Shows
The Better Samaritan PodcastCompassion and Complexity: Evangelicals on Government and Humanitarian AidWhat happens when churches, governments, and communities work together across differences in opinion for the common good? In this episode, Dr. Walter Kim, President of the National Association of Evangelicals, joins us to talk about how different parts of the evangelical church are responding to shifts in humanitarian aid and funding, and why these varied responses matter.
We dig into the Biblical precedent for and history of public-private partnerships, the importance of government support, and how different Christian views of society and culture impact how churches engage with humanitarian work. Dr. Kim brings biblical insight, historical context...
2025-06-1330 min
The Better Samaritan PodcastWhat Happens When Foreign Aid Gets Cut? Lessons from the Front LinesWhat happens when humanitarian aid gets pulled, but the needs don’t stop? In this episode, we talk with Dr. Beth Stuebing, a missionary surgeon in Malawi with the Christian Health Service Corps. She shares what it’s like on the front lines of healthcare when funding disappears—and why faith-based organizations working on the ground can’t do it alone.
You’ll hear stories of courage and sacrifice, including one from a local surgeon, Dr. Mumba, who literally gave his own blood to save a patient. We also discuss how local churches are stepping u...
2025-05-3028 min
The Better Samaritan PodcastFaith in Action: How Students Are Advocating for Global Health and JusticeWhat happens when college students decide to take action on global issues?
In this episode, we sit down with three undergraduate students from Wheaton College - Alexis, Jonathan, and Milan - who have each been involved in a larger student-led movement advocating for Christ-like compassion and global justice.
Over 150 students from Wheaton’s campus have gotten involved, driven by their faith and a shared belief that Christians are called to care for our neighbors both next door and halfway across the world.
We talk abo...
2025-05-2328 min
Escucha al ExpertoEquipos Seguros, negocios seguros: Equipo contratistaEn este episodio descubrirás:-Los factores clave a tener en cuenta al momento de ofertar el producto de Equipo Contratista.-Cómo mostrar los beneficios del seguro y-¿Por qué HDI es una excelente opción para este tipo de seguro?
2025-03-1312 min
VertriebsGeheimnisFondspolice vs. Fondsdirektanlage – Was ist die clevere Wahl?In dieser Folge diskutieren wir die Vor- und Nachteile von Fondspolice und Fondsdirektanlage. Unsere Gäste sind zwei erfahrene Expertinnen: Kerstin Hartmann erläutert die Vorteile der Fondspolice und Sonja Schrollinger vertritt die Fondsdirektanlage. Beide sind als Regionalmanagerinnen im Bereich Vorsorge bei HDI tätig. Profitieren Sie von diesem Expertenwissen für Ihren Vertriebserfolg. Hören Sie einfach rein.
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2025-02-0619 min
The Better Samaritan PodcastFrom Farming to Philanthropy: Neil Hart's Mission-Driven JourneyTune in to the latest episode of The Better Samaritan Podcast as Neil Hart shares his inspiring story. Hear how he pivoted from a life in farming to becoming the Executive Head of the Mergon Foundation. We dive into his faith-driven path, showcasing the power of long-term relationships and innovative philanthropy. We also explore the global impact of the FiftyFour Collective, a collaborative platform developing organizational health worldwide. With a focus on creativity, adaptability, and divine guidance, Neil’s inspiring story offers invaluable insights for anyone interested in mission-driven work and impactful partnerships.Listen in...
2024-12-1239 min
VertriebsGeheimnisEGO Grundfähigkeitsschutz - ein Blick in die Beratung mit Oliver OrtmannIn dieser Folge gewährt Oliver Ortmann, HDI Agenturinhaber, spannende Einblicke in seine Beratung zum EGO Grundfähigkeitsschutz. Er spricht über Potentiale, aber auch über Herausforderungen, die sich für ihn seit der Produktportfolio-Erweiterung im Einkommensschutz ergeben haben. Hör‘ doch einfach mal rein und sei gespannt. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2024-11-0811 min
VertriebsGeheimnis#handschlag – wie ein Handschlag vertrauensvolle Verbindungen schafftEntdecke die Bedeutung des Handschlags. In dieser Folge geht es um #handschlag. Einst als Digitalisierungsinitiative eingeführt, hat sich #handschlag zu einer Plattform für persönlichen und partnerschaftlichen Austausch weiterentwickelt. Mit Dialog, neuen Impulsen und Kollaboration möchten wir gemeinsam und auf Augenhöhe mit unseren Vertriebspartner:innen die Zukunft gemeinsam gestalten. Es erwarten euch spannende Einblicke. Zu Gast ist Marc Bracht, Head of #handschlag und Senior-Projektmanager bei HDI.
Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2024-10-2118 min
The Better Samaritan PodcastDriving Innovation and Collaboration: Navigating Change in the Christian Relief SectorIn this episode of The Better Samaritan Podcast, Kent and Jamie chat with Michael Cerna, CEO of the Accord Network, about the balance between innovation and relationships in the Christian relief sector. Michael shares his journey from Hope International to leading over 100 organizations, offering insights on how to drive progress without losing trust and collaboration.Michael discusses the challenges of moving from a high-pressure consulting role to Christian development work, including burnout, resilience, and the importance of self-care. His candid reflections provide valuable lessons on setting boundaries and building supportive leadership for a sustainable career....
2024-10-1531 min
VertriebsGeheimnisAltersvorsorge im Fokus: Erkenntnisse aus der Rentner-StudieIn dieser Podcast-Folge geht es um die Hintergründe und die wesentlichen Erkenntnisse aus der HDI Rentner-Studie mit dem Fokus Altersvorsorge. Die Studie hat HDI im Juni zusammen mit dem Meinungsforschungsinstitut YouGov veröffentlicht. Zu Gast ist Fabian von Löbbecke, Vorstand der HDI Lebensversicherung AG. Das Besondere: es wurden nicht Berufstätige befragt sondern Rentner. Hör‘ doch einfach mal rein und sei gespannt.
Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.“
2024-09-2515 min
Escucha al ExpertoLa evolución de HDI en mi CasaEn este episodio descubre las innovaciones que hemos implementado y cómo seguimos adaptándonos para ofrecer un mejor producto.
