Shows
The Hyperengage PodcastEp # 151: Revealing the Million-User Milestone from Day One ft. Simone Macario (Founder of Sharly.ai)In this episode of the Hyperengage podcast, we welcome Simone, the founder of Sharly.ai, an AI-first platform focused on improving workflow management and operational excellence. Simone discusses the journey of onboarding a million users in the first year, challenges faced by startups, and the importance of staying grounded and data-driven. He emphasizes the critical role of AI in enhancing productivity and the evolving landscape of automation for business functions. The conversation dives deep into customer success, retention strategies, and the future of AI in various industries, offering valuable insights for tech enthusiasts and aspiring entrepreneurs.2025-08-1246 min
The Hyperengage PodcastEp # 150: AI is Changing Sales – Here's What You Don't Know ft. Ioanna Onasi (CEO & Founder, Dextego)Join Adil Saleh and Ioanna Onasi, Co-Founder & CEO of Dextego, on the Hyperengage podcast as they explore the transformative impact of AI on sales coaching and talent development. Ioanna shares her journey from an HR and psychology background to leading an AI-powered startup focused on improving sales performance through proactive coaching and human-centered AI models. The discussion covers Dextego's unique approach to integrating with CRM systems, the importance of specialized AI coaches, and how AI can amplify the influence and coachability of sales teams. Ioanna also highlights the significance of empathy and trust in leadership, and offers...2025-08-0651 min
The Hyperengage PodcastEp #149: Why Accountants are Ditching Spreadsheets ft. Emily Maxie (Interim SVP of Sales & Marketing, Firm360)Join Adil Saleh and Emily Maxie, Interim SVP of Sales & Marketing at Firm360, on this episode of the Hyperengage podcast as they explore how Firm360’s all-in-one platform is transforming accounting firms with AI-driven sales and customer success strategies. Emily shares her journey from marketing leader to sales leadership, the importance of mastering fundamentals, and how custom GPT tools are boosting sales team efficiency. They discuss Firm360’s unique focus on accounting workflows, robust onboarding and retention processes, and building a lean, motivated team culture. Emily also offers inspiring insights on women in tech leadership and the future of SaaS...2025-07-301h 14
The Hyperengage PodcastEp #148: Why DIY AI Solutions Might Be Riskier Than You Think with Brad Micklea (CEO & Founder, Jozu)In this episode of the Hyperengage podcast, host Adil Saleh speaks with Brad Micklea, the CEO and founder of Jozu. They discuss the difficulties of scaling AI models and agent workflows for enterprises. Brad shares his insights on the importance of self-hosting AI models to maintain data security and competitive differentiation. He emphasizes the challenges enterprises face, the significance of having senior engineers, and the strategic direction post-funding. The conversation touches on Jozu's focus on offering high-standard tools that blend traditional code with AI models, targeting regulated industries, and the critical role of trust and security in AI adoption.2025-07-1642 min
The Hyperengage PodcastEp #147: Reimagining Remote Work with Data-Driven Virtual HQs ft. Erik Braund (CEO, Katmai)In this episode of the Hyperengage podcast, Adil Saleh sits down with Erik Braund, Founder & CEO of Katmai, to explore how they’re transforming the future of remote work with immersive, data-driven virtual headquarters. Erik shares the personal and generational entrepreneurial journey that led to Katmai’s creation during the COVID-19 crisis, driven by the urgent need for meaningful digital collaboration. They discuss the evolving workplace—from remote startups to global enterprises—and how Katmai is helping teams replace rigid calendars and Zoom fatigue with spontaneous, human-first interactions. Erik dives deep into their customer segments, success metrics, and how Katmai’s...2025-07-0350 min
The Hyperengage PodcastEp #146: Redefining Web Access for AI Agents ft. Philippe Mizrahi (CEO, Linkup)In this episode of the Hyperengage podcast, Adil Saleh sits down with Philippe Mizrahi, Co-founder & CEO of Linkup, to discuss how they’re building core infrastructure for AI agents to access real-time, factual data from the internet. Philippe shares the origin story of Linkup, which was created to solve the messy and inefficient way most AI applications connect to online data. They dive into how Linkup quickly became a top performer on factuality benchmarks, powering use cases across sales automation, market research, and business intelligence. Philippe also talks about their lean, engineering-driven team, product-led growth strategy, and how they’re p...2025-06-1137 min
The Hyperengage PodcastEp # 145: The Death of Websites? Exploring the Agent-Driven Internet with Joel Varty (CTO, Agility)Join Adil Saleh on the Hyperengage podcast as he sits down with Joel Varty, CTO of Agility, to discuss the transformative impact of AI on SaaS technology. Joel shares insights from his 20+ years of experience, focusing on the challenges and opportunities of integrating AI into technical and non-technical workflows. The conversation covers AI's role in code generation, the future of agent-to-agent interactions, and maintaining scalable, secure infrastructure in a rapidly evolving tech landscape. Joel also highlights the importance of customer-centric values and the core principles guiding his team at Agility.2025-05-2747 min
The Hyperengage PodcastEp # 144: The Evolving Role of AI in Sales & Revenue ft. Ryan Milligan (VP, QuotaPath)Join Adil Saleh and Ryan Milligan, VP of Sales, Marketing, and Revenue at QuotaPath, on this episode of the Hyperengage podcast, as they explore the intersection of AI and sales performance in SaaS organizations. Ryan discusses his journey from RevOps leader to VP, driving sales strategy with data-backed insights. The conversation dives deep into how AI is not a replacement for humans but a powerful tool for human augmentation in the sales process, from automating outbound prospecting to improving CRM management. Ryan also sheds light on QuotaPath’s unique approach to compensation plans, driving higher-quality revenue by aligning sales in...2025-05-1533 min
The Hyperengage PodcastEp # 143: Building Climate-Resilient Cities with AI ft. Angelos Chronis (CEO, Infrared City)Join Adil Saleh and Angelos Chronis, Co-Founder and CEO of Infrared City, on this episode of the Hyperengage podcast as they dive into the world of AI-powered climate simulations and urban resilience. Angelos shares his journey from architect and academic to deep-tech founder, building a platform that brings real-time environmental insights to decision-makers in architecture, real estate, and city planning. The conversation unpacks the technical evolution behind Infrared City—from early wind simulation models in 2019 to commercial rollout—and the unique challenge of combining physics, AI, and domain expertise. Angelos reflects on building a mission-driven team, the importance of stay...2025-05-1345 min
The Hyperengage PodcastEp # 142: Scaling AI-Driven Support in Real Estate SaaS ft. Lindsay Liu (CEO, Super)Join Adil Saleh and Lindsay Liu, Co-Founder and CEO of Super, on this episode of the Hyperengage podcast as they explore the intersection of AI and real estate SaaS. Lindsay shares her journey of launching Super, a customer service automation platform designed specifically for property managers, and how the company is redefining front desk support with AI-powered workflows. The conversation dives deep into the challenges of balancing automation with human touch, especially in industries like real estate where empathy and physical operations still matter. Lindsay also discusses how Super is serving underserved segments like single-family rentals, the evolution of...2025-05-0838 min
The Hyperengage PodcastEp # 140: Scaling SaaS Success: Mastering Marketplaces with Johan Aussenac (CEO, WeTransact)Join Adil Saleh and Johan Aussenac, Co-Founder and CEO of WeTransact, on this episode of the Hyperengage podcast. The two dive into the world of SaaS solutions for Microsoft Azure Marketplace, exploring how WeTransact simplifies the process for software vendors to publish, sell, and scale on the platform. Johan shares his journey from his time at Microsoft to founding WeTransact, a company focused on helping software vendors seamlessly integrate with Microsoft’s marketplace and leverage resellers to drive sales. They discuss the challenges of scaling, the importance of early traction, and how building a diverse team has played a ke...2025-05-0146 min
The Hyperengage PodcastEp #139: The $32,000 Hiring Mistake: One Bad Hire Could Bankrupt You ft. Alexandre Duffaut (CEO & Co-founder, Noota)In this episode of the Hyperengage podcast, Adil Saleh and Alexandre Duffaut discuss the evolution of AI in recruitment since 2020, highlighting the transformation of workflows and job functions. Duffaut, co-founder and CEO of Noota, explains how Noota's AI-driven platform helps hiring managers and recruiters by automating tasks, improving data centralization, and providing actionable insights. The two discuss data-driven actions over raw data and the need for specialized AI agents tailored to different recruitment needs. Duffaut also touches on the challenges of training AI without using customer data and the metrics used to measure success, such as daily usage and...2025-04-3043 min
