Shows
The Eltropy ExchangeJason Johnson on Digital Strategy, Member Autonomy, and the Power of Relational BankingIn this episode of The Eltropy Exchange, Michael Pupil sits down with Jason Johnson, Senior Director of Digital Strategy and Project Management at KEMBA Financial Credit Union. Jason shares his early career journey and the distinct ethical difference he found when returning to the credit union movement. He explains how KEMBA prioritizes serving the member and community first, using sales numbers as a measurement of how they're impacting the community.Jason unpacks KEMBA’s strategic approach to technology, including their full deployment of Interactive Teller Machines (ITMs), which allows for expanded drive-through hours from 8 to 6 to 7 to 7. He...
2025-12-1248 min
The Eltropy ExchangeDigital Delivery & Deep Loyalty: Adrienne Cabal on FAIRWINDS’ Generational Growth PlanIn this episode of The Eltropy Exchange, Michael Pupil sits down with Adrienne Cabal, Senior Vice President of Digital Delivery at FAIRWINDS Credit Union, for an inspiring conversation on challenging industry norms to achieve relational growth. As a leader who transitioned from teaching to a new, enterprise-wide SVP role, Adrienne shares her unique perspective on developing people, fostering trust, and driving a digital strategy that always puts the member’s long-term financial health first.She reveals FAIRWINDS’ aggressive three-year goal to have digital channels outpace brick-and-mortar in new member acquisition and explains the crucial mindset shift required to achi...
2025-12-0241 min
The Eltropy ExchangeMatt Fehrmann’s Blueprint for Digital Transformation and Competing with Big TechIn this episode of The Eltropy Exchange, Michael Pupil sits down with Matt Fehrmann, Chief Information Officer at Kohler Credit Union, for a candid conversation about the forces driving digital change in community financial institutions (CFIs). Drawing on his two decades of experience across manufacturing (including implementing complex ERP systems like SAP) and banking, Matt offers a unique, technology-forward perspective on innovation, member service, and competitive strategy.Matt discusses the critical crossroads for credit unions: how to relentlessly innovate and embrace digital speed—the “innovate or die” reality—while still preserving the high-touch, human connection that defines the credit...
2025-11-1843 min
The Eltropy ExchangeLone Jensen on Blending Digital Innovation with Human ConnectionIn this episode of The Eltropy Exchange, Michael Pupil sits down with Lone Jensen, Chief Member Experience Officer at Alltru Credit Union, for a candid and inspiring conversation about leadership, community, and the human side of financial services. Lone, originally from Denmark, shares her unique journey to the credit union industry and how her international background has shaped her perspective on collaboration and innovation.Lone dives into the intentional strategies Alltru is using to fulfill its mission, including the creation of a CDFI Advisory Board and a robust internal knowledge base. She reveals how these initiatives are no...
2025-11-0452 min
The Eltropy ExchangeKris Frantzen on Digital-First Lending, Automation, and the Future-Ready Credit UnionIn this episode of The Eltropy Exchange, Michael Pupil sits down with Kris Frantzen, VP of Product Strategy at Temenos, for a candid conversation about the forces rapidly shaping credit unions and community financial institutions. Kris, who has spent over 24 years in the financial software and service space, shares his perspective on the growing addiction to digital convenience and how it’s setting new expectations for the modern consumer. The discussion covers the industry-wide shift toward digital-first and omnichannel experiences, and the critical need to leverage data for personalized, quick, and compliant service.Kris unpa...
2025-10-2842 min
The Eltropy ExchangeBrian Waldron on Leading with Empathy, Growth, and Bold MovesIn this episode of The Eltropy Exchange, Michael Pupil sits down with Brian Waldron, President and CEO of Dort Financial Credit Union, for a candid and energetic conversation about leadership, culture, and the future of the credit union industry. Brian shares his inspiring journey, from a chance encounter with a student-run credit union in college to leading a multi-billion-dollar institution today.The conversation explores Brian’s leadership philosophy, highlighting why a culture of trust and transparency is non-negotiable for success. He explains how a data-backed approach to communication helps build a strong, cohesive team. The conversation also expl...
