Shows
Office Hours with David MeltzerHank Ebeling, Cole Nussbaumer Knaflic, Dr. Tracy Gapin | IG LiveHank Ebeling
Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.
Cole Nussbaumer Knaflic
Cole Nussbaumer Knaflic is the CEO of Storytelling with Data and a leading expert in...2025-05-1534 min
Little Gym, Big Heart with Devin GageNon-Stop 5-Star Reviews for Your Gym - with Hank EbelingDo you want consistent 5-star google reviews, and amazing experiences in your gym? Hank Ebeling is the customer service King and outlines his model for serving clients in any fitness business!2025-03-0249 min
Success Trails PodcastRobb Davidson""Axiom Media Group"Robb is a founder of Axiom which is the manifestation of their shared vision to build something bigger than themselves.After repeatedly referring clients to each other, Robb and his co-founder Cody recognized how similar—and yet vastly different—their two unique disciplines were. How much stronger could they be if they joined forces? A lot, as it turns out.Together with a dream-team of professional creators, we work to multiply our clients’ efforts and make quality, one-of-a-kind content.https://www.weareaxiom.com/Also..If you are a small busine...2024-07-0735 minSuccess Trails PodcastDan Goodman:"Varsity House Gym"Dan Goodman is one of the owners of Varsity House. For more on Dan and Varsity House check out the links below:https://varsityhousegym.com/https://businessofstrength.com/about/Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to...2024-06-2533 minSuccess Trails PodcastDoug Bella & David Hunt:"Town House Cafe"Doug runs the cafe, David the bookstore. This duo puts out not only great books and food but hospitality. As owners of Town House Cafe these two run a smooth service first operation. For more:https://townhousecafe.com/Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right fo...2024-06-1741 min
The Dealer PlaybookForget the Gimmicks: How to Win Customers for Life with Hank EbelingHank Ebeling is the Owner and Lead Coach at H4 Training. With a background in the fitness industry and a deep understanding of hospitality, Hank has honed his skills in delivering exceptional customer experiences. His expertise has helped numerous small businesses differentiate themselves through superior service, making him a sought-after consultant and author of "Crushing the Competition with Service."What We Discuss in This Episode:In this episode I sit down with Hank Ebeling to uncover the secrets of turning customer service into a formidable competitive advantage. Hank passionately discusses why...2024-05-3025 min
The Fitness Business School with Pat RigsbyCustomer Service 101 with Hank EbelingToday, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Connect with Hank: Facebook: @hankebelingiv Instagram: @hankebeling LinkedIn: @hankebeling Link for Hank's free SUPERHERO CUSTOMER...2024-05-2031 minThe Fitness Business School with Pat RigsbyCustomer Service 101 with Hank EbelingToday, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Connect with Hank: Facebook: @hankebelingiv Instagram: @hankebeling LinkedIn: @hankebeling Link for Hank's free SUPERHERO CUSTOMER...2024-05-2031 minSuccess Trails PodcastRyan Weidner:"What's Brewing?"Ryan is the co-founder and chief financial officer of Pollyanna Brewing Company.Also..If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30min2024-05-0231 min
The Business Of Strength PodcastEP 150: Super Hero Customer Service with Hank EbelingOn this episode of the Business of Strength Podcast Dan Goodman is joined by Hank Ebeling. Hank is a customer service specialist who is a published author, speaker, and owner of two H4Training gyms just outside of Chicago.
Hank breaks down how working at a fancy hotel in Vegas put him on the path towards providing exceptional service.
How he differentiated himself at a big box gym that eventually led him to owning and operating two of his own gyms.
The surprise and delight effect for small businesses and how it improves cli...2024-04-1646 minSuccess Trails PodcastDrew English:"Take the middle seat"In this episode, Drew English, Founder of Charter and Co. shares his experience of building a successful video production company. Find his company with the link below. https://www.charterandcompany.com/ If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a c...2024-04-1534 minSuccess Trails PodcastStacy McCarthy & Lindsay Fleming:"Take Two"This episode features two amazing business owners and therapists in Stacy McCarthy and Lindsay Fleming. Not only are they great business leaders put they also have their own podcast called Take Two. Their businesshttps://www.mainstcounselingsolutions.com/Their podcasthttps://www.lindsayfleminglpc.com/taketwopodIf you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if...2024-04-0247 min
Small Business Quick WINS w/ Jay Schwedelson l Presented By ThryvCOST-EFFECTIVE Customer Service w/ Hank Ebeling I Expert Deep DiveIn this episode of small business Quick Wins, host Jay Schwedelson interviews Hank Ebeling, founder of the fitness and training company H4 Train Me. They discuss key customer service tips, strategies, and philosophies for small business owners, with Hank drawing on his decade plus of experience running his own fitness studios. Listeners can expect to gain actionable and cost-effective customer service tactics that can make an immediate positive impact.Discussion Points:- Focus on being highly responsive to customers and prospects (00:03:45)- Communicate with customers even if you don't have all the answers...2024-02-2216 min