The Hyperengage PodcastEp #137: Driving Ecommerce Growth with Smart Data Algorithms ft. Sahin Secil (CEO, heybooster)Join host Adil Saleh and Sahin Secil, Co-founder and CEO of heybooster, on this episode of the Hyperengage podcast as they explore how heybooster is reshaping ecommerce analytics through custom-built algorithms and actionable insights. Sahin shares his journey from developer to data analyst to founder, revealing how a hands-on consulting background led to the creation of a scalable solution for retail marketing teams. The conversation unpacks heybooster’s focus on medium-sized ecommerce businesses, the critical role of AI in optimizing marketing strategies, and how the platform helps retailers transform data into returning customers. Sahin discusses the company’s lean star...2025-04-2918 min
The Hyperengage PodcastEp # 138: Founders Don't Buy, They Partner ft. Jagath Narayan (CEO, Ordoro)Join Adil Saleh and Jagath Narayan, CEO of Ordoro, in this episode of the Hyperengage podcast. Where the two discuss the evolution of e-commerce order and inventory management through technology. Ordoro, a 15-year-old company serving direct-to-consumer businesses, leverages technology to help small to mid-sized brands manage their online sales across platforms like Shopify and Amazon. The two talk about the journey of building a SaaS platform that simplifies order processing, inventory tracking, and shipping for businesses generating $1-50 million annually. Along with the importance of quality customer support and maintaining a human-centric approach while exploring AI's potential to enhance...2025-04-2457 min
The Hyperengage PodcastEp # 136: Solving Half-Adopted Cloud Challenges in a $10B Market ft. Paul Dudley (Streamkap, CEO)In this episode of the Hyperengage podcast, join host Adil Saleh and Paul Dudley (founder of Streamkap) where the two discuss the evolution of data movement from batch processing to real-time streaming in this $10s of billions dollar industry. Streamkap, founded four years ago, aims to simplify data streaming, offering low latency and reduced maintenance. Dudley highlighted the platform's success in onboarding customers, including a 30-day sales cycle for smaller companies and a few months for larger enterprises. He also discussed the importance of customer-centricity, the impact of AI models like DeepSea, and future initiatives like bring-your-own-cloud deployment and...2025-04-1747 min
The Hyperengage PodcastEp #135: Scaling Employee Engagement with a Data-First SaaS Approach ft. Will Turner (CEO, GoJoe)Join host Adil Saleh and Will Turner (CEO of GoJoe) on this episode of the Hyperengage podcast as they dive into how GoJoe is transforming employee wellbeing through social gamification, data, and personalized fitness experiences. Will shares how GoJoe started as a passion project aimed at solving his own motivation challenges and evolved into a B2B2C health and fitness platform used by global enterprises like PayPal and Amazon. The conversation explores GoJoe’s unique approach to engaging entire workforces—from triathletes to dog walkers—through wearable-agnostic challenges, personalized rewards, and behavioral insights. Will also unpacks the company’s shift...2025-04-1538 min
The Hyperengage PodcastEp # 134: Turning Screens into Strategic Assets ft. Mark McDermott (CEO, ScreenCloud)Join host Adil Saleh and Mark McDermott (CEO & Co-founder of ScreenCloud) on this episode of the Hyperengage podcast as they explore how digital signage is being reimagined to drive internal communication, engagement, and alignment across growing organizations. Mark shares how ScreenCloud evolved with a software-first mindset, turning everyday, underused screens into powerful tools for real-time visibility and messaging. He dives into the importance of fast, value-driven onboarding, seamless integrations with tools like Slack, Notion, and Salesforce, and how AI is helping teams optimize content strategy, measure impact, and scale personalized messaging—proving that even the simplest screens can become st...2025-04-1051 min
The Hyperengage PodcastEp # 133: Connecting Content to Business Outcomes with Nick Wassenberg (CEO, Cludo)Join Adil Saleh and Nick Wassenberg, CEO of Pluto, in this episode of the Hyperengage podcast. Where the two discuss the evolution of site search and AI's role in enhancing customer experiences. Pluto, a 10-year-old company with over 700 customers, leverages AI to simplify site search, reducing costs and improving efficiency. The two talk about the shift from traditional site search to AI-driven prompt-based experiences, noting a 95% preference for traditional search among users. Along with the importance of understanding customer needs through site search data to inform sales strategies. The two also discuss the potential of AI to streamline research...2025-04-0835 min
The Hyperengage PodcastEp #132: Trust Crisis: Why B2B Sales Are Changing ft. Manuel Hartmann (Founder & CEO, SalesPlaybook)Join host Adil Saleh and Manuel Hartmann (Founder & CEO of SalesPlaybook) on this episode of the Hyperengage podcast as they discuss the evolution of B2B SaaS sales, emphasizing the shift from traditional playbooks to data-driven, customer-centric strategies. We discuss the importance of trust, personalization, and integrated marketing and sales efforts. Along with the rise of HubSpot as a cost-effective CRM for mid-market companies and the need for efficient revenue operations. Manuel discusses the impact of AI on sales processes, the importance of human interaction, and the challenges of customer acquisition in the current market. He shares success stories...2025-04-0356 min
The Hyperengage PodcastEp # 131: How AI Eliminated Our CFO Overnight ft. Yannick van der Vaart (CEO, Sheetgo)On this episode of the Hyperengage podcast, Adil Saleh and Yannick van der Vaart (CEO of Sheetgo) discuss the evolution and impact of Sheetgo, a platform that integrates with Google Workspace and Microsoft to automate workflows, saving time for users. Yannick shares his background in building management systems and the original vision of Sheetgo, which aimed to automate processes without coding. They discuss the importance of customer education and the challenges of onboarding non-tech-savvy users. Along with the role of AI in enhancing workflows and Sheetgo’s strategy to remain horizontal across industries. Sheetgo has close to 5 million downloads an...2025-03-2854 min
The Hyperengage PodcastEp # 130: AI-Driven Recruitment: Revolutionizing Talent Acquisition and Bias-Free Hiring ft. Pil Byriel (Co-founder & CEO, Develop Diverse)In this episode of the Hyperengage podcast, host Adil Saleh speaks with Pil Byriel, Co-founder and CEO of Develop Diverse, about the transformative impact of AI on the recruitment industry. Pil delves into how Develop Diverse leverages AI-driven tools to help talent acquisition teams create more inclusive, bias-free, and effective hiring processes. She highlights the challenges of integrating AI into recruitment, particularly the unintended biases that can arise from AI-generated content, and discusses the need for a balance between data-driven solutions and human judgment. Pil also shares her unique journey—from working in tech and human behavior research to fo...2025-03-2749 min
The Hyperengage PodcastEp # 129: The Future of Sales: AI Agents, Automation, and Scaling Smarter ft. Frank Sondors (Co-founder & CEO, Salesforge)In this episode of the Hyperengage podcast, host Adil Saleh speaks with Frank Sondors, Co-founder and CEO of Salesforge, about the future of sales automation and AI-driven sales execution. Sondors shares insights on how Salesforge is tackling inefficiencies in traditional sales teams by leveraging AI agents to enhance productivity and reduce customer acquisition costs. He discusses the evolution of their modular software ecosystem, inspired by Apple’s seamless integration model, and explains why consumption-based pricing is a game-changer for sales organizations.Sondors also delves into the challenges of cold email outreach, addressing the increasing scrutiny fr...2025-03-251h 03
The Hyperengage PodcastEp # 128: Leveraging AI for Smarter Procurement ft. Andreas Zimmermann (CEO, mysupply)In this episode of the Hyperengage podcast, host Adil Saleh speak with Andreas Zimmermann, CEO of mysupply about using AI to revolutionize procurement processes. Zimmermann discusses how mysupply evolved from a simple SaaS solution into a powerful AI-driven platform leveraging generative AI and game theory. He highlights the challenges of market entry, particularly in Germany, and outlines a strategic approach to international expansion, notably into Europe and North America. Zimmermann also emphasizes the significance of maintaining a customer-centric approach, balancing startup demands with personal life, and prioritizing organic growth over external funding.2025-03-1344 min
The Hyperengage PodcastEp # 127: The Future of AI in Sales & Customer Success: Insights to Action ft. Tom Lavery (President & Founder, Jiminny)In this episode of the Hyperengage podcast, hosts Adil Saleh and Taylor Kenerson sit down with Tom Lavery, founder of Jiminny, a conversational intelligence platform designed for revenue teams, particularly sales organizations. We explore Lavery’s journey in sales leadership, the inception of Jiminny, and how it leverages AI to capture and analyze sales conversations for training, strategy, and revenue optimization. Lavery talks about the challenges of managing sales teams across multiple locations, the importance of actionable insights from AI, and the evolving role of generative AI in sales and customer interactions.The conversation also covers Jiminy’s fo...2025-02-1946 min
The Hyperengage PodcastEp # 126: From Dinner Idea to 250,000 Users: Turning Unused PTO into Meaningful Benefits ft. Rob Whalen (CEO & Co-founder, PTO Exchange)Join Adil Saleh in this episode of the Hyperengage podcast as he interviews Rob Whalen, the CEO and co-founder of PTO Exchange, a platform that allows employees to exchange their unused PTO.
