Shows
Nothing Small About BusinessSuperhero Approach to Customer Service with Hank EbelingIn this conversation, Hank Ebeling, founder of H4 Training Gyms, shares his insights on the critical role of customer service in small businesses. He emphasizes the importance of creating a service-driven culture, being responsive to customer needs, and handling negative situations with care. Ebeling discusses practical strategies for businesses to improve their customer service, including the concept of 'surprise and delight' to enhance customer experiences. He also highlights the significance of having a clear service vision and standards to guide team behavior and ensure consistency in service delivery.TakeawaysCustomer service...
2025-12-0934 min
Office Hours with David MeltzerHank Ebeling, Cole Nussbaumer Knaflic, Dr. Tracy Gapin | IG LiveHank Ebeling
Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.
Cole Nussbaumer Knaflic
Cole Nussbaumer Knaflic is the CEO of Storytelling with Data and a leading expert in...
2025-05-1534 min
Little Gym, Big Heart with Devin GageNon-Stop 5-Star Reviews for Your Gym - with Hank EbelingDo you want consistent 5-star google reviews, and amazing experiences in your gym? Hank Ebeling is the customer service King and outlines his model for serving clients in any fitness business!
2025-03-0249 min
Success Trails PodcastRobb Davidson""Axiom Media Group"Robb is a founder of Axiom which is the manifestation of their shared vision to build something bigger than themselves.After repeatedly referring clients to each other, Robb and his co-founder Cody recognized how similar—and yet vastly different—their two unique disciplines were. How much stronger could they be if they joined forces? A lot, as it turns out.Together with a dream-team of professional creators, we work to multiply our clients’ efforts and make quality, one-of-a-kind content.https://www.weareaxiom.com/Also..If you are a small busine...
2024-07-0735 minSuccess Trails PodcastDan Goodman:"Varsity House Gym"Dan Goodman is one of the owners of Varsity House. For more on Dan and Varsity House check out the links below:https://varsityhousegym.com/https://businessofstrength.com/about/Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to...
2024-06-2533 minSuccess Trails PodcastDoug Bella & David Hunt:"Town House Cafe"Doug runs the cafe, David the bookstore. This duo puts out not only great books and food but hospitality. As owners of Town House Cafe these two run a smooth service first operation. For more:https://townhousecafe.com/Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right fo...
2024-06-1741 min
The Dealer PlaybookForget the Gimmicks: How to Win Customers for Life with Hank EbelingHank Ebeling is the Owner and Lead Coach at H4 Training. With a background in the fitness industry and a deep understanding of hospitality, Hank has honed his skills in delivering exceptional customer experiences. His expertise has helped numerous small businesses differentiate themselves through superior service, making him a sought-after consultant and author of "Crushing the Competition with Service."What We Discuss in This Episode:In this episode I sit down with Hank Ebeling to uncover the secrets of turning customer service into a formidable competitive advantage. Hank passionately discusses why...
2024-05-3025 min
The Fitness Business School with Pat RigsbyCustomer Service 101 with Hank EbelingToday, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Connect with Hank: Facebook: @hankebelingiv Instagram: @hankebeling LinkedIn: @hankebeling Link for Hank's free SUPERHERO CUSTOMER...
2024-05-2031 minThe Fitness Business School with Pat RigsbyCustomer Service 101 with Hank EbelingToday, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Connect with Hank: Facebook: @hankebelingiv Instagram: @hankebeling LinkedIn: @hankebeling Link for Hank's free SUPERHERO CUSTOMER...
2024-05-2031 minSuccess Trails PodcastRyan Weidner:"What's Brewing?"Ryan is the co-founder and chief financial officer of Pollyanna Brewing Company.Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30min
2024-05-0231 min
The Business Of Strength PodcastEP 150: Super Hero Customer Service with Hank EbelingOn this episode of the Business of Strength Podcast Dan Goodman is joined by Hank Ebeling. Hank is a customer service specialist who is a published author, speaker, and owner of two H4Training gyms just outside of Chicago.
Hank breaks down how working at a fancy hotel in Vegas put him on the path towards providing exceptional service.
How he differentiated himself at a big box gym that eventually led him to owning and operating two of his own gyms.
The surprise and delight effect for small businesses and how it improves cli...
2024-04-1646 minSuccess Trails PodcastDrew English:"Take the middle seat"In this episode, Drew English, Founder of Charter and Co. shares his experience of building a successful video production company. Find his company with the link below. https://www.charterandcompany.com/ If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a c...
