Glenn Walford - Podcast Details

Shows

Franchise EverythingEp98 Franchise Recruitment Best Practice, with Greg Nathan, Franchise PsychologistGreg Nathan is recognised as a global authority and thought leader on the psychology of franchising, and notably to many, on the franchisee-franchisor relationship. In 35+ years of researching the science of successful franchise relations, Greg and his team have developed widely used, world-leading tools and models in franchising. In this discussion, Greg shares his insights on franchise recruitment best practices, a critical topic for any franchisor aiming to grow their network. He highlights the need for responsible franchisors to invest time and effort in the recruitment process to e...2025-05-0814 min

Franchise EverythingEp97 5 Key Things that have made HIIT Pilates what it is today, with Carla SconceIn this discussion of the Franchise Everything podcast, Carla Sconce, the founder of HIIT Pilates, shares the five key factors that have contributed to the success so far, of her fitness brand. From identifying a unique fitness offering between personal training and reformer pilates, to creating a class structure that ensures a fast-paced, engaging experience for all participants, Carla dives deep into her business model. We discuss the importance of a focused instructor training program that fosters a supportive community within the studio. Carla highlights how instructors play a crucial role in...2025-04-2216 min

Franchise EverythingEp96 The Poolwerx Franchise Business Model, with Andrew WalkerWhat if you could own a business where customers always need your service? Andrew Walker, Chief of Franchise Development at Poolwerx, shares invaluable insights into the company’s proven business model. With over 30 years in the industry, Andrew explains how Poolwerx has evolved from a single-van operation into a scalable franchise powerhouse, blending retail stores, mobile services, and commercial contracts. Andrew dives deep into the hub-and-spoke system, where franchisees start with mobile vans and expand into retail hubs, supported by data-driven territory mapping. He also highlights the untapp...2025-04-1717 min

Franchise EverythingEp95 The Walker’s Doughnuts Franchise Business Model, with Jim & Rose StoupasWhat does it take to build a doughnut brand people remember? Founders Rose and Jim Stupas at their Bendigo Marketplace store share how they built a doughnut franchise that stands out in a crowded market. With a family history in baking and a focus on centralized production, they’ve created a model that allows franchisees to thrive without needing baking expertise. They talk about the power of strong branding, the nostalgic Americana theme that captures attention, and their “Three P’s” approach—Product, Position, and People—that keeps everything...2025-04-1415 min

Franchise EverythingEp94 Franchises MUST do this to grow franchisee sales - direct response marketing, with John DwyerSpeak to JD directly to help you make more sales! john@theinstituteofwow.com What if you could keep your customers coming back and grow your sales fast – without offering discounts? John Dwyer, the founder of The Institute of WOW, is a marketing genius focused on customer loyalty and innovative strategies that lead to long-term business growth. With decades of experience, John has guided countless businesses in building strong, lasting relationships with their customers. In this conversation, John dives into the psychology behind customer behavior and explains how to c...2025-04-1017 min

Franchise EverythingEp93 Raman Swaminathan, PACK & SEND North Sydney - Multi-Site franchise owner journeyFranchising success isn't about shortcuts, it's built on resilience, customer focus, and the willingness to adapt. Raman Swaminathan's journey proves that even when starting from scratch, smart strategies and genuine relationships can turn struggles into thriving businesses. From his early days in India, where he worked as a journalist covering major political events and even rubbed shoulders with Nelson Mandela during a historic cricket tour, to his career in IT and diplomacy, Raman’s story is full of unexpected twists. When he moved to Australia, he took a big...2025-04-0136 min

Franchise EverythingEp92 Putting science behind business decisions with innovative data, with Vanessa Wilmot, MD geotechData is the silent powerhouse that fuels strategic decision-making. In this discussion, we explore the science behind business decisions and how innovative data solutions drive smarter choices with Vanessa Wilmot, MD geotech Vanessa shares how using innovative data solutions can transform the way businesses operate, helping leaders make smarter and more strategic choices. From identifying high-potential franchise locations to understanding customer behaviour on a deeper level, she highlights how businesses can use real-time insights to stay ahead of the curve. She also sheds ligh...2025-03-3015 min

Franchise EverythingEp91 Marco Zahrouni, Houseproud Cleaning, Harrington Park - franchise owner journeyMarco Zahrouni's journey from Iran to Australia is a story of resilience and determination. Facing immense challenges, he navigated a difficult migration path before finding stability and purpose in building his own business. From working various jobs to eventually running a successful cleaning franchise, his experiences shed light on the realities of starting over in a new country. In this broad discussion around the brand and business model, Hash Tayeh, CEO, and Tarun Sachdeva, Global Strategy Partner, explain key aspects of the brand in detail. In this con...2025-03-2715 min

Franchise EverythingEp90 The Seal-A-Fridge franchise business model with Anya Haywood and Adrian Warner Seal-A-Fridge is a leading franchise specialising in fridge seal replacement and maintenance. With over a decade of experience and a network of franchisees across Australia and New Zealand, Seal-A-Fridge offers a unique business model with low entry costs and no ongoing royalty fees allowing franchisees to maximise their profits and enjoy predictable expenses. In this discussion with Adrian Warner and Anya Hayward, the franchisors of Seal-A-Fridge, to explore the franchise business model in depth: Why Seal-A-Fridge removed royalty fees and how it benefits franchisees How low entry costs and mobile workshops make the business easy to set up Managing national ac...2025-03-1918 min

Franchise EverythingEp89 The Burgertory Franchise Business Model, with Hash Tayeh & Tarun SachdevaBurgertory is a fast growing fast casual burger business currently with 18 locations in Victoria and a location about to open in Sydney, as well as Master Licenses sold internationally. In this broad discussion around the brand and business model, Hash Tayeh, CEO, and Tarun Sachdeva, Global Strategy Partner, explain key aspects of the brand in detail. Hash didn’t actually believe in the franchising business model for some time, until he had proven the concept himself with his own corporate stars that he ran for some time. With...2025-03-0117 min

Franchise EverythingEp88 Brad Sugars, Founder ActionCOACH. Franchise Business LeaderJoin us for an enlightening conversation with Brad Sugars, a globally recognised business coach and entrepreneur. From winning a Rotary Youth Leadership Award at 16 to founding ActionCOACH, a business coaching franchise spanning 83 countries, Brad's journey is a testament to his entrepreneurial spirit and dedication to helping businesses thrive. He's also an author, with 18 books on business, investing, and wealth creation, including four international bestsellers. In this discussion, Brad shares valuable insights on sales, marketing, and building a scalable business. 0:00 Intro 0:50 Brad Sugars...2025-02-2836 min

Franchise EverythingEp87 Nic Brill, Poolwerx, CEO. Franchise Business LeaderNic Brill, Poolwerx, CEO shares his remarkable journey from leading junior swimmer in South Africa, to the top of a leading franchise business. Hear how his various background, from competitive swimming to FMCG, influences his leadership at Poolwerx. Discover the company's vision for international expansion, its commitment to franchisee success, and its unique approach to the pool and spa service market. Before leading Poolwerx, Nic honed his skills in FMCG, working for industry giants like Nestlé. Nic learned the importance of discipline, perseverance, and pushing beyond his limits qualities that continue to shape his leadership st...2025-02-1944 min

