Shows
Rush to Resolution: Transforming Customer Experiences for Growing SaaS CompaniesCX-News.com Jan 29, 2026 - Zendesk Unified Nav, Ada x Medallia, Channel ExpansionsZendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continues expanding channel support with SMS. Plus updates from Linear, Plain, Pluno, Attio, Freshworks, Notion and Dixa.January 29, 2026 - CX-News Headlines0:00 Introduction1:22 Zendesk2:15 Linear2:36 Ada and Medallia3:07 Plain3:26 Pylon3:39 a side note for CX Leaders4:00 Pluno4:20 Attio4:45 Freshworks5:04 Notion5:25 Dixa5:38 OutroDoes scaling Customer Support feels like an uphill battle?You don’t have to figure this out all alone. Sc...
2026-01-2905 min
Rush to Resolution: Transforming Customer Experiences for Growing SaaS CompaniesCX-News.com Jan 15, 2026 - Voice AI is creating ambient supportAt CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own.SoundHound, Kardome, and Transcarent are building "ambient support." Support that's invisible and embedded in everyday life.In this week's CX News roundup, I'm covering:0:00 - Episode Intro0:32 - Rush to Resolution Support Consulting1:03 - What Voice AI at CES 2026 means for support leaders4:33 - HubSpot's two-way sync with Zendesk4:55 - Gorgias automation for TikTok Shops5:08 - Guru sunsets...
2026-01-1507 min
&Peopl TalksDigitalisering af Bogholderiet: Jagten på den Perfekte LøsningI denne episode af &Peopl Talks diskuterer vi digitalisering af bogholderi med eksperterne Ida og Christian. De deler deres erfaringer fra branchen, udfordringerne ved at finde den perfekte digitale løsning, og vigtigheden af fleksibilitet, integration og compliance. Samtalen dækker også medarbejdernes behov og hvordan teknologi, især AI, kan revolutionere bogholderi.&Peopl https://andpeopl.dk/Dixa https://www.dixa.com/Visma https://www.visma.dk/Ida https://www.linkedin.com/in/idastoier/Christian https://www.linkedin.com/in/christianwookandersen/Jesper https://www.linkedin.com/in/jesper-lohmann-andersen/Takeaways
2025-06-2440 min
The SaaSiest Podcast184. Karolina Wrońska-Boukhalfa, Director of Customer Success, Dixa - How should companies segment customers to drive better outcomes?In this episode, we’re joined by Karolina Wrońska-Boukhalfa, Director of Customer Success, Dixa, the Value Experience Customer Service Platform empowering companies to deliver effortless, personalized experiences that drive customer loyalty. Trusted by leading consumer brands of the world, Dixa supports over 30 million conversations annually.
We talk to Karolina about how they go about segmenting customers, and specifically how to interact with each segment to drive real business value when you have a big pool of customers, and at times with very different characteristics.
Here are some of the key questions we address:
...
2025-06-1147 minThe SaaSiest Podcast184. Karolina Wrońska-Boukhalfa, Director of Customer Success, Dixa - How should companies segment customers to drive better outcomes?In this episode, we’re joined by Karolina Wrońska-Boukhalfa, Director of Customer Success, Dixa, the Value Experience Customer Service Platform empowering companies to deliver effortless, personalized experiences that drive customer loyalty. Trusted by leading consumer brands of the world, Dixa supports over 30 million conversations annually.
We talk to Karolina about how they go about segmenting customers, and specifically how to interact with each segment to drive real business value when you have a big pool of customers, and at times with very different characteristics.
Here are some of the key questions we address:
...
2025-06-1147 min
digital kompakt | Next LevelFlorian Heinemann erklärt die besten KI-Tools für dein Unternehmen | 🧠 WissenKI für Marketing, Sales, Customer Service und Entwicklung
Florian Heinemann und Thuy Ngan Trinh von Project A tauchen mit Joel Kaczmarek in die Welt der KI im Business ein. Gemeinsam beleuchten sie, wie Unternehmen Künstliche Intelligenz sinnvoll integrieren können. Florian bringt seine Expertise als Investor ein und erklärt, wie KI in Start-ups bereits fest verankert ist. Thuy Ngan, Managing Director bei Project A, ergänzt mit praxisnahen Beispielen und zeigt, wie KI im Marketing und Sales revolutionäre Veränderungen bewirkt. Ein spannender Austausch über Use-Cases, Herausforderungen und die Zukunft der Arbeit in einer digitalisierten Welt.
2025-05-2932 min
Trivsel Under OverfladenSådan får du succes som leder - med Co-CEO i Dixa, Christian LohmannI denne episode dykker vi dybt ned i ledelse og trivsel på arbejdspladsen med Christian Lohmann, Co-CEO hos Dixa. Vi taler om alt fra udfordringerne ved at dele CEO-rollen til vigtigheden af empati og målrettethed i ledelse. 🚀
Højdepunkter fra episoden:
Deling af CEO-rollen: Hvordan Christian og Mads balancerer vision og operation.
Ledelsesudfordringer: De største fejl ledere begår og hvordan man undgår dem.
Trivsel vs. forretningsmål: Hvordan man finder balancen mellem at skabe trivsel og nå forretningsmål.
Personlig refleksion: Christian deler sine tanker om work-life...
2024-10-2257 min
Ars humanaPrva svetovna vojna in umetnost28. julija je minilo 110 let od začetka prve svetovne vojne; to je bil globalni spopad med antanto in centralnimi silami. Antanto je sestavljalo zavezništvo med Francijo, Ruskim cesarstvom in Združenim kraljestvom, centralne sile pa zavezništvo med Nemškim cesarstvom, Avstro-Ogrsko in Kraljevino Italijo. Pozneje so se stranema pridružile še ostale države v Evropi in po svetu. K antanti so pristopile Romunija, Japonska, Italija in ZDA, k centralnim silam pa Otomansko cesarstvo in Bolgarija. Boji so potekali predvsem v Evropi in na Bližnjem vzhodu. Prva svetovna vojna je bila eden najbolj smrtonosnih spopadov v zgodovini, saj je po...
