Shows
Pest in Class: Expert Voices in Pest ManagementRoute Optimization: How Field Data and Tech Can Reduce Fuel Use by 20%Route optimization isn’t just about saving miles. It’s about empowering technicians and improving operational cohesion. Markus Konietzka, Director of Integrations at AXN Growth Partners, joins the show to share how his experience in logistics and as a technician shaped his people-first approach to route management. From reducing gas consumption by 20% to slashing technician windshield time, Markus explains how implementing rigid scheduling, auditing practices, and route data analysis paid off big for his team.Join us as we discuss: [5:10] Why empathy for technicians is a routing manager’s greates...2025-05-2721 minPest in Class: Expert Voices in Pest ManagementGet Inspired: Motivational Moments From Pest Control LeadersMindset in pest control plays a crucial role in navigating the challenges of daily operations and long-term growth. In this special compilation episode of Pest in Class, we revisit three powerful conversations with industry leaders who’ve tackled discomfort, burnout, and bold career moves. Hear inspirational highlights from: Kyle Selbach, Director of Operations at All U Need Pest ControlSam Taggart, Founder and CEO of D2D ExpertsAnd Rachel Mendes, Owner of Last Call Pest ControlThis is your mid-season reminder to keep pushing, keep growing, and keep you...2025-05-2012 minPest in Class: Expert Voices in Pest ManagementPower the Nation: Stories That Shine a Light on the TradesWhat happens when tradespeople go beyond the job and become pillars of their communities? Jen Roberts, Senior Director of Integrated Marketing at ServiceTitan, joins us to discuss Power the Nation, a movement dedicated to amplifying the incredible ways trades professionals give back. From friendly rivalries and food drives to local scholarships and surprise community makeovers, Jen shares how these unsung heroes power more than just homes and businesses.Join us as we discuss: [5:08] The mission of sharing tradespeople’s community impact[8:38] How competitors unite to feed a community...2025-05-1315 minPest in Class: Expert Voices in Pest ManagementGrowing a Pest Control Company During Tough Financial TimesWhen Jeff Simmons first stepped into pest control, he was just a college student looking for a summer sales job. Now, as the Owner of Malang Pest Control, he has built a thriving business from scratch — even launching during the Great Recession in 2009.Jeff shares how he bootstrapped his business with no loans, leveraged door-to-door sales, and navigated industry shifts to create a sustainable and successful pest control company. He also reveals how COVID unexpectedly boosted his business and why embracing technology, like FieldRoutes software, is crucial for growth. Tune in to learn Jef...2025-05-0620 minPest in Class: Expert Voices in Pest ManagementThe Road to the PCT Top 100: Optimize Your Operations at ScaleScaling a pest control business is no small feat, but RIDD Home Services has done it with remarkable efficiency. In this episode, we sit down with Dan Farah, Chief Administrative Officer at RIDD, to discuss how the company has grown exponentially since its founding in 2020 — landing a coveted spot on the PCT Top 100 list.Dan shares how his background in corporate finance and software development equipped him with the skills to streamline operations, optimize FieldRoutes, and create a scalable staffing strategy. From automating tasks to refining scheduling, his insights offer valuable takeaways for any pe...2025-04-2924 minPest in Class: Expert Voices in Pest ManagementPeople Make the Difference: The Human Impact on Pest Control InnovationWhat truly sets a pest control business apart? According to Denise Trad-Wartan, it’s all about company culture and leveraging the right technology to streamline operations.The CEO of Trad’s Pest Control in Jacksonville, FL, shares how she transitioned into the industry, the critical changes she made to improve safety and efficiency, and why FieldRoutes became a game-changer for her company. She also unpacks why strong leadership and team empowerment are the secret ingredients to standing out in a competitive market.Tune in for an insightful discussion on how...2025-04-2224 minPest in Class: Expert Voices in Pest ManagementDigital Marketing: What Every Pest Pro Should KnowMany pest control companies rely on outdated digital marketing tactics — often handing the job to a family member who “knows Instagram.” But there’s a smarter way to market, one that drives real growth and measurable results.In this episode, Amanda talks with Kirby Oscar, SVP and General Manager at Scorpion. Kirby shares practical digital marketing strategies that help pest control businesses scale, attract more customers, and maximize ROI. From social ads and email campaigns to leveraging your customer data, this conversation is packed with tools to help you market like a pro.Join us...2025-04-1530 minPest in Class: Expert Voices in Pest ManagementPeople First, Numbers Second: How Family Businesses Thrive in Pest ControlRunning a family business isn’t always easy, but Tom Myers, President, and Kristin Fore, CEO, of All-Rite Pest Control, have spent decades turning challenges into triumphs.The father-daughter duo shares how trust, innovation, and problem-solving have fueled All-Rite’s success for over 50 years in Lexington, KY. Tom discusses his passion for entomology and empowering his team, while Kristin highlights her journey into the family business and her focus on modernizing operations.From building a legacy to navigating family dynamics, this episode is packed with insights for pest control prof...2025-04-0830 minPest in Class: Expert Voices in Pest ManagementFrom Gym Routines to Boardrooms: Lessons in Leadership and DisciplineKendra Snyder, co-owner of Quest Termite & Pest Control in Hellertown, PA, returns to the show to share insights on leadership and growth in the pest control industry.Kendra draws on her unique background in fitness and her years of business ownership to discuss the importance of proactive leadership, fostering a strong company culture, and balancing family dynamics in a professional setting. She also highlights how her approach to mentoring and role-playing helps empower employees to excel in their roles.Tune in for actionable advice from one of the industry’s most inspiring leaders on taking th...2025-04-0137 minPest in Class: Expert Voices in Pest ManagementMergers & Acquisitions: What Pest Control Owners Need to KnowMergers and acquisitions (M&A) have become a hot topic in the pest control industry. But how can owners navigate this complex process?Dan Gordon, Founder and Managing Director at PCO Bookkeepers and co-host of the PMP Industry Insiders podcast, shares a practical guide for business owners looking to buy or sell a pest control company. Dan walks through the essential steps, from identifying potential buyers to conducting due diligence and negotiating a successful deal. He also highlights the emotional challenges that come with selling a business and offers insights into current M&A...2025-03-2530 min
Pest Control Marketing Domination PodcastMarketing Automation for Pest ControlOn this episode of the podcast, Casey discusses specific ways that marketing automation can help pest control and other home service companies to improve their sales conversion rates.
