Shows
HOA Law Nerds, The PodcastEpisode 21: Nerdy Insights with FirstService ResidentialAnother Nerdy Insight! This time with our good friends, Mark Bailey and Shayla Love, of FirstService Residential.Mark, Shayla, Dan, and I spend a half hour talking communication and how critical it is for community associations, emphasizing the importance of the relationship between the Board and management. Don't mind our soap boxing about virtual meetings...For more information about FirstService Residential (FSR) and their management offerings near you, please reach out to Mark (Mark.Bailey@fsresidential.com) and Shayla (Shayla.Love@fsresidential.com).
2025-04-2145 min
StratagizePerfecting the RFP process: Council alignment tips for new managementIn this episode of the podcast, we explore how strata councils must align during the RFP process when selecting new management. Guests Dave Calloway, Regional Vice President with FirstService Residential, and Kim Palmieri, Vice President Sales & Operations East Region, share expert insights on avoiding common mistakes and ensuring smooth decision-making. Tune in to learn how to navigate this complex process and secure the right management team for your community. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin
2025-03-1356 min
StratagizeMaking data driven decisions: The power of BENCHMARK In this episode, CEO David Diestel discusses the groundbreaking Benchmark report from FirstService Residential. Packed with critical financial data for high-rise communities, this report is essential for budget-savvy boards. From maintenance fees to reserve funds, this guide supports boards to confidently back their budgetary decisions with data. Discover how this resource could transform your budget meetings. Our commitment to Life, simplified. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Get the Guides:
2025-01-2350 min
Brandermill Local RadioBrandermill Community Updates for Jan 20, 2025Timeline of Events - Brandermill Community (January 2025)
🗓️ January 20, 2025 (Monday)
- BCA Office Closed: In observance of Martin Luther King Jr. Day.
🗓️ January 21, 2025 (Tuesday)
- BCA Office Reopens.
🗓️ January 23, 2025 (Thursday)
- Hearing Panel Meeting: 6:00 PM via Zoom.
🗓️ January 25, 2025 (Saturday)
- Deadline: Removal of all holiday decorations from personal properties.
🗓️ January 27, 2025 (Monday)
- Board of Directors Meeting: 6:00 PM at North Beach Clubhouse (also available virtually via Zoom).
- Agenda: Approval of the 2025 Board of Directors Election Calendar.
🗓️ January 28, 2025 (Tuesday)
- ARC (Architectural Review Committee) Meeting: 3:30 PM at BCA Office.
🗓️ January 30, 2025 (Thursday)
- Roundtable Discussion: On Communications and Lifestyle, 10:00 AM at North Beach Clubhouse.
🗓️ January 31, 202...
2025-01-2008 minBrandermill Local RadioBrandermill Community Updates for Jan 13, 2025Timeline of Events - January 2025
Stay informed with the latest updates for our community. Here's what's happening this month:
📆 Key Dates:
- January 10th: Deadline for Q1 2025 assessment payments.
- January 13th: Community update email sent.
- January 15th (Wednesday): Architectural Review Committee (ARC) Meeting, 3:30 PM, BCA Office.
- January 16th (Thursday): Lifestyle Advisory Committee Meeting, 3:30 PM via Zoom.
- January 20th (Monday): BCA office closed for Martin Luther King Jr. Day.
- January 23rd (Thursday): Hearing Panel Meeting, 6:00 PM via Zoom.
- January 24th: 2025 BOD Election calendar shared.
- January 25th (Saturday): Deadline to remove holiday decorations.
- Jan...
2025-01-1412 min
Multifamily ExcellenceDavid Diestel | Chief Executive Officer | FirstService ResidentialWhat does it take to lead 18,000 associates across 9,000 communities?For David Diestel, CEO of FirstService Residential, the answer lies in trust, culture and a people-first approach to leadership.In this episode of Multifamily Excellence, David joins host Jonathan Treble to share his incredible career journey—from chemical engineering to uniting 24 brands under the FirstService name. David reveals how daily rituals like “First Call” huddles and programs like “Be the Difference” have shaped a vibrant, people-first culture across thousands of communities.Here’s what you’ll discover:➡️ How trust...
2024-11-1931 min
Mid Penn Bank PodcastBuilding Relationships as a key to life. A conversation with Michael Mendillo.Rory is joined by Michael Mendillo, President East of FirstService Residential. They discuss the history of FirstService Residential, how building relationships are key to life, and the evolution of the property management industry.Learn more about FirstService Residential.Learn more about Mid Penn Bank.Email us: podcast@midpennbank.comReferences in this podcast to “Mid Penn” are to Mid Penn Bancorp, Inc. and its subsidiaries and affiliates. This podcast expresses the views of its participants and may not represent the views of Mid...
