Shows
The Hotelier HelpcastHow to Cut Hotel Supply Costs Without Cutting Corners-084Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Inventory Management Tricks That Save You Thousands You're not losing money because of bad guests—you're losing it in the stockroom. In this week’s Hotelier Helpcast, we tackle the real reason your profit margins are disappearing: poor inventory control. Learn easy, actionable tricks you can start using this week to tighten up your operations and save thousands annually. ⏱ Episode Timeline: 00:00 – Intro 01:55 – The biggest inventory mistake hoteliers make 05:10 – How to set par levels that work...2025-07-3107 min
The Hotelier HelpcastThe Ultimate Guide to Hotel Maintenance Scheduling-083Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Set Up a Hotel Maintenance Schedule That Actually Works Every hotel owner says they want fewer surprises—but few have a hotel maintenance schedule that makes that possible. In this practical episode of the Hotelier Helpcast, we break down how to organise your maintenance tasks by day, week, month, and year—without overwhelm. You’ll learn how to: Avoid common hotel maintenance disastersChoose tools that fit your tech level (even if it’s pen and pap...2025-07-2408 min
The Hotelier HelpcastHow Do You Build Hotel SOPs Without Going Mad?-082Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations. From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succe...2025-07-1708 min
The Hotelier HelpcastHow to Make Your Hotel Front Desk Run Like Clockwork?-081Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download The Secret Sauce for Smooth Front Desk Operations Welcome to the Hotelier Helpcast! In this episode, we dive deep into front desk operations—the nerve centre of your hotel. Learn how to streamline guest check‑in, boost efficiency, and delight guests with a few simple changes. Episode Timeline: 00:00 – Why the front desk determines your guest’s first impression 03:20 – Checklist systems to reduce chaos and increase flow 06:45 – Hiring criteria: charm and character 09:30 – Tech that helps, not h...2025-07-1009 min
The Hotelier HelpcastHow To Streamline Hotel Operations With Daily Checklists-080Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations. From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succe...2025-07-0309 min
The Hotelier Helpcast5 Hotel Launch Fails & What You Can Learn From Them-079 Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download 5 Hotel Launch Fails & What You Can Learn From Them | Episode 079 – Beds, Breakfast & Business In Episode 079 of Beds, Breakfast & Business, we’re getting brutally honest about what can go wrong when launching a hotel. These are real hotel startup mistakes from real hoteliers—and more importantly, what they wish they’d done differently. From launching without marketing (yes, really) to choosing the wrong site and blowing the budget on chandeliers, this episode is packed with valuable hotel business lessons...2025-06-2608 min
The Hotelier Helpcast10 Red Flags to Watch for When Choosing a Hotel Site-077 Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download 10 Red Flags to Watch When Choosing a Hotel Site | Episode 077 – Beds, Breakfast & Business In Episode 077 of Beds, Breakfast & Business, we’re diving into a crucial topic for aspiring hoteliers: how to spot red flags when selecting a hotel location. That charming cliffside property or budget-friendly fixer-upper could be hiding expensive surprises. This episode breaks down the 10 most common site selection mistakes—from unstable land and flood risk to zoning nightmares, poor accessibility, and mismatched market fit. Whether you...2025-06-1208 min
The Hotelier HelpcastHow to Decide Between Building or Buying Your First Hotel-076 Grab your copy of the free “Your Independent Hotel Blueprint”.https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Should You Build or Buy Your First Hotel? | Episode 076 – Beds, Breakfast & Business In Episode 076 of Beds, Breakfast & Business, we tackle one of the biggest decisions a new hotelier will face: build or buy your first hotel? This isn’t just about square footage—it’s about strategy, lifestyle, control, and timing. 🎙️ I break down the real-world pros and cons of each option, from construction delays and creative freedom to fast-track cash flow and fixer-upper surprises.You’ll learn how t...2025-06-0507 min
The Hotelier HelpcastHow to Know If Opening a Hotel in 2025 Still a Smart Investment-073Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Is 2025 the Right Year to Open Your Independent Hotel? In this episode of Hotelier HelpCast podcast, host Gerry MacPherson explores whether 2025 is the optimal year to open an independent hotel post-COVID-19. He discusses the pandemic's lingering impact on the hospitality industry, the rising demand for unique and personalized travel experiences, and why independent hotels often outperform chains in certain markets. Jerry provides practical advice, including market analysis, trend spotting, and strategic planning...2025-05-1509 min
The Hotelier HelpcastThe Psychology Behind Great Hotel Service-070Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Unlocking Guest Satisfaction: Psychological Secrets to Boost Your Hotel Service In this episode of Hotelier HelpCast, host Gerry MacPherson looks into the psychology behind memorable hotel service. He explores the power of personalization, empathy, reciprocity, social proof, and the right environment in creating unforgettable guest experiences. Gerry provides practical tips for independent hotel owners and operators, emphasizing the importance of listening to guests, anticipating needs, and offering genuine acts of kindness. The epis...2025-04-2410 min
The Hotelier HelpcastWhat’s The Secret To Maintaining Healthy Hotel Cash Flow?-067Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Mastering Cash Flow: Essential Strategies for Independent Hoteliers In this episode of Hotelier Help Cast, we delve into critical cash flow management strategies tailored for independent hoteliers. Learn the importance of creating a cash flow forecast, streamlining payments and invoicing, controlling costs without compromising quality, and building a cash reserve for the off-season. Hosted by Gerry McPherson, this guide provides actionable insights to ensure your hotel runs smoothly and thrives year-round. Subscribe for more e...2025-04-0309 min
The Hotelier HelpcastHow Can You Create A Realistic Hotel Budget-066Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Mastering Hotel Budgeting: Simple Strategies for Success In this episode, discover effective strategies to set and manage a hotel budget that meets your financial goals. Host Gerry McPherson guides you through setting clear financial goals, understanding fixed and variable costs, planning for unexpected expenses, tracking expenditures, and utilizing technology to streamline the process. Learn practical techniques tailored for hotel owners to ensure financial stability and growth. Download a compreh...2025-03-2709 min
The Hotelier HelpcastHow To Manage Your Hotel's P&L Statement-065 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Mastering Your Hotel's P&L Statement: Essential Tips for Financial Success In this episode of Hotelier Helpcast, Gerry McPherson breaks down the basics of understanding and managing your hotel's profit and loss statement (P&L). The P&L statement is crucial for tracking your revenue and expenses, and Gerry explains how to ensure your hotel thrives financially. Learn practical tips for tracking expenses, understanding revenue streams, forecast...2025-03-2019 min
The Hotelier HelpcastHow To Streamline Hotel Operations?-064Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Streamline Hotel Operations: Practical Strategies for Efficiency In this episode of Hotelier Helpcast, host Gerry McPherson provides actionable strategies for streamlining hotel operations. Key topics include optimizing hotel management software, cross-functional training for staff, automating booking and communication systems, and improving inventory management. Additionally, the episode highlights the importance of guest feedback for continuous improvement. Tune in for expert tips on enhancing the guest experience and operational efficiency. Don't forget to sub...2025-03-1308 min
