Shows
The Cone of Shame Veterinary Podcast383 - Why Veterinary Client Trust Feels Different in 2026Dr. Jules Benson, BVSc, MRCVS, founder of Tapetum Lucidum Consulting, tackles one of the biggest questions facing veterinary medicine right now, why trust in veterinarians feels more fragile than ever. Fresh off a conference, he and Dr. Andy Roark explore how corporate growth, changing client perceptions, and rising costs are reshaping veterinary client trust and the perceived value of care. They dig into relationship-centered care, the importance of authentic practice values, and how evidence-based veterinary medicine, including spectrum of care and real-world outcome data, can help teams communicate options clearly and confidently. You will walk away with a deeper...
2026-03-0526 minThe Cone of Shame Veterinary Podcast378 - Everything Is Gross and They're Doing It WrongDr. Sarah Boston, DVM, DVSc, DACVS, boarded surgical oncologist, author, podcaster, and stand up comedian, joins Dr. Andy Roark for a candid, funny, and slightly unhinged conversation that started with a text message and turned into a full blown existential check on veterinary medicine. Ever feel like the system is just a little… off? From commission based pay and buried service fees to corporate pressures and the emotional tax of modern practice, Andy and Sarah dig into why so many vets feel icky about how medicine is monetized right now. You will hear honest reflections on compensation models, professional va...
2026-01-2922 minThe Cone of Shame Veterinary Podcast373 - 2025 Post Mortem & Predicting 2026Ryan Leech, founder and host of The Bird Bath podcast and principal at First 100 Veterinary Growth Consulting, joins Dr. Andy Roark for their annual year end tradition, breaking down the biggest veterinary industry stories of 2025 and what they mean for 2026. Feeling whiplash from corporate consolidation, tightening budgets, AI everywhere, and practices wondering what comes next? You are not alone. Andy and Ryan unpack what they call “the great compression,” from private equity shifts and practice group shutdowns to leadership changes at major players, all while keeping it light, honest, and very real. They also dig into the rapid rise of A...
2026-01-0122 minThe Cone of Shame Veterinary Podcast372 - Lessons Learned in 2025Dr. Andy Roark, DVM, MS tackles one of the trickiest leadership challenges out there, showing up strong when things do not go according to plan. Ever walked out of a meeting or presentation thinking, well that was rough? Kelsey Beth Carpenter joins us as Andy breaks down why those moments matter more than we think, how leaders build credibility through adaptability, and why owning ambiguity is a core leadership skill. This episode dives into executive presence, audience awareness, and the art of engaging people even when the format, timing, or tech falls apart. You will walk away feeling validated...
2025-12-2542 minThe Cone of Shame Veterinary Podcast370 - The Rise of the Distributive Model for Veterinary EducationDr. Stacy Anderson, Dean at Lincoln Memorial University College of Veterinary Medicine and President of COWBEL, joins Andy to dig into the rise of the distributive model for veterinary education. If you have ever wondered how students can get high quality clinical training without a traditional teaching hospital, or you have questions about capacity, specialty exposure, and whether practices actually enjoy taking students, this episode is for you. They also talk about what makes a rotation site truly great, why hands-on experience matters so much, and how practices can benefit from becoming teaching partners. Gang, let’s get into th...
2025-12-1123 minThe Cone of Shame Veterinary Podcast368 - Unleashing the BondDr. Rustin Moore, Dean of The Ohio State University College of Veterinary Medicine, joins Dr. Andy Roark to talk about his new book, Unleashing the Bond: Harnessing the Power of Human-Animal Interactions. This episode dives into why our relationships with animals are so profound, from therapy dogs and service animals to stories of resilience like Molly the Pony and Fiona the therapy dog. Dr. Moore shares what inspired him to write the book, the paradox of loving animals while working in veterinary medicine, and how understanding the human-animal bond can shape better care for both pets and people. You’ll...
2025-11-2723 minThe Cone of Shame Veterinary Podcast367 - Do We Really Need More Veterinarians?Dr. Matthew MacLachlan, Assistant Professor of Veterinary Business and Economics at Cornell University, joins Dr. Andy Roark for a deep dive into one of the profession’s biggest debates: do we really need more veterinarians? With new vet schools popping up across the country, Andy and Matt unpack whether more graduates will actually solve the shortage in rural areas or simply flood urban markets. They dig into workforce economics, burnout, wages, and how retention may matter more than recruitment. Matt also shares what rising pet care costs, changing consumer behavior, and mid-level practitioner roles could mean for the future of...
2025-11-2027 minThe Cone of Shame Veterinary Podcast353 - The Impacts of Medical FutilityDr. Nathan Peterson, DVM, DACVECC, MA Bioethics joins Dr. Andy Roark to dive into one of the hardest questions in veterinary medicine: what happens when treatments feel futile? As an emergency and critical care specialist at Cornell with a master’s in bioethics from Harvard, Dr. Peterson has studied how veterinary teams wrestle with cases where the outcome may not change and the burden often falls on technicians carrying out the plan.In this conversation, Andy and Nathan unpack how veterinarians and technicians define medical futility, why perspectives often differ, and how the lack of agency can in...
2025-09-1122 minThe Cone of Shame Veterinary Podcast351 - Avoiding Reckless Change In Vet MedMatt Salois, PhD, joins Dr. Andy Roark to talk about why not every shiny new idea in veterinary medicine is a good idea. From the surge in new veterinary schools to the debate on mid-level practitioners and telemedicine, Matt raises the question: are we solving problems or just creating new ones? With his trademark humor and economist’s lens, he makes the case for smarter, not faster, change in vet med. In this episode, you’ll hear a fresh take on why retention may matter more than recruitment, how productivity really impacts our profession, and why veterinary medicine doesn’t have...
2025-08-2828 minThe Cone of Shame Veterinary Podcast349 - Vet Med Mental Health Status ReportDr. Brian Bourquin, president of Not One More Vet (NOMV), joins Dr. Andy Roark to unpack the current state of mental health and wellness in veterinary medicine. What started as a small Facebook group has grown into a powerhouse nonprofit providing grants, peer support, accreditation programs, and a safety net for veterinary professionals in crisis.In this candid conversation, Brian shares NOMV’s evolution, the impact of programs like Clear Blueprint and Lifeboat, and what he really thinks about the progress we’ve made in tackling veterinary burnout and mental health challenges. He also opens up about his...
2025-08-2131 minThe Cone of Shame Veterinary Podcast343 - Lawsuits! Interns, LMU, the AVMA, and more!Dr. Lance Roasa, a veterinarian and practicing lawyer, who is the founder of Roasa Law Group joins Dr. Andy Roark. They dive into two key lawsuits shaking up the veterinary world: LMU Lincoln Memorial University suing the AVMA for anti-competitive practices and veterinary interns launching a class action lawsuit against the Match program and some vet schools. Dr. Roasa breaks down both cases, discussing the reasons behind them, the arguments involved, and the potential impact on the profession. They also touch on broader issues like the influence of venture capitalists and the evolving landscape of veterinary medicine. Let's get...
2025-07-2426 minThe Cone of Shame Veterinary Podcast341 - IBD Dog Now has Renal Disease (HDYTT)Dr. Caitlyn Getty, DVM, PhD, DACVIM (Nutrition), is back on the Cone of Shame to tackle a classic hot mess express: the IBD dog who now has early kidney disease. In this “How Do You Treat That?” episode, Dr. Andy Roark presents Murph, a finicky Yorkie with a sensitive gut, a history of GI explosions, and renal values on the rise. The kicker? His current food is working, and his owners are terrified to change it.Dr. Getty breaks down how to approach cases with conflicting nutritional needs and shares her checklist for diet sele...
2025-07-1422 minThe Cone of Shame Veterinary Podcast340 - Women In BusinessDr. Stacee Santi, veterinarian, tech founder, and author of Stop Acting Like a Girl, joins Dr. Andy Roark for a conversation that challenges the norms women are handed and how those expectations shape careers in veterinary medicine and beyond. From the ER to the boardroom, Stacee has walked the walk, founding Vet2Pet, navigating startup negotiations, and now stepping into authorship and podcasting with her new show Everyday Wonder Women. In this episode, she shares the pivotal moment that inspired her book title, how generational beliefs shaped her journey, and why so many high-performing women still hesitate to speak...
