Shows
CX PassportThe one with the BPO whisperer - Fred Shadding E87What's on your mind? Let CX Passport know...🎤Improve your brand’s customer experience in “The one with the BPO whisperer” with Fred Shadding of The Call Center Source in CX Passport Episode 87🎧 What’s in the episode?...🎯BPOs that improve Customer Experience, not degrade it😲~24:30 - A VERY controversial contact center tool: Auto-tune for accents?...what do you think about it?🔦How do you choose with 1000s of BPOs worldwide?👉The Front Line...The Front Line...The Front Line!🤩Morocco y'all...2022-10-1833 min
Advice from a Call Center Geek!A Conversation with Contact Center Consultant-Advisor Fred ShaddingSend us a textIn this episode of "Advice from a Call Center Geek!" we have our first guest interview! We took some time with call center adviser, consultant (broker..shhh not too loud) Fred Shadding. Fred has over 30 years of experience in the call center operations and consulting business.Topics of discussion include:What is the difference between a call center consultant and broker.Pricing and quality of centers around the globe.When should you outsource, when should you stay in house.What functions are being outsourced more rapidly.How do...2020-03-0936 min
The Sales Stackr PodcastCall Center Outsourcing and How SMBs Can Take Advantage of It TooThis week we sit down with the insightful Fred Shadding of The Call Center Source to learn how SMBs can take advantage of call centers and the entire outsourcing industry as a whole. 2019-07-2543 min