2024-08-3009 min
Escucha al ExpertoLos mejores tips para ofrecer el producto HDI en mi CasaEste episodio te compartimos recomendaciones para impulsar la venta del producto de HDI en mi Casa y sus modalidades.
2024-08-1610 min
The Better Samaritan PodcastMission and Leadership: The Art of Faith-Based Executive Recruiting With Special Guest Neal JosephLooking to harmonize your career aspirations with a soul-fulfilling mission? If so, you’ll want to listen to this latest episode featuring Neal Joseph of Mission: Leadership. As part of our ongoing “Vocation” series, Neal joins us to talk about the art of faith-based executive recruiting, where aligning spiritual values with the heart of an organization isn't just ideal—it's imperative. Neal, who shifted from the music industry to Christian ministry, shares valuable insights from his journey. We discuss his varied experiences—from working with famous musicians to leadership in global ministries—as well as how to ali...
2024-05-0731 min
VertriebsGeheimnisBU-Leistungsregulierung: zwischen menschlichen Schicksalen und wirtschaftlichen EntscheidungenIn einigen Folgen haben wir bereits mit interessanten Gästen zur Berufsunfähigkeitsversicherung gesprochen und deren Notwendigkeit sowie die Produktmöglichkeiten und deren Alternativen beleuchtet. In dieser Folge geht es um den BU-Leistungsfall. Zu Gast sind, Markus Kruse, Geschäftsführer der Assekurata Ratingagentur sowie Lydia Dickmeis, BU – Leistungsprüferin und Mitarbeiterin Vor-Ort-Kunden-Service bei HDI.
Hör‘ doch einfach mal rein und sei gespannt. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.“
2024-04-2944 min
The Better Samaritan PodcastEmbracing Roots and Leadership in Community RevitalizationFor this episode, Carol Bremer-Bennett, the executive director of World Renew, shares her story of navigating the confluence of vocation, heritage, and service. From the greenhouses of her youth to the global stage of community development, Carol's path offers a unique perspective on embracing life's vocational shifts. With a spirit deeply rooted in her Navajo heritage and a heart committed to prayerful guidance, she unveils the connections between her work with the Navajo people and the broader challenges communities worldwide face. In education and community resilience, Carol imparts her wisdom on the critical role of holistic approaches in healing...
2024-03-2938 min
The Better Samaritan PodcastThe Power of Innovative Thinking for Nonprofit SuccessOn this episode of The Better Samaritan, Leah Kral, Senior Director of Strategy and Innovation at the Mercatus Center, joins us to discuss her transition from the profit-driven marketplace to a life enriched by service and social progress. Our conversation with Leah explores effective leadership and the role of innovation within the nonprofit realm. Leah shares six principles from her book that—when followed—allow organizations to dream big, start small, and foster a culture where collaboration and empowerment thrive. Her stories, filled with successes and challenges, reveal the complex yet rewarding nature of spark...
2024-03-0137 min
The Better Samaritan PodcastInnovating with Purpose: Integrating Faith and Vocation(Note: this episode is part of both our Innovation and Vocation series.)Unlock the transformative power of weaving faith and creativity with business as we feature a fellow member of the Wheaton family, Tommy Lee. Tommy combines a heart of service with a love for equipping leaders and fostering collaboration. The episode is filled with actionable insights and practical wisdom for anyone wanting to grow professionally.As we trace his career evolution, our discussion sheds light on the importance of discipline, passion, and the pursuit of joy. Tommy shares...
2024-02-1635 min
The Better Samaritan PodcastFulfilling Your Purpose: Finding Passion and Meaning in Mission-Driven CareersAbout the episode:(Note: this episode is the second in our "Vocation" series.)Have you ever wondered how your job could not just pay the bills but also feed your soul? Today’s conversation is for anyone who longs to make a tangible difference in the lives of others but wonders how to get started–or continue.Kent once again welcomes Peter Greer of Hope International, and they discuss the joys and challenges of embracing a vocation with purpose. They also talk about ways to p...
2024-01-1640 min
Escucha al ExpertoSe un Agente exitoso a través de la planeaciónEn este episodio escucharás los mejores consejos para alcanzar el éxito a través de la planeación, de la voz de uno de los agentes más exitosos de HDI Seguros.
2024-01-0807 min
The Better Samaritan PodcastNavigating a Fulfilling Career in Humanitarian SpacesIn this episode, the first in our “Vocation” series, we unlock valuable insights on navigating a fulfilling career in the humanitarian and justice sectors with friends and special guests, Jonathan Dahlager and Joy Lee. Jonathan and Joy share from their personal experiences about the pivotal role of internships, mentorship, and the right team support in shaping vocations that make a difference globally. Education, skills, and experience have taken center stage in the ever-evolving humanitarian sector. We discuss the significance of exploring diverse roles to identify your strengths and interests. In addition, Joy and Jonathan encou...
2023-11-2936 min
The Better Samaritan PodcastThe Art of Innovative Leadership with Dr. Margaret DiddamsDo you want to foster real change and innovation in your organization, but feel unsure where to start? When you’re leading a group of people waiting for your direction, how do you move them toward a new vision? In this episode, Jamie and Kent sit down with Dr. Margaret Diddams, a well-respected Principal Consultant at the Diddams Group, to discuss the art of innovation in leadership. Dr. Diddams, a former Provost at Wheaton College, shares her reflections on “holy discontent” and its role as a catalyst for transformation. She discusses the essence of paintin...
2023-11-0641 min
VertriebsGeheimnisMach Sach mit Tom RohrbachVertriebsGeheimnis Folge 22
In dieser Folge ist Tom Rohrbach, Leiter Finanzvertriebe / Pools bei HDI, zu Gast.
Er erklärt die Idee, die hinter dem Konzept „Mach Sach“ steckt und zeigt den vertrieblichen Mehrwert auf. Es eignet sich für Bestands- und Neukunden und berücksichtigt nicht nur das Sachgeschäft sondern auch das Vorsorgegeschäft. Neugierig? Hör doch einfach mal rein.
