Shows
Sales Is King207: Marilee Bear | CRO, GainsightIn this episode, host Dan Sixsmith interviews Marilee Bear the CRO at Gainsight. Marilee reflects on her first year at the helm, discussing the company’s impressive growth trajectory, recent strategic acquisitions, and the challenges and opportunities presented by a major leadership transition. Marilee shares actionable strategies for improving net revenue retention, such as leveraging data-driven insights, fostering cross-functional collaboration, and investing in customer education. The conversation also explores the impact of AI on sales processes. Marilee offers candid leadership insights, discussing the importance of transparency, adaptability, and building a culture of continuous le...
2025-10-0637 min
Checked In with SplashGainsight Generated 7X ROI from Events—Here's How They Did ItMost marketers would be thrilled with 2x or 3x ROI from events. Gainsight consistently sees 7x.Emily Wilkes, Director of Field and Partner Marketing at Gainsight, joins Camille Arnold to discuss how they use events to drive pipeline and business growth. Emily shares how her team executes a variety of event types, each designed to engage prospects and accelerate the buyer journey. In this episode, you’ll get an inside look at how Gainsight aligns event strategy with business goals, uses data to measure success, and creates powerful cross-department collaboration.Tune in to learn:...
2025-09-1033 min
CELab: The Customer Education LabCELab - Ep 164 - Skilljar by Gainsight - Part 1In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their platforms and the future of Customer Education. We explore the importance of community in customer success, the vision behind the Customer OS, and how learning and community can work together to enhance customer experiences. Erica shares her journey from Salesforce to Gainsight, emphasizing the need for collaboration and innovation in the customer education space. The conversation highlights the significance of integrating learning and community to drive customer success and retention.
Highlights
Customer...
2025-09-0252 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s UncertaintyA few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also t...
2025-09-0145 minSales Is King203: Revolutionizing Customer Success | Gainsight CMO Keith PearceIn this episode of Sales is King, Dan Sixsmith interviews Keith Pearce, CMO of Gainsight, at the Gainsight Pulse Conference. They discuss the evolution of customer success, the impact of AI on the industry, and the importance of marketing in driving demand. Keith shares insights from his personal journey, leadership style, and his definition of success in the current market landscape.TakeawaysGainsight is a leader in customer success and AI integration.AI is enhancing rather than replacing customer success roles.The post-sale journey is...
2025-07-0119 min
The LeadrPulse PodcastWhy Most Aspiring Leaders Fail—and How to Avoid It with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we welcome back Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick is no stranger to leadership success, having been named Entrepreneur of the Year for Northern California and leading Gainsight to become one of Glassdoor’s Best Places to Work.In this episode, Nick shares his top three tips for aspiring leaders, dives into the mindset shifts that every leader needs, and reveals how responsiveness can give you a competitive edge.What You’ll Learn in This EpisodeTip 1: Be super responsive and be there for people...
2025-01-2309 minThe LeadrPulse PodcastHow This SaaS CEO Cracked the Code for Workplace Success 🌶️ with Nick Mehta, CEO of GainsightThis week, we welcome one of the most impressive CEO’s in SaaS to the LeadrPulse Podcast: Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick has achieved some serious accolades, including:Named one of the Top SaaS CEOs by the Software Report three years running.Honored as one of the Top CEOs of 2018 by Comparably.Finalist for EY’s Entrepreneur of the Year.And Gainsight won Glassdoor’s 2023 Best Places to Work.Of course, our first question was, how do you do it?In this episode, Nick sits down with Leadr CEO Matt...
2025-01-0918 min
SaaShimiSeason C - Ep. 6: Nick Mehta, CEO of Gainsight, on Creating a New Product Category + Past, Present, and Future of Customer SuccessNick discusses early days of Gainsight and how they were able to build a new product category - Customer Success - that since has become inseparable from SaaS.BIONick Mehta has been Chief Executive Officer of Gainsight, a leading customer success SaaS platform provider since February 2013. Prior to Gainsight, he served as Chief Executive Officer of LiveOffice, which was acquired by Symantec in January 2012. Before joining LiveOffice, Mr. Mehta served in several product management and engineering leadership roles at Symantec.TIMESTAMPS01:10 The Song01:45 Jbarra04:00 The Rise...
2024-09-0437 min
Inside The Workflow#6 - Nick Mehta, CEO Gainsight. Leading with Customer Experience.Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL Steelers supporter, and recently summited Mt. Kilimanjaro.In this episode, Nick opens up about his leadership philosophy, shares his CEO playbook, and explores the evolving world of work. Hear how he maintains his bo...
2024-09-0435 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics298: Nick Mehta, CEO of Gainsight, On Building A Human-First AI CultureNick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded Chipshot in the '90s. He holds a bachelor's degree in Biochemistry and a master's in Computer Science from Harvard. Beyond his professional achievements, Nick is a multi-talented individual, known for his popular blog "Metaphysical Musings," where he shares his love for Taylor Swift with...
2024-08-1939 min
The Big Exit ShowSelling Insided to Gainsight: Insights to Exit, Robin van Lieshout on Building and Selling a Software GiantIn today's episode, we're delving into the remarkable entrepreneurial journey of Robin van Lieshout, the founder who recently led his company Insided to a monumental acquisition by Gainsight.In this intimate conversation, Robin opens up about the highs and lows that come with building a successful business from its online consumer electronics origins to a community software leader netting 100 million ARR in 2022. Listen in as he shares the ups and downs of partnering with a friend, the emotional impact of downsizing his team, and the strategic moves that substantially increased his company's valuation.We're also...