A definition of various internal and external workflows to use for efficiency in your business operations. Spme examples are given.
There is some discussion on the software platform High Level that you can use in your marketing automation efforts. Discussion is had on API integrations with some of the popular pest control programs like FieldRoutes, PestPac, GorillaDesk and others.
Casey also talked about some workshops...2025-01-2552 minPest in Class: Expert Voices in Pest ManagementManufacture Money: The 5 Steps to Financial Mastery in Your BusinessEllen Rohr, Brand and Industry Marketing Lead at ServiceTitan, shares her inspiring journey from financial struggles to business success.Ellen discusses the five key steps to becoming a first-class financial manager, offering actionable insights tailored for pest control professionals. She emphasizes the importance of confidence, stewardship, and financial literacy in building a thriving business.Whether you're just starting out or looking to scale, this episode will leave you motivated to master your finances and grow your enterprise.Join us as we discuss:[5:04] The dangers of burnout and...2025-01-2148 minPest in Class: Expert Voices in Pest ManagementThe 2024 State of the Pest Industry ReportThe 2024 State of the Pest Industry Report is here — and it’s packed with insights to help pest control business owners strategize for growth. Anders Fredericksen, Senior Product Marketing Manager at FieldRoutes, joins us to break down the key findings, from revenue growth strategies and marketing automation investments to technology adoption challenges.We dive into how companies are optimizing cash flow, balancing headcount with automation, and navigating barriers to software adoption. Plus, Anders highlights emerging trends like AI, property intelligence, and the growing demand for end-to-end management platforms.Di...2025-01-1428 minPest in Class: Expert Voices in Pest ManagementActive Listening and the Apprenticeship Advantage in Pest ControlIn this episode, we sit down with Zach Boardman, Director of Technical Operations at HomeShield Pest Control in Orange County, California.Zach talks about the art of active listening and why understanding the customer’s perspective is key to exceptional service. He also reveals how FieldRoutes reporting tools have become a game-changer in streamlining business operations and driving growth.Zach also takes us behind the scenes of HomeShield's innovative apprenticeship program, sharing how it’s shaping the next generation of pest control professionals. Join us as we discuss: 2025-01-0725 minPest in Class: Expert Voices in Pest ManagementGiving Back: Human-Centric Stories from the Pest Control FieldIn this special holiday episode of Pest in Class, host Amanda Salvatore highlights extraordinary acts of compassion and community support within the pest management industry.Discover how Suzy Rayner of Valkyrie Pest Solutions transforms customer experiences with her trauma-informed care approach, reshaping treatment processes with empathy. Hear about Eric and Kurt Scherzinger’s inspiring efforts at Scherzinger Pest Control to foster employee well-being and adapt company culture during the challenges of COVID-19. Finally, learn about the impactful work of Ryan and Noel Goins of Get...2024-12-1725 minPest in Class: Expert Voices in Pest ManagementGet Them Home Faster: Leading Efficiency in a Family-First CultureAshley Morrison, President at City Wide Exterminating Inc. in Charlotte, NC, is a proud champion of her family business’ family-first culture.By implementing new routing efficiencies and other leadership lessons, she’s helping ensure that her frontline staff can get home sooner and spend time with their loved ones.Tune in to hear how Ashley is leaning on FieldRoutes and her industry contacts to empower her team and support a healthy work-life balance in their organization.Join us as we discuss:[9:17] Setting healthy boundaries in a family-run business[1...2024-12-1028 minPest in Class: Expert Voices in Pest ManagementGive Them a Voice: The Role of a CXO in Customer RetentionAaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture. Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement. Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business.Join us as we discuss:...2024-12-0334 minPest in Class: Expert Voices in Pest ManagementPersonalized Pest Control: Merging Tech With the Human ConnectionIn this episode, we chat with Daniel Shropshire, Director of Operations at Official Pest Prevention.We explore how technology is driving innovation, from FieldRoutes' automation solutions to the use of SMART technology in schools, and how these advancements are reshaping the way pest control companies operate.Daniel shares valuable insights on maintaining a personal, small-business feel while scaling operations, the advantages of bundling services, and the power of transparency and honesty in building lasting customer relationships.Join us as we discuss: [15:22] Maintaining a small business f...2024-11-2630 minPest in Class: Expert Voices in Pest ManagementLead with Trust: The Keys to Team Success Post-AcquisitionIn this episode, Ryan Miklus, General Manager of Budget Brothers Termite and Pest in Phoenix, Arizona, opens up about his baseball-inspired leadership style and the vital role of a thriving work environment in a family business.Ryan takes us on his unexpected journey into the world of pest control, revealing the pivotal moment when his father chose to sell the family business to a local permanent capital firm — passing on private equity for a more values-driven path.Ryan delivers powerful insights on how he fosters success within his team, emphasizing the unstoppable force of...2024-11-1925 minPest in Class: Expert Voices in Pest ManagementPest-Free Parenting: Entrepreneurship and the Work-Family BalanceIn this episode, we sit down with Rachel Mendez, the fascinating owner and operator of Last Call Pest Control in Ontario, Canada.Rachel shares how her distinctive journey shaped her compassionate approach to pest management. We also dive into how her bold personal aesthetic infuses her business branding, making her business as unique as she is.As a new mother, Rachel opens up about the delicate balancing act between parenting and entrepreneurship, the power of community support, and her inspiring mission to uplift other women in the industry.Join us...2024-11-1236 minPest in Class: Expert Voices in Pest ManagementServiceTitan Network Takeover -- Toolbox for the Trades -- Happy Calls: Let Your