Shows
Bytes and BanterRecognition That Changes Careers: Inside the HDI AwardsRecognition can change careers! In Episode 38 of Bytes & Banter, we explore the HDI Awards, the new Best Team Lead category, and how recognizing service and support professionals can boost confidence, inspire growth, and celebrate excellence.
Hear how the awards program works and listen to award winners share how recognition has impacted their careers. In this episode:
Inside the HDI Awards - Learn about the HDI Awards categories, nomination process, judging, and the importance of recognizing the people who make service and support teams successful.
Eric...
2026-10-1434 min
CC AI Lab｜コンタクトセンター×AI【AIでCS人員を減らすのは日本だけ？】企業に届く顧客の声は3%未満／設立から25年、コンタクトセンターの現在と未来／HDI-Japan代表 山下 辰巳今回は、問合せ窓口・Webサポートの「格付けベンチマーク」で知られるHDI-Japan（運営: シンクサービス株式会社）代表取締役CEOの山下辰巳さんをお迎えしました。今年で設立25周年です。AIが出てきてから、顧客視点の格付けに影響は出たのか。顧客が情報を得る先でコールセンターが占める割合、海外の先進企業がAIで人を増やしている理由、有人の窓口はなくなるのか、エージェントの将来としての「ブランドアンバサダー」、そして次の25年に人はどこに残るのかまで伺いました。▼ゲスト山下 辰巳｜HDI-Japan 代表取締役CEO（シンクサービス株式会社）https://www.hdi-japan.com/▼聞き手千葉 貴史｜Edge Works株式会社 代表取締役／CC AI Lab▼目次00:00 オープニング00:32 リード｜今回のテーマ00:40 HDI-Japan 山下辰巳さんと語るサポートの25年00:58 製薬・自動車の会社で、二度サポートを立ち上げた01:23 なぜシステムではなくサポートの道へ02:05 米国HDIを見つけ、会社を辞めて渡米02:42 HDIを日本に。国の責任者はその国の人03:33 インターンを受け入れた米国HDIのオープンさ04:57 HDI-Japanの25年はどう変わってきたか05:34 米国流のカンファレンスは日本で通じなかった06:31 「サポートの地位を上げてほしい」という要望07:08 経営層が注目するのは業界内での自社の位置07:43 専門家ではなく、顧客の視点で測る08:14 一般消費者が審査員になる格付けの誕生08:41 AIの応対と人の応対、評価は分けるべきか09:48 「AIなのでわかりやすく質問を」が嫌われる理由10:23 この2〜3年で、格付けの点数は変わったか11:08 なぜAIでサービスは劇的に良くならないのか11:36 顧客は生成AIで、自分で調べるようになった11:56 顧客が情報を得る先、コールセンターは3%未満12:35 顧客との接点を、どう増やしていくか13:13 海外と日本のAI活用、決定的な違い14:00 顧客接点を任せるには、AIはまだ力不足14:51 有人の窓口は、いずれなくなるのか15:20 単純な問い合わせはセルフサービスへ移る16:18 残る人に求められるのは専門知識とホスピタリティ16:47 コンテンツを作れるのは、顧客と接する人だけ17:41 エージェントの将来はブランドアンバサダー18:30 KCSを回す仕事に、人を充てられるか19:21 仕事が高度になり、国も投資するフィリピン20:13 GENIAC-PRIZEで見えた、日本ならではの活用21:01 HDI-Japanの次の25年のロードマップ21:44 高齢化社会で、人はAIと人のどちらに支えられたいか22:31 朝ドラの最終回に見た、介護の本質23:30 AIは人を支える道具、接するのは人24:08 Eメール、スマホ、そしてAIも当たり前になる25:16 人は貴重な資源。本質から考える25:40 三つ星の比率は、これからも増えるのか26:03 顧客の期待が上がれば、三つ星は減ることもある26:31 問合せ窓口の三つ星は5割強、ここ数年は横ばい27:13 生成AIの答えを確かめるための問い合わせ27:38 顧客のニーズが進化する限り、格付けは続く28:15 HDIアカデミー2026の見どころ▼BGMMusic: "Deliberate Thought" by Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0/Opening: "House Vibes"（Mixkit）▼画面内の画像HDI-Japan 公式サイト（hdi-japan.com）のページを引用しています。#CCAILab #コンタクトセンター #カスタマーサポート #生成AI #HDI #格付け #KCS━━━━━━━━━━━━━━━━━━━━＜この番組について＞CC AI Lab は、コンタクトセンター × AIの「今」を毎週お届けするポッドキャストです。国内外のニュース、注目プロダクト、業界トピックを取り上げます。ホスト：千葉貴史（Edge Works株式会社 代表）━━━━━━━━━━━━━━━━━━━━＜Edge Worksの支援について＞コンタクトセンター様、AIソリューションベンダー様の双方をご支援しています。・コンタクトセンター様：生成AIを入れたいがどこから手を付けるべきか、安定稼働やリスクまで含めた戦略の壁打ち・ベンダー様：CC業界特有の動かし方を踏まえた営業・マーケティングのご相談▼ 感想・取り上げてほしいテーマは、XのDMで気軽にどうぞお問い合わせ：https://edge-works.ai/contactX（@tkc_0205）：https://x.com/tkc_0205#AI #スタートアップ #CS #コンタクトセンター #AIX #CC #Anthropic #Claude #生成AI #AIエージェント #カスタマーサポート
2026-10-0730 min
FutureCast/未来播报EP167 野村下调胜宏目标价至447港元：HDI短期放缓，但Rubin大周期才是“主菜”🔥【核心洞察】目标价从479港元下调至447港元：野村证券维持胜宏科技“买入”评级，但因HDI PCB收入贡献可能低于预期，将目标价从479港元下调至447港元，基于27倍2027财年每股收益（人民币14.41元）。新目标价隐含约94% 的潜在上涨空间。短期担忧被夸大，长期逻辑未破：野村认为，市场对NVIDIA Kyber机架延迟和GPU客户供应链多元化的短期担忧被过度放大。胜宏在英伟达下一代Rubin平台（2026-2028年）中预计占据约50%-55% 的PCB份额，这才是真正的“主菜”。AI与HPC部门收入CAGR达77%：野村预计公司AI与HPC部门2026-2028财年收入复合年增长率达77%，到2028财年将占总销售额的77%。GPU的PCB单机价值量预计从Blackwell的400美元提升至Rubin Ultra的1000美元以上。HDI产能是战略资产，对手寥寥：野村指出，胜宏现有和潜在的HDI产能是战略资产，凭借高技术壁垒和材料/设备短缺，竞争对手不多。产能瓶颈预计在2026年下半年得到实质性缓解。🔍【章节索引】一、评级与目标价调整：短期下调，长期看好野村维持胜宏科技（02476.HK）“买入”评级目标价从479港元下调至447港元，基于27倍2027财年EPS（人民币14.41元）新目标价隐含约94% 上涨空间下调原因：HDI PCB收入贡献可能低于此前预期，生产爬坡放缓此前野村目标价路径：333元（2026年3月）→417元（2026年4月）→447港元（当前）二、核心增长驱动力：Rubin是真正的“主菜”NVIDIA Rubin GPU升级：预计2026年下半年Rubin GPU产量将提升，胜宏在Rubin全平台整体PCB综合份额占50%-55%，为英伟达第一大PCB供应商GPU PCB价值量跃升：单GPU PCB价值量从Blackwell的400美元提升至Rubin Ultra的1000美元以上，直接带动胜宏来自英伟达的收入占比从2024年的9%提升至2028年的38%ASIC与光模块PCB：公司在ASIC客户和800G/1.6T光模块收发器市场取得进展，驱动2026年下半年至2027年收入多元化和可持续增长AI与HPC收入高增：2026-2028财年AI与HPC部门收入CAGR达77%，2028财年将占总销售额的77%三、市场担忧被夸大：三个被误解的问题担忧一：NVIDIA Kyber机架延迟——野村认为延迟是短期技术调整，不影响Rubin大周期的确定性担忧二：GPU客户供应链多元化——胜宏50%-55%的份额已证明其不可替代性，竞争对手短期内难以撼动担忧三：HDI收入放缓——产能瓶颈预计2026年下半年缓解，届时HDI将重新成为增长引擎四、HDI产能：战略资产，对手寥寥胜宏现有和潜在的HDI产能是战略资产，凭借高技术壁垒和材料/设备短缺，竞争对手不多公司2026年产能扩张资本开支不超过180亿元，野村判断产能约束有望在2026年下半年得到实质性缓解新增产能将成为业绩增长的核心支撑，公司将在2026年下半年迎来产能与订单的双重利好五、财务预测调整与风险因素预测下调：2026-2028财年收入/盈利预测下调7-13%/7-14%，主要反映HDI PCB产品生产爬坡放缓和AI客户市场份额竞争加剧2026年一季度业绩：营收55.19亿元，同比增长28%；归母净利润12.88亿元主要下行风险：下游PCB需求低于预期、高端PCB市场竞争加剧、原材料成本上涨、地缘政治紧张局势技术变革风险：如CoWoP等技术可能改变竞争格局并威胁公司市场份额⚠️【风险提示】HDI产能爬坡速度若持续低于预期，可能进一步拖累短期业绩NVIDIA Rubin平台量产时间若推迟，将影响2026年下半年收入兑现ASIC客户拓展和光模块PCB进展存在不确定性地缘政治和原材料价格波动可能影响毛利率前往小宇宙评论区与主播互动
2026-07-1510 min
EMS@C-LEVELHow Defense Demand And HDI Capacity Are Reshaping Europe’s PCB Industry with Polytron-Print's Michael MüllerLive from Productronica 2025, I sit down with Polytron-Print's Michael Müller to map the real forces reshaping Europe’s PCB landscape. After a year that felt flat across Germany, order flow has finally stabilized since midyear, turning survival mode into measured planning. Michael opens the shop door on what customers are actually asking for: complex HDI builds with blind and buried vias, tighter tolerances, and faster feedback loops. That demand has prompted a concrete move—doubling blind via filling capacity—to meet programs that prize reliability and local collaboration over sheer volume.We also unpack the defense effect...