Franchise EverythingEp86 The HIIT Pilates franchise business model, with Carla SconceAfter 7 years as an instructor, Carla Sconce decided it was time to create the studio and exercise regimen and environment she’d always wanted, and knew clients did as well. 4 studios later, a nationally recognised training program (soon to be globally recognised), and about to open the first franchise, Carla and HIIT Pilates unique approach is well underway! In our chat, Carla describes in detail, the unique environment and approach to reformer pilates she has created. A high energy, deliberately low, yet full class numbers, with an abundance of space to move...2025-02-0621 min

Franchise EverythingEp85 Managing the impact of cannibalisation in a franchised network, with Vanessa Wilmot, MD geotechEvery franchise brand is looking to grow, however, how do you manage growth and adding locations when it can impact on existing franchise owners? Vanessa Wilmot, MD of geotech, is an expert in managing this exact dilemma! If not managed well the potential for negative impact can be significant across a franchise brand. In this discussion the key aspects to cannibalistion covered are; What cannibalisation is How brands essentially walk a 'tight rope' of wanting to open new locations to grow the brand while balancing income con...2025-01-3115 min

Franchise EverythingEp84 5 Key things that have made Rubber Stone Franchise Business what it is today, with Blair EmdeA family-owned, global franchise business originating in Canada, Blair Emde, CEO, outlines the 5 key things that have taken the Rubber Stone business from a small farm to international expansion. Rubber Stone is a business that provides services in surface covering and restoration using rubber granules with adhesives manufactured to the highest standards. It’s R & D focus has seen it’s adhesive use grow from a single product when the business began, to now 15 distinct types in order to adapt appropriately to all conditions and environments. The 5 key thi...2025-01-1216 min

Franchise EverythingEp83 Dan Hotchkis, Stepz Fitness, Dapto - Master & Franchise Owner JourneyAt one stage, Dan Hotchkis was running his transport business, his two gyms, and a charity at the same time. Something had to give after also getting the opportunity to be the Stepz Fitness Master Franchise Owner for the ACT. Selling his transport business after 26 years, as well one of his gyms, so he can focus all his efforts on growing his region, Dan’s story is one of hard work and pure commitment. Pretty much straight from school, Dan got involved in the transport industry, and built his short-haul truck business to 5 tru...2025-01-1130 min

Franchise EverythingEp82 The 5 Key things that have made The Squires Loft franchise business what it is todayThe 5 Key things that have made the Squires Loft franchise business what it is today. Franchisors Jeff Leipnik and Katie Bruce talk in particular, on the importance of the flavour profile and its consistency as keys to success. Having previously never really marketed or advertised widely for franchise partners, growth has been very organic with existing customers being the key purchasers of locations. A decision now to carefully open up the franchise sales wider has been taken. In Episode#82 - Jeff and Katie discuss the 5 key factors tha...2025-01-1011 min

Franchise EverythingEp81 How to work out profitability of an existing re-sale franchise, with Peter Knight - EXPLAINERYou can buy a franchise in two ways, a brand new ‘Greenfield’ location, or an existing business as a ‘re-sale’. The way you value these for a purchase price is very different and must be understood as it is at the heart of risk v return. Peter Knight is widely regarded as one of the top franchise accountants in the country, and one who plays a key role in understanding value for incoming buyers of franchises. In the ‘franchise pre-purchase review’ process offered to the market, Peter has assessed literally hundreds of franchises...2025-01-0913 min

Franchise EverythingEp80 Finding gaps in the fitness industry in the Australian market, with Sam Waller, Stepz FitnessAre there too many options already in order to invest in the Australian fitness industry? Sam Waller started as a personal trainer turned franchisee, then became the franchisor of Stepz Fitness, growing the network carefully to 25 locations at the time of filming. He has some strong opinions on where the gaps in the market are. If you are not in fitness in franchising, you probably have an instinctive feeling that there are simply too many concepts out there competing against each other for the same customer. ...2025-01-0816 min

Franchise EverythingEp79 Harry Parker-Arday, Lounge Repair Guys, North Gold Coast - franchise owner journeyWhile working in retail, out of the blue, Harry got asked if he’d like to trial a job repairing lounges on the road. He loved it and after 2+years as an employee, he got the opportunity to buy the business he worked in. The Lounge Repair Guys get the opportunity to work miracles and some much-loved items in your home that many thought they’d have to throw out! Sometimes with up to 10 or so jobs in a day, with the pre-requisite basically being that you just need to be good w...2024-12-2424 min

Franchise EverythingEp78 Failed franchise location strategies and what went wrong, with Vanessa Wilmot, MD geotechHow do even the big brands get location strategy wrong at times when placing franchises into the market? We unpack what went wrong in three very different real-life scenarios to gain insight into how it can happen and why. As a leading authority on location data and its impact on consumption behaviours, Vanessa Wilmot, MD of geotech talks us through some specific situations she has been directly involved in understanding the why, then going about fixing the problem for franchise brand. We dig deep on these three scenarios; ...2024-12-1816 min

Franchise EverythingEp77 The Squires Loft Franchise Business Model with Jeff Leipnik & Alec PalexasWith 15 locations built over 30 years, Squires Loft could well be considered a bit of a ‘hidden gem’ with it’s unmatched attention to detail in flavour and grilling steaks, ribs, chicken and more across its one of a kind locations. We spoke with Alec Palexas, General Manager & Operations Manager, and Jeff Leipnik, Franchisor on the brand and franchise business model. Squires Loft has its own dedicated manufacturing facility to provide a controlled, high level of quality product for all locations, with production built around a focus of flavour being critical. We di...2024-12-1615 min

Franchise EverythingEp76 The Lounge Repair Guys Franchise Business Model, with Mark CrapperMark Crapper, owner and franchisor of the Lounge Repair Guys team outlines key aspects of their franchise business model, emphasising its accessibility and unique setup as a mobile upholstery and furniture repair service. Franchisees are provided with extensive training, so prior experience in upholstery repair is not necessary. The business offers a low-cost entry into the market with flexible work schedules, allowing franchisees to run their business autonomously but with strong ongoing support from a central office. Mark also covers in detail the differences between having a low...2024-10-2812 min

Franchise EverythingEp75 Diya Javiya, Bedshed Jindalee - franchise owner journeyDiya Javiya was after more flexibility and family time, so she shifted career from an accountant in the UK, to her own Bedshed franchise in Brisbane. With her husband already owning another type of franchise, she knew a franchise model gave here the stability and support she wanted. Diya shares that she chose to join Bedshed for its strong brand reputation and the support offered to franchisees. She explains how the franchisor provides extensive training, marketing resources, and operational guidance, which are critical for new franchisees. Additionally, Diy...2024-10-2723 min