Customers Hear Your SmileDid you know the ServiceTitan Podcast network has other shows that can really help you not only grow your business but learn more about and use ServiceTitan even better?We've come out with additional shows to help folks all over your organization get the most out of your time working with us and our platforms.Today we have a guest episode from our sister show "Toolbox for the Trades", with a great concept to help keep your customers in your circle and coach your techs on the little things that matter most.2024-11-0544 minPest in Class: Expert Voices in Pest ManagementInnovative Incentive Strategies for a High-Performance CultureIn this episode, we discuss cutting-edge reward systems that can boost your employees’ performance. Chris Anderson, co-founder and VP of Sales at Applause, and Kevin Burton, Business Development Representative Manager at Enzy, join us to discuss their approaches to employee engagement, incentivization, and gamification in the pest control industry. Chris shares how Applause has turned technician incentives into a performance-boosting powerhouse. Meanwhile, Kevin reveals how Enzy’s fun and competitive gamification tools light a fire under employees, sparking friendly competition and keeping motivation high.Join us as we discus...2024-10-2920 minPest in Class: Expert Voices in Pest ManagementCreating Better Professional Proposals with Smarter LaunchIn this episode, we sit down with two key leaders from Smarter Launch — Cody Smith, Director of Operations, and Bryson McCutcheon, Director of Customer Success.Cody and Bryson share insights into how Smarter Launch’s innovative proposal software is designed to address common challenges in the pest control industry.They discuss the software’s standout features, its impact on streamlining business processes, and the importance of building a strong community within the field.Join us as we discuss:[06:19] The appeal of the pest contro...2024-10-2222 minPest in Class: Expert Voices in Pest ManagementHow Memberships and Associations Drive the Pest Control IndustryMany professional associations across the country provide resources and opportunities for companies to network, connect, learn, and ultimately help each other scale their businesses.These groups have opened the doors for underrepresented groups to join the pest control industry and to pursue a professional career where they feel supported and included.These incredible changes motivated Allie Allen to join the National Pest Management Association, where she focuses on memberships and certifications.She joins us at our Ignite 2024 booth to share the story of her professional journey, her passion for memberships...2024-10-1512 minPest in Class: Expert Voices in Pest ManagementOptimizing Routes and Operations: Improve Efficiency in Your BusinessIn this episode, we chat with Brianna Neerland, Operations Manager at Kwik Kill Pest Control in Wisconsin. Brianna shares her journey from biotechnology to pest control, along with her passion for making operations run smoothly.Brianna highlights the importance of efficient routing, automation, and clear communication with clients to keep a pest control business running strong. She also tells some great, relatable stories, including a memorable DIY pest control mishap.Join us as we discuss: 04:43 Pivoting from biotech to pest control08:11 The i...2024-10-0818 minPest in Class: Expert Voices in Pest ManagementAttract, Hire, and Retain: Recruiting Generational TalentRyan Englin truly understands how challenging it can be to recruit qualified people. He knows that if business owners want someone to look at them as their next potential employer, they need to make sure that the company appeals to them and meets them where they’re at.They also need to understand what resonates with the different generations out there in the market who are actively looking for a career and adjust their approach and messaging accordingly.As the CEO of Core Matters, Ryan and his team are on...2024-10-0141 min
Local Marketing SecretsHow To Do D2D Sales The Right Way: Lenny GrayIn this podcast, Danny Leibrandt interviews Lenny Gray, a seasoned expert in the pest control and door-to-door sales industry. Lenny discusses his journey from starting as a door-to-door sales rep for Orkin Pest Control to founding Rove Pest Control, one of the largest pest control companies in Utah. He explains how door-to-door sales played a significant role in his success and shares insights from his two books, Door to Door Millionaire and More Door to Door Millionaire.Lenny emphasizes the importance of a systematic sales process, which he calls the "sales flow," that can be applied to both door-to-door...2024-09-301h 04Pest in Class: Expert Voices in Pest ManagementProject Management: Grow an Effective Pest Control BusinessScaling a small business is always challenging. Sometimes, “winging it” feels like the best tactic that a growing team can do. But what about when a party like private equity enters the picture?Those investors want to see more concrete processes that can be scaled and don’t rely on knowledge that only resides in various minds across the company.Laura Gergle, VP of Project Management at Pest & Termite Consultants in Raleigh, NC, tells us how effective project management and documentation of processes and initiatives isn’t just healthy for your business...2024-09-2448 minPest in Class: Expert Voices in Pest ManagementRedefining Sales: How AI Can Significantly Improve Team PerformanceAnyone in sales will tell you that managing a large team spread across different locations and time zones is no small feat. You need to lead and guide them so that they meet and exceed quotas and improve continuously.With the rapid advancement of artificial intelligence (AI) and other technology, sales teams are now able to improve how they work in ways that were previously unthinkable.This positive disruption motivated Gavin Janis to make the transition from being a user to a trainer of high-performing sales teams at Siro.He...2024-09-1738 minPest in Class: Expert Voices in Pest ManagementIgnite 2024: Quick Tips from Industry LeadersGet ready for an electrifying episode as we bring you the best insights straight from the floor of Ignite 2024, the must-attend event for pest control professionals in Orlando, Florida. We’re diving deep into the future of business operations with cutting-edge AI integrations, game-changing software strategies, and powerful automation techniques that can elevate any pest control business. Whether you’re looking to optimize your team’s efficiency, leverage AI for smarter decision-making, or streamline your daily operations, this episode is packed with actionable tips. Don’t mis...2024-09-1032 minPest in Class: Expert Voices in Pest ManagementEffective Succession and Leadership in Multigenerational BusinessesEric Scherzinger and Kurt Scherzinger know that taking over a multigenerational business comes with its own set of challenges. They knew that in order to scale sustainably, it had to start with a shift in mindset and the way that the business operated. As members of the senior management of Scherzinger Pest Control, Eric and Kurt are on a mission to help homeowners get rid of their bug problems. They stop by to share their professional journey with us and highlight the challenges of working in a family business. 