Emma Rainville & Travis Gomez

Shows

WV Uncommon PlaceEmma Rainville – The Wizard of Ops on Scaling Business SuccessWV Uncommonplace Interviews and Sessions🎙 Guest: Emma Rainville – The Wizard of Ops on Scaling Business SuccessIn this episode of WV Uncommonplace Interviews and Sessions, host JR Sparrow welcomes Emma Rainville, the “Wizard of Ops”, for an in-depth conversation on scaling businesses efficiently and effectively. A renowned expert in operational excellence, Emma has built a career transforming businesses into streamlined, revenue-generating powerhouses. From Shockwave Solutions to Aftershock Coaching, she’s the driving force behind multiple companies helping entrepreneurs optimize, grow, and sustain success.💡 What You’ll Learn in This Episode:✅ The biggest operational mistakes busines...2025-06-1937 min

WITneSSesHow AI Is Changing Business Operations • Emma Rainville⚠️ Please, Share This Episode Link With Your Friends and family. Gamsahamnida🙏 -The “Wizard of Ops” Behind Scalable Business Success Emma Rainville is the ultimate expert for entrepreneurs looking to scale their businesses with precision and purpose. Nicknamed the “Wizard of Ops” by industry leader Perry Belcher, Emma has built a reputation for transforming operational processes into scalable systems that deliver exceptional results. As the driving force behind companies like Shockwave Solutions, Seismic Wave Support, Tidal Wave Media, and Aftershock Coaching, Emma has helped countless businesse...2024-12-0916 min

Special OpsWelcome to Special Ops!Welcome to Special Ops, the tactical business podcast designed to help you grow your company through action, not words.Hosted by seasoned entrepreneurs Emma Rainville and Travis Gomez, co-founders of Shockwave Solutions.In each episode, Travis and Emma share strategies they’ve used in their businesses to overcome revenue growth challenges, increase profit margins, and build leadership teams that run day-to-day business operations without you, as the CEO/founder, getting involved.Each episode is designed around a free downloadable playbook to help you execute, which you can do...2024-10-1701 min

Shockwave SolutionsShockwave Talks Running Effective Team MeetingsIn this week's Shockwave Podcast, the Shockwave team will jump into what it takes to run effective meetings and how to utilize your organization's time wisely. Whether that be by having an agenda set beforehand or showing your staff their value by respecting their time limits, it is important to go into all meetings with intention and purpose. Stay tuned to hear what Shockwave has to say about it as well as some tips on how to stay on track! Learn more in our latest blog post: https://bit.ly/3SoEXG9 About...2022-09-2217 min

Shockwave SolutionsJust F'ing Do ItIn this week's Shockwave Podcast, the Shockwave team will explain the importance of decision making and how crucial it is to take action. Whether that be thinking through the decisions that scare you most or dwelling on the opportunities lost because you didn't, the Shockwave team will give you tips to better navigate this process and help make you a better entrepreneur in doing so. Learn more in our latest blog post: https://bit.ly/3RQXPh7 About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in...2022-09-1720 min

Shockwave SolutionsShockwave Talks Staying on Track While Traveling for WorkIn this week's Shockwave Podcast, the Shockwave team will take a deeper dive into what it takes to stay on track while traveling for work. They will give successful tips on how to not only manage your time but take advantage of all the opportunities Masterminds and Conferences can give to business owners and direct response entrepreneurs. Learn more in our latest blog post: https://bit.ly/3RFIYp7 About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, a...2022-09-0937 min

Shockwave SolutionsShockwave Talks SCOPE and DirectionDirect Response is a unique kind of business. It's time to explore operating systems that take advantage of that uniqueness - not ones that work against your company's specific drive. In this episode of the Shockwave Podcast, Emma and Travis introduce SCOPE, an operating system that's been exclusively designed for Direct Response entrepreneurs. Stay tuned for more about SCOPE! About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shockwave Solutions works with clients to d...2022-05-1937 min

