GlideFast Consulting - Podcast Details

Shows

GlideChat Building Careers and Community at GlideFastJoin us for an exciting episode of GlideChat as we sit down with Tyler Hoge and Rachel Kleshinski in our Cincinnati podcast studio! Rachel shares her inspiring journey from marketing to ServiceNow consulting and how the supportive culture at GlideFast helped her succeed. We dive into the power of community, overcoming imposter syndrome, and the collaborative spirit that makes GlideFast a standout in the industry. Whether you're looking for career insights, motivation, or just some great conversation, this episode has something for you! Tune in and be part of the GlideFast journey.

2025-03-2049 min

GlideChat ServiceNow for the Energy SectorJoin Brett Karl, Vice President of Solutions & Alliances, and Jake Hershkowitz, Regional Sales Executive, as they discuss GlideFast's expertise in providing innovative solutions to the energy sector. Dive into how GlideFast partners with businesses in industries like utilities, construction, healthcare, and more to optimize their IT operations, CMDB, ITOM, and security solutions, all using ServiceNow. Hear insights into the latest trends impacting energy companies and how GlideFast supports digital transformation efforts with tailored, efficient, and secure solutions.

2025-02-1115 min

GlideChat Driving Success Through ServiceNow: A Conversation with David PackerIn this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving broader business transformation through technology. The conversation dives into the rise of AI, the growing importance of technology in business operations, and the critical role of successful partnerships in ensuring customer success. Tune in for valuable perspectives on navigating...

2025-01-1414 min

GlideChat Driving Customer Engagement and ServiceNow TransformationIn this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how his team drives successful ServiceNow transformations. We also explore how GlideFast’s growth and culture foster collaboration and customer satisfaction. Plus, find out about Ed's surprising TV appearance on HGTV!Tune in to hear firsthand how Ed and his team ar...

2024-12-1714 min

GlideChat Partner Spotlight with Unified Compliance®In this episode of GlideChat, Brett Karl, VP of Solutions and Alliances at GlideFast, and David Limas, Solutions Consultant at GlideFast, are joined by Dorian Cougias, CEO of Unified Compliance (UCF), to discuss the critical role UCF plays in simplifying complex regulatory compliance. Dorian explains how UCF analyzes and clarifies regulatory documents, making them actionable for businesses by breaking down intricate laws and guidelines into understandable, executable tasks. He details how UCF's APIs integrate with ServiceNow’s GRC modules to streamline compliance processes, enabling organizations to efficiently implement controls without wading through hundreds of pages of regulatory text. The co...

2024-11-2626 min

GlideChat Navigating Integrated Risk Management (IRM) in ServiceNowIn this episode, join John Gilaspy, SDM / Certified Technical Architect, and Doug Penta, IRM Architect at GlideFast, as they dive deep into the intricacies of Integrated Risk Management (IRM). With over a decade of experience, they discuss the challenges and strategies for successful GRC implementations, the importance of stakeholder engagement, and the latest features in the ServiceNow Washington DC release. Tune in to discover how an integrated approach to risk management can enhance your organization's resilience and operational efficiency!

2024-10-2215 min

GlideChat Partner Spotlight with VividChartsIn this episode of GlideChat, join Brett Karl, VP of Solutions & Alliances at GlideFast, and Mitch Stutler, Co-Founder and CEO of VividCharts. Discover how VividCharts enhances ServiceNow’s data reporting and visualization capabilities, making it easier for organizations, particularly in the financial sector, to leverage their data effectively. Explore the unique role VividCharts plays in operational reporting, its success in regulated industries, and the strategic partnership with GlideFast that benefits mutual customers.

2024-09-2411 min

GlideChat CareerVillage ServiceNow Success StoryIn this episode of GlideChat, Kali Alexander speaks with Ebony Staten, Director of Partner Success at CareerVillage, about the nonprofit's mission to democratize career information. Ebony shares insights on how CareerVillage has adapted and expanded since 2020 and how ServiceNow has helped enhance their operations. Discover how CareerVillage nimble approach and commitment to accessibility are transforming career development for underrepresented communities. Tune in to learn about the intersection of technology, human connection, and innovative solutions in career guidance.

2024-08-2021 min

GlideChat Partner Spotlight: Transforming IT Financial Management with Proven OpticsIn this special edition of GlideChat, Brett Karl joins William Miller, Co-CEO and Co-Founder of Proven Optics, to explore their innovative approach to IT financial management on the ServiceNow platform. Bill discusses Proven Optics’ unique budgeting and cost modeling applications, and how they enhance financial insights by integrating seamlessly with ServiceNow’s tools. Tune in to discover how Proven Optics is redefining IT financial management and why their solutions are a perfect fit for ServiceNow!

2024-08-1520 min

GlideChat ServiceNow MVP Spotlight: Sarah ToulsonJoin Kali Alexander, ServiceNow MVP Class of 2024, as we delve into the intricate world of ServiceNow with special guest Sarah Toulson, a three-time MVP awardee. Discover Sarah's journey from municipal service to becoming a renowned Service Portal architect at GlideFast, revolutionizing user experiences for clients across diverse sectors. From her insights on mentorship, women empowerment in tech through WomenNow, to her popular blog, Sarah shares her passion for blending design with public service, making technology accessible and empowering for all.

2024-07-1120 min

GlideChat Leadership and Personal Legacy: Insights with Damien DavisIn this episode of GlideChat, join GlideFast CEO Mike Lombardo and special guest Damien Davis, Senior Director of Product Management at ServiceNow, for an engaging and heartfelt conversation exploring leadership, teamwork, and personal reflections. Damien shares insights from his journey — from humble beginnings to navigating the world of ServiceNow — emphasizing the importance of building a strong personal brand. They discuss authenticity, giving back, and the transformative impact of meaningful connections. Tune in for an inspiring discussion on leveraging platforms for positive change and leaving a lasting legacy.

2024-07-0351 min

GlideChat Partner Spotlight: Sakon, A Smarter Unified Experience for MobilityIn this episode of GlideChat, Brett Karl, VP of Solution Alliances at GlideFast Consulting, sits down with Paul Lyons, VP of Alliances and Channels at Sakon. Join us as we explore Sakon's pivotal role in managing enterprise telecommunications assets, from mobile devices to carrier data. Discover how Sakon integrates seamlessly with ServiceNow, streamlining workflows and optimizing cost management for large organizations. Whether you're curious about telecom lifecycle management or intrigued by the intersection of technology and service delivery, this episode offers insights into the evolving landscape of enterprise mobility solutions.

2024-06-2514 min

GlideChat Taking the Leap: The Early Days of GlideFastIn this episode of GlideChat, GlideFast CEO Mike Lombardo and COO Jared Pippy take you on an engaging journey through the evolution of GlideFast. Listen in as they recount the company's early days, the pivotal moments that defined their path, and the strategic risks that paid off. From handling their first big project to expanding their global footprint, Mike and Jared share personal anecdotes and valuable insights on leadership, resilience, and the importance of nurturing a strong company culture. Tune in for an inspiring conversation about innovation, hard work, and the relentless pursuit of excellence in the ServiceNow ecosystem.

