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Business Transformation Pitch with The CX GoalkeeperBusiness Transformation Pitch with The CX GoalkeeperUnlocking the Future of CX: A Deep Dive into Global State Research with Melanie MingasThe CX Goalkeeper had the great opportunity to interview Melanie Mingas LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital Highlights: 00:00 Game Start 00:34 Melanie's introduction 01:51 Melanie's Values 03:01 The Evolution of CX 05:57 Digital CX 12:39 Data 17:40 Conversational AI 21:06 Automation 23:30 Sustainability 27:16 The Impact on CX Professionals 31:29 The Future 33:46 Book Suggestion 35:43 Contact Details 36:09 Golden Nugget and much more Melanie's Contact Details: Melanie.Mingas@iqpc.com ...2023-06-1238 minTP Talks PodcastTP Talks PodcastThe Future Of Collections & Empathetic CX Amid Economic UncertaintyFew conversations about the future of the contact center downplay economic wariness – and few sectors have more cause for concern than collections. Combining insolvencies with a rapidly increasing cost of living, potential job losses, rising interest rates, and consumer over-commitments, financially stretched households are forced to turn to credit even more. Further, without the injection of liquidity, company balance sheets burdened by existing growing debt, face an enduring risk of insolvencies and defaults. How will a potential economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then...2023-04-1925 minHRchat PodcastHRchat PodcastHow to Prioritize DEI Efforts with Stephanie Murphy, Ph.D.As employers look to the future, creating a workplace where employees feel heard, where they feel that their voice matters, and where they feel a sense of belonging is vital for the future success of any business.  Employee engagement is an excellent barometer of organizational health. The companies that get employee engagement right can enjoy a competitive advantage that's hard for others to replicate.  With this in mind, the All Access: Employee Engagement and Experience 2023 online event, produced by IQPC's HR Network Exchange, will focus on such issues as:Is employee engagement on the do...2023-04-0315 minBSS bez tajemnicBSS bez tajemnic#380 Co się kryje pod adresem 129 Wilton Road w Londynie?Są takie adresy w sektorze usług dla biznesu, które po prostu trzeba znać. Ale są tez takie, które czasami powodują nasze rozdwojenie jaźni. Dla tych z Was, którzy jesteście amatorami udziału w konferencjach sektora BPO i SSC, adres 129 Wilton Road może się kojarzyć z jedną z dwóch organizacji - SSON lub IQPC. No to w końcu z jedną, czy z drugą? Jakie są między nimi zależności? I czy są jakiekolwiek?Posłuchajcie! O tym mówię w dzisiejszym odcinku podcastu "BSS bez tajemnic".SSON znajdziecie tu - https...2021-02-2210 minFreeman Means Business\' Wonder Women in Business PodcastFreeman Means Business' Wonder Women in Business PodcastWonder Women in Business Ally, Steve CamacSteve Camac is the founder of Centerforce, a conference and events company focused on Diversity & IP topics.  For over 10 years, he has set the strategic direction for the company as well as each summit's editorial content. His focus is to develop quality conferences that cover hot button topics and provide high-level networking opportunities for business communities. Steve's conference and trade show experience includes leadership positions at IQPC (International Quality and Productivity Center) and IIR (Institute for International Research). Centerforce is run with the core belief that conferences, when done well, are a powerful platform for education, networking, and creating c...2020-07-1525 minAI Literacy for EntrepreneursAI Literacy for Entrepreneurs#55 - A Safe Return to the Workplace with Kevin Steinberger🦠 Covid-19 or no Covid-19 🦠 - marketers gotta market! And voila! 🎩 🎩 🎩 It’s time for another edition of the 4 AM Report, and today, we talk returning to the workplace! We’ve been lucky during this lockdown, as we work from home on the regular. 🌟🌟🌟 But for many, returning to work will bring no amount of trepidation and anxiety! How should your reopening work? How much space-per-employee should you dedicate? How do you keep everyone safe?  We went straight to an expert for answers! Today we have with us Kevin Steinberger, Program Director and Producer...2020-07-0923 minHR ExchangeHR ExchangeEp. 037: The Legal Ramifications of Reopening the WorkplaceIn this edition of the HR Exchange, we speak to Nancy Delogu, an attorney and shareholder with employment and labor law firm Littler, about the legal risks behind returning employees to work. 2020-05-1733 minHR ExchangeHR ExchangeThe Road to Recovery from CoronavirusThe Coronavirus pandemic has already taught us a great deal about the state of business and just how capable we are of having teams work remotely. To help us explore these topics and take a look at how we'll view this time in history in the long run, we spoke with Erica Volini, U.S. Human Capital Leader for Deloitte Consulting. 2020-05-1022 minHR ExchangeHR ExchangeEp. 035: The Coronavirus and HR’s ResponseOn this week’s episode – the coronavirus and HR’s response to the pandemic. The guest: Akebono Brake USA Vice President and Assistant General Manager of Global HR Eric Torigian. He discusses how the crisis has impacted companies all over the world, what HR professionals should be doing right now and how this situation will change work in the future.2020-04-0533 minHR ExchangeHR ExchangeEp. 034: Kris Rides Discusses the HR/Cybersecurity RelationshipOn this week’s episode – Tiro Security CEO and Founder Kris Rides. He discusses the unique relationship between HR and cybersecurity teams. Rides and host Mason Stevenson look at ways to better that relationship and they take a look at why it’s so important during the coronavirus situation. The two also look at ways to champion diversity in the industry.2020-03-2933 minHR ExchangeHR ExchangeEp. 033: HR Thought Leader Jon Ingham on the Lack of Rewards TransformationOn this week’s episode – HR thought leader and author Jon Ingham. A great conversation focused on the lack of transformation of the rewards function in the HR space. Ingham and host Mason Stevenson talk about why it’s happened, what the impact has been and how technologies such as artificial intelligence could offer some real change in the future. The chat also touches on BREXIT.2020-03-2234 minHR ExchangeHR ExchangeEp. 