2025-07-1023 minThe Cone of Shame Veterinary Podcast337 - Helping Pet Owners Process End-of-Life DecisionsDr. Mary Gardner, DVM, co-founder of Lap of Love, joins Dr. Andy Roark to talk about one of the most emotional parts of veterinary medicine—helping pet owners process end-of-life decisions. Before you brace for a downer, take a breath. This episode is anything but heavy. With laughter, warmth, and a whole lot of heart, Mary brings her signature optimism to a conversation that every vet team will relate to. They dive into the guilt pet owners feel about getting a new pet, the emotional signs that often go unnoticed, and how to support clients in the thick of gr...
2025-06-2631 minThe Cone of Shame Veterinary Podcast335 - The Ignored Art of Animal HandlingIn this jam-packed episode, Dr. Andy Roark sits down with Tabitha Kucera to talk about why animal handling deserves way more respect in the veterinary world. We’re not just talking about holding techniques here. This is about understanding body language, reducing fear, anxiety, and stress (FAS), and elevating handling to an art form. You’ll hear Tabitha’s take on why our old-school training methods don’t cut it anymore, how we can retrain ourselves and our teams to do better, and why learning to handle animals with empathy isn’t just kinder—it’s also more efficient. Whether you're...
2025-06-1235 minThe Cone of Shame Veterinary Podcast334 - HDYTT: Limb Malalignment in Growing DogsDr. Derek Fox, DVM, PhD, DACVS joins Dr. Andy Roark to talk all things angular limb deformities and why they’re about so much more than crooked-legged Bassets. In this episode, Dr. Fox shares how limb malalignment is often the root of conditions like patellar luxation and elbow dysplasia, what general practitioners should be watching for in growing puppies, and how to set realistic expectations with pet owners when surgery might be needed. From practical recheck tips to why simple photos can make all the difference, this one’s packed with orthopedic gems. Gang, let’s get into this episod...
2025-06-0528 minThe Cone of Shame Veterinary Podcast331 - How (Un)affordable Will Care Be?Dr. Jules Benson joins Dr. Andy Roark for a deep dive into the economics of veterinary care, where it’s headed, and what it means for your practice. Using data trends from the last few years, Dr. Benson breaks down the troubling pattern of rising veterinary service costs and declining client visits, projecting what that could look like by 2030. But this isn’t a doom-and-gloom forecast. Together, they explore practical, optimistic strategies for keeping care accessible, building client trust, and thinking entrepreneurially about pricing, transparency, and innovation in independent practice. If you’re a veterinary professional looking to understand where...
2025-05-2233 minThe Cone of Shame Veterinary Podcast330 - HDYTT: The Red-Eyed DogDr. Alex Sigmund joins Dr. Andy Roark to tackle a common but tricky case, a 9-year-old shih tzu with persistent red eyes. In this "How Do You Treat That?" episode, Dr. Sigmund walks through his diagnostic approach to chronic canine eye redness, including Schirmer tear tests, fluorescein staining, tonometry, and the critical red flags for glaucoma, dry eye, and autoimmune conditions. They also cover practical tips for intraocular pressure measurements, antibiotic stewardship, and how to guide pet owners through managing long-term eye care. If you want to sharpen your skills diagnosing and treating red-eye cases in dogs, especially in...
2025-05-1522 minThe Cone of Shame Veterinary Podcast328 - How are veterinary practices doing in 2025?Sheri Gilmartin, CVT and VP of Sales at Vetsource, joins Dr. Andy Roark to share data-driven insights on the current state of veterinary practices in 2025. With access to anonymized data from over 8,000 clinics, Sheri discusses key trends—including declining client visits, slowing revenue growth, and how independent practices are performing compared to corporate groups. They also explore rising interest in feline care, the impact of pricing strategies, and how practices that prioritize client communication and a spectrum of care approach may be better positioned in today’s economic landscape. This conversation is a helpful check-in for anyone wondering where the...
2025-05-0821 minThe Cone of Shame Veterinary Podcast327 - Online Client Education That Actually WorksDr. Tannetje’ Crocker, DVM, joins Dr. Andy Roark to talk about one of the most powerful (and often underused) tools in veterinary practice: social media. From Instagram posts to TikToks, Tannetje’ shares how she uses positive, relatable content to connect with pet owners, educate her community, and grow her practice in meaningful ways. In this episode, they dive into what kind of messaging actually works online, how to reach the right audience without fear tactics, and why being authentic matters more than ever. Whether you're trying to hire new team members, bring in more clients, or just wondering if you...
2025-05-0131 minThe Cone of Shame Veterinary Podcast325 - On Becoming the Vet Eye GuyDr. Alex Sigmund, DACVO, joins Dr. Andy Roark to share his journey from uncertain pre-vet student to rising ophthalmology star and social media sensation, better known as The Vet Eye Guy. In this episode of the Cone of Shame Podcast, Alex opens up about falling in love with ophthalmology during vet school, navigating the competitive world of residencies, and building a wildly popular educational Instagram presence. From his passion for teaching to the moment he realized his bite-sized videos were making a global impact, Alex talks candidly about the heart behind his content—and why he’s determined to make...
2025-04-1727 minThe Cone of Shame Veterinary Podcast319 - Why Do You Want to be AVMA President?Dr. Jen Quammen joins The Cone of Shame Podcast to discuss her candidacy for AVMA President-Elect and why she’s stepping up to lead the profession. In this episode, she and Dr. Andy Roark explore what it takes to run for AVMA leadership, the changes she hopes to bring—like expanding membership to include credentialed veterinary technicians—and the challenges of guiding a large, public-facing organization. They dive into the AVMA’s evolution, the importance of diverse representation, and how veterinary professionals can get involved without overwhelming commitments. If you’ve ever wondered what the AVMA does, where it’s headed, or...
2025-03-1323 minThe Cone of Shame Veterinary Podcast318 - Lessons Learned Teaching Vets DentistryDr. Donnell Hanson joins The Cone of Shame Podcast to share her passion for helping veterinarians overcome their fear of dentistry through her unique training center, The Four Legged Tooth Fairy. In this episode, Dr. Hanson and Dr. Andy Roark explore why dentistry can be such a source of stress for veterinarians, the most common roadblocks that hold doctors back, and how a hands-on, supportive approach can transform anxiety into confidence. They discuss the role of mentorship, repetition, and small group learning in making dentistry feel more like "arts and crafts" than a high-stakes procedure. Whether you're a seasoned...
2025-03-0615 minThe Cone of Shame Veterinary Podcast316 - Should You Still Have Torb On Your Shelf?Veterinary anesthesia expert Tasha McNerney, CVT, CVPP, VTS (Anesthesia & Analgesia) joins The Cone of Shame Podcast with Dr. Andy Roark to break down the role of butorphanol (Torb) in veterinary practice today. They dive into its sedative vs. analgesic properties, when it shines, and when it falls short, especially in pain management. Tasha explains opioid receptor interactions, how to think critically about using butorphanol in different cases, and why it might still deserve a spot on your clinic’s shelf. Plus, they discuss Tasha’s new book, "Pain Management for Vet Techs and Nurses," and the upcoming Veterinary Anesthesia Nerds Symposiu...
2025-02-2023 minThe Cone of Shame Veterinary Podcast313 - Time To Use More Locals and Less OpioidsTasha McNerney, CVT, VTS (Anesthesia & Analgesia), aka the original Anesthesia Nerd, joins Dr. Andy Roark to dive into the cutting edge of pain management in veterinary surgery. In this episode, Tasha discusses how to reduce opioid use while improving patient outcomes through multimodal analgesia and local anesthetic blocks. She breaks down the ERAS (Enhanced Recovery After Surgery) protocol, adapted from human medicine, and how it can revolutionize the way veterinary teams manage surgical pain. Dr. Roark and Tasha explore practical strategies for implementing local blocks in a variety of procedures, from spays and neuters to advanced orthopedic...
