Shows
Leadership and CX PodcastLeading Across Generations Bridging the Gap in the WorkplaceOne team. Four generations. Countless perspectives. Here’s how to lead them all — without losing your mind. About the Episode: In today’s workplace, it’s not just about managing tasks — it’s about managing mindsets. From Gen Z fresh out of college to Boomers with decades of experience, each generation brings its own strengths, struggles, and styles to the table. In this episode of the Etech Leadership Table and CX Podcast, Melissa and Fabiola get real about what it takes to lead across generations — the misunderstandings, the “aha” moments, and everything in between. Why You Should Watch: Decode the Generational Divide Un...2025-05-2000 minLeadership and CX PodcastLeading Across Generations Bridging the Gap in the WorkplaceOne team. Four generations. Countless perspectives. Here’s how to lead them all — without losing your mind. About the Episode: In today’s workplace, it’s not just about managing tasks — it’s about managing mindsets. From Gen Z fresh out of college to Boomers with decades of experience, each generation brings its own strengths, struggles, and styles to the table. In this episode of the Etech Leadership Table and CX Podcast, Melissa and Fabiola get real about what it takes to lead across generations — the misunderstandings, the “aha” moments, and everything in between. Why You Should Watch: Decode the Generational Divide Un...2025-05-2000 min
ETech ChatNetwork Security: Why It’s Essential for Business Growth60% of small businesses fold after a cyberattack. This podcast highlights key strategies to protect your business, from firewalls and encryption to employee education. Learn how a strong network security plan ensures business continuity, data protection, and competitive advantage.
Read more: https://blog.etech7.com/why-is-network-security-important
Website: https://www.etech7.com/ Facebook: https://www.facebook.com/etech7/ Twitter: https://twitter.com/etech7 Pinterest: https://www.pinterest.com/pin/532691462145336130/ YouTube: https://www.youtube.com/@ETech7NewYorkLinkedIn: https://www.linkedin.com/company/etech-7 Emil Isanov on LinkedIn: https://www.linkedin.com/in/emilisanov/2025-01-3001 minETech ChatStrategies to Prevent Cloud Security ThreatsExplore how to protect your business from some of the most common cloud security threats. Gain practical insights to protect your cloud environment and stay ahead of evolving cyber risks.
Read the full blog post: https://blog.etech7.com/cloud-security-threats
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LinkedIn: https://www.linkedin.com...2025-01-1601 min
Leadership and CX PodcastCan Your Business Hear the Whispers Before the Scream?Discover How to Transform Customer Signals Into Success Every customer interaction tells a story. Some are loud and obvious, but most begin as whispers—small signals of satisfaction or frustration. The challenge is: Can your business recognize these whispers before they turn into screams? In this Etech Leadership and CX Podcast, our expert panel explores how catching these early signals can redefine your business strategies. From actionable advice to proven solutions, this conversation is your key to unlocking new possibilities. Why You Need to Watch This Podcast: Catch Issues Before They Escalate: Learn how to identify small signs of customer dissat...2025-01-1000 minLeadership and CX PodcastCan Your Business Hear the Whispers Before the Scream?Discover How to Transform Customer Signals Into Success Every customer interaction tells a story. Some are loud and obvious, but most begin as whispers—small signals of satisfaction or frustration. The challenge is: Can your business recognize these whispers before they turn into screams? In this Etech Leadership and CX Podcast, our expert panel explores how catching these early signals can redefine your business strategies. From actionable advice to proven solutions, this conversation is your key to unlocking new possibilities. Why You Need to Watch This Podcast: Catch Issues Before They Escalate: Learn how to identify small signs of customer dissat...2025-01-1000 minETech ChatWhat is IT Process Automation (ITPA)?Discover how IT process automation (ITPA) can revolutionize your business operations. This episode explores the transformative impact of automation on IT workflows, highlighting its role in boosting efficiency, reducing costs, and improving system reliability.
Read the full blog post: https://blog.etech7.com/it-process-automation
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LinkedIn...2024-12-1801 minETech ChatWhy Small Business Email Security is EssentialExplore practical tips to enhance email security for small businesses facing rising phishing threats. This episode offers actionable strategies for protecting sensitive data, training teams, and leveraging cost-effective tools to minimize risks.
Read the full blog post: https://blog.etech7.com/email-security-small-businesses
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LinkedIn: https://www...2024-12-0901 minETech ChatHow to Handle IT Support Tickets Easily Without Compromising Quality ServiceFind out how to handle IT support tickets with ease. Discover key practices for prioritizing, categorizing, and resolving tickets efficiently while maintaining high-quality service. Learn how to streamline ticket handling to improve response times and enhance user satisfaction.
Read the full blog post: https://blog.etech7.com/how-to-handle-it-support-tickets
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YouTube: https://www.youtube.com/@ETech7...2024-11-1301 minETech ChatWhat Are The Primary Benefits of Technology in The Workplace?This episode explores how businesses can leverage technology in the workplace to boost productivity, improve customer service, and cut costs. Learn more about maximizing IT’s potential in your workplace.
Read the full blog post: https://blog.etech7.com/benefits-technology-workplace/
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...2024-11-1201 minETech ChatThe Average Cost of IT Support for Small Business UnveiledExplore how small businesses can overcome common IT challenges by investing in reliable support. Also, find out what the average cost of IT support for small businesses is so you can make an informed decision.
