Shows
The Marketing CouchB2B Marketing Secrets That Drive REAL Impact | Naveen Malhotra | The Marketing Couch | Ep 20Meet Naveen Malhotra, the Global Head of Marketing at EdgeVerve AI Next, an Infosys subsidiary pioneering AI and automation solutions. With over 30 years in sales, marketing, and product management across B2C and B2B sectors, he has shaped brands at Infosys, Mahindra, Eicher (Royal Enfield), Foton, and Satyam. A passionate leader driving enterprise transformation, Naveen champions continuous learning and experimentation in marketing strategy.In this episode of The Marketing Couch, Naveen shares grounded perspectives on enterprise marketing strategy, the real business impact of marketing, and how leaders should think about decision-making beyond metrics.The conversation explores customer buying...
2026-01-131h 22
HFS PODCASTSUnfiltered Stories | The AI-First Revolution: Redefining GBS for the Future with EdgeVerveGBS is moving from a cost-center to a growth-engine.AI-first models and platforms are rewiring enterprise operations. In this Unfiltered Stories episode, Ashwin Venkatesan, Executive Research Leader at HFS Research, sits down with Saurabh Gupta, President at HFS Research, and Shashidhar N, VP & Global Head of Platforms at EdgeVerve, to discuss what next-gen GBS really looks like—beyond slideware. What you’ll learn:From “shared services” to “Generative Business Services” — AI-led, data-driven, value-obsessed.AI-first delivery = beyond productivity — shift from cost saves to revenue, speed, and innovation.What’s blocking progress — silos plus technical, data, and cultural debt (a...
2025-12-0215 min
Product Talk with MalthiEpisode 21:- Will AI Disrupt SAAS Products? | PodcastJoin us in an engaging conversation with Kapil Jaiswal, Head of Products at Whatfix, as we explore the journey of building a globally adopted B2B SaaS product. Kapil shares valuable insights on:How generative AI is disrupting product management.Evolving product-market fit in the SaaS ecosystem.Building strong global customer partnerships.Addressing enterprise expectations in product roadmaps.The future of SaaS and the road ahead for B2B startups.
Time Stamps:-
0:00:33 – Is engineering dead in the age of generative AI?0:03:05 – How does product-market fit evolve for Whatfix?
0:08:23 – How does W...
2024-12-1946 min
Product Talk with MalthiEpisode 21:- Will AI Disrupt SAAS Products? | PodcastJoin us in an engaging conversation with Kapil Jaiswal, Head of Products at Whatfix, as we explore the journey of building a globally adopted B2B SaaS product. Kapil shares valuable insights on:How generative AI is disrupting product management.Evolving product-market fit in the SaaS ecosystem.Building strong global customer partnerships.Addressing enterprise expectations in product roadmaps.The future of SaaS and the road ahead for B2B startups.Time Stamps:-0:00:33 – Is engineering dead in the age of generative AI?0:03:05 – How does product-market fit evolve for Whatfix?0:08:23 – How does Whatfix approach global enterprise customers?0:18:23 – Is SaaS dead with the...
2024-12-1946 min
Agile Digital TransformationSateesh Seetharamiah - Redefining growth with a platform-centric digital strategySateesh Seetharamiah is the CEO of EdgeVerve, an Infosys company that's leading in the development of digital platforms.In this episode, we discuss platform-centric digital strategies and how a platform-centric strategy can help a business unlock growth and drive innovation. We talk more broadly about the key features of a platform-centric strategy, discuss why it's so valuable for leading brands such as Amazon, and conclude by discussing the concept of "uberization".Links & mentions:edgeverve.com
2024-11-1422 min
Forbes India - Tech ConversationsDennis Gada at Infosys on how AI is changing core bankingIn this episode, Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, talks about how banks are looking to tap digitalisation and what they are looking for from their IT vendors. Gada, who is also a member on the board of EdgeVerve Systems, Infosys’s products and platforms business, also talks about how core banking software is evolving in the age of AI.