2024-04-1534 minSuccess Trails PodcastStacy McCarthy & Lindsay Fleming:"Take Two"This episode features two amazing business owners and therapists in Stacy McCarthy and Lindsay Fleming. Not only are they great business leaders put they also have their own podcast called Take Two. Their businesshttps://www.mainstcounselingsolutions.com/Their podcasthttps://www.lindsayfleminglpc.com/taketwopodIf you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if...
2024-04-0247 min
Small Business Quick WINS w/ Jay Schwedelson l Presented By ThryvCOST-EFFECTIVE Customer Service w/ Hank Ebeling I Expert Deep DiveIn this episode of small business Quick Wins, host Jay Schwedelson interviews Hank Ebeling, founder of the fitness and training company H4 Train Me. They discuss key customer service tips, strategies, and philosophies for small business owners, with Hank drawing on his decade plus of experience running his own fitness studios. Listeners can expect to gain actionable and cost-effective customer service tactics that can make an immediate positive impact.Discussion Points:- Focus on being highly responsive to customers and prospects (00:03:45)- Communicate with customers even if you don't have all the answers...
2024-02-2216 minSuccess Trails PodcastKatie Fish:"Charge The Storm"This episode features Katie Fish from the Kat Fish Group. With over 25 years of real estate experience, Katie knows the ins and outs of the business. She has spent time in sales, sales management, recruiting, training and hiring at both Pulte Homes and Centex Homes. For more info on Katie checkout her website below. https://thekatfishgroup.kw.com/If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a r...
2024-01-3033 minSuccess Trails PodcastAustin & Caleb: "Brothers Nuts"In this episode you get to hear some great insight from our youngest guests yet. From a family heartbreak to a successful business listen in as these brothers dish out advice that you ca adopt for your business.You can purchase their great product below:https://www.brothersnuts.com/ If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out i...
2024-01-1542 min
Fitness Business Podcast: Leadership, Innovation, and Profit4 Step Process for Handling Customer Complaints with Hank EbelingHank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution...
2023-09-2632 minThe Fitness Business Podcast4 Step Process for Handling Customer Complaints with Hank EbelingHank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution...
2023-09-2632 minSuccess Trails PodcastCarl Schanstra:"Multi-Entreprenuer"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Carl is an accomplished entrepreneur, innovator, and business leader who has made significant strides in various industries. With an impressive...
2023-07-2527 minSuccess Trails PodcastJim Duda:"Growing the family business"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jim Duda,third-generation family owner of Millie’s since 2016 which has been open since 1959.
2023-07-1238 minSuccess Trails PodcastJenny O'Brien:"Dancing Business Machine"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jenny has been dancing for over 30 years and studied jazz, tap, ballet, lyrical, and musical theater. She has been te...
2023-06-2833 minSuccess Trails PodcastAnn & Phil Mahan:"Making Wine From A Passion"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:After traveling the world to seek out the best wines, the finest earth, and the most knowledgeable winemakers in the...
2023-06-2040 minSuccess Trails PodcastRenee Pollino:"Providing More Than Just Coffee"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:As the daughter of Puerto Rican and Italian immigrants, Renee's mixed heritage has given her a unique lens to...
2023-06-1430 minSuccess Trails PodcastGladys Schanstra:"More Than Just a Designer"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Gladys Schanstra, CMKBD, Allied ASID, studied aerospace and mechanical engineering before falling in love with design and earning her Bachelor...
2023-05-3025 minSuccess Trails PodcastKate Kemph:"From Home Based to Brick-And-Mortar"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minKate Kemph is the owner of Kie & Kate which celebrates 12 years at their brick and mortar store and 15 years in business. They are the proud re...
2023-05-2326 min
Customer Service RevolutionHow to Crush the Competition with ServiceCustomer service is often seen as a "soft skill," something nice to have but not necessary for a business to run well. It's an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You're delivering a high level of service in what may be an unexpected environment. It takes an everyday experience and transforms it into a special one. In this episode of The Customer Service Revolution, John interviews Hank Ebeling, owner of H4 Training...
2023-05-1729 minSuccess Trails PodcastRyan Tracy:"Scientist Turned Brew Business Savant"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor this episode:Rya Tracy opened his original Beer On The Wall in Park Ridge expanding out to Arlington Heights in 2020, and Elmhurst...
2023-05-1538 minSuccess Trails PodcastJackie Errico:"Get Your GRIT On"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jackie Errico has been in the fitness industry for over 13 years. She has her Bachelor’s in Exercise Science and he...
2023-05-1133 min
Gym Business Coach PodcastCustomer Service Superpowers with Hank EbelingIn an industry where competition is fierce, such as the fitness industry, it can be challenging to stand out from the crowd.However, one area where gyms can differentiate themselves is through exceptional customer service.In this episode, Tim and Randy are joined by Hank Ebeling, who brings a unique perspective on customer service in our industry.He has authored a book, "Crushing the Competition with Service," which stresses the importance of viewing customer service as a competitive advantage.This approach emphasizes the importance of having strong leadership in place, implementing...