2025-09-3059 min
The Eltropy ExchangeMike Bridges on the Power of Storytelling, Advocacy, and Empathy in Credit Union MarketingIn this episode of The Eltropy Exchange, Michael Pupil sits down with Mike Bridges, Vice President of Marketing and Communications at Five Star Credit Union, for a conversation that spans from covering national sporting events to leading marketing at a credit union. Mike shares his unique journey from a 17-year career in television, where he covered everything from the Stanley Cup to the Country Music Awards, to his current role transforming member engagement at a credit union. Mike explains how the principles of storytelling he learned in journalism—creating a beginning, a middle, and an end—are essenti...
2025-09-111h 01
NewsRamp Leadership and Management PodcastWomen in Supply Chain Awards, Eltropy Leadership Summit, and Executive Appointments in Various IndustriesAmy Dean of SC Codeworks is recognized as a Rising Star in supply chain, while the Eltropy Leadership Summit in Wyoming focused on innovation and community partnerships. Beth Rheingold, David Nevins, Dan Berman, and Eventus WholeHealth have all seen leadership developments in their respective industries, showcasing a commitment to growth and excellence. Tracy Garcia's appointment as Chief Client Strategy Officer at Impact Networking highlights a dedication to enhancing client experience and service standards.
2025-09-0906 min
NewsRamp Finance and Fintech PodcastRevolutionizing Customer Interactions in Finance and Wealth ManagementEltropy introduces AI Voice Agents for community financial institutions, Granite Islands Private Wealth launches comprehensive wealth management services, and Simon Quick Advisors unveils WealthMetrx for tax analysis, all aiming to enhance customer service and financial decision-making.
2025-09-0203 minNewsRamp Finance and Fintech PodcastBusiness Highlights: Forbes Business Council Acceptance, Capital Formation Efforts, Payment Protection Integration, Financial Services Transformation, and Book Release on Biblical Financial PrinciplesVarious business updates include FAVO Capital President Shaun Quin joining the Forbes Business Council, BitFrontier Capital engaging Wellfleet Investments for capital formation, Escrow.com integrating with Marketplace.Live for enhanced payment protection, Negocios magazine featuring Banesco USA's CEO, Whatfix empowering financial services with AI tools, China focusing on PHEVs, Solowin Holdings acquiring a stake in GPL Remittance, updates from the financial and mining industries, and a new book release by Justin Daymude on biblical financial principles. Additionally, the Wyoming Reserve announces a new stock offering, Eltropy's integration with essential systems for financial institutions, ICR appointing Edward Ruff as Head of...
2025-08-2114 min
The CU2.0 PodcastCU 2.0 Podcast A CU Exec Talks about Eltropy's Collections 2.0Send us a textCall this a week of different kinds of shows.Today we are doing something we have never done before. The guest - the only guest - is Lisa Weinstein, VP of Member Relations at Virginia Credit Union and a 33 year veteran of the credit union industry.There is no Eltropy employee also on the show.Weinstein is here to talk a...
2025-08-1821 min
NewsRamp Human Resources PodcastRecognizing Top Performers: Highlights from the 2025 Inc. 5000 ListThe 2025 Inc. 5000 list showcases top-performing companies across various industries, with notable mentions including Eltropy, Chaberton Energy, D1 Training, Tenovi, and Trackforce. These companies have demonstrated remarkable growth and innovation, solidifying their positions as leaders in their respective sectors. The list highlights their dedication to excellence, resilience in the face of economic challenges, and commitment to customer success and industry advancement.
2025-08-1243 min
NewsRamp Awards and Recognition PodcastRecognizing Top Performers: Highlights from the 2025 Inc. 5000 ListThe 2025 Inc. 5000 list showcases top-performing companies across various industries, with notable mentions including Eltropy, Chaberton Energy, D1 Training, Tenovi, and Trackforce. These companies have demonstrated remarkable growth and innovation, solidifying their positions as leaders in their respective sectors. The list highlights their dedication to excellence, resilience in the face of economic challenges, and commitment to customer success and industry advancement.
