Shows
HFS PODCASTSHFS GCC Advantage | How Alshaya is bringing its GCC closer to the customerHow can a GCC get closer to its customers when its teams may be thousands of miles from the markets they serve? In this episode of HFS GCC Advantage, Achyuta Ghosh, Executive Research Leader at HFS Research, speaks with Vishal Kulshrestha, Head of eCommerce & Omni Channel at Alshaya Group, about how retail GCCs are evolving from technology delivery and platform ownership toward greater accountability for customers and business outcomes. Vishal shares how Alshaya operates across a complex retail environment with more than 60 brands across multiple categories and markets, where customer expectations and journeys can vary significantly by...
2026-10-2122 minHFS PODCASTSHFS GCC Advantage | How Esko is building AI, cloud, and product ownership from IndiaWhat happens when a GCC moves beyond providing engineering capacity and starts owning the products, platforms, and capabilities that shape the company's future?In this episode of the HFS GCC Advantage Videocast, Achyuta Ghosh of HFS Research speaks with Vivek Kadal of Esko about the evolution of Esko's India GCC and its growing role in the company's global R&D, product engineering, and innovation agenda.With more than half of Esko's global R&D strength now based in India, the ambition is shifting from how much work India can deliver to what India can own...
2026-10-0615 minHFS PODCASTSUnfiltered Stories | HFS & EY: The future of agentic servicesIn this episode of HFS Unfiltered, David Cushman speaks with EY's Dan Diasio and Thiru Vengadam about what it takes to move from AI experimentation to enterprise-scale agentic operations. Drawing on EY’s recognition as a Horizon 3 Market Leader in the HFS Horizons Agentic Services 2026 report, they discussed why the biggest barriers to AI adoption are no longer technology, but business transformation, governance, operating models, and workforce readiness. The conversation explores how organizations can move beyond proof-of-concept projects by embedding AI into core business operations, building trusted agentic systems with strong governance, and adopting outcome-based partnerships. They al...
2026-09-2911 minHFS PODCASTSUnfiltered Stories | HFS & Akkodis: IT plus OT isn’t enough, you need business transformationIn this episode of HFS Unfiltered, Saurabh Gupta, President of HFS Research, joins Vinod Kumar, President and CEO of Akkodis North America, to explore why AI must move beyond cost savings to deliver real business transformation. They discuss the convergence of IT, OT, and business transformation, why enterprise AI struggles to move from pilots to production, and how engineering-led AI can accelerate time to market, improve product outcomes, and create competitive advantage. What you’ll hear:Why enterprise AI struggles to move from POCs to production How contextual and undocumented data can hold AI ba...
2026-09-2216 minHFS PODCASTSHFS GCC Advantage | How Mastercard scales AI and trust through its India GCCIn this episode of HFS GCC Advantage, Rajeev Gangal, Senior Vice President, R&D Engineering at Mastercard, shares how the company is using its India center in Pune as a strategic innovation hub for AI, product development, and emerging technologies. The conversation explores how Mastercard measures AI impact through tangible business outcomes, accelerates product development across the full lifecycle, and builds trust in next-generation payment experiences. Rajeev also discusses the role of external collaboration, startup partnerships, and GCC culture in driving innovation at scale. What you’ll hearHow Mastercard’s Pune hub supports global R&D an...
2026-09-2119 minHFS PODCASTSUnfiltered Stories | HFS & HCLTech: You can't monetize AI without domain ontologiesIn this episode of HFS Unfiltered, HFS’ Ashish Chaturvedi and Hridika Biswas are joined by Nagaraj Sastry, SVP and Global Head of Data and AI for Digital Business Services at HCLTech, to explore a critical enterprise AI paradox: organizations are gaining faster insights and efficiencies from data and AI, but only a small percentage are translating those investments into new revenue and meaningful transformation. The conversation explores why infrastructure-led modernization alone isn’t enough and how strong data governance, domain ontologies, contextualized intelligence, agentic AI, and operating model redesign can help enterprises move from AI experimentation to meas...
2026-09-1819 minHFS PODCASTSHFS GCC Advantage | FIS: Leading AI transformation and rebuilding the GCC workforceIn this episode of HFS GCC Advantage, Ramkumar Narayanan, EVP, Enterprise AI and Data Platforms, and Head of FIS India and the Philippines, shares how FIS is turning its GCC into a strategic engine for AI, platform innovation, and business growth. The conversation explores how a mature GCC can move beyond execution to ownership, create enterprise value, and help shape the future of work in a regulated financial services environment. Ramkumar also explains why AI transformation and workforce resilience must advance together, and how India and the Philippines centers are becoming central to FIS’s long-term growth strategy....
2026-09-1719 minHFS PODCASTSHFS GCC Advantage | How Lightcast India is building GCC value beyond deliveryIn this episode of HFS GCC Advantage, we speak with Saraswathi Ramachandra, MD & Country Head at Lightcast India, about how GCCs are evolving from delivery centers into hubs for product, engineering, and business outcomes. She shares how Lightcast turns labor market data into actionable intelligence and how India is playing a central role in building global capabilities. What you’ll hear:How Lightcast uses labor market intelligence to understand skills and workforce trendsWhy the India GCC is moving from delivery to deeper engineering and product ownershipHow data, AI, and taxonomy power Lightcast’s platform and insightsWhat it t...
2026-09-0323 minHFS PODCASTSUnfiltered Stories | HFS & iOPEX: Stop billing for effort, start pricing on outcomesIn this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, speaks with Manohar Atreya, Chief Operating Officer of iOPEX, about turning Services-as-Software™ from concept into reality and why outcome-led, AI-driven delivery requires moving beyond traditional FTE and effort-based models.Manohar shares how iOPEX embeds intelligence into business workflows across revenue and service operations, with real-world examples spanning advertising, cybersecurity, telecom, and field services. They also explore why enterprises remain stuck in AI pilot purgatory, how to address data, process, technology, and talent debt, and why successful AI transformation starts with the right business case ra...
2026-09-0119 minHFS PODCASTSUnfiltered Stories | HFS & EY: S/4HANA transformations are business programs, not tech migrationsIn this episode of HFS Unfiltered, Hansa Iyengar, Practice Leader at HFS Research, speaks with David McQueen, EY's Global SAP Consulting Managing Partner & Global Consulting Executive Committee Member, about what separates a technically successful SAP S/4HANA migration from a transformation that delivers real business value. The discussion follows EY's recognition in Horizon 3 of the HFS SAP S/4HANA Transformation Services Horizons. David explains why successful ERP transformation depends on three fundamentals: clean, well-governed data, deep process expertise, and strong, business-led change management. While AI is accelerating ERP programs, it amplifies the importance of these foundations rather...