2026-02-2404 min
MGAA Conversations030: Rewriting the Rules: Inside the Evolution of Accident & Health with Kieran Morrin, HDI UK & IrelandThe Accident & Health (A&H) market isn’t just surviving - it’s redefining how MGAs, carriers, and TPAs collaborate and compete. In this episode, Kieran Morrin of HDI UK & Ireland shares what’s powering their growth: a data-centric mindset, tech-enabled efficiency, and a consciously balanced approach to distribution. Hear why AI isn’t a silver bullet, how true partnership can cut frictional costs, and why nurturing talent now is business-critical. Whether you’re navigating soft markets or wrestling with outdated processes, this conversation offers sharp insights and honest takes for anyone committed to staying ahead in specialty insurance.
...
2026-02-1022 min
Grace懶洋洋🐑ep.141｜HDI 技術升級＋ASIC、GPU 雙線並進！定穎投控(3715)從車電走向 AI 中樞神經的關鍵轉折年!定穎114年Q3法說重點摘要HDI 技術升級＋ASIC、GPU 雙線並進！定穎投控(3715)從車電走向 AI 中樞神經的關鍵轉折年!定穎114年Q3法說重點摘要
🐑本集重點：
AI 算力 PCB 大規模擴產：泰國廠投入約 65 億新台幣，總產值上看 125 億元
犧牲短期利潤：大量進行認證樣品試產，確保 2026 年 AI 產品量產良率
產品技術與應用升級：聚焦高階 HDI 及高層數多層板，優化產品組合
強勁的 AI 成長動能：預計 2026 年 AI 營收佔比將大增至總體營收的 20%
🐑本節目純屬個人針對公司法說會簡報所作之重點整理筆記，所提之個股資訊僅供參考，不具投資建議，投資人應審慎評估風險，且自負盈虧。
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2025-12-1511 min
drei F+ - Der Franke und Bornberg Podcast zu Versicherungen, Finanzen und Nachhaltigkeit#25 - BU weiter denken – Insights für Vermittler - Gespräch mit Fabian von Löbbecke, Vorstand HDI Lebensversicherung AGMichael Franke spricht mit Fabian von Löbbecke (HDI) über Chancen und Herausforderungen der Berufsunfähigkeitsversicherung, über spannende Produktinnovationen und die Frage, wie junge Zielgruppen besser erreicht werden können.
In Episode 25 unseres Podcasts „BU weiter denken – Insights für Vermittler“ diskutiert Michael Franke (Franke und Bornberg) mit Fabian von Löbbecke (HDI) über die Zukunft der Arbeitskraftabsicherung.
Die Themen im Überblick:
Marktsituation & Bedarf: Warum Einkommensschutz heute wichtiger ist denn je.
Neue Produkt-Features bei HDI
Beratungspraxis: Chancen und Herausforderungen bei BU- und Grundfähigkeitsversicherung.
Zukunftsthemen: Künstliche Intelligenz in der Risikoprüfung...
2025-09-0245 min
Flixtalk - Der Digitalisierungs PodcastWie HDI-Agenturinhaber Tim Haupt mit Flixcheck seine Kundenkommunikation digitalisiert➡ Kostenlos 30 Tage Flixcheck testen: https://www.flixcheck.de/s/0105SP📌 Wie HDI-Agenturinhaber Tim Haupt mit Flixcheck die Kundenkommunikation digitalisiert🎙️ Podcast mit Tim Haupt von der HDI VersicherungIn dieser Podcast-Folge sprechen wir mit Tim Haupt, dem Inhaber der HDI Generalvertretung in Erfurt, über die Digitalisierung in der Versicherungsbranche und wie er mit Flixcheck seine Kundenkommunikation effizienter, papierlos und rechtssicher gestaltet.Mit über 5.000 Privat- und 300 Firmenkund:innen steht für Tim Haupt eines im Fokus: Persönliche Beratung modern und digital weiterdenken. In diesem Interview erfährst du:✅ Wie Tim Haupt mit Flixc...
2025-07-1639 min
The Better Samaritan PodcastThe Future of Foreign AidWhat's on the horizon for foreign aid and humanitarian response strategies, especially in light of ongoing funding cuts to foreign aid around the world? In this episode, Dr. Eric James, founder of Field Ready, shares how localization can make humanitarian aid faster, cheaper, and more effective. We talk about reducing dependency on outside supply chains and how putting tools directly into the hands of local community members builds long-term resilience. Dr. James also tackles the harsh realities facing the aid sector today, including shrinking budgets and the rise of anti-intellectualism. This episode reflects both on...
2025-07-1127 min
The Better Samaritan PodcastNGO Strategy and Leadership: 10 Steps of Crisis ManagementVeteran humanitarian leader Roger Sandberg joins us to discuss how NGOs can lead effectively in the midst of funding cuts and uncertainty. As political shifts tighten budgets, the gap between global needs and available resources continues to widen. Roger shares practical strategies for assessing risk, strengthening communication within teams, and re-imagining sources of funding. We dive into crisis leadership—why financial clarity, quick decisions, and lessons-learned reviews matter more than ever. Roger also emphasizes the importance of donor diversity and the risks associated with relying too heavily on a single funding source. This episode offers ho...
2025-07-1037 min
The Better Samaritan PodcastHow Funding Cuts Are Impacting Anti-Trafficking Efforts With Rev. Dr. Sandra MorganHow do federal and foreign aid cuts impact anti-trafficking work, both directly and indirectly? In this episode, we talk with Rev. Dr. Sandra Morgan from Vanguard University about how global aid and domestic budget cuts are affecting efforts to fight human trafficking around the world, both individually and systemically. Dr. Morgan shares how collaboration, trust, and elevating smaller organizations are key to a sustained fight against trafficking, and how to foster these practices. We also discuss how churches can step in to fill critical gaps and why training the next generation of advocates matters.
2025-06-2033 min
The Better Samaritan PodcastCompassion and Complexity: Evangelicals on Government and Humanitarian AidWhat happens when churches, governments, and communities work together across differences in opinion for the common good? In this episode, Dr. Walter Kim, President of the National Association of Evangelicals, joins us to talk about how different parts of the evangelical church are responding to shifts in humanitarian aid and funding, and why these varied responses matter. We dig into the Biblical precedent for and history of public-private partnerships, the importance of government support, and how different Christian views of society and culture impact how churches engage with humanitarian work. Dr. Kim brings biblical insight, historical context...
2025-06-1330 min
The Better Samaritan PodcastWhat Happens When Foreign Aid Gets Cut? Lessons from the Front LinesWhat happens when humanitarian aid gets pulled, but the needs don't stop? In this episode, we talk with Dr. Beth Stuebing, a missionary surgeon in Malawi with the Christian Health Service Corps. She shares what it's like on the front lines of healthcare when funding disappears—and why faith-based organizations working on the ground can't do it alone. You'll hear stories of courage and sacrifice, including one from a local surgeon, Dr. Mumba, who literally gave his own blood to save a patient. We also discuss how local churches are stepping up, the power of pa...
2025-05-3027 min
The Better Samaritan PodcastFaith in Action: How Students Are Advocating for Global Health and JusticeWhat happens when college students decide to take action on global issues? In this episode, we sit down with three undergraduate students from Wheaton College - Alexis, Jonathan, and Milan - who have each been involved in a larger student-led movement advocating for Christ-like compassion and global justice. Over 150 students from Wheaton's campus have gotten involved, driven by their faith and a shared belief that Christians are called to care for our neighbors both next door and halfway across the world. We talk about t...
2025-05-2327 min
Digital DisruptionHDI Strategy Development for Lenders Internal vs External🔍 Is your digital strategy keeping up with the demands of today's home buying journey? In our latest Digital Disruption Podcast, we unpack Horizontal Digital Integration (HDI) — a game-changing strategy for UK lenders and ecosystem players. 🏡 The challenge? Internal optimisation has hit its ceiling. 💡 The opportunity? Collaborating left and right — across CRMs, brokers, estate agents and data sources — to unlock new revenue, reduce fallouts, and dramatically increase efficiency. Key takeaways include: 🔹 How internal HDI streamlines underwriting and speeds up workflows 🔹 How external HDI enhances partner collaboration and customer acquisition 🔹...
2025-03-2515 min
Escucha al ExpertoEquipos Seguros, negocios seguros: Equipo contratistaEn este episodio descubrirás:-Los factores clave a tener en cuenta al momento de ofertar el producto de Equipo Contratista.-Cómo mostrar los beneficios del seguro y-¿Por qué HDI es una excelente opción para este tipo de seguro?
