Shows
HTC TechWaveInside The SDLC Chaos: What OmniDev AI Sees That You Can’tStill shipping tickets in a world of broken promises? It's time to stop chasing fragmented workflows and embrace a smarter era of software delivery. In this episode of HTC Tech Wave —Inside the SDLC Chaos — host Neerja sits down with Annie Freeman, Associate Director – Data & AI at HTC Global Services, to unpack how OmniDev AI is transforming the software development lifecycle. OmniDev AI isn't just another DevOps too, it's an AI co-pilot that links business intent to every line of code, test, and operation. This is where silos turn into synergy, and chaos turns into clarity.W...
2025-08-2512 min
HTC TechWaveFrom Search To Product Discovery: How AI Is Transforming E-commerceSearch is old news—smart discovery is the new power play! In this latest episode of HTC TechWave, Adnan Saulat (HTC Global Services & HTCNXT) teams up with Thomas Buffery (Crownpeak) to unpack how AI is flipping the script on e-commerce. Think real-time relevance, intelligent productranking, affinity scoring, and GenAI-driven conversational search—all working together to help customers find exactly what they want, faster than ever. A product discovery platform!From reducing returns to boosting loyalty and conversions, this is where retail gets smarter. And with HTC as Crownpeak’s trusted implementation partner, businesses can go from insight to imp...
2025-04-2421 min
HTC TechWaveSeeking Deeper Customer Connect: AI in Marketing (Part 2/2)Welcome to HTC TechWave! Amit Tyagi, CMO of HTC Global Services, is back with Part 2 of the TechWave Podcast: “Seeking Deeper Customer Connect – AI in Marketing.”Building on Generative AI, multimodal content, NLP, and predictive analytics from Part 1, he now explores how AI is reshaping customer interactions—driving hyper-personalization, real-time decision-making, and behavioral nudges that subtly influence purchasing patterns and brand loyalty. But with this transformation comes responsibility. Amit underscores the need to balance automation with human intuition, emphasizing that while AI streamlines processes, empathy, creativity, and ethical transparency remain irreplaceable.And what...
2025-02-2616 min
HTC TechWaveSeeking Deeper Customer Connect: AI’s impact in Marketing (Part 1/2)Welcome to HTC TechWave, where we dive into the world of AI and its game-changing impact on marketing. AI is flipping the marketing world on its head, and businesses need to jump on board with purpose and strategy to keep up. The future of marketing? It’s all about building those personal,
emotional connections that turn customers into loyal fans.
Here’s our episode where Amit Tyagi, CMO of HTC Global Services, takes us through how AI is changing the marketing game. He dives into Generative AI, multimodal content, NLP, and predictive analytics, revealing how they’re redefi...
2025-02-0715 min
HTC TechWaveAI’s impact on Customer Experience – Part 2Adnan Saulat and Shammo Ghosh are back with Part 2 –
unpacking more game-changing insights on the future of AI and its role in customer experience. In this episode, they dive into trust, ethics, and the balance between automation and human touch—key topics and use cases that are transforming industries like insurance and retail. How do we build trust in AI? What safeguards ensure it’s used ethically? What’s next for sci-fi-like, AI-driven customer touchpoints—sensory, gesture, and sensor-based interactions redefining engagement? From theory to real-world scenarios, this discussion covers it all!
Tune in now for an eye-openin...
2025-01-3018 min
HTC TechWaveAI’s Impact on Customer Experience – Part 1/2Wondering how AI is rewriting the rules of customer service? Tune in to the latest HTC TechWave Podcast, where Adnan Saulat and Shammo Ghosh break it all down in an engaging and insightful conversation.
From AI-driven personalization to vision AI and agentic decision-making, they unpack how these transformative technologies are reshaping industries like insurance, travel, and retail. They also explore how AI is evolving from niche applications to becoming a powerhouse framework for smarter, seamless customer experiences.
Plus, get a sneak peek into how HTCNXT, powered by our MAGE platform, is leading this transformation.
This isn’t...
2024-12-2315 min
HTC TechWaveAI’s Impact on Customer Experience – Part 1/2Wondering how AI is rewriting the rules of customer service? Tune in to the latest HTC TechWave Podcast, where Adnan Saulat and Shammo Ghosh break it all down in an engaging and insightful conversation.
From AI-driven personalization to vision AI and agentic decision-making, they unpack how these transformative technologies are reshaping industries like insurance, travel, and retail. They also explore how AI is evolving from niche applications to becoming a powerhouse framework for smarter, seamless customer experiences.
Plus, get a sneak peek into how HTCNXT, powered by our MAGE platform, is leading this transformation.
This isn’t...
2024-12-2015 min
HTC TechWaveEmpowering the Future of Work: How AI Copilots Enhance Human ProductivityA new breed of AI assistant has recently emerged, specifically designed for enterprise users—yes, we’re talking about AI co-pilots! In this episode, Rajeev Bhuvaneswaran, our dynamic VP of Digital Transformation and Innovation Services, dives into this exciting topic! He explores the fascinating world of AI co-pilots—intelligent tools leveraging LLMs and advanced algorithms to revolutionize how we work. Rajeev shares insider tips on the myriad benefits of AI co-pilots across various applications, from aiding software developers with code suggestions through platforms like GitHub Copilot to enhancing customer service with real-time knowledge access. He also addresses integration challenges and cr...
2024-10-0721 min
HTC TechWaveHow enterprises can strategically prepare for AI integrationAI integration presents a range of challenges for businesses, from compatibility with legacy systems to ensuring ethical practices and overcoming scalability issues. In this debut episode of HTC TechWave, Sudheer Kotagiri, Global Head of Architecture and AI Platforms, offers a strategic guide for enterprises looking to adopt AI effectively. Sudheer delves into key topics like aligning AI initiatives with business goals, building cross-functional teams, and fostering the cultural transformation required to drive innovation. He also discusses Responsible AI frameworks and how enterprises can mitigate bias and ensure accountability. Additionally, the episode highlights practical solutions for measuring AI success through KPIs...
2024-09-1116 min