Shows
Wisdom From Wizards with Nitin KartikWisdom From Wizards #270: Know when to step backWe recently worked with Vivek Joshi, CEO at Entytle. Here we discuss knowing when to step back and let the next generation of leadership take the company to the next level.For many founders and CEOs, the instinct is to stay in control as long as possible. Vivek takes a different view. He shares why real leadership is about building something that compounds beyond you, and recognizing when fresh perspective and new energy can unlock the next chapter of growth.He talks about the importance of trusting the right...
2026-01-2801 min
a BROADcast for Manufacturers77: How Experience Shapes Entrepreneurship- with Vivek JoshiSponsored By AdCirrus ERP, your trusted partner for cloud ERP solutions. Learn more at adcirruserp.com.Meet Vivek JoshiVivek is the founder and CEO of Entytle, a provider of Installed Base Intelligence solutions to Original Equipment Manufacturers. He has extensive leadership experience in various industries, spanning diversified industrial manufacturing, healthcare, high technology and private equity. He previously was founder and CEO of LumaSense Technologies Inc., an Operating Partner at Shah Capital Partners, and Senior Vice President of Marketing for Sun Services, a $3.6 billion division of Sun Microsystems. He also served at Webvan as Vice-President...
2025-04-2326 min
Manufacturing TalksWant your business to run better? Want to manage your plant's assets well? Vivek Joshi tell you how!Send us a textEntytle co-founder and CEO Vivek Joshi joined us for Episode 137 to talk about how his company can help you use big data and AI to do all the above.Here are the highlights:Chapters00:00 - Intro03:30 - Why he founded Entytle07:00 - The Installed Base Intelligence Platform07:45 - Where equipment data comes from: ERP and CRM10:00 - Baby boomer retirements and the tribal knowledge challenge11:30 - Massively mixed equipment fleets13:30 - How generative AI helps16:45 - The problem of being caught...
2024-12-0326 min
Aftermarket Champions PodcastSales gets the First Deal, Service wins the RestIn this conversation, Vivek Joshi interviews Andrew Syzek from ATS Automation, exploring Andrew's journey from military service to a successful career in the service industry. They discuss the importance of customer experience, the dynamic relationship between sales and service, and the need for collaboration across functions. Andrew shares insights on becoming an aftermarket champion, the role of leadership in service, and the significance of service maturity and change management. The conversation emphasizes the necessity of storytelling in service delivery and the impact of service on business success.
00:00 - Introduction to Service and Career Paths
03:03...
2024-11-2031 min
Aftermarket Champions PodcastBeyond Products: Embracing Servitization in ManufacturingIn this conversation, Vivek Joshi interviews Meindert Flikkema, a professor of innovation strategies for services, discussing the evolution of service innovation, the transition from consulting to academia, and the challenges and opportunities in the field. They explore the shift towards servitization in manufacturing, the impact of digitalization, and the generational changes affecting service perceptions. The conversation also addresses labor shortages, barriers to large-scale digital servitization, and the characteristics that distinguish successful service innovation champions. Finally, they discuss future trends, particularly the role of sustainability and venture capital in shaping business models.
Chapters
00:00 - Introduction to Service Innovation...
2024-11-0634 min
Aftermarket Champions PodcastFrom Operations to Strategy: The New Role of Service with Jan van VeenIn this episode of Aftermarket Champions, Vivek Joshi interviews Jan van Veen, CEO of More Momentum, discussing the evolving landscape of aftermarket services and strategies for B2B manufacturers. They explore the importance of customer-centric service innovation, the challenges faced by organizations in executing service strategies, and the need for patience and a long-term vision in transformation efforts. Jan emphasizes the significance of building domain expertise and learning from other industries to drive service success.
Chapters
00:00 - Introduction to Aftermarket Strategy
02:51 - Jan's Journey in Services and Consultancy
05:57 - Understanding Strategy...
