Shows
CollisionCastWhy Should You Finance Your Next Equipment Order?There are many ways to pay for the things you need in your shop, including financing.
Paul Knowlton, an automotive service and collision repair equipment sales executive from Huntington National Bank, sat down with FenderBender to discuss why someone should consider financing, even if they have the cash on hand.
2024-12-1018 minCollisionCastUnmasking the Realities of Insurance ClaimsAccording to Drew Bryant, owner of DB Orlando Collision and monthly FenderBender columnist, one of the most persistent and damaging myths in the world of auto repairs is that insurance companies are on the consumer's side.
In his October column, he talks about the illusion of trust and how collision shop owners and consumers must work together to demand fair treatment and high-quality repairs.
In today's episode, Drew talks about empowering our customers and enhancing the quality of our industry.
Check out Drew's column here
and
Check out MORE CollisionCast e...2024-10-2216 minCollisionCastRepair Planning for RefinishingTom Wolf, director of strategic accounts and OEM aftersales at PPG Automotive Refinish, joins the CollisionCast to discuss why it's important to research refinishing considerations that may affect ADAS. It's a step that should be undertaken during repair planning, and PPG is one of the sponsors of the inaugural FenderBender and ABRN Best Repair Planner/Estimator Award.
Check out MORE CollisionCast episodes online here!
2024-09-2425 minCollisionCastAI as the Collision Repairer's Co-PilotAI is making an impact across all sectors of business, including collision repair.
FenderBender speaks with Ryan Taylor, the founder and CEO of Body Shop Booster, to learn more about what he is doing to develop AI for collision repairers and how AI can impact the industry.
2024-07-0923 minCollisionCastThe Future of Hail and Hail RepairAs the world is forced to adapt to climate change, it should spark interest among collision repairers on the matter of hail repair. FenderBender speaks to Dr. Stefan Liess, a climate researcher from the University of Minnesota, and Mo Kayeni of Elevated Hail Repair to learn more about the future of hail and whether collision repairers are up to the task.
2024-06-2527 minCollisionCast5 Exceptional Traits of Gen Z EmployeesIn this episode, the team at Ratchet+Wrench, a sibling publication to FenderBender, interviews Sara Fraser of Haas Performance Consulting to dispel the myths about Gen Z workers and discuss five traits that make them among the best workers in the workforce.
2024-06-1124 minCollisionCastMaintain Standards with Phone Call Audits: A Deeper Dive with Drew BryantThe first impression of your business often starts with your phone call-handling process. In this episode, FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his February column and talks about why it's essential to implement a call auditing process that is regularly reviewed by the administration against defined standards.
Check out MORE CollisionCast episodes online here!
2024-02-2720 minCollisionCastDeveloping Dealership Relationships: A Deeper Dive with Drew BryantAs new-car dealerships pull back from collision repair, are you developing relationships with local car dealers to ensure their customers come to you when they need your services?
FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his January column and talks about what makes for a relationship that’s beneficial to both the dealer and independent collision repair shop. Check out MORE CollisionCast episodes online here!
2024-01-3021 minCollisionCastChange Your Language, Change Your ThinkingFenderBender columnist Drew Bryant joins the show to expand on his May column about how referring to your employees as "team members" helps engender a culture of respect and accountability.
2023-06-1312 minCollisionCastGenerating Honest Feedback from Team MembersIn this crossover episode with FenderBender's sister publication Ratchet + Wrench, Ratchet + Wrench editor Chris Jones talks with HR professional Deanna Baumgardner of Employers Advantage LLC about how beneficial it can be to get feedback from employees and how to encourage that feedback.
2023-05-2318 minCollisionCastEstablishing Accountability in Process ImplementationFenderBender columnist Drew Bryant joins the show to take a closer look at his April column and explain how to overcome resistance and build in accountability when trying to implement new processes in your business.
2023-05-1612 min
CollisionCastKeeping Your Conveyor Belt of Cash MovingFenderBender columnist Greg Lobsiger joins CollisionCast to discuss his May edition of "Shop Profits" on the importance of knowing your shop's cost per hour. Greg explains how costly it is to have processes interrupted and how to keep your shop's "conveyer belt of cash" moving right along.