2024-06-1124 min

GlideChat Partner Spotlight: Own Company - A Special Edition from Knowledge 24In this special edition of GlideChat, we are live at Knowledge 24 with Brett Karl, VP of Solutions and Alliances at GlideFast Consulting. Join us as we wrap up an eventful week with special guests Jessica Wine and Ryan Smith from Own Company. We discuss the unique offerings of Own Company, the shared responsibility model in the ServiceNow ecosystem, and the critical role of data resilience. Discover how Own Company is pioneering solutions to augment ServiceNow's backup capabilities and ensure robust data protection for enterprises. Tune in for an insightful conversation that explores the evolving landscape of ServiceNow and the...

2024-05-2824 min

GlideChat The Power of Connection: A Journey through ServiceNowIn this episode of GlideChat, join GlideFast CEO Mike Lombardo and Ryan Smith, Global Director ServiceNow Alliances & Strategic Partnerships at Own Company, as they delve into the world of ServiceNow and reflect on their journey together in the tech industry. From their early days connecting at industry events to forming lasting partnerships and friendships, Mike and Ryan share candid insights into the importance of relationships in the ServiceNow ecosystem. Hear about pivotal moments, unexpected encounters, and the impact of genuine connections on their professional paths. Get ready for a heartfelt conversation filled with laughter, memories, and a shared vision...

2024-05-2243 min

GlideChat Unlocking ServiceNow’s Potential: Overcoming Challenges and Embracing InnovationIn this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed in both life and business. Tune in for a compelling conversation that blends professional insights, personal stories, and practical advice for navigating challenges and achieving your goals in the ServiceNow space.

2024-05-201h 05

GlideChat Partner Spotlight: 3CLogic, AI-powered Contact Center Solution for ServiceNowIn this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.

2024-04-2521 min

Resource Revolution: The Resource Management Podcast Exploring the connection between human resources and resource managementIn this episode, Sarah Maynard, Resource Management & HR Business Partner at GlideFast Consulting, highlights the value of collaboration between human resources and resource management, and discusses the importance of employee engagement in the workplace.

2024-04-1833 min

GlideChat ServiceNow Unplugged: Insights from GlideFast ExpertsJoin hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.

2024-04-1114 min

GlideChat Navigating the ServiceNow LandscapeJoin Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value...

2024-04-0210 min

GlideChat A CEO Conversation: Unveiling the Art of SalesGlideFast CEO Mike Lombardo joins Pitchfire CEO Ryan as they delve into the world of high agency in sales and prospecting. From creative outreach tactics to crafting unique pitches, discover how embracing high agency can revolutionize your approach to business development. Whether you're navigating the ServiceNow ecosystem or venturing into new territories, learn how to infuse your brand with a distinct flavor that resonates with your audience and sets you apart in the competitive landscape of modern business.

2024-03-2624 min

GlideChat Streamlining Digital Transformation with ServiceNowIn this episode of GlideChat, Mike Lombardo, CEO of GlideFast, and Beau Bramlet, Sr. Director / Principal Architect ServiceNow at Northwestern Mutual, delve into the intricacies of navigating digital transformation with ServiceNow. From leveraging the power of AI to ensuring data quality, they explore the essential steps for organizations to prepare for the future. They also discuss the unique hybrid model for service delivery, blending in-house expertise with strategic partnerships to drive innovation and efficiency. Tune in to discover how ServiceNow is revolutionizing workflows and empowering businesses to achieve their objectives seamlessly.

2024-03-1924 min

GlideChat Navigating the Now: A Deep Dive into ServiceNowJoin Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.

2024-03-1525 min

GlideChat The Future of ServiceNow: Insights from Chuck TomasiIn this episode of GlideChat, Michael Lombardo, CEO of GlideFast Consulting, and Chuck Tomasi, Senior Developer Advocate at ServiceNow, dive into the evolution of ServiceNow from its early days to its future trajectory. They discuss the drive towards enhancing efficiency through low-code technologies, the potential of generative AI, and the importance of community engagement. Chuck shares insights on the need for a developer sub-brand within ServiceNow and reflects on the platform's potential to revolutionize event coordination. They explore the profound impact ServiceNow has had on various sectors, including emergency response, and speculate on the platform's future in addressing societal...

2024-02-1326 min

GlideChat Navigating EMEA: Leadership Insights with Adam GodfreyIn this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes Adam Godfrey, Managing Director at GlideFast (EMEA), who stands as a key figure in spearheading GlideFast's presence in Europe. In this engaging conversation, they explore Adam's journey from Boston to London. The discussion delves into leadership philosophies, with Adam sharing his views on what makes a great leader. Learn about Adam's commitment to personal and professional development, the importance of being coachable, and the value of providing constructive feedback. Gain valuable insights into the world of ServiceNow, technology trends, and the exciting possibilities in the evolving landscape.

2024-01-1718 min

GlideChat Revolutionizing Workforce Productivity with ServiceNow AIIn this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.

2024-01-0937 min

GlideChat Navigating Partnerships with ServiceNow’s Director of AlliancesIn this episode of GlideChat, CEO Michael Lombardo welcomes a distinguished guest, Mike McShane, Director of Alliances for US Commercial and Enterprise Markets at ServiceNow. Join the conversation as they delve into Mike's role, strategies for strengthening partnerships, and the dynamic landscape of the tech industry. Gain valuable insights into alliance management, career growth, and the collaborative efforts that drive success. If you're interested in the world of alliances and enterprise markets, this episode offers a unique perspective from a seasoned professional in the field.

2023-12-1219 min

GlideChat Insights from ServiceNow's New England Commercial DirectorJoin Mike Lombardo and John Griffin, aka Griff, in this engaging episode of GlideChat. Griff, the Director of New England Commercial at ServiceNow, shares insights into his three-year journey with the company and the importance of putting customers first. Discover the rich history of ServiceNow in Boston and its transformative impact on key customers. Mike and Griff delve into topics like the power of ServiceNow's platform, its impact on onboarding experiences, and the exciting future of AI solutions. Gain valuable leadership insights, learn the six characteristics of a successful team, and explore the perspectives of positivity and grit in...

2023-11-2819 min

GlideChat Unleashing the Power of ServiceNow: Insights from GlideFast AVP of Professional ServicesIn this episode of GlideChat, CEO Michael Lombardo and Josh Brostoff, AVP of Professional Services at GlideFast Consulting, discuss the remarkable journey and potential future of ServiceNow. They share insights on emerging opportunities in e-commerce, CRM, billing, and expanding into the SMB market. Discover how a passion for helping others and fostering innovation has driven their leadership in the ServiceNow community.

2023-10-3122 min

GlideChat Unlocking the AI Advantage: Insights from Director of AIIn this episode of GlideChat, CEO Michael Lombardo welcomes Tyler Hoge, Senior Director of Development (SDD) at GlideFast, for an insightful conversation. They discuss Integration Hub, the evolution of ServiceNow, and their experiences in the IT world. Tyler also shares his journey into creating AgileGenius, an innovative tool that leverages AI to generate agile stories, simplifying the process for professionals. Join Mike and Tyler as they delve into the world of service management and agile development.