2026-08-2716 minHFS PODCASTSUnfiltered Stories | HFS & RSI: An AI-native GCC that beats HQ productivity by 40%In this episode of HFS Unfiltered, Achyuta Ghosh of HFS Research speaks with Ashok Chawla, Co-Chief Delivery Officer at RSI (formerly R Systems), following RSI’s recognition as a Horizon 2 player in the HFS GCC Services Horizons report. They explore how mid-market GCCs are being built AI-native from the start and shifting from operational metrics and cost efficiency to business outcomes, product innovation, and co-creation. What you’ll hear:How RSI takes an AI-first approach to building and transforming GCCs How GCC’s co-pilot and EXIQO AI Studio support AI-native transformation and workforce reskilling How a health...
2026-08-2505 minHFS PODCASTSHFS GCC Advantage | How Albertsons India became a strategic engine for AI and business growthIn this episode of HFS GCC Advantage, Sunil Gopinath, CEO of Albertsons Companies India, shares how the India GCC has evolved into a strategic engine for enterprise AI, product ownership, and business transformation. He explores the shift from delivery to end-to-end outcome ownership and how AI is helping Albertsons improve decisions, operations, and customer experiences at scale. What you’ll hearHow Albertsons India evolved from support to end-to-end ownershipWhy AI must improve real business decisions to create value Why a platform approach, governance, and data quality are critical for scaling AI How AI supports predictive op...
2026-08-2413 minHFS PODCASTSHFS GCC Advantage | Why cultivating a learning mindset is the key to scaling AI in enterprisesThis episode explores what it really takes to move AI beyond pilots and deliver enterprise-wide impact. It highlights why successful AI adoption depends on more than technology, emphasizing the critical roles of leadership, culture, collaboration, and operational readiness. The conversation also examines the mindset shift organizations need to scale AI with confidence, break down silos, and transform experimentation into measurable business value. Featuring Achyuta Ghosh, Executive Research Leader at HFS Research, and Sameer Shaikh, Senior Director, Technology & FSS at XPO, this discussion brings together industry research and real-world enterprise experience to explore the challenges, opportunities, and practical...
2026-08-1920 minHFS PODCASTSHFS GCC Advantage | The bold shift from cost center to revenue generator in GCCs — The Planview exampleIn this episode of HFS GCC Advantage, we speak with Shalini Sankarshana, Managing Director, Planview, Inc., about how Planview’s India GCC has evolved from a capability center into a strategic engine for product ownership, engineering, business accountability, and market growth. Shalini shares how the team built end-to-end ownership across major products, expanded into AI-led innovation with the Anvi platform, and is now helping drive India as both a talent base and a revenue opportunity.What you’ll hearHow Planview built its India GCC with a clear strategy from the startThe shift from support work to p...
2026-08-1419 minHFS PODCASTSUnfiltered Stories | HFS & MathCo: AI models are a utility, context is your identityIn this episode of HFS Unfiltered, Saurabh Gupta, President of HFS Research, is joined by Anuj Krishna, Cofounder and President - Technology & Growth of MathCo, to discuss one of the least understood reasons enterprise AI stalls: the absence of context. The pattern is everywhere. Enterprises have sky-high AI ambitions, yet pilots multiply and almost none reach production, what Saurabh calls “death by a thousand POCs.” In research HFS and MathCo ran together, roughly two-thirds of enterprises admitted they don't know where their knowledge lives; it's trapped in people's heads, undocumented processes, and scattered data. Anuj's argument: organizations obse...
2026-08-1114 minHFS PODCASTSUnfiltered Stories | HFS & Sagility: The $1T Healthcare Admin Fix = AI + Domain + WorkflowIn this episode of HFS Unfiltered Stories, Saurabh Gupta, President at HFS Research, is joined by Ramesh Gopalan, Group CEO & Managing Director of Sagility, to discuss how AI can tackle the trillion-dollar inefficiencies in US healthcare. They discuss why traditional BPO models have reached their limits, why AI pilots often fail to scale, and why simply automating broken processes won't deliver meaningful results. Ramesh explains Sagility's Synchrony platform and how a services-as-software approach orchestrates end-to-end healthcare workflows, combining AI, domain expertise, and human oversight. The conversation explores the shift from activity-based to outcome-based pricing, how...
2026-07-2719 minHFS PODCASTSUnfiltered Stories | HFS & Cognizant: Why AI means more consulting, not lessIn this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, sits down with Shveta Arora, SVP & Global Head of Consulting at Cognizant, for a candid conversation about one of the most contested questions in enterprise tech right now: what does AI actually do to consulting? The consensus fear is that AI hollows out consulting. Shveta makes the opposite case, there will be more consulting because of AI, not less, and walks through the structural shifts already reshaping how the work gets delivered. Consultants are moving beyond “slideware” to vibe-code show-and-tell prototypes and working proofs of c...
2026-07-0819 minHFS PODCASTSUnfiltered Stories | HFS & LTM: Infrastructure is now the control plane for Enterprise AIIn this episode of HFS Unfiltered Stories, Ashwin Venkatesan, Executive Research Leader at HFS Research, sat down with Pandiya Kumar Rajamony, Executive Vice President at LTM, to discuss one of the hottest topics in enterprise tech today: how AI is fundamentally rewiring infrastructure services.Following HFS Research's Horizons report on next-generation infrastructure services, where LTM was positioned as a Horizon 3 provider, this conversation digs into why infrastructure has shifted from simply hosting workloads to becoming the intelligent control plane for enterprise AI. Pandi explains why the question is no longer “Can my infrastructure run AI?” but rather “Can my...
2026-07-0613 minHFS PODCASTSUnfiltered Stories | HFS Horizons - Agentic Tech: How EMA shifts from human, to agent orchestrationHFS Executive Research Leader David Cushman learns how Agentic Tech market leader EMA is going further in productizing agentic work, delivering hard ROI, and building trust in regulated industries. Key point discussed:The importance of redefining what work looks like, why change management is key, and the importance of understanding both business needs and processes, to deliver ROI with AI.Learn more about the 2026 HFS Agentic Services Report - covering 35 service providers: https://www.hfsresearch.com/research/hfs-horizons-agentic-technology-2026/
2026-06-0812 minHFS PODCASTSUnfiltered Stories | Inside the HFS Workday Services Horizons 2025: TCS’s Path to Horizon 3 LeadershipTCS was recognized as a Horizon 3 Market Leader in the HFS Workday Services Horizons 2025 report for its advisory-led, industry-focused, and AI-infused transformations. The discussion highlights:How TCS’s Crystallus Framework, proprietary accelerators, and GenAI capabilities are redefining Workday-enabled HR and finance transformation. The conversation also explores the rise of the “superworker” and how TCS is collaborating with Workday and ecosystem partners to drive the next phase of intelligent enterprise transformation.Explore the full report: HFS Horizons: Workday Services, 2025, on the HFS Research website: https://www.hfsresearch.com/research/hfs-horizons-workday-services-2025/
2025-12-0413 minHFS PODCASTSUnfiltered Stories | HFS + ICG Partnership: Reimagining MENAHFS Chief Research Officer Tony Filippone speaks with Stephanie Ayoub, Chief Growth Officer at ICG, about their work together in Saudi Arabia and across MENA. The discussion focuses on how research-led strategy and on-the-ground execution help enterprises and governments deliver real transformation at scale. They explain how HFS and ICG are moving clients from plans to results: modernizing technology, improving procurement, scaling AI and automation, and building lasting capabilities. With Vision 2030 reshaping the region, Tony and Stephanie cover why investment flows into Saudi Arabia, how organizations move from pilots to production, and what AI adoption...