2024-10-2340 min
Aftermarket Champions PodcastDecoding Aftermarket Success: Strategies and Reflections with Chad SloanIn this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Chad Sloan (Director, Global CS&I Sales) from Axcelis Technologies, who emphasizes the importance of starting with customer challenges to develop effective aftermarket solutions. He highlights that understanding customer needs allows for the creation of standardized solutions, crucial for managing limited resources efficiently.Chad points out that OEMs have a unique advantage due to their comprehensive capabilities and global infrastructure, which can be leveraged to provide tailored solutions. Additionally, he stresses the need for having the right people to build trust and relationships with customers, which...
2024-07-1737 min
Aftermarket Champions PodcastNavigating Industrial Service Evolution: Insights from R.A. Jones CoesiaIn this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Paul Wolf (Director of Customer Service) from R.A. Jones, Coesia about his journey in the Customer service domain of the Industrial OEM industry. While talking about his journey, Paul passionately underscores RA Jones's commitment to a customer-centric approach, emphasizing the proactive understanding and anticipation of customer needs. This strategy not only fosters enduring client relationships but also elevates satisfaction and loyalty levels. Moving into training methodologies, Paul discusses the pivotal shift away from traditional classroom settings to interactive, video-based learning tools. This adaptation aligns with...
2024-07-0334 min
Aftermarket Champions PodcastAftermarket Excellence: Mindset, not company size is all that mattersIn this insightful episode, we engage with Jayesh Bafna (VP and GM - Aftermarket and Services at Komline Group), a veteran in the Industrial Aftermarket industry, who recounts his professional journey from Cummins, a large and well-resourced company, to Komline, a smaller, more agile organization. Jayesh explores the challenges and opportunities of this transition, emphasizing the need for consistent processes across business units and the integration of best practices in pricing and services.
Jayesh underscores the crucial role of the aftermarket in fostering customer loyalty and enhancing profitability. He reflects on how long-term customer relationships and experiences...
2024-06-1939 min
Aftermarket Champions PodcastCustomer-Centric Solutions: Driving Excellence with Bridgett RousselleIn this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Bridgett Rousselle, Global Lifecycle Business Automation Leader at Xylem. Bridgett delves into the pivotal role of service and aftermarket solutions within the water industry, emphasizing their significance throughout the customer journey. She highlights the necessity for seamless collaboration across different functions within a company to ensure comprehensive service delivery that meets and exceeds customer expectations.
Bridgett also explores the essential mindset required for achieving service excellence, advocating for innovation, customer-centricity, and a culture of continuous improvement. Drawing from her global experience, she underscores the importance of balancing...
2024-06-0533 minAftermarket Champions PodcastExploring Aftermarket Business Value with Jonathan WeinerIn this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Jonathan Weiner, former CEO of Hayward Gordon. John shares his background in corporate America and his time working in Asia, highlighting the importance of long-term relationships and customer satisfaction. He discusses the challenges of selling capital equipment and the opportunities in the aftermarket, explaining how Hayward Gordon implemented a separate sales organization for aftermarket sales and focused on building customer relationships.
Throughout the conversation, Jonathan emphasizes the importance of change management and continuous investment in employee skills to thrive in the aftermarket industry. He further explains the...
2024-05-2236 minAftermarket Champions PodcastDriving Growth: Bella Abram's Aftermarket OdysseyIn this episode of Aftermarket Champions, Vivek Joshi, the host of the podcast, engages in a discussion with Bella Abram, a key figure at Baker Hughes Bentley, Nevada. Bella shares her career journey, from starting as an electrical engineer in Brazil to her current role as a Growth Sales Manager in Europe.
In this insightful conversation, Vivek and Bella explore Bella's transition from sales to service and back to sales, emphasizing the importance of data-driven insights in aftermarket success. They discuss how Bella's leadership has revamped the install-based growth strategy at Baker Hughes, using tools like Entytle...
2024-05-0832 minAftermarket Champions PodcastCharting Success: Carla Wynter's Aftermarket InsightsWelcome back to the first episode of season 2 of the Aftermarket Champions Podcast, hosted by Vivek Joshi, CEO of Entytle! We're thrilled to have Carla Wynter, the VP of Global Parts and Services at Johnson Controls, join us for an engaging conversation. Carla shares her remarkable journey through the world of logistics, manufacturing, and technical services.