Read the full blog post: https://blog.etech7.com/cost-of-it-support-for-small-business/
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...2024-10-1701 min
Leadership and CX PodcastGamifying Success: How Technology-Driven Employee Engagement Transforms StartupsWelcome to a New Era of Employee Engagement! In today’s fast-paced business world, keeping your team motivated and engaged can be challenging. But what if there was a way to make work exciting and boost productivity simultaneously? Enter the world of gamification and technology-driven employee engagement! At Etech, we understand the importance of creating a work environment where employees are not only engaged but also excited about their daily tasks. Our latest podcast episode, “Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups,” is here to show you how to harness the power of technology to revolutionize employee engagement in your sta...2024-09-2600 minLeadership and CX PodcastGamifying Success: How Technology-Driven Employee Engagement Transforms StartupsWelcome to a New Era of Employee Engagement! In today’s fast-paced business world, keeping your team motivated and engaged can be challenging. But what if there was a way to make work exciting and boost productivity simultaneously? Enter the world of gamification and technology-driven employee engagement! At Etech, we understand the importance of creating a work environment where employees are not only engaged but also excited about their daily tasks. Our latest podcast episode, “Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups,” is here to show you how to harness the power of technology to revolutionize employee engagement in your sta...2024-09-2600 minETech ChatEssential IT Helpdesk Best Practices That Your Support Agents Should FollowExplore essential IT helpdesk best practices. Learn how to boost productivity, enhance customer satisfaction, and streamline workflows by effectively managing your helpdesk.
Read the full blog post: https://blog.etech7.com/it-help-desk-best-practices/
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Emil Isanov on LinkedIn...2024-09-2501 min
The ZIZO EffectTeaching the "Why" Behind Culture with Jim IyoobSend us a textWelcome to Season 2 of The ZIZO Effect! This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've gained. Episode Overview: In this episode, we chat with Jim Iyoob, the Chief Customer Officer at Etech, who brings decades of experience and a deep passion for enhancing customer experience in the call center industry. Jim shares his journey from starting as a call center agent to becoming a top executive, highlighting the evolution of...2024-09-2559 minETech ChatHow to Avoid Cyber Risk with BYODJoin us in this episode as we dive into the world of BYOD (Bring Your Own Device) policies.
Learn essential tips and strategies to protect your business from potential cyber threats that come with employees using personal devices for work. From security protocols to best practices, we’ll guide you through everything you need to know to keep your data safe and secure. Don’t miss this crucial conversation on fortifying your company’s cybersecurity landscape!
Tune in for actionable insights and expert advice—your business’s digital safety starts here.
Read more: blog.etech7...2024-09-0401 minETech Chat7 Common Cloud Migration Challenges You Can Avoid by Planning AheadIn this episode, we explore 7 common cloud migration challenges and provide practical strategies to overcome them. Learn how to avoid issues like cost overruns, data security risks, and performance bottlenecks, ensuring a smooth and successful transition to the cloud.
Read the full blog post: https://blog.etech7.com/cloud-migration-challenges/
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2024-08-2701 min
Leadership and CX PodcastUnlocking the Power of Conversation Analytics: Transform Your Contact Center PerformanceAre you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover how conversation analytics can revolutionize your approach to contact center management. Industry experts share actionable strategies and innovative solutions to boost performance and drive ROI. In this episode, you’ll learn: How to leverage conversation analytics to enhance decision-making and drive immediate improvements. The importance of understanding the ‘why’ behind performance metrics and how it impacts ROI. Techniques for using conversation analytics to identify and address issues proactively. Real-world examples of how conversation insights have solved complex problems and optimized op...2024-08-2700 minLeadership and CX PodcastUnlocking the Power of Conversation Analytics: Transform Your Contact Center PerformanceAre you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover how conversation analytics can revolutionize your approach to contact center management. Industry experts share actionable strategies and innovative solutions to boost performance and drive ROI. In this episode, you’ll learn: How to leverage conversation analytics to enhance decision-making and drive immediate improvements. The importance of understanding the ‘why’ behind performance metrics and how it impacts ROI. Techniques for using conversation analytics to identify and address issues proactively. Real-world examples of how conversation insights have solved complex problems and optimized op...2024-08-2700 minETech ChatHow Comparing IT Outsourcing’s Pros & Cons Can Help You Make an Informed DecisionExplore the potential risks and key benefits of IT outsourcing in this episode. Learn how outsourcing can drive efficiency and innovation, while we also address the challenges that businesses may face. Tune in to gain insights on making informed decisions about your IT strategy.
