Shows
BayInCo podden#4 of AI Series – Fredrik Hofflander – AI for Industry, Sustainability, and Real-World ImpactWe’re back with the BayInCo AI series after summer, diving into how AI is shaping industry and sustainability. In this episode, Kailash is joined by Fredrik Hofflander, Founder and CTO at Eghed, with over 18 years of experience in AI as a developer, leader, and entrepreneur. Fredrik has led global AI initiatives, built impactful ventures, and been recognized as one of Sweden’s Top 20 AI influencers, by Engati.Together, they explore practical AI applications for real-world impact, including:Sustainable Industry: Reducing waste and energy consumption with smarter processesPredictive Maintenance: Keeping machines running efficiently and preventing down...
2025-09-161h 13
Practical AI: The Capacity for GoodHow to Really Know What's in the Heart of Your Customer with Jim Tincher, Founder and CEO of Heart of the CustomerIn this episode of Practical AI: The Capacity for Good, Jim Tincher, Founder and CEO of Heart of the Customer, joins James Diel to reveal the true essence of "knowing your customer," share critical tools needed to perfect the customer journey, and delve into the game-changing role of AI and automation in enhancing customer engagement.Jim is a highly acclaimed authority in customer experience and journey mapping, renowned worldwide for his expertise. With a profound dedication to enhancing customer experiences, he has authored two exceptional books: "Do B2B Better" and "How Hard is it to be your...
2024-03-0635 min
Lessons I’ve Learned (in no particular order), with Steve BedermanAI-Powered Contact Centers | Steve Bederman On Engati CX PodcastSteve Bederman was invited on the Engati CX Podcast
The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
Follow Steve on:
https://www.linkedin.com/in/stevebederman
https://www.youtube.com/@stevebederman
2023-12-1817 min
Austin Tech Connect: The Podcast For The Austin Technology Ecosystem, Business Leaders, and Tech Entrepreneurs!Improving Tech Marketing with Laura Patterson In this episode of "Austin Tech Connect", Laura Patterson from Vision Edge Marketing joins the conversation to talk about how marketing for tech companies is different over the years, but how strategy never goes out of style. Laura has been active in the local tech scene for over three decades, and this conversation centers on how tech companies should be thinking about Marketing (notice the capital "M"). About Laura Patterson If you're looking for a practical, no-nonsense proven approach to accelerate customer-centric growth, create customer value, and improve business performance, then you've connected with the right person. Laura Patterson is a recogn...
2023-08-0833 min
Hey Alexa… Am I Dying?AI and the Future of HealthcareSources: - https://www.linkedin.com/pulse/can-ai-actually-reduce-costs-healthcare-severin-weiss
- https://www.mckinsey.com/industries/healthcare/our-insights/transforming-healthcare-with-ai
- https://www.engati.com/glossary/algorithmic-bias#:~:text=Algorithmic bias refers to the,people and affect their lives https://www.engati.com/glossary/algorithmic-bias#:~:text=Algorithmic%20bias%20refers%20to%20the,people%20and%20affect%20their%20lives).
2023-06-0117 min
The Delighted Customers Podcast with Mark SlatinApplying Lessons from Football (Soccer) to Customer Experience with Greg Uglioni, CCXPWhat does football (soccer) have in common with Customer Experience? Greg Uglioni, CCXP, Head of Business Transformation / Digital Transformation at Kantonsspital Winterthur connects the two in a very innovative way. Greg was voted a Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022 Thinkers360 Greg joins us all the way from Switzerland, to share wisdom from his experience in both financial services and healthcare including: Creating value centers vs. cost centers Lessons from soccer that apply to CX How to win a championship by applying football (soccer) principles Meet Greg
2023-05-1834 min
The Backstory on Marketing and AIEpisode 20: Laura Patterson - VisionEdge Marketing, Inc.About this Episode: What are the latest findings from the Marketing Performance Management Benchmark Study? (Published in the Journal of Applied Marketing Analytics)Laura Patterson shares her insights, including information regarding measurement, dashboards, culture, and more. Interested in learning more? Check out the following study: VisionEdge Marketing and the University of Texas at Dallas (Link to document below.)About Laura Patterson: If you're looking for a practical, no-nonsense, proven approach to accelerate growth, create value, and improve performance, then you've connected with the right person. Laura Patterson is a recognized and trusted authority f...
2022-12-2052 min
Industrial AI PodcastKI für die Instandhaltung von LadesäulenOliver Keel und sein Entwicklerteam aus Zürich wollen mit Machine Learning die Instandhaltung verändern. Der Ansatz klingt vielversprechend und ist mehr als eine vorausschauende Wartung.
