Shows
The LeadrPulse PodcastWhy Most Aspiring Leaders Fail—and How to Avoid It with Nick Mehta, CEO of GainsightThis week on The LeadrPulse Podcast, we welcome back Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick is no stranger to leadership success, having been named Entrepreneur of the Year for Northern California and leading Gainsight to become one of Glassdoor’s Best Places to Work.In this episode, Nick shares his top three tips for aspiring leaders, dives into the mindset shifts that every leader needs, and reveals how responsiveness can give you a competitive edge.What You’ll Learn in This EpisodeTip 1: Be super responsive and be there for people...2025-01-2309 minThe LeadrPulse PodcastHow This SaaS CEO Cracked the Code for Workplace Success 🌶️ with Nick Mehta, CEO of GainsightThis week, we welcome one of the most impressive CEO’s in SaaS to the LeadrPulse Podcast: Nick Mehta, CEO of Gainsight—The Customer Success Company. Nick has achieved some serious accolades, including:Named one of the Top SaaS CEOs by the Software Report three years running.Honored as one of the Top CEOs of 2018 by Comparably.Finalist for EY’s Entrepreneur of the Year.And Gainsight won Glassdoor’s 2023 Best Places to Work.Of course, our first question was, how do you do it?In this episode, Nick sits down with Leadr CEO Matt...2025-01-0918 min
B2B Revenue RebelsWin Competitive Deals Through Excellent Support - Areya Dargahi, Director of Mid-Market Sales at GainsightAreya Dargahi leads mid-market sales at Gainsight, a Series E SaaS company that helps businesses drive efficient growth by unifying the post-sales customer journey. Areya has built out their mid-market sales team from scratch, and now his team is bringing just shy of $10 million ARR.Gainsight started off as an enterprise-only solution and then moved down to target SMB and mid-market clients. They saw that smaller companies had outgrown the tools available to them and realized there’s a huge opportunity to expand.Although from a product perspective there weren’t many strong competitors that riva...2024-12-0333 min
SaaShimiSeason C - Ep. 6: Nick Mehta, CEO of Gainsight, on Creating a New Product Category + Past, Present, and Future of Customer SuccessNick discusses early days of Gainsight and how they were able to build a new product category - Customer Success - that since has become inseparable from SaaS.BIONick Mehta has been Chief Executive Officer of Gainsight, a leading customer success SaaS platform provider since February 2013. Prior to Gainsight, he served as Chief Executive Officer of LiveOffice, which was acquired by Symantec in January 2012. Before joining LiveOffice, Mr. Mehta served in several product management and engineering leadership roles at Symantec.TIMESTAMPS01:10 The Song01:45 Jbarra04:00 The Rise...2024-09-0437 min
Inside The Workflow#6 - Nick Mehta, CEO Gainsight. Leading with Customer Experience.Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL Steelers supporter, and recently summited Mt. Kilimanjaro.In this episode, Nick opens up about his leadership philosophy, shares his CEO playbook, and explores the evolving world of work. Hear how he maintains his bo...2024-09-0435 min
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics298: Nick Mehta, CEO of Gainsight, On Building A Human-First AI CultureNick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded Chipshot in the '90s. He holds a bachelor's degree in Biochemistry and a master's in Computer Science from Harvard. Beyond his professional achievements, Nick is a multi-talented individual, known for his popular blog "Metaphysical Musings," where he shares his love for Taylor Swift with...2024-08-1939 min
Enterprise AI InnovatorsUnderstanding AI and Customer Success with Gainsight CIO Karl MosgofianOn the 33rd episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Karl Mosgofian, CIO of Gainsight. Gainsight is an industry-leading customer success platform used by enterprise organizations to optimize the customer journey from beginning to end. In this conversation, Karl shares his thoughts on balancing the hype versus the reality of current AI capabilities, understanding opportunities presented by generative AI, and approaching AI integration as an enterprise team.Quick hits from Karl:On managing expectations between current enterprise AI and generative AI: “Some people ar...2024-01-1028 min
The Big Exit ShowSelling Insided to Gainsight: Insights to Exit, Robin van Lieshout on Building and Selling a Software GiantIn today's episode, we're delving into the remarkable entrepreneurial journey of Robin van Lieshout, the founder who recently led his company Insided to a monumental acquisition by Gainsight.In this intimate conversation, Robin opens up about the highs and lows that come with building a successful business from its online consumer electronics origins to a community software leader netting 100 million ARR in 2022. Listen in as he shares the ups and downs of partnering with a friend, the emotional impact of downsizing his team, and the strategic moves that substantially increased his company's valuation.We're also...2023-12-211h 07