2024-05-301h 10
StratagizeUnlocking Efficiency: Navigating Portfolio Assignment in Strata Management In this episode Brent and James speak dive into a critical issue facing strata managers in British Columbia - the challenge of portfolio assignment and its direct impact on service delivery to strata clients. Many strata clients face challenges due to the portfolio assignment system that simply do not exist in a non-portfolio market. Guest Darrin Whitney, Vice President of Operations for FirstService Residential unpacks the intricacies of portfolio assignment and offers insightful strategies to enhance service delivery. Join us as we uncover how to foster a more harmonious management experience. Connect with Stratagize:...
2024-04-0441 min
Amazing Business RadioEmpowering Employees to Create Customer Moments That Matter Featuring David DiestelEnabling, Recognizing, and Celebrating Great Customer Service Shep Hyken interviews David Diestel, chief executive officer of FirstService Residential. He talks about delivering exceptional service consistently, creating moments that matter, and empowering the team to provide amazing customer experiences. Top Takeaways: A brand is not just about a name. It’s about being united and joining together under a common set of values. It starts with leadership defining who you are as an organization and what you stand for. Then, it is reinforced daily throughout the organization through empowerment and recognition. Creating an organizatio...
2023-12-1930 min
StratagizeHow To Tell If You Have A Rogue Strata Council... And How To Deal With It.Join hosts Brent and James as they sit down with Peter Chan, Senior Director of Strata Operations at FirstService Residential, to unravel the mysteries of rogue strata councils. In this episode, you'll learn how to spot the warning signs of a problematic council, gain valuable insights into the intricacies of strata governance, and discover effective strategies for dealing with rogue elements in your community. Tune in for expert advice on maintaining harmony and order within your strata corporation. _________________________________ Over 1.5 million people live in strata housing in the Province of Br...
2023-10-1241 min
StratagizeBuilding Strong Communities Through Effective Bylaw GovernanceIn this episode, Brent and James delve into the realm of community building, joined by the insightful Sue Matthews, Regional Director at FirstService Residential. Together, they navigate the intricate landscape of effective bylaw governance, uncovering how well-structured bylaws can foster a sense of togetherness and harmony within residential communities. Drawing from Sue's extensive expertise, they offer valuable tips that strengthen the very fabric of strata living. Whether you're a strata council member or a resident looking to make a positive impact, this conversation provides actionable insights to cultivate thriving and united communities through thoughtful bylaw governance.
2023-08-3149 min
StratagizeMastering The Strata Warranty Process: Best Practices For Navigating With ConfidenceIn this episode, Brent and James dive into the world of strata warranties with Naomi Rozenberg, partner with Lesperance Mendes and equip you with knowledge & best practices to navigate the process with confidence. Understanding and implementing these tips will help ensure a smooth and successful warranty experience. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss w...
2023-07-2750 min
StratagizeBalancing Efficiency And Informed Decisions: Exploring The Impact Of The Civil Rights Tribunal On Resolving Strata MattersIn this episode, Brent and James meet with Alex Chang, partner at Lesperance Mendes and delve into the intriguing world of the Civil Rights Tribunal and its effect on resolving strata matters. While the tribunal's approach is lauded for its quick and efficient justice, there are concerns that the decisions reached may not always be well-informed. Council members are presented with essential insights and considerations to navigate this complex landscape. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch r...
2023-07-2056 min
It's Your Life PodcastMental and Emotional Self-care for womenDr. Mary Archibald - West Florida Counseling Services, LLC and Alisha Landrum - FirstService Residential.• Introducing Licensed Mental Health Clinician and owner of West Florida Counseling Services, LLC Dr. – Dr. Mary Archibald. Also getting to know Regional Director, Doctoral Student, and advanced grief counseling specialist Alisha Landrum.• The importance of Self-care.• What is Compassion Fatigue?• Discuss the issues regarding Mental wellness.• Discuss the Self-Care BootcampDr. Mary Archibald, PhD, LMHC, CAGCS holds a PhD in Psychology, Master of Science in Professional Counseling, and a Master of Arts Human Services Health and Wellness. She...
