Shows
Tech Talks DailyAI That Delivers at Scale: Inside HGS and Real Business TransformationWhat does AI-led transformation actually look like when it moves beyond pilots, hype, and slide decks and starts changing how work gets done every day? That question framed my conversation with Venk Korla, CEO of HGS, at a time when many organizations feel both excited and exhausted by AI. Boards want results, teams are buried in proofs of concept, and leaders are under pressure to show progress without breaking trust, budgets, or operations. This episode cuts through that tension and focuses on what it takes to turn ambition into outcomes. Venk shared how HGS thinks...
2026-01-1228 min
From bytes to brilliance: A conversation with the HGS Digital Team | JoinHGSAsk me anything with Ashish Chaturvedi - Senior Vice President of Operations at HGS APAC | JoinHGSJoin us as Ashish Chaturvedi, Senior Vice President of Operations at HGS APAC, takes part in an exclusive Ask Me Anything session. Get insights into his journey beyond HGS and discover a unique perspective from one of our top leaders. Tune in for an engaging and inspiring conversation. Visit: https://www.joinhgs.com/in/en/insights/podcasts/ask-me-anything-ashish-chaturvedi-senior-vice-president-operations-hgs-apac
2025-01-3104 minFrom bytes to brilliance: A conversation with the HGS Digital Team | JoinHGSAsk me anything with Ashish Chaturvedi - Senior Vice President of Operations at HGS APAC | JoinHGSJoin us as Ashish Chaturvedi, Senior Vice President of Operations at HGS APAC, takes part in an exclusive Ask Me Anything session. Get insights into his journey beyond HGS and discover a unique perspective from one of our top leaders. Tune in for an engaging and inspiring conversation. Visit: https://www.joinhgs.com/in/en/insights/podcasts/ask-me-anything-ashish-chaturvedi-senior-vice-president-operations-hgs-apac
2024-12-2303 min
HGS"Ask me Anything" with Tushar Sharan!Get ready for an exclusive ‘Ask Me Anything’ with Tushar Sharan, Senior Vice President of Service Delivery, Jamaica & Colombia at HGS, as he shares insights and stories beyond the workplace. Tune in to gain a fresh perspective from one of our most inspiring leaders!
2024-11-2803 min
HGS"Ask me anything" with Ashish Chaturvedi! Join us as Ashish Chaturvedi, Senior Vice President of Operations at HGS APAC, takes part in an exclusive Ask Me Anything session. Get insights into his journey beyond HGS and discover a unique perspective from one of our top leaders. Tune in for an engaging and inspiring conversation!
2024-10-2404 min
2024-07-0737 min
HGSEmpowering talent through inclusive culture at HGS!Dive into the extraordinary experience of our amazing people within HGS's inclusive and diverse culture. Explore how diversity and an inclusive environment promote a thriving workplace. Tune in now to listen to our HGS team members and their stories.
2024-06-1303 min
HGSEmpowering talent through inclusive culture at HGS!Dive into the extraordinary experience of our amazing people within HGS's inclusive and diverse culture. Explore how diversity and an inclusive environment promote a thriving workplace. Tune in now to listen to our HGS team members and their stories.
2024-06-1303 min
HGS New Voices, New Energy, New Perspectives at HGS!Step into the vibrant world of collaboration and determination with Team HGS! From achieving work-life balance to contributing to a progressive organization, our team shares their beautiful experiences. Summing up months as fast-paced and collaborative, our vibrant workplace is a reflection of their teamwork and commitment. Tune in and listen to our new joiners at HGS.
2024-04-2202 min
HGSCrafting excellence in the cool workplace!Step into the world of HGS with our incredible team as they share profound insights into the essence of customer service in this episode. Listen about the commitment and dedication they put in, revealing the key to delivering top-notch customer experiences. Stay tuned for a glimpse into what makes HGS a cool place to work!
2024-04-1003 min
HGSGrowth begins at HGS, our cool place to work!Discover the journey of our dynamic new-gen talents! Explore with us as we unfold stories of determination, transformation, abundant support, and growth opportunities. Tune in to learn more about our team and our cool place to work.
2024-01-2303 min
CX ChampionsEmpowering Customer Choice with Micah Sampson, Head of Customer Experience at IntuitThis episode features an interview with Micah Sampson, Head of Customer Experience at Intuit, a powerhouse in the FinTech space with sub brands like TurboTax and QuickBooks and Credit Karma that drives revenue close to $30 billion annually. In his role at Intuit, Micah spearheads customer experience management, investing time working directly with product managers, developers and partners to identify and solve customer problems, optimize business processes, and foster customer loyalty and retention. His team is truly customer obsessed. Their mission is clear: constantly improve customer satisfaction, reduce churn and drive revenue growth for Intuit's formidable portfolio of brands. So...
2024-01-0436 min
HGSHGS Year-End SpecialReady for a spectacular end to the year? Tune in now for the HGS Year-End Special. We're celebrating the highs, reflecting on the lessons, and sharing heartfelt messages from our leaders & people of #TeamHGS. Don't miss this special episode filled with warmth and cheer!
2024-01-0212 min
HGSExplore amazing interview tips with HGSExplore expert tips to ease your pre-interview anxiety. From researching the company and understanding the role to mastering common interview questions and non-verbal communication, we've got you covered. Tune in now to level up your interview game and secure any position in the dynamic world of BPO.
2023-12-2904 min
HGSHGS Year-End Special EpisodeReady for a spectacular end to the year? Tune in now for the HGS Year-End Special. We're celebrating the highs, reflecting on the lessons, and sharing heartfelt messages from our leaders & people of #TeamHGS. Don't miss this special episode filled with warmth and cheer!
2023-12-2812 min
HGSLearn all about upskilling and its benefits for your career advancementExplore the importance of fostering leadership qualities, embracing innovation, and mastering decision-making in your stride toward professional growth. Fuel your career trajectory by attending workshops, staying updated with industry trends, and gaining insights. Tune in now to learn all about upskilling and its benefits for your career advancement.
