Shows
Payments on Fire™Episode 255 - Glenbrook's On-Demand Learning Launch and Behind the Scenes with the Payments Education TeamIn this episode, Debbie Bartoo and Russ Jones join Yvette Bohanan to discuss Glenbrook's focus on payments education and share some of the fun and fascinating things that have happened in facilitating workshops for 34,000 (and counting) payments geeks. Listen in to hear behind-the-scenes insights from their workshop experiences and highlights from the latest offering, On-Demand Learning, as Glenbrook continues to evolve payments education with the changing industry landscape.
2025-01-3031 min
Payments on Fire™Episode 253 - Glenbrook Partners: 2024 Payments Industry Trends Wrap UpThe Glenbrook partners reflect on key trends and challenges in the payments industry that shaped 2024 - from generative AI, open banking, the evolving regulatory landscape, and the rise of fast payment systems worldwide. And you can't get the Glenbrook team in a "room" without discussing ongoing fraud implications, orchestration in merchant payments, and the progress of tokenization. Tune in to hear insights from our industry experts on these themes and more as we wrap up the year and look towards 2025.
2024-12-0550 min
Payments on Fire™Episode 236 - How to Make Money in Payments with Russ Jones, Glenbrook PartnersGlenbrook's Russ Jones often chats with professionals working for companies inside the payments industry who are providing payments and services to end users such as businesses, enterprises, governments, and individuals. Or they may be working at an enterprise, a merchant, or a biller. And they're all trying to figure out how to save money in payments. In this episode, Russ joins Yvette to talk through 8 simple ideas about how you make money in payments.
2024-04-1134 min
Payments on Fire™Episode 232 - Talking Payments and Fraud with Julie Fergerson, Merchant Risk CouncilIn this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson - a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit. We talk with Julie about how the payments industry has changed over the last two decades, with both the professionalization of payments and of fraud, and why she is now spearheading a certification program for the industry. True to form, we also had to share ou...
2024-02-1439 min
Payments on Fire™Episode 229: What Glenbrook is Watching in Payments in 2024It is a rare occurrence when we get to have ALL the Glenbrook partners in one episode of Payments on Fire! Glenbrook is kicking off the new year with a (lengthy) conversation on what payments industry trends and developments we think are the most interesting, compelling, and controversial at the moment, and what to watch as we move into 2024.
2024-01-0354 min
Payments on Fire™Episode 219 - Smart Takes on Cross-border Payments - Ryan Zagone, Head of Americas, Wise for Banks, and Joanna Wisniecka, GlenbrookGovernment leaders, policymakers, and a host of incumbent and new providers are focusing on cross-border payments. Innovating to increase transparency, lower cost, and make funds available in near real-time is showing up on agendas and roadmaps across the globe. Money and resources are being thrown at this problem from every possible angle. Yet friction points persist. Money does not get to beneficiaries with equal speed. Costs remain high and hidden. Compliance screening and due diligence create delays. Ryan Zagone, Head of Americas for Wise for Banks, and Glenbrook's Joanna Wisniecka join Yvette on this episode...
2023-09-0649 min
Payments on Fire™Episode 209 - Part 2 of What's Hot, What's Not, and What We're Watching: Checking in at 2023's Halfway Point with GlenbrookIn Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we're watching, where we might see some blind spots, or where the next set of curveballs will be coming as we get into the back half of 2023.
2023-06-2825 min
Payments on Fire™Episode 208 - Fanning the Flames: Glenbrook's Payments Boot Camp IntensiveRuss Jones chats with Yvette Bohanan about Glenbrook's new Payments Boot Camp Intensive workshop. Listen in to hear more details including agenda highlights, workshop format, and who should attend.
2023-06-2809 min
Payments on Fire™Episode 206 - What's Hot, What's Not, and What We're Watching: Checking in at 2023's Halfway Point with GlenbrookSome people know Glenbrook for our Payments Boot Camp workshops, some know us for our book - Payment Systems in the US - while others know us for this podcast. Interestingly, while we do all of those things, we are, in fact, a consulting firm. A consulting firm that believes educating industry professionals is a great way to make the industry stronger. Our consulting practice gives us a front-row seat to stakeholders across the value chain. Whether they are in start-ups or central banks, we hear what's on their minds every day and have the opportunity to...
2023-06-2148 min
Payments on Fire™Episode 200 - Fanning the Flames: Payments Post #3There are a lot of headlines in the payments world. Payments News is Glenbrook's curated news feed of the headlines that matter most every day, but we'll readily acknowledge that it can be a lot to digest. That's why we've introduced Payments Post, a month-end roundup of the news items that got us talking as a team along with some commentary about why we think they're particularly important to the direction of the industry. Glenbrook's Justin Pituch joins Yvette Bohanan in this Fanning the Flames episode to discuss the implications of the top April headlines, which were...
2023-05-1018 minPayments on Fire™Episode 196 – Fanning the Flames: PaymentsPost #2There are a lot of headlines in the payments world. PaymentsNews is Glenbrook's curated news feed of the headlines that matter most every day, but we'll readily acknowledge that it can be a lot to digest. That's why we've introduced PaymentsPost, a month-end roundup of the news items that got us talking as a team along with some commentary about why we think they're particularly important to the direction of the industry. Glenbrook's Justin Pituch joins Yvette Bohanan in this Fanning the Flames episode to discuss the implications of the top March headlines, including stumbling blocks for f...
2023-04-1420 min
Payments on Fire™Episode 193 - Fanning the Flames: Help! Am I becoming a Fintech?What do Fintechs have to do with the cereal aisle? Tune in to this episode of Payments on Fire: Fanning the Flames to hear the answer to that question and more, as Glenbrook's Chris Uriarte and Drew Edmond prepare for MRC Vegas 23.
2023-03-0322 minPayments on Fire™Episode 191: Fanning the Flames: A Year in Travel - JordanWe've reached our final destination on Glenbrook's 2022 tour of local payment methods around the world. Joanna Wisniecka joins Yvette Bohanan on this episode of Fanning the Flames to chat about her recent trip to Jordan. Joanna walks us through her experience opening and making payments with a Zain Cash account, and also provides insights into JoPACC (Jordan Payments & Clearing Company) initiatives throughout the country.
2023-02-1620 minPayments on Fire™Episode 190: Fanning the Flames: A Year in Travel - French PolynesiaWith many of us still experiencing cold and rainy winter weather, let's look to warmer climates as Glenbrook's Chris Uriarte walks us through his payments journey in French Polynesia. If you've attended a Payments Boot Camp, you've heard us say that payment systems are domestic by nature. The experience Chris has in the islands of French Polynesia really brings that point home. Listen in to hear his observations and key takeaways on local payment methods.
2023-02-1012 minPayments on Fire™Episode 189: Fanning the Flames: A Year in Travel - SingaporeThe next destination on our journey around the world is Singapore! Glenbrook's Chris Uriarte and Bethany May come on the show to share their stories using local and regional payment methods. Listen in to hear their experiences using GrabPay, QR codes, and even digital currency to pay a friend back for dinner. While at the Singapore FinTech Festival, Bethany also had the opportunity to participate in a Central Bank Digital Currency pilot put on by the Monetary Authority of Singapore. She provides her insights on the "purpose bound money" trial and overall observations on the research and e...