2023-07-1851 min
StratagizeCountdown To ChaosJoin hosts Brent and James in an eye-opening conversation about BC’s housing crisis. With thousands of people flocking to the region each month, the demand for housing is reaching unprecedented levels. However, the alarming reality is that the supply falls far short of meeting this surge in demand, setting the stage for an imminent price surge that threatens to leave countless individuals without affordable homes. In this captivating episode, they sit down with Brendon Ogmundson, Chief Economist with the BCREA to unpack the ineffectiveness of government policies aimed at curbing demand. Prepare to be shocked as they unveil a...
2023-07-061h 02
StratagizeBill 44: Solution To The Rental Crisis Or A Death Sentence For Strata Corporations?In this episode, Brent and James discuss Bill 44 with Jamie Bleay, partner at Bleay Both Uppal LLP. An in-depth look at the controversial removal of rental & age restrictions for stratas 2009 and older. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live o...
2023-06-2235 min
Long Term Investing - With Baskin Wealth ManagementFirstService - A Canadian Compounder with a long runway of growth.This week’s episode discusses Netflix’s initial success in cracking down on password sharing, followed by a rare macro forecast from Ernest, and then finally our feature company: a “boring” property management/renovations company that has delivered anything but boring returns.
https://www.antenna.live/post/a-first-look-at-the-impact-of-netflixs-password-sharing-crackdown
https://www.desjardins.com/on/en/savings-investment/economic-studies/canada-mortgage-debt-may-25-2023.html
2023-06-1233 min
StratagizeBig Brother In Your Strata: Are Privacy Rules Going Too Far? In this episode, Brent and James discuss privacy with Veronica Franco, partner & strata lawyer with Clark Wilson LLP. An in-depth look at the roles and responsibilities of strata corporations to protect your personal information. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how ma...
2023-06-0851 min
StratagizeThe Shortage Of Strata Managers Spark Fears Of Impending CrisisIn this episode, Brent and James meet with Chris Churchill, President of FirstService Residential BC to discuss significant challenges the strata industry is heading towards over the next few years and the implications this has for strata corporations and residents. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding su...
2023-05-2537 min
StratagizeHow Bad Landlords Make Bad TenantsIn this episode, Brent and James discuss the rental market and insights on how to be a good landlord with Keaton Bessey, managing broker of Greater Vancouver Tenant and Property Management Ltd. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us...
2023-05-1146 min
StratagizeConfessions Of A Former Strata ManagerIn this episode, Brent and James talk with former strata manager, James Payette and discuss his decision to leave his career and his hopes for the industry’s future. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our live...
2023-04-2750 min
Your Mortgage ProcessProperty Management Michael Mendillo, President at FirstService Residential, breaks down an array of points from early start of the business to the ins & outs of culture, hiring internally & property management. This is a great one for those who want to gain some knowledge on how to offer clients in a community at large with the highest tier service in the industry. I can't stress enough how companies with purpose & impact are the true heart of this country & with their philanthropic history of donating toys to children, assembling care packages for deployed troops and the homeless & helping build homes with Habitat for Humanity...
2023-04-191h 08
StratagizeEverything You Need To Know About Financial Statements: Best Practices For A Financially Healthy StrataEverything You Need To Know About Financial Statements: Best Practices For A Financially Healthy Strata In this episode, Brent and James speak with Isadora Goh, Vice President of Client Accounting for FirstService Residential who shares tips, advice, and red flags when reading financial statements. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most peop...
2023-04-1335 min
StratagizeThree Things You Need To Know Before You Hire A Strata EmployeeIn this episode, Brent and James discuss common mistakes strata councils make as employers of their own staff with Taryn Mackie, partner with Norton Rose Fulbright. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity wi...
2023-03-2342 min
Get on Board PodcastEpisode #10 - Overcoming Bias and AdversityMichael Mendillo, President of FirstService Residential hosts a special edition of the Get on Board Podcast featuring Women Business Leaders. In this very special edition Michael interviews Adrienne Zaleski, President of Landcaster Lanscapes, LLC and Jennifer Osborne, CEO of SC Companies. In this episode they discuss overcoming bias and adversity. #FirstServiceResidential #Leadership #WomeninLeadership
2023-03-1435 min
Get on Board PodcastEpisode #10 - Overcoming Bias and AdversityMichael Mendillo, President of FirstService Residential hosts a special edition of the Get on Board Podcast featuring Women Business Leaders. In this very special edition Michael interviews Adrienne Zaleski, President of Landcaster Lanscapes, LLC and Jennifer Osborne, CEO of SC Companies. In this episode they discuss overcoming bias and adversity. #FirstServiceResidential #Leadership #WomeninLeadership
2023-03-1435 min
StratagizeThe Most Common Mistake Councils Make Regarding Human RightsIn this episode, Brent and James discuss how Human Rights intersects with the Strata Property Act with Lisa Mackie, partner and strata lawyer with Alexander Holburn. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity wi...
