Shows
FIVP Practice MattersEp031 - Figen Murray OBE and Practice SecurityIn this episode of the podcast in which Ian Wolstenholme talks with FIGEN MURRAY OBE. Figen lost her son Martyn Hett in the 2017 bombing atrocity at the Ariana Grande concert at Manchester. Since the tragedy Figen has been a prolific campaigner for events venues and businesses of all sizes to be aware of potential threats to life and how to act in those unexpected situations. She has contributed to hundreds of TV, radio and podcasts over the past 7 years and her personal journey (and that of Martyn's) recounted in many articles.Why is this one different?2025-06-0313 minFIVP Practice MattersEp030 - National Pet Month - Asha ClearwaterOur guest on Practice Matters is ASHA CLEARWATER - a content coach, publisher and journalist - but perhaps known within the realms of the annual National Pet Month (NPM) as the friendly host behind the many 'NPM Live' online events.As the 2025 ends (although as you'll hear, the initiative, in truth, runs year-round) we catch up with Asha to learn about what makes the veterinary sector's longest-running campaign of its type, successful.As ever, we'd love to hear from your practice! Send us a Voice Note via WhatsApp to 07709 83 68 652025-05-2012 minFIVP Practice MattersEp029 - A.C.T. Now!The Animal Cancer Trust, founded in 2002, provides vital support to both pet owners and the veterinary team. In this episode we meet the CEO, DR VICKI ADAMS and one of the many volunteers at the charity, JOE FLANAGAN, and learn about their valuable work.For more information visit:https://www.animalcancertrustcharity.co.uk/2025-05-0610 minFIVP Practice MattersEp028 - Practice EfficienciesAn opportunity at BSAVA Congress and Expo 2025 to catch up with JACK PEPLOE from Veterinary IT Services, following the launch of a brand new CPD stream this year, looking at how practices can improve their day-to-day efficiencies in many different ways.Plus - how secure are your practice data systems? Jack (who is also a certified ethical hacker) offers up some advice.Thoughts and comments? As ever, we would love to hear from your practice - send us a voice note to 07709 83 68 652025-04-2211 minFIVP Practice MattersEp027 - VUK Germany and Vetlife UKA sort of tale of two 'VUK's' in this episode of Practice Matters as we firstly get a snapshot of VUK (Verbund UnabhängigerKleintierkliniken) in Germany - a similar organisation to FIVP which supports independent vet practices there. We chat with EBERHARD HOCK and OLIVER VOLIN about the impact that corporate attention is making to the many small clinics there.We also meet Vetlife UK ambassador OSCAR SINFIELD who tells us about his next mammoth cycling fundraiser for the charity and how your practice can become involvedhttps://www.vetlife.org.uk/tour-de-vet-school-2025/h...2025-04-0815 min
The Veterinary Leadership Success ShowEp 109: Why Every Growing Vet Clinic Needs a Practice Manager – with Rita DingwallIn this episode of the Veterinary Leadership Success Show, I’m joined by Rita Dingwall—practice manager, leadership advocate, and Chair of the Federation of Independent Veterinary Practices. With more than 30 years in the veterinary profession, Rita has seen it all—and she’s here to share her wisdom.Together, we tackle a topic close to both our hearts: why every veterinary practice needs a capable practice manager, and what happens when you actually let them do the job you hired them to do. From team performance to supplier negotiations and culture-building, Rita reveals the value of empowere...2025-03-2613 minFIVP Practice MattersEp026 - In-clinic TechWith client communication figuring large on the list of likely 'remedies' by the CMA, this edition of Practice Matters looks at some of the digital tools which many independent practices are utilising. We catch up with VETS DIGITAL, VIDIVET and PETS APP for their top-tips around social and website media, telehealth and online booking services.We'd love to hear about how inventive your business is being to make things as effective on the comms front for clients. Send us a Voice Note or message via WhatsApp to 07709 83 68 652025-03-2511 minFIVP Practice MattersEp025 - Katie Ford and Myles Downey - Coaching in PracticeIn this episode vet and entrepreneur DR KATIE FORD explains coaching and mentoring and how it can be a major asset to the whole practice team.
We also meet executive coach MYLES DOWNEY. Will he be able to convince you that YOU are a genius?