2024-08-1055 min
Cash Out - M&A : Les coulisses de leur Exit:72 De “Comment fermer” à “Comment céder” : l’historique Google de Benoit Gagnon, co-fondateur de MiurosUn Italien, un Espagnol et un Français décident de monter une boite : ce n’est pas le début d’une blague mais bien l’histoire de Benoit Gagnon et Miuros.À 40 ans, Benoit quitte son job en négociant la base de donnée client de sa précédente boite. Après quelques tests avec l’IA, il tient son projet : Miuros, une solution où l’IA permet d’organiser, simplifier et ranger les bases de données des services clients pour gagner en temps et en qualité.Et même si Benoit a toujours r...
2024-07-301h 37
Customer Friendship™ ConversationsPowering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of PapierAI customer care is the newest trend and with good reason. They have the power to completely revolutionise the CX industry for the better. But the people involved are the heart of customer experience and it's important that we find the right balance as we start to implement new AI systems so that everybody wins! Joining us for today's episode is Suzanne Duffy of Papier and she knows a lot about hitting this balance perfectly.
2024-07-1724 min
Todos os podcast | A crónica deportivaA crónica deportiva 26-06-2024Álvaro García Diéguez dixa a presidencia do RC Deportivo.
A galega Támara Echegoyen será abandeirada de España nos XX.OO. de París.
O BM Cangas é o club da Liga ASOBAL con máis seareiros de media no seu pavillón. Con exactamente 2.127, supera ao Ademar de León.
2024-06-2630 minCustomer Friendship™ ConversationsCreating Game-Changing Customer Experiences with AI, with Daniel Bunton of CleoAI is one of the hottest topics around right now. It's an exciting new field that has the potential to completely revolutionise how we approach customer experience from the ground up. That's where today's guest comes in. Daniel Bunton is the Head of Customer Support at Cleo AI. He knows exactly how to create game-changing customer experience with AI -- and that's the topic we're discussing today.
2024-06-1927 minCustomer Friendship™ ConversationsBold Decision-Making with the Advent of AI, with Silje Stougaard of VivinoIt’s no secret that we at Dixa are very excited about AI and its potential to improve the CX landscape. That’s why today, we’re exploring how we can be bold when it comes to making decisions for AI transformations. Joining us from Copenhagen is Silje Stougaard, the VP of Global Operation at Vivino, the world's largest wine marketplace with reviews straight from the community.
2024-05-2236 min
B2B SaaS CEOs93. Marketing special - How you generate more leads5 SaaS leaders from some of the Nordics' hottest SaaS companies right now about marketing.Listen to when 5 of the previous guests in B2B SaaS CEOs talk about ways to generate more leads.Timeline:0:45 - Mads Fosselius (Dixa)6:35 - Marit Rødevand (Strise)9:40 - Henrik Teisbæk (Veo)12: 50 - Tine Karlsen (Vev)15: 55 - Istvan Beres (DanAds)-Do you want to book more meetings and increase your sales?Automate your outreach with LinkedIn, email, phone, an...
2024-03-2521 min
The Messaging Maven Podcast by MessenteTue Søttrup: Connect With Your Customer - Refining The Dialogue around Customer Service and CommunicationsIn this episode, my guest is Tue Søttrup, VP CX Excellence & Chief Evangelist @ Dixa.
With more than 20 years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.
On this live session, we will talk about your approach to customer interaction and how to cut through the noise to ensure your customers feel appreciated and heard.
Key takeaways:
Techniques to identify and remove low-value conversations f...
2024-03-2148 min
B2B SaaS CEOs88. How you succeed as an underdog - Mads Fosselius (Dixa)Why you should find your favourite competitor.Listen to Mads Fosselius - CEO & Co-founder of Dixa - in B2B SaaS CEOs!We discussed why you should find your favourite competitor, Community-led growth, the first three things Mads would do re. the sales process if he would start a new startup, why you should leverage your network when doing outreach, and much more.-Timeline:1:30 - Who is Mads Fosselius?3:25 - Dixa's elevator pitch.6:00 - The story of Dixa.9:40...
2024-02-1936 minCustomer Friendship™ ConversationsThe Biggest Customer Experience Secrets We Learned in 2023 & How AI Will Shape the FutureIt’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. Of course, there’s no better time for introspection than the start of a new year. That’s why, on this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship Conversations so far.
2024-01-1733 minCustomer Friendship™ ConversationsWhy Quality Is Everything with Customer Experience, with Phillip Sønderskov of HiFi KlubbenPhillip Sonderskov is Global Customer Service Manager at HiFi Klubben. They’re a high-quality audio retailer and now they sell home theatre equipment too. Founded in 1980, they pride themselves on selling quality products and now, in addition to their web-stores, have more than 95 brick-and-mortar stores across Denmark, Norway, Sweden, the Netherlands and Germany. Phillip has been with HiFi Klubben for almost four years now, so he really knows the company and the unique needs of its customers – including over 1 million members of the HiFi Klubben Customer Club. He spoke to us from HiFi Klubben’s base in Denmark…
2023-12-2032 min
Wszechnica FWW - Historia644. "Mówić milczeniem" – shell shock w sztuce nowoczesnej / Łukasz MieszkowskiWykład Łukasza Mieszkowskiego towarzyszący wystawie „Krzycząc: Polska!