Unser Partner ist die Hannover Messe! Wir sagen DANKE!
https://www.hannovermesse.de
Aus dem aktuellen Teil:
Der Beitrag von Intel zu Onnx
https://community.intel.com/t5/Blogs/Tech-Innovation/Artificial-Intelligence-AI/Quantizing-ONNX-Models-using-Intel-Neural-Compressor/post/1355237
Inspiring Women in AI
https://www.engati.com/blog/top-women-in-ai?utm_source=linkedin&utm_medium=top-women-in-ai&utm_campaign=social-blast
BMWs Github Offensive
https://github.com/bmw-innovationlab
Zu unserem Gesprächs...
2022-04-0752 min
Elevate with MarginBusiness - The Digital Entrepreneur ShowMyrtle Anne Ramos CEO of Placewar.io & Blocktides - Ecommerce Enters the MetaverseFind out more about Myrtle Anne Ramos projects: https://placewar.io https://blocktides.com/Metaverse Myrtle has helped hundreds of companies to benefit and transform their businesses to disrupt, adjust or scale by utilizing the latest technological tools, products or helping to build from scratch. Myrtle Anne Ramos is the founder of the Award-Winning Blockchain, Crypto, Defi, NFT, IoT, AI, and Metaverse PR Firm Block Tides. A scholar graduate of Draper University for Blockchain & Entrepreneurship powered by Tezos. She is currently an advisor for many Blockchain and Tech companies, VP of Growth & Partnerships of GokuMarket, and now leading as th...
2022-03-3125 min
Business Transformation Pitch with The CX GoalkeeperCX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customersThe CX Goalkeeper had a smart discussion with Imtiaz Bellary Imtiaz is SVP Product and Customers at ENGATI. In this episode you will learn about: - Engati's success story: Engaging through automation and intelligence - With a customer interactions you can achieve more than only solving customer issues, you can engage with them - some real examples on how Engati helped 2 companies - Loyalty is built on the long term - Two major trends - Where Engati will be in 2030 … and mu...
2021-12-0629 min
Experience talk: Voice of Customer and EmployeeChapter 17: Key Disciplinaries of CX with EngatiIn the latest episode of The Experience Talk - Key Disciplinaries of CX with Engati, NK talks about,
How to design a CX program?
How can machine learning and artificial intelligence elevate CX?
How brands can earn long-term customer loyalty?
What is the golden rule to success?
And a lot more!
2021-07-0935 min
Creative and TechConversational Automation and Intelligence to Improve Customer ExperienceConversational Automation and Intelligence to Improve Customer Experience with Srikanth Chinmay, CEO, EngatiListen in as he breaks down how to use chatbots to create automation in your business and improve customer engagement, plus his tips for the banking and finance space. Learn more at readspeaker.ai --- Send in a voice message: https://anchor.fm/readspeakerai/message
2021-06-2825 min
Botter’s Muze PodcastBMP-24 Latest Chatbot News – August 2020
In this podcast we share intersting news in the market such as: Which roles do you need in a chatbot project? Great Post by RASAWhat is RPA and how does it link with Chatbots? Article by YellowMessengerInteresting chatbot offer request tool created by ClavaxAnd which channels are hot these days like Whatsapp and how Engati has rolled out Whatsapp but also an SDK that will allow you to create you own app where your chatbot lives.
You can take our free mini course at https://botimplementation.com/pmc It covers...
2020-08-1425 min
Engati EngageFine-tune your business with latest tech trends - Jay McBain on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
2020-04-2414 min
Engati EngageCrafting Seamless Customer Journeys - Dan Gingiss on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now."Customer Experience wizard, Dan Gingiss, talks about creating experiences that your customers tell others about. These experiences don't need to cost you a lot of money, they just need to be unique and memorable. Dan says that it's important to look at the entire customer journey. The journey will often have unseen negatives to it and it's our job to get rid of them while trying to improve our CX.
2020-04-2430 min
Engati EngageThe AI Experience - Adrian Swinscoe on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.We are joined by Customer Service and Experience expert, Adrian Swinscoe whose passion is to help create, develop, and grow businesses that take care of their customers in the best way possible. On this episode of Engati Engage, we discuss the challenges of making your business more customer-centric, and how to break away from that traditional mold using Chatbot technologies and AI. If you like the...
2020-04-2347 min
Engati EngageFrom Finserv to Fintech - Vikaas M. Sachdeva on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.On this episode of Engati Engage, we are joined by Vikaas M. Sachdeva, the Chief Executive Officer of Emkay Investment Managers. With over 25 years experience, he is an expert in marketing and distribution of financial products. Vikaas shares his expert advice on banking and financial services and how to shift from the Financial service mindset, to the Fintech mindset to set yourself apart and give you the competitive advantage.
2020-04-2324 min
Engati EngageAI in HealthTech and EdTech - Kevin Jackson on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.On this episode of Engati Engage, we are joined by world-renowned Cloud influencer, Kevin L. Jackson. Kevin L. Jackson is the founder of the GovCloud network, whose aim is to help professionals develop business models usinf advanced technologies and cloud strategies. His mission is to educate the masses about technology, and he accomplishes this through GovCloud. He discusses the shift into cloud by industries such as education and healthcare. He shares...