2024-09-0335 minPest in Class: Expert Voices in Pest ManagementBreaking Barriers: The Importance of Gender Diversity in Pest ControlIn a male-dominated industry like pest control, engagements with customers tend to be very impersonal and transactional.These circumstances motivated Suzy Rayner to lead with empathy when she interacts with customers so that she can meet them where they are.She joins us on this episode of Pest in Class to share her story of incredible resilience and how she turned the adversities she faced in her personal life into a strength. Suzy also talks about how she started her company, Valkyrie Pest Solutions, and why she uses a trauma-informed lens when engaging...2024-08-2743 minPest in Class: Expert Voices in Pest ManagementPest Control Sales: Perseverance, Accountability, and MindsetAs an avid outdoorsman, Sam Taggart, Founder and CEO of D2D Experts, compares door-to-door sales to his love for snowboarding.That’s because Sam believes that while most people will certainly fail in the beginning, it’s those who overcome their fear of rejection and persevere who will become master salespeople.He highlights the importance of perseverance through adversity, a reasonable recruitment model, and robust training programs for sales success.Join us as we discuss:[8:02] Why you need to have faith in your prod...2024-08-2046 min
The Digital Toolbox PodcastHow to Operate a $2 Million Dollar Lawn Care Company - Tanner Kenison - Green Space Lawn CareIn this episode, Tanner from Green Space Lawn Care shares his journey of starting a lawn care business at a young age and specializing in Fescue grass. He started by scooping dog poop for neighbors and gradually expanded to mowing lawns. Tanner's goal is to grow his business to 10 locations within North Carolina and eventually offer franchise opportunities to his best employees. He emphasizes the importance of branding and having a niche in the lawn care industry. Tanner uses a combination of a high-ranking website, Google business profile, and word of mouth to generate leads. He also discusses the...2024-08-0927 minPest in Class: Expert Voices in Pest ManagementAuthentic Relationships: Building Trust in Pest ControlMeet Rian and Noelle Goins, the dynamic husband-and-wife team behind Los Angeles-based Get Goins Pest Control.Ryan and Noelle's passion extends beyond their business; they are actively involved in industry organizations and are the driving force behind the Keep It Goins Foundation, a nonprofit that provides essential pest care services to those in need. The Goins emphasize the importance of authenticity, creativity, and community-focused values in their business and social media presence, making pest control both approachable and engaging.Join us as we discuss:2024-07-2351 minPest in Class: Expert Voices in Pest ManagementProfitable Partnerships: The Perks of Pest Control FranchisingMichael Moorhouse, President of Mosquito Shield, has been helping start small businesses since 1991, when he and a partner opened an ice cream shop in a small Massachusetts town. Since joining Mosquito Shield in 2008, he’s facilitated 120 new franchisees operating in over 400 territories.Michael will be the first to tell you that the first leg of the journey wasn’t easy — he realized pretty early that he had a lot to learn about franchising. But today, he recommends it to any aspiring entrepreneur who’s considering entry into small business ownership.Michae...2024-07-0947 minPest in Class: Expert Voices in Pest ManagementThe Advantages of Using Consumer Financing in Pest ControlIn service-based industries such as pest control, improving the customer experience while creating more sales opportunities is paramount to growing sustainability. Delivering flexible financing options as a sales tool for companies enables them to provide better solutions to help customers make informed decisions quickly.That motivated Josh Brill to proactively create relationships with pest control companies and educate their teams on providing consumer financing as an extension of their businesses.He joins us on this episode of Pest in Class to share how his company, Wisetack, helps pest control companies close sales faster...2024-06-2535 minPest in Class: Expert Voices in Pest ManagementHow to Recruit and Retain Good People in Pest ControlHiring the right people for your pest control business is a marketing activity, not an HR one. You need to be intentional about attracting the right talent to your company. You also have to create the right message to put in front of the right people when they’re most apt to receive it. Retaining that talent is just as crucial as onboarding and training them.That motivated Ryan Englin to start his company in Nashville. He’s on a mission to help businesses in the pest control industry hire...2024-06-1150 min
