Shows
Promptly Speaking: An IBPAP Official PodcastS02E10: Claire AlfonsoShe once thought she’d wear a white coat and stethoscope… but life had bigger plans. Claire Alfonso didn’t just find a career, she found a mission. Today, as Global Vice President at Concentrix, she’s helping shape an industry where a single decision can uplift thousands of Filipino lives. In this episode, Claire opens up about surviving the tough days, leading global teams while raising a family, and why she believes “Filipinnovation” happens at the intersection of technology, grit, and genuine care for people.
2025-12-1051 min
Promptly Speaking: An IBPAP Official PodcastS02E09: Eppie TitongEppie Titong has seen the IT-BPM industry grow, and he has grown right alongside it. What started as a leap of curiosity became a life of purpose, leadership, and impact. Now, as Senior Vice President and Country Manager of VXI Philippines, he carries the same hunger and humility that first got him in the door, proving that growth isn’t about where you start but how you keep showing up.
2025-11-1440 min
CEX TalksPhilippines 2.0 🇵🇭 | Jack Madrid on AI, Talent & the Future of Customer Experience🇵🇭 The next chapter of the Philippines has already begun — and it’s powered by people, purpose, and AI.In this episode of CEX Talks, host Abhinandan Jain sits down with Jack Madrid, President & CEO of IBPAP (IT and Business Process Association of the Philippines), to explore how the country that built the global BPO industry is now reinventing itself as an AI-driven innovation hub for the world.They dive deep into:Why empathy will always be the Philippines’ greatest exportHow AI is amplifying not replacing Filipino talentWhat “Philippines 2.0” really means for global CX de...
2025-11-0230 min
Promptly Speaking: An IBPAP Official PodcastS02E08: Geraldine Acuña-SunshineFrom Roxas City to Harvard and back, Geraldine Acuña-Sunshine has come full circle bringing world-class learning home through Khan Academy Philippines. With a heart for service and a passion for innovation, she’s proving how technology can open doors, spark curiosity, and make quality education accessible to learners across the country. In this new episode of Promptly Speaking with Jack Madrid, see how one woman’s mission is transforming the way Filipinos learn.
2025-10-2238 min
Promptly Speaking: An IBPAP Official PodcastS02E07: Nickle LaMoreauxIBM’s Senior Vice President and Chief Human Resources Officer Nickle LaMoreaux sits with host Jack Madrid to share how a bold move to Asia reshaped her career and why the world should never underestimate Filipino talent. After championing the tech giant shift toward a digital-first, AI-enabled HR, her 25-year journey offers a front-row seat to a story shaped by reinvention, resilience, and the courage to lead through uncertainty. If you're charting your own path and embracing transformation, this one’s for you.
2025-07-2532 min
Promptly Speaking: An IBPAP Official PodcastS02E06: Dench DecinoEY Global Delivery Services Philippines Location Leader Denchu Decino shares how growing up with humble beginnings and spending eight years in the seminary shaped his values, fueled his curiosity, and inspired him to build a career around continuous learning and purpose. A champion of Filipino talent for 25 years, his story is a reminder of how far gratitude and determination can take you. 💡
2025-07-0446 min
Promptly Speaking: An IBPAP Official PodcastS02E05: Nicki AgcaoiliFrom call center floor to the C-suite. Nicki Agcaoili’s 25-year journey from agent to Chief Country Executive of Carelon Global Solutions Philippines proves that success in the IT-BPM industry isn’t just possible—it’s earned. In this episode of Promptly Speaking with Jack Madrid, Nicki shares how he rose through the ranks without losing touch with his roots. He opens up about leading with humility, challenging hierarchies, and championing Filipino leadership on the global stage. 🌍💼
2025-05-3054 min
Breaking the MouldThe Future of Philippine BPO with Celeste IlaganWhat does it take to future-proof an industry employing 1.8 million Filipinos?In the continuation of this powerful conversation with IBPAP COO Celeste Ilagan, we explore the future of the Philippine BPO industry. From AI disruption and resistance to retraining, to policy gaps and local government barriers—this episode tackles what’s holding us back and what needs to change. Celeste also shares how remote work reshaped the industry and how new laws are paving the way for flexibility. Plus, we end with a powerful look at Celeste’s personal leadership journey and what it takes to rise in you...
2025-05-2833 min
Breaking the MouldThe Evolution of the BPO Industry in the Philippines: A Conversation with Celeste IlaganWhat does it take to turn a few hundred call center jobs into a powerhouse industry employing over 1.8 million Filipinos?Season 2 opens with industry icon Celeste Ilagan, COO of IBPAP, as she joins host Marie Ampeloquio to explore the game-changing growth of the IT-BPM industry in the Philippines. From a few hundred jobs in 2000 to 1.82 million today, Celeste walks us through the movement that shaped towns, created careers, and put the country on the global professional services map. They also tackle urgent challenges like the talent-skills gap and readiness for AI disruption.This episode sets...
