Shows
Payments on Fire™Episode 258 - Giving the Green Light to Surcharging, with Emily Tsitrian, YeeldAs legal and regulatory restrictions have become relaxed in recent years, we’ve been noting the increasing prevalence of surcharges on payment cards here in the U.S. Perhaps it was inevitable that the practice would become more commonplace in our market, which is known around the world for relatively high rates of card interchange and a relatively light touch in financial services regulation. Surcharging is a tricky issue with a lot of different stakeholder perspectives to consider. In this episode, Emily Tsitrian, co-founder of Yeeld, joins Bryan Derman and Drew Edmond to share industry insi...2025-03-1229 min
The Fire Inside Her; Self Care for Navigating ChangeMiddle Management challenges for Millennials, and a path for leadership successJoin Diane Schroeder in the latest episode of "The Fire Inside Her" as she dives into the crucial topic of setting boundaries, especially the art of saying no, and its impact on effective leadership and personal well-being. In a thought-provoking conversation with guest Emily Tsitrian, CEO of Yeeld, they explore the disproportionately low representation of women and people of color in higher corporate positions and the pivotal role of coaching and promoting underrepresented voices in organizations. Get ready to uncover insightful strategies for individual contributors eyeing managerial roles and the unique challenges faced by millennials in leadership positions. With...2024-01-2430 min
Scouting for GrowthEmily Tsitrian: Bossing Up or Disrupting Fintech and Millennial ManagementOn this episode of the Scouting For Growth podcast, Sabine VdL talks to Emily Tsitrian, Fintech powerhouse, seasoned leader, and the author of 'Make Me The Boss,' a transformative guide and toolkit for millennial managers navigating the new complexities of leadership in our current social climate. A world defined by Covid, #BLM, and #MeToo. KEY TAKEAWAYS I think a lot of people in my generation have had an experience where, in your early 20s, you're interested in doing big political/social things, however the way to actually change things is to work in technology. Overnight...2023-09-2844 min
Work From Your Happy Place with Belinda EllsworthEmily Tsitrian, How Can You Work From Your Happy Place?In this podcast episode of "Work From Your Happy Place," Belinda introduces the upcoming launch of a new online community and quarterly subscription box. She then interviews guest Emily Tsitrian, author of "Make Me the Boss" and co-founder of Yield, a payments consulting company. Emily shares her journey in the tech industry, the challenges of transitioning into a management role, and the importance of personal development as a leader. They discuss the fast-paced nature of the tech industry, the impact of AI, and the importance of building networks and embracing vulnerability. Emily also shares her immigrant story and offers advice...2023-08-2939 min
IDEAS+LEADERS154. How to Manage Effectively in the Time of Covid, BLM and MeToo - Emily TsitrianIn this episode of IDEAS+LEADERS podcast I am speaking with Emily Tsitrian about managing the team effectively in the times of crisis. We are discussing the aspects of leadership, team empowerment and work-life balance.
After her first promotion to manager at Stripe, Emily had to get scrappy and creative to learn effective leadership through trial and error in the tech world. She decided to write her new book Make Me The Boss when she couldn't find the book that she needed after her first big promotion - something that would speak to tech managers living in...2023-08-1426 min
Inside The Loop10. Emily Tsitrian (Yeeld)Interview with Emily Tsitrian, Co-founder & CEO of Yeeld (https://www.theyeeld.com/)2023-06-0143 min
Career SafariThink Big w/ Emily TsitrianBefore the recent upheaval in the tech sector, we had an all encompassing conversation with Emily Tsitrian (Greek-Armenian American) about the excitement and challenges of being in the tech community. Emily has led several teams at different tech startups. She reflected on her journey by writing, "Make Me the Boss: Surviving as A Millennial Manager in the Corporate World," to help first time managers successfully lead teams. In our chat we discuss our experiences in the tech world - including the obstacles that prevent women and people of color from being hired to the risky decisions hiring...2022-11-2225 min
Managers Club, Interviews and Resources for Engineering ManagersSURVIVAL GUIDE FOR NEW MANAGERS: A Guide for MillennialsEmily Tsitrian, a former manager at Stripe and author of "Make Me the Boss," takes us through what it takes to be a successful new manager in the corporate world. If you're a millennial looking for tips on being a successful manager, this video is definitely for you!