2023-03-0844 min
StratagizeIt’s a Bird, It’s a Plane, It’s an Airspace ParcelIn this episode, Brent and James discuss the complexities of airspace parcels with Allyson Baker, a partner and strata lawyer with Clark Wilson. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James...
2023-02-221h 03
Get on Board PodcastEpisode #9: Get on Board Podcast - How Your Environment Shapes YouMichael Mendillo President of FirstService Residential launches the 2023 Get on Board Podcast. In this very special edition Michael interviews Adrienne Zaleski, President of Landcaster Lanscapes, LLC and Jennifer Osborne, CEO of SC Companies. In this episode they discuss how your environment shapes you.
2023-02-0925 min
Get on Board PodcastEpisode #9: Get on Board Podcast - How Your Environment Shapes YouMichael Mendillo President of FirstService Residential launches the 2023 Get on Board Podcast. In this very special edition Michael interviews Adrienne Zaleski, President of Landcaster Lanscapes, LLC and Jennifer Osborne, CEO of SC Companies. In this episode they discuss how your environment shapes you.
2023-02-0925 min
StratagizeA Rising Tide Lifts All Ships: The Importance of Education In this episode, Brent and James sit down with Roger Williams, Executive Director of PAMA who passionately advocates for the continuing education of strata managers. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Strata...
2023-02-0934 min
One Step Beyond: The Cadence Leadership PodcastIt Can't Just Be Words - David DiestelOn this episode of One Step Beyond, we are joined by David Diestel.
David Diestel, CEO of FirstService Residential, joins the One Step Beyond Podcast from their Dania Beach, Florida corporate office to talk about stepping into his new role as CEO and his over two decades of experience working with the company.
We talk about what it means to show up on an elevated platform, what changes and what remains the same. This episode delves into recognizing the importance of every interaction.
During this episode Aram and David discuss maintaining healthy balance...
2023-01-181h 13
StratagizeBrutally Honest Strata AdviceIn this episode, Brent and James are interviewed by Amanda Farmer a strata lawyer from Australia on her podcast Your Strata Property. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
2023-01-1243 min
StratagizeNo Holds Barred With The Godfather Of StrataIn this episode, Brent and James sit down with Tony Gioventu, Executive Director of CHOA BC who pulls no punches with his opinion on the strata industry and what is needed to turn it around. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for ho...
2022-12-221h 08
StratagizeThe Number One Mistake Councils Make Regarding BylawsOver 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Col...
2022-12-0851 min
StratagizeThe Broadway Plan and The Future Of VancouverIn this episode, Brent and James have a conversation with Jaraad Marani, Vice President Development Advisory with Colliers to discuss the Broadway Plan. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James...
2022-11-2441 min
StratagizeThree Common Red Flags That Drive The Search For New Strata ManagementIn this episode, Brent and James have a conversation about the three most common red flags council members say drives them to look for new strata management. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Strat...
2022-11-1048 min
StratagizeWhat You Need to Know About Changes to Strata Lots & Common PropertyIn this episode, Brent and James discuss changes to common property with Ben Schiedegger, a strata lawyer from Hamilton & Co. What requires permission and what doesn’t from a council perspective as well as a strata lot owners’ perspective. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many...
2022-10-271h 01
StratagizeUnpacking Depreciation Reports And The Importance Of Capital PlanningIn this episode, Jason Dunn, Senior Project Engineer with RDH discusses the importance of a depreciation report as a planning tool for stratas. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one...
2022-10-0646 min
StratagizeHow To Service Your Strata Like A Fairmont HotelIn this episode, Dale Dyck, Vice President of Property Services with FirstService Residential BC discusses the impact a properly functioning services team can have to bridge the gap left behind by a portfolio-based strata management market. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how man...
2022-09-2245 min
StratagizeWhat You Need To Know About Strata InsuranceIn this episode Paul Murcutt, Senior Vice President of BFL Canada gives an overview of the strata insurance market and what stratas can do to minimize the impact of claims. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live ou...
2022-09-0131 min
StratagizeStrata management is a symphony, not a one-man bandIn this episode Darrin Whitney, Vice President of strata operations talks about the support a strata manager needs to effectively manage strata corporations. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and exp...