Unchurned - The No. 1 podcast for Customer SuccessHow All Roads Led a Gainsight AE to UpdateAI ft. Kristie Gaunt (UpdateAI)Send Kristi, Jon, Mickey & Josh a message - https://www.speakpipe.com/UnchurnedPodcastWatch the banter on YouTube - https://youtu.be/N22Id931Tb4Join our upcoming FREE Pranayama Sessions for the CS community by signing up here: https://lu.ma/updateai_breathworkMickey is back! & Let's welcome Kristie Gaunt to the UpdateAI Squad!Kristie had been an AE at Gainsight for the past 2years. Join Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell to learn more about 14:10 - Working at Gainsight16:55 - The Work Cu...2023-11-2944 min
SaaSy Talk UnfilteredSaaSy Talk S01.26: The Rebel's Journey: A Dive into the CFO Role with Alka Tandan from GainsightAbout The Guest(s): Alka Tandan is Chief Financial Officer at Gainsight. Tandan has over 20 years of corporate finance and operations experience in the technology industry, mostly focused on SaaS. She began her career in investment banking where she helped take Salesforce and Google public and has held various strategic and operational roles at MetricStream, Actian Corporation, and SAP. Tandan is also a limited partner and advisor for the venture fund Operator Collective as well as an angel investor, and is a founding member of The F Suite, a community platform for Chief Financial Officers of leading venture capital...2023-11-2841 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023As mentioned at the start of this episode, our CS friend Mickey Powell and his family are experiencing hardship with the loss of a mother and brother in very short succession. If you'd like to help:Engage with Mickey Powell's LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:activity:7122633026576031744/GoFundMe to support his dad through end of life costs: https://gofund.me/fc16dc72 Thank you!+++++++++++++++++++++++Today, I am pleased to offer you this great conversation with one of the original Digital CS practitioners, Lane Holt of Gainsight. When I first g...2023-10-2653 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018Get ready for an enlightening conversation as we sit down to converse with Aaron Hatton, Digital Customer Success Program Manager at Gainsight. With his vast experience and technical background, Aaron unpacks the intricacies of data, user self-identification, the growth mindset, and much more, giving you invaluable insights into Gainsight's own digital customer success strategies.In this episode, Aaron recounts how his technical & support background has formed into a career in Digital CS. He offers valuable strategies on tailoring the customer journey and capitalizing on data.This very tactical episode promises to deliver a wealth of...2023-10-0350 min
Grit#152 CEO Gainsight, Nick Mehta: Human-FirstGuest: Nick Mehta, CEO of GainsightGainsight CEO Nick Mehta describes himself as “the person who goes all in, on whatever.” So when he had a personally difficult year, he didn’t just go to therapy — he also talked to a professional coach, and read about religion, and experimented with (legal) ketamine therapy. All of that led to him “better understanding the inner self ... [and] helping to find ways to suppress the exterior.” In other words, even though Gainsight’s culture is suffused with Nick’s values, he is consciously trying to unpack a “new version of myself” that is gr...2023-08-211h 12
CXChronicles PodcastCXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of NorthpassHey CX Nation,In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform.Northpass empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, and hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. T...2023-07-1843 minAI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and AcademicsKarl Mosgofian, CIO of unicorn Gainsight, shares his journey to $200M ARR and how AI is helping the organization growWe’ve interviewed some legendary CIOs including Mark Settle from Okta (a repeat guest), Reza Nazeman from SAP Concur, and, more recently, Carter Busse from Workato.We’re joined by another unicorn CIO today, Karl Mosgofian. Karl has helped grow Gainsight to more than $200M ARR and 1,200 employees. He has been leading the IT organization for nearly six years after having spent time at Harmonic, Apple, and Cadence Design.Thanks to friend of the podcast Carter Busse for the intro to Karl.Listen and learn...How Karl's role has changed since he join...2023-07-0335 min