Shows
HSMAI Europe Podcast: Tomorrow Starts NowSustainable Hospitality | Turning Purpose into Profit with Young Nguyen & Cecilie LaeskogenWelcome to HSMAI Europe’s second podcast edition of the Sustainability Series for 2024. This episode continues our journey toward responsible and profitable hospitality, spotlighting practical steps and leadership strategies to embed sustainability into daily operations. In this episode, host Gemma Greenwood is joined by two inspiring voices: Young Nguyen, Founder and CEO of D2O, and Cecilie Laeskogen, CEO of the award-winning Sundvolden Hotel in Norway. Together, they explore how hotels can move beyond sustainability buzzwords to real-world implementation—without breaking the bank. Young shares his expertise in resource and productivity manage...2025-06-1626 min
The Modern Hotelier#140: 2025 Hospitality Conference & Events Guide | with Brent HayhurstThis is our 2025 guide to the conference and events season in the Hospitality Industry.In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events:Digital Transformation in Hotels & HospitalityBITAC EventsAAHOACONDirect Booking SummitHITEC & HSMAIILC EventsHotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIREWatch the FULL...2025-02-2713 min
The dojo.live show / Interviews with Visionaries Shaping Travel TechWinning Group Business Strategies: Rethinking RFPs and Instant Booking for Maximum RevenueHow can hotels shift from reactive RFP management to proactive revenue capture with automation and instant booking?As a hospitality veteran with more than three decades of experience in hotel operations, sales and revenue management, Kristi White has a pulse on the needs of the meetings and events business. She brings a wealth of knowledge and experience to her role as Vice President of Reporting, Data and Analytics at Groups360, including expertise in hotel sales, marketing, revenue management and electronic distribution. White has advised hundreds of hotels around the world on their business strategy, improving hotel performance and...2025-02-2038 min
Heather Hansen OneillThe Mohegan Culture in Hospitality with John WashkoThis week’s theme: The Mohegan Culture in Hospitality
The Mohegan culture in hospitality is deeply rooted in its guiding philosophy, “The Spirit of Aquai.” This philosophy embodies core principles that shape every interaction and experience, including welcoming, mutual respect, cooperation, and building meaningful relationships. These values create a framework for delivering exceptional hospitality that resonates with guests on a deeper level. By prioritizing meaningful connections, the Mohegan culture fosters trust, loyalty, and a sense of belonging that encourages guests to return and share their positive experiences with others.
From Fear to Fire: Secret...2024-12-0432 min
Hospitality Daily PodcastCreative but Practical Uses for AI Today in Hotel Sales, Marketing, and Revenue Management (Takeaways From HSMAI's Latest Event) - Lou ZamerykaIn this episode, Lou Zameryka, founder of Alively and partner at Ventures Hospitality, shares insights on the creative use of artificial intelligence in the commercial functions of hospitality - sales, marketing, and revenue management - from a recent HSMAI event.Listen now to hear about:The importance of understanding different types of AI and their applications in the hospitality industry.How AI can be practically applied in sales training using video avatars and gamification.The role of generative AI in marketing and the need for hotels to optimize their content for AI-based conversational search.The concept...2024-12-0321 min
Adventures In BusinessHow to Take Your Digital Marketing to the Next Level through Relationships with Cory FalterReady to use your digital marketing to immediately hook people and draw them in? In this episode of Adventures in Business, Amani and Mandi chat with Cory Falter, partner at Lure Agency and president of HSMAI San Diego. Cory is an expert in digital marketing, and he shares how to use science and soul with relationships and revenue to improve your marketing (and your revenue). Cory shares the biggest marketing tactics hotels are missing out on, how to focus on relationships to impact your revenue, and his best tips for engaging LinkedIn posts. This one is great for anyone...2024-11-2252 min