Niepodległa 1918”, Muzeum Narodowe w Warszawie, 28 lutego 2019 [0h40min]
https://wszechnica.org.pl/wyklad/mowic-milczeniem-shell-shock-w-sztuce-nowoczesnej/
Historyk opowiada o "shell shocku" doświadczanym przez żołnierzy na
frontach I wojny światowej oraz o odbiciu tego zjawiska w sztuce
Nowe środki prowadzenia walki użyte na masową skalę podczas I wojny
światowej, z huraganowym ostrzałem artyleryjskim na czele, powodowały
wśród żołnierzy urazy psychiczne nienotowane wcześniej na polach bitew.
Zjawisko „shell shocku” znalazło odzwierciedlenie w sztuce. Opowiedział o
nim historyk Łukasz Mieszkowski podczas wykładu towarzyszącego wystawie
„Krzyczą...
2023-11-2940 minCustomer Friendship™ ConversationsHow to Improve Your Customer Friendships by Working Smarter, Not Harder, with Lauren Klarskov of momkindLauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don't just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!
2023-11-1533 minCustomer Friendship™ ConversationsWhy Your Company Should Prioritize Simplicity Over Everything Else, with WSJ Bestseller Matt DixonMatt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect -- four books that are absolute must-reads in the field of customer experience. He joins us for a talk about everything from the number one mistake companies make with their customer experience to the future of the industry.
2023-10-1845 minCustomer Friendship™ ConversationsThe Best Way to Live Up to Your Brand's High Standards Long-term, with Becky Hickey of Oliver BonasBecky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?
2023-09-2032 minCustomer Friendship™ ConversationsWhy You Absolutely Have to Celebrate the Customer Service Wins, with Benedikt Peine of celebrate companyWe’re celebrating things here at Customer Friendship Conversations because, in this episode, we're speaking with Benedikt Peine, the Unit Lead Service at celebrate company. They’re a business developing and producing digital services and stationery products that allow you to celebrate any special event from a birthday to an anniversary to having a baby.
Based in Germany, their mission is to turn meaningful moments into lasting memories. When it comes to a special day, you want to make sure everything goes right. That means that customer friendship is especially important for celebrate.
So how do th...
2023-08-1632 min
Kunderejsen57. Samtale med Tue Søttrup om AI, ChatGPT & kundeserviceAI og Large Language Models som ChatGPT er et stort samtaleemne lige nu og i dette afsnit har jeg inviteret Tue Søttrup ind for at tale om hypen og mulighederne.Tue har mere end 20 års erfaring med at arbejde med kundeservice og kundeoplevelser. Han er i øjeblikket VP CX Excellence & Chief Evangelist hos Dixa, en kundeserviceplatform der hjælper virksomheder med at skabe bedre oplevelser for både kunder og medarbejdere. AI, Large language models og Machine Learning kommer til at påvirke alle der arbejder med kundeservice og kundeoplevelser, da disse nye værktøjer vi...
2023-08-021h 02
2023-07-2226 min2023-07-2245 minCustomer Friendship™ ConversationsMaking Feline Customer Friendships, with Luke Bishop of KatKinIn this episode, our customer experience hero is Luke Bishop. Luke is the Head of CX at KatKin, a fresh meal subscription service for cats. KatKin offer a premium product – and with that, customers expect a premium service. It’s easier said than done, but based on their amazing TrustPilot score, it seems like they know exactly what they’re doing. Listen to hear Luke let the cat out of the bag and find out exactly what makes KatKin so special.
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Thanks to Cofruition for consulting on and producing the show. You can learn more a...
2023-07-1932 min
Product with PanashProduct <> Marketing Therapy | Jennifer Montague (Onomondo, Dixa)#30: Ever wondered what it's like to be in the midst of clashing marketing, sales and product departments? Jennifer Montague, with her wealth of experience across these fields, joins me to discuss the unsightly silos that can form and how it's like a game of hot potato nobody wants to play. We dive deep into the heart of these divisions and brainstorm strategies to dismantle these barriers to refocus on what really matters – the customer. From developing an acquisition workforce that truly represents each department to understanding the nuances of customer journeys, our conversation is a treasure trove of insights. ...
2023-07-0344 minCustomer Friendship™ ConversationsA More Intimate Type of Customer Friendship, with Cherina Røsand of SinfulThis is a particularly spicy episode of the podcast because we're talking to Cherina Røsand. She’s the Head of Customer Care at Sinful Group, an award-winning e-commerce sex toy business. As you can imagine, customer experience takes an entirely different shape when your customers are buying something so personal and intimate. So how do Sinful manage to maintain such high levels of customer satisfaction?
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Thanks to Cofruition for consulting on and producing the show. You can learn more about Sinful or head to Dixa.com to lear...
2023-06-2833 min
UNVEIL: intuitively unlearning life's bs14. Caribbean Legacy: Exploring the African Roots of the Americas with Dr. Natasha LightfootIn this episode of I'm Not Yelling, I'm Dominican!, we dive into the rich history and legacy of Caribbeanites with our featured guest, Dr. Natasha Lightfoot, Associate Professor of History at Columbia University. Dr. Lightfoot shares her extensive knowledge on the crucial role of people of African descent in shaping the United States and the entire Western hemisphere. We discuss the importance of addressing the painful legacies of slavery, colonialism, and the various isms—capitalism, racism, sexism, colorism—that emerged from the first sins of Western expansion. As first-generation kids, we reflect on our unique experiences growing up between two...
2023-06-1953 minCustomer Friendship™ ConversationsChatGPT Is Coming For Your Customer Service JobChatGPT, the new AI-powered chatbot, might be the most widely talked about tool in the last few months, and amid a market downturn – do we all need to be worried? Resume Builder, a US-based career site for creating resumes, polled 1,000 business leaders and found 48% of companies using ChatGPT say it has replaced workers. But, to what extent?