2025-08-1243 min
The Eltropy ExchangePeter Duffy on M&A, Growth, and the Strategic Future of Credit UnionsIn this episode of The Eltropy Exchange, Michael Pupil sits down with Peter Duffy, Managing Director of Merger Advisory Services at SRM, for a sharp, data-backed conversation on the structural challenges facing credit unions today. From his early days at Procter & Gamble to two decades advising financial institutions, Peter brings both business rigor and industry perspective to a discussion centered on scale, strategy, and the future of community finance.He unpacks what the data actually says about the limitations of organic growth, why so many credit unions are struggling with unsustainable cost structures, and how mergers, fintech...
2025-08-1159 min
The Eltropy ExchangeMichelle Perry on Leading Lending and Collections Teams Through ChangeIn this episode of The Eltropy Exchange, host Michael Pupil sits down with Michelle Perry, Assistant Vice President of Consumer Lending at ABNB Federal Credit Union, to talk about building strong, resilient teams in lending and collections, navigating change, and leading with empathy.With over 35 years in credit unions, Michelle brings a rare combination of operational insight and human-first leadership. She shares how she’s earned trust by working alongside her teams, why culture starts with care, and how a few pranks can signal you’ve truly been accepted. Her approach to leadership is grounded in honesty, flexi...
2025-08-0151 min
The Eltropy ExchangeWhat 8,000 Interviews Taught Mike Lawson About Credit Union SuccessIn this special episode of The Eltropy Exchange, host Michael Pupil interviews a familiar face from the other side of the microphone: Mike Lawson, founder and host of CUbroadcast, the credit union industry's longest-running and most beloved video interview series.With more than 8,000 interviews under his belt, Mike reflects on his journey from journalist to fintech marketer to industry storyteller. He shares how a mix of curiosity, collaboration, and a “let’s see if this works” mindset led him to launch CUbroadcast in 2010, well before video interviews were the norm. What began with sketchy bandwidth and skeptical guests...
2025-07-1552 minNewsRamp Finance and Fintech PodcastInnovations in Finance: AI Certification, Alternative Funding, and Stock Risk RatingsSeveral companies are making waves in the finance industry with innovative offerings. Eltropy launches an AI Certification Program, FAVO Capital drives SMB growth with a digital strategy, Equity Risk Sciences provides stock risk ratings, JustPaid revolutionizes finance teams with AI, and École de commerce Valmont releases an intelligent trading system. Additionally, Capital Square Housing Trust offers preferred stock, while gold market trends benefit companies like Platinum Group Metals Ltd.
2025-07-1408 min
NewsRamp Education PodcastAdvancing Coastal Resiliency and AI Education InitiativesThe Atlantic Resiliency Innovation Institute organized the Marshfield Coastal Academy symposium for 8th and 9th grade students to explore coastal resiliency strategies and maritime careers. Eltropy is launching an AI Certification Program for credit union and community bank employees, aiming to democratize access to AI skills. Steve Shapiro, from Prometric and Finetune AI, is leading innovative AI-assisted assessment solutions across industries, promoting AI literacy and responsible use in education.
2025-07-1405 min
The Eltropy ExchangeTech-Driven Collections: Desiree Williams on Enhancing Empathy & Member EngagementIn this episode of The Eltropy Exchange podcast, host Michael Pupil speaks with Desiree Williams, Collections Manager at Money One Federal Credit Union. With over 15 years of experience in collections and a passion for member-first service, Desiree shares how her team balances empathy, accountability, and technology to turn collections into an opportunity for deeper connection.From early outreach via text messaging to strengthening collaboration across lending and collections, Desiree offers tactical insights on leadership, team engagement, and proactive communication. The conversation explores how she’s built a culture of transparency, introduced texting to improve me...
