Shows
The Gaming Playbook w/ Harry Phokou#38 – Kate Edwards: The #1 Mistake Studios Make Going Global in GamesIn this episode, I sit down with Kate Edwards, CEO of Geogrify, culturalisation strategist, and former Executive Director of the IGDA, to unpack the hidden mistakes developers make when building games for a global audience.From Age of Empires getting banned in South Korea, to the backlash around Indiana Jones, to why inclusivity and allegorical distance matter more than ever, Kate breaks down the cultural pitfalls that can derail even the biggest titles, and what studios can do to avoid them.We cover:- Why culturalisation is critical for global game success...
2025-09-041h 15
The Gaming Playbook w/ Harry Phokou#37 – Ada Mockute Jaime: Casual Game Marketing in 2025 – Why UGC Beats Ads & TikTok StrategiesIn this episode, I sit down with Ada Mockute Jaime, CMO at Nordcurrent (Cooking Fever, Airplane Chefs) to unpack what’s actually working in mobile game marketing in 2025.From UGC that turns into billion-view ads, to TikTok Lives that really convert to installs, Ada breaks down the tactics casual studios can copy tomorrow to scale faster and cheaper.We cover:- How to turn organic UGC into high-performing Spark Ads- Why TikTok Lives do drive installs (and how to track it)- What gameplay actually drives views: fast, chaotic clips th...
2025-08-2159 min
Business Transformation Pitch with The CX GoalkeeperWinning Inside to Win Outside: The EX-CX Connection with Francesca Di MeglioHow do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It's a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation of CX — Happy, trusted employees create better customer outcomes. The inside always reflects outside. 2. Trust and flexibility drive performance — Remote work isn't the enemy. When employees feel trusted and supported, they deliver more. 3. Relationships are yo...
2025-08-1832 min
Business Transformation Pitch with The CX GoalkeeperUnlocking the Future of CX: A Deep Dive into Global State Research with Melanie MingasThe CX Goalkeeper had the great opportunity to interview Melanie Mingas LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital Highlights: 00:00 Game Start 00:34 Melanie's introduction 01:51 Melanie's Values 03:01 The Evolution of CX 05:57 Digital CX 12:39 Data 17:40 Conversational AI 21:06 Automation 23:30 Sustainability 27:16 The Impact on CX Professionals 31:29 The Future 33:46 Book Suggestion 35:43 Contact Details 36:09 Golden Nugget and much more Melanie's Contact Details: Melanie.Mingas@iqpc.com ...
2023-06-1238 min
TP Talks PodcastThe Future Of Collections & Empathetic CX Amid Economic UncertaintyFew conversations about the future of the contact center downplay economic wariness – and few sectors have more cause for concern than collections. Combining insolvencies with a rapidly increasing cost of living, potential job losses, rising interest rates, and consumer over-commitments, financially stretched households are forced to turn to credit even more. Further, without the injection of liquidity, company balance sheets burdened by existing growing debt, face an enduring risk of insolvencies and defaults. How will a potential economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then...
2023-04-1925 min
HRchat PodcastHow to Prioritize DEI Efforts with Stephanie Murphy, Ph.D.As employers look to the future, creating a workplace where employees feel heard, where they feel that their voice matters, and where they feel a sense of belonging is vital for the future success of any business. Employee engagement is an excellent barometer of organizational health. The companies that get employee engagement right can enjoy a competitive advantage that's hard for others to replicate. With this in mind, the All Access: Employee Engagement and Experience 2023 online event, produced by IQPC's HR Network Exchange, will focus on such issues as:Is employee engagement on the do...
2023-04-0315 min
HR ExchangeEp. 57 The Human Experience at Work with Ben WhitterEmployee experience is a priority for a large percentage of HR professionals in 2021, with safe returns to work, hybrid work models and ongoing remote workforce building happening across industries. Ben Whitter is an employee experience advocate, expert and the author of two books on the subject. In this edition of the HR Exchange Podcast, editor David Rice chats with Whitter about where we still fall short on experience, where the next opportunity is and Whitter's newest book, "The Human Experience at Work."
2021-04-0118 minHR ExchangeEp. 56 Ask the EditorAt our latest event, HR Exchange Network editor David Rice did an impromptu "Ask the Editor" session and it went better than anticipated. Today, he's decided to take questions from emails and social media messages and address them in an Ask the Editor podcast. This is a first attempt at this, so be sure to let David know what you think of the show and ask questions for the next episode by emailing editor@hrexchangenetwork.com. Be sure to include "Ask the Editor" in the subject line!
2021-03-2526 minHR ExchangeEp. 55 The Resilience of Women During the COVID Era of WorkThe last year has been tough on everyone, but it's been plain to see that the pandemic has hit certain communities and demographics harder than others. Women have had to take on quite a lot in this pandemic and, as this is Women's History Month, HR Exchange Network editor David Rice wanted down with someone who could shine a bit of insight into what the long term ramifications of this period could be for women. On this edition of the HR Exchange Podcast, David chats with Heather Vough, she is a Professor of Management at George Mason...
2021-03-1815 minHR ExchangeEp. 54 How a Telecom Giant is Using the COVID ExperienceOn this edition of the HR Exchange podcast, David plays an interview conducted by Rhiannon Chandler-Day, the host of our HR and Future of Work APAC event. She sits down with Priyanka Anand, VP and Head of HR at telecommunications giant Ericsson, to chat about how the company has met the COVID-19 challenge and how it's informing their decision making around what the future of work will look like for the company. Be sure to check out the link below for full details on HR and Future of Work APAC. The event will take place March 23 and 24 a...