2025-10-0311 minHFS PODCASTSUnfiltered Stories | HFS Research and EY: The evolving landscape of commercial bankingThis HFS Videocast was created as part of our Horizons research (https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/), which explores how service providers are helping commercial banks embrace innovation across three distinct Horizons. EY was recognized in this research for its role in accelerating digital transformation in the banking sector. In this conversation between HFS and EY, we explore the digital acceleration of commercial banking, the impact of AI, and how EY supports banks in modernizing legacy systems, navigating geopolitical uncertainty, and building scalable, future-ready platforms.Key discussion points:Why commercial banking has historically lagged...
2025-09-1112 minHFS PODCASTSUnfiltered Stories | HFS Research discusses how EY’s sector-oriented approach drives Telco outcomesIn this videocast, Joel Martin, Executive Research Leader at HFS Research, sits down with Cedric Foray, Global and EMEIA Telecommunications Sector Leader at EY, for an insightful conversation on the evolving telecom landscape. Together, they explore how accelerating transformation in the telecom industry demands a strategic realignment of AI and operations, driven by outcomes, not just activity. Cedric shares EY’s perspective on sector-oriented transformation and the importance of integrating AI into the core of telecom strategy. Key themes discussed include:EY’s sector-specific approach to telecom transformationThe critical role of speed in driving inno...
2025-07-1513 minHFS PODCASTSUnfiltered Stories | HFS and LTTS on transforming industry with AI & IoTIn this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, chats with Piyush Jain, Global Head for SDX and AI at L&T Technology Services, about the powerful convergence of the physical and digital worlds. Piyush shares two fascinating real-world IoT use cases—from predictive maintenance in plant engineering to carbon footprint reduction through smart city lighting—and how AI is transforming industrial operations. The discussion dives deep into:The evolution of IoT and AI-driven automation.The importance of domain expertise in industrial transformation.Why cultural and mindset shifts—not te...
2025-04-0415 minHFS PODCASTSFireside Chat | HFS and Syniti discuss the importance of data foundationsJoin us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Kevin Campbell, CEO of Syniti. They discuss the essential role of strong data foundations in today’s enterprises, explore the growing shift toward a software-centric approach in service delivery, and discuss the strategic alignment and future potential of Syniti as it joins the Capgemini family.
Don’t miss this compelling discussion.
Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/
2024-11-0122 minHFS PODCASTSUnfiltered Stories | Tech Mahindra: HFS Horizon High-Tech Services Market LeaderTech Mahindra emerged as a Horizon 3 Market Leader in the HFS Horizons: High-Tech Services, 2024 report, standing out among 17 IT services firms. In this episode of HFS Unfiltered Stories, Harshul Asnani, President Tech Media & Entertainment Business at Tech Mahindra, joins Joel Martin, Executive Research Leader at HFS Research, to share what sets Tech Mahindra apart and how it continues to thrive as a key partner in the technology industry.
Discover how Tech Mahindra’s "born in the industry" mindset enables high-tech companies to leverage cutting-edge solutions and customer-centric innovations like Sandstorm to drive talent, technology, and transformation outcomes. ...
2024-10-2114 minHFS PODCASTSUnfiltered Stories | HCLTech: HFS Horizon High-Tech Services Market LeaderIn this edition of Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is joined by Abhay Chaturvedi, Executive Vice President, Tech Industries at HCLTech to discuss why HCLTech is a Horizon 3 Market Leader in the latest HFS Horizon report on High-Tech services.
Key Point Discussed:
Bringing an engineering mindset to co-innovation with high-tech firms is critical to executing at scale.
More on HCLTech can be found in the HFS Horizon: High-Tech Services, 2024: https://www.hfsresearch.com/research/hfs-horizons-high-tech-services-2024/
2024-09-2308 minHFS PODCASTSFireside Chat | HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service IndustryJoin us for an exclusive Fireside Chat as HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, CEO and MD of Firstsource. Ritesh shares valuable insights on the company's remarkable growth in the service industry and discusses how technology shifts and disruptions have shaped their journey.
Don’t miss this compelling discussion on AI adoption and automation and how Firstsource is integrating this technology into its operations.
Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/
2024-09-0413 minHFS PODCASTSFireside Chat | HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAIIn this exclusive Fireside Chat, HFS Research CEO and Chief Analyst Phil Fersht talks with Keshav Murugesh, Group CEO of WNS. Reflecting on their 14-year journey, they discuss the transformative impact of AI and generative AI on the business services industry. Keshav shares insights on navigating disruptive technologies, leveraging AI to innovate and drive business performance, and the evolving role of strategic partnerships. They also discuss the importance of ethical AI, transparency, and accountability in AI development. Don't miss this engaging dialogue on the future of AI in business and how companies like WNS are taking charge of digital...
2024-08-2811 minHFS PODCASTSUnfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo TangentIn this edition of Unfiltered Stories, Ashish Chaturvedi, Practice leader at HFS, discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan, Global Head at Neo Tangent.
The conversation covers:
What's driving increased investments in supply chains.
Understanding the visibility, resilience, and agility triad in supply chains.
Neo Tangent's three-pronged go-to-market strategy for supply chains.
To learn more about supply chain market dynamics and Neo Tangent's strategy, read the latest HFS Market Vision Paper, "Navigating the labyrinth: Neo Tangent’s blueprint for collaborative supply chains” here: https://www.hfsresearch.com/research/labyrinth-neo-tangents-blueprint/
2024-08-2615 minHFS PODCASTSFireside Chat with Saurabh Gupta and Yash Chauhan - HFS NY Spring Summit 2024China is called the world's factory. On one hand, China's supply chain services market supports a wide range of industries with great potential to generate value. On the other, there are complex and stringent trade and customs regulations. Hear the discussion about core tenets Neo Tangent uses to be successful in this evolving market, shared at the HFS 2024 Spring Summit.
