Tips and the detailed suggestions for each...!
And as always, thank you for your support My Curious Colleagues
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2021-11-2308 min
My Curious Colleague ~ CPG CXS2 Ep23 Partnering w/Marketing with Chris Graziano, Director of Marketing- Campbell SnacksMy colleague, Chris Graziano (Director of Marketing, Campbell Snacks) and I discuss and brainstorm ways that Consumer Relations Teams can collaborate and communicate with Marketing in order to add value to the discussion And...ultimately delight the Consumer.
We also look back to a successful collaboration that Chris and I worked on - branded as CIS Consumer Impact Scorecard - which served as a forum to discuss & debate consumer comments on a quarterly bases face to face w/other cross functional partners... We get real and share what worked and what could have been done differently.
2021-11-1627 min
My Curious Colleague ~ CPG CXS2 Ep22 Advertising Reporting for Consumer Care Teams w/Denise Venneri (Solo Episode)This trend is still true. More media dollars are moving to the Digital space from more traditional Television advertising spending. However, TV spots are not going away for many Brands and it is value add for Consumer Relations Teams to track Advertising Comments you hear from your consumers.
So join me, Denise Venneri, for this Solo Episode providing you with my thoughts and tangible tips to track and report on advertising comments and hear how to best share them with your Marketing & Consumer Insights Partners.
As always, thank you for your support...!
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Send...2021-11-0916 min
My Curious Colleague ~ CPG CXS2 Ep21 Design Thinking for R&D Innovation w/Susan Mayer, Innovation Advisor Lead - RTI AdvisorsWanna get ready to think “out of the box” to support Innovation Teams in your R&D organizations…? Maybe a little refresher or primer on Design Thinking as part of the Innovation process...? If so, then listen in to thoughts and tangible tips from my colleague @Susan Mayer, Innovation Lead Food/Ag at RTI Innovation Advisers and a former leader at several CPG companies.
PS. Susan is a Certified Food Scientist with tons of business application knowledge…!
As always, thank you for your support Listeners...!
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Send in a voice message: https://p...2021-11-0222 min
My Curious Colleague ~ CPG CXS2 Ep20 DTC & CBD w/Cathy Grimes, Co-Founder of AllayBoxDTC? CBD? Are you familiar with these acronyms? As a Consumer Relations professional, would you like to know a bit more?
I connect with a dear colleague (& college friend) to tap into her knowledge about recently standing up a DTC (direct to consumer) online business AND one that is focused on CBD products à 2 areas that I know all of us in consumer relations are looking to understand better in the event we’re tapped to support these efforts for our organizations.
💜 So… I’m so grateful to Cathy Grimes, Co-Founder of AllayBox, for joining me on S2 Ep 2...2021-10-2634 min
My Curious Colleague ~ CPG CXS2 Ep19 (Redux) Lisa Diehl, Blue Diamond Growers, Manager, Consumer AdvocacyInspired by this week's SOCAP (Society of Consumer Affairs Professional) Symposium, I thought I'd dust off my conversation with SOCAP Chairperson AND Consumer Care Manager of Blue Diamond -- Lisa Diehl.
In this Redux, I talk with the always energetic & insightful Lisa, Manager of Consumer Advocacy with Blue Diamond Growers. We chat about her move from Chicago to California and with that her move in industries over to CPG (Consumer Product Goods) from Travel. She's accomplished so much already in standing up the Blue Diamond Consumer Advocacy team and you're gonna want to hear what else she h...2021-10-1941 min
My Curious Colleague ~ CPG CXS2 Ep18 - Pete Blackshaw, CEO of CintrifuseMy guest is, Pete Blackshaw - CEO of Cintrifuse.
Pete is also an entrepreneur, an author, and... a provocateur. As I shared with Pete in the podcast... I had to toss out my script and was both energized & exhausted with our discussion...!
So, do listen in on Tuesday and Thank you as always for your support...
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2021-10-1244 min
My Curious Colleague ~ CPG CXS2 Ep 17 Social Media Listening w/Jola Oliver, Director-Global Social Listening & Measurement-McDonald'sAre you currently listening or responding on Social campaigns, PR or Promotions..? Don’t worry if you’re not…This Podcast has it all! In Episode #17 of the My Curious Colleague podcast, I’m chatting with my colleague – Jolanta Oliver about her thoughts gleaned from her experience in Social Media/CRM insights at Kraft Foods’ Consumer Relations (think… storytelling and command centers), plus her thoughts at McDonald’s as Director - Global Social Listening & Measurement (think… intranet self- service, integrating and synthesizing data points). I especially liked her use of the word “holistic”, as in “a holistic understanding”…!
To say the least, Jola is...2021-10-0530 min
My Curious Colleague ~ CPG CXS2 Ep 16 (Redux) Gaining a line of sight to Marketing PlansI've decided to pick out one of my favorite Solo episodes to share with you... well, again. PS I feel strongly about this topic!
You care about the care your consumers receive… right? Then you’ll be interested in learning why I’m so adamant about how getting close to your Marketing Plans can ultimately help your consumers. Check out Episode #16 (Redux) of The My Curious Colleague Podcast with me and… well, me (solo episode!).
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message2021-09-2921 min