Shows
Unboxing LogisticsEasyPost Insider: Luma AI Advisor, the Shipping LLM You Can Rely on With Tyler Diestel From EasyPost - Unboxing Logistics Ep. 85In this episode, Tyler Diestel, senior product manager at EasyPost, joins Lori to discuss EasyPost’s latest shipping AI tool: Luma AI Advisor. Tyler explains what Luma AI Advisor is, how it works, and the impact it can make for SMB and enterprise shippers alike.What is Luma AI Advisor?Luma AI Advisor is an LLM, or large language model. Like tools such as ChatGPT or Claude, Luma AI can process natural-language questions and generate human-like responses. But unlike generic chatbots, Luma AI was built for one purpose: to streamline parcel shipping.Tyler sa...
2026-03-2517 minUnboxing LogisticsThe Middle East Shipping Crisis With Sal Mercogliano From What’s Going On With Shipping? - Unboxing Logistics Ep. 84Just a few weeks ago, the tense situation in the Middle East reached a boiling point when the U.S. and Israel launched an attack on Iran. Now, as the effects of the conflict ripple across the world, everyone has the same question: How will this affect global trade?Sal Mercogliano, maritime shipping expert and host of the YouTube channel What’s Going On With Shipping?, joins Lori to help answer that question. Sal shares a nuanced analysis of how the crisis has already affected shipping and what will happen going forward. How ha...
2026-03-1133 minUnboxing LogisticsThe Parcel Carrier Landscape in 2026 With Nate Skiver From LPF Spend Management - Unboxing Logistics Ep. 83From surcharge increases to carriers unexpectedly closing their doors, the world of parcel shipping is constantly changing. And according to Nate Skiver, founder of LPF Spend Management, that trend will continue through 2026.In this episode of Unboxing Logistics, he shares tips for adapting to disruptions, managing risk, choosing the right carriers, and keeping costs low.The state of parcel shipping in 2026When it comes to carriers, Nate says, “There are more options [than ever], which is a good thing, but it introduces complexity.”Fortunately, technology can help simplify things. Nate continues, “There...
2026-03-0438 minUnboxing LogisticsLessons From a Warehouse Modernization Project With John Naylor From Trew and Scott Davis From JD Finish Line - Unboxing Logistics Ep. 82John Naylor from Trew and Scott Davis from JD Finish Line teamed up to transform a distribution center from mostly manual to automated and efficient—while the center was still operational!In a recent session at RILA, they shared the details of the project with Lori Boyer, discussing everything from the initial planning stages to the final results and ROI.If you weren’t able to make it to the session, no worries. We’ve turned the recording into a special episode of Unboxing Logistics. Listen to learn how John and Scott got leadership buy-in, helped...
2026-02-2545 minUnboxing LogisticsUnboxing the Trends: Designing for Disruption and Proving AI’s ROI With Tim Ranagan and Lori Boyer From EasyPost - Unboxing Logistics Ep. 81In February’s episode of Unboxing Logistics, Tim Ranagan sits down with Lori Boyer to discuss what she’s hearing from industry leaders at events like RILA and Manifest. Their conversation focuses on how ecommerce teams are building with disruption in mind.Disruption is the baseline in 2026This year, supply chain leaders are learning to expect the unexpected.Lori explains that disruption no longer feels temporary. Instead, “It’s the baseline.” So rather than waiting for conditions to stabilize, organizations are designing operations around uncertainty.She points to data from the 2026 Thomson Re...
2026-02-1918 minUnboxing LogisticsEasyPost Insider: Tackling Enterprise-Grade Complexity With AI With Joe Dieter From EasyPost - Unboxing Logistics Ep. 80In this episode, Joe Dieter joins Lori Boyer to explore the complexities of enterprise-level shipping and show how EasyPost Enterprise can help.What’s an enterprise-level shipper?Joe explains a common misconception: “When people think of enterprise shipping, they assume [it refers to] someone doing lots of volume. … But the reality is, volume is just one component. [What matters more] is enterprise-grade complexity.”Enterprise-grade complexity can look different for every business, but Joe shares some common examples of the challenges EasyPost’s enterprise shippers face:Time to label is too slowAdding new carriers i...
2026-02-1245 minUnboxing LogisticsReal Relationships, Real Results With Marty Johnson and Fahim Mojawalla From AYM High Consultants - Unboxing Logistics Ep. 79Numbers are critical in the logistics industry, but focusing too much on deadlines, quotas, and revenue can cause leaders to overlook what really matters: relationships.In this episode, Marty Johnson and Fahim Mojawalla from AYM High Consultants share how they prioritize long-lasting relationships with both clients and team members. Listen to learn why they believe relationships beat transactions—every time.Transactions vs. relationshipsTransactions are a normal (and important) part of business; without them, no company could ever stay afloat. But Fahim warns that having an overly transactional mindset isn’t the best path...