PCT Radio NetworkFieldRoutes Continues to Support Growth Opportunities for Women in Pest Control2024-05-2900 minPest in Class: Expert Voices in Pest ManagementThe Growing Pains and Mistakes that Lead to Big Success in Pest ControlFrom the outset, a pest control business might appear like an easy undertaking. What many don’t know or realize is that there’s more to it than meets the eye. It involves understanding the types of challenges and issues that each individual customer faces, introducing systems and processes to help the operation run seamlessly, and training staff regularly.In many cases, employees are also juggling multiple roles and responsibilities while organizing the expansion of their operations as well as coverage areas.Kyle Selbach personally believes that the more uncomfortable you get, the more...2024-05-2834 minPest in Class: Expert Voices in Pest ManagementHow Field Research Impacts the Pest Control IndustryDr. Dini Miller has had a burning passion for pest control field research since she picked up a copy of The Flight of the Iguana, a commentary on evolutionary biology.Today, as a professor of Entomology at Virginia Tech, she spends considerable time studying the patterns behind agricultural and habitat infestations. In this insightful episode, Dini shares what she’s learned throughout 30 years of field research, including pest control techniques for cockroaches and bedbugs, as well as training tips for technicians. Join us as we discuss:2024-05-1441 minPest in Class: Expert Voices in Pest ManagementHow to Scale Your Pest Control Business with Door-to-Door SalesOn the surface, door-to-door sales can look like an easy job. Everyone in the pest control business will tell you that it’s harder than it looks. You need to be able to handle rejection, grab the listener’s attention, and be quick to adapt to changing circumstances. It’s about building relationships, caring for customers, and ultimately helping them to solve their problems.That motivated John Ely to start his own pest control business in Atlanta. He knows from experience that the key to success with door-to-door sales lies in building trust with customers who initia...2024-04-3040 minPest in Class: Expert Voices in Pest ManagementHow Transitioning to Software Can Change the Trajectory of Your BusinessWhile change can be viewed with some trepidation, it’s also necessary for a company to scale effectively. Many in the pest control industry have started to realize how important it is to transition their operations to software that can make their work faster, more accurate, and more efficient.That’s what inspired Melanie Espinola to help get her company to the next level. She understood that to make the transition, the team would have to train, learn, unlearn, and relearn several aspects of their daily work.She joins us on this episode of P...2024-04-1641 minPest in Class: Expert Voices in Pest ManagementPest Control Marketing: Get Customers to Remember You in a Good WayPest control marketing and branding can be very generic, bland, and forgettable for the most part. Many in the business don’t consider how important it is to visually communicate what your brand stands for and how you serve the wider community. Building your brand not only involves creating awareness but also rolling out marketing initiatives that are relevant, useful, entertaining, and memorable.That’s what motivated Crystal Williams to get into marketing for pest control businesses in the first place - to inject some “zestiness” into the brands of her customers and help them stand out in a...2024-04-0244 minPest in Class: Expert Voices in Pest ManagementEnvironmental Stewards: How Pest Control Operations Secure Healthy HomesPest control operations can be a sticky business without the proper tools in place. Critical elements like routing, tech training, and customer data management can turn into critical issues if leaders don’t have processes in place to keep track of it all.That’s why the first thing Zeus Martinez did after becoming the COO of Newtown Termite & Pest Control was to get away from pen and paper and implement software that would help scale the business.Zeus joins us for our first episode of Pest in Class to share how Newtown has grown near...2024-03-1934 min
SaaSy Talk UnfilteredSaaSy Talk S01.40: The Arc of a Software Investment: From Start-up Phase to ProfitabilityAbout The Guest(s): Glen Kruger joined Raymond James’ Technology and Services team in 2023. His expertise includes strategic M&A for vertical business software companies and their financial sponsors, notably those in the Construction and Field Service markets.
Glen has executed 70+ M&A transactions including the sale of FieldRoutes to ServiceTitan, Real Green Systems to WorkWave, and TrackTik to Trackforce Valiant. At Raymond James, he continues to focus his attention on trends impacting the demand for Service Management and Connected Worker platforms.
Prior to Raymond James, Glen was a Managing Director at Houlihan Lokey (which ha...2024-01-3053 min
The Boardroom Buzz: Grow, Sell, or ExitEpisode 158 — Are Your Goals Nothing More Than a Wishlist?Fat Pat and Uncle Paul kick off the new year at WorkWave's 2024 Beyond Service User Conference and unpack the highlights of Paul's appearance at their panel discussion.
"Strategy in 2024" takes center stage. Spoiler alert: it's all about goals and objectives—it just keeps all the wheels turning. But so does showing your commitment to your people. How does sending team members of all levels to user conferences show you're invested?
PestPac vs FieldRoutes. Paul and Patrick lay down the lowdown on the types of companies that invest in these platforms. Why do some companies lean to...2024-01-1846 min
Pest in Class: Expert Voices in Pest ManagementThe Future of Field Famous: Looking Ahead to the New YearPop the champagne and call it a wrap, season one of Field Famous has come to an end!
Over the past 21 episodes, we’ve heard from some of the best in the industry – their stories of how they grew their businesses, how they manage their teams, and how they face the challenges of doing their best to make our food, homes, and workplaces stay pest free.
Join us for a quick look back at this past season of episodes and some incredibly heartfelt words from your fearless host, Dr. Chris Fasano as to what...2023-12-1905 min
Pest in Class: Expert Voices in Pest ManagementThe Bug Whisperer: Spreading Pest Knowledge Via Social MediaWhen you reach for a can of bug spray, you want it to work fast and wipe out that pest.
But have you ever given thought to what went into making that can of Raid or Sevin, or what formulas go into professional pest control applications?
Cassie Krejci, known on social media as “Cassie the Bug Doc," is here to answer that and more as we dive into her work as an entomologist for Rentokil Initial.
Cassie takes us through her journey to stepping out of the labs of academia and moving in...2023-12-0541 min
Pest in Class: Expert Voices in Pest ManagementChange Vs. Chance: Digital Transformation With Mark StewartDifferent software systems can offer similar looks.
"It bills. It schedules. It has mobile apps," says Mark Stewart, a strategic account executive for FieldRoutes. "But the key is efficiency. That's what is changing the game.
"It's all about, 'How do I make my employees' lives easier?'"
Stewart is a seven-year veteran with FieldRoutes who previously played roles in digital transformation processes for major media companies.
