Shows
The CX Live!The CX Live! Episode 83: How Transformative Facilitation Elevates Briefing Programs with Jack Griffin & Ellen Barnes-PfiffnerIn this episode, Jack Griffin, CEO & Certified Coach, Light Up Ventures and Ellen Barnes-Pfiffner, Principal & Consultant, EBP Business Consulting highlight the power of Transformative Facilitation. Our conversation was rich with statistical data, step by step approaches, industry trends and real-life program examples that illustrate the art of facilitation and how it elevates ROI. HighlightsWhy Transformative Facilitation and How It Affects ROIAddressing Cognitive Overload Briefing Professionals Becoming 'Pilots'Start by Understanding the ‘Who'The Science of 1st ImpressionsWorking with Executives - The Rule of 3Trends - Beyond Directing the Flow of Conversation Meaningful Agendas to Tell Your...2025-03-051h 13The CX Live!The CX Live! Episode 75: Putting Your Program on the Path to Excellence with Ellen Barnes PfiffnerIn this, our diamond episode, Ellen Barnes Pfiffner, Consultant with EBP Consulting, examines a multitude of approaches for putting our programs on the path to achieving excellence. From identifying the key indicators for evaluating our programs, to the steps to follow and the tools to invest in, Ellen encourages us to work toward our greater vision. Setting quarterly team meetings to review our vision and goals as well as holding an annual team review of how we are aligned to the ABPM World Class Characteristics supports the idea of continuous improvement being a mindset and excellence being a daily co...2024-07-0958 minThe CX Live!The CX Live! BONUS Episode – Celebration w/ Darby Mason-WernerDescription In this episode, Darby Mason-Werner, host of the CX Live! Podcast, celebrates episode 50 with a bonus episode, providing exciting new updates on the podcast and inviting guests to share best practices they’ve learned from the podcast over the years. Highlights: Elizabeth Simpson, President of ABPM shares the impact the podcast made on the briefing community A variety of guests share which podcast episode was their favorite, and key takeaways they learned and implemented in their own briefing programs Andrea Williams, Director of Marketing at Inpixon shares the journey of the...2022-07-0523 minThe CX Live!The CX Live! Episode 44 - How Multi-Center Programs Achieve World Class – Part II w/ Ellen Barnes PfiffnerDescription In this episode, serving as the second of two parts in a conversation on multi-center briefing programs, Ellen Barnes Pfiffner, Consultant at EBP Business Consulting, discusses how briefing programs can achieve consistency across multiple locations. Highlights: The most common structures of multi-center programs and how each one can achieve success through coordination How virtual briefings are here to stay thanks to the value of virtual briefing platforms The importance of regular communication among briefing center locations Key insights in maintaining cohesive branding and customer experiences What factors to use when de...2022-03-1535 min