2023-05-0915 min
CollisionCastA Deeper Dive on Cashflow, with Greg LobsigerFenderBender columnist Greg Lobsiger breaks down his April column "The Cashflow Fix" in greater detail, helping shop owners understand in greater detail where their profit is coming from.
2023-04-1821 min
CollisionCastA Deeper Dive on Brain Chemistry and Processes with Drew BryantFenderBender columnist joins CollisionCast again to discuss his March column in greater detail and breakdown how brain chemistry might play a role in how you implement processes at your shop.
Check out the March edition of "Due Process" here.
2023-03-2114 min
CollisionCastBest Workplaces 2023 – Dave’s Auto BodyDave Dunn of Dave's Auto Body, the 2023 Best Workplaces winner in the large shop category, joins CollisionCast to share a bit more about why his shop was chosen for the award and how he's managed to build a successful business overall.
For more, check out the feature story on Dave's Auto Body from FenderBender's Best Workplaces issue.
2023-03-1419 min
CollisionCastA Deeper Dive on Gross Profits with Greg LobsigerFenderBender's own Greg Lobsiger joins the show to go more in depth on his February column, "Estimating for Higher Gross Profits." Check that out here before diving into our conversation.
2023-02-2119 min
CollisionCastIntroducing FenderBender Columnist Drew BryantIn this episode new FenderBender columnist Drew Bryant introduces the topics he'll be writing about each month as well as giving some background on his career and what he's learned in more than a decade of running a successful shop.
2023-02-0715 min
CollisionCastIntroducing FenderBender Columnist Greg LobsigerThere's a new face in the column pages of FenderBender and his name is Greg Lobsiger. In this episode we'll learn a little more about Greg and what he's going to be covering in his monthly columns.
2023-01-1810 min
CollisionCastWhy Inspection Checklists MatterFenderBender Editor Steve Bauer and process expert Chris Maimone discuss why an inspection checklist should be a must-have tool used by techs throughout a car's repair process.
2022-05-0921 min
CollisionCastThe Benefits of Glue Pull RepairFenderBender Editor Steve Bauer and Chris White of Keco Body Repair Products discuss the potential benefits of glue pull repair systems for body shop owners.2022-05-0321 min
CollisionCastThe Importance of Measuring an ADAS VehicleFenderBender Editor Steve Bauer and Spanesi's Tim Morgan chat about the importance of ensuring an ADAS-equipped vehicle is measured properly before the repair process starts.
2022-04-2615 min
CollisionCastNew Digital Marketing TechnologyFenderBender Editor Steve Bauer and 3p Marketing's Megan Fulkerson discuss a new marketing technology tool that allows shop owners to advertise to specific vehicle makes and models.
2022-04-1216 min
CollisionCastThe Importance of Production MeetingsFenderBender Editor Steve Bauer and process expert Chris Maimone discuss why production meetings are so important and how to ensure you're getting the most out of yours.
2022-04-0424 min
CollisionCastThriving Through Tough TimesFenderBender Editor Steve Bauer and Maaco Rockwall owner Shane Hollas discuss strategies that Hollas used (and continues to use) to ensure his business continued to run efficiently and profitably during the COVID pandemic and ensuing Great Resignation.
2022-03-2927 min
CollisionCastKeeping Your Employees Happy and MotivatedShane Hollas, owner of the Maaco Auto Body Shop in Rockwall, Texas, joins FenderBender Editor Steve Bauer to talk about strategies to retain and motivate employees in the age of the Great Resignation.2022-03-2927 min
CollisionCastAcquisition and Consolidation Trends for 2022FenderBender Editor Steve Bauer and Focus Advisors CEO David Roberts discuss the recent trends in collision body repair acquisitions, and what the future holds for the auto collision industry.
2022-03-2228 min
CollisionCastBest Workplaces 2022 - Protech CollisionFenderBender editor Steve Bauer talks with 2022 Best Workplace award winners Adria and Bryan McLemore about some of the strategies they implemented to improve the work culture in their shop.
2022-03-1516 min
CollisionCastCollisionCast: Best Workplaces 2022 Winner - DB Orlando CollisionFenderBender editor Steve Bauer and one of "2022's Best Workplaces" winners, Drew Bryant of DB Orlando Collision. The two discuss strategies Bryant implemented in his collision repair shop to create a perfect balance of work process and work/life balance for he and his employees.