Read the full blog post: blog.etech7.com/benefits-and-risks-of-it-outsourcing/
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Leadership and CX PodcastThe Rise of the Humans: Augmenting Agents in an AI-Powered WorldAre you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with human expertise to transform your customer experience strategy. In this game-changing episode, industry leaders reveal their secrets for success in an AI-driven world. In this episode, you’ll learn: How to strike the perfect balance between AI efficiency and human empathy Critical AI pitfalls to avoid and how to sidestep them Strategies for using AI to enhance, not replace, human interactions Why ‘set it and forget it’ AI is a myth and what to do instead Secrets to aligning your entire o...2024-08-0600 min
Leadership and CX PodcastThe Rise of the Humans: Augmenting Agents in an AI-Powered WorldAre you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with human expertise to transform your customer experience strategy. In this game-changing episode, industry leaders reveal their secrets for success in an AI-driven world. In this episode, you’ll learn: How to strike the perfect balance between AI efficiency and human empathy Critical AI pitfalls to avoid and how to sidestep them Strategies for using AI to enhance, not replace, human interactions Why ‘set it and forget it’ AI is a myth and what to do instead Secrets to aligning your entire o...2024-08-0500 minLeadership and CX PodcastThe Rise of the Humans: Augmenting Agents in an AI-Powered WorldAre you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with human expertise to transform your customer experience strategy. In this game-changing episode, industry leaders reveal their secrets for success in an AI-driven world. In this episode, you’ll learn: How to strike the perfect balance between AI efficiency and human empathy Critical AI pitfalls to avoid and how to sidestep them Strategies for using AI to enhance, not replace, human interactions Why ‘set it and forget it’ AI is a myth and what to do instead Secrets to aligning your entire o...2024-08-0500 minETech ChatManaged Services vs. Professional Services: Which One Fits Your Business Needs?
Discover the key differences between
managed and professional services. Learn which IT support model best fits your
business needs.
Read more: https://www.etech7.com/managed-service-vs-professional-service
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Emil Isanov, Founder of ETech LinkedIn:
https://www.linkedin.com/in/emilisanov/2024-07-2401 min
Leadership and CX PodcastThe Bruce Lee Theory: Balancing Service and Extreme OwnershipAre you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as we explore this dynamic theory inspired by Bruce Lee’s teachings. This podcast is designed for leaders who aim to excel in a fast-paced, high-stress business environment. Reasons to Tune-In Expert Insights: Hear from top leaders as they share pivotal moments in their careers where balancing service and ownership made a significant difference. Actionable Advice: Gain practical tips on maintaining balance in leadership roles, even in high-pressure situations. Inspirational Stories: Learn how Bruce Lee’s philosophies have shaped the approaches of succes...2024-07-1900 minLeadership and CX PodcastThe Bruce Lee Theory: Balancing Service and Extreme OwnershipAre you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as we explore this dynamic theory inspired by Bruce Lee’s teachings. This podcast is designed for leaders who aim to excel in a fast-paced, high-stress business environment. Reasons to Tune-In Expert Insights: Hear from top leaders as they share pivotal moments in their careers where balancing service and ownership made a significant difference. Actionable Advice: Gain practical tips on maintaining balance in leadership roles, even in high-pressure situations. Inspirational Stories: Learn how Bruce Lee’s philosophies have shaped the approaches of succes...2024-07-1900 minETech ChatEDR vs Antivirus: Strengths, Weaknesses, and Use CasesDiscover the strengths, weaknesses, and use cases of EDR vs Antivirus. Learn which cybersecurity solution is right for your business.
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https://www.etech7.com/edr-vs-antivirus
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-07-0301 minETech ChatEverything You Need to Know About Data Breach InsuranceLearn about data breach insurance and how it protects your business from financial and reputational damage. Understand the types of coverage, what's included, and how to choose the right policy.
Read more: https://www.etech7.com/what-is-data-breach-insurance
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-06-1901 minETech ChatTop 10 Benefits of Cyber Security Training for Your BusinessExplore the critical benefits of cybersecurity training for businesses. Learn how it can safeguard your data and empower your employees against cyber threats.
Read more: https://www.etech7.com/cyber-security-training-benefits
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-05-2201 minETech ChatWho is a VCIO? Understanding their Role and ResponsibilitiesExplore the role of a Virtual Chief Information Officer and their impact on modern business IT strategies. Learn how a vCIO can streamline your operations and adapt quickly to technological advancements, offering significant cost savings and strategic insights.
Read more: https://www.etech7.com/what-is-a-vcio/
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Emil Isanov...2024-05-0101 minETech ChatIT Support vs Help Desk: Key Differences ExplainedExplore the critical differences between Help Desk and IT Support, and learn how understanding these roles can prevent significant financial losses and boost tech efficacy in your business.
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-04-1702 minETech ChatOvercoming IT Problems: A Comprehensive Guide for BusinessesDive into the essential IT strategies every business needs to know to protect itself. Discover how to tackle common IT challenges effectively, ensuring your business stays resilient and competitive in the digital age.
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https://www.etech7.com/common-it-problems/
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-04-0301 minETech ChatThe Ultimate World Backup Day Checklist to FollowDive into the essentials of data backup on the occasion of World Backup Day. Learn to debunk common myths and follow a comprehensive checklist to protect your digital assets, ensuring your data remains secure and recoverable in any situation.
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Emil Isanov, Founder of ETech LinkedIn...2024-03-2801 minETech ChatBreaking Down the Tiers of IT Support: From Basic to AdvancedExplore the tiers of IT support and their impact on businesses. Understand how structured IT support can streamline operations and enhance user satisfaction. Dive into the nuances of each tier, from self-service to expert support, and learn why a tiered approach is crucial for operational efficiency.
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...2024-03-1101 minETech ChatWhy Outsource IT Infrastructure? Key Benefits for Your BusinessExplore the benefits of IT infrastructure outsourcing. Discover how cost savings, access to expertise, and enhanced security can drive your business forward. Perfect for professionals seeking innovative IT solutions.