2025-01-3025 minThe Cone of Shame Veterinary Podcast310 - Leveling Up Fear FreeEver wondered what the next level of Fear Free handling really looks like? Dr. Andy Roark sits down with Dr. Megan Bauer and Jessica Osborne of Latah Creek Animal Hospital in Spokane, Washington, to explore their transformative journey into Fear Free practice. From navigating staff and client turnover to implementing innovative low-stress handling techniques, this duo shares how they’ve created a practice where pets, clients, and team members thrive. Discover practical tips, lessons learned, and inspiration for building a Fear Free culture in any clinic. Gang, you're gonna love this episode!LINKS...
2025-01-0928 minThe Cone of Shame Veterinary Podcast308 - Where is VetMed Going in 2025?Ryan Leech returns once again to talk about our 2025 predictions. Ryan Leech is the creator and host of The Bird Bath Podcast, and joins Dr. Andy Roark this time on The Cone of Shame Veterinary Podcast to explore veterinary industry trends and predictions for 2025. They discuss corporate consolidation, AI integration, emerging pet health technologies, and the potential for significant shifts in pet ownership demographics. Ryan shares insights on the future of pet care, including advancements in pain management, diagnostics, and wearable tech. Whether you're curious about industry growth areas or preparing for upcoming challenges, this episode is packed with...
2025-01-0224 minThe Cone of Shame Veterinary Podcast307 - Is There Anything Good About Modern Vet Medicine?Kelsey Beth Carpenter, RVT hosts a lively episode in which we find out what to do when we feel overwhelmed by the problems in our industry. On this episode of The Cone of Shame Veterinary Podcast, Kelsey Beth Carpenter Dr. Andy Roark to discuss optimism and cynicism in veterinary medicine. They dive into how choosing optimism can positively shape careers, the difference between optimism and toxic positivity, and strategies for navigating negativity in the profession. This episode offers actionable insights for veterinary professionals on maintaining hope, finding balance, and embracing opportunities amidst challenges. Whether you're a vet, technician, practice...
2024-12-2638 min
The Cone of Shame Veterinary Podcast300 - 300th Episode - Ask Andy AnythingThis time, you the audience, got to Ask Andy Anything! In this special 300th episode of the Cone of Shame veterinary podcast, host Kelsey Beth Carpenter turns the tables on Dr. Andy Roark, interviewing him about his journey from general practice veterinarian to renowned author, speaker, and conference founder. Dr. Roark shares insights into his career evolution, work-life balance strategies, and the importance of a strong team. He also reflects on memorable moments and guests from past episodes, offering a glimpse into the heart and soul of this beloved veterinary podcast. If you're a veterinarian, technician, or other veterinary...
2024-11-1451 min
The Cone of Shame Veterinary Podcast297 - Does Every Dog Need A Lepto VaccineDr. Jane Sykes joins us as we dive into the 2023 ACVIM Consensus Statement on leptospirosis. In this episode, Dr. Andy Roark is joined by Dr. Jane Sykes, a renowned small animal internist at UC Davis College of Veterinary Medicine and editor of Greene's Infectious Diseases of the Dog and Cat. Dr. Sykes emphasizes the growing importance of leptospirosis vaccination for all dogs, including those in urban areas. Dr. Sykes provides insights into recent advances in leptospirosis diagnostics, prevention, and the disease’s zoonotic potential, explaining how the updated consensus reflects new knowledge and data on this pathogen. She highlights critical de...
2024-10-2429 min
The Cone of Shame Veterinary Podcast294 - Surgical Management Of Hip Dysplasia (HDYTT)Dr. David Dycus provides a practical, in-depth look at managing canine hip dysplasia, from early diagnosis to surgical interventions in this episode of Cone of Shame Veterinary Podcast. Dr. Andy Roark sits down with . Dr. Dycus to discuss the various treatment options, including juvenile pubic symphysiodesis (JPS), pelvic osteotomies, and total hip replacements. He explains the importance of early detection, especially in breeds predisposed to hip dysplasia, and breaks down when and why certain surgical options are recommended. This episode is essential for veterinary professionals looking to better understand orthopedic surgery decisions and help guide pet owners through difficult choices...
2024-10-1033 min
The Cone of Shame Veterinary Podcast289 - Production - Based Pay For Support StaffDr. Peter Weinstein explores the feasibility of implementing a production-based compensation model for veterinary support staff with Cone of Shame host, Dr. Andy Roark. They touch on the potential benefits and drawbacks of this approach, discussing how it might improve job satisfaction, retention, and appreciation for technicians, assistants, and other support roles. Dr. Weinstein argues that while veterinarians benefit directly from production-based pay, the staff executing the bulk of the work often remain on fixed salaries, creating a disconnect in compensation fairness. The conversation also touches on broader topics such as profit-sharing and the overall drive to enhance workplace morale...
2024-09-1227 min
The Cone of Shame Veterinary Podcast287 - Working With Neurodivergent Veterinary ProfessionalsRon Sosa, a Certified Veterinary Practice Manager and advocate for neurodiversity, dives deep into the operational challenges and management strategies that can help create an inclusive environment. On this episode of the Cone of Shame Podcast, Dr. Andy Roark and Ron Sosa explore practical ways to manage workload effectively while being cognizant of the unique needs of neurodivergent staff. This episode is invaluable for anyone looking to enhance team dynamics and understand the nuances of neurodiversity in the workplace. Don't miss these insights that aim to foster a supportive and efficient practice environment.
Ron Sosa on LinkedIn: https://www.linkedin...
2024-08-2921 min
The Cone of Shame Veterinary Podcast286 - Technician Brand BuildingBeloved influencer and LVT, Sarah Parsons joins us to talk about her journey building a brand online. Join Dr. Andy Roark and Sarah Parsons, LVT, on the Cone of Shame Veterinary Podcast as they dive into the world of brand building in veterinary medicine. Sarah, the creative force behind the popular @Wat_Really_Happens_at_The_Vet social media channels, shares her journey and insights on leveraging platforms like TikTok, Instagram, and Facebook to engage with veterinary professionals. This episode explores the importance of creating content that resonates with a professional audience, the dynamics of social media growth, and tips...
2024-08-2226 min
The Cone of Shame Veterinary Podcast285 - Dermatology Tools For CatsVeterinary dermatologist Dr. Ashley Bourgeois returns to shed light on a topic often overlooked in veterinary care: dermatology issues in cats. Dr. Andy Roark and Dr. Bourgeois discuss the nuances of feline dermatology, emphasizing the challenges and underrepresentation of cats in dermatological care. They dive into common symptoms, diagnostic approaches, and effective treatments, providing valuable insights into managing allergies and skin conditions in cats. This conversation includes effective communication and expectation setting with clients in order to increase compliance. Tune in to another episode packed with practical advice and innovative solutions for veterinary professionals looking to enhance their dermatological care...
2024-08-1529 min
The Cone of Shame Veterinary Podcast284 - The Seduction Of Punishment In Animal TrainingVeterinary behaviorist Dr. Christopher Pachel joins the podcast to discuss the contentious debate over punishment in animal training. On this week's episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Pachel dive into the controversy surrounding positive reinforcement versus aversive methods. Dr. Pachel breaks down the science behind training techniques, discussing the immediacy, consistency, and efficacy of animal training and why balanced training might not be the best approach. They explore the psychological impacts on pets and the real-world application of these methods. This episode is packed with insights and practical advice for anyone involved in...
2024-08-0825 min
The Cone of Shame Veterinary Podcast283 - Awkward Conversations On Cremation And After - CareDr. Mary Gardner returns for a poignant discussion on pet aftercare and communicating it with clients.. Dr. Gardner, co-founder of Lap of Love Veterinary Hospice and an expert in end-of-life care, dives into the nuances of pet cremation and aftercare services, elucidating common misconceptions and concerns that pet owners and veterinary professionals have. The conversation dives deep into the importance of understanding and choosing the right aftercare options, encouraging veterinary professionals to visit crematories to ensure they meet standards before recommending them to pet owners.
LINKS
Dr. Mary Gardner: https://www.drmarygardner.com/
Dr. Mary Gardner Instagram: https://www.instagram...