2020-04-2226 min
Engati EngageRevolutionizing EdTech - Angela Maiers on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Angela Maiers is a leader and keynote speaker, leading the change in both education and enterprise for over 30 years. She is also the founder of Choose2Matter, a universal movement that challenges us to make “mattering” a way of life. She is passionate about education, and speaks about how the use technology can help educational institutions across the globe. On this episode of Engati Engage, we focus on her passions; discussing the...
2020-04-2227 min
Engati EngageCustomer-Centric CX - Colin Shaw on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Colin Shaw is the Founder & CEO of Beyond Philosophy, and is recognized by Linkedin as one of the ‘World's Top 150 Business Influencers.' Today, Colin Shaw shares his concerns on the current state of Customer Experience. So, are you interesting in learning how to adapt Customer Experience to make it more customer-centric? If you like the video, please subscribe to the channel, so we could keep pr...
2020-04-2144 min
Engati EngageThe Interdisciplinary Nature of Machine Learning - Andreas Maier on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.If you like the video, please subscribe to the channel, so we could keep producing more content like this!Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
2020-04-2124 min
Engati EngageHow to Innovate with Technological Convergence - Jeremy Scrivens on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Jeremy Scrivens is an Appreciative Futurist and Collaboration & Innovation Catalyst. He is a Director of The Emotional Economy at Work and a global thought leader and consultant on building collaboration in a digital world for innovation, social good and the future of talent. He’s known particularly for his work with enterprises to coach innovation, collaboration and engagement at scale in the physical Summit Room and the virtual Social Room.T...
2020-04-2124 min
Engati EngageInclusivity within AI & Cyberspaces - Tyler Wood on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Tyler Wood is a keynote speaker, author, blogger, national security expert, and a notable figure of cyber authority. Today, Tyler speaks to us on the inclusivity in cyberspaces, how to empower women into joining these industries, and the vulnerability we're facing in cybersecurity during this pandemic.If you like the video, please subscribe to the channel, so we could keep producing more content like this!
2020-04-2013 min
Engati EngageThe Art of Providing Value to Consumers - Elise Quevedo on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Elise Quevedo is known as “The Digital Ghost Queen” for her behind the scenes work, helping businesses and individuals from C-Level executives to Hollywood stars thrive in cyberspace. She is an author, keynote speaker, advisor, social/digital media marketing consultant, a global thought leader and has been ranked among the 'Top 100 Entrepreneurs to Follow on Twitter' by Evan Carmichael.Today she spoke to us about providing value to customers.
2020-04-1741 min
Engati EngagePersonalize your pitch - Carson Heady on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Carson Heady, Author of Best-Selling series, “Birth of a Salesman” helps you perfect your pitch with the power of personalization. On this episode of Engati Engage, we discuss the importance of understanding your customer and how to make them feel important with Chatbots. Stay tuned, this one’s a game changer.If you like the video, please subscribe to the channel, so we could keep producing more c...
2020-04-1738 min
Engati EngageBuilding Winning Businesses with Tech - Glen Gilmore on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Glen Gilmore, the former mayor of Hamilton, the author of 'Social Media Law for Business' and 'Strategic Digital Marketing' and an instructor of Digital Marketing and Crisis Communications at Rutgers University discusses the need to leverage Artificial Intelligence in the travel industry and the role social media plays in helping businesses stay relevant and keep running during the lockdowns.If you like the video, please subscribe...
2020-04-1619 min
Engati EngageAI, the economy's backbone - Chuck Brooks on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.In the current digital era, Chuck Brooks, globally recognized thought leader for Cybersecurity and Emerging Technologies, reveals that technology defines who we are and what we do and AI will be the backbone. We also discuss the emergence of digital in Customer Service, and the growth of the remote economy. If you like the video, please subscribe to the channel, so we could keep producing more content like this!
2020-04-1615 min
Engati EngageNeuro-Marketing for Cx - Roger Dooley on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/neuromarketing-for-cx-roger-dooley/ | Subscribe now.Roger Dooley, Neuromarketing genius, host of The Brainfluence Podcast and the author of 'Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing' and 'FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage' discusses Neuromarketing and the role that Artificial Intelligence can play to help with Neuromarketing. He also talks about how Amazon creates phenomenal customer experiences.If you like the video, please subscribe...
2020-04-1544 min
Engati EngageCan AI fight PANDEMIC? Franco Ronconi on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Franco Ronconi, is a successful Business Operations Manager with a strong background working for leading players in fast-paced, technology-driven industries discusses the impact AI and Automation have on us during this pandemic. And how these tools can actually help us. We also explore how the drastic changes of customer expectations- how the expectations have risen and how Artificial Intelligence have met those expectations. If you like...