The Hotelier HelpcastWhat Are the Key Steps to Navigating Hotel Construction?-063Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Simplify Your Hotel Construction: Permits, Planning, and Practical Tips In this episode of Hotelier Helpcast, host Gerry McPherson breaks down the complex process of constructing or renovating a hotel. He offers actionable tips on navigating construction permits, working closely with architects, setting a realistic budget, and choosing the right contractors. Emphasizing the importance of a clear vision and guest-focused design, Gerry guides viewers through every step, ensuring the project's success and lo...2025-03-0609 min
The Hotelier HelpcastHow To Choose The Perfect Site For Your Hotel-062Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🎙️ Hotel Owner's Roadmap: Essential Strategies for Choosing the Perfect LocationIn this episode of Hotelier Helpcast, we introduce the comprehensive course, Hotel Owner's Roadmap: Start, Manage, and Grow, designed to guide both aspiring and experienced hoteliers through the process of building, operating, and scaling a successful independent hotel. The episode dives into key considerations for selecting a hotel location, including market research, guest demographics, competition analysis, accessibility, and future growth potential. It stresses the importance...2025-02-2711 min
The Hotelier HelpcastThe Best Location for Your B&B — 5 Factors You Can’t Ignore-061Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🎙️ What’s your hotel’s concept? It’s more than just a theme—it’s your brand’s identity! 🎙️ In this podcast episode, we dive into why having a strong, well-defined concept is the foundation for a successful hotel business. Whether you're running a boutique inn or a bustling city hotel, your concept shapes everything from design to operations to marketing. Listen in for expert tips on how to develop a concept that resonates with your guests and boosts...2025-02-2011 min
The Hotelier HelpcastTop Tips For Developing A Standout Hotel Concept In 2025-060Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/The Ultimate Guide to Starting a Hotel | Hospitality SuccessOpening a hotel? This episode is packed with tips on how to get it right from the start. We’ll talk about defining your concept, picking the best location, and making sure you know your market inside and out. If you're ready to make your hotel dreams a reality, you won’t want to miss this! 🎧 Tune in now and learn ho...2025-02-1310 min
The Hotelier HelpcastBuilding a Strong Foundation: Essential Insights For Hotel Success-059Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟Master the 7 Essentials of Independent Hotel Management🌟 Running an independent hotel isn’t easy—there’s a lot to keep track of! In this episode, we discuss the 7 essential areas of hotel management that every independent hotel owner should focus on. From defining your brand to mastering financials, these strategies will set you up for long-term success. 🏨 Tune in for actionable advice that you can start applying today, whether you’re a new owner or looking...2025-02-0712 min
The Hotelier HelpcastHow Can Hotels Boost Guest Satisfaction in Today’s Changing Landscape?-058Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟 Why Are Guests Less Satisfied Today? 🌟 Guest satisfaction has taken a hit—let’s break down why. From changing traveller types to the impact of COVID-19 on expectations, this episode explores the challenges and solutions to bringing back the positive guest experience. 🌐🛎️ 💡 What You’ll Learn: Key factors impacting guest satisfaction Easy ways to adjust your services The power of clear communication in hospitality 2024-11-2108 min
The Hotelier HelpcastWhat Makes Hotel Emporium a Leader in Sustainable Hospitality?-057Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Get inspired by Andy De Silva's journey as a visionary co-founder of Hotel Emporium Inc. From humble beginnings to a global leader in eco-friendly amenities. Discover their innovative strides in sustainability. 🌍📈 🎙 Subscribe now for more episodes like this. #Hotel Emporium #Andy De Silva #SustainableHospitality #EcoFriendlyAmenities #GreenHotelSupplies #HotelEmporium #CompostableProducts #RefillableAmenities #EcoConsciousTravel #GreenGuestExperience #SustainableHotels #HospitalityInnovation ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PR...2024-11-1421 min
The Hotelier HelpcastHow Can Independent Hotels Build a Profitable Loyalty Program?-056Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟Maximizing Loyalty for Independent Hotels with Mark Ross-Smith🌟 🎙️ In this episode, we dive into how independent hotels can leverage loyalty programs to increase repeat bookings and boost revenue. My guest, Mark Ross-Smith, CEO of Loyalty Data Co., shares how the airline industry’s success with loyalty programs can translate to your hotel business. From guest experiences to practical implementation, we cover it all! 👀 Tune in now and discover: Why loyalty programs are critical f...2024-11-0745 min
The Hotelier HelpcastHow Can Independent Hotels Maximise Exposure On OTAs?-055Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟Unlocking the Power of OTA Partnerships🌟 🎧 Wondering how to boost your hotel’s bookings through OTAs? In this episode, we break down exactly how independent hotels can maximize their visibility and leverage the power of online travel platforms. 🌟 Highlights include: Selecting the right OTA for your audience Optimizing your listings with reviews and photos Keeping an eye on performance metrics 💡 Listen in and learn how to take your OTA strategy to the next level...2024-10-3110 min
The Hotelier HelpcastHow Do You Know If Your Hotels Foundation Is In Trouble-054Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🎧 Is Your Property’s Foundation at Risk? 🏗️ Join us as we sit down with Bob Brown, the “Dirt Whisperer,” to talk about what every hotel owner should know about their property’s foundation. In this episode, Bob explains how to spot potential issues, why hiring the right professionals matters, and what common mistakes to avoid. Key Takeaways: How to assess your property for foundation issues The dangers of trusting sales-driven con...2024-10-2436 min
The Hotelier HelpcastHow Can Updating Your Hotels Amenities Boost Guest Satisfaction?-053Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Upgrading Your Hotel’s Amenities: What Really Matters to Guests 🎙️🛏 In this episode, we talk about one of the most overlooked aspects of running a successful hotel: amenities. Are you offering what your guests really want? We’ll dive into the must-haves like high-speed Wi-Fi, comfortable beds, and even eco-friendly options that today’s travellers expect. Plus, get tips on regular maintenance and upgrades to keep everything running smoothly. 🌟 Listen now to learn how to elevate you...2024-10-1710 min
The Hotelier HelpcastBuilding Strong Hotel Local Partnerships Is Key To Success-052Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟Creating a Hotel That Thrives: The Power of Local Relationships🌟 🎙️ In this episode, we dive into the often-overlooked secret to long-term hotel success: local relationships. Whether it's recommending a nearby café or partnering with local artists, building strong community ties can set your hotel apart. Tune in to hear actionable tips on how to enhance your guest experience, foster collaboration with local businesses, and attract traveller’s looking for authentic stays. 🌟 Click to listen and sub...2024-10-1008 min
The Hotelier HelpcastHow Can You Overcome Language Barriers At Your Hotel?-051Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟 Bridging Language Barriers: Hospitality Made Easy 🌟 Have you ever found yourself trying to communicate with a guest who doesn’t speak your language? 🤔 In this episode, we explore how to break down language barriers in your hotel using technology, non-verbal communication, and staff training. ✨ Tune in and learn how to make every guest feel at home! Don’t forget to share your stories in the comments! 🎧 #Language Barriers #LanguageBarriersatYourHotel...2024-10-0309 min
The Hotelier HelpcastHow To Make Your Hotel More Accessible-050Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🌟 Transforming Hospitality Through Accessibility 🌟 Did you know that small changes in your hotel can lead to big smiles from your guests? In our latest video, we explore the importance of making your hotel accessible and how you can start with simple adjustments. 🏨✨ Discover how adding ramps, widening doorways, and training your staff can make a world of difference. 📈💡 Watch now and learn how to create a welcoming environment for all. 🎥 👍 Like, sh...2024-09-2607 min