2021-03-1120 minHR ExchangeEp. 53 Insights Gained from HR and Future of WorkFollowing a few weeks break, HR Exchange Network editor David Rice is back with a new episode and he brings with him some of the insights gained during our recent HR and Future of Work digital summit. Hear from industry experts on issues in diversity as well as the future of the organization, performance management and HR's role as a transformer.
2021-03-0426 min
BSS bez tajemnic#380 Co się kryje pod adresem 129 Wilton Road w Londynie?Są takie adresy w sektorze usług dla biznesu, które po prostu trzeba znać. Ale są tez takie, które czasami powodują nasze rozdwojenie jaźni. Dla tych z Was, którzy jesteście amatorami udziału w konferencjach sektora BPO i SSC, adres 129 Wilton Road może się kojarzyć z jedną z dwóch organizacji - SSON lub IQPC. No to w końcu z jedną, czy z drugą? Jakie są między nimi zależności? I czy są jakiekolwiek?Posłuchajcie! O tym mówię w dzisiejszym odcinku podcastu "BSS bez tajemnic".SSON znajdziecie tu - https...
2021-02-2210 minHR ExchangeEp. 52 Data Driving the Learning Experience with Detlef HoldBusinesses are looking to data all the time to influence the way they service customers and now, more and more businesses are looking to apply their data capabilities to improving the employee experience. Today, HR Exchange Network editor David Rice is joined by Detlef Hold, Head of Digital Learning Experience at healthcare and pharma giant Roche. They discuss the use of data in building the learning experience and how we map and measure those experiences to suit the company identity. This spring, HR Exchange Network is happy to be focusing on the topic of Future of...
2021-02-1120 minHR ExchangeEp. 51 A Framework for D&I in Talent AcquisitionDiversity and inclusion has long been an issue that companies have looked to address, but following the focus placed on issues of racial justice in the last year, we find organizations asking themselves some key questions about their practices, their image and authenticity of their previous D&I efforts. It's a big moment in time for D&I. Get it wrong and candidates of any race will likely not identify with your employer brand or values. Get it right, and the world is your oyster so to speak. On today's show, HR Exchange Network editor David Rice...
2021-02-0420 minHR ExchangeEp. 50 Thinking About the Future of Work with Andrew SaidyThe future is now as they say and it's especially true when it comes to how, when and where work gets done. Over the last year, the Future of Work conversation has evolved dramatically, with challenges that seemed impossible just a few short years ago having already become reality. There are new technology challenges, evolving philosophies and innovative experiences to consider. On this edition of the HR Exchange Podcast, Editor David Rice sits down with Andrew Saidy, Head of Employer Branding and Talent Mobility at Seagate Technology. Saidy will be a speaker at our upcoming HR...
2021-01-2116 minHR ExchangeEp. 49 The Remote Road Ahead with Heather DoshayWith remote work appearing to be the only thing that is certain for the future, companies have to consider what their futures look like and what sort of culture they want to develop around remote work. On this edition of the HR Exchange Podcast, editor David Rice sits down with Heather Doshay, Chief People Officer at Webflow to discuss how her teams are transitioning, what every organization should be looking for in remote work practices and how to improve the employee experience, whether you have a truly remote culture or are just working through this crisis.
2021-01-1431 minHR ExchangeEp. 48 Learning at the ACLUIt's been a trying year for the American Civil Liberties Union when it comes to their work. The challenge of developing learning for the nationwide network of ACLU affiliates has fallen to Regis Courtemanche, Director of Knowledge and Learning at the ACLU. Having joined in July, his first 6 months have been interesting to say the least. HR Exchange Network editor David Rice sits down with Courtemanche to discuss what that journey has been like and what some of his goals for the future are. He also shares some of the lessons he's learned in previous posts that h...
2020-12-1718 minHR ExchangeEp. 47 2020 Editor's PicksAs the New Year beckons, we can all start to look ahead, but as tempting as that is, 2020 has been such a pivotal moment for HR that it would be a mistake not to look back on some of the things that came out of it. While there has been plenty to opine and worry about, there have been a lot of great lessons and stories to come out of 2020 and if you're willing to see them, tremendous opportunities for growth and development were on offer as well. In this edition of the HR Exchange po...
2020-12-1030 minHR ExchangeEp. 46 The War for Talent ContinuesLiza Voticky is a former talent executive who has worked for companies such as Royal Caribbean and Coca-Cola, but these days, she's turning her attention to solving a pressing technology need in the talent acquisition space. "I've seen companies that are trying to sell a human capital management platform come to places I've worked with their solution that didn't even have a recruiting function within the platform," Voticky said. "And then when you ask for one, they kind of just say 'well we'll build one for you.' The experience that was built out of that approach d...
2020-12-0321 minHR ExchangeEp. 45 The Human Challenge of 2020There is and will continue to be a human cost to a year like 2020. How it will be remembered and what the long term effects of a tumultuous year like this remain to be seen. That cost played out in a lot of different ways and it required organizations to adapt their practices and policies to make being human within them easier. Whether it was in the form of offering flexible work hours or increasing access to mental health, 2020 has been a year that has required HR to focus on how they can help humans continue to...
2020-11-2529 minHR ExchangeEp. 44 What We've Learned About L&D in 2020Human resources has grown closer to learning and development in 2020 at a time when both of these areas have evolved in drastic ways. HR Exchange Network editor David Rice sits down to consider what he and all of us have learned about L&D in the last year. He sits down with Global Head of Digital Learning at GE Healthcare, Christopher Lind to chat about how the events of 2020 have impacted the industry and what he expects from it going forward.
2020-11-1924 minHR ExchangeEp. 43 Implications of the 2020 Election for HRThe 2020 election fallout is already started. The Supreme Court has now heard arguments over the individual mandate for the Affordable Care Act and Joe Biden looks ever more like the President-elect despite President Trump still disputing the results. What does all this mean though for the workforce and for HR professionals as the incoming president has a much different agenda than the previous. Where will his administration look to change the landscape for workplace culture, employment opportunity and labor regulations and standards? HR Exchange Network editor David Rice sits down with Michael Lotito, co-chair of Li...