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2023-10-2319 min
VertriebsGeheimnisFallstricke oder die oft übersehenen Vorteile der BasisrenteVertriebsGeheimnis Folge 21
Nähere Informationen zur Kombirente findest du unter: https://hdi.ivfp.de/basisrentenberater/Linkbeschreibung
Und zum HDI FondsGuide unter: https://www.hdi-fondsguide.de/#/Linkbeschreibung
2023-10-1627 min
VertriebsGeheimnisIst die Berufsunfähigkeitsversicherung immer der Königsweg?VertriebsGeheimnis Folge 20
In dieser Folge sind zwei HDI Vertriebs-Experten zu Gast: Katja Harjes und Klaus Katzmann. Beide sind als Regionalmanager:in bei HDI tätig. Es dreht sich alles um die Frage, ob die Berufsunfähigkeitsversicherung immer der Königsweg in der Einkommensschutzberatung ist.
Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2023-09-2118 min
The Better Samaritan PodcastWar Zones and Humanitarian Values: An Inside LookAbout the episode:Step into the trenches with us as we unpack the raw truth of providing humanitarian aid in war zones. We are privileged to have as our guests Anne Reitsema, CEO of Medair, and Meghan North, former country director for Medair in Ukraine and Poland. They share insights about the initial response to the crisis in Ukraine and details about the daily reality of living and serving in areas of conflict.During our conversation, Anne and Meghan shared...
2023-07-2839 min
VertriebsGeheimnisGewerbegeschäft einfach, transparent und ganzheitlich – geht das?VertriebsGeheimnis Folge 19
In dieser Folge ist Andreas Adenäuer, Leiter Digitales Breitengeschäft & Plattformen Firmen und Freie Berufe bei HDI, zu Gast. Er stellt sich der Frage: Gewerbegeschäft einfach, transparent und ganzheitlich – geht das? Was meinst du? Hör doch einfach mal rein.
Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2023-07-1816 min
VertriebsGeheimnisAlle Zeichen stehen auf grün mit Sebastian Koch und David KrahnenfeldVertriebsGeheimnis Folge 17
In dieser Folge stehen alle Zeichen auf grün. Zu Gast sind Sebastian Koch, Leiter Regionaler Maklervertrieb Leben bei HDI, und David Krahnenfeld, Leiter Vertrieb Wholesale und Unit Linked bei Ampega. Beide tauschen sich zum Thema Nachhaltigkeit in der Versicherungsbranche aus. Im Fokus stehen neben der Bedeutung auch vertriebliche Umsetzungsmöglichkeiten. Hör doch einfach mal rein.
Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2023-03-0617 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Estratégia e OKR: uma TI que produz VALOR (Objective Key Results) #010No primeiro episódio de 2023 do TI CAST do HDI, não poderia ser um tema melhor: como está sua estratégia de TI e seus OKRs para 2023?
Nossos convidados Daniel Fabiciack (CIO da Syn Prop & Tech) e Fabiano Pacheco (IT Director da Serasa Experian), falam sobre uma área de tecnologia que traz resultados para empresa de fato, uma TI que produz valor. Qual o plano estratégico que um líder de áreas de TI ou correlata, pode traçar em busca de ser útil aos negócios e ganhar relevância na companhia? Como entender de fato a es...
2023-01-261h 39TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinars & Debates - A clusterização da experiência dos clientes na indústria de SoftwareO processo de conhecer os seus clientes profundamente e organizá-los em grupos é chamado de clusterização de clientes. Grupos esses, que cada empresa de tecnologia organiza da forma que faça mais sentido para o seu negócio, mas que o objetivo é conseguir prestar serviços desde a implantação até o suporte, de maneira personalizada e com um alto nível de satisfação e experiência.
Mas... é aí que mora o desafio: como podemos fazer isso acontecer?
Esse papo incrível (de verdade) do grupo HDI SOAB (Software Advisory Board), formado por experts das maiore...
2023-01-181h 40TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar - Tendências do trabalho HÍBRIDO para 2023Formado por executivos de tecnologia de importantes empresas brasileiras, o grupo HDI WAB (Workplace Advisory Board) debateu em sua última reunião, na sede do Google, os modelos de trabalho remoto, presencial e híbrido, impactos, prós e contras, cuidados e maneiras de administrar esse novo cenário empresarial.
Com base em pesquisa recente do Google sobre o tema, entre outras tendências, o grupo contou um pouco sobre o que estão vivendo em suas operações e empresas, e as questões que de fato são relevantes para nos atentarmos em 2023, em relação ao modelo de...
2022-12-2153 min
VertriebsGeheimnisSocial Media: Fluch oder Segen im Vertrieb mit Freya FrühVertriebsGeheimnis Folge 16
In dieser Folge ist Freya Früh, Social Media Expertin bei HDI, zu Gast und stellt sich dem Thema: Social Media - Fluch oder Segen im Vertrieb. Hör doch einfach mal rein.
Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2022-12-2027 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)XLA na prática: por onde começar? (pesquisa de satisfação, XLA vs SLA, etc). #009Se você está á procura de uma receita de bolo para medir experiência do seu cliente ou usuário, sinto lhe informar: nunca terá. Estamos na era dos XLAs, das métricas de sentimento, e sentimentos não são receitas de bolo. A boa notícia, no entanto, é que existem sim métodos e caminhos para você criar a sua própria receita.
Neste episódio do TI CAST do HDI, debatemos como podemos cruzar indicadores tradicionais com indicadores de experiência, como fugir das pegadinhas do NPS e métodos tradicionais de pesquisa de satisfação, e como você pode...
2022-12-151h 50TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinars & Debates - A complexa relação entre vendas, implantação e suporte no mercado de SOFTWARE.Em uma conversa franca e direta com o nosso grupo de experts HDI SOAB - Software Advisory Board, comitê formado por profissionais das mais importantes empresas de software do país, entendemos que o equilíbrio entre a área de vendas, implantação e suporte de software, ainda está longe de ser uma tarefa fácil...
De um lado, área comercial com metas agressivas, sempre com a tendência de pular etapas para celebrar o sucesso e tocar a buzina. Se essa tendência se confirma, do outro lado implantação pega de cara um cliente que chega ''torto...
2022-11-171h 18TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como fazer o seu contrato de Serviços de TI e suporte ser um SUCESSO? - TI CAST do HDI #008Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
A relação cliente e fornecedor nos serviços de TI e suporte, continua complicada. Podemos até dizer que em muitas operações, turbulenta. Os motivos são inúmeros, e nesse episódio do TI CAST do HDI, nosso podcast ao-vivo e modernão, convidamos dois craques no assunto para debater ideias, desafios, problemas e soluções para que cliente e f...