032: GE Healthcare’s Christopher Lind on Learning and the Future of WorkOn this week’s episode – GE Healthcare Global Head of Digital Learning Christopher Lind. It’s all about learning with special emphasis on the future of work. Lind and HR Exchange Podcast host Mason Stevenson also discuss employee engagement and the multigenerational workforce.2020-03-1535 minHR ExchangeHR ExchangeEp. 031: Creating a Rewarding Internship Program with Intern Bridge CEO Dr. Robert ShindellOn this week’s episode – President and CEO of Intern Bridge Dr. Robert Shindell. The topic of discussion – Internship. Shindell explains how to set up an internship program within your organization, key components of its structure, the role of the supervisor and how all of these pieces make for a rewarding intern experience.2020-03-0826 minHR ExchangeHR ExchangeEp. 030: Saint Peter’s Healthcare System and HR TransformationOn this week’s episode – Saint Peter’s Healthcare System CHRO Pam Teufel and HR Transformation Manager Maral Parciael. The topic of discussion – HR Transformation. They discuss the pain points in HR right now, plus a look at the impact of the multigenerational workforce on transformation, culture and even employee engagement.2020-03-0131 minHR ExchangeHR ExchangeEp. 029: Valentino’s Edward Arencibia Discusses Talent Acquisition and DevelopmentOn this week’s episode – Valentino Talent Acquisition and Development Leader Edward Arencibia. Arencibia and HR Exchange Podcast Host Mason Stevenson cover a lot of ground including the multigenerational workforce, talent acquisition and development specifically around desired skills and the impact on the employee experience.2020-02-2332 minHR ExchangeHR ExchangeEp. 028: Granite Group’s Chief People Officer Tracie Sponenberg Talks HR AutomationOn this week’s episode – The Granite Group’s Chief People Officer Tracie Sponenberg. Her discussion with HR Exchange Podcast host Mason Stevenson covered several topics such as the biggest pain points from HR. That included talent attraction. The two also took a look at the multigenerational workforce and its impact on the company culture and employee engagement. They also discussed the company’s HR technology journey… specifically HR automation2020-02-1632 minHR ExchangeHR ExchangeEp. 027: Sage Dental - Leadership and the Imposter SyndromeOn this week’s episode – Sage Dental SVP and Chief People Officer John Whitaker. The topic of discussion leadership and the Imposter Syndrome. Whitaker and HR Exchange Podcast Host Mason Stevenson talk about the current state of affairs in leadership, plus Whitaker talks about his personal challenges with the Imposter Syndrome AND how it’s different for women.2020-02-0938 minHR ExchangeHR ExchangeEp. 026: Employee Relations: A Lost Art?Do you feel your organization has forgotten about employee relations? You’re not alone! On this week’s episode – host Mason Stevenson speaks with employee relations expert – Yvonne Evans. She’s the Director of Talent Management and Employee Relations for the American Pharmacists Association. The two discuss what makes up a great strategy, who’re responsible for it and what the benefits are.2020-02-0235 minHR ExchangeHR ExchangeEp. 025: From Musical Theatre to Human Resources On this week’s episode – how a background in musical theatre turned into a very successful HR career. Christopher McCormick joins host Mason Stevenson. The two focus on psychological safety, the complex topic of diversity and inclusion and even touch on topics under the talent management umbrella such as performance management. 2020-01-2645 minHR ExchangeHR ExchangeEp. 024: Cultural Transformation in the WorkplaceOn this week’s episode – an HR professional who defines human resources as the intersection of business and psychology. Joseph Gregory, Global Human Resources Director for Everis joins host Mason Stevenson. The two focus on cultural transformation and every piece of the strategy from leadership buy-in to the role employees play. They also discuss the social impact of companies and even HR technology.2020-01-1938 minHR ExchangeHR ExchangeThe HR View from the World Bank GroupOn this week’s episode – a view of HR from the World Bank Group. Sanjeev Sahgal, Head of HR Strategy and Agile HR joins us. Sahgal and HR Exchange Podcast host Mason Stevenson talk about the biggest challenges and success of HR in 2019, why agility is so important and the focus on developing employees and leaders.2020-01-1223 minHR ExchangeHR ExchangeEp. 022: Unlimited PTO and the Impact on the BusinessOn this week’s episode, a discussion about unlimited PTO and one company’s approach to the strategy. Jonathan Wasserstrum, Founder and CEO of SquareFoot joins us. He and HR Exchange Podcast host Mason Stevenson focus on why his company uses the policy, how to police it, what his employees think about it, how it helps with employee burnout and the advice he would give anyone looking to implement a similar strategy.2020-01-0524 minHR ExchangeHR ExchangeEp. 021: Employee Burnout – How to Identify it and Solve For itOn this week’s episode – Parkland Health and Hospital System chief experience officer Vishal Bhalla. A hefty topic for discussion – employee burnout. Bhalla and host Mason Stevenson talk about what it is, how best to identify it and how to convert an employee dealing with burnout to an energized, engaged employee.2019-12-2940 minHR ExchangeHR ExchangeEp. 020: The Employee Experience ExplosionOn this week’s episode – an HR professional who defies space and time and is everywhere all at once. Sebastien Girard, Senior Vice President of Workforce Engagement for Atrium Health host Mason Stevenson. Any thought that could conceivably be had about the employee experience, the two cover it in their discussion. Everything from the experience of candidates and employees, how it impacts retention and they even analyze their working relationship in context of experience.2019-12-2235 minHR ExchangeHR ExchangeEp. 019: How A Chiropractor Transformed Into An HR ProfessionalOn this week’s episode – a chiropractor turn HR professional. Jackie Hunter, director of diversity and inclusion for Banner Health, joins us. The discussion focused on how she left clinical work and found her way to HR. Plus a conversation about different dimensions of diversity, how to measure its impact on the business, and an initiative focused on getting veterans back to work.2019-12-1533 minHR ExchangeHR ExchangeEp. 