2023-10-1028 min

GlideChat Industry Workflow Insights with ServiceNow VP of Sales, AmericasJoin us for an insightful episode of GlideChat as we sit down with Jack Caragol, Vice President of Sales for Americas Customer, Industry, and Supply Chain Workflows at ServiceNow. Jack shares his expertise on navigating the evolving landscape of industry-focused solutions and the importance of trust and authenticity in leadership. Discover how he inspires and leads his team to achieve long-term success in this engaging conversation.

2023-09-2622 min

GlideChat A Customer Conversation: Horizon TherapeuticsWelcome to another episode of Glide Chat! In this episode, your host, CEO of GlideFast Consulting Michael Lombardo, sits down with the Associate Director of Service Delivery at Horizon Therapeutics Paul Kieca for an insightful conversation about their journey with ServiceNow implementation. Paul shares valuable insights and experiences, shedding light on the importance of processes in making the most of powerful platforms like ServiceNow.

2023-09-1216 min

GlideChat Nurturing Company Culture, Mastering Technical ExpertiseIn this episode of GlideChat, join GlideFast CEO Mike Lombardo and Service Delivery Director/Senior ServiceNow Developer Vinny Taggio as they reflect on their experiences and insights gained from working in the dynamic world of ServiceNow for over two decades. From sharing stories about their initial interactions to discussing the evolution of integrations, platforms, and the significance of caring for team members, Mike and Vinny provide valuable perspectives on the ever-changing landscape of digital transformation. Tune in for a lively conversation that combines technical expertise with a passion for growth and innovation.

2023-09-0522 min

The Alldus Podcast - AI in Action ServiceNow Series E118: Kali Alexander, ServiceNow Customer Advocate at GlideFast ConsultingToday's guest is Kali Alexander, ServiceNow Customer Advocate at GlideFast Consulting. Founded in 2015, GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. Headquartered in Waltham, Massachusetts, the company pride themselves on offering industry-leading services, unparalleled expertise and a track record of positive customer reviews. Kali is a Certified ServiceNow System Administrator aimed at helping enterprises and organizations leverage IT automated processes to run at peak performance in order to stimulate growth, while saving time and resources. A curious autodidact keen on creating a technical solution-based flow state, she thrives...

2023-08-2318 min

GlideChat Navigating a Decade of Innovation: A ServiceNow Insider's JourneyIn this episode of GlideChat, GlideFast CEO Mike Lombardo is joined by Kevin O'Hara, Manager of Technology Workflows at ServiceNow, as they explore his remarkable 10-year journey within the company. Kevin shares insights from his transition into technology from his sports broadcasting dreams, and how he's risen through the ranks since then. We delve into the evolution of ServiceNow's technology workflows (TX), their foundational importance, and how the company's commitment to organic innovation has driven growth.Kevin's advice to early-career professionals emphasizes consistency, hard work, and proactive communication to achieve career aspirations. He also underlines the pivotal...

2023-08-2212 min

GlideChat From Athlete to Entrepreneur: Insights with SponsorUnited CEOIn this engaging episode of GlideChat, join host Michael Lombardo, CEO of GlideFast Consulting, as he welcomes Bob Lynch, the visionary CEO of SponsorUnited. Bob shares his journey from athlete to entrepreneur, shedding light on his commitment to learning and curiosity. Bob, who spearheads SponsorUnited, a revolutionary data platform for tracking and mapping sponsorship deals in sports and entertainment, discusses the founding principles and purpose behind his innovative venture. Discover how SponsorUnited is reshaping the landscape by democratizing access to sponsorship deal information, leading to smarter business decisions and creative collaborations.

2023-08-1532 min

GlideChat Navigating the Fast Lane: Insights from a ServiceNow Account ExecutiveIn this episode of GlideChat, Mike Lombardo sits down with Charlie Sullivan, an accomplished commercial Account Executive at ServiceNow for Boston Metro. They discuss Charlie's journey from an inside sales rep to his current role, the challenges and joys of working in the fast-paced world of sales, and the key elements that contribute to being a successful salesperson. They delve into the importance of building trust and fostering genuine relationships with customers, as well as the significance of effective communication in driving positive outcomes. Join Mike and Charlie for an insightful conversation packed with valuable advice for anyone looking...

2023-08-0113 min

GlideChat A Customer Conversation: Gainwell TechnologiesIn this episode of GlideChat, join host Mike Lombardo, CEO and Founder of GlideFast Consulting, as he engages in a captivating conversation with Bob Colson, Senior Manager of Application Development and ServiceNow Platform Owner at Gainwell Technologies. Bob shares his extensive career journey in the IT industry, spanning over 30 years, from his early days during the emergence of computers and networking to his deep involvement with ServiceNow.Bob delves into his experience with ServiceNow, highlighting his role as an app owner and the challenges he faced along the way. He emphasizes the importance of reinventing oneself and...

2023-07-1816 min

GlideChat A Customer Conversation: State of MontanaIn this episode of GlideChat, GlideFast CEO Michael Lombardo is joined by Buddy Hanrahan, the CIO of the Department of Livestock in Montana. Buddy shares his journey from a military background to becoming a CIO and discusses the department's initiative to modernize their brand inspection and enforcement processes using ServiceNow. They delve into the complexities of registering and tracking brands for cattle and horses, the importance of real-time data for law enforcement and animal health, and the future integration with the Animal Health system. Buddy also highlights the collaboration with GlideFast Consulting and the significance of effective communication and...

2023-07-1115 min

GlideChat Insights from GlideFast’s Chief Revenue OfficerIn this episode of Glide Chat, Mike Lombardo, CEO of GlideFast, sits down with Chad Woods, Chief Revenue Officer, to discuss Chad's experience in the ServiceNow space. Chad shares his journey from Microsoft to ServiceNow, highlighting the decision to join ServiceNow in 2012 and the opportunities he saw in the company. They delve into the unique qualities of ServiceNow as a product and its scalability compared to other platforms like Salesforce. The conversation also touches on the leaked Salesforce acquisition targets document and the exciting and dynamic nature of the ServiceNow ecosystem. Join Mike and Chad as they explore the...

2023-07-0614 min

GlideChat Driving Success and Sales Wisdom with VP of Sales at GlideFastJoin Michael Lombardo, CEO of GlideFast Consulting, in this lively episode of GlideChat as he sits down with Lisa Wolanski, Vice President of Sales at GlideFast. In this engaging conversation, Lisa shares her unique journey from selling lobsters to becoming a pivotal figure in the world of ServiceNow sales. Mike and Lisa discuss the art of persistence, the importance of building relationships, and the exciting challenges of the ever-evolving sales landscape.

2023-05-1015 min

GlideChat Navigating Growth and Culture at GlideFast with Director of Talent AcquisitionMichael Lombardo, CEO of GlideFast, sits down with Andrena Silva, the Director of Talent Acquisition. Join them as they discuss Andrena's incredible 5+ year journey with GlideFast, from transitioning from a nursing career to becoming employee #45 in a rapidly growing company of over 500 employees today. Discover the unique aspects that set GlideFast apart from other ServiceNow partners and delve into what makes the employee experience at GlideFast truly exceptional. Michael and Andrena explore the importance of building a collaborative and supportive team environment, where success is a collective effort and everyone is invested in each other's growth.