2024-08-0136 min
The Cone of Shame Veterinary Podcast282 - When Will We Be Happy EnoughJosh Vaisman joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to explore the nuanced concept of happiness in the workplace. They delve into the realistic expectations of happiness at work, especially in demanding environments like veterinary practices. Josh emphasizes the balance between striving for employee happiness and acknowledging the inherent challenges of the job. They discuss the pitfalls of solely chasing happiness and the importance of fostering a work environment that values fulfillment and pride over constant joy. This episode offers insightful perspectives for veterinary leaders on setting realistic goals and cultivating a supportive workplace culture.
LINKS
...
2024-07-2532 min
The Cone of Shame Veterinary Podcast281 - What Viral Videos Can Teach About Boosting MoraleSarah Parsons joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to discuss the power of positivity and humor in boosting morale within veterinary clinics. She emphasizes the importance of creating content that veterinarians and staff can relate to, avoiding client bashing, and fostering a culture where the daily stresses of vet medicine can be met with humor and light-heartedness. Tune in to learn how Sarah uses her unique style to promote a healthy, positive work environment in veterinary settings.
LINKS
Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/
Sarah Parsons: www.vettechsarahparsons.com
Team Leads Summit...
2024-07-1825 min
The Cone of Shame Veterinary Podcast280 - Are We Really Busy Enough To HireEric Garcia joins us to discuss staffing and technology efficiency versus the need for hiring in veterinary practices. In this week's episode of the Cone of Shame Podcast, Dr. Andy Roark and Eric Garcia explore whether practices are truly understaffed or if the perceived need to hire more personnel is a response to inefficiency. The conversation dives into key performance indicators that suggest many practices might benefit more from enhancing operational efficiency rather than expanding their teams. They also touch on the role of technology in improving practice management through the use of automatic booking and AI record keeping. Let's...
2024-07-1137 min
The Cone of Shame Veterinary Podcast278 - We Have Trust IssuesDr. Peter Weinstein joins us to talk about some of the major mistrust we are seeing in veterinary medicine. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Dr. Peter Weinstein discuss how the lack of trust has emerged in the veterinary industry due to the influence of media and the current state of our country and culture. They take a deep dive into the origins of this mistrust, what can be done to address it, and their hopes for the future of the industry. Let's get into this episode!
LINKS
Dr. Peter Weinstein on...
2024-07-0433 min
The Cone of Shame Veterinary Podcast277 - Treating The Unengaged Veterinary TeamJosh Vaisman joins us to tackle the challenges of a struggling, disengaged team. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Josh dive into the symptoms of a low-spirited team and explore effective tools as well as strategies to lift morale. The discussion also covers culture renovation and whether leaders should aim for happiness or engagement in the workplace. Tune in for valuable insights on diagnosing and treating team issues to create a more positive and productive work environment. Let's get into this episode!
LINKS
Josh Vaisman at Flourish: https://www.flourish.vet/
Referenced...
2024-06-2737 min
The Cone of Shame Veterinary Podcast275 - TMJ Luxation In A Cat (HDYTT)Dr. Amy "Toothy" Thomson returns to discuss diagnosing and treating maxillofacial trauma in cats. Dr. Amy Thomson and Dr. Andy Roark tackle a case involving a domestic shorthair named Malcolm, whose jaw is misaligned. Dr. Thomson explains her approach to assessing and treating jaw luxations, emphasizing the importance of physical exams and occlusion checks over skull radiographs. She also shares a simple yet effective method using a pencil to correct TMJ luxation. Tune in for valuable insights on handling similar cases and supporting pet owners through the recovery process.
LINKS
Toothy Thomson Website: https://toothythomson.ca/
ObviVet Course Referenced: https...
2024-06-1322 min
The Cone of Shame Veterinary Podcast273 - PTSD In Veterinary ProfessionalsSharon Kramper joins us to discuss her research on the prevalence of PTSD in the veterinary workplace and its implications for veterinary teams. Together, Dr. Andy Roark and former veterinary practice manager, Sharon Kramper, explore various factors, potential index events, and what can be done when a team member may be experiencing debilitating symptoms. Tune in to this episode of the Cone of Shame Veterinary Podcast for important insights and strategies to support mental health in the veterinary field.
LINKS
NOMV Lifeboat: https://www.nomv.org/lifeboat/
National Alliance on Mental Illness: https://www.nami.org/
Shanti's Veterinary Mental Health...
2024-06-0628 min
The Cone of Shame Veterinary Podcast272 - Blackmarket FIP Cure UpdateDr. Julie Levy returns to share an update on the black market FIP cure from one of the most popular episodes of 2022. In this episode of the Cone of Shame Podcast, Dr. Andy Roark and Dr. Julie Levy discuss recent updates on drug approvals for remdesivir as a treatment for FIP. They explore how clients can save the lives of their FIP-diagnosed cats, what veterinarians can do to monitor success, and which resources are available to help in the battle against FIP. Tune in for essential insights and practical advice on managing this challenging condition.
LINKS
FIP Warriors: https://fipwarriors...
2024-05-3020 min
The Cone of Shame Veterinary Podcast270 - Why Do They Leave? Why Do They Stay? Retention & Attrition In Vet MedicineDr. Jessica Vogelsang discusses the latest findings in veterinary retention and attrition. She is joined by Dr. Andy Roark as they dive into the American Animal Hospital Association's new white paper, "Stay Please." Together, they explore both expected and unexpected insights gathered from a survey of over 15,000 veterinary professionals. Tune in to discover the reasons behind the departures and commitments of veterinary professionals, and what these trends could mean for the future of the veterinary field.
LINKS
AAHA White Paper: https://www.aaha.org/practice-resources/research-center/white-paper-form-the-path-to-increasing-retention-in-veterinary-medicine/
All Dogs Go to Kevin by Jessica Vogelsang: https://www.amazon.com/All-Dogs-Kevin-Everything-Veterinary...
2024-05-1627 min
The Cone of Shame Veterinary Podcast261 - Medical Conditions Masquerading As Behavior ProblemsDr. Christopher Pachel joins Dr. Andy Roark on the Cone of Shame podcast to discuss the intriguing case of Caliente, a seven-year-old calico cat exhibiting inappropriate urination. Despite the pet owners attributing the behavior to behavioral issues, the duo explores the underlying medical complexities. Tune in as they expertly navigate this conversation by validating the pet owners while shedding light on potential medical conditions driving Caliente's actions.
LINKS:
Dr. Christopher Pachel: www.DrPachel.com
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https...
2024-03-2830 min
The Cone of Shame Veterinary PodcastCOS - 250 - When Veterinary Consolidation Slows DownDr. Andy Roark and guest Ryan Leech have an insightful discussion about corporate consolidation in the veterinary industry. They dive into the significant changes that have occurred since the end of 2023, and how this has shaped the business landscape. The conversation covers aspects like the impact of interest rates, the shift in executive teams in veterinary groups, and the emerging trends in the sector. They also highlight the importance of adaptability and originality in the face of these market changes. The episode is teeming with valuable insights for those interested in the business behind veterinary medicine.
LINKS:
Article Referenced: https...
2024-01-1832 min
The Cone of Shame Veterinary PodcastCOS - 248 - New Research What Are Veterinarians Actually Willing And Able To Do About SuicideDoctoral candidate Sydney Waitz-Kudla joins Dr. Andy Roark to discuss her recent peer-reviewed publication on securing lethal means for suicide in veterinary practice.
WARNING: This episode discusses suicide and the means for suicide. Listener discretion advised.
LINKS:
Article Referenced: https://avmajournals.avma.org/configurable/content/journals$002fjavma$002faop$002fjavma.23.03.0129$002fjavma.23.03.0129.xml?t:ac=journals%24002fjavma%24002faop%24002fjavma.23.03.0129%24002fjavma.23.03.0129.xml
Lifeboat by NOMV: https://www.nomv.org/lifeboat/
Sydney Waitz-Kudla on LinkedIn: https://www.linkedin.com/in/sydney-waitz-kudla-40b97383/
Uncharted Veterinary Conference 2024: https://unchartedvet.com/uvc-april-2024/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
...
2024-01-1130 min
The Cone of Shame Veterinary PodcastCoS HoF - 246 - HOF: The Art Of Pricing Veterinary Medicine (Best Of 2023)We are dusting off our most listened episode of 2023 in which Fritz Wood, a renowned animal health consultant and advisor, joins Dr. Andy Roark to talk about pricing in veterinary medicine. Are increasing prices justified by inflationary pressures and rising costs of living? Do pet owners agree and/or accept this? What are the potential benefits and pitfalls of veterinary clinics raising prices? Should they do fewer large raises or more frequent smaller raises? The discussion ends with a conversation about the impact of corporate medicine and the coming future of telemedicine.
