Shows
Airlines Confidential Podcast295 - Guest Co-Host: Henry Harteveldt; Guest: Heather Garboden, Chief Customer Exp. Ofc., American AirlinesThis week: Guest Co-Host: Henry Harteveldt, Guest: Heather Garboden, Chief Customer Experience Officer, American Airlines, News: Huge holiday week travel reported; Delta deals with 100+ massive rain-related diversions; Multi-year funding for FAA system improvements approved; Alaska orders more from Boeing; Listener Q: Point-point success with legacy vs startups.2025-07-091h 07
Airlines Confidential Podcast287 - Guest Co-Host Henry Harteveldt; Guest: Adam Stahl, Acting Administrator, TSAThis week: Guest Co-Host Henry Hardevelt; Guest: Adam Stahl, Acting Administrator, TSA; News: Real ID takes effect; US Transportation Secretary Sean Duffy presents plan for ATC technology upgrade; What's happening at Newark? Gate reallocation drama with United & American in Chicago; Decline in business travel continues; Validity of JD Power survey? Listener input on Real ID, Affordable Skies Coalition.2025-05-1458 min
Travel Again PodcastTravel Again Podcast - Interview with Henry Harteveldt | S3E6TRAVEL AGAIN Podcast presents… The Bi-Weekly Travel Roundup, covering the headwinds and tailwinds Impacting the Business of Travel. This week, we interview Henry Harteveldt, President Atmosphere Research Group.2025-05-1253 min
Airlines Confidential Podcast280 - Guest Co-Host Henry Harteveldt; Guest: Justin Jones, EVP Operations, Southwest AirlinesThis week: Guest Co-Host Henry Harteveldt; Guest: Justin Jones, EVP Operations, Southwest Airlines. Recorded in Dallas TX at Cirium OTP Board Meeting; News: Heathrow power failure; International travel slowdown; Report issued on Delta CRJ incident; Republic Airways CEO Bryan Bedford nominated to head FAA; SWA earns world's lowest cancellation rate; Could the SWA bag rule change be problematic? Listener input on shades during takeoff and landing.2025-03-261h 19
Airlines Confidential Podcast271 - Guest Co-Host Henry Harteveldt, Travel Industry AnalystThis week: Guest Co-Host Henry Harteveldt; SWA rejects outgoing DOT "chronically late" fine, DOT sues SWA; Service increase coming to TLV; A Delta - United near collision over PHX; Spirit announces layoffs; Can GoBig/GoComfy upsells drive significant revenue? AMEX GBT / CWT merger challenged by US Dept of Justice; Azul Abra/Avianca looking to merge; Nick Calio retiring from A4A; Air Wisconsin changing operations.2025-01-221h 05
Airlines Confidential Podcast263 - Guest Co-Host Henry Harteveldt, Pres. Atmosphere Research GroupThis week: Guest Co-Host Henry Harteveldt, President, Atmosphere Research Group; Remembrance: B. Ben Baldanza passes at age 62 from ALS; News: New chairman & 5 new board members at SWA; Expected FAA changes in 2nd Trump Administration; SAF Policies; Is it time to privatize air traffic? Cirium holiday capacity projections; Back to work at Boeing; The raccoon at LaGuardia; Listener Q on increased labor costs.2024-11-131h 03
TravelCommonsPodcast #199 — Smile for Security: Facial Recognition in TravelI knew these travel delays were aging me
Using my face as my boarding pass to get on a flight to Oaxaca, Mexico and then as my passport to get back in the US got me thinking about how facial recognition has permeated the travel experience. To help us understand where this is going, we talk with two travel industry experts, Dr. Sheldon Jacobson and Henry Harteveldt.