2025-03-1312 min
elearning INC.#54: Agiles Learning & Development bei der HDI GroupEsther-Marie Wulf, Head of Group Learning & Training, gibt Einblicke in den Wandel zu einem agilen Learning & Development-Team
In dieser Podcast-Folge gibt Esther-Marie Wulf, Head of Group Learning & Training bei der HDI Group, exklusive Einblicke in die Umstellung ihres Teams auf ein agiles Learning & Development-Modell. Sie berichtet, wie dieser Wandel nicht nur die Zusammenarbeit innerhalb ihres Teams verändert hat, sondern auch die Lernstrategie des gesamten Unternehmens. Außerdem spricht sie über ihre für 2025 geplante große GenAI-Initiative.
Takeaways aus dem Interview:
Ziel der Umstellung auf ein agiles Learning & Development-Team war es, die Lernkultur weiterzuentwickeln und einen...
2025-02-2442 min
OnTrack: The PCB Design PodcastWhat Will the Future Hold for Ultra HDI in PCB Design?Explore the revolutionary advancements of Ultra HDI in PCB design and manufacturing. In this episode of the Altium OnTrack Podcast, Zach Peterson sits down with Tara Dunn, Director of Training and Education at SMTA, to discuss how UHDI is reshaping the PCB industry.
Gain insights into its impact on design, fabrication, and assembly, and learn how to stay ahead in this rapidly evolving field.
**Highlights**:
- The future of Ultra HDI in PCB manufacturing
- Challenges and opportunities for PCB designers
- SMTA’s role in fostering innovation and collaboration
👉 R...
2025-01-3041 min
Community Spotlight PodcastEpisode 14: HDI CATS CenterCommunity Spotlight 14 - the HDI CATS Center: Gabby, a student in the College and Career Studies program at UK, interviews Joan Hager at the HDI CATS Center, whose mission is to ensure Kentuckians with disabilities have access to assistive technology.
2024-12-1910 min
The Better Samaritan PodcastFrom Farming to Philanthropy: Neil Hart's Mission-Driven JourneyTune in to the latest episode of The Better Samaritan Podcast as Neil Hart shares his inspiring story. Hear how he pivoted from a life in farming to becoming the Executive Head of the Mergon Foundation. We dive into his faith-driven path, showcasing the power of long-term relationships and innovative philanthropy. We also explore the global impact of the FiftyFour Collective, a collaborative platform developing organizational health worldwide. With a focus on creativity, adaptability, and divine guidance, Neil's inspiring story offers invaluable insights for anyone interested in mission-driven work and impactful partnerships. Listen in to...
2024-12-1239 min
Data & AI Culture PodcastHow to drive analytical transformation – with Christiane Busche, HDI
"We have to care about data culture in the organization."
In this episode of the Data Culture Podcast, Carsten Bange talks to Christiane about HDI's analytical transformation journey, with a human-centric approach.
Christiane highlights fostering a supportive data culture and understanding the unique needs of different audiences across the organisation. Looking to the future, Christiane outlines HDI's plans to use augmented analytics to improve decision-making and ensure that analytics becomes an integral part of everyday work.
Enjoy this episode!
Christiane Busche on LinkedIn.
Carsten Bange on LinkedIn.
...
2024-11-2533 min
Reliability MattersEpisode 155: Ultra HDI Panel Discussion - Recorded Live at SMTAIToday, I’m in Rosemont Illinois at SMTAI, Surface Mount Technology International. I’m in the Ultra-HDI Pavilion on the trade show floor. And what are we going to talk about here in the Ultra-HDI pavilion? Ultra high density interconnects, of course.As the demand for smaller, faster, and more powerful devices grows, the need for innovative solutions in circuit design has never been greater. UHDI's represent a significant leap forward, allowing for more connections in a smaller space, pushing the boundaries of what's possible in electronic assemblies.But what exactly are UHDI's? Essentially, they refer to c...
2024-10-2942 min
The Better Samaritan PodcastDriving Innovation and Collaboration: Navigating Change in the Christian Relief SectorIn this episode of The Better Samaritan Podcast, Kent and Jamie chat with Michael Cerna, CEO of the Accord Network, about the balance between innovation and relationships in the Christian relief sector. Michael shares his journey from Hope International to leading over 100 organizations, offering insights on how to drive progress without losing trust and collaboration. Michael discusses the challenges of moving from a high-pressure consulting role to Christian development work, including burnout, resilience, and the importance of self-care. His candid reflections provide valuable lessons on setting boundaries and building supportive leadership for a sustainable career. ...
2024-10-1531 minOnTrack: The PCB Design PodcastHDI, Manufacturing Clashes, and More with Mike TuckerIn this episode of the Altium OnTrack Podcast, Mike Tucker explores the world of HDI and manufacturing clashes and shares invaluable insights from his years of experience as Director of Engineering and Technology at Millennium Circuits. If you’re a PCB designer facing challenges with HDI design, manufacturing processes, or transitioning your prototypes to high-volume production, this video is packed with expert advice just for you!
Mike and host Tech Consultant Zach Peterson discuss the most common clashes between HDI design and manufacturing, how to avoid costly errors, and why understanding fabrication processes is crucial for your PC...
2024-10-1335 minBytes and BanterThe State of Tech Support with HDI Principal Analyst Daniel ThomasIn this episode host Rocky McGuire sits down with Daniel Thomas, Principal Analyst at Informa Tech, to explore the latest findings from the HDI State of Tech Support report. We dive into the key trends shaping the future of tech support, from hybrid work challenges to the skills that matter most for today’s IT professionals. Discover how AI is enhancing—not replacing—human roles, and how the shift from SLAs to XLAs is putting customer experience at the forefront. Tune in for a deep dive into how continuous learning, customer-centricity, and business alignment are evolving in today’s IT lands...
2024-10-0956 min
Digital DisruptionBreaking Down Vertical Fragmentation: Why the Future Lies in Horizontal Digital Integration (HDI)In this episode of the Digital Disruption Podcast, hosts Chris Williams and Pete Gatenby delve into the topic of vertical fragmentation and its impact on the UK home buying process. They discuss how isolated digital solutions have led to inefficiencies, delays, and friction in transactions across the property market's ecosystem. With various actors like vendors, lenders, and property firms all affected, the need for a more holistic approach becomes clear. Chris and Pete introduce Horizontal Digital Integration (HDI) as the solution to the current fragmentation. They highlight the need for interoperability and collaboration across all parties in...
2024-10-0218 min
EmployPod - Durch´s Ohr zum TraumjobEmployPod #37 | HDI Versicherung AGIn dieser Episode sprechen wir mit Astrid Pohlmann, Leiterin Employer Branding bei der HDI Versicherung AG.
Erfahre aus erster Hand, warum HDI ein attraktiver Arbeitgeber ist und welche Karrieremöglichkeiten dich dort erwarten.
Astrid gibt wertvolle Einblicke, wie das Unternehmen seine Mitarbeitenden unterstützt, fördert und weiterentwickelt.
Entdecke, wie HDI die Arbeitswelt von morgen mitgestaltet – und vielleicht auch bald deine Karriere!
https://careers.hdi.group/de/
2024-09-2330 min
Escucha al ExpertoLa evolución de HDI en mi CasaEn este episodio descubre las innovaciones que hemos implementado y cómo seguimos adaptándonos para ofrecer un mejor producto.
2024-08-3009 min
Escucha al ExpertoLos mejores tips para ofrecer el producto HDI en mi CasaEste episodio te compartimos recomendaciones para impulsar la venta del producto de HDI en mi Casa y sus modalidades.
2024-08-1610 min
MJV PodcastMJV Mindcraft: O papel da TI na fusão entre HDI, Sompo Consumer e Liberty com Vanesa Bustamante da HDIUm podcast que analisa o papel crucial da TI na fusão das empresas HDI, Sompo e Liberty, abordando desafios e estratégias tecnológicas envolvidas.
#HDI #Liberty #Sompo #Seguradora #Seguros #Tecnologia #Fusão #Estratégia #MJVInnovation #FEBRABAN2024
Com:Vanesa Bustamante - CIO da HDIPaulo Sampaio - Diretor Executivo de TI da MJVMarcelle Toscano - Head de Negócios da MJVKleber Costa - Diretor de Marketing da MJV
2024-07-1752 min
InsTech - insurance & innovationJonathan Liddell, Mitiga & Wiebke Cundill, HDI Global SE: On-demand climate risk analysis for the future (306)Is climate risk a part of your analysis?
On the podcast this week we are spotlighting an important collaboration between Mitiga, a climate risk intelligence provider, and insurer HDI Global. As climate change rises to become one of the most pertinent and defining risks of our generation, find out how the partnership is working to evolve the landscape of climate risk management for various industries. One such asset is Mitiga’s platform EarthScan.
Joining Matthew is Wiebke Cundill, Senior Risk Engineer at HDI Global SE and Jonathan Liddell, Customer Success Lead at Mitiga.
Ke...