Rob shares insights into how the idea for the company originated 11 years ago, the challenges faced in the early days, how the platform works to provide value for employees and employers, key data points on PTO usage, plans for future product enhancements, company culture and leadership principles.2024-11-1546 min
The Hyperengage PodcastEp # 125: Merging Heap, Hotjar, and ContentSquare: Building a Unified Customer Success Strategy ft. Tushar Bansal (SVP of Customer Success, ContentSquare)In this episode of the Hyperengage podcast, Adil Saleh interviews Tushar Bansal from ContentSquare, delving into the company's transition post-merger with Hotjar. Tushar was previously the head of global customer support and success operations at Heap Analytics before its acquisition by ContentSquare.
We talk about leading customer success teams and operations through a major company acquisition and merger along with the best practices for customer-centricity, building high performance teams, driving value and adoption, and evolving the customer journey.2024-11-1245 min
The Hyperengage PodcastEp # 124: The Future of Conversation Intelligence: A Deep Dive with Grain's Jeff Whitelock & Mike AdamsIn this episode of the Hyperengage podcast, Jeff Whitlock and Mike Adams, the founders of Grain, share their journey and insights on scaling conversational AI for small and medium-sized businesses (SMBs). Here we explore the challenges, strategies for growth, and the evolving landscape of AI in the startup world.
Initially focused on creating a collaborative design experience, Grain has now incorporated AI and automation to streamline meeting data into workflows efficiently. Their go-to-market strategy centers around building a top-notch product that delivers a great user experience, leading to organic growth and word-of-mouth promotion.2024-11-0149 min
The Hyperengage PodcastEp # 123: Automating 70% of Common Deal Tasks with AI ft. Derek & Tim (Co-founders, Socratics.ai)In this episode of the Hyperengage podcast, join Tim Eun, Derek Boman, and Adil Saleh as they delve into the transformative power of Socratics.ai, a productivity platform designed to expedite deal-making for VC and equity firms. Co-founder Derek Boman, a product-centric CTO with a robust background in user experience design for financial services, and Tim Eun, an entrepreneur with a finance background, share their journey of identifying a critical need in the industry. They discuss their collaborative efforts to create an efficient solution for generating financial models and documents using AI technologies like ChatGPT.2024-07-2238 min
The Hyperengage PodcastEp # 121: From LMS365 to Zensai - Amie Weizer's Journey in Enabling Human Success (Director, Zensai)In this episode of the Hyperengage podcast, host Adil Saleh interviews Amie Weizer, Director of Global Operational Excellence at Zensai, a talent management platform for Microsoft-focused organizations. They discuss Amie's journey over the past few years helping the company rebrand and expand into additional products beyond learning management. The conversation covers building a culture focused on human success, cross-functional alignment, change management strategies, and more.2024-06-1233 min
The Hyperengage PodcastEp #120: Selling Smarter with AI: A Sales Leader's Playbook ft. Bhavan Kochhar (VP Sales, inFeedo)In this episode of Hyperengage Podcast, Adil Saleh interviews Bhavan Kochhar, VP of Sales at inFeedo. Bhavan shares his insights on enterprise sales and how AI is impacting the industry. They discuss inFeedo's people analytics platform, Amber, and how it helps companies understand employee engagement and retention. Other topics include sales strategies, customer success, and employee attrition concerns in banking and tech companies.2024-06-0639 min
The Hyperengage PodcastEp #118: The AI Solution for Streamlining RFPs ft. Gaurav Nemade (Co-Founder, Inventive)In this episode of the Hyperengage Podcast, host Adil Saleh interviews Gaurav Nemade, co-founder and Chief Product Officer at Inventive, an AI-powered RFP automation platform. They discuss Gaurav's background working in AI and payments at Google, how the idea for Inventive came about, the $700 billion RFP market and how Inventive aims to help sales teams respond faster, as well as the company's go-to-market strategy and lessons learned from Y Combinator.2024-05-2230 min
The Hyperengage PodcastEp # 117: From Startup to Global: How Metric's Fintech Expansion Reached 30 Countries in a Month ft. Meenah Tariq (Founder & CEO)In this episode of the Hyperengage podcast, host Adil Saleh interviews Meenah Tariq, the CEO and founder of Metric, a financial analytics tool built to help small business owners and entrepreneurs gain actionable insights on the health of their businesses. Meenah discusses the challenges and successes of building a tech company, particularly in a non-tech-savvy environment like Pakistan. She elaborates on the growth of her company, Metric, which unexpectedly expanded to 30 countries in its first month post-launch due to the deeply rooted problem it was solving. This episode talks about hiring for startups, fostering a customer-centered product team, and...2024-05-081h 01
The Hyperengage PodcastEp # 116: Balancing Innovation and Scalability in B2B Data Integration: Insights and Industry Trends ft. Peter Fishman (CEO & Co-founder, Mozart Data)In this comprehensive interview with Adil Saleh and Saad Ali from the Hyperengage podcast, Peter Fishman, CEO and co-founder of Mozart Data, shares insights into the company's origins, its mission, and its approach to simplifying data centralization for B2B companies. Fishman highlights his journey from academia to technology, emphasizing the pivot from complex data analysis to making data accessible and actionable for companies without extensive engineering efforts. He discusses Mozart Data's role in enabling businesses to leverage the modern data stack, the impact of AI on democratizing data, and the importance of building a culture that values the...2024-05-061h 06
The Hyperengage PodcastEp # 115: Transforming AI-Powered Hiring ft. Malinda Coler (CEO, Conversa)In this episode of the Hyperengage podcast, host Adil Saleh interviews Malinda Coler, CEO of Conversa, who discusses her AI-powered recruiting platform. Coler's background in humanities influences her approach, focusing on evaluating candidates beyond resumes by using AI to conduct initial screenings and in-depth conversations. This method enhances the understanding of candidates' skills and values, improving hiring quality and efficiency. Coler emphasizes the synergy of human judgment and AI in making more informed hiring decisions, ultimately reducing hiring times and better aligning candidates with company culture.2024-05-0128 min
The Hyperengage PodcastEp # 114: Mastering Community-Led Growth in the AI Era ft. Zach Hawtof (CEO & Co-Founder, Tightknit)
In this episode of the Hyperengage podcast, host Adil Saleh interviews Zach Hawtof, CEO and co-founder of Tightknit, discussing the significance of community-led approaches in startups and established businesses alike. Saleh highlights how startups often struggle with implementing product-led growth and could benefit from fostering communities, particularly on platforms like Slack, where many already have a presence. Hawtof, with his background at Salesforce and experience in community cloud solutions, emphasizes the transformative potential of integrating community management with AI to enhance user engagement and facilitate connections within these digital spaces. They explore how Tightknit simplifies this process for companies...2024-04-2935 min
The Hyperengage PodcastEp # 113: Revolutionizing Meetings and Feedback with AI ft. Richard White (Founder & CEO, Fathom)In this episode of the Hyperengage Podcast, host Adil Saleh converses with Richard White, CEO and co-founder of Fathom, a pioneering platform in conversational AI. White shares his extensive experience in the SaaS industry, particularly through his work at UserVoice, highlighting the evolution from user-driven feedback to AI-enhanced product development. He discusses Fathom's inception as a tool to improve meeting efficiency and the transition of UserVoice towards leveraging AI for better data organization. White emphasizes the importance of balancing founder vision with customer feedback, the strategic use of AI to refine product offerings, and Fathom's commitment to accessibility through...2024-04-2424 min
The Hyperengage PodcastEp # 112: Optimizing Sales Engagement: The Role of Timing and Automation in GTM Success ft. Alan Zhao (Co-founder, Warmly)In this episode of the Hyperengage podcast, host Adil Saleh discusses with Alan Zhao, co-founder and head of marketing at Warmly, the evolution of go-to-market (GTM) strategies and tools in response to the AI advancement and the shift towards digital sales in the SMB segment. They explore the importance of timing in sales outreach, leveraging AI and automation to improve lead qualification and engagement, and the role of intent-based playbooks. Alan shares insights into Warmly's approach to solving the classic GTM challenges of identifying the right time to engage with potential customers, emphasizing the significance of speed and precise...2024-04-0925 min