2023-12-2704 minCX ChampionsDriving Change: Turo’s Trailblazing COO, Julie WeingardtThis episode features an interview with Turo’s Chief Operations Officer, Julie Weingardt. Julie brings with her 30 years of operations and contact center experience and has held executive operational roles at Startek, Sitel, and Sykes. Her expertise is in transforming customer touchpoints into powerful relationship- and brand-building tools through the use of highly efficient business practices. And in this episode, Julie and host Larry Fleischman discuss having a mindset of continuous improvement, fostering a customer experience that doesn’t require contacting support, the importance of female mentorship and much more.Quotes*”As things mature, there's always...
2023-12-2136 minTech Talks DailyHGS: Revolutionizing Customer Service with AIToday, I am joined by David Morton, Chief Revenue Officer and Chief Customer Officer at Hinduja Global Solutions (HGS) UK. With a rich background spanning over two decades in strategic sales, customer relationship management, and business process outsourcing, David offered an in-depth perspective on the transformative role of artificial intelligence (AI) in customer service. The conversation opened with a look at the evolving role of the Chief Revenue Officer. David reflected on how this position has significantly changed over the past decade, transitioning from a role that was once spread across multiple senior stakeholders to a consolidated...
2023-12-1141 min
HGSFrom bytes to brilliance: A conversation with HGS Digital TeamLet’s explore the driving forces behind our digital team. From intelligent automation to expertise in cloud migration, we're shaping a globally collaborative workplace to enhance services. Stay tuned and delve into the world of positive workplace culture
2023-12-0403 minCX ChampionsBecoming the Pink Zebra: How CEO Ron Holt Created the “First Happy Moving Company” By Prioritizing CX Over ProfitThis episode features an interview with award-winning CX leader Ron Holt, Founder of Pink Zebra Moving, the first happy moving company. Ron started Pink Zebra in 2020, and is the former CEO & Founder of Two Maids & A Mop, where he served for nearly 19 years. He specializes in franchise development, management, sales & marketing, and leadership. And in this episode, Ron and host Larry Fleischman discuss seizing an opportunity in the market, listening to the customer, and creating a truly remarkable experience.Quotes*”Sometimes I would lose competitive bid situations to folks who didn't have near the grit th...
2023-11-3040 min
HGSGrateful beats: A Thanksgiving SpecialDiscover values, people, and heartwarming stories in expressions of thanks. Be a part of a cozy and uplifting experience that embodies the spirit of Thanksgiving. Tune in and fill your holiday with warmth and appreciation!
2023-11-2803 min
HGSUnfolding the conversations on International Men’s Day! Listening to our HGS heroes celebrating Men's Day, shedding light on strength, resilience, and the importance of mental well-being is an experience that inspires us to break barriers, uplift one another, and redefine what it means to be strong. Let's unite in raising awareness, fostering honest conversations, and supporting the remarkable men in our lives. Stay tuned with us for a journey of motivation and awareness!
2023-11-1705 min
HGSLearning all about Customer Service with #TheChampionTeam!Get insights into the Customer Service world with our latest Spotify episode, where The Champion Team of HGS takes you on a revealing journey behind the scenes. Discover the secrets to a rewarding career in service and broaden your understanding of this vibrant industry. Tune in, as we promise to transform your perceptions and inspire your next move. Don't miss out—join us for an enlightening experience and carry forward these insights until our next encounter!
2023-11-0803 minCX ChampionsSpeed Matters: How EasyPark Group Chief Customer Officer Scott Booker Stays Agile for High Customer SatisfactionThis episode features an interview with Scott Booker, Chief Customer Officer at EasyPark Group, a leading global parking tech company with the vision to make cities more livable. Scott has extensive experience in leading large organizations in travel, retail e-commerce, and the consumer marketplace. He is the former President of Hotels.com Worldwide and Chief Marketing and Product Officer at Copart. And on this episode, host Larry Fleischman and Scott discuss how he built a loyalty program at Hotels.com, creating different customer experiences for new customers versus loyal ones, and making an experience so easy and simple that...
2023-11-0838 min
HGSBeyond the Call: The HGS Way to Customer ServiceWhat makes Customer Service the backbone of any successful company? It's more than just solving problems. It's about genuine connections, adaptability, and a passion for excellence. With the HGS team leading the way, we're pulling back the curtain to reveal the heart and soul of this crucial industry. Our Spotify episode provides listeners with a holistic perspective—understanding the challenges, celebrating the victories, and acknowledging the relentless spirit of service professionals. Engage, learn, and be inspired by the true heartbeat of the business world.
2023-10-2603 minCX ChampionsWelcome to Season 3 of CX Champions!A brand new season of CX Champions is on the way. HGS is excited to bring you insights from top CX leaders at your favorite brands. So get ready to dive deep into the minds of industry pioneers who have mastered the art of crafting unforgettable digital customer experiences.We’ll be chatting about how to upgrade your digital customer experience from leveraging AI and data analytics to harnessing the power of storytelling to engage your audience like never before. We’ll also discuss keys to success and lessons from people who have spent decades in the CX i...
2023-10-2502 min
HGSExploring Tech, AI & Innovation with Nat Radhakrishnan in an interview with DataQuest.Discover the exciting world of technology and innovation with Nat Radhakrishnan - President and Chief Innovation Officer, HGS. In a special talk with DataQuest, Nat talks about the evolving workplace, digital transformation, and the profound impact of Generative AI in shaping the industry. Gain insight into India's promising trajectory and the 2047 Mission. Tune in now to catch a glimpse of the future of tech and India's global aspirations.
2023-10-1834 min
HGSMost In Demand Skills for Back Office ProfessionalsAchieve growth in various back-office roles with the top in-demand skills. Discover how back-office roles have evolved beyond just data entry and are now shaping the backbone of organizations. The list of trending skills goes from tech-savvy expertise to knowledge of basics of financial software and strategic prowess. Tune in with us now and explore all the essential skills that can propel your professional career.