2023-01-2722 minPayments on Fire™Episode 188: Fanning the Flames: A Year in Travel - Turkey & EthiopiaNext up in Glenbrook's travelogue series, Nikhat Choudhury joins Yvette Bohanan to share her experience making payments on a recent trip to Turkey. In this double feature episode, Elizabeth McQuerry and Bethany May also provide observations on the local payments scene in Ethiopia, including their use of the e-money wallet Telebirr.
2023-01-2421 minPayments on Fire™Episode 187 - Fanning the Flames: A Year in Travel - BrazilIn 2022, travel started to get back to "normal" and the Glenbrook team had many opportunities to get out and about. No trip would be complete without running a few payments experiments. Over the next 5 Fanning the Flames episodes, we'll take you with us on our journeys to hear first hand experiences and observations with local payment networks across the globe. To kick the series off, Elizabeth McQuerry joins Yvette Bohanan to discuss a recent trip to Brazil.
2023-01-0624 minPayments on Fire™Episode 185 - Fanning the Flames: Glenbrook Education ProgramGlenbrook has been providing payments education for over 15 years. In that time, over 35,000 payments professionals have attended Glenbrook workshops, including the popular Payments Boot Camp. The Payments Boot Camp provides a thorough overview of the global payments industry - an industry that is constantly changing. As you can imagine, the material for our workshops changes with it. Glenbrook's Russ Jones joins Yvette Bohanan to discuss the refreshed Payments Boot Camp agenda as well as the newly designed Advanced Payments workshop. Listen in for a behind-the-scenes look at how Glenbrook's education content is curated and why certain topics m...
2022-11-0918 minPayments on Fire™Episode 184 - Talking ACH with Michael Herd, NachaWe talk about ACH a lot at Glenbrook (even coining the phrase "ACH is Hot") and there's a reason for that. More than 29 billion ACH Network payments were made in 2021, valued at close to $73 trillion. While ACH technology has been around for decades, modernization has made this system virtually unrecognizable from what existed in the 1970's, and it continues to evolve. In this episode of Payments on Fire®, George Peabody and Yvette Bohanan are joined by Michael Herd, Senior Vice President of ACH Network Administration at Nacha. In the conversation, Mike walks us through the state of AC...
2022-11-0249 minPayments on Fire™Episode 183 - Fanning the Flames: Money20/20 RecapGlenbrook's Bryan Derman, Chris Uriarte, Cici Northup, and Joanna Wisniecka are back from Money20/20 and return to Payments on Fire to debrief with Yvette Bohanan in this Fanning the Flames episode. If you listened to Episode 180, you know what hot topics the team was anticipating at the conference. Was it everything they expected? Tune in to hear the highlights and observations. https://pof.glenbrook.com/
2022-10-2923 minPayments on Fire™Episode 182 - Steering the Fintech through Regulatory Waters - Cameron Peake, Restive VenturesBecoming a fintech is no easy task. There's the foundational idea, there's the team, the market opportunity, macroeconomic conditions, and the necessary skills of running a business. Never easy and today it's even tougher for new fintechs given rising interest rates, consumer hesitation, and the uncertain global economy. There's also the make-or-break concern of regulatory compliance. In this Payments on Fire® episode, Cameron Peake, partner at VC firm Restive Ventures (recently renamed from Financial Venture Studio) joins Glenbrook's Yvette Bohanan and George Peabody in a discussion on the regulatory and contractual issues fintechs face. Ca...
2022-10-2644 minPayments on Fire™Episode 181 - Michael Steinbach, WorldlineJoin Wordline's Michael Steinbach and Glenbrook's Elizabeth McQuerry and George Peabody to hear the story of SEPA's creation, the Single Euro Payments Area. You'll also learn about Worldline, Europe's largest processor. It's an amazing story. If you are concerned with how networks work, or thinking of building network-based processes, there are lessons here - and cautions. https://pof.glenbrook.com/
2022-10-1946 minPayments on Fire™Episode 180 - Fanning the Flames: Money20/20 PreviewYvette Bohanan hosts Glenbrook's Bryan Derman, Chris Uriarte, Cici Northup, and Joanna Wisniecka to discuss their attendance at the upcoming Money20/20 conference. Listen in to hear what noteworthy payments trends the team is paying attention to and what related themes they expect to surface at Money20/20. We'll catch up with them after the conference to see what takeaways were most surprising or interesting. If you are attending Money20/20, we'd love to connect! Please reach out to Bryan, Chris, Cici, or Joanna on Our Team page or connect directly on LinkedIn. https://pof.glenbrook.com/
2022-10-1819 minPayments on Fire™Episode 179 - Understanding US Payment Regulation with Jennifer Aguilar, Alston & Bird LLPMost of us see payments innovation as the force that moves markets. That's true when it comes to user experience and the tech that moves money. But it is government regulation and business contract rules that guide and control what financial services players can, and can't, do with their shiny new tools. Or crusty old ones. Regulation in the US is a complex, multi-layered reality for incumbents and fintechs alike. In this Payments on Fire® episode, Jennifer Aguilar, Sr. Associate at law firm Alston & Bird, provides a crisp review of payment system rules, federal and state regulations, R...
2022-10-1443 minPayments on Fire™Episode 178 - TokenizationGlenbrook's Russ Jones returns with George Peabody and Yvette Bohanan on this episode of Payments on Fire® to discuss tokenization - a substitution of a high value primary account number with a digit that, in many cases, looks just like the original PAN, but isn't. Tune in as they break down how tokenization works and the security it provides, amidst numerous cooking metaphors. https://pof.glenbrook.com/
2022-10-0626 minPayments on Fire™Episode 177 - Fanning the Flames: Durbin-Marshall Credit Card Competition ActMerchants rejoice? Credit card interchange regulation is on the table with the Credit Card Competition Act of 2022. But the new rule proposed by Senators Dick Durbin and Roger Marshall is pretty unusual, and the researchers at Glenbrook have been hard at work trying to figure out what it means for the industry. How is it different from existing debit interchange regulation and credit interchange regulation in other jurisdictions? And how will players across the value chain react if the rule takes effect? Will anything really change? Glenbrook's Justin Pituch joins Yvette Bohanan to discuss potential implications. https...
2022-09-2021 minPayments on Fire™Episode 176 - Fanning the Flames: PaymentsEd Forum 2022Glenbrook's Drew Edmond joins Yvette Bohanan on the show to recap his experience at the PaymentsEd Forum in Washington DC earlier this month. In addition to attending the conference, Drew also spoke on a panel about "How collaboration at scale can improve outcomes" with Jordan Kaplan from Groupon and Jonathan Lee from Netflix, moderated by Tyler Heun from checkout.com. Tune in to hear more about Drew's panel discussion as well as the major topics of conversation around the conference "water cooler". https://pof.glenbrook.com/
2022-08-3025 minPayments on Fire™Episode 175 - Delegated Push Payments, Russ JonesIf you've attended a Glenbrook Payments Boot Camp®, chances are good that you remember reviewing push and pull payments during the key concepts. The determination for whether a transaction is push or pull comes down to who is sharing their payment address. If the receiver is sharing, it is a push payment. If the sender is sharing, it is a pull payment. But what if the sender and receiver are not personally involved in initiating the transaction? Russ Jones joins George Peabody and Yvette Bohanan on this episode of Payments on Fire® to talk about delegated push pay...
