Shows
The Intelligence RevolutionHow to craft the perfect prompt for your Generative AIWe all know about Chatbots and how they are being used now, but of course they are becoming so much smarter. So we discuss how you use them and craft a prompt for your own chatbot in your organisation to keep the information accurate and on brand.
Take a look/listen and hopefully you will find this short chat informative and give you some ideas of how you may include it in your business.
To find out more about chatbots visit disruptionworks.co.uk
2024-05-2822 min
The Intelligence RevolutionAre we ready for AI in Our LivesSo we start with as broad a subject as we could think of!!! Just the ease ourselves into the new series.
We spin through AI that is already here in our lives and what could happen and how as an organisation you need a strategy or someone in post to manage your AI efforts in this new brave world.
We discuss AI in insurance, health care and go slightly off piste with speculation of how we could get kidnapped with an autonomous car controlled from your phone. I know it got dark...
2024-03-0522 min
The Intelligence RevolutionUsing ChatGPT at HomeIn this captivating episode of the "Self Service Generation" podcast, hosts Steve and Gavin explore the transformative impact of ChatGPT in our homes. They delve into how this advanced AI technology is not just a novelty but a practical addition to everyday life.
They discuss the difference between ChatGPT and the related technology in your browser from Microsoft called CoPilot
The episode kicks off with an engaging overview of ChatGPT, explaining its basic functions and capabilities. The hosts discuss its evolution from a tech enthusiast's toy to a mainstream...
2023-12-1531 min
The Intelligence RevolutionHow AI is Unlocking Creativity
Today we talk about the impact that AI is having on creativity. Both positively and negatively. We chat about what things you can do without technical knowledge, how it can be used smartly and touching on the pace that it is moving.
We focus on the host of tools that are out there to provide 'creative' outputs, that might be seen as giving a voice to those that have great ideas but maybe not the skills to deliver them creatively.
We also touch on the future of creativity in science and how we are seeing the first signs of...
2023-11-2729 min
The Intelligence RevolutionBuild your own GPTIn this episode we discuss the new release from Open AI
around their ChatGPT application.
If you are a ChatGPT Plus subscriber you can build your own
GPT and we chat through our early findings and what worked and did not work
when we had a little go and our first look at the technology.
So, we discussed build Medical bots, Marine survey bots and
even a marketing bot that all worked in collaboration with the user.
Have a listen to our success and failures! It did not...
2023-11-1637 min
The Intelligence RevolutionThe Art of the Cancellation
This episode of our podcast involves the Art of Cancellations. We discuss how cancellations are an opportunity to either manage brand or actually save the customer.
With the incredible options to automate the conversation across all channels, so that there are no waiting times and giving a very cost effective and positive impression to the customer even if you don't keep them this time.
We discuss those high churn sectors such as insurance and how a logical plan can escalate your handling of a customer without a large friction path, but enough to make business sense.
Catch out our...
2023-10-1626 minThe Intelligence RevolutionBeyond the Click: Unravelling the Stories Analytics Don't TellToday we discuss the real story about the relationship between UX and CX and how to avoid epic fails that cost serious money in operations. From something as simple as not understanding your internal or external customer experience to how to do that in practical terms.
We give you the problems of these terms being overused and what they should mean and how to apply the correct emphasis and invest properly in a strong UX/CX collaboration from the start.
2023-09-1523 minThe Intelligence RevolutionUsing GPT and getting ready to automate conversations and processes
In this episode, we talk about the power of GPT in your business and now how that can be used commercially as a powerful tool.
We discuss how to plan & prepare for using a conversational AI bot for chat text or voice within your business. The importance of building your knowledge base of content in any format and thinking about what processes have strong logical bases.
As people are more and more valuable, it is time that we take the robot out of the human and got something that can help your over run team and provide a cost...
2023-09-0425 minThe Intelligence RevolutionDark UX - What it is and why you should be afraid of the dark side!Gavin and Steve discuss Dark UX. If you don't know what it is, hopefully you will when you listen to our latest 20 mins.
Gavin explains what Dark UX is and how this practice is potentially dangerous to a business if used too much and with an increasingly smart audience the loss through this practice might not be easily connected.
We use some real world examples and what the impact could be for some of these major brands who are just a little too big fans of Dark UX.
2023-08-1224 minThe Intelligence RevolutionBreaking the language barrierToday we talk about the significant language barrier that exists when we are trying to talk to customers from all around the world and how we are breaking down those boundaries. But we start with something that is not necessarily presented as a language the UI of apps, websites and tech in general. Is being tech savvy as much being able to understand our new "Egyptian heirglyphics" as understanding the science behind it??
Take a listen and comment on what you think about this fascinating subject. Oh and spoiler alert this one is a...
2023-07-1028 minThe Intelligence RevolutionConsumer Duty - Preventing consumers from getting a pain in the neckToday we talk about why we should all be interested in the upcoming Consumer Duty deadline for FCA regulated businesses. I know it sounds dry and we used the words 'regulated' and 'FCA', but the we dig a little deeper and there is a reason that this should be something that every business is concerned about and gives a second look. Its not all just pillow talk!
As always these are just 20 mins so listen in and let us know what you think.