2025-05-1424 min
Promptly Speaking: An IBPAP Official PodcastS02E04: Cosette Canilao🎧 Join us as we dive into the powerhouse mindset of the woman driving Aboitiz InfraCapital's boldest innovations!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia.
2025-05-0738 min
Promptly Speaking: An IBPAP Official PodcastS02E03: Haidee EnriquezJoin us on Promptly Speaking: An IBPAP Official Podcast as we uncover Haidee’s inspiring journey and leadership philosophy. Don’t miss it! 🎙Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.
2025-03-311h 00
Life Fulfilled Podcast — Where leadership, self awareness and workplace performance actually connect.Ep 228 Jack Madrid’s Global Adventures Balancing Career, Wine, and CuriosityIn episode 228, Bernie sits down with the dynamic Jack Madrid, a true Renaissance man whose ventures span across industries and countries. From his role as CEO of IBPAP in the Philippines to hosting the 'Promptly Speaking' podcast and being an ardent wine columnist, Jack shares the driving force behind his versatile career: an insatiable curiosity. 🔑 Key Takeaways:1️⃣ Harnessing Curiosity: Jack attributes much of his success and personal growth to staying curious and open-minded. This curiosity drives him to explore new opportunities, learn from every encounter, and always seek new experiences.2️⃣ Balancing Career and Passion: Des...
2025-03-3140 min
McKinsey Talks OperationsBeyond cost savings: The global footprint of innovation hubsMany organizations struggle with outdated workforce models, limited AI adoption, and a disconnect between their global capability centers (GCCs) and core business strategies. To overcome these challenges, a global operating model can create capability centers that are an integral part of an organization’ s operations. They function as a microcosm of the company, with leadership, talent, and innovation globally distributed to create a resilient, globally distributed workforce. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with Indy Banerjee, Senior Partner at McKinsey, and Jack Madrid, President and CEO of the IT and Business Process As...
2025-03-2827 min
Promptly Speaking: An IBPAP Official PodcastS02E02: Nathalie NahaiAI is transforming our world—but at what cost? In an era of rapid technological change, we must critically assess reality, separate fact from fiction, and navigate the future with clarity.Will AI take our jobs? How will it shape society? And how can we harness technology to create a world where we truly flourish?Join us on Promptly Speaking: An IBPAP Official Podcast as we dive into these big questions with Nathalie Nahai, renowned author and web psychologist. The future is in our ha...
2025-03-1732 min
Promptly Speaking: An IBPAP Official PodcastS02E01: Mar Roxas🎙 Did Mar Roxas ever plan to become a Cabinet Secretary?From a promising career in banking to leading national policies—how did this shift happen? In this episode of Promptly Speaking, we explore Mar Roxas' journey, his vision as DTI Secretary, and the pivotal moments that led him to shape the Philippine IT-BPM industry.What drove his transition? Tune in to find out! Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly pres...
2025-03-0331 min
BSS bez tajemnic#976 BSSy na FilipinachCześć!To nietypowo nagrywany odcinek podcastu BSS bez tajemnic, gdyż powstał w warunkach terenowych na Filipinach. Filipiny to znaczący gracz na globalnej mapie outsourcingu i centrów usług wspólnych. Będąc tu na urlopie postanowiłem pozbierać nieco danych i nagrać podcast, który przybliży Wam biznesową stronę tego kraju.Zapraszam. Dane do omawianego tematu otrzymałem z IBPAP - https://www.ibpap.org/ Kluczowe punkty podcastu:Filipiny to drugi po Indiach największy rynek sektora nowoczesnych usług dla biznesu, z głównymi lokalizacjami w Manili i Cebu.Filipiński...
2025-02-2720 min
Promptly Speaking: An IBPAP Official PodcastS01E11: Ayhee CamposEpisode 11: The Season 1 Finale of Promptly Speaking: An IBPAP Official Podcast is now live!💪 Courage, grit, and purpose! Her mantra speaks for itself! Watch as we sit down with Ayhee Campos, Country and Business Head of Infosys BPM Limited and Vice Chair of IBPAP, as she shares her journey of adaptability and ambition. Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-11-2125 min
Promptly Speaking: An IBPAP Official PodcastS01E10: Peter MaqueraEpisode 10 of Promptly Speaking: An IBPAP Official Podcast is now live! Watch as we sit down with Peter Maquera, Chief Executive Officer of Microsoft Philippines, as he shares his insights on the impact of Artificial Intelligence on the future of work. As a leader in a technology company shaping the future with Artificial Intelligence, he’s on a mission to demystify AI’s role. Will it disrupt industries like IT-BPM, or guide us into a new era of innovation? 🤔💡 Curious about how AI will impact our future? Don't miss this exclu...