2022-08-1918 minPayments on Fire™Episode 174 - Fanning The Flames: Proof Of Work Consensus AlgorithmGlenbrook's Neel Saunshi and Yvette Bohanan return to explain the Proof of Work consensus algorithm. Listen in as they discuss what it is, how it works, and the environmental impact from the associated energy consumption. https://pof.glenbrook.com/
2022-08-1209 minPayments on Fire™Episode 173 - Fanning the Flames: NFTsIn this Fanning the Flames episode, Neel Saunshi joins Yvette Bohanan to discuss a very hot topic in the industry - NFTs. Tune in as they break down smart contracts, what's happening behind the scenes, and examples and applications for how this technology is being used to disrupt various industries. https://pof.glenbrook.com/
2022-07-2917 min
Payments on Fire™Episode 172 - Fanning the Flames: Fast Payments on the African ContinentGlenbrook's own Elizabeth McQuerry and Joanna Wisniecka just returned from spending a couple of weeks in Kenya leading training on inclusive payments systems. While in the country, they got to play end-users of digital payments and experimented with M-PESA's mobile money e-wallet. You may have been following their payments adventure on Glenbrook's LinkedIn page. Listen in to hear more about their experiences, some quick insights into other learnings from Kenya, and what fast payments developments they are seeing on the continent. https://pof.glenbrook.com/
2022-07-2126 minPayments on Fire™Episode 169 - Catching Up On The State Of Payments - Robin Gandhi, NiumGeorge and Yvette welcome back Robin Gandhi in this episode of Payments on Fire®. Formerly of TripActions (Episode 146), Robin is now the chief product officer of Nium, a firm specializing in bringing cross-border payments capabilities to banks, fintechs, and large and medium enterprises. Glenbrook has been taking a deep dive into Global Payments lately - check out recent recorded webinars. This conversation with Robin highlights the complexities and considerations involved in moving money across borders and the importance of in-country access to domestic payment systems. Thanks for visiting your "podcast home", Robin
2022-06-0341 minPayments on Fire™Episode 168 - Fanning the Flames: NACHA Smarter Faster Payments 2022 - Elizabeth McQuerry & Cici NorthupJust off the plane from Nashville, Glenbrook's Elizabeth McQuerry and Cici Northup sat down with Yvette Bohanan to chat about attending NACHA's Smarter Faster Payments Conference, where Elizabeth also participated in a session with the US Faster Payments Council. Tune in to hear their takeaways and why this year was "not your grandma's NACHA conference".
2022-05-1712 minPayments on Fire™Episode 163 - Payments Infrastructure and Foreign PolicyIn this timely episode of Payments on Fire®, Yvette Bohanan has gathered teammates at Glenbrook (Elizabeth McQuerry, Erin McCune, Cici Northup, and Joanna Wisniecka) to discuss the payment infrastructure supporting the foreign policy actions being taken as a result of the situation in Ukraine. In the past week, the UK, EU, and Switzerland announce sanctions against Russia, – with Switzerland setting aside a long-standing tradition of neutrality in participating in these actions and the US announcing sanctions against Russia's central bank in a move that prohibits Americans from doing any business with the bank as well as...
2022-03-0333 minPayments on Fire™Episode 162 - Stablecoins, Cross-border Payments & Interoperability - Ran Goldi, First Digital Assets GroupIn this episode of Payments on Fire®, George Peabody will have back on the show two people that our listeners know well. Yvette Bohanan from Glenbrook Partners' Education Team will co-host this episode, the second episode from 2022.Keeping the listeners updated about the digital currency systems, Yvette and Bethany May (new Senior associates) are promoting a webinar series about Central Bank Digital Currencies in February and another one in March about cross-border payments systems. Not by coincidence, today's guest is an expert on this topic.George will also welcome back Ran Goldi, CEO of First Digital Asset Group to t...
2022-01-2832 minPayments on Fire™Episode 160 - Innovation in Payments Workshop - Russ Jones, Glenbrook PartnersThe new year is coming with lots of innovations for the payment industry. Some of them will impact some companies and/or all the industry, changing how things work on the marketplace. George welcomes back Russ Jones to Payment on Fire and they will uncover the lens of the game-changing innovations, including talking about the upcoming events and changes that really matter to the arc of the payment industry. Glen is a Payments Consultant, Analyst, Co-Author of "Payments Systems in the U.S." and partner at Glenbrook Partners. In this episode, Russ will discuss the...
2021-12-0912 minPayments on Fire™Episode 159 - The Top KPI of International E-Commerce - Ralph Dangelmaier, CEO, BlueSnapIf you're an e-commerce merchant selling across border, you've got to answer a few questions: What methods of payment should you support in each country you sell in? Not every country is as infatuated with cards as is the U.S. And even if customers in those countries are using cards, how do you optimize your authorization rate? If you're not sophisticated about this, your decline rate could exceed 40%, a huge hit. It turns out routing transactions via local acquiring banks is one answer. But how do you do that? Subscription services store card numbers or a tokenized...
2021-11-0332 minPayments on Fire™Episode 158 - The High Pain of Push Payment Scams - PJ Rohall, FeaturespacePayment scams and the fraudsters who perpetrate them are everywhere. And as we speed up payments, the ability to send money from one account to another in near real-time, there's a lot to like for users. And for fraudsters. Scammers love it when they convince us to send them money from our own accounts. This is called authorized push payment fraud and it is a growing problem. To shed light on APP fraud, its impact, and some approaches to detecting fraudster coercion and the misdirected payments it causes, join Glenbrook's George Peabody and PJ Rohall...
2021-10-2141 minPayments on Fire™Episode 157 - Experts Deep Dive on Financial Health and InclusionFinancial health and inclusion in the US remain as major concerns and challenges for the nation, the millions who struggle with access to affordable financial services, and payments experts focused in this arena. Join Glenbrook's Erin McCune and Justin Pituch as they speak with a recent panel of expert practitioners in the financial health space: Kimberley Gartner, Arjan Schutte, and Ryan Falvey. Kimberley is Chief Growth Officer at Canary, a company that helps businesses establish emergency relief funds for their employees. Arjan and Ryan both work in the venture capital space; Arjan leads Core Innovation Ca...
2021-10-0838 minPayments on Fire™Episode 156 - How to Make Financial Health a Reality - Mimi Joy, Financial Health NetworkThis podcast with Mimi Joy explores consumer financial wellbeing in the US and initiatives to improve access to quality financial services for low and moderate income Americans. Mimi shares her perspective as Head of Partnerships at the Financial Health Network, a leading authority in the space. Topics discussed include: The current state of the financial health landscape Research on the effect of the pandemic on low and moderate income consumers and their financial wellbeing New approaches to serving the needs of vulnerable consumers Key financial health lessons for payments professionals Come to the Payments on...