2026-01-0835 minUnboxing LogisticsUnboxing the Trends: Season 5 Highlights With Tim Ranagan and Lori Boyer From EasyPostIt’s a wrap! As season five of Unboxing Logistics concludes, Tim Ranagan and Lori Boyer look back at the issues that mattered most to ecommerce and operations teams this year. They revisit the standout conversations on peak season, AI, cross-border shipping, and rising costs before sharing what listeners can expect in season six.Season five’s big ideasMuch of season five centered on two ideas that kept surfacing across conversations: cost awareness and the human element. Lori noted that several experts described teams “not always sure and [not having] visibili...
2025-12-1116 minUnboxing LogisticsTips for Finding the Best Suppliers With Mattia Miglio From Alibaba.comHave a great idea for a new product? To turn the vision into a reality, you need to partner with reliable suppliers. But finding suppliers you can count on is easier said than done. If sourcing has been giving you grief, this is the Unboxing Logistics episode for you!Mattia Miglio from Alibaba.com joins Lori to share tips for finding suppliers, making sure they’re a good fit for your business, and building partnerships that last.How to find the right suppliersWhen you’re on the hunt for a new partner, Matt...
2025-12-0336 min
Información al día. Podcast de EL COMERCIOInformación al día: Gobierno pagará parte de deuda a GADs con bonos; Quito acepta. Enjambre sísmico en Galápagos sugiere posible erupción; Alemania suspende subasta de objetos del Holocausto; Carapaz seguirá en EF Education-EasyPost hasta 2028.Información al día de EL COMERCIO, Platinum y Radio Quito este lunes 17 de noviembre de 2025Gobierno propone pagar en bonos parte de la deuda con los GADs; Municipio de Quito acepta; Enjambre sísmico en Galápagos revela posible inicio de proceso eruptivo; Subasta de objetos de supervivientes del Holocausto, suspendida en Alemania por reclamos; Richard Carapaz seguirá en EF Education-EasyPost hasta 2028, afirman en Europa.Gracias por escuchar este podcast, un producto de Grupo EL COMERCIO
2025-11-1704 minUnboxing LogisticsEasyPost Insider: Automate USPS Claims Filing With Tyler Diestel From EasyPostAre you taking advantage of the $100 of shipping insurance included for select USPS labels? Most businesses aren’t. They don’t file claims, leaving thousands of dollars on the table. Fortunately, there’s a way to recoup lost funds without the filing hassle. In this EasyPost Insider episode, Tyler Diestel joins Lori to share everything you need to know about EasyPost’s USPS Claims service. What is USPS Claims?Tyler explains, “USPS Claims is an amazing product that makes it easy for shippers to get money back … from [USPS]. Because we have a treasure trove...
2025-11-1222 minUnboxing LogisticsFrom First to Last Mile: A New One-Stop Shipping Partner With Keith Somers From FAST GroupIn August 2025, three innovative carriers announced a merger that will allow them to better serve their customers. ACI Logistix, First Mile, and Sendle are now FAST Group, an integrated logistics ecosystem. What does the merger mean for their customers? In this episode, Lori sits down with Keith Somers, the new CEO of FAST Group, to answer that question and get a behind-the-scenes look at FAST Group’s operations, culture, and values.What is FAST Group?The beauty of FAST Group is that it brings together three companies with different strengths, giving their customers acc...
2025-11-0628 minUnboxing LogisticsThe Power of Neurodiversity With Dylan Telford and Jarlath Phelan From Summit Advisory TeamNeurodiverse people have amazing talents that help them shine in logistics roles, but they also face unique challenges that can make it difficult to thrive in the workplace. In this Unboxing Logistics episode, Dylan Telford and Jarlath Phelan from Summit Advisory Team share their personal experiences with neurodivergence. They and Lori discuss what neurodivergent people bring to the table, how they can be themselves, and what coworkers and leaders can do to foster inclusivity.Neurodivergence in the logistics industryLori starts the episode with a surprising statistic. According to a recent study, 58% of p...
2025-10-1543 minUnboxing LogisticsTime To Rethink Returns? With Tim Robinson From Blue YonderBlue Yonder recently released their 2025 Global Consumer Retail Returns Survey, and it’s jam-packed with insights. In this episode of Unboxing Logistics, Lori sits down with Tim Robinson, senior vice president and general manager at Blue Yonder, to talk through the survey’s findings and offer practical suggestions for handling returns effectively.What to do with returned itemsAs Tim points out, most businesses automatically equate returned items with lost profits, assuming they’ll never be able to resell the products that customers send back. But with the right tools and strategies, this doesn’t...