2024-06-0931 min
The Better Samaritan PodcastMission and Leadership: The Art of Faith-Based Executive Recruiting With Special Guest Neal JosephLooking to harmonize your career aspirations with a soul-fulfilling mission? If so, you'll want to listen to this latest episode featuring Neal Joseph of Mission: Leadership. As part of our ongoing "Vocation" series, Neal joins us to talk about the art of faith-based executive recruiting, where aligning spiritual values with the heart of an organization isn't just ideal—it's imperative. Neal, who shifted from the music industry to Christian ministry, shares valuable insights from his journey. We discuss his varied experiences—from working with famous musicians to leadership in global ministries—as well as how to ali...
2024-05-0731 min
drei F+ - Der Franke und Bornberg Podcast zu Versicherungen, Finanzen und Nachhaltigkeit#2 - Konkrete Verweisung (2/3) - Gespräch mit Fabian von Löbbecke, Vorstand HDI Lebensversicherung AGWas der Verzicht auf die konkrete Verweisung in der Berufsunfähigkeitsversicherungs bedeutet
Zeitenwende in der Einkommensabsicherung?
Was der Verzicht auf die konkrete Verweisung in der Berufsunfähigkeitsversicherung bedeutet.
Das Thema Verweisung ist komplex und bietet jede Menge Stoff zur Diskussion.
Wir widmen uns daher den aktuellen Fragen rund um die jüngsten Entwicklungen in einer Dreierfolge unseres Podcasts.
Dabei gehen wir mit Ihnen gemeinsam auf Fakten- und vielleicht sogar Sinnsuche. Im besten Fall erweitern wir dabei unseren Horizont.
Im dieser Folge der Serie spricht Michael Franke mit Fabian von Löbbecke, Vorstand HDI Lebe...
2024-05-0320 min
Platform DiscoInsuring the Digital Future with HDI GlobalWe delve into the significance of digital companies and startups in the insurance sector. We talk about the challenges of insuring digital companies and ensuring adequate coverage for evolving risks, emphasizing specialized expertise in areas like IoT. HDI Global has a dedicated unit for digital solutions to address the unique insurance needs of digital businessesThe conversation also touches on the increasing importance of ESG commitments in the insurance industry. While there is no specific line of business for ESG commitments, HDI Global guides clients towards sustainability goals, integrating ESG factors into underwriting decisions. They emphasize the...
2024-04-241h 12OnTrack: The PCB Design PodcastChatting Ultra HDI: Chrys Shea, PCB Miniaturization & Challenges AheadIn this episode of the OnTrack Podcast, host Tech Consultant Zach Peterson explores the revolutionary world of Ultra HDI with Chrys Shea, President of Shea Engineering. The two unveil the future of PCB soldering and miniaturization, shedding light on the intricate challenges ahead and breakthroughs just on the horizon. Chrys, renowned for her expertise, shares invaluable insights into developing test vehicles for soldering and navigating the complexities of Ultra HDI assembly. This conversation promises a deep understanding of the cutting-edge advancements shaping the future of electronics manufacturing.
Don't miss out on the expert guidance and i...
2024-04-0247 min
On the Way to New Work - Der Podcast über neue Arbeit#422 Caroline Schlienkamp | Personalvorständin HDI Group | Vorstandsmitglied Talanx AG“Um komplizierten Problemen begegnen zu können, brauchen wir ExpertInnen. Die müssen so qualifiziert sein, dass ich als Vorgesetzte dann nicht mehr mithalten kann.”
Unser heutiger Gast hat an der Leibniz Universität in Hannover Jura studiert und mit beiden Staatsexamen erfolgreich abgeschlossen. Seit über 17 Jahren ist sie bei der HDI Group einer Versicherungsgruppe beschäftigt. Sie begann als Syndikusanwältin, spezialisierte sich dann auf das Gesellschafts- und Kapitalmarktrecht und wurde dann Leiterin dieses Fachgebietes. Nach weiteren Leitungsfunktionen im Bereich Group Legal wurde sie Mitglied des Vorstands. Seit 2022 ist sie als Personalvorständin der HDI Group auch im Vorstand de...
2024-04-0159 min
InsTech - insurance & innovationVerena Brenner, Founder: HDI TH!NX: Insurer-led innovation (296)HDI TH!NX was founded in 2019 by Verena Brenner, initially operating within the German insurer HDI Global, as an incubator for IIoT solutions.
Now providing software to support risk management applications for insurers and insurance clients, tune in to hear Verena discuss the mechanics behind founding a startup within an insurer and the company’s development in providing varying solutions for their customers.
Key talking points include:
Why HDI TH!NX was launched - from a PhD in global supply chains to utilising the impact of IIoT solutions
The centrality of the customer
Advice for...
2024-03-3135 min
The Better Samaritan PodcastEmbracing Roots and Leadership in Community RevitalizationFor this episode, Carol Bremer-Bennett, the executive director of World Renew, shares her story of navigating the confluence of vocation, heritage, and service. From the greenhouses of her youth to the global stage of community development, Carol's path offers a unique perspective on embracing life's vocational shifts. With a spirit deeply rooted in her Navajo heritage and a heart committed to prayerful guidance, she unveils the connections between her work with the Navajo people and the broader challenges communities worldwide face. In education and community resilience, Carol imparts her wisdom on the critical role of holistic approaches in healing...
2024-03-2937 min
The Better Samaritan PodcastThe Power of Innovative Thinking for Nonprofit SuccessOn this episode of The Better Samaritan, Leah Kral, Senior Director of Strategy and Innovation at the Mercatus Center, joins us to discuss her transition from the profit-driven marketplace to a life enriched by service and social progress. Our conversation with Leah explores effective leadership and the role of innovation within the nonprofit realm. Leah shares six principles from her book that—when followed—allow organizations to dream big, start small, and foster a culture where collaboration and empowerment thrive. Her stories, filled with successes and challenges, reveal the complex yet rewarding nature of sparking actu...
2024-03-0137 min
The Better Samaritan PodcastInnovating with Purpose: Integrating Faith and Vocation(Note: this episode is part of both our Innovation and Vocation series.) Unlock the transformative power of weaving faith and creativity with business as we feature a fellow member of the Wheaton family, Tommy Lee. Tommy combines a heart of service with a love for equipping leaders and fostering collaboration. The episode is filled with actionable insights and practical wisdom for anyone wanting to grow professionally. As we trace his career evolution, our discussion sheds light on the importance of discipline, passion, and the pursuit of joy. Tommy shares the story...
2024-02-1634 min
The Better Samaritan PodcastFulfilling Your Purpose: Finding Passion and Meaning in Mission-Driven CareersAbout the episode: (Note: this episode is the second in our "Vocation" series.) Have you ever wondered how your job could not just pay the bills but also feed your soul? Today's conversation is for anyone who longs to make a tangible difference in the lives of others but wonders how to get started–or continue. Kent once again welcomes Peter Greer of Hope International, and they discuss the joys and challenges of embracing a vocation with purpose. They also talk about ways to prepare for a jo...
2024-01-1640 min
Escucha al ExpertoSe un Agente exitoso a través de la planeaciónEn este episodio escucharás los mejores consejos para alcanzar el éxito a través de la planeación, de la voz de uno de los agentes más exitosos de HDI Seguros.
2024-01-0807 min
The Better Samaritan PodcastNavigating a Fulfilling Career in Humanitarian SpacesIn this episode, the first in our "Vocation" series, we unlock valuable insights on navigating a fulfilling career in the humanitarian and justice sectors with friends and special guests, Jonathan Dahlager and Joy Lee. Jonathan and Joy share from their personal experiences about the pivotal role of internships, mentorship, and the right team support in shaping vocations that make a difference globally. Education, skills, and experience have taken center stage in the ever-evolving humanitarian sector. We discuss the significance of exploring diverse roles to identify your strengths and interests. In addition, Joy and Jonathan encourage...
2023-11-2935 min
Leaders in Finance PodcastExtra aflevering: VNAB Young Talent Award met winnaar Jelmer Murrer en Sharon van Herel, HDI Global NL, ambitie, leren van elkaar, waarom Jelmer heeft gewonnen, duurzaamheidDeze extra Leaders in Finance aflevering staat in het teken van de VNAB Young Talent Award 2023, die in september werd uitgereikt. Te gast zijn winnaar Jelmer Murrer (Underwriter Property bij HDI Global NL) en jurylid Sharon van Herel (Managing Director bij HDI Global NL).
We spraken onder andere over waarom Jelmer heeft gewonnen, wat hij er voor heeft gedaan, zijn ambities, wat Sharon en Jelmer van elkaar kunnen leren, de coassurantiemarkt, of het lastig is om talent aan te trekken en over duurzaamheid.
Luister de aflevering van vorig jaar over de VNAB Young Talent Award, m...
2023-11-0842 min
The Better Samaritan PodcastThe Art of Innovative Leadership with Dr. Margaret DiddamsDo you want to foster real change and innovation in your organization, but feel unsure where to start? When you're leading a group of people waiting for your direction, how do you move them toward a new vision? In this episode, Jamie and Kent sit down with Dr. Margaret Diddams, a well-respected Principal Consultant at the Diddams Group, to discuss the art of innovation in leadership. Dr. Diddams, a former Provost at Wheaton College, shares her reflections on "holy discontent" and its role as a catalyst for transformation. She discusses the essence of painting a...