For more information visit https://www.vetempowered.com2025-03-1111 minFIVP Practice MattersEp024 - EOT explained and Pet insurance perusalWe return to SPVS Congress 2025 for this latest edition of the podcast and find out about Employee Owned Trusts with two practices who have approached things from different angles. Heart Vets Cardiology Referrals' DAVE DICKSON and JOANNE HARRIS, together with Pennard Vets' CEO MATT FLANN help to de-mystify this growth area.Guide to Employee Owned TrustsWith the increase in new independent startup businesses, TRACEY MORBEY and STUART JEEVES from PetPlan explain how the provision of pet insurance arrangement for a new practice can sometimes be a last minute scramble and some of the things...2025-02-2515 minFIVP Practice MattersEp023 - Farming Today and Keeping an eye on your debtsThe theme of the recent SPVS (Society of Practicing Veterinary Surgeons) 2025 Congress was 'Connect, Collaborate and Progress' and this edition of FIVP Practice Matters turns the spotlight on our large animal practice colleagues. We catch up with DR OWEN ATKINSON, owner of Dairy Veterinary Consultancy and RCVS Recognised Specialist in Cattle Health and Production who takes us on a journey of change from Vet 1.0 to 3.0.
The difficult issue of debt in the veterinary sector is discussed with director of DSL (Debtsolve) MIKE BROOKS who has a wake-up call as to how even the smallest of unpaid accounts...2025-02-1112 minFIVP Practice MattersEp022 - Dr Katie Ford - Practice FinanceIn this episode vet and entrepreneur DR KATIE FORD turns our attention to personal finances amongst vet teams. Why is it taboo? How can finances affect your career journey? Lots of practical advice can be found at https://vetyou.co.uk
Don't forget you can sent us a voice message to 07709 836 865 - we would love to hear from your practice about this or any other subject.
2025-01-2809 minFIVP Practice MattersEp021 - Sustainability in its many guisesWhat does the word 'sustainability' mean to your practice? In this edition, we welcome back Onswitch founder ALISON LAMBERT to discuss what a sustainable practice should be considering, as we progress through a forthcoming year of changes in the veterinary space.2025-01-1412 min
The Director DossiersA Deep Dive on James Cameron's Titanic - The Dossier Dossiers #12Join us in this retrospective as we detail the writing, filming, editing, release, and our thoughts on James Cameron’s Titanic.---------------------------------------VISIT AMBER & KEY: https://amberandkey.com/---------------------------------------LEARN MORE about our FEATURE FILM “THE DOCUMENTS!”https://linktr.ee/thedocumentsmovie---------------------------------------Watch on Youtube:https://linktr.ee/TheDirectorDossiers?utm_source=linktree_profile_share<sid=35a5599b-c324-4892-bed1-147264efa55a---------------------------------------Danny’s Instagram:@danny_barker@zatheband---------------------------------------CHAPTERS:2025-01-083h 58FIVP Practice MattersEp020 - The Joys of AccreditationIn this episode we catch up with a member practice - Westport Veterinary Clinic in Edinburgh and their Clinic Manager FIONA LEATHERS RVN. As one of the participants in the pilot scheme of the BVA Great Workplaces Scheme, Fiona runs through the accreditation process to hopefully tempt more practices to join. We also touch on the area of 'Fear-Free' veterinary practice. Ten years after it was launched at an overseas conference, what has been the impact here in the UK? Again, Fiona tells Practice Matters listeners about her experiences.
At the recent London Vet Show STEVE CARTER...2024-12-1713 minFIVP Practice MattersEp019 - What exactly is diversity and inclusion in practice?In this edition we celebrate the launch of a new exotics clinic right next door to a zoo and also look at diversity and inclusivity in practice.
Our guests are DR KEVIN EATWELL, the UK's only triple-boarded exotics specialist and his nurse colleague at Fife Exotic Vets, ERIKA FEILBERG RVN.
Take a listen - truly a diverse episode.2024-12-0316 minFIVP Practice MattersEp018 - Meet the Bella Moss Foundation!It's a slightly extended edition this time as we meet three guests who all have an interest in educating and
supporting pet carers and veterinary professionals in the prevention and treatment of resistant bacteria.
Jill Moss is the founder of the charity The Bella Moss Foundation and joining her are two of the charity’s
trustees – Mike Brampton - author, managing director, lecturer, entrepreneur, podcast host and qualified Arctic guide and seafarer. Mike has been in and around both the medical and veterinary healthcare industries since 1980, working in a range of roles but mainly centred around the oper...2024-11-1923 minFIVP Practice MattersEp017 - Caring for Clients - Alison Lambert - OnswitchWe welcome back Onswitch CEO ALISON LAMBERT who has spent the past two decades in the veterinary consumer marketplace.
So what, in 2024, is "the client experience"? What are the consequences if its ignored? What are the benefits of getting it "spot on"?