2024-10-2540 min
CX FilesPeter Ryan - When will we see Philippines BPO 2.0?Peter has recently been touring Asia, including some time meeting CX and BPO experts in the Philippines. Mark called Peter in Tokyo to talk about his recent time in the Philippines. What is going on in CX over there right now and do they need to reinvent their approach to communications and promoting what they can do? When will we see Philippines BPO 2.0? https://www.ibpap.org/ https://ryanadvisory.com/india-is-the-most-favored-offshore-cx-delivery-location-in-2024/ https://ryanadvisory.com/ https://www.linkedin.com/in/peter-ryan-montreal/
2024-10-1012 min
Promptly Speaking: An IBPAP Official PodcastS01E09: Michael McCullough📢 Episode 9 of Promptly Speaking: An IBPAP Official Podcast is now live! Join us as Michael McCullough, Founder & Chairman of KMC Solutions, as he shares how he swiftly adapted to the unique business landscape in the Philippines and evolved KMC's business model to stay agile in a dynamic market. Don't miss his valuable insights!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-09-1036 min
Promptly Speaking: An IBPAP Official PodcastS01E08: Joel Consing Jr.📢 Episode 8 of Promptly Speaking: An IBPAP Official Podcast is now live! Join us as Joel Consing, President & CEO of Maharlika Investment Corporation, shares his experience from the trading floors of global capital markets to managing the Philippines' first sovereign wealth fund.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-08-2042 min
Promptly Speaking: An IBPAP Official PodcastS01E07: Tarun Sareen📢 Episode 7 of Promptly Speaking: An IBPAP Official Podcast is live! Join us as Tarun Sareen, Managing Director of Sun Life Global Solutions, shares his personal and career journey in the financial services industry. Don't miss it!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-08-0244 min
HustleshareJack Madrid - The Hustle Behind IBPAPJack Madrid is the President and CEO of IT and Business Process Association of the Philippines, Inc. (IBPAP). A seasoned business leader with more than 25 years of experience, Jack has spearheaded strategy, digital innovation, and business transformation initiatives across Southeast Asia and Canada. A champion of Filipino talent and employee advocacy, Jack has held senior leadership roles at Citicorp, Ayala Corporation, Dell, Yahoo!, and MTV Asia. Discover how his efforts with IBPAP are shaping workplace flexibility and hybrid work in the BPO industry.This episode is brought to you by Aspire, Uno Digital Bank, Lark, and...
2024-07-141h 33
Promptly Speaking: An IBPAP Official PodcastS01E06: Ralph G. SantosIn this episode of Promptly Speaking, we listen to the extraordinary story of the visionary founder of RGS Global Solutions, Ralph G. Santos. From humble beginnings to leading a global enterprise, this episode explores the trials and triumphs that paved the way for an incredible journey of success.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-07-0528 min
IRIS Pod - IRIS Audio TechnologiesJack Madrid | AI and EI in the call centre industry in the PhilippinesIn this episode of the IRIS Pod, host Tom is joined by IRIS CEO Jacobi Anstruther and IBPAP President & CEO Jack Madrid. They delve into the role of generative AI in the call center industry in the Philippines, emphasising the necessity of embracing technology and developing infrastructure to support channel partners and employees. The discussion also underscores the enduring value of face-to-face interactions and relationship-building. Additionally, Jack shares insights into IBPAP's cornerstone strategy for the industry through their 2028 roadmap vision.
2024-05-3039 min
Promptly Speaking: An IBPAP Official PodcastS01E05: Marc PatrickWelcome to Episode 5 of Promptly Speaking: An IBPAP Official Podcast! In this episode, we speak with , Offshore Industry Expert and Executive Advisor to the NCC Group, a UK-based cybersecurity solutions adviser. Tune in as we talk about the PH advantage to UK investors, and establishing global business delivery services with the Philippines. 🏢🌍Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels. 🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking
2024-05-2935 min
Promptly Speaking: An IBPAP Official PodcastS01E04: Jericho GoWelcome to Episode 4 of Promptly Speaking: An IBPAP Official Podcast! In this episode, we speak with Jericho Go, President and CEO of RL Commercial REIT, Inc. and SVP and Business Unit General Manager of Robinsons Offices. Tune in as Jericho shares his story of discovering his passion and motivation as he leads with humility and purpose in the real estate world.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels. 🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #Pro...
2024-05-1440 min
Promptly Speaking: An IBPAP Official PodcastS01E03: Sanjiv GuptaWelcome to Episode 3 of Promptly Speaking: An IBPAP Official Podcast! In this episode, we speak with Sanjiv Gupta, President and Country Head of IBM Global Delivery Services in the Philippines. Sanjiv shares his story of answering an important call that led him to the Philippines, and how he adopted the Filipino culture and became a champion for Philippine tech talent.