2023-11-0641 min
Insurance Uncovered PodcastHDI Job Survey 2023Insights into the mood of professionals in Germany
The transformation of the world of work is in full swing and it impacts on every company and every sector. Robust data on “work in the future” are a rare commodity. Since 2019, the HDI Group has been annually presenting its findings on work trends and career aspirations in their comprehensive, nationwide HDI Job Survey, which is unique in Germany. This survey was conducted by market-research institute YouGov on behalf of HDI for the fifth year in a row. Around 4,000 employees aged 15 and above were surveyed in May and June 2023.
In the new...
2023-11-0116 min
Der Performance Manager Podcast | Data & AI, Controlling und Performance Management für bessere EntscheidungenVertriebscontrolling bei HDI – Stefan Eversberg, Vorstandsmitglied bei HDI im Interview (Teil 2v2)Welche Rolle spielt das Vertriebscontrolling bei HDI? Wie ist es organisiert? Welche Veränderungen waren und sind erforderlich? Darüber sprechen wir mit Stefan Eversberg. Stefan Eversberg ist seit 2016 Vorstandsmitglied bei HDI und für das Vertriebsmanagement verantwortlich. HDI ist eine der großen europäischen Versicherungsgruppen. Unter dem Dach des Talanx-Konzerns mit Prämieneinnahmen in Höhe von 41,1 Mrd. EUR (2020) und rund 23.000 Mitarbeitern weltweit ist die HDI Group im In- und Ausland sowohl in der Industrieversicherung als auch in der Privat- und Firmenversicherung tätig. 🚀 Sie möchten Business Intelligence-Tools und -Projekte in der Praxis kenne...
2023-09-1432 minDer Performance Manager Podcast | Data & AI, Controlling und Performance Management für bessere EntscheidungenVertriebscontrolling bei HDI – Stefan Eversberg, Vorstandsmitglied bei HDI im Interview (Teil 1v2)Welche Rolle spielt das Vertriebscontrolling bei HDI? Wie ist es organisiert? Welche Veränderungen waren und sind erforderlich? Darüber sprechen wir mit Stefan Eversberg. Stefan Eversberg ist seit 2016 Vorstandsmitglied bei HDI und für das Vertriebsmanagement verantwortlich. HDI ist eine der großen europäischen Versicherungsgruppen. Unter dem Dach des Talanx-Konzerns mit Prämieneinnahmen in Höhe von 41,1 Mrd. EUR (2020) und rund 23.000 Mitarbeitern weltweit ist die HDI Group im In- und Ausland sowohl in der Industrieversicherung als auch in der Privat- und Firmenversicherung tätig. 🚀 Sie möchten Business Intelligence-Tools und -Projekte in der Praxis kenne...
2023-09-1233 min
HR Visionaries DeutschlandHDI Group | Versicherung und Tech vereintHeute sind wir in Hannover bei der HDI Group. Wir sprechen mit Jan und Tim und erfahren, was HDI ausmacht und wie Versicherung und IT verbunden wird. Erfahrt, welches Spektrum an Versicherungen HDI abdeckt und welche Zukunftsthemen die Versicherungsbranche beschäftigt. Wie gelingt die Karriere bei der HDI Group?
Mehr zu Tim, Jan und dem HDI Group:
https://www.linkedin.com/in/tim-botzkowski/
https://www.linkedin.com/in/jan-teichmann-a65b32194/
https://www.linkedin.com/company/hdi-gruppe/
hyrd:
https://www.instagram.com/gethyrd/
https://www.linkedin.com/company/gethyrd/
2023-08-1052 min
The Better Samaritan PodcastWar Zones and Humanitarian Values: An Inside Look About the episode: Step into the trenches with us as we unpack the raw truth of providing humanitarian aid in war zones. We are privileged to have as our guests Anne Reitsema, CEO of Medair, and Meghan North, former country director for Medair in Ukraine and Poland. They share insights about the initial response to the crisis in Ukraine and details about the daily reality of living and serving in areas of conflict. During our conversation, Anne and Meghan shared the unique challenges posed by...
2023-07-2839 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Estratégia e OKR: uma TI que produz VALOR (Objective Key Results) #010No primeiro episódio de 2023 do TI CAST do HDI, não poderia ser um tema melhor: como está sua estratégia de TI e seus OKRs para 2023?
Nossos convidados Daniel Fabiciack (CIO da Syn Prop & Tech) e Fabiano Pacheco (IT Director da Serasa Experian), falam sobre uma área de tecnologia que traz resultados para empresa de fato, uma TI que produz valor. Qual o plano estratégico que um líder de áreas de TI ou correlata, pode traçar em busca de ser útil aos negócios e ganhar relevância na companhia? Como entender de fato a es...
2023-01-261h 39TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinars & Debates - A clusterização da experiência dos clientes na indústria de SoftwareO processo de conhecer os seus clientes profundamente e organizá-los em grupos é chamado de clusterização de clientes. Grupos esses, que cada empresa de tecnologia organiza da forma que faça mais sentido para o seu negócio, mas que o objetivo é conseguir prestar serviços desde a implantação até o suporte, de maneira personalizada e com um alto nível de satisfação e experiência.
Mas... é aí que mora o desafio: como podemos fazer isso acontecer?
Esse papo incrível (de verdade) do grupo HDI SOAB (Software Advisory Board), formado por experts das maiore...
2023-01-181h 40TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar - Tendências do trabalho HÍBRIDO para 2023Formado por executivos de tecnologia de importantes empresas brasileiras, o grupo HDI WAB (Workplace Advisory Board) debateu em sua última reunião, na sede do Google, os modelos de trabalho remoto, presencial e híbrido, impactos, prós e contras, cuidados e maneiras de administrar esse novo cenário empresarial.
Com base em pesquisa recente do Google sobre o tema, entre outras tendências, o grupo contou um pouco sobre o que estão vivendo em suas operações e empresas, e as questões que de fato são relevantes para nos atentarmos em 2023, em relação ao modelo de...
2022-12-2153 min
Frühstarter PodcastVom Werksstudentenjob zum Head of Recruiting und Business Analyst bei der HDIUnternehmen im Vorstellungsgespräch
Mit Mikrofon und Kamera im Gepäck hat frühstarter spannende Unternehmen besucht und interessante Einblicke in die Arbeitswelt erhalten. Im Podcast-Format haben Jasper und Marie Mitarbeiter*innen interviewt, die viele Geschichten zu erzählen haben und aus unterschiedlichen Berufsfelder kommen. Herausgekommen sind Gespräche mit Teamleitern, Kreativen und Softwareentwicklern.
Finde mehr spannende Unternehmen auf fruehstarter.net
Mehr Informationen zu unserem Podcast findest du hier: fruehstarter.net/podcast
In dieser Episode:
In diesem Interview tauchen wir in die Welt der HDI ein, die im Bereich der Industrie, Priva...
2022-12-1633 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)XLA na prática: por onde começar? (pesquisa de satisfação, XLA vs SLA, etc). #009Se você está á procura de uma receita de bolo para medir experiência do seu cliente ou usuário, sinto lhe informar: nunca terá. Estamos na era dos XLAs, das métricas de sentimento, e sentimentos não são receitas de bolo. A boa notícia, no entanto, é que existem sim métodos e caminhos para você criar a sua própria receita.
Neste episódio do TI CAST do HDI, debatemos como podemos cruzar indicadores tradicionais com indicadores de experiência, como fugir das pegadinhas do NPS e métodos tradicionais de pesquisa de satisfação, e como você pode...
2022-12-151h 50
Frühstarter PodcastVom Werksstudentenjob zum Head of Recruiting und Business Analyst - HDIUnternehmen im Vorstellungsgespräch
Mit Mikrofon und Kamera im Gepäck hat frühstarter spannende Unternehmen besucht und interessante Einblicke in die Arbeitswelt erhalten. Im Podcast-Format haben Jasper und Marie Mitarbeiter*innen interviewt, die viele Geschichten zu erzählen haben und aus unterschiedlichen Berufsfelder kommen. Herausgekommen sind Gespräche mit Teamleitern, Kreativen und Softwareentwicklern.
Finde mehr spannende Unternehmen auf fruehstarter.net
Mehr Informationen zu unserem Podcast findest du hier: fruehstarter.net/podcast
In dieser Episode:
In diesem Interview tauchen wir in die Welt der HDI ein, die im Bereich der Industrie, Priva...
2022-12-0735 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinars & Debates - A complexa relação entre vendas, implantação e suporte no mercado de SOFTWARE.Em uma conversa franca e direta com o nosso grupo de experts HDI SOAB - Software Advisory Board, comitê formado por profissionais das mais importantes empresas de software do país, entendemos que o equilíbrio entre a área de vendas, implantação e suporte de software, ainda está longe de ser uma tarefa fácil...
De um lado, área comercial com metas agressivas, sempre com a tendência de pular etapas para celebrar o sucesso e tocar a buzina. Se essa tendência se confirma, do outro lado implantação pega de cara um cliente que chega ''torto...
2022-11-171h 18
Leaders in Finance Podcast#116 - Sharon van Herel - MD van HDI Global in Nederland, grootzakelijke verzekeraar, voorheen advocatuur, werk moet geen baan worden, carrière, privé-levenSharon van Herel is de MD van HDI Global in Nederland.
Voor wie HDI Global niet kent, het is een grootzakelijke verzekeraar waar meer dan 4.000 mensen werken en activiteiten heeft in meer dan 175 landen.