But before that, we talk about eating grasshoppers, an EV experience with Avis, and a couple of my travel tips that need to be revised. All this and...2024-04-1100 min
TravelCommonsSmile for Security: Facial Recognition in TravelUsing my face as my boarding pass to get on a flight to Oaxaca, Mexico and then as my passport to get back in the US got me thinking about how facial recognition has permeated the travel experience. To help us understand where this is going, we talk with two travel industry experts, Dr. Sheldon Jacobson and Henry Harteveldt. But before that, we talk about eating grasshoppers, an EV experience with Avis, and a couple of my travel tips that need to be revised.Check out this episode's show notes for a transcript of the episode and links...2024-04-1139 min
Eyewitness News Extra TimeNYC, Tri-State area prepares for another winter storm threat; Boeing 737 Max 9 under investigationIn this edition of Eyewitness News Extra Time, we discuss the flood concerns heading into Tuesday's winter storm that is poised to impact the Tri-State area.As many gear up for round two of what's expected to be a one-two punch of weather this week, flood warning is once again threatening parts of New York, New Jersey and Connecticut. On Tuesday, New Jersey Governor Phil Murphy declared a State of Emergency effective 5 p.m. on Tuesday. In New York City, Mayor Eric Adams activated the city's flash flood emergency plan....2024-01-0929 min
Time on Wing PodcastHenry Harteveldt - President, Atmosphere ResearchWhich airlines have the strongest brands today? Henry Harteveldt, President of Atmosphere Research and expert of all things travel and airline branding, discusses his path through the airline marketing and research world. We discuss airline marketing techniques, winners and losers, and the effects of status and loyalty.2023-12-211h 28
KCBS Radio In DepthAn experts opinion on the SCOTUS rulings and national airline troublesIn this episode of In Depth, we are brining you two extended interviews from our Ask an Expert segment. First up, on the last day of the U.S. Supreme Court's term, the Justices releases two major decisions. The court sided with the Colorado web designer who did not want to serve LGBTQ+ customers. The Supreme Court also overturned president Biden's student loan forgiveness program. Both decisions were 6-3 rulings, spilt by the 6 conservative justices and 3 liberal justices. In our second segment, we'll be focusing on what many of you will be doing this weekend for the...2023-07-0327 min
Closer Look with Rose ScottTravel industry expert talks about FFA glitch; GBPI tracking new policy priorities; Local woman starts first body-positive fitness centerPlus, travel industry expert Henry Harteveldt discusses the nationwide airline glitch that grounded several flights.Staci Fox, the president and CEO of Georgia Budget and Policy Institute, discusses GBPI's top policy priorities for 2023 and the institute's new report, “Regressive Revenue Perpetuates Poverty: Why Georgia’s Fines and Fees Need Immediate Reform.”Abbey Griffith, the founder of Clarity Fitness Center, discusses weight loss risk and what inspired her to open Georgia's first body-positive fitness center.See omnystudio.com/listener for privacy information.2023-01-1250 min
The Business of TravelAn Analyst’s View on Forecasts, Disruptions and Loyalty in Business TravelHow should we be thinking about the current state of business travel and the industry and what might be coming next and why? Henry Harteveldt, founder and travel industry analyst for Atmosphere Research sat down with Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to provide his informed perspectives on the general outlook for global business travel over the next year, when we might see recent travel disruptions dissipate, the potential long-term effects on travel brand loyalty, and what business travelers are thinking about now as they get back on the road and in the...2022-10-2118 minThe Business of TravelAn Analyst’s View on Forecasts, Disruptions and Loyalty in Business TravelHow should we be thinking about the current state of business travel and the industry and what might be coming next and why? Henry Harteveldt, founder and travel industry analyst for Atmosphere Research sat down with Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to provide his informed perspectives on the general outlook for global business travel over the next year, when we might see recent travel disruptions dissipate, the potential long-term effects on travel brand loyalty, and what business travelers are thinking about now as they get back on the road and in the...2022-10-2118 min
The Diggintravel PodcastAirline Ancillary Revenue Leaders Talks [Frontier Airlines Case]Iztok and his co-host Henry Harteveldt talked to Jake Maloney, Senior Manager, Ecommerce at Frontier Airlines.
We were thrilled to speak with Jake because Frontier Airlines is a digital commerce powerhouse. In its June 2022 quarter, Frontier reported a record $74.96 in ancillary revenue per passenger. Jake shared how Froniter ecommerce team is organized, how they build great digital products like Discount Den, and other things that drive Frontier's ancillary revenue success.
You can find the full article with key key concepts, quotes, and other notes from this chat with Jake here:
h...2022-07-2943 minThe Diggintravel PodcastAirline Digital Innovation and Transformation [Wizz Air Case]
Iztok and his co-host Henry Harteveldt talked to Michaela Hermans, Head of Digital Transformation and Innovation at Wizz Air. Michaela shared a lot of great insights and learning from their digital transformation journey, including:
why digital and innovation are enablers for Wizz Air's rapid growth
why they are building cross-functional product teams
why Wizz Air is not doing digital for the sake of digital
You can find the full article with key key concepts, quotes, and other notes from this chat with Michaela here:
https://diggintravel.com/airline-digital-innovation-and-transformation-wizz-air-case/
2022-06-2847 minThe Diggintravel PodcastHow to Build Innovative Airline Digital Products [Southwest Airlines Case]Iztok and his co-host Henry Harteveldt talked to Mark Hursh, Senior Director of Digital Customer Experience at Southwest Airlines, to learn how they build innovative digital products. Mark shared a lot of great insights and learning from their journey to build one of the best airline digital teams.
ideation - how to get ideas for innovative digital products
research and testing - how they do it and how COVID changed this process
optimization and testing - why and how is Southwest Airlines digital team doing testing at large scale
going beyond the website and app - how do t...2022-04-2152 minThe Diggintravel PodcastAirline Digital Cabin Talks: The Key to Successful Onboard RetailingThis is the first episode in our new Airline Digital Cabin Talks. It's a new series in which we'll talk about airline digital, ancillary revenue and onboard retail.