Franchise EverythingEp74 Science of the doughnut, with Jim and Rose Stoupas, Walker's DoughnutsWe delve into the intricate process of crafting the perfect doughnut with Jim & Rose Stoupas, founders of Walker's Doughnuts. As a food technologist, Jim provides expert insights into the technical and creative aspects of doughnut making, sharing in detail, what sets their doughnuts apart. We covered the importance of taste, shape, and texture, emphasising the role of the ‘plimsoll ring’ in proofing and frying. Jim also discusses the challenges of maintaining a doughnut’s visual appeal, from getting the perfect fondant shine to ensuring toppings stay crunchy despite moisture. Walker’s only uses...2024-10-2418 min

Franchise EverythingEp73 Kathy Xu, HouseProud Cleaning, Chatswood - franchise owner journeyMigrating from China to Australia as an Accountant, and finding the language barrier significantly harder than expected, so a change in course had to happen. Struggling in a food business to eventually finding Houseproud Cleaning - and now Kathy is a 17 year veteran! Kathy Xu, a 17-year veteran franchise owner of HouseProud Cleaning in Chatswood, we focus on her entrepreneurial journey. Kathy originally migrated from China with an accounting background, but due to language barriers and the challenges of re-qualifying in Australia, she shifted paths. Initially, she and her hu...2024-10-2420 min

Franchise EverythingEp72 Clean Up with Franchising, with Damien Boehm, CEO Urban Clean - Franchise BooksCommercial cleaning has certain key features that make it significantly more scalable than residential cleaning according to Damien Boehm, founder of commercial cleaning franchise, Urban Clean. Damien’s book, Clean Up With Franchising, focuses on his experiences in the industry and the steps to building your own highly profitable commercial cleaning business. The key areas discussed in this podcast around commercial cleaning are; The Urban Clean model: A commercial cleaning business serving offices, medical centers, gyms, and schools. Damien explains why they focus only on commercial spaces: commercial cleaning is contractual and necessary, wh...2024-10-1822 min

Franchise EverythingEp71 Scale up your franchise with offshore talent, with Tiffany English, CEO Access OffshoringThe prospect of reduced costs through engaging offshore talent can be highly enticing for many. However, the execution becomes the critical factor in success, so what is the best way to scale a franchise or any business for that matter, using offshore talent? Tiffany English is the CEO of Access Offshoring, connecting Australian businesses with offshore talent from the Philippines with highly skilled, Philippines-based workers for roles ranging from back-office support to senior management positions. In a discussion on a variety of key factors in successfully engaging offshore team members, the key points include: 2024-10-1417 min

Franchise EverythingEp70 Built to LAST - The Family Franchise with Matthew Penfold & Annalise Andrews, Kwik KopyIn “Built to Last - The Family Franchise" we feature Matthew Penfold and Annalise Andrews, key figures in the leadership of Kwik Kopy, a family-owned printing franchise with a significant history in franchising not only in Australia, but globally. We focus on their personal journeys within the family business and their reflections on Kwik Kopy's evolution. Matthew and Annalise share their experiences growing up in the business, which was founded in Australia by their father, Steven Penfold, in the early 1980s. Kwik Kopy has since grown to nearly 100 locations, maintaining a strong legacy of family inv...2024-09-2730 min

Franchise EverythingEp69 5 key things that have made the World Options Franchise Business what it is todayIn this episode we asked Malcolm Rees, CEO of World Options Australia, to discuss what he sees as the five key factors that have shaped the success of the World Options franchise business up to this point. Overall, the key aim of the World Options business through its franchise partners, is to streamline the process of shipping for SME’s in the market via a multi-carrier online platform. In this discussion, the five key factors that Malcolm identified are; Simplifying Shipping - The company’s software streamlines the shi...2024-09-2711 min

Franchise EverythingEp68 The Franchise E-Factor, BEST SELLING book with Greg Nathan - EXPLAINERIt goes without saying that Greg Nathan, on a global scale, has arguably had the most significant impact on the relationship and therefore, success, between franchisees and franchisors than any other. In this EXPLAINER, we asked Greg to talk us through in detail the stages of his famous Franchise E-Factor model that is the framework for the franchisee - franchisor relationship. With well over 300,000 combined copies sold of Greg’s publications on franchising he is the thought-leader on strategies and approaches to getting the most out of the franchisee franchisor relationship. 2024-09-2316 min

Franchise EverythingEp67 Is this franchise a good investment for you? 5 things to know, with Peter KnightWhat are the key things you need to know at the very least, to quickly understand if the franchise you are considering is a good one for you? Peter Knight is the Franchise Account, and he has advised countless people around their franchise investment, and he zeroes in on 5 key things to know. You have so much information coming at you if you’re considering investing in a franchise. There is so much documentation placed in front of you, that it can feel overwhelming on where to start, which is something w know le...2024-09-2119 min

Franchise EverythingEp66 LINK Business Brokers Franchise Business Model, with Farzin Hesari, CEOFarzin Hesari is the CEO of LINK Business Brokers, a franchised brokerage brand with over 120 brokers in the Australian market alone. He explains that LINK Business Brokers focuses on helping businesses enter and exit the market through leveraging market data combined with their proprietary systems and software. LINK operates in several countries, with seven partner offices in Australia with its 120+ brokers in this market. Farzin details how they currently command over 20% of the business transactions market, handling between 3,500 and 5,000 businesses annually, with a total of $6 billion in business transactions. Farzin focuses on...2024-09-1813 min

Franchise EverythingEp65 Mobile Skips Franchise Business Model, with Jacob SpencerAn innovator in the waste disposal sector, Mobile Skips has built an entirely customer-centric service offer. In an industry that had been set up to service larger construction projects, Jacob Spencer, CEO, explains how the brand fills the gap that had traditionally been poorly serviced domestic waste disposal. The discussion on the Mobile Skips Franchise Business Model centred on; A simple easy to operate business, which is actually down to just 2 days to show a franchise owner to run the business An innovative company, as a tech-based business looking for tech solutions for simplifying t...2024-09-1012 min

Franchise EverythingEp64 Rebecca O'Brien, PACK & SEND Multi-Store franchise owner journeyRebecca O’Brien started working at 14 with Bunnings and moved into their leadership team opening stores across the country. Now a mum with three young kids, three businesses, and three dogs! Rebecca and her partner are going full tilt in life and business, and are also close on their third PACK & SEND store on top of the others and the restaurant they also own. Rebecca loved her time with Bunnings which was truly career defining in experience and even sending her through University. After wanting a change in direction after 14 years at Bunnings, Rebe...2024-09-0831 min

Franchise EverythingEp63 The Ultimate Franchising Success Formula, with Jan Timms - Franchise BooksJan Timms authored "The Ultimate Franchising Success Formula," a comprehensive guide to best practice in franchising based on her 25 years of experience in franchising and a PhD study on success factors in the industry. In it, Jan identifies the best practices that distinguish the most successful franchise brands. After 7 years of research when Jan wanted to find out what made the successful franchises different from those that aren’t, the research was well-received academically, and it soon became obvious that putting it into a more practical and useful resource beyond the academic world was the best...2024-09-0225 min

Franchise EverythingEp62 How to work out the ROI of a new franchise, with Peter Knight - EXPLAINERMany people looking to invest in a franchise business are not ‘sufficiently across the numbers of their investment’ according to Peter Knight, one of the country’s leading franchise Accountants. In the first of our ‘Explainer’ series formats in the podcast, we asked Peter to join us to zero in in a succinct manner on the key factors in assessing the ROI of a new franchise business. That is one that has not traded before and is a new location. This is as distinct from assessing an existing franchise business ROI which we wil...2024-09-0112 min