018: The Federal Reserve Economist Turned HR ProfessionalOn this week’s episode – a former Federal Reserve economist turned HR Professional. Vaso Perimenis, Vice President of Human Resources – Operations for Novant Health joins host Mason Stevenson. The two talk about why she made the switch and how her skills as an economist have transferred to the HR space. They also discuss data, why it’s so important to HR and a new predictive retention mode she’s working on. It’s a fascinating conversation you don’t want to miss.2019-12-0844 minHR ExchangeHR ExchangeEp. 017: The Learning Culture and the Rubik's Cube ComparisonOn this week’s episode – how creating a learning culture in an organization is like solving a rubik’s cube. Dr. Christ Berg, Head of Global Learning Design – Enterprise Learning for ADP and speaker at IQPC’s December Chief Learning Officer Exchange joins us. We also discuss why the learning experience is so important and how ADP is focused on learning during the flow of work. Plus… how buying a hammer at your local home store is similar to buying learning tools for your organization.2019-12-0137 minHR ExchangeHR ExchangeEp. 016: The State of Learning and Debunking the DebunkersOn this week’s episode – Joe LiVigni, Head of Learning and Development at UGN, Inc. LiVigini discusses his move from solution provider to HR professional, the state of HR and of the learning space and we take on the concept of learning debunkers.2019-11-2442 minHR ExchangeHR ExchangeEP. 015: Focusing on Stronger HR Leadership & TransparencyOn this week’s episode – Eric Torigian, Vice President of US Human Resources and Assistant General Manager of Global HR for Akebono Brake Corporation. Torigian discusses his time at companies such as Ford, Pepsico and Comcast. He also talks about how he left his position as an analyst and computer programmer building medical billing software and found his way to the human resources space. Other topics discussed include the State of HR, transparency and leadership.2019-11-1732 minHR ExchangeHR ExchangeEp. 014: Women in Leadership and the Impact on BusinessMore companies should include woman in core leadership positions. Research shows it leads to better overall business performance including increases in ROI, sales and invested capital. Even more so, women bring a different perspective to business. Positive impact comes from their experiences, perspectives and competencies. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with DeRetta Cole Rhodes, Senior Vice President and Head of HR for the Atlanta Braves, to discuss in more detail the benefits of having women in leadership, how to continue to develop women into those roles and what the future looks...2019-11-1028 minHR ExchangeHR ExchangeEp. 013: Optimizing Data in LearningWhen it comes to learning, measurement is the top priority for learning professionals. During the IQPC’s Chief Learning Officer Exchange in Austin, Texas, HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Marshall Friday in an exclusive one-on-one interview. Friday is the former director of learning execution and impact for ADT Security. In the interview, Friday explains why it’s so important to measure learning and how to optimize gathered data for success.2019-11-0311 minHR ExchangeHR ExchangeEp. 012: Terence Morley, Director of Talent Development, NBC UniversalTerrence Morely discusses the greatest barriers his peers face with training on an enterprise level. He sums it up this way: "I think the biggest theme overall is just being adaptable and changeable. I think how we did things five years ago is not how we're doing things now and how we're doing things next year, and I think that cuts across a variety of different things. How do you measure the impact of a training program and employee engagement initiative?" Listen to find out.2019-10-2709 minHR ExchangeHR ExchangeEp. 011: Maxanne Whitehead, Learning and Development, Walmart eCommerceMaxanne Whitehead answers the question all enterprises have on their mind, whether they say it out loud or not. Is training worth it? It can be difficult to get full buy-in on training across all verticals of an organization. Training takes time away from other tasks. It costs money. That’s why Whitehead stresses the power of communication. By creating, tracking, and sharing training metrics, there is proof to show that training is not only worth it, but imperative to the success of any enterprise. Whitehead closes by sharing how and why Walmart practices what she preaches.2019-10-2004 minHR ExchangeHR ExchangeEp. 010: Mary Andereck, Interim CLO, Parkland Health and Hospital SystemMary Andereck sums this episode up best right out of the gate. She says, “Part of that challenge that folks who are working in [the learning] space have right now is to understand, based on my business objectives, what are the most effective strategies for them to use? What role does technology play? What role does live and in-person opportunities play, mentoring and all the other various and sundry methodologies that we use for training people? But it's really about kind of getting our arms around the world has changed. And now, based on my own situation and the go...2019-10-1316 minHR ExchangeHR ExchangeEp. 009: Dan Hill, CLO, AAA – The Auto ClubDan Hill, chief learning officer with AAA, discussed with us common challenges in the learning space. He touched on speed to market for learning solutions and how imperative it is to meet the training demand fast enough for the enterprise to benefit from it. Hill then stresses the importance of setting up an environment for learning. Even with the best, most innovative training materials, employees won’t be able to benefit from them without the time and space to engage with them. Hill shares what AAA tried, what worked, and what didn’t work in this inside look into the...2019-10-0609 minHR ExchangeHR ExchangeEp. 