2021-08-1638 minPayments on Fire™Episode 155 - Enabling Payments Operations and the Multiplayer Fintech Ecosystem - Dimitri Dadiomov and Rachel Pike, Modern TreasuryMultiplayer fintech takes payments services to levels of depth and breadth not seen before. The breadth of payments platform services enables other fintechs to bring comprehensive capabilities to their customers. Listen to this conversation with Modern Treasury's CEO Dimitri Dadiomov, its Chief Growth Officer Rachel Pike, and Glenbrook's Erin McCune. You'll hear: The creation story of Modern Treasury and the market conditions that proved demand The central role of enterprise payments operations How payments as a service is evolving as a business How its customers deploy its range of capabilities Why ACH is taking off in...
2021-08-1334 minPayments on Fire™Episode 154 - Fighting Disruption in Merchant Services with Payments Tech - Kyle Pexton and Nick Starai, NMIIn this wide ranging Payments on Fire® episode featuring gateway provider NMI, you'll hear how payment industry roles continue to evolve as tech and consumer preferences change. Topics covered include: The evolution of touchless payments from QR to Tap on Phone NFC transactions What a gateway does How a white label provider sells and who uses its services What an ISV needs to think about when considering the role of payments facilitator COVID-19's impact on merchant and consumer payments Take a listen to this conversation with Kyle Pexton, president and CFO of NMI and Nick Starai, N...
2021-07-0843 minPayments on Fire™Episode 153 - How to Make B2B Payments in a Few Lines of Code - Brady Harris and Adam Steenhard, Dwolla - Payments on Fire® Fintech SeriesFast payments will move the US payments market. But to get there, we need fintech to expose those capabilities. Zelle, the RTP Network, Same Day ACH, push to card, and eventually FedNow all need providers that connect up to those rails. For an enterprise or its software developers, a single integration to all sure would be easier. In this Payments on Fire® episode featuring Dwolla, you'll hear: A practitioner's view of how ACH and RTP differ and are being used? Why B2B digital payments are growing and what you need to know what's enabling that growth Learn w...
2021-07-0244 minPayments on Fire™Episode 152 - The Fast Payments Imperative - Elizabeth McQuerry, Glenbrook and Craig Ramsey, ACI Worldwide Curious about how fast payments systems like Zelle, the RTP Network, and FedNow work? Many fast payments use cases aren't about speed. Find out why. Fast payment systems are national "must haves" around the world. Take a listen to this conversation with Glenbrook's Elizabeth McQuerry and ACI Worldwide's Craig Ramsey. Come to the Payments on Fire® website for: Expanded show notes Video snapshot Podcast transcript The complete Payments on Fire® episode catalog The Glenbrook Education schedule
2021-06-2135 min
Glenbrook Village PodcastEpisode 31 | "Best Friend"On todays episode of The Glenbrook Village Podcast we were lucky enough to be joined by Aaron Gallant. Aaron is a profession boxer & MMA fighter signed to MTK Global, and has been fighting professionally since 2007. Owns the fasted KO in MFC history, started MMA university in Calgary, and has also done stunts in movies. We discuss all these things & more on today's episode!
2021-06-1650 minPayments on Fire™Episode 151 - The Fintech Network Built for SMB Payments - Marwan Forzley, VeemGlenbrook's fintech payment series continues with this look at Veem in a deep convo with Marwan Forzley, CEO. Curious about how fintechs solve client problems? Fintechs aren't just about payments; they blend commerce enablement into their offerings The payment solution that solves the data problems - as well as moves the money - provides the most benefit to the customer Did you know that fintechs don't do anything new? They just do it better. Take a listen to George and Veem's CEO Marwan Forzley as they talk about how Veem built its international payment network for small...
2021-06-1035 min
Glenbrook Village PodcastEpisode 30 | "Sunshine (The Light)"On this episode of The Glenbrook Village Podcast we are joined by Bugsy Brown. Bugsy is the owner of Two Towers entertainment & the founder of the One Love Music Festival in Calgary, Alberta. We discuss the beginnings of Two Towers, and how he was able to build his company to where it is now. The process of buying talent for show & how to identify which artists to bring to Calgary. The importance of separating personal favorites, for artists that would be good for show, his introduction into Hip Hop & more!
2021-06-091h 08Payments on Fire™Episode 150 - How a Fintech Speeds the Logistics Industry - Robin Gregg, RoadSync Curious about how fintechs solve client problems? Fintechs aren't just about payments; they blend commerce enablement into their offerings The payment solution that solves the data problems - as well as moves the money - provides the most benefit to the customer Did you know that fintechs don't do anything new? They just do it better. Take a listen to George and RoadSync's CEO Robin Gregg as they take a deeper look into how fintech's solve specific problems for specific industry segments. RoadSync provides payments and commerce services to the logistics and trucking industries. Come to the...
2021-05-1129 minPayments on Fire™Episode 149 - Bringing Data to Secure A2A Transactions - Eli Polanco, Nivelo How do you secure bank to bank transfers between counter parties when the payment system itself lacks strong authentication? Can you balance the cost, speed, and security of transactions across multiple payment networks? In this episode of the Payments on Fire® fintech series, join Glenbrook's Nicole Pinto and George Peabody as they speak with Eli Polanco, CEO and Founder of Nivelo. Her company offers risk scoring for ACH transactions to improve payment success rates and reduce fraudulent transactions. Listen as she speaks to her entrepreneurial experience and insight into the evolution of bank-to-bank payments. Show notes include:
2021-04-2831 minPayments on Fire™Episode 148 - The Fintech Bringing Crypto and Diem to Payments Users - Ran Goldi, FirstThere's a huge shift on the horizon. Want to learn about the state of cryptocurrencies in payments today? What about the entrepreneur's journey in leading edge fintech and payments technology? Take a listen as Glenbrook partners George Peabody and Yvette Bohanan talk crypto, Diem, CDBCs, and the evolution of digital money with Ran Goldi, CEO of First Digital Assets Group. Goldi's entrepreneurial story and experience with VC are well worth hearing as are his predictions for digital money's future. Show notes include: A deep dive into cryptocurrency evolution Links to other sources Podcast...
2021-04-2145 minPayments on Fire™Episode 145 - GPay's Impact on Every Stakeholder: Way More Than a Wallet - Steve Klebe, GoogleGPay is Google's app for payments, financial services, rewards, and, is expanding its capabilities, its partnerships, and its ambitions. Join Glenbrook's George Peabody and Yvette Bohanan as they talk GPay with Steve Klebe, Google's head of GPay business development and Google's Processor and Partnerships work. Fairly recently, Google's payments services were a disjointed collection of point solutions. Today's GPay is far more than a rebranding job. Listen between the lines to what Steve has to say. The implications are many. Way More Than a Wallet A lot has happened since Steve joined us...
