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IAOP PULSEcastIAOP PULSEcastEpisode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS).  She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries.  With more than two decades of experience, Suzanne has established herself as a strategic visionary, driving change, innovation, and operational excellence.  Having led over 17,000 employees on six continents, Suzanne possesses a deep understanding of diverse cultural nuances and of navigating complex global operations.  Her GBS experience spans a vast array of functions, including brokerage, customer service, call...2024-06-0737 minIAOP PULSEcastIAOP PULSEcastEpisode 27 - A View from the C-Suite: Kate VitasekIn the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with Kate Vitasek, an international authority for her award-winning research and Vested® business model for highly collaborative relationships. Vitasek, a Faculty member at the University of Tennessee, has been lauded by World Trade Magazine as one of the “Fabulous 50+1” most influential people impacting global commerce. Her work has led to 7 books, including: Vested: How P&G, McDonald’s and Microsoft Are Redefining Winning in Business Relationships, Getting to We: Negotiating Agreements for Highly Collaborative Relationships, and Contracting in the New Economy. Vitasek has also been f...2024-06-0729 minIAOP PULSEcastIAOP PULSEcastEpisode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services AgreementsFrom OWS23 Speakers: Peter George, Partner, Baker McKenzie Sam Kramer, Partner, Baker McKenzie The pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to manage pandemic risks is furthering these changes. This session examines how these changes have affected the process of negotiating Master Services Agreements and the terms and conditions that they comprise. Peter and Sam also review how changing delivery models impact security, privacy and liability allocation between buyers and...2023-11-1056 minIAOP PULSEcastIAOP PULSEcastEpisode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHubIn this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways. 2023-08-2814 minIAOP PULSEcastIAOP PULSEcastEpisode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA PiperIn the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambers. Vinny advises clients in complex technology, strategic sourcing/outsourcing  and commercial transactions, including post-contract matters that arise during these relationships such as implementation/transition challenges, governance, audits and disputes. A  significant part of his practice als...2022-12-2921 minBSS bez tajemnicBSS bez tajemnic#753 Ho Ho Ho Idą ŚwiętaCześć, Dzień dobry, a w zasadzie Ho Ho Ho!Idą Święta, a to czas na to, aby podzielić się z Wami odcinkiem mniej biznesowym, a bardziej refleksyjnym. Posłuchajcie co w podcaście BSS bez tajemnic mam Wam do powiedzenia w okresie przedświątecznym i noworocznym. Jednym z tematów, o których wspominam w tym odcinku są podcasty, których ja słucham. Oto ich lista: Heroic with Brian Johnson Podróż bez paszportu Co we freelansie piszczy? TED Talks Daily Emigracja bez ściemy Habla Espanol Kobiecość w eterze Rozwój Osobisty Dla Każdego Biznes od początku Greg Albrech...2022-12-2215 minIAOP PULSEcastIAOP PULSEcastEpisode 23 - IAOP's CEO sits down with...Sandrine Asseraf, Group Managing Director North America and ESG, WebhelpIn the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her experiences and addresses how to create an adaptable, impactful, and globally scalable model across multiple delivery locations.2022-07-1921 minIAOP PULSEcastIAOP PULSEcastEpisode 22 - IAOP's CEO sits down with...Kevin Parikh, CEO and Chairman of AvasantIAOP's CEO, Debi Hamill, sits down with Kevin Parikh, CEO and Chairman of Avasant. Kevin is widely acknowledged as a global thought leader, futurist, and expert on digital business strategies, technological solutions, innovation and business transformation. An avid philanthropist, and Chairman of the Avasant Foundation, Kevin is dedicated to initiatives that support disadvantaged youth and women empowerment. Through the Foundation over 25,000 jobs have been created for youths to participate in the digital economy.  He is a best-selling author of Digital Singularity - A Case for Humanity  In this episode, Kevin shares a teaser into his vi...2022-01-2718 minIAOP PULSEcastIAOP PULSEcastEpisode 21 - IAOP's CEO sits down with...Michel Janssen, Chief Research Officer, Everest GroupDebi Hamill sits down with, Michel Janssen, Chief Research Officer and co-founder of Everest Group’s research practice to take a sneak peek at the results of our survey "It's Not a Talent War, It's a New Reality" that was recently completed in partnership with IAOP.  This research addresses the major concern that all organizations want to get to the bottom of: What can be done to mitigate the impact of the talent shortage?   