Shows
The Disciplined Investor PodcastTDI Podcast: Quantum Leaps with Rogers (#931)The first time in history this is happening in India
What is Jim Buying?
A restraint of trade and why commodity prices are cheap
Looking to learn from one of the greats – GOAT!
This episode’s guest: Jim Rogers – The Investment Biker
NEW! DOWNLOAD THE AI GENERATED SHOW NOTES (Guest Segment)
Jim Rogers, a native of Demopolis, Alabama, is an author, financial commentator, adventurer, and successful international investor. He has been frequently featured in Time, The Washington Post, The New York Times, Barron’s, Forbes...2025-07-2752 min
The HJR PodcastBJJ Became His Obsession - Feat. Frank MirStep inside the fascinating journey of UFC legend Frank Mir in this candid new episode. Frank opens up about growing up training in his parents’ Kenpo Karate school and how those early days shaped his lifelong passion for martial arts and influenced his unique fighting style.He shares what it was like towering over his peers as a 6 foot tall 12 year old, and how his unusual size affected his experiences in sports as a young athlete.Frank takes us through the moment he shifted from wrestling to Brazilian Jiu-Jitsu, recounting the humbling lessons of constantly ge...2025-06-2812 min
Brews & Banter#130 From Garlic to Smoke and Beyond – A Chat with Jeff Rogers Join us at Angry Smokehouse in Baldwinsville for a flavorful sit-down with Jeff Rogers, the creative force behind Angry Garlic, Angry Smokehouse, and now Angry Waters. Jeff shares his journey from launching the garlic-centric Angry Garlic to traveling across the South and Midwest to master barbecue before opening Angry Smokehouse. We chat about the challenges of running two popular restaurants, his commitment to local ingredients, and his newest venture—Angry Waters, a floating food boat serving delicious eats to fellow boaters on local lakes and rivers. It's a story of passion, flavor, and bold entrepreneurial spirit. 2025-06-1648 min
Honorable Mention: A (Philly) Sports Podcast"Finals 3 Pack": Bryan Toporek from Forbes + Frank Klose from 97.3 ESPN + Chris Franklin from NJ.comOn the latest episode, we covered the NBA Finals, the upcoming MLB trade deadline, and the NFL offseason.NBA Finals: Bryan Toporek, ForbesMLB Trade Deadline: Frank Klose, 97.3 ESPNNFL Offseason: Chris Franklin, NJ.comBryan Toporek, Forbes - 00:01:30 - “The status of Tyrese Halliburton is the big thing I’m keeping an eye on. It sounds like he had a limp after Game 2.” - BT 00:03:10 - “To some extent, that’s what makes OKC so great… They have a bunch of these different options they can throw at you. They played 11 players in Gam...2025-06-111h 28
The ActivateCX PodcastHow Brands are using AI to Keep CustomersLearn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance. Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become s...2025-05-1124 min
Big Frank Show 2GOBig Frank Talks to PBR Rider Wyatt RogersThe PBR Velocity Tour Finals in Corpus Christi, this Friday and Saturday, May 2-3, as a part of the Buc Days Celebration! When the dust settles on the two-day event, PBR will crown the 2025 Velocity Tour Champion, who will receive a $50,000 bonus, culminating a grueling season of dozens of events that spanned the globe. Big Frank caught up with bull rider Wyatt Rogers ahead of the event. ABOUT WYATT ROGERS: Growing up in the sport, son of steer wrestler and team roper, Rogers began his cowboy lifestyle before he even left the crib. Excelling from a y...2025-04-2907 min
Happy Whole You212. The Power of Asking: Finding Your Voice & Reclaiming Confidence with Dr. Monique RogersIn this powerful and thought-provoking episode of The Happy Whole You Podcast, Dr. Anna Marie sits down with Monique Rogers for a deep and raw conversation about self-discovery, resilience, and the craftiness of asking for what you truly deserve. Monique shares her journey from relentless overworking to a defining moment that changed her life, leading her to embrace self-care, community, and personal empowerment. She dives into the science behind why women often hesitate to speak up, the societal conditioning that holds them back, and how practicing the "ask" can reshape confidence and success. ...2025-04-2846 min