As Carla reflects on her career, she unveils a tapestry of experiences, from her days at FedEx to her pivotal roles at Webvan, GE, and now Johnson Controls. Each chapter reveals insights into managing diverse teams and driving aftermarket success.
Throughout our discussion...
2024-04-2427 minAftermarket Champions PodcastFrom Necessary to Profitable: The Evolution of Aftermarket Services with David HartIn this episode of the Aftermarket Champions Podcast, host Vivek Joshi engages in a dynamic conversation with industry veteran David Hart, Managing Partner at Field Service Associates Ltd. The focus is on the transformative journey of service organizations, highlighting the shift from a necessary function to a lucrative profit center.
David shares valuable insights into the changing role of service leaders, emphasizing the need for a sales-centric approach. The conversation delves into challenges encountered by service leaders. These include prolonged sales cycles and the growing involvement of CFOs and COOs in decision-making. Field Service Learning emerges as...
2024-01-3035 minAftermarket Champions PodcastNavigating the Tech Landscape: In Conversation with Scott, CEO of iasset.comJoin us in this insightful podcast episode as we engage in a dynamic conversation with Scott Frew, the CEO of iasset.com, a leading player in the technology solutions space. Scott shares valuable insights into the challenges and opportunities within the industry, emphasizing the ever-growing impact of technology across various sectors.
Scott discusses the rapid evolution of the tech landscape, recounting his experiences over the past 15 years and shedding light on the industry's shift towards automation and recurring revenue models. The conversation delves into iasset.com's innovative approach, particularly its commitment to leveraging AI and copilot technology, operating on...
2024-01-1634 minAftermarket Champions PodcastRevolutionizing Field Services: A CEO’s JourneyIn this podcast episode, Vivek hosts Prateek Chakravarty, CEO of Zinier, a field services management software company. Prateek shares his journey from being a field service engineer in the oil and gas industry to leading Zinier. The conversation delves into Pratik's background, the challenges faced in field service roles, and the evolution of the field service industry.
Prateek's narrative takes a significant turn as we delve into his experiences in the field, notably during his stint in Siberia—an area renowned for its challenging conditions. These pivotal experiences profoundly impacted Prateek's mindset, offering invaluable insights into the co...
2023-12-1141 minAftermarket Champions PodcastAftermarket: A Game-Changer in Industrial SuccessIn this episode, Siddharth Madhav, Managing President at Fernweh Group, delves into accelerating industrial tech performance. Siddharth's journey from McKinsey expanded his expertise beyond economics, focusing on accelerated performance transformation of large industrial companies.
Siddharth highlights that Aftermarket growth is at the top of the list to make the Accelerated performance transformation for industrials due to its high profit margins and recurring revenue nature.
Industrials can truly understand the value of Aftermarket Success by doing the following:
1) Be granular in understanding true aftermarket potential
2) Aftermarket revenue cannot be an afterthought
3) Setting up the right incentive model to...
2023-11-2738 minAftermarket Champions PodcastStepping into Customers' Shoes for Service Success: In conversation with Tony BlackIn this episode of Aftermarket Champions Podcast, our host, Vivek Joshi, chats with Tony Black, President of Service at Husky Injection Molding Systems, a leader in injection molding technology.
Tony's diverse career path, starting with his education in marine engineering, to starting his career in aerospace to a business degree and a 30-year tenure at United Technologies, led him to Husky in 2020. He began as a service mechanic and progressed to service sales and installation build operations, shaping his customer-centric approach.
He stresses the enduring value of strong customer relationships and delivering on promises. Tony also addresses industry challenges...
2023-10-2543 minAftermarket Champions PodcastHow a vibrant Aftermarket business can be the key to a Successful Exit: Conversation with Amit BhargavaMeet Amit Bhargava, a seasoned Senior Strategy and M&A Executive. He has extensive experience working in industrial manufacturing, and most recently, he served as the VP of Strategy Business Development at Howden. Notably, he played a key role in the $4.4 billion KPS Exit from Howden in November 2022. He is now a Strategic Advisor role at Aggreko
Amit's career path is fascinating. He started in engineering R&D, pursued an MBA, and later worked in consulting at McKinsey. His journey eventually led him to the world of Venture Capital and startups, specializing in strategy and M&A...