HSMAI Europe Podcast: Tomorrow Starts NowSustainable Hospitality | Achieving Net Positive Practices with Glenn MandziukWelcome to HSMAI Europe’s first podcast edition of the Sustainability Series for 2024. This episode was recorded in the late summer, but published in October 2024 as a preparation for HSMAI Europe's Curate event (by-invitation-only) in London on 7th November 2024.We are excited to kick off this new season with a special guest, Glenn Mandziuk, CEO of the World Sustainable Hospitality Alliance. Glenn, an expert in sustainable practices with over 25 years of experience in tourism and hospitality, will be sharing insights into the Alliance’s mission of achieving net positive hospitality.In this episode, Glen...2024-10-0334 min
CoStar News HotelsHNN Recaps the HITEC and HSMAI Commercial Strategy ConferencesHNN editors Sean McCracken and Trevor Simpson talk about the top takeaways from HITEC and HSMAI Commercial Strategy Conference in Charlotte, North Carolina.2024-06-2610 min
Hospitality Daily PodcastWhat I'm Looking Forward to at HITEC and the Commercial Strategy Conference - Dorothy DowlingIn this episode, Dorothy Dowling, Managing Director of Horwath HTL, shares her insights on HITEC and the Commercial Strategy Conference coming up this week and discusses the importance of integrating marketing technology in the hospitality industry.Dorothy's perspective on the events - the importance of HSMAI as a community for professional growth, and the benefits of the overlap between HITEC and the Commercial Strategy Conference.Key themes and topics for 2024 - the commercial framework encompassing sales, marketing, distribution, and loyalty.Specific sessions and areas of interest - the importance of understanding FinTech...2024-06-2310 min
Hotel MomentYour commercial strategy as an evolution and not a revolution | with Jennifer HillIn this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover:Differentiating Commercial Strategy from Revenue Management - Commercial strategy is the integration of revenue, sales, marketing, e-commerce, digital, distribution, operations, and finance.Importance of Net Operating Income (NOI) in Commercial Strategy - Jennifer explains the significance of NOI as the profit left after expenses, emphasizing its direct impact on asset value and the need to understand the market demand for effective decision-making.Considering Profitability and Asset Value Alongside Revenue - Karen and Jennifer stress...2024-06-1916 min
Hospitality Daily PodcastUnlocking Talent: Insights from the HSMAI State of Talent Report - Dorothy DowlingIn this episode, Dorothy Dowling, Managing Director of Horwath HTL and special advisor to the HSMAI Foundation Board, shares insights from the HSMAI Foundation's third annual State of Talent Report, focusing on talent recruitment, retention, and engagement in the hospitality industry. Listen now to learn about:Introduction to the State of Talent Report (00:00) - Overview of the report and its significance in the hospitality industry.Differences in the 2024 Report (02:11) - How the 2024 report differs from previous years and the focus on practical applications and case studies.Challenges in Talent Recruitment and Retention (05:09...2024-06-1720 min
Hospitality Daily PodcastHow to Lead Multi-Generational Hospitality Teams Well - Bob Gilbert, HSMAIIn this episode, we're joined by Bob Gilbert, the President and CEO of HSMAI, who shares his thoughts on one of the key trends covered in HSMAI's 2023 -2024 HSMAI State of Talent Report: leading a multigenerational workforce well.Listeners will learn about:Effective Leadership: Strategies for leading a workforce that includes Baby Boomers, Gen X, Millennials, and Gen Z.Leveraging Experience: How to tap into the wisdom and expertise of older workers, particularly those aged 65 and above.Generational Differences: Adapting to the unique needs and expectations of different age groups...2024-04-2509 min
Hospitality Daily PodcastHow HSMAI Helps Hotel Sales, Marketing & Revenue Commercial Leaders - Bob Gilbert, HSMAIBob Gilbert is the President and CEO of HSMAI, the largest hospitality sales and marketing professional society in the world. In this episode, we explore the evolution of the hospitality industry and the pivotal role of HSMAI in shaping the careers of professionals in this field.Listeners will learn about:HSMAI's Mission: The core objectives of the Hospitality Sales and Marketing Association International and how it has remained a cornerstone for industry professionals.Adapting to Change: Learn about the association's ability to stay relevant through decades of industry shifts, from the advent...2024-04-2517 min
Most People Don't... But You Do!#132 Healthier Longer...The Vision of Alively and Lou ZamerykaImagine living to 100 while STILL BEING able to move, travel, and enjoy the world. Today's guest, Lou Zameryka not only challenges himself personally "to do" what "most people don't", he is incorporating this philosophy to help others as we all age.