2023-05-0216 min

GlideChat Leadership Journeys at GlideFast: A Conversation with Giuseppe GiardinaIn this episode of GlideChat, join Michael Lombardo as he sits down with Giuseppe Giardina, the Operations Manager at GlideFast. Giuseppe shares insights into his journey from his early days at a large financial firm to leading a 24x7 support project at GlideFast. Discover the importance of teamwork, professionalism, and punctuality, and learn how Giuseppe navigates the balance between being Clark Kent at work and Superman in his personal life. Join us for a deep dive into leadership, growth, and the unique culture at GlideFast.

2023-04-2515 min

GlideChat Journey to Best in Class: Insights from Chief Customer Officer at GlideFastJoin Mike Lombardo, host of GlideChat, as he sits down with Ohad Kushner, Chief Customer Officer at GlideFast, to discuss Ohad's background, the unique qualities that make GlideFast special, and the company's commitment to being Best in Class in the ServiceNow domain. Ohad shares valuable insights into the evolving landscape of digital transformation, the importance of client service, and the exciting future of ServiceNow. Whether you're a seasoned professional or aspiring to grow in the industry, this episode offers valuable advice and perspectives on leadership and success in the world of ServiceNow.

2023-04-1124 min

GlideChat Leadership Insights from GlideFast’s VP of Professional ServicesJoin Michael Lombardo, CEO of GlideFast Consulting, in a candid conversation with Dan Lyons, the VP of Professional Services, as they discuss leadership, growth, and the journey of navigating through the ever-evolving world of service management. Dan shares insights from his diverse background, his experience in multiple technology spaces, and the importance of humility in achieving success. Discover how being fearless and embracing the struggle can lead to significant personal and professional growth. Tune in to gain valuable perspectives for those aspiring to leadership roles or seeking inspiration on their career journey.

2023-03-2814 min

GlideChat The Journey From Year Up to GlideFastGlideFast CEO Michael Lombardo joins Operations Manager Giuseppe Giardina to discuss their career journey from Year Up to GlideFast.Year Up is a tuition-free job training program with a mission to close the Opportunity Divide by ensuring that all young adults gain the skills, experiences, and support that will empower them to reach their potential through careers and higher education. Learn more: https://www.yearup.org/ Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.

2023-03-1420 min

GlideChat ServiceNow Spotlight: Celebrating Excellence with GlideFast MVPsJoin Kali Alexander, Technical Trainer at GlideFast, as she sits down with some of the brightest minds in the ServiceNow community. In this special episode of GlideChat, Kali is joined by GlideFast team members who have been honored by the ServiceNow ecosystem for their outstanding leadership and contributions. Get to know Ryan Gillespie, Sarah Toulson, Adam Celli, Uma Aggarwal, and Michael Jones, as they share their journey into ServiceNow, their roles at GlideFast, and the awards they've earned, including Rising Star, Developer MVP, and Community MVP.

2023-03-0730 min

GlideChat Revolutionizing HR with ServiceNow: A Deep Dive into HRSD and Future TrendsJoin us for an insightful episode of GlideChat as Mike Lombardo, CEO of GlideFast, talks with SDD David Self and SDM Matt Gerry about the power and potential of ServiceNow's HR Service Delivery (HRSD) platform. From automating manual HR tasks to creating seamless employee journeys, discover why ServiceNow is changing the game for HR professionals. The discussion also delves into challenges faced during HR implementations, the unique features of ServiceNow HR, and exciting possibilities for the future, including potential integrations with payroll systems. Don't miss this deep dive into the world of HR transformation with ServiceNow!

2023-02-2122 min

GlideChat Navigating the ServiceNow Landscape: Insights from a Senior BPCIn this episode, Mike Lombardo, CEO of GlideFast, sits down with Tim Catula, Senior BPC at Glide Fast, to discuss the exciting developments and insights in the world of ServiceNow. Tim, a highly certified consultant with a wealth of experience, shares his journey, highlighting the importance of certifications, process architecture, and understanding your audience. Get ready for an engaging conversation about ServiceNow, certifications, and the valuable lessons Tim has learned along the way. This episode is a must-listen for anyone looking to enhance their process consulting skills and navigate the ServiceNow landscape effectively.

2023-01-3121 min

GlideChat Revolutionizing ServiceNow with 3CLogic: A Deep Dive into Contact Center IntegrationJoin Michael Lombardo and Guillaume Seynhaeve, the dynamic duo from GlideFast Consulting and 3CLogic, in this episode of GlideChat. Dive into the world of contact center integration with ServiceNow, where they discuss the game-changing solutions provided by 3CLogic. Learn how organizations can optimize their workflows, automate call processes, and achieve unparalleled efficiency. Discover real-life examples from State of Delaware to Cleveland Clinic and explore the future of personalized experiences in the ever-evolving landscape of service management. Don't miss this insightful conversation on the future of ServiceNow and the transformative power of 3CLogic.

2022-12-0618 min

GlideChat GlideChat Unveiled: Behind the Scenes with the Council at GlideFastJoin Michael Lombardo, CEO of GlideFast Consulting, in this special episode of GlideChat. He introduces the audience to an extraordinary group known as "The Council" at GlideFast, featuring key members Josh McMullen, Travis Castleman, Vinny Taggio, David Arbor, Sean Erickson, and Scott Murphy. Together, they discuss the inception of the Council, its mission, and how it has evolved into a dynamic forum tackling complex ServiceNow challenges. Get an insider's look at the collaborative and supportive culture that sets GlideFast apart in the ServiceNow ecosystem.

2022-11-2916 min

GlideChat Revolutionizing Customer Service: Insights from GlideFast AVP of Professional ServicesJoin us in another episode of GlideChat as Michael Lombardo, CEO of GlideFast, and Josh Brostoff, AVP at GlideFast, dive into the world of customer service. In this engaging conversation, they discuss their passion for customer service, the importance of putting customers first, and the need for improving customer experiences. They explore topics such as automation, virtual agents, customer support playbooks, and the impact of social media on customer feedback. Discover how ServiceNow's Customer Service Management (Customer Workflows) is revolutionizing the customer journey, and get insights into the future of CSM (CWF) and the broader field of customer service...

2022-11-1424 min

GlideChat Journey to Excellence with David NottinghamJoin Michael Lombardo, CEO of GlideFast Consulting, and the legendary David Nottingham, Solutions Consultant extraordinaire, as they share insights from their incredible journey in the world of ServiceNow. Broadcasting from a picturesque Montana setting during a company gathering, they reflect on the unexpected joys of teamwork and the dynamic culture at GlideFast. In this episode, Michael and David delve into their experiences in the IT service management realm, from early encounters with platforms like Maximo to the transformative power of ServiceNow. David takes us through his career, sharing stories of his initiation into the world of IT service management...