2022-03-0719 min
CollisionCastCollisionCast: Best Workplaces 2022 Winner - Maryland Collision CenterFenderBender editor Steve Bauer and Jim Mudgett of Maryland Collision Center discuss some of the strategies he's implemented that helped his business be named as a winner in FenderBender's 2022 Best Places to Work Awards.2022-03-0118 min
CollisionCastMaking Quality Control a PriorityIn part two of this podcast, FenderBender Editor Steve Bauer and industry expert Chris Maimone continue their discussion regarding the importance of quality control and customer service2022-02-1630 min
CollisionCastMaking Quality Control a PriorityFenderBender Editor Steve Bauer is joined by former shop owner and current motiviational speaker Chris Maimone to discuss strategies he's learned over the years to ensure world-class customer service and quality control in every department of your business.
2022-02-0920 min
CollisionCastWhy You Struggle to HireIn a crossover episode with FenderBender's sister publication, Ratchet+Wrench, Editorial Director Anna Zeck caught up with Shop Fix Academy Founder and Ratchet+Wrench columnist Aaron Stokes to discuss hiring and recruiting. Zeck and Stokes discuss how shops should present themselves, how to act as your best self and how that affects your ability to get the best team members. Stokes identifies what you could be doing wrong and how to fix it.
2022-01-1827 min
CollisionCastThe Boyd Group, Mike Anderson and Tips for BurnoutIn part two of our Best of 2021 series, the episode contains snippets from some of the top shows of the year.
First, Mike Anderson, one of the most respected and knowledgeable figures in the industry, discusses what his top wishes for the industry are heading into 2022.
Second, FenderBender columnist Kevin Rains discusses how to beat burnout, a timely topic considering many of the struggles of the last year.
Finally, Jason Hope, President of Business Development and Strategic Projects at the Boyd Group, discusses the Boyd Group's expansion strategy and what they look for in...2022-01-1123 min
CollisionCastThe Struggles that Shop Owners FaceStaff Writer Paul Hodowanic chats with FenderBender board member Louie Sharp about his battles with PTSD and childhood trauma as the two embark on a larger discussion about mental health among shop owners. Thought to be one of the most stressful last two years for business owners in modern history, the discussion yields plenty of strategies shop owners can use in their own lives to ensure their mental health is strong.
2021-12-2822 min
CollisionCastMike Anderson’s Industry WishlistFenderBender Editor Anna Zeck caught up with Collision Advice's Mike Anderson to discuss his top wishlist items for the industry heading into the new year. Zeck picks Anderson's brain on everything from tech to insurers in a wholistic view of the industry.
2021-11-3013 min
CollisionCastPersisting Through Tough Industry TimesWhether it's a shortage of parts or technicians, there are plenty of limiting factors on collision repair shops in the current market. But just like last year, when COVID-19 hit, the industry continues to move forward.
FenderBender Editor Anna Zeck and columnist Jason Boggs discuss some of the best strategies to help persist during the tough times the industry currently faces and will face in the future.
2021-11-0923 min
CollisionCastSEMA Recap - Day 2Day 2 of SEMA is in the books - listen to some of the best interviews from the day with FenderBender Staff Writer Paul Hodowanic.
Paul catches up with Darrell Amberson of LaMettry's Collision to talk about the conference and CIC's annual meeting, SCRS Executive Director Aaron Schulenburg about training available at SEMA, and Repairify CFO Maurice Tuff about evolving tech in the industry.
2021-11-0422 min
CollisionCastTop Tips for Beating BurnoutBurnout is real in every industry. But in a fast-paced environment like collision repair it is even more prominent.
Editorial Director Anna Zeck chats with FenderBender columnist Kevin Rains about Rains' burnout, how he combats it and regains passion for the industry and how to identify it in yourself and your team.
2021-10-1923 min
CollisionCastInnovative MarketingFenderBender Editor Dave McMahon chats with Megan Williams, founder of 3P Marketing Solutions, about marketing strategies that you may've never tried before that could be game changing for your business.