2022-08-1749 min
Get on Board PodcastEpisode #8: The Power of Genuine AppreciationIn this episode, Michael Mendillo and guests Jesse DiGiovanni and David Calloway discuss the power of meaningful appreciation. Finding the right balance of appreciation is important and our guests strike great analogies. Whether appreciation is like a team sport or if you are naturally gifted to care for others. Michael, David and Jesse deliver a great final episode for season 2.
2022-08-1509 min
Get on Board PodcastEpisode #8: The Power of Genuine AppreciationIn this episode, Michael Mendillo and guests Jesse DiGiovanni and David Calloway discuss the power of meaningful appreciation. Finding the right balance of appreciation is important and our guests strike great analogies. Whether appreciation is like a team sport or if you are naturally gifted to care for others. Michael, David and Jesse deliver a great final episode for season 2.
2022-08-1509 min
StratagizeHow to be a more effective council memberIn this episode, Brian Duff, the Vice President of Sales for FirstService Residential talks about the single most important element a successful council needs to have and unpacks the six most common personas of council members. Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one...
2022-08-0452 min
StratagizeShaping the future of workIn this episode, Lydia Tay, Vice President of Human Resources speaks passionately about the role HR plays in shaping engaging and inclusive workspaces. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and exper...
2022-07-2834 min
StratagizeThe ever-changing expectations of strata managersIn this episode Sean Ingraham, Senior Vice President speaks about the differing business models of strata management companies and how that has an impact on the customer experience. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one ano...
2022-07-2029 min
Stratagize30,000 foot view of the strata management industryIn this episode Chris Churchill, the President of FirstService Residential BC peels back the curtain and gives us some insight into the current state of the strata industry in British Columbia. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proxi...
2022-07-2030 min
StratagizeWelcome to StratagizeIn this episode, hosts Brent & James talk about why they created this podcast, and what you can expect. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. Stratagize with Brent Anderson & James Milne features conversations with industry...
2022-07-1905 min
Get on Board PodcastEpisode #7: "War" vs. "Peace" TimeIn this month’s episode, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, discuss what it’s like for people to work in “war” vs. “peace” times – peace times being normal times that provide the standard daily obstacles as opposed war times – being an enormous and stressful obstacle that associates must face (like COVID-19).
2022-07-1110 min
Get on Board PodcastEpisode #7: "War" vs. "Peace" TimeIn this month’s episode, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, discuss what it’s like for people to work in “war” vs. “peace” times – peace times being normal times that provide the standard daily obstacles as opposed war times – being an enormous and stressful obstacle that associates must face (like COVID-19).
2022-07-1110 min
Franchise VoiceFranchise Trends with Matt Haller and Charlie ChaseLive from IFE 2022 in New York!
IFA’s CEO Matt Haller sits down with podcast host Jack Monson to discuss challenges he’s hearing from small business owners and an update on IFA’s Open for Opportunity program. Plus, we’ll chat about next week’s Franchise Customer Experience Conference in Atlanta.
Next, Charlie Chase, CEO of FirstService Brands shares his thoughts on the empowering nature of the franchise business model as well as his objectives as the new Chair of the IFA.Special Guest: Matt Haller.
2022-06-1620 min
Get on Board PodcastEpisode #6: Does a Title Make a Leader?It’s an age-old question – does having a leadership title really make you a leader? In episode #6 of the Get On Board podcast, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, review the importance of “leaving your ego at the door” in business and in life. They also share some personal stories that highlight the importance of self-awareness and the difference between leading by example vs. making demands. They also talk about how being humble is the ‘common denominator’ of effective leadership skills.
2022-06-0622 min
Get on Board PodcastEpisode #6: Does a Title Make a Leader?It’s an age-old question – does having a leadership title really make you a leader? In episode #6 of the Get On Board podcast, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, review the importance of “leaving your ego at the door” in business and in life. They also share some personal stories that highlight the importance of self-awareness and the difference between leading by example vs. making demands. They also talk about how being humble is the ‘common denominator’ of effective leadership skills.
2022-06-0622 min
Get on Board PodcastEpisode #5: Qualities of a LeaderIn the first episode of season 2 of the Get On Board podcast, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, discuss the foundations of what makes people “successful” and how they define what that success is. They also share some personal experiences that tie to how and why effective leadership is the catalyst for positive culture and top-tier businesses.
2022-05-1016 min
Get on Board PodcastEpisode #5: Qualities of a LeaderIn the first episode of season 2 of the Get On Board podcast, Michael Mendillo and guests Jesse DiGiovanni and David Calloway, discuss the foundations of what makes people “successful” and how they define what that success is. They also share some personal experiences that tie to how and why effective leadership is the catalyst for positive culture and top-tier businesses.