2025-10-0141 minUnboxing LogisticsThe AI Conversation at Parcel Forum With Tom Butt From EasyPostLast week, Lori Boyer and Tom Butt attended Parcel Forum, where EasyPost was the official AI in logistics sponsor. In addition to presenting on AI tools, Lori and Tom got a chance to talk with shippers about the problems they’re facing—and how artificial intelligence can help. They share their takeaways in this episode of Unboxing Logistics.The AI conversationTom noticed a pattern at Parcel Forum: businesses were curious about adopting AI logistics technology, but they weren’t sure whether to make the leap.He says, “Everyone … was talking and compari...
2025-09-1831 minUnboxing LogisticsTransforming Your Supply Chain With AI With Benjamin Gordon From Cambridge CapitalAI has taken the world by storm, with top companies using it to optimize every part of their operations—including shipping and logistics. But it can be tricky finding an AI solution that actually solves your business problems. In this episode, Benjamin (Ben) Gordon, managing partner and CEO at Cambridge Capital, sits down with Lori to break down what AI can do, where it might fall short, and how to choose tools that work.The transformative power of AIBen believes that AI has the “capacity to totally transform not just logistics, but every...
2025-09-1146 minUnboxing LogisticsEasyPost Insider: Every Penny Matters in Peak! With Joe Dieter From EasyPostLast week, Joe Dieter and Lori Boyer from EasyPost sat down to explore EasyPost tools that help businesses navigate the complexities of peak season. In this episode, they continue their discussion.Shipping can drive growthMost businesses view shipping as a “dreaded, unpredictable cost center”—but it doesn’t have to be. Joe explains, “[Shipping can be] a strategic growth lever. Do you want to make more money this holiday season? It can actually happen through how you ship. … You can increase profits if you have the latest and greatest tools and systems. And here at E...
2025-09-0341 minUnboxing LogisticsEasyPost Insider: Solutions for an Unprecedented Peak Season With Joe Dieter From EasyPostJoe Dieter has talked with countless EasyPost customers. And lately, he’s heard the same concern from many of them: peak season 2025 is a whole new ballgame. Rising costs and unpredictable demand have many shippers scrambling to prepare.Joe’s advice for confronting the uncertainty? “Ship fast. Don't ship reckless. Be protected.”And EasyPost offers solutions to accomplish all three goals. In this EasyPost Insider episode, Joe and Lori discuss several tools (including a few brand new offerings) to help businesses ship successfully this peak.EasyPost Wallet makes it easy to use your...
2025-08-2845 minUnboxing LogisticsCross-Border Crunch Time With Jonathan Witt From SendlePeak season shipping can get complicated. International shipping can be a major headache. Combine the two, and it might seem like stress is inevitable. But if you follow the best practices recommended by Jonathan Witt, senior partnerships manager at Sendle, your peak season cross-border shipping can be successful and stress-free.The best way to get started If your business hasn’t yet expanded to international markets, Jonathan highly recommends getting started. His advice? Start small. “You don't have to ship everywhere. You don't have to sell globally. It's probably better that you are...
2025-08-1332 minUnboxing LogisticsUnboxing the Trends: Warehouse Jobs Drop, Parcel Costs Rise With Tim Ranagan and Lori Boyer From EasyPostJuly 2025 didn’t bring any earth-shattering developments—but that doesn’t mean nothing happened. When you look closely, you can see subtle but significant shifts in the realm of shipping and logistics. In this episode, Lori Boyer and Tim Ranagan discuss the latest trends and share some strategies for adapting. Here’s a rundown:Warehouse jobs have droppedThis time of year usually sees an increase in warehouse jobs as businesses start preparing for the holiday shipping season. But 2025 isn’t staying on script.Lori explains, “Typically, as we hit about July, from Ju...
2025-08-0715 minUnboxing LogisticsFreight Lessons From the Front Lines of Produce Shipping With Colby Varley From ATSWhen you’re shipping perishables like produce, the stakes are high; even a one-day delay can ruin an entire truckload of food.Colby Varley, vice president and principal at Advanced Transportation Services (ATS), explains what’s going on in the perishable freight world and how logistics companies and shippers can work together to make sure every load arrives in perfect condition.The state of perishable freightThe COVID-19 pandemic shook up the freight shipping industry, and now that things have settled, loading efficiency is the name of the game. Colby explains, “[During] COVID … they wer...
2025-07-3036 minUnboxing LogisticsReturns Don’t Have To Be a Cost Center With Virgil Ghic From WeSupplyMost retailers view returns as a necessary evil. You have to offer returns to stay competitive, but accepting unwanted or damaged products—and shipping replacements—drains resources and wastes time. What if it didn’t have to be that way?In this episode, Virgil Ghic, co-founder of WeSupply, makes a bold claim: returns don’t have to be a cost center. In fact, with the right strategy, they can even drive revenue! The importance of designing your returns policyIf you want returns to be profitable, you can’t just implement a cookie-cut...
