Shows
The CX Tipping Point®EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad ThyesIn this episode of The CX Tipping Point Podcast, Martha Dorris spoke to Chad Thyes, the President of Adonde LLC. Chad has many years of experience in the management and operation of contact centers and worked in many of the contact centers that deliver some of the most important services that the federal government delivers to the public.In this episode, Chad shares his insights into the:Importance of contact centers to the government’s ability to provide information and services to the customers of the governmentTools and technology that can drive improvements in se...2024-08-131h 08