2023-05-0231 minSuccess Trails PodcastJulio Cano:"From Soccer To Tacos"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor todays episode:Born and raised in Mexico City, Julio moved with his family to Illinois in 1996. He had his first experience working...
2023-04-1828 minSuccess Trails PodcastSarah Whitt:"Giving You A Stylish Touch"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Sarah Whitt is the owner + curator of House of 423, a boutique featuring an elevated line of women’s clothing and ac...
2023-04-1131 minSuccess Trails PodcastVinny Balistreri:"It Can Take One Little Thing To Make A Great Experience"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minVince Balistreri a renowned leader in the food and beverage industry. As partner of Niche Restaurant, it has always been his job to not only...
2023-04-0541 minSuccess Trails PodcastJamie Saam & Lisa Koivu:"Strengthening Women Entreprenuers"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minJamie Saam and Lisa Koivu are the ladies behind Start Something Studio. It is a women-owned digital marketing company and consultancy. Its services include web...
2023-03-2942 minSuccess Trails PodcastEric Farrell:"It's All About Relationships"Eric Farrell along with his partners own Bottle Theory a hybrid taproom and bottle shop with a 600-square-foot kitchen in the suburbs of Chicago. In this episode we discuss some topics which include:>What Eric learned from his hospitality background >How to compete in a crowded market>The value of face to face interactions>The importance of the owner to be involved in the interview processWebsite:https://bottletheorytaproom.com
2023-03-2235 min
The Gym Lords PodcastJay Randall, Jerry Trubnan, Hank EbelingThis Episode we interview Jay Randall, Jerry Trubnan, Hank Ebeling about their take on being a Gym Owner.Welcome to the Gym Lords Podcast, where we talk with successful gym owners to hear what they're doing that is working RIGHT NOW, and to hear lessons and failures they've learned along the way.We would love to share your story!If you'd like to be featured on the podcast, fill out the form on the link below.https://gymlaunchsecrets.com/podcast
2023-03-161h 25Success Trails PodcastTodd Durkin:"Bring The Impact"In this episode I have the honor to interview a mentor and friend Todd Durkin. Todd Durkin, MA, is an internationally recognized performance coach, trainer, keynote speaker, author, and life-transformer who motivates, educates and inspires people worldwide. He trains NFL, MLB, MMA athletes at his award-winning gym, Fitness Quest 10 in San Diego, CA. He is a 2-time Trainer of the Year, a best-selling author, a recipient of the Jack LaLanne Award, and the 2018 Canfitpro International Presenter of the Year. His Todd Durkin IMPACT Show podcast motivates millions, he leadsthe Todd Durkin Mastermind Group for fitness entrepreneurs.
2023-02-2841 min
Behind the DreamersCrushing the Competition with Service: Gym Owner Finds Success Putting People Over ProfitsSend us a textHank Ebeling is a sought-after speaker, small business entrepreneur, and the founder and owner of H-4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast, focusing on small business owners and their success. He also recently authored the book Crushing the Competition with Service.Hank says he learned the value of customer service early in his fitness career and realized its power in helping distinguish you from others...
2023-02-1536 min
Todd Durkin IMPACT Show7 Principles to WOW & Dazzle Your Customers Consistently | Ep. 288 with Hank EbelingIs great customer service a dying thing? Like me, have you had any bad customer experiences lately? I know it doesn't happen at your work or business, but I bet you have experienced some bad service recently at a restaurant, shop, gym, or retail business in the last month alone. Truth be told, creating extraordinary customer experiences is MORE important than ever these days and I want to dive deep into that today and discuss how we can consistently dazzle and WOW our clients, customers, fans, and tribe/community even more consistently. In today's episode...
2023-02-061h 02Success Trails PodcastZach Liporace:"Poppin' Bagels"In 2017, after 6 years of living in LA and searching tirelessly for a bagel that hit the right spot, Zach Liporace decided to take matters into his own hands. After scouring Los Angeles for a bagel that married a soft, fluffy inside with a fresh crispy exterior, and just the right amount of chewiness, Pop's bagel journey began in a small studio apartment in Los Feliz.In this episode we discuss:>How you need to grind in the early years to build your business>The challenges of handling not so great employees>How you...