If you’re curious about the chances of ChatGPT taking over your customer service job – join Dixa’s product leaders: Rob Krassowski (Chief Product Officer), Tue Søttrup (VP CX Excellence and Chief Evangelist) and MIrza Beširović (Di...
2023-06-071h 00Customer Friendship™ ConversationsKeeping the Technical Simple with Cristina Martinez of WhiskerIntroducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that's been taking the internet by storm.
Getting customer experience right can be hard at the best of times -- and that's when you're not dealing with a product as complex as a robot! On top of that, Whisker is based entirely in the USA, the nation with the best reputation on the planet for customer service so they have a lot to live up to. Cristina tells us why.
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Thanks to...
2023-05-1736 min
The Technology Leadership PodcastS2 | Episode #7 - Jürgen Vogel - Engineering Advisor and Co-Founder at Solvemate - "The significance of an open culture in a company's success"About Jürgen:Jürgen Vogel is an Engineering Leader and Co-Founder of Solvemate (now acquired by Dixa), a customer service platform for businesses. Juergen has in his career built and scaled multiple companies and led their teams to noteworthy success.Synopsis:In this episode of the Technology Leadership Podcast, Jürgen Vogel discusses the significance of an open culture in a company's success. He explains that open culture has two sides: individual and collective. He attributes the success of Solvemate, his most recent company (now acquired by Dixa), to...
2023-05-0237 min2023-05-0144 min2023-05-0141 minCustomer Friendship™ ConversationsFinding the Customer Friendships You Didn't Know You Had, with Kasper Tvernø Hartvigsen of HobbiiToday's customer experience hero is Kasper Tvernø Hartvigsen. Kasper is Head of Customer Success at Hobbii, the one-stop shop for yarn-lovers around the world.
Hobbii pride themselves on having everything someone might need for their next knitting or crocheting project, all in one place. And their yarn heroes are leading the industry!
And after you hear Kasper's knowledge and expertise, you'll agree that he proves himself to be the friend we didn’t know we had.
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Thanks to Cofruition for consulting on and producing the show. You can learn more abo...
2023-04-2632 minCustomer Friendship™ ConversationsNever Let Perfect Get in the Way of Better, with Harriet Treadwell of Butternut BoxButternut Box are changing the game in the dog food industry by creating personalised food plans for each dog and delivering their high-quality products straight to customers' doors.
In this first episode of Customer Friendship™ Conversations, host Ciaran Nolan sits down with Harriet Treadwell, Customer Love Director at Butternut Box.
Ciaran and Harriet discuss the importance of customer love and how it aligns perfectly with the concept of Customer Friendship™. They delve into the Butternut Box philosophy of putting the customer experience front and centre, and why it's essential to never let perfection get in the...
2023-04-1236 minCustomer Friendship™ ConversationsTrailer: Customer Friendship™ ConversationsWhat’s the secret to creating loyal customer relationships that last?
Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.
Why not join in the conversation and become part of the Customer Fr...
2023-04-1001 min2023-04-0132 min2023-04-0116 min2023-03-3122 min
Howdy PartnersEpisode 29: Developing Examples to Foster Internal Buy-In | Maurits PieperMaurits Pieper joins the show to discuss the partner program he’s built out over the past two years at Dixa. As head of partnerships, Maurits has uncovered successful strategies and tactics to secure internal buy-in from department heads and the C-suite. Maurits covers ‘partner enablement’ as well, reinforcing the idea that it takes time and support for sellers to learn partners’ products. Maurits covers challenges he’s faced as the partnerships motion at Dixa has grown, and how those challenges have shifted with the growth of the department. He brings an optimistic perspective as he talks...
2023-03-3024 minThe Technology Leadership PodcastS2 | Episode #1 : Mirza Beširović - Group Product Manager at Dixa - 'How to upskill in Product Management'About Mirza:Mirza Beširović is a group PM at Dixa, a B2B SaaS customer service platform. As a poetry translator turned tech professional, Mirza's career journey has been non-linear and unique. He began his journey a decade ago translating poetry, but eventually found his way to Germany and a part-time student gig at a tech company. This opportunity later led to a team leadership position and a full-time focus on the tech industry. Though his initial focus was on data management and working with machine learning teams, his career path also included roles in...
2023-01-2438 min
Humans of CXUnlocking Agent Happiness for CX Success with Tue SøttrupIn this episode, Todd is joined by Tue Søttrup, Vice President, Customer Excellence at Dixa, a customer service platform based in Copenhagen, Denmark, which now has offices in London, Berlin, Lyon, Chicago, and Melbourne. With over twenty years of experience in customer services, Tue is striving to improve customer experience by optimizing agent happiness. They discuss the role agents play in improving the customers' experience and why providing a conducive environment for the agents to work is important. They further elaborate on the importance of agent happiness in customer service and how it can lead to happy cu...
2022-12-1325 min
Evolution Exchange Nordics PodcastEvo Nordics #315 - The Challenges Facing Start-Ups And Scale UpsToday's host is:Connor LeylandAnd today's guests are:Christian Frederiksen - Product Manager at WeldDimitri Borisevich - Team Lead at CortiShruti Raviraj - Product Manager at LEGOMads Ritter Nørskov - Engineering Lead at Dixa Hosted on Acast. See acast.com/privacy for more information.
2022-11-1551 min
The Quest For Epic Customer SupportCreating a Customer Friendship PlatformFor too long, customer service interactions have been impersonal and transactional by nature. To counteract this, customer support teams need to build friendships with customers and create long-lasting relationships that benefit both the customer and the agent. Mor Cohen is a Customer Success Manager at SQEPtech (previously Director of Global of Global Customer Support at Dixa). Mor has led and managed a global tech support team to achieve great relationships between customers and agents. In this episode, Mor talks about how Dixa built its success by focusing on the agent experience. Join us as we discuss:What is a...