"I really want to help people in general understand what's going on today, what's different, and why change is important,"...2023-10-3137 min
Pest in Class: Expert Voices in Pest ManagementFrom Info To Insight: Tactics For Pest Control With Seth GerberThe customer comes to your pest control business with a problem. Their stress is up.
Bringing that stress down should be a key part of the sales process and customer retention.
"The faster that we can take control of the discussion, the faster that we can create comfort in our organization, the faster that we can give them a description that makes logical sense, and the faster that we can get a credit card on file, the longer they're going to stay," says Seth Garber, CEO of Pest Daily a...2023-10-1833 minPest in Class: Expert Voices in Pest ManagementFrom Info To Insight: Tactics For Pest Control With Seth GarberThe customer comes to your pest control business with a problem. Their stress is up. Bringing that stress down should be a key part of the sales process and customer retention."The faster that we can take control of the discussion, the faster that we can create comfort in our organization, the faster that we can give them a description that makes logical sense, and the faster that we can get a credit card on file, the longer they're going to stay," says Seth Garber, CEO of Pest Daily and co-founder of FRAXN."T...2023-10-1733 min
Pest in Class: Expert Voices in Pest ManagementWinning Strategies: Leadership, Culture, And Customers With Brad PittsBrad Pitts has built his new role as a consumer services consultant off years of experience and examples accumulated in the pest control industry.Chief among his teachings today is how to value team members: Not just in hiring good ones, but in retaining them."If employees view it as a career, they're going to stay with you, if you treat them the right way," says Pitts, whose resume includes stops at HomeTeam Pest Defense, Orkin Pest Control, Arrow Environmental Services, Fox Pest Control, and Hawx Pest Control.Listen or watch in this...2023-10-0332 min
Renegade Marketers UniteTuesday Tips: Content-ception: Boost Your Content PerformanceThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Marshall Poindexter of OpenEye Scientific, Patti Newcomer of FieldRoutes, and Jan Deahl of Drake Star To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2023-09-1905 min
Pest in Class: Expert Voices in Pest ManagementHis Best Pitch: Focusing On Culture And Finances With Pete SchopenPete Schopen isn't necessarily taking the road less traveled. But he's taking a road. Lots of them. Schopen, who founded his own pest control company after leaving sports broadcasting, sold Schopen Pest Solutions in 2023. Now he travels the country, with his wife, Tami, in their RV, meeting with pest control companies and sharing his lessons learned, some of them the hard way, about business finances and office culture. Listen or watch this Field Famous episode, hosted by Dr. Christopher Fasano of FieldRoutes, as Schopen talks about:1:10 His interests in writing and...2023-09-1939 min
Pest in Class: Expert Voices in Pest ManagementCoach ’Em Up: Controlling The Chaos With Sheri Spencer BachmanSports teams and athletes benefit from the guidance of a knowledgeable coach. Can pest control teams?Absolutely. Sheri Spencer Bachman, the owner of Pest Control Business Coach, is patrolling the sideline for them, converting her knowledge gathered as owner of Spencer Pest Services into strategies and techniques that can help a pest control business thrive."I help pest control business owners remove the chaos out of their business and allow themselves to function as business owners instead of having the business own them,” Bachman says. In this Field Famous...2023-09-0638 min
Pest in Class: Expert Voices in Pest ManagementBooks Smarts: I Do What I Do With Andrew de la ChapelleAndrew de la Chapelle, a senior consultant with PCO Bookkeepers, sees common pains in accounting and the pest control industry.Some accountants lack industry experience but still get hired to work with pest control companies. And some companies will use their own staff for accounting but can fall short of having enough experience. And that’s where PCO Bookkeepers and de la Chapelle can bridge gaps, as they do for about 400 pest control and lawn companies. "They don't bring that expertise that we bring," de la Chapelle says of some accountants. "If someone aske...2023-08-2241 min
Pest in Class: Expert Voices in Pest ManagementMaking Something Magical Happen: Do It And Don’t Quit with Allan DraperGetting a business off the ground and making growth happen is not for everybody. Allan Draper, CEO of proof. Pest Control, entrepreneur, investor, and podcast host explains why it’s the only option for him to FieldFamous podcast host Dr. Christopher Fasano. Draper discusses why an early attempt at starting a pest control business didn’t quite work out and his journey to where he is now. He shares his experience and advice for listeners thinking about starting a business. “I don’t believe in living a balanced life,” he says, “I don’t think there’s such a t...2023-08-0837 min
Renegade Marketers UniteTuesday Tips: Organizational Structure for SMBsThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Jake Goeckeritz of Bola AI, Michelle Puleio of SageWater, Patti Newcomer of FieldRoutes, and Marshall Poindexter of OpenEye, Cadence Molecular Sciences. To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2023-07-2504 min
Pest in Class: Expert Voices in Pest ManagementFrom Drilling To Fulfilling: A Second Career For Former Dentist Carl BraunMost of us couldn’t do this. But a former practicing dentist who is now a pest control company owner can find an easy parallel between the two careers. "How it's the same thing is we help our clients, just as we helped our patients, solve problems that are painful," Carl Braun, the owner of Quality Pest Control in Omaha, NE, tells FieldFamous podcast host Dr. Christopher Fasano. "It's just a different kind of a pain. And they can't do it themselves. You have to be in the people business to practice dentistry, and you have...2023-07-2538 min