2022-11-031h 43
VertriebsGeheimnisNachhaltig erfolgreich sein mit Malte DittmannVertriebsGeheimnis Folge 15
In dieser Folge ist Malte Dittmann, Vorstand des Bereichsressorts Vertrieb Makler Sach / Kooperationen bei HDI zu Gast. Es spricht über seine drei persönlichen Hashtags sowie über Möglichkeiten des nachhaltigen Erfolgs für die Vertriebspartner:innen. Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2022-10-2512 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Cientista Fábio Gandour: METAVERSO, Ciência e Tecnologia - TI CAST do HDI #007Vamos hoje de edição especial?
Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
Receberemos a ilustre presença em nossos estúdios de um dos maiores cientistas em tecnologia que o Brasil já viu (e vê), porque o PhD. Fábio Gandour até tentou se aposentar pouco tempo atrás (depois de muitos anos como Cientista-Chefe da IBM), mas o mercado não deixou, não!
A...
2022-09-171h 05TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)ITSM vs. DEVOPS ou... ITSM COM DEVOPS? - TI CAST do HDI #006- Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
A Gestão de Serviços de TI (ITSM) traz um modelo de governança tradicional, e m diversos casos pode conflitar com modelos como o DEVOPS, que tem como cultura ser ágil, ter áreas de desenvolvimento junto á operação e inclusive o usuário, realizando entregas mais rápidas e com menos burocracia.
O debate é complexo, porqu...
2022-08-211h 21
VertriebsGeheimnisDer neue EGO Grundfähigkeitsschutz mit Sebastian KochVertriebsGeheimnis Folge 14
In dieser Folge dreht sich alles um den neuen EGO Grundfähigkeitsschutz von HDI. Sebastian Koch, Leiter Regionaler Maklervertrieb Leben, verrät, welche guten Gründe das neue Produkt aus vertrieblicher Sicht bietet, und lüftet dabei das eine oder andere VertriebsGeheimnis. Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2022-08-1812 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar & Debates: ESM - Enterprise Service Management: seria a evolução do ITSM?O conceito de ESM - Enterprise Service Management tem sido bastante debatido no mercado de TI. Será a evolução do ITSM? Será que é um novo termo para CSC - Central de Serviços Compartilhados? Será que as plataformas criaram esse termo para facilitar suas vendas? O que é afinal, esse tal de ESM?
O HDI foi convidado pela Sensr.IT, para compor a mesa de debates com experts do nosso setor, e assim debater o tema e ajudar a esclarecer uma série de pontos que devemos prestar atenção em um cenário de constante mudança.
Ne...
2022-07-221h 02
VertriebsGeheimnisFrauen im Vertrieb mit Stefanie Schlick und Maike LeutfeldVertriebsGeheimnis Folge 13
In der neuen Podcast-Folge sind Stefanie Schlick (Vorständin des Ressort Vertrieb & Marketing bei HDI Deutschland) und Maike Leutfeld (Regionalmanagerin HDI Leben) zu Gast. Sie tauschen sich zu einem wichtigen Thema aus - Frauen im Vertrieb.
Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2022-07-1437 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)COMO combater a falta de MÃO DE OBRA qualificada em TI? - TI CAST do HDI #005 (Oscar Sarquis e Ulysses Espuny)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem os experts Oscar Sarquis, Gerente de TI do Banco do Nordeste, e Ulysses Espuny, Superintendente de TI do Banco Safra, para um papo muito importante e que aborda um tema sensível para o dia dia das empresas e departamentos de TI: a falta de mã...
2022-07-141h 42TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar & Debates - Qual é o futuro da TI?Recentemente, publicamos um artigo em nosso blog que gerou boas discussões no mercado. O artigo era sobre o Futuro do departamento de TI, no qual o autor analisava o movimento das áreas de negócio estarem contratando mais profissionais de tecnologia do que a própria TI (ver artigo: https://hdibrasil.com.br/conteudo/qual-futuro-do-departamento-de-ti).
Pesquisa recente do Gartner junto a centenas de CIOs de mercado em 12 países, reportou que enquanto 306.783 profissionais de TI (análise de sistema e dados especificamente) foram recrutados por áreas de TI nas empresas, outros 697.140 foram contratados diretame...
2022-06-231h 05TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)A ciência do CUSTOMER EXPERIENCE: COMO atingir o estado da arte? - TI CAST do HDI #004 (Solemar Andrade e Fernando Hansen)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem SOLEMAR ANDRADE, CEO da Plusoft, e FERNANDO HANSEN, CCO da METADADOS. O bate-papo foi sensacional, os caras são EXPERTS no tema Experiência do Cliente, ou Customer Experience, NA PRÁTICA. Mas não foi só isso, falamos da conexão da exper...
2022-06-012h 04TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)COMO levar seu atendimento para outro PATAMAR com o uso eficaz da Tecnologia? - TI CAST do HDI #003 (Alisson Ferini e Giuliano Machado)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem Alisson Ferini, CIO da Natural One, e Giuliano Machado, Head de Serviços da Senior Sistemas, para um bate papo focado em uma dificuldade que até hoje, assombra líderes de TI: o uso e aquisição eficaz de tecnologia que realmente...
2022-04-271h 45
VertriebsGeheimnisDie Zukunft der Lebensversicherung - Mit Jörg Kintzel und Fabian von LöbbeckeVertriebsGeheimnis Folge 12
In dieser Folge sind die Herren Jörg Kintzel, Vertriebsvorstand der VALUNIQ AG und Fabian von Löbbecke, Vorstand HDI Lebensversicherung AG zu Gast. Sie greifen spannende Themen auf wie z.B. Vertriebserfolg, Zukunft der Lebensversicherung oder die Verantwortung der Versicherer.
Hör doch einfach mal rein. Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2022-04-2034 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)MULHERES e PcD em Tecnologia: ''Mi Mi Mi'' ou realidade? - TI CAST do HDI #002 (Claudia Marquesani e Nathalia Bagevitch)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem Claudia Marquesani, CIO da PETZ, e Nathalia Bagevitch, Expert em Diversidade, Inclusão e PcD - Pessoas com Deficiência (além de escritora, palestrante e muito mais), para uma conversa franca e aberta sobre Mulheres e Pessoas com Deficiência em áreas de TI e nas...