2022-11-1012 min

GlideChat GlideFest Experience: Navigating the HR Journey with Mo UnwalaIn this episode of GlideChat, join Mike Lombardo, CEO of GlideFast Consulting, as he sits down with Mo Unwala, Senior Architect at GlideFast, to discuss their experiences at the incredible GlideFest. Mo shares insights into the seamless organization of the festival, celebrating the success of the GlideFast team. The conversation takes a deep dive into HR within the ServiceNow platform, exploring its unique challenges and advantages. Discover Mo's favorite aspects of HR, from its distinctive architecture to the often-overlooked but crucial onboarding process. Gain valuable insights into HR adoption, challenges faced by HR departments, and the transformative power of...

2022-11-0109 min

GlideChat Navigating Change: A Candid Conversation with GlideFast’s VP of Solutions ConsultingJoin Mike Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat, where he sits down with the dynamic Paul Grupe, VP of Solutions Consulting. In this candid conversation, they explore the challenges organizations face when transitioning from legacy systems like Remedy to the innovative world of ServiceNow. Paul shares valuable insights into the hurdles of change, emphasizing the importance of openness and willingness to adapt. As they discuss the scenic backdrop of GlideFest 22 in Montana, Paul reflects on the incredible journey of growth within Glide Fast and the unique family atmosphere that keeps him inspired. Discover the...

2022-10-1706 min

GlideChat Bridging Gaps and Building Bonds: A Chat with Melissa HillIn this special edition, Michael Lombardo, CEO of GlideFast Consulting, engages in a lively conversation with Melissa Hill, SDM and Senior BPC at GlideFast. Join them as they share their experiences at GlideFest in Montana, soaking in the sun and discussing the collaborative spirit that makes Glide Fast truly exceptional. Discover how Melissa transitioned from studying anthropology to finding her passion in IT and service management. Gain insights into the challenges faced by clients during transitions and how ServiceNow's powerful platform provides solutions. From cold plunges to winning the BPC championship, explore the fun side of GlideFest and the...

2022-10-1108 min

GlideChat GlideFest Unplugged: Fireside Chat with GlideFast Chief Delivery OfficerStep into the Montana wilderness with Mike Lombardo, CEO of GlideFast Consulting, as he sits down for an unforgettable chat with Mat Barter, Chief Delivery Officer at GlideFast. Against the breathtaking backdrop of Bozeman, Montana, Mike and Mat discuss the vision behind GlideFest, an event designed to bring the entire team together for both fun and collaboration. Dive into the excitement of zip-lining, mountain biking, and fly fishing, all while exploring the unique blend of work and play that defines this extraordinary gathering. Mat shares insights into the power of face-to-face interaction, the passion fueling conversations, and the collaborative...

2022-09-3004 min

GlideChat Safeguarding Your ServiceNow Data: A Deep Dive with VP of ServiceNow at OwnBackupIn today's conversation, Mike Lombardo, CEO of GlideFast, sits down with Jessica Wine, VP of ServiceNow at OwnBackup. Join them as they reminisce about their last encounter in Vegas and dive into the world of data protection in the cloud. Jessica sheds light on OwnBackup's innovative approach to ensuring business continuity, managing access controls, and addressing security posture management for companies using cloud applications like ServiceNow. Discover the buzz surrounding OwnBackup, their guerrilla marketing tactics, and how they've become a trusted name in the ServiceNow community. Jessica shares insights on the shared responsibility model, the importance of storytelling, and...

2022-08-2516 min

GlideChat ServiceNow Evolution and Industry Plays: Insights from GlideFast’s VP of StrategyIn this episode of GlideChat, host Michael Lombardo sits down with Adam Mason, VP of Strategy at GlideFast Consulting. The dynamic duo reminisce about their early days working together, sharing anecdotes from their experiences, including the memorable go-live at a major hospital. They explore the evolution of the ServiceNow space, discussing market trends, industry plays, and the platform's potential for revenue generation. Adam provides insights into the future of ServiceNow, touching on topics such as RPA, personalization, and the ever-advancing capabilities of the platform. Join them for an engaging discussion that blends nostalgia with a forward-looking perspective on the...

2022-07-2614 min

GlideChat Insights from GlideFast’s Chief Technology OfficerJoin us for another thrilling episode of GlideChat as Michael Lombardo and Aaron Johnson, GlideFast's CTO, take a trip down memory lane. From their early days at Partners Healthcare to being pioneers at GlideFast, they share stories, insights, and a few laughs. Discover the secrets behind GlideFast's success, the evolution of ServiceNow, and why teamwork and a culture of shared knowledge make all the difference. Buckle up for a journey through IT history, growth, and the unique spirit that defines GlideFast.

2022-07-1420 min

GlideChat Designing Service Portal Excellence: Unveiling GlideHitsGlideFast's UX/UI Lead Tim Engstrom joins the co-creators of GlideHits, Meghan Ahrens and Lauren Toomey, as they unravel the secrets behind GlideHits. What is GlideHits, you ask? It's more than just a service portal—it's the culmination of design brilliance and innovation. Learn how they built it on ServiceNow, showcasing their greatest hits and portal designs that leave a lasting impression. Discover the value of design in the ServiceNow ecosystem, and get ready for insights on the future of GlideHits, including UI Builder integration and custom widgets. Whether you're a ServiceNow enthusiast or a design aficionado, this episode is...

2022-07-0710 min

GlideChat Revolutionizing Field Service Management with ServiceNowJoin Mike Lombardo, CEO of GlideFast Consulting, in this insightful episode of GlideChat as he sits down with Harry Tillman, Senior Technical Consultant at GlideFast. Harry shares the fascinating story of how ServiceNow transformed the field service operations at Branch Services, leading to unprecedented efficiencies and revenue growth. From the early challenges to the successful implementation of ServiceNow's Field Service Management, this episode explores the importance of being brave, having an offensive mindset, and leveraging technology to drive business success. Discover how Harry, alongside his team and key partners like Travis Toulson and Josh Brostoff, elevated field service management...

2022-06-2423 min

GlideChat Leadership Journeys at GlideFast: A Conversation with Adolfo "Ace" AcevedoJoin us in this episode of GlideChat as Michael Lombardo sits down with Adolfo Acevedo, also known as Ace, for a remarkable journey through the world of ServiceNow. Recorded live at the new GlideFast headquarters in Waltham, MA, they reflect on Ace's evolution from a Year Up mentee to a key player in ServiceNow consulting. Listen as they discuss memorable moments, early challenges, and Ace's current endeavors in architect-level projects. If you're curious about the growth and possibilities within the ServiceNow ecosystem, this episode is a must-listen. Stay tuned as Ace shares insights, advice, and his vision for the...

2022-06-0320 min

GlideChat The Power of ServiceNow Solutions: A Conversation with Brent LlewellynIn this episode, Michael Lombardo, CEO of GlideFast, sits down with Brent Llewellyn, AVP of Professional Services at GlideFast. Join the conversation as they discuss Brent's journey in the world of ServiceNow, from his start on an enterprise monitoring team to becoming an expert in the platform. The conversation explores real-world examples where Brent discovered better solutions by embracing new platform functionalities and leveraging out-of-the-box features. Discover how the ServiceNow community and collaboration within GlideFast contribute to a culture of continuous learning and improvement.