Pest in Class: Expert Voices in Pest ManagementYear-Round Growth: Building Revenue During The Slow Season With Scott YoungHow does a pest control business keep the cash flowing and employees paid and retained during the slow winter months? Host Dr. Christopher Fasano sits down with Scott Young, president of Certified Lights, to discuss how he successfully added holiday lighting services to his pest control business and eventually evolved from Certified Pest to Certified Lights. The two discuss the original company’s expansion into new branches, their sale to a larger pest control company, and evolution over the years into Certified Lights. You’ll learn how Young added holiday lighting services to his pest control business after...2023-07-1142 min
Pest in Class: Expert Voices in Pest ManagementNavigating Gatekeepers: Tech Strategies for Commercial Triumph With Keith RobinsonDr. Christopher Fasano talks to Keith Robinson, board-certified entomologist and vice president of pest control services at Fine Tune, about his 30-year career and what he has learned along the way. From veteran to industry veteran, Robinson has learned a thing or two about building relationships that get you places. “These people are on LinkedIn,” he says. “If you can find them on LinkedIn and connect with them, you’ve got an opportunity.”Robinson shares what he’s learned about signing commercial accounts and retaining them, including technology's critical role and understanding the difference between residential and commercial s...2023-06-2738 min
Pest in Class: Expert Voices in Pest ManagementKeeping Connections: 'That Is What People Want To Buy' With Brian StarnesBrian Starnes embraces automation. But the co-founder and CEO of Pest SOS isn't all-automation, all-the-time. "Where connection is necessary, that's where you've got to be able to hone in on your people and keep that there," he tells Field Famous host Dr. Christopher Fasano. "That is what people want to buy."Starnes, whose company provides phone sales, customer service, scheduling, and billings and collections support for pest control businesses, joins Fasano to discuss:1:17 His journey that includes work in construction management and banking and hisleadership of seven pest control companies in different...2023-06-1335 min
Pest in Class: Expert Voices in Pest ManagementBlaze Your Own Trail: Building A Healthy Company And Creating Opportunities With Andy DeeringWhat began as a way to improve their service business, slowly evolved into one of the leading providers of software to the field service industry. Andy Deering, general manager of ServSuite by FieldRoutes and co-founder of ServicePro sits down with host, Dr. Christopher Fasano to share his perspective on running a good business, the dynamics of working with family, the evolution of software and service industries, hiring and retaining employees, and more. 1:45 From service provider to software company: The ServicePro origin story 7:30 How running a good business can open new opportunities to serve your customers...2023-05-3038 min
Renegade Marketers UniteTuesday Tips: Better B2B Customer MarketingThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Michael Callahan of Acronis, Rashmi Vittal of Productiv, Olga Noha of SplitMetrics, Dean Nicolls of Jumio Corporation, and Patti Newcomer-Small of FieldRoutes To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2023-05-2305 min
Pest in Class: Expert Voices in Pest ManagementNo Train, No Reign: Staying a Step Ahead Of The Pest With Chelle HartzerHaving a board-certified entomologist on the staff of your pest control business isn't as far-fetched of an idea as you might think. Most certainly, the training that one can provide is something no business should go without.In this episode, Chelle Hartzer of 360 Pest Consulting gives us an inside look at how pests think and act to infiltrate homes and food storage areas and how to stay a step ahead of them. And a bonus: You'll learn why Grandma had to sift her flour.In this Field Famous episode, Hartzer and Field Famous host Dr...2023-05-1635 min
Pest in Class: Expert Voices in Pest ManagementIt All Adds Up: Turning Challenges Into Opportunities With Christopher HarkinsOftentimes it’s the little things that lead to big wins or major setbacks. That’s a lesson that’s served Christopher Harkins of Pitbull Pest Control well over his five years and counting in the industry. Setting the right expectations – and re-leveling them if necessary – learning from successes and missteps, providing employees with autonomy and accountability, and more are discussed in this episode of the Field Famous podcast. 4:36 Evolution from retail to “utility” technician to Regional Operations Manager 9:09 Pitbull’s recent expansion into new territories and the challenges of serving multiple states 12:27 Reducing call-backs to save...2023-05-0241 min
Pest in Class: Expert Voices in Pest ManagementUnited To Protect Public Health And Tackle Malaria With Jonathan KidwellDid you know that malaria kills a child every minute? In this episode, Jonathan Kidwell, senior officer for partnerships and development of United to Beat Malaria, and Dr. Christopher Fasano discuss the dangers posed by mosquitoes, the challenges of fundraising, and the crucial role partnerships play in the fight against this lethal and preventable vector-borne disease. 3:45 Malaria causes, deaths, and the scale of the problem 5:30 Insecticide resistance and other challenges to beating malaria 8:00 How can you participate in World Malaria Day on April 25th 14:05 How the pest control industry and United to Beat Mala...2023-04-2523 min
Pest in Class: Expert Voices in Pest ManagementEssential Work: Protecting Public Health And The Environment With Dan BaldwinIn this episode, Field Famous host Dr. Christopher Fasano discusses the vital role of science in pest control with Dan Baldwin, vice president of technical services for Hawx Pest Control. Together they examine the role of technical expertise and confidence in ensuring pest management businesses can live up to their promises to their clients. They also touch on making pest management more than a job and inspiring staff to give their career their all, improving the customer experience. Listen as Baldwin and Fasano explore:2:19 The importance of creating processes and protocols to support the o...2023-04-1846 min
Pest in Class: Expert Voices in Pest ManagementDon’t Be A Hero: Hire To Fill Your Knowledge GapsTrent and Amanda Ragar didn’t initially choose to get into pest control service. But in making the transition to a new industry after years in the green with northwest Arkansas lawn care customers, Amanda Ragar knew right away what had to happen: “We needed to hire people that were smarter than us,” she says. Closing the knowledge gap has opened Natural State Pest Control for growth. In this Field Famous episode, Ragar and host Dr. Christopher Fasano discuss: 2:56 From Scott’s Lawn Service to Natural State Pest Control12:57 Keeping the...2023-04-0440 min