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2024-02-1102 minETech Chat10 Benefits of IT Consulting Services For BusinessesDive into the transformative power of IT consulting services with Etech Chat. Discover how expert advice and strategic planning can propel your business forward, ensuring you stay ahead in the technological race. A must-listen for businesses aiming for growth and efficiency.
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Emil Isanov, Founder of ETech...2024-02-0901 minETech ChatThe 7 Biggest Managed IT Services ChallengesDive into critical Managed IT Services challenges. Learn about the importance of finding the right MSP, dealing with expertise mismatches, and ensuring scalability and security in your IT operations. A must-listen for businesses seeking to optimize their IT partnerships.
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Emil Isanov, Founder of...2024-01-2601 minETech ChatThe Different Types of Managed IT ServicesDiscover the various types of managed IT services and their role in enhancing business success. Gain insights into services that are critical for navigating today’s technology-reliant business environment.
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/
2024-01-1802 min
The Future Workforce Podcast35+ years in the BPO sector — Matt Rocco on overcoming challenges and pioneering in India with Etech Global ServicesIn this episode, host Liam Martin sits down with Matt Rocco, President and CEO of Etech Global Services, to delve into the intricacies of the BPO industry over the past 35 years. Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey...2023-10-311h 21ETech ChatWhat are Managed IT Services?In this episode of ETech Chat, we delve deep into the pivotal role of Managed IT Services in the contemporary business landscape.
Join us as we navigate the complexities of IT management, emphasizing its significance as a fundamental pillar in modern business operations.
Article: https://www.etech7.com/what-are-managed-it-services/
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Emil Isanov, Founder of ETech LinkedI...2023-09-1201 minETech ChatChecklist for Choosing a Managed IT Services ProviderIn the digital age, businesses face numerous challenges, including cyber attacks that can potentially lead to their closure.
This blog post emphasizes the importance of having a managed IT services checklist to navigate these challenges effectively.
Article:
https://www.etech7.com/how-to-choose-managed-it-services-provider-checklist/
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Emil Isanov, Founder of ETech LinkedIn: https://www.linkedin.com/in/emilisanov/2023-09-1202 minETech ChatManaged IT Services vs. Break-Fix
In this insightful episode of the ETech Chat Podcast, we delve deep into the critical decision that businesses face in the digital era: choosing between Managed IT Services and the Break-Fix model. Our host elucidates the core differences between these two approaches, highlighting the long-term benefits of adopting a proactive IT strategy. Drawing on alarming statistics and expert studies, this episode aims to guide businesses in aligning their IT strategies with their overarching goals, emphasizing the role of steadfast IT support in ensuring business sustainability. Tune in to equip yourself with the knowledge to make an informed decision that...2023-09-0801 min
Leadership and CX PodcastChange Your Selling Game With Empathy And AuthenticityIn today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take the time to put themselves in their customer’s shoes, they can tailor their approach to address specific concerns effectively. By actively listening and showing genuine care for customer challenges, they create a safe space for open communication. Authenticity goes hand in hand with empa...2023-08-2400 minLeadership and CX PodcastChange Your Selling Game With Empathy And AuthenticityIn today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take the time to put themselves in their customer’s shoes, they can tailor their approach to address specific concerns effectively. By actively listening and showing genuine care for customer challenges, they create a safe space for open communication. Authenticity goes hand in hand with empa...2023-08-2400 min
Leadership and CX PodcastHow To Lead With Empathy: Nurturing Strong RelationshipsIn today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are you ready to unlock the power of empathy and enhance your leadership skills? Explore the art of leading with empathy and how it can transform your professional and personal relationships while driving exceptional results. Discover how empathy can foster trust, collaboration, and loyalty within your teams, ultimately leading to improved employee engagement and organizational success. Gain valuable tips on how to effectively communicate with empathy, listen attentively, and understand the diverse perspectives and needs of those around you. Empat...2023-08-2400 minLeadership and CX PodcastHow To Lead With Empathy: Nurturing Strong RelationshipsIn today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are you ready to unlock the power of empathy and enhance your leadership skills? Explore the art of leading with empathy and how it can transform your professional and personal relationships while driving exceptional results. Discover how empathy can foster trust, collaboration, and loyalty within your teams, ultimately leading to improved employee engagement and organizational success. Gain valuable tips on how to effectively communicate with empathy, listen attentively, and understand the diverse perspectives and needs of those around you. Empat...2023-08-2400 min