2023-01-3145 minSuccess Trails PodcastTom Anderson:"I Can Do Better"A long time carpenter turned business owner Tom Anderson shares his insights in being successful with different businesses.In this episode we discuss:>Why Tom decided to go from home renovations to the dumpster business>The importance of customer service for business success>Building your business through relationshipsFor more information about Red Oakhttps://www.redoaktogo.com
2023-01-3032 minSuccess Trails PodcastKevin & Alisa Kulhanek:"Let Us Make You Memories"In this episode I speak with the husband and wife duo behind The Bridge Lemont. With no experience in the event venue space this couple has transformed an old building into a gorgeous and profitable wedding venue. In this episode we discuss:>The importance of learning your industry from others who have had success>Marketing a new business through social media>Balancing a business together as a couple>Making adjustments within your business as you grow>Taking care of your team properlyAnd more!For more about...
2023-01-1239 min
Customers First PodcastThe Importance of Excellence in Customer Service with Special Guest Hank Ebeling. Join Tacey and her Special Guest, Author of Crushing the Competition with Service, Hank Ebeling. Today's Topic: The Importance of Excellence in Customer Service. There is so much competition out there today; the one thing that they can't replicate is how you make people feel when interacting with your brand. Good or bad, it's the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create...
2023-01-0328 minSuccess Trails PodcastSarah Azarela:"Professional Amateur"Do you know the origin of the word amateur? Today’s guest Sarah, of Sarah Crost Creative talks about starting a small business, and then starting over again. We discuss the joy of being a professional amateur and what customer service traits transfer across industries. Sarah’s service mindset was an asset when she started in the hospitality industry, helped her shine in wedding photography, and continues to be an asset as a branding photographer for small businesses. We talk about>Creating a sustainable worklife, >Being stubborn with your happiness, >Looki...
2022-11-0733 minSuccess Trails PodcastMonica LeFever:"Wine Shark"Monica Lefever owns Evolet Eve Wine Shop which is an experience like no other in the way to shop for artisan wine and craft beer. The space is designed with family in mind, so whether or not you have your kids, you can get the wine shopping experience. Monica’s shares about major roadblocks due to the pandemic and the sudden drop of bank funding she experienced. She also shares about how important a quality business plan is if you are going after money for your business.
2022-10-0341 minSuccess Trails PodcastMeghan Cox & Bridget Nolan:"Bringing Sunshine To Your Social Media"This episode features two smart and energetic women in Meghan Cox and Bridget Nolan of Sunshine Social Media. In this episode you will learn:-How Sunshine Social Media grew its business early on-How a match made in heaven was made by Megan in connecting with Bridget-The importance of not comparing yourself to other businesses in your field-Great tips on social media for your business!And much more!-
2022-08-2442 minSuccess Trails PodcastAdam Pratt:"Doing Right By The Customer"Adam Pratt owns the unique business Chaos To Memories https://chaostomemories.com located in Wheaton Illinois. With 20 years of experience in technology and design, Adam helps clients organize their family photos, preserve their memories, and tell their story. In this episode we discuss:>Why Adam is against discounting and likes giveaways>What Adam learned from his time at Adobe when it comes to your customers and clients>Building a staffAnd much more!
2022-08-0938 minSuccess Trails PodcastNicki Anderson:"Leadership, Ownership and Life"Nicki Anderson has accumulated knowledge over the years with her different roles from business owner to running a local chamber of commerce. In this episode Nicki discusses:>Being proactive versus being reactive>Insights from working within the chamber of commerce >Focusing on where you are spending your time>Not burning bridgesAnd much more!
2022-07-2037 minSuccess Trails PodcastBridget Johnson" Queen Bee"Listen as owner of Red Hive Market Bridget Johnson discusses:>Why customer relationships are the reason they are business and why they are able to expand>Importance of getting to know your customers so you can understand what they want>Running a business with a spouse and the challenges that can bringAnd much more!For more information about Red Hive Market check them out:https://redhivemarket.com
2022-06-2836 min
Voices of CXThe Importance of Small Business and their Consumers // CX In ContextOn this week's CXIC, we unpacked the idea that CX is the backbone of the small business world with Hank Ebeling.
🟠About Hank Ebeling
Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He’s built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.
🟠Connect with Hank Ebe...
2022-06-0909 min
Voices of CXCrushing the Competition With Service: CX For Small Businesses: Hank Ebeling - S9E7This week on the Voices of CX Podcast we hosted Hank Ebeling, founder and owner of H4 Training gyms, and in a refreshing change of pace, the first small-business entrepreneur we've hosted on this podcast! But as you might expect, CX is no less important to small businesses just because it's easier to manage. In fact, it's even more important when you're face to face with the people you serve.
Read the full transcript on VoicesofCX.com:
🟠About Hank Ebeling
Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He’s built...