LINKS:
Fritz Wood Website: https://www.fritzwood.com/
...
2023-12-2849 min
The Cone of Shame Veterinary PodcastCOS - 245 - Year End ReflectionsDr. Andy Roark and Jamie Holms reflect on personal growth and professional goals for 2024. Andy grapples with patience and avoiding internalizing others' emotions, while Jamie aims to declutter her mind and improve her communication. Both stress the need for balance in veterinary medicine, emphasizing individual needs.
LINKS:
Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: https://drandyroark.com/store/
ABOUT OUR GUEST:
Jamie Holms is a chicken...
2023-12-2147 min
The Cone of Shame Veterinary PodcastCOS - 243 - The 4 Gifts Of Veterinary Medicine - Rotate Your DogsIn this episode, Dr. Andy Roark and Jamie Holms revisit an old article on balancing happiness, stability, and giving in vet medicine. They reflect on changes in perspectives over the years, discussing the evolution of these core principles while exploring the intricate facets of happiness, intentional giving, and the dynamics of optimism and realism in the veterinary field.
The 4 Gifts of Veterinary Medicine Article:
https://drandyroark.com/the-4-gifts-of-veterinary-medicine/
Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team...
2023-12-1428 min
The Cone of Shame Veterinary PodcastCOS - 240 - Veterinary Diagnostics And Screening Move Into The HomeAaron Massecar, Executive director of the Veterinary Innovation Council, joins Dr. Andy Roark to discuss a recent article on technology turning pet owner homes into the first touchpoint for diagnostics and screening of veterinary cases.
LINKS:
Aaron Massecar on LinkedIn:
Article: Home is the Emerging Care Site: https://todaysveterinarybusiness.com/technology-innovation-station-0823/
Veterinary Innovation Council: https://veterinaryinnovationcouncil.com
My Dog Is A Robot: https://www.mydogisarobot.com
Healthcare and Information Management Systems Society: https://www.himss.org
Consumer Electronics Show: https://www.ces.tech
Leadership Essentials Certificate: https://unchartedvet.com/certificates/
Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark
Dr. Andy...
2023-11-3036 min
The Cone of Shame Veterinary PodcastCOS - 238 - Anesthesia On A Full Belly (HDYTT)Veterinary Anesthesia Nerd Tasha McNerney joins Dr. Andy Roark on the podcast to unravel the intricacies of anesthesia on a full stomach. They explore navigating emergencies when surgeries can't be postponed, highlight crucial factors in devising meticulous anesthetic plans, and dissect the risks tied to regurgitation during anesthesia.
LINKS:
Veterinary Anesthesia Nerds: https://www.veterinaryanesthesianerds.com
Veterinary Anesthesia Nerds Symposium 2024: https://www.veterinaryanesthesianerds.com/cal/vans2024
Veterinary Anesthesia Nerds Facebook: https://www.facebook.com/groups/veterinaryanesthesianerds/
Canine Cardiology Webinar (Free RACE CE): https://drandyroark.com/CanineCardiology
Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark
Dr. Andy Roark Swag: https://drandyroark...
2023-11-2327 min
The Cone of Shame Veterinary PodcastCOS - 237 - Building Your Personal Board Of DirectorsDr. Addie Reinhard joins Dr. Andy Roark on the podcast to delve into the pivotal topic of mentorship in the veterinary field. They explore the significance of crafting a personal board of mentors, offering insights on being an effective mentee and navigating the terrain of feedback. Tune in as they unravel strategies for identifying the ideal mentors and uncover best practices in fostering these invaluable professional relationships.
MentorVet: https://www.mentorvet.net/
MentorVet Facebook:https://www.facebook.com/mentorvet1
MentorVet Instagram: https://www.instagram.com/mentorvet/
MentorVet LinkedIn: https://www.linkedin.com/company/mentorvet/
Dr. Andy Roark Resources: https://linktr...
2023-11-1633 min
The Cone of Shame Veterinary PodcastCOS - 235 - Choosing The Rulers We Measure Ourselves ByJamie Holms RVT interviews Dr. Andy Roark about his recent article in Today's Veterinary Business titled "Measuring Sticks." They discuss how we determine our own self worth and the tendency for driven people to choose unhelpful and unhealthy measurements by which to judge themselves.
LINKS:
ARTICLE: Measuring Sticks:https://todaysveterinarybusiness.com/measuring-self-worth-andy-roark/
Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: https://drandyroark.com/store/
ABOUT OUR GUEST:
...
2023-11-0935 min
The Cone of Shame Veterinary PodcastCOS - 230 - When Vet Techs Consider Leaving The FieldDave Cowan and Jeff Backus, Emergency & Critical Care Veterinary Technician Specialists and the hosts of the Vet Tech Cafe podcast, join Dr. Andy Roark to talk about when veterinary technicians consider leaving vet medicine.
Both Dave and Jeff were considering walking away from vet medicine when they met and decided to start their own podcast. Since then, they've learned lessons and gained insight on how to keep technicians engaged with vet medicine (and also when it's just better to go ahead and leave).
Let's get into it!
LINKS:
Vet Tech Cafe Podcast Homepage
Dr. Andy Roark on Vet Tech Cafe
...
2023-10-1933 min
The Cone of Shame Veterinary PodcastCOS - 226 - Does Production - Based Pay Undermine Veterinary Team Well - Being?Dr. Ivan "Zak" Zakharenkov joins the show to talk about a recent article of his, and the wellness research he is doing in the veterinary industry. He and Dr. Andy Roark discuss the impacts of production-based compensation on wellness and well-being, and how veterinary teams might be compensated in a more satisfying way.
LINKS:
Article: Does Production Pay Undermine Veterinary Team Well-Being?
Galaxy Vets: An Employee-Owned Veterinary Group
Veterinary Innovation Podcast
Dr. Ivan Zak on LinkedIn
Book: Great Game of Business
(Links to Amazon.com are affiliate links and help support the show)
Dr. Andy Roark Resources
Dr. Andy Roark...
2023-09-2828 min
The Cone of Shame Veterinary PodcastCOS - 224 - Inter - Cat Aggression (HDYTT)Dr. Lisa Radosta, veterinary behavior specialist, joins the podcast to scatter a PILE of knowledge pearls upon us! This is a wonderful discussion of inter-cat aggression and what vet professionals and clients can do to maximize their chances of success.
LINKS:
Dr. Radosta Links: https://linktr.ee/drradostadogresources
Florida Veterinary Behavior Service: https://flvetbehavior.com/
Dr. Lisa Radosta Homepage: https://drlisaradosta.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links...
2023-09-2121 min
The Cone of Shame Veterinary PodcastCOS - 223 - Translating Human Medical Experiences To Vet MedKelsey Beth Carpenter RVT, or Vet Tech Kelsey as she's known to her adoring fans, is a registered veterinary technician, singer/songwriter, and all-around creative genius. Her humorous takes on veterinary medicine can be found across the internet, and today she joins the podcast to discuss what she has learned about veterinary medicine from her own journey as patient facing a chronic medical issue.
LINKS:
Back to School Webinar Series: https://drandyroark.com/webinars/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https...
2023-09-1438 min
The Cone of Shame Veterinary PodcastCOS - 221 - Employment Negotiations Without Burning BridgesStacy Pursell, founder of the Vet Recruiter, joins Dr. Andy Roark to talk about common pitfalls in negotiating for a new job.
LINKS:
The Vet Recruiter: https://thevetrecruiter.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Stacy Pursell is an executive search consultant or executive recruiter serving the Animal Health industry and Veterinary profession for 25+ years. She is a workplace/workforce expert and...
2023-09-0731 min
The Cone of Shame Veterinary PodcastCOS - 220 - Leveraging AI To Improve Clinical Care In Veterinary MedicineDr. Jen Chatfield (aka Dr. Jen the vet) joins Dr. Andy Roark to discuss how clinicians are already using AI and machine learning in practice, and how these tools can be leveraged to improve clinical outcomes.