Speakers:
Saurabh Gupta, President, Research and Advisory Services, HFS Research
Yash Chauhan, Global Head, Neo Tangent
Discussion topics covered:
The strategy behind the spinoff of Li & Fung and the new divisions formed: LF Data...
2024-06-2121 minHFS PODCASTSHFS Horizons Report | Intelligent Document Processing Products, 2023On this HFS Videocast, two of the authors Hridika Biswas, Senior Analyst, and David Cushman, Executive Research Leader at HFS Research talk about the HFS Horizons Report - Intelligent Document Processing Products, 2023 which was released recently.
This HFS Horizons Report examines how intelligent document processing (IDP) technology vendors help clients embrace IDP products to drive process transformation. The study evaluated the capabilities of tech vendors across the HFS IDP products value chain.
We assessed and rated the intelligent document processing services of 26 IDP technology vendors across dimensions, addressing why, what, how, and so what.
Th...
2023-12-0808 minHFS PODCASTSHFS Horizons Report | Retail and CPG Service Providers, 2023On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report - Retail and CPG Service Providers, 2023 which just got released.
This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value.
Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.
Horizon 2: Providers have Horizon 1 characteristics and the ability to transform...
2023-12-0706 minHFS PODCASTSHFS Horizons Report | Life Science Service Providers, 2023On this HFS Videocast, one of the authors Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS shares some insights and key takeaways from the HFS Horizons Report - Life Science Service Providers, 2023 which was released recently with Elena Christopher, Chief Research Officer at HFS Research.
In the HFS Horizons: Life Science Service Providers, 2023 study, we evaluated 29 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.
You can read this HFS Horizons Report here.
Read the associated blog, “Pharmas’ desire to a...
2023-11-1708 minHFS PODCASTSHFS Horizons Report | Services for the Platform Economy, 2023On this HFS Videocast, author Ashish Chaturvedi - Practice Leader at HFS talks about the HFS Horizons Report - Services for the Platform Economy, 2023 which was released recently.
This report assesses how well service providers are helping their platform clients efficiently run their operations, expand their business, and realize value. This report also evaluated the capabilities of seven providers across the HFS value chain—services for the platform economy, based on a range of dimensions to understand the Why, What, How, and So What of their service offerings.
You can read this HFS Horizons Report at...
2023-09-0505 minHFS PODCASTSHFS Horizons Report | Cards and Payments Service Providers, 2023On this HFS Videocast, one of the authors Divya Iyer – Practice Leader at HFS talks about the HFS Horizons Report - Cards and Payments Service Providers, 2023 which was released recently.
This report assessed 14 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what).
These service providers have demonstrated their ability to support cards and payments across all three Horizons, including functional digital transformation (Horizon 1), enterprise-wide modernization (Horizon 2), and building ecosystems to create new value (Horizon 3). Horizon 3 for payment providers is la...
2023-08-3005 minHFS PODCASTSHFS Horizons Report | Employee Benefits Administrators, 2023On this HFS Videocast, one of the authors— Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences—talks at HFS about the HFS Horizons Report - Employee Benefits Administrators, 2023, which was
released recently.
This report examines benefits administrators’ role in managing benefits for employers. We assessed and rated the service capabilities of 25 benefits administrators across dimensions addressing Why? What? How? And So What?
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-employee-benefits-administrators-2023/
2023-07-1104 minHFS PODCASTSHFS Horizons Report | ServiceNow Services, 2023On this HFS Videocast, one of the authors— Tom Reuner, Executive Research Leader at HFS—talks about the HFS Horizons Report -ServiceNow Services, 2023, which was released recently.
This study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innovative use cases.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-servicenow-services-2023/
2023-06-2609 minHFS PODCASTSHFS Horizons Report | Data Modernization Services, 2023On this HFS Videocast, two of the authors Joel Martin, Executive Research Leader, and Kumar Nikhil Bhaskar, Senior Analyst at HFS talk about the HFS Horizons Report - Choosing the best provider for data modernization services, 2023 which was released recently.
This report for data modernization services examines the capabilities of 23 service providers and management consultants to capture a supplier landscape in the context of our three HFS Horizons. It also includes profiles of each service provider, outlining their placement, differentiating factors, and strengths and opportunities.
You can read this HFS Horizons Report at https://www.hf...
2023-05-2905 minHFS PODCASTSHFS Horizons Summit | NYC—Unleash the Next Horizon for Your Company Through Data ModernizationModerator:
Joel Martin, Executive Research Leader, HFS
Panelists:
Samir Dhir, CEO & MD, Sonata Software
Phil Fersht, CEO and Chief Analyst, HFS
2023-05-2622 minHFS PODCASTSHFS Horizons Summit-NYC—The Evolution of the Autonomous Enterprise: Your Horizon 3 Innovation AgendaModerator:
Tom Reuner, Executive Research Leader, HFS
Panelists:
Angela Johnson, Partner - Head of Capital Formation, Fifth Wall
Armen R. Kherlopian, Ph.D., Chief Science and Innovation Officer, Covenant Venture Capital
Rajesh Rajappan, Senior Vice President - Global Markets, Hitachi Vantara
Nitin Rakesh, CEO & MD, Mphasis
Ted Shelton, Expert Partner, Bain & Company
Session Description:
HFS has outlined the vision, but how do we operationalize the autonomous enterprise? Many organizations still struggle to scale their low-level automation projects. Is it realistic to expect machines will make decisions without human interaction? How should...
2023-05-2641 minHFS PODCASTSHFS Horizons Summit-NYC—The Sustainability Emergency: What Can Any Decision Maker Do Right Now?Moderator:
David Cushman, Executive Research Leader, HFS
Panelists:
Katy Bolan, Sustainability Lead, Google
Adrienne Bowles, Head of Operations, Sourcemap
Kelly Fisher, Head of Corporate Sustainability, HSBC Bank USA
Susan Kenniston, VP and Global Head of Sustainability, Wipro
Mike Sakalas, VP, Enterprise Sales, Pure Storage
Nandini Tare, Associate Practice Leader, HFS
Session Description:
The climate and global sustainability emergency is already horrifying, and it’s about to get far worse. It’s hard to know what to say anymore. But to cling to optimism, any individual, team, or organization can take concrete acti...
2023-05-2648 minHFS PODCASTSHFS Horizons Summit-NYC—C-Suite Fireside Chat with Mihir Shukla: Generative AI and Automation– Solving the Global Productivity CrisisMihir Shukla, CEO and Co-Founder at Automation Anywhere talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 17, 2023.
2023-05-2630 minHFS PODCASTSHFS Horizons Summit-NYC—C-Suite Fireside Chat and Thoughts on the Day with Tony Filippone, Chief Procurement Officer - AXIS CapitalTony Filippone, Chief Procurement Officer at AXIS Capital talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.