Franchise EverythingEp61 Meron Sleiman, Urban Clean, Master Franchisee Owner JourneyMeron Sleiman is the Master Franchisee of Victoria for the Urban Clean Commercial Cleaning brand. Meron runs the business with his brother Kameran, and they have been in business together for 20+years. They found Urban Clean almost accidentally when looking for a cash flow business while they were in the process of exiting their fast food franchise business that they owned. The demanding hours and lack of family time is what led the brothers to look for another business and get some more control over their lives. Ini...2024-08-2717 min

Franchise EverythingEp60 Andy Pham, Soul Origin, multi-store, franchise owner journeyAndy Pham is a Soul Origin multi-store franchise owner. Soul Origin’s mission is to bring ‘good times and delicious food and barista, crafted coffee’ in over 150 locations across Australia. We explore Andy's journey from working as a barista in Sydney to owning multiple Soul Origin stores across Queensland. Andy started his journey with Soul Origin eight years ago, initially working for franchise partners before opening his own store. He moved from Sydney to Queensland and gradually expanded his operations, starting with a store in Helensvale and later acq...2024-08-2514 min

Franchise EverythingEp59 Mail Boxes Etc Franchise Business Model with Clayton Treloar, CEOThe Mail Boxes Etc (MBE) franchise business is a B2B business service centre that provides a wide range of services to the SME market. The services on offer from franchise owners in MBE range from printing, which is a large part of the business, to graphic design, street address postal service and more. In our discussion with Clayton Treloar, CEO Australia, he provides insight into the fact that printing technology has enabled the business to dispel the ‘myth’ that printing services are in decline to SME’s. The larger printing offset type press i...2024-08-2211 min

Franchise EverythingEp58 The Town & Country Pizza & Pasta Franchise Business Model with Joe Rossi, CEOJoe Rossi is the CEO of Town & Country Pizza & Pasta franchise business which is a family-owned, premium positioned food business in the market for more than 30 years now. The Town & Country business is a premium positioned, yet high volume pizza and pasta offering that has had what Joe refers to as 'humble family beginnings' in regional Victorian markets. With a solid brand built and franchise model in 13 locations throughout regional Victoria (as at Aug 2024), the timing is right for expansion of the offer into metro markets and beyond. In our discussion around the...2024-08-2213 min

Franchise EverythingEp57 The Houseproud Cleaning Franchise Business Model with Paul MitchellPaul Mitchell is Founder of the Houseproud Cleaning franchise business which has been operating for more than 25 years now. When many talk about ‘low barriers to entry’ in business, they are for the most part thinking of low cost of entry. Paul is very aware that in the cleaning industry, those low barriers to entry that are just as important are the ability to start a business without a certain qualification or skill or strong english language skills in many cases. The key focus of the Houseproud business model according to Paul i...2024-08-1213 min

Franchise EverythingEp56 The Rubber Stone Franchise Business Model with Jayme KegelThe Rubber Stone franchise business is a resurfacing business for damaged concrete and tiling surfaces. Used around pools, patios, garages, stairs and more the brand is expanding into the Australian market. A 35+ year old family owned and run business from Canada, Jayme Kegel is spearheading the brands entry into the Australian market. Jayme explained some key aspects to the business and focused on; The longevity of the brand globally Some of the tweaks they have made to operations and product for the Australian climate, The flexibility of the product to wo...2024-08-1114 min

Franchise EverythingEp55 Exploding franchise stores sales with incentive-based marketing, with John DwyerStop trying to compete on price, and instead actively work to take peoples ‘eyes off the price’. Get help from JD now to quickly grow franchise store sales with great incentive-based marketing strategies and campaigns via this link; www.theinstituteofwow.com/franchise According to world-leading expert in it, John Dwyer (JD) he achieves avalanche sales results for clients with incentive-based marketing campaigns. JD has developed programs for the biggest to the smallest businesses in the country over more than 3 decades in the industry. The same...2024-07-3025 min

Franchise EverythingEp54 Leaving shopping centres & food courts for more profitable strip malls, with Ange KondosIs a foot high traffic shopping centre is the best place for a business? Ange Kondos is an expert in determining the answer to this question for many. “Business has become so hard, so prohibitive, so costly I can see true entrepreneurs taking to the strips.” Our discussion came about following seeing a LinkedIn post by Ange where he highlighted the deal numbers and performance attributes of a food business in a strip mall location. Comparing it to some typical lease circumstances faced in a high traffic major shopping centre location, we thought the...2024-07-2325 min

Franchise EverythingEp53 Stephen Penfold, Founder, Kwik Kopy Australia. Franchise Business Leader.Stephen Penfold lives a family business legacy that links closely back to the infancy of modern Australia as far back as 1820, with the Penfold family directly involved in the business since 1880. A passionate franchise supporter who was just the second inductee into the Franchise Council of Australia Hall of Fame (FCA), and founding member of the Franchising Association back in the mid 1980’s that would go on to become the FCA, Stephen is Australian franchise history personified. Experience through many facets of the printing industry since the 1950’s, Stephen was a spearh...2024-07-1846 min

Franchise EverythingEp52 Greg Nathan, Franchise Psychologist. Franchise Business Leader.Greg Nathan is recognised as a global authority and thought leader on the psychology of franchising, and notably to many, on the franchisee-franchisor relationship. In 35+ years of researching the science of successful franchise relations, Greg and his team have developed widely used, world-leading tools and models in franchising. An interest in Psychology and completing a degree and Masters in this, a PhD was next. Working in a bread shop to make money while at uni lead to a career defining change as a franchise business owner, all after becoming disillusioned with Ps...2024-07-0334 min

Franchise EverythingEp51 What people get wrong when selling a gym or fitness franchise, with Dustin SlypenWhat are the simple mistakes that sellers of gym and fitness franchises are getting wrong? These are the things that are having significant impact on their ability to generate the strongest return for their efforts. Once again, Dustin Slypen, a business broker with 200+ transactions in the wellness niche and in fitness and gym franchises in particular, outlines these crucial components to a successful sale. The four key components that were covered are; Sellers often won’t put their ‘buyers hat’ on, A lack of planning around their lease of the b...2024-06-2513 min

Franchise EverythingEp50 The City Cave Float & Wellness Centre Franchise Business Model, with Jeremy HassellOne of the fastest growing franchise brands in the Australian market, has also embarked on global expansion in NZ and the USA recently. In this discussion, Jeremy hones in on a handful of factors he sees as largely significant in both the success thus far, and for building on this success into the future. With no experience in franchising or the wellness industry previously, Jeremy and co-founder Tim, have leant heavily on mentors and advisers to grow the business. All the while moving the brand forward in a market niche that ha...2024-06-1816 min