2022-03-241h 33
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Gestão de Equipes Remotas - TI CAST do HDI #001 (Peter do BTG Pactual e Marcelo Baiochi do Google)Bem-vindo ao TI CAST do HDI, o Podcast profissional do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade, comente, debate junto com os nossos convidados e aproveite!
Hoje, Thiago de Marco e Felipe Coelho do HDI, recebem Peter Vicentainer, Diretor de Customer Services do BTG Pactual, e Marcelo Baiochi, que trabalha no Google, para falar de Equipes Remotas, Anywhere Operations, Liderança e Retenção, Apagão de Mão de Obra de TI, entre outros relacionados, além é claro de muito bom-humor...
Site do HDI...
2022-03-021h 31
The Better Samaritan PodcastDallas Jenkins on His Funding Model and Ethical Storytelling in “The Chosen”The hit show "The Chosen" raised $10 million through crowdfunding for its first season alone. And when tickets went on sale for its upcoming Christmas special—which is starting out in theatres–it topped the box office chart.As nonprofit leaders (and professors), Kent and HDI colleague Jamie Goodwin wanted to know: what drives Dallas’ marketing philosophy? Is it anything that other nonprofits could replicate? (And what themes does he plan to explore in season 3?)More highlights from this episode:
The keys to good & ethical storytelling
Why it feels like the show emphasizes healings so much
T...
2021-12-0642 min
VertriebsGeheimnisTeil 2: Vertriebsansätze für Makler mit Alex LeutfeldVertriebsGeheimnis Folge 10
Alex Leutfeld, Leiter Pools und Verbünde bei HDI, lüftet in dieser Folge sein VertriebsGeheimnis rund um das Thema Vertriebsansätze. Jetzt reinhören.
Du willst keine Folge mehr verpassen? Dann abonniere unseren Podcast „VertriebsGeheimnis“! Auf allen gängigen Channels abrufbar.
2021-11-1916 min
The Better Samaritan PodcastWhy Disasters?: Kent and Jamie on the Hot Seat for the HDI Origins StoryAs disasters increase each year across the globe, research shows that the vulnerable suffer disproportionately from them. Fortunately, the church is uniquely suited by its design to bring much-needed assistance to the vulnerable.That’s why in 2011, disaster psychologist Jamie Aten founded the Humanitarian Disaster Institute (HDI) at Wheaton College. Its mission: to help the church prepare and care for a disaster-filled world.HDI uses research to create resources and events geared toward students, survivors, helpers, and researchers—and offers a M.A. in Humanitarian and Disaster Leadership (HDL). You’ve heard them each we...
2021-11-1532 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Anywhere Operations & TI: produtividade, retenção e cultura híbridaO modelo híbrido de trabalho tem uma regra? Funciona bem para todo mundo?
As empresas que não abrem mão o trabalho presencial, perderão talentos?
O networking presencial é fundamental para inovação?
As métricas e indicadores de produtividade estão maduros para essa gestão remota ou híbrida? Na posição de profissional de TI e suporte, como eu me preparo?
Essas e outras perguntas, são debatidas nesse podcast / videocast do HDI, gravado com o time de experts do comitê HDI WAB – Workplace Advisory Board, formado por importan...
2021-08-251h 09TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)ITSM vs. DEVOPS: Governança está com dias contados?O modelo de Gestão de Serviços de TI (ITSM) tradicional está com os dias contados? O DEVOPS e os métodos ágeis irão substituir, complementar ou transformar o ITSM e os frameworks de governança? E as ferramentas de ITSM e Gestão de Serviços, estão preparadas para essas novas demandas de seus clientes?
Experts do nosso mercado de tecnologia do HDI SAB - Strategic Advisory Board, debatem o presente e o futuro do ITSM (Information Technology Service Management), ou em português, Gestão de Serviços de TI, e respondem essas e muita...
2021-07-081h 19TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Customer Centricity: o cliente no centro das suas decisões, na prática!Uma empresa ou operação que se diz ''Customer Centric'', tem como mantra tomar decisões e desenhar seu planejamento estratégico, com o cliente no centro de tudo. Ou seja, tudo o que é realizado dentro daquela organização, tem como objetivo beneficiar o cliente acima de tudo. Esse discurso é muito bonito no papel ou em apresentações, porém na prática existem desafios que atrapalham a busca desse desejo em se tornar uma empresa ou departamento Customer Centric.
Nesse episódio, o grupo de experts HDI SOAB (Software Advisory Board), que debatem o mundo do suporte a soft...
2021-05-2730 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como fazer o CHATBOT funcionar?Falamos de chatbots já tem um bom tempo. Porém, hoje o desafio é entender até que ponto o chatbot de fato pode ajudar a empresa a resolver problemas e satisfazer de fato o cliente, seja ele interno ou externo. Falaremos de benefícios, desafios, dificuldades, e principalmente dicas de quais caminhos podemos percorrer para termos sucesso. Estamos aqui reunidos com o grupo do HDI WAB - Workplace Advisory Board, formado por experts de tecnologia e serviços de importantes empresas brasileiras e multinacionais, e hoje esse seleto grupo vai contar um pouco sobre a jornada da implementação do CHATBOT...
2021-05-0655 min
VertriebsGeheimnisCleverInvest: Besser individuell investieren!VertriebsGeheimnis Folge 6
In Folge 6 geht jetzt es um den Kern der Fondspolice CleverInvest: die Fondsauswahl mit dem HDI FondsGuide. Wenn Sie wissen möchten wie Sie den FondsGuide in Ihrem Verkaufsgespräch nutzen können oder wenn Sie das Thema Nachhaltigkeit interessiert, dann hören Sie unbedingt rein. Christopher Weck, HDI Produktmanager Leben in Köln, lüftet das VertriebsGeheimnis.
2021-04-3011 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Diversidade e inclusão: sociedade ganha, e empresas lucram. Por onde começar?O tema Diversidade é muito conversado no mundo corporativo brasileiro, porém ainda muito tímido em termos de ações concretas para essa mudança de cultura acontecer. Primeiro, porque o tema Diversidade ainda não é tão claro para as pessoas, e segundo, porque seu significado vai MUITO além do que uma simples pauta social.