2024-05-1430 min
AI For All PodcastAI in Industry 4.0 and Digital Transformation | EdgeVerve's Sateesh Seetharamiah | Artificial Intelligence PodcastOn this episode of the AI For All Podcast, Sateesh Seetharamiah, CEO of EdgeVerve, joins Ryan Chacon to discuss AI in industry 4.0 and digital transformation. They talk about the current state of digital transformation, what makes enterprises more agile, the value of enterprise data, implementing AI models in an organization, the challenges enterprises will experience with AI, and the future of AI and digital transformation.
Sateesh Seetharamiah is the CEO of Edge Platforms, EdgeVerve Systems Limited (An Infosys Company), and a board member and Whole-time Director at EdgeVerve. Sateesh is an industry veteran with three decades o experience in...
2023-09-2829 min
The bluEPrint by Executive PlatformsBuilding Competitive Advantage and Resiliency with Connected and Autonomous Supply Chains — A Conversation with Puneet Shukla of EdgeVerve, an Infosys CompanyAt the 2023 edition of the European Supply Chain Executive Summit series held in Barcelona, Spain, June 19-21, we spoke with Puneet Shukla, the Regional Head of EMEA for EdgeVerve, an Infosys Company, about how companies are leveraging technology to build both resiliency and competitive advantage into their supply chains through interconnected autonomous operations. How should organizations adjust their Digital Transformation journeys to reshape their existing operations? How do these new tools and capabilities shape the day-to-day working lives of workers? What should decision-makers keep in mind as they weigh their options? All this and more is discussed in this...
2023-07-2119 min
Forbes India - Tech ConversationsSateesh Seetharamiah, CEO of Infosys’s EdgeVerve, on how the cost of intelligence might go down to zeroIn this episode, Sateesh Seetharamiah, CEO of EdgeVerve Systems, the products and platforms subsidiary of Infosys, talks about why it is inevitable that everything that can be automated, especially in the enterprise business context, will eventually get automated. Not only that, but the idea of what is automatable itself is changing every day, he points out – just look at the capabilities of ChatGPT. Sateesh also talks about the three digital platforms at EdgeVerve that today some 400 of the world’s 2000 biggest companies are using. And he leaves you with a point to ponder – what if the cost of intelligence were t...
2023-01-3134 min
The Edge PodcastDigitization of Waste Management - It's now or neverWaste Management has always caught the news. Environmental health has grown to be important, creating much buzz, especially over the last decade. This growing focus has led to an overhaul of many behaviours, actions and protections being put into place to reduce our carbon footprint at an individual and enterprise level. How can enterprises use technology to manage waste better? How has digitization helped enterprises, and what are the key benefits it offers? Where is this industry heading in the next 5 years, and how can enterprises join the bandwagon?
All this and much more as we join M...
2022-11-2416 min
Straight Talk - Supply Chain InsightsSupply Chain Insights Digital Showcase 2022 with Suresh Prahlad Bharadwaj of Edgeverve #397Supply Chain Insights Digital Showcase 2022 with Suresh Prahlad Bharadwaj of Edgeverve #397
2022-08-3112 min
lcecere's tracksSupply Chain Insights Digital Showcase 2022 with Suresh Prahlad Bharadwaj of Edgeverve #397Supply Chain Insights Digital Showcase 2022 with Suresh Prahlad Bharadwaj of Edgeverve #397
2022-08-3112 min
The Edge PodcastEnhance Customer Experience with AIArtificial Intelligence is at the centre of a successful Digital Transformation. This podcast discusses various ways AI delivers a competitive advantage by personalising data at scale and ensuring a seamless customer experience. Our experts share the top 3 AI techs used in the industry, how Parallel Neural Pathways help map the customer journey effectively, and how facial recognition technology works with search history data to recommend the best product/services to the end consumer. Finally, they also share the best practices an enterprise could follow to adopt an AI model and how they can plot their AI journey in the...