2025-06-2442 min
The Eltropy ExchangeChange Can’t Be a Surprise: Inside Park Broome’s Approach to Leading Loyalty CUIn this episode of The Eltropy Exchange, Michael Pupil sits down with Park Broome, CEO of Loyalty Credit Union, for a grounded and forward-thinking conversation on leadership, growth, and the heart of the credit union mission. From his first job in the credit union file room as a teenager to leading Loyalty CU across Florida, Park’s story is one of community, transformation, and relentless learning.Park shares why proactive growth beats reactive strategy, how mergers shaped Loyalty’s culture, and what it really takes to empower staff during change. He opens up about invo...
2025-06-2447 min
The Eltropy ExchangeWin or Crash: Royce Ngiam on Risk, Relevance, and Reinventing Credit Union MarketingIn this energizing episode of The Eltropy Exchange, host Mike Pupil welcomes Royce Ngiam, SVP, Chief Marketing Officer at First City Credit Union, for a powerful and unconventional conversation on the future of credit union marketing. With over 25 years in the industry, and a career that includes time at The Walt Disney Company, Royce shares how data, creativity, and purpose can align to drive real transformation.Royce discusses his accidental entry into marketing, the influence of a single professor who shifted his path, and why he believes marketing is far more about business fluency...
2025-06-2356 min
The Eltropy ExchangeEmpathy Meets Automation: Mary Fatu on Smarter Member Support at Launch CUIn this episode of the Eltropy Exchange podcast, host Michael Pupil sits down with Mary Fatu, Manager of the Member Solutions Team at Launch Credit Union. Mary shares her unique journey from hospitality to finance and unpacks how empathy, training, and technology intersect in modern collections.The conversation dives into Launch CU’s innovative Quick Cash loan program, designed to offer a dignified alternative to payday lending, and their proactive approach to tackling rising fraud. Mary also shares how automated workflows and tools are transforming member outreach and freeing up staff to focus on hi...
2025-06-2331 min
22 Minutes in Lending: Conversations about Credit Unions, Fintech, and Future of FinanceFirst Steps and Fresh Starts: The Art of Storybook LendingFintech. Disruption. Digital transformation. Panic! Credit unions are constantly behind, struggling to keep up, always at risk of redundancy… Or are they? In this episode, Kristina Kovacevic, AVP of retail services at Minnesota’s First Alliance Credit Union, discusses “Storybook lending”–the art of prioritizing individual members above everything else–and how it is driving her credit union’s long-term growth and sustainability.Key takeaways:00.48: An overview of First Alliance Credit Union–one of an astounding 38 financial institutions serving Rochester, Minnesota.02.54: While the credit union has strong membership and r...
2025-03-0322 minThe CU2.0 PodcastCU 2.0 Podcast Episode 335 Tech Integration, AI and more with the Tennessee League and EltropySend us a textBeware the shiny tech objects.On the show today is Tennessee Credit Union League's CRO David Griffiths who says a huge problem many of the league’s credit unions wrestle with is fragmented technology adoption - how do the many tech pieces work together? Or more bluntly: can they work together at all?Old cores are a real problem for many Tennessee credit unions. So is the cost of middleware.Griffiths tel...
2025-01-1543 min
Digital Strategy UnlockedChat to Conversations Redefined with Digital and Gen AI - Ashish GargJoin our host, Deepak Sharma, for a captivating conversation with Ashish Garg, Co-founder & CEO at Eltropy. Discover how Ashish successfully led the transformation of Eltropy, empowering community financial institutions to embrace digital transformation and generative AI. Learn how customer-centered values and a “team of owners” culture were pivotal in reshaping member interactions through anytime, anywhere access, and explore Eltropy’s approach to AI-driven automation, empathy in complex conversations, and ethical leadership in the digital age. Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.
2024-11-1441 min
Fintech CombineAshish Garg's Visionary Leap: Transforming Financial Services with EltropyOn this episode, we meet with a very good friend of mine, Ashish Gar, the founder and CEO of Eltropy. We discuss his amazing journey from startup to Credit Union newbie to the very successful company he has built today. So, if you're ready, let's suit up and get out on the field!