2021-03-0241 minPayments on Fire™Episode 143 - The Buy Now Pay Later Challenge to Credit Issuers - Chris Bixby, Sezzle - Payments on Fire® Fintech SeriesContinuing our payments in fintech series, we talk about one of the major changes in the payments industry over the last few years: the installment lending phenomenon. Companies like AfterPay, Klarna, and Affirm (that just IPO'd and saw its stock double in one day) are leaders in this buy now, pay later (BNPL) space and appeal to Millennial and Gen Z users as well as the merchants selling to them. These firms offer a range of installment payment options: three, six, and 12 month payback periods are typical. The interest rate gets lower the shorter the payback period...
2021-02-1634 minPayments on Fire™Episode 142 - Don't Miss Out on Faster Payments, The Next Big Shift in Digital Payments - Russ Jones, Glenbrook PartnersFaster Payments: Fundamental Tech for Payments Innovation Payments innovation comes in waves. And the wave that's breaking on the U.S. - having swept over 50 countries around the world - is faster payments. Also referred to as Real-time Retail Payments (RTRP) these systems are fundamentally different from what's come before: They are push payment systems They are new, systemically important domestic systems Risk and economic models are dramatically different than what's come before They run 24/7 365 days a year. Go ahead, push money to and between accounts during your Sunday midnight snack Novel messaging and data formats...
2021-02-0908 minPayments on Fire™Episode 141 - The Data Driven Money Supply Chain - Keith Smith, CEO, Payability - Payments on Fire® Risk SeriesThe Fintech Phenomenon is rarely about doing something entirely new. It's about doing things in a new way that better fits the needs of the target market. The fintech model also enables the provider to reach underserved market segments. Lending is, of course, the core offering of banks. But between their legacy processes, underwriting requirements, compliance demands, and more, they simply aren't nimble enough to serve new segments in our evolving economy. And the banking crisis of 2008 left them even more risk averse. That's left small business lending wide open to fintechs.
2021-02-0530 minPayments on Fire™Episode 139 - Building Digital Infrastructure for Small Business - Barry McCarthy, DeluxeTake a listen as George and Deluxe's President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model grown via acquisition to today's streamlined and focused small business focused organization. The Journey from Paper to Digital Services In Glenbrook's Payments Boot Camps® we make the point that fintechs rarely invent new functions out of whole cloth. What they do excel at is reimagining and reengineering the processes that incumbent players h...
2021-01-1337 minPayments on Fire™Episode 136 - Global Payments and the Fintech Innovations Changing the Industry - Carol Coye Benson, GlenbrookFor a front row seat on payment innovation you have plenty of choices. Yes, Stripe and Square are based in the tech hotbed of the Bay Area and it's tempting to stare at their success. But a look around the world reveals the evolutionary breadth of how payments are made, regulated, and brought to market. India and China alone reveal how remarkably different approaches can scale to enormous dimensions. There's no better guide to what's happening in payments around the world than Glenbrook's own Carol Coye Benson. In this episode, Carol and George discuss her new book...
2020-12-0119 minPayments on Fire™Episode 135 - Innovation in Payments - Russ Jones, Glenbrook2020 has been an active period for payments innovation. COVID-19 has been a forcing function for digital payments across multiple payment domains. "Touchless" and "contactless" payments are now common themes of retailer advertising. And, of course, many other trends have accelerated this year. Fintechs, mobile wallets, the expansion of open banking initiatives, and point of sale lending are trends with impacts spreading across the market. 2020 has also seen the increased legitimacy of blockchain-based payments as demonstrated by central banks around the world consider and even pilot digital fiat currencies. These are the topics Russ Jones and...
2020-11-1019 min
Glenbrook Village PodcastEpisode 5 . 2000 n SomethingToday on the Glenbrook Village Podcast, the boys discuss gun control, a new white supremacist group, Scary Movies and more!
2020-10-2859 minPayments on Fire™Episode 133 - Payments are (still) on Fire - Steve Sarracino, Founder, Activant CapitalYou'd have to be aggressively disinterested in the payments industry not to be aware of its attraction to investors. The COVID-19 pandemic has done nothing to dampen the interest, if not outright enthusiasm, for the payments industry among investors of all stripes. Actually, the pandemic has lit a fire under key industry segments like the e-commerce domain, digital banking, and disbursements. The dynamics of change pushing the payments industry ahead are only increasing. Incumbent Consolidation The payments industry has been dominated by networks and processors. While networks have remained largely independent, the...
2020-10-1531 minGlenbrook Village PodcastEpisode 3 . Years Go ByHerbie & Knox discuss how they met in Glenbrook Village, growing up in Glenbrook, The ❄️ emoji, and the success of the NBA bubble
2020-10-141h 07
Glenbrook Village PodcastEpisode 1 . The Intro About NothingWelcome to the first episode of The Glenbrook Village Podcast
2020-09-301h 19Payments on Fire™Episode 132 - Glenbrook's Erin McCune Talks B2B with Cit's Tony McLaughlinThis Payments on Fire® podcast is a joint production of Citibank and Glenbrook. Tony McLaughlin of Citibank interviewed our partner Erin McCune about the U.S. payments market and business transactions in particular. The U.S. payments landscape is in the midst of unprecedented change -- triggered by the COVID-19 pandemic, new faster payment infrastructure, open banking and an overall acceleration of digitization. Business payments are particularly ripe for change. The pandemic has exposed businesses' reliance on manual processes and motivating digitization and cloud migration. Although businesses have talked about pursuing electronic payments a...
2020-09-2530 minPayments on Fire™Episode 129 - How COVID Changes the Shape of Fraud - Rafael Lourenco, ClearSaleIn this episode, George speaks with Rafael Lourenco, EVP and Partner of fraud management provider ClearSale. Rafael returns to Payments on Fire® to address COVID's impact including new online threats and the consumer behavior changes that challenge the customer checkout experience and fraud detection. COVID-19 has contorted how merchants do business into new shapes. COVID-19 is forcing some merchants, often inexperienced with the online world, to make a swift digital transformation with all of its benefits and downside fraud risk. For example, numerous brick-and-mortar merchants have rushed to embrace online commerce as they at...
2020-07-1724 minPayments on Fire™Episode 128 - How a NextGen Payments Company Builds on the Cloud - Eric Rosenthal, RapydTake a listen to Rapyd's Eric Rosenthal and Glenbrook's George Peabody as they discuss Rapyd's swift global expansion, its ability to quickly build new capabilities, and the firm's cloud-based tech stack. It uses its "white label PayPal" model to payment-enable a wide range of companies and use cases. Programming Payments Has Been Hard Among the many evolutions in the payments industry over the last decade, and only accelerating today, is the programmability of payments. Prior to that, a portion of payments providers - gateways, processors, and even networks - provided access to their services via...