2022-05-3129 min
Focus On Customer ExperienceHank Ebeling - Customer Service TransformationHank Ebeling - Customer Service Transformation
Unlike many so called experts, I am actually in the trenches everyday at my gyms running a small business. To me that is what sets me apart is the fact that I am practicing what I preach and testing things in real time. I learned the value of customer service early in my career in fitness and realized the power it has in helping give you distinction. I used that service superpower to grow my business while working for a large fitness brand. It was in 2013, when I opened my first...
2022-05-2641 minSuccess Trails PodcastTony Russo:"Coworking Done Differently"In this episode I chat with Tony Russo who after over 17 years in the real estate business as a broker, Tony recognized a shift in the way people want to work as the concept of “office space” evolved. He saw a need for more coworking spaces and set out to provide this option to their very own community. Since opening TeamUp in April of 2019, he has enjoyed seeing the members network and help each other grow their businesses. This episode you will learn:-The importance of building a community in any business-Tips when it co...
2022-05-2133 minSuccess Trails PodcastJuliana Cancelo:"Empanada Queen"In this episode I chat with small business owner Juliana Cancelo who along with her mother owns Bocaditos Cafe. You will learn how she navigates a family business and keeps her personal and professional relationships strong. We also discuss how her experience in marketing has helped their business and what tips she would pass along to you! As a mother and wife Juliana has a journey in business ownership that many can relate to.
2022-05-2143 min
Sales Hindsights with Patrick KaganPEOPLE FIRST - PROFITS SECONDSend us a textHave you ever met a leader that not only HAS the vision, but actually "breathes life into that vision" to the point where everyone around that leader now owns the vision?Meet Hank Ebeling, founder of H4 Training. Hank's focus on creating the highest level of satisfaction from any encounter his internal or external customers has is refreshing. Every customer, every employee knows their value, and Hank makes sure of that.It is not easy to put people before profits in such fast paced, and ever changing bus...
2022-04-3033 minSuccess Trails PodcastSteve & Katie Hlavac:"Dynamic Duo"Steve and Katie are a husband and wife duo who are the owners of Beyond Measure Training in the suburbs of Chicago. Steve took a leap of faith and opened his facility right out of college without any business knowledge. In this episode we dive into what his experience was in being such a young entrepreneur. We also talk about what its like to work with your spouse and how you can use masterminds to your benefit.
2022-04-2739 min
GEMS with Genesis Amaris KempEp. 414 - Superhero Service, Super Profits with Hank EbelingBe a customer service superhero
In this segment, Hank Ebeling shares how to lead with service and how to be the Ritz Carlton of your industry. How to have excellent customer service and experience for small business owners.
Follow the 3Cs - Care, Commitment, and Community
Tips for business owner
1. Service Vision
2. Focus on onboarding by hiring the right people
3. Level up customer service by have a simple way
See video here - https://youtu.be/Wq0j1vBwoow
2022-04-2232 minSuccess Trails PodcastJoe Fontana:"Make It Hot"Villa Park native and University of Illinois, Chicago graduate, Joe Fontana got his start as a valet working at over 140 restaurant and bar venues including some of Chicago’s staples such as The Redhead Piano Bar, Ranallis, Mothers, and the Italian Village. After finding a passion for the industry, Joe worked his way up from barback, to server, to bartender to manager at the late Doc Ryan’s in Elmhurst. 6 years of pursuing different marketing and sales jobs in the “real world,” Joe decided to return to hospitality with a small dream of opening a restaurant. So in 2015 Joe opened a...
2022-04-0647 minSuccess Trails PodcastMarie Herman:"Work Towards Something"Marie Herman went from dabbling into a side hustle to turning it into a full time fix figure business.Marie Herman is now the owner of MRH Enterprises LLC, which provides speaking, writing, and training services, as well as corporate consulting to help office professionals advance their careers. In this episode Marie talks about how she has grown her business by strictly word of mouth and creating raving fans. Marie always talks about providing more value in your offerings.
2022-03-2338 minSuccess Trails PodcastEric Schlickman:"I Start With Design"Eric Schlickman never planned to get into the restaurant business. In fact, he started his career in the architecture field. It was during a car ride with his wife and a conversation centered around the fact that a local landmark deli was going to be closing that led him to the restaurant industry. In this episode Eric talks about running two businesses and how he uses his design and architecture background in building out his restaurants.
2022-03-0342 minSuccess Trails PodcastKevin Walker:"Different Concepts, Same Result"Kevin Walker is an entrepreneur who owns multiple businesses and different concepts. Kevin owns 3 Mexican themed restaurants called El Famous Burrito and 1 juice and smoothie bar called Extract Juicery. In this episode Kevin shares his experience in running multiple successful businesses and how to make sure your employees are in the right seats within the business.