Voordat Sharon circa 14 jaar geleden bij HDI Global begon werkte ze ruim 5 jaar in de advocatuur. Bij HDI werkte ze in verschillende functies om in 2018 de MD positie te gaan bekleden.
Naast haar fulltime baan is ze onder andere Non Executive Board Member van de Vereniging Nederlandse Assurantie Beurs (VNAB), lid van de RvC van de Atoompool, Non Executive B...
2022-11-1759 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como fazer o seu contrato de Serviços de TI e suporte ser um SUCESSO? - TI CAST do HDI #008Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
A relação cliente e fornecedor nos serviços de TI e suporte, continua complicada. Podemos até dizer que em muitas operações, turbulenta. Os motivos são inúmeros, e nesse episódio do TI CAST do HDI, nosso podcast ao-vivo e modernão, convidamos dois craques no assunto para debater ideias, desafios, problemas e soluções para que cliente e f...
2022-11-031h 43
PODCAFÉ TECHThiago de Marco da HDI Brasil e o advento do SLXSend us a textO episódio da semana já está no ar e é com ele, Thiago de Marco: Diretor Executivo da HDI BRASIL. A HDI é uma associação global, instituto de ensino, pesquisa e referência no desenvolvimento do segmento de Gestão de Serviços de TI, Service Desk, Suporte Técnico, Workplace Services e afins. Além de cursos e consultoria, o HDI promove eventos e produz, a partir de seus mais de 60 conselhos internacionais espalhados pelo mundo. Simplesmente Incrível! Batemos um papo sobre empreendedorismo, gestão de servi...
2022-11-011h 03TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Cientista Fábio Gandour: METAVERSO, Ciência e Tecnologia - TI CAST do HDI #007Vamos hoje de edição especial?
Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
Receberemos a ilustre presença em nossos estúdios de um dos maiores cientistas em tecnologia que o Brasil já viu (e vê), porque o PhD. Fábio Gandour até tentou se aposentar pouco tempo atrás (depois de muitos anos como Cientista-Chefe da IBM), mas o mercado não deixou, não!
A...
2022-09-171h 05TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)ITSM vs. DEVOPS ou... ITSM COM DEVOPS? - TI CAST do HDI #006- Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
A Gestão de Serviços de TI (ITSM) traz um modelo de governança tradicional, e m diversos casos pode conflitar com modelos como o DEVOPS, que tem como cultura ser ágil, ter áreas de desenvolvimento junto á operação e inclusive o usuário, realizando entregas mais rápidas e com menos burocracia.
O debate é complexo, porqu...
2022-08-211h 21
lachsblauWie der HDI zum besten Maklerversicherer werden willMan mag es kaum glauben, aber der profino Podcast ist schon zehn Folgen alt. Um dieses Jubiläum standesgemäß zu begehen, haben wir eine der wichtigsten Entscheiderinnen der deutschen Versicherungsbranche eingeladen. HDI-Vorständin Stefanie Schlick spricht mit Martin Morgenstern über agile Transformation im eigenen Haus, die Auswirkungen auf Makler und do-it-yourself-Videos bei YouTube. Zur HDI PartnerweltApple Podcast | Google Podcast | SpotifyMehr Informationen:Zur Website: https://welcome.profino.online/Folgt uns:Facebook | Instagram | LinkedIn | Xing
2022-08-1829 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar & Debates: ESM - Enterprise Service Management: seria a evolução do ITSM?O conceito de ESM - Enterprise Service Management tem sido bastante debatido no mercado de TI. Será a evolução do ITSM? Será que é um novo termo para CSC - Central de Serviços Compartilhados? Será que as plataformas criaram esse termo para facilitar suas vendas? O que é afinal, esse tal de ESM?
O HDI foi convidado pela Sensr.IT, para compor a mesa de debates com experts do nosso setor, e assim debater o tema e ajudar a esclarecer uma série de pontos que devemos prestar atenção em um cenário de constante mudança.
Ne...
2022-07-221h 02TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)COMO combater a falta de MÃO DE OBRA qualificada em TI? - TI CAST do HDI #005 (Oscar Sarquis e Ulysses Espuny)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem os experts Oscar Sarquis, Gerente de TI do Banco do Nordeste, e Ulysses Espuny, Superintendente de TI do Banco Safra, para um papo muito importante e que aborda um tema sensível para o dia dia das empresas e departamentos de TI: a falta de mã...
2022-07-141h 42TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Webinar & Debates - Qual é o futuro da TI?Recentemente, publicamos um artigo em nosso blog que gerou boas discussões no mercado. O artigo era sobre o Futuro do departamento de TI, no qual o autor analisava o movimento das áreas de negócio estarem contratando mais profissionais de tecnologia do que a própria TI (ver artigo: https://hdibrasil.com.br/conteudo/qual-futuro-do-departamento-de-ti).
Pesquisa recente do Gartner junto a centenas de CIOs de mercado em 12 países, reportou que enquanto 306.783 profissionais de TI (análise de sistema e dados especificamente) foram recrutados por áreas de TI nas empresas, outros 697.140 foram contratados diretame...
2022-06-231h 05TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)A ciência do CUSTOMER EXPERIENCE: COMO atingir o estado da arte? - TI CAST do HDI #004 (Solemar Andrade e Fernando Hansen)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem SOLEMAR ANDRADE, CEO da Plusoft, e FERNANDO HANSEN, CCO da METADADOS. O bate-papo foi sensacional, os caras são EXPERTS no tema Experiência do Cliente, ou Customer Experience, NA PRÁTICA. Mas não foi só isso, falamos da conexão da exper...
2022-06-012h 04TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)COMO levar seu atendimento para outro PATAMAR com o uso eficaz da Tecnologia? - TI CAST do HDI #003 (Alisson Ferini e Giuliano Machado)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Por favor, deixe seus comentários e inscreva-se em nosso canal!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem Alisson Ferini, CIO da Natural One, e Giuliano Machado, Head de Serviços da Senior Sistemas, para um bate papo focado em uma dificuldade que até hoje, assombra líderes de TI: o uso e aquisição eficaz de tecnologia que realmente...
2022-04-271h 45
KINTZEL MINDSET„Lebensversicherungen" im Diskurs - Mit Fabian von Löbbecke (Vorstand HDI Leben)#047 - HDI Lebensversicherung AG
FOKUSSIERT - ANALYTISCH - ZIELSTREBIG - MUTIG
Die heutige Folge bei KINTZEL MINDSET ist eine besondere Folge. Jörg hat nicht nur erneut einen Gesprächspartner, sondern auch den ersten, den er siezt: Fabian von Löbbecke. Er ist Mathematiker und derzeit als Vorstand in der HDI Lebensversicherung AG für die betriebliche Altersversorgung verantwortlich.
Gemeinsam beleuchten Jörg und Herr von Löbbecke heute das Thema „Lebensversicherungen" im Diskurs. Sind die Vorurteile für die Branche berechtigt oder ist der Markt besser als sein Ruf? Lebensversicherung, Altersvorsorge, Rente und vieles mehr.. He...
2022-04-0728 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)MULHERES e PcD em Tecnologia: ''Mi Mi Mi'' ou realidade? - TI CAST do HDI #002 (Claudia Marquesani e Nathalia Bagevitch)Bem-vindo (a) ao TI CAST do HDI, o Podcast profissional e modernão do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade e deixe seus comentários!
Nesse episódio, Thiago de Marco e Felipe Coelho do HDI, recebem Claudia Marquesani, CIO da PETZ, e Nathalia Bagevitch, Expert em Diversidade, Inclusão e PcD - Pessoas com Deficiência (além de escritora, palestrante e muito mais), para uma conversa franca e aberta sobre Mulheres e Pessoas com Deficiência em áreas de TI e nas...
2022-03-241h 33
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Gestão de Equipes Remotas - TI CAST do HDI #001 (Peter do BTG Pactual e Marcelo Baiochi do Google)Bem-vindo ao TI CAST do HDI, o Podcast profissional do HDI sobre os temas mais relevantes do nosso mercado de tecnologia e serviços nas empresas! Fique a vontade, comente, debate junto com os nossos convidados e aproveite!
Hoje, Thiago de Marco e Felipe Coelho do HDI, recebem Peter Vicentainer, Diretor de Customer Services do BTG Pactual, e Marcelo Baiochi, que trabalha no Google, para falar de Equipes Remotas, Anywhere Operations, Liderança e Retenção, Apagão de Mão de Obra de TI, entre outros relacionados, além é claro de muito bom-humor...
Site do HDI...
2022-03-021h 31
The Better Samaritan PodcastDallas Jenkins on His Funding Model and Ethical Storytelling in "The Chosen"The hit show "The Chosen" raised $10 million through crowdfunding for its first season alone. And when tickets went on sale for its upcoming Christmas special—which is starting out in theatres–it topped the box office chart. As nonprofit leaders (and professors), Kent and HDI colleague Jamie Goodwin wanted to know: what drives Dallas' marketing philosophy? Is it anything that other nonprofits could replicate? (And what themes does he plan to explore in season 3?) More highlights from this episode: The keys to good & ethical storytelling Why it feels like the show emphasizes healings so much...