Shockwave SolutionsShockwave Talks Managing Wealth with Jim DewMaking money is one thing - keeping it is a different matter. In this week's Shockwave Podcast, Emma and Travis talk to wealth management expert Jim Dew explains the strategies he uses to keep his clients rich, and why they work so well for Direct Response entrepreneurs. Book a call at https://www.dewwealth.com/ About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shockwave Solutions works with clients to design and...2022-05-1235 min

Shockwave SolutionsShockwave Talks Vision And Why It MattersIf you don't have a vision for your business, you're not aiming for anything. Your vision needs to be at the heart of everything you do, and your team needs to know exactly what that vision means. In the latest Shockwave Podcast, Emma and Travis share their secrets, showing you how to transform your vision from a few vague ideas into a clear, actionable, and written-out reality. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and s...2022-05-0527 min

Shockwave SolutionsShockwave Talks Managing Finances With Vinnie FisherAccounting shouldn't be something in the background - by proactively approaching clients about financial opportunities and possibilities, Fully Accountable have transformed how accounting works. In this week's Shockwave podcast, Fully Accountable co-founder Vinnie Fisher explains how they've taken finances far beyond basic bookkeeping. Interested in finding out more about Fully Accountable? Click here to book a free introduction call! About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shockwave Solutions works with...2022-04-281h 01

Shockwave SolutionsShockwave Talks AccountabilityHonest, open communication and clear accountability is one of the most important things for any business - and it's consistently one of the hardest things to achieve in a business. In this week's Shockwave podcast, Emma and Travis talk about how to put accountability at the heart of your operations, sharing actionable, tried and tested insights to get your team motivated, empowered, and working on the same page. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic p...2022-04-2134 min

Shockwave SolutionsShockwave Talks Entrepreneurship and Apps with Matthew McGregorShockwave's Travis and Nick sit down for a chat with Matthew McGregor, creator of app-building platform 22Apps to explore his path into direct response marketing, and the situations where leveraging apps can make a huge difference for conversions, capacity, and convenience. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shockwave Solutions works with clients to design and implement strategies, solutions, and systems that increase revenue through creating or optimizing the client’s direct mar...2022-04-1452 min

Shockwave SolutionsShockwave Talks Partnership Marketing with Amber SpearsThe relationships we build make all the difference in life, particularly in the world of Direct Response. In this week's Shockwave podcast, Emma and Travis meet entrepreneur Amber Spears to talk through the importance of relationships and partnerships for any entrepreneur, from establishing and keeping connections to building effective, meaningful training plans. amber@east5thavenue.com https://hi.east5thavenue.com/tt-free-guide https://www.ambermspears.com/ https://www.facebook.com/mimosamastermind/ About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in...2022-04-0757 min

Shockwave SolutionsShockwave Talks New Technologies with Profitable MediaThe right technology in the right place can drive unbelievable success, especially in the Direct Response industry. In this week's Shockwave podcast, Emma and Travis talk with marketing tech superstars Profitable Media about some of the most effective new technologies available for Direct Response enterpreneurs and their teams. If you sign up to one mailing list this month, make it Profitable Media's - it's exclusively about tech integrations that can drive your business forward. Sign up now at: https://www.profitablemedia.com/shockwave/ Below, you'll find links to some of the platforms we discussed: 2022-03-3157 min

Shockwave SolutionsShockwave Talks Mindset with Laura Catella GeorgiLaunching Season 3 of the Shockwave podcast, Emma and Travis sit down for an informal chat with expert transformation coach Laura Catella Georgi as they discuss mindset and the incredible impact it has on your day-to-day operations. From June 3-5, Laura hosts Diamond Day II - an exclusive mastermind to take entrepreneurs like you through the Diamond Process, transforming your mindset and taking you to the next level. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and st...2022-03-2547 min

Shockwave SolutionsShort Shock: Responding to MID EmergenciesWhat happens when payment processing goes wrong? For many, the answer is simple: PANIC. For effective entrepreneurs, it means it’s time to figure out what’s actually causing the problem. In less than 20 minutes, today’s Short Shock explains how to really diagnose what’s causing spikes for your refunds, chargeback and declines - you can’t afford to miss this one. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shoc...2021-07-0117 min