In the first episode we talked to Emilio Chacon Monsant. Emilio’s background is in ancillary products, digital commerce, and the digital experience at four airlines, including two network carriers – Aeromexico and Avianca – and two low-cost airlines, Vueling and Ryanair. Emilo is currently VP, Airline Relationships & Ancillary Revenue at Global Onboard Partners.
Travel industry analyst Henry Harteveldt joined us as a special co-host for the new podcast series...2022-01-1846 min
Airline Voices008 - A Conversation with Henry HarteveldtIndustry analyst Henry Harteveldt shares his September 11 story, along with observations and analysis from the post 9/11 period in terms of airline security, customer experience, and technology.2021-09-0734 minThe Diggintravel PodcastAirline Industry Digital Outlook: From a Changed Traveler to a Changed AirlineIn this episode, you can listen to insights from an airline industry expert and researcher Henry Harteveldt from Atmosphere Research.
Henry talked about the research commissioned by the Accelya Air Transformation Lab and conducted by Atmosphere Research is called “Airlines: A path back to profitability”. The research is a great analysis of the latest airline retailing and other industry trends.
What can you learn from this podcast:
the latest travel industry recovery outlook
how will new 'changed' traveler look like
how are airlines adapting to the pandemic, especially on the digital and retailing front
how...2021-04-2248 min
Eye on Travel with Peter GreenbergTravel Industry Analyst Henry Harteveldt, ViewfromtheWing.com Founder Gary Leff and more
This week's Eye on Travel Podcast with Peter Greenberg covers the unexpected expansion of airline routes, the reputational damage that the Boeing 737 Max faces upon its recertification, a realistic prediction for the future given the bleak state of the airline industry at the moment and much more with Travel Industry Analyst Henry Harteveldt, ViewfromtheWing.com Founder Gary Leff and Airline Weekly Editor Madhu Unnikrishnan.
To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.co...2020-12-3043 min
The P-56 Aviation PodcastThe Business of Business Travel with Henry Harteveldt of the Atmosphere Research GroupPour yourself a Friday #avgeek Cocktail for today's episode, as Henry Harteveldt, the Founder and President of Atmosphere Research Group and God-Tier Avgeek joins P-56 for an interesting and insightful discussion of the economics of air travel today. This episode takes a deep dive into the current business travel landscape along with unique insights from Henry's surveys of passengers and business travel managers regarding to resumption of travel and attitudes toward flying on the 737 MAX.
Henry Harteveldt is one of the travel industry’s most well-known and respected analysts and advisors. He currently serves as Founder an...2020-12-0457 min
Innovation HubCome Fly With Me - Reinventing Travel After COVIDThe pandemic has been a catastrophe for tourism and travel, upending an almost $9 trillion industry that once accounted for approximately 330 million jobs around the world. And there continues to be great uncertainty about what the future holds. When will everyone feel safe to fly again? When we do, where will we want to go, and will we be able to afford it?
The road to recovery for American leisure and business travel will be long and complicated, according to Henry Harteveldt, an industry analyst and president of Atmosphere Research Group.
Elizabeth Becker, the author of “Ov...2020-12-0450 min
Top of Mind with Julie RoseTeachers and COVID19, Airline Industry, Wolves on AncestryWill Teachers Strike if They’re Forced Back to Class During Pandemic? (0:33)Guest: Randi Weingarten, President, American Federation of TeachersWhat’s happening with the schools? It’s the thing everyone with kids is talking about. Worrying about. Will they reopen? Is it safe? Teachers are the lynchpin in this whole conversation and last week, the nation’s second largest teachers union announced that “nothing is off the table” including strikes if the safety demands of teachers are not met as schools open. The Genetic Link between Polynesians and Native South Americans (20:31)Guest: Alexander Ioannidis, Researcher, I...2020-08-041h 44
the lovespeaks seriesspeaking of doing what you loveEpisode #17
Speaking of Doing What You Love
Guest: Henry Harteveldt – Principal of Atmosphere Research Group
On this episode we are speaking do what you love, my brand tenant! My guest happens to embody everything I speak and write about. At a young age, he played with toy airplanes and loved the smell of jet fuel. Today he is one of the travel industry’s most well-known and respected analysts and advisors and quoted constantly.
After years with TWA, Continental Airlines and Forrester Research, Henry began Atmosphere Research to provide independent, objective, and trustworthy research on travel industry marketing, prod...2020-06-151h 02
the lovespeaks seriesspeaking of doing what you loveEpisode #17
Speaking of Doing What You Love
Guest: Henry Harteveldt – Principal of Atmosphere Research Group
On this episode we are speaking do what you love, my brand tenant! My guest happens to embody everything I speak and write about. At a young age, he played with toy airplanes and loved the smell of jet fuel. Today he is one of the travel industry’s most well-known and respected analysts and advisors and quoted constantly.