Franchise EverythingEp49 5 Key Things that have made the PACK & SEND franchise what it is todayWhat has made the PACK & SEND franchise what it is today? The brand has been in the market for 30+ years and seen the role it plays transform before our eyes. We asked Kate Fellowes, Head of Learning & Development, to hone in on 5 key things that have been crucial to the business. The PACK & SEND brand originally was focused on individual customers coming to them in their retail locations. What Kate explains in particular is a whole other market that opened up to the brand some time ago with the B2B market and helping SME’s...2024-06-1420 min

Franchise EverythingEp48 World Options Franchise Business Model with Malcolm ReesThe World Options Franchise Business Model with Malcolm Rees, CEO. With the explosion in e-commerce across the market in recent years, businesses of all sizes are looking for the simplest and most cost-effective solution. World Options is one such option, described by CEO Malcolm Rees as ‘the Trivago of shipping.’ The key aim of the business through its franchise partners, is to streamline the process of shipping for SME’s in the market via multi-carrier online platform. Franchise partners are the relationship face and connection and key business development arm who operate in a non...2024-06-1117 min

Franchise EverythingEp47 The biggest challenges in buying a franchise right now, with Peter KnightIt’s never an ‘easy’ time to buy a business or franchise, as after all, if it was easy, everyone would be doing it! Peter Knight is The Franchise Accountant, and he has seen a thing or two when it comes to advising hundreds of buyers of franchises on how to proceed. Knowing the biggest challenges is one thing in going about the process of buying a franchise. But how to overcome them are key securing your business if that is the journey you are on. Peter identifie...2024-06-0316 min

Franchise EverythingEp46 Sonia Shwabsky, CEO, Kwik Kopy. Franchise Business Leader.Starting in branding and marketing with King Gee workwear clothing, being a young female in a male dominated space, through to capital raising and managing a forestry business in Nicaragua, Sonia Shwabsky brings a diverse career experience to her role as CEO of Kwik Kopy. Starting out in clothing retail while at University soon saw Sonia enjoy the opportunity to travel the world attending trade shows and factories in clothing and apparel. On a fast promotion track through the Pacific Brands business meant a variety of roles through to GM with working with a varied r...2024-05-3038 min

Franchise EverythingEp45 Chenna Kuppyreddy, PACK & SEND, Marrickville and Newtown - franchise owner journeyFranchise owner journey: Chenna Kuppyreddy is a multi-store owner at PACK & SEND in Sydney, and started his working career in India on the family mango farm, moved onto mechanical Engineering in the global oil and gas sector, where he spent a lot of time on projects in Australia. A desire to get to Australia and run his own business saw life here commence as a street sweeper in late 2016, and then eventually into his own franchise. Chenna has probably seen more of Australia than many people born here! This is after th...2024-05-2326 min

Franchise EverythingEp44 Exporting a franchise brand from Australia to the USA, with Tim Butters, Co-Founder, City CaveThe City Cave health and wellness brand is already a success story in the Australian market in a very short space of time. Tim Butters, Co-Founder, explained the planning and circumstances around the deacon to enter the American market - and how they’re doing it. Commencing franchising in 2019, and now with 70+ locations grown across a period of significant disruption, the brand is well-positioned for the future. With strong growth in both Australia and New Zealand, the US expansion is clearly a magnet for many brands Tim explains. However, having ‘zero ego’ as he puts it, is...2024-05-2114 min

Franchise EverythingEp43 How we got Jerry Seinfeld to represent our brand and how you can too, with John DwyerHow do you get megastar to represent your brand? What’s that secret sauce that can lock the deal away? John Dwyer (JD), has a proven track record for consistently being able to present a case for involving celebrities with whatever it is he is doing, and here's his approach and why he went after Jerry Seinfeld to front a small regional bank - and got him! In this chat, JD gives us the background and key takeaways from his experience with Jerry Seinfeld and how he was able to boost a brand campaign with Je...2024-05-1819 min

Franchise EverythingEp42 Michael & Marlene Wallace , Kwik Kopy, Cheltenham - franchise owner journeyFranchise owner journey: Michael and Marlene Wallace are 11 year veterans in the Kwik Kopy franchise business. Michael came to business out of an extensive engineering career working with food machinery for a number of global brand names, and Marlene from a significant admin and accounts background. Michael became a little 'over' building businesses for other people, which also coincided with Marlene looking to re-enter the work force after being home-based raising the kids, and finding that re-entry difficult. With a firm grasp and clarity on what it means to get value from a...2024-05-1329 min

Franchise EverythingEp41 How craveable brands grows four fast food / QSR franchise brands in AustraliaAs a company with 600+ franchise stores under it's banner across four (4) brands, and all focused on serving chicken, Manal Haydar, Franchise Sales Manager explains how they navigate and approach the market with four (4) brands in the same food segment, and the differences between them. Craveable brands is the umbrella brand and the franchisor for Red Rooster, Oporto, Chicken Treat, and Chargrill Charlies. With Red Rooster being an iconic Australian brand at more than 40 years in operation, and the three other brands joining via acquisition over recent years, each have varying location and growth focuses. 2024-05-0913 min

Franchise EverythingEp40 How to value a gym or fitness franchise business with Dustin SlypenHow do you assess the TRUE-value price of a gym or fitness franchise? After 200+ transactions of gym and fitness franchises, Dustin Slypen is a business broker who has found a niche where he adds tremendous value to understand this. In an effort to understand where the real value sits in these businesses, Glenn asked Dustin to zero in on the key components to valuing them in a purchase or sale process. The conversation included insights on fit-out cost 'blow outs', equipment supplier 'kick-backs', deals falling over at the last minute, and why, as well as...2024-04-2223 min

Franchise EverythingEp 39 Nicholas Woodward, Country Manager, PACK & SEND. Franchise Business LeaderAs an 18+ year veteran in the business, commencing from an entry-level marketing role, to now the brand leader, Nicholas Woodward has played a key role in the evolution and growth of the PACK & SEND brand in the Australian and New Zealand markets. A degree in Information Systems saw Nicholas quickly realise it was not a field he wanted to pursue, but instead, that business was much more his career path. A progression of roles within PACK & SEND saw extensive direct field support function, and in particular at a key juncture in the business, spearheading multi-channel...2024-04-1740 min

Franchise EverythingEp38 Peter Knight, The Franchise Accountant. Franchise Business LeaderPeter Knight is a straight-shooting accountant who has established an enviable reputation as a key thought leader in accounting and financial education for the franchise sector, and in particular for franchise owners. While many might look to focus on larger corporate clients such as brand head office type consulting, Peter has zeroed in especially on helping individual franchise owners to ensure they are making the right decision BEFORE they buy a franchise. He came to this through a wide and varied career path. Having a father who was a national figure, a TV...2024-04-1535 min

Franchise EverythingEp37 Rating a franchise brand with Darryn McAuliffeThe ability to assess the value and risk of a franchise brand is crucial to the thousands of franchise prospects out there looking to into a business of their own. However, the sheer number of opportunities, and the amount of information can make it difficult to measure one brand opportunity against the other. Darryn McAuliffe, CEO of FRANdata Australia explains what their independent 3rd party 'Franchise Ratings Scale' is all about. He explains the fact that a clear way to measure performance is lacking across the sector. Also discussed is how rigorous the...2024-03-0512 min