2023-12-211h 07
Unchurned - The No. 1 podcast for Customer SuccessHow All Roads Led a Gainsight AE to UpdateAI ft. Kristie Gaunt (UpdateAI)Send Kristi, Jon, Mickey & Josh a message - https://www.speakpipe.com/UnchurnedPodcastWatch the banter on YouTube - https://youtu.be/N22Id931Tb4Join our upcoming FREE Pranayama Sessions for the CS community by signing up here: https://lu.ma/updateai_breathworkMickey is back! & Let's welcome Kristie Gaunt to the UpdateAI Squad!Kristie had been an AE at Gainsight for the past 2years. Join Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell to learn more about 14:10 - Working at Gainsight16:55 - The Work Cu...
2023-11-2944 min
SaaSy Talk UnfilteredSaaSy Talk S01.26: The Rebel's Journey: A Dive into the CFO Role with Alka Tandan from GainsightAbout The Guest(s): Alka Tandan is Chief Financial Officer at Gainsight. Tandan has over 20 years of corporate finance and operations experience in the technology industry, mostly focused on SaaS. She began her career in investment banking where she helped take Salesforce and Google public and has held various strategic and operational roles at MetricStream, Actian Corporation, and SAP. Tandan is also a limited partner and advisor for the venture fund Operator Collective as well as an angel investor, and is a founding member of The F Suite, a community platform for Chief Financial Officers of leading venture capital...
2023-11-2841 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023As mentioned at the start of this episode, our CS friend Mickey Powell and his family are experiencing hardship with the loss of a mother and brother in very short succession. If you'd like to help:Engage with Mickey Powell's LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:activity:7122633026576031744/GoFundMe to support his dad through end of life costs: https://gofund.me/fc16dc72 Thank you!+++++++++++++++++++++++Today, I am pleased to offer you this great conversation with one of the original Digital CS practitioners, Lane Holt of Gainsight. When I first g...
2023-10-2649 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018Get ready for an enlightening conversation as we sit down to converse with Aaron Hatton, Digital Customer Success Program Manager at Gainsight. With his vast experience and technical background, Aaron unpacks the intricacies of data, user self-identification, the growth mindset, and much more, giving you invaluable insights into Gainsight's own digital customer success strategies.In this episode, Aaron recounts how his technical & support background has formed into a career in Digital CS. He offers valuable strategies on tailoring the customer journey and capitalizing on data.This very tactical episode promises to deliver a wealth of...
2023-10-0346 min
Grit#152 CEO Gainsight, Nick Mehta: Human-FirstGuest: Nick Mehta, CEO of GainsightGainsight CEO Nick Mehta describes himself as “the person who goes all in, on whatever.” So when he had a personally difficult year, he didn’t just go to therapy — he also talked to a professional coach, and read about religion, and experimented with (legal) ketamine therapy. All of that led to him “better understanding the inner self ... [and] helping to find ways to suppress the exterior.” In other words, even though Gainsight’s culture is suffused with Nick’s values, he is consciously trying to unpack a “new version of myself” that is gr...
2023-08-211h 12
The CXChronicles PodcastCXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of NorthpassHey CX Nation,In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform.Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, and hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. T...
2023-07-1843 minAI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and AcademicsKarl Mosgofian, CIO of unicorn Gainsight, shares his journey to $200M ARR and how AI is helping the organization growWe’ve interviewed some legendary CIOs including Mark Settle from Okta (a repeat guest), Reza Nazeman from SAP Concur, and, more recently, Carter Busse from Workato.We’re joined by another unicorn CIO today, Karl Mosgofian. Karl has helped grow Gainsight to more than $200M ARR and 1,200 employees. He has been leading the IT organization for nearly six years after having spent time at Harmonic, Apple, and Cadence Design.Thanks to friend of the podcast Carter Busse for the intro to Karl.Listen and learn...How Karl's role has changed since he join...
2023-07-0335 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2Gainsight CEO Nick Mehta shares his top 10 mistakes in 10 years of running Gainsight. This is the second half of a Workshop Wednesday session in which SaaStr CEO Jason Lemkin chats with Nick about his top mistakes as a CEO. You can hear the first half in episode 656. You can watch the full video here: https://youtu.be/dtdh2Dkhpig ***** SaaStr Annual will officially be back in 2023. Join 12,500 SaaS CEOs, Founders, Revenue leaders, and investors. Annual 2023 will take place September 6-8, 2023 in the SF Bay Area. Podcast listeners can...
2023-05-0523 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 656: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 1Gainsight CEO Nick Mehta shares his top 10 mistakes in 10 years of running Gainsight. This is the first half of a Workshop Wednesday session in which SaaStr CEO Jason Lemkin chats with Nick about his top mistakes as a CEO. You can hear the second half in episode 657, which will air on May 5. You can watch the full video here: https://youtu.be/dtdh2Dkhpig ***** SaaStr Europa is back! And this time, we're heading to London for 2 fun-filled days of content, networking, and SaaS. Join us June 6th an...
2023-05-0329 min
TECHtonic: Trends in Technology and Services50. Customer Success: Meh-ga Insights from GainsightIn this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment.As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer success, and migrating commercial responsibilities, while addressing some of tech's biggest customer success questions:
How do you drive durable growth from your existing client base?
Is this a temporary pivot or permanent mentality toward being more cost-effective in tech?
What does Gainsight think about the pivo...
2023-04-2839 min
RevSignalGainsight Implementation & More with Josh LevinGainsight is the platform everyone thinks of when they look at customer success tools.
So when is team ready for Gainsight?
What does it take to put it in place? What are its core advantages?
When should CS teams consider Gainsight, and what use cases may require the addition of another tool in conjunction with Gainsight?