2021-10-1311 min
CollisionCastCollisionCast: Greg Lobsiger, Sheryl Driggers, Megan WilliamsIn part two of the FenderBender Management Conference interview medley, the editorial staff chats with a trio of industry resources. First, Greg Lobsiger, owner of Loren's Auto Body, chats about lean principles in his shop. Then, former shop owner Sheryl Driggers discusses how to find a mentor. Finally, FenderBender columnist Megan Williams gives out some valuable marketing advice.
2021-10-0513 min
CollisionCastMike Anderson, Doug VoelzkeDuring the 2021 FenderBender Management Conference, the FenderBender editorial team compiled interviews with top shop owners and industry experts. CollisionCast will feature those interviews over the next two weeks. First up is Collision Advice's Mike Anderson and Doug Voelzke, owner of Doug's Custom Paint & Body, discussing leadership and the importance of developing a team.
2021-09-2814 min
CollisionCastTake the LeadLouie Sharp, owner of Sharp Auto Body and keynote speaker at the 2021 FenderBender Management Conference, speaks with Digital Multimedia Editor Noah Brown about the importance of leadership. Sharp breaks down the 6 C's of leadership and why every shop owner needs to look inward. 2021-09-2110 min
CollisionCastFenderBender Award Winner Scott FabelLast week the 2021 FenderBender Award winner and runner-ups were announced. On today's podcast, Scott Fabel, the award winner, joins staff writer Paul Hodowanic to talk about his journey as a shop owner and what has made him successful.
Also, if you haven't had an opportunity to read the full story on Scott, click here to do so.
FenderBender has also published a blog post detailing the reasons Scott was selected.
2021-09-0717 min
CollisionCastCollisionCast: ADAS From The Eyes Of The ConsumerIn a crossover episode with ADAPT Automotive, FenderBender's sister publication, Susanna Gotsch of CCC Intelligent Solutions discusses results from the CCC Crash Course, specifically as it relates to the consumer opinion on ADAS.
Make sure to check out the ADAPT Podcast, if you don't already.
2021-08-1017 min
CollisionCastThree Ways to Take Advantage of Slow DaysAre you experiencing a dip in business? Waiting for the school year to ramp up again? There's no reason to worry; in fact, this time is actually an opportunity. FenderBender online columnist Megan Williams offers her perspective on how to take advantage of slow days in three easy, actionable ways that can also make a long-term impact on your shop.
2021-08-031h 22
CollisionCastSmart Borrowing 101With businesses opening back up and shops seeing strong performance through the first half of 2021, many operators are looking to make investments in their shops.
Often, that might involve borrowing finances, and for this week's podcast, FenderBender is bringing in an expert on that subject.
Josh Jones is the chief revenue officer at the small business lending firm Kapitus, and he joins editor Matt Hudson to talk about how operators can find the right loan and prepare to work with lenders.
2021-07-2014 min
CollisionCastCollisionCast: Auto Body ConceptsIn this episode, Wendy Ott details how her shop, Auto Body Concepts, forged a community amongst its staff and went on to win FenderBender's Best Workplaces.
2021-03-1718 min
CollisionCastCollisionCast: Best Workplace Complete Auto Body and RepairKurtis Barks, owner of Complete Auto Body and Repair, a winner of a FenderBender 2021 Best Workplaces award, discusses how his employees supported each other as his shops pivoted to make it through the COVID-19 pandemic.
2021-03-0310 min
CollisionCastCollisionCast: Insurance TalksTiffany Menefee, president of Pronto Body Shop in El Paso, Texas, talks with FenderBender about her latest column regarding rental reimbursement from insurance agencies, and how shops can help their insurance adjuster help them.
2021-01-2620 min
CollisionCastCollisionCast: Redesigning FenderBenderFenderBender's graphic designer, Fue Vang, and associate editor, Mike Munzenrider, discuss the magazine's new look and upcoming stories for 2021.
2021-01-1308 min
CollisionCastHow I Did It: Staying Busy in a PandemicSheryl Driggers, co-owner of Universal Collision spoke to FenderBender about how her technicians are staying up to date on training and how her shop has managed to add an all-new tech position.