2020-11-1153 minHR ExchangeEp. 42 Budgets, Mental Health and More with HR on Purpose Author Steve BrowneWith 2020 coming to an end, many a business professional is thinking about budgets and that includes HR. A recent survey from the HR Exchange Network shows that a significant portion of HR professionals are expecting to lose budget in 2021. Among other challenges, HR is also focusing on employee wellness, mental health and coaching than ever before. In this episode, HR Exchange Network editor David Rice sits down with author of HR on Purpose Steve Browne to dig into some of the challenges he's seen firsthand and what he sees coming down the road. We also chat about h...
2020-11-0520 minHR ExchangeEp. 41 The Challenge and Opportunity for Managers During COVID-19COVID-19 has presented well documented challenges for managers. Harvard Business Publishing recently released a report titled "COVID-19 Heightens the Leadership Gap" exploring some of the ways companies can close that gap. On today's show, we sit down with Larry Clark, Managing Director of Global Learning Solutions at Harvard Business Publishing's Corporate Learning Division. We take a closer look at leadership capability clusters, the duality of the current situation for managers and the role they play in cultural change and implementation.
2020-10-2828 minHR ExchangeEp. 40 Employee Engagement and Experience APAC RecapOn today's show we reflect on our latest online event, Employee Engagement and Experience APAC. We hear from experts and thought leaders in the region on how employers are evolving the way they communicate with employees, develop new technology solutions and get both people and the organization future ready.
2020-10-2222 minHR ExchangeEp. 39 ERISA Challenge Heard by Supreme CourtHR Exchange Network editor David Rice sits down with attorneys Mark Casciari and Benjamin Conley from Seyfarth Shaw to discuss a supreme court case that will impact the ability of states to regulate pharmacy benefit managers (PBMs).
2020-10-1433 minHR ExchangeEp. 38 Panel Discussion on Delivering Learning ExperienceIn this episode, we provide you with an excerpt of a panel discussion that took place as part of our recent HR Exchange Live: Corporate Learning event. We explore a range of topics, from providing learning to a multigenerational workforce, gaining executive buy in for L&D, what the next year looks like and more. Joining us as guests we have: Ken Hubbell, Senior Vice President of Instructional Design Strategy & Innovation, Wells Fargo Marco Madrazo, Director of Learning Experience Design, Holiday Inn Club Vacations Marla Noble, Global Head of Learning and Development, Carrier Corporation.
2020-10-0426 min
ASCI Lounge - Talking Supply ChainASCI LOUNGE: Moving Beyond The Hype In Digitalisation JourneysIn this latest podcast, ASCI Lounge Host Monique Fenech moderates a panel discussion as part of a virtual conference held by IQPC - Supply Chain In The Age of COVID-19 - of which ASCI was a proud endorsement partner. This panel discussion explores successes in the digitalisation journey of many supply chains and how RPA, IoT and Blockchain may bring benefit to operations. Expert panellists include:
Ron Hurley, Director Supply Chain, Pernod Ricard Pacific
Paul Martin, Global Process Architect, Supply Chain, Shell
Andrew Spence, National Manager Operations and Supply Chain, BlueScope
To become an ASCI Member, visit o...
2020-07-2800 min
Freeman Means Business' Wonder Women in Business PodcastWonder Women in Business Ally, Steve CamacSteve Camac is the founder of Centerforce, a conference and events company focused on Diversity & IP topics. For over 10 years, he has set the strategic direction for the company as well as each summit's editorial content. His focus is to develop quality conferences that cover hot button topics and provide high-level networking opportunities for business communities. Steve's conference and trade show experience includes leadership positions at IQPC (International Quality and Productivity Center) and IIR (Institute for International Research). Centerforce is run with the core belief that conferences, when done well, are a powerful platform for education, networking, and creating c...
2020-07-1525 min
AI Literacy for Entrepreneurs#55 - A Safe Return to the Workplace with Kevin Steinberger🦠 Covid-19 or no Covid-19 🦠 - marketers gotta market! And voila! 🎩 🎩 🎩 It's time for another edition of the 4 AM Report, and today, we talk returning to the workplace! We've been lucky during this lockdown, as we work from home on the regular. 🌟🌟🌟 But for many, returning to work will bring no amount of trepidation and anxiety! How should your reopening work? How much space-per-employee should you dedicate? How do you keep everyone safe? We went straight to an expert for answers! Today we have with us Kevin Steinberger, Program Director and Producer, Future Offi...
2020-07-0923 min
ExperienceCastWill your core purpose see you through the crisis?We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees.
2020-07-0237 minHR ExchangeEp. 037: The Legal Ramifications of Reopening the WorkplaceIn this edition of the HR Exchange, we speak to Nancy Delogu, an attorney and shareholder with employment and labor law firm Littler, about the legal risks behind returning employees to work.
2020-05-1733 minHR ExchangeThe Road to Recovery from CoronavirusThe Coronavirus pandemic has already taught us a great deal about the state of business and just how capable we are of having teams work remotely. To help us explore these topics and take a look at how we'll view this time in history in the long run, we spoke with Erica Volini, U.S. Human Capital Leader for Deloitte Consulting.
2020-05-1022 minHR ExchangeEp. 035: The Coronavirus and HR's ResponseOn this week's episode – the coronavirus and HR's response to the pandemic. The guest: Akebono Brake USA Vice President and Assistant General Manager of Global HR Eric Torigian. He discusses how the crisis has impacted companies all over the world, what HR professionals should be doing right now and how this situation will change work in the future.