2025-07-1646 minUnboxing LogisticsUnboxing the Trends: Will Drone Deliveries Take Off? With Tim Ranagan and Lori Boyer From EasyPostSo far, 2025 has kept us on our toes, especially with all the uncertainty surrounding tariffs. But in this episode of Unboxing the Trends, Lori and Tim take a break from the tariff talk to discuss three major trends from June: warehouse automation, carrier shifts, and drone deliveries.Listen to this 15-minute episode to get up to date with the latest shipping and logistics happenings! Amazon reaches a million warehouse robotsAs of last month, Amazon has deployed over a million robots in their warehouses. As Lori points out, robots now outnumber human workers! I...
2025-07-0915 minUnboxing LogisticsAre You Ready for the 2025 Retail Peak Season? With Sucharita Kodali From ForresterNow that we’re past the halfway point of the year (can you believe it?), it’s time to get serious about peak season. When handled right, peak is an opportunity to drive more sales than ever, reach new markets, and continue to delight loyal customers. But will tariffs, inflation, and other issues stand in the way? Sucharita Kodali, retail industry analyst at Forrester, explains exactly what’s going on in the retail industry, what we can expect from the 2025 peak season, and how to get ready. What’s the current state of retail?
2025-06-2533 minUnboxing LogisticsGamifying the Warehouse, With Katie Brown From Foot Locker and Dylan Telford From Summit Advisory Team | Unboxing Logistics Ep. 62In this episode of Unboxing Logistics, host Lori Boyer kicks off Season 5 with a fun and insightful discussion about gamification in the supply chain. Joined by Katie Brown, Senior Director of Product Management at Foot Locker, and Dylan Telford, Omnichannel Practice Lead at Summit Advisory Team, they explore how introducing game-like elements into warehouse operations can drive motivation, improve productivity, and even make picking and packing a bit more fun.Gamification is more than a leaderboard, it’s about meaningful motivationGamification isn’t just displaying performance stats. Real impact comes when the experience feels rewa...
2025-06-1840 minUnboxing LogisticsEasyPost Insider: Introducing Forge, a White-Label Shipping Solution, With Brittany Williams From EasyPost - Ep. 61In this EasyPost Insider episode of Unboxing Logistics, host Lori Boyer sits down with Senior Product Manager Brittany Williams to unveil Forge, EasyPost’s newest product. Built for 3PLs, marketplaces, tech companies, and carriers, Forge offers a white-label shipping solution that makes it easy to onboard customers, manage subaccounts, and access detailed analytics—all without burdening your dev team. Whether you want to enable new carriers with a click or centralize billing, Forge simplifies complex operations with powerful admin tools and best-in-class APIs.Forge simplifies shipping infrastructure for businesses with complex customer networks "Forge is Easy...
2025-04-3020 minUnboxing LogisticsUnboxing the Trends April: Carriers in the Spotlight With Tim Ranagan and Lori Boyer From EasyPost - Ep. 60In this month’s episode of Unboxing the Trends, Tim Ranagan and Lori Boyer dive into the latest shifts in the shipping landscape—no tariff talk this time. From the rise of regional carriers to DHL’s B2C restrictions and changes at the USPS, it’s a carrier-heavy episode packed with actionable insights. Lori also previews her upcoming appearance at the National Postal Forum and speculates on the future of USPS leadership.Carriers are losing ground—literally Alternative carriers have stepped up in a major way, delivering 44% more packages in 2024 than the previous year. Much of tha...
2025-04-2309 minUnboxing LogisticsHow Small Retailers Can Win Big With Industry Support With Brandon Gale - Ep. 59In this episode of Unboxing Logistics, Lori Boyer sits down with Brandan Gale, CEO of Retail Shipping Associates (RSA) and Package Hub Business Centers. With decades of experience and 38 stores under his belt, Brandon shares how RSA helps small businesses succeed through training, resources, and a powerful sense of community. His big takeaway? Small retailers don’t have to go it alone! The Power of Listening to Your CustomersBrandon’s success story started with a single store and grew into a network of nearly 40 locations—all because he listened closely to his customers and responde...
2025-04-1640 minUnboxing LogisticsFaster, More Affordable Delivery Through Maersk Parcel With John Kruzan From MaerskYou probably know Maersk as a container shipping company, but the end-to-end logistics provider now has a new offering for parcel shipping: Maersk Parcel. According to John Kruzan, this regional service is made up of a “pickup and delivery network that can move packages … at a very competitive rate, at a very competitive time in transit.”Listen to learn what makes Maersk Parcel great for small businesses and how to get started.The motivation behind Maersk ParcelJohn starts by describing the current state of the parcel shipping industry, particularly when it come...