The Hotelier HelpcastHow To Improve Hotel Sleep Quality For Happier Guests-049Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/🎧 Unlock the Secrets to Better Guest Sleep 🎧 Join us in this episode as we explore practical strategies to enhance the sleep quality of your hotel guests. Learn about the importance of high-quality bedding, maintaining the right room temperature, and other tips that will make your guests' stay unforgettable. 🔗 Listen now and share your thoughts.📢 Call to Action: What’s your best tip for ensuring guests sleep well? Share with us...2024-09-1907 min
The Hotelier HelpcastWhat Are The Best Hotel Security Measures?-048Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🔐 Unlocking Hotel Security: Essential Tips for Protecting Your Property 🔐 Join us as we discuss the top strategies for preventing theft and property damage in hotels. Learn from experienced hoteliers about the importance of robust security measures, staff training, and clear policies. This episode is packed with practical advice to help you safeguard your guests and property. 🎧 Tune in now and elevate your hotel's security standards! 💬 Share your thoughts and experiences with us...2024-09-1208 min
The Hotelier HelpcastHow To Uncover Your Hotel Guests' True Preferences-047Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Crafting a Robust Marketing Strategy for Your HotelEver felt lost without a roadmap? That’s your hotel without a marketing strategy.In this episode, I'll explore why a solid marketing strategy is essential for your hotel's success. From creating a written plan to setting clear goals and engaging your team, we'll guide you through the steps needed to ensure your property stands out. Think of your strategy as assembling Ikea furnit...2024-09-0507 min
The Hotelier HelpcastHow To Craft A Winning Marketing Strategy For Your Hotel-046Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Crafting a Robust Marketing Strategy for Your HotelEver felt lost without a roadmap? That’s your hotel without a marketing strategy.In this episode, I'll explore why a solid marketing strategy is essential for your hotel's success. From creating a written plan to setting clear goals and engaging your team, we'll guide you through the steps needed to ensure your property stands out. Think of your strategy as assembling Ikea furnit...2024-08-2907 min
The Hotelier HelpcastSteps To Creating Realistic Marketing Goals For Your Hotel-045Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Boost Your Hotel Bookings with a Strategic Marketing Plan! Is your hotel struggling to fill rooms? Don’t worry; we’ve got the perfect solution for you! This video breaks down how effective marketing isn’t just about selling, but about storytelling and educating your guests about what makes your property special. 📌 Key Takeaways: Set realistic and measurable marketing goals for the next 18 to 24 months. Conduct a thoro...2024-08-2207 min
The Hotelier HelpcastHow To Boost Your Revenue With Effective Hotel Training-044Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Maximize Hotel Revenue with Expert Training Are you ready to boost your hotel's revenue? In this video, we explore the importance of training your staff in advanced revenue management skills. Discover how optimizing occupancy rates can keep your property profitable even during off-peak seasons. By empowering your team, you ensure they can confidently predict demand surges and adjust rates dynamically. 📈✨🚀 #HotelRevenue #TrainingSuccess #HotelTraining #HotelManagement #HospitalityTraining #RevenueManagement #HotelTech #StaffTraining #ContinuousImprovement #EmployeeDevelopm...2024-08-1506 min
The Hotelier HelpcastHow To Develop an Effective Hotel Staff Training Program-043Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Transform Your Hospitality Business with Effective Training ProgramsStruggling with staff turnover in your hotel? An effective training program might be your solution. In this video, we guide you through creating a structured training program that keeps employees engaged and loyal. 🌟🏨Highlights:- Assessing training needs based on property goals- Designing detailed and structured training schedules- Implementing comprehensive orientation programs for new hires- Providing ongoing training for continuous...2024-08-0806 min
The Hotelier HelpcastHow Can Employee Training Boost Your Hotel's Success?-042Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Transform Your Hotel with Comprehensive Staff Training 🌟 Are you curious how investing in your staff can transform your hotel’s performance? In this video, we explore the undeniable benefits of comprehensive employee training. From enhancing customer service to increasing job satisfaction, discover how well-trained employees can become your hotel’s backbone. Key Points: Customer service enhancement Job satisfaction and retention Operational flexibility Invest in your team today for a thriving tomorr...2024-08-0108 min
The Hotelier HelpcastHow To Reduce Hotel Staff Turnover-041Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Wondering why your hotel staff isn't sticking around? Training might be the missing link. Inadequate training can lead to overwhelmed, disengaged staff. By investing in continuous development, you help employees grow and adapt, fostering loyalty. Implement comprehensive training programs that include online courses, workshops, and industry guest speakers. #HotelStaffTurnover #HotelManagement #StaffRetention #HospitalityIndustry #EmployeeEngagement #WorkLifeBalance #CareerGrowth #HotelTips #EmployeeSatisfaction #HotelTraining #IndependentHotels ⇒ TO READ OR LISTEN TO THIS EP...2024-07-2506 min
The Hotelier HelpcastBeyond Words-Crafting The Full Hotel Guest Experience-040Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Master the Art of Guest Personalization Personalization is key to unforgettable guest experiences. In this guide, “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners,” we reveal how to tailor your services to meet individual preferences and create lasting impressions. 🌟 This episode will walk you through the steps to personalize every guest interaction, from using guest history to offering thoughtful amenities. Imagine greeting your guests with their favourite snacks and a personalized note – small ge...2024-07-1807 min
The Hotelier HelpcastImplementing Verbal & Visual Hotel Branding Harmonization-039Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Transform Your Hotel’s Brand with Consistent Messaging! Is your hotel struggling with inconsistent branding? Learn how to synchronize your verbal and visual elements to create a seamless guest experience. Consistency builds trust and recognition, making your brand stand out in the competitive hotel industry. This episode looks into the best practices for aligning your hotel's tone of voice with its visual identity. 🌟 #Hotel Branding Harmonization #HotelBranding #GuestExperience #HospitalityTrends #IndependentHotel #HotelMarketing BrandConsist...2024-07-1107 min
The Hotelier HelpcastWhy Is Hotel Brand Consistency Important?-038Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Create a Seamless Guest Experience with Consistent Branding Consistency in your hotel's branding is key to creating unforgettable guest experiences. This video explores how to align your brand's visual and verbal elements, ensuring a cohesive and authentic message across all platforms. From using humour in your social media posts to maintaining a refined tone for luxury brands, discover how to keep your messaging on point. Enhance your hotel's charm and stand out in the ma...2024-07-0408 min
The Hotelier HelpcastThe Role Of Effective Hotel Design Communication-037Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Visual storytelling is a powerful tool in hotel marketing. Use high-quality images and videos to showcase your hotel’s unique features and connect with guests on an emotional level. From breathtaking views to luxurious suites, let your visuals do the talking. Learn how to build trust with guest testimonials and behind-the-scenes content. Ready to harness the power of visual storytelling? Listen for expert insights. #Hotel Design Communication #Effective Hotel Design Communication #HotelDesign #HotelBranding #VisualSto...2024-06-2707 min