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2024-06-2146 min
VentureTech Launch(pod)Eltropy: Revolutionizing Member Experience with Digital EmpathyAshish Garg shares his journey and passion for the credit union space, emphasizing how digitalization is reshaping member interactions. You will learn how Eltropy’s innovative platform integrates into mobile banking apps, enabling members to access a range of services via video calls, chat, and text, all powered by AI. Discover how this technology is not only automating simple tasks but also enhancing complex member services, providing AI-assisted support to credit union staff. The conversation reveals how Elropy is bridging the gap between digital convenience and human connection, offering insights into the future of member engagement in cre...
2024-01-2912 min
RevOps UnboxedMeasuring the KPIs that matter for GTM teams with Greg LarsenThis week on RevOps Unboxed our host Sandy Robinson talks with fellow ROA Ambassador, Greg Larsen, VP of Revenue Operations at Eltropy. They discuss the importance of measuring the KPIs that really matter for GTM teams. About our guest, Greg LarsenOver the last 15+ years, Greg's been involved in building & scaling SaaS organizations of all sizes. He has a passion for creating a positive company culture, helping others succeed, and sales strategy.A key lesson that he's learned through his experience is that in...
2023-11-2229 minRevOps UnboxedWelcome to season 2!Sandy Robinson, SVP of Revenue Operations at Patra Corporation, is back with even more revenue insights as she hosts season two of RevOps Unboxed!This season, Sandy goes straight to the source – speaking with real RevOps contributors from all corners of the world. They discuss the day-to-day challenges of revenue operations, share invaluable insights, and dive into some incredible stories.Join Sandy on this exciting journey as she sits down with revenue operations industry leaders, who are in the trenches striving for revenue growth.🔎 Uncover their secrets,🌟 Share their successes,💡 And...
2023-10-2501 min
ON with OrigenceBetter Lending Performance Through Point of SaleHear Daryl Jones, senior director of Cornerstone Advisors, discuss why it is essential for credit union lenders to better understand and leverage their point-of-sale processes to stay relevant and competitive in today’s digital-first marketplace. See how the right strategies and partners can help your credit union maximize opportunities at every touchpoint of a well-crafted member experience. Listen to episode seven of ON with Origence to learn more. Check out additional resources from Origence based on this episode:· White Paper: AI-driven lending for credit unions: Automate decisioning and expand access to credit with modern l...
2023-09-1920 min
The INDUStry ShowThe INDUStry Show w Raju ReddyRaju Reddy is the Founding Patron of Kakatiya Sandbox - building an ecosystem that nurtures innovation and entrepreneurship in rural Telangana, India. Previously, Raju was a CEO of Sierra Atlantic that was acquired by Hitachi Consulting. He is a Board member of several public and private organizations including RAND Corp, Healthcube, Eltropy, GreyOrange. Raju is an Alum of BITS, Pilani.
2023-06-1733 min
Bank On ItEpisode 575 Ashish Garg from EltropyThis episode was produced remotely using the ListenDeck standardized audio & video production system. If you're looking to jumpstart your podcast miniseries or upgrade your podcast or video production please visit www.ListenDeck.com. You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Amazon and iHeartRadio. In this episode the host John Siracusa chats remotely with Ashish Garg, Co-founder & CEO at Eltropy. Eltropy enables Financial Institutions to digitally engage via Text, Video, Audio, Secure Chat and Social Messaging. Using their digital communications pl...
2023-06-1530 min
Digital Banking PodcastThink Big, Start Small, Move Quickly, With Ashish Garg of EltropyIn this episode of The Digital Banking Podcast, host Josh DeTar welcomed Ashish Garg, the founder and CEO of Eltropy. They talked about the importance of community financial institutions in underserved communities, how community FIs can find their niche, and why technology is a powerful ally for financial institutions.
2023-05-051h 06
Banking Transformed with Jim MarousThe Power of Omnichannel Communication in BankingCustomers are more likely to engage with their bank or credit union if contacted in a timely manner on their preferred communications platform. More than ever, these channels are highly personalized digital options.Be it text, video, audio, secure chat, or social messaging, consumers want their financial institution to stay connected with them at every point of their financial journey. The challenge for financial institutions is how to implement a digital communication strategy that is secure and compliant.We have Ashish Garg, Co-Founder and CEO of Eltropy on the Banking Transformed show today. Ashish discusses th...