008: Corey Rewis, SVP, Learning for Global Wealth & Investment MGT, Bank of AmericaHeroes exist in many different forms, even in HR. When it comes to learning, however, it’s a whole new ballgame. Even though so might consider the idea of heroes in learning a stretch, Bank of America Learning Executive for Global Wealth and Investment Management Corey Rewis says it begs two questions: what would make a learning hero to the organization and what is it that makes somebody heroic in learning? HR Exchange Podcast host Mason Stevenson sat down with Rewis to get the answers.2019-09-2910 minHR ExchangeHR ExchangeEp. 007: Casper Moerk, Head of Learning Technology, Americas at SiemensIn a world where learning technology is exploding and new apps and solutions are launched daily the future of learning is evolving faster than ever. HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Head of Learning Technology at Americas at Siemens, Casper Moerk to discuss the topic.2019-09-2210 minHR ExchangeHR ExchangeEp. 006: Shelley Meador, CHRO, AllegionWhere HR technology is concerned, there is no doubt human resources is and has been on a journey. In a lot of ways, it’s a journey that seemingly will never end. Why? The reason is simple: technology continues to change and mature as does its application. HR is becoming increasingly more automated. Employees are using technology to personalize their work experiences. And data… data has become the most important currency in the pocket of HR professionals outside of actually money. Like other companies, Allegion Chief Human Resources Officer Shelley Meador says her company is on a journey of its...2019-09-1516 minHR ExchangeHR ExchangeEp. 005: Shawn Moren, CHRO, Regis CorporationSuccession planning is critical, but be that as it may, the process hasn’t changed much over the last few years. Sure, new technology has been leveraged to make the work simpler, but the overall process still persists. That’s not a bad thing according to Regis Corporation CHRO Shawn Moren. It’s a sign the process isn’t broken. But having said that, it may be worth taking a different approach to the overall process. For her money, Moren thinks the process would benefit from taking an investor portfolio approach. Moren sat down with HR Exchange Podcast host Mason St...2019-09-0819 minHR ExchangeHR ExchangeEp. 004: Great Managers are Key to Great Employee ExperienceHR is faced with the challenge of finding innovative ways to craft a better employee experience. Advent Health CHRO Olesea Azevedo says the best place to start is at the managerial level. HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Azevedo for an in-depth discussion about the employee experience and the role of the manager.2019-09-0113 minHR ExchangeHR ExchangeEp. 003: Mark Dickinson, Head of HR, Philips Medical Systems In the HR sphere of knowledge, there are lots of buzzwords floating around. Data, technology, recruitment are just a few. One of the more powerful ones, or phrases at least, is diversity and inclusion. That in of itself is a vast conglomerate of dimensions. Most focus on just a couple of those such as gender or ethnicity, but there are so many more dimensions to consider: people with intellectual and/or developmental disabilities, the formerly incarcerated, veterans, people who have been out of the workforce for an extended period of time and are trying to re-enter the workforce, the...2019-08-2535 minHR ExchangeHR ExchangeEp. 002: Julia Keintz, Global Analytics and Insights, Walmart eCommerce Walmart Labs launched an HR experiment that lead to being more inclusive and getting a leg up in the war for talent. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with Julia Keintz, the Director of Insights and Analytics for Walmart eCommerce and Walmart Labs. During the discussion, Keintz explains how they put women with tech skills back to work.2019-08-1832 minHR ExchangeHR ExchangeEp. 001: DK Bartley, SVP of HR, Head of Diversity & Inclusion, Dentsu AegisIn today’s economic and talent climates, HR leaders are looking for the differentiator that sets them apart from the competition, but also makes them standout to those job candidates looking for work. Diversity and inclusion is that differentiator. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with Dentsu Aegis Senior Vice President of HR and Head of Diversity and Inclusion DK Bartley who says not only is diversity and inclusion a differentiator, but a business imperative.2019-08-1126 minTLDCast PodcastTLDCast PodcastLisa Schulman of IQPC and Corporate Learning WeekLisa Schulman is an Executive Producer and Analyst at The International Quality & Productivity Center (www.iqpc.com). First joining IQPC in 1995, Lisa Schulman actually spearheaded the launch of CCW, the world’s largest customer contact event series. She is currently focused on growing the Corporate Learning Week event and produces the entire Pharmaceutical portfolio. Her contribution to the company was recognized by her peers. Every year since 2008, Lisa Schulman has been honored as IQPC’s Most Profitable Conference Producer. Schulman conducts industry research, identifies and secures speakers, writes content pieces and white papers, helps secure sponsorship commitment, cond...2018-09-1453 minControlTalk Now : Sales, Marketing, Products and Technical Tips for HVAC and Smart Building Controls ProfessionalsControlTalk Now : Sales, Marketing, Products and Technical Tips for HVAC and Smart Building Controls ProfessionalsControlTalk NOW for the Week Ending November 16, 2014ControlTrends thanks this week’s ControlTalk NOW Platinum sponsor, EasyIO — a world leader in Open Building Automation integration solutions and manufacturer of Ethernet based, DDC Controllers. EasyIO’s 5 core values are Trust, Quality, People development, solid business ethics and leading edge Innovation. Congratulations to Gordon Chen, Mike Marston, Lim Hoon Chiat, FG-32 Beast, and the entire EasyIO team for nominations in eight ControlTrends Awards categories! Functional Devices, Inc. is Moving to a New Facility. On the afternoon of November 14th, Functional Devices will have limited email and phone support from sales & engineering during the move to our new fa...2014-11-171h 05Adding Sales to Your Customer Service CultureTransitioning your call center from a typical “customer service” environment to a “sales” environment can be a challenging, however, in today’s competitive environment, it is critical to have everyone in your organization focused on upselling or cross selling products/services. My topic of adding sales to your customer service culture will provide you with strategies for making this transition and ensuring your call center is a revenue generator for your company. These strategies allowed our call center to begin to pay for our own operating expenses within three months, improved the morale of the employees and providing more opportunities for all ce...2013-06-1234 minIQPC PodcastsIQPC PodcastsWelche Rolle spielt das Web 2.0. bei der Optimierung des Kundenservice?In diesem Interview spricht Harald Henn über die aktuellen Herausforderungen für Energieversorgungsunternehmen aus Marketing- und Vertriebssicht, der Beitrag, den Kundensegmentierung und das Kampagnenmanagement vor dem Hintergrund der Kundenbindung und Gewinnung leistet und das Web 2.0 in Kundenservice.