We'll outline everything you need to know to be a successful manager and lead your team to success! We cover a wide range of topics, including the challenges and different responsibilities of being a manager, how to offer difficult feedback, how to manage people who are older than you, how...2022-11-1426 min
Women In STEM Career & ConfidenceInspiring Stories 015 - Emily TsitrianInspiring Stories 015 - Emily Tsitrian Subscribe to the Women In STEM Career & Confidence Podcast on your favourite platform and stay tuned. Resources: Join hundreds of Scientists and Professional Women in Breakthrough Unleashed on Facebook: https://www.facebook.com/groups/breakthroughunleashed/ Visit my Website: https://hannahnikeroberts.com/ Connect with me on LinkedIn: https://www.linkedin.com/in/hannahrobertscoaching/ Follow me on Twitter: https://twitter.com/HannahNikeR Follow me on Facebook: https://www.facebook.com/drhannahroberts Connect with me on Instagram: https://www.instagram.com...2022-10-1145 min
Wings of Inspired BusinessMake Me the Boss: Management Expert Emily Tsitrian on How to Assure the Success and Accountability of Your TeamEmily Tsitrian leads the Professional Services team at Stripe, and has spent the past 10 years leading and growing teams in tech. Host of the podcast manage.flow, Emily is also the author of Make Me the Boss, helping founders, CEOs and team leaders step into management for the first time. Today Emily shares her secrets of team management success, how to use empathy to assure success and accountability, and the skills you need to be effective. Download Podopolo and follow Wings of Inspired Business there to keep the conversation going in the episode comments section and invite your friends...2022-09-1348 min
People Business w/ O'Brien McMahonTraining First Time Leaders w/ Emily TsitrianEmily Tsitrian is the author of Make Me the Boss: Surviving as a Millennial Manager in the Corporate World and coach to new managers experiencing the pressures of leadership for the first time. Mentioned in this Episode:Emily’s Manager.Flow PodcastEmily on LinkedInExtreme Ownership By Jocko WillinkThe Dichotomy of Leadership by Jocko WillinkSaving Private Ryan: Gripes go up, not downCoach Carter: What is your greatest fear?Time Codes:(4:25) - What prompted you to write a book?(6:35) - What are the biggest misconceptions from first-time leaders in organizations?(9:30) - What cha...2022-08-091h 05
Tiaras and TechSurviving as A Millennial Manager in the Corporate World with Emily TsitrianIn this episode of the Tiaras and Tech podcast, Shelley Benhoff talks to Emily Tsitrian on the topic of Surviving as A Millennial Manager in the Corporate World. Shelley is a Business Owner, Author, and Professional Speaker. She is also a Sitecore Technology MVP with experience as a Lead Developer for many years.
Intro
Hello Gems! Welcome to another episode of Tiaras and Tech. I’m your host, Shelley Benhoff, and today I’m talking to Emily Tsitrian, Manager of Implementation Consulting at Stripe and author of an excellent book called Make Me the Boss: Surviv...2022-08-0240 min
manager.flowAn engineering manager's take on measuring performance of individualsVaz is an engineering manager for the Pages product at LinkedIn, where he helps organizations establish their presence and connect with professionals at a global scale. In this episode, we discuss Vaz's journey as a software engineer into leadership positions, and I get a great new perspective on performance management of individuals. Vaz has over 15 years of experience as an engineering manager in places like Stripe, Google and his own company. In his ten years at Google, Vaz held many externally facing engineering roles, both as an individual contributor and manager for different teams across the Americas r...2022-05-0937 min
Women in TechnologyWomen In Technology - Emily TsitrianJoin me and my special guest Emily Tsitrian as she shares advice for people in different stages in the industry and how to become a better manager and understand the individuals in management positions! Emily Tsitrian leads a professional services team in fintech. With over seven years in tech management, she’s led groups at various companies, from mature public businesses to start-ups, including one where she started a department to help grow the company into a global presence. After her first promotion to manager, Emily figured it out on her own. Now, she hires and coaches team members int...2022-04-2722 min
manager.flowHow do managers stay sharp with their craft while developing new leadership skills?Another episode where I speak with a fellow author! Mark Herschberg is the author of The Career Toolkit, Essential Skills for Success That No One Taught You - a practical guide for navigating one's career that is packed with real-life skills they don't teach in college. Educated at MIT, Mark has spent his career launching and fixing new ventures at startups, Fortune 500s, and academia. He’s developed new software languages, online marketplaces, new authentication systems, and tracked criminals and terrorists on the dark web. Mark helped create the Undergraduate Practice Opportunities Program, MIT’s “Career Success Acceler...2022-04-1835 min