Mas talvez isso mude, quando as empresas descobrirem que além de muito benéfico socialmente, a Diversidade e a Inclusão podem gerar lucros e resultados fantásticos para seus negócios, e isso sim pode ser um motivador fortíssimo para...
2021-03-191h 02
The Better Samaritan PodcastWhy We Founded National COVID-19 Day, and 4 Ways to Mark ItIt's been one long year.What started as a nebulous threat has dragged on for twelve long months, killing more than half a million people in the U.S. alone, and affecting nearly every system in modern life.Here at the Humanitarian Disaster Institute, we study crises of all kinds, from hurricanes to pandemics, and the ways people recover from them. Using our research, we can draw on experiences from other disasters on how to grieve and move forward with hope. And we have found that marking tragedies, as with an annual anniversary, is an...
2021-03-0911 min
The Better Samaritan PodcastThe Difference Between Freedom and Slavery: You"There’s a demand. It’s an unapologetic demand generated by people who don’t think too much about the consequences of their choices. It’s evil and a heinous crime. But sometimes it’s inconvenient to dig deeper."—Anu George Canjanathoppil, IJM CanadaWhile conspiracy theories continue to make actual justice work harder for many organizations, Anu joins the Better Samaritan to clarify the real situation: trafficking flourishes in countries where the public justice system does not work for the poor… where the perpetrator has no fear whatsoever of the implications of his crime.
2021-03-0826 min
VertriebsGeheimnisEinfach krass flexibel mit Jens ArmonatVertriebsGeheimnis Folge 5
Jens Armonat, Leiter HDI Produktmanagement Leben in Köln, verrät warum CleverInvest so krass flexibel ist - ob beim Sparen oder beim Genießen der Rente. Einfach flexibel in jeder Lebenssituation und das immer im Sinne des Kunden.
2021-02-2215 min
The Better Samaritan PodcastHow to Love Your Neighbor Through Political Divides“It is not safe to be in politics with your feet planted there, but with your feet planted in the gospel all manner of things are safe.” —Michael WearFormer White House aide and faith strategist Michael Wear says politics is not opt-in. It's like any other area of life where false motives can creep in and distort. But knowing that isn’t an excuse to withdraw. Michael is a leading strategist, speaker and practitioner at the intersection of faith, politics and public life. He has advised a president, as well as some of the n...
2021-01-2142 min
VertriebsGeheimnisKrass Clever vorsorgen mit Thomas LüerVertriebsGeheimnis Folge 4
Thomas Lüer, Vorstand Makler-/ Kooperationsvertrieb der HDI Vertriebs AG, verrät uns in Folge 4 wie clever, krass und private Altersvorsorge zusammenpassen. Kaum zu glauben, aber es funktioniert.
2021-01-2008 min
The Better Samaritan PodcastLearning to Do Good, BetterWhen we use our imagination concerning the reason why the Priest and the Levite did not stop to help the wounded man, numerous things come to mind.Perhaps they were in a hurry to get to an important ecclesiastical meeting for which they could not afford to be late.Perhaps their temple regulations demanded that they touch no human body for several hours before their temple function began.Or, they could have been on their way to a meeting to organize a Jerico Road Improvement Association. Certainly this was a real need.
2021-01-1417 min
VertriebsGeheimnisMental Coach Frank Wilde über die Kraft des KopfesVertriebsGeheimnis Folge 1
Frank Wilde, Mental-Coach of Germany, Top Keynote-Speaker und Erfolgstrainer, ist bei Premierengast des HDI Podcasts VertriebsGeheimnis.
Pass auf, was du denkst: Diese Episode trägt zur inneren Motivation jedes Einzelnen bei, sich selbst herauszufordern und sich letztendlich zu motivieren. Ein Appell an die Einstellung jedes einzelnen, weniger zu zweifeln und mehr zu machen.
2020-12-1421 min
The Better Samaritan PodcastComing Soon: The Better Samaritan PodcastWelcome to The Better Samaritan, a podcast where we’re learning how to do good, better. Hosts Jamie Aten and Kent Annan will — along with you — explore ways we can more effectively love our neighbors, from everyday acts of kindness to navigating the most complex humanitarian challenges facing the church and society. The name “The Better Samaritan” was inspired by a sermon on the parable of the Good Samaritan from The Reverend Dr. Martin Luther King, Jr., who said, “It is not enough to aid the wounded man on the Jericho Road. It is also necessary to work to chang...
2020-12-0802 min
SPOCcastSPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for ITEpisode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of ITIL, Knowledge-centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement. Rae Ann was inducted into the HDI Hall of Fame in 2017 and was named one of Cherwell's IT Legends that same year. Rae Ann delivers session 601: Wow Your Customers, Don’t Just Satisfy Them at SupportWorld Live—A Digital Experience. https://supportworldlive.com
The SPOCcast logo, podcast theme, and all content are the property of HDI, a pa...
2020-08-0630 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Empresas de software debatem: produtividade, CS, CX, NPS, gestão e home-officeO grupo HDI SOAB - Software Advisory Board, formado por profissionais de importantes empresas de software, se reuniu para conversar e debater o atual momento de suas operações, mais especificamente sobre os temas produtividade das equipes, sucesso do cliente, NPS e gestão operacional, tudo isso atrelado ao modelo de home-office que hoje faz parte da realidade da maioria das empresas.
O debate foi muito produtivo, rico, e trouxe atualizações fresquinhas do mercado, para refletirmos e compararmos com o nosso dia-dia, e assim termos uma visão mais ampla de como o mercado está se comportan...
2020-08-0457 minSPOCcastSPOCcast Episode 27 - Jason Wischer on Leadership and ListeningJason Wischer is a well-known leader in the HDI Local Chapter community. He'll be delivering Session 405 on this topic at SupportWorld Live - A Digital Experience https://www.hdiconference.com/
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved.
2020-07-2828 min
SPOCcastSPOCcast Episode 26 - David Moskowitz on Systems ThinkingA conversation with David Moskowitz on systems thinking The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.
2020-06-2326 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)30 dias de isolamento - Parte 2: cuidando da alma do colaborador em tempos de criseVamos lá: começo o artigo agradecendo aos participantes que me ajudaram a produzir esse debate: e que debate! Muito importante ouvir verdade, com muito conteúdo útil sobre a realidade do dia-dia que vivemos, sendo francos com o que realmente está acontecendo e como estamos cuidando das pessoas que estão conosco nessa empreitada. Ficou tão bom que dividimos em duas partes (essa é a segunda).