LINKS:
Chats with the Chatfields: https://chatfieldshow.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Jen Chatfield (aka Dr. Jen the vet) is a national thought-leader...
2023-08-3125 min
The Cone of Shame Veterinary PodcastCOS - 219 - Talking About Behavioral Euthanasia (HDYTT)Dr. Lisa Radosta, Veterinary Behavior Specialist, is on the podcast to discuss the behavioral euthanasia, the guilt and shame that pet owners experience as they consider it, and how best to support and talk to your veterinary team.
LINKS:
Florida Veterinary Behavior Service: https://flvetbehavior.com/
Dr. Lisa Radosta Homepage: https://drlisaradosta.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Lisa Radosta...
2023-08-2421 min
The Cone of Shame Veterinary PodcastCOS - 217 - Structuring Associate DVM Pay To CompeteDr. Karen Felsted DVM, CPA joins Dr. Andy Roark to talk about how practices can structure veterinarian compensation to better compete for new hires. They discuss salaries, production, split rate production, new graduate compensation and what the future of pay for veterinarians may look like.
LINKS:
PantheraT Management Consulting: https://www.pantherat.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Karen Felsted...
2023-08-1032 min
The Cone of Shame Veterinary PodcastCOS - 215 - Hall Of Fame: Venomous Snake Bite To The Lip! (HDYTT)In this Hall of Fame Episode: Join Dr. Roark and the wizard, the legend "Uncle Mickey Schaer" as they talk about that case that terrifies us all - the venomous snake bite!
LINKS:
Uncharted Practice Leader Summit: https://unchartedvet.com/practice-leaders-summit-2023/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Michael Schaer received his D.V.M. degree from the University of Illinois in 1970...
2023-08-0325 min
The Cone of Shame Veterinary PodcastCOS - 214 - Lessons We Wish We Had Learned Before Managing:leading People Part 1Crossover Episode!! In this episode, originally published on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about the lessons they wish they'd known BEFORE they started managing people and leading teams!
If you like this episode, you can check out part 2 over at the Uncharted Veterinary Podcast!
LINKS:
Uncharted Events: https://unchartedvet.com/upcoming-events/
FREE CE: Updates in Canine Pancreatitis: Treatment Innovation with fuzapladib sodium for injection 2023 - Date: 8/8/2023, 12pm - 1pm EST Registration Link: https://drandyroark.com/CaninePancreatitis
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
...
2023-07-2753 min
The Cone of Shame Veterinary PodcastCOS - 211 - Back To Reality - The Limits Of What We Can ControlJamie Holms RVT joins the podcast to interview Andy about one of his recent articles. The struggle to take ownership of what we can while knowing when to accept things that are out of our control is never easy. In this episode, Jamie and Andy talk through where those distinctions become challenging in veterinary medicine and what to do when its hard to tell the difference.
LINKS:
Article - Back to Reality: https://todaysveterinarybusiness.com/back-to-reality-discharge-notes-0223/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training...
2023-07-1336 min
The Cone of Shame Veterinary PodcastCOS - 208 - Hall Of Fame - Firework Phobia Over The PhoneThis week on the Cone..... We have a Hall of Fame episode for you! Dr. Andy Roark talks to Dr. Lisa Radosta about firework phobia and what we can do when clients call right before the bangs start. Let's get into it!
LINKS:
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Lisa Radosta graduated from the University of Florida College of Veterinary Medicine...
2023-06-2920 min
The Cone of Shame Veterinary PodcastCOS - 206 - What Does The Modern Pet Owner Actually Want?Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the "fur baby" and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what it might look like five years from now.
LINKS:
Steve's Blog & Website: https://stevedalepetworld.com/
TikTok: @groucho_thefunnycat
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark...
2023-06-2231 min
The Cone of Shame Veterinary PodcastCOS - 204 - Intentional Discounting RevisitedDr. Tannetje’ Crocker joins the podcast to expand on a previous episode where she and Dr. Roark discussed the ethics and implementation of intentional discounting. In this episode, Drs. Crocker and Roark talk about the feedback from that episode, what they see as valid criticism and what they disagree with.
The conversation then turns to a larger perspective on supporting pet owners who struggle to avoid finance, and the realities of working in a corporate emergency practice vs owning an independent clinic.
LINKS:
Follow Dr. Crocker's veterinary journey @dr.tannetje.crocker or www.drcrockerpetvet.com
Dr. Andy Roark Exam Room Co...
2023-06-0832 min
The Cone of Shame Veterinary PodcastCOS - 203 - Are Non - Compete Clauses Going Away In Veterinarian Contracts?Dr. Lance Roasa joins the podcast to talk non-compete clauses! There has been a lot of attention recently on FTC proposed rule makings around non-compete agreements, and some are wondering what's in the future for veterinarian contracts. Dr. Roasa weighs in on what's going on and what we can expect in the future.
LINKS:
Drip.vet - https://drip.vet/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee...
2023-06-0128 min
The Cone of Shame Veterinary PodcastCOS - 200 - Publix Supermarket & Turning Clients Into FansTyler Grogan CVT, Creative Marketing Director at Uncharted Veterinary Conference, joins the podcast to discuss her favorite grocery store and how to turn veterinary clients into loyal fans.
LINKS:
A Piece of the Pie: https://amzn.to/3L74Itz
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
Links to Amazon.com are affiliate links and help support the show. (They're also much smaller than normal links and...
2023-05-1828 min
The Cone of Shame Veterinary PodcastCOS - 198 - The Well - Leveraged Technician - How Do Practices Actually Get There?Ken Yagi, MS, RVT, VTS (ECC), (SAIM) joins Dr. Andy Roark to talk about how practices actually go through the process of increasing their delegation to and utilization of technicians.
LINKS:
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Kenichiro Yagi, MS, RVT, VTS (ECC), (SAIM)
During his 20+ years in the field, Ken has dedicated his career to reimagining veterinary nursing. He obtained his...
2023-05-0432 min
The Cone of Shame Veterinary PodcastCOS - 197 - What Happens In A Veterinary Board Complaint?Dr. Beth Venit, Chief Veterinary Officer at the American Association of Veterinary State Boards, joins the podcast to discuss veterinary board complaints in the United States and Canada. Dr. Venit explains how board complaints are made, processed and communicated to doctors and technicians. She talks about what to expect at State Board hearings, and what practices are mostly likely to land someone in one of those meetings. Finally, she gives some simple "best practices" to protect your license if you are a veterinarian or technician.
LINKS:
AAVSB Website: https://aavsb.org/
Dr. Andy Roark Exam Room Communication Tool Box Team...
2023-04-2730 min
The Cone of Shame Veterinary PodcastCOS - 195 - Changing The "Lanes" Of Practice: Urgent Care, Telemedicine & The VCPRNeurologist and Neurosurgeon Dr. Sean Sanders joins the podcast to talk about how General Practice is changing and must continue to change to both reduce veterinarian burnout and increase access to care. Dr. Sanders and Dr. Roark discuss how fragmenting general practice into "wellness" and "urgent care" could potentially benefit doctors, techs and pet owners. They then begin to unpack how innovation is currently being affected by requirements from states around the establishment of VCPRs.
LINKS:
Booster Pet: https://boosterpet.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming...
2023-04-1337 min
The Cone of Shame Veterinary PodcastCOS - 193 - How AI Will Change Vet Med In The Next 5 YearsDr. Adam Little joins Dr. Andy Roark to discuss what the recent launch of powerful AI tools like ChatGPT will mean for veterinary medicine in the next 5 years. They discuss how AI will impact communication with pet owners, customer service, building practice systems and protocols, and making accurate diagnoses.
LINKS:
ChatGPT: https://chat.openai.com/chat
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
...
2023-04-0642 min
The Cone of Shame Veterinary PodcastCOS - 192 - BONUS: Lessons Learned from Making Your Own PathIn January, Dr. Cassi Fleming (of the Vetfolio Voice Podcast) interviewed Dr. Andy Roark on lessons he has learned in his strange and wonderful career. That epsiode of Vetfolio Voice is presented here.
LINKS
Vetfolio Voice Podcast: https://www.vetfolio.com/pages/podcast-landing-page
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality...