We asked Josh Levin, Manager of CS at Honecomb.io to share his experience. Josh worked as a technical architect at Gainsight, and has also recently implemented the platform for his team at Honeycomb.
Some of the lessons he's shared along the way...
2023-04-2543 min
CFO THOUGHT LEADER886: When SaaS Became the Destination | Alka Tandan, CFO, GainsightOne key takeaway from Gainsight CFO Alka Tandan’s career journey is the importance of being open to new opportunities and pivoting when necessary.Tandan started in investment banking, transitioned to media, and then vectored again to the SaaS industry.Looking back on the first move of her career, Tandan says that she “came to a decision” and quickly became focused on the best way to execute it. “Investment banking gave me incredible exposure to a range of business models and industries, but after 5 years, I realized that I really wanted to be on a company’...
2023-04-0349 min
Chief Evangelist with Ethan Beute011 Dan Steinman (Gainsight) on Building Affinity as Chief EvangelistToday’s guest is Dan Steinman, Chief Evangelist at Gainsight. Dan joins Ethan Beute and shares the idea that creating awareness of something that’s making a difference is the most important aspect of the role. Dan also discusses the three aspects of being a great evangelist, two ways to source insights to generate thought leadership, and why he and his CEO stopped trying to track and measure the ROI of his role. Be sure to listen in on Dan giving his advice on how you can become a better listener to your clients about what does and doe...
2023-02-0255 min
The Professional Services PursuitEp. 29 - (Part 1) The Equation for Customer Success According to Gainsight w/ Peter WrideWhat does professional services look like at Gainsight, THE customer success company? How does customer experience influence customer success? How do you get the best customer outcomes? On the latest episode of the Professional Services Pursuit podcast, we tackle all these questions and more as we talk with Gainsight’s Senior Vice President of Professional Services and Upgrades, Peter Wride. Other topics covered include:Peter’s journey to his current role and the most compelling reason why he joined a customer success companySome of Gainsight’s best practices for custome...
2022-11-1725 minThe Professional Services PursuitEp. 29 - (Part 1) The Equation for Customer Success According to Gainsight w/ Peter WrideWhat does professional services look like at Gainsight, THE customer success company? How does customer experience influence customer success? How do you get the best customer outcomes? On the latest episode of the Professional Services Pursuit podcast, we tackle all these questions and more as we talk with Gainsight’s Senior Vice President of Professional Services and Upgrades, Peter Wride. Other topics covered include:Peter’s journey to his current role and the most compelling reason why he joined a customer success companySome of Gainsight’s best practices for custome...
2022-11-1725 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCustomer Success for Brand Success with Scott Salkin of GainsightAccording to Gainsight’s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams - which translates to the fact that investing in customer success increases both revenue and overall value of the business.Today we’re going to talk about Customer Success Operations and the role it plays in the current success and future growth of companies.To help me discuss this topic, I’d like to welcome Scott Salkin, SVP and GM, Gainsi...
2022-11-1529 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXCustomer Success for Brand Success with Scott Salkin of GainsightAccording to Gainsight’s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams - which translates to the fact that investing in customer success increases both revenue and overall value of the business.Today we’re going to talk about Customer Success Operations and the role it plays in the current success and future growth of companies.To help me discuss this topic, I’d like to welcome Scott Salkin, SVP and GM, Gainsi...
2022-11-1529 min
SaaShimiSeason B - Ep. 3: Scott Salkin, SVP & GM at Gainsight Essentials, on Customer Success in SMBsScott discusses the rise of Customer Success, Gainsight Essentials, its GTM strategy, and the most common mistakes by SMBs when it comes to CS.BIOScott Salkin is SVP & GM, Gainsight Essentials at Gainsight. He is a seasoned entrepreneur, CEO, and senior B2B sales and marketing executive. Prior to joining Gainsight, Scott was the founder and CEO of Allbound, a B2B SaaS platform dedicated to helping businesses accelerate revenue through channel partners and ecosystems.TIMESTAMPS01:20 Scott's path to Gainsight04:15 Rise of Customer Success06:50 Changes in...
2022-06-3020 min
The Community-Led Growth ShowThe Community-Led Growth Show - Episode 029 w/ Nick Mehta, CEO at GainsightNick Mehta opens up the episode by sharing a bit about himself and Gainsight. Diving into the conversation, he explains why Gainsight leaned into community as a lever for growth from the very beginning to help expand and grow their Total Addressable Market (TAM). Community at Gainsight has grown geographically and both by the ones owned by Gainsight and those outside of Gainsight serving the greater customer success profession.
Next, Nick shares how he and the leadership team at Gainsight get buy-in and show ROI of their community efforts to the board and Vista Equity Partners. Zooming o...
2022-06-0925 min
The Support Automation ShowCustomer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Dan Steinman, Chief Evangelist at Gainsight. They discuss the difference between support and customer success and how businesses should apply automation to both.Learn more about Dan:Dan's LinkedInGainsight's LinkedInGainsight's Official WebsiteOther Resources:Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...
2022-06-0243 min
Success League RadioCS Essentials by Gainsight - Establishing a Customer Success CharterWelcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. On our debut episode, hosts, Kristen Hayer and Tim Van Lew, interview Easton Taylor. Easton is the VP of Customer Success at Gainsight and will share the story of how he ended up at Gainsight and the benefits of a cohesive CS Charter.Don't forget to subscribe to stay up-to-date on Customer Success best practices!