2023-05-2617 minHFS PODCASTSHFS Horizons Summit-NYC—C-Suite Fireside Chat with Yusuf Tayob: Reinventing Enterprise OperationsYusuf Tayob, Group CEO at Accenture Operations talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.
2023-05-2619 min
HFS PODCASTSHFS Horizons Summit-NYC—Opening Keynote: The Hot Pursuit of the Generative Enterprise™️Speaker:
Phil Fersht, CEO and Chief Analyst, HFS
Session Description:
Phil Fersht, HFS CEO and Chief Analyst made some waves in New York City on May 16 with a groundbreaking opening keynote describing the Hot Pursuit of the Generative Enterprise.
Phil shared new HFS Pulse Data from 600 enterprise leaders across the Global 2000 that explored the immediate needs of enterprise leaders and the emerging impact of ChatGPT and Generative AI. Fersht coined the term The Generative Enterprise, which describes the accelerated impending S-Curve of change that is likely to be the most significant enterprise disruptor...
2023-05-2526 minHFS PODCASTSHFS Horizons Report - Metaverse Services Providers, 2023On this HFS Videocast, one of the authors— David Cushman, Executive Research Leader at HFS—talks about the HFS Horizons Report - Metaverse Services Providers, 2023, which was released recently.
This inaugural HFS Horizons report for metaverse services examines the capabilities of 18 service providers and management consultancies to paint the supplier landscape across the three HFS Horizons.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-metaverse-services-providers-2023/
2023-05-1503 minHFS PODCASTSHFS Horizons Report - Supply Chain Services, 2023On this HFS Videocast, one of the authors— Ashish Chaturvedi, Practice Leader at HFS—talks about the HFS Horizons Report - Supply Chain Services, 2023, which was released recently.
This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-supply-chain-services-2023/
2023-05-0306 minHFS PODCASTSHFS Horizons Report - Digital Engineering Service Providers, 2023On this HFS Videocast, one of the authors—Nandini Tare, Associate Practice Leader at HFS—talks about the HFS Horizons Report - Digital Engineering Service Providers, 2023, which was released recently.
This report assesses the value 25 service providers convey to their clients for digital engineering services.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-digital-engineering-service-providers-2023/
2023-03-2804 minHFS PODCASTSHFS Horizons Report - The Best Service Providers for Retail Banks, 2023On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently.
This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons:
Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
Ho...
2023-03-2006 minHFS PODCASTSHFS Horizons Report - Process Intelligence Products, 2023On this HFS Videocast, two of the authors Reetika Fleming, Executive Research Leader and Sam Duncan, Practice Leader at HFS talk about the HFS Horizons Report - Process Intelligence Products, 2023 which was released recently.
This report evaluates leading process mining and task mining vendors’ capabilities. Organizations have found themselves battling decades of technical and process debt, and in the digitally enabled economy, enterprises with efficient operations will succeed. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt
You can read this HFS Horizons Report at https://www...
2023-03-0304 minHFS PODCASTSHFS Horizons Report - Sourcing and Procurement Service Providers, 2022On this HFS Videocast, two of the authors Saurabh Gupta, President, Research and Advisory Services, and Reetika Fleming, Executive Research Leader at HFS talk about the HFS Horizons Report
- Sourcing and Procurement Service Providers, 2022 which was released recently.
This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. HFS believes that successful procurement organizations of the future will act as ecosystem builders for the enterprise to become a valued business partner that enables overall enterprise-wide strategic goals. We based this Horizons research on interviews with 300+ enterprise services clients from the...
2023-02-0905 minHFS PODCASTSHFS Horizons Report - Automation Service Providers, 2022On this HFS Videocast, two of the authors Phil Fersht, CEO and Chief Analyst, and Saurabh Gupta, President, Research and Advisory Services at HFS talk about the HFS Horizons Report - Automation Service Providers, 2022 which was released recently.
This inaugural HFS Horizons report for automation services examines the capabilities of 18 service providers and management consultancies and paints the supplier landscape across the three HFS Horizons. In this, we assessed the service providers across a defined series of criteria:
The Why: Value proposition
The What: Execution and innovation capabilities
The How: Go-to-market strategy
So What: Market and...
2023-01-1612 minHFS PODCASTSHFS Horizons Report - Strategic Finance, 2022On this HFS Videocast, one of the authors Reetika Fleming, Executive Research Leader at HFS talks about the HFS Horizons Report - Strategic Finance, 2022 which was released recently.
This report is a snapshot of the financial planning and analysis services capabilities of leading F&A service providers, including F&A business process outsourcing (BPO) service providers and global advisory firms.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-strategic-finance-2022/
2023-01-0904 minHFS PODCASTSHFS OneOffice Awards Videocast | With finalist of Diversity categoryIn this HFS OneOffice Awards Videocast edition, Mike Finn, Practice Leader, Employee Experience and Sustainability at HFS Research speaks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi, Managing Director (APAC/EMEA) at RRD GoCreative.
Mike and Kaushik Pradip cover a range of topics, including:
RRD’s innovative social impact outsourcing partnership with Business 2 Rural which delivers employment opportunities in remote Himalayan villages in northern India.
RRD’s partnership with B2R has been recognized as a Finalist in the Diversity category in the HFS OneOffice Awards 2022.
To know more, visit here https://www.hfsresearch.com...
2022-12-2219 minHFS PODCASTSHFS Horizons Report - Healthcare Payer Service Providers, 2022On this HFS Videocast, Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS discuss the HFS Horizons Report - Healthcare Payer Service Providers, 2022 which was released recently.
This report assesses healthcare payer service providers using our “Why, What, How, and So What” methodology and we also assessed and rated the service capabilities of 21 Healthcare payer service providers.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-healthcare-payer-service-providers-2022/
2022-12-1504 minHFS PODCASTSThe First HFS Horizons Report: Cloud Native ServicesHFS revealed its first HFS Horizons Report on Cloud Native Services. And also took a look at the Horizons Reports methodology and timeline, and cover other frequently asked questions. In addition, we also looked at the 2023 HFS research agenda.
Hosting this webinar was Phil Fersht, HFS CEO and Chief Analyst. Phil was joined by President Saurabh Gupta, Chief Research Officer Elena Christopher, and Executive Research Leader Tom Reuner, author of the Cloud Native Services Horizons Report.
2022-12-051h 05HFS PODCASTSAll you ever wanted to know about HFS Horizons but were afraid to ask!HFS is introducing Horizons Reports. To find out more, Mark Reed-Edwards, Chief Marketing Officer sat down with Elena Christopher, HFS Chief Research Officer. They explore the following:
Why HFS is phasing out Top 10s
What exactly a Horizons report is
How the Horizons assessment methodology works
The timeline and related research process for a Horizons report
Finally, Elena shares part of a completed Horizons report (https://www.hfsresearch.com/research/hfs-horizons-cloud-native-transformation-2022/) so we can get an idea of what they look like.