2022-02-0942 minSuccess Trails PodcastJan Barbeau:"Bringing events to life"Jan Barbeau started doing travel on the side as a fun extra gig. She then started doing events for her church and eventually turned it into a real business in Events By Jan. In this episode Jan shares about her challenges during Covid, the importance of listening to your customers and the power of a strong team.
2022-01-2040 minSuccess Trails PodcastMike Scorzo:"Be Prepared"Mike Scorzo decided to make his dream job a reality. After spending years in the education world Mike took a leap and decided to open his bakery Masterpiece Bread. In this episode Mike shares some great insights on the importance of customer service, being prepared and how to attract new team members.
2022-01-0834 minSuccess Trails PodcastDoug & Lacie Flannery:"Go After It"Couple Doug & Lacie developed their business plan for a wine room during the beginning of COVID. Understanding their current roles with their careers might be massively changed they decided this was their time to take the jump.
2021-09-1342 min
Ready Yet?! With Erin MarcusI'm Ready! Interview Series Featuring Hank Ebeling: When One Door ClosesMany people have experienced disappointment in their professional lives, but not as many are able to spin that into profit. Today’s guest, Hank Ebeling, has known what he wanted to do from the start and managed to turn losing a corporate position into an opportunity that allowed him to open not one, but two of his own locations for his business. Learning from his past experiences gave him the push he needed to take action on what he was truly interested in. Guest ResourcesWebsiteLi...
2021-09-1026 minSuccess Trails PodcastJon Barlar:"Don't be afraid to go for it"Jon is the perfect example of a business owner who learned the trade through a mentor. In this episode Jon talks about not being afraid to go for it! He talks about what you need to do to work with the higher end demographic and succeed. Jon is someone who thinks about how he can make life easier for his customers and that has led to his success.
2021-08-1637 minSuccess Trails PodcastTanya Smith:"All-Star Mompreneur"Tanya Smith is a mother of 2 and all-star entrepreneur. As a former VP of a software company, she traveled the world and lead their marketing and growth efforts In, 2016 she took the plunge and opened her own business Addelise named after her two daughters. In this episode, Tanya will share what its like to start a business from the ground up, the importance of mentors and the importance of automating processes. Tanya also gives gives some advice on website design and branding for business owners.
2021-07-2342 minSuccess Trails PodcastMara Hauser:"One Success After Another"Female entrepreneur powerhouse Mara Hauser has so many lessons to share! She discusses what it was like being a young female business owner. Mara talks about the importance of finding a community of like minded individuals to help your success in business. We discuss making sure team members are in the right seat on the bus as you develop your culture. I love Mara's ideas for what she calls a "dashboard report" when she talks about discussions with her team.
2021-07-0547 minSuccess Trails PodcastJay DeMarco:" Serial Restaurateur"Jay DeMarco has opened multiple successful restaurants in the Chicagoland suburbs. Despite not having a college degree, Jay has worked his butt off to go from a young guy working at the famous Rosebud to opening his first restaurant. Jay shares great lessons in hospitality, building a team and opening multiple locations.
2021-06-0347 min
Fitness Business Podcast: Leadership, Innovation, and ProfitIn the Trenches with Hank Ebeling: Service That Members LoveHank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank's 14 service points and a "how-to" guide on implementing them. Plus, Hank explains the definition behind "Surprise and Delight."
2021-06-0131 min
The Fitness Business PodcastIn the Trenches with Hank Ebeling: Service That Members LoveHank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank’s 14 service points and a “how-to” guide on implementing them. Plus, Hank explains the definition behind “Surprise and Delight.”
2021-06-0131 min
Amazing Business RadioThe Competitive Advantage of Amazing Customer Service Featuring Hank EbelingTop Takeaways: - People can steal your ideas or create the same products. What they can't take away is the level of service and relationships you've built with your customers. - Everybody has customer service. You can win by focusing on creating connections and building relationships with your customers at a higher level than others. - You can coach people on the technical aspects of the job. But, having empathy is something one just has or doesn't have. - Customer service starts with leadership. Leaders create the service vision and hire the right people to carry...
2021-05-2524 minSuccess Trails PodcastNicole, Martyn & Lisa:"Rustic Fox Trio"Being a business owner is flat out tough. But when you can share the struggles and successes with others it is a tremendous help. In today's episode I get to chat with all three of the owners of the Rustic Fox in Martyn, Lisa and Nicole. Each one of them brings a different strength to the group which is the reason they have been able to have the success they have had. The Rustic Fox is a 20000 sq foot multi vendor marketplace offering furniture, home decor, clothing, vintage and new from over 150 small businesses.