2022-05-1016 min
Get on Board PodcastEpisode #4: Self Awareness and the Power of EmpathyIn episode #4 of the Get On Board podcast, Michael Mendillo and guests Ilana Maimon and Walter Christian, dive deep on empathy and what it means to truly care about your employees, team and other people in general. They define empathy as the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place – and how that relates to business and in life. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, pre...
2022-04-1124 min
Get on Board PodcastEpisode #4: Self Awareness and the Power of EmpathyIn episode #4 of the Get On Board podcast, Michael Mendillo and guests Ilana Maimon and Walter Christian, dive deep on empathy and what it means to truly care about your employees, team and other people in general. They define empathy as the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place – and how that relates to business and in life. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, pre...
2022-04-1124 min
Get on Board PodcastEpisode #3: What is the Value of a Growth Mindset?In episode #3 of the Get On Board podcast, Michael Mendillo and guests Ilana Maimon and Walter Christian, uncover how acquisitions play a role in shaping culture for the “long game”. They also discuss how having a growth mindset can lead to increased collaboration and creativity among teams and companies. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means.
2022-03-0815 min
Get on Board PodcastEpisode #3: What is the Value of a Growth Mindset?In episode #3 of the Get On Board podcast, Michael Mendillo and guests Ilana Maimon and Walter Christian, uncover how acquisitions play a role in shaping culture for the “long game”. They also discuss how having a growth mindset can lead to increased collaboration and creativity among teams and companies. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means.
2022-03-0815 min
TSX QuarterlyFirstService Corporation (TSX:FSV) | 2021 Q4Fourth quarter 2021 earnings call for FirstService Corporation. For further information, please consult the company website at http://www.firstservice.com/For more TSX news, checkout www.tsxquarterly.comSupport this podcast at — https://redcircle.com/tsx-quarterly/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2022-02-1641 min
Tinnelly Talks PodcastEpisode 12: Choosing the Right Management Company with Guest Collette MarEPISODE DESCRIPTION In this episode, Co-Hosts Ramona Acosta and Steve Tinnelly discuss how to choose the right management company for your community association with Colette Marcelle of FirstService Residential. KEY POINTS Onsite vs. Portfolio Managers Full-Service Management Contract Management Expectations with the Board What is Included in the RFP? ABOUT OUR GUEST Colette Marcelle brings over a decade of experience in the property management industry in which she excels in cultivating lasting associate, client and vendor relationships. As a Community Manager, Colette’s strengths include a vast knowledge of bu...
2022-02-1048 min
Tinnelly LawEpisode 12: Choosing the Right Management Company with Guest Colette MarcelleEPISODE DESCRIPTION In this episode, Co-Hosts Ramona Acosta and Steve Tinnelly discuss how to choose the right management company for your community association with Colette Marcelle of FirstService Residential. KEY POINTS Onsite vs. Portfolio Managers Full-Service Management Contract Management Expectations with the Board What is Included in the RFP? ABOUT OUR GUEST Colette Marcelle brings
2022-02-0947 minTinnelly Talks PodcastsEpisode 12: Choosing the Right Management Company with Guest Colette MarcelleEPISODE DESCRIPTION
In this episode, Co-Hosts Ramona Acosta and Steve Tinnelly discuss how to choose the right management company for your community association with Colette Marcelle of FirstService Residential.
KEY POINTS
Onsite vs. Portfolio Managers
Full-Service Management Contract
Management Expectations with the Board
What is Included in the RFP?
ABOUT OUR GUEST
Colette Marcelle brings over a decade of experience in the property management industry in which she excels in cultivating lasting associate, client and vendor relationships. As a Community Manager, Colette’s strengths include a vast knowledge of building maintenance and contract negotiations. She specializes in project management and st...
2022-02-0947 min
Get on Board PodcastEpisode #2: Continuing the Conversation on CultureIn the latest episode of the Get On Board podcast (and continuation from episode #1), Michael -- and guests Ilana Maimon and Walter Christian -- continue to explore some fundamental principles of building and maintaining culture, as well as toxic situations that can create a negative environment for employees and teammates. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means.
2022-02-0713 min
Get on Board PodcastEpisode #2: Continuing the Conversation on CultureIn the latest episode of the Get On Board podcast (and continuation from episode #1), Michael -- and guests Ilana Maimon and Walter Christian -- continue to explore some fundamental principles of building and maintaining culture, as well as toxic situations that can create a negative environment for employees and teammates. The Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means.
