Shows
Exploring Excellence in Professional ServicesSeries 1 Episode 17 with Sophie Howe Director of Comtec TranslationsIn this final episode of the series, I interview Sophie Howe, Director of Comtec Translations.
We discuss how Comtec live and breathe service excellence, the importance of reputation in family businesses and the sheer breadth of languages (200) and services they offer to their clients.
To find out more about Sophie and Comtec, please follow these links:
https://www.comtectranslations.co.uk/
https://www.linkedin.com/in/sophiehowecomtectranslations/
https://www.linkedin.com/company/comtec-translations/
To find out more about the charity Sophie ment...
2020-08-0526 minExploring Excellence in Professional ServicesSeries 1 Episode 16 with Elinor Perry-Hall, MD of Pentlands Accountants and AdvisorsIn this episode I interview Elinor Perry-Hall, Managing Director of Pentlands Accountants and Advisors.
We discuss how life has changed during lockdown, how Elinor has collaborated with other local businesses to support clients and contacts, what service excellence means to Pentlands and probably not one you'd expect...firewalking!
To find out more about Elinor and Pentlands, please follow these links:
https://pentlands.ltd.uk/
https://www.linkedin.com/in/elinorperry/
To find out more about the Purple Community Fund, here is their website: https://www.p-c-f.org/
T...
2020-06-1633 minExploring Excellence in Professional ServicesSeries 1 Episode 15 with Patricia White, CEO of Suited for SuccessIn this episode I interview Patricia White, Chief Executive of Suited for Success.
We discuss the fabulous work that SFS does in helping people back into work through interview coaching and providing interview clothing and most importantly, confidence. We discuss what service excellence means to Patricia at the charity and how, even though furloughed, she has been able to collaborate with other charities to provide support during lockdown.
To find out more about Patricia and Suited for Success, please follow these links:
https://www.suitedforsuccess.co.uk/
https://www.linkedin.com...
2020-06-0232 minExploring Excellence in Professional ServicesSeries 1 Episode 14 with Gosia Walendzik, founder of Accelerate ChangeIn this episode I interview Gosia Walendzik, Founder of Accelerate Change.
We discuss managing change, change during Covid-19, project management, culture and of course, service excellence.
To find out more about Gosia, please follow these links:
www.acceleratechange.co.uk
https://www.linkedin.com/in/acceleratechange/
https://www.instagram.com/gosia_walendzik/
To find out more about the charity Gosia highlighted:https://www.crohnsandcolitis.org.uk/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To co...
2020-05-1942 minExploring Excellence in Professional ServicesSeries 1 Episode 13 with Chris Golby, Director and Co-Founder of LumienIn this episode I interview Chris Golby, Director and Co-Founder of Lumien.
We discuss mental health and wellbeing, anxiety, the 24-hour society, culture and of course, service excellence.
To find out more about Chris and Lumien, please follow these links:
https://www.lumien.co.uk/
https://www.linkedin.com/in/christophergolby/
For the free trial Chris mentioned: https://www.lumien.co.uk/personal/
To find out more about the charity Chris highlighted: https://www.freeatlast.st/
To find out more about First Impressions, here is ou...
2020-05-0533 minExploring Excellence in Professional ServicesSeries 1 Episode 12 with Assim Ishaque, Founder of The Entrepreneurs TrustIn this episode I interview Assim Ishaque, Founder of The Entrepreneurs Trust
We discuss something a little different in this episode. We talked about the flip side of service excellence: what happens when things go wrong, failure and broken trust. We discuss the real path to entrepreneurship, warts and all!
To find out more about The Entrepreneurs Trust, please see
www.entreust.org
to connect with Assim, you can find him at https://www.linkedin.com/in/assimishaque/
To find out more about the charities Assim mentioned: https://www.oxfa...
2020-04-2044 minExploring Excellence in Professional ServicesSeries 1 Episode 11 with Pam Sheemar, NatWest Entrepreneur Development ManagerIn this episode I interview Pam Sheemar, NatWest Entrepreneur Development Manager.
We discuss culture, values, entrepreneurship and service excellence in good times and in times of crisis.
To find out more about the NatWest Entrepreneur Programmes, please see www.business.natwest.com/business/services/accelerator.html
To find out more about the charity Pam mentioned: Midland Langar Seva Society https://www.midlandlangarseva.org/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbr...
2020-03-3131 minExploring Excellence in Professional ServicesSeries 1 Episode 10 with Maxine Laceby, CEO and Founder of Absolute CollagenIn this episode I interview Maxine Laceby, CEO and Founder of Absolute Collagen.
We discuss bone broth (yes really!), identity, image, growth customer service ethos, innovation and much, much more!
To find out more about Absolute Collagen https://www.absolutecollagen.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
2020-02-2537 minExploring Excellence in Professional ServicesSeries 1 Episode 9 with Henrik CourtIn this episode I interview Henrik Court, owner of Henrik Court Events management Ltd.