2022-08-0920 min
The Edge PodcastMaster Supply Chain with Technology - Part 2Part 2 of the Supply Chain series explores the world of technology in Supply Chain, how specific technology solutions can benefit the global supply chain networks and what’s in store for us in the future. Our experts also talk about how the next phase of the Supply Chain is all about being connected (through intelligent technologies) and how can enterprises join the bandwagon.
Tune in to know more.
2022-06-3012 min
The Edge PodcastMaster Supply Chain with Technology - Part 1The pandemic has thrown traditional Supply Chains into chaos. From the lack of workforce creating bottlenecks, increased wait time of shipping containers leading to shortages to them impacting the final price of the products, the Supply Chain process has seen it all. In part 1 of this series, our experts take us through the existing challenges enterprises face today, how are they vulnerable to them, and what are they doing to fight them in the best possible way.
Tune in to know more.
2022-06-3012 min
The BuzzBest practices for banks using intelligent document processingUse cases for intelligent document processing (IDP) include automating the know your customer (KYC) process. The KYC process previously was performed by humans, which led to plenty of effort and errors, says Sateesh Seetharamiah, director at artificial intelligence and automation company EdgeVerve. Using IDP, one “very large U.S. financial bank” is now able to process 20 million documents through automation, he tells Bank Automation News, without naming the bank. The bank “during COVID times faced tremendous challenge, and now this has become the way of the business where we are helping them in the KYC process...
2022-06-1613 min
The Desi VC with Akash BhatE72: Sunit Gajbhiye (Co-founder, Financepeer) | Fundraising overview for foundersSunit Gajbhiye is the Co-Founder, Business Head at Financepeer. Prior to this he was Product Manager at EdgeVerve, Infosys. Sunit is an IIM and VJTI alumnus with 6+ years of experience in Business Operations and Product Management.Financepeer, a Series B fintech startup backed by Aavishkaar Capital, QED Investors, 9Unicorn and Earlsfield Capital. The startup provides the entire year fee collection upfront to the School at the beginning of the year and collects fees from parents in monthly instalments that too at Zero Additional cost. Financepeer is spread across 60+ cities with over 6000+ school/ Institute partnerships. The Startup has...
2022-06-0635 min
The Edge PodcastImpact of Document AI in Commercial InsuranceIn part two of this podcast series on Xtract Insights, Sathish Kumar EV takes us through the impact of Document AI on the insurance sector. He explains how Document AI helps in automatically extracting relevant information, identifying missing data, and getting a comprehensive view of the submission to aid quick decision-making. Hear how Commercial Insurers can leverage Document AI to bring consistency in the submission process and transition from fragmented to responsive Underwriting by prioritizing submissions and reducing iterations for missing information. What challenges can a commercial insurer face that document AI can solve? What will be the measurable...
2022-03-0915 min
The Edge PodcastThe Latent and Hidden Value in Unstructured DataIn part one of this podcast series on Xtract Insights, Swaminathan Natarajan takes us through the latent and hidden value that unstructured data contains for enterprises. Over 80-90% of data within organizations are locked in digital & physical documents, which in turn remain unutilized by them. This unstructured data, if used efficiently, can uncover tremendous value for an enterprise. What are the various tools available to extract insights from unstructured data? What is a document extraction, processing and comprehension pipeline, and how does it work? What are the different issues enterprises face with data, and how do they solve them...
2022-03-0915 min
The Edge PodcastThe Future of the Hybrid WorkplaceThe pandemic is a watershed moment in the development of our society, an event that has affected every human being. With our innovation outpacing evolution, changes to culture represent changes to the human experience, and with workplaces, the pandemic has proved transformative. Despite their resources, agility and flexibility, can organizations adapt to a new paradigm of workplace models? What are the most significant developments and challenges organizations must address? How will talent and technology drive this shift?
Hear the experts Mukul Pandya and Kisha Gupta's answers to these questions on The Edge Podcast - Your spot...