The ActivateCX PodcastUse these 3 Tech Tools to make Money with AILearn more the 3 AI Solutions to improve business Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance. Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become su...2025-04-2122 min
The ActivateCX PodcastHow to become more Profitable with AILearn how to take action with AI to improve Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life?Sh...2025-04-2142 min
The ActivateCX PodcastWhy Your AI VoiceBots Drive Profits and Customer SatisfactionLearn more about using AI to improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your c...2025-04-1540 min
Engaged Jain Studies PodcastFrank Rogers, PhD | Spiritual Approaches to Cultivating CompassionThis episode of the Engaged Jain Studies Podcast features Professor Christopher Jain Miller in conversation with Professor Frank Rogers Jr., the Muriel Bernice Roberts Professor of Spiritual Formation & Narrative Pedagogy and Co-Founder & Co-Director of the Center for Engaged Compassion at Claremont School of Theology. Professor Rogers explores the concept of compassion within Western monotheistic traditions—Christianity, Judaism, and Islam—and examines how connection to a Sacred compassionate source fosters deeper human compassion. Drawing from his extensive work in Compassion Studies, Professor Rogers offers insights on cultivating self-compassion and extending it to the world.Course Announcement📖 This EJ...2025-03-1246 min
The ActivateCX PodcastHow to protect your AI & CX from Cyber AttacksYour AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading. Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers!Don't forget to subscribe for more tech updates!2025-02-1836 min
Jesus EnergyOn Living from our Essence through Radically Welcoming All Parts of Ourselves with Frank RogersIn this episode we hear from award winning author and long time professor - but most crucially the profoundly wise and gentle soul- Frank Rogers Jr. We learn from his wisdom on Internal Family Systems, how it can help us live a life that feels good in our bones, and of course the way it relates to the loving and compassionate mission of Jesus. IFS telehealth collective https://ifstherapyonline.com/california?gad_source=1&gbraid=0AAAAABdqL95H3u9-PcLyK4uEeYQrRQy9y&gclid=Cj0KCQiA88a5BhDPARIsAFj595gjhPhrDaSJNiABtlSxqFi4E_Pq-9FglVwig8...2025-01-2652 min
Dual Coast PodcastEpisode 2: Live with fitness expert and entrepreneur Frank SepeA deep dive into fitness and motivation as we interview Frank Sepe who tells us his story. @Dualcoastpodcast @Movetoday365 @Dscocs312025-01-1445 min
The MorninglineThe Morningline: Frank Rogers 01/09/2025Campbell County Administrator, Frank Rogers, joins Mari and Brian on The Morningline to talk about the Campbell County Supervisors voting down the expansion of the landfill, now needing to build a transfer station, does this have any effect on Region 2000, did the decision surprise him, and more.2025-01-0908 min
The Healing Place PodcastFrank Rogers, Jr. PhD - Cradled in the Arms of Compassion: An In-Depth Discussion on Trauma and Compassion
Let’s chat about your financial health here: https://teriwellbrock.com/request-a-quote/
Such a soul-felt discussion with Dr. Frank Rogers, spiritual director, speaker, retreat leader, and author. Please join us as we discuss:
Dr. Frank’s insights on compassion as a healing tool
his personal story of childhood sexual abuse and his journey of recovery
an understanding of IFS (Internal Family Systems)
his book Cradled in the Arms of Compassion: A Spiritual Journey from Trauma to Recovery
and so much more!