Michel and his team will present the full findings during their session at OWS22 on January 5. Michel is particularly noted for his...2022-01-0315 minIAOP PULSEcastIAOP PULSEcastEpisode 20 - Digital Transformation & Cloud Survey Results: The Future of Enterprise DataThe need for businesses to be agile, innovative, and data-savvy to compete and thrive emerges loud and clear, but so, too, do concerns around privacy, security, and integration with legacy IT systems. In its sixth year, Baker McKenzie’s Digital Transformation & Cloud Survey captures major trends and attitudes toward the use of data through a global lens of respondents in legal, technology, and procurement roles, across a large cross-section of major industries. Partners Peter George and Flavia Rebello present the key findings.2021-07-211h 00IAOP PULSEcastIAOP PULSEcastSPECIAL SUMMIT EPISODE: How Digital Enterprises are Redefining Supplier Management ExcellenceFrom OWS21 As organizations face unprecedented economic uncertainty and market pressures, a strong supplier eco-system is viewed as a strategic advantage today. It’s becoming increasingly apparent, especially in the post-pandemic world, that digitally-enabled businesses have a clear edge when it comes to managing and nurturing supplier relationships. Join us for this insightful discussion to understand how the digitization of contract and supplier management processes is redefining the customer-supplier relationship. Mark Voytek, Chief Customer Officer, SirionLabs and Eric Nicolaides, Chairman & CEO, Wildcat Equity Partners will discuss how digital transformation in this key area is unlocking significant enterprise va...2021-03-2532 minIAOP PULSEcastIAOP PULSEcastEpisode 19 - A Conversation with Alex Rochlitz from Google on Impact SourcingIn this PULSEcast episode, IAOP CEO, Debi Hamill, chats with Alex Rochlitz, Vendor Strategy and Execution Partner at Google, about impact sourcing and how it works in the outsourcing industry. Throughout his career, Alex has helped shape the outsourcing strategy and operations at some of Fortune 500s most notable brands. Now, at Google, he manages outsourcing strategy and execution for several key Google business areas. Ales is also a member of IAOP’s Impact Sourcing Knowledge Collective, and currently serves as the Vice Chair of the Global Impact Sourcing Coalition Steering Committee. Listen in as Alex talks about his in...2021-02-0242 minIAOP PULSEcastIAOP PULSEcastEpisode 18 - Regulations & Compliance in the New NormalREGULATIONS & COMPLIANCE IN THE NEW NORMAL Moderator: John Bree, Chief Evangelist and CRO, Supply Wisdom Panelists: Alpa Inamdar, Head of Third Party Governance Advisory, BNY Mellon Michael Nacarato, COP, IAOP's Buy-Side Ambassador Jennifer Duest, Associate Director, Vice President, Corporate Insurance and Global Third-Party Risk Manager, Wellington Management Company LLP Leaders from the financial and insurance sectors discuss how regulations and compliance have to increasingly be included in ongoing governance. No industry is immune to it. Learn and interact with leaders as they discuss great practices that deliver stability and value to their enterprises as they...2021-01-1831 minIAOP PULSEcastIAOP PULSEcastEpisode 17 - Procurement Transformation: Unlocking the Full Potential of Third-Party Relationships at Hanover InsuranceSuraj Prashad, Vice President and Head of Strategic Sourcing, Hanover Insurance Mark Voytek, Chief Customer Officer, SirionLabs Most organizations today rely on a complex ecosystem of external third parties/suppliers. The traditional Third Party Risk Management (TPRM) approach has focused on the compliance and regulatory aspects - while still important, it’s not enough anymore. Companies need to think about TPRRM (Third Party Risk and Relationship Management) extending the focus to ensuring realization of the desired business outcomes from the relationship - deliverables, efficiency, savings, etc. Attend this session to learn how Hanover In...2020-11-0637 minIAOP PULSEcastIAOP PULSEcastEpisode 16 - Governance Reimagined: Enabling Business Agility in the Digital EnterprisePART 1 - Kevin Parikh, Chairman & CEO, Avasant PART 2 - Rawle Howard, AVP & Chief Procurement Officer, Howard University; Anupam Govil, Partner, Avasant; Joe Frampus, Partner, Avasant; Michael Serghiou, Director, Professional Services & Externalization, Merck In the era of Digital Transformation, our vendor relationships have become increasingly complex. The rapid adoption of digital technologies, flexible contracts, and platform-based services have necessitated a radical change in the global service delivery model. And now, the COVID-19 pandemic is further transforming our vendor relationships, pushing us to redefine our engagement strategies, restructure contracts and increase offshore delivery. We are witnessing a...2020-11-0646 minIAOP PULSEcastIAOP PULSEcastEpisode 15 - COVID Impact on Work and the WorkplaceJoin us as we discuss what we’ve learned from working from home, what’s emerging and most importantly, what’s possible, with workplace expert, Kate North from Colliers.2020-08-2121 minIAOP PULSEcastIAOP PULSEcastEpisode 14 - Has Covid Increased the Divide Between RetailersThe Covid-19 outbreak is first and foremost a health crisis that has impacted the lives of tens of millions across the globe. However, it has also had a growing and lasting impact on the global economy. The world