2022-03-0820 min
The Edge PodcastConnected Automation led Digital Transformation - Part 2In this episode, Shrikant Deo shares his views on how an enterprise can implement Connected Automation seamlessly across their system. He shares a first-of-its-kind, 10 step Automation model that details how enterprises can structure their Automation programs for guaranteed success. This self-sustaining, scalable model benefits both new and existing enterprises that use Automation for a better ROI. With the COVID-19 pandemic, enterprises were forced to work in siloes, affecting the overall efficiency. Connected Automation helps break these siloes and enables people, processes, and data to confluence and achieve enterprise growth.
Tune in to The Edge Podcast - Your...
2022-01-3112 min
The Edge PodcastConnected Automation led Digital Transformation - Part 1In this episode, we talk about Connected Automation, the next big thing in the world of AI & Automation. Connected Automation enables enterprise-wide Digital Transformation as it connects People, Process and Data seamlessly. It is this platform that assists large enterprises to build a high-performing, connected enterprise, where the technology delivers insights and intelligence to positively impact business. You will hear Mr. N Shashidhar talk about why enterprise Digital Transformation programs fail, what are some of its scalability issues, the economic, social and business impact it has and how Connected Automation can deliver measurable business value if executed correctly with...
2022-01-1115 min
The Edge PodcastThe Digital Transformation Drilldown – Part 2Leaders of today must worry about problems of tomorrow. How can you futureproof your transformation projects? The answer lies in an emerging concept called Digital anthropology. Raktim, an author of the best-selling book 'Driving Digital Transformation', takes you through how technology impacts human evolution and ways leaders can leverage technology to delight customers. The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-08-0312 min
The Edge PodcastThe Digital Transformation Drilldown – Part 1Ever wondered if anyone ever thought of creating a playbook for digital transformation? Raktim, an author of the best-selling book 'Driving Digital Transformation', takes you through exactly that. Listen to this podcast to go through models like WISE incorporating ‘Know your why’, ‘Integration with external ecosystem’, ‘Breaking the Silos’ , ‘Environment & Culture’ and ACID which is all about Artificial intelligence, Cloud, Internet of the things and Data.” The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-08-0318 min
Intel CitCNia DocAI Unlocks Business Value by Optimizing Document Processing Pipelines - CitC Episode 251Nakul Arora from EdgeVerve (a wholly-owned subsidiary of Infosys Ltd.) joins host Jake Smith to talk about the role AI is playing in transforming the way enterprises unlock business insights from their corpus of documents. Nakul discusses the critical role that a symphony between the software and hardware layers plays in order to deliver an improved customer experience, reduced TCO and a higher ROI for the buyers. Nakul talks about the benefits of the Intel AI Builders program and how the two companies worked together to optimally tune EdgeVerve’s Nia DocAI, a document extraction, processing and comprehension solution, for th...
2021-07-2913 min
The Edge PodcastCreating a Network effect in supply chainDigitization and ecommerce has completely changed the way supply chain functions. Today customer globally are accustomed to ordering small quantities and getting the order delivered in a day or sometimes even in a few hours. This leads to fragmented demand signals. The digital proliferation in supply chain has also led to a data explosion and by default, a lot of the data resides in silos. How can we connect these silos, revealing a single version of truth. Listen to this podcast to know more.
The Edge Quarterly Podcast – Your spot to know all that's hot in the wor...