2022-03-1041 min
SaaSBoomiBecoming a category creator in Customer Success Management with Sreedhar Peddineni of GainsightYou finish your exit, you get financial security, you hang up the boots and go on a vacation. With each company you’re on a treadmill, no - you’re on a conveyor belt, for another 7-10 years. What if you have already exited two businesses, will you do it again?If you have to do it again, what’ll be the motivation behind it?From being a pioneer in the ‘on-prem to cloud journey’ with his first startup Host Analytics, and a category creator of Customer Success Platform with Gainsight, Sreedhar is...
2022-03-0144 min
The Support Automation ShowHow Can Automation Benefit Customer Success with Nick Mehta, Chief Executive Officer at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Nick Mehta, Chief Executive Officer at Gainsight. They discuss the importance of a strong collaboration between customer success and product, and what role automation can play in this relationship.Learn more about Nick and Gainsight:Nick's LinkedInGainsight's WebsiteOther resources:Schedule a demoIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.so...
2022-02-2432 min
Square One: Conversations with the Best in Business118: Nick Mehta, CEO of GainsightThis week, I was thrilled to chat with Nick Mehta, CEO of Gainsight. Gainsight is a particularly interesting company and story to unpack - they are the "category creators" of customer success. CS is a common place role and function in tech today, but creating software for CS was less than obvious 10 years ago. Since joining in 2013, Nick has led Gainsight through explosive growth, raised $150M+ and grown the team to 700+ people. In this episode, we unpacked lessons learned building a category creator, how to work through hitting a wall on the journey of explosive growth and h...
2022-02-1644 min
TractionSeven Lessons From Starting, Scaling and Selling Two Startups with Nick Mehta, GainsightOn this episode of the Traction podcast, host Lloyed Lobo of Boast.AI welcomes Nick Mehta, Chief Executive Officer at Gainsight. The goal of every startup is to exit via IPO, and if not, then by way of acquisition. But what should founders know about the process of getting there? Everything — from turning an idea into a scalable business to seeking potential buyers to what the reality of being owned by a larger company entails. Nick's first CEO role, at LiveOffice, led to the sale of the company in 2012 by Symantec for...
2022-02-0755 min
CohesionThe Convergence of IT & Comms For a Better Employee Experience with Robin Merritt, SVP, Chief of Staff & Community, & Karl Mosgofian, CIO of GainsightThis episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.
On this episode, Robin and Karl dive into best practices for how IT and Comms can work together. They also share why the roles of CIO and Chief of Staff w...
2021-11-3041 min
Gainsight GameChanger PodcastEvolution of Customer Success at a Hyper Growth BusinessIn this season finale, our special guest is John O’Melia, CCO at Contentsquare, one of the world's leading and fastest-growing SAS digital experience analytics platforms. John describes how Customer Success works in a company destined to scale exponentially, discussing the strategies he follows and challenges he overcomes with the help of his teammates. Listen to the final episode of a second season full of lessons learned and groundbreaking perspectives.Jump straight into:(04:38) - Being the CCO of a fast-growing software company - “I take responsibility for everything post-sales. We look at implementing customers, getting them...
2021-11-2423 minGainsight GameChanger PodcastIntroducing Customer Success in a Hyper-Growth BusinessAdopting a Customer Success methodology that’s able to scale efficiently requires a deep understanding of workflows, people, and tools capable of ensuring an empathetic experience for clients and customers. Today we have a conversation with Tom Vane, Head of Customer Success at Totaljobs, to explore more on these components and learn about the overall performance results and benefits within a complete CS strategy adaptation. Join us in this episode full of CS leadership insights and inspiring stories from Tom and his work at Totaljobs.Jump straight into:(04:44) - Time for adaptation: Realizing your company ne...
2021-11-1726 minGainsight GameChanger PodcastBuilding your Customer Success careerHave you tried creating your personal brand? In this episode we talk to Dana Soza, Founder and CEO at Dana Soza Customer Solutions and 2021 Top 100 Customer Success Strategist, delving into some smart alternatives to optimize the search process for an ideal profile, both for an employer and an employee. She also shares with us her life purpose, how she found it, and how it has allowed her to position herself as one of the best talents in the world of Customer Success. Listen and find out the formulas for understanding what it takes to find or become the ideal...
2021-11-1131 minGainsight GameChanger PodcastCreating a winning CS CultureWhether it’s a startup or a long-established enterprise, for every company culture is important because it binds the whole organization together and serves as the fuel for an active, healthy, and successful work team. In this episode, our guest Eduardo Amorim, Global Head of Customer Success at Sendcloud, shares some useful insights to understand which factors contribute in developing a CS Culture that is able to regenerate, grow and adapt to new kinds of frameworks while acknowledging and optimizing the company’s priorities.Jump straight into:(04:59) - Foundational aspects to grow a winning customer succ...
2021-11-0423 minGainsight GameChanger PodcastCS: Not Just for SaaS AnymoreWhether it is the growth in the number of people now working in CS departments or the 20,000 attendees to the most recent Pulse Everywhere event, Customer Success is only getting bigger and better. What does Customer Success look like and feel like in other models like B2B, public sector, or higher education? In today’s episode, CS strategist, influencer, and Director of Customer Success Solutions at MarketSource, Jeffrey Heckler joins us to chat about the new models of customer success, how we continue to understand customers through technology, and the effects of growing CS in day-to-day life. Listen no...
2021-10-2724 minGainsight GameChanger PodcastNailing your Customer Engagement StrategyHow and when is it the right time to engage with our customers? Rule #1: Customer engagement should never have a cookie-cutter approach. In today’s episode, our host is joined by Flexential’s Senior Manager of Customer Success Operations and Senior Director of Customer Experience Strategy, Jessica Owens, and Mike Garret, to deep dive into the best practices of a powerful customer engagement strategy. Throughout this episode, Jessica and Mike share the best practices that have allowed Flexential to set themselves apart from their competitors, the importance of taking action based on feedback, and how a strategy-and-technology perspective can thro...