2022-11-3009 minHFS PODCASTSHFS CFO F&A Service Providers Top 10, 2022On this HFS Videocast, Reetika Fleming, Executive Research Leader, and Divya Iyer, Associate Practice Leader at HFS walk us through the HFS CFO F&A Service Providers Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-cfo-fa-service-providers-2022/
2022-09-2707 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Data and Decisions categoryIn this HFS OneOffice Awards Videocast, Sam Duncan, Practice Leader at HFS Research, talks with Sandeep Arora, Vice President at Sysco Business Services, and Rajeev Girdhar, Global Relationship Manager at Genpact about their OneOfficeTM Award win in Data and Decision category and overall journey.
Sam, Sandeep, and Rajeev cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/sysco-in-partnership-with-genpact/
2022-09-0318 minHFS PODCASTSHFS Sustainability Services Top 10, 2022On this HFS Videocast, Mark Reed-Edwards, Chief Marketing Officer, HFS is joined by Josh Matthews, Practice Leader, HFS to discuss the HFS Sustainability Services Top 10, 2022 which was released recently.
Josh walks us through the HFS Sustainability Services Top 10, 2022 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-sustainability-services-2022/
2022-08-0406 minHFS PODCASTSHFS Capital Markets Services Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Capital Markets Services Top 10, 2022, Elena Christopher, Research Leader which was released recently.
Elena walks us through the HFS Capital Markets Services Top 10 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-capital-markets-services-2022-leaders/
2022-07-2620 minHFS PODCASTSHFS Employee Experience Services Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Employee Experience Services Top 10, 2022, Sarah Little, VP, Content, and Strategy, CEO's Office which was released recently.
Sarah walks us through the HFS Employee Experience Services Top 10 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-employee-experience-services-2022/
2022-07-2107 minHFS PODCASTSHFS Cybersecurity Service Providers Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Cybersecurity Service Providers Top 10, 2022, Ralph Aboujaoude Diaz, Practice Leader which was released recently.
Ralph walks us through the HFS Cybersecurity Service Providers Top 10— and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-cybersecurity-service-providers-2022/
2022-07-2028 minHFS PODCASTSHFS HCP Service Providers Top 10, 2022On this HFS Videocast, Mark Reed-Edwards, Chief Marketing Officer at HFS, is joined by Rohan Kulkarni, HFS Practice Leader for Healthcare and Life Sciences, and Mayank Madhur, Associate Practice Leader to discuss the HFS HCP Service Providers Top 10, 2022 which was released recently.
They walk us through the HFS HCP Service Providers Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-hcp-service-providers-2022/
2022-07-1511 minHFS PODCASTSHFS Industry 4.0 Service Providers Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Industry 4.0 Service Providers Top 10, 2022, Mayank Madhur, Associate Practice Leader which was released recently.
Mayank walks us through the HFS Industry 4.0 Service Providers Top 10— and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-industry-4-0-service-providers-2022/
2022-07-1513 min
HFS PODCASTSHFS OneOffice Awards Videocast | With winners of People and Process Change categoryIn this HFS OneOffice Awards Videocast, Melissa O’Brien, Research Leader & Head of Research at HFS Research, talks with Antonio Calco' Labruzzo, Global Head of HR at Takeda Business Solutions & Global Real Estate, Facilities, Procurement about their OneOfficeTM Award win in People and Process Change category and overall journey.
Melissa and Antonio cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https://www.hf...
2022-06-2819 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Sustainability categoryIn this HFS OneOffice Awards Videocast, Josh Matthews, Practice Leader at HFS Research, talks with Infosys Vice President, Corey Glickman and Associate Vice President, Aruna Newton about their OneOfficeTM Award win in Sustainability category and overall journey.
Josh, Corey, and Aruna cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/infosys/
2022-06-2422 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Native Automation categoryIn this HFS OneOffice Awards Videocast, Tom Reuner, Research Leader at HFS Research, talks with Avesh Maruti Godase, Senior Vice President, Section Head at DNB, and Antony Sudagar Gnanaraj, CBO, IT Infrastructure Services Delivery Management at TCS about their OneOfficeTM Award win in Native Automation category and overall journey.
Tom, Avesh, and Antony cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https...
2022-06-2413 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Sustainability categoryIn this HFS OneOffice Awards Videocast, Josh Matthews, Practice Leader at HFS Research, talks with Infosys Vice President, Corey Glickman and Associate Vice President, Aruna Newton about their OneOfficeTM Award win in Sustainability category and overall journey.
Josh, Corey, and Aruna cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/infosys/
2022-06-2322 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Diversity categoryIn this HFS OneOffice Awards Videocast, Sarah Little, VP, Content, and Strategy, CEO's Office at HFS Research, talks with Pradip Khemani, Vice President, Global Business Services and Healthcare Business Operations at Blue Shield of California about their OneOfficeTM Award win in Diversity category and overall journey.
Sarah and Pradip cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards...
2022-06-2215 minHFS PODCASTSHFS OneOffice Awards Videocast | With winners of Diversity categoryIn this HFS OneOffice Awards Videocast, Sarah Little, VP, Content, and Strategy, CEO's Office at HFS Research, talks with Pradip Khemani, Vice President, Global Business Services and Healthcare Business Operations at Blue Shield of California about their OneOfficeTM Award win in Diversity category and overall journey.Sarah and Pradip cover a range of topics, including: The unexpected issues, benefits, or learnings they experienced. What they would do differently if they were to do this again. Any tips they can offer to others considering this journey.To know more, visit here https://www.hfsresearch.com/one-office-awards...
2022-06-2115 minHFS PODCASTSHFS OneOffice Awards Videocast- With winners of OneOffice Mindset categoryIn this HFS OneOffice Awards Videocast, Joel Martin, Research Leader at HFS Research, talks with Frank Gentile, Vice President of Digital Operations & Customer Success at Follett, and Robert Brillhart, North America Practice Lead, Intelligent Customer Operations at Capgemini about their OneOfficeTM Award win in OneOffice Mindset category and overall journey.
Joel, Frank, and Robert cover a range of topics, including:
The unexpected issues, benefits, or learnings they experienced.
What they would do differently if they were to do this again.
Any tips they can offer to others considering this journey.
To know more, visit here...
2022-06-1922 minHFS PODCASTSHFS OneOffice Awards Videocast- With winners of OneOffice Mindset categoryIn this HFS OneOffice Awards Videocast, Joel Martin, Research Leader at HFS Research, talks with Frank Gentile, Vice President of Digital Operations & Customer Success at Follett, and Robert Brillhart, North America Practice Lead, Intelligent Customer Operations at Capgemini about their OneOfficeTM Award win in OneOffice Mindset category and overall journey.Joel, Frank, and Robert cover a range of topics, including: The unexpected issues, benefits, or learnings they experienced. What they would do differently if they were to do this again. Any tips they can offer to others considering this journey.To know more, visit here...