The Hotelier HelpcastWhy Your Hotels Consistent Messaging Is Important-036Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Is your hotel struggling to compete with large chains? Learn how to stand out with our proven strategies. Engage on review sites, offer exclusive packages, and optimize your online presence. Enhance direct bookings by showcasing your unique selling points and providing a seamless booking experience. Get social and interact with guests on social media to drive more traffic to your website. Watch our video for actionable tips to elevate your hotel’s bookings! 🚀📈 #ImproveYourHot...2024-06-2008 min
The Hotelier Helpcast11 Ways to Improve Your Hotel Bookings This Season-035Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/In the competitive world of hospitality, a consistent message can set your hotel apart. This video offers actionable tips for ensuring your messaging is uniform across all platforms. From social media strategies to staff training, we cover everything you need to know to build trust and enhance guest experiences. Learn how technology can help you maintain consistency and make a lasting impression on your guests. #HotelsConsistentMessaging #HospitalityBranding #GuestExperience #HotelMarketing #HospitalityTraining #UnifiedMessaging #HotelTe...2024-06-1308 min
The Hotelier HelpcastHow To Overcome The Top 5 Problems Hotel Owners Encounter-034Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Discover how to make your independent hotel stand out in a crowded market. Find practical strategies to leverage your unique story and local culture. Learn from real-life examples like a Cornwall hotel that boosted engagement with Cornish pasty-making classes. Enhance guest satisfaction with efficient operations and personalized experiences. Join us now and turn your hotel into a top destination! #5ProblemsHotelOwnersEncounter #HotelManagement #HospitalityIndustry #IndependentHotels #GuestExperience #HotelMarketing #HospitalityTrends #HotelOperations #HotelFinancialTips #BoutiqueHotels #HotelSuccess 2024-06-0608 min
The Hotelier HelpcastTransform Your Hotel Business Dynamic Communication-033Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Discover the transformative power of dynamic communication in the hospitality industry. Enhance guest satisfaction, improve staff interactions, and see your repeat business grow! Join us as we explore practical tips for making every guest feel special. 🏨 #Business Dynamic #Hotel Business Dynamic #HotelCommunication #GuestExperience #HotelMarketing #HospitalityIndustry #HotelStorytelling #GuestSatisfaction #HotelBrandLoyalty #HotelGuestEngagement #HotelManagementTips #DynamicCommunication ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://hotelierhelpcast.com/2024/05/transform-your-hotel-business-dynamic-communication-033Serious abo...2024-05-3006 min
The Hotelier HelpcastHow Can Mastering Grammar Enhance Your Hotel Professionalism?-032 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Elevate your hotel's service with impeccable communication! 🌟 Our latest episode guides you through the non-negotiable grammar rules that can make or break guest experiences. Learn how to express professionalism through every interaction. #MasteringGrammar #MasteringHotelGrammar #HospitalityGrammar #HotelCommunication #GrammarTips #ProfessionalHospitality #HotelManagement #GuestExperience #HospitalityEducation #EffectiveCommunication #HospitalityProfessionals #HotelStaffTraining ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://hotelierhelpcast.com/2024/05/how-can-mastering-grammar-enhance-your-hotel-professionalism-032Serious about taking your business to the next level? Sign u...2024-05-2306 min
The Hotelier HelpcastHow To Unlock Better Guest Experiences With Active Voice-031Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Discover the transformative power of active voice in your hotel's guest communications! Learn how to engage more personally with your guests, leading to increased satisfaction and loyalty. #ActiveVoice #ActiveVoiceHospitality #GuestSatisfaction #HotelCommunication #HospitalityTrends #GuestLoyalty #CustomerServiceExcellence #HotelIndustry #EngagingGuests #ProactiveCommunication #HotelManagementTips ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://hotelierhelpcast.com/2024/05/how-to-unlock-better-guest-experiences-with-active-voice-031Serious about taking your business to the next level? Sign up for the “Check-In to Success-Bui...2024-05-1611 min
The Hotelier HelpcastHow Can Simplifying Hotel Communication Boost Your Efficiency?-030Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Are you making these communication mistakes in your hotel? 🚫 Find out how embracing the 'Simplicity Principle' can change the game for your guest interactions. #HotelCommunication #HotelCommunication #GuestExperience #HospitalityManagement #HotelIndustry #GuestSatisfaction #HotelOperations #HospitalityTraining #HotelTech #ClearCommunication #HospitalityTips ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://hotelierhelpcast.com/2024/05/how-can-simplifying-hotel-communication-boost-your-efficiency-030Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your...2024-05-0907 min
The Hotelier HelpcastHow Can Active Listening Transform Your Guests Experience in Your Hotel?-029Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/Negative feedback? No problem! 🛠️ See it as a chance to shine and show your dedication to guest satisfaction. #Guests Experience #HotelCommunication #EffectiveHotelCommunication #HospitalityManagement #HotelIndustry #GuestSatisfaction #HotelTech #HotelStaffTraining #GuestFeedback #HotelServices #HospitalityTips ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://hotelierhelpcast.com/2024/05/how-can-active-listening-transform-your-guests-experience-in-your-hotel-029Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.https://course...2024-05-0207 min
The Hotelier HelpcastTransform Your Bed and Breakfast Feedback Into Fortunes-028Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Negative feedback? No problem! 🛠️ See it as a chance to shine and show your dedication to guest satisfaction. #ContinuousImprovement #GuestExperience #BnBExcellence#Strategic Communication #Strategic Communication for Hotel Success #HospitalityExcellence #GuestExperience #HotelCommunication #ServiceExcellence #HospitalityTips #GuestSatisfaction #HotelIndustry #CustomerServiceTips #LanguageInHospitality #EnhancingGuestExperience ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/the-personal-touch-boosting-hotel-guest-loyalty-through-customized-service-028 Serious about taking your business to the next level? Sign up for the “Check-In to Success-Buil...2024-04-2505 min
The Hotelier HelpcastCreating Connection and Comfort: Strategic Communication for Hotel Success-027Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Clarity is king! Simple, straightforward communication is the secret to guest satisfaction. 🏆 #ClearCommunication #GuestJoy #HospitalitySecrets" Image prompt: A clear and engaging infographic-style image showing effective communication between hotel staff and guests. #Strategic Communication #Strategic Communication for Hotel Success #HospitalityExcellence #GuestExperience #HotelCommunication #ServiceExcellence #HospitalityTips #GuestSatisfaction #HotelIndustry #CustomerServiceTips #LanguageInHospitality #EnhancingGuestExperience ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/creating-connection-and-comfort-strategic-communication-for-hotel-success-027 Serious about taking your business to...2024-04-1810 min
The Hotelier HelpcastAuthority and Empathy-Striking the Perfect Balance in Hotel Management-026Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Authority and empathy are the dual pillars of successful hotel management. Learn strategies to integrate these essential qualities and elevate your hotel's service standard. Listen to our insights now. #AuthorityandEmpathy #HotelAuthorityandEmpathy #AuthorityInHospitality #EmpathyInHotels #BalancedLeadership #HotelManagement #GuestSatisfaction#HospitalityLeadership #HotelEnvironment #PositiveGuestExperience #HotelReputation#EmpatheticAuthority ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/authority-and-empathy-striking-the-perfect-balance-in-hotel-management-026 Serious about taking your business to the next level? Sign up for the...2024-04-1107 min