2023-04-0351 min
The Cone of Shame Veterinary PodcastCOS - 191 - Making Practice Easier With AutomationMira Johnson CVPM CPA joins Dr. Andy Roark to talk about opportunities many veterinary practices are missing to lighten their load and speed up their work through automation.
In this episode, Mira discusses the benefits of decreasing human interaction in systems that are repeated (or simply are not enjoyable). She talks about identifying bottlenecks in practice and how to get started with the "core systems" a practice runs on. Dr. Roark explores how practices can calculate ROI for investing in automation, and asks about the most common pitfalls that practices fall into when beginning a path to greater efficiency through...
2023-03-3032 min
The Cone of Shame Veterinary PodcastCOS - 188 - Master's Degrees, Mid Level Practitioners, And The Future Of Veterinary TechniciansDr. Bonnie Price, Director of Lincoln Memorial University’s Master of Veterinary Clinical Care Program, joins the podcast to discuss LMU's new master's program for technicians, its objectives and the pushback against the program. Dr. Price and Dr. Andy Roark also discuss the current state of technician credentialing and what the future looks like for the technician profession.
LINKS:
LMU Master's of Veterinary Clinical Care: https://www.lmunet.edu/college-of-veterinary-medicine/graduate-programs/master-of-veterinary-clinical-care
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/ch...
2023-03-0951 min
The Cone of Shame Veterinary PodcastCOS - 186 - Unaccredited Vet Tech Programs, Irregular Practice Acts & The Path ForwardKen Yagi MS, RVT, VTS joins the podcast to talk about an unaccredited veterinary technician apprenticeship in the state of Washington, the quagmire that is technician certification standardization, the term "Veterinary Nurse" and how practices can change the way they leverage their support staff.
LINKS:
Veterinary Emergency Group (VEG): www.VEG.com
NAVTA: www.NAVTA.org
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
...
2023-02-2336 min
The Cone of Shame Veterinary PodcastCOS - 182 - The Technician Is Here. The Doctor Is Remote.Dr. Katie Cutter, co-founder of BoosterPet, joins Dr. Andy Roark to explain how her practices utilize in-person veterinary technicians and remote veterinarians to provide wellness care to pets.
LINKS:
BoosterPet: https://boosterpet.com/
Uncharted April Conference (April 20-22): https://unchartedvet.com/uvc-april-2023/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Katie Cutter is a North Carolina native. She received both her BS and DVM from North Carolina State University. She then completed her small animal rotating internship in 2001 and...
2023-01-2634 min
The Cone of Shame Veterinary PodcastCOS - 181 - When ER Vets Get To Give DiscountsDr. Tannetje’ Crocker joins Dr. Andy Roark to talk about the idea of "intentional discounting." What happens when veterinarians are able to openly discount (or even give away) services to pet owners in need? Let's get into it!
LINKS:
Dr. Crocker's Homepage: www.drcrockerpetvet.com
Uncharted Veterinary Conference - April 20-22, 2023
https://unchartedvet.com/uvc-april-2023/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Tannetje’ Crocker is a 2009 graduate from the Texas A&M University College of Veterinary Medicine. She is p...
2023-01-1941 min
The Cone of Shame Veterinary PodcastCOS - 177 - The Art Of Pricing Veterinary MedicineFritz Wood, a renowned animal health consultant and advisor, joins Dr. Andy Roark to talk about pricing in veterinary medicine. Are increasing prices justified by inflationary pressures and rising costs of living? Do pet owners agree and/or accept this? What are the potential benefits and pitfalls of veterinary clinics raising prices? Should they do fewer large raises or more frequent smaller raises? The discussion ends with a conversation about the impact of corporate medicine and the coming future of telemedicine.
LINKS:
Fritz Wood Website: https://www.fritzwood.com/
Uncharted Veterinary Conference: https://unchartedvet.com/uvc-april-2023/
AAHA Veterinary Fee Reference (2020...
2022-12-2948 min
The Cone of Shame Veterinary PodcastCOS - 175 - An Economist's Take On Keeping Care AffordableAre continuously rising prices in veterinary medicine inevitable, or is there a way to provide higher wages and better care while keeping costs reasonable? Economist Dr. Matthew Salois joins Dr. Andy Roark to discuss the economics of pricing in veterinary medicine.
LINKS:
Veterinary Study Groups: https://www.veterinarystudygroups.com/
Uncharted Veterinary Conference: https://unchartedvet.com/upcoming-events/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Matthew Salois, PhD is currently th...
2022-12-1539 min
The Cone of Shame Veterinary PodcastCOS - 171 - Embezzlement In Veterinary MedicineMira Johnson CPA, CVPM joins Dr. Andy Roark to discuss embezzlement in veterinary medicine. In an AAHA survey, 86% of respondents said employees had stolen from their clinic. Why does this happen so commonly in our industry? Who is responsible and what motivates the behavior? What can practices do about it?
LINKS:
JF Bell Group: https://cpasforveterinarians.com/
Practice Owner Summit: https://unchartedvet.com/practice-owner-summit-2022/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
AB...
2022-11-2430 min
The Cone of Shame Veterinary PodcastCOS - 170 - Saying "No" With A Smile & Keeping The Team Motivated - November Mailbag Pt. 2Dr. Andy Roark takes more questions from the mailbag!
Questions in this episode:
How involved should associate veterinarians be with boarding in the clinic?
Phone etiquette when trying to help non-clients on the phone who need assistance but they can't be seen due to lack of appointment availability
What are the best things to do for your staff on one of those crazy days when everything is on fire to keep them motivated ?
What's the best thing to do when you're feeling overwhelmed?
What advice would you give those that have trouble making boundaries at work?
How do you bridge...
2022-11-1748 min
The Cone of Shame Veterinary PodcastCOS - 169 - CBD, Labor Shortage, And Non - Economic Damages With Mark CushingMark Cushing Joins Dr. Andy Roark to review recent trends and policy battles in veterinary medicine. He discusses the veterinary labor shortage, telemedicine, nurse practitioners, lawsuit damages and CBD regulation. He also gives his predictions for the midterm 2022 elections and how they will impact veterinary medicine in the coming year.
LINKS
Practice Owner Summit: https://unchartedvet.com/practice-owner-summit-2022/
Pet Nation: https://amzn.to/3yNT8gj
Animal Policy Group: https://animalpolicygroup.com/
Mark Cushing Website: https://www.marklcushing.com/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
What’s on my Scrubs?! Card Game: https://drandyroark.co...
2022-11-1033 min
The Cone of Shame Veterinary PodcastCOS - 168 - Cutting Hours, Resting B Face & Angry Clients - November MailbagDr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session.
Questions in this episode:
I'm overwhelmed. Do you recommend I just cut back hours and turn people away?
How do you tell an employee she/he has a "Resting B@#$ Face"?
What can you do to “reset” when you are spiraling into negativity?
What are the top 5 soft skills you look for in an employee?
What are your top 5 educational opportunities for CSR's, Techs, Assistants, etc.
Do you have a script for...
2022-11-0348 min
The Cone of Shame Veterinary PodcastCOS - 167 - Referral Battles When Everyone Is OverwhelmedDr. Tannetje' Crocker, a practicing emergency room veterinarian and social media personality joins Dr. Andy Roark to discuss how work overwhelm is pitting emergency vets and general practitioners against each other.
LINKS:
Uncharted Practice Owner Summit: https://unchartedvet.com/practice-owner-summit-2022/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
Dr. Tannetje’ Crocker is a 2009 graduate from the Texas A&M University College of Veterinary Medicine. She is passionate about mentorship and...
2022-10-2743 min
The Cone of Shame Veterinary PodcastCOS - 164 - Private Equity, Rising Wages & Affordable Care Understanding Modern Veterinary EconomicsEconomist Matt Salois, Ph.D. joins Dr. Andy Roark to discuss the driving economic forces in the veterinary profession today. They discuss the impact of corporatization across the profession, how private equity is changing the way practices operate, and how buying practices at ridiculously high prices is supposed to pay off in profits. They also discuss rising wages in the profession (which are good!) and rising costs to pet owners (which are bad!). Will the price of veterinary services really DOUBLE in 7-10 years? What can we do to prevent that? Let's get into this episode!