Gym Heroes4 Step Process to Handle ANY Member Complaint w/ Hank EbelingOur hero today is Hank Ebeling, a long time gym owner and a service expert. In this episode, he reveals to us his 4 step process for dealing with any customer complaint. Communication can sometimes get heated between staff and members, and both you and your employees need to know how to manage that productively. Hank's process does just that, diffusing conflict and creating a path to positive resolution. Without further ado, Hank Ebeling.Today's show is brought to you by Gymdesk, the easiest gym management software you'll ever use. Take payments, create marketing automations, track attendance, and...2024-02-0537 minSuccess Trails PodcastKatie Fish:"Charge The Storm"This episode features Katie Fish from the Kat Fish Group. With over 25 years of real estate experience, Katie knows the ins and outs of the business. She has spent time in sales, sales management, recruiting, training and hiring at both Pulte Homes and Centex Homes. For more info on Katie checkout her website below. https://thekatfishgroup.kw.com/If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a r...2024-01-3033 minSuccess Trails PodcastAustin & Caleb: "Brothers Nuts"In this episode you get to hear some great insight from our youngest guests yet. From a family heartbreak to a successful business listen in as these brothers dish out advice that you ca adopt for your business.You can purchase their great product below:https://www.brothersnuts.com/ If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out i...2024-01-1542 min
Fitness Business Podcast: Leadership, Innovation, and Profit4 Step Process for Handling Customer Complaints with Hank EbelingHank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution...2023-09-2632 minThe Fitness Business Podcast4 Step Process for Handling Customer Complaints with Hank EbelingHank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution...2023-09-2632 minSuccess Trails PodcastCarl Schanstra:"Multi-Entreprenuer"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Carl is an accomplished entrepreneur, innovator, and business leader who has made significant strides in various industries. With an impressive...2023-07-2527 minSuccess Trails PodcastJim Duda:"Growing the family business"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jim Duda,third-generation family owner of Millie’s since 2016 which has been open since 1959. 2023-07-1238 minSuccess Trails PodcastJenny O'Brien:"Dancing Business Machine"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jenny has been dancing for over 30 years and studied jazz, tap, ballet, lyrical, and musical theater. She has been te...2023-06-2833 minSuccess Trails PodcastAnn & Phil Mahan:"Making Wine From A Passion"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:After traveling the world to seek out the best wines, the finest earth, and the most knowledgeable winemakers in the...2023-06-2040 minSuccess Trails PodcastRenee Pollino:"Providing More Than Just Coffee"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:As the daughter of Puerto Rican and Italian immigrants, Renee's mixed heritage has given her a unique lens to...2023-06-1430 minSuccess Trails PodcastGladys Schanstra:"More Than Just a Designer"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Gladys Schanstra, CMKBD, Allied ASID, studied aerospace and mechanical engineering before falling in love with design and earning her Bachelor...2023-05-3025 minSuccess Trails PodcastKate Kemph:"From Home Based to Brick-And-Mortar"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minKate Kemph is the owner of Kie & Kate which celebrates 12 years at their brick and mortar store and 15 years in business. They are the proud re...2023-05-2326 min
Customer Service RevolutionHow to Crush the Competition with ServiceCustomer service is often seen as a “soft skill,” something nice to have but not necessary for a business to run well. It’s an afterthought, and this is especially true for small businesses. When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You’re delivering a high level of service in what may be an unexpected environment. It takes an everyday experience and transforms it into a special one. In this episode of The Customer Service Revolution, John interviews Hank Ebeling, owner of H4 Train...2023-05-1729 minSuccess Trails PodcastRyan Tracy:"Scientist Turned Brew Business Savant"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor this episode:Rya Tracy opened his original Beer On The Wall in Park Ridge expanding out to Arlington Heights in 2020, and Elmhurst...2023-05-1538 minSuccess Trails PodcastJackie Errico:"Get Your GRIT On"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Jackie Errico has been in the fitness industry for over 13 years. She has her Bachelor’s in Exercise Science and he...2023-05-1133 min
Built To Grow Fitness BusinessCustomer Service Superpowers with Hank EbelingIn an industry where competition is fierce, such as the fitness industry, it can be challenging to stand out from the crowd.However, one area where gyms can differentiate themselves is through exceptional customer service.In this episode, Tim and Randy are joined by Hank Ebeling, who brings a unique perspective on customer service in our industry.He has authored a book, "Crushing the Competition with Service," which stresses the importance of viewing customer service as a competitive advantage.This approach emphasizes the importance of having strong leadership in place, implementing...2023-05-0231 minSuccess Trails PodcastJulio Cano:"From Soccer To Tacos"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor todays episode:Born and raised in Mexico City, Julio moved with his family to Illinois in 1996. He had his first experience working...2023-04-1828 minSuccess Trails PodcastSarah Whitt:"Giving You A Stylish Touch"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minFor today's episode:Sarah Whitt is the owner + curator of House of 423, a boutique featuring an elevated line of women’s clothing and ac...2023-04-1131 minSuccess Trails PodcastVinny Balistreri:"It Can Take One Little Thing To Make A Great Experience"If you are a small business owner who is tired of trying to use ads to grow your business then I have a solution for you! I want to help use customer service as a revenue generator versus a revenue detractor. To find out if my SUPERHERO SERVICE, SUPER PROFITS course if right for you then click the link below to set up a call.https://calendly.com/hankebeling/30minVince Balistreri a renowned leader in the food and beverage industry. As partner of Niche Restaurant, it has always been his job to not only...2023-04-0541 min