2023-10-1135 minAftermarket Champions PodcastPlaybook for Aftermarket Transformation: In Conversation with Jason WrightIn this fourth episode of the Aftermarket Champions podcast, we have Jason Wright, Vice President & General Manager for the Aftermarket Business Unit for Gilbarco Veeder Root (a Vontier Operating Company). Jason credits his success to his unique career path which started in the ERP Domain as an Quality Assurance Tester, to financial services, moved to US as a Programme Manager at Gilbarco and grew within the organization to his current role.
“How does the machine work?” Getting to learn this early on in his career (ERP days) is what Jason believes helped him bring a novel perspective in a...
2023-09-2639 minAftermarket Champions PodcastElevating Aftermarket Performance: Conversation with Chris SandifordIn the third episode of Aftermarket Champions, our host Vivek Joshi has a chat with Chris Sandiford, who is the President of Heating and Refrigeration Technology at GEA Systems North America, LLC. Chris has a fascinating career story – he started in Engineering, moved to Sales, and then found his way to Services. He learned a lot along the way, and his experiences can be super helpful for people who want to lead the charge in Aftermarket Growth.
Chris really hammers home the idea that a customer experience-focused mindset, commercial thinking, increasing customer touchpoint frequency, and performance-driven approach ar...
2023-09-1134 min
Inspiring The FutureEps. 63 Catch the interview with Dilipkumar JadhavThe new episode of the 'Inspiring The Future' podcast, is LIVE now! Listen to the engaging conversation with Dilipkumar Jadhav, Head Of Marketing at Entytle, Inc. With experience spanning user support, development, business analysis, quality control, project and product management, as well as presales and marketing roles, he brings a wealth of expertise.Tune in now by clicking on the link to gain exclusive insights into how his personal and professional journey has influenced his perspective on learning, adaptation, creating buyer value, and revenue generation.https://www.inspiringthefuture.co.in/interviews/The fu...
2023-08-3145 minAftermarket Champions PodcastRevealing Growth Insights: Transforming Aftermarket with Carlos GomezIn the second episode of the Aftermarket Champions podcast, our host Vivek Joshi (CEO of Entytle) has a lively chat with Carlos Gomez (VP of Augury Strategic Software Alliance at Baker Hughes). Carlos has taken an unconventional career path, moving from Finance to M&A, then into Strategy, Services, and now Sales. He attributes his success in diverse roles to his "Growth Mindset Approach" and his ability to embrace change. Carlos also points out the significance of an "Accelerated Leadership Programme" that helped him prepare for a change from M&A to his recent leadership roles.
As a...
2023-08-2938 minAftermarket Champions PodcastStrategies for Aftermarket Leadership: A Conversation with Scott PattersonIn this episode of Aftermarket Champions, our host, Vivek Joshi, Founder & CEO at Entytle engages in an insightful conversation with Scott Patterson, Vice President of the Fire Business at Peerless. Scott's journey from the Factory Floor to his current VP role is an inspiring tale, and he imparts valuable advice to aspiring aftermarket leaders.
Scott stresses the significance of active listening, reliability & persistence in execution, along with the power of storytelling. He urges professionals to take ownership of their targets and commitments, as delivering on promises builds credibility and trust with customers and colleagues alike.
...
2023-08-1439 minAftermarket Champions PodcastWelcome to the Aftermarket ChampionsIn this episode, Vivek Joshi, Founder, and CEO at Entytle, welcomes you to “Aftermarket Champions”, a captivating series that unravels the stories of unsung heroes of the Manufacturing Industry. As we delve down into the experiences of aftermarket leaders who have transitioned from diverse backgrounds, expect insightful episodes lasting 30-35 minutes.
Don’t miss out on becoming a part of our growing community at Entytle.
Subscribe Now!!