manager.flowA Data Management VP reflects on management, innovation in tech, and Asian-American identity in leadershipAs the Vice President of Data Management at Castlight Health, Lauren Bui leads a diverse and dynamic team that delivers insights and modernization to 20+ million patient datasets through Castlight's suite of applications. That in and of itself is impressive feat, and in this episode of manager.flow, Lauren discusses her journey and growth into the highest levels of technical leadership over a several-decade period. Notably, in 2018 she was presented the Dallas Business Journal - Women in Technology Leadership award, served as the 2019 keynote speaker at the Health Innovations Summit and has served on the MIT CISR committee. La...2022-04-1133 min
WIL Talk (Women in Leadership Talk)WIL Talk #31 Emily Tsitrian, speaker, author, shipping container enthusiast“Make me the boss” author Emily Tsitrian shares her journey in navigating leadership and why she created the book she wished she’d had when she took her first leadership role in tech. She shares why it’s important to lead like the boss you want to work for, why millennials have such a tough time in the workforce, and more importantly the support you need when becoming a leader. Her 90-day guide is perfect for that first-time manager to set you up for success. Emily is one to watch!! She has been a featured speaker for Lesbians Who Tech- Pr...2022-03-2332 min
Meaningful Conversations with Stereotype BreakersAdvice for First Time Managers - How to Be a Good Manager with Emily TsitrianYou got promoted to a manager - what now? How do you navigate this new role, responsibilities, relationships, and everything else that comes with the title? Emily Tsitrian has been there, done that, and wrote a book about it - a funny, sassy, smart, and relatable management companion for millennials taking their first steps into the management world. We will discuss all things what to do on your first day as a new manager - and first steps for new managers, tips for new managers, how to be a great manager, how to be a good leader, mistakes to...2022-03-0231 min
Real Job TalkEpisode 80: Millennial Management with Emily TsitrianWelcome to Professional Service Manager and author of the new book Make Me The Boss: Surviving as a Millenial Manager in the Corporate World, Emily Tsitrian! We talked with Emily about being a “newer career” manager, why she wrote her book, and lessons she learned along the way.
We asked Emily how she got into professional services (which is a lot of project management, implementation, and customer success), and she told us about how in college she wanted to be in tech, since tech changes the world (for better or worse). She started at an enterprise health solu...2022-02-2245 min
Tech Pro Unicorn PodcastManaging As A Millennial - How To Be A New Manager - Make Me The Boss With Emily TsitrianSend us a textEmily Tsitrian is a professional services manager in fintech. With over seven years in tech management, she’s led teams at various companies, from mature public businesses to start-ups, including a unicorn start-up that grew into a global presence while she managed one of its brand-new departments. After her first promotion to manager, Emily had to get scrappy and creative to figure it out on her own and learn effective leadership through trial and error. Now, she hires and coaches team members into their own management careers. She also hosts the manager.fl...2022-02-0446 min
manager.flowWhy managers should stay people-first in times of rapid changeDoes your daily work involve a lot of time on Slack? If you're anything like me, it can sometimes feel like we live and die by Slack messages - and especially in the modern, remote-first workplace, it's become a critical part of how we communicate and collaborate at work. This week, I have a conversation with one of the former sales leaders at Slack who grew the mid-market team for a portion of the Americas, and hear about his journey to management by initiating a new division within the overall department. Prior to coming up as a le...2022-01-2429 min
manager.flowTurning mistakes into management lessons, without losing your humanityIn this week's episode, I chat with a sales leader at BetterUp, a platform for coaching teams and people - very needed in today's uncertain world. A few weeks ago, one of Matt's posts on LinkedIn went viral and caught my eye - it was a raw, candid reflection of his growth as a leader and as a human over the past decade or so, and so I asked him to share more about his journey, the highlights and the lowlights - and all the lessons he's gleaned from both.Matt Kennedy's career spans a few years...2022-01-1732 min