2022-05-1718 min

GlideChat Inside GlideFast: Navigating the Culture and Growth OpportunitiesJoin Recruiting Manager Hayley Wong and her standout team of Recruiters, Libby Waddell, Tori Farthing, and Megha Sharma to get insights into the vibrant culture at GlideFast and discover what makes us stand out in the business. The team plays a fun game of 'Two Truths and a Lie' and shares personal and professional achievements. Learn about the unique growth opportunities at GlideFast and gain valuable advice for candidates interviewing with us. Find out what it takes to be a GlideFast level employee and why passion, teamwork, and problem-solving skills are crucial in our dynamic work environment.

2022-04-1222 min

GlideChat Exploring the Limitless Possibilities of ServiceNow: A Conversation with Fola ObashibiIn this episode of GlideChat, join Michael Lombardo and special guest Fola Obashibi, Engagement Manager at GlideFast Consulting, as they dive into Fola's journey into the ServiceNow space. From her unexpected start in agricultural economics to automating loan processes with technology, Fola shares insights into the transformative power of ServiceNow. Discover how ServiceNow simplifies complex workflows, enhances user experiences, and the exciting potential it holds for the future. Tune in for an inspiring conversation about the limitless possibilities of ServiceNow and its impact on businesses across diverse industries.

2022-03-2920 min

GlideChat Journey into ServiceNow: A Conversation with Michael AlexanderJoin Michael Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat. In this episode, Michael sits down with Michael Alexander, sharing insights into his decade-long experience with ITSM solutions and his transformative journey with ServiceNow. They delve into the platform's impact on organizations, the joy of maturing with ServiceNow, and the unique perspective of "What would GlideFast do?" coined during a critical moment. Tune in for valuable advice for newcomers and a glimpse into the ever-evolving world of ServiceNow.

2022-03-1509 min

GlideChat Navigating the ServiceNow Space: A Conversation with Brandon BarrettJoin Michael Lombardo, CEO of GlideFast Consulting, in this exciting episode of GlideChat. Today, he sits down with Brandon Barrett, SDM at GlideFast, to discuss Brandon's journey into the ServiceNow space. From his unexpected entry after a downsizing event to managing the GlideFast University program, Brandon shares insights into his experience and the unique opportunities that come with learning and growing in the ServiceNow ecosystem. Tune in for valuable advice for newcomers and a glimpse into the evolving future of ServiceNow.

2022-03-0111 min

GlideChat Revolutionizing IT with Hardware Asset Management: A Conversation with Laurence TindallIn this episode, your host Mike Lombardo sits down with Laurence Tindall, a Hardware Asset Management expert at GlideFast Consulting. Lawrence shares his journey into the hardware asset management space, starting from his background in video production to becoming a seasoned professional in IT and asset management. The discussion explores the evolving landscape of hardware asset management, emphasizing its critical role in organizational efficiency, cost savings, and strategic decision-making.

2022-02-1513 min

GlideChat Adapting for Success: A Deep Dive into Organizational Change ManagementJoin Tina Schuelke and Chris Washington in an insightful conversation about the dynamic world of organizational change. Chris, with over 25 years of experience, shares his journey from HR and sales into the realm of organizational change management. Tina, a seasoned professional with a passion for innovation, reflects on her career spanning more than 30 years. Explore key indicators that signal the necessity for organizational change management, from resistance to creating workarounds. Gain valuable insights into supporting clients and internal teams, and learn how organizational change can seamlessly integrate with agile methodologies.

2022-02-0119 min

GlideChat A Christmas Special: How the Chief Holiday Officer Uses ServiceNowIn this heartwarming Christmas special episode of GlideChat, CEO Mike Lombardo joined by his two daughters for a festive conversation filled with laughter and joy. The Lombardos share their thoughts on a ServiceNow commercial featuring Santa Claus and discuss the concept of workflows, making it an engaging learning experience. The episode captures the magic of the holidays as the Lombardos express their favorite Christmas traditions and what they love most about the season. The GlideFast family extends warm wishes for a Merry Christmas and a Happy New Year!

2021-12-2304 min

GlideChat Exploring the Future of Service Portal UI and UXJoin us on this episode of GlideChat as Jeff Pierce, an Architect with GlideFast, and Lauren Toomey, a Technical Consultant at GlideFast, delve into the intricacies of the future of Service Portal UI and UX in the ServiceNow platform. From discussing the evolving landscape of UI Builder to sharing insights on their favorite projects, Jeff and Lauren provide valuable perspectives on striking the balance between customization and out-of-the-box solutions. Tune in to gain insights into best practices, the significance of user interviews, and the role of language in creating a compelling user experience. Don't miss this engaging conversation about...

2021-12-0724 min

GlideChat Accelerating Your ServiceNow Journey with GlideFast Consulting UniversityIn this episode, join Derek Behunin, Senior Technical Consultant and Service Delivery Manager at GlideFast Consulting, and Jake Klaus, a recent graduate and now a Technical Consultant, as they dive into the world of GlideFast Consulting University. Discover the transformative journey from novice to ServiceNow expert, explore the challenges and triumphs of the program, and gain insights into the dynamic and supportive environment that propels individuals toward success in the realm of ServiceNow. Whether you're considering joining or just curious about the program, this episode offers a firsthand account of the unique opportunities and experiences that await you at...

2021-11-2918 min

GlideChat Building GlideFast: Insight from GlideFast’s First DeveloperJoin Michael Lombardo, CEO of GlideFast, in this special episode of GlideChat as he welcomes Mia Ahaesy, the Director of Technical Development at GlideFast. Mia, the first developer at GlideFast, shares her incredible journey of building and growing with the company over the past six years. Discover the behind-the-scenes stories of GlideFast's early days, where Mia's expertise and passion for ServiceNow development played a crucial role in turning challenging projects into success stories. From basement coding sessions to transforming difficult customer situations, Mia reflects on the highs and lows that shaped GlideFast into the thriving community it is today.

2021-11-0913 min

GlideChat Journey into ServiceNow: A Conversation with Chuck TomasiIn this episode, Michael Lombardo, CEO of GlideFast, sits down with special guest Chuck Tomasi, Senior Developer Advocate at ServiceNow, for an insightful conversation. Chuck shares his incredible journey into the ServiceNow space, from his early fascination with tech and programming to becoming a respected figure in the community. Discover Chuck's background in computer science, his experiences on the help desk, and how a chance encounter with podcasting in the early 2000s led to the creation of the popular "TechNow" podcast. Gain valuable insights into Chuck's perspectives on creativity, problem-solving, and the impact of the ServiceNow platform on developers.

2021-10-2525 min

GlideChat The Goat of GlideFast: A Conversation with David ArbourIn this episode of GlideChat, Michael Lombardo, CEO of GlideFast, sits down with David Arbour, Service Delivery Director at GlideFast. Known as the "Goat" (Greatest of All Time) at GlideFast, David shares his journey into the world of ServiceNow, from being a full-stack developer to becoming a ServiceNow expert. The discussion covers David's passion for user experiences, his recent innovative record merge tool, and valuable advice for fellow consultants and developers. Join us for insights into David's approach to work, his dedication to excellence, and the thriving culture at GlideFast.