2020-12-0918 min
CollisionCastHow I Did It: The Road to EPCsIn this episode, FenderBender columnist and Director of Operations for Pride Collision Centers, Steve Morris, discusses the evolution of parts catalogs and their importance in the repair industry.
2020-10-0709 min
CollisionCastFenderBender Audio News Update: July 29This week's 3-minute, auto industry news report features an update on the recent increase of mergers and acquisitions. Also, please email FenderBender at news@fenderbender.com to let us know what type of news you'd like to hear more of in future podcast episodes.
2020-07-2902 min
CollisionCastFenderBender Audio News Update: July 22This week's 3-minute, auto industry news report features an update on the Paycheck Protection Program and the revised plans for a popular industry event that was postponed until August. Also, please email FenderBender at news@fenderbender.com to let us know what type of news you'd like to hear more of in future podcast episodes.
2020-07-2203 min
CollisionCastLISTEN: FenderBender Weekly News Update, 7/14This week's 3-minute, auto industry news report features updates on the Economic Injury Disaster Loan (EIDL) Advance program, and a major North American collision repair business merger.
2020-07-1402 min
CollisionCastAUDIO: FenderBender News Update, July 8This week's 4-minute, auto industry news report features an update on PPP loan specifics and information on the newly formed Consumer Access to Repair Coalition.
2020-07-0803 min
CollisionCastFenderBender Audio News Update: June 30This week's 3-minute, auto industry news report includes updates on the 2020 SEMA Show, and Ford's most highly anticipated vehicle in years.
2020-06-3003 min
CollisionCastFenderBender Audio News Update: June 24This week's 3-minute, auto industry news report features an update on more Paycheck Protection Program assistance available to shop owners. Also, please email FenderBender at news@fenderbender.com to let us know what type of news you'd like to hear more of in future podcast episodes.
2020-06-2403 min
CollisionCastFenderBender Audio News Update: June 18This week's 3-minute, auto industry news report features an update on a Honda cyber attack that could impact collision repair facilities.
2020-06-1703 min
CollisionCastAUDIO: FenderBender News Update: 6/14This week's 4-minute, auto industry news report features an update on a virtual meeting that got a major consolidator into hot water recently.
2020-06-1503 min
CollisionCastAUDIO: FenderBender Weekly News Update: 6/4/20This week's 3-minute, auto industry news report features updates on PPP reform, the 2020 SEMA Show, and the revamped NORTHEAST event.
2020-06-0403 min
CollisionCastAUDIO: FenderBender Weekly News Update: 5/28/20This week's 4-minute, auto industry news report features an update on efforts by Congress to provide small business owners like body shop operators additional financial aid during the COVID-19 pandemic.
2020-05-2803 min
CollisionCastAUDIO: FenderBender Weekly News Update: 5/24/20This week's 3-minute, auto industry news report features updates on OSHA's requirements for reporting COVID-19 cases in workplaces.
2020-05-2303 min
CollisionCastFrom the Editors: The Mindset Every Leader Needs to AdoptIn this month's From the Editors podcast, FenderBender editors Bryce and Anna note a few opportunities the COVID-19 pandemic has created for shop owners. After all, bad situations show people's true colors, and this time can be a real launching pad for a shop business.
2020-05-1329 min
CollisionCastAUDIO: FenderBender Weekly News Update: 5/12/20This week's 3-minute, auto industry news report features updates on key industry events scheduled for later in 2020.
2020-05-1203 min
CollisionCastAUDIO: FenderBender Weekly News Update: 5/8/20This week's 3-minute, auto industry news report features analysis of Paycheck Protection Program statistics regarding the collision repair industry.
2020-05-0802 min
CollisionCastFenderBender Audio News Report: 5/1/20In this week's 4-minute, FenderBender audio news report, learn more about how the COVID-19 pandemic is impacting some major auto industry companies.
2020-05-0203 min
CollisionCastDisrupt: The Greatest Season of LearningA few weeks ago, Anna Zeck, editorial director for FenderBender and Bryce Evans, vice president of content and events for FenderBender, sat down with Greg Lobsiger, owner of Loren's Body Shop, to discuss his goal of getting to $3 million annual revenue.
2020-05-0120 min
CollisionCastAUDIO: FenderBender Weekly News UpdateThis week's 4-minute, auto industry news report features information on Driven Brands' big acquisition of Fix Auto USA, and what it could mean for the industry as a whole.