manager.flowHow do "Type A" people become managers without internally combusting?Emily Sander has an impressive rap sheet. Among her achievements: being on the testing team for the first Kindle device, working on a 6-person startup team, building a global client management team from scratch, serving as a Chief of Staff for a CEO, and most notably (in my book - no pun intended!), an author.In our conversation today - she shares her own career story and what she learned the hard way as she was suddenly thrust into a management position with zero training, and had to get scrappy, adjust her perfectionist tendencies, and figure out...2022-01-0835 min
manager.flowHow do hiring managers and recruiters work together to build a team?As a new people-manager, one of the most critical peer relationships to establish and nurture from day one is that with your recruiting team. Together, your recruiting partner and you will collaborate to create a hiring strategy, execute the process to build a hiring pipeline, and in the final moments of a hiring process - sweat through the candidate closing process with every finger crossed.In this episode, I speak with a people-leader in the recruiting function at Stripe. Casey is a recruiting manager supporting the Go To Market function, and has spent years growing his craft a...2022-01-0448 min
manager.flowWhy executive coaching for new managers should be a thingIn this episode, I have an insightful conversation with Alex Black. Alex is a Leadership and Team Development Coach for new managers and founders, and is a firm believer in providing coaching for first-time managers and founders to help them and their teams succeed and avoid the many trap doors that exist in the first few months in these roles. Alex (and I) believe strongly that executive level coaching shouldn’t be exclusively for C-Suites, and that everybody deserves to have a terrific manager, which can be life-changing. Alex believes that investing in personalized development for new mana...2021-12-1345 min
manager.flowFinding your North Star in the chaos of hypergrowthNaz Irani is a PreSales leader who has spent the past decade building Enterprise PreSales teams at companies including Akamai and Stripe. Her true passion lies in building high performing user-focused teams in high growth environments, and more importantly, playing a role in helping people build successful careers. As president of the PreSales Leadership Collective (PSLC) council, she has made significant contributions to the PreSales function and she is currently focused on building a team to enable and innovate with Stripe’s Enterprise users. Naz and I have conversations about how she discovered her "North Star" in her...2021-12-0737 min
manager.flowHow to meet the ever-increasing expectations employees have from their managers in the 21st century corporate worldEmily VerMeulen is a customer service professional, a rescue dog enthusiast, an introvert, and a Gemini. She is currently working at Vineti, a cell and gene therapy logistics start-up, doing one of her favorite things- building a support department from, more or less, the ground up. But - she didn't start her career in tech...it was a chance encounter with a YC founder she met while waiting tables that got her wheels turning in the tech world.This episode covers her early learnings from managing a fast-paced team at a startup and learning the ropes while n...2021-11-2341 min
manager.flowFrom rebuilding Iraq to building the NYC skyline - one combat veteran's view of people managementRobert Kipp is a construction legend - and happens to be a thoughtful people leader with a unique perspective of having served in the armed forces as a Captain in the United States Army. His two tours of duty in Iraq taught him quite a few lessons about leadership and life - and in this week's special Veterans Day episode, we talk about his journey over the years."Kipp" - as he is known amongst friends - is currently the Senior General Superintendent responsible for all aspects of on-site coordination, quality control, labor relations, and safe work...2021-11-0237 min
manager.flowWhat life experiences shape a new people manager's leadership style? And what are the biggest early "gotcha's"?In this episode (recorded about a year ago) I speak with Lorrin Blair - a former Woman in Construction turned Woman in Tech. A Civil Engineer by training, she spent the first part of her career supporting construction jobsites all over North America. It was on construction sites where Lorrin first developed her leadership skills and styles - uncovering inefficiencies, leaning in on hard work, and finding ways to improve the worklives of people around her.Lorrin pivoted into a career in technology more recently to take those lessons learned and improve the industry through construction and...2021-11-0135 min