We discuss the happy accident that saw Henrik moving in to events, how we co-created the Midlands Service Excellence Awards in 2018 and Henrik's top tips on delivering service excellence in his events business.
Henrik's nominated charity is Parkinsons UK
https://www.parkinsons.org.uk
and he also supports cancer charities
To find out more about Henrik, please head over to https://www.linkedin.com/in/henrikcourt
To find out more about the Midlands Se...
2020-01-2221 minExploring Excellence in Professional ServicesSeries 1Episode 8 with Martin Gibbs, Managing Partner at DaffernsIn this episode I interview Martin Gibbs, Managing Partner at Dafferns Chartered Accountants and Business Advisors.
We discuss making the complex simple, building relationships, service excellence in action, investing in their team to develop their potential, maximise their performance and deliver excellent service. We also discuss the digital revolution and we slightly geeked out on spreadsheets for a moment!
Martin's nominated charity is Coventry Cyrenians - a charity to support homelessness.
http://www.coventrycyrenians.co.uk
and The Alzheimers Society
https://www.alzheimers.org.uk
To find ou...
2019-12-1738 minExploring Excellence in Professional ServicesSeries 1 Episode 7 with Mike Penny and Russell Howarth of ZenzeroWe have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero.
We discuss how the IT industry can benefit from focusing on the communication and human aspect of customer service as well as the technical skills that are required.
Their nominated charity is Safeline https://www.safeline.org.uk
To find out more about Zenzero, please go to https://www.zenzero.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.c...
2019-11-2631 minExploring Excellence in Professional ServicesSeries 1 Episode 6 with me, Lyn Bromley speaking about MindsetIn this episode I read the mindset section of Trusted, the bestselling book I co-authorerd in 2017. It was also a finalist in the Business Book of the Year Awards 2018.
It has recently been #mentalhealthawareness2019 so I wanted to share some tips about managing your mindset.
My nominated charity is Suited for Success https://www.suitedforsuccess.co.uk
To find out more about about Trusted, please go to http://firstimpressions.uk.com/trusted
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To con...
2019-10-2247 minExploring Excellence in Professional ServicesSeries 1 Episode 5 with Nick Hanson, General Manager of Mallory Court Country House Hotel and SpaIn this episode I interview Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa.
We discuss how professional services can learn from hospitality, people, team work, 6th sense, standards and awards.
Nick's nominated charity is The Rigby Foundation http://www.rigbygroupplc.com/about/the-rigby-foundation/
To find out more about Mallory Court, please go to https://www.mallory.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
2019-09-2425 minExploring Excellence in Professional ServicesSeries Episode 4 with Helen Routledge, CEO of Totem LearningIn this episode I interview Helen Routledge, CEO of Totem Learning.
We discuss virtual reality, gaming, L&D, creativity, culture, creative conflict, passion and awards.
Helen's nominated charities are The Butterfly Foundation https://www.butterfly-foundation.com
and McMillan https://www.macmillan.org.uk
To connect with Helen https://www.linkedin.com/in/helenroutledge/
or https://www.totemlearning.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
...
2019-07-2327 minExploring Excellence in Professional ServicesSeries 1 Episode 3 with James Hodgson, Relationship Director at Barclays CorporateIn this episode, I interview James Hodgson, Relationship Director at Barclays Corporate.
We discuss people, relationships, tailoring your service, adding value, customer focus and some really useful information on risk, raising finance and fraud prevention.
James' nominated charity is The Ambulance Staff Charity http://www.theasc.org.uk
To find out more about Barclays https://www.barclays.co.uk
To connect with James linkedin.com/in/james-hodgson-033b4846
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To conne...
2019-06-1826 minExploring Excellence in Professional ServicesSeries 1 Episode 2 with Debbie Moss, Service Team Leader at Gallagher InsuranceIn this episode I inter new Debbie Moss, Service Team Leader of Gallagher Insurance. They specialise in insurance, risk management and consultancy.
We discuss people, culture, the Gallagher Way, service excellence and awards.
Gallagher nominated charity is The Belgrade Theatre http://www.belgrade.co.uk
My nominated charity is Moonwalk https://moonwalklondon2019.everydayhero.com/uk/lyn-1
To find out more about Gallagher, here is their website https://www.ajg.com/uk/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
2019-05-2832 minExploring Excellence in Professional ServicesSeries 1 Episode 1 with Tracey Hudson, Managing Director of outsourced HR company - The HR DeptIn this episode I interview Tracey Hudson, Managing Director of outsourced HR Company - The HR Dept. Tracey runs three HR Dept office in Kenilworth, Rugby and Belper.
We discuss people, culture, the biggest HR issues and how to avoid them, digitisation, awards, social media, service excellence and contribution.
Giving back is a big part of my values, so we ask that, if you enjoy the episode and you would like to show your appreciation for our time and valuable information, feel free to make a donation to Tracey's charity of choice Purple Community Fund https...
2019-04-1019 min