2023-10-1104 min
HGSYour Massive Guide To Call Center KPIs For Customer SuccessAre you ready to level up your career in call centers? Let's explore the important terms and key call center KPIs for an insightful journey. We're diving deep into essential KPIs, and industry terms, guiding you toward customer satisfaction excellence. Boost your potential, enhance your performance, and conquer the call center world. Hit play, tune in, and reach new heights in customer success.
2023-09-2705 min
HGSThings You Must Consider For A Successful Career In the BPO IndustryAccess the dynamic BPO industry with essential skills and establish a successful career. Proficient communication like soft-spoken skills and empathetic listening, build strong connections and turn them into an opportunity for your career growth in this industry. Tune in to our podcast to get the latest success tips and stay on top.
2023-09-0104 min
HGSTop 7 Interview Tips to Crack the IT InterviewReady to ace your IT interview? Discover the top 7 interview tips that can make all the difference! From decoding essentials in job descriptions to mastering your voice and body language, we've got you covered. Find out how to stand out with thoughtful questions and even mock interviews. Hit the play button and tune in with us for insightful tips for a successful career.
2023-09-0106 min
HGSUNDERSTANDING ROBOTIC PROCESS AUTOMATION JOBSLet's explore the expanding horizons of Robotic Process Automation (RPA) within the digital world. Know all the opportunities you can take as dedicated RPA developers, leaders, and consultants. Tune in to our podcast and unlock invaluable insights into this thriving domain.
2023-08-2104 min
HGSWorking in Customer Service : Everything You Need to KnowDiscover the key aspects of customer service representatives, who are also the backbone of any & every business success. From being problem solvers to maintaining cherished relationships with clients, they drive transformative marketing strategies at the forefront while adding value to the brand. Stay tuned with us to get a brief outlook on the customer service industry.
2023-08-1104 min
HGSTop 10 Reasons Why You Should Work In Customer Service Industry?Discover the top 10 reasons to kickstart your career in this dynamic field and learn how it can boost your professional journey, sharpen your skill set, and empower you to become a problem-solving expert, among so much more. Tune in now and open the doors to a rewarding future!
2023-07-3106 minCX ChampionsHow to Create Raving Fans like a CX Rockstar with Craig Antonucci, CXO at AutocarThis episode features an interview with Craig Antonucci, Chief Experience Officer at Autocar, the only American truck manufacturer focused on trucks for severe-duty vocational applications. Craig brings 25 years of experience in building businesses large and small. He has a proven record of helping organizations grow as much as 1000%. He joined Autocar after spending 12 years at BPA Quality, where he designed customer experiences for many leading global companies. And in this episode, he discusses what it was like becoming the youngest Operations Director in the history of Vermont American, how he reached a critical turning point in his career and...
2023-07-2744 min
HGSWhy AI Cannot Replace Humans in Customer Service?Let's dive into the details of - Why AI can't steal our jobs in Customer Service! Let's explore the unique quirks and limitations of chatbots in handling complex customer issues. Discover what makes human agents irreplaceable. Stay tuned with us to debunk the AI hype in this session!
2023-07-1105 min
HGSSteps to Improve Problem Solving Skills in Customer Service JobMaster the most valued skill in customer care roles: Problem-Solving Ability. We have simplified the "what's," "why's," and "how's" of building and honing your ability to dissect and analyze problems, providing the most suitable solutions. Tune in now to learn and excel in your customer service roles!
2023-06-3004 minCX ChampionsDesigning the Blueprint for Lifelong Customers with Sarah Diegnan, VP of Customer Experience at ChartHopThis episode features an interview with Sarah Diegnan, VP of Customer Experience at ChartHop, a dynamic, visual, and actionable people analytics platform that helps companies manage and support their employees. Sarah leads ChartHop’s customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals to make sure customers get the most out of ChartHop. With a background in structural engineering, Sarah’s career has taken her from building cathedrals to building customer relationships. And in this episode, she discusses how to systematically design the customer journey, and how she drives value from...
2023-06-2238 minCX ChampionsA PR Executive's Guide to CX Transformation: Stacy Armijo at Amplify Credit UnionThis episode features an interview with Stacy Armijo, Chief Experience Officer at Amplify Credit Union. Amplify is a member-owned financial cooperative with more than 57,000 members and over $800 million in assets. They’ve been serving all 50 states since 1967. At Amplify, Stacy is in charge of Marketing, Communications and Social Impact. She also handles Retail, Payments & Operations, Human Resources and Training. She has over 20 years of professional experience in the industry. In this episode, Stacy explains how to build meaningful, impactful programs to create a job you love. She describes effective PR strategies, and what resources are most important for any co...
2023-06-0140 min
HGSHow to Get Promoted in Call Center Jobs?Discover the proven strategies to advance your career in the fast-paced world of call center jobs. Learn how to embrace constructive feedback, master the art of negotiation, and cultivate emotional intelligence. Whether you're a seasoned professional or just starting, we will guide you toward securing your next promotion! Tune in now!For more details, check out our blog : https://bit.ly/3ot5lFp
2023-05-2304 minCX ChampionsSarah Owen: Revolutionizing Claims Payments at One Inc.This episode features an interview with Sarah Owen, Chief Product Officer at One Inc, the leading digital payments network in the insurance industry. Sarah joined One Inc. in 2021, and brings with her deep payments knowledge. She has more than 20 years of experience in leadership roles at First Data, Heartland Payment Systems, Vantiv, and TSYS. Sarah is also an inventor, having patented and served as co-inventor on several mobile and digital payments solutions. In other words, she’s a true payments expert. And in this episode, we’re learning from her about making a better product by putting customers front and...