2020-06-1844 minPayments on Fire™Episode 127 - The Hot Topics in Digital Payments - Russ Jones, Glenbrook PartnersThe transition away from paper to an all digital payments world has been underway for decades. But in the last few years the pace has accelerated. Global tech availability and focused development talent is letting software eat the payments world. Other enablers include business models such as payments facilitation and the focus on commerce, not just payments, for merchants. COVID-19 has simply added fuel to the fire. In May, for the first time, Mastercard reported that over 50% of its volume was card not present, transactions all in the digital payment space. The pandemic is yet another forcing...
2020-06-1116 minPayments on Fire™Episode 124 - Ground Truth: COVID-19's Payments Impact - Glynn Frechette, PSCUThere's no clearer indicator of COVID-19's economic impact than payment metrics. In this Payments on Fire® episode, we speak with Bryan Derman, Glenbrook's managing partner, and Glynn Frechette, SVP of PSCU's Advisors Plus division, in a discussion of PSCU's payment trends analysis. Glynn provides an exceptionally detailed view into the pain, and some real gains, that the pandemic has brought to U.S. payments activity. PSCU's analysis points to both the depth of transaction volume declines for a number of segments, especially travel and fuel. And since so many restaurants are shut down (another s...
2020-05-2037 minPayments on Fire™Episode 123 - A Trip into the Nigerian Payments Ecosystem - Charles Ifedi, eBanqoIt is super instructive to hear about payments evolution. So, it's time to take a trip. In this Payments on Fire® episode we speak with Charles Ifedi, one of the founders of Interswitch, one of the leading digital payments providers in Nigeria, and founder of customer engagement platform company eBanqo. We hear a lot - and deservedly so - about innovative fintech companies but we hear very little about the advanced and highly competitive payment system already in place in Nigeria. Take a listen as Glenbrook partner Elizabeth McQuerry, partner in charge of Glenbrook's Global payments consulting pr...
2020-05-1336 minPayments on Fire™Episode 121 - Acquiring the E-commerce Cross-Border Merchant - Moshe Selfin, CredoraxIn Glenbrook's Payments Boot Camp® and in our payments consulting work, we use our Domains of Payments framework to subdivide the major use cases and payment contexts into a half dozen categories or domains. The Remote Domain contains cross-border e-commerce, a particularly challenging use case where the buyer and seller are separated by distance and, in the case of cards, credentials are presented without the cardholder present. This is card on file (COF), card not present (CNP) transactions live. Just add cross-border complexity. If you sell via e-commerce in the EU, Middle East and to the global ma...
2020-04-2837 minPayments on Fire™Episode 120 - Deep Dive into Real-time Payments in Developing Markets - Elizabeth McQuerry, Glenbrook PartnersIn this special episode of Payments on Fire®, Glenbrook partner Elizabeth McQuerry, partner in charge of Glenbrook's Global payments consulting practice, leads a conversation on the development and adoption of realtime payments in developing markets. Joining Elizabeth are Miller Abel, Deputy Director, Principal Technologist at Bill & Melinda Gates Foundation and Gene Neyer, Executive Advisor to Icon Solutions, board member at the US Faster Payments Council, who has supported Gates-funded projects in Pakistan and Tanzania. This discussion was originally scheduled to take place at the 2020 Payments Canada Summit. If the development of faster payment, in...
2020-04-2148 minPayments on Fire™Episode 116 - Now More than Ever - Glenbrook Payments Boot Camp® Digital Edition - Russ Jones, Glenbrook PartnersSometimes events delay things. Other times, they hasten them. At Glenbrook, the corona virus has sped us along a path we've been traveling for some time. The path is digital delivery of the Glenbrook Payments Boot Camp®. In this Payments on Fire® episode, Russ Jones, partner in charge of Glenbrook's education team, talks with George about two major changes in our payments education program. 1. Digital Delivery - what it looks like, how it works, and when we will launch it for our public participants 2. Curriculum Update - how Glenbrook maintains the currency of our tr...
2020-03-1618 minPayments on Fire™Episode 115 - Finding the Phantoms - Synthetic Identity and the Issuer - Naftali Harris, SentiLinkFraudster innovation is a constant. As the defenders of payment transactions thwart one fraud vector, these innovators, playing offense, switch tactics. Today, the problem of knowing who you are, that you are who you say you are, in the digital domain demands stronger authentication techniques. Many of those rely on the attributes, the data, provided by the user or by the applicants in the case of credit extension. In turns out that even the data supplied by applicants can be both entirely bogus and sufficient to convince a credit issuer to onboard the applicant and...
2020-03-1232 minPayments on Fire™Episode 114 - How to Orchestrate the Merchant's Payments Infrastructure - Justin Benson, SpreedlyOn Payments on Fire® we've talked with gateway operators, processors, tokenization specialists, fraud management firms, and others - all providers who help payment acceptors handle their payments. The range of services and business value they deliver varies a lot. Some providers do everything. Others, like Spreedly, the subject of this Payments on Fire® podcast, focus on a narrower set of functions and business outcomes. Payment Flow and the Payment Service Provider (PSP) When we talk about merchant acquiring in the Glenbrook Payments Boot Camp, we highlight the following transaction flow: The merchant or...
2020-03-0642 minPayments on Fire™Episode 111 - Managing Ecommerce Fraud - Colin Sims, ForterThe U.S. has just come off a record setting holiday shopping season with e-commerce sales rising over 18%. While the numbers aren't in yet, there's no doubt the fraudsters also had a record year. There are so many ways to defraud consumers, merchants, and financial institutions. At Glenbrook, we are optimistic about our longer term ability to deter, prevent, and detect fraud. Our kit is getting better. The combination of tech and rule making will payoff: strong authentication enabled by standards-based smartphone-enabled biometrics; regulations requiring strong authentication as put forward in the EU through its SCA rules...
2020-01-0340 minPayments on Fire™Episode 110 - Building Out and On a National Faster Payments SystemDeployment of "clean sheet of paper" payment systems is a once in a generation event. In over 50 countries, new account-to-account push payment systems are either in full scale operation, implementation, or fully committed planning stages. The U.S., for example, has the RTP Network in operation and, in a few years, the FedNow system will be online. This is hard, serious work. Technology decisions need to be paired with equally rigorous rules making. One of the major concerns for these systems is what to do when a transaction is sent in error or initiated by a fraudster...
2019-12-0935 minPayments on Fire™Episode 108 - B2B Payments for the Massive Insurance Segment - Jeff Brown, VPayJoin Jeff Brown, president of VPay, a firm specializing in insurance claims payments, and George Peabody of Glenbrook Partners in this deep dive discussion of how the work of claims processing is done and how he approaches B2B payments, compliance, and the value-added services needed by the company's customers. The B2B Domain We're all familiar with the card present POS domain, card not present Remote domain, P2P payments, and the Bill Pay domain. A phone tap here, a card swipe there, a bill payment to the utility company. On a day to...
2019-11-1943 minPayments on Fire™Episode 106 - Payments Infrastructure for the ISV - Richie Serna, FinixThe merchant acquiring industry continues its large scale shift from a payments-led to an operations-led purchasing decision for the merchants it serves. Historically based on independent sales organizations (ISOs) and non-bank acquirers, the party that increasingly provides payment acceptance is the independent software vendor (ISV). This makes sense for a number of reasons: Software is Vertical. Today, the first IT choice more merchants make is the software they use to run their business. This makes sense. Tools that improve overall business operations have a greater impact on success than the comparatively minor differences among payment providers...