2022-06-1622 minHFS PODCASTSHFS Insurance Services Top 10, 2022On this HFS Videocast, Mark Reed-Edwards, Marketing Leader at HFS, is joined by Reetika Fleming, Research Leader, and Sam Duncan, Practice Leader to discuss the HFS Insurance Services Top 10, 2022 which was released recently.
They walk us through the HFS Insurance Services Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-insurance-services-2022/
2022-03-2514 minHFS PODCASTSHFS SaaS XXV, 2022On this HFS Videocast, the Marketing Leader Mark Reed-Edwards talks with one of the authors of the HFS SaaS XXV, 2022, Research Leader Joel Martin. Joel walks us through the HFS SaaS XXV—and exactly what it covers and finally reveals the top 25 software-as-a-service vendors based on the business value created by them.
You can read this HFS SaaS XXV at https://www.hfsresearch.com/research/saas-xxv-2022/
2022-03-2209 minHFS PODCASTSHFS SAP S/4HANA Services Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS SAP S/4HANA Services Top 10, 2022, Chief Strategy Officer Don Ryan. Don walks us through the HFS S/4HANA Services Top 10—and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-sap-s-4hana-services-2022/
2022-02-2609 minHFS PODCASTSHFS Retail and CPG Services Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Retail and CPG Services Top 10, 2022, Research Leader Melissa O’Brien. Melissa walks us through the HFS Retail and CPG Services Top 10—and exactly what it covers. She explains the increasing demand for industry-specific services for retail and CPG companies, and final reveals the leading providers of services to these industries.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-retail-and-cpg-services-2022/
2022-02-0911 minHFS PODCASTSHFS Sustainability Services Ecosystem MappingOn this HFS Videocast, we talk with the author of the HFS Sustainability Services Ecosystem Mapping, Practice Leader Josh Matthews. Josh walks us through the HFS Sustainability Services Ecosystem Mapping — and exactly what it covers. He outlined the importance sustainability services and how providers of both (technology and services industries) are developing new capabilities and embedding sustainability in their existing portfolios.
You can view the report here: https://www.hfsresearch.com/research/sustainability-services-ecosystem-mapping/
2022-01-2813 minHFS PODCASTSHFS Utilities Services Top 10, 2022On this HFS Videocast, we talk with one of the authors of the HFS Utilities Services Top 10, 2022, Practice Leader Josh Matthews. Josh walks us through the HFS Utilities Services Top 10 — and exactly what it covers. He outlined the common threads he saw when he looked at utilities service providers and finally, reveals the notable performers in the Top 10.
2022-01-2515 minHFS PODCASTSHFS OneOffice™ Services Top 10 on People and Process ChangeOn this HFS Videocast, Mark Reed-Edwards, VP of Digital Marketing at HFS, is joined by Saurabh Gupta
President, Research and Advisory Services and Sarah Little, Practice Leader, to discuss the HFS OneOffice™ Services Top 10 on People and Process Change, which was released recently.
The discussion focuses on a few areas:
People and process change capabilities and why they’re so important
What’s at the core of this Top 10 Report
What Sara and Saurabh saw in the providers they studied
What enterprises are looking for
An overview of the top providers and their strengths
You...
2021-12-2011 minHFS PODCASTSHFS Videocast | All about the HFS Pulse DashboardWelcome to this exclusive HFS videocast on the HFS Pulse Dashboard.
In this HFS Videocast, our Chief Marketing Officer (CMO) talks with Saurabh Gupta, President of Research and Advisory Services, to answer the frequently asked questions on the HFS Pulse Dashboard.
In this videocast you can listen to
What is the HFS Pulse Dashboard?
What are the benefits of using the HFS Pulse Dashboard?
Who can use it?
For accessing the HFS Pulse Dashboard, go to https://www.hfsresearch.com/pulse/
2021-12-0305 minHFS PODCASTSHFS Videocast | A perspective on low code accelerating digitalWelcome to another HFS Videocast in which we bring you insights and perspectives from the HFS Research leaders.
In this HFS Videocast, our Chief Marketing Officer (CMO) is in conversation with Joel Martin, Research Leader and co-author of an interesting research titled “Low-code addresses the fast-paced go-to-market needs of accelerating Digital”.
In this videocast you can listen to:
The five factors driving the adoption of low-code and no-code within organizations.
Why successful low-code adoption requires a OneOffice mindset for collaboration, partnering, and outcome-based activities.
Low code adoption trends in 2022
For reading the full repo...
2021-12-0310 minHFS PODCASTSHFS Energy Services Top 10, 2021On this HFS Videocast, we talk with one of the authors of the HFS Energy Services Top 10, 2021, Practice Leader Josh Matthews. Josh walks us through the HFS Energy Services Top 10—and exactly what it cover. After attending COP26, Josh also shares how sustainability and the urgent need for action inform his point of view on this Top 10. He also outlines the common threads he saw when he looked at Energy service providers. Finally, he reveals the notable performers in the Top 10.
2021-11-2312 minHFS PODCASTSHFS OneOffice Services Top 10: Data and DecisionsOn this HFS Videocast, we talk with two of the analysts behind the HFS OneOffice™ Services Top 10 on Data and Decisions, which was just released.
Joining Mark Reed-Edwards, VP of Digital Marketing at HFS, are Research Leader Reetika Fleming and Practice Leader David Cushman.
In the discussion, Reetika and David walk through the HFS OneOffice Services Top 10 focused on Data and Decisions, and we learn what data and decision services are. In addition, we get glimpse at the stage where most enterprises are when it comes to data and decisions, we learn about the common threads th...
2021-11-1009 minHFS PODCASTSHFS Podcast: Hot Vendor Firesides | David Cushman of HFS in conversation with Board Member & Partner - Rakesh Mittal of Newt GlobalNewt Global board member and partner Rakesh Mittal is the latest to pull up a chair for our Hot Vendor Fireside podcasts.
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and st...
2021-10-2842 minHFS PODCASTSHFS Podcast: Unfiltered Stories | Joel Martin of HFS talks with Dmitri Krakovsky, Chief Product Officer Unit4 about ERP as a PlatformBusiness applications are adapting Cloud-first model, but is this just a lift and shift of traditional on-premise ERP onto a Cloud Model?
Learn how Unit4 is rethinking what people-centric business need from their financial, project, and billing solutions and why HFS thinks it matters. Join Joel Martin, Research Leader for Cloud and Applications at HFS and Dmitri Krakovsky, Chief Product Officer at Unit4 in their discussion on how the new ways of thinking about businesses are more important than just adding features and functions to critical business systems.