2022-02-0713 min
2022-01-0400 min
2022-01-0400 min
Get on Board PodcastWelcome to the Get on Board PodcastThe Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means. In the first episode of the Get On Board podcast, Michael Mendillo discusses the importance of a positive culture is created within a company and covers the idea that, even if a company doesn’t mean to create one, a culture will always exist. Michael also explores ways in which leaders can app...
2022-01-0410 min
Get on Board PodcastWelcome to the Get on Board PodcastThe Get on Board podcast is a leadership podcast that will help you discover leadership wisdom through thoughtful and real conversations. Join your host and FirstService Residential, president, Michael Mendillo, as he shares perspective on culture, people and what being a great leader truly means. In the first episode of the Get On Board podcast, Michael Mendillo discusses the importance of a positive culture is created within a company and covers the idea that, even if a company doesn’t mean to create one, a culture will always exist. Michael also explores ways in which leaders can app...
2022-01-0410 min
Inspired Action for Imperfect HumansS3 EP1: "Showing up with your WHOLESELF" with Glenne ManligDo you show up with your WHOLESELF in the workplace? Or do you check your emotions at the door? In this Inspired Action For Imperfect Humans podcast episode Host Kyle Kalloo discusses with Glenne Manlig, President of FirstService Residential, how showing up with your whole self, and not checking your emotions at the door can lead to a better workplace, taking a me environment, to a WE environment.“Being a leader is not about how you can take whatever thing it is that you're doing to the finish line. It's how you can empower everybody else...
2021-11-1638 minTSX QuarterlyFirstService Corporation (TSX:FSV) | 2021 Q3Third quarter 2021 earnings call for FirstService Corporation. For further information, please consult the company website at http://www.firstservice.com/Support this podcast at — https://redcircle.com/tsx-quarterly/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2021-10-2841 min
Element XTorch Given Episode 04: Paul WoolnerIn summer '49, College Pro started a podcast to showcase the "x" element of our current franchisees that make them successful. In a limited-time series called Torch Given, in summer '50, our CEO Tony Valle is sitting down to talk with the founders, past CEOs, and trusted partners of this resilient brand called College Pro.
Paul Woolner has been the Strategic Architect and implementer of many programs in Innovation, Leadership Development, Change Management, and Brand Experience for FirstService Brands for the past 36 years. Starting with his involvement in College Pro, Paul is not your typical business leader...
2021-10-061h 20
Element XTorch Given Episode 02: Steve RogersIn summer '49, College Pro started a podcast to showcase the "x" element of our current franchisees that make them successful. In a limited-time series called Torch Given, in summer '50, our CEO Tony Valle is sitting down to talk with the founders, past CEOs, and trusted partners of this resilient brand called College Pro.
Our second guest is Steve Rogers, the former CEO and founder of The Franchise Company. Steve Rogers’ business career started in the summer of 1978 as a College Pro franchisee with $42,000 revenue, and took a fairly straight line to the CEO of The Fr...
2021-09-2228 min
TSX QuarterlyFirstService Corporation (TSX:FSV) | 2021 Q2Second quarter 2021 earnings call for FirstService Corporation. For further information, please consult the company website at http://www.firstservice.com/Support this podcast at — https://redcircle.com/tsx-quarterly/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2021-07-2843 min
TSX QuarterlyFirstService Corporation (TSX:FSV) | 2021 Q1First quarter 2021 earnings call for FirstService Corporation. For further information, please consult the company website at http://www.firstservice.com/Support this podcast at — https://redcircle.com/tsx-quarterly/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2021-04-2839 min
KINGS ConnectedBUILT UP IN THE WORD II - FirstServiceBUILT UP IN THE WORD II - FirstService by KINGS Connected
2021-01-171h 02
One Step Beyond: The Cadence Leadership PodcastHealthy High Performance - David Diestel, Ep. 29On this episode of One Step Beyond, Aram is joined by David Diestel, FirstService Residential’s South Region President. David is both a lifelong leader and athlete, and he and Aram connected to discuss the role that exercise and fitness have in the life of a leader. High performers live high stress lives, and balance is more important than ever. Why is it that leaders often find themselves drawn to the world of running, cycling, climbing, and as David shares, free diving? Buckle up and dive in.
In this episode, we talk about:
• How to come together as a team duri...
2020-11-3052 min
One Step Beyond: The Cadence Leadership PodcastThe Art of Client Retention. Ep. 5Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President & CEO Planned Companies, two leaders who we consider to be experts on the subject. Our guests share their expertise and personal philosophy on how they approach client retention, the importance of being committed to the client relationship and the skills every leader needs to hone t...