that emerges post the battle may look very different from the one we lived in before the pandemic began, and will shape our world for years to come. This has certainly reshaped the sentiments of the end consumers towards shopping and their purchasing behavior in general. The retailers of today’s pandemic have been compelled to analyze the sentiment shift and re...2020-08-051h 00IAOP PULSEcastIAOP PULSEcastEpisode 13 - Doing Well By Doing Good: The Future of Impact SourcingModerator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Dan Lang, Senior Vice Preseident, Sutherland; Stacie Herring, VP, Consumer Services Experience, Intuit  Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact s...2020-07-0259 minIAOP PULSEcastIAOP PULSEcastEpisode 12 - A Conversation with IAOP's Board: Impact, Trends and a Roadmap for the FutureThe COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come together to discuss their experiences, trends and critical factors in an organization’s ability to emerge from the current crisis and push forward into a new era of economic recovery and opportunity. Moderated by Atul Vashistha, COP, Chairman and Founder...2020-06-031h 00IAOP PULSEcastIAOP PULSEcastEpisode 11 - How Digital Disrupts OutsourcingDigital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based capacity (short duration), cost-efficiency and gains of scale, these needs can now be filled by the web, robots, pay-as-you-go, AI/ML/ algorithms and the cloud. Join us to understand the new value added by emerging delivery models. Presented by Jan Erik...2020-03-2548 minIAOP PULSEcastIAOP PULSEcastEpisode 10 - Sourcing for Agile - A Deep Dive into Innovative Sourcing MethodsThis comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.2020-03-2546 minIAOP PULSEcastIAOP PULSEcastEpisode 9 - Unconscious BiasMaura Hudson, COP, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing. Join this highly interactive session where we will address the issue, share examples, learn how to avoid blind spots and create more inclusive thinking.2020-03-1347 minIAOP PULSEcastIAOP PULSEcastEpisode 8 - Enterprise Sourcing & Lifecycle Risk ManagementThe  IAOP Governance Chapter is pleased to present Enterprise  Sourcing & Lifecycle Risk Management, featuring John Bree, SVP, Partner, Neo Group; Jennifer Duest,  VP, Corporate Insurance & Global Third-Party Risk Manager; and Marica  Imer, VP, Asc. Director of Finance Administration - Enterprise Sourcing  both with Wellington Management Group.  Moderated by Atul Vashistha,  Chairman and CEO, Neo Group, the panelists discuss the rapidly changing  world of digital convergence and dev/ops, traditional, episodic Risk  Assessments.2019-12-1857 minBSS bez tajemnicBSS bez tajemnic#56 Podcast o podcastach, czyli inspirujące słuchanieCześć! Dzień dobry!Zanim sam zabrałem się za nagrywanie podcastu, słuchałem wielu innych. Oto lista podcastów, które słucham, polecam i dużo się z nich uczę:The Unlimited Spanish - Habla Espanol - https://www.unlimitedspanish.com/podcasts/TED Talks business - https://podcasts.apple.com/us/podcast/ted-talks-business/id470622782SSON - https://player.fm/series/sson-shared-services-outsourcing-networkNegotiate Anything - https://americannegotiationinstitute.com/negotiate-anything/Coaching for leaders - https://coachingforleaders.com/IAOP Pulsecast - https://pl.player.fm/series/iaop-pulsecastProptech Poland - http://proptechpoland.org/podcasty/2019-12-0617 minIAOP PULSEcastIAOP PULSEcastEpisode 7 - The Employee Resource Group MovementBrought to you by IAOP's Women Empowerment, Leadership and Diversity Chapter.2019-11-2157 minIAOP PULSEcastIAOP PULSEcastEpisode 6 - The Evolution of Socially Responsible OutsourcingThe IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to implement SRO, why it matters, and examples of how it’s being implemented in today’s largest organizations. Attendees joined representatives from Microsoft, Sprint, Alorica, and others to learn how and why to begin their SRO jo...2019-09-1058 minIAOP PULSEcastIAOP PULSEcastEpisode 5 - How to Be a Good CustomerIAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet expectations with the help.  Moderator: Kyle Andrews, Partner, Pretium Partners; Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, S...2019-07-311h 00IAOP PULSEcastIAOP PULSEcastEpisode 4 - Regulatory & Governance Trends Impacting Financial Services and InsuranceSpeakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG  In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ interactions with policy owners and producers. Technology service providers are developing offerings and capabilities for insurers in an increasingly competitive market.2019-05-1441 minIAOP PULSEcastIAOP PULSEcastEpisode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing PartnersA sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.2019-04-0247 minIAOP PULSEcastIAOP PULSEcastEpisode 2 - Risk & Trends in the European Outsourcing MarketIn this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.2018-08-2356 minIAOP PULSEcastIAOP PULSEcastEpisode 1 - New European Cross Borders Workers RegulationsHost Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.2018-07-1052 min