2021-10-1811 min

GlideChat The ServiceNow Process Evangelist ft. Mat BarterGlideFast CEO Michael Lombardo joins Chief Delivery Officer Mat Barter to discuss Mat’s journey with ServiceNow and GlideFast.

2021-10-0717 min

Laten We Praten Laten We Praten Season 2 Ep 2 - | Special Guest -> Michael LombardoThis is the episode to Listen, As the Title Suggest we had "Mayor Of ServiceNow" non other than Michael Lombardo.You need Inspiration? Listen to this and see how this man has overcome the challenge he had in this life.See what he thinks about Certifications in ServiceNow? Journey from Service Desk Lead to CEO? A True Entrepreneur.See what he want to say Undertaker Moment around 3 in the morning!!!Game was a fun part, listen what he thinks about Elon Musk, Chuck Tomasi and many more.We learnt...

2021-10-071h 00

GlideChat Navigating the Great Resignation: Transforming Employee Experience with ServiceNowIn this insightful conversation, Mike Lombardo, CEO of GlideFast, sits down with Sharell Bolden, Employee Experience Specialist and Success Manager at ServiceNow. Join them as they discuss the challenges of the Great Resignation and how organizations can leverage ServiceNow's employee experience workflows to create a seamless and engaging work environment. Discover the importance of a unified portal, universal requests, and the digital transformation needed to stay competitive in the evolving landscape of talent acquisition and retention. Don't miss this episode packed with practical advice for enhancing your employee experience strategy!

2021-09-3017 min

GlideChat Navigating the ServiceNow Junior Developer JourneyJoin Service Delivery Manager Michael Burney, Technical Consultant Jordan Aluyen, and Technical Consultant Joel Steabman in this episode of GlideChat as they reminisce about their beginnings as junior developers in the ServiceNow ecosystem. From starting in different releases to overcoming challenges and embracing the learning curve, the trio shares insights into their unique journeys. Discover tips for future junior developers, the importance of soft skills, and how seeking mentorship and diverse perspectives can elevate your skills in the world of ServiceNow development. Whether you're a seasoned developer or just starting your ServiceNow adventure, this episode offers valuable advice and...

2021-09-2120 min

GlideChat Journey into ServiceNow: A Conversation with Josh BrostoffIn this episode of GlideChat, host Michael Lombardo sits down with Josh Brostoff, Service Delivery Director at GlideFast. Join the conversation as Josh shares his journey into the ServiceNow space, starting from his early days in production support to becoming a seasoned expert. Discover valuable insights, advice for aspiring ServiceNow professionals, and insights into GlideFast's unique culture that fosters continuous learning and collaboration. Tune in for an engaging discussion on the power of the ServiceNow platform and why now is the perfect time to dive into this dynamic and transformative industry.

2021-09-1414 min

Titans of ServiceNow 028 - Alex "GuideFast" DarbyAlex Dardy is the 6th GlideFast Titan and one of the biggest stars in ServiceNow training 💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk 🐦Twitter: https://twitter.com/rfedoruk 🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/ 🔎 Book a ServiceNow consult: http://theduke.digital/contact/ 🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke 👑 Duke Digital Media sponsorships & consults: https://theduke.digital 👑 Write your resume like a KING: http://theduke.digital/course-hired/ 💎Donations: https://paypal.me/robfedoruk Alex Darby: 🔗 LinkedIn: https://www.linkedin.com/in/alexdarby/ 📊 Want to take your ServiceNow repor...

2021-09-1333 min

GlideChat Elevating ServiceNow Workflows: Insight from GlideFast’s Director of Advisory ServicesJoin Michael Lombardo, CEO of GlideFast Consulting, in an insightful conversation with Mark Smiley, Director of Advisory Services at GlideFast. In this episode of GlideChat, Michael and Mark reminisce about their past collaborations, share experiences from ServiceNow projects, and delve into the importance of challenging the status quo during workflow migrations. Discover valuable insights into advisory services, process improvement, and making the most of the golden opportunity to enhance processes while migrating to ServiceNow. Tune in for expert advice on approaching workflow migrations with a fresh perspective and creating streamlined solutions for your organization.

2021-09-0810 min

GlideChat Unleashing ServiceNow Potential: A Conversation with Top TantiIn this episode of Glide Chat, join Michael Lombardo, CEO of GlideFast Consulting, as he sits down with Top Tanti, Service Delivery Manager and ServiceNow architect at GlideFast. Top shares his journey into the world of ServiceNow, starting as an intern and evolving into a key player in customer service management (CSM) implementations. Discover the ins and outs of ServiceNow, the endless pursuit of knowledge, and the satisfaction that comes from solving complex problems. Top also provides insights into the thriving culture at GlideFast, where teamwork, support, and a family-like atmosphere create an environment conducive to professional growth and...

2021-08-2307 min

Chatting with Christine: Tech Careers & Badass Women Thais Pulliam: How it's Like to be a Solutions Architect and UX Consultant | WOMEN OF INSPIRATIONThais Pulliam is based in Miami as a solutions architect, product designer, and technology consultant at Glidefast Consulting! She was a fashion model before she went through General Assembly's coding bootcamp and now pivoted to her career today! What exactly does a solutions architect do? Let's dive in! Connect with Thais https://www.linkedin.com/in/thaispulliam/ www.thais.site https://www.instagram.com/thaispulliam/ https://github.com/pulliam FOLLOW ME: YouTube: https://www.youtube.com/ChristineWong Instagram: https://www.instagram.com/christine.innovates Linkedin: https://www.linkedin...

2021-08-1731 min

GlideChat Inside GlideFast Consulting University: Building ServiceNow Experts from ScratchJoin us in this episode of GlideChat as Alex Darby, Director of Training, provides a behind-the-scenes look at GlideFast Consulting University (GCU), a program shaping individuals into skilled ServiceNow professionals. Learn about GCU's evolution from CloudPires, the three-stage learning approach, and the real-world projects students tackle. Diana, Training Program Manager, Derek, GCU instructor, and Matt, Service Delivery Manager, share their experiences, emphasizing the program's significance in fostering community and unleashing creativity. If you're ready for a career change or to venture into the tech world, don't miss this chance to explore GCU's transformative journey. Apply now at glidefast.com...

2021-08-1614 min

GlideChat GlideFast Labs | Episode 5Join GlideFast CEO Mike Lombardo and Lead Architect Travis Toulson as they discuss GlideFast’s new app development initiative, GlideFast Labs. Designed for members of the ServiceNow Community, GlideFast Labs invites you to collaborate with our team of experts to develop highly innovative solutions and custom applications.

2021-08-0916 min

GlideChat Crafting Engaging Service Portals: A Deep Dive into Design and FunctionalityJoin seasoned developers Sarah Tolson and Megan Ahrens as they explore the world of Service Portal, discussing its flexibility, the freedom it offers, and the value of design in creating unique user experiences. Tune in to hear about their favorite projects, the future of Service Portal, and some entertaining stories from their experiences. Plus, get practical advice for clients to ensure a successful Service Portal implementation. Whether you're a ServiceNow enthusiast or just curious about service portals, this episode offers valuable insights and tips.