2021-10-2023 minGainsight GameChanger PodcastIntroducing Digital Touch Customer SuccessDuring the last 18 months organizations have started to focus on introducing digital customer success strategies not only for their higher-paying customers but for the long tail of smaller buyers. One of the organizations that has done a great job in bringing this program to life is Sitecore. In today’s episode Global Vice President Customer Success and Renewals at Sitecore, Lara Barnes joins us to chat about their experiences implementing this new high digital touch customer success strategy, how they got everyone on board, and the way they’ve been iterating the original plan to suit companies in a bett...
2021-10-1325 minGainsight GameChanger PodcastBusiness Transformation in an Enterprise BusinessSoftware AG, one of the biggest software businesses in Europe, recently faced a huge transformation that shook up its 10,000 enterprise customers in over 70 countries and almost 5,000 employees. To talk about the massive Helix Project we talked to Andrew Cutler, Strategy, Transformation, and Customer Success Leader at Software AG. Andrew shares his experience transitioning from a perpetual licensed business model to a subscription one, and how customer success played a strategic role in this change. As Andrew points out, customer success in a proper subscription model is completely vital. Listen now and learn how AG made this huge transformation and...
2021-10-0620 minGainsight GameChanger PodcastThe 5 Pillars of CSIn the age of hyper-growth for customer success, it is vital to have solid foundations over which you can build and expand. What are the pillars that will ensure a good alignment once your team has grown to dozens or even hundreds of people? Are these foundations the same for every company? In this episode of Gainsight Gamechangers, Henry Trevelyan Thomas, Vice President of Customer Success at Tessian joins us to chat about his blog article Building a Customer Success Team: 5 Pillars of Success. Henry walks us through each one of the 5 pillars: People, customer, growth, community, and product...
2021-09-3026 minGainsight GameChanger PodcastNavigating your career in Customer SuccessOnly a few years ago there was only one role in the customer success world, Customer Success Manager. But as things have evolved and success has become more specialized, a bunch of new roles have popped up in this space. To talk about how to navigate your career in the customer success world, we invited Rachel Provan, Customer Success Director at Doodle to join us. Rachel shares her views on specialization CS roles, the most common challenges her mentees face in companies and what is the future of CSMs. Is it true that they could be the next CEO’s...
2021-09-2321 minGainsight GameChanger PodcastMind the "Outcome" GapHow can you deliver and demonstrate business value to a wide range of different personas? Everyone has a different idea of what success means and meeting every standard can be really challenging. To help us understand the “outcome gap”, our host Adam Joseph sits with Rav Dhaliwal, Investor, and Venture Partner at Crane Venture Partners. Rav talks about how to contain the outcome gap, where it probably comes from, and shares a few resourceful solutions to implement in wobbly situations. Plus, he and Adam discuss the importance of educating the customer in orienting their goals and discuss their top three...
2021-09-1627 minGainsight GameChanger PodcastCustomer OnboardingOnboarding is the most critical part of the customer journey, get it wrong and you’re behind the eight ball from the very beginning. In today’s episode, our host Adam Joseph talks to the President and Customer Onboarding Leader at Springboard Solutions, and author of the book Onboarding Matters, Donna Weber. Adam and Donna chat about her book, the importance of delivering true value to customers, and some key metrics to measure success. Listen now to learn some new practices on helping your customer get value since day one from an absolute onboarding expert. Jump straight into...
2021-09-0923 minGainsight GameChanger PodcastPooled CS ModelWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Topic: Pooled CS ModelOne hotly discussed topic in the CS world today: How can you effectively work with different types of customers? There are very innovative ways companies have approached this, one of which was recently fathomed by Brazilian RD Station. In today’s episode, Customer Success Executive Director of RD Station, Erika Tornice, joins us to chat about the Pooled Customer Success Mo...
2021-09-0225 minGainsight GameChanger PodcastThe Definition of ValueCustomer value is a crucial part of any business. Making sure your product is helping your clients achieve their goals is important. But how do you gather this information and use it correctly? In this episode of The Gamechanger Podcast, our host Adam Joseph sits with Christophe Labreure, Vice President of Customer Success at Nexthink, to talk about a widely used term: customer value. Christophe tells us his definition of customer value, the importance of quantification, and how to recognize achievable value. Plus, he shares why too much focus on value can be counterproductive. Join this conversation and learn...
2021-08-2623 minGainsight GameChanger PodcastCustomer Centricity at Unit4Customer success has to be a company-wide commitment and an ethos across the entire business. But, how do you make the promise of customer-centricity a reality? To dive deeper into this topic, our host Adam Joseph talks to Michelle MacCarthy, Global Head of Customer Success at Unit4. She shares her view on a successful customer-centric business, how to provide a better customer experience, and whether it is crucial to have a CSM position in your company.Jump straight into:(00:41) - Michelle MacCarthy’s work on customer centricity at Unit4 - “The company is delivering on this...
2021-08-1918 min
Metrics that Measure UpCustomer Success and its Business Impact - with Nick Mehta, CEO GainsightBeing the CEO of a B2B SaaS company that creates a new market category, grows the company to >$100M ARR, and then purchased for over $1B by a top tier Private Equity firm may be the ultimate goal of many entrepreneurs - but for Nick Mehta and Gainsight, it is just the beginning.Nick Mehta, joined Gainsight as CEO in 2013. Back then, Gainsight had just changed its name, launched its first user conference, and initiated the strategy to build a new market category for B2B SaaS - Customer Success Platform and a community for the r...