2020-04-0533 minHR ExchangeEp. 034: Kris Rides Discusses the HR/Cybersecurity RelationshipOn this week's episode – Tiro Security CEO and Founder Kris Rides. He discusses the unique relationship between HR and cybersecurity teams. Rides and host Mason Stevenson look at ways to better that relationship and they take a look at why it's so important during the coronavirus situation. The two also look at ways to champion diversity in the industry.
2020-03-2933 minHR ExchangeEp. 033: HR Thought Leader Jon Ingham on the Lack of Rewards TransformationOn this week's episode – HR thought leader and author Jon Ingham. A great conversation focused on the lack of transformation of the rewards function in the HR space. Ingham and host Mason Stevenson talk about why it's happened, what the impact has been and how technologies such as artificial intelligence could offer some real change in the future. The chat also touches on BREXIT.
2020-03-2234 minExperienceCastWhat tensions does EX pose for employers?Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Phillip Hirons from events company IQPC summarises the key challenges that EX poses for employers.
2020-03-2034 minHR ExchangeEp. 032: GE Healthcare's Christopher Lind on Learning and the Future of WorkOn this week's episode – GE Healthcare Global Head of Digital Learning Christopher Lind. It's all about learning with special emphasis on the future of work. Lind and HR Exchange Podcast host Mason Stevenson also discuss employee engagement and the multigenerational workforce.
2020-03-1535 minHR ExchangeEp. 031: Creating a Rewarding Internship Program with Intern Bridge CEO Dr. Robert ShindellOn this week's episode – President and CEO of Intern Bridge Dr. Robert Shindell. The topic of discussion – Internship. Shindell explains how to set up an internship program within your organization, key components of its structure, the role of the supervisor and how all of these pieces make for a rewarding intern experience.
2020-03-0826 minHR ExchangeEp. 030: Saint Peter's Healthcare System and HR TransformationOn this week's episode – Saint Peter's Healthcare System CHRO Pam Teufel and HR Transformation Manager Maral Parciael. The topic of discussion – HR Transformation. They discuss the pain points in HR right now, plus a look at the impact of the multigenerational workforce on transformation, culture and even employee engagement.
2020-03-0131 minHR ExchangeEp. 029: Valentino's Edward Arencibia Discusses Talent Acquisition and DevelopmentOn this week's episode – Valentino Talent Acquisition and Development Leader Edward Arencibia. Arencibia and HR Exchange Podcast Host Mason Stevenson cover a lot of ground including the multigenerational workforce, talent acquisition and development specifically around desired skills and the impact on the employee experience.
2020-02-2332 minHR ExchangeEp. 028: Granite Group's Chief People Officer Tracie Sponenberg Talks HR AutomationOn this week's episode – The Granite Group's Chief People Officer Tracie Sponenberg. Her discussion with HR Exchange Podcast host Mason Stevenson covered several topics such as the biggest pain points from HR. That included talent attraction. The two also took a look at the multigenerational workforce and its impact on the company culture and employee engagement. They also discussed the company's HR technology journey… specifically HR automation
2020-02-1632 minHR ExchangeEp. 027: Sage Dental - Leadership and the Imposter SyndromeOn this week's episode – Sage Dental SVP and Chief People Officer John Whitaker. The topic of discussion leadership and the Imposter Syndrome. Whitaker and HR Exchange Podcast Host Mason Stevenson talk about the current state of affairs in leadership, plus Whitaker talks about his personal challenges with the Imposter Syndrome AND how it's different for women.
2020-02-0938 minHR ExchangeEp. 026: Employee Relations: A Lost Art?Do you feel your organization has forgotten about employee relations? You're not alone! On this week's episode – host Mason Stevenson speaks with employee relations expert – Yvonne Evans. She's the Director of Talent Management and Employee Relations for the American Pharmacists Association. The two discuss what makes up a great strategy, who're responsible for it and what the benefits are.
2020-02-0235 minHR ExchangeEp. 025: From Musical Theatre to Human Resources On this week's episode – how a background in musical theatre turned into a very successful HR career. Christopher McCormick joins host Mason Stevenson. The two focus on psychological safety, the complex topic of diversity and inclusion and even touch on topics under the talent management umbrella such as performance management.
2020-01-2645 minHR ExchangeEp. 024: Cultural Transformation in the WorkplaceOn this week's episode – an HR professional who defines human resources as the intersection of business and psychology. Joseph Gregory, Global Human Resources Director for Everis joins host Mason Stevenson. The two focus on cultural transformation and every piece of the strategy from leadership buy-in to the role employees play. They also discuss the social impact of companies and even HR technology.
2020-01-1938 minHR ExchangeThe HR View from the World Bank GroupOn this week's episode – a view of HR from the World Bank Group. Sanjeev Sahgal, Head of HR Strategy and Agile HR joins us. Sahgal and HR Exchange Podcast host Mason Stevenson talk about the biggest challenges and success of HR in 2019, why agility is so important and the focus on developing employees and leaders.
2020-01-1223 minHR ExchangeEp. 022: Unlimited PTO and the Impact on the BusinessOn this week's episode, a discussion about unlimited PTO and one company's approach to the strategy. Jonathan Wasserstrum, Founder and CEO of SquareFoot joins us. He and HR Exchange Podcast host Mason Stevenson focus on why his company uses the policy, how to police it, what his employees think about it, how it helps with employee burnout and the advice he would give anyone looking to implement a similar strategy.
2020-01-0524 minHR ExchangeEp. 021: Employee Burnout – How to Identify it and Solve For itOn this week's episode – Parkland Health and Hospital System chief experience officer Vishal Bhalla. A hefty topic for discussion – employee burnout. Bhalla and host Mason Stevenson talk about what it is, how best to identify it and how to convert an employee dealing with burnout to an energized, engaged employee.