2021-08-0223 min

GlideChat Navigating ServiceNow Roadmaps and Implementation for Optimal Adoption and ROIJoin GlideFast CEO Michael Lombardo, Chief Solutions Officer Mike Yee, and Lead Architect Travis Toulson, boasting a collective 30+ years of ServiceNow expertise. Delve into the intricacies of ServiceNow Roadmaps and Implementation strategies as they share invaluable insights to empower customers in building adoption and maximizing ROI on their ServiceNow journey. With a commitment to understanding each client's unique business needs, the discussion unveils the tailored approaches employed by GlideFast to implement the right ServiceNow products seamlessly into diverse processes.

2021-07-2616 min

CJ & The Duke The Advantages of Military Veterans in the ServiceNow WorldA MUST WATCH episode if you're looking to hire ServiceNow experts!! We're joined by long time ServiceNow veterans' advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW. Samuel Sussman is a Navy veteran, ServiceNow expert, and veteran's advocate at GlideFast Consulting and Pharicode. Brian Wyckoff is a Nav...

2021-07-2434 min

GlideChat Navigating the CMDB Landscape: Strategies for Configuration ManagementIn this episode of GlideChat, Mark Harper, a Solutions Consultant at GlideFast, leads a discussion on configuration management and the crucial role of the CMDB in the ServiceNow platform's foundation. Joined by Ashley Snyder, a Senior Technical Consultant, and Paul Group, the Director of Solutions Consulting at GlideFast, they share insights into their experiences with customers and the challenges surrounding CMDB implementation. The conversation covers topics such as the evolution of discovery tools, the importance of recommended fields, and the recent introduction of the Agent Client Collector for endpoint visibility. They also delve into the significance of maintaining a...

2021-07-1921 min

GlideChat Unveiling Universal Request in the ServiceNow Quebec ReleaseIn the inaugural episode of the GlideChat podcast, Mike Lombardo, CEO of GlideFast Consulting, introduces the Quebec release's new feature, "Universal Request." He discusses this functionality with ServiceNow experts Ashley Snyder and Josh Brostoff. Ashley elaborates on how Universal Request streamlines the end-user experience by providing a single ticket number, eliminating confusion caused by multiple record types. The discussion delves into previous solutions like "Interactions" and "New Call," highlighting their limitations. Ashley demonstrates Universal Request's capabilities, emphasizing its potential to enhance both customer and fulfiller experiences. However, potential challenges are noted, such as the need for process maturity and...

2021-07-1225 min

The Alldus Podcast - AI in Action ServiceNow Series E17: David Arbour, Senior ServiceNow Architect at GlideFast ConsultingToday's guest is David Arbour, Service Delivery Manager and Senior ServiceNow Architect at GlideFast Consulting in Louisiana. Founded in 2015, GlideFast is a consulting firm that is dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, they are committed to the success of our clients and employees. In everything they do, their top priorities are exceeding client expectations and delivering exceptional service and solutions to business challenges. GlideFast's expert team of developers and architects have worked both on the customer side and the consulting side. This gives them unique perspectives and skillsets when it comes to implementing, integrating a...

2021-04-0723 min

Between Two Functions Episode 7: Ashley SnyderCome and hang out with Ashley (A NEW DEVELOPER MVP!) as we talk about blogging, ServiceNow, DIRT on GLIDEFAST (and the impending mayoral election), and dramatized women's prisons. Links mentioned in the episode: Ashley's new Blog: https://www.ashleysn.com/ CJ & The Duke Podcast: https://podtail.com/en/podcast/cj-the-duke/

2021-02-0828 min

The Alldus Podcast - AI in Action ServiceNow Series E03: Mike Lombardo, CEO at GlideFast ConsultingToday's guest is Mike Lombardo, CEO at GlideFast Consulting. Founded in 2015, GlideFast Consulting is a professional services company leveraging industry best practices and leading technologies in the Service Management solutions world. The team is committed to achieving top results for your Service Management initiatives by implementing, developing and providing process improvement through the ServiceNow platform. GlideFast was established on the principle that business outcomes, process and technical architecture are core to a successful project. Their commitment to being a trusted client advisor, implementing projects on-time and on-budget is what continues to drive their growth and success. With ov...

2021-01-1234 min

Stock Talking ServiceNow, Snowflake and Post-COVID Tech: Josh Brostoff on Workflows, CSM and SaaS's FutureJosh Brostoff, Senior ServiceNow Architect at GlideFast Consulting, discusses the growth of ServiceNow through superior workflows and its Customer Service Management offering. We walk through highlights of Q2 earnings and the company’s goal of hitting $10 billion in revenue. Can $NOW land more 8 figure deals after a record Q2? Josh talks tech valuation in light of recent market action and his bull thesis on Ping Identity ($PING). We close out with a discussion of the Snowflake IPO and Frank Slootman’s time as ServiceNow’s CEO.

2020-09-1333 min

Stock Talking Mike Lombardo, CEO of GlideFast Consulting - Entrepreneurship and ServiceNowMike Lombardo is the CEO of GlideFast Consulting. GlideFast serves top-tier Fortune 500 and federal government clients, helping perform ServiceNow integrations that support every use case under the sun. Mike and I chat on entrepreneurship, the ServiceNow ecosystem and enterprise software in the wake of COVID. Mike discusses the unique applications of the Now Platform during COVID and the future of the cloud and automated workflows. This was a fascinating conversation and I’m excited to see how ServiceNow will play a critical role in the post-COVID future.

2020-05-1932 min

Titans of ServiceNow 009 - Mike "F*** Cancer" LombardoWe talk #ServiceNow origins, putting in the work, dire situations, success mentality, & then Mike makes a *BIG* reveal! GlideFast: https://glidefast.comPharicode: https://www.pharicode.com

2020-05-0821 min

Stock Talking ServiceNow's Growth Story: Providing Business Value NOW and LaterI bring in Josh Brostoff (Senior ServiceNow Architect at GlideFast Consulting and my brother) to discuss ServiceNow's incredible growth story. Josh goes deep on HR and CSM opportunities at $NOW, third party integrations, customer retention and more. We also debate how the stock will perform in the new COVID-19 environment.

2020-04-1827 min

Bass Agenda Bass Agenda 60: Guest selections from Elec Pt 1 + Techno Fix with Jay Mass & Guest mix by SubmorphEach show I ask an electro/electronic music producer to select some tracks:(1) Track/s that influenced their starting to make music (2) Track/s that have blown them away recently (3) Their favourite own production(s)This week selections come from Andreas Gehm aka Elec Pt.1, GermanyPart 1: Guest selections from Andreas Gehm aka Elec Pt.1For more info: http://www.discogs.com/artist/Andreas+GehmIllektrolab - Bass Agenda Intro 2013Mango Boy - Magic PotionElec Pt.1 - Xpress URselfDenise Motto - IMNXTC (JD Twitch Optimo remix)Elec Pt.1 - Untitled 4 (The Inner Circle)Laurent Garnier - The HoeElec Pt.1 - It Feels...

2013-08-173h 03