2021-07-1915 min
The Edge PodcastBuilding high performance DevOps pipelineIn a highly competitive B2B market like today’s, it is not just critical to have a cutting edge product but also how fast does the product deliver. High Processing is key to winning. What does it take to create fast computing softwares? Listen to this podcast to understand concepts like high density computation, distributed and open source storage architecture, micro services and much more.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-07-1912 min
The Edge PodcastData and 5G – What’s new?It’s quite expected that 5G will impact Telecom industry tremendously. However did you know that it will also impact self-driven cars? Not just that, 5G will impact everything from the way data is managed in enterprises, network management, AI operations and much more. Listen to this podcast to know how 5G will create a data boom and the implication of this on your industry.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-07-1916 min
The Edge PodcastBridging business models and model businessesIs saving cost your key focus? The business environment is changing rapidly. With overall trust of customers declining, it’s time to relook at your business model and convert them into model business. How? Listen to this podcast to understand how technologies like AI and Automation can help you save costs and do much more.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-07-1911 min
The Edge PodcastInclusion in technology – Why and How?Diversity and Inclusion are far more than a moral obligation. They can improve employee morale, fosters employee participation and contribution, higher productivity and even higher innovation and much more. Listen to this podcast to understand the difference between inclusion and diversity, why it is critical for your business and how to begin.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-07-1911 min
The Edge PodcastBig Data and B2B CMOPandemic changed the game for not just for enterprises overall but also impacted all functions within. CMOs too were not left untouched. Successful CMOs have found big data as the new best friend while trying to do more with less. If you are a CMO or an aspiring one, with responsibilities ranging from lead generation to sales enablement to awareness, then this podcast is just for you.
2021-07-1913 min
The Edge PodcastEnhancing Creativity with AI and AutomationCan technology make you creative? What does it mean to be creative in a professional scenario and can creativity help you scale? Listen to this podcast where Gururaj Deshpande shares stories of enterprises who adopted a creative approach to go beyond the bottom-line.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-03-2609 min
The Edge PodcastSave Millions By Automating ProcurementAutomating procurement can not only help you save millions but provide the much needed visibility to take the right strategic and tactical calls. Automation can further free up your employees from redundant and repetitive tasks. Listen to the podcast to understand how an Australian public sector department, automated procurement to become more resilient.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2021-03-2613 min
The Edge PodcastIncrease accountability in social services with a specialized procurement solutionThe delivery of social services to citizens have always been an area of focus for governments across the world. Recently, Governments have recognized the benefits that an intelligent procurement solution could deliver in selecting and contracting with the right service providers and managing the performance of these social service contracts. The recent pandemic saw governments across the globe accelerate the delivery of various social services to help vulnerable citizens in their time of need. Traditionally governments were using grant management systems to manage such social service contracts, however these systems were typically not integrated with upstream Contract Management systems resultin...
2021-02-0510 min
The Edge PodcastMake Debt Collections Resilient To The Next CrisisThe pandemic wiped out 80 million jobs in 2020 and young earners were most impacted by the job loss. With very little to no savings, they had no other option but to take personal loans. While moratoriums and grants by governments world wide helped ease off the crisis temporarily, it also added a pressure on collecting agencies to collect loans. With the crisis still not fully over, what can collection agencies do to improve collections without losing out the good customers? Listen to this podcast to find out.
The Edge Quarterly Podcast – Your spot to know all that's hot in...
2021-01-2715 min
The Edge PodcastMaking Machines More Like Us - How to Train AIIn this podcast, Kamalkumar talks about the need for domain knowledge in Machine Learning models to make them more effective, Kamal also talks about techniques used to pass on years of learning effectively on to a machine by leveraging real life case studies.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2020-12-0707 min
The Edge PodcastStrategizing Next Steps with Process InsightsIn this podcast, N Shashidhar, AVP – Senior Director and Head of Strategy and Partnership at EdgeVerve Systems Ltd. (An Infosys Company) talks about the power of Process Insights and the predominant role it plays in improving and changing the execution of business strategies. He also talks about the combination of Process Mining and Process Discovery and how it can exponentially amplify AI and Automation Outcomes.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2020-11-2311 min
The Edge PodcastInfusing Resiliency in IT operations with AIThe Covid-19 pandemic is a disruptive event like no other and has impacted many critical enterprise business operations worldwide. Global enterprises capitalize on technology to better manage their business. IT operations are the operational layer of an enterprise’s technology landscape. However, enterprises are prone to disruption as demand, supply, and performance flounder. In this podcast, we find out how enterprises can future-proof IT operations by adopting AIOps to manage the technology landscape intuitively and avoid disruption.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15...