Shockwave SolutionsShort Shock: Chargebacks: What You Need to KnowLeft unhandled, chargebacks can cost your business a shocking amount of money - while threatening your ability to even process payments at all. Despite that, many entrepreneurs don’t take the time to understand what they can do about chargebacks: what causes them, how to prevent them, and how to limit the damage. Today’s Short Shock is all about chargebacks: in just 26 minutes, Emma and Travis cover some of the key facts about chargebacks - and why they’re far more beatable than they may seem at first. About Shockwave Solutions: Duo...2021-06-2425 min

Shockwave SolutionsShort Shock: Setting Up to ScaleGot 20 minutes to spare? Here’s the first Short Shock, a brand-new series for the Shockwave podcast. In these quick episodes, we’re giving entrepreneurs a top-line review of some often-overlooked Direct Response topics, starting you out with some of the most important parts for your business. Today’s episode is all about preparing for success. Every entrepreneur wants their business to scale up - but far too many don’t take the time to set up their processes in a way that accommodates for success and expansion. Here’s how to set your busin...2021-05-0620 min

Shockwave SolutionsShockwave Talks Bots and Automation with Bow Tie Bots’ Rich SchnitzelAutomation doesn’t have to be a dirty word. In the latest Shockwave Solutions podcast, Travis and Emma talk with Rich Schnitzel about how entrepreneurs can transform their operations through introducing smart automatic processes. Rich owns and operates Bow Tie Bots, a done-for-you automation company helping 6 figure entrepreneurs build the automation they need to scale their business to 7 figures and beyond. He developed the concept of “Authencious” Automation to help entrepreneurs level up their business through the power of technology. An engineer, nerd, and a husband to a English/Theater major he excels at having techni...2021-04-2938 min

The Real Stories Behind SuccessHow Joining Forces Can Give You Even Better Results - Emma Rainville and Travis GomezEmma Rainville and Travis Gomez are the co-founders of Shockwave Solutions, an operation firm that executes the vision of their clients while focusing on maximizing profits. They balance their opposite personalities while working with their clients to find solutions to complex problems. Emma and Travis also host the Shockwave Solutions podcast which discusses the ins-and-outs of digital marketing. You can find Emma Rainville and Travis Gomez on their site, https://www.shockwavesolutionsllc.com/. Connect with Tony at www.tonygrebmeier.com and find the journal at https://www.befulfilledjournal.com/. H...2021-03-2122 min

Shockwave SolutionsShockwave Talks Finance with BeFulfilled's Richard OwensWhat can your financial data tell you about running your business? In the latest episode of the Shockwave Solutions podcast, Emma and Travis talk with Richard Owens, financial guru at BeFulfilled Systems, about the surprising, practical insights entrepreneurs can gain by taking the time to explore their finances. Are you really bringing in the profits you think you're achieving? Find out now! For more information about BeFulfilled Systems, head to their website HERE. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on...2021-02-251h 00

Shockwave SolutionsHappy Hour: Getting Real with Operations/IntegratorsTransforming an idea into reality takes effort, patience - and a whole lot of talent. In this week's Shockwave Solutions podcast, Emma and Travis get real with Liss Graham from Graham Inc and Dee from Peak Biome about the challenges, struggles and successes of turning visions into effective, profitable businesses - don't miss out! For more information about Liss, check out her appearance on Seven Figure Enterpreneur HERE For more information about Peak Biome, check out their website HERE About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave So...2021-02-181h 20

Shockwave SolutionsHappy Hour: Getting Real with Visionary CEOsWhat do you need to make your business a success? While the details are constantly changing, the core answer remains the same: vision. In the second episode of the Shockwave Happy Hour series, Emma and Travis explore the real-life facts, inspirations and problems facing modern business owners in this no-holds barred conversation with Vinnie Fisher of Fully Accountable, Tony Grebmeier from Shipoffers, James Klein of Harmonium Health, and Matt Shuebrook from I AM Marketing Solutions. For more information about Fully Accountable, head to their website HERE. For more information about Shipoffers, head to their website H...2021-02-1149 min