I met Lou years ago when we served together on an Executive Board for HSMAI and have remained in touch. His career included 17 years with Booking.com. He continues to expand his professional relationships to learn and has now combined his personal passion for health as a co-found of Alively.com.
More about Lou...2024-04-1938 min
The Travel LeaderDepositing Trust with Dorothy DowlingDorothy Dowling, ISHC is a seasoned management consultant and growth advisor, with Horwath HTL with over 40 years of experience in the global hospitality industry. As the former Global Chief Marketing Officer and SVP of Sales at Best Western, she excelled at shaping marketing and commercial strategies. Dowling actively contributes to HSMAI and is a special advisor to the HSMAI Foundation Board. Her industry leadership earned her prestigious Lifetime Achievement awards from HSMAI, the NYU Investment Conference, and GBTA. She holds an Honours BA and MA from the University of Waterloo, completed executive programs at Harvard and MIT, and holds...2024-03-2046 minThe Modern Hotelier#59: Strategies For Being Fearless in Hospitality | with Mercedes BlancoMercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry. In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer...2024-03-1239 minMost People Don't... But You Do!#127 John Washko of Mohegan Sun; The Spirit of AquaiToday's guest, John Washko, is the Vice President of Sales & Marketing at Mohegan Sun, located in Mystic Country, CT.
He embraces The Spirit of Aquai, which equates to the core values and the hospitality culture at Mohegan Sun.
Listen to this interview to understand how John is such a natural fit to enliven the four key principles that define how this magnificent casino complex treats their guests and how their employees treat each other.
1. Welcoming
2. Mutual Respect
3. Cooperation
4. Building Relationships
Through his leadership, the complex...2024-03-0237 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | Insights from Lighthouse (formerly OTA Insights)Welcome to HSMAI Europe’s sixth podcast edition of the employer branding podcast series for HSMAI Europe.Today we are very pleased to have joining us, Gino Engels, Co-founder and Chief Customer Officer at Lighthouse, formerly OTA Insight, and an HSMAI member and sponsor.Having just rebranded the company, Gino will tell us what this entailed and what it meant for the company culture.This episode will be the last focusing on this topic. In the next few episodes in 2024 we will focus on Sustainability.2023-12-3035 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | Insights from IHG Hotels & ResortsWelcome to the fifth edition of the employer branding podcast series for HSMAI Europe.Today we are very happy to have joining us a dynamic duo from IHG Hotels & Resorts; Michael Wierling, Director of HR for Northern Europe and chair of HSMAI Europe’s People & Culture Advisory Board, and Mareke Watson, General Manager at the Holiday Inn Express Munich City West and a member of the IHG Global Diversity, Equity and Inclusion Board.2023-12-3044 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | Global Insights: Elevating Hospitality Talent and Culture with Accor BrandsWe are here to talk about effective strategies to attract talent to our hotels and the industry as a whole, and, of course, retaining them. Effective Employer Branding – how we effectively sell our companies, brands, and the industry at large to current and future talent – is absolutely crucial. Our podcasts aim to share knowledge, ideas and best practice to ensure we refine our employer branding strategies, promoting hospitality as an aspirational career option. We’ve already spoken to a wide range of industry professionals in this series, each bringing a new perspective to this topic.Today we are lu...2023-11-3038 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | Building a Diverse Future: HR Insights in HospitalityIn this episode, Gemma Greenwood, HSMAI Europe journalist, interviews Josefine Janson, Director of Human Resources for Norway at Hotel Group. The discussion centers around the topics of diversity, equity, inclusion, and belonging in the hospitality industry.Janson discusses the strategies and initiatives implemented by Radisson to attract and retain diverse talent, including utilizing social media and engaging with schools. The importance of effective employer branding and honest communication is highlighted throughout the conversation.This is 'Building a Diverse Future: HR Insights in Hospitality,' part of our ongoing series on employer branding.2023-11-2333 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | How to recruit and retain talent in hospitalityIn this episode, Gemma Greenwood, journalist for HSMAI Europe sits down with Roland Seddon. Roland is currently Managing Director of MRK Associates, a UK-based recruitmentand career consultancy specialising in an area very relevant to HSMAI Europe – revenue management roles.Much more than a recruitment agency, MRK provides long term care andsupport to jobseekers and employers with the goal of driving development andimprovement in the workplace.So Roland is in a unique position to share his insights working closely with bothemployers and employees in the sector, particularly those in revenue2023-11-1640 min
HSMAI Europe Podcast: Tomorrow Starts NowEmployer Branding | How to retain talent in hospitalityIn this episode, Journalist, Gemma Greenwood, HSMAI Europe meet up with Dimitris Manikis, President, Europe, Middle East and Africa at Wyndham Hotels & Resorts to discuss the topic of Employer Branding and how to retain talent in hospitality.2023-11-0740 min
Anfitriones del DestinoEpisodio 011 - Desempeño del turismo en 2023, mejores patronos y aniversario HSMAILe echamos un vistazo al desempeño de la industria en los primeros ocho meses del 2023. También hablamos sobre una distinción que recibimos como uno de los mejores patronos de Puerto Rico y discutimos el primer aniversario del Capítulo de Puerto Rico de HSMAI (siglas de la Asociación Internacional de Ventas y Mercadeo de la Industria Hotelera).