2023-08-0101 min
Enabling Digital with Systems PlusHow to drive and elevate enterprise product adoptionEnabling digital is leveraging technology to create new business models, new products and services, and new strategies and ultimately drive business growth.The podcast series explores how CIOs can capture opportunities by looking at and beyond technology and data to propel their organizations into the digital forefront.The podcast series looks at how independent thought leaders and visionaries from the tech industry across the globe bring their ideas to scale within the business world, sharing innovative, path-breaking insights with our listeners.We interview experts on trends and best practices for IT leaders. Sapan...
2022-06-3031 min
Aftermarket Champions PodcastMichael Blumberg - Unlocking the value of your Industrial Installed BaseMichael Blumberg, President, Blumberg Advisory Group, 25 year veteran in the Industrial space.
2022-05-1913 min
Aftermarket Champions PodcastQ&A with Bella Abram, Sam Klaidman and Vivek Joshi on the role of a Chief Installed Base OfficerBella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in a live Q&A with Vivek Joshi, CEO and Co-founder, Entytle on Chief Installed Base Officer- the hottest industrial role in 2022.
2022-03-3112 minAftermarket Champions PodcastBella, Sam in conversation with Vivek on Chief Installed Base Officer- the hottest role in 2022Bella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in Conversation with Vivek Joshi, CEO and Co-founder, Entytle on a live discussion about the role of a Chief Installed Base Officer (CIBO), its importance and how industrials can benifit from this role in their organizations.
2022-03-1716 minAftermarket Champions PodcastBella, Sam and Vivek - Chief Installed Base Officer (CIBO): The breakthrough Industrial roleBella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in Conversation with Vivek Joshi, CEO and Co-founder, Entytle talking about the hottest industrial role in 2022- The role of a Chief Installed Base Officer (CIBO)!!
2022-03-0315 minAftermarket Champions PodcastDan Garrison, Ben Kilby - What is an Installed Base Data Platform - Part 2Here's Dan Garrison, Inside Sales at Baker Hughes and Ben Kilby, Customer Service Manager at R.A Jones in conversation with Rob Bradenham Chief Growth Officer, Entytle discussing what is an Installed Base Data Platform and how it helped them achieve exceptional results.
2022-01-1418 minAftermarket Champions PodcastDan Garrison, Ben Kilby - What is an Installed Base Data Platform - Part 1Here's Dan Garrison, Inside Sales at Baker Hughes and Ben Kilby, Customer Service Manager at R.A Jones in conversation with Rob Bradenham Chief Growth Officer, Entytle discussing what is an Installed Base Data Platform and how it helped them achieve exceptional results.
2021-12-3019 minAftermarket Champions PodcastLeo Stevens - Pricing for 2021 and beyondDr. Leo Stevens, SVP Global Pricing, Americas Sales Leader at Cole-Parmer explains how to calculate Price Indexes, explains the various types of Price Indexes and talk about how we can use pricing as a strategic tool for future growth.
2021-12-0918 minAftermarket Champions PodcastLeo Stevens - Pricing strategies for Industrial OEMs in 2021Dr. Leo Stevens, SVP Global Pricing, Americas Sales Leader at Cole-Parmer talks about how industrial OEMs can drive revenue by Optimizing prices, what strategies to use when it comes to pricing, explains the pricing maturity curves, and many such things when it comes to using price as a strategic tool.
2021-11-2518 minAftermarket Champions PodcastRoy Chikballapur - E-commerce done right in the Industrial OEM spaceRoy Chikballapur CEO, MachIQ, a Digital Transformation Specialist talks about E-commerce done right in the Industrial OEM space.
2021-11-1221 minAftermarket Champions PodcastLisa Anderson - Supply Chain Management in the Industrial OEM sapceLisa Anderson, President, LMA Consulting Group, Inc. talks about how Supply Chain Management that has gone global created absolute disruption during the pandemic. She also talks about a study done by Brookings Institute that mentions how the pandemic pushed all the expectations of digitization and technological advancements in the next 10 years, ahead of time.
2021-10-2824 minAftermarket Champions PodcastMichael Blumberg - Challenges faced by service marketersMichael Blumberg, President, Blumberg Advisory Group talks about service marketing challenges in the aftermarket world and how we can overcome them. He also discusses how we can fix these problems using traditional marketing approaches.