2022-10-1331 min
The Art of Customer Service // by Solvemate.Erik Pfannmöller: Best Practices from Customer Service Pioneers | The Art of Customer Service #33A look back at 32 episodes of „The Art Of Customer Service“
As mentioned in earlier episodes, Solvemate was acquired in March 2021 by Dixa, the all-in-one, intelligent customer service platform. With the objective of joining forces and keeping on delivering high-quality content with top-notch guests, future podcasts will be hosted by Dixa. In his last episode as host, Erik Pfannmöller goes over the key learnings processed and retained while discussing with customer service thought leaders over the past two and a half years.In this episode you'll learn…• Why customer service should be at the heart of...
2022-10-1031 min
SaaS Interviews with CEOs, Startups, FoundersDetails behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation
2022-06-0226 min
The Art of Customer Service // by Solvemate.Mads Fosselius, Benoit Gagnon: The Future of Customer Service | #Customer Service #31Agent-centred, data-driven & automated
Have you heard the maxim that it costs less to retain an existing customer than to acquire a new one? It turns out that customer acquisition is just the start. The future will be all about building customer friendships that create loyalty and turn customers into advocates. In this episode, Mads Fosselius, CEO of Dixa, and Benoit Gagnon, CEO of Miuros, talk with Erik about their recent merger and what it means for the future of customer service. Tune in for a look at how the effortless trinity of agent-centered, data-driven, and automated customer service is...
2022-05-3027 min
Amazing Business RadioCustomer Service and Issue Centricity Featuring Devin PooleEmpowering Customer Support Agents with DataShep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa, the groundbreaking conversational customer service platform. They discuss connecting with customers using intelligence, empathy, and the right information.Top Takeaways: · Issue Centricity is a focus on a customer's specific situation. It is making sure that support agents have the right data and information about the problem, the issue and resolution history, and the context of where the customer is coming from at their disposal. · When support agents don't understand the full scope of the customer's sit...
2022-05-0328 min
Exitroots#73 - Benoit Gagnon - Rachat de Miuros par DixaDans ce nouvel épisode d’Exitroots j’interviewe Benoit Gagnon, co-fondateur de la startup Miuros, solution conçue pour aider les marques à transformer les données client en des informations exploitables grâce à l’analyse alimentée par l’IA.
Dans cet épisode on parle,
- d'une startup qui bootstrappe pour arriver au bon product market fit
- de l'exploitation des données et de l'intelligence artificielle dans le domaine du service client
- de l'importance de la culture d'entreprise et de l'ADN international et du remote work pour Miuros
- des enjeux de recrutements pour scaler sa startup
- des enjeux et de...
2022-04-271h 03
Customer Service Gold Dust PodcastEP 55: Reconnecting The Customer Experience with Mads FosseliusWelcome to Episode 55 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Mads Fosselius.Mads is the CEO & Co-Founder of Dixa.We hear him talk about what he considers to be the key elements of CX in today's day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service.------You can find Mads online at:LinkedIn Dixa Report
2022-04-1336 min
Punk CX: Customer Experience Insights with Adrian SwinscoeThe impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of ArwenToday’s interview is with Joel Bailey, the Product & Service Director at Arwen, a technology platform that uses AI to remove unwanted content from social media in less than a second. Joel joins me today to talk about hate and toxicity in social media, the scale and cost of the problem and the impact it has not only on customers but also your team.
This interview follows on from my recent interview – The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa – and is number 422 in the series of interviews with authors and business leaders that are...
2022-04-0652 minPunk CX: Customer Experience Insights with Adrian SwinscoeThe 3 pillars of agent happiness - Interview with Tue Søttrup of DixaToday’s interview is with Tue Søttrup, Chief CX Evangelist & VP CX Excellence at Dixa, a customer service platform that generates value for brands and customers through better conversations. Tue joins me today to talk about some recent research that Dixa recently released, what we can learn from it, knowledge centred service and agent happiness.
This interview follows on from my recent interview – In three years gig experts will be able to do everything agents can do in the contact centre – Interview with Roger Beadle of Limitless – and is number 421 in the series of interviews with authors a...
2022-03-2845 min
The ConduitHow Dixa could grow through Demand Gen and SEO – Insider MarketingIn this episode we look at how Dixa – a customer engagement platform – could scale its demo model with SEO and Demand GenDixa websiteClaim your free SaaS Scale sessionSaaS Positioning Canvas toolAuthority Architecture framework===SaaS Marketing Bites is produced by B2B SaaS marketing agency Powered by Search. It's hosted by Head of Growth Marc Thomas. You can follow @iammarcthomas or Powered By Search CEO Dev Basu @devbasu on Twitter for more updates and marketing insights. If you enjoyed this episode, you can do the following things right away: Claim your Free SaaS S...
2022-01-2430 min
Insider MarketingHow Dixa could grow through Demand Gen and SEOIn this episode we look at how Dixa – a customer engagement platform – could scale its demo model with SEO and Demand GenDixa websiteClaim your free SaaS Scale sessionSaaS Positioning Canvas toolAuthority Architecture framework===SaaS Marketing Bites is produced by B2B SaaS marketing agency Powered by Search. It's hosted by Head of Growth Marc Thomas. You can follow @iammarcthomas or Powered By Search CEO Dev Basu @devbasu on Twitter for more updates and marketing insights. If you enjoyed this episode, you can do the following things right away: Claim your Free SaaS S...
2022-01-2030 min
Builders' Studio: a Founder School by Slush#5 Culture - Nina Carøe (Dixa) | Builders' Studio: a Founder School by SlushVideo game rooms and ping-pong tables – everyone wants to have a great company culture, but few really understand what it means and how to build one. On a foundational level culture can be seen as your values and beliefs in action –joining us to talk about culture is Nina Carøe, VP of People and Culture at Dixa. Having led culture at Dixa during its intense growth in past years, Nina will be enlightening founders on how they should think about culture and act on it from Day 1 onwards to enable sustainable growth and ensure culture scales with t...