2023-06-2321 minThe Intelligence RevolutionFrom your kettle to your loo. Exploring smart home data powering self serviceToday Gavin and Steve chat about smart home automation data, talking about all sorts of subjects from your heating and energy saving features that have been around for some time (yawn!) - but also water consumption, passive health checking and the impact that is having on helping us stay healthy without doing all that much. Oh and there is a bit about fish... that is very much Gavin (as he is a bit of a fish nut..).
Seriously though, we talk about the data that is coming out of different smart home ecosystems and...
2023-06-1223 min
The Intelligence RevolutionGetting into bed with your customer, the importance of contextual communicationsIn this podcast Gavin and Steve talk about sleepless nights, weird sounds early in the morning and how we really need to think with a clear head. We are concentrating on the digital transformation journeys that many businesses are going through and how the 'bolt on' and hope approach to processes and communications is simply not working.
We take some examples and show what not to do and how context can change that with a better plan and better perspective on how that whole journey is approached and we might mention where a bit of self service...
2023-05-2328 minThe Intelligence RevolutionTech for good - how this is being used in charities and the wider world to help our societyThis latest episode talks about Tech for good and how charities are using tech well and what areas of an organisation can benefit from get all the tech working together.
We also talk about some other developments in AI and tech that also touch on health and well being and how those these sometimes controversial uses of tech may help our society now and in the near future.
Oh and starting off with our normal health catch up!
2023-04-2720 min
The Intelligence RevolutionChatGPT should we be afraid or simply make use of it?Take a listen to our latest podcast, this week on ChatGPT. Yeh we know - there are hundreds of podcasts about this subject, but we really we wanted to discuss the latest news and actually what it is and what makes it tick. But also what use cases will work even against the background of this essentially being a research project that is now being pushed out into the world and used for many applications? How does this affect or enable self service is also discussed?
Oh and there are many more on the horizon!!
2023-04-1424 min
The Intelligence RevolutionAre robodogs the future of logistics?Check out today’s podcast where we ask the question: Are
robodogs the future of logistics? Steve and Gavin are your resident dog lovers,
here to guide you through the latest trends in the world of last-mile delivery.
As we navigate the ever-evolving landscape of self service,
the importance of efficient and reliable logistics has become more critical
than ever. That's why we're taking a closer look at the innovative technologies
that are being developed to make the delivery process faster, cheaper and more
convenient.
From Shift, the Uber for 'man in a...
2023-03-3119 min
The Intelligence RevolutionWhere did the people go? A look at self service in retail.In today's exciting edition of our podcast, we will be discussing how the need for self service is shaking up the retail landscape, particularly in response to the evolving demands of customers who crave convenience.
As consumers' expectations for speed and ease of access continue to rise, we discuss about where the people went and why retailers need to turn to automation to streamline their communications and operations and provide a seamless shopping experience for all their customers. From self-checkout machines to AI communication, technology is being leveraged in new and innovative ways to...
2023-03-2024 min
The Intelligence RevolutionSelf Service in Healthcare - The impact that enabling self service can have on this sectorToday we have another enthusiastic and passionate conversation about self service in healthcare from Steve Tomkinson @ Disruption Works and Gavin Jones @ Elixel.
We discuss how this can be enabled with automated journeys that help the digital savvy to those that may want to pick up the phone. We also go into how much impact this has with real world examples and use cases and how much opportunity there is to think smarter around giving this as an option to an audience that really have accepted and understand the need.
We have stats that will scare y...
2023-03-0524 min
The Intelligence RevolutionIntroducing the self service generationIn our first episode in the series we introduce what we are thinking about the self service generation and the types of technology that we will be doing more detailed explanations and real life case studies around how we help our customers, no matter who they are or how they engage with our businesses or organisations.
2023-02-1016 min
Finding your North StarPeople-centred design for the business of the futureAs a founding Director of a digital creative agency Gavin Jones shares his insights from the early days of a graduate start-up to a fully-fledged firm. Elixel has a highly collaborative way of working. Through design-led thinking, they create powerful digital experiences in websites and apps for their clients. Our conversation is a people-centred approach, exploring creative thinking, collaboration, problem- solving, trust, decision-making and that digital is not always the answer. Gavin and the team have grown a strong network of partners and a skilled local talent pool in Plymouth has enabled a thriving ecosystem to develop aro...
2020-09-1021 min
A Question of Code67: How can developers help fight climate change? (with Natalia Waniczek)We're joined for this episode by Natalia Waniczek. Natalia is a web developer building hybrid mobile apps and websites at Elixel. With a passion for environment she's not afraid to voice her opinions and advocate for climate change.It's easy to assume that working as a web developer doesn't have much of an impact on climate change, but it there are second-order effects that most of us haven't considered. So how does our work impact the environment, and how serious is this impact? What can we do in our day-to-day work to make the...
2020-06-1536 min
South West Tech Daily Podcast4: The Future of Working in Tech: Where's the Talent?In this podcast we speak to Rob Bosworth the Vice Principal of Exeter College plus Gavin Jones the MD at Elixel, and Paul Bird, its Creative Director.
2020-01-301h 06
WavelengthElixelThe Bird family flew the nest from the small city of Eli and migrated south to the ocean city of Plymouth; a brave move and a good one for Paul who went on to learn all things in design before catching the digital bug... and Paul found that his fellow students had the complimentary skills to start Elixel - a business that they all remain with today. Paul explains how it all works and how he now shares his experience as a founding member of the dynamic and successful group that is Digital Plymouth.
2018-01-2443 min