2020-11-0416 min
The Edge PodcastAccelerating Procurement’s Value Creation Through IntelligenceWith unexpected becoming a norm, It is important to de-risk procurement from vendors and geographies at higher risk. Demand fluctuations is another area of concern. Listen to the Podcast to understand how enterprises can use Procurement specific AI-driven technologies to build intelligence in their supply chain models to mitigate various Procurement related risks.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2020-10-2911 min
The Edge PodcastBeing Resilient – Winning in the Next NormalMost organisations have gone through a real-time litmus test of their business resilience, and quite a few gaps have been exposed. While one plans for disruptions to the short-term continuity of a part of the operations, many business models are not built for such scenarios. To strengthen business resilience, enterprises will need to adopt a systematic approach to revisit the fundamentals and new ways of working. The podcast covers strategies which organisations can follow to achieve resilience.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The1...
2020-10-0711 min
The Edge PodcastProcess Discovery - Key to Successful Digital TransformationFor successful Digital Transformation, enterprises need to be more agile in responding to the changing needs or demands of the market and its customers. Processes are the foundation on which enterprise capabilities are built. Process discovery powered by AI and Deep learning is the key. Enterprise should switch to a process discovery approach that combines the best of Business Process Management and Data Mining.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Artificial Intelligence and Intelligent Automation. #The15MinutePodcast
2020-10-0708 min
The Edge PodcastImpact of Automation on how we live, work and playFor 1000s of years, humans have been spending majority of their day doing repetitive tasks. This takes a toll on our creativity. Today attended and unattended RPA can do these repetitive tasks and leave room for creativity. Besides, several functions in business require us to think out of the box. Now with RPA being used by businesses, humans can spend time on strategic thinking. This podcast covers applications of RPA in areas like contact centre, document analysis, procurement, insurance and so on.
The Edge Quarterly Podcast – Your spot to know all that's hot in the world of Art...
2020-10-0710 min
The Edge PodcastUnlock Enterprise Document Intelligence with AIOn one hand, AI holds enormous promise – from transforming businesses to opening up new opportunities. On the other, we have evolved and heightened customer expectations. So, eventually it boils down to how fast and how accurate decisions can be taken in an enterprise. And when 90% of your data is stuck in unstructured documents across enterprise, how can you take informed business decisions? Organisations handling huge amount of physical data should invest in a document extraction, processing, and comprehension platform which helps unlock business value from enterprise data by extracting intelligence from documents, regardless of complexity or domain specificity. The Ed...
2020-10-0714 min
The Edge PodcastBias in AIOver the last few years, we have seen the promise of ubiquitous AI. The technology, in its various forms, is starting to enter mainstream dialogue, no longer confined to enterprise boardrooms or sci-fi constructs. AI is supposed to make us more efficient, more intelligent, and more objective. If popular accounts are anything to go by, it could be what drives our species forward. What do you do, then, when AI is found to be biased? In this podcast, Ashish Khandelwal explains how AI can become biased and why enterprises must not ignore this threat.
The Edge Quarterly P...
2020-10-0708 min
India Business NewsTuesday, September 29, 2020Top Things To Know Today Morning:The Indian stock market is expected to open flat.Oil slips as demand worries offset hopes for stimulus.Government keeps tight leash on expenditure.RBI postpones MPC meeting to next week.SEBI eases fund raising norms for REITs, InvITs.North Block is readying a draft Bill to amend the GST Compensation Act.Housing sales up 34% in July-September, unsold inventory marginally down: JLLRBI extends MSF facility for banks until March next year.Stock Specific News:India Grid Trust has completed the acquisition of 74 percent in JKTPL and Techno Electric & Engineering Company...