2022-01-0527 min
How the Fxck SEO PodcastEp. 36: How to create an inbound lead engine your sales team doesn't hate (Feat. Jennifer Montague, Director of Marketing @ Dixa)Subscribe to the newsletter over at www.thefxck.com.
This week's guest is Jen Montague, Director of Marketing at Dixa (the Europe-based customer service platform that just raised their $105m series C round).
We dig into Dixa's lead gen process, from content creation; distribution process; paid advertising best practice; audience segmentation; and most importantly, the process of taking an inbound lead and turning it into something that your sales team can't WAIT to receive.
Enjoy the episode. Drop us a note on LinkedIn with your feedback, I'd love to hear from you.
2021-11-1839 min
Customer Support LeadersFrom The Archives: Ep 146: Fireside with Tue SøttrupSend us a textFrom The Archives: Fireside with Tue SøttrupTue Søttrup helps me kick off this new Fireside season with a conversation about Product-Led Customer Success, and how Dixa have used this approach to drive product engagement and business improvements for the customers at the same time.
2021-11-1221 min
Business Transformation Pitch with The CX GoalkeeperCX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer SuccessThe CX Goalkeeper had a smart discussion with Tue Sottrup Chief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels. You will learn: Some highlights on the ECXO How DIXA makes the conversation between companies and customers EASIER How agents can focus on the customers and not on the systems they are using How to...
2021-09-0618 min
AugmentAlgolia, Dixa, LogicGate,QuotaPath and Contentful raise funds | Limelight Networks acquires Layer0 | A group of SaaS pioneers in India has announced the forming of the Together Fund | Airwallex has launched Capital 49Algolia attains the unicorn tag, raising $150M in Series D from Lone Pine Capital. The round quadrupled its valuation achieved during its Series C in 2019, taking it to $2.25B. The company plans to address the increased demand for its search and recommendation products, continue its product expansion using the fund.Limelight Networks has announced its definitive acquisition agreement with Layer0, to purchase the latter in a cash and stock deal. The acquisition is aimed at making Limelight meaningfully transform into an edge SaaS provider and also driving its revenue, margins and EBITDA.Dixa has raised $105...
2021-07-2903 min
The European Startup ShowMads Fosselius, CEO of Danish SaaS startup Dixa on Reimagining the Customer Service Value Proposition[1:18] Why do you feel so strongly about this vision of creating friendships between customers and agents and where does this vision come from?[7:28] As a company, what was the process you undertook to define the category that you want to be in?[19:29] How do you convince your customers to switch from an established vendor?[24:27] What are some of the mistakes you have made in your early days? And what are your biggest learnings in this journey?[27:20] What strategies worked for you to get your first 10, 100 and 500 customers?[32:03] What advice would you give entrepreneurs on how to scale pre-series A?[33:08] What...
2021-06-3039 min
Marketing CornerEpisode 3: Attribution: Marketing's Pandora's BoxIn this episode, Jen and Casper discuss different attribution modelling, their benefits and their pitfalls. How can you use your attribution data intelligently to optimize efforts without drowning in data? What is the perfect attribution model and will we ever achieve it?
Update: since recording this episode, at Dixa we implemented a W-shape attribution model where we give a majority of our attribution to first, middle and last touches.
2021-06-3020 min
Project A | The Operational VCUS go-to-market strategy for European scale-ups | PAP#109What does it take for a European scale-up to nail go-to-market in the US? Charlotte, our Head of Venture Development, picked the brain of Scott Sinatra who is Chief Revenue Officer at Dixa, the customer engagement platform and Project A portfolio company. As a global sales leader with experience at Glassdoor and Glint, Scott truly understands what it takes to internationalise from a commercial perspective. He shares his best practices, who to look for as your first hire on the ground, how to find a strong sales leader like himself and what you need to have in place as a c...
2021-05-0637 min
Project A PodcastUS go-to-market strategy for European scale-ups | PAP#109What does it take for a European scale-up to nail go-to-market in the US? Charlotte, our Head of Venture Development, picked the brain of Scott Sinatra who is Chief Revenue Officer at Dixa, the customer engagement platform and Project A portfolio company. As a global sales leader with experience at Glassdoor and Glint, Scott truly understands what it takes to internationalise from a commercial perspective. He shares his best practices, who to look for as your first hire on the ground, how to find a strong sales leader like himself and what you need to have in p...
2021-05-0637 min
The SaaS Revolution ShowCharting the journey of Dixa from Zero to $10mill ARR, Mads Fosselius (Dixa)Mads Fosselius, CEO of Dixa, is this week’s guests on The SaaS Revolution Show.
Check out the other ways SaaStock is helping SaaS founders move their
business forward:
🇮🇪 SaaStock Europe | Dublin, Ireland
Book tickets: https://saastock-europe.com/
🇺🇸 SaaStock USA | Austin, Texas
Book tickets: https://saastock-usa.com/
🤝 SaaStock Founder Membership: A private members group of B2B SaaS
founders between $100K - $10M ARR who are committed to growth and
helping others (https://www.saastock.com/founder-membership/)
🌎 SaaStock Local: Monthly meet-ups in cities all around the world,
bringing together SaaS enthusiasts and experts to discuss the most
pressing topics in SaaS (https://local.saas
2021-04-0842 min
#scxtalk - Podcast mit Gesprächen zur Customer Experience (R)Evolution#024 Im Gespräch mit Tue Soettrup zu Entwicklungstrends beim Omnichannel Customer Service Management (Mitschnitt vom 18.03.21)Im #scxtalk 024 haben wir Tue Soettrup zu Gast. Er ist Chief CX Evangelist bei Dixa, einem dänischen Anbieter einer Omnichannel Customer Service Lösung. Im Gespräch geht es um die aktuellen Veränderungen rund um die Kundenerwartungen und -anforderungen beim Thema Customer Service.