2023-05-1835 min
HGSHow to Have a Successful Career in Customer Service Jobs?Customer service jobs require the art of being a persuasive and effective problem solver while dealing with unique individuals every day. This thriving industry offers immense opportunities and great growth potential. If you're curious to know about how to achieve success as a customer service representative, tune in & learn the key skills required for a successful career in customer service.
2023-05-1604 minCX ChampionsJeff Newman: Personalizing CX at Porsche in a Digital-First WorldThis episode features an interview with Jeff Newman, Manager of Customer Care for Porsche North America. He works to provide Porsche car customers with a best-in-class experience that aligns with Porsche’s 75-year history of brand excellence. In this episode, Jeff shares his leadership philosophy, and what he’s seen work over the course of his career. He also explains what makes a customer experience program successful, and how he’s built the program at Porsche.Quotes“I think that being an effective leader… it's the same arrows in the quiver, if you will. So whether it...
2023-05-0336 min
HGSAre Software Engineer Jobs in Demand in India?The already high-tech world will never go out of vogue, and software is an essential and major technological development. Thus, it would be wrong to say that software engineering will ever go out of demand. The country's youth believes in new inventions and being one-of-a-kind, thus trying to develop new things every time. In this episode, we are going to explore the potential Software Engineer role holds in India currently & how to easily land a job in this industry.
2023-04-2005 minCX ChampionsEmbracing Change to Transform Your CX with Sarah Dekin of HometapThis episode features an interview with Sarah Dekin, President and COO at Hometap, an equity-sharing company that invests in homes in exchange for a portion of the home's future value. Prior to her work at Hometap, Sarah served as CMO at Virgin Money and ZipCar as well as EVP of Strategic Marketing and Development for the House of Blues. And in this episode, Sarah shares what she’s learned about customer experience along her career path from the House of Blues to Hometap. She also talks about her key mentorships, knowing when to accept an opportunity, and how she’s bl...
2023-04-1939 minCX ChampionsFrom the Navy to Twilio: Glenn Weinstein’s Path to CX ExcellenceThis episode features an interview with Glenn Weinstein, Chief Customer Officer at Twilio, a global leader in customer engagement platforms with a market cap of over $8.5 billion. Prior to leading global customer experience at Twilio, Glenn was co-founder of Appirio, a leading cloud consultancy and top global partner of Salesforce, Workday, and Google. And in this episode, Glenn discusses how to introduce IP into your company, the line between good and bad automation, and delivering on the basics of your customer promise so that you can broach more complex customer needs.Quotes*”There's no fast pa...
2023-04-0534 minCX ChampionsIntroducing CX Champions!Well, hello! We’re gonna guess that you opened your podcasts today and saw CX Champions. And you thought to yourself, “CX Champions? I didn’t subscribe to CX Champions.” And you would be right.We took CX Detectives and are remixing it. We’re doing our OWN spin on customer experience. So welcome!During the show, we’ll be interviewing disruptors in the CX space. People who aren’t afraid to challenge the status quo and get things done on THEIR OWN terms.In each episode, you’ll hear deep insight into how they built t...
2023-03-2901 min
HGSA Guide to Landing Senior Technical Lead JobsA career in the tech industry can be life-changing. You can get a number of benefits and also opportunities to grow as a leader in technical departments. Does this sound like the job for you? We got you! Learn how you can land a Senior Technical Lead role & all there is to know about this exciting career with this insightful podcast.
2023-03-1604 min
Conversa de Mangá#80 Adeus, Shigeo Kageyama: Mob Psycho 100 S3 (feat. HGS Anime)Os obstáculos do futuro, as ansiedades do crescimento, One ateu, a cova do Covinhas, Chupa-cus 2D, tristeza e coração quentinho no 200% e o adeus de um excelente novo clássico do audiovisual nipônico. Tchau, querida! Tchau, Mob... nós te amamos. Venha e converse com a gente!
Elenco: Leo Medeiros, André, Fábio Alves e Nick (HGS Anime).
Programa anterior sobre a série: #08 Mob Psycho 100 S1 e S2
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Compre mangás em DESCONTO e ajude a manter o CDM: https://amzn.to/3c...
2023-03-021h 17
HGSA Career in Technology – Enriching, Rewarding, and Exciting!While tech jobs have always enjoyed a certain level of glamour given the high pay, lavish offices, and a chance to do cutting edge work, anyone who is considering a long-term career in the field must be aware of key trends associated with this sector. Here are some things to keep in mind if you want to grow in this field.
2023-02-2204 min
HGSSix Key Skills Software Engineers Should HaveThe high-tech world in recent times is inclined toward state-of-the-art technology. Every day we can see new inventions, applications, and software developments. This has only added to the need for software engineers who have the requisite skills to execute specific tasks. Learn more and develop important skill sets that every software engineer should have to plan and develops software as per the requirements with this insightful walkthrough session.
2023-02-1404 min
HGSSuccess Story of Katherin Sar, Assistant Training ManagerHGS fosters a workplace culture where our people can enhance their skills at their own pace. In this episode, Katherin, our Assistant Training Manager, will be sharing her views of how HGS has helped her in achieving her career goals along with the teammates that appear like a family.
2023-01-2303 min
HGSSuccess Stories at HGSHGS is a place full of opportunities and rewarding experiences. It caters to the skills and talents of diverse people. In this episode, our people will share their success stories of working at HGS and how it has aided their personality and career growth.
2023-01-1605 min
HGSWhat is HGS Culture? Hear from our people!HGS aims to foster a positive, supportive and lively workplace environment full ofengaging activities. In this episode, our people will be sharing their experiences ofworking at HGS along with the growth, culture and career opportunities.
2022-12-1402 min
HGSA conversation with Carrie Ramskill, COO, HGS UK on National Customer Service WeekCustomers play a crucial role in running a business productively and efficiently. In a conversation with Carrie Ramskill - COO, HGS UK, on National Customer Service Week, we are discussing the role of customers in driving successful business practices. We delve deeper into Carrie's perspective on what it takes to provide exemplary customer service and how COVID19 has redefined the boundaries of customer service along with a few HGS updates.