2021-12-0642 min
The Better Samaritan PodcastWhy Disasters?: Kent and Jamie on the Hot Seat for the HDI Origins StoryAs disasters increase each year across the globe, research shows that the vulnerable suffer disproportionately from them. Fortunately, the church is uniquely suited by its design to bring much-needed assistance to the vulnerable. That's why in 2011, disaster psychologist Jamie Aten founded the Humanitarian Disaster Institute (HDI) at Wheaton College. Its mission: to help the church prepare and care for a disaster-filled world. HDI uses research to create resources and events geared toward students, survivors, helpers, and researchers—and offers a M.A. in Humanitarian and Disaster Leadership (HDL). You've heard them each week on...
2021-11-1531 min
SpacEconomics | Geographie-PodcastTheorie Snippet #2 | Was heißt hier bitte „hoch entwickelt“? – der HDI im DetailIn den TheorieSnippets von SpacEconomics wird wirtschaftsgeographisches Fach- und Hintergrundwissen von StudentInnen für StudentInnen aufbereitet - für weitere spannende Einblicke in unsere Fachdisziplin! Mit der zweiten Folge starten wir in eine Reihe über wirtschaftliche Entwicklung. Die Reihe wird verschiedene Perspektiven auf das Thema wirtschaftliche Entwicklung aufspüren, Ansätze zum Messen und Darstellen wirtschaftlicher Entwicklung nachvollziehen und den Begriff und das Konzept der wirtschaftlichen Entwicklung reflektieren. Als Einstieg in diesen vielschichtigen Themenbereich wir der Human Development Index (HDI) unter die Lupe genommen. Dabei wird deutlich, dass Indizes immer nur einen vereinfachten Blick auf die Welt bieten, die jewei...
2021-10-2715 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Anywhere Operations & TI: produtividade, retenção e cultura híbridaO modelo híbrido de trabalho tem uma regra? Funciona bem para todo mundo?
As empresas que não abrem mão o trabalho presencial, perderão talentos?
O networking presencial é fundamental para inovação?
As métricas e indicadores de produtividade estão maduros para essa gestão remota ou híbrida? Na posição de profissional de TI e suporte, como eu me preparo?
Essas e outras perguntas, são debatidas nesse podcast / videocast do HDI, gravado com o time de experts do comitê HDI WAB – Workplace Advisory Board, formado por importan...
2021-08-251h 09Insurance Uncovered PodcastWhat makes HDI Global Specialty special?
In the seventh episode of the Talanx Investor Relations Podcast, HDI Global Specialty’s CEO Ralph Beutter and Chairman Ulrich Wallin answer Shirley Inafa’s questions. Listen to the episode to learn, which are the biggest and most profitable lines, about key markets and which markets are interesting for the agenda in the near future. Find out why „Volume is vanity and profit is sanity“ is Ralph Beutters favorite quote and what Ulrich Wallin says about HDI Global Specialty’s growth as a second priority.
2021-07-2718 min
Talanx Investor Relations PodcastWhat makes HDI Global Specialty special?
In the seventh episode of the Talanx Investor Relations Podcast, HDI Global Specialty’s CEO Ralph Beutter and Chairman Ulrich Wallin answer Shirley Inafa’s questions. Listen to the episode to learn, which are the biggest and most profitable lines, about key markets and which markets are interesting for the agenda in the near future. Find out why „Volume is vanity and profit is sanity“ is Ralph Beutters favorite quote and what Ulrich Wallin says about HDI Global Specialty’s growth as a second priority.
2021-07-2718 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)ITSM vs. DEVOPS: Governança está com dias contados?O modelo de Gestão de Serviços de TI (ITSM) tradicional está com os dias contados? O DEVOPS e os métodos ágeis irão substituir, complementar ou transformar o ITSM e os frameworks de governança? E as ferramentas de ITSM e Gestão de Serviços, estão preparadas para essas novas demandas de seus clientes?
Experts do nosso mercado de tecnologia do HDI SAB - Strategic Advisory Board, debatem o presente e o futuro do ITSM (Information Technology Service Management), ou em português, Gestão de Serviços de TI, e respondem essas e muita...
2021-07-081h 19
Sprint: New Work - New MindsetEpisode #2: Being Agile und Doing Agile bei der HDI mit Dr. Christopher Lohmann (Teil 1)Im ersten Teil dieser Sprint-Podcast-Folge tauscht sich Andreas mit Dr. Christopher Lohman zum Thema agile Transformation der HDI Talanx in Deutschland aus. Er ist CIO der Talanx AG und Vorstandsvorsitzender der HDI Deutschland AG und verantwortet die Privat- und Firmenversicherungen in Deutschland. In den kommenden knapp 30 Minuten schildert uns Christopher seine Sicht auf Agilität im Allgemeinen und Being Agile bzw. Doing Agile im Speziellen – und warum es sich lohnt, beim Thema Agilität den Mitarbeitenden zu vertrauen.
2021-07-0125 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Customer Centricity: o cliente no centro das suas decisões, na prática!Uma empresa ou operação que se diz ''Customer Centric'', tem como mantra tomar decisões e desenhar seu planejamento estratégico, com o cliente no centro de tudo. Ou seja, tudo o que é realizado dentro daquela organização, tem como objetivo beneficiar o cliente acima de tudo. Esse discurso é muito bonito no papel ou em apresentações, porém na prática existem desafios que atrapalham a busca desse desejo em se tornar uma empresa ou departamento Customer Centric.
Nesse episódio, o grupo de experts HDI SOAB (Software Advisory Board), que debatem o mundo do suporte a soft...
2021-05-2730 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como fazer o CHATBOT funcionar?Falamos de chatbots já tem um bom tempo. Porém, hoje o desafio é entender até que ponto o chatbot de fato pode ajudar a empresa a resolver problemas e satisfazer de fato o cliente, seja ele interno ou externo. Falaremos de benefícios, desafios, dificuldades, e principalmente dicas de quais caminhos podemos percorrer para termos sucesso. Estamos aqui reunidos com o grupo do HDI WAB - Workplace Advisory Board, formado por experts de tecnologia e serviços de importantes empresas brasileiras e multinacionais, e hoje esse seleto grupo vai contar um pouco sobre a jornada da implementação do CHATBOT...
2021-05-0655 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Diversidade e inclusão: sociedade ganha, e empresas lucram. Por onde começar?O tema Diversidade é muito conversado no mundo corporativo brasileiro, porém ainda muito tímido em termos de ações concretas para essa mudança de cultura acontecer. Primeiro, porque o tema Diversidade ainda não é tão claro para as pessoas, e segundo, porque seu significado vai MUITO além do que uma simples pauta social.
Mas talvez isso mude, quando as empresas descobrirem que além de muito benéfico socialmente, a Diversidade e a Inclusão podem gerar lucros e resultados fantásticos para seus negócios, e isso sim pode ser um motivador fortíssimo para...
2021-03-191h 02
The Better Samaritan PodcastWhy We Founded National COVID-19 Day, and 4 Ways to Mark ItIt's been one long year. What started as a nebulous threat has dragged on for twelve long months, killing more than half a million people in the U.S. alone, and affecting nearly every system in modern life. Here at the Humanitarian Disaster Institute, we study crises of all kinds, from hurricanes to pandemics, and the ways people recover from them. Using our research, we can draw on experiences from other disasters on how to grieve and move forward with hope. And we have found that marking tragedies, as with an annual anniversary, is an...
2021-03-0911 min
The Better Samaritan PodcastThe Difference Between Freedom and Slavery: You"There's a demand. It's an unapologetic demand generated by people who don't think too much about the consequences of their choices. It's evil and a heinous crime. But sometimes it's inconvenient to dig deeper." —Anu George Canjanathoppil, IJM Canada While conspiracy theories continue to make actual justice work harder for many organizations, Anu joins the Better Samaritan to clarify the real situation: trafficking flourishes in countries where the public justice system does not work for the poor… where the perpetrator has no fear whatsoever of the implications of his crime. 40.3 milli...
2021-03-0825 min
Vertriebsmanager - VTalk Der gute Sales Ton - mehr als nur heiße Luft#5 Stephan Best, HDI Global SE - Wie geht B2B Vertrieb unter erschwerten Bedingungen?Stephan Best Head of Sales HDI Global SE
Links:
Für die Nostalgie - Herr Kaiser-
https://www.youtube.com/watch?v=Y8sw0cwime8
**Unser Gast: **
Stephan Best
Head of Sales HDI Global SE
https://www.linkedin.com/in/stephan-best/
https://www.xing.com/profile/Stephan_BestMBA/cv
https://www.hdi.global/de/de
**Die Gastgeber: **
https://www.dievertriebsmanager.de/
Ann-Kathrin de Moy
Vizepräsidentin Content Management
Teamlead / Senior Keyaccount Managerin bei der simpleshow GmbH
https://www.linkedin.com/in/ann-kathrin-de-moy/
https://www.xing.co...
2021-01-2142 min
The Better Samaritan PodcastHow to Love Your Neighbor Through Political Divides"It is not safe to be in politics with your feet planted there, but with your feet planted in the gospel all manner of things are safe." —Michael Wear Former White House aide and faith strategist Michael Wear says politics is not opt-in. It's like any other area of life where false motives can creep in and distort. But knowing that isn't an excuse to withdraw. Michael is a leading strategist, speaker and practitioner at the intersection of faith, politics and public life. He has advised a president, as well as some of th...