2021-03-1844 min
The Content Mix PodcastFrom mid-career intern to leading a department | Jennifer Montague | DixaIt doesn’t matter what stage you’re at in your career. When your passions urge you to change your path, you should go for it. Today on the podcast, Jennifer Montague shares her inspiring story of how she pursued an internship as an adult which led to her current position as director of marketing for Copenhagen-based startup, Dixa. Tune in as Jennifer talks with Shaheen Samavati about the world of lead generation and data tracking, the importance of prioritizing mental health, and why it’s never too late to be an intern.
2021-01-2838 min
The SaaSiest Podcast9. Mads Fosselius CEO and Co-founder, Dixa - Owning the ecosystem is always better than just being part of it!In this episode, we speak to Mads Fosselius CEO and cofounder at Dixa, one of the fastest-growing conversational customer support platforms in the world. Here is a humble and yet bold story of how Mads and his co-founders decided to disrupt a customer service world, where point solutions were the norm, with a Platform philosophy to bring it all together. Join us as Mads shares how they got started, what it meant to build a SaaS company with the ecosystem in focus, from product to GTM strategies. Mads generously shares with all of us great and tangible insights on...
2021-01-2751 minThe SaaSiest Podcast9. Mads Fosselius CEO and Co-founder, Dixa - Owning the ecosystem is always better than just being part of it!In this episode, we speak to Mads Fosselius CEO and cofounder at Dixa, one of the fastest-growing conversational customer support platforms in the world. Here is a humble and yet bold story of how Mads and his co-founders decided to disrupt a customer service world, where point solutions were the norm, with a Platform philosophy to bring it all together. Join us as Mads shares how they got started, what it meant to build a SaaS company with the ecosystem in focus, from product to GTM strategies. Mads generously shares with all of us great and tangible insights on...
2021-01-2751 min
Customer Experience Leaders ChatAdopting a Product-led Customer Success Mentality with DixaIn a new episode, Tue from Dixa talks about how he puts his Customer Success team on 'enablement sessions' with their clients to learn how they use the tool and then make recommendations towards solving more business problems.
2020-12-1710 minCustomer Support Leaders146: Fireside with Tue SøttrupSend us a textSpecials: Fireside 6Tue Søttrup helps me kick off this new Fireside season with a conversation about Product-Led Customer Success, and how Dixa have used this approach to drive product engagement and business improvements for the customers at the same time.
2020-11-1321 min
IværksætterhistorierDixa – Techcrunch Disrupt og 1 milliard på 3 årMads Fosselius fortæller for første gang sin iværksætterhistorie. Mads fortæller om sine tidligste iværksætter erindringer helt op til at være co-founder og CEO for milliard virksomheden Dixa.
2020-08-141h 01
IværksætterhistorierDixa – Techcrunch Disrupt og 1 milliard på 3 årDixa - Techcrunch Disrupt og 1 milliard på 3 år Mads Fosselius fortæller for første gang sin iværksætterhistorie. Mads fortæller om sine tidligste iværksætter erindringer helt op til at være co-founder og CEO for milliard v...
2020-08-141h 01
Notion Capital - exceptional founders, extraordinary journeysR03 - Building a healthier business, with Mads Fosselius, CEO, DixaMads Fosselius is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.
2020-07-2224 minNotion Capital - exceptional founders, extraordinary journeysR03 - Building a healthier business, with Mads Fosselius, CEO, DixaMads Fosselius is the CEO of Dixa, and as a customer services platform it was only natural for them to double down on helping customers work through these challenging times.
2020-07-2224 min
HIDEV PodcastMicrosserviços - Jean Melo - TÉCNICAS #3Nesse Episódio #3 do quadro de Técnicas do HiDev Podcast a gente conversou sobre Microsserviços com Jean Melo.
Falamos sobre o que ele entende por uma arquitetura baseada em microsserviços, quais os prós e contras, quando o uso é adequado ou não, quais as tecnologias associadas à microsserviços e como elas se encaixam, além de responder várias perguntas e comentários dos ouvintes.
Jean tem Doutorado pela IT University of Copenhagen na Dinamarca, e atualmente atua como engenheiro de software na startup Dixa também na Dinamarca.
Quando termin...
2020-07-2047 min
HIDEV PodcastJean Melo - TRAJETÓRIAS #3Nesse Episódio #3 do quadro de Trajetórias do HiDev Podcast a gente conversou com Jean Melo.
Jean tem Doutorado pela IT University of Copenhagen na Dinamarca, além de ter tido um breve período como pesquisador visitante na Carnegie Mellon University, nos Estados Unidos, considerada a melhor universidade de computação do mundo. Atualmente ele atua como engenheiro de software na startup Dixa na Dinamarca.
Falamos sobre os desafios de migrar de uma carreira acadêmica para um a carreira no mercado de desenvolvimento de software. O que motivou essa mudança e o que ga...
2020-07-1350 min2020-06-1424 min2020-06-1407 min2020-06-1302 min2020-06-1341 min2020-06-1316 min
Rise with MitalConscious Living and Ayurveda with Dr. Dixa BhavsarLet's see how Ayurveda can help us live consciously with Dr. Dixa Bhavasa, a Qualified Ayurveda Doctor from India. She is so keen to spread the wisdom of Ayurveda and help others live a better life. Today we are sharing our conscious chat about what living consciously means, some of the practices that can benefit us, and what Ayurveda says about conscious living. Check it out.