The Hyperengage PodcastEp # 110: Engineering Success: Transforming Industries with AI ft. Dirk-Jan van Veen (CEO and Co-founder, Query Vary)In this episode of the Hyperengage podcast, hosts Adil Saleh and Taylor Kenerson delve into the fascinating journey of Dirk-Jan van Veen, a geophysicist turned computer scientist, and now a pioneering entrepreneur. Dirk shares his transition from academia to entrepreneurship, detailing his involvement with two innovative platforms: Query Vary and Syncware. Query Vary, a platform designed to validate Large Language Models (LLMs) at scale for enhanced prompt quality and output, reflects Dirk's commitment to advancing AI technology. Meanwhile, Syncware aims to boost warehouse productivity through AI integration, showcasing his versatility in applying AI across different industries. Throughout the conversation...2024-03-1324 min
The Hyperengage PodcastEp # 109: Unlocking Team Productivity with People Analytics and AI ft. Abhinav Chugh (CEO and Co-founder, Peoplebox)In this episode of The Hyperengage Podcast, host Adil Saleh interviews Abhinav Chugh, CEO and co-founder of Peoplebox, a company that enhances team workflow management through performance and workflow integration tools. Chugh shares his entrepreneurial journey, highlighting the challenges of scaling businesses and how these experiences led to the inception of Peoplebox. The discussion also covers Peoplebox's mission to solve the "ten X problem" by focusing on execution and culture through OKRs (Objectives and Key Results) and introduces an upcoming Gen AI product aimed at providing actionable people analytics from fragmented data. Chugh outlines the company's growth, its pivot...2024-03-0828 min
The Hyperengage PodcastEp # 108: Revolutionizing Code Quality: Overcoming Challenges in Software Development ft. Amartya Jha (CEO & Co-founder, CodeAnt)In this episode of the Hyperengage podcast, hosts Taylor Kenerson and Adil Saleh interview Amartya Jha, CEO and co-founder of CodeAnt, a company that has developed an AI solution to detect and fix poor quality code. Jha shares the origin story of CodeAnt, born from his firsthand experience with the challenges of managing and rectifying bad code in software development, which led him to leave his job and create a solution with his co-founder. He details the process of identifying and addressing the widespread issue of code inefficiency, including the absence of proper documentation, duplication, and security vulnerabilities. Throughout...2024-03-0531 min
The Hyperengage PodcastEp#105: Scaling Success in Cybersecurity: Shareth Ben on Building Customer Success Teams and Digital Transformation (Chief Customer Officer, Apptega)In this episode of The Hyperengage Podcast, hosts Taylor Kenerson and Adil Saleh talk with Shareth Ben, Chief Customer Officer of Apptega, to explore his extensive experience in scaling customer success teams, particularly at Securonix, and navigating the complex landscape of SaaS, technology, and cybersecurity. Shareth discusses the importance of stakeholder buy-in, breaking down silos, and leveraging digital strategies and community initiatives to enhance customer engagement and education. He shares valuable insights into the unique challenges of customer success in cybersecurity, emphasizing adaptability, strategic pivoting, and the critical role of customer operations. Shareth also offers leadership advice for building...2024-02-1627 min
The Hyperengage PodcastEp# 104: Empowering Media Evolution: How AI and Podcasting are Shaping the Future of Content Creation ft. Arjun Sundararajan (CEO & Co-founder, Zync AI)In this episode of the Hyperengage podcast, hosts Adil Saleh and Taylor Kenerson speak with Arjun Sundararajan, CEO and co-founder of Zync AI, discussing the evolution of companies into media entities through AI in 2024, the importance of authenticity in AI-generated content, and the growing role of podcasting in community building and marketing. They delve into the ease of content creation for various creators, the benefits of podcasting for startups, and the functionalities of Zync AI’s platform, which simplifies podcasting for businesses with features like a state-of-the-art recording studio and comprehensive post-show content management. The episode also covers Zync AI...2024-02-1438 min
The Hyperengage PodcastEp#103: Revolutionizing Team Learning: UJJI's Journey in AI-Powered Document and Workflow Management ft. Ludmila Milla (Co-founder & CEO, UJJI)In this episode of The Hyperengage Podcast, Adil Saleh converses with Ludmila Milla who is the CEO and co-founder of UJJI. UJJI is an AI-powered learning management platform that helps teams manage documents and workflows effectively. Ludmila shares the platform's genesis, rooted in her extensive experience in HR and entrepreneurship, both in Brazil and the UK. UJJI emerged from a desire to convert passive learning into actionable knowledge, facilitating daily practice and habit formation within teams. The platform, developed with insights from neuroscience and validated in an incubator in Oxford, aims to address the challenges of knowledge retention and...2024-02-0929 min
The Hyperengage PodcastEp#101: Navigating Entrepreneurship and Embracing Data-Driven Strategies ft. Louis Shulman (Co-Host of The Louis and Kyle Show, Co-Owner Orbit Metrics and Inbox Ghosts)
In this episode of The Hyperengage Podcast, guest Louis Shulman discusses his experiences as a podcast host and entrepreneur. He shares lessons learned from over 150 episodes, emphasizing the importance of focusing on key business aspects. Louis also talks about his companies, Orbit Metrics and Inbox Ghosts, which help businesses with digital advertising and customer engagement. Additionally, the conversation covers the role of a fractional Chief Data Officer in technology businesses, highlighting the importance of data-driven decision-making and the use of tools like Metadata for media optimization in SaaS businesses.2024-01-2536 min
The Hyperengage PodcastEp#100: Boosting Collaboration and Efficiency: Improving Requirement Management with Mikus Krams (Co-Founder & COO, Trace.Space)
In this episode of The Hyperengage Podcast, Taylor Kenerson and Adil Saleh engage in a comprehensive discussion with Mikus Krams, the co-founder and COO of Trace.Space. The conversation centers around Trace Space's innovative requirement management tool, designed to modernize and streamline processes in sectors such as automotive, defense, and manufacturing. Krams also shares insights from his prior experience at Chili Piper and his roles in mentoring and angel investing. A significant focus of the episode is the customer-centric approach adopted by Trace Space, emphasizing the importance of understanding and addressing customer needs, whether they are common requests or...2024-01-2328 min
The Hyperengage PodcastEp#99: A Journey into AI-Powered Analytics with Alex and Joseph (Co-Founders, Syncly)In this episode of the Hyperengage Podcast, our hosts, Taylor Kenerson and Adil Saleh interview Alex Hong and Joseph Lee, from Syncly. Syncly is a new AI company that aims to revolutionize the way people work. Joseph shares his insights on building products based on customer feedback and the challenges of balancing the company's vision with customer needs. The discussion also focuses on the integration aspect of Syncly, including the constraints of a startup and the importance of choosing the right platforms to integrate with. Alex joins the conversation and talks about the role of customer success in the...2023-12-0824 minThe Hyperengage PodcastEp#98: Insider Tips for Building a Successful B2B SaaS Company from Todd Busler (Co-Founder & CEO, Champify.io)In this episode of the Hyperengage podcast, Adil Saleh interviews Todd Busler, the CEO and co-founder of Champify.io. Champify.io is a data analytics platform designed to assist B2B growth teams in improving their post-sale operations and go-to-market motions. Busler shares his journey into the B2B SaaS industry and his experiences at companies like Square and Heap. He explains how Champify addresses the challenges of outbound sales by leveraging a company's existing advocates to generate leads. Busler offers advice to early-stage companies on finding the right sales strategies and emphasizes the importance of customer success and...2023-12-0726 minThe Hyperengage PodcastEp#97: Mastering Customer Success: Expert Insights from Industry Leader Kristi Faltorusso (CCO, ClientSuccess)In this podcast episode of the Hyperengage Podcast, Adil Saleh, our host sits down with Kristi Faltorusso, the Chief Customer Officer of ClientSuccess, to discuss her experience in customer success across various industries and product types. They discuss the evolution