The Hotelier HelpcastAvoid These Communication Mistakes to Ensure Guest Satisfaction-025Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Avoid the traps! Common communication mistakes can significantly impact your hotel's guest experience. Learn how to navigate these challenges and build stronger relationships with your guests. Check out our article for more. #CommunicationMistakes #HotelCommunicationMistakes #GuestCommunication #HospitalityTips #AvoidMistakes #HotelReputation #EffectiveCommunication #GuestSatisfaction #HotelExcellence #CommunicationStrategies #GuestExperience #HotelManagement ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/avoid-these-communication-mistakes-to-ensure-guest-satisfaction-025 Serious about taking your business to the next level? Sign...2024-04-0407 min
The Hotelier HelpcastThe Art Of Being Formal Yet Friendly-Enhancing Your Hotel's Guest Interactions-024Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Balancing formality with warmth in guest interactions isn't just good manners; it's a strategic business move. Learn how to navigate this delicate balance in our latest piece, enhancing your hotel's appeal and guest satisfaction. Join the discussion and share how you maintain this balance in your property. #Guest Interactions #HospitalityBalance #HotelGuestExperience #ApproachableService #FormalYetFriendly #GuestInteraction #HospitalityTraining #HotelSuccess #GuestSatisfaction #ServiceExcellence #HotelIndustryInsights ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehp...2024-03-2806 min
The Hotelier HelpcastBoost Your Hotel's Reputation With The Power Of Memorable Hotel Welcomes-023Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Elevate your guest's arrival experience with the power of a memorable welcome. Learn the key ingredients to making every greeting count and see the positive impact on guest loyalty and satisfaction. Check out our episode for actionable tips.#Hotel Welcomes #Memorable Hotel Welcomes #MemorableWelcomes #HotelGreeting #GuestExperience #HospitalityExcellence #FirstImpressions #GuestService #HotelSuccess #GuestLoyalty #HospitalityManagement #CustomerSatisfaction ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/boost-your-hotels-reputation-with-the-power-of-memorable-hotel-welcomes-023 Serious...2024-03-2106 min
The Hotelier HelpcastWhy Professional Warmth Is Your Hotel's Ticket to Repeat Guests-022Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ "Turn First Impressions into Lasting Loyalty with Professional Warmth 🏨" Learn how the subtle art of professional warmth can significantly impact your hotel's success, fostering guest loyalty and enhancing overall satisfaction. Check out our in-depth guide for hotel owners. #ProfessionalWarmth #HospitalityExcellence #FirstImpressions #GuestExperience #HotelManagement #CustomerSatisfaction #GuestLoyalty #BoostBookings #EmotionalConnection #ServiceExcellence ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/why-professional-warmth-is-your-hotels-ticket-to-repeat-guests-022Serious about taking your bu...2024-03-1405 min
The Hotelier HelpcastHow To Boost Your Bookings With Targeted Hotel Digital Advertising-021Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Boost Your Hotel's Bookings with Smart Digital Advertising! 🏨💡 Ready to see your hotel stand out in the digital crowd? Dive into the world of digital advertising and watch your bookings soar with these strategies: - Know Your Guests: Tailor your ads to resonate with your target audience's desires and needs. 🎯👥 - Pick the Perfect Platforms: From Facebook to Instagram, choose where your potential guests are most active. 📲🌐 - Create Captivating Ads: Use...2024-03-0706 min
The Hotelier HelpcastMaster Your Hotels Online Reputation Management & Boost Bookings-020 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 **Your Experience, Our Reputation: Shaping the Future Together!** 🌐💖 Every review is a chapter in your story. We're dedicated to help you not just meeting, but exceeding your expectations. Here's how to make every online word count: - **Listening Intently📚👂 - **Celebrating Your Stories: 🎉📸 - **Turning Feedback into Action: 🛠️💡 Let's build a legacy of outstanding stays together. Share your story today! 🏨✨ #HotelsOnlineReputation #HotelsOnlineReputa...2024-02-2906 min
The Hotelier HelpcastUsing Storytelling In Your Hotel Content Marketing To Skyrocket Bookings-019 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ ✨ **Transform Your Hotel's Digital Presence Through Powerful Storytelling** ✨ In the world of hospitality, a compelling narrative can set your hotel apart. From the architecture that whispers tales of the past to the modern amenities that promise comfort and convenience, every detail has a story. Here's how to share yours: - **Be Authentic:** Let the true spirit of your hotel shine through every post and picture. 🌈🏨 - **Engage Your Audience:** Create content that...2024-02-2206 min
The Hotelier HelpcastUnlock the Power of Hotel Social Media & Boost Bookings in 30 Days-018 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🚀 **Elevate Your Hotel's Social Presence to New Heights!** 🌐🌟 Here's how to make your hotel's social media pages irresistibly engaging: - **Showcase Your Best:** From stunning sunsets to gourmet dishes, let your content speak volumes. 🌅🍽️ - **Be Responsive:** Treat every comment and message as an opportunity to connect and impress. ✉️🌟 - **Leverage User Content:** Feature guest posts and stories to add authenticity and relatability. 🧳📸 Together, we can transform our social media...2024-02-1506 min
The Hotelier HelpcastA Step-by-Step Guide To Transform Your Hotels Digital Presence into a Booking Magnet-017 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ In today's digital-first world, a hotel's online presence can make or break guest perceptions. Is your hotel's website merely existing, or is it thriving and inviting? 🤔💫 What makes the difference:- **Seamless Navigation**: Just like the perfect hotel experience, your website should guide guests smoothly from entrance to booking. No fuss, no muss. 🧳🛏️- **Data-Driven Decisions**: Use the goldmine of data from website analytics to refine and perfect the guest journey, ensuri...2024-02-0808 min
The Hotelier HelpcastBeyond Visibility: Mastering Your Hotels Digital Presence-016 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌍 Did you know that your hotel's website is like the digital front door to your guests' experiences? A beautifully optimized website not only draws potential guests in but also sets the tone for their entire stay. Here's how to make your website a true gem: 🖥️ **Elegant & User-Friendly Design:** First things first, your website should be a visual treat and easy to navigate. It's all about creating those positive vibes from the get-go! 🌟 🔍 **SEO Th...2024-02-0108 min
The Hotelier HelpcastTop Must Have Furniture for Every Hotel Room-015 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us as we explore how to create a home away from home through thoughtful hotel room furnishing. This video guides you through the essentials, highlighting how each piece of furniture contributes to a comfortable and inviting atmosphere for guests. From the importance of a restful bed to the need for smart storage solutions, we cover every detail. This is a must-watch for anyone in the hospitality industry or those with a passion for interior design. Like, share...2024-01-2506 min
The Hotelier HelpcastWhy Hotel Bed Comfort Is The Key To Memorable Stays-014 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Thread count myths debunked! In this video, we delve into the world of bedding fabrics and how they contribute to your sleep experience. From Egyptian cotton to silk, discover the luxury materials that enhance your stay. Elevate your understanding of hotel comfort and make informed choices on your next adventure. #Hotel Bed Comfort #Hotel beds #LuxurySleep #HotelComfort #BeddingBliss #SleepSanctuary #DreamyNights #HotelStayTips #UltimateComfort #BeddingExploration #SleepWellTravelWell #HotelReview ⇒ TO READ OR LISTEN TO THI...2024-01-1806 min
The Hotelier HelpcastWhat Are The Current Hotel Guest Expectations-013 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Step into the future of hospitality! Explore the evolving landscape of hotel guest expectations, where personalized experiences and cutting-edge technology redefine your stay. Subscribe for more insights on modern travel trends! #Hotel Guest Expectations #Current Hotel Guest Expectations #HotelGuestExperience #PersonalizedHospitality #TechInHotels #ServiceQuality #SustainableHotels #SafeStay #ModernHospitality #EcoFriendlyTravel #HospitalityTrends #GuestLoyalty ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/what-are-the-current-hotel-guest-expectations-013 Serious about taking your business...2024-01-1107 min