<br /><br /><br />Hören Sie das Interview per Mediaplayer, gehen Sie auf iTunes um unsere Podcasts zu abonieren, oder laden Sie sich hier den kompletten Podcast herunter:&nbsp; <a href="http://goo.gl/urgrl">http://goo.gl/urgrl</a><br /><br /><div style="text-align: center;"><...2011-08-0820 minIQPC PodcastsIQPC PodcastsKann das Einsetzen von Standardsoftware ein Wettbewerbsvorteil sein?In diesem Interview spricht Jochen Schneider, CIO bei der Zürcher Kantonalbank, über die Möglichkeiten von Standardsoftware hinsichtlich Kernbanklösungen und die zukünftigen Anforderungen an Banken.<br /><br />Fuer kostenlose Artikel, Whitepaper, Praesentationen und weitere Interviews zum Thema, besuchen Sie unsere Webseite: <a href="http://goo.gl/Yp1KX">http://goo.gl/Yp1KX</a><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value...2011-08-0520 minIQPC PodcastsIQPC PodcastsSelf-installing wind turbines (SIWT) and their applicationsMark Riemers, Managing Director at SPT Offshore, talks to IQPC about the challenges involved in Self-Installing wind turbines (SIWT) systems and their benefits. <br /><br />More interviews and free articles and whitepapers, can be accessed here: <a href="http://goo.gl/ty01O">http://goo.gl/ty01O</a><br /><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/>...2011-06-2420 minIQPC PodcastsIQPC PodcastsWeb 2.0 und Social Media werden heiß diskutiertWie kann eine kontinuierliche Verbesserung geschaffen werden? Wie werden sich Shared Services zukünftig entwickeln? In diesem Interview gibt Prof. Dr. Wolfgang Appel von der Hochschule für Technik und Wirtschaft Anfängern wertvolle Ratschläge für den Aufbau eines Shared Service Centers.<br /><br /><div align="center"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name...2011-06-2220 minIQPC PodcastsIQPC PodcastsMarket Access und Stakeholder Management in der PharmaindustrieIn diesem Interview spricht Isabel Henkel, Director Access &amp; Reimbursement, Johnson &amp; Johnson Medical GmbH, über die neuen Aufgaben für die Pharmaindustrie im Bezug auf Market Access und Stakeholder Management und die vierte Hurde im deutschen Gesundheitssystem. <br /><br />Weitere Informationen zum Thema, Interviews und kostenlose Artikel können hier eingesehen werden: <a href="http://goo.gl/DrMX4">http://goo.gl/DrMX4</a><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><...2011-06-2120 minIQPC PodcastsIQPC PodcastsEffective measures to reduce brake squeal in the disc brakes of modern cars<h3 class="post-title entry-title"><a href="http://iqpc-podcasts.blogspot.com/2011/05/how-can-one-integrate-supplies-into.html"></a> </h3><div class="post-header"></div><h3 class="post-title entry-title"></h3>Kai Koppers from Trelleborg Automotive Kalmar speaks to IQPC about the importance of reducing brake squeal in modern passenger cars, and the challenges involved.<br /><br />You can download free whitepapers, presentations, articles and more interviews at: <a href="http://goo.gl/2njf3">http://goo.gl/2njf3</a><br /><br...2011-06-2120 minIQPC PodcastsIQPC PodcastsFälschungssicherheit & Blindenschrift: Was bringt die Zukunft?<h3 class="post-title entry-title"> <a href="http://iqpc-podcasts.blogspot.com/2011/05/tobias-volk-beantwortet-fragen-zum.html"></a> </h3><div class="post-header"></div>Gain access to free articles, whitepapers and more on this topic, visit: <a href="http://www.authentication-pharma.com/Event.aspx?id=506048&amp;utm_campaign=blog&amp;utm_medium=content&amp;utm_content=post&amp;MAC=blog-post">Global Pharma Authentication</a><br /><br />In diesem Podcast spricht Thomas Brueckner, Leiter des Geschaeftsfeldes Pharmazie, Besondere Therapierichtungen und Medizinprodukte bei der...2011-05-3020 minIQPC PodcastsIQPC PodcastsMaBis: An welcher Stelle besteht bei der Umsetzung der MaBiS noch Optimierungsbedarf?Ernst-Peter Bergen von der ELE Verteilnetz GmbH erzählt uns seine Erwartungen an die MaBiS-Umsetzung und die Risiken, die sich für die Verteilneztbetreiber stellen.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><pa...2011-05-3020 minIQPC PodcastsIQPC PodcastsTobias Volk beantwortet Fragen zum Thema Risiko- und wertorientierte Banksteuerung.Tobias Volk beantwortet Fragen zum Thema Risiko- und wertorientierte Banksteuerung.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><param value="config={'key':'#$aa4baff94a9bdcafce8','playlist':[{'url':'Banksteuerung_Tobias_Volk...2011-05-3020 minIQPC PodcastsIQPC PodcastsHow can one integrate supplies into one's own company to enable successful collaboration from both sides?<h3 class="post-title entry-title"><a href="http://iqpc-podcasts.blogspot.com/2011/05/vor-welchen-herausforderungen-stehen.html"></a> </h3><div class="post-header"></div>Jos van den Heuvel - External Manufacturing Director at Janssen Pharmaceutica, Johnson &amp; Johnson is answering the following questions: How can one integrate supplies into one's own company to enable successful collaboration from both sides? What are the requirements necessary for establishing a data network collaboration? What are the advantages of establishing a data network collaboration?<br /><br /><div style="text-align: center;"><...2011-05-2620 minIQPC PodcastsIQPC PodcastsVor welchen Herausforderungen stehen die Expansion und Weiterentwicklung von SSC?In diesem Interview spricht Friedrich Geiselmann, Autor und unabhängiger Experte, über aktuelle Entwicklungen und Herausforderungen in <a href="http://goo.gl/f35E9">HR Shared Services</a>, Web 2.0, und Qualitäts- und Prozessoptimierung gegenüber dem internen Kunden.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name...2011-05-2420 minIQPC PodcastsIQPC PodcastsWhat are magnet materials and the permanent magnet machine field?