Pest in Class: Expert Voices in Pest ManagementBreaking The Mold: Bringing Tech To Pest Control with Breanna NeerlandPeople don’t like change, but change comes anyway. In this episode, Dr. Christopher Fasano, with Breanna Neerland of Kwik Kill Pest Control, digs deep into the benefits of working with family, advocating for technology, and the many benefits of efficiency. They discuss the role of education in providing excellent customer service and how the organization, Professional Women In Pest Management (PWIPM), is bringing women to the forefront of the pest control industry.13:19 Overcoming the resistance to change and making technology work for your business17:30 The role of software in facilitating a business to scale an...2023-03-2136 minRenegade Marketers UniteTuesday Tips: Euphemisms to Sell BrandThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Chip Rodgers of WorkSpan, Patti Newcomer of FieldRoutes, Ann Boyd of Stoplight, and Dean Nicolls of Oosto To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2023-03-1404 min
Pest in Class: Expert Voices in Pest ManagementDeliver the Goods: Start With Your Service Manager With Phil CooperIs your business doing enough to ensure service managers are making their technicians and other direct reports great? Phil Cooper, who has moved from second-generation pest control company owner to become the chief executive officer and chief transformation officer of TRNZ4m, shares his insights and advice on the topic in this episode of the Field Famous podcast. Listen as Cooper and Field Famous host Dr. Christopher Fasano discuss: 3:10 Cooper's business background and what he observes in this generation of owners5:17 Whether businesses have maximized the ability to deliver the best ser...2023-03-0636 min
Pest in Class: Expert Voices in Pest ManagementRecruitment 101: Finding The Best People For Your Business With Adam CreedDoes anybody ever wake up and say, “I want to be in pest control”? In this episode, Adam Creed joins Dr. Christopher Fasano to talk about how he got into the industry and how his sales background informs his storytelling approach to recruiting the right people. He also touches on the critical role efficiency plays in boosting profitability, staff retention, and, ultimately, growth. Learn how ABC Home & Commercial Services grew exponentially through building relationships and showing up for customers. 4:20 How adding services builds growth 22:16 Overcoming the challenges of the “slow season” 25:40 Tips for reducing...2023-03-0639 min
Pest in Class: Expert Voices in Pest ManagementIntroductionWelcome to the Field Famous podcast brought to you by FieldRoutes. On this podcast, we will hear from a diverse group of individuals who have all found success in the field service industry. From technicians and crew members to business owners to specialists and consultants, we'll learn about the unique paths they took to get to where they are today. Through the stories of our guests, we hope not only to entertain and educate our listeners but also to inspire them to take what they've learned and apply it to their own lives and businesses. Join us every two wee...2023-02-1703 minRenegade Marketers UniteTuesday Tips: Building a Customer Advisory BoardThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Chip Rodgers of WorkSpan, Patti Newcomer of FieldRoutes, and Chi-Chi Liang of Alloy To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2023-01-1703 minRenegade Marketers UniteTuesday Tips: Demand Generation Strategies to Drive PipelineThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Patti Newcomer of FieldRoutes, Jim (JD) Dillon of Tigo Energy, Dave Bornmann of Association Analytics, Tara Robertson of Bitly, and Cary Bainbridge of ABM Industries To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2022-09-2704 minRenegade Marketers UniteTuesday Tips: Attracting Great TalentThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Simon Schaffer-Goldman of Case Paper, Heidi Bullock of Tealium, Dan Lowden of HUMAN, Marshall Poindexter of Cadence Design Systems, Steven Duque of Pearl Health, Andrew Hally of Markforged, Patti Newcomer-Small of FieldRoutes, Ajay Khanna of Mezmo, Melanie Marcus of Surescripts, and Cynthia Crossland of Constella Intelligence. To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Ma...2022-09-1305 minRenegade Marketers UniteTuesday Tips: Work Smarter, Not Harder: Time Saving Tips for ProductivityThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Heidi Bullock of Tealium, Andrew Hally of Markforged, Patti Newcomer of FieldRoutes, and Ali McCarthy of Skience. To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2022-07-2603 minRenegade Marketers UniteTuesday Tips: Get More Out of Your MarTechThis is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Cindy Zhou of SecurityScorecard, Katrina Klier of PROS, Patti Newcomer-Small of FieldRoutes, and Michael McKinnon of LogRhythm To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you’re a B2B CMO, check out our thriving community: https://cmohuddles.com/2022-07-1204 min
ImigrandesComo empreender em tecnologia começando do zero Com Rubens Basso | #018Casas com grandes quintais gramados são bastantes comuns por todo os Estado Unidos. Os quintais arborizados e gramados precisam de manutenção e controle de pragas recorrente, porém, a maioria das empresas que prestam esse tipo de serviço tinha dificuldade para organizar os seus clientes.
A Field Routes é uma empresa de softwares que oferece um sistema de CRM para empresas de manutenção recorrente, e hoje a conversa é com o seu co-fundador.
Neste episódio do podcast “ImiGrandes”, a conversa é com Rubens Basso, Co-founder e CTO da Field Routes. Rubens explica o funcionamento e...2022-06-271h 11
PayFAQ: The Embedded Payments PodcastEpisode 14 | Facilitating the Future of Field Services With Embedded PaymentsHow would you like to be the driving force behind giving your customers the one thing they can never get enough of? In this episode of PayFAQ: The Embedded Payments Podcast brought to you by Payrix, host Bob Butler interviews Ryan Oakes, VP of Payments of FieldRoutes, about how payments integration has benefited the company and their customers.2021-10-2714 min