The Hotelier HelpcastHow to Protect Hotel Guests Information: Strategies for Data Protection-012 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Curious about the future of hotel data privacy? Our new video delves into emerging trends like blockchain and AI. Stay informed and subscribe for more updates! #hotel guests information #Protect hotel guests information #HotelDataSecurity #GuestPrivacy #CybersecurityInHospitality #GDPRCompliance #DataProtectionStrategies #TransparentPrivacyPolicies #PersonalizedGuestExperiences #FutureOfHotelPrivacy #BlockchainInHospitality ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-protect-hotel-guests-information-012Serious about taking your business to the next level? Sign up for the “...2024-01-0407 min
The Hotelier HelpcastHotel Reservation and Management Systems: Maximizing Efficiency-011 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us in exploring the impact of advanced hotel technologies on guest experiences! From mobile check-in/check-out to personalized room control, discover how technology is enhancing the overall stay for our guests. #Hotel Reservation and Management Systems #Hotel reservation systems #Management systems in hotels #Advanced hotel technologies #HotelTech #ReservationSystems #GuestExperience #HotelManagement #FutureOfHospitality #TechInHotels #IoTIntegration #DataDrivenExperiences #SustainableHotels #InnovativeHospitality ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT...2023-12-2108 min
The Hotelier HelpcastHotel Safety and Security: A Guide to Guest Protection-010 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Dive into the world of hotel safety with our latest video! Explore innovative security measures that maximize guest safety. From high-tech surveillance to key card access, we've got it all covered. Join us on the journey to a secure and enjoyable hotel experience. #Hotel Safety & Security #Safety & Security #HotelSafety #GuestProtection #SecurityInHotels #TechSecurity #EmergencyResponse #StaffTraining #PhysicalSecurity #SurveillanceTech #KeyCardAccess #SafeHotelStay ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keys...2023-12-1408 min
The Hotelier HelpcastCrafting Unforgettable Hotel Guest Experience-009Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Welcome back, hotel aficionados! Today, we're all about that unique charm independent hotels bring to the table. From the intriguing stories behind every corner to the authentic local experiences you offer, discover how to make your hotel the hottest spot in town. Whether it's spicing up your online presence or crafting unbeatable packages, we've got the insights you need. And if you're hungry for more, don't miss our exclusive download, 'Unlocking Hospitality Success'. Linked...2023-12-0705 min
The Hotelier HelpcastUnleash Growth: Elevate Your Hotel Operational Efficiency With Advanced Process Intelligence!-008 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Explore the future of hotel management with our latest video on Advanced Process Intelligence Solutions. Discover how these cutting-edge technologies are revolutionizing the hospitality sector, providing real-time insights, minimizing errors, and ensuring operational excellence. Don't miss out on the key to efficiency and success in today's dynamic hotel industry. #HospitalityInnovation #HotelTech #HospitalityInnovation #EfficientHotels #HotelManagement #HotelTech #EfficientHotels #HotelManagement ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEV...2023-11-3008 min
The Hotelier HelpcastHotel Pricing Strategies: Juggling Demand Profit-007 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Hoteliers, welcome back to another exciting episode! Today, we're unravelling the mysteries behind hotel pricing strategies. How can you ensure guests see value while your revenue chart keeps soaring? From leveraging events to understanding the balance between costs and profits, we dive deep into it all. If you're keen to elevate your hotel game further, don't miss out on our downloadable guide, 'Unlocking Hospitality Success', linked below. Share your pricing stories and strat...2023-11-2305 min
The Hotelier HelpcastHotel Maintenance-From Leaks to Tech Tweaks-006 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Welcome back, hoteliers! This episode shines a spotlight on the often-overlooked realm of hotel maintenance. From training your team to be mini detectives to embracing the power of tech, we unveil strategies to ensure your operations run smoother than ever. Ready to elevate your hotel's charm? Don't forget to check out our downloadable guide, 'Unlocking Hospitality Success', linked below. We'd love to hear your maintenance tips and stories in the comments. Subscribe and join...2023-11-1605 min
The Hotelier HelpcastHow to Control Hotel Maintenance Costs: Smart Moves for Owners-005Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Unpack the world of hotel operating costs with us in this in-depth episode! Explore how to seamlessly integrate eco-friendly practices, leverage cutting-edge tech, and negotiate with confidence to maximize your savings. From maintenance routines to vendor relationships, every detail counts. Check the link below for our exclusive download full of industry insights. Share with us your cost-saving strategies and how they've enhanced guest experiences in the comments. And stay tuned for our next episode on the in...2023-11-0906 min
The Hotelier HelpcastThe Dance of Hotel Regulations and Laws: It’s Beyond the Lobby-004 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us as we unpack the suitcase of red tape in hotel compliance. From tapping into industry associations and local government updates to harnessing the power of technology, we share strategies to help hoteliers stay informed and compliant. Plus, find out how to engage your team in the dance of regulations! Dive deeper with our exclusive download linked below. Don't forget to like, comment, and share your thoughts on government regulations in your region...2023-11-0205 min
The Hotelier HelpcastHotel Guest Expectations: More than Pillows-003 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us on an insightful journey to understand the heartbeats of today's guests. From their love for advanced tech to their appreciation for heartfelt personal touches, we dive deep into strategies that make their stay unforgettable. We'll also spotlight how sustainability is making waves in hospitality and why staff training is paramount in today's globalized world. Don't miss our exclusive download for even more wisdom! Like, comment, and share your thoughts! #Mast...2023-11-0206 min
The Hotelier HelpcastBad Hotel Reviews: From Sour Reviews to Sweet Resolutions-002 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Welcome, hoteliers, to a space where every review, good or sour, becomes a step towards unparalleled success! In today’s episode, we're not just dealing with zesty reviews but transforming them into sweet, memorable guest experiences. Explore with us 5 enchanting strategies that could turn your hospitality world around. And don’t forget to check the show notes below for a golden key to unlock 25 must-know insights specially crafted for independent hotel owners – available at KeystoneHPD.com. L...2023-11-0206 min
The Hotelier HelpcastHow to Increase Your Hotel Bookings!: Vacancy to Victory-001 Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.https://keystonehpd.com/the-hotelier-helpcast-pdf/ Alright folks, picture this: You've got this cozy little Bed and Breakfast, and some mornings you wake up to more crickets than guests. Sound familiar?Here’s how to increase your bed and breakfast bookings.Running a Bed and Breakfast isn’t all freshly-baked muffins and making besties with your guests. Sometimes it feels more like throwing a party where no one shows up. Ouch, right? But hold onto your breakfast trays, because we've whipped u...2023-10-2305 min
HELP FJUHelpCast "O Ringue" 10: Treinamento Intensivo (Ataque)Avisa a galera que tem novo episódio do HELPCAST no ar 🗣️🗣️🗣️
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E se na semana passada falamos sobre a defesa, hoje o foco é no ataque.