Leadership and CX PodcastMindful Communication: Fostering Connection and TrustCommunication is the most important part of any relationship; be it personal or professional. However, how often do we take the time to really listen to what another person has to say? We may think we are listening but in reality, we are usually just waiting for our turn to talk. If you really want to ace the art of communication, mindful communication is the key. Mindful communication is the practice of being present and fully engaged in the moment. It is about attentively and understanding the other person’s perspective without judgement. The greatest benefit of mindful communication is that...2023-07-1200 minLeadership and CX PodcastMindful Communication: Fostering Connection and TrustCommunication is the most important part of any relationship; be it personal or professional. However, how often do we take the time to really listen to what another person has to say? We may think we are listening but in reality, we are usually just waiting for our turn to talk. If you really want to ace the art of communication, mindful communication is the key. Mindful communication is the practice of being present and fully engaged in the moment. It is about attentively and understanding the other person’s perspective without judgement. The greatest benefit of mindful communication is that...2023-07-1200 min
Entre Circuitos#035 Uniovi eTech RacingUniovi eTech Racing es un equipo de la Universidad de Oviedo, siendo el único representante de Asturias en la competición Formula Student. A su vez, este nace en la Escuela Politécnica de ingeniería, contando ya con una amplia experiencia en la competición, al haber participado en diversas ocasiones en dicha competición en la categoría de vehículo eléctrico.https://formulastudent.uniovi.es/2023-05-2546 min
Leadership and CX PodcastThe Future of Customer Service with AI-Enabled Contact CentersThere is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX industry and contact centers, the truth is AI has empowered contact centers to serve their customers better. The future of customer service lies in utilizing AI technology to create an effortless experience for customers and agents. AI has enabled contact centers to upgrade from analyzing just 2% – 5% of calls and driving conclusions from them, to evaluating 100% of the customer interactions and giving you a wealth of data about the customer experiences and agent performance. You ca...2023-05-0500 minLeadership and CX PodcastThe Future of Customer Service with AI-Enabled Contact CentersThere is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX industry and contact centers, the truth is AI has empowered contact centers to serve their customers better. The future of customer service lies in utilizing AI technology to create an effortless experience for customers and agents. AI has enabled contact centers to upgrade from analyzing just 2% – 5% of calls and driving conclusions from them, to evaluating 100% of the customer interactions and giving you a wealth of data about the customer experiences and agent performance. You ca...2023-05-0500 min
Creative Retail Talks with Clint O'RearRevisit Servant Leadership and Company Culture with Jim IyoobWhen your company has a Dean of Leadership Development and twelve Character Commitments, you know they take servant leadership seriously. Jim Iyoob, Chief Customer Officer of Etech Global Services, shares the culture that began with a vision “to make a remarkable difference for each other” — clients, team members, and community. KEY TAKEAWAYS Etech is an outsourced contact center that has organically grown from 400 to 3500 employees that focuses on making a remarkable difference for their customers Continuous growth and training are essential for all levels of employees Servant leadership comes down to treating your people, customers...2023-02-0727 minCreative Retail Talks with Clint O'RearETech’s commitment to servant leadership for the next generation of leadersAs Dean of Global Leadership Development, Melissa Wood spearheads all learning and development business-building programs for Etech. She shares insights into the next generation of leaders and how you can build your personal leadership development program. KEY TAKEAWAYS John Maxwell had a tremendous influence on Etech and Melissa ever since he spoke at an Etech company event. Etech is more than willing to invest in leadership development tools to produce the next generation of leaders. Melissa’s passion is working with people one on one and helping develop their leadership skills....2022-11-0128 minCreative Retail Talks with Clint O'RearProducing the Next Generation of Leaders with Melissa WoodsWhen employees and leaders choose to share their talent with your company, give them opportunities on their journey. Melissa Wood shares the 12 character commitments of Etech culture and the 5 Pillars of Education to produce the next generation of leaders. KEY TAKEAWAYS Etech has 12 character commitments for their company culture Humility Integrity Positive influence Communication Creativity Courage Accountability Teamwork Valuing people Adaptability Teachability Vision Etech has 5 Pillars of Education to help with ongoing learning and producing the next generation of leaders Aspiring Leader Employees that are not in leadership apply to be in this program; after rounds...2022-09-0622 minCreative Retail Talks with Clint O'RearMelissa Wood turns the table and interviews ClintMelissa Wood turns the table and interviews Clint about his WHY and his passion for servant leadership. KEY TAKEAWAYS: Melissa Wood flips the interview on Clint and interviews him for a few minutes Clint talks about the influence his Dad had on teaching him about Servant Leadership starting with listening to cassette tapes of Zig Ziegler Clint also learned Servant Leadership from many of his football coaches in high school and college Clint has also been influenced by Garry Ridge, outgoing CEO of WD-40, and his principles of Servant Leadership and Tribe Culture Melissa is similar...2022-07-0524 min
Leadership and CX PodcastThe Changing Face of Contact Center Operations – Where Are We Heading?Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience in the changing world. From agents simply answering customer phone calls to managing a multitude of different customer contact channels, such as live chat, keeping track of social media messaging, etc., omnichannel customer support has become the new norm. While nearly every company says that keeping the customer experience (CX) on the top of any business strategy is key to maximizing growth, it’s certainly no longer the only important factor. In recent years, it has become more widely known, un...2022-07-0500 minLeadership and CX PodcastThe Changing Face of Contact Center Operations – Where Are We Heading?Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience in the changing world. From agents simply answering customer phone calls to managing a multitude of different customer contact channels, such as live chat, keeping track of social media messaging, etc., omnichannel customer support has become the new norm. While nearly every company says that keeping the customer experience (CX) on the top of any business strategy is key to maximizing growth, it’s certainly no longer the only important factor. In recent years, it has become more widely known, un...2022-07-0500 min