2020-09-2906 min
IBS Intelligence PodcastsEp68: Arun Krishnan, Senior Vice President & Head of Engineering, FinacleFinacle is Infosys product subsidiary Edgeverve’s core banking product, used by banks across 100 countries, serving more than 1 billion customers. Arun Krishnan of Finacle discusses how Covid-19 has opened up the gates to faster innovation in banking and payments and how the pace of change is actually increasing despite the pandemic – could this be blockchain’s big moment? The competition is now about who can roll out digital solutions in the most helpful, accessible and secure manner.
2020-06-2210 min
CCW Digital: A Customer Service Online PlatformEp. 129: Artificial Intelligence and CX Automation - Getting It RightThe most common use cases for CX automation are for not for the customer; they're designed to augment agent performance. The biggest challenge for agents is having to do back-office tasks and search knowledge bases while servicing a customer, hence the importance of robotic process automation and striking a balance between the human touch and automated processes. In this podcast interview with CCW Digital, Sateesh Seetharamiah, vice president and global product head at AssistEdge for EdgeVerve, a subsidiary of Infosys, discusses why cutting-edge CX automation tools combine RPA with artificial intelligence to augment agent performance.
2019-09-2609 minCCW Digital: A Customer Service Online PlatformEp. 116: Sateesh Seetharamiah, EdgeVerveThe most common use cases for CX automation are for not for the customer; they're designed to augment agent performance. The biggest challenge for agents is having to do back-office tasks and search knowledge bases while servicing a customer, hence the importance of robotic process automation and striking a balance between the human touch and automated processes. In this podcast interview with CCW Digital, Sateesh Seetharamiah, vice president and global product head at AssistEdge for EdgeVerve, a subsidiary of Infosys, discusses why cutting-edge CX automation tools combine RPA with artificial intelligence to augment agent performance.
2019-07-0409 min
The AI Network PodcastEp. 70 Michael Baldauf, Raiffeisen & Puneet Suppal, EdgeVerveMichael Baldauf shares Raiffeisen's stance on culture between departments and with the customer: "The culture for us, the center of what we do, is personal interaction. We're a cooperative company so we always have to talk to each other and compromise. We decided not to use Chat bots because our clients wouldn't like to talk to a machine rather than us. So the thing is again we need to talk to each other, we need to cross business, cross IT, cross functionality, cross compliance legal people.
2018-10-2548 min
For the Love of DataE026 – The Four Types of Automation
Introductory Product Models:
Only partner implementations (BluePrism)
Limited Features (WorkFusion)
Customer Revenue Limited (UI Path)
Single License (Softomotive)
Music
Deep Sky Blue by Graphiqs Groove via FreeMusicArchive.org
Sources:
https://irpaai.com/definition-and-benefits/
https://www.edgeverve.com/wp-content/uploads/2017/02/forrester-wave-robotic-process-automation.pdf
https://www.gartner.com/doc/reprints?id=1-3U26FK2&ct=170222&st=sb
http://www.uipath.com/hubfs/News_photos/Forrester_Wave_RPA_Report.png?t=1522186102828
http://images.abbyy.com/India/market_guide_for_robotic_pro_319864%20(002).pdf
https://www.uipath.com/community
h...
2018-03-3027 min
For the Love of DataE026 – The Four Types of Automation
Introductory Product Models:
Only partner implementations (BluePrism)
Limited Features (WorkFusion)
Customer Revenue Limited (UI Path)
Single License (Softomotive)
Music
Deep Sky Blue by Graphiqs Groove via FreeMusicArchive.org
Sources:
https://irpaai.com/definition-and-benefits/
https://www.edgeverve.com/wp-content/uploads/2017/02/forrester-wave-robotic-process-automation.pdf
https://www.gartner.com/doc/reprints?id=1-3U26FK2&ct=170222&st=sb
http://www.uipath.com/hubfs/News_photos/Forrester_Wave_RPA_Report.png?t=1522186102828
http://images.abbyy.com/India/market_guide_for_robotic_pro_319864%20(002).pdf
https://www.uipath.com/community
h...
2018-03-3027 min