2020-04-2703 min
CollisionCastAUDIO: FenderBender News Update, April 15This week's 3-minute, auto industry news report features information on how some body shops are aiding the nation's fight against the COVID-19 virus.
2020-04-1502 min
CollisionCastFrom the Editors: COVID-19 Survival TipsIn this episode of From the Editors, Bryce Evans and Anna Zeck of FenderBender recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.
2020-04-0835 min
CollisionCastAUDIO: FenderBender News Update, April 8This week's 4-minute news auto industry news update focuses on OSHA recommendations for personal protective equipment and social media strategies your business can take.
2020-04-0803 min
CollisionCastHow I Did It: Working With Your FamilyZoe Rains-Hoffa, who helps operate a collision repair business in Ohio with her father, FenderBender columnist Kevin Rains, explains the keys to avoiding conflict when working with family members, such as keeping business matters in the proper perspective.
2020-04-0530 min
CollisionCastHow I Did It: Thriving Amid COVID-19 OutbreakMike Anderson of Collision Advice and New Jersey shop owner and FenderBender columnist Jason Boggs of Boggs Auto Collision Rebuilders recently discussed the shop impact of the COVID-19 outbreak, the loans and benefits available to shops right now, and much more.
2020-04-0454 min
CollisionCastAUDIO: FenderBender News Update, April 1This week's 4-minute, auto industry news report features information on how shop owners can apply for business loans amid the Coronavirus pandemic.
2020-04-0103 min
CollisionCastAUDIO: FenderBender News Update, March 25This week's 3-minute, auto industry news report offers clarification on what ultimately determines body shops' "essential services" declaration.
2020-03-2503 min
CollisionCastFenderBender News Update: March 18, 2020This week's 3-minute, auto-industry news report features an update on the numerous industry events the coronavirus has impacted.
2020-03-1802 min
CollisionCastFenderBender News Update: March 10, 2020This week's 3-minute, auto-industry news report features a noteworthy postponement of a heavily attended annual event due to coronavirus concerns.
2020-03-0902 min
CollisionCastMarketing 101: Overcoming a Small StaffIn the first installment of her FenderBender podcast, marketing expert Megan Williams explains how shops with small staffs can nevertheless build their brand effectively.
2020-03-0311 min
CollisionCastAUDIO: Mid-Week Collision Repair News RecapFenderBender's associate editor, Kelly Beaton, recaps auto industry news in a quick-hitting, 3-minute podcast.
2020-03-0303 min
CollisionCastFrom The Editors: The Hiring Tips You Need to Know In the inaugural episode of From the Editors, vice president of content Bryce Evans and editorial director Anna Zeck break down the biggest stories in the February issue of FenderBender.
First, the two discuss why it’s important to be a lifelong learner and an accepting beginner (as well as why Anna will never hack it as a pro golfer and Bryce as a concert pianist) (2:00). Then, learn the three hiring tips during the recruiting and interviewing process, straight from our cover story, “The Hiring Handbook” (6:15). To round out the issue, find out how to impleme...2020-02-0521 min
CollisionCastHow I Did It: Staying Energized ProfessionallyCollision repair industry veteran Frank Terlep sat down with FenderBender to explain how he stays passionate about the industry after four decades and four business ventures.
2020-01-1607 min
CollisionCastHowI Did It: Increasing Sales QuicklyAs the owner of Maaco Houston, Kevin Taylor doubled its sales within the first two years of ownership. He recently sat down with FenderBender editorial director Anna Zeck to discuss his secrets to success.
2020-01-0216 min
CollisionCastVision: Inside the I-CAR RevampFenderBender caught up to John VanAlstyne, I-CAR CEO, and found the inside scoop on the company's updated governance model.
2019-12-2306 min
CollisionCastThe Glue Pull Evolution KECO owner Chris White sits down with FenderBender to talk about the development of glue pull repair for a variety of dent types on multiple surfaces. 2019-11-0805 min
CollisionCastPODCAST: Reinventing the Refinish Process - Part 1FenderBender sits down with Ryan Evans during SEMA 2019. Evans, lead painter for Count's Kustoms and star of "Counting Cars" on the History Channel, shares a technique that saves him time in his painting process.