manager.flowHow can people managers be champions of inclusion, and intrepreneurs in large companiesIn today's episode, I converse with William A. Adam - an award-winning D&I innovator, engineering trailblazer, and global philanthropist. We cover many topics, but with a focus on how people managers can gain confidence and become influencers at their companies for diversity and inclusion topics. William and I also chat about his earlier professional experiences. Over the course of his 30-year career in software engineering, he was one of the first Black entrepreneurs in Silicon Valley and was recently profiled by the Computer History Museum. Through his company, Adamation, William developed mission-critical custom enterprise apps for S...2021-10-2533 min
manager.flowWhat does finance have to do with people management (and vice versa!)?On this episode, I discuss the unique journey of Mitzi Yue, a finance and culture leader in the healthcare technology sector. Mitzi's early experiences as an Asian-American female in the workplace were formative and shaped her leadership perspective today, and her discussion about the journey to unpack identity is fascinating and important.Today, Mitzi currently serves as the Vice President of Financial Planning for Genome Medical. While her professional training is squarely in finance, Mitzi has had a unique perspective as a leader of both finance and culture, as well as a champion of diversity, equity, and...2021-10-1854 min
manager.flowA former Y-Combinator batch director's best advice for new people leadersAmy Buechler has worked with thousands of the world’s best startup founders as Y Combinator’s first Batch Director and only embedded Founder Coach. Founders are often in an awkward position to not only build their companies but quickly transition to people-leaders as they start to hire and grow their teams. In this episode, we discuss some of the common challenges her clients face and muse about why millennials have a unique opportunity as we begin to step up as leaders in the workplace. Before joining YC, she became a licensed psychotherapist and saw clien...2021-10-1135 min
manager.flowWhat Every People Manager should Know about MarketingIf you're a people-manager and you think of "marketing" -- do you just think "advertising?" If so - you'd be wrong. Marketing has become a huge strategic growth lever in tech, and leaders of all types would be well served to understand some of the fundamentals.In this episode, we chat with Dorian Stewart, a marketing leader, about this topic as well as his experience in people-management in marketing organizations, as well as some discussions on how people-managers can help support people of color thrive in marketing organizations and on teams.Today, Dorian i...2021-09-2937 min
manager.flowIs Management a Doomed Conclusion to a Fruitful Engineering Career? Liz Leddy doesn't think so.How could an experience at a teenager's after-school-retail job shape the future leadership style of an Engineering Director at a unicorn in Silicon Valley? And what *really* is the career path of a young software engineer at a startup? Buckle up, listeners - Elizabeth Leddy doesn't hold back in answering these and many other inquiries.Elizabeth has over 15 years of experience in the software industry working in a variety of domains including healthcare, athlete management, government contracting and construction. Her last role was as a director of engineering working with infrastructure, test automation, and security. Af...2021-09-2047 min
manager.flowGender Diversity and Management - a Reflection from a QA LeaderFormally transitioning genders in the workplace can be a tricky process to navigate, and a supportive manager and team can make all the difference in the world. But what happens when you ARE the manager and are ready to come out as trans? This is one of some great topics we discuss with seasoned and sassy QA manager Tayler Knight.Tayler is a multifaceted creator, speaker, learner and internet troll. After a decade-long career in tech growing small startups into successful giants, she is now pursuing a career in psychology. Most of her days are sp...2021-09-1340 min
manager.flowWhy People Managers Should Care about Labor DayIn this special Labor Day episode, we chat with a corporate-manager-turned-blue-collar-people-manager Leslie Caccamese about her pivot from a 15 year stint in corporate America to her role today in farming, and why tech workers should to remember why labor day matters in today's hyper-connected modern age.Leslie is a registered Farm Labor Contractor responsible for managing labor safety and compliance for Oak Noll Farming Corp, a Napa Valley vineyard management company.Support the show2021-09-0733 min