This podcast has 3 sections:
1. Setting...
2021-10-1942 minHFS PODCASTSHFS Podcast: Unfiltered Stories | Melissa O’Brien of HFS in conversation with Rolando Salinas & John Maczynski on Employee EngagementThe top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises now realize that EX and CX note only need to be improved— but are inextricably linked with one another. Join us for a lively discussion with Rolando Salinas, Arbonne, and John Maczynski of CXperts as we dive into the ever-changing dynamics for aligning employee and customer experience in an increasingly virtual (and complicated) working environment.
Moderated by HFS’ Melissa O’Brien, Rolando and John talk through how CXperts and Arbonne teamed up to with...
2021-10-1233 minHFS PODCASTSHFS Podcast: Hot Vendor Firesides | David Cushman of HFS in conversation with CEO - Erik Lien of RPA SupervisorThe HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those wi...
2021-09-1042 minHFS PODCASTSHFS Meet The Team - Ralph Aboujaoude DiazAbout Ralph
Ralph Aboujaoude Diaz is a Practice Leader at HFS, based in London, UK. With over 16 years of professional experience, Ralph has helped a wide range of organisations improve and transform their IT security, risk and compliance environments. Ralph’s research at HFS focuses on Cybersecurity and Horizon 3 technologies across all industries (with an initial focus on 5G and Quantum Computing).
Ralph has a strong risk management knowledge (gained through 12 years of IT audit and advisory experience in Big 4) combined with a technical expertise in security, risk and compliance technologies. He has a proven ex...
2021-08-2526 minHFS PODCASTSHFS Podcast: Native Automation with Phil Fersht and IBM guests: Tom Ivory and Dr Rania KhalafIn this HFS podcast, HFS CEO & Chief Analyst, Phil Fersht discusses "Native Automation" with two IBM executives, Tom Ivory, Senior Partner, Global Leader, IBM Automation and Dr Rania Khalaf, Director, AI Platforms & Runtimes, IBM Research. The themes discussed range from "Extreme Automation" and the extent to which enterprises are becoming automation "Natives" to the importance of data, digital assistants and the future of work.
2021-02-1039 minHFS PODCASTSPhil Fersht, CEO & Chief Analyst, HFS in conversation with Mihir Shukla, CEO, Automation AnywhereThis episode of HFS UNFILTERED is a conversation between two automation visionaries, Phil Fersht and Mihir Shukla. They discuss - the impact of the COVID-19 pandemic within the automation space and explore some of the most recent developments including - cloud delivery, digital assistants, discovery bots and the infusion of artificial intelligence.
Enjoy!
HFS UNFILTERED is a new series of podcasts that extracts a real and unfiltered view of business operations today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise l...
2020-11-2534 min
HfS Podcast-As-a-ServiceHfS Podcast-as-a-Service: The HfS Blueprint Guide to Emerging Blockchain Services in BFSIIn this edition of the HfS Podcast-as-a-Service, we talk with Christine Ferrusi-Ross, author of the 2016 HfS Blueprint Guide to Emerging Blockchain Services In BFSI. Christine discusses the evaluation of the market for blockchain services and the offerings of some early explorer service providers. Plus, she shares what’s available today and where providers are evolving.
2016-11-0910 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: Futurist Gerd LeonhardIn this edition, we go live to the Ritz-Carlton in White Plains, NY, where HfS held Cognition from September 14 – 16.
The event featured a broad discussion of the future of services—including Intelligent Automation, Digital Trust, the As-a-Service Economy, Design Thinking, and Digital. An enviable roster of thought leaders filled the room, eager to dig into the major issues facing the industry.
A highlight of the event was Gerd Leonhard, renowned futurist, author and humanist, who led off the general session on day 2 with a riveting keynote entitled: Human Ethics As An Evolutionary Compass
To follow along, you can download the slid...
2016-09-1957 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: Phil Fersht of HfS Talks with Cognizant's Gajen KandiahIn this edition, we feature a conversation between HfS CEO and Chief Analyst, Phil Fersht and Gajen Kandiah--executive Vice president for business process services and digital works at Cognizant.
In March and April of 2016, with input from the Cognizant Center for the Future of Work and the Cognizant BPS practice HfS Research surveyed more than 370 enterprise service buyers. The key objective was to understand how the operational fabric of enterprises is being impacted by new standards, Automation, As-a-Service delivery models, SMAC-based digital process change and mandates from the C-Suite to restrict labor recruitment initiatives.
The results show a fundamental shift...
2016-09-0519 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: Energy Operations 2016It is an understatement to say the Oil & Gas industry is dealing with a tremendous amount of turmoil and change. This leads to changing needs and requirements when it comes to IT, business process and engineering services.
In this HfS Podcast-As-a-Service, we chat with Derk Erbé, author of the HfS Blueprint report that looks at the services provided by 13 providers across Upstream, Midstream and Downstream, based on exhausting research with service buyers, how these meet the needs of Oil & Gas clients and the state of attainment of the As-a-Service Economy.
2016-09-0108 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: Population Health and Care Management 2016The 2016 HfS Population Health and Care Management Blueprint Report covers themes in Business Process Services, focusing on Business Process Outsourcing and Business Process As-a-Service as well as an analysis of 10 service providers in this industry. It’s about how clients and service providers are using automation, analytics, and BPaaS business models to enable population health and care management to impact health, medical and administrative outcomes. Services include healthcare consumer engagement, care management, utilization management, and performance management.
2016-08-2405 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: The BPO Top 50We talk with HfS EVP Jamie Snowdon about the leading Business Process Outsourcing suppliers by revenue, giving the HfS view of the Top 50 providers globally.
2016-07-0710 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: The State of the As-a-Service Economy and Intelligent OperationsOn Episode 2 of The HfS Podcast As-a-Service, we head out on location to the St. Regis Hotel, where HfS held Vision 2020 for Intelligent Operations on May 26 and 27.
Today, we feature HfS CEO and Chief Analyst, Phil Fersht, looking at The State of the As-a-Service Economy and Intelligent Operations.
2016-06-1323 min
HfS Podcast-As-a-ServiceThe HfS Podcast-As-a-Service: Intelligent Security--Transforming Cyber Risks into Digital TrustOn Episode 1 of The HfS Podcast As-a-Service, we head out on location to the St. Regis Hotel, where HfS held Vision 2020 for Intelligent Operations on May 26 and 27.
We’re featuring Fred McClimans, Research Vice President, Security. Fred delivered a talk, entitled Intelligent Security: Transforming Cyber Risks into Digital Trust. A bit later, Christine Ferrusi Ross, Research Vice President, Strategy and Product Development, joins Fred for a discussion.
2016-06-1322 min