2021-08-0341 min
1Mby1M Entrepreneurship Podcast456th 1Mby1M Entrepreneurship Podcast with Nick Mehta, CEO of Gainsight - 1Mby1M Entrepreneurship Podcast
Nick Mehta, CEO of Gainsight, first spoke with me when Gainsight was very young. Much has happened since. This conversation catches us up on the interim years since 2013. Gainsight recently raised money from Vista Equity at $1.1 Billion valuation.
2021-07-1927 min
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch20VC's Therapist Thursday: We Are Not All Crushing It All The Time So Let's Stop Pretending, Working Through Challenges of Self-Worth and Self-Doubt & How To Find Joy in the Striving with Nick Mehta, CEO @ Gainsight Nick Mehta is the CEO @ Gainsight, the leader in all things customer success helping you put your customer at the heart of your business. Last year, as a result of their incredible success, Gainsight was acquired by Vista for a reported $1.1Bn but prior to that had raised over $156M from Lightspeed, Battery, Bessemer, Insight and Bain to name a few. As for Nick, he has been named one of the Top SaaS CEOs by the Software report three years in a row and holds one of the highest Glassdoor approval ratings for CEOs. Prior to Gainsight...
2021-07-1545 min
How the Fxck SEO PodcastEp. 34: The power of events in B2B marketing (Feat. Anthony Kennada, CMO at Hopin, ex-Gainsight CMO)This week's How the Fxck interview is with the incredible Anthony Kennada, CMO at Hopin.
Anthony was the first marketer and founding CMO at Gainsight, which grew to $100m ARR and sold for over $1bn to Vista in 2020.
At the time of recording this episode, Anthony had just joined Hopin, the explosively fast-growth hybrid events management platform.
(Hopin is the fastest growing SaaS business ever with a valuation of $5.6bn in under 2 years.)
So, safe to say, he knows his stuff and had a ton of tactics to share.
...
2021-07-0632 min
The Launch StationS01 Ep. 09: Nailing Implementations the Gainsight Way - Sridhar Gollapalli & Sudheer Sharma GodaIn this episode, we have Sridhar Gollapalli (VP - Customer Success) and Sudheer Sharma Goda (Director of Professional Services), Gainsight. Sridhar has over two decades of experience working in the software tech space and has worked with the likes of IBM and Microsoft. He transitioned from engineering leadership roles to customer success at Gainsight. Sudheer has a master's in Data Science and Analytics. He spent 15 years in tech consulting before he joined Gainsight to lead their professional services function.
In this episode, they talk about:
How the Customer Success function was established at Gainsight
How the...
2021-04-2245 min
Growth UnscriptedGainsight CEO: Nick MehtaNick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs. 1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan 3:07 The importance of community in the growth of the customer success field 7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed 11:31 Why Nick is known as bei...
2021-03-0440 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 420: Mastering the Art and Science of Product-Led Growth with Mickey Alon, Founder, and CTO @ Gainsight PX and Ciara Peter, VP, Product @ GainsightProduct-led growth is a disruptive go-to-market strategy adopted by the most successful companies in the subscription business, including Slack, Dropbox, Twilio, and Shopify. Drawing on his personal experience building innovative SaaS products, Mickey Alon, the creator of Gainsight PX, and Ciara Peter, VP Product at Gainsight, will cover the principles of Product-led growth strategy, how to build a product growth team, and how product teams can apply this strategy as part of their 2021 roadmap. Video and blog post: https://www.saastr.com/mastering-the-art-and-science-of-product-led-growth-with-gainsight/
2021-01-2126 min
Heart of BusinessGainsight's CEO on the conference that launched the customer success movementIn episode two, AK catches up with his former boss, Nick Mehta, CEO of Gainsight. They talk about how Gainsight hitched its fate not to a technology or a trend, but to its customers, and went all in on creating a community for them with the Pulse Conference. This interview was recorded before the announcement that Vista Equity Partners would be making a majority investment in Gainsight, valuing the company at $1.1B. But AK and LB discuss the role the Pulse movement played in helping the company reach this pivotal moment. AK and LB also discuss some...
2020-12-1750 minGainsight GameChanger PodcastThe Importance of the CCO RoleChief Customer Officer (CCO) roles have become more and more popular in our industry, and even COVID was involved in the increasing demand for these roles in the field. In this episode, Adam is joined by Rosalyn Curato, CCO at Allovue, to chat about the importance of these roles inside the ecosystem, why they deliver such a strong message internally and externally, and how they will keep evolving in the industry. Listen now to learn how to make customers feel prioritized and taken into account in your processes, and the skills you need to make it as a CCO.
2020-12-1725 minGainsight GameChanger PodcastBuilding Customer ProgramsCustomer programs are a great way for organizations to establish a fruitful relationship with clients, improve internal operations, and have a look at the important metrics that these programs throw. Customer programs bring great benefits to the business, but they require attention and work. In today’s episode, Adam is joined by Dana Alvarenga, Director of Customer Experience (CX) at SlapFive, to chat about the value of advocacy, the cruciality of CX roles inside an organization, and the importance of celebrating your customers’ big and small wins. This episode contains great tips and advice, and you will even learn how...
2020-12-1024 minGainsight GameChanger PodcastThe Art of the Executive Business ReviewThere is nothing worse than holding meetings that ultimately lead to a waste of time, and it is no secret that you need to be respectful of your team’s and customers’ time if you want to keep them all happy. Executive Business Reviews (EBR) are the way to reconnect with your customers and reinforce the fact that you’re not involved in a vendor-customer relationship, but a trusting partnership. In today’s episode, Adam Joseph is joined by Vice President of Customer Success and People Operations at Swiftly, Maranda Dziekonski, to chat about the complex art of EBR. This uni...