Leadership and CX PodcastHow Human Resources Helps in Creating Better Customer ExperiencesWhat is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into great job performance, job satisfaction, strong commitment to the organization, and the biggest of all increase in employee retention. Employee empowerment is all about supporting, providing guidance and making them feel a sense of belonging. It ensures the consistent growth of an employee. When you take care of your employees, they take care of your customers. As much as it is important to know what your customers wants, it is equally important to understand what your employees n...2022-06-3000 minLeadership and CX PodcastHow Human Resources Helps in Creating Better Customer ExperiencesWhat is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into great job performance, job satisfaction, strong commitment to the organization, and the biggest of all increase in employee retention. Employee empowerment is all about supporting, providing guidance and making them feel a sense of belonging. It ensures the consistent growth of an employee. When you take care of your employees, they take care of your customers. As much as it is important to know what your customers wants, it is equally important to understand what your employees n...2022-06-3000 min
Leadership and CX PodcastHow to Create a Passionate Workforce?In this podcast, Etech’s Chief Operations Officer, Kaylene Eckels discusses the most important characteristics of servant leaders.2022-05-2400 minLeadership and CX PodcastHow to Create a Passionate Workforce?In this podcast, Etech’s Chief Operations Officer, Kaylene Eckels discusses the most important characteristics of servant leaders.2022-05-2400 minCreative Retail Talks with Clint O'RearGrowing the Next Generation of Leaders with Jim IyoobMentoring isn’t just talk at Etech Global Services. With a formal program that promoted over 300 people last year, Jim Iyoob and other company leaders mentor the next generation of leaders. Which fits perfectly with Jim’s belief that you need to ‘get out of the stand and onto the field’ with your people. KEY TAKEAWAYS You want and have to be intentional about mentoring for it to be truly effective Finding the next generation of leaders must be an active, ongoing process Etech operates on very similar principles and philosophies as WD-40 with a servant leadership culture. (Listen to...2022-04-0518 minCreative Retail Talks with Clint O'RearServant Leadership and Company Culture with Jim IyoobWhen your company has a Dean of Leadership Development and twelve Character Commitments, you know they take servant leadership seriously. Jim Iyoob, Chief Customer Officer of Etech Global Services, shares the culture that began with a vision “to make a remarkable difference for each other” — clients, team members, and community. KEY TAKEAWAYS Etech is an outsourced contact center that has organically grown from 400 to 3500 employees that focuses on making a remarkable difference for their customers Continuous growth and training are essential for all levels of employees Servant leadership comes down to treating your people, customers, and commun...2022-03-0127 min
Leadership and CX PodcastHOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the Contact Center. Securing your customer’s data is important for many reasons: Your business depends on it and if your organization doesn’t take the necessary steps to protect customer data, you’ll be vulnerable to data security breaches, which could lead to trouble for your organization in the form of such things as customer complaints, fines, lawsuits, and more. With the rapid increase in cybercrime rates, protecting customer data has become more important. Contact Centers have more power to prote...2022-01-2700 minLeadership and CX PodcastHOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the Contact Center. Securing your customer’s data is important for many reasons: Your business depends on it and if your organization doesn’t take the necessary steps to protect customer data, you’ll be vulnerable to data security breaches, which could lead to trouble for your organization in the form of such things as customer complaints, fines, lawsuits, and more. With the rapid increase in cybercrime rates, protecting customer data has become more important. Contact Centers have more power to prote...2022-01-2700 min
Leadership and CX PodcastIntegrating Human and Artificial Intelligence to Improve Customer ExperienceCustomers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for a better customer experience, but is it possible to consistently deliver a Remarkable Customer Experience? YES!! In this podcast you will learn how to integrate and effectively use AI-powered speech analytics and human intelligence to drive a better CX and employee performance. With this winning formula, you can increase customer retention and improve the customer experience. Speakers: Jim Iyoob – Cheif Customer Officer, Etech Global Services Melissa Wood – Dean of Global Leadership Development2021-11-2300 minLeadership and CX PodcastIntegrating Human and Artificial Intelligence to Improve Customer ExperienceCustomers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for a better customer experience, but is it possible to consistently deliver a Remarkable Customer Experience? YES!! In this podcast you will learn how to integrate and effectively use AI-powered speech analytics and human intelligence to drive a better CX and employee performance. With this winning formula, you can increase customer retention and improve the customer experience. Speakers: Jim Iyoob – Cheif Customer Officer, Etech Global Services Melissa Wood – Dean of Global Leadership Development2021-11-2300 min