2022-11-0415 min
Conversa de Mangá#75 Devilman Crybaby e a arma do pânico moral (feat. HGS Anime)As portas do Sabbath estão abertas, com open bar de bebida, sangue e putaria, para a releitura de Masaaki Yuasa do clássico de Go Nagai. Um grito de nosso tempo, executado da maneira mais visceral e profana possível sobre o qual discutimos sua abordagem e diferenças em relação ao material original: a essência humana, a manipulação de nossas emoções e o limiar entre raças foram alguns dos temas, além da remodelação dos personagens e de suas relações. Vem e conversa com a gente!
Possuídos: Leo Medeiros, Fabi...
2022-11-041h 41
HGSCareer advice for students graduating in the midst of a pandemicSince the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.
2022-11-0204 min
HGSA tête-à-tête with Giridhar G V, Executive Vice President, Global Human ResourcesWe are all transitioning back to office settings or hybrid work settings after the Pandemic. In a conversation with Giridhar G V, Executive Vice President, Global Human Resources, HGS, we are decoding the “Future of work” in the context of HGS, helping everyone understand and adapt to this change. In this time change, we further explore Giri’s take on HGS values and their vital role in acquiring and maintaining new clients along with a few HGS updates.
2022-10-2713 minCX ChampionsThe Case of the Missing Customer with Dutta Satadip, Chief Customer Officer at ActiveCampaignThis episode features an interview with Dutta Satadip, Chief Customer Officer at ActiveCampaign, a leading cloud software company offering a category-defining customer experience automation platform. Dutta is a tech industry veteran with over 20 years of experience, having held leadership roles at companies like Pinterest and Google. In this episode, Dutta talks about understanding the ins and outs of customer pain points, building mutual accountability with customers, and key automation techniques that help hook customers.Quotes*”One of the things we did was to start something called an accelerated onboarding. It's not optional to attend it. We...
2022-10-2646 min
HGSAn Interview with Partha Desarkar, Group CEO, HGSHGS has seen many crucial enhancements over the past few years. HGS 2.0 comes to light with various mergers, acquisitions, and growth plans across geographies. Partha Desarkar - Group CEO, HGS, is here to walk us through HGS’ dynamic years of transformation into a digital organization focusing more on the technical aspects of customer experience, leading a company through a pandemic, his personal interests, and much more.
2022-10-2120 minCX ChampionsHow to better understand your customers as humans and support a more diverse UX with Janelle Estes, Chief Insights Officer at UserTestingThis episode features an interview with Janelle Estes, Chief Insights Officer at UserTesting, an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. Janelle has over 15 years of experience in customer research for both B2B and B2C companies to help them transform their customer and user experiences. She has also held UX research consulting roles at Nielsen Norman Group and Forrester Research. In this episode, Janelle talks about understanding your customers as human beings, engaging them in the feedback and development process, and embedding...
2022-10-1239 minCX ChampionsThe Case of Slow Customer Onboarding with Srikrishnan Ganesan, Co-Founder & CEO of RocketlaneThis episode features an interview with Srikrishnan Ganesan, Co-Founder and CEO of Rocketlane, a high-growth customer onboarding software that lets you collaborate with customers. Sri has over nine years of experience growing and scaling SaaS companies. In this episode, Sri discusses how to speed up employee communication across silos, the critical customer onboarding timeline, and developing accountability with customers so they take some ownership of their own experience.Quotes*”We figured out what [our customers’] biggest time sinks are and automated some of those. [Then] built a beautiful experience that makes those people look good in f...
2022-09-2835 min
HGSHow to quickly land a successful Customer Service JobCustomer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer.While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay. That is why businesses look to equip their...
2022-09-2603 min
HGSInterview with Partha Desarkar, Group CEO, HGSGroup CEO, Partha Desarkar gets candid about the HGS journey, leading a company through a pandemic, his personal interests and much more.
2022-09-1420 minHGSTips for The First 90 Days in Your Customer Service JobYou have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of a contact center and customer service associates’ pivotal contribution to delivering a frictionless customer experience. Arguably, the first few days will be ‘exciting yet busy’ as you get used to the new world around you. We wou...
2022-09-1404 minCX ChampionsImplementing Invisible Technology to Power Great Customer Experiences with Tom Martin, CEO at Glance NetworksThis episode features an interview with Tom Martin, CEO at Glance Networks, a software company that provides in-the-moment web and mobile co-browsing, screen share, and video solutions that help increase customer satisfaction, improve brand loyalty, and drive new revenue. In this episode, Tom talks about the key to brand loyalty, removing friction points in the customer journey, and how the best technology is invisible.Quotes*”The loneliest place in the world isn't the desert, it's the internet. And people wanna do business with other human beings that they know, like and trust. And when you re...
2022-09-1439 minCX ChampionsWelcome to Season 2 of CX Detectives!A brand new season of CX Detectives is coming. HGS is excited to bring you insights from top customer experience leaders from B2B and B2C companies. We’ll hear from leaders at companies like Glance, Rocketlane, Onriva and more about how to make your customer experience truly exceptional. Join us as we team up with some of the greatest minds in customer experience to solve the toughest challenges yet. Welcome to CX Detectives.
2022-09-0701 min
GracePillsHGS July_ Sight & Sound | Grace Pills | Pastor Gilbert Ossei.Pastor Gilbert Ossei; is a preacher of the Gospel of the Grace of our Lord Jesus Christ.
Listen to this edition of Grace-Pills with Pastor Gilbert Ossei.
Title: "HGS July_Sight & Sound"
2022-07-0449 minCX ChampionsLeveraging Technology to Improve the Employee and Customer Experience with Venu Gooty, SVP of Digital Strategy and Transformation at HGSThis episode features an interview with Venu Gooty, SVP of Digital Strategy and Transformation at HGS, a global leader in consumer engagement, digital CX, and business process management. Venu has over 18 years of IT experience. And at HGS, he’s helping global brands optimize their operations so they can give customers a world-class experience. In this episode, Venu discusses how using a fit index in the hiring process improves employee retention, making sure employees have the best tools for the job, and tracking employee sentiment using analytics.Quotes*”Businesses really need to think about how to s...