2023-10-0430 minMost People Don't... But You Do!#105 Choices Lead to Chances for Happiness; Donna Quadri-Felitti (Penn State School of Hospitality)Today's podcast guest is Donna Quadri-Felitti, who heads the School of Hospitality for Penn State University. She is a dear, supportive friend that continues to TEACH me and others not only about our industry, but also about life.
We discuss:
-How education and experiences lead to choices, which then can enable greater happiness.
-How their program sequencing changed to adapt to the needs of their students after the pandemic
-The role of her significant other in her success and work integration
-Being humble and a lifelong...2023-09-1543 min
Ignite Your Confidence with Karen LaosResist the Urge to Give Your Power Away with Jennifer HillTangible Takeaways:Resist the urge to give your power away. Step into your power.It can be common to fall into the trap of taking a backseat to stronger, louder, more experienced voices. There is a reason for this - women have been conditioned to do this!Whenever we take action or inaction, we’re impacting those around us. Be intentional about when you speak up and when you don’t. Your voice matters to others! Just do it. Things are rarely as uncomfortable or bad as you expect them to be.When it comes to presenting on stage...2023-07-2632 minCoStar News HotelsHNN Recaps HITEC 2023 and HSMAI Commercial Strategy Week: Day 2 The Hotel News Now team shares the top takeaways from the second day of the 2023 HITEC conference and HSMAI's Commercial Strategy Week.Read more on CoStar.Click here to sign up for the Hotel News Now Daily Update. 2023-07-1910 minCoStar News HotelsHNN Recaps HITEC 2023 and HSMAI Commercial Strategy Week: Day 1The Hotel News Now team shares the top takeaways from the first day of the 2023 HITEC conference and HSMAI's Commercial Strategy Week.Read more on CoStar.Click here to sign up for the Hotel News Now Daily Update. 2023-07-1914 min
Brain Box - The Leadership Podcast29. "Leadership Snippets": Ms. Sonnia Singh, MD, HSMAI India; ex-Oberoi, DLF, Taj Group, Dusit, Ibis & Cathay PacificTo wrap up the Women's Day Series, we present the "Leadership Snippets" of one of the strongest women in our podcast.
She has virtually done it all - changed industries (from Airlines to Hospitality to Career Coach to Author); changed profiles (Training to Sales to Marketing to Communications / PR to Entrepreneur) .. the constant is that she's never shied away from a challenge.
The Snippets essentially focus on what Leadership means to her & a very interesting take on what free-flowing advice she would give to a much-younger Sonnia.
Link to the entire episode: https://anc...2022-03-2406 min
My Secrets to StaminaInterview: A Rising Leader, JJ AbuelhawaI believe my podcast must showcase different perspectives on stamina - from different industries, different walks of life and in different stages in their career.On this episode, I welcome a young, true rising sales leader in the hospitality industry – her determination, focus and grit is why I wanted to have her on my podcast. She is the ADOSM at the Hyatt Regency in Dulles, a part of HEI Hotels & Resorts. My husband, Lefty has had the opportunity to work with her on the HSMAI National Rising Sales Leader Council for the past two years. JJ is...2022-02-0333 minBrain Box - The Leadership Podcast20. Sonnia Singh: Managing Director, HSMAI India; Leadership Coach & AuthorThe first podcast of 2022 starts off as a "LinkedIn Live" event and this is the audio-only version.