Reunimos o Capítulo HDI RS (Rio Grande do Sul), grupo formado por experts em gestão de serviços e suporte técnico, atendimento e experiência do cliente de empresas d...
2020-04-2850 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)30 dias de isolamento - Parte 1: O home-office e a produtividade após a euforia inicialReunimos o Capítulo HDI RS (Rio Grande do Sul), grupo formado por experts em gestão de serviços e suporte técnico, atendimento e experiência do cliente de empresas do Rio Grande do Sul, para colocarmos na mesa o que estamos vivendo após mais de 30 dias de isolamento devido ao COVID-19. Importante ressaltar que as empresas posuem atuação nacional e as valiosas informaçoes desse bate-papo servem para diversas indústrias diferentes em todo país.
Empresas de diversos segmentos participaram, pricipalmente software, mas também indústria, serviços, educação, comércio e corre...
2020-04-2849 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Capítulo HDI Nordeste debate: home-office, gestão de pessoas á distância e gestão de crises na pandemiaO HDI conversou com os membros do capítulo HDI Nordeste, formado por grandes empresas brasileiras que possuem suas sedes na região. A pandemia na região nordeste tem se mostrado menor que a região sudeste, porém a cidade de Fortaleza está fugindo á tendência e apresenta números alarmantes.
Com isso, a luta contra o vírus levou grandes operações a seguirem com o home-office para seus colaboradores, mas serviços essencias de empresas que são parte do debate, como alimentação e saúde, continuam funcionando. Com isso, as áreas de TI precisam estar...
2020-04-161h 12
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Nossa área de TI nunca esteve tão próxima do negócio - COVID-19O HDI reuniu gestores de TI de empresas (nacionais e multinacionais) de vários segmentos, como serviços, indústria, bancos e fornecedores de TI para um papo franco sobre os desafios, problemas, impactos nos negócios e soluções encontradas nesse momento tão complexo em todo o mundo. O home-office agora é obrigatório para continuar vivo, dentro do que for possível. A transformação digital precisa se consolidar em uma semana dentro das empresas. O mundo mudou do dia para a noite, e não estávamos preparados.
Negócios como indústria, funcionam em tur...
2020-04-0159 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Qualidade de serviços de TI e suporte a software - HDI SOABNessa conversa, o grupo HDI SOAB - Software Adivisory Board debateu um assunto que está em debate na maioria das empresas: qualidade no atendimento técnico e satisfação dos usuários e clientes.
Basicamente dividido em três etapas, o bate-papo aborda:
1. Quais áreas são responsáveis pela satisfação do cliente? UX, CX, CS, Suporte, Vendas? Como essas áreas se correlacionam?
2. QUal é a melhor forma de medir a satisfação? Monitoração? NPS? Outros métodos de pesquisa?
3. Quais canais de atendimento de fato satisfazem o cliente? O cliente sabe de fato o...
2020-03-2734 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como foi essa semana nos departamentos de TI, depois do COVID-19?Ao fim da última semana, o nosso grupo de discussão HDI SAB - Strategic Advisory Board, conversou um pouco sobre os impactos e as manobras que estão sendo realizadas em suas empresas para conseguir migrar uma legião de usuários para o modelo de home-office.
Quais foram os desafios encontrados? Como isso tem sido feito? Como está acontecendo a relação cliente / fornecedor de TI nesse momento de crise? E como as pessoas estão lidando com isso nas operações?
O que podemos perceber, é que nunca as áreas de TI foram tão important...
2020-03-2448 minSPOCcastSPOCCast Episode 25 - Claire Agutter on Service Management - E-Learning - Women in Tech - MoreEpisode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM Zone, an organisation that specialises in best practice e-learning. Claire is also director of Scopism, and was lead architect for VeriSM, an approach for managing the digital organization. Claire is one of HDI’s top 25 thought leaders for 2020. Scopism: https://www.scopism.com/ ITSMZone: https://itsm.zone/
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.
2020-03-1929 minSPOCcastSPOCcast Episode 24 - Ben Brennan on Customer Experience for ITEpisode 24 is an interview with Ben Brennan. (Twitter: @why)
Ben is the author of "Badass IT Support", and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and musician, Ben brought his unique background to IT Support in San Francisco a decade ago. Since then, Brennan has helped transform IT teams for some of the country's leading tech firms including Box, Yahoo, Twitter, Jawbone, AOL, and Verizon Media, showing them how great communication, clearly defined and measurable goals, and an irreverent sense of humor can revolutionize a company's IT Department. The SPOCcast logo, podcast theme, and all co...
2020-02-2829 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Tendências, mobilidade e colaboração nas empresas: uma visão de TIO grupo HDI WAB - Workplace Advisory Board, debateu nessa edição um assunto que está em voga no mundo corporativo: a visão da área de TI e serviços em relação às tendências de mobilidade e colaboração no ambiente de trabalho, e como podemos enxergar os desafios de forma clara e eficiente para nossa empresa. Estão na mesa, os executivos de Tecnologia do grupo WAB, experts do setor que ajudam o HDI na busca das boas práticas e disseminação de informações relevantes ao mercado.
2020-02-1131 minSPOCcastSPOCcast Episode 23 - Charles Araujo on Digital TransformationEpisode 23 of SPOCcast is an interview with Charles Araujo, industry analyst, keynote speaker and best-selling author of The Quantum Age of IT. Charlie is the founder of The Institute for Digital Transformation, and believes that “what’s coming next represents as fundamental a change in how the world works as did the rise of the industrial age hundreds of years ago.” His email journal, Your Digital Future, is available at https://www.charlesaraujo.com/
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.