Franchise EverythingEp36 Marcus Gehling, Kwik Kopy Dandenong - franchise owner journeyFranchise owner journey: After taking a redundancy from a commercial banking career after 18 years, Marcus finally wanted something for himself. Equipped with a Commerce Degree, Marcus took on a 20 year career in corporate banking in business banking and later in varying leadership roles. He had a desire for his own business yet a franchise was not necessarily on the cards for him as he had a perception of a lack of control. A criteria in his search for a business centred around location, turnover, profit and price primarily. After finding an existing Kwik Kopy franchise...2024-02-2824 min

Franchise EverythingEp35 How to succeed at franchise expos, with Tim CollettHow do you get the best result from your investment in exhibiting at a franchise expo to pitch your franchise? Tim Collett, Managing Director of Specialised Events, which owns the Franchising & Business Opportunities Expo, has seen the best and the worst of it as far as brands putting their best foot and forward at the events over many years. In this valuable discussion for any franchisor looking to expand their network, Tim highlights that having a planned process of operating at a show, and the follow up process afterwards, is more important to the result...2024-02-2633 min

Franchise EverythingEp34 The Beare Flooring Franchise Business Model, with William BeareThe Beare Flooring Franchise Business Model with William Beare. Originally from New Zealand, William was in the flooring industry over there and on moving to Australia several years ago, noticed that their was no equivalent mobile flooring offer with lower entry costs available in the industry. While the business is open to enquiries outside the flooring industry, in particular a focus on industry professionals tired of working for a boss and sitting in a showroom waiting for customers to walk in, are at a distinct advantage. Our discussion centred on some key aspects...2024-02-2319 min

Franchise EverythingEp33 Steve Bowe, Hire A Hubby, Nowra - Franchise Owner JourneyFranchise owner journey: From mechanic to IT, mortgage broker and senior business analyst and trainer, Steve Bowe says he was far from being a handyman when he bought his Hire A Hubby franchise in Nowra, NSW. And in even more of a twist - he was certain he didn't want a franchise after being made redundant from his last corporate role! he went to an information night in Sydney after seeing an advertisement for the business keep popping up in front of him. He went there that night to make sure he can 'rule out...2024-02-2221 min

Franchise EverythingEp32 5 Things that have made CouriersPlease what it is today with James HuckerIn this episode with James, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today. 47secs - Changing the business model from Sub-Contractor to Franchise Partner in 2012 with the change of ownership to Singapore Post at the time. 2min 26 secs - CEO Richard Thame's arrival to the brand with a key focus on the franchising aspect of business. A long history of success with a number of other key franchise brands. 5min 59 secs - The massive...2024-02-2112 min

Franchise EverythingEp31 Ash Reddy, Kwik Kopy, Camberwell - franchise owner journeyFranchise owner journey: In search of better opportunities, Ash and her family migrated from NZ in 2014 without a business chosen. They had a lengthy 6 month wait after arrival to finally get the business they wanted. With Ash at home with the kids, and husband running a wine cellar / liquor store business, back in NZ, trips to Australia looking at around 30 businesses was the process before narrowing to a Kwik Kopy franchise. Now, several years later, Ash runs Kwik Kopy Camberwell, while her husband runs 2 retail based franchises of another brand - strong supporters of the...2024-02-1320 min

Franchise EverythingEp30 Neil Gibbins, Hire A Hubby, Gladesville - franchise owner journeyFranchise owner journey: After 15 years as a VP in Citibank Corporate, Neil was tired of the stress, no control of his life, and certainly didn't want to miss another school sports day! A shift into a 'handyman' franchise made a lot more sense than it may have otherwise appeared on the surface to others. Now a 20+year veteran in a business that sits in the size above 'man in a van' (called 'multi-person') for the brand, where he has staff and manages multiple trades in undertaking his work which is around 50% domestic and 50% stratas, corporates...2024-01-2223 min

Franchise EverythingEp29 Dominic Alleaume, CouriersPlease, Cranbourne West - franchise owner journeyFranchise owner journey: After 17 years in warehousing and logistics that included a redundancy triggered by automation, Dominic decided that he needed a change and to give him and his family the opportunity to earn more than was on the table. Seeing the delivery drivers come and go, chatting to them and his uncle who owned a delivery run, he spent a week on the road to test if it was going to be right for him. 21 years later and he is a CouriersPlease veteran! Running one territory, selling it and moving to a...2023-12-1321 min

Franchise EverythingEp28 Ken Challis, Coochie Hydrogreen, Albury-Wodonga - franchise owner journeyFranchise owner journey - After spending 25+ years in food distribution and supermarket logistics, Ken channeled his passion for horticulture and the desire for a career change into a business of his own. But, owning his own business wasn't necessarily in the plan. The plan was to transition from supermarket logistics with a Certificate in Horticulture, and into the council parks and gardens division. Disconsolate about the fact he couldn't secure a job with the qualification after 4 years of study, was thinking his age at 59 was becoming a problem. A chance conversation...2023-12-0722 min

Franchise EverythingEp27 Richard Thame, CouriersPlease, CEO. Franchise Business Leader.From marketing with McDonald’s to cinemas, the car rental, print and travel industries, and ultimately on to a key focus in the parcel and logistics industry as the CEO of CouriersPlease, you’d never know Richard Thame started business life as an Accountant! A common thread through much of Richard’s career has been around the franchise sector with most roles directly related. A quick realisation that accounting wasn’t for him, Richard started at McDonald’s in accounting and as able to cross disciplines into marketing for the brand. Exposure to industries undergoing significan...2023-11-1741 min

Franchise EverythingEp26 Generating more sales in an existing franchise location, with Jeff Vassel, Global BDM, geotechMaking more sales out of existing locations is vital in maximising opportunity, and most importantly, keeping franchise owners as profitable as possible. In this episode, Jeff Vassel, Global BDM for geotech, talks about gathering and analysing the data from a single franchise location and interpreting it for the best possible impact on that location. Key factors in this process such as combining data sources, data variables, data overwhelm, product category analysis, and the key levers used across business, in particular in the QSR space are covered. A focus on the key variables and...2023-11-1316 min

Franchise EverythingEp25 Rod Reece, Hire A Hubby, Dee-Why - franchise owner journeyFranchise owner journey: After buying a one-way ticket from the UK 25 years ago, Rod Reece came to Australia with an Economics and Law Degree, and worked his way up in telco's from door-to-door sales through to managing teams for years. An urge to get away from the corporate pressures of never ending monthly sales targets, and a desire to spend around 12 weeks a year on holidays with the kids home from school, some sliding doors moments paved the way to the Dee Why Hire A Hubby franchise territory. Now a 2023 'Man in a Van' Award...2023-11-0919 min

Franchise EverythingEp24 Kervin Merchant, Kwik Kopy, Blacktown - franchise owner journeyFranchise owner journey: Kervin Merchant came to the Kwik Kopy Blacktown franchise after diverse careers in IT hardware support, and ownership of a hotel in New Jersey in the USA, and finally back to Australia to raise a family. Now entering the $1million turnover club, Kervin’s is a story of going for exactly what you want, while still be very certain first in knowing exactly what that is! 0:30 $1million revenue award announcement with Kervin being welcomed into the Centurion Club within Kwik Kopy at the upcoming National Conference. 1:20 What's it like owning a...2023-11-0324 min