Leadership and CX PodcastWellbeing Leadership Suggestions – Leading from the Front PodcastHere is a Special Edition of the Leading from the Front podcast featuring Etech's President & CEO, Matt Rocco Sr.. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The recent pandemic is causing a lot of chaos and economic disruption for organizations across America and the world. Hear the message he offered to help face this challenge through these principles: 1) Lead with facts, not fear 2) Surface and dispel rumors 3) Don’t forget about the human connection 4) Focus on self-care 5) Make plans for recovery.2021-03-1800 minLeadership and CX PodcastWellbeing Leadership Suggestions – Leading from the Front PodcastHere is a Special Edition of the Leading from the Front podcast featuring Etech's President & CEO, Matt Rocco Sr.. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The recent pandemic is causing a lot of chaos and economic disruption for organizations across America and the world. Hear the message he offered to help face this challenge through these principles: 1) Lead with facts, not fear 2) Surface and dispel rumors 3) Don’t forget about the human connection 4) Focus on self-care 5) Make plans for recovery.2021-03-1800 min
Leadership and CX PodcastSetting Big Goals – Leading From the FrontListen to Etech's, COO, Kaylene Eckels, as she describes the importance of 'playing your position' on the team and how she grew into her present executive role of a 3000 person multi-national company. She sets BIG GOALS! Hear how she does this with the company vision – To make a remarkable difference for each other, our customers, and within our communities.2021-03-1800 minLeadership and CX PodcastSetting Big Goals – Leading From the FrontListen to Etech's, COO, Kaylene Eckels, as she describes the importance of 'playing your position' on the team and how she grew into her present executive role of a 3000 person multi-national company. She sets BIG GOALS! Hear how she does this with the company vision – To make a remarkable difference for each other, our customers, and within our communities.2021-03-1800 min
Leadership and CX PodcastMake a Remarkable Difference – Leading From the Front!Your title doesn’t make you a leader, the relationship you form with your team does. Want to learn how to make a ‘remarkable difference’ and hear why TITLE means nothing in leadership? Listen to this podcast hosted by Gary McGrath where Jim Iyoob, Chief Customer Officer at Etech, speak from the heart about his journey with Etech, beyond Etech (for a short time), then starting again at Etech over the past 21 years. In his message he has elaborated how serving others, being a life-long learner, and building relationships through leadership has helped in building his successful career. Speakers: Jim Iyoob...2021-03-1800 minLeadership and CX PodcastMake a Remarkable Difference – Leading From the Front!Your title doesn’t make you a leader, the relationship you form with your team does. Want to learn how to make a ‘remarkable difference’ and hear why TITLE means nothing in leadership? Listen to this podcast hosted by Gary McGrath where Jim Iyoob, Chief Customer Officer at Etech, speak from the heart about his journey with Etech, beyond Etech (for a short time), then starting again at Etech over the past 21 years. In his message he has elaborated how serving others, being a life-long learner, and building relationships through leadership has helped in building his successful career. Speakers: Jim Iyoob...2021-03-1800 min
LE ZAPTECH#ZAPTECH : Mon avis à chaud de l’iPhone 12 ProAujourd’hui je donne mon avis à chaud de l’iPhone 12 Pro !2020-10-2502 minLE ZAPTECH#ZAPTECH : L’iPad Air 4, un carton ?Dans cet épisode je parle de l’iPad Air 4 et je donne mon avis !2020-09-2003 min
LE ZAPTECH#ZAPTECH : Apple One, un danger pour la concurrence.Je parle de la nouvel offre d’Apple sur ses services groupés. La concurrence n’a qu’à bien se tenir !2020-09-1702 min
LE ZAPTECHL’Apple Event : Les annoncesJe parle des annonces de l’Apple Event du 15 septembre2020-09-1503 min
LE ZAPTECH#ZAPTECH : Mes théories sur l’Apple EventJe parle de l’Apple Event du 15 septembre, des produits possibles, etc ...2020-09-0903 min
LE ZAPTECH#ZAPTECH : L’iPhone pliable ne sortira jamaisDans cet épisode je parle de l’iPhone pliable qui ne sortira jamais !!!2020-09-0603 min
LE ZAPTECH#ZAPTECH : Mon envie de PixelPremier épisode du #zaptech, je parle du PIxel 4A2020-09-0203 min
eTech Learning: EV & AV Technology#57 | Interview, Nick Kitchin, Cumulus Energy StorageFor this episode of the eTech podcast Ryan Maughan talks to Nick Kitchin the CEO and co-founder of Cumulus Energy Storage who are developing novel rechargeable copper zinc battery technology for grid storage applications.Ryan finds out more about Cumulus Energy Storage and their technology and discusses the grid energy storage market in detail with Nick. Grid energy storage is a vast and growing market driven in part by the move to more renewables and also connected to the rise of electric vehicles. Grid storage helps to even out supply and demand so we can utilise capacity more...2020-08-0454 mineTech Learning: EV & AV Technology#56 | Interview - Dan Murphy, Principal Engineer, ST MicroelectronicsFor this episode of the eTech podcast Ryan Maughan speaks to Dan Murphy who is a Principal Engineer at semiconductor powerhouse, ST Microelectronics. Dan agreed to come on the podcast to talk about ST’s Silicon Carbide switching devices. Dan and Ryan look at the semiconductor industry and talk about subjects ranging from MEMS accelerometers for gaming devices to the design principles of high power traction inverters.Dan shares some fantastic insights to ST’s technology and production roadmap and industry trends in electromobility for power device design.If you want to know more abou...2020-07-281h 02