of roles in customer success and the importance of embracing a digitally-led model. They also touch on the significance of human touch in early-stage startups, adapting to competition in the B2B SaaS world, and reimagining the onboarding journey. They discuss the importance of aligning business objectives with software features and offer insights and advice for those looking to...2023-12-0524 minThe Hyperengage PodcastEp#96: Revolutionizing Workplace Communication: How Slack Empowers Businesses ft. Junan Pang (Head of Customer Success, Slack)In the latest episode of the Hyperengage Podcast, Junan Pang, Head of Customer Success at Slack, discusses the role of customer success at the company and how their product is transforming workplace communication. Pang shares his own journey in the field, as well as the unique customer success model at Slack that focuses on collaboration with sales and leveraging emerging technologies like AI. The podcast also explores the expanding possibilities within the Slack platform, such as innovative companies developing solutions on top of Slack Connect. Pang also highlights the Portfolio Excellence team at Slack, which caters to the specific...2023-11-3026 minThe Hyperengage PodcastEp#95: Enhancing Customer Success in the Nonprofit Sector with Ajay Chidrawar (CCO, Fundraise Up)In this episode of the Hyperengage Podcast, Taylor Kenerson, and Adil Saleh speak with Ajay Chidrawar about the evolution of customer success and the work he is doing as CCO at Fundraise Up. Chidrawar explains how the shift to SaaS has given more power to customers, making it crucial for businesses to consistently deliver high-quality products and services. He discusses the mission of Fundraise Up, which aims to streamline the donation process for non-profits and bring them into the modern era of AI-driven, data-driven e-commerce. Chidrawar also discusses the strategies employed at Fundraise Up, including offering a free solution...2023-11-2426 minThe Hyperengage PodcastEp#94: Demystifying Machine Learning with Michael Louis (Founder, Cerebrium)In this episode of the Hyperengage Podcast, our host Adil Saleh interviews Michael Louis, the co-founder of Cerebrium, a SaaS platform that makes machine learning more accessible for smaller businesses. They discuss the challenges of building a tech company and the unique opportunities in the financial technology sector in South Africa. They also delve into the go-to-market strategy for Cerebrium, their experience with customer retention and upselling, and the importance of customer success and organic search engine marketing. They also touch on scaling and team-building efforts at Cerebrium.2023-11-0732 minThe Hyperengage PodcastEp#93: Startup Success and Mental Health: Insights from Jiyun Hyo (Co-Founder and CEO, Seon Health)In this episode of the Hyperengage Podcast, Jiyun Hyo, the founder of Seon Health, discusses his entrepreneurial journey and his focus on mental health solutions for start-up founders. Hyo shares his experiences transitioning from soccer to consulting and entrepreneurship, and how his personal experience with depression led him to develop Seon Health. Seon Health is a mental health chatbot that specializes in improving the relationship between entrepreneurs and their key business partners. The conversation also touches on the challenges faced by start-ups and the importance of conviction and passion for entrepreneurs.2023-11-0632 minThe Hyperengage PodcastEp#92: Creating Memorable Products for B2B Sales: Lessons from Nathan Offner (Co-Founder, Outboundless)In this episode of the Hyperengage Podcast, our host Adil Saleh interviews Nathan Offner, co-founder of Outboundless, about his experiences in sales operations and the functions of his prospecting product and services. They discuss the journey of creating an effective outbound sales strategy, the importance of honesty in building a company, the criteria for finding an appropriate market fit, and the process of pivoting their product-based business to a more service-oriented model. Nathan also touches upon the importance of learning from past mistakes and adapting to the changing sales landscape.2023-11-0228 minThe Hyperengage PodcastEp#91: Unlocking the Power of Real-Time Feedback at Nasch.io ft. Akshay DipaliIn the latest episode of the Hyperengage Podcast, Adil Saleh interviews Akshay Dipali, the founder of Nasch.io. Nasch.io is a SaaS platform that helps organizations manage their culture and grow their team members. Dipali discusses his journey in the tech industry and explains how his own experiences with poor employee culture inspired him to create a platform that improves employee engagement and experience. The product combines AI and psychology to collect data from employees, analyze patterns, and suggest solutions in the form of small actions or nudges. Dipali also discusses the challenges his company faced in its...2023-10-3124 minThe Hyperengage PodcastEp#90: Understanding Flowla's Innovative Approach to Transforming Buyer Experiences ft. Alper Yurder (Co-Founder and CRO, Flowla)In this episode of the Hyperengage Podcast, Alper Yurder, co-founder of Flowla, discusses the company's mission to revolutionize email marketing and improve engagement intelligence. Flowla aims to enhance email engagement through intelligent workflows and touchpoints. The platform offers real insights and tracks buyer-seller interactions, providing transparency and collaboration for a more efficient sales process. Yurder explains the pain points of enterprise sales that Flowla addresses, including complexity, document sharing, and lengthy deals. They also discuss Flowla's unique approach to improving buyer experiences in the retail industry, underpinned by data analytics and intelligence. Yurder shares insights about the current target...2023-10-3031 minThe Hyperengage PodcastEp#89: Breaking Through The Saturated Market at Cloud Campaign Ft. Ryan Born (CEO, Cloud Campaign)In this episode of the hyperengage podcast, Adil Saleh speaks with Ryan Born, CEO and co-founder of Cloud Campaign, about starting and scaling a social media management SaaS company focused on agencies. They discuss the competitive landscape when Cloud Campaign launched in 2017, how they differentiate by serving agencies, handling API restrictions from social platforms, and using generative AI for content. Ryan also shares insights on their growth, customer success, and key metrics for driving retention and expansion.2023-10-1726 minThe Hyperengage PodcastEp#87: Importance of a Unified Tech Stack for Seamless Customer Experience ft. Ryanne Koch (Sr. Manager, Customer Success, PandaDoc)In this enlightening episode of The Hyperengage Podcast, Adil Saleh interviews Ryanne Koch, a senior Customer Success Manager at the leading e-sign company PandaDoc. They delve deep into the integration of various tech systems to enhance the customer journey, and how these systems ultimately contribute to a seamless customer experience. As Ryanne says, “It's really important to have as much of a holistic view as possible. So we lean into our tech stack a lot to do that."
Watch this episode to get answers to questions like:
- How can businesses transition sm...2023-10-0621 minThe Hyperengage PodcastEp#86: Prioritizing Customer Retention over Rapid Growth: Metadata's Unique Approach ft. Gil Allouche (CEO, Metadata.io)This episode of the Hyperengage Podcast features Gil Allouche, the CEO of Metadata.io, a B2B marketing platform for digital marketers, product marketers, and performance marketing teams.
In this conversation, Gil discusses the journey of building Metadata.io from the ground up as a technical founder, defining the ideal customer profile, change management for adopting new martech, and key advice for SaaS entrepreneurs on leaning into action over perfection.
Here is what we cover in this episode:
The evolution of Metadata.io and Gil's journey from engineer to CEO
How to optimize the...2023-09-2131 minThe Hyperengage PodcastEp#85: From Trustpilot to Dream Data: A CTO's Journey in b2b SaaS Ft. Ole DallerupIn this engaging episode of the Hyperengage podcast, your hosts Adil Saleh and Taylor Kenerson sit down with Ole Dallerup, the CTO and Co-founder of Dreamdata. Ole has had a fascinating journey, starting as a software engineer at Trustpilot and ultimately rising to the position of CTO within just eight years. Now, as the co-founder of a B2B revenue attribution platform, he shares insights on the challenges of building an MVP, the importance of early customer feedback, the quest for product-market fit, and the delicate art of balancing short-term delivery with long-term technical vision in his role as...2023-09-0633 minThe Hyperengage PodcastEp#81: Transforming Fintech in Africa with Stitch.money ft. Dewald Muller (Head of Customer Success, Stitch)Today on the show, we have Dewald Muller, Head of Customer Success at Stitch, Africa's first one-click payments API, enabling secure Instant EFT payments and easy access to customer financial data.