2025-04-0239 min
TransfixSupply Chain Decoded | Feat. Lori Boyer, EasyPostYou know the voice - you know the face! We sat down with Lori Boyer of EasyPost and host of the "Unboxing Logistics" podcast who shared her bold predictions for 2025, and they’re already playing out in real time. From shifts in carrier strategies to the growing role of automation and AI in logistics, Lori’s insights weren’t just educated guesses; they were a blueprint for what’s happening now.
In this episode, we revisit her take on the evolving parcel landscape, how businesses can stay ahead of disruptions, and why flexibility is more critical than ever. Plus, she called i...
2025-04-0231 minUnboxing LogisticsWhat’s Going On With De Minimis? With Kate Muth From International Mailers Advisory GroupAlong with recent changes to U.S. tariffs, there’s been talk about changes to the de minimis exemption that allows tax-free imports of goods worth up to $800. How does de minimis work, and what will it mean for businesses if the rule is changed? Kate Muth, executive director of the International Mailers Advisory Group (IMAG), weighs in. De minimis definedKate explains, “De minimis is the value under which goods can come into the U.S. free of duties and without having to [go] through the formal entry process.” The de minimi...
2025-03-1934 minUnboxing LogisticsUnboxing the Trends February: Tariffs and a New Postmaster General With Lori Boyer and Tim Ranagan From EasyPostLast month, Lori and Tim kicked off the Unboxing the Trends series, which features short monthly episodes covering the latest shipping and logistics happenings. In this episode, they discuss two major developments in February: new tariffs against key U.S. trading partners and the resignation of USPS’s postmaster general.Tariffs have gone into effectAfter a month-long pause, new tariffs against Canada, Mexico, and China went into effect this week. But the question remains: Will the tariffs stick? Based on her research, Lori doesn’t think so. She believes there’s a 60% to 70...
2025-03-0710 minUnboxing LogisticsEasyPost Insider: Introducing Luma, the Ultimate AI Advisor With Joe Dieter From EasyPostJust a few weeks ago, EasyPost launched a new product: Luma, an AI tool that helps businesses understand their current shipping performance and make smarter (and more cost-effective) decisions.Joe Dieter, head of product marketing at EasyPost, explains how Luma works and what sets it apart from other AI shipping technologies.Luma in a nutshellWhat exactly is Luma? Joe starts with a simple description: “It's the ultimate AI advisor at your fingertips that has been trained on billions of historical shipments.” He goes on to explain, “Your AI is as good as...
2025-02-2528 minUnboxing LogisticsCosts, Carriers, and China: Parcel Shipping in 2025 With Nate Skiver From LPF Spend ManagementWith the world of shipping and logistics constantly changing, it can be hard to keep track of every trend. In this episode, Nate Skiver, founder of LPF Spend Management, catches listeners up on the world of parcel shipping in 2025—what’s changing, what will likely stay the same, and what you can do to optimize your parcel management strategy.Carrier changes lead to more complex pricing Right off the bat, Nate points out a major trend that businesses should be aware of: changes to carrier pricing structures. He explains, “FedEx and UPS continue to make pricing...
2025-02-1333 min
Lanterne Rouge Cycling PodcastEF Education - EasyPost 2025 PreviewIn this episode of the Lanterne Rouge Cycling Podcast Benji Naesen and Patrick Broe preview the 2025 team of EF Education - EasyPost.This show is sponsored by JOIN Cycling. Lanterne Rouge listeners can access JOIN Cycling with an exclusive risk free 30-day free trial period. Head over to our website for more information: https://join.cc/lanternerouge/Timestamps:00:00 Intro00:36 2024 recap10:47 Transfers23:50 Hot takes and predictionsOur merch has dropped! Custom designs painstakingly crafted by Louemans on t-shirts, mugs and hats with all...
2025-02-0731 minUnboxing LogisticsUnboxing the Trends January 2025 With Lori Boyer and Tim Ranagan From EasyPostExciting news! In our new Unboxing Logistics segment, Unboxing the Trends, the EasyPost team will be doing a monthly recap of the most impactful shipping and logistics trends in 2025. During this episode, Lori Boyer and Tim Ranagan discuss January’s port strike resolution, the devastating California wildfires, and President Trump’s brand-new tariffs. What do these events mean for your business? Listen to find out!Port strikes shed light on automation concerns While port strikes were resolved in January, they brought up an important question for businesses and employees alike: how far sho...
2025-02-0513 minUnboxing LogisticsThe Secret to Seamless Returns With Amena Ali From OptoroMany businesses have perfected their outbound logistics. Products are picked, packed, and shipped with near-perfect accuracy, and customers are delighted. But some merchants haven’t put enough thought into the question posed by Amena Ali, CEO of Optoro: “What happens when all this stuff comes back?”In this episode of Unboxing Logistics, Amena and Lori discuss the challenges of returns—for both customers and sellers—as well as strategies for improving the process. How to improve the returns process for customersAs ecommerce has exploded, consumers have been “trained by the Amazons of the world” to...