From the Ground Up - Real Estate PodcastServant Leadership with Matt RoccoMatt's email : matt.rocco@etechgs.comAmrit Website - AmritOcean.comBooks: Power of Servant Leadership by Robert Greeleaf21 Irrefutable Laws of Leadership by John C. MaxwellServant Leader InstituteQuote - "People don't leave companies, they leave leaders"About Matt RoccoMatt Rocco is the President and CEO for Etech Global Services and Executive Board Member of Amrit Resorts and Residences. He is a 36-year business executive veteran having held key leadership positions within Dun & Bradstreet, AT&T, Etech Global Services and WRS Development (Am...2020-07-2700 mineTech Learning: EV & AV Technology#55 | Interview - Matt Windle, Executive Director of Engineering, Group LotusFor this episode of the eTech podcast Ryan Maughan talks to Matt Windle the Executive Director of Engineering at the famous sports car maker, Lotus. Matt talks about his background and how he got into engineering and progressed to his current role at Lotus.Matt and Ryan discuss the Lotus Evija hyper car, the inspiration behind this amazing project and the engineering challenges and solutions that led to such an amazing result that really put Lotus on the map. How did Lotus manage to achieve the dynamic goals whilst dealing with the electrified powertrain systems.2020-07-0946 mineTech Learning: EV & AV Technology#54 | Interview - Kevin Brundish, AMTE Power, Battery CellsFor this episode of the eTech podcast Ryan Maughan talks to Kevin Brundish the CEO and co-founder of AMTE Power the UK’s leading battery cell development and manufacturing company. Ryan finds out more about AMTE Power, their history which stretches back over 20 years to the start of the Lithium battery industry and their exciting plans for the future. AMTE has a flexible battery cell production facility based in Thurso in the North of Scotland where they have been developing new battery cell technology and manufacturing processes for many years. The Thurso facility is one of a very sm...2020-07-011h 08eTech Learning: EV & AV Technology#53 | Interview - Dr Mark Selby, Ceres Power PLC, SOFC Fuel Cell'sIn this episode of the eTech podcast, Ryan Maughan speak to Dr Mark Selby the CTO of Ceres Power PLC. Ceres Power develop and licence Solid Oxide Fuel Cell technology from their base in the UK.This episode follows on from an earlier episode with Proton Motor Power Systems who are leaders in low temperature PEM fuel cell technology, we had a lot of listener questions about alternative fuel cell technologies so we asked Mark to come and talk to us about SOFC technology. Ryan and Mark discuss many aspects of solid oxide fuel cell technology...2020-06-2259 mineTech Learning: EV & AV Technology#52 | Interview - Dr Greg Offer, Imperial College London, Battery TechnologyFor this episode of the eTech podcast, Ryan Maughan speaks to Dr Greg Offer from Imperial College London about battery cell technology. Greg is a world-renowned expert in battery cell electrochemistry and technology, in particular thermal characterisation and degradation characteristics.They discuss a huge range of battery cell technology including; the importance of cell thermal management and the impact on degradation in battery cells. Imperial’s cell cooling co-efficient.That all battery cells even of the same form factor are not created equally and there are huge differences in the thermal characteristics which can have a kn...2020-06-1755 minLE ZAPTECH#3 - Le métier de développeurAujourd’hui dans cet épisode j’ai la chance d’avoir Bryan, un développeur ! Il va nous raconter son parcours et ses différents projets.2020-06-1022 mineTech Learning: EV & AV Technology#51 | Overview of 800V for Electric Vehicle PowertrainsFor this episode of the eTech podcast, Ryan Maughan responds to several questions we have had from listeners on the topic of 800V powertrains for electric vehicles. As more and more manufacturers are announcing vehicles with 800V systems, Ryan looks at why OEM's are looking to 800V and what are the key drivers Ryan discusses charge speeds, efficiency and performance and the kind of applications where 800V can deliver the most benefit.Check out episode 45 where we talked to ON semiconductor about switching devices including SiC and our YouTube video https://youtu.be/SxSywlYPrFU where Tim...2020-06-0419 mineTech Learning: EV & AV Technology#50 | Interview - Alastair Walker, Lorit Consultancy, Functional Safety and ISO26262Functional safety is a hugely important topic that touches on almost every aspect of the vehicle development, manufacture and maintenance cycle especially with more and more electronics systems onboard. The principle standard for automotive control systems is ISO26262 and it is a topic of much debate.For this episode of the eTech podcast Ryan Maughan takes a look at functional safety and ISO26262 with expert Alastair Walker from Lorit Consultancy. Ryan and Alastair discuss functional safety and ISO26262 and how it is used in the development cycle. How it compares to functional safety in other markets...2020-05-2856 mineTech Learning: EV & AV Technology#49 | Interview - Manfred Limbrunner, Proton Motor Power Systems PLC (Fuel Cells)For this episode of the eTech podcast Ryan Maughan takes a deep look at Fuel Cell technology with Manfred Limbrunner from Proton Motor Power Systems PLC. Ryan and Manfred discuss Proton Motor’s business and its history including their little known link to AVID’s home of Newcastle in the North East of England.Manfred and Ryan talk about the technology used in Proton’s fuel cell systems and how hydrogen fuel cells work and how they fit alongside battery technology.They also discuss the current applications where their Fuel Cells are finding traction. Includ...2020-05-1952 minLE ZAPTECH#2 - Où va Amazon ?Aujourd’hui dans l’instant tech, je vais parler d’Amazon Go en compagnie de Robin qui va me parler de son expérience2020-05-1710 minLE ZAPTECH#Saison2 : Présentation du podcastAujourd’hui dans l’instant tech, je vous présente le déroulement du nouveau podcast. Vous pouvez aussi aller sur SoundCloud écouter le beatmaker « Fresh Kamek Entertainment » !2020-05-0302 minLE ZAPTECHLa lentille de demainDans cet épisode je parle de la lentille de demain. C’est un épisode bonus qui vient d’un thread !2020-03-0802 minLE ZAPTECHDe la désinformation au chaosLes réseaux de communication sont puissants et incontrôlables ! Il y a parfois des fausses informations qui circulent et qui nuisent au bon déroulement des choses...2020-03-0102 minLE ZAPTECHOù va l’audiovisuel ?Ce soir je reçois Matis Catel, cinéphile et étudiant en école de cinéma. Il va nous parler de son point de vue concernant la télé et les services de streaming2019-12-1532 minLE ZAPTECHMon expérience Apple (Ep BONUS)Épisode bonus sur mon expérience Apple2019-12-0905 min