In this episode, Dewald talked about how Stitch.money is transforming the future of Fintech across Africa. He also gave insights into their culture and how they approach problems around scaling and expansion. The conversation then moved towards the CS operations at Stitch, their onboarding challenges, and how they streamline the customer journey by using various reactive and proactive measures. He further discussed how important it is to give a...2023-08-1844 minThe Hyperengage PodcastEp#76: Scaling Revenue and Fostering Customer Success at Mavens ft. Daniel Skolnick (VP Customer Success, Mavens)Welcome to today’s episode of The Hyperengage Podcast. We had Daniel Skolnick, a results-driven VP of Customer Success at mavens°, with 13 years of experience in SaaS, specializing in revenue generation and team development. Daniel's passion lies in being a trusted advisor and creating a customer-centric culture, fostering exponential growth while utilizing data-driven strategies for success. At mavens, he continues to drive growth by leveraging insights from customer health scores and revenue data. So dive into this insightful episode for some useful nuggets.
2023-07-0333 minThe Hyperengage PodcastUptima's Approach to Onboarding Customers and Ramping Up Managed ServicesIn this episode of The Hyperengage Podcast, AJ Sawhney discusses Uptima's journey as a Salesforce partner and explores various use cases for Uptima in the B2B, SMB, and mid-market segments, with a specific focus on the manufacturing industry. Sawhney sheds light on the onboarding process for manufacturing customers, the significance of quarterly business reviews, managed services and integration, the company's go-to-market strategy, and opportunities for personal and professional development at Uptima.
2023-06-1532 minThe Hyperengage PodcastEp#73: Maximizing Customer Lifetime Value: Strategies for Small and Medium-Sized Businesses ft. Kelsey Peterson (VP Customer Success, Ashby)In this episode of the Hyperengage Podcast, Kelsey Peterson, VP of Customer Success at Ashby, shares valuable insights on customer success management strategies for small and medium-sized businesses (SMBs). The discussions cover a range of topics, including the significance of data-driven hiring practices, the potential of AI integration into CRM systems, and the importance of adaptability and strong customer relationships. Kelsey emphasizes the value of investing in internal team training and education to foster business growth. Enjoy this insightful episode with Kelsey Peterson as she shares her expertise and experiences in customer success, providing valuable strategies and perspectives.
2023-06-1238 minThe Hyperengage PodcastEp#37: Empowering Workforce via Education with Vinco ft. Lissy M Giacoman Colyer (CEO, Vinco)Today on the show, we have Lissy M Giacomán Colyer, CEO of Vinco. Vinco is a Mexican EdTech platform that helps companies empower their workforce via education opportunities. In this episode, Lissy shares her story of how she started Vinco and her motivation for wanting to create a positive impact through education. She also delves into her experience as a part of Y Combinator's startup school, discussing the valuable lessons she learned and how it helped her grow and develop her business.2023-01-1226 minThe Hyperengage PodcastEp#36: AI Content Creation and Management with Regie.ai ft. LeeRon Yahalumi (Head of Customer Success, regie.ai)From streamlining workflows to conversational intelligence, AI in customer success has become integral to a more comprehensive perspective on customer engagement. Regie.ai is one such example that blends the art of language & the science of delivery to create, test and analyze personalized prospecting sales campaigns so you don’t have to.
In this episode, LeeRon Yahalumi shares a handful of great insights on leading great customer success organizations. LeeRon recently joined Regie.ai as its head of customer success, after serving as VP of sales and CS at Textio for more than three years.
Listen in as she wa...2023-01-0438 minThe Hyperengage PodcastEp#35: Leading with Customer Success at Salesloft ft. Natasha Evans (VP of Global Customer Success)This week on The Hyperengage Podcast, we speak to Natasha Evans, VP of Global Customer Success at Salesloft. Salesloft helps thousands of the world’s most successful selling teams drive more revenue with the only complete Sales Engagement platform available in the market.
In this episode, Natasha walks us through her background and how she started her customer success journey at Salesloft. She also shares how they measure customer success, what their onboarding process looks like, and the tools they leverage at Salesloft.
Have a listen as Natasha talks about the culture, training initiatives, and customer success best practices at...2022-12-2132 minThe Hyperengage PodcastEp#34: New Perspective on Post-Sales ft. Martina Olsen (Head of Customer Success, Layerise)In today’s digital age of self-service and empowerment, customers expect to have the resources to efficiently find solutions on their own before reaching out to customer support. To understand the value of this aspect of customer success, we spoke to Martina O., Head of Customer Success at Layerise.com. Layerise provides customers with digital assistance for their products in order to make the post-sales experience more interactive and bridge the gap between the end customer and the brand.
Martina takes us through her journey in the startup world at Pleo and now Layerise, while diving into some valuable in...2022-12-1431 minThe Hyperengage PodcastEp#33: Customer Success at Productboard ft. John Henwood (VP of Customer Success, Productboard)Today on the show we have John Henwood, VP of Customer Success at productboard. Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.
In this episode, John starts the conversation by talking about his background and why he joined customer success. He then gave us insights into their growth team that works closely with the CS team and increases their productivity. We also ran through an overview of their training initiatives, and how they empower their teams for change management. He then gave us insights into their tech stack and how...2022-11-2329 minThe Hyperengage PodcastEp#32: Enhancing Customer Experience with Custify ft. Irina Vatafu (Head of Customer Success, Custify)Today on the show, we have Irina Vatafu, Head of Customer Success at Custify, a Customer Success platform for SaaS businesses.
Irina started the conversation by outlining how she got into customer success. She then shared her insights on what it takes to be a successful customer success manager. We then ran through an overview of their customer success operations and their unique approach to serving their customers. She also shared how Custify enables customer success teams to deliver a best-in-class experience using automation, analytics, and custom health scores.2022-11-1626 minThe Hyperengage PodcastEp#31: Transforming Web Engagement with Qualified.com ft. Dan Darcy (CCO, Qualified)The company website has become an essential asset for companies in the post-pandemic world. Until now, companies have had no way of knowing who’s on their site, and no way of meeting with their best buyers, instantly. To discuss this essential element of the customer success journey we speak to Dan Darcy, Chief Customer Officer at Qualified.com. Qualified enables companies to have valuable conversations with the right people using the website as the digital store frame.
Dan walks us through their customer success operations and the lessons he has learned throughout his journey at Salesforce and Qualified.co...2022-11-1140 minThe Hyperengage PodcastEp#30: Simplifying Data Encryption with Garblecloud ft. Alex Ames (Customer Success Manager, Garblecloud)Alex Ames, Customer Success Manager at Garblecloud, is the newest guest on The Hyperengage Podcast. Garblecloud is a modern security company offering solutions for easy data encryption and powerful ransomware protection. It allows enterprises and individuals to protect their documents and files stored in Google Drive, Dropbox, and Google Workspace applications such as Google Docs, and soon Gmail and Slack.
We start the episode by exploring how Alex started his customer success journey at Garblecloud and what motivated him to do so. We then ran through an overview of how Garblecloud is simplifying data encryption for the modern workforce...2022-11-0935 minThe Hyperengage PodcastEp#29: Power of Robotic Process Automation ft. Wilton Rogers & Rob Howze (CEO & Director of Production, Simply Automate)Today on the show, we have Wilton Rogers, CEO, and Rob Howze, Director of Production at Simply Automate Inc., a Digital Transformation Consulting & Development Firm.
They spoke about how Simply Automate Inc. helps businesses with RPA and digital transformation and scale through automation. They also talked about how they are leveraging platforms like Uipath, Automation Anywhere, and Electroneek for building bots for process automation. Tune in to know more about RPA and business process automation from the experts!
2022-11-0433 minThe Hyperengage PodcastEp#28: Driving Success at Fellow.app ft. Sarah (Wong) Collins (Head of Customer Success, Fellow.app)In this episode, we were joined by Sarah (Wong) Collins, Head of Customer Success at Fellow.app, a disruptive meeting management software that helps teams to have productive meetings and meaningful 1:1s.
Sarah started the conversation by talking about her background and outlining how she got into CS. We then ran through an overview of how Fellow.app helps teams stay productive and organized. She then talked about their customized customer success dashboard and how it helps them track user journeys and make smarter decisions. She also gave us insights into their research-driven culture and how it enables them to...2022-11-0231 minThe Hyperengage PodcastEp#27: Secrets to Customer Success at Cartloop ft. Alexandra Carmen Buză (Head of Customer Success, Cartloop)Alexandra Carmen Buză, Head of Customer Success at Cartloop, is the newest guest on The Hyperengage Podcast. Cartloop is a conversational text marketing platform that helps brands drive revenue, build relationships with customers, grow subscribers and engage them with highly targeted campaigns through 1:1 text conversations.