<h3 class="post-title entry-title"> <a href="http://iqpc-podcasts.blogspot.com/2011/05/exclusive-interview-with-air-asia-on.html"></a> </h3><div class="post-header"></div>IQPC Germany interviews Panu Kurronen -&nbsp; Product Manager Standard Generators from The Switch Drive Systems in Finland on Magnet materials and the permanent magnet machine field. Listen to the interview now:<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always"...2011-05-2320 minIQPC PodcastsIQPC PodcastsExclusive interview with Air Asia on the Air Cargo Industry and Plane capacitiesIQPC exclusively interviewed Sathis Manoharen - Regional Head of Cargo at Air Asia in Malaysia. Air Asia won the Air Cargo Industry Newcomer of the Year Award, 2010 - what exactly does this mean for Air Asia?<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie"...2011-05-2320 minIQPC PodcastsIQPC PodcastsMark Robinson on Rail Systems EngineeringExclusive interview with Mark Robinson Professor of rail systems engineering and Director of the NewRail Railways Research Centre at Newcastle University in Newcastle in the UK on Rail Systems Engineering, composite materials and future standards.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="...2011-05-2320 minIQPC PodcastsIQPC PodcastsJan-Anders Manson on Automotive CompositesAn exclusive interview with Jan-Anders Manson Laboratory Director of Polymer and Composite Technology at the Ecole polytechnique Federale de Lausanne in Switzerland on Automotive Composites.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><...2011-05-2320 minIQPC PodcastsIQPC PodcastsHR SCC Veränderungsprozesse erfolgreich gestalten - ein Vattenfall InterviewWelche Rolle spielt das Change Management und wie können Veränderungsprozesse innerhalb eines HR SSC erfolgreich gestaltet werden? Anke Brinkmann antwortet diese Frage und gibt auch weitere Einblicke in die Entwicklung von HR Shared Services bei der Vattenfall Europe Business Services GmbH.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" na...2011-05-2020 minIQPC PodcastsIQPC PodcastsChallenges for Battery Thermal Management - an Interview<blockquote><b>Is simulation a reliable tool to assist real-life development? Dr Josef Zehetner from the Virtual Vehicle Competence Centre talks about Battery Thermal Management</b></blockquote><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive...2011-05-1920 minProfessionally SpeakingProfessionally SpeakingInterview: Mark Stiving – The Price is RightMark Stiving, MBA, Ph.D. helps companies implement value based pricing strategies to increase profit. As a pricing strategist, he 'spreads the gospel' of value based pricing. His message inspires manufacturers, marketers and others concerned with pricing to capture greater value through pricing improvements and to focus on creating real, quantifiable value for the benefit of their customers and their bottom line. Mark has addressed pricing professionals and executives at major conferences for the Professional Pricing Society, International Quality and Productivity Center (IQPC), American Marketing Association, Consumer Electronics Design and Installation Association (CEDIA), Marketing Science and in additional professional settings. ...2011-02-2100 minIQPCAustraliaIQPCAustraliaAged Healthcare Design with Robert Orie, MontefioreAs part of IQPC's Australian Healthcare Week, the specialised Aged Care Facility Design and Development conference will feature Robert Orie, CEO of the Sir Moses Montefiore Jewish Home. Listen up.2010-10-1507 minIQPCAustraliaIQPCAustraliaConstruction Dispute Avoidance and Resolution 2010IQPC Podcast with Tim Sullivan, Director, Contract Administration Group2010-10-1411 minIQPCAustraliaIQPCAustraliaConstruction Dispute Avoidance and ResolutionIQPC Podcast with Anthony Barry, Chief Executive Asia Pacific, AURECON2010-10-1109 minMining IQMining IQWater Management in Mining 2010IQPC Podcast with Ryan Vogwill, Supervising Hydrologist, Department of Environment and Conservation WA2010-10-0609 minMining IQMining IQMine Reconciliation 2010IQPC Podcast with Justin Walsh, Senior Mine Geologist, BHP Billiton - Cannington2010-10-0510 minMining IQMining IQMine Site Bulk Materials Handling 2010IQPC Podcast with Gary James, Materials Handling Specialist, Minerva Engineering2010-09-3023 minIQPCAustraliaIQPCAustraliaCoal Seam Gas Project DevelopmentIQPC Podcast with Bob Otjen, General Manager, Qld Hunter Gas Pipeline2010-09-2111 minIQPCAustraliaIQPCAustraliaThe Legal Strategy Forum with Pita Williams, QBEIQPC interview with Pita Williams from QBE Insurance - exploring key issues for the Legal Strategy Forum 20102010-09-2016 minMining IQMining IQWater Management in MiningIQPC Podcast with David Huthnance, CPP & RCT Manager, Ravensworth UG – Coal; Xstrata Coal2010-09-2010 minIQPCAus1IQPCAus1How to use the NEC standard Family of ContractsGarry Miller, consultant for the NEC Contract in NZ and also Lecturer for the Univeristy of Auckland, will share his experiences around using and applying the new engineering contract. From experience he believes that NEC stimulates good management between the parties involved and is a strong relationship based contracting style with great outcomes. Garry is also speaking at the upcoming industry event in November this year: www.alliancecontractingsummit.com This is IQPC's 10th Bi-Annual Event focused on Alliancing and Collaborative Contracting.2010-09-1722 minIQPCAustraliaIQPCAustraliaFaçade Design and EngineeringIQPC Podcast with Andrew Raftopoulos, Associate Director, Bates Smart2010-09-1619 minIQPCAus4IQPCAus4OCM CallIQPC2010-09-1542 minMining IQMining IQGIS in Mining and Exploration 2010IQPC Podcast with Tim Rawling, Project Manager – 3D Victoria, VICTORIAN DEPARTMENT OF PRIMARY INDUSTRIES2010-07-2909 minMining IQMining IQVentilation in Mining feat. Dr Patrick Glynn, CSIROIQPC interview with CSIRO's Dr Pat Glynn for Ventilation in Mining 2010 - www.ventilationinmining.com.au2010-07-2012 minIQPCAus4IQPCAus4IQPC podcast with Andrew Wright, Whitehaven CoalIQPC interview with Andrew Wright, Environmental Officer, Whitehaven Coal. This interview will explore the impact of closure planning processes to your mine site, how regulation is affecting the industry, and an evaluation on the positive effects of successful closure planning. Website: www.minerehabilitation.com.au, or call Judy on 02 9229 1000.2010-02-1911 minIQPCAus6IQPCAus6IQPC podcast with Morgan Jones, BOCIQPC interview with Morgan Jones, General Manager Master Black Belt South Pacific, BOC. This interview explores the barriers which exist for driving process excellence forward, and the role of change management within an organisation. Website: www.processexcellencesummit.com.au. Phone: 02 9229 10002010-02-1910 minIQPCAus6IQPCAus6IQPC podcast: Feat. Joseph Soalheira & Guy Nicholson, Government Shared ServiceIQPC podcast for the Australasian Shared Service and Outsourcing Week 2010. This Government focussed podcast with Joseph Soalheira, SSON Advisory Board Member, and Guy Nicholson, GM Shared Services, Department of Primary Industries. This podcast interview will explore from both speakers, the question of demonstrating real VALUE within government shared services - drawing individual results on how to lower costs from your bottom line. Website: http://www.sharedservicesweek.com.au Phone: 02 9229 1000.2010-02-1828 minIQPCAus6IQPCAus6IQPC podcast with David Tarbotton, Nestle AustraliaWelcome to the podcast with David Tarbotton, Quality & Continuous Improvement - Master Black Belt Nestlé Australia. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au or call IQPC on +61 2 9229 10002010-02-1208 minIQPCAus6IQPCAus6IQPC podcast with Toby Cook - BoralWelcome to the podcast for Process Excellence 2010: Leading process transformation in a recovering market. Featuring Toby Cook, Manager - Projects and Training; Six Sigma Boral. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au or call IQPC on +61 2 9229 10002010-02-1213 minIQPCAus6IQPCAus6IQPC podcast with Mary Brittain-White, Retriever CommunicationsWelcome to the podcast for for Field Service Management 2010. This interview is with Mary Brittin-White, Managing Director, Retriever Communications. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009, offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core serviceprinciples - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer expectations. Join this...2010-02-0212 minIQPCAus6IQPCAus6IQPC Podcast with Asheesh Mehra, Infosys.Welcome to the podcast for Mortgage Processing 2010. Joining us for this LIVE interview is Asheesh Mehra, Head of Infosys’ APAC business process outsourcing practice. He brings more than 10 years of experience in the BPO industry. His focus is assisting global organisations across Australia and Asia Pacific to choose processes to outsource, implement governance models, measure the impact and drive the performance of their outsourcing relationships. Infosys is a global IT, consulting and business processing company with offices in more than 70 cities around the world, including Sydney, Melbourne, Brisbane, Perth and Wellington. Infosys has nearly 200 clients in the financial services sector, in...2010-01-1510 minIQPCAus6IQPCAus6IQPC Podcast with Stephen Jewell, GWMWaterWelcome to the podcast for Field Service Management 2010: Leveraging technology for maximum productivity and excellence in service delivery. Joining us for this interview is Stephen Jewell, Executive Manager Service, GWMWater. GWMWater looks after around 70,000 customers with a geographic spread of 62,000square kilometres, which is about 30% of Victoria. This area is similar in size toTasmania and covers 13 municipalities either fully or partially. This interview will cover the essential elements to making interoperable communications systems, the main challenges experienced with field crew technology adoption and strategies to drive cultural change and staff buy-in. FSM 2010 will give you the knowledge...2009-12-1413 minIQPCAus6IQPCAus6IQPC Podcast with Sven Wittchen - ACTEWAGLIQPC Australia welcomes you to the podcast interview with Sven Wittchen, Manager Business Services and Systems, ACTEWAGL for Field Service Management 2010. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009,offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core serviceprinciples - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer...2009-12-0909 minIQPCAus6IQPCAus6IQPC podcast with Kathy Cummings, CBA - Mortgage Processing 2010IQPC Interview with Kathy Cummings -Executive General Manager Third Party Banking, Commonwealth Bank of Australia. Mortgage Processing 2010: Adapting & Evolving Lending in the Face of Economic Crisis. In this interview we explore how to achieve greater interoperability throughout the broker-lender industry, forecasting the effects of minimum volumes to the broker network, and a focus on identifying key areas where lenders can realise cost-efficiencies. Kathy Cummings is responsible for the operation of allThird Party Banking business nationally. Kathy has over 20 years experience and within her role at Commonwealth Bank, Kathy has incorporated the Bank’s business priorities of Excellence in Cu...2009-11-1807 minIQPCAus4IQPCAus4IQPC Podcast with Matthew Little - ABB AustraliaIQPC interview with Matthew Little, Country OHS Manager, ABB Australia - for HSE Energy and Resources: Create a sustainable change to your behavioural safety practices. Matthew's presentation - Translating Literature into Action: Moving Beyond Pen and PaperCulture. As a safety professional you most likely find you write a lot of processes that should (in theory) change employee behaviour and attitude towards safety regulations. Unfortunately the reality is that many of these processes don’t get beyond pen and paper. How can you instil a culturefor safety procedures and ensure that your strategies are adopted company-wide? This ca...2009-11-1016 minIQPCAus4IQPCAus4IQPC Podcast with John Evans, Slade PharmacyIQPC podcast with John Evans, Director of Pharmacy, Slade Pharmacy - Epworth Eastern Private Hospital. Exploring Australia's e-Health systems and how the industry will move forward. John will present at IQPC's Connecting Healthcare 2010: Using Electronic Prescribing Software to Reduce the Opportunity for Medication-Related Errors. John Evans is currently Director of Pharmacy for Slade Pharmacy. In this role he is responsible for the pharmacy services to more than 10 private hospitals in Victoria. John has been involved with Epworth Eastern Private Hospital’s electronic prescribing project for more than three years, including 12 months as a full time ePrescribe training