2019-12-2940 minHR ExchangeEp. 020: The Employee Experience ExplosionOn this week's episode – an HR professional who defies space and time and is everywhere all at once. Sebastien Girard, Senior Vice President of Workforce Engagement for Atrium Health host Mason Stevenson. Any thought that could conceivably be had about the employee experience, the two cover it in their discussion. Everything from the experience of candidates and employees, how it impacts retention and they even analyze their working relationship in context of experience.
2019-12-2235 minHR ExchangeEp. 019: How A Chiropractor Transformed Into An HR ProfessionalOn this week's episode – a chiropractor turn HR professional. Jackie Hunter, director of diversity and inclusion for Banner Health, joins us. The discussion focused on how she left clinical work and found her way to HR. Plus a conversation about different dimensions of diversity, how to measure its impact on the business, and an initiative focused on getting veterans back to work.
2019-12-1533 minHR ExchangeEp. 018: The Federal Reserve Economist Turned HR ProfessionalOn this week's episode – a former Federal Reserve economist turned HR Professional. Vaso Perimenis, Vice President of Human Resources – Operations for Novant Health joins host Mason Stevenson. The two talk about why she made the switch and how her skills as an economist have transferred to the HR space. They also discuss data, why it's so important to HR and a new predictive retention mode she's working on. It's a fascinating conversation you don't want to miss.
2019-12-0844 minHR ExchangeEp. 017: The Learning Culture and the Rubik's Cube ComparisonOn this week's episode – how creating a learning culture in an organization is like solving a rubik's cube. Dr. Christ Berg, Head of Global Learning Design – Enterprise Learning for ADP and speaker at IQPC's December Chief Learning Officer Exchange joins us. We also discuss why the learning experience is so important and how ADP is focused on learning during the flow of work. Plus… how buying a hammer at your local home store is similar to buying learning tools for your organization.
2019-12-0137 minHR ExchangeEp. 016: The State of Learning and Debunking the DebunkersOn this week's episode – Joe LiVigni, Head of Learning and Development at UGN, Inc. LiVigini discusses his move from solution provider to HR professional, the state of HR and of the learning space and we take on the concept of learning debunkers.
2019-11-2442 minHR ExchangeEP. 015: Focusing on Stronger HR Leadership & TransparencyOn this week's episode – Eric Torigian, Vice President of US Human Resources and Assistant General Manager of Global HR for Akebono Brake Corporation. Torigian discusses his time at companies such as Ford, Pepsico and Comcast. He also talks about how he left his position as an analyst and computer programmer building medical billing software and found his way to the human resources space. Other topics discussed include the State of HR, transparency and leadership.
2019-11-1732 minHR ExchangeEp. 014: Women in Leadership and the Impact on BusinessMore companies should include woman in core leadership positions. Research shows it leads to better overall business performance including increases in ROI, sales and invested capital. Even more so, women bring a different perspective to business. Positive impact comes from their experiences, perspectives and competencies. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with DeRetta Cole Rhodes, Senior Vice President and Head of HR for the Atlanta Braves, to discuss in more detail the benefits of having women in leadership, how to continue to develop women into those roles and what the future looks...
2019-11-1028 minHR ExchangeEp. 013: Optimizing Data in LearningWhen it comes to learning, measurement is the top priority for learning professionals. During the IQPC's Chief Learning Officer Exchange in Austin, Texas, HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Marshall Friday in an exclusive one-on-one interview. Friday is the former director of learning execution and impact for ADT Security. In the interview, Friday explains why it's so important to measure learning and how to optimize gathered data for success.
2019-11-0311 minHR ExchangeEp. 012: Terence Morley, Director of Talent Development, NBC UniversalTerrence Morely discusses the greatest barriers his peers face with training on an enterprise level. He sums it up this way: "I think the biggest theme overall is just being adaptable and changeable. I think how we did things five years ago is not how we're doing things now and how we're doing things next year, and I think that cuts across a variety of different things. How do you measure the impact of a training program and employee engagement initiative?" Listen to find out.
2019-10-2709 minHR ExchangeEp. 011: Maxanne Whitehead, Learning and Development, Walmart eCommerceMaxanne Whitehead answers the question all enterprises have on their mind, whether they say it out loud or not. Is training worth it? It can be difficult to get full buy-in on training across all verticals of an organization. Training takes time away from other tasks. It costs money. That's why Whitehead stresses the power of communication. By creating, tracking, and sharing training metrics, there is proof to show that training is not only worth it, but imperative to the success of any enterprise. Whitehead closes by sharing how and why Walmart practices what she preaches.
2019-10-2004 minHR ExchangeEp. 010: Mary Andereck, Interim CLO, Parkland Health and Hospital SystemMary Andereck sums this episode up best right out of the gate. She says, "Part of that challenge that folks who are working in [the learning] space have right now is to understand, based on my business objectives, what are the most effective strategies for them to use? What role does technology play? What role does live and in-person opportunities play, mentoring and all the other various and sundry methodologies that we use for training people? But it's really about kind of getting our arms around the world has changed. And now, based on my own situation and the...
2019-10-1316 minHR ExchangeEp. 009: Dan Hill, CLO, AAA – The Auto ClubDan Hill, chief learning officer with AAA, discussed with us common challenges in the learning space. He touched on speed to market for learning solutions and how imperative it is to meet the training demand fast enough for the enterprise to benefit from it. Hill then stresses the importance of setting up an environment for learning. Even with the best, most innovative training materials, employees won't be able to benefit from them without the time and space to engage with them. Hill shares what AAA tried, what worked, and what didn't work in this inside look into the organization.