Franchise EverythingEp23 The CouriersPlease Franchise Business Model with James Hucker, Head of FranchisingCouriersPlease is a small to medium parcel distribution company with a National footprint of 800+ franchise territories. The chat with James centred on some key aspects to the business; :45 What is CouriersPlease, including the size of the network, company ownership, and areas for growth and territory structure, 2:30 Sub-contractor to franchise model - When and why CouriersPlease changed from a sub-contract model to a franchise, 3:30 How franchise partners run their territories with relationships within their customer base being a key part, 5:00 Going above and beyond as a franchise partner and what...2023-10-3116 min

Franchise EverythingEp22 Ashley Gulwell, Coochie Hydrogreen, Gladstone - franchise owner journeyFrom butcher to mining hydroblaster to lawn care - the diverse careers of Ash Gulwell! Ash is now 3 years into his journey of owning a Coochie Hydrogreen franchise region in Gladstone, QLD, with out of the ordinary levels of growth, but his career started very early and in a very different environment. Starting out as a 14 year old running down after school in the afternoons to work in the local butchers, and then again for a few hours on Saturday mornings, Ash got to work hard and pretty early in life. An apprentice...2023-10-2619 min

Franchise EverythingEp21 - Brendan Green, Hire A Hubby, CEO. Franchise Business LeaderA mowing round side-hustle in school and then out into running a debt collection business, Brendan Green, CEO of the Hire A Hubby franchise network with 300+ Franchise Partners, career was on a different path until a chance connection changed it all. Clearly an entrepreneur at heart, Brendan had a business mentor while at school, a property developer, and he was co-ordinating other students for him who wanted to earn money by working on the weekend in basic labouring jobs. On leaving school and assuming he was going into property development in that business, Brendan was...2023-10-2333 min

Franchise EverythingEp20 Pappi Mukasa, CouriersPlease, Collingwood - franchise owner journeyFranchise owner journey: Pappi Mukasa - Spent 9 years in a refugee camp before making his way to Australia, Pappi had an entrepreneurial calling even after finishing a Civil Engineering Degree with Honours. The urge to have career freedom with his own business was just too strong. 0:26 Pappi's background on arriving in Australia in 2005 after 9 years in a refugee camp in Tanzania after escaping war in 1996 between The Democratic Republic of Congo and Rawanda. 3:00 Getting assimilated into Australia, what it's like, learning english, and the help that he and his family got at the time. In...2023-10-1918 min

Franchise EverythingEp19 The 5 key things that have made Gong cha Bubble Tea what it is today with Lili Shi & Eddy XuIn this episode with Lili Shi, Master Franchisee Australia, and Eddy Xu, General Manager , we focused on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today, particularly in the Australian market. 0:39 How Lili Shi found the Gong cha bubble tea brand opportunity in Taiwan after trying all different types of bubble tea offers in the market to bring it to Australia - the key moment this happened. 4:14 When Gong cha took over their first competitor location in the Australian market, which for the...2023-10-1814 min

Franchise EverythingEp18 Using maps to create better trade area and business strategy with Jeff Vassel, Global BDM, geotechHow often are you revisiting your franchise trade area assumptions? Is it as often as every 12 months? It feels like many brands haven't revisited their trade area assumptions since they did their first territory mapping perhaps even a decade or more ago. Jeff Vassel, Global BDM for geotech, explains that brands who are actually serious about maximising opportunities, are constantly using performance data from new franchise locations opened, and cross-checking it with existing location data to see if the trade area assumptions are still correct! Further, many emerging brands (young and...2023-10-1117 min

Franchise EverythingEp17 Tim Collett, Specialised Events, MD (Franchising Expo). Franchise Business LeaderWhere do you even begin in starting a major events company, booking large exhibition halls years in advance, and filling them with exhibitors and thousands of attendees? From a franchise perspective, Tim's Specialised Events company, owns and runs the Franchising & Business Opportunities Expo, and has done so for 10+ years now. In addition to the Franchising Expo, Tim and his team run both the Foodservice Australia Show, and the Food and Hospitality Queensland shows. So his industry experience, knowledge and presence is substantial. Tim started out working in, and becoming immersed in 10 day long...2023-10-0339 min

Franchise EverythingEp16 Suzan Lindsey, Kwik Kopy, Shellharbour - the franchise owner journeyFranchise owner journey: Suzan Lindsey - From a Sonographer to owning and running her own Kwik Kopy Print Solutions franchise with her son, while husband Paul runs another one 2 hours away with another son! With Suzan's husband, Paul, a printer by trade, originally an employee in Kwik Kopy franchises in both Regional Victoria and then Sydney and back, Suzan opened her own business as a Sonographer, ultra sound 4D babies. The opportunity appeared for the family to move back to Sydney with Paul opening his own Kwik Kopy franchise in Five Dock which was underperforming...2023-09-2425 min

Franchise EverythingEp15 The Stepz Fitness Franchise Business Model with Sam Waller, CEOWhen Sam became the franchisor of the brand, the business was no different in his words to any other 24/7 gym in the marketplace. The concern was it had no point of difference. Embarking on a journey of immense change, the brand now looks entirely different to what it did only a handful of years ago. This discussion with Sam, focused on a handful of key components as he sees them, of the franchise business model specifically. These key aspects to the franchise model are; The fact it is a hybrid business model...2023-09-2330 min

Franchise EverythingEp14, Michael Morrison, Coochie Hydrogreen, Newcastle - the franchise owner journeyFranchise owner journey: Michael Morrison - An ex-automotive retail manager and corporate banker going in an entirely different direction when a redundancy led to building a large, multi-territory lawn care franchise business. On the surface, taking a looking at the career path of Michael Morrison, you would likely not have picked multi-region lawn care franchise owner to be amongst it. Building a significant career in automotive retail in varying management roles with Valvoline oils, then in corporate banking with HSBC, Michael lived the corporate life with significant hours and travel. Giving an insight...2023-09-1921 min

Franchise EverythingEp13 Ben Flintoff, Multi-Brand Franchise Leader. Business LeaderFrom a franchised cafe owner to leading the Asia Pacific Region for one of the fastest growing bubble tea brands globally, Ben Flintoff's CV alone makes for interesting reading. Ben's passion for exceptional service to both the end consumer and business partnerships, mixes well with an obvious desire to challenge himself across the professional realm by going all-in on whatever he is doing while chasing his dreams. This 'dream chasing' has seen him shift his career multiple times starting with commercial and private banking from Darwin to London, to resort managing Canadian ski resorts, financial...2023-09-0754 min

Franchise EverythingEp12 Coochie HydroGreen, Franchise Business Model with Ania Sienko, CEO and Grace Lindsey, Franchise & Marketing ManagerAn interesting service offer to the market that incorrectly could be seen at just a fleeting glance as being something around gardening or lawn mowing - which it is neither. Coochie HydroGreen franchises offer a lawn care program generating lush green lawns nationwide. Using a '6 in 1' program of nutrients sprayed into the lawn, franchise owners are on bi-monthly visit cycles to customers to treat their lawns. The chat with Ania and Grace centred on some key aspects to the business; The scalability of the business with many franchise owners having more than...2023-09-0623 min