Welcome to The Healing Place Podcast! I am your host, Teri Wellbrock. You...2024-10-0429 min
The ActivateCX Podcast5 AI Methods to Improve Customer ExperienceLearn more about improving CX with AI: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!2024-09-2239 min
The ActivateCX PodcastTransform Your Customer Experience Using AI ToolsGet your AI Sorted https://activateCX.arroyo360.com/ai----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 How does the AI Consumer Choose Correctly?03:07 Getting Personal with AI05:48 Being On Brand Digitaly07:13 Matchmaker, Matchmaker07:44 Building an AI Practice2024-09-0321 min
The ActivateCX PodcastUnlocking the Secrets to AI MasteryGet your AI Sorted https://activateCX.arroyo360.com/ai----Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!Chapters00:00 Does AI support Multi cultural-language needs?02:37 How does AI Work with Omnichannel?07:57 Scotty, We Need More Data!11:36 Can AI Help Close Down Blind Spots?14:30 Feedback M...2024-08-2724 min
The ActivateCX PodcastHow AI is Changing the Way We CommunicateLearn more about RingCX https://activateCX.arroyo360.com/ringcx----Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!Chapters:00:00 What is the RingCX Strategy?04:40 Moving the Contact Center Forward in the Journey08:26 Betting the Farm11:28 Data is the New Oil14:01 Wisdom gained from Lessons Learned16:06 What we can expect next?18:35 Head over Heals21:56 The Non Sales Pitch23:26 Closing#podcast...2024-08-2023 min
The ActivateCX PodcastLearn AI Secrets of Business LeadersGet your AI Sorted https://activateCX.arroyo360.com----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 The Cognigy Origination Story01:07 Having the Senior Leadership Conversation03:00 Is There a Dystopian CX...2024-08-1233 min
The ActivateCX PodcastRevealing secrets of Zoom and their CX Planshttps://activateCX.arroyo360.com/ai----------Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!Chapters00:00 Cloud Native02:27 Does Zoom have the Engineering chops?04:47 Data is the New Oil08:21 The Automation Story11:03 Proof is in the Pudding13:18 Delivering on the Promise2024-08-0522 min
The ActivateCX PodcastThe True Business Potential AI Vendors are UnlockingGet your AI Sorted https://activateCX.arroyo360.com----Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!-----Chapters00:00 AI in the Contact Center01:54 Are we losing the Human Touch?04:22 What happens when AI gets Proactive?...2024-07-2926 min
The ActivateCX PodcastDon't Buy A Contact Center Until You Listen To This!Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!...2024-07-2233 min
The ActivateCX PodcastThe Next Big Thing in Contact Centers will Surprise Youhttps://activateCX.arroyo360.com/zoom----Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!2024-07-1525 min
The ActivateCX PodcastPump Up Your Customer Experience with These 5 Methodshttps://activatecx.arroyo360.com/5CXMethods---------------Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and automation to stay ahead in the ever-evolving landscape of customer sales and service. Watch now to unlock the potential of growing your business t...2024-06-2833 min
The ActivateCX PodcastHow AI will Help Customer ConversationsGet Your AI Strategy Sorted https://activatecx.arroyo360.com/aiIn this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!Chapters00.03 The Obstacle is the Way03:28 Towing the Line09:55 Becoming Indispensable15:18 Staying On-Point16:59 Can’t We All Get Along19:18 The Files are In the Computer2024-06-2431 min
The ActivateCX PodcastRevolutionize Your Business with Realtime GuidanceGet Your AI Strategy Sorted https://activatecx.arroyo360.com/aiJoin the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!Chapters00:03 The Balto Origination Story03:32 Changing the Conversation07:28 Baselining the Organization08:34 EX and the Big Picture12:36 Follow the Money14:20 The Ch...2024-06-1728 minHonorable Mention: A (Philly) Sports PodcastEagles 2024 OTA report | Phillies lead MLB in wins - Chris Franklin, NJ.com & Frank Klose, 97.3 ESPN00:01:30 - Eagles CB, Isiah Rodgers Sr. making big plays in OTAs00:05:00 - Eagles DB Coach, Christian Parker changing the culture00:08:00 - Who wins the Eagles’ WR3 job?00:11:35 - “There’s a lot you can do with” Ainias Smith from Texas A&M00:19:30 - Former Jets T Mekhi Becton00:25:55 - Pressure on Jordan Davis and Jalen Carter00:32:15 - Will the Braves keep it close, despite injuries?00:34:30 - What are the Phillies’ weaknesses?00:37:55 - Who could the Phillies be looking to trade for at the All Star Break?00:44:30 - Will Merrifield and Castellanos get it tur...2024-06-011h 05