After years with TWA, Continental Airlines and Forrester Research, Henry began Atmosphere Research to provide independent, objective, and trustworthy research on travel industry marketing, product, distribution, digi...2020-06-151h 02
Commerce ExperienceEpisode 10: Online travel business today and moving forward with Henry Harteveldt“What we have to remember here is that epidemiology is the captain, not the economy. This is a health issue and health is going to drive our economic recovery, our ability to travel and the way we live our lives.” When it comes to the impact of COVID-19, the travel industry has by far been the most significantly affected. To get a better insight into what’s happening in travel right now, Brian speaks with Henry Harteveldt, Co-Founder and President of Atmosphere Research Group. Henry is one of the travel industry’s most sought-after thought leaders and has been dubbed the “pro...2020-06-0457 minThe Diggintravel PodcastAirline Industry Outlook - Q&A with Henry HarteveldtYou sent questions, we answered them. For our first podcast milestone, the 10th episode we did a special Q&A session with an airline industry analyst Henry Harteveldt. You asked us about the airline industry outlook, how soon will the recovery happen, which segment will come back first, changes in passenger behavior, blocking the middle seat, ancillary revenue, distribution, what will happen with investments in digital and much more. Plus Henry shared some of the insights from the great research he’s doing with the Atmosphere Research Group.
You can find the link to the full Q&A arti...2020-05-2552 min
The View from 30,000 ft.A Conversation about the Digital Future of the Airline IndustryAtmosphere Research's Henry Harteveldt chats with us about the exciting digital future of the airline industry, including machine learning and artificial intelligence. He also discuss the need for shared objectives and successes within airlines.2019-09-2418 min
Your Money's WorthTravel Like a ProAtmosphere Research's Henry Harteveldt joins our hosts Ryan and Sandy to share ways to travel without any last-minute delays, cancellations, missed flights or lost bags. The pair also discusses the ins and outs of creating and donating to crowdfunding campaigns. --LINKS-- Raise money for your cause via crowdfunding: https://www.kiplinger.com/article/investing/T049-C000-S002-raise-money-for-your-cause-via-crowdfunding.html; The etiquette of fundraising: https://www.kiplinger.com/article/spending/T065-C000-S002-the-etiquette-of-fundraising.html; Raise money for personal bills on crowdfunding sites: https://www.kiplinger.com/article/retirement/T065-C000-S004-crowdfunding-sites-to-pay-personal-bills.html; The IRS...2019-06-0332 min
The Voyage ReportTalking Travel: The Future of Aviation and LodgingWe chat with Henry Harteveldt, a travel industry analyst, who looks into his crystal ball for us to predict the future of aviation and lodging. Self-driving jet bridges? Wearables and Earables? How about vastly expanded biometrics? Henry weighs in on all of those and shares the highlights of his trip as a passenger on the last commercial United 747 flight.2017-11-2100 min
DisrupTVDisrupTV Episode 64: Rom Hendler, Tommy Stadlen & Henry HarteveldtThis week on DisrupTV, we interviewed Rom Hendler, Founder and Managing Partner at InnoVel, Tommy Stadlen, Co-Founder of Polaroid Swing, and Henry Harteveldt, Founder and Travel Industry Analyst and Advisor at Atmosphere Research Group.
DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.2017-06-121h 06
Eye on Travel with Peter GreenbergTravel Today with Peter Greenberg -- Cardiff, Wales, United Kingdom
This week's Travel Today returns to one of our favorite destinations for what has become an annual radio ritual: Wales. We’re broadcasting from the castle in Cardiff (one of more than 600 in Wales) and we’ll talk about the new U.S./Cuba agreement to establish scheduled air service between the two countries and provide an update on Paris after the November 13 attacks. Henry Harteveldt, Industry Analyst for Atmosphere Research, details some elements shaking up the travel industry, such as fragmentation that creates more choice for consumers and independent hotels offering more competitive prices.
Simon Calder, Editor-at-Large for The Independ...2015-12-2341 min
Henry Harteveldt - 2010 Trends from Forrester Research on EGG Live!2010 Trends Forrester Research - In our first call of the new year for the Executive Girlfriends' Group, we welcome Vice President & Principal Analyst, Airline & Travel Research Forrester Research, Henry Harteveldt. Henry is friend of EGG and an honorary member! Henry will give us his insights into the key trends, opportunities and challenges facing us in 2010. And he may even tell us what Sir Richard Branson is like up close and personal! http://www.youtube.com/watch?v=aFYHybtGEXA
Whether or not you are directly related to the travel industry, you will enjoy this insightful look at 2010.2010-01-0915 min