2020-04-1526 min
Engati EngageAdopting AI Culture - Paul Colmer on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Welcome to Engati Engage- our interview series with your favourite Thought Leaders from across the globe. In this episode, we have the pleasure of interview Paul Colmer. Paul Colmer is an engaging digital architect, coach and trainer working for ALC Education and Consulting. We discuss the emersion of AI and Automation into Corporate culture, the role of technology in the business transformation cycle, and the employment of cybersecurity.
2020-04-1416 min
Engati EngageAutomation Applications in Business - Avrohom Gottheil on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Avrohom Gottheil, CEO of #AskTheCEO Media, talks about Artificial Intelligence and Automation helping businesses (especially small businesses) during the lockdowns.He talks about putting the human element into automation and about choosing the right places to leverage Automation and AI for businesses purposes (especially Marketing).He touches upon the fact that AI is now being used to drive personalization, even in the real estate sector....
2020-04-1426 min
Engati EngageHumanizing AI - Johannes Drooghaag on Engati Engage https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.Johannes Drooghaag talks to Engati about the potential to AI to drive far more decisions than it currently is. But, even though it will drive them, it cannot take these decisions on it's own. Humans will always be involved in the process and will be the final decision makers.Johannes also talks about making technology available to all sections of society, not just the privileged class. He speaks of...
2020-04-131h 11
Engati EngageAI and Bots in Cx - Frank Eliason on Engati Engage www.engati.comEngati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users.Blog link: https://blog.engati.com/Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it’s an important aspect of digital, and more.Fran...
2020-04-1346 min
Engati EngageCloud and Digital Transformation - Sarbjeet Johal on Engati Engage Cloud and Digital Transformation
2020-04-1216 min
Engati EngageFuture of Financial Services - Alex Jimenez on Engati Engage Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Alex Jimenez, the CSO of Extractable. On this episode we discuss the digital fintech landscape, the use of AI and Automation in banking, and more. Liked the episode? Let us know in the comments below, and come back for our next episode.
2020-04-1023 min
Engati EngageDeep dive into Cloud - Neil Cattermull on Engati Engage Neil Cattermull - Director of "The Future as a Service" goes into a Deep dive into Cloud on Engati Engage
2020-04-1047 min
Engati EngageUndergoing Digital Transformation - Vladimer Botsvadze on Engati Engage ‘Technology will eat up everything ahead," according to globally renowned digital marketing influencer Vladimer Botsvadze. In this episode of Engati Engage, we discuss various topics such as the future of conversational intelligence, the changes in the digital world, and we get a little personal- discussing how AI impacts our work and relationships.
2020-04-0943 min
Engati EngageGamification in Marketing - Nicolas Babin on Engati Engage Nicolas Babin, Head of Babin Business Consulting, talks about Gamification in Marketing on Engati Engage.
2020-04-0922 min
Engati EngageLeadership amongst Youth - Neville Gaunt on Engati Engage Neville is the CEO of Mind Fit Ltd and a firm believer that a ‘can do’ attitude is essential to achieving personal and business success. He is also the co-author of "Can You Handle The Truth?" Neville has a seat with Engati and discusses Leadership amongst Youth, and the direction the future of work is heading towards.
2020-04-081h 21
Engati EngageThe Future of Digital marketing by Shane Barker on Engati Engage On this episode of Engati Engage, we're thrilled to have the pleasure of interviewing Shane Barker. An accomplished digital marketing specialist with over 20 years of experience in the field of digital marketing- Shane Barker discusses the future of digital marketing.
2020-04-0714 min
Engati EngageAntonio Grasso, CEO of Digital Business Innovation, talks to Engati Engage on the future of technology Digital transformation is the missing piece in the digital evolution process according to Founder and CEO of Italian startup Digital Business Innovation srl, Antonio Grasso. A prominent figure in AI, the Internet of Things, Cybersecurity, and more, Antonio Grasso takes a seat with Engati Engage to explore the concept of digital transformation and how it’s used to create new business models and opportunities.
2020-04-0623 min
Engati EngageArjen Ven Berkum, COO at Another Monday, on Engati Engage Arjen Van Berkum, COO at Another Monday talks about the Future of Automation on Engati Engage. Join the discussion as we explore the concept of a shift from Artificial Intelligence to Augmented Intelligence here.
2020-04-0216 min
Engati EngageShep Hyken, Customer Service & Experience expert, speaks to Engati "If you’ve ever had anything to do with Customer Experience, you’ve probably heard of Shep Hyken. Being an absolute genius, everybody wants an interview with Shep Hyken or even a speech from him on Customer Experience. The man’s pretty much a magician when it comes to making customers happy (maybe because he actually was a magician as a kid).
2020-03-3116 min