2019-10-0609 minHR ExchangeEp. 008: Corey Rewis, SVP, Learning for Global Wealth & Investment MGT, Bank of AmericaHeroes exist in many different forms, even in HR. When it comes to learning, however, it's a whole new ballgame. Even though so might consider the idea of heroes in learning a stretch, Bank of America Learning Executive for Global Wealth and Investment Management Corey Rewis says it begs two questions: what would make a learning hero to the organization and what is it that makes somebody heroic in learning? HR Exchange Podcast host Mason Stevenson sat down with Rewis to get the answers.
2019-09-2910 minHR ExchangeEp. 007: Casper Moerk, Head of Learning Technology, Americas at SiemensIn a world where learning technology is exploding and new apps and solutions are launched daily the future of learning is evolving faster than ever. HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Head of Learning Technology at Americas at Siemens, Casper Moerk to discuss the topic.
2019-09-2210 minHR ExchangeEp. 006: Shelley Meador, CHRO, AllegionWhere HR technology is concerned, there is no doubt human resources is and has been on a journey. In a lot of ways, it's a journey that seemingly will never end. Why? The reason is simple: technology continues to change and mature as does its application. HR is becoming increasingly more automated. Employees are using technology to personalize their work experiences. And data… data has become the most important currency in the pocket of HR professionals outside of actually money. Like other companies, Allegion Chief Human Resources Officer Shelley Meador says her company is on a journey of its ow...
2019-09-1516 minHR ExchangeEp. 005: Shawn Moren, CHRO, Regis CorporationSuccession planning is critical, but be that as it may, the process hasn't changed much over the last few years. Sure, new technology has been leveraged to make the work simpler, but the overall process still persists. That's not a bad thing according to Regis Corporation CHRO Shawn Moren. It's a sign the process isn't broken. But having said that, it may be worth taking a different approach to the overall process. For her money, Moren thinks the process would benefit from taking an investor portfolio approach. Moren sat down with HR Exchange Podcast host Mason Stevenson to discuss...
2019-09-0819 minHR ExchangeEp. 004: Great Managers are Key to Great Employee ExperienceHR is faced with the challenge of finding innovative ways to craft a better employee experience. Advent Health CHRO Olesea Azevedo says the best place to start is at the managerial level. HR Exchange Podcast host Mason Stevenson had an opportunity to sit down with Azevedo for an in-depth discussion about the employee experience and the role of the manager.
2019-09-0113 minHR ExchangeEp. 003: Mark Dickinson, Head of HR, Philips Medical Systems In the HR sphere of knowledge, there are lots of buzzwords floating around. Data, technology, recruitment are just a few. One of the more powerful ones, or phrases at least, is diversity and inclusion. That in of itself is a vast conglomerate of dimensions. Most focus on just a couple of those such as gender or ethnicity, but there are so many more dimensions to consider: people with intellectual and/or developmental disabilities, the formerly incarcerated, veterans, people who have been out of the workforce for an extended period of time and are trying to re-enter the workforce, the...
2019-08-2535 minHR ExchangeEp. 002: Julia Keintz, Global Analytics and Insights, Walmart eCommerce Walmart Labs launched an HR experiment that lead to being more inclusive and getting a leg up in the war for talent. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with Julia Keintz, the Director of Insights and Analytics for Walmart eCommerce and Walmart Labs. During the discussion, Keintz explains how they put women with tech skills back to work.
2019-08-1832 minHR ExchangeEp. 001: DK Bartley, SVP of HR, Head of Diversity & Inclusion, Dentsu AegisIn today's economic and talent climates, HR leaders are looking for the differentiator that sets them apart from the competition, but also makes them standout to those job candidates looking for work. Diversity and inclusion is that differentiator. In this episode of the HR Exchange Podcast, host Mason Stevenson sits down with Dentsu Aegis Senior Vice President of HR and Head of Diversity and Inclusion DK Bartley who says not only is diversity and inclusion a differentiator, but a business imperative.
2019-08-1126 min
TLDCast PodcastLisa Schulman of IQPC and Corporate Learning WeekLisa Schulman is an Executive Producer and Analyst at The International Quality & Productivity Center (www.iqpc.com).
First joining IQPC in 1995, Lisa Schulman actually spearheaded the launch of CCW, the world’s largest customer contact event series. She is currently focused on growing the Corporate Learning Week event and produces the entire Pharmaceutical portfolio. Her contribution to the company was recognized by her peers. Every year since 2008, Lisa Schulman has been honored as IQPC’s Most Profitable Conference Producer.
Schulman conducts industry research, identifies and secures speakers, writes content pieces and white papers, helps secure sponsorship commitment, cond...
2018-09-1453 min
The Self-Employed Life412: Jim Rembach - Unlocking Your Emotional IntelligenceEver feel like you're not smart enough for business? That maybe you don't have the IQ you need? To be honest, it's not about your IQ. It's about your emotional intelligence. Let's face it, most business isn't conducted with logic: it's conducted with feelings. If you can unlock that emotional intelligence, you can tap into what really makes your customers tick. You'll be able to pull yourself out of the equation and begin to really help them. Now, I want to be clear: it's not about manipulating your customers. Manipulation happens with ill-intent. Instead, you want to...
2018-07-1142 min
ControlTalk Now : Sales, Marketing, Products and Technical Tips for HVAC and Smart Building Controls ProfessionalsControlTalk NOW for the Week Ending November 16, 2014ControlTrends thanks this week’s ControlTalk NOW Platinum sponsor, EasyIO — a world leader in Open Building Automation integration solutions and manufacturer of Ethernet based, DDC Controllers. EasyIO’s 5 core values are Trust, Quality, People development, solid business ethics and leading edge Innovation. Congratulations to Gordon Chen, Mike Marston, Lim Hoon Chiat, FG-32 Beast, and the entire EasyIO team for nominations in eight ControlTrends Awards categories! Functional Devices, Inc. is Moving to a New Facility. On the afternoon of November 14th, Functional Devices will have limited email and phone support from sales & engineering during the move to our new fa...
