Shows
Healthy Wealthy & SmartDr. Stowe Shoemaker: Hospitalble Healthcare - It is not an OxymoronIn this episode, I am joined by Dr. Stowe Shoemaker, PhD, to discuss the intersection of hospitality and healthcare and how healthcare providers can learn from the hospitality industry. He defines hospitality as providing an incredible experience that makes customers feel like family and want to return. The conversation explores the critical drivers that create a good customer experience in healthcare. Tune in to discover the valuable insights that can improve the healthcare experience for patients. Show notes: [00:02:09] Critical drivers for customer experience. [00:05:37] Knowing and understanding the cost of service. 2023-09-0143 min