2022-06-0143 minCX ChampionsTackling CX in the Year of Agility with Bruce Temkin, Head of the Qualtrics XM InstituteThis episode features an interview with Bruce Temkin, Head of the Qualtrics XM Institute, the leading experience management platform in the world. Bruce is also known as the “Godfather of Customer Experience.” In this episode, Bruce discusses how to move from insight to action more quickly, focusing on sensing change, and how to thrive both personally and professionally in the year of agility.Quotes*”What we realized is this year, and probably even going farther out into the future, the organizations that succeed are those that can do that faster, learn faster, propagate insights faster, adapt...
2022-05-1836 minCX ChampionsBringing Digital Transformation to a Highly Regulated Industry with Alexandra Morehouse, Chief Digital and Marketing Officer at Banner HealthThis episode features an interview with Alexandra Morehouse. Alex is Chief Digital Officer and Chief Marketing Officer at Banner Health, a health system with hospitals and facilities in six states. In this episode, Alex talks about addressing data deprecation in the cookie-less future, integrating disparate systems after an acquisition, and the “Know Me” principle.Quotes*”Marketing used to be seen as the people who issued the invitation to the party. And now it's come to mean you better have the chips and dip and the drinks ready. Because if you stimulate all this demand, people either...
2022-05-0441 min
Get Out of Wrap - Contact Centre Chat#107 Colleen McCann of HGSColleen McCann and I have chatted for years after connecting on Linkedin and it's about time we got our chat onto the podcast. Colleen has had a really interesting career and shares great tips on marketing and business development. She shares how energised she is by the vision of HGS, part of which can be summarised by 'Bots & Brains'.
In this chat Colleen talks about outsourcing, or rather 'partnering with experts; we talk about the negative connotations versus the reality.
What should companies consider if they haven't used an outsourcer before ? We chat about offshoring...
2022-04-2251 min
HGS ANIMEEm direção à Heike Monogatari: A carreira de Naoko Yamada | Podcast HGS Anime #09Gapso, Nick, Leo Medeiros e Wendel Santos conversam sobre sobre Naoko Yamada - um dos maiores gênios do anime moderno - suas obras, as características e filosofias da diretora, além do contexto de sua saída da Kyoto Animation e da criação de Heike Monogatari.
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Matérias e arti...
2022-04-082h 08CX ChampionsCracking Open the Case Files: Highlights from Season 1 of CX DetectivesThis is a special episode highlighting key takeaways from past cases. In this episode, host Lyssa Myska Allen discusses tips for the best customer experience, from in-person to virtual, from top industry leaders.Quotes*”There's no easier audience to sell to than people who have already bought from you, know that you exist, and like the product. And so if you want to sell more to your existing customer base, you can increase their lifetime value, either through your core offering and doing a subscription service, or you can continue to launch new products that ar...
2022-04-0810 min
Public Health InsightA Look Back At The COVID-19 Response & How We Will Know When The Pandemic Is Over | ft. Dr. Lisa Doggett from HGS AxisPoint HealthAfter reaching the two-year anniversary since COVID-19 was declared a pandemic by the World Health Organization on March 11, 2020, we are once again left with more questions than answers about what the future might look like. But, in order to look at the future, we must first examine the past and the present. In this episode of the Public Health Insight Podcast, Dr. Lisa Doggett, Senior Medical Director at HGS AxisPoint Health, joins us to talk about lessons learned from:What public health got right during the COVID-19 response and some shortcomings;The importance of public health communication in...
2022-04-0544 minCX ChampionsScaling Up a DTC Brand with Orchid Bertelsen, COO at Common Thread CollectiveThis episode features an interview with Orchid Bertelsen. Orchid is the Chief Operating Officer at Common Thread Collective, an eCommerce growth agency. In this episode, Orchid talks about the three ways to grow, developing strategic partners, and how to do it all without losing the soul of your brand.Quotes*”There's no easier audience to sell to than people who have already bought from you, know that you exist, and like the product. And so if you want to sell more to your existing customer base, you can increase their lifetime value, either through your co...
2022-03-2139 minCX ChampionsThe Move to Mobile with Alexie Harper and Ori Ratner, Chief Product Officer and Chief Technology Officer of the Quantic School of Business and TechnologyThis episode features an interview with Alexie Harper and Ori Ratner. Alexie is the Chief Product Officer and Ori is the Chief Technology Officer at the Quantic School of Business and Technology. And they are also both Co-Founders. In this episode, Alexie and Ori talk about keys to designing an engaging UX, challenging learners with real-world scenarios, and how to leave students feeling like they’ve made meaningful progress in their studies.Quotes*”At the time the buzzword was ‘The Attention Economy.’ When we were identifying what was missing in education, we quickly zeroed in on the f...
2022-02-1641 minCX ChampionsBalancing Automation with Human Interaction with Melissa O’Brien, Research Leader at HFS ResearchThis episode features an interview with Melissa O’Brien, Research Leader at HFS Research. Melissa discusses simple ways to apply automation to both the customer and employee side to create an efficient and balanced customer experience.Quotes*”There's so much data, in particular in the contact center, that just gets overlooked. It's a treasure trove of information. How can you understand your customer before they call in? Do you have kind of a golden record or repository of this customer's background, their buying habits and what their social media sentiment has been? I think one of the bi...
2022-01-2629 minCX ChampionsLeveraging Technology to Meet the Needs of End Users with Boone Putney, Chief Technology Officer at Fetch PackageThis episode features an interview with Boone Putney, Chief Technology Officer at Fetch Package. Boone talks about bringing excitement and beauty into the customer experience, the importance of all teammates understanding the end user, and how technology and CX go hand in hand.Quotes*“I'm definitely passionate about the customer side of things. I think you can have some pretty hollow technology if you're not thinking about the implications of the customer experience. Same thing if you're exclusively thinking about the customer experience and not figuring out ways to leverage technology to deliver that experience.”