My first LIVE guest is Sonnia Singh - She’s a Career Transitions & Leadership Coach, Managing Director of HSMAI India, an accomplished author & has also had a remarkable career in the hospitality space with behemoths like Oberoi Group, Taj Group, Park Hotels, Ibis, Accor - across both Sales & Marketing functions.
Subscribe to our "Brain Box Media" channel on LinkedIn where we also host our LinkedIn Live sessions, a Mentza channel & Twitter Spaces. 2022-01-0727 min
Hozpitality Group- Jobs, Courses, Products, Events and News- Building the Hospitality CommunityHSMAI’s Much Anticipated ROC 2021 is Set to Kick-Off in Two WeeksWith over 350 registered delegates so far, the hybrid event is gearing up to welcome top hospitality professionals from across the GCC & Middle East Region
#HospitalitySalesandMarketing #ROCconference #ROC2021 #renew #rebuild #recover #revenuemanagement #BobGilbert #KellyMcGuire #hozpitality
https://www.hozpitality.com/Hozpitalitygroup/read-article/6135_hsmai-s-much-anticipated-roc-2021-is-set-to-kick-off-in-two-weeks.html2021-11-2403 minHozpitality Group- Jobs, Courses, Products, Events and News- Building the Hospitality CommunityHSMAI to Unite Hospitality Professionals and Innovation at ROC 2021Special offers are now available for the 4th edition of ROC, set to take place in Dubai on December 6-7
#HospitalitySalesandMarketingAssociationInternational #HSMAI #ROC2021 #InterContinentalDFC #IssamKazim #BobGilbert #MonaFaraj #renew #rebuild #recover #salesandmarketing #Alldetails #hozpitality
https://www.hozpitality.com/Hozpitalitygroup/read-article/5827_hsmai-to-unite-hospitality-professionals-and-innovation-at-roc-2021.html2021-10-1004 min
Most People Don't... But You Do!#37 Calm, Content, and Curious: Bob Gilbert's Rise From Dairy Farmer to Association Leader ExtraordinaireToday's podcast guest is Bob Gilbert, President & CEO of the Hospitality Sales & Marketing Association International. One of the strongest, smartest, and most genuine hospitality leaders I have ever met. He grew up on a dairy farm in upstate New York where he learned the value of hard work, core responsibilities, dependency, and leadership. His curiousity led him to a path in hospitality where he quickly applied his skills to influence others.
We discuss:
-Why Cornell suggested the world of hotels instead of agriculture for him.
-How he learned his listening skills.
-Hi...2021-09-1739 min
Decoded - A Marriott Digital Services Podcast11. We're BACK! News from Google, Twitter, Instagram & HSMAIWe're back after a small break with Decoded - A Marriott Digital Services Podcast, we discuss the latest and greatest in digital marketing. Join us, along with special guests and leaders across the travel and digital marketing industry for new episodes every second Monday. This week we chat: Google making 4,500 changes / improvements in 2020 (2 Mins, 30 seconds) Google changing the way they display title tags (7 Mins, 30 Seconds) Instagram news and change of positioning (11 Mins, 02 Seconds) Instagram reels (16 Mins, 27 Seconds) Google link spam update (28 Mins, 06 Seconds) Twitter fleets (31 Minutes, 37 Seconds) Twitter spaces (34 Minutes, 43 Seconds) HSMAI Marketing Strategy Conference (39 Minutes, 30 Seconds)Than...2021-09-1343 min
Bollotta-FIDE44. Special Event Industry Association Panel DiscussionRecently Anthony had a challenging situation that left a bad vibe concerning his longstanding membership in a special event association, that situation lead to this week’s episode of Bollotta-FIDE. Anthony and Alex are joined this week by a panel of leaders from 4 different distinguished Special Event Industry Organizations & Associations to discuss their purpose, specific audience, their value and even some of their evolutions post pandemic. They touch upon what an individual should consider before joining an association and what should be your focus when finding your niche. They also discuss the value of SHOWING UP to meetings and ge...2021-08-271h 19