and development coordinator. • High...2009-10-1909 minIQPCAus6IQPCAus6IQPC Podcast with Anne Myers, ING DIRECTIQPC podcast interview with Anne Myers, Chief Operating Officer, ING DIRECT - for Mortgage Processing 2010: Adapting and evolving in the face of economic crisis. In this interview, we explore how the Australian market has responded to economic uncertainty, how IT will create business value in 2010, and why it is important for lenders to have a post-recession recovery strategy. ABOUT ANNE MYERS: Anne has over 25 years experience in financial services and information technology and has previously held senior roles at Advance Bank, St George Bank, Macquarie Bank and QBE Insurance. She has held both business and IT roles covering areas such...2009-10-1209 minIQPCAus4IQPCAus4IQPC podcast with David Millichap - General Practice QueenslandIQPC presents Connecting Healthcare 2010. This is the podcast with David Millichap, Senior Program Leader - eHealth, General Practice Queensland. David will present at Connecting Healthcare 2010 on iHealth Care: Improving Electronic Communication between GPs, Specialists, Allied Health Professionals and Hospitals. Join us LIVE, visit http://www.connectinghealthcare.com.au , or call IQPC enquiries on 02 9229 1000 for more information, to request a brochure, or to register.2009-09-2913 minIQPCAus6IQPCAus6IQPC interview with Stuart Nielsen, SuncorpIQPC presents the sixth annual Mortgage Processing 2010 conference. Adapting & Evolving Lending in the Face of Economic Crisis. This is the podcast interview with Stuart Nielsen, Executive Manager Mortgage Lending Services. SUNCORP. We explore how lenders position their home loan proposition in today's market, and the importance of having post-recession strategies to thrive when the market turns. At the conference Stuart will present - CASE STUDY: Gaining Greater Process Visibility to Identify Optimal ProcessingConditions. Achieving centralisation of loan processing is crucial to gaining visibility on operations and therefore assessment of performance. This session will identify opportunities available to reduce...2009-09-2110 minIQPCAus4IQPCAus4IQPC Australia Podcast with Stephen Bullen, Lowes-ManhattanIQPC presents 'Retail Loss Prevention' - Best practice strategies to reduce shrinkage and optimise your use of technology systems.In our interview with Stephen Bullen, CFA MIIA, National Manager - Internal Audit and Loss Prevention, Lowes-Manhattan, we explore the main causes of shrinkage to retailers, and how to overcome this at store level, through culture, and with innovative technologies. At Retail Loss Prevention you will hear fromindustry experts speaking on how to:? Entrench a culture for loss preventionamongst employees at all levels of yourorganisation? Establish processes and procedures2009-08-2013 minIQPCAus4IQPCAus4IQPC podcasts with Janelle Wilson - Auscoal SuperIQPC presents 'Executive Assistant and Personal Assistant Interactive'. In this podcast, we speak with Australian Institute of Office Professionals (AIOP); 'NSW Office Profesional of the Year', Janelle Wilson, EA to CEO, Auscoal Super. Janelle will present at this years conference on: Managing Your Work/Life Balance to Ensure that You Soar in Your Role without Making Compromises at Home. • How to achieve an equilibrium in a hectic environment • Overcoming stress and fatigue to promote sustained balance • Focussing on your career goals and using that drive to meet targets • Tips and techniques to help you stress less and tick the boxes off with...2009-08-1011 minIQPCAus6IQPCAus6IQPC Podcast with David Rayward - Hydro TasmaniaIQPC presents our 5th Annual 'Streamlining Procure-to-Pay' Conference. In our podcast with David Rayward, Manager - Contracts & Procurement, Business Performance, Hydro Tasmania, we discuss implementing an effective sourcing strategy, and meeting the challenge of conflicting business needs. Hydro Tasmania spends over $170 million per year on the procurement of goods and services, and handles approximately 33,000 invoices annually. Listen live and learn how Hydro Tasmania are reducing costs through automation processes throughout and entire procure-2-pay cycle. Visit www.procure-2-pay.com.au or call Will Carter on +61 2 9229 1067 to request a brochure, or to register.2009-08-0608 minIQPCAus6IQPCAus6Podcasting with Duncan Horan-Gray - Star Track ExpressIQPC present 'Streamlining Procure-to-Pay 2009' - leveraging automation to increase efficiencies. Duncan Horan-Gray, Financial Systems Manager (Star Track Express), is keynote speaker at the conference and will discuss: Integrating electronic workflow to relegate paper-based processes for an end-to-end procure to pay process. With extensive expertise in this area, Star Track Express spend around $650,000 per year on the procurement of goods and services, and handle ovr 110,000 invoices each year. Listen to the podcast live. Visit www.procure-2-pay.com.au, or call Taner Ozdemir + 61 2 9229 1050 for more information, to request a brochure or to register.2009-08-0414 minIQPCAus4IQPCAus4IQPC presents e-Discovery: Podcast with Nic Adamo (Deloitte)IQPC Australia podcast with Chris Archer. In this interview Chris talks to Nic Adamo, Lead Partner, Forensic Data, & Warren Dunn, Account Director, e-Discovery - Deloitte. Nic and Warren will explore the options available within the e-Discovery techology space, and what these will mean for your e-Discovery process. - Using concept search engines to reduce review costs- Using different software options to review documents- Using targeted ESI collections to reduce processing and rewiew costs2009-07-0208 minIQPCAus4IQPCAus4Executive and Personal Assistant Interactive - Podcasting Maxine McKendrick, EA to CEO, Tennis AustIQPC Australia presents Executive Assistant & Personal Assistant Interactive - our Podcast with Maxine McKendrick, EA to CEO, Tennis Australia. Discussing skills to success in business, and how the role of EA/PA's are changing in 2009.2009-06-1809 minIQPCAus4IQPCAus4Executive and Personal Assistant Interactive - Podcast with Narrelle Matthey, TelstraIQPC Australia presents Executive Assistant & Personal Assistant Interactive - our Podcast with Narrelle Matthey, EA to Executive Director, Telstra. Discussing skills to success in business, and how the role of EA/PA's are changing in 2009.2009-06-1710 min