Shockwave SolutionsHappy Hour: Shockwave Gets Real with Affiliate ManagersIt's Happy Hour! In this week's podcast, Shockwave's Emma and Travis sit down for an informal chat with Amy Reichert from MyGreenFills, Kaitlyn Buskirk from Peak Biome, Cat Stone from Legendary Ventures, and Digistore24's Farahn Gaiter to explore every side of Affiliate Management, from the best ways to run offers to the biggest mistakes marketers make, and some insider stories and secrets you wont want to miss. For more information about MyGreenFills, check out their website HERE. For more information about Peak Biome, check out their website HERE. For more information about L...2021-02-041h 20

Shockwave SolutionsHow to Separate Yourself from the Rest and Nail High-Paying ClientsWhat does it take to stand out from the crowd when you’re competing against any number of others? This week, the Shockwave team meets with Persuasion Engineer Josh Rosenberg to find out how he transformed a traditionally low-paying role into over $100,000,000 in revenue for clients! For more information about Josh Rosenberg, head to his personal website HERE. About Shockwave Solutions: Duo Travis Gomez and Emma Rainville, co-founders of Shockwave Solutions, LLC have experience in advising companies on operations, logistics, finance, merchant accounts, and strategic planning. Shockwave Solutions works with clients to...2021-01-281h 01

Shockwave SolutionsClickbank's Kyle Kostechka discusses Trends and Data w/ Travis and EmmaJoin us today for a treat of an episode with one of Clickbank’s finest, Kyle Kostechka. We compared and analyzed marketing trends from years ago to today, learning from the success or failures of marketing strategies past and present. As the Growth Manager at Clickbank, Kyle is instrumental in increasing his clients’ revenue. He gifts us with his precise insight and expertise when analyzing marketing data for your company’s benefit. Marketers, you don’t want to miss this episode! For more information on Clickbank, visit their website HERE. To connect with Kyle Kostechka, email hi...2021-01-2154 min

Shockwave SolutionsShockwave Talks Business and Partnerships with FlightClub's Glen and AlexLong time friends and business partners, Alex Cattoni and Glen Ledwell join us today to discuss the secrets behind their successful partnership and their commitment to creating a space for entrepreneurs to share ideas and strategies through FlightClub Mastermind. Listen to these industry leaders tell us why they decided to join forces and what drives them to excellence. If you are thinking about venturing into a new business partnership, this podcast episode is for you. For more information on FlightClub Mastermind, visit their website HERE. About Shockwave Solutions: Duo Travis Gomez and Emma...2021-01-141h 00

Shockwave SolutionsIs Kount right for your business?Our special guest, Adam Pivko, is the Vice President of Strategic Partnerships at one of the world's leading technology and performance marketing companies, DFO Global. As a senior executive with a 10+ year track record of strategic relationship management and oversight in the eCommerce, payments, fraud, and Software as a Service space - today, he joins Emma and Travis to share his expertise on Anti-Fraud and, more specifically, Kount. Adam has 10 years of experience in Anti-Fraud and has serviced hundreds of clients. With fraud, and particularly online fraud, at an all-time high, you won't want to miss this episode. 2021-01-0745 min

Shockwave SolutionsMedia Buying 101 with Sapphire Media GroupForrest Anderson and Matt Porterfield of Sapphire Media Group join us to share the journey that took them from running a call center to starting a nutra business and how everything changed when they finally learned the basics of media buying on Google, Facebook, and Native Ads. This shift opened their eyes to dramatically scaling their business. They start with the simplest place to start and the most overlooked things that you can do to make your offer convert better and make it more attractive to networks and media buyers. For more information on Sapphire Media Group:2020-10-221h 02