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Você está pronto pra entrar no ringue? Vista suas luvas para vencer a batalha dos pensamentos.
Entrou no ringue, lute pela sua vida!🥊💥
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Send in a voice message: https://anchor.fm/helpfju/message2021-05-0402 min
HELP FJUHelpCast "O Ringue" 09: Treinamento Intensivo (Defesa)No ringue da vida, há momentos de se defender e há momentos de você atacar. Está na hora de você entrar no ringue e lutar pela sua vida, aprendendo a treinar a sua mente para vencer qualquer oponente.
Chega mais 😃 tem novo episódio do HELPCAST!
Se precisar de ajuda, já sabe... chama o Help! 😉
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Send in a voice message: https://anchor.fm/helpfju/message2021-05-0403 min
HELP FJUHelpCast "O Ringue" 08: Assuma o controle!Está no ar o HELPCAST com mais um episódio pra te ajudar a lutar pela sua vida.
Sabia que tem como desmascarar os pensamentos negativos que assombram a sua mente?
Escute o novo ep. e depois nos conte o que achou! 🤗
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Send in a voice message: https://anchor.fm/helpfju/message2021-05-0402 min
HELP FJUHelpCast "O Ringue" 07: Abrindo a mente de verdade!Pronto(a) pra mais um round? É dia de episódio novo da série "O Ringue" no HELPCAST! 🗣️
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Conta pra gente, você acha que os pensamentos negativos são reais? com que tipo de pensamentos negativos geralmente você trava uma batalha na sua mente?
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Ei, se precisar de ajuda... lembre-se: estamos aqui para lutar por você!
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Send in a voice message: https://anchor.fm/helpfju/message2021-05-0403 min
HELP FJUHelpCast "O Ringue" 01: Estamos nele... e agora?"O Ringue: estamos nele, e agora?", ouça agora o primeiro episódio do HELPCAST, o podcast do projeto Help.
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Send in a voice message: https://anchor.fm/helpfju/message2021-04-1003 min
HELPCASTSíntese proteicaAulinha nova sobre mais algumas organelas e seu papel na síntese de proteínas!
Disponível com material complementar em: https://helpcast.glideapp.io/2020-06-1409 minHELPCASTBioeletrogêneseAula sobre potencial de ação prontinha para vocês.
Disponível com material complementar em: https://helpcast.glideapp.io/
2020-05-2714 minHELPCASTOrganelas CelularesEpisódio sobre elas, as incríveis Organelas Celulares!
Disponível em: https://helpcast.glideapp.io/2020-05-1709 minHELPCASTSistema RespiratórioIsso mesmo, mais uma aulinha saindo do forno para ajuda-los ❤
Disponível em: https://helpcast.glideapp.io/
2020-05-1215 minHELPCASTUma dose de saber - GD DigestórioMais Uma dose de saber, hoje sobre Sistema Digestório.
Disponível em: https://helpcast.glideapp.io2020-05-0606 minHELPCASTEspecialização de MembranaAulinha de Especialização de Membrana
Disponível em: https://helpcast.glideapp.io/2020-05-0605 minHELPCASTUma dose de saber - GD RespiratórioNovo quadro do Helpcast que irá ajuda-los no raciocínio de casos clínicos.
Disponível em https://helpcast.glideapp.io/
2020-05-0611 minHELPCASTIntrodução à Fisiologia HumanaUma breve introdução a melhor matéria da Área da Saúde
Disponível em https://helpcast.glideapp.io/2020-05-0610 min
HelpCast | Naitor PenhaOtimize tempo, e obtenha resultados com Coach Marroni - InspiraCast 3No episódio de hoje, trago para a conversa o Coach Marroni. Profissional da área a 5 anos, formador de novos coaches, com o conceito de ''fazer uma única formação e mudar vidas, começando principalmente pela sua própria'. Assim também como criador de diversos curso que envolvem o MKT Digital, Startups, Cosultoria e mentoria. Um MIX de conhecimento em uma unica pessoa. Escritor de 22 livros, 20 digitais e 2 físicos. Dispensa comentários né?
Aproveite o episódio e tenham um ótimo aprendizado.
Canal YouTube Marroni: https://www.youtube.com/user/4PWeb
Instagram Marroni: https://www.instagram.com/rodrigomarron...2019-07-1044 min
HelpCast#HelpCast выпуск 11. Проблемы с прикрепленными файлами Gmail, семейный доступ у Google vs AppleВстречайте 11 выпуск #HelpCast - проблемы с прикрепленными файлами Gmail, семейный доступ у Google vs Apple и множество новостей.
00:00:11 - Приветствие
00:01:02 - Gmail, не скачиваются файлы
00:03:57 - Прикрепленные файлы не загружаются https://goo.gl/P58Vbv
00:06:58 - Файлы, блокируемые Гмаил https://goo.gl/5AzNRX
00:10:47 - Яндекс районы https://yandex.ru/local/districts
00:14:52 - Google сайты https://goo.gl/5t2fSC
00:16:57 - Семейный доступ Google vs Apple
00:45:31 - Новостной дайджест
00:45:49 - Google ассистент скоро заговорит по-русски
00:46:57 - Google объединяет ресурсы поддержки
00:47:34 - Неофициальное сообщество поддержки Google+ https://goo.gl/9De77q
00:50:40 - Motion Stills https://goo.gl/pygCQL
00:51:40 - Yeti
00:54:26 - Ещё новости :)
HelpCast Guide http://telegra.ph/HelpCast-Guide-02-09
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik
Юрий Хлопко https://plus.google.com/+Yuriy_Hlopko2018-02-181h 04
HelpCastHelpCast выпуск 10. Goole Play связь аккаунта и устройств00:00:11 - Приветствие
00:00:53 - Google Play: управление устройствами в аккаунте https://goo.gl/7U7Ntc
00:18:32 - Несколько аккаунтов на одном устройстве
00:23:57 - Фото: общие библиотеки
00:27:09 - Коротко про семейный доступ
00:29:40 - Новости коротко: Аудиокниги от Гугл, Гугл сайты, Гугл Диск
00:32:43 - Google запускает Bulletin
00:36:42 - анонс Android P и в Oreo новая фича
00:38:54 - Android Wear вышел свежий
00:39:16 - хромбуки для школьников и что лучше: планшет или ноут?
00:42:07 - слухи про Фуксию
00:43:06 - Google Chrome 64 версия вышла
00:44:00 - Google Карты обновились, список посещенных мест
00:45:23 - Гугл уже не торт!