This episode is packed full of practical advice - enjoy!2024-11-0515 minFIVP Practice MattersEp016 - BVNA Congress 2024 - ProgressionA bonus edition of the podcast looking at the 2024 BVNA Congress theme about 'progression', in which Ian Wolstenholme talks with KIRSTY GWYNNE about exciting developments on the Veterinary Care Assistant (VCA) role in practice, JILL MACDONALD provides some insight into the VN Vision research, BEN MYRING the RCVS Policy and Public Affairs Manager explains how vet nursing statutory regulation is undergoing changes...over time! PAM MOSEDALE from RCVS Knowledge tells us about QI (no, not TV's comedy panel quiz) but Quality Improvement and how practices can learn from mistakes.2024-10-2215 minFIVP Practice MattersEp015 - BONUS - Dr Katie Ford - Practice SocialsIn the episode vet and entrepreneur DR KATIE FORD returns to chat about how practices can refresh that most important of client and clinic communication tools - social media. Which platforms work and what should you be featuring?
Katie provides some thought-provoking hints and tips about what works plus the protocols and policies that practices might need to maximise the effectiveness of the various SM platforms.2024-10-1514 minFIVP Practice MattersEp014 - Antibiotic Amnesty 2024In this episode Ian Wolstenholme talks with guest STEVE HOWARD, Head of Clinical Services at PDSA and Secretary General of RUMA CA&E, about this year's Antibiotic Amnesty.
Now in its third year, the initiative once again takes place throughout November, and provides an opportunity for clients to return unwanted antibiotics to practices and learn more about antimicrobial resistance (AMR) and the responsible use of antibiotics. The World Health Organisation has classified AMR as one of the Top 10 threats for global health.
Steve explains how companion animal and equine practices can make the most of...2024-10-0814 minFIVP Practice MattersEp013 - Pet Obesity - Dr Ernie WardIt's a welcome return to the podcast to DR ERNIE WARD - America's Pet Advocate, author, broadcaster, worldwide speaker and journalist.
Ernie Ward graduated from the University of Georgia College of Veterinary Medicine and has spent his career blending healthy lifestyles and medicine. He is the founder of the Association for Pet Obesity Prevention and is internationally known for improving veterinary medical standards, creating a higher quality of life for animals, and promoting healthier habits for people and pets. Dr. Ward has been a leader in the area of pet nutrition and weight loss, establishing diagnostic test...2024-09-2409 minFIVP Practice MattersEp012 - BONUS - Practice Hygiene is key!A recently published study in Vet Times by Dr Neil Forbes BVetMed, DECZM, FRCVS, demonstrates that now is the time to take the subject of veterinary practice hygiene very seriously, if we want to avoid "the silent pandemic".
In this bonus edition of Practice Matters, Ian Wolstenholme is joined by the author, who is a Trustee of the Bella Moss Foundation, to look at how practices of every size can do to really 'up their game'.
As ever, if you have any comments or observations on the topic covered, we'd love to hear from you...2024-09-1716 minFIVP Practice MattersEp011 Taylor Vets - Independent 2.0In this episode, Ian Wolstenholme catches up with FIVP member JOHN TAYLOR from new independent practice Taylor Vets of Brackley in Northamptonshire.
Why the title "Independent 2.0"? Well, John is one of those raft of veterinarians who set up a practice soon after qualifying, later sold it, but then realised that the whole experience provided him with a second opportunity to show the true value of the community-focused independent practice.
John shares some of the highlights from his journey....2024-09-1018 minFIVP Practice MattersEp010 - Alison Lambert - The Dog and BoneNo, we're not analysing canine treats (maybe a thought for another pod) but looking at the significance of the good old telephone in independent practice. Who else better to provide some "tell it as it is" food for thought, backed up with latest data, than the founder of Onswitch - ALISON LAMBERT.
A Yorkshire farmer’s daughter, Alison qualified from Liverpool University in 1989. She worked in practice for several years before pursuing a career with Hills Pet Nutrition and MARS, discovering the customer experience passion that her award-winning company, Onswitch, is renowned for today. Established in 2001, the bu...2024-08-2714 minFIVP Practice MattersEp009 - Dr Dave Nicol - Practice CultureIn these challenging times in veterinary practice with investigations, client expectations and so on, how easy or difficult is it to maintain a healthy practice culture? Come to that, what IS practice culture?
Ian Wolstenholme chats with DR DAVE NICOL who has been a vet for more than 25 years and headed up two multi-doctor teams on two continents. He's an author, broadcaster and currently runs Roundwood Pet Hospice in central London.