The ActivateCX PodcastWhat Business Leaders Need to Know about AILearn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!2024-05-2219 min
The ActivateCX PodcastThe Secrets to Adopting AI in BusinessActivate AI in Your business https://activateCX.arroyo360.com/activateCXtodayWant to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.2024-05-1417 min
The ActivateCX PodcastWhy Nextiva Is Killing It (How They Did It)Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday-----Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.#contact center ai #customer experience #ai2024-04-1034 min
The ActivateCX PodcastUnveiling AI breakthroughsFind, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtodayDiscover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca. #ringcentral #five9 #AI #chatbot #IVA #disruption_4 2024-04-0320 min
The ActivateCX PodcastNextiva's Race to Democratize CX TechnologySelect the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday-----------As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.#cx #contactcenter #ex #ai #merger #nextiva #digital transformation 2024-03-2621 min
Empowered Through CompassionCompassion Through Spirituality: Frank Rogers JrSeason 2, Episode 23, Release Date: 3-19-2024
Empathy Through Connection
Frank Rogers Jr., PhD, is professor of Spiritual Formation and Narrative Pedagogy. He is a spiritual director, speaker, retreat leader and author. His books include, “Practicing Compassion,” and “Compassion in Practice: The Way of Jesus,” as well the fiction work, “The God of Shattered Glass.” He is the cofounder of the Center for Engaged Compassion.
Find out more about Frank Rogers Jr. here: www.centerforengagedcompassion.com/rogers.html
Frank wrote and dedicates his latest book, “Cradled in the Arms of Compassion...2024-03-2343 min
The ActivateCX PodcastExpert Tips for Hiring the Best CX Consulting FirmPrepare your Company CX → https://activateCX.arroyo360.com/Acti...---Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart fr...2024-03-1815 min
The ActivateCX PodcastWhy a Bad Approach to Deploying CRM will Crush Your BusinessOUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.WHAT IF…you are not ready to hit “go” on a n...2024-03-1220 min
The ActivateCX PodcastHow Margin and Regulations will Change the Future of FintechOUR GUEST...Basile Senesi is the CRO of Arc.tech, a leading FinTech firm, empowering startups with modern financial products---------------------------TO BE SURE...Fintech is a vertical disruptor, bringing radical change and transformation in the Financial Services space. The changes are pushing the boundaries of regulation, security, privacy, and customer experience. FIND OUT...how Basile and Frank (Your Host from Arroyo360) view the changing Financial Services vertical from the Fintech Perspective. Why the tension between achieving sustainable margins and regulatory compliance pose an obstacle t...2024-03-0334 min
The ActivateCX PodcastHow to Align Your Business to Adopt Self Service AIOUR GUEST...Mark Hamill is the CEO of Arcet Global, in an on-topic AI implementation strategy discussion covering organizational readiness, empowering teams, accelerating adoption, and reframing job displacement anxieties constructively.TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!FIND...2024-02-2521 min
The ActivateCX PodcastWhy Your CRM Doesn't Fit Like a GloveOUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.WHAT IF…you are not ready to hit “go”...2024-02-1826 min
The ActivateCX PodcastWhy Changing Your CX Culture Will Save Your BusinessOUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the c...2024-02-1333 min
The ActivateCX PodcastWhy a DIY Approach to AI Will Spell Your DownfallOUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning...2024-02-0621 min
The HJR PodcastRampage & Frank Mir on Flat Earth, Simulation Theory, and SurvivalWe’re back for ANOTHER great episode of The HJR Podcast with MMA legends Frank Mir and Rampage Jackson!The episode kicks off with Harrison asking Rampage to explain his recent flat earth theories circulating in the MMA world. Rampage dives into the reasons for his beliefs followed by Frank explaining the reasons he believes otherwise. Harrison moves on to talk about simulation theory, and the idea that everybody is given programming at birth. He then moves onto the topic of survival in t...2024-02-0139 min
The ActivateCX PodcastStop Being a Watcher of AI and Get In the GameOUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition deci...2024-01-3019 min