2021-10-1428 minAftermarket Champions PodcastVivek Joshi, Amay Jhaveri - at Entytle User Conference 2020Vivek Joshi CEO of Entytle, Inc., and Amay Jhaveri, Ex-VP of Products discuss Entytle's 2020 year in review in details as well as launched Entytle's Customer Central 360 - A single pane of truth across all your customer’s activities.
2021-09-3012 minAftermarket Champions PodcastVivek Joshi, Amay Jhaveri, Tom S - answer all the questions regarding IB Selling StrategiesVivek Joshi CEO of Entytle, Inc., Amay Jhaveri, Ex-VP of Products and Tom Sturdivant, Sr. Manager Customer Success, answer all the questions regarding Installed Base Selling Strategies that Actually work for Industrial OEMs
2021-09-1616 minAftermarket Champions PodcastVivek Joshi, Amay Jhaveri, Tom S - Why Installed Base selling should be your top priority this year?Vivek Joshi CEO of Entytle, Inc., Amay Jhaveri, Ex-VP of Products and Tom Sturdivant, Sr. Manager Customer Success, explain what is an IBDP and how we can operationalize it in terms of Users, Sponsors and Enablers.
2021-09-0221 minAftermarket Champions PodcastCarlos Gomez - Committing to purposely built algorithms and the technicalities that come with itCarlos Gomez, Executive Sales Leader, at Baker Hughes proves that the sales team can gain success through integrated data set insights, Artificial Intelligence, and technical sales experts.
2021-08-1213 minAftermarket Champions PodcastRemi Gicquel - How can Industrial OEMs change the way they sellRemi Gicquel, Director Sales at HPE, talks about the need of having all the customer information at an OEM's fingertips and the role of Advanced Analytics and Digital Installed Base Selling Techniques that can help them fundamentally change the way an OEM sells.
2021-07-2919 minAftermarket Champions PodcastThomas Reslewic - The role of AI & ML to manage Industrial data assetsThomas ReslewicExecutive - In - Residence, Battery Ventures, shares his insights on how embracing Artificial Intelligence & Machine Learning is the only way to move forward in the Industrial OEM world.
2021-07-1508 minAftermarket Champions PodcastCarlos Gomez - Making Customer Digital Twin a reality for Industrial OEMsCarlos Gomez, Executive Sales Leader, at Baker Hughes talks about the various challenges when it comes to customer digital twin and gives us three stepping stones to achieve success.
2021-07-0106 minAftermarket Champions PodcastPam Washburn - Redefining sales productivity in the aftermath of a Pandemic.Pam Washburn, Sales Enablement Director, at Johnson Controls talks about the dilemma they faced at the onset of the sudden global pandemic and how they thrived in spite of it.
2021-05-2009 minAftermarket Champions PodcastHans Van - The role of leadership in overcoming challenges and aid in the growth of Industrial OEMsHans Van Der Aa, President of SupportPro, talks about the ambitions and vision behind SupportPro’s success.
2021-05-0530 minAftermarket Champions PodcastScott Patterson - How to leverage your Installed Base information as you grow your AftermarketListen from Scott Patterson, VP Aftermarket Sales & Services, how an Installed Base Data Platform helped Peerless Pump with their Aftermarket.
2021-05-0530 minAftermarket Champions PodcastAdrien Bron - Installed Base Data Platform – An Imperative For Aftermarket Success.Discover how strong connections and better visibility to Installed Base are imperative for aftermarket success with Adrien Bron, Partner, Bain & Co.
2021-05-0529 minAftermarket Champions PodcastDavid Cote - From Recovery to growth: Accelerate your journey through transformational leadership!David Cote, former Chairman & CEO of Honeywell and the Author of Winning Now Winning Later, talks about his learnings across decades of industrial experience. Learn the importance of aftermarket and how any organization can accelerate their journey towards growth with the help of transformational leadership from one of the most successful leaders of a leading industrial manufacturing company of his era!
2021-05-0551 min