2019-11-0828 minPayments on Fire™Episode 100 - Strong Customer Authentication - Russ Jones, Glenbrook PartnersFor a nanosecond, about seven years ago, I thought the payments industry was entering a steady state where change, while sure to be accelerated by technology, was going to settle down to the familiar sedate pace the payments industry had taken for decades. Hah! Payment industry evolution has leapt forward since then based on, yes, technology, but also new rules, regulations, business models, and changes in attitude toward how money moves, security, and privacy. One major trend I didn't anticipate then was the global phenomenon of faster payments, now in active implementation or operation in...
2019-08-2126 minPayments on Fire™Episode 95 - Hiding Data Jewels in the Tokenization Vault - Alex Pezold, CEO, TokenexOne of the biggest payments challenges for merchants is how to handle payment data - whether it's at the POS or in the remote domain where e-commerce and mobile payments take place. A lot of this concern is driven directly by PCI DSS compliance and broadly by the reputational risk data breach represents. One of the major techniques merchants employ, in order to remove the need to store payment data, is tokenization - the replacement of the high value card data with a low value representation managed by another party. Merchants just store the token for lookup...
2019-06-1042 minPayments on Fire™Episode 94 - Digital Identity and Blockchain Tech - Andre Boysen, SecureKeyDigital identity is one of the most solution resistant challenges to online commerce and, indeed, our online lives. It is basic to online trust, an elusive condition undermined by data breaches, abuse of our data by service provider, and fraudsters. That's not say we aren't trying. Providers of all stripes are applying their value add to the problem. Smartphone makers have a role. Fraud management providers see themselves as having a role because they see so many users visiting their merchant customers' websites or using their apps. Networks do, too, as evidenced by Mastercard's recent...
2019-06-0635 minPayments on Fire™Episode 93 - Fitting QR Codes into the Card System - Bastien Latge, EMVCoEver wonder about EMVCo's role in the development and implementation of its technical specifications? Take a listen to Bastien Latge, EMVCo's director of technology and Glenbrook's George Peabody as they discuss EMVCo's EMV®* QR Code Specification for QR code-based transaction initiation in the card system. While developed card markets are shifting to contactless cards and NFC-using mobile phone wallets to kick off payments, the QR code offers a flexible, very low cost alternative. There's a lot to learn here. Most of us are familiar with QR codes to retrieve product information from websites or print media, or pe...
2019-05-1733 minPayments on Fire™Episode 92 - Fintech Leaders Talk Payments - Fintech South Atlanta 2019Payments on Fire® usually focuses on a single topic, typically a fintech company and the business or personal challenges it addresses. In this episode, we take another direction by bringing together three fintech leaders to talk about their company offerings, how they connect up to payments, and some of the obstacles they've faced. George talks with the leadership of three companies working in very different areas: remittances, small business logistics payments, and healthcare. Mike Gaburo, CEO of Brightwell Payments, a company delivering a mobile payments app to global workers for their payroll distribution, enabling card-based purchasing a...
2019-04-1228 minPayments on Fire™Episode 89 - Growing a Fintech Business for Small Business Cross-border Payments by Outgrowing the Blockchain - Marwan Forzley, VeemCross-border B2B payments are frustrating, time consuming, and expensive, especially for small and medium businesses. To dig into why and what's being done to overcome those concerns, join George and Marwan Forzley, CEO of Veem, for an explanation. SMB B2B payments, particularly cross border payments, have always been time consuming to accomplish and expensive to do. They are time consuming because sending an international "wire" payment was historically slow with uncertain delivery timing and with uncertain, and high, costs to both the sender and the receiver. For the sender, the process of initiating...
2019-03-2635 minPayments on Fire™Episode 83 - Settlement Systems in Detail - Carol Coye Benson, GlenbrookPayment Innovation Moves to the Core When we conduct our Glenbrook Payments Boot Camp, our first graphic illustrates the three essential steps in every transaction - initiation, funding, and completion. When looked at through the lens of of the past decade most innovation has been in initiation. Consider: Apple Pay, Google Pay, Venmo, QR codes. The list is long of ways to kick off a transaction. Funding is all about where the money comes from. Usually a bank account, often a wallet holding money. Some innovation there but not a great deal. There are only...
2018-11-1544 minPayments on Fire™Episode 80 - Talking Tokenization - Glenbrook's Russ JonesThe payment industry's responses to ongoing payment security are many. We have procedural approaches and technical ones. For example, we are requiring merchants to attest to their compliance with PCI security standards that themselves include procedural requirements. Technical solutions are also called out by PCI and are, of course, being applied across the ecosystem. Encryption of payment data in flight is one approach. In the physical POS world, semi-integrated POS terminals connect directly to the acquirer's front end instead of passing card transaction data back through the merchant's workstation and enterprise system. An important technique...
2018-10-1829 minPayments on Fire™Episode 76 - Payments Canada - Justin Ferrabee, COODuring the Glenbrook Payment Book Camp we make clear that national payments systems are domestic by definition. Each country has its own set of systems to effect payments. We point out that national payment systems differ in many of their details. Regulation, operating rules, governance, ownership, technology, and more are highly variable. At the same time, we also point out that major components are generally similar. An overnight, batch-based system for low-cost, low-value retail payments and an instant, irrevocable wire system for high-value transfers are typical of most countries. Across the planet, countries are planning, d...
2018-07-2029 minPayments on Fire™Episode 73 - Fintech South, Boot Camp, and Biometric Authentication - Andrew Gowasack, TrustStampThis episode of Payments on Fire covers two topics - payments in Atlanta and the essential challenge of online authentication and identity. May in Atlanta - Fintech South and Glenbrook Payments Boot Camp Everyone in the payments industry knows that Atlanta is a hotbed of activity. Coming shortly to Atlanta are two fintech-focused events that will add to the goings-on. The Fintech South conference takes place on May 7 and 8. With great speakers - and great sponsors like Glenbrook and the Technology Association of Georgia - the conference describes itself as "FinTech South 2018 is...
2018-04-1734 minPayments on Fire™Episode 70 - Real-time Cross-border Payments - Laurence Cooke of nanopay"Digital cash" has been a dream of the internet age for, well, almost the entire internet age. That goal requires instant payment settlement. It's more than just sending a message that a payment has happened; it means the money has actually moved. In this wide ranging conversation with Laurence Cooke, founder and CEO of nanopay, he discusses the platform his firm has built to move value between parties in both real-time and, when necessary, offline modes. More distributed than blockchain systems, nanopay is designed for multiple uses cases including B2B payments using ISO 20022 representation of the...