2025-01-2935 minUnboxing Logistics2025 Supply Chain Sustainability Trends With Tom Raftery, Sustainability and Technology EvangelistGoing into the new year, your customers, investors, and partners all have one thing in common: sustainability is a big concern. As natural disasters rage across the world, people are increasingly committed to preventing climate change—and they expect your business to do its part by reducing carbon emissions. Tom Raftery, host of the Climate Confident and Sustainable Supply Chain podcasts, joins Lori on this episode of Unboxing Logistics to share some sustainability trends and predictions going into 2025. Trend #1: Electric vehicles (EVs) will become more popularLiving in Spain, Tom has a close-up view...
2025-01-1536 minUnboxing LogisticsSupply Chain Trends in 2025 With Chris Caplice From MIT and DAT Freight & AnalyticsLast January, Chris Caplice joined us to discuss the top supply chain trends of 2024. This year, he’s back to talk about what the world of shipping and logistics will look like in 2025. As executive director at MIT Center for Transportation Logistics and chief scientist at DAT Freight and Analytics, Chris is deeply immersed in the supply chain industry, and he shares some great insights about trucking, tariffs, and more.Listen to learn what you should expect from the new year—and most importantly, how your business can prepare.Trend #1: The truckload market will...
2025-01-0833 minUnboxing LogisticsFrom Bricks to Clicks: Getting Started With Ecommerce With Filipa Almeida From OnportIf you’re thinking about diving into ecommerce for the first time, you have a lot to consider. To succeed in the digital world, you may need to rethink inventory management, the customer experience, and more. But as Filipa Almeida, chief customer officer at Onport, points out, you’ll also expand your businesses’ reach exponentially. Why move to ecommerce? Plenty of business owners are content running their brick-and-mortar stores—why should they add digital sales channels (and make their operations a whole lot more complicated)? Filipa’s answer is simple: today’s customers expect an online option...
2024-11-2040 minUnboxing LogisticsEcommerce Inventory and Labor Challenges With Steve Syverson From NFI eComHaving worked in the logistics industry for 22 years, with 10 of those focused on ecommerce, Steve Syverson has had countless opportunities to hear from small business owners about the challenges and uncertainties they face. In this episode of Unboxing Logistics, he answers some of their most common (and pressing) questions.Should you use staffing agencies during busy times? How can you choose the right warehouse technology? When does using a 3PL make sense? Listen to learn the answers!How to boost staff morale during peak seasonPeak season can be incredibly stressful for business...
2024-11-1341 minUnboxing LogisticsPorch Piracy Myths Busted With Eric Thorson From Norton Shopping GuaranteePorch piracy isn’t fun for anybody. But that doesn’t stop Lori and Eric from having a little fun discussing it! In this episode of Unboxing Logistics, they react to videos of porch pirates getting caught in the act. At the same time, they bust some of the most common porch piracy and package protection myths, including these three: Myth #1: Once a package is marked as delivered, your job is doneIt’s a myth that every online merchant wants to believe: once a package reaches its destination, it’s not their problem anymore. Sadly, cu...
2024-11-0635 minUnboxing LogisticsThe Power of AI in the Warehouse With Henrik Bergsager and Kushal Pillay From Powerhouse AIWhat comes to mind when you hear the term AI? For some, artificial intelligence is an exciting step forward, bringing possibilities of error reduction and cost savings. For others, it’s little more than a marketing buzzword. Henrik Bergsager and Kushal Pillay of Powerhouse AI are in the first camp. In this episode, they discuss how AI tools can significantly improve warehouse operations for small and medium-sized businesses.Uses of AI in the warehouseAI can be used to improve virtually any warehouse task, including inventory management, demand forecasting, and storage optimization. Henrik not...
2024-10-3039 minUnboxing LogisticsHow SMBs Can Crush Peak Season With Maxwell Bonnie From SaltboxThe holiday season is often the most profitable time of year for small businesses, but it comes with many challenges. How can small ecommerce businesses create a great purchase experience for customers? What logistical hurdles will they face? In this episode, Maxwell Bonnie, co-founder of Saltbox, answers these questions and shares tips to help SMBs successfully navigate the upcoming peak season.What’s different about peak season 2024?Peak season is always a busy time, but this year’s peak has the potential to be even more hectic than usual. That’s because there are onl...
2024-10-2340 minUnboxing LogisticsEverything To Know About Shipping Pharmaceuticals With John Golden From ParcelShieldIn the words of John Golden, vice president of sales at ParcelShield, “Shipping medication is a risky business, but it's also critical to hundreds of millions of those that are depending on pharmacy services.” In this episode of Unboxing Logistics, John and Lori discuss the risks pharmaceutical shipments face and how the right technology can protect healthcare businesses and patients alike.Challenges and risks when shipping pharmaceuticalsParcelShield’s motto? It’s not just a package, it’s a patient. Because medical supplies and prescription drugs make such a huge difference in people’s lives, phar...