We start the episode by exploring how Alexandra transitioned from the corporate world into the start-up world and started her customer success journey at Cartloop. She then takes listeners through the challenges they faced as a start-up and how they overcame them. She also shares how they measure customer success, what their onboarding process looks l...2022-10-2831 minThe Hyperengage PodcastEp#26: Big Data to Smart Data with Mosaic Smart Data ft. Iram Cook-Monie (Head of Customer Success, Mosaic Smart Data)Today on the show we have Iram Cook-Monie, Head of Customer Success at Mosaic Smart Data - An emerging data analytics platform in the big-data management space.
Iram discussed her background and how she settled into the customer success world. She then dove into how Mosaic Smart Data is using machine learning and artificial intelligence to spot potential opportunities in capital markets as well as providing real-time data analytics on trades. She also shared how the team ensures value delivery by measuring data and learning from feedback.
Working mostly with banks, Mosaic has a hybrid process of account management that...2022-10-2624 minThe Hyperengage PodcastEp#25: Early-Stage Startups Success with Optiply ft. Saahil Karkera (CCO, Optiply)Today on the show, we have Saahil Karkera, Chief Customer Officer at Optiply, a bootstrapped scaleup making webshops supply chain resilient.
In this episode, Saahil shared how Optiply is streamlining the inventory management process for webshops. We then ran through an overview of the challenges they faced as a startup and how their customer success team strived to overcome them. We then dove into the tools and technologies that they have employed and how they are planning to have a dedicated CS tool for their freemium model. Saahil concluded by talking about how important it is to hire people with...2022-10-1238 minThe Hyperengage PodcastEp#24: Remote-First Reality with Virbela ft. Craig Kaplan (Chief Customer Officer, Virbela)Remote work is supposed to be liberating, not exhausting. Video chat and other tools leave us out of touch and craving social interaction. Virbela is the first virtual world platform built specifically to solve the challenges of remote collaboration.
Today on the show, we have Craig Kaplan, Chief Customer Officer at Virbela. In this episode, Craig shared how Virbela brings teams together, unifying communications, video conferencing, file-sharing and cloud applications, all in a secure campus that replicates a real-world experience.
He also talked about their new platform, Framevr.io, the most instant and frictionless virtual collaboration experience possible that brings...2022-10-0747 minThe Hyperengage PodcastEp#23: Redefining Hiring at Arctic Shores ft. Estelle McCartney (CCO, Arctic Shores)Today on the show, we have Estelle McCartney, Chief Customer Officer at Arctic Shores, a disruptive HR Tech platform redefining how companies hire.
In this episode, Estelle shared how Arctic Shores is creating a next-gen talent strategy by capturing a candidate's true personality and cognitive abilities. We then ran through an overview of their onboarding process and how their customer success teams strive to help their customers scale their talent discovery process. We then dove into the data analytics tools that they have employed and how it helps them track user journeys and make smarter decisions. Estelle concluded by sharing...2022-10-0534 minThe Hyperengage PodcastEp#22: EdTech Startup to CS Team at Signeasy ft. Abheesh Dinavahi (VP of Customer Success, Signeasy)Abheesh Dinavahi, VP of Customer Success at Signeasy, a modern eSignature solution for teams, joined us on this episode to speak about their customer success operations and best practices.
Abheesh started the conversation by outlining how he got into CS and his motivation to join Signeasy. He also talked about their core values and how they gauge people during the interview process. He then gave insights into their tools and strategies for different customer success stages. He went on to discuss the advantages of having a dedicated customer success platform and how Churnzero has improved the efficiency of its CS...2022-09-3038 minThe Hyperengage PodcastEp#21: Scaling Customer Success: Tips from Celtx ft. Ashley Stamps (VP of Customer Success, Celtx)Today on the show, we had the pleasure of speaking to Ashley Stamps, VP of Customer Success at Celtx, an online scriptwriting and media production planning software that aims to ignite the creative potential of the next generation of storytellers through transformative technology.
In this episode, Ashley talked about her prior work experiences and how she settled into the customer success world. She also talked about how CS has evolved over the years and shared some tips on how to be successful in CS. The conversation then moved towards how she begins her day at Celtx as a Global CS...2022-09-2827 minThe Hyperengage PodcastEp#20: Customer Success at Tokeet ft. Stefan Trbojevic (Head of Client Success, Tokeet)Today on the show, we have Stefan Trbojevic, Head of Client Success at Tokeet, a cloud-based solution that streamlines vacation rental management from inquiry to checkout. In this episode, we talked about Stefan’s background and his decision to leave the corporate world and join a start-up. Stefan also gave us insights into their CS operations, the CS technologies they employ, and how they handle account management differently. He then discussed how they aim to get as much feedback as possible from their users while providing value to them.2022-09-2331 minThe Hyperengage PodcastEp#19: Fleet Management Secrets in Latin America with Pulpo ft. Ricardo Urrea Ayala (CCO, Pulpo)Today on the show, we have Ricardo Urrea Ayala, Chief Customer Officer at Pulpo, a fast-growing software startup, focused on changing the way companies manage their vehicles and fleet operations. In this episode, Ricardo talks about his customer success journey, the challenges he faced in customer success, and how he overcame them. He also outlined his core values, which he believes are essential to being a CS leader. The conversation then moved towards the company’s CS operations, the CS metrics and tools that they use, and how they segment their customers. He also imparted some great wisdom that he ga...2022-09-2232 minThe Hyperengage PodcastEp#18: High-Performing Customer Success at LMS365 ft. Amie Weizer (Head of Customer Success)Modern businesses are constantly looking for ways to improve their learning processes and LMS365 has emerged as a leading player in the cloud-based learning platform market. Head of Customer Success, Amie Weizer joins us on the show to discuss how LMS365 is giving organizations the ability to quickly shift from outdated top-down learning to inclusive democratized learning. We talked about Amie’s background and what motivated her to join LMS365 and settle in the customer success world. Tune in for insights on the secret recipe to high-performing customer success teams and more from Amie!2022-09-1635 minThe Hyperengage PodcastEp#16: Inside CS Ops at Arkose Labs ft. Patrice Boffa (Chief Customer Officer, Arkose Labs)Today on the show, we have Patrice Boffa, Chief Customer Officer at Arkose Labs, a platform that delivers long-term fraud prevention and account security to leading companies like Microsoft, PayPal and Dropbox. In this episode, we talked about Patrice’s unique background and how he transitioned from a career in software to consultancy and finally settled in the customer success world. Patrice also gave us insight into their high-touch model, and how they stand out from their competitors by getting ahead of their customer needs through a proactive approach. We then discussed the cultural adjustments they had to make in th...2022-09-0942 minThe Hyperengage PodcastEp#15: Success Team Insights at Vormats ft. Mick Weijers (Head of Customer Success, Vormats)Today on the show, we have Mick Weijers, Head of Customer Success at Vormats, a platform that helps organizations transition towards more video communication in a mobile-first world. In this episode, Mick talked about how Vormats empowers effective communication and changes the way people work by adding value to different touchpoints. We also discussed the importance of personalization and culture, how Vormats understands the pain points of different cultures and builds personalized relationships with its customers, their growth metrics, and the tools they use for their daily CS operations.2022-09-0648 minThe Hyperengage PodcastEp#14: Redefining Machine Learning at Cnvrg.io ft. Daniel Goldfeld (VP of Customer Success, Cnvrg.io)Adil Saleh chats with Daniel Goldfeld, VP of Customer Success at Cnvrg.io, a platform built by data scientists for data scientists to streamline the machine learning process, so they can focus less on grunt work and more on the real magic – algorithms.
The conversation starts with how Daniel transitioned from a career in engineering and finally settled in the customer success world.
He also gave us insights into how Cnvrg provides value to its customers by simplifying ML Ops with one click and making AI more accessible.
He further shared how he manages and empowers his team by conducting da...2022-08-2441 minThe Hyperengage PodcastEp#13: Secrets to Totango’s Success: Onboarding and Enablement ft. Jeremy Donaldson (Customer Success Leader, Totango)In this episode, our host Adil Saleh chats with Jeremy Donaldson, Customer Success Leader at Totango, a Composable Customer Success Platform that provides teams with the flexibility, speed, and agility to create and deliver optimal customer outcomes.
The conversation revolves around the processes incorporated at Totango and how various dedicated teams work together to ensure customer success. Jeremy discusses how Totango integrates with all the tools that businesses use to securely connect all their customer data for a single, unified view of their customers. He also covers the tools that are being used by different teams at Totango.