Dave has been twice voted VMX Speaker of the Year.
Listen up - it's going to be a good one....
2024-08-1318 minFIVP Practice MattersEp008 - Dr Ernie Ward - Mental Health and CMAIn this edition Ian chats with America's pet advocate, author and industry leader (as well as ironman triathlete!) DR ERNIE WARD about how our veterinary colleagues across the 'pond have tackled similar issues to that of the current CMA investigation in the UK. How has it impacted on U.S. veterinary teams and what we learn from their experiences?2024-07-3011 minFIVP Practice MattersEp007 - Dr Katie Ford - Practices on the air!In this episode Ian Wolstenholme talks with vet and entrepreneur KATIE FORD about how practices might like to consider collaborating with their local radio station to broadcast pet healthcare information and reach new audiences as part of their strategic marketing.
To find out about your local community broadcaster visit http://static.ofcom.org.uk/static/radiolicensing/html/radio-stations/community/community-main.htm2024-07-1609 minFIVP Practice MattersEp006 - BVA Great WorkplacesIn this episode we chat with the President of BVA - Dr ANNA JUDSON - about the launch of their Great Workplaces Accreditation that helps to build a thriving workforce by recognising and rewarding positive workplace culture in both clinical and non-clinical veterinary workplaces.
We also speak with GARY KELLY from Warren House Veterinary Centre about their recent success of being awarded UK Vets of the Year.
2024-07-0216 minFIVP Practice MattersEp005 - Bonus episode - BVA LiveIn this bonus edition, Ian Wolstenholme visits the recent BVA Live event at the NEC in Birmingham and chats with
VICKY and ALAN ROBINSON from Vet Dynamics
MICHAEL LAZARIS from Vets on the Common
RACHEL SIMMONDS from Edhen Vets
CHLOE from Vet Yogi
HELEN SILVER-McMAHON from Being Human
MALCOLM MORLEY from BVA
2024-06-2519 minFIVP Practice MattersEp004 - Lyndsay Hughes - 2024 BVNA PresidentIn this episode LYNDSAY HUGHES celebrates the way in which veterinary nurses, student nurses and others in the vital clinical support teams are contributing to her BVNA presidential year theme of progression and encourages nurses to complete the VN profession survey which can be found here
VN Profession Survey (bvna.org.uk)2024-06-1810 minFIVP Practice MattersEp003 - Bonus episode - Lisa Eardley - Dogs TrustIn this episode LISA EARDLEY, Dogs Trust Rehoming Centre Manager in Manchester talks about the latest initiatives of the Dogs Trust, including the National Dog Survey and Dog Friendly Vet Clinics.
You can complete the survey here:
National Dog Survey: UK's Largest Dog Survey | Dogs Trust2024-06-1114 minFIVP Practice MattersEp002 - Kat Chase - House and JacksonIn this episode KAT CHASE, Client and Marketing Manager of House and Jackson Veterinary Hospital chats with Ian Wolstenholme about their recent success as the Pet Plan Practice of the Year and how they have celebrated the win.
For more details visit https://www.petplanvet.co.uk/veterinary-practice-insurance/veterinary-awards/2024-06-0408 minFIVP Practice MattersEp001 - FIVP Practice Matters - Pre-launch IntroductionFIVP: Practice Matters is a new bi-weekly podcast designed to foster collaboration, spark insightful discussions and celebrate the ingenuity thriving within independent veterinary practices. With episodes set for a 10-minute format, it’s the perfect companion for a walk with your dog or on the commute to work.
Practice Matters is set to amplify the voices and
experiences of those on the front line of veterinary care, within independent practice. Each episode promises to provide conversations with an array of
guests from the veterinary world and beyond, delving into topics that will resonate with the whole veterinary te...2024-05-2803 min
The Director DossiersThe Life and Films of James Cameron - The Director Dossiers #3Join us in this retrospective of James Cameron’s filmography as we detail the writing, production, reception and our thoughts on movies like The Terminator, Aliens, The Abyss, Terminator 2: Judgement Day, True Lies, Titanic, Avatar, and Avatar: The Way of Water, and speculate about the future of the Avatar franchise.---------------------------------------Listen on Youtube:https://linktr.ee/TheDirectorDossiers---------------------------------------Danny’s Instagram:@danny_barker@zatheband---------------------------------------CHAPTERS:0:00 – Intro0:27 – Early Life7:45 – Xenogenesis11:59 –...2024-02-183h 53