2019-11-0610 min
CollisionCastPODCAST: What’s New for SEMA 2019Della Domingo, the director of public relations for SEMA, sat down with FenderBender and offered tips to those attending the 2019 event in Las Vegas.
2019-11-0510 min
CollisionCastVision: A Look at Impactful Marketing BooksMarketing expert and FenderBender online columnist Megan Williams recently joined the podcast to note marketing books that can aid shop owners.
2019-11-0214 min
CollisionCastFenderBender Interview: McConnell TrappIn this episode of the FenderBender Interview Series, McConnell Trapp, the director of Speed Trapp Consulting in Troy, Mich., provides insight for how body shops can protect important business data. 2019-10-1612 min
CollisionCastHow I Did it: Learning from AdversityOhio shop owner Kevin Rains speaks with FenderBender editorial director Anna Zeck about the lessons that shop operators can take away from occasional business struggles.
2019-10-0320 min
CollisionCastAdapt: Building a Positive Shop CultureIn this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training.
2019-07-1810 min
CollisionCastAdapt: Marketing OEM Certifications to ClientsJim Housh, the director of operations for Fix Auto USA, spoke with FenderBender at the company's 2019 national conference in San Diego. The topic: How to explain OEM certifications to customers in a manner that both educates them and sets your shop apart.
2019-06-0411 min
CollisionCastDisrupt: Vehicle Restoration on the Rise?In this episode of CollisionCast, FenderBender spoke with Ed Barr, associate professor of automotive restoration at McPherson (Kan.) College, whose classes are as popular as ever with students. Barr gives his thoughts on whether or not body shop owners should reconsider moving away from restoration work.
2019-05-0911 min
CollisionCastDisrupt: Looking Outside the Shop2018 FenderBender award winner Cynthia Varnell reveals how her employee initiatives outside the shop empower them from within.
2018-12-1417 min
CollisionCastVision: Growing Leaders in Your ShopABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.
2018-10-0222 min
CollisionCastHow I Did It: Robert MolinaRobert Molina is this year's FenderBender Award winner in the Executive category. He led his $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.2018-09-1141 min
CollisionCastDenny Hecker on Body Shops’ Challenging Future Controversial auto industry consultant Denny Hecker sat down with FenderBender to discuss what he views as the long-term viability of the collision repair industry. Hecker, one of the original franchisees of ABRA in Minnesota, says that, these days, shop operators need to know their market better than ever. 2018-08-2313 min
CollisionCastAdapt: Repairing vs. Replacing Plastic PartsIn its 2015 Q3 Industry Trends Report, Mitchell published the top 10 parts involved in collisions, and 68 percent was represented by bumper covers. However, 72 percent of bumper covers are being replaced as opposed to being repaired.
The repair vs. replace issue carries into 2018. At the 2017 FenderBender Management Conference, Kurt Lammon and Mike Anderson spoke about repairing vs. replacing plastic parts.
For this episode of CollisionCast, Lammon, the president of Polyvance, speaks with FenderBender about the issue, and the time and costs associated with plastic repair training.
2018-05-0113 min
CollisionCastMike Anderson on KPIsOnly 57 percent of single-location, independent repair shops routinely routinely track key performance indicators (KPIs), according to the just released 2016 FenderBender KPI Survey. And that’s compared to 89 percent of all other shops. MSOs, dealerships, franchises—they all track at a significantly higher rate. So, where, and why, are independent shops falling behind? What are the numbers that all shops, regardless of size or scale, should track? What can shop operators do to use these numbers to drive success? FenderBender columnist Mike Anderson answers these questions and more in this episode of CollisionCast.
2016-06-2918 min
CollisionCastGrow Your Social Media Marketing and Shop Leadership SkillsKevin Rains, a FenderBender columnist, Cincinnati shop operator and collision industry consultant, offers a sneak peek into two sessions he’ll be leading at the FenderBender Management Conference Sept. 19–21 near Chicago. Both topics are areas of expertise for Rains, and areas in which he is always striving to improve: social media marketing and leadership. Hear what social media strategies stick for shops today, as well as what makes leaders effective.
2016-03-3116 min