Shockwave SolutionsMore Than Just an Executive Assistant With Julie TerreforteIn this episode of Shockwave Solutions, we're putting the spotlight on one of our own. Emma and Travis are joined by our rockstar Executive Assistant, Julie Terreforte, to discover more about her interests and history, the ins and outs of her role here at Shockwave (including how she "wow'd" Emma at her interview), her approach to operations management and transitioning from role to role, as well a few secrets to how she manages to run our team all while making it look so effortless! To Connect With Julie, Please Email Her At: julie@shockwavesolutionsllc.com 2020-10-071h 00

Shockwave SolutionsBringing Value to Email Marketing with Troy EricsonIn today’s episode, Emma and Travis are joined by Email Marketing All-Star Troy Ericson to dive into the depths of Email Marketing. Troy not only discusses numerous ways for you to bring value to your email list using Email Marketing; but also almost gives away his game-changing “secret sauce”. If you’re new to email marketing or just looking to improve the value of your list - this podcast is for you. Find out more information about Troy’s Offer (or get right to buying it) by visiting the following site: Offer Link: emailparamedic.com ...2020-09-231h 02

Shockwave SolutionsBecoming a Brand Building Expert with Josh SnowIt all started with one book. You absolutely don’t want to miss out on today’s podcast, as Josh Snow, founder of Snow Teeth Whitening, opens up about his journey from reading ‘For Dummies’ books to mastering the secrets of marketing, personally building a brand from the ground up. In this episode, Josh joins Emma and Travis to explain how he started out, his rise to become a brand-building expert and Master Direct Response Marketer, while exploring just how much books still mean for his day-to-day life (and the secrets in his traveling bookshelf). For more...2020-09-171h 23

Shockwave SolutionsHow to Multiply an Offer's Reach & PowerHold on tight as Shay Brown, CEO of Royal Kingdom PR Agency, takes deep dive into finding the perfect partnerships of popular people and products. Shay jumped right in with an unexpected journey from a high paying legal career to working for free. This ultimately landed her exactly where she found the power of making authentic connections to impact profits with the right relationship between spokespeople, PR, and brands/products. She explains in detail the right role of a spokesperson and how advertisers can leverage the credibility and the real value they bring to an offer. Website: htt...2020-09-101h 10

Shockwave SolutionsScaling Compliant Offers with Adam PivkoAdam Pivko is the Vice President of Strategic Partnerships at one of the worlds leading technology and performance marketing companies, DFO Global. As a senior executive with a 10+ year track record of strategic relationship management and oversight in the eCommerce, payments, fraud, and Software as a Service (SaaS) spaces. Today, he sits down with Emma and Travis to uncover what many have deemed virtually impossible - showing us how to build and scale your brand while maintaining a high-level of marketing compliance. From basic marketing compliance to the most common mistakes made when scaling - this is an episode...2020-09-031h 05

Shockwave SolutionsChoosing the Perfect Business Partner with Justin Goff and Stefan GeorgiIn this episode, Shockwave's duo Emma Rainville and Travis Gomez sit down with Justin Goff and Stefan Georgi. Join us today to hear for the first time Justin and Stefan discuss their business partnership publicly, providing us with insight on what makes it great. Everything from finding a business partner, why it's important to have one that compliments you, to the complications faced when working with them - we cover it all today! For more information on Justin Goff & Stefan Georgi and to sign up for their email lists, check out the sites listed below: W...2020-08-211h 17

Shockwave SolutionsExclusive Affiliate Marketing Insights from Industry Expert Adam PivkoAdam Pivko is the Vice President of Strategic Partnerships at one of the worlds leading technology and performance marketing companies, DFO Global. As a senior executive with a 10+ year track record of strategic relationship management and oversight in the eCommerce, payments, fraud, and Software as a Service spaces - today, he joins Emma and Travis to share his expertise on everything from how to gain interest on your offers to media buying, sales funnels, and everything in between. Including, the number one thing to pay attention to when working with advertisers. This episode includes exclusive insight from an industry ex...2020-08-061h 05