Franchise EverythingEp11 Emmanuel Constantinou, Kwik Kopy, Bondi Junction - the franchise owner journeyFranchise owner journey: Emmanuel Constantinou - With 37 years in print, and an apparent unmatched passion for the industry, Emmanuel explains how he took over a struggling business and revived it. We uncover what it takes to stay relevant in the market around providing the best and most sought after services possible. Emmanuels life in the industry started with his fathers career as a lithographer for the print industry originally back in Egypt, and eventually working with dad in the family printing business in Australia, where he gained a detailed and lengthy education in print. 2023-08-1828 min

Franchise EverythingEp10 The Plumbing Bros Franchise Business Model with James Riddle, CEOA plumbing business where you don't need to be a plumber - Plumbing Bros started in 2020 and has grown to 12 locations so far spread across the country. In a unique offer to the market, the brand franchise offer centres around the fact that you do not need to be a plumber to own the business. Importantly for emerging franchise brands, James touched on the fact that as a new franchisor and offer to the market, it was clear that early investors in the business were buying in because of him and his vision, passion, and...2023-08-1623 min

Franchise EverythingEp9 Darryn McAuliffe, CEO FRANdata, Australia. Franchise Business LeaderAs CEO, Darryn leads the Australian arm of FRANdata whose expertise is in franchise intelligence. Darryn will help you to understand the behind the scenes thinking and actions around securing franchise finance in the Australian market. With main customers being major banks and boutique lenders who have significant portfolios in franchising, Darryn's positioning is to provide these lenders with data in establishing who is a better risk than others out of 1,100 odd franchise brands in the Australian market. Darryn started in banking before moving into accounting after attaining his degree studying at night...2023-08-1039 min

Franchise EverythingEp8 Gong cha Australia, Franchise Business Model with Lili Shi & George KwokFranchise business models unpacked - Gong cha Australia, Lili Shi, Master Franchisee, Australia, and George Kwok, BDM, breaks down key aspects of the Gong cha franchise with Glenn Walford. Some of the aspects discussed include; Average daily sales in their stores with some ranges discussed, as well as the average transaction value information in the business, The typical trading patterns of a Gong cha store outlining the common peak periods and customers they see, Their fully inclusive 'turn-key' franchise cost approach, where they undertake all requirements to get a store fully open for one set cost, T...2023-07-1318 min

Franchise EverythingEp7 The 5 key things that made Stepz Fitness Franchise what it is today, with Sam Waller, CEO.In this episode with Sam, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today. 1min 20secs - 2017 and the moment when Sam took over the business and went from being a franchise owner, to franchisor of the brand at the age of 22. 4min 15 secs - The significant change in brand look, style and feel. Sam made the commitment and paid for the full marketing research and study sessions with brand marketing strategists with members to develop a...2023-06-2619 min

Franchise EverythingEp6 Lili Shi, Gong cha Australia, Master Franchisee. Franchise Business LeaderOpening 150+ Gong cha stores in the Australian market basically under the radar of the franchise sector. The remarkable entrepreneurial journey of Lili Shi who has spearheaded the growth of the Gong cha bubble tea brand in the Australian market. In 2010 Lili had a franchised crepe business with 4 locations, with a brand she imported from Japan. The jump into that business was spring boarded by her partners bankruptcy and subsequent marriage breakdown, seeing Lili look to business as a way forward with stability. A request from the Adelaide crepe brand franchisee to range bubble...2023-06-2232 min

Franchise EverythingEp5 Franchise Pre-Purchase reviews with Kate Groom. Franchise Supplier Support.Independent experts to personally and thoroughly review your franchise outlet purchase about whether your going to make any money BEFORE you buy it. That's the value proposition provided by Kate Groom and her business partner Peter Knight at Franchise Accounting and Tax, to would-be franchise outlet owners, which Kate talks about in detail in this episode. There is no doubt that many buyers of franchises put a lot of decision-making weight in the brand name they are buying, and often make a lot of assumptions about the business. Their Franchise Pre-purchase Review is...2023-06-2119 min

Franchise EverythingEp4 Franchisor bank credit reports with Darryn McAuliffe. Franchise Supplier Support. Did you know some franchise companies have credit scores with the banks? Gaining an underlying credit default risk score for a franchise brand in the process. We all know a bit about personal credit scores through our own credit use for homes, cars and the like. But the way financial institutions treat companies in this way potentially feels a little bit like the 'dark arts' to many. In this episode, Darryn enlightens us on; The current difficulties with franchise finance, How and why banks increase or reduce their appetite for franchise lending, How brands can improve their lending profile, Why fra...2023-06-1913 min

Franchise EverythingEp3 Sam Waller, CEO Stepz Fitness. Business leader It was never in Sam's plan to be franchisor and CEO of a fitness franchise. At just the young age of 22, a range of circumstances within the franchise brand that he owned a franchise in, meant that a group of older franchise owners turned to Sam to ask him to try to buy out the founding franchisor and run the whole franchise business in order to take it in the direction it needs to go. Sam's own circumstances prior to this unknowingly already set him on this path, and shaped his direction. Enduring a broken back as a teenager in sch...2023-06-1744 min

Franchise EverythingEp2 Xpresso Mobile Cafe, Franchise Business model with Jonathan Payne, Co-owner Franchise business models unpacked - Jonathan Payne, co-founder of Xpresso Mobile Cafe breaks down key aspects of the franchise with Glenn Walford. The discussion focused around a number of key areas that make up the Xpresso Mobile Cafe franchise business offer; The brands change to now charging no franchise fees to make it easier and more attractive for people to join the brand, Van technology and in particular the battery powered capabilities of the vans - no generators anymore... The commitment to product quality and the departure from using a big 3rd party coffee brand, to now an exclusive coffee b...2023-06-1721 min

Franchise EverythingEp1 Nitin Khadalia, PACK & SEND - the franchise owner journeyFranchise owner journey: Nitin Khadalia - From a global award-recognised service advisor in one industry to multi-location franchise owner in another. The journey to 3 franchises (and hopefully more on the way) with freight and logistics brand, PACK & SEND has been one of twists and turns for Nitin Khadalia. After emigrating to Australia in 2006, Nitin initially stuck with his automotive industry background, predominantly as a service advisor with a number of major car brands. With a successful career culminating in a second place finish as 'The World's Best Service Advisor' for Hyundai in 2014, Nitin...2023-06-1325 min

Franchise Simply PodcastsFranchise Radio 122 Video to promote, grow, and operate your franchise with Glenn WalfordFranchise Radio 122 Video to promote, grow, and operate your franchise with Glenn Walford by Brian Keen 2021-07-2243 min

Franchise Simply PodcastsFranchise Radio 83 Glenn Walford - 'Modern Franchise Recruitment Marketing'Franchise Radio 83 Glenn Walford - 'Modern Franchise Recruitment Marketing' by Brian Keen 2018-05-2343 min