2020-12-0331 minGainsight GameChanger PodcastRaising the profile of Customer Success InternallyWhen people think about Customer Success, their first thought may be around a business-customer relationship, when the work that takes place behind the scenes, within the team, is even more important. In today’s episode, our host, Adam Joseph, is joined by Troy Pratley, Head of Customer Success at Amplience, to chat about the magic of great teams in the CS field. Tune in to learn all about the impact of an illustrative score card, how to build credibility and trust with your team members, and the importance of motivating your collaborators and nurturing your professional relationships. Building a gr...
2020-11-2528 minGainsight GameChanger PodcastStarting a CS Function from scratchAs many businesses are implementing the Customer Success philosophy in their framework, the need for the newest CS professionals to learn and become experts on the field is evident. Not only are the CS practices getting popular inside different ecosystems, but teams forming CS managers are growing, adding up to the international community. In today’s episode, Area VP at Komodo Health, Selena Jankulovska and Head of Customer Success at Run The World, Shaun Porcar, join our host, Adam Joseph, to chat about the experience of starting a CS function from scratch. Listen now to learn how to structure yo...
2020-11-1931 minGainsight GameChanger PodcastMoving from the back-office into Customer SuccessWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success industry is constantly changing and evolving. In today’s world, recruiters don’t need to have a background in Customer Success to shine in the field, and sometimes collaborating with professionals with experience in other fields can be exceptional for companies.In this episode of Gamechanger, Adam has an amazing conversation with Sam Smith and Shanta Bodhan, both coming from different back...
2020-11-1223 minGainsight GameChanger PodcastLessons in Customer Success: Multitasking, Delegating, and Asking Why?Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. There are several major f...
2020-11-0527 min
Cloud and ClearEp 71 / THE EXISTENTIAL NECESSITY OF LONG-TERM ENTERPRISE CUSTOMER SUCCESS / Nick Mehta, GainsightNick Mehta, CEO at Gainsight, joins this episode to discuss the current and future state of the cloud and the impact these trends have on customers. Mehta also describes how his leadership style and the culture at Gainsight has evolved during these uncertain times. Host: Tony Safoian Guest: Nick Mehta Connect on Twitter: https://twitter.com/cloudnclear https://twitter.com/SADA https://twitter.com/Safoian https://twitter.com/nrmehta Connect on LinkedIn: https://www.linkedin.com/company/sa...
2020-11-0336 minGainsight GameChanger PodcastThe Academic Approach to Customer SuccessWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. In this episode, Bryan H...
2020-10-2833 minGainsight GameChanger PodcastCreating the complete Customer Success teamWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.In customer success, teamwork is certainly a main pillar of the ecosystem. It allows entire businesses to function smoothly and productively, that’s why it is so crucial for leaders to find the perfect fit when it comes to their team’s members. Is there such a thing as a perfect CS team, and if so, how can we build our very own dream team? In toda...
2020-10-2224 minGainsight GameChanger PodcastLearning from Churn and how CSMs can become better investigative journalistsWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Losing customers to churn is painful, we can’t deny that, but it is key for businesses to make the most out of these situations and learn from their customers’ experiences in order to evolve and better serve others. In today’s episode, we’re joined by Natasha Narayan, CEO and Co-Founder of IcebergIQ, to chat about the hidden value inside businesses and customers’ worst nightmare: churns. Wh...
2020-10-1523 minGainsight GameChanger PodcastCustomer Success - The International PerspectiveWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Customer Success has settled as a popular and prevalent practice for entire businesses across the globe. When it comes to individuals, it is important to cherish our own culture, but as CS professionals, we must cherish our customer relationships, especially at an international level. In today’s episode, our host, Adam Joseph, is joined by Interact Software’s Vice President of Customer Success, Kris Morrison, to chat...
2020-10-0823 minGainsight GameChanger PodcastMaternity Paternity LeaveWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Having kids is certainly one of the most exciting and significant experiences of our lives, but in a world where “hard work” is praised, maternity and paternity leave policies and opportunities are not the same for everyone. In today’s episode, our host, Adam Joseph, sits down with a panel of experienced guests to bring attention to this topic.Today’s episode guests are Aude Makk...
2020-10-0129 minGainsight GameChanger PodcastThe "A-Ha" Moment of Customer SuccessWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.In the Customer Success field, it is certainly fulfilling for managers to witness their customers’ “Aha!” moments, but how can we identify these moments clearly, and why are they so important for our clients and our companies? In today’s episode, Strategic Customer Success Manager at InVision, Waqa Hussain, joins us to chat about the importance of spotting and contributing to our customers’ milestones. Regardless of the scale...
2020-09-2427 minGainsight GameChanger PodcastCustomer Success IdeologyWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The most successful organizations are the ones whose teams are synchronized, fueled by motivation, and moving together towards their common goals. It all starts with the leaders… but how can companies create a truly strong philosophy that resonates with all of their members? In today’s episode, our guest Francis Cordón, Vice President of Field Operations at Quantum Metric, podcaster and martial arts guru, joins us to...
2020-09-1728 minGainsight GameChanger PodcastProduct Led Customer SuccessWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Even though Product-Led Customer Success sounds trendy and fresh, it has been around for quite a while now, and has contributed to the formation of professionals and entire businesses with its philosophy. In today’s episode, Dave Jackson, CEO of TheCustomer.Co, sits down with us to share his expertise around Product-Led Customer Success. He will uncover and clarify the major misconceptions of the method, as we...
