Shows
Business Transformation Pitch with The CX GoalkeeperReflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All StarsDive into the world of Customer Experience Community with the CX Goalkeeper Podcast's Holiday Season special! Host Gregorio Uglioni brings together a panel of CX All-Stars to reflect on the impactful trends of 2023 and forecast the exciting developments awaiting us in 2024. Featured Guests: Rob Dwyer, Dennis Wakabayashi, Claire Boscq, Paul Banks, Stacy Sherman, Rick Denton, and Nate Brown I asked 2 questions to every guest: Reflection on 2023 Preparing for 2024’s challenges Whether you’re a CX professional, a business leader, or just passionate about customer experience, this episode is packed with insights and strategies to h...2023-12-2518 min
Next in QueuePay No Attention to the Algorithm Behind the Curtain featuring Dennis WakabayashiIn the 1939 film, The Wizard of Oz, Dorothy’s dog, Toto, pulls back a curtain to reveal the Wizard to be just an ordinary man, operating machinery that projects a gigantic, ghostly, and intimidating image of his face. The Wizard had built his reputation using technology that no one in the merry old land of Oz understood.
Today, there’s a technology impacting Customer Experience that few understand – algorithms.
My guest this week is Dennis Wakabayashi, and he is on a mission to help people understand how marketing fits into modern CX and how technology is chan...2023-02-0336 min