00:48:29 - В Гугл Мой Бизнес можно блокировать отрицательные отзывы бывших сотрудников
00:52:57 - GSuite Enterprise для образования
00:55:31 - Новый формат av1
00:56:50 - Wine 3 зарелизен
00:58:07 - С наступившими, как отдохнули, 2-этажные вагоны =)
01:02:18 - Прощаемся
HelpCast Guide (где нас слушать и не только): http://telegra.ph/HelpCast-Guide-02-09
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik
Юрий Хлопко https://plus.google.com/+Yuriy_Hlopko2018-02-091h 03
HelpCastHelpCast SpecialHelpCast Special
00:00:13 - Приветствие
00:00:39 - Прибавление в команде HelpCast
00:04:19 - Новости
00:04:50 - Бан в G+
00:07:23 - Статистика в сообществах G+
00:07:37 - Операторы расширенного поиска G+
00:09:33 - Продолжаем знакомство, как ты попал в программу ВУ
00:12:44 - Еще новостей? :)
00:16:12 - Google Фото
00:19:46 - Штурмовики
00:22:26 - До новых встреч
HelpCast Guide http://telegra.ph/HelpCast-Guide-09-27
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik
Юрий Хлопко https://plus.google.com/+Yuriy_Hlopko2018-01-3024 min
HelpCastHelpCast выпуск 9 Что делать если вам приходят чужие письма?00:00:11 - Приветствие
00:01:03 - Что делать если вам приходят чужие письма https://goo.gl/0lo1Ik
00:14:48 - Вторая почта на основном аккаунте Google
00:19:02 - Как распознать Фишинг https://goo.gl/RLNh3r
00:26:23 - Непропускаемая рекламма YouTube (продолжение истории)
00:30:29 - Хром ест оперативу, почему это хорошо! А может все таки нет :)
00:32:59 - Фотографии на Google Диске, что делать если место закончилось.
00:37:34 - Облачное хранение Apple vs Google, что выгоднее.
00:41:17 - Немыслимое https://goo.gl/fA8vRp
00:42:08 - Amazon vs Google
00:43:13 - Сериал Викинги (мнение) https://goo.gl/YjMJ8K
00:47:31 - Салют-7 https://goo.gl/xPJ69w
00:49:21 - Вопрос к слушателям!
HelpCast Guide http://telegra.ph/HelpCast-Guide-09-27
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik2018-01-1554 min
HelpCastHelpCast выпуск 8 Дублин, саммит.#HelpCast выпуск 8 Делимся впечатлениями об Ирландии, немного говорим о саммите, фильмы, сериалы, отчитались о просмотрах :). PS: Дублин прекрасен :) всем мир!
00:00:10 - Приветствие
00:00:26 - Делимся впечатлениями об Ирландии и Дублине в частности
00:23:43 - Саммит ведущих участников
00:35:41 - Трофеи из Дублина
00:41:21 - Новости: HTC U11 life, Китайткий дизайн iPhone X
00:43:25 - Это интересно: Валериан город тысячи миров, Мистер Мерседес, Геошторм, Нерв, Холистическое детективное агентство Дирка Джентли (2 сезон), Охотник за разумом, Похищение.
00:51:37 - Все, заканчиванием :)
HelpCast Guide http://telegra.ph/HelpCast-Guide-09-27
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik2017-11-1656 min
HelpCastHelpCast выпуск 7Встречайте долгожданный 7 выпуск #HelpCast прямиком из европейской штаб-квартиры Google в Дублине. И с нами два прекрасных гостя - Юля и Лена. Общаемся с отделом продаж.
00:00:00 - Приветствие
00:00:52 - Ура, Елена Шаброва
00:02:42 - Тренды, мобильность
00:08:52 - Тренды, особенности в России, видео
00:18:44 - Модерация рекламных роликов на YouTube
00:20:56 - Особенности таргетирования рекламных компаний
00:22:27 - Машинное обучение, в рекламных компаниях Google
00:30:34 - Рекламная стратегия Google в России
00:32:49 - Рубрика, это интересно
HelpCast Guide http://telegra.ph/HelpCast-Guide-09-27
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik2017-11-0838 min
HelpCastHelpCast выпуск 6 Google Фото, Алиса00:00:00 - Приветствие
00:00:46 - Google Фото, на что стоит обратить внимание
00:01:39 - Google Фото, автозагрузка
00:02:08 - Google Фото, автозагрузка с ПК macOS
00:04:27 - Google Фото, автозагрузка поддерживаемые форматы https://goo.gl/RiHByo
00:05:56 - Google Фото, Android
00:12:18 - Google Фото, iOS
00:13:09 - Google Фото, качество загружаемых фотографий
00:19:07 - Совместное использование Google Фото и Google Диск
00:22:16 - Google Фото, проверьте объем своего хранилища https://drive.google.com/settings/storage
00:26:03 - Google Фото, удаление фотографий
00:36:35 - Google Фото, архив фотографий
00:39:24 - Google Фото, Что происходит при удалении фото и видео с помощью приложения "Автозагрузка и синхронизация"
Рубрика "Новости":
00:42:24 - Привет, я Алиса https://alice.yandex.ru/
00:56:22 - Успейте задать вопрос Google
HelpCast Guide http://telegra.ph/HelpCast-Guide-09-27
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik2017-10-1658 min
HelpCastHelpCast выпуск 5, у нас гость :)00:00:00 - Приветствие
00:00:19 - Ура, у нас гости! Встречайте, Комьюнити менеджер русскоязычного сообщества ВУ, специалист по поддержке крупных продуктов Google на русскоговорящем пространстве Юлия!
Рубрика "Новости":
00:35:13 - Гугл запретил youtube на устройствах Амазон https://www.searchengines.ru/amazon-echo-google.html
00:39:07 - Веб версия Месенджера Allo заработала на Opera и Firefox
00:41:43 - Пезентация Google устройств - что запомнилось
Рубрика "Что-то интересное"
00:49:34 - Про фильм "Сфера" и проблемы приватности, корпоративные сообщества по интересам, собираем вопросы к саммиту в Дублине
Instagram https://www.instagram.com/helpcast/
Ведущие:
Максим Зиннатуллин https://twitter.com/vzmmax
Дмитрий Гусенков https://twitter.com/Oduonechik2017-10-091h 03
HelpCastHelpCast выпуск 400:00:00 - Приветствие
00:00:17 - Google Аккаунт: как восстановить доступ
— Справка: Как восстановить доступ к аккаунту https://goo.gl/4sm9zR
— Закреплённая тема на форуме https://goo.gl/f15SvY
— Траблшутер из Справки https://goo.gl/8gw6Hg
00:31:20 - Twitter увеличит твит до 280 символов, хорошая новость для Help on Social https://tjournal.ru/59916-rezonans-280-simvolov-v-tvittere
00:33:03 - Siri поиск по умолчанию от Google https://goo.gl/1dYJMK
00:35:55 - Yandex 20 лет https://yandex.ru/20/
00:36:13 - Запуск Project loon https://3dnews.ru/959055/?feed#1506455280293
00:38:24 - Как запустить Flash на Chrome https://goo.gl/CmgYEy
00:41:29 - Делимся планами #HelpCast Guide http://telegra.ph/HelpCast-Guide-09-272017-10-0247 min