2024-10-1637 minUnboxing LogisticsUnleashing Data Power in Logistics With Jonathan Salama From Transfix Ep. 43In today's episode, host Lori Boyer is joined by Jonathan Salama, CEO and co-founder of Transfix. With a unique background in tech and data science, Jonathan sheds light on how data is revolutionizing the logistics industry. Join us as we explore the intersection of technology and logistics, unraveling the complexities and uncovering the opportunities.Leveraging data for efficiencyJonathan emphasizes the importance of leveraging data to drive decisions and automate repetitive actions within the logistics space. Using data science, companies can optimize their operations, enhance their efficiency, and ultimately, improve the customer experience....
2024-10-0934 minUnboxing LogisticsUnpacking Customer-Centric Analytics in Logistics With Josh Fredman & Mike Koleno From Better Trucks and Tom Butt From EasyPostIn the latest episode of Unboxing Logistics, Lori Boyer engages with the insightful team from Better Trucks, including Josh Fredman, Mike Koleno, and Tom Butt from EasyPost. Recorded live at Parcel Forum 2024, this discussion dives deep into the transformative power of analytics in enhancing customer experiences within the logistics sector. The experts share actionable insights on how data can streamline operations, meet evolving customer expectations, and foster effective partnerships:Holistic data centralizationTo truly understand and improve customer experience, businesses must centralize their data. This approach allows shippers to analyze their operations from a comprehensive...
2024-10-0233 minUnboxing LogisticsScaling Logistics to Deliver an Unforgettable Customer Experience With Julian Van Erlach From FabFitFunIn this episode of Unboxing Logistics, Lori Boyer from EasyPost welcomes Julian Van Erlach, Senior Vice President at FabFitFun. They dive into the complexities of scaling logistics while maintaining a superior customer experience. With a unique model that generates four peak seasons annually, FabFitFun’s operations are a masterclass in efficiency, cost management, and customer satisfaction. Julian shares his insights on how FabFitFun has scaled its logistics, optimized processes, and maintained excellent customer satisfaction—even during rapid growth.Align operations with company growth"What is it that we're going to solve for or scale for?" Juli...
2024-09-2537 minUnboxing LogisticsMastering Peak Season: Expert InsightsSHOW NOTESIn this episode of Unboxing Logistics, Lori Boyer of EasyPost interviews Glenn Gooding, president of iDrive Logistics, about navigating the complexities of peak season. Glenn shares his 39 years of experience in the small parcel supply chain, providing practical tips for planning, communication, and technology. From demand forecasting to managing unexpected challenges, Glenn emphasizes that peak season success hinges on thorough preparation and proactive collaboration with partners. The conversation touches on the importance of aligning with carriers, maintaining clear communication across stakeholders, and preparing both technology and operations well in advance.You can’t pl...
2024-09-1833 minUnboxing LogisticsGoing Global: Expanding Your Reach Into International Markets With Ford Deihl From DHL eCommerceIn this episode of Unboxing Logistics, host Lori Boyer speaks with Ford Deihl, a product manager at DHL eCommerce, about the booming world of international shipping and the massive opportunities it offers for small and mid-sized businesses. Ford shares insights into the international market, how businesses can expand globally, and the strategies that can make international shipping easier than expected. The conversation touches on logistics, cultural differences, and how to optimize shipping costs while ensuring a seamless customer experience. The discussion ends with practical steps and solutions for entering new international markets.International shipping: a major growth...
2024-09-1140 minUnboxing LogisticsUnlocking the Power of Parcel Data With Megan Rudolph From Saddle CreekDelve into the critical role of parcel data in optimizing shipping operations, especially as businesses gear up for peak season. Megan Rudolph, senior director of parcel operations at Saddle Creek Logistics, shares her expertise on how to collect, analyze, and leverage parcel data to enhance customer satisfaction, reduce costs, and ensure carrier accountability. The essentials of parcel dataMegan emphasized that parcel data boils down to two main metrics: transit time and cost. She explains, “Parcel analytics is all the data that allows you to measure those two things.” Understanding these two metrics at a g...
2024-08-2840 min
Know Your ShipLeading with Integrity: Sam Hancock on Easypost’s Vision and GrowthCatch this episode of the Know Your Ship Podcast, presented by eHub, where Frank Dolce hosts Sam Hancock, the Chief Revenue Officer at Easypost. Sam's a powerhouse in the logistics world, and in this conversation, he breaks down how Easypost is shaking up the industry with game-changing strategies and tech.