manager.flowA Later-in-Life Career Renaissance and the Power of Strengths-Based CoachingJo Halstead believes that people managers can make or break a company - and that new managers rarely get any real training on how to take care of their team, themselves, and the company. Let's change that!Jo currently manages a team of client success individuals for a large digital health company, but over her life her work has been varied - spanning 40+ years in hospitality, nonprofits, and wellness/digital health. Across all of those fields, she's managed teams of people with the goal of helping them grow and flourish. Along the way, she's earned a pair o...2021-08-3038 min
manager.flowAs Pfizer makes History, their VP of CX Discusses Leading with AuthenticityThis is a historic moment in the fight against the COVID-19 pandemic as the FDA just fully approved the Pfizer vaccine for individuals 16 and over. In this episode, I am thrilled to speak with Miya Gray, who leads the Customer Experience and Engagement department at Pfizer, about her experience and journey into leadership.Miya's role today is fascinating and especially relevant in the pandemic where leadership in healthcare has never been so important. We discuss her approach to leading her team as well as her evolution as a thought leader, as she brings many years' of experience i...2021-08-2327 min
manager.flowThe Emotional Labor Tax for New Managers, and Coming Out in the WorkplaceDrew Register is the Director of Epic Support and Staffing at Tegria, a healthcare services group focused on enterprise support and operational transformation. In this role, he manages 65 remote consultants and provides strategic direction to the team to keep them successful in the volatile healthcare IT consultant market.Drew and I discuss his journey into management via a number of hybrid "player-coach" roles and the unique challenges of coming out in the workplace over and over as minority LGBTQ+ in leadership. Support the show2021-08-1632 min
manager.flowMake Every Interaction Count: a Sales Leader's Journey to Founding a Company that Helps Managers ThriveDavid Salinger is the co-founder and CEO at EyeLevel.io, the private social network for managers and their teams to build productive and engaging team culture. Prior to starting EyeLevel, his career has focused on building sales organizations from the ground-up at companies like Tableau and Parallels.David's core belief is that people-managers are the heart and soul of any organization, and helping them reach their potential as leaders and advocates is his mission!Support the show2021-08-1046 min
manager.flowLeading through a Crisis: a head of Customer Support Reflects on 2020 and Workplace Racial EquityNicole Patterson is a seasoned leader of customer support operations at a Castlight Health - a health tech navigation company. Two years ago, her entire support center uprooted from Charlotte, NC to Salt Lake City, UT and Nicole was tasked with maintaining business continuity while establishing the new campus. Just as the dust had settled, COVID hit, and her new Utah-based team had to not only ramp up but pivot quickly into responding to the COVID crisis and economic uncertainty of the pandemic.Nicole and I spend some time discussing this herculean effort as well as her...2021-08-0332 min
manager.flowConversations with a VP of Engineering: Staying Customer Obsessed and Building Great TeamsPat Copeland has been building software for over 25 years and has worked at Microsoft, Google, and Amazon. He is currently a Vice President in Amazon Advertising, responsible for the products, science, and engineering of Brand Advertising and Shopping Experiences programs. When you shop on Amazon, you will see and use the experiences his team creates. More: https://www.linkedin.com/in/patrickcopeland/Pat and I have a great conversation about his career over the years and his reflections on team building, the vulnerability of leadership, and mull over how the working world is changing.Support...2021-07-2742 min
StrangervilleEpisode 138: Haunted Postcard This time in Strangerville, Eli thinks you should probably vote to retain your judges, Meg gave some bad medical advice and now you all have tuberculosis, and a woman receives a postcard from beyond the grave.Story:Haunted Postcard, by Emily Tsitrian (music by Loyalty Freak Music)Production by Eli McCann, Meg Walter, & The Beehivehttps://traffic.libsyn.com/secure/strangerville/Episode_138_Haunted_Postcard_2.mp3 2020-10-1700 min
StrangervilleEpisode 138: Haunted PostcardThis time in Strangerville, Eli thinks you should probably vote to retain your
judges, Meg gave some bad medical advice and now you all have tuberculosis, and
a woman receives a postcard from beyond the grave.
Story:
Haunted Postcard, by Emily Tsitrian (music by Loyalty Freak Music
[https://freemusicarchive.org/music/Loyalty_Freak_Music/WITCHY_BATTY_SPOOKY_HALLOWEEN_IN_SEPTEMBER_/Hello_Regan_]
)
Production by Eli McCann, Meg Walter, & The Beehive
https://traffic.libsyn.com/secure/strangervil2020-10-1731 min
Speakers SpeakPublic Speaking and Leadership Tips with Emily TsitrianOn this episode of Speakers Speak, I talked about public speaking, communication, and how to be a leader with Emily Tsitrian!2020-08-0733 min