2021-05-0644 minSuccess Trails PodcastBram & Jennifer Bourgeois:"Chocolate Success"How does a guy from Belgium and a woman from Chicago come together to for success? In today's episode we talk to the husband and wife owner of Lekkco, a chocolate spread brand who have been growing their business at a rapid rate!
2021-05-0647 minSuccess Trails PodcastJoe Fatla:"The Pretzel Guy"Who doesn't love pretzels?! Joe Fatla recently founded Pretzel Crack, which is a craft snack pretzel business. Joe is new into the business game and his insights are great for those who are just starting out or have been a veteran in business.
2021-04-1932 minSuccess Trails PodcastSarah Coe:"Grow slow, but take risks"Sarah Coe has been in the interior design business since 2003. She built her business in the Indianapolis area before making the move to the Chicagoland suburbs to where she now owns and operates Sarah Coe Designs. Sarah shares great insights on how she was able to grow her business in two different cities and how she delivers great service to her clients.
2021-03-1752 minSuccess Trails PodcastTom Kelly:"People learn the lessons when they are ready to learn"Tom Kelly is the founder and owner of Potential In Motion, Inc. As a coach, Tom is dedicated to working with salespeople, entrepreneurs, small business owners, and corporate executives that want to reach their full potential in both their business and their life. Tom has worked and studied under greats like Ken Blanchard and Ton Robbins.
2021-03-011h 02Success Trails PodcastJoe Chura:"Build it yourself, hire to scale"In this episode I talk to Joe Chura who began his career on the Ford assembly line at age 20, reading his college textbooks seconds at a time in between building cars. Over the next decade Joe gained experience at many different levels in the automotive industry — including Ford Marketing and Sales, dealership General Manager, and BDC Manager. With a passion for both computer programming and selling cars, Joe co-founded Dealer Inspire (DI) to build new solutions to help dealers win. In a few short years, Dealer Inspire has grown to 600 employees serving over 3,000 clients and 27 OEM brands with game-changing in...
2021-02-0258 minSuccess Trails PodcastMarshall McCarty:"Still Cutting The Onions"In this first full episode of 2021 I sit down with Marshall McCarty Chef/Owner of The Walrus Room in Geneva and Owner of The Burger Shops with locations in Geneva and Saint Charles. Marshall's 18 year hospitality career started in college, as a bartender while getting a B.A. in Journalism & Mass Communication. From there he's worked in a wide variety of restaurant concepts from fast food to fine dining and in every position from dishwasher to General Manager. Each experience built the foundation he would later use to create the restaurant concepts he owns an operates today.
2021-01-1748 minSuccess Trails PodcastSuccess Trails Podcast Best Of 2020Listen to some of my favorite tips from our guests over this past year.
2021-01-0614 minSuccess Trails PodcastTim Pabich:"You don't know everything"Tim went from IT nerd(sorry Tim) to starting and running his own successful business. His business Magnitech in which he started 10 years ago is growing each year and is an industry leader. Tim is full of knowledge and has some great insight in how to build the right culture for your business to excel.
2020-11-2357 minSuccess Trails PodcastEd Simbol:"Welcome To My Basement"Could you imagine opening a business in a pandemic? Well, that is exactly what Ed Symbol did when he opened Ed's Basement his next business venture. Learn how Ed managed to open a business in chaos and how he has succeed with other business ventures. Ed is a veteran in the hospitality industry and has learned what it takes to treat people the right way in order to thrive in business.
2020-09-2843 minSuccess Trails PodcastMichael LaFido:"Think Like A Marketer"Michael LaFido is a real estate consultant and top-producing Realtor with over twenty years of experience in the real estate industry. Michael’s marketing has been the featured cover story in Crain’s Chicago Business and highlighted in Forbes and FOX News Chicago Business Hour. He is also the author of the books “Luxury Listing Specialist”, “Outside The Box”, and “Marketing Luxury”. In this episode you will hear Michael talk about how he went from knowing nothing to real estate to becoming one of the most successful realtors in the area. Michael also talks about the importance of thinking like a marketer...
2020-09-1656 minSuccess Trails PodcastFrank Lazzara:"It's Family"Frank owns and operates Dominick's Pizza in the western suburbs of Chicago. Frank has been in the industry since he was young and has helped transform his dads business along with his siblings into the success it is today.
2020-08-2259 minSuccess Trails PodcastDave Hawley:"The Beer Man"Self proclaimed beer nerd, Dave is an entrepreneur who has two craft beer stores in the suburbs of Chicago. In this episode Dave talks about what he did during the COVID lockdown and how his business continue to grow today in a competitive market.
2020-07-2956 minSuccess Trails PodcastAllison & Natalie Smith:"Sister Power"Allison and Natalie are sisters and business partners in their women's clothing and gift store called Blonde Boutique. Natalie's background in fashion paired with her sisters business insight has helped their business thrive. As busy moms these ladies have balanced their family and business life.