Sam also shares some personal stories, from the surprising history behind his last name to his journey from aspiring broadcaster to CRO. Plus, get the inside scoop on Easypost's partnership with the EF Education-Easypost cycling team and how they’re all about doing things the right way.
2024-08-221h 15Unboxing LogisticsThe Ins and Outs of First-Mile Consolidation With Tyler Abderholden From SendleFirst-mile consolidation is a great way for growing SMBs to simplify their shipping logistics. Tyler Abderholden, vice president of Sendle’s global network, explains what first-mile consolidation is and why it’s beneficial.How does first-mile consolidation work?Generally, a multi-carrier shipping strategy involves coordinating multiple pickups at different times of the day. First-mile consolidation gives small businesses a way to reap the benefits of a multi-carrier approach without the headache of multiple pickups.Tyler explains, “One driver will show up to your operation [and] pick up all of the packages, whether they're going...
2024-08-2145 minUnboxing LogisticsThe Future of Returns With Eric Wimer From SwayReturns have come a long way since the early days of ecommerce, but they still have a long way to go. Eric Wimer, co-founder and CEO at Sway, envisions a future where returns are easy, fast, and cost-effective for both businesses and consumers. In this episode of Unboxing Logistics, he and Lori discuss what it will take to make that vision a reality.A short history of returnsWhen ecommerce was just starting, Eric explains, “most sellers didn't accept returns.” Later, as ecommerce became more popular, sellers began accepting returns—but the process was cumbersome and sl...
2024-08-0744 minUnboxing LogisticsEasyPost Insider: Solving Complex Shipping Challenges With John Wharff From EasyPostIn this EasyPost Insider episode, John Wharff introduces us to EasyPost Enterprise and explains how it helps businesses solve their most pressing shipping challenges.What is EasyPost Enterprise?John explains that EasyPost Enterprise is “software that is geared towards … really high performance, high complexity [shippers]. It opens the door to things like routing logic, business rules, [and] custom labels.”Lori raises a question that might be on listeners’ minds: who should be using EasyPost Enterprise? John mentions that Enterprise is perfect for businesses in complex industries like pharmaceuticals or food. But any company that shi...
2024-07-3122 minUnboxing LogisticsEasyPost Insider: A New Insurance and Claims Experience With Olivia Qin and Brittany Williams From EasyPostIn this special episode for EasyPost customers, Olivia Qin and Brittany Williams introduce the new and improved claims process for EasyPost Shipping Insurance. What sets EasyPost Shipping Insurance apart?For customers not currently using EasyPost’s insurance, Brittany and Olivia share some key features that set the offering apart from other insurance services on the market. Olivia says, “What's great … is that it's one pricing. It's from anywhere to anywhere, except for U.S.-sanctioned countries. And it's also carrier agnostic.”“It is insurance that the business buys, but they can pass on that cost t...
2024-07-2424 min
Cyclist Magazine Podcast109. Mikkel Honoré, pro cyclist at EF Education-EasypostThis week, Robyn and Will are joined by Mikkel Honoré, Danish pro at WorldTour team EF Education-Easypost. Mikkel talks us through the differences between a team like EF and one like his previous team, Quick-Step; how a small (and decidedly flat) nation like Denmark has produced so many great cyclists; and his thoughts on Pogacar, the Tour, the importance of the World Championships and his love of NBA basketball.Interview begins at 4.38------------------Did you know Cyclist is also stunning monthly print magazine? Subscribe now at store.cyclist.co.uk/cycp...
2024-07-1151 minUnboxing LogisticsThe (Flex) Factor: Mastering Flexibility To Get Ahead in Logistics With Jeremy Bodenhamer From ShipHawkFinding, hiring, and training warehouse workers has become more difficult through the years—and it won’t get any easier. At the same time, manual processes aren’t scalable or sustainable. The solution? Invest in technology that helps employees do their jobs more efficiently. Jeremy Bodenhamer, founder and CEO of ShipHawk, explains why this gives businesses an edge.Why flexibility is essentialJeremy explains that as ecommerce has gained popularity, some sellers have struggled to keep up with rapidly shifting consumer expectations. But that’s exactly what they need to do to stay afloat. “Buyers...
2024-06-2640 minUnboxing LogisticsNavigating ESG in Logistics and Retail With Alanna Fishman From FTI ConsultingWhat is ESG, how is it different from sustainability, and when should your company start an ESG program? Alanna Fishman, managing director at FTI Consulting, joins us on this episode of Unboxing Logistics to share why ESG is critical to a business’s long-term success. ESG vs. sustainabilityAlanna explains, “ESG literally stands for environmental, social, governance.” ESG programs focus on minimizing risks and bringing value to businesses. To illustrate the difference between ESG and sustainability, Alanna shares an example. “Here's a sustainability statement: We believe in minimizing our footprint on the environment by reducin...
2024-06-2043 min