2014-11-171h 05
The SupplyChainBrain PodcastThis Supply Chain Goes NuclearAll of a sudden, the future looks bright for nuclear power. Along with that rosy forecast, however, comes a raft of new challenges to the industry's global supply chain. The list is daunting: Scaling up to meet future growth. Ensuring a base of reliable suppliers and ready availability of product. Securing safe and efficient transportation. Preventing the flow of counterfeit components. How can the nuclear supply chain meet these crucial goals? We get answers from two professors at Clemson University: Scott J. Mason, president and interim chair of industrial engineering, as well as holder of the Fluor Endowed Chair in...
2014-02-2128 minIQPC PodcastsWelche Rolle spielt das Web 2.0. bei der Optimierung des Kundenservice?In diesem Interview spricht Harald Henn über die aktuellen Herausforderungen für Energieversorgungsunternehmen aus Marketing- und Vertriebssicht, der Beitrag, den Kundensegmentierung und das Kampagnenmanagement vor dem Hintergrund der Kundenbindung und Gewinnung leistet und das Web 2.0 in Kundenservice.<br /><br /><br />Hören Sie das Interview per Mediaplayer, gehen Sie auf iTunes um unsere Podcasts zu abonieren, oder laden Sie sich hier den kompletten Podcast herunter: <a href="http://goo.gl/urgrl">http://goo.gl/urgrl</a><br /><br /><div style="text-align: center;"><...
2011-08-0847 minIQPC PodcastsKann das Einsetzen von Standardsoftware ein Wettbewerbsvorteil sein?In diesem Interview spricht Jochen Schneider, CIO bei der Zürcher Kantonalbank, über die Möglichkeiten von Standardsoftware hinsichtlich Kernbanklösungen und die zukünftigen Anforderungen an Banken.<br /><br />Fuer kostenlose Artikel, Whitepaper, Praesentationen und weitere Interviews zum Thema, besuchen Sie unsere Webseite: <a href="http://goo.gl/Yp1KX">http://goo.gl/Yp1KX</a><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value...
2011-08-0547 minIQPC PodcastsSelf-installing wind turbines (SIWT) and their applicationsMark Riemers, Managing Director at SPT Offshore, talks to IQPC about the challenges involved in Self-Installing wind turbines (SIWT) systems and their benefits. <br /><br />More interviews and free articles and whitepapers, can be accessed here: <a href="http://goo.gl/ty01O">http://goo.gl/ty01O</a><br /><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/>...
2011-06-2447 minIQPC PodcastsWeb 2.0 und Social Media werden heiß diskutiertWie kann eine kontinuierliche Verbesserung geschaffen werden? Wie werden sich Shared Services zukünftig entwickeln? In diesem Interview gibt Prof. Dr. Wolfgang Appel von der Hochschule für Technik und Wirtschaft Anfängern wertvolle Ratschläge für den Aufbau eines Shared Service Centers.<br /><br /><div align="center"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name...
2011-06-2247 minIQPC PodcastsMarket Access und Stakeholder Management in der PharmaindustrieIn diesem Interview spricht Isabel Henkel, Director Access & Reimbursement, Johnson & Johnson Medical GmbH, über die neuen Aufgaben für die Pharmaindustrie im Bezug auf Market Access und Stakeholder Management und die vierte Hurde im deutschen Gesundheitssystem. <br /><br />Weitere Informationen zum Thema, Interviews und kostenlose Artikel können hier eingesehen werden: <a href="http://goo.gl/DrMX4">http://goo.gl/DrMX4</a><br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><...
2011-06-2147 minIQPC PodcastsEffective measures to reduce brake squeal in the disc brakes of modern cars<h3 class="post-title entry-title"><a href="http://iqpc-podcasts.blogspot.com/2011/05/how-can-one-integrate-supplies-into.html"></a> </h3><div class="post-header"></div><h3 class="post-title entry-title"></h3>Kai Koppers from Trelleborg Automotive Kalmar speaks to IQPC about the importance of reducing brake squeal in modern passenger cars, and the challenges involved.<br /><br />You can download free whitepapers, presentations, articles and more interviews at: <a href="http://goo.gl/2njf3">http://goo.gl/2njf3</a><br /><br...
2011-06-2147 minIQPC PodcastsFälschungssicherheit & Blindenschrift: Was bringt die Zukunft?<h3 class="post-title entry-title"> <a href="http://iqpc-podcasts.blogspot.com/2011/05/tobias-volk-beantwortet-fragen-zum.html"></a> </h3><div class="post-header"></div>Gain access to free articles, whitepapers and more on this topic, visit: <a href="http://www.authentication-pharma.com/Event.aspx?id=506048&utm_campaign=blog&utm_medium=content&utm_content=post&MAC=blog-post">Global Pharma Authentication</a><br /><br />In diesem Podcast spricht Thomas Brueckner, Leiter des Geschaeftsfeldes Pharmazie, Besondere Therapierichtungen und Medizinprodukte bei der...
2011-05-3047 minIQPC PodcastsMaBis: An welcher Stelle besteht bei der Umsetzung der MaBiS noch Optimierungsbedarf?Ernst-Peter Bergen von der ELE Verteilnetz GmbH erzählt uns seine Erwartungen an die MaBiS-Umsetzung und die Risiken, die sich für die Verteilneztbetreiber stellen.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><pa...