2022-01-1130 minCX ChampionsThe Pandemic Pivot with Keren Lynch, Publicist and Manager of Communications for the Anaheim DucksThis episode features an interview with Keren Lynch, Publicist and Manager of Communications for the Anaheim Ducks. Keren talks about the challenges they faced during the pandemic as an in-person events based business. She shares how the Ducks worked to be an asset to their community, and to engage with their fan base in new and unique ways, including socially distanced and virtual events.Quotes*“We ran a few food drives during the pandemic just to make sure everybody in our community had the resources during this time. We did a back to school drive wh...
2021-12-1523 min
Camping und Abenteuer mit Kind und Hund – Familienreisen im Oldtimer-WohnmobilMaus im Wohnmobil gefangen. HGS Maut Vignette in der Türkei beim Postamt. Besuch des Großen Basars.Wir haben unsere Maus lebend im Wohnmobil gefangen. Aufgrund des Schimmels unterm Bett im Oldtimer Wohnmobil haben wir unruhig geschlafen. Morgens habe ich "The Catch" von T. M. Logan (https://amzn.to/3ovrSOR) gelesen. Nach der Schimmelentfernung ging es dann zum PTT Postamt um den HGS Maut Aufkleber zu besorgen. Nach einem ausgedehnten Besuch des Großen Basars ging es im Regen zurück zum Wohnmobil. Dort habe ich einen weiteren Aktiensparplan bei TradeRepublic (https://sdig.it/traderepublic) abgeschlossen. Mittlerweile kann man auch Kryptowährungen bei TradeRepublic handeln. Mal schauen, ob wir noch das Champions League Spiel zwischen dem BVB und...
2021-12-0719 minCX ChampionsGetting Inside Your Customer’s Head with Tim Ash, Founder of TimAsh.com & PrimalBrain.comThis episode features an interview with Tim Ash, Founder of TimAsh.com & PrimalBrain.com. Tim talks about getting inside your customer’s head and creating an intuitive website that feels familiar and drives sales.Quotes*“You need to have focus and say no to 98% of audience expansion tactics. And then you have to have a super clear origin myth that almost acts like a magnet. A brand is not that visual styling you put on at the end. It's your brand voice and your attitude and your very reason for being. It's the mission. And that...
2021-12-0233 minCX ChampionsBuilding Your Customer Experience from the Ground Up with Robin Laine, Co-Founder & CEO of TransectThis episode features an interview with Robin Laine, CEO and Co-Founder of Transect, a SaaS company providing automated environmental compliance solutions for the built world. Robin talks about advocating for the customer, making a product 10 X better than the competition, and the life cycle of a startup.Quotes*“We really should be the guide along a customer's journey, not the hero of their journey. Like they are the hero, right. We're just here to make their lives better. And so much of it is listening to their pain points, listening to what brings them joy, lis...
2021-11-1726 min
HGS ANIMESonny Boy | Podcast HGS Anime #05Gapso, Léo Medeiros e Wendel Santos se reúnem com os convidados Muller e Rapha para examinar mais de perto, no cast deste mês, a estrela dos animes da temporada de julho/velhão 2021: Sonny Boy. É uma conversa de diferentes pontos de vista acerca do anime, sua staff e produção, a extensão de sua temática e abordagem, seus personagens e mais!
COMO MANTER ESSE PROJETO ACONTECENDO?
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2021-11-021h 33CX ChampionsWelcome to CX DetectivesCreating a great customer experience can feel like solving a mystery. How do you listen to your customers? What are their pain points? What do you do with the feedback they give you? From analytics to automation, how do you deploy the proper technology to get the right insights? Luckily, you’ve come to the right place. Welcome to CX Detectives. A podcast dedicated to cracking the case on your toughest CX challenges. In each episode, your host Lyssa Myska Allen teams up with a customer experience expert to discuss the most compelling CX challenges and how t...
2021-10-1201 min
Central Parish Radio's PodcastEXCEEDING EXPECTATIONS----(OCT, 2021 HGS)----Pastor E.A. AdeboyeSend us a textMinistration by Pastor E.A. Adeboye at the October 2021 HGS (YOUTH CONVENTION)., "EXCEEDING EXPECTATIONSPlease subscribe to our podcast to receive notifications of new episodes.Follow Central Parish Radio on Facebook, Instagram, and Twitter for updates of our programs on www.centralparishradio.org and information on our podcast or email us at info@centralparishradio.orgDon't Forget to subscribe to our Podcast to receive notifications of new uploads that will bless you greatly.Follow us on our Social Media Handles for details a...
2021-10-021h 54
HGS ANIMERebuild of Evangelion: Você Precisa Refazer | Podcast HGS Anime #04Gapso, Nick e Wendel Santos conversam sobre Rebuild of Evangelion, o contexto de sua existência, Hideaki Anno e o que ele tem a dizer para aqueles que cresceram com a série.
COMO MANTER ESSE PROJETO ACONTECENDO?
Se você deseja que este projeto vá além deste episódio, nosso Apoia.se está aqui. Este é um projeto que suga nosso dinheiro sem piedade, então ajude a tornar isso viável - https://apoia.se/hgsanime https://app.picpay.com/user/hgsanime
Matérias e artigos
Podca...
2021-09-121h 55
HGS ANIMETOP 6 Temporada Primavera 2021 | Podcast HGS Anime #03Gapso, Nick, Léo Medeiros e Wendel Santos relembram a temporada de primavera de 2021! Bem, a parte relevante dela.
TIMECODES
0:00:00 Introduções
Animes
0:1:23 - Odd Taxi
0:28:54 - SSSS.DYNAZENON
0:47:02 - 86: Eighty Six
1:06:08 - Fruits Basket
1:16 :05 - Super Cub
1:24:27 - Megalo Box
COMO MANTER ESSE PROJETO ACONTECENDO?