2023-03-0133 min
The BuzzDeploying AI-based chatbots at community FIsCommunity banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal efficiencies. Listen as Murali Mahalingam, senior vice president of AI business at Eltropy, discusses how community banks can implement and deploy virtual assistants using AI-based technologies in this episode of “The Buzz” podcast.
2022-11-1511 minThe CU2.0 PodcastCU 2.0 Podcast News Flash: Eltropy Buys POPi/o: The Credit Union Communication Toolset Gets Bigger and SmarterSend us a text The news is that Eltropy, which provides compliant communication tools to 300+ credit unions including text and chat, has bought POPi/o, a leader in video banking which serves 100+ financial institutions.This matters because - a stated goal of the company - is to provide community institutions the communication tools to compete with the biggest banks.Communication with members should be a key credit union strength. And in 2022 that increasingly means digital.Face to face is so 20th century.In this podcast you will hear from G...
2022-06-0841 min
The CRO Spotlight PodcastThe Hyper-Growth CRO, With Dave NortonThis episode is brought to you by Growth Forum - sign up for 30-days free, use the code: GROW30Join Warren and Lupe in welcoming their guest for this episode, Dave Norton. Currently CRO of Eltropy, Dave has played a role in the building four different unicorn companies in the tech space, as he followed his passion for growth. This episode covers a lot of gem-laden ground including: exactly what a CRO is (and is not), the value of professional stubbed-toe moments, how to find the right C-Suite hire, a failproof three-step for bedding down e...
2022-04-1945 min
Get Inspired with YourStoryEP 37 - How a small-town boy hustled his way to the US, became an entrepreneurGrowing up in Dehradun, Eltropy Co-founder, Ashish Garg, dreamt of going to the US, working with computers and having his own startup; all of which he realised. This is his story. he tells YourStory over a Zoom call, from his residence on a hilltop in San Jose, California, where he has his own tech startup called Eltropy today.
Read more at: https://yourstory.com/2021/02/bits-pilani-alum-ashish-garg-journey-from-uttarakhand-to-california-startup-eltropy
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2021-04-1406 min
It's Never Just A GameTwo Suitcases and A Dream: Ashish Garg, CEO & Founder of EltropyGameStop, AMC, Robinhood, Dave Portnoy, and a crazy week with hedge funds! Interview with Ashish Garg, CEO and Founder of Eltropy as he talks about his journey to America with just two suit cases and $800 in traveler's checks. It’s proof that anyone with an idea and a willingness to work hard can be successful. “Starting companies is not that difficult, the challenging part is making them successful.” - Ashish Garg
2021-02-0148 min
Banking on Experience powered by BUSINESSNEXTEpisode 22: Why text should be in your communication preferences for your members with Brittany Farb Gruber at EltropyMost of us could text in our sleep (and sometimes do), so- when it comes to communication preferences for your Credit Union's members- offering and promoting the text option should be a no-brainer. Brittany Farb Gruber- Head of Marketing at Eltropy joins CRMNEXT's James Gilbert to discuss this uber-relevant topic on this week's episode of Banking On Experience. What's covered? What we've seen in the world of text for CUs since people have started working from home, why Brittany believes the pandemic has propelled us in a direction we were already headed, and how being "...
2020-08-2523 minBanking on Experience powered by BUSINESSNEXTEpisode 22: Why text should be in your communication preferences for your members.Most of us could text in our sleep (and sometimes do), so- when it comes to communication preferences for your Credit Union's members- offering and promoting the text option should be a no-brainer. Brittany Farb Gruber- Head of Marketing at Eltropy joins CRMNEXT's James Gilbert to discuss this uber-relevant topic on this week's episode of Banking On Experience. What's covered? What we've seen in the world of text for CUs since people have started working from home, why Brittany believes the pandemic has propelled us in a direction we were already headed, and how being "...
2020-08-2423 min