2021-01-2142 min
The Better Samaritan PodcastLearning to Do Good, BetterWhen we use our imagination concerning the reason why the Priest and the Levite did not stop to help the wounded man, numerous things come to mind. Perhaps they were in a hurry to get to an important ecclesiastical meeting for which they could not afford to be late. Perhaps their temple regulations demanded that they touch no human body for several hours before their temple function began. Or, they could have been on their way to a meeting to organize a Jerico Road Improvement Association. Certainly this was a real need.
2021-01-1416 min
Versicherungsgeflüster-PodcastInterview Thomas Lueer - Vorstand HDI#Handschlag,
Nachwuchsförderung und Purpose
Im Interview mit
Thomas Lüer, Vorstandsmitglied der HDI Group (HDI Vertriebs AG), sprechen wir
über den Alltag eines Vorstands, warum Thomas Klischees liebt und was
eigentlich "HDI" bedeutet.
"Die
Cyber-Versicherung wird einen Wachstum erleben."
Außerdem geht es um
die Betriebsschließungsversicherung, was sich künftig bei Versicherungen ändern
wird und wie eine Versicherung aufgestellt sein muss, wenn es am Kapitalmarkt
"kein Geld mehr fürs Geld" gibt.
Und natürlich um das
Projekt Hashtag Handschlag (https://digitale-maklerschmiede.de/),
die Nachwuchsförderung und den Purpose...
2020-12-2747 min
The Better Samaritan PodcastComing Soon: The Better Samaritan PodcastWelcome to The Better Samaritan, a podcast where we're learning how to do good, better. Hosts Jamie Aten and Kent Annan will — along with you — explore ways we can more effectively love our neighbors, from everyday acts of kindness to navigating the most complex humanitarian challenges facing the church and society. The name "The Better Samaritan" was inspired by a sermon on the parable of the Good Samaritan from The Reverend Dr. Martin Luther King, Jr., who said, "It is not enough to aid the wounded man on the Jericho Road. It is also necessary to work to ch...
2020-12-0802 min
SAATKORN#46 mit ASTRID POHLMANN von der HDI GroupEmployer Branding Theorie versus Praxis
Ein Gespräch über Employer Branding, Personalmarketing und Recruiting im Widerspruch zwischen Theorie und Praxis. Astrid Pohlmann hatte mit ihren Teams Employer Branding und Sourcing die große Herausforderung, unter politisch induziertem Zeitdruck in sehr kurzer Zeit mit einer neuen Karrierewebsite für die HDI Group am Start sein zu müssen.
Was macht man, wenn man nicht die in der Theorie üblichen Schritte gehen kann? - Richtig, man improvisiert und arbeitet in kleinen Schritten. So entstand die Karriere-Website als MVP (Minimum Viable Product) und wird weiterhin fortlaufend angepasst. Im SAATKORN Podcast berich...
2020-10-0231 min
Airmic TalksAirmic Talks ... The hard market with Oliver Davies, HDI Global SEIn episode 14 of Airmic Talks, Richard is joined by Oliver Davies, Distribution and Strategic Initiatives Manager at HDI Global in the UK and Ireland.
Oliver discusses the hard market, the role of brokers, what more insurers such as HDI can be doing to better communicate price rises and how Airmic members can get ahead in their renewals.
You can register for Airmic Fest here: https://airmicfest.com
Airmic's Coronavirus resource page: www.airmic.com/airmic-coronavirus-resource-page
Airmic Live webinars: www.airmic.com/airmic-live-webinars
All information concerning Airmic's response to coronavirus can be found here: www.airmic.com/coronavirus
2020-09-0220 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Empresas de software debatem: produtividade, CS, CX, NPS, gestão e home-officeO grupo HDI SOAB - Software Advisory Board, formado por profissionais de importantes empresas de software, se reuniu para conversar e debater o atual momento de suas operações, mais especificamente sobre os temas produtividade das equipes, sucesso do cliente, NPS e gestão operacional, tudo isso atrelado ao modelo de home-office que hoje faz parte da realidade da maioria das empresas.
O debate foi muito produtivo, rico, e trouxe atualizações fresquinhas do mercado, para refletirmos e compararmos com o nosso dia-dia, e assim termos uma visão mais ampla de como o mercado está se comportan...
2020-08-0457 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)30 dias de isolamento - Parte 2: cuidando da alma do colaborador em tempos de criseVamos lá: começo o artigo agradecendo aos participantes que me ajudaram a produzir esse debate: e que debate! Muito importante ouvir verdade, com muito conteúdo útil sobre a realidade do dia-dia que vivemos, sendo francos com o que realmente está acontecendo e como estamos cuidando das pessoas que estão conosco nessa empreitada. Ficou tão bom que dividimos em duas partes (essa é a segunda).
Reunimos o Capítulo HDI RS (Rio Grande do Sul), grupo formado por experts em gestão de serviços e suporte técnico, atendimento e experiência do cliente de empresas d...
2020-04-2850 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)30 dias de isolamento - Parte 1: O home-office e a produtividade após a euforia inicialReunimos o Capítulo HDI RS (Rio Grande do Sul), grupo formado por experts em gestão de serviços e suporte técnico, atendimento e experiência do cliente de empresas do Rio Grande do Sul, para colocarmos na mesa o que estamos vivendo após mais de 30 dias de isolamento devido ao COVID-19. Importante ressaltar que as empresas posuem atuação nacional e as valiosas informaçoes desse bate-papo servem para diversas indústrias diferentes em todo país.
Empresas de diversos segmentos participaram, pricipalmente software, mas também indústria, serviços, educação, comércio e corre...
2020-04-2849 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Capítulo HDI Nordeste debate: home-office, gestão de pessoas á distância e gestão de crises na pandemiaO HDI conversou com os membros do capítulo HDI Nordeste, formado por grandes empresas brasileiras que possuem suas sedes na região. A pandemia na região nordeste tem se mostrado menor que a região sudeste, porém a cidade de Fortaleza está fugindo á tendência e apresenta números alarmantes.
Com isso, a luta contra o vírus levou grandes operações a seguirem com o home-office para seus colaboradores, mas serviços essencias de empresas que são parte do debate, como alimentação e saúde, continuam funcionando. Com isso, as áreas de TI precisam estar...
2020-04-161h 12
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Nossa área de TI nunca esteve tão próxima do negócio - COVID-19O HDI reuniu gestores de TI de empresas (nacionais e multinacionais) de vários segmentos, como serviços, indústria, bancos e fornecedores de TI para um papo franco sobre os desafios, problemas, impactos nos negócios e soluções encontradas nesse momento tão complexo em todo o mundo. O home-office agora é obrigatório para continuar vivo, dentro do que for possível. A transformação digital precisa se consolidar em uma semana dentro das empresas. O mundo mudou do dia para a noite, e não estávamos preparados.
Negócios como indústria, funcionam em tur...
2020-04-0159 minTI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Qualidade de serviços de TI e suporte a software - HDI SOABNessa conversa, o grupo HDI SOAB - Software Adivisory Board debateu um assunto que está em debate na maioria das empresas: qualidade no atendimento técnico e satisfação dos usuários e clientes.
Basicamente dividido em três etapas, o bate-papo aborda:
1. Quais áreas são responsáveis pela satisfação do cliente? UX, CX, CS, Suporte, Vendas? Como essas áreas se correlacionam?
2. QUal é a melhor forma de medir a satisfação? Monitoração? NPS? Outros métodos de pesquisa?
3. Quais canais de atendimento de fato satisfazem o cliente? O cliente sabe de fato o...
2020-03-2734 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Como foi essa semana nos departamentos de TI, depois do COVID-19?Ao fim da última semana, o nosso grupo de discussão HDI SAB - Strategic Advisory Board, conversou um pouco sobre os impactos e as manobras que estão sendo realizadas em suas empresas para conseguir migrar uma legião de usuários para o modelo de home-office.
Quais foram os desafios encontrados? Como isso tem sido feito? Como está acontecendo a relação cliente / fornecedor de TI nesse momento de crise? E como as pessoas estão lidando com isso nas operações?
O que podemos perceber, é que nunca as áreas de TI foram tão important...
2020-03-2448 min
TI CAST do HDI: TI, Serviços e Suporte (itsm, service desk, field, workplace, software, infra, etc)Tendências, mobilidade e colaboração nas empresas: uma visão de TIO grupo HDI WAB - Workplace Advisory Board, debateu nessa edição um assunto que está em voga no mundo corporativo: a visão da área de TI e serviços em relação às tendências de mobilidade e colaboração no ambiente de trabalho, e como podemos enxergar os desafios de forma clara e eficiente para nossa empresa. Estão na mesa, os executivos de Tecnologia do grupo WAB, experts do setor que ajudam o HDI na busca das boas práticas e disseminação de informações relevantes ao mercado.
2020-02-1131 min
그것은 알기 싫다274a. 행복의 분석:HDI /북극여우행복의 분석:행복의 정의와 HDI
“핀란드의 이혼률과 토끼의 개체수의 증감률 그래프가 일치한다”, 행복의 정의의 역사, 행복의 고찰의 역사, 세계행복보고서, HDI, 2016년 세계행복보고서로 본 스웨덴, 베트남, 한국의 HDI.
2018-06-211h 15