2019-11-181h 10
One Step Beyond: The Cadence Leadership PodcastThe Art of Client Retention. Ep. 5Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President & CEO Planned Companies, two leaders who we consider to be experts on the subject. Our guests share their expertise and personal philosophy on how they approach client retention, the importance of being committed to the client relationship and the skills every leader needs to hone to ret...
2019-11-181h 10
One Step Beyond: The Cadence Leadership PodcastLeading Acquisitions:
Making it Personal Ep. 4On this episode of One Step Beyond, we chat with Alex Nguyen, SVP of Strategy and Corporate Development at FirstService about leading through acquisitions. Acquiring companies is not for the faint of heart and we uncover what has made Alex and his team so successful. We discuss best practices and challenges, then we flip the script and get into Alex’s personal story and how that has informed his approach. Whether you’re familiar with this topic or it’s entirely new to you, this conversation will open your eyes to both the business side and the community minded, human...
2019-10-1338 minMaking it Personal Ep. 4On this episode of One Step Beyond, we chat with Alex Nguyen, SVP of Strategy and Corporate Development at FirstService about leading through acquisitions. Acquiring companies is not for the faint of heart and we uncover what has made Alex and his team so successful. We discuss best practices and challenges, then we flip the script and get into Alex’s personal story and how that has informed his approach. Whether you’re familiar with this topic or it’s entirely new to you, this conversation will open your eyes to both the business side and the community minded, human...
One Step Beyond: The Cadence Leadership PodcastLeading Acquisitions:
Making it Personal Ep. 4On this episode of One Step Beyond, we chat with Alex Nguyen, SVP of Strategy and Corporate Development at FirstService about leading through acquisitions. Acquiring companies is not for the faint of heart and we uncover what has made Alex and his team so successful. We discuss best practices and challenges, then we flip the script and get into Alex’s personal story and how that has informed his approach. Whether you’re familiar with this topic or it’s entirely new to you, this conversation will open your eyes to both the business side and the community minded, human side o...
2019-10-1338 minMaking it Personal Ep. 4On this episode of One Step Beyond, we chat with Alex Nguyen, SVP of Strategy and Corporate Development at FirstService about leading through acquisitions. Acquiring companies is not for the faint of heart and we uncover what has made Alex and his team so successful. We discuss best practices and challenges, then we flip the script and get into Alex’s personal story and how that has informed his approach. Whether you’re familiar with this topic or it’s entirely new to you, this conversation will open your eyes to both the business side and the community minded, human side o...
One Step Beyond: The Cadence Leadership PodcastLeaders in Emerging Markets:
The DIY spirit, the desire to create what will be and the value of suffering. Ep. 3There’s something electric about being on the front lines of a new idea. No path laid and no rules written. Leading in this space is a unique practice, not only do you need to be a visionary, you need to be able to do the work and roll with an ever-changing landscape. On this episode of ONE STEP BEYOND, we chat with leaders in two different emerging markets- cannabis and plant-based foods. Our guests, Chris Colohan, creator of Vegan Magic and Eric Gattoni, SVP of Operations at MJardin share their distinct experiences of risk-taking and navigating in uncharted waters an...
2019-09-161h 06The DIY spirit, the desire to create what will be and the value of suffering. Ep. 3There’s something electric about being on the front lines of a new idea. No path laid and no rules written. Leading in this space is a unique practice, not only do you need to be a visionary, you need to be able to do the work and roll with an ever-changing landscape. On this episode of ONE STEP BEYOND, we chat with leaders in two different emerging markets- cannabis and plant-based foods. Our guests, Chris Colohan, creator of Vegan Magic and Eric Gattoni, SVP of Operations at MJardin share their distinct experiences of risk-taking and navigating in uncharted waters an...
Customer Confidential: Untold Stories of Earned GrowthEp. 137: FirstService's Charlie Chase | The Business Lessons of RejectionRob Markey talks to Charlie Chase, president and CEO of FirstService Brands, which provides property services such as painting, remodeling and storage design through its franchise network. Charlie started as a painting franchise owner in 1982 and went on to start CertaPro Painters, one of the company’s brands. FirstService uses the Net Promoter System to collect feedback from not only customers, but also prospects who didn't choose his company's services. This allows FirstService's leaders to identify and address weak service experiences.
2018-07-1358 min
LatterHouseKingdom Financial Systems 14Put the right seed and you will get the right harvest
#CelebrationService The Word with Pst. Jemimah Mbaya
#wordofGod #Seed #Abundance #Kingdomprinciples #1stservice #Firstservice
2018-04-051h 03
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