2020-01-1427 minSPOCcastSPOCcast Episode 22 - Deborah Monroe on EQ and the Future of WorkDeborah Monroe is a Master EQ Practitioner, an associate with the Institute for Organizational Performance, and an HDI business associate. Her session at Service Management World is called, "If it Weren't for These Freaking People: A Deep Dive into the Pool of Relationships" https://www.smworld.com/conference/Session?session=Session-407-If-it-Weren-39-t-for-These-Freaking-People-A-Deep-Dive-into-the-Pool-of-Relationships-2019-11-12 The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-11-0429 minSPOCcastSPOCcast Episode 21 - Julie Mohr on Disrupton and KnowledgeThis episode is an interview with international speaker, trainer, and writer Julie Mohr (https://julielmohr.com) on disruption, building a chatbot, and the need for knowledge management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-10-0928 minSPOCcastSPOCcast Episode 20 - Barclay Rae on the Evolving Role of ITSPOCcast Episode 20 is an interview with Barclay Rae, one of HDI's Top 25 Thought Leaders, and an internationally-known ITSM consultant. He is a Lead Architect for ITIL4. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-09-1627 minSPOCcastSPOCcast Episode 19 Michael Kublin on LeadershipMichael W. Kublin is the founder and President of PeopleTek, a leadership coaching and development company specializing in helping leaders, teams, organizations, and cultures achieve their full potential. https://www.peopletekcoaching.com
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-09-0228 minSPOCcastSPOCcast Episode 18 - Leslie O'Flahavan on Clear LanguageLeslie O'Flahavan discusses the importance of clear written communication. Read more at https://www.ewriteonline.com
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-07-2924 minSPOCcastSPOCcast Episode 17 - David Cannon on StrategyDavid Cannon will deliver a session at Service Management World 2019 called "Strategy: Plain and Simple." http://www.smworld.com/conference/Session?session=Session-305-Strategy-Plain-and-Simple-2019-11-12 The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-07-1534 minSPOCcastSPOCcast Episode 16 - Jeff Toister on Customer ServiceA conversation with Jeff Toister, author of "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service" and other books. His website is at https://www.toistersolutions.com Twitter: https://twitter.com/toister The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-06-1026 minSPOCcastSPOCcast Episode 15 - Donna Knapp on DevOps and ITSMAn interview with Donna Knapp, ITSM Academy's curriculum development manager and member of the DevOps Institute's Board of Regents. https://www.linkedin.com/in/donnaknappitsm/ The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-05-1333 minSPOCcastSPOCcast Episode 14 - Michael O'Leary on Remote SupportMichael O'Leary is Client Services manager at Southern New Hampshire University. In this episode, Michael describes how his team supports students and staff. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
This episode is sponsored by LogMeIn Rescue. https://logmeinrescue.com
2019-04-1923 minSPOCcastSPOCcast Episode 13 - Chris Chagnon on Analytics, AI, and User ExperienceAn interview with Chris Chagnon, an IT Service Management (ITSM) Architect who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris is a PhD Candidate studying information systems with a focus on user and service experience. Follow Chris on Twitter @Chagn0n The article referenced in the interview is here: https://www.thinkhdi.com/library/supportworld/2019/self-service-metrics-part-1.aspx The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-04-0528 minSPOCcastSPOCcast Episode 12 - Doug Tedder - Enterprise Service Management and VeriSM™An interview with Doug Tedder, consultant and trainer, about Enterprise Service Management, the VeriSM™ approach, the value of training, and more. This podcast is copyright The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-03-1028 minSPOCcastSPOCcast Episode 11 - Phyllis Drucker on Innovation, Enterprise Service Management and MorePhyllis Drucker talks about including the ability to fail, VeriSM™, continuous learning, business partnership with IT, Enterprise Service Management, Information Security, and more, including her sessions at HDI 2019 Conference & Expo http://bit.ly/2VmfZtv The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-02-2528 minSPOCcastSPOCcast Episode 10 - Stephen Mann on ITSM/ESM Technology and MoreAn interview with ITSM analyst, blogger, and speaker Stephen Mann about why implementing service management tools isn't the real task, and how we should be thinking about Enterprise Service Management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-02-0629 minSPOCcastSPOCcast Episode 9 - Peter McGarahan on Shift Left and Communicating ValuePete McGarahan provides outstanding influence and contributions to the HDI community. He will be sharing wisdom at HDI 2019 Conference & Expo. http://bit.ly/2Mv5VuK The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-01-2530 minSPOCcastSPOCcast Episode 8 - Fancy Mills on Training and MoreHDI's director of training and content, Fancy Mills, on the value of training, changes for 2019 at HDI, and more.
HDI Community Membership: https://www.thinkhdi.com/member/CommunityMembers
Fancy's profile:
https://www.thinkhdi.com/member/Fancy%20Mills/profile.aspx The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2019-01-1427 minSPOCcastSPOCcast Episode 7 - Simone Jo Moore on Uncertainty and TransformationSimone Jo Moore talks about VUCA, FUD, resilience, resistance, and the human side of AI. Along the way, she discusses the US Coast Guard's motto, "Semper Paratus" (always ready), and about making the perfect margarita. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-12-0228 minSPOCcastSPOCcast Episode 6 - Gregg Gregory on TeamsGregg Gregory, on Twitter @TeamsRock, talks about why and how teams work. Did you know there's a fifth stage beyond "forming, storming, norming, and performing"? Discover why Gregg believes so strongly in the power of teams. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-11-2027 minSPOCcastSPOCcast Episode 5 - Patti Blackstaffe on People StrategyAn interview with Patti Blackstaffe, CEO of Strategic Sense, Inc. Patti specializes in the people side of complex technology implementations. Follow her on Twitter at https://twitter.com/strategicsense. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-11-0530 minSPOCcastSPOCcast Episode 4 - Jim Bolton on Problem ManagementJim Bolton, co-author of "Problem Management: A Practical Guide" discusses problem management value and methods, and talks about the training developed by Propoint Solutions now being offered by HDI. https://ubm.io/2EDlAI7 The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-10-1730 minSPOCcastSPOCcast Episode 3 - Greg Sanker on IT Change ManagementA conversation with Greg Sanker, author, blogger speaker, and CIO, about IT Change Management and service management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-10-0329 minSPOCcastSPOCcast Episode 2 - Aprill Allen on Knowledge ManagementAprill Allen - https://twitter.com/knowledgebird on Twitter - is the guest, and talks about the need for knowledge management in the face of coming AI, Machine Learning and automation, as well as other facets of knowledge management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-09-1929 minSPOCcastSPOCcast Episode 1 - Stuart Rance on IT Service ManagementA conversation with Stuart Rance, service management expert, author, consultant. Hosted by Roy Atkinson. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
2018-09-0729 min