While discussing...2022-08-1928 minThe Hyperengage PodcastEp#12: Gong’s Ultimate Customer Success Team and Future Vision ft. Eran Aloni (CCO, Gong.io)In this episode, we are joined by Eran Aloni CCO at Gong.io, a revenue intelligence platform that enables high-performing teams to unlock insights from conversations to improve their deal win rates, size, and employee onboarding, Gong is currently trusted by teams such as LinkedIn, Hubspot, Slack, and Zillow, is currently the largest sales intelligence platform in the space having valued around 7.25B with 120M in revenue.
We started off with how Eran set forward his vision with Gong back in the early days and how they have transformed into a really big and successful company during his presence, today...2022-06-2027 minThe Hyperengage PodcastEp#11: Involve.ai - Platform for Dynamic CS Teams ft. Mary Poppen (CCO, Involve.ai)In this episode with Mary Poppen - CCO at Involve.ai, a Customer Intelligence platform, we get to know how Involve.ai covers all areas of their customers' business whether it's revenue, communication or support. She shares how their team of tech geniuses gets integrated into their customer’s data sources to provide a personalised experience to each and every one of them and get them up and running. Here are some of the key areas of discussion that you don't want to miss:
- What Involve.ai needs from its customers to generate powerful insights
- What an average CS...2022-05-2432 minThe Hyperengage PodcastEp#10: Distinctive Customer Success Operations at Swiftly ft. Maranda Dziekoński (Chief Customer Officer, Swiftly)In this episode, Adil Saleh chats with Maranda Dziekoński, Chief Customer Officer at Swiftly, Inc. a big data SaaS platform helping cities with public transit. and a Podcast Host from There To Here.
Maranda shares her journey of how she ended up being one of the Top 25 Customer Success Influencers. The conversation revolves around Maranda’s process and CS teams at Swiftly. The podcast uncovers Maranda’s perspective on CS operations in general.
The podcast starts with a discussion around Swiftly as an organization and Maranda’s experience in building Customer Success teams for diverse start-ups.
Moving forward, Maranda shares...2022-04-2827 minThe Hyperengage PodcastEp#09: Customer Success for Enterprise Segment at StreamSets ft. Asim Mohammad (Former VP of Customer Success, StreamSets Inc)In this episode, our host Adil Saleh chats with Asim Mohammad, former VP of Customer Success at StreamsSets Inc., about his unique experience of being an informal advisor for StreamSets Inc. due to its unique deployment— an on-prem software deployed as a software solution. He shares how to map the customer journeys and build standardised playbooks once you have customer data. According to Asim’s experience with StreamSets Inc., skipping to post-sales and adoption is not a scalable solution. It is of primary importance to establish a proper journey. Doing so will aid in the identification of opportunities to upsell and...2022-04-2242 minThe Hyperengage PodcastEp#08: Journey to CCO at Hive Streaming ft. Niclas Ramon StabergIn a deep conversion with Niclas, who recently exited Hive Streaming, a SaaS platform helping enterprise segment with video experiences, we talked about how Niclas set up the GTM frameworks and aligned it with customer success ops working initially as an Adviser, then VP of Customer Success and lastly the CCO. Discuss points that need your attention:
Customer Led marketing and story building on annual reviews.
RPS, relationship perception score powered with data.
Customer Segmentation lands smartly with smart tasks
CFTs to work together in critical scenarios.
Enterprise accounts at Hive2022-04-1437 minThe Hyperengage PodcastEp#07: Dive into Customer Success at Acquire App and Deel ft. Bradley Liou (Head of Customer Success, Acquire App)In conversation with Bradley Liou, Head of Customer Success at the Acquire App, who accidentally started his Customer Success journey and never settled. As per his proven and actionable knowledge, Bradley expressed what he believes makes Customer Success teams successful and product scalable. A product that provides value to the customer is integral;
a) a product roadmap,
b) well-integrated processes,
c) people that make the process, and
d) the right technologies to be incorporated and measured. All these are in place to achieve the goal of frictionless onboarding and value realization.
A CS team must be well-integrated and must not...2022-03-301h 09The Hyperengage PodcastEp#06: Goldcast - Helping Event Managers Like an In-House Team ft. Stephanie Roulic (Head of Customer Success & Support, Goldcast)Today we had the pleasure to talk with Stephanie Roulic - Head of Customer success & support at Goldcast, a SaaS platform helping enterprise businesses with event marketing.
We came to know that Stephanie’s team is working hands-on with customers acting a high-touch operation by helping them with onboarding, integration, and event setup. We absolutely loved the amount of time they are investing to receive their customers in the most efficient manner.
Serving a fair number of enterprise customers, Goldcast is the go-to tool for event managers taking all their pain off the shoulder with the help of a highly tr...2022-03-1646 minThe Hyperengage PodcastEp#05: Building Relationship Capital for CS Teams at AppsFlyer ft. Ziv Peled (Chief Customer Officer, Appsflyer)Today we are joined with Ziv Peled, Chief Customer Officer at Appsflyer which is a SaaS mobile marketing analytics and attribution platform. In the episode, Ziv discusses the evolution of their customer success programme scaling from a customer-facing team of 10 to 380 people.
Key takeaways:
Building a three-pillar customer data infrastructure to gain more visibility into customer relations.
Early-stage B2B startups should just focus on their onboarding for the first 1-2 years.
Adapting customer engagement models across Enterprise, SMB and small businesses.
How Appsflyer built a custom object in Salesforce to measure the relationship capital.
How...2022-03-0756 minThe Hyperengage PodcastHow LiveChat uses a combination of automation and personalized engagement to serve more than 34K+ businesses.Today on Hyper Engage, we have Peter Sarzynski, a customer success manager at LiveChat, which helps clients build trusting relationships with their online visitors by providing a beautiful yet simple tool that always keeps them in touch. In this episode, Peter talks about his journey and how he ended up in Customer Success. He also shared that among the three customer success models, which one is being used at LiveChat and explained the complete customer success process while dealing with both SMEs and enterprise clients. He talked about the customer success and support strategies that are used to expand...2022-02-2246 minThe Hyperengage PodcastWhy is Lemlist so successful at hiring one of the best customer-facing talent?Today’s episode features Ena Mandic Head of Customer Success at Lemlist , the #1 sales automation platform for cold outreach that helps businesses scale their outbound prospecting, in just three years they have grown from 0 - $10M in ARR.
In this episode, She dives deep into how she is inducing top talent into her team at Lemlist by applying unique experiences like asking them questions to get to know the team members more and inviting them to live with her for the first 15 days of operations. We also discussed, how important it is to hire people for work eth...2022-02-0959 minThe Hyperengage PodcastEp#03: Key Challenges in Customer Success with Enterprises ft. Erika (Senior Customer Success Manager, Condeco)Today on the show we have Erika Villarreal , Senior Customer Success Manager at Condeco , a b2b SaaS helping customers like Nestle, Comcast, and Cricket Australia with workspace scheduling.
In this episode, Erika talks about how she transitioned from the financial industry and shared her passion for living and breathing with customers which led her to step into a customer success role. We also discussed what are the key roadblocks CSMs face while taking information from the sales and product team to stay on top of customer data in order to build meaningful engagements to drive potential...2022-02-0930 minThe Hyperengage PodcastEp#02: Leveraging Tech in CS Operations at Hunter.io ft. Giovanni Lepori (Head of Customer Success)Customer success is a term that has been gaining momentum in recent years, and for a good reason. In this episode, Adil Saleh talks to Giovanni Lepori about his experience working as head of Customer Success at Hunter.io.
Please tune in to the podcast to know Giovanni’s views regarding the importance of customer success in companies worldwide and what tools allow managers like himself to run operations more effectively or efficiently. He talks about his journey of transforming customer support into customer success at Hunter in the past six years and about the customer success mo...2022-02-0246 minThe Hyperengage PodcastEp#01: Why is visibility into customer goals super-critical? ft. Emily Garza (VP Customer Success, Proton.ai)Emily Garza is the VP of Customer Success at proton.ai, a sales enablement and CRM platform for the wholesale distributor market. In this episode, we will dive deep into what motivates customer success individuals to build meaningful relationships with their customers, which enables higher revenue retention, and why having greater visibility into customer goals is essential for CS ops. Join our email list to get notified of weekly CS learnings, new podcast episodes, and actionable insights right into your inbox: https://hyperengage.io/ 2022-02-0232 min