Find Dr. Dixa @drdixa_healingsouls
Parenting Journal: https://mailchi.mp/dccbf1656476/raisetoriseparentingjournal
https://Instagram.com/raisetorise
Receive 30% off Ayurvedic Seva supplements at https://ayurvedic-seva.com with code "raisetorise"
2020-05-0831 minPunk CX: Customer Experience Insights with Adrian SwinscoeHow anarchy and Emma Goldman inspires one of the coolest companies in America - Interview with Ari Weinzweig of ZingermansToday’s interview is with Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses, a gourmet food business group headquartered in Ann Arbor, Michigan, USA. Inc. Magazine described Zingerman's as the "Coolest Small Company in America”. Meanwhile, they have been featured in the Harvard Business Review and on MSNBC for their business practices and Bo Burlingham in his book, Small Giants, cited Zingerman's as a model for organizations that define success more creatively than just "getting as big as we can as fast as we can”. Ari joins me today to talk about what anarchy can teach...
2020-03-291h 08Punk CX: Customer Experience Insights with Adrian SwinscoeWe are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of DixaToday’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with their customers, break down technology silos and eliminate bad customer service. Mads joins me today to talk about ticketing, why we are moving into a conversational age, what’s wrong with many ticketing systems and what we should be thinking about when it comes to improving customer experience.
This interview follows on from my recent interview – Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord –...
2020-03-1847 min
Kassenzone | CEO InterviewsK#246 Status Quo Project A Investitionen und WeWork mit Florian HeinemannDirekt nach der Sommerpause nehmen Florian und ic…
Direkt nach der Sommerpause nehmen Florian und ich den anstehenden Börsengang von WeWork zum Anlass um über die Aussichten eines solchen Plattformmodells zu sprechen. Wir nehmen uns außerdem viel Zeit, um mal etwas tiefer in ein paar Project A Investments zu tauchen und zu erklären in welchen Industrien Project A mittlerweile unterwegs ist. Darunter sind Unternehmen wie Aula, Kry, Dixa, Sennder, Lampenwelt und Micropsi. Die meisten Unternehmen sind für die Hörer wahrscheinlich unbekannt, was es umso spannender macht die Investitionslogik zu verstehen. Wir erklären auch, wann es Sinn m...
2019-08-1849 min
Kassenzone | CEO InterviewsK#246 Status Quo Project A Investitionen und WeWork mit Florian HeinemannDirekt nach der Sommerpause nehmen Florian und ich den anstehenden Börsengang von WeWork zum Anlass um über die Aussichten eines solchen Plattformmodells zu sprechen. Wir nehmen uns außerdem viel Zeit, um mal etwas tiefer in ein paar Project A Investments zu tauchen und zu erklären in welchen Industrien Project A mittlerweile unterwegs ist. Darunter sind Unternehmen wie Aula, Kry, Dixa, Sennder, Lampenwelt und Micropsi. Die meisten Unternehmen sind für die Hörer wahrscheinlich unbekannt, was es umso spannender macht die Investitionslogik zu verstehen. Wir erklären auch, wann es Sinn macht für ein Startup sich an Proje...
2019-08-1849 min
Kassenzone | CEO InterviewsK#246 Status Quo Project A Investitionen und WeWork mit Florian HeinemannDirekt nach der Sommerpause nehmen Florian und ich den anstehenden Börsengang von WeWork zum Anlass um über die Aussichten eines solchen Plattformmodells zu sprechen. Wir nehmen uns außerdem viel Zeit, um mal etwas tiefer in ein paar Project A Investments zu tauchen und zu erklären in welchen Industrien Project A mittlerweile unterwegs ist. Darunter sind Unternehmen wie Aula, Kry, Dixa, Sennder, Lampenwelt und Micropsi. Die meisten Unternehmen sind für die Hörer wahrscheinlich unbekannt, was es umso spannender macht die Investitionslogik zu verstehen. Wir erklären auch, wann es Sinn macht für ein Startup sich an Proje...
2019-08-1849 min
Project A | The Operational VCThe Dixa Sales Playbook - 5 factors to consider for a successful sale | PAP#050What does it take to develop a good sales department? And how can you then get customers through the sales funnel with the highest possible conversion rate in the B2B space? Anders Mayntzhusen is the CCO of Dixa, a customer engagement platform that brings together all customer interaction with the business in one platform including live chat, email, phone and messaging. On the B2B Marketing & Sales Day by Project A, he explains how Dixa created a pentagon model that serves as a playbook for executive sales and business development. The “Sales Playbook” consists of five Ps namely process, proce...
2019-05-1048 minProject A PodcastThe Dixa Sales Playbook - Five factors to consider for a successful sale - with Anders Mayntzhusen, CCO @ Dixa | PAP#050What does it take to develop a good sales department? And how can you then get customers through the sales funnel with the highest possible conversion rate in the B2B space? Anders Mayntzhusen is the CCO of Dixa, a customer engagement platform that brings together all customer interaction with the business in one platform including live chat, email, phone and messaging. On the B2B Marketing & Sales Day by Project A, he explains how Dixa created a pentagon model that serves as a playbook for executive sales and business development. The "Sales Playbook" consists o...
2019-05-1047 min
Project A | The Operational VCFriends with Benefits: How to turn customers into friends in 2019 | PAP#041Demographics, social media, personalization and online trust platforms. Customers are changing, along with their preferred communication channels and their expectations of good customer service. Keeping up with them requires an understanding of the technical tools available in customer service, as well as the branding possibilities in this new world of service. Dixa is a customer friendship platform out of Copenhagen looking to evolve the way companies connect to and service their customers. Their CEO, Mads Fosselius, talks with with Raul Porojan, Sales & Customer Success Specialist at Project A. Guest: Mads Fosselius, CEO of Dixa Host: Raul Porojan, Sales & Customer Success S...
2019-03-0743 min