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2021-08-041h 37
HGS ANIMEFranquia Precure | Podcast HGS Anime #02Gapso, Nick e Wendel Santos e o convidado especial Testarossa discutem a franquia Precure! A equipe discute seus favoritos, conversa sobre os altos e baixos e dá muito amor ao seu legado.
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Podcast HGS Anime #02...
2021-07-041h 01
HGS ANIMEHelter Skelter: Risadas e Gritos Soam de Forma Bastante Parecida | Podcast HGS Anime #01Gapso, Nick, Léo Medeiros e Wendel Santos dão inicio oficialmente ao podcast do HGS Anime em um podcast de review de mangá! E que melhor maneira de começar do que com o tematicamente coeso e rico josei Helter Skelter?
COMO MANTER ESSE PROJETO ACONTECENDO?
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https://app.picpay.com/user/hgsanime
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2021-06-0657 min
2021-05-2822 min
HGS ANIMEComentando Animes de Janeiro/Inverno 2021 | HGS Anime #00 [PILOTO]À medida que avançamos em direção a uma nova temporada (na verdade, já estamos bem estabelecidos nela), é hora de mais uma vez olharmos para trás e examinarmos o saldo que ficamos com a temporada passada. Hoje, no episódio piloto do nosso novíssimo projeto, vamos rever alguns desenhos animados!
COMO MANTER ESSE PROJETO ACONTECENDO?
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https://app.picpay.com/user/hgs...
2021-05-021h 28
IT VisionariesUsing Automation To Drive A More Personalized CX with HGS Chief Digital Officer, Virgil WongFor years, marketers and technologists have envisioned a world where technology would be advanced enough and smart enough, that they could reach consumers on a deeper and more emotional level. Turns out, through the power of automation, that world may now exist.“I'm really talking about designing your digital channels so that they are cognitive. So you're reacting to what a customer might be feeling or thinking, being compassionate. So you're responding to the customer situation with a genuine effort to help. So we talk about implementing bots. It's not just about trying to impersonate a real-life hu...
2020-12-1751 min
Talking HealthTech48 - Dan Schulte, HGSDan Schulte is the Senior Vice President of Healthcare at HGS Inc, a global business processing outsourcing firm. Dan has decades of experience specialising in healthcare financial management, helping companies of all sizes find vulnerabilities, change processes, and realize immediate returns in bottom-line cash.
In this episode we will explore the complexities of the US healthcare funding model and take a deep dive into revenue cycle management, as well as some of the technology that supports the process.
Mentioned in this episode:This episode is supported by Vanta - the platform trusted by 14,000+ companies to get SOC 2 a...
2020-05-2518 min
CX FilesGraham Brown - HGS - A New Normal... The Future Of BPO And CXGraham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions, also know as HGS. He is based in the UK. I called Graham to ask him about the New Normal for BPO and CX - how can contact centres function in a world of social distancing? https://www.linkedin.com/in/graham-brown-7433891/ https://www.teamhgs.com/
2020-05-2223 min
The Crowd with Us PodcastPaul Goodsir & Philip Howard : HGS Developers share their Experience, Strategy and AdviceThe developers behind HGS Properties, Paul Goodsir and Philip Howard join CWU Co-founder, Rob Wilkinson, to share their decades of combined property investment, planning and construction experience. They discuss their most successful strategies and share how they’ve been able to mitigate risk in their developments. Predominantly focused on projects in and around London they made their success in areas such as Clerkenwell before they were trendy.
2019-11-0522 min
The Sam & Roxxy ShowSam is diagnosed with HGS and Roxxy shares a new sandwich recipeRoxxy introduces Sam to ice & jelly sandwiches (it’s a black thing 😂), they discuss career possibilities of being bouncers and Roxxy diagnoses Sam with HGS (home girl syndrome).
2019-11-0458 min
CX FilesWendy Shlensky - HGS - CXOutsourcers and BPO in 2019Wendy Shlensky is the Global Head of PR and AR at Hinduja Global Services (HGS), based in New York. Wendy was a speaker at the recent CXOutsourcers event in Windsor, UK, so I called to catch up on her conference takeaways and views on the future for BPO and CX in 2019. https://www.linkedin.com/in/wendyshlensky/ https://www.teamhgs.com/ https://knowledge-executive.com/cxoutsourcers/
2019-04-1212 min
The Music BoxMeet Min. Okey Nwaneri, Creator of HGS Radio: Christ Centered, Swagger CertifiedThis week on "TheMusicBox" with National Recording Artist Tanya Dallas-Lewis! Meet the creator of HGS Radio, Pastor Okey Nwaneri! http://www.hgsradio.com/about/affiliates/ Hour of Gospel Swagger Radio is a 24/7 ALL Gospel Radio station playing the best in Gospel music, whether its Rhythm & Praise, Hip Hop, Inspirational, Neo-Soul, Quiet Storm, Reggae or African.....they have just what you need!!!! No matter what you want to hear; They're ALWAYS keeping it Christ Centered….Swagger certified!!!
PLUS, as always, the hottest in Gospel Music, news, interviews, updates, how-to's and more! You'll get all this and MORE as I open up ''my m...
2014-05-3000 min
Hour of Gospel Swagger RadioHGS Radio Episode 17
HGS Radio Episode 17
(To hear this episode, click on the title directly above)
Back with a great episode from HGS Radio with DJ Chairmahn
Great music and conversation as always.
Playlist
1. Deitrick Haddon- Great God2. Papa San- Get Right 3. Chris August- Unashamed of You4. Knate- How It Feels To Be SavedIntroduction5. KB- 1006. Keron Ramsey- A Little More7. Newsboys- Live With Abandon8. Rocktown All Stars- Soundcode9. Andy Mineo- You Can’t Stop Me
2014-04-0200 min