Shockwave SolutionsEverything You Need to Know About Merchant AccountsToday Emma sits down with her partner, Travis Gomez of CambridgeCommerce, to pull out the secrets that no one tells you about merchant accounts. They share how they met, why Emma couldn't stand him, and their journey to a partnership. Besides breaking down the basics of merchant accounts, Travis reveals the difference between types of merchant accounts and when to best use them. He covers the most common mistakes advertisers make and how to navigate these relationships to get what you want out of it: your money! Don't miss the time tested strategies that Travis & Emma have implemented with multi...2020-07-231h 34

Shockwave SolutionsFinding Fulfillment with Tony Grebmeier & ShipOffersTony Grebmeier is the founder of ShipOffers, a 6-time Inc. 5000 fulfillment & logistics company that provides On-Demand products to e-commerce and digital marketing companies. Tony is on a mission to bring fulfillment to the world and also hosts BeFulfilled, a podcast featuring entrepreneurs coming together to redefine success. Today we talk about what inspires and motivates action that drives building a life of meaning and significance beyond the success of the business. We cover the value of mentors in the digital marketing space, developing community, and the currency of reputation. For more information about Tony Grebmeier & ShipOffers, see: Ton...2020-07-081h 09

Shockwave SolutionsBuilding an Empire and a Legacy ~ Justin GoffCopy Accelerator's very own Justin Goff, the world-renowned expert known for scaling on cold traffic, shares the classic hero's journey. In this episode, Justin helps walk through what it really takes to build and scale an offer and the psychology and mindset copywriters can use to really help their offers hit it out of the park. We walk through the value of having business and personal mentors and how it can compress and compound success. We also dive into some of the tactics we've used to leverage Copy Accelerator copywriters to give our clients a significant advantage. For...2020-06-261h 07

Shockwave SolutionsAffiliate Marketing: Who, What, When, Where and Why with Anna GitaAnna Gita of MaxWeb joins us to navigate the wide world of affiliate marketing and just how easy it can be to start generating revenue from an email list once it’s been warmed up. There’s so much more opportunity than just trying to get a small bump in sales of a direct product offer. We’ll dig into reciprocals mailings, what to do when things go wrong, understanding “Make Goods” and how to leverage them to continue scaling (even when something goes wrong!). Plus, Anna lets us in on exclusive tips to maximize results from network managers, publishers, and affili...2020-06-111h 01

Shockwave SolutionsTSL vs VSL: The TRUTH You Need To KnowIn this episode we're joined by Max Fata of Direct Response Services as we take a deep dive into video and text sales letters and how, when, and why to use them. Max also shares some of his insights into leveraging video assets to run them as ads on Facebook and 3 easy tips on getting videos through FB compliance. Emma also runs through her experiences and what is typically takes to get VSL's set up right. Direct Response Services Links: Email| Website For more information about Shockwave Solutions, please visit our website, follow us on Face...2020-06-081h 23

Shockwave SolutionsCompliance: Who Cares?In this episode we're joined by Damon Wright & Ryan Poteet of Gordon Reese Scully Mansukhani as we help navigate tons of compliance topics from Price Gouging during COVID-19 and FDA/FTC complaints and better ways to navigate marketing claims without landing in jail or spending massive amounts on legal fees. Stick around to the end to hear about a simple way to dramatically speed up marketing launch and also eliminate 50% of common legal review expenses. For more information about Gordon Reese Scully Mansukhani or to get a copy of the E-Commerce Legal Guide, please email dw...2020-04-201h 19

Shockwave SolutionsHow to Leverage Your Customer Support Team to Make More MoneyIn this episode join Travis Gomez and Emma Rainville of Shockwave Solutions, LLC to explore what changes you should implement that will make you money TODAY! 1) Why you need to double down on outbound RIGHT NOW! 2) What are the top 3 things most outbound Customer Support agents screw up? 3) Why your Customer Support is the reason for your chargebacks and refunds? For more information about Shockwave Solutions, please visit our website, follow us on Facebook or email Emma@ShockwaveSolutionsLLC.com. Shockwave Solutions Links: Email | Website | Blog | Facebook | LinkedIn About Shockwave Solutions...2020-04-201h 23