LINKS:
Good News: There's...
2022-10-0640 min
The Cone of Shame Veterinary PodcastCOS - 158 - Is It Worth Being Online Anymore? Reputation Management Post - PandemicBill Schroeder joins Dr. Andy Roark to discuss how digital marketing for veterinarians has changed in recent years. They debate the value of spending time and energy online as a veterinary practice, and then discuss strategies for responding to negative online reviews and building a rock-solid online reputation.
LINKS:
Avoid a Toxic Team: Creating Psychological Safety: https://unchartedvet.com/product/avoid-a-toxic-team-creating-psychological-safety/
Get Sh*t Done Shorthanded Virtual Conference: https://unchartedvet.com/gsd-shorthanded/
InTouch Reputation Resource: https://intouchvet.com/wp-content/uploads/2022/01/The-Veterinary-Guide-to-Online-Reviews.pdf
SocialMedia Examiner: https://www.socialmediaexaminer.com/
Hubspot: https://blog.hubspot.com/
Bill's Contact Info: bill@intouchvet.com
Dr...
2022-09-0845 min
The Cone of Shame Veterinary PodcastCOS - 155 - Causes And Treatments For Hypoglycemia In Dogs (HDYTT)Hypogylcemia trips veterinarians up in a number of ways. It has a variety of causes and some can be more challenging to pinpoint than others. In this episode, Veterinary Medical Internist Dr. Andrew Woolcock joins Dr. Andy Roark to discuss the case of a young hypoglycemic yorkie, before expanding the conversation to discuss hypoglycemia in general.
This discussion covers causes of hypoglycemia, appropriate diagnostic workups, and practical treatment approaches.
LINKS
https://www.vet.purdue.edu
GSD Shorthanded Virtual Conference: https://unchartedvet.com/gsd-shorthanded/
Dr. Andy Roark Exam Room Communication Tool Box Course:
https://drandyroark.com/on-demand-staff-training/
What’s on my Sc...
2022-08-1822 min
The Cone of Shame Veterinary PodcastCOS - 147 - When Veterinary Clinics Get CancelledWhat's it like to have your clinic torn apart online? When thousands of phone calls roll in telling you that you're awful, what impact does that have on the staff and how do you handle it? Do you respond? What if that just makes things worse?
This week, Dr. Andy Roark is joined by Dr. Meghan Vaught and Sarah Mills from the Maine Veterinary Medical Center. Last month, their clinic found itself on news channels across the country and the front page of reddit. What followed was a harrowing experience no one should have to go through. Along with it...
2022-07-0744 min
The Cone of Shame Veterinary PodcastCOS - 143 - What Do Veterinary Practices Need To Start & Stop Doing?Dr. Adam Little joins us to discuss what veterinary practices need to start doing and stop doing to adapt to a changing world. He and Dr. Andy Roark discuss everything from remote work to the challenges of recruiting and hiring in a super-tight labor market. If you like big ideas and inspiration for a bright future, this is the episode for you!
LINKS:
GoFetch: https://www.gofetch.ca/
NEW Dr. Andy Roark Exam Room Communication Tool Box Course:
https://drandyroark.com/store/
What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/
Dr. Andy Roark Swag: drandyroark.com/shop
Al...
2022-06-1646 min
The Cone of Shame Veterinary PodcastCOS - 142 - Mystery Toxicosis! Chlorfenapyr In Dogs (HDYTT)Dr. Tina Wismer, Senior Director of ASPCA Pet Poison Control Center joins Dr. Andy Roark to talk about a scary case. Vomiting, fever, muscle tremors, and a stiff gait.... what could be the cause??
Chlorfenapyr is a chemical used in some pest control sprays, and it can be a fatal toxin for pets. Dr. Wismer discusses the risks and how to treat these cases if/when we see them.
LINKS:
ASPCA Animal Poison Control: https://www.aspca.org/pet-care/animal-poison-control
NEW Dr. Andy Roark Exam Room Communication Tool Box Course:
https://drandyroark.com/store/
What’s on my Scrubs?! Card Ga...
2022-06-0918 min
The Cone of Shame Veterinary PodcastCOS 120: The Economic Toll of Burnout in Veterinary MedicineDescription:
Clinton Neill, PhD, assistant professor at Cornell University College of Veterinary Medicine’s Center for Veterinary Business and Entrepreneurship, joins Dr. Andy Roark to discuss the economic impact of burnout on the veterinary profession.
LINKS:
Burnout’s Economic Toll on Veterinarians Calculated (JAVMA): https://www.avma.org/javma-news/2021-12-15/burnouts-economic-toll-veterinarians-calculated?utm_source=delivra&utm_medium=email&utm_campaign=JAVMA%20News%20December%2015%202021&utm_id=3330547&utm_term=Read+more&dlv-emuid=c2921e9c-4321-4b95-ba17-70b6e899c404&dlv-mlid=3330547
Uncharted Podcast on iTunes: https://podcasts.apple.com/us/podcast/the-uncharted-veterinary-podcast/id1449897688
WORKSHOP - Loading the Bus w/ Dr. Andy...
2022-02-1740 min
The Cone of Shame Veterinary PodcastCOS 087 Firework Phobia Over the PhoneDr. Andy Roark talks to veterinary behaviorist Dr. Lisa Radosta about firework phobia and what we can do when clients call right before the bangs start.
Originally published: July 2, 2020 -
Links:
Secret Sauce to Optimizing workflow: https://unchartedvet.com/upcoming-events/
Charming the Angry Client On-Demand Team Training: https://drandyroark.com/courses/charming-the-angry-client/
Dr. Andy Roark Swag: https://drandyroark.com/swag
All Links: https://linktr.ee/UnchartedVet
ABOUT OUR GUEST:
Dr. Radosta is a board certified veterinary behaviorist and owner of Florida Veterinary Behavior Service since 2006.
She lectures nationally and internationally for veterinarians, their staff and lay people. She has written...
2021-07-0120 min
The Cone of Shame Veterinary PodcastCOS 83: How Pay for Veterinarians is ChangingDr. Andy Roark and multi-practice owner, veterinarian and attorney Dr. Lance Roasa discuss how compensation for veterinarians is rapidly changing and why the change is happening. Topic include the evolution of compensation for product sales, the rise of pure-production compensation, and the dirty (and increasingly common) secret of negative accrual and how it’s being hidden in contracts.
Links:
WORKSHOP: Motivating People Who Don’t Want To Be Motivated w/ Dr. Andy Roark: https://unchartedvet.com/product/motivating-people/
Dr. Andy Roark Swag: https://drandyroark.com/swag
All Links: https://linktr.ee/UnchartedVet
ABOUT OUR GUEST:
Dr. Lance Roasa is a 2008 grad...
2021-06-031h 00
The Cone of Shame Veterinary PodcastCOS 82 Animal Welfare and DEI in Veterinary MedicineDr. Andy Roark sits down with Dr. Tierra Price (Founder and CEO of BlackDVM Network) and James Evans (Founder and CEO of CARE) to discuss diversity, equity and inclusion in the field of animal welfare.
CARE (Companions and Animals for Reform and Equity) believes in the inherent goodness and dignity of all people. Ex-offenders, People without Homes, Seniors, Renters, Families with Small Children, and Yes, People of Color. To that end, CARE’s mission is to bring diverse voices to the Animal Welfare industry while also advocating for a more inclusive path to pet adoption. CARE is using evidence-based tools an...
2021-05-2738 min
The Cone of Shame Veterinary PodcastCOS 081: Closing For COVIDThis week on the cone...Dr. Tracy Sandstalks with Dr. Andy Roark about her decision to temporarily close her clinic during the pandemic. Dr. Sands talks about how and why she made the decision to shut down for 2 weeks, how the staff reacted, what she told her clients and how her community responded. It’s truly a brave and amazing story!
LINKS:
WORKSHOP: Motivating People Who Don’t Want To Be Motivated w/Dr. Andy Roark: https://unchartedvet.com/product/motivating-people/
Dr. Andy Roark Swag: https://drandyroark.com/swag
All Links: https://linktr.ee/UnchartedVet
ABOUT OUR GUEST:
Tracy Sands, DVM...
2021-05-2037 min