2020-07-1354 minSuccess Trails PodcastJudy Duncan:"Creating A Community Through Tea"Judy, founder of K'Tizo Tea, is passionate about tea, enjoying the history and traditions that binds tea and culture together.Judy also owns and operates Cafe K'Tizo which sells tea, coffee and small food items. Judy has built a great community feel at her cafe and has tons of knowledge in building a strong team.
2020-06-2441 minSuccess Trails PodcastPat Bartel:"Quality Is Long Remembered"Pat Bartel owns and operates Bartel's Auto Clinic which has three locations throughout the Chicagoland suburbs. Learn what its like to get into the family business and to grow it to the next level.
2020-06-0144 minSuccess Trails PodcastMichael Perich:"Be Authentic"Michael Perich is one successful and entertaining entrepreneur. Not only does he own his own retail store but he also built a very successful makeup and skin care line from the ground up. What I love about this episode is the message Michael shares that everything doesn't have to be about money or about what others want you to be. It is all about you and what you want!
2020-05-1243 minSuccess Trails PodcastLeah Hoppes:"Marketing Maven"Leah is a speaker, author and owner of Vision Force marketing. In this episode Leah speaks of the challenges of running a marketing business with your spouse. She also gives some advice to business owners on marketing and much more!
2020-04-2751 minSuccess Trails PodcastMario Spina: "Have Pride"Mario Spina is the owner and CEO of Parent Petroleum. Mario took over a family business from his father and has continued to grow the business.He has experience in the petroleum industry, convenience stores and real estate.
2020-04-1342 minSuccess Trails PodcastNick Sarillo: "A Slice Of The Pie"Nick is the CEO of one of the top ten busiest independent pizza companies in per-store sales in the U.S. In an industry in which the average annual turnover rate is more than 150 percent, Nick’s Pizza & Pub boasts less than a 25 percent employee turnover rate. Nick’s restaurants have won the National Restaurant Association/American Express “Good Neighbor Award” four times and have been featured in Chicago’s Bestfor having “Great Pizza and [a Great] Company.”
2020-03-3039 minSuccess Trails PodcastDebbie Russo:"Power Yogi"Debbie has been a successful entrepreneur her entire life. Eventually she decided to follow her passion and belief that everyone should practice yoga and opened NEXT yoga with her daughter, Laurenn Duncan. Today NEXT yoga has 2 locations and a thriving business.
2020-03-1641 minSuccess Trails PodcastJim Simon:"Protein Bars Reinvented"Jim founded JIMMYBAR with his sister in Chicago back in 2013. He was frustrated with what his choices on the market were and wanted something better. Since its humble beginnings JIMMYBAR now is in 13,000 stores and 6 countries! Jim is someone who has knowledge on how to grow and develop a brand from out of nothing.
2020-03-0252 minSuccess Trails PodcastIsaac Yates:"Ice Cream Man"Isaac along with his wife own Kimmers Ice Cream which has 3 locations throughout the Chicagoland suburbs. Kimmers has been scooping up amazing homemade ice cream since 2010. Learn how he and his wife have grown their business as young entrepreneurs.
2020-02-1745 minSuccess Trails PodcastDr. Dan Press:"An Eye For Success"In this episode Dr. Dan Press discusses what it is like running a successful optometrist practice battling the big names like LensCrafters and Pearle Vision. Dan owns Park Ridge Vision and is board certified in vision development and therapy. He is a frequent lecturer both in the US and internationally on topics related to pediatric vision can and vision therapy.
2020-02-0342 minSuccess Trails PodcastNiki Moon:"You’re Not Pizza"Niki Moon has been in the salon business since she was 13! She currently is the owner of Niki Moon Salon in Naperville Illinois. Her salon is fully owned and operated by a team of amazing women. Niki Moon Salon has been voted the number 1 salon in their area, and were selected in the top 100 businesses in all of North America by Yelp. Her salon has also been voted in the top 20 salons in North American by Salon Today Magazine
2020-01-2036 minSuccess Trails PodcastSam Vlahos:"Be Ready"Sam Vlahos has had an entrepreneurial drive ever since growing up as a young kid. It just so happened that drive landed him in the restaurant business. Out of college, Sam partnered with a single pizza company, as he saw a great concept and helped expand it within a year to 3 locations. The company currently has over 7 locations and is beginning to franchise. Sam then changed gears after the third and started full service restaurants/bars including Fuller House and Pierce Tavern.Today, Sam has a staff of over 150 people and sales are reaching eight figures. Sam is excited...
2020-01-0645 min