2020-09-1026 minGainsight GameChanger PodcastHow to Master Presentations in CSWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.When you think about a presentation, you may immediately think about a conference with a wide audience, but presenting and pitching are much more common than you think, even in your day to day life. Regardless of your environment, the ability to present is crucial in everyone’s career. In today’s episode, CEO of TREACL Dave Chernick, joins us to chat about all the presentation skil...
2020-09-1030 minGainsight GameChanger PodcastPanel Discussion - Customer Success and Mental Health - Part TwoWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.COVID19 brought enormous changes to our previously “normal” life. How we used to go to work, hang out with family and friends, and our lifestyles in general, have been abruptly interrupted. Will we ever have the lives we used to before the health crisis? Possibly (and hopefully) not. Not everything is around uncertainty though, since the pandemic has brought the awareness and prioritization of mental health for...
2020-09-1041 minGainsight GameChanger PodcastPanel Discussion - Customer Success and Mental Health - Part OneWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The COVID19 pandemic heavily impacted our reality, as entire countries were forced to implement mandatory lockdowns to protect their people. Adapting to such abrupt changes has been difficult for everyone, and the mental health costs have been unmeasurable. Today’s episode is very special, as our host, Adam Joseph, sits down with CSM professionals, colleagues, and friends to address the importance of taking care of our me...
2020-09-1046 minGainsight GameChanger PodcastCOVID-19 Impact and the State of CS in FranceWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.COVID-19 caught humanity off guard: immediate and mandatory lockdowns across nations in the entire world left a mostly unprepared workforce with no other choice than to adapt and try to make the most out of it. But even though COVID-19 has brought a lot of radical changes to every single industry, it has also opened slots for numerous opportunities for both employees and employers. In today’s...
2020-09-1023 minGainsight GameChanger PodcastCustomer Success and the New "Remote Reality"Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.Through uncertain times, the way you reach out to others will bring out who you truly are, both as a professional and as a person. In today’s episode, our guest Jonathan Corrie, Co-Founder and CEO of Precursive, will share his insights and expertise around the Customer Success evolution through the COVID-19 pandemic and how it has become the heart of business strategy. You’ll take with...
2020-09-1026 minGainsight GameChanger PodcastTrailerIn Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Our GameChanger guests are intuitive and authentic, achieving amazing success as a result of their boldness and willingness to challenge the status quo.
2020-08-2601 minThe CXChronicles PodcastCXChronicles Podcast Episode 86 with Ashvin Vaidyanathan Chief Customer Officer from GainsightIn this episode of the CXChronicles Podcast we welcome Ashvin Vaidyanathan, Chief Customer Officer at Gainsight. Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Ashvin talks with the CXNation about how he and his team over at Gainsight think about the Four CX Pillars; Team, Tools, Process and Feedback.Listen to thi...
2020-06-2237 min
Businesses that Care Podcast (formerly Mere Mortals Unite)Success Built on Being Human First with Gainsight COO, Allison PickensAllison Pickens, COO at Gainsight, is an internationally known thought leader on driving subscription revenue growth and scaling teams. As the Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism. Allison was named one of Fortune’s Most Powerful Women and a Top Customer Service Influencer. She studied at Yale and Stanford so we know she is wicked smart. Allison built and scaled Gainsight’s post-sales functions, including a global team of more than 180 team members across Customer Success Management, Professional Services, Support, Custome...
2019-12-1830 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 264: Gainsight COO Allison Pickens on Why Customer Success and Product Management Are The New Sales and Marketing, How To Approach Building and Scaling "Services" As A Revenue Line & How To Build A CS Team On A Tight BudgetAllison Pickens is the COO @ Gainsight, the company that provides everything you need to turn your customers into your biggest growth engine. To date Gainsight have raised over $184m from some of the world’s best VCs in the form of Lightspeed, Bessemer, Insight Venture Partners, Battery Ventures and Salesforce Ventures just to name a few. As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. Al...
2019-09-0933 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 264: Gainsight COO Allison Pickens on Why Customer Success and Product Management Are The New Sales and Marketing, How To Approach Building and Scaling "Services" As A Revenue Line & How To Build A CS Team On A Tight BudgetAllison Pickens is the COO @ Gainsight, the company that provides everything you need to turn your customers into your biggest growth engine. To date Gainsight have raised over $184m from some of the world's best VCs in the form of Lightspeed, Bessemer, Insight Venture Partners, Battery Ventures and Salesforce Ventures just to name a few. As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. Allison...
2019-09-0933 min
Helping Sells Radio131 [Gainsight Pulse 2019] What do Gainsight, Salesforce, and Jira have in Common? Keith Mattes. That’s Who!We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Keith Mattes, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience. Learn more about Keith: https://www.linkedin.com/in/keithmattes/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpi...
2019-05-2716 min
The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomScale #6 - Should you disrupt or create a category? Lessons from Gainsight's CMO Anthony Kennada.Building a company is hard enough, but what if there's no clear market to launch into or no incumbent to disrupt? That's the situation Gainsight CMO Anthony Kennada found himself in when he joined the company that would become Gainsight in 2013. There was no playbook for category creation, so they built their own—and catapulted Gainsight into one of the fastest growing private companies in the world. On this episode of Scale, Anthony joined us for an open and honest look into their playbook for building the Customer Success category: the needle movers, the mistakes, and everything in between...
2019-04-1819 min
Harry Stebbings | SaaStrSaaStr Podcast 212: Nick Mehta, CEO @ Gainsight On Why Burying Customer Success Under Sales Does Not Work Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. To date Gainsight have raised... Continue Reading
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2019-02-2200 min