2018-01-1926 minPayments on Fire™Episode 69 - PCI Standard Technical and Geographic Evolution - Troy LeachEpisode 69 is all about how the PCI Security Standards Council is responding to changes in security technology and how it is expanding its role and technology coverage across important new geographies. If payment security is on your screen, join Glenbrook's George Peabody, partner and host of Payments on Fire, and Troy Leach, CTO for the PCI Security Standards Council as they discuss standards under development like PIN Entry on COTS, other new tools to mitigate data breach risk, and the Council's work in Latin America, Asia, and India. A little background... We don't need any...
2017-12-2838 minPayments on Fire™Episode 68 - Digital Identity, a Mobile App, and a Blockchain - SecureKeyDigital identity is a crisp sounding term that belies a complex layer of concepts. There is identity proofing. Identify verification. Identity assurance. Each addresses one element of the many questioned raised by digital identity. How does a bank really know the digital presence at its banking portal is associated with the accountholder? How can you, as an individual, release only the amount of data necessary to satisfy the parties to the transaction? We share more than we need to. I still get carded at a bar to prove I'm over 21 (what a waste of time!). When I show...
2017-12-2036 minPayments on Fire™Episode 67 - The Conversational User Interface - Glenbrook's Russ JonesVoice is the natural user interface and the robots are coming to take it on. Enabled by high volume consumer devices like Amazon Echo, Google Home, Apple's Siri and powered by artificial intelligence engines like Amazon's Alexa, Google Assistant, and Apple's Siri, we are headed toward making voice-enabled commerce and payments a common experience. Russ Jones is Glenbrook's "tech whisperer," an expert observer of tech evolution and how it applies to payments. Join Russ and George as they discuss the development of the voice ecosystem, Amazon's leadership, the intersection of voice and IoT, and where voice-enabled payments...
2017-12-1131 minPayments on Fire™Episode 64 - B2B Payments Innovation - ModulrThe intersection of new tech, faster payments capabilities, and forward looking regulation is enabling significant innovation in B2B, and consumer, payment services in the UK and EU. Join Glenbrook's George Peabody and Myles Stephenson, CEO of business payments platform provider Modulr, as they discuss how modern tech and updated rules have created opportunities for fintech service providers. The challenges to incumbent banks are only getting bigger.
2017-10-1927 minPayments on Fire™Episode 63 - Payments Come to the Browser - W3C's Ian JacobsPayments standards typically operate deep within a payment system, invisible to most of us. But before long a new standard for web browsers will touch us all. Known as the Payment Request API, it is one of the newer projects of the Word Wide Web Consortium (W3C). Supported by browser builders Mozilla, Apple, Google, Microsoft, and more, this new API should simplify web payments for consumers and merchants alike. Join the W3C project leader Ian Jacobs and Glenbrook's George Peabody as they discuss the effort's goals, transaction flow, and status. It's coming very soon.
2017-09-2826 minPayments on Fire™Episode 62 - Glenbrook on B2B and Faster Payments @ Money/2020If you're planning on attending Money/2020 in October, the Glenbrook team will be there in force. This short, not entirely serious, podcast previews the sessions we are leading there on two of the hottest topics around: B2B payments and the faster or real-time payments systems coming to the U.S.
2017-09-1406 minPayments on Fire™Episode 61 - Payments Systems in the US - Third Edition - Glenbrook's Russ JonesWe all know that the evolution of payments systems in the U.S. is accelerating. That's why Glenbrook has just published the third edition of our book, Payments Systems in the U.S. - Third Edition: A Guide for the Payments Professional, the definitive guide to the how and, in particular, the why of our multiple payments systems. The third edition addresses that evolution through updated examples and, unique to this edition, a focus on payments innovation in all three payments phases: initiation, funding, and settlement. Join Payments on Fire host George Peabody and Glenbrook's R...
2017-08-3018 minPayments on Fire™Episode 59 - B2B Payments are Hot - Glenbrook's Erin McCuneB2B payments are huge. Taken together, these supply chain payments exceed the gross domestic product. But supply chain payments remain an imperfect art. While consumers pay for one purchase at a time, a B2B payment may cover multiple invoices, each with different commercial terms. Given the amount of data about the payment that's necessary to crisply communicate between a buyer's accounts payable department and a seller's receivables group, it's no wonder paper checks are still in broad use. While B2B payments have been resistant to "electronification," the cloud, the mobile user interface, a new...
2017-08-1128 minPayments on Fire™Episode 53 - India's Payments Innovation Scene - Glenbrook's Allen WeinbergBringing electronic payment capability to small merchants is a major hurdle for multiple developing economies. In this Payments on Fire podcast with Glenbrook co-founder Allen Weinberg and George Peabody, we discuss merchant enablement in markets reliant on 2G wireless and feature phones. We take a deeper look at India's payment evolution in particular. Allen's observations come from his recent work in India and the insights into payment system success factors he's developed. Take a listen!
2017-06-2025 minPayments on Fire™Interchange Regulation Comes to EuropeInterchange galvanizes the attention of regulators around the world like iron filings to a magnet. Everyone in card payments watches their moves closely because of its economic impact on merchants, card networks, acquirers and, in theory, consumer pricing. European regulators are among the most recent to weigh in. Based on the EU’s Multilateral Interchange Fee legislation, effective December 9, interchange on many card products is now capped at 0.3% for credit and 0.2% for debit. The ripples are just beginning to spread. Join PSE Consulting’s Luke Purser and Glenbrook’s George Peabody as they discuss this shift in the European paymen...
2015-12-1422 minPayments on Fire™Payments in EuropeWant to know more about SEPA and the new SEPA for cards initiative? Thinking about opportunities in the EU? Need to understand how payments work in Europe and how they vary country to country?
Well, to get started, take a listen to this podcast conversation between Elizabeth McQuerry, Glenbrook's international payments maven, and Manfred Schuck of Schuck Consulting from Frankfurt.
Then, if you need more understanding, join them October 9 in Mountain View, CA for their Payments in Europe Insight workshop. Visit www.glenbrook.com for more.
2014-09-1827 minPayments on Fire™Glenbrook Payments on Fire - On Checkout Flow and Apple PayIn this Payments on Fire podcast, Russ Jones and I discuss last week's Apple Pay announcement and how it fits with and compares to other checkout approaches.
We begin looking at Apple Pay and Visa Checkout from the perspective of the checkout process because that's what they are, ways to optimize checkout. We talk about how both will evolve over time.
We then dive into what we know about Apple Pay and discuss and what's most exciting about Apple Pay (it's not NFC).
In our next Payments on Fire podcast, Russ takes a d...
2014-09-1532 minPayments on Fire™Payments on Fire - Episode 1Welcome to Glenbrook's first Payments on Fire podcast.
This conversation between Glenbrook's founding partner Scott Loftesness, Terence Spies, CTO of Voltage Security, and Glenbrook's George Peabody is about virtual currencies. It's a discussion about Bitcoin, other math-based currencies and approaches like Ethereum, Nxt, and more.
We're calling Glenbrook's podcast series Payments on Fire because, well, payments are hot and the payments industry finds itself in some hot water. Between investor, entrepreneur and hacker interests, payments is the place to be.
My Glenbrook partner Elizabeth McQuerry will join me as co-host on this series so...
2014-09-0825 min