2024-04-2647 min
Promptly Speaking: An IBPAP Official PodcastS01E02: David LeechiuWelcome to the second episode of Promptly Speaking: An IBPAP Official Podcast! Get ready for another inspiring session as we sit down with none other than real-estate icon, David Leechiu, the CEO of Leechiu Property Consultants. Join us for a wisdom-filled conversation as we delve into David's extraordinary life journey. Together, we learn from a leader in the biz in navigating through the ins and outs of the Philippine real estate market.
2024-04-1133 min
Promptly Speaking: An IBPAP Official PodcastS01E01: Ambe TierroFor our pilot episode of Promptly Speaking, we sit down with Ambe Tierro, Country Managing Director and Technology Centers Lead of Accenture in the Philippines. Join us as Ambe gives a glimpse of her life from her humble beginnings to becoming the head of one of the leading IT-BPM companies in the country. Discover how she overcame the challenges in leadership while gracefully balancing family life and her career. Tune in for an engaging conversation with one of the industry's most remarkable women.
2024-03-2637 min
TNCnowS1:E3 | Lady CEO Full Circle of Fun | Celeste Ilagan & Rebecca Bustamante on Beautifully Connected CEOs with Carmie De Leon#BeautifullyConnectedCEOsOnTNC #TheNewChannel | S1:E3 "Lady CEO Full Circle of Fun"
Real passionate leaders find more fun in solving problems, growing the business and spending time with families and friends. Learn some balancing tricks to stay happy, productive, composed and in love with the present.
This Saturday, 16 September 2023 at 9AM PHT, join TNC host Carmie De Leon, as she recharge and rejuvenate with besties Celeste Ilagan, Executive Director for IT and Business Process Association of the Philippines (IBPAP) and Rebecca Bustamante, President and CEO of Chalre, and organizer of Asia...
2023-09-1638 min
Digitally IrresistibleThe Role of the IT & Business Process Association of the PhilippinesSupporting the BPO Industry and Driving the Digital Transformation of Businesses in the Philippines This week, we welcome Jack Madrid to the Digitally Irresistible podcast. Jack is president and CEO of the IT & Business Process Association of the Philippines (IBPAP). He oversees day-to-day operations for the primary trade body and advocacy group for the IT and Business Process Management (IT-BPM) sector in the Philippines. With almost 400 member organizations, including iQor, and six partner associations, IBPAP plays a pivotal role in sustaining the growth of the IT-BPM industry by working with stakeholders in the government and...
2023-01-1216 min
TNCnowS2:E25 | James Cruz on Stories From The Fringe with Jennifer Nuya#StoriesFromTheFringeOnTNC #TheNewChannel | James Cruz is Managing Director of CARROTS PH. He has been working in the BPO, Tech, and Services Industry for 20+ years across Asia Pacific, Europe, and the U.S., helping companies and their employees be successful together. He has worked for both large companies (including Procter&Gamble, Hewlett-Packard, and Microsoft in Asia and the U.S.) and tech start-ups. James is passionate about improving the employee experience and helping companies become globally competitive. James started CARROTS a few years ago to help companies and BPO organizations become an Amazing Workplace to better attract, motivate, and retain talent.
2022-07-071h 03
TechConnect PHEp. 2: Prosperna | Focus on Building the BusinessJoin Prosperna CEO & Founder Dennis Velasco with IBPAP Executive Director Atty. Ricky Salvador, QBO Innovation Hub & IdeaSpace PH Executive Director Katrina Chan, and RJ Ledesma in the second episode of TechConnect Podcast as he talks about Prosperna's story and mission to empower 100,000 SMEs in the Philippines with easy-to-use and affordable eCommerce software.***DISCLAIMER: The views and opinions expressed by the podcast creators, hosts, and guests do not necessarily reflect the official policy and position of Podcast Network Asia. Any content provided by the people on the podcast are of their own opinion, and are not intended to...
2021-09-1043 min
B2B: Breakfast to BusinessThe Great Pivot: Always two steps ahead in an ever-changing biz landscapeAgainst a backdrop of prevailing uncertainties, strengthening the country's global competitiveness remains at the center of the IT-BPM sector's key priorities. Currently, there is particular focus on how technology can further or hinder the industry's agenda for the next couple of years and ultimately, how it will impact growth.
To ensure the sector’s growth, IBPAP leads conversations with stakeholders and partners on digitalization and human capital, which significantly influence (1) the Philippines’ economic recovery and (2) client/investor confidence in the country as an investment destination.
In this episode, IBPAP President and CEO Rey Untal discusses how...
2021-08-0350 min