2011-05-3047 minIQPC PodcastsTobias Volk beantwortet Fragen zum Thema Risiko- und wertorientierte Banksteuerung.Tobias Volk beantwortet Fragen zum Thema Risiko- und wertorientierte Banksteuerung.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><param value="config={'key':'#$aa4baff94a9bdcafce8','playlist':[{'url':'Banksteuerung_Tobias_Volk...
2011-05-3047 minIQPC PodcastsHow can one integrate supplies into one's own company to enable successful collaboration from both sides?<h3 class="post-title entry-title"><a href="http://iqpc-podcasts.blogspot.com/2011/05/vor-welchen-herausforderungen-stehen.html"></a> </h3><div class="post-header"></div>Jos van den Heuvel - External Manufacturing Director at Janssen Pharmaceutica, Johnson & Johnson is answering the following questions: How can one integrate supplies into one's own company to enable successful collaboration from both sides? What are the requirements necessary for establishing a data network collaboration? What are the advantages of establishing a data network collaboration?<br /><br /><div style="text-align: center;"><...
2011-05-2647 minIQPC PodcastsVor welchen Herausforderungen stehen die Expansion und Weiterentwicklung von SSC?In diesem Interview spricht Friedrich Geiselmann, Autor und unabhängiger Experte, über aktuelle Entwicklungen und Herausforderungen in <a href="http://goo.gl/f35E9">HR Shared Services</a>, Web 2.0, und Qualitäts- und Prozessoptimierung gegenüber dem internen Kunden.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name...
2011-05-2447 minIQPC PodcastsWhat are magnet materials and the permanent magnet machine field?<h3 class="post-title entry-title"> <a href="http://iqpc-podcasts.blogspot.com/2011/05/exclusive-interview-with-air-asia-on.html"></a> </h3><div class="post-header"></div>IQPC Germany interviews Panu Kurronen - Product Manager Standard Generators from The Switch Drive Systems in Finland on Magnet materials and the permanent magnet machine field. Listen to the interview now:<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always"...
2011-05-2347 minIQPC PodcastsExclusive interview with Air Asia on the Air Cargo Industry and Plane capacitiesIQPC exclusively interviewed Sathis Manoharen - Regional Head of Cargo at Air Asia in Malaysia. Air Asia won the Air Cargo Industry Newcomer of the Year Award, 2010 - what exactly does this mean for Air Asia?<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie"...
2011-05-2347 minIQPC PodcastsMark Robinson on Rail Systems EngineeringExclusive interview with Mark Robinson Professor of rail systems engineering and Director of the NewRail Railways Research Centre at Newcastle University in Newcastle in the UK on Rail Systems Engineering, composite materials and future standards.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="...
2011-05-2347 minIQPC PodcastsJan-Anders Manson on Automotive CompositesAn exclusive interview with Jan-Anders Manson Laboratory Director of Polymer and Composite Technology at the Ecole polytechnique Federale de Lausanne in Switzerland on Automotive Composites.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive.org/flow/flowplayer.commercial-3.2.1.swf" /><...
2011-05-2347 minIQPC PodcastsHR SCC Veränderungsprozesse erfolgreich gestalten - ein Vattenfall InterviewWelche Rolle spielt das Change Management und wie können Veränderungsprozesse innerhalb eines HR SSC erfolgreich gestaltet werden? Anke Brinkmann antwortet diese Frage und gibt auch weitere Einblicke in die Entwicklung von HR Shared Services bei der Vattenfall Europe Business Services GmbH.<br /><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" na...
2011-05-2047 minIQPC PodcastsChallenges for Battery Thermal Management - an Interview<blockquote><b>Is simulation a reliable tool to assist real-life development? Dr Josef Zehetner from the Virtual Vehicle Competence Centre talks about Battery Thermal Management</b></blockquote><br /><div style="text-align: center;"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" height="26" width="450"><param value="true" name="allowfullscreen"/><param value="always" name="allowscriptaccess"/><param value="high" name="quality"/><param value="true" name="cachebusting"/><param value="#000000" name="bgcolor"/><param name="movie" value="http://www.archive...
2011-05-1947 min
Professionally SpeakingInterview: Mark Stiving – The Price is RightMark Stiving, MBA, Ph.D. helps companies implement value based pricing strategies to increase profit.
As a pricing strategist, he 'spreads the gospel' of value based pricing. His message inspires manufacturers, marketers and others concerned with pricing to capture greater value through pricing improvements and to focus on creating real, quantifiable value for the benefit of their customers and their bottom line.
Mark has addressed pricing professionals and executives at major conferences for the Professional Pricing Society, International Quality and Productivity Center (IQPC), American Marketing Association, Consumer Electronics Design and Installation Association (CEDIA), Marketing Science and in additional professional settings.
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2011-02-2100 min
IQPCAustraliaAged Healthcare Design with Robert Orie, MontefioreAs part of IQPC's Australian Healthcare Week, the specialised Aged Care Facility Design and Development conference will feature Robert Orie, CEO of the Sir Moses Montefiore Jewish Home. Listen up.
2010-10-1507 minIQPCAustraliaConstruction Dispute Avoidance and Resolution 2010IQPC Podcast with Tim Sullivan, Director, Contract Administration Group
2010-10-1411 minIQPCAustraliaConstruction Dispute Avoidance and ResolutionIQPC Podcast with Anthony Barry, Chief Executive Asia Pacific, AURECON
2010-10-1109 minIQPCAustraliaCoal Seam Gas Project DevelopmentIQPC Podcast with Bob Otjen, General Manager, Qld Hunter Gas Pipeline
2010-09-2111 minIQPCAustraliaThe Legal Strategy Forum with Pita Williams, QBEIQPC interview with Pita Williams from QBE Insurance - exploring key issues for the Legal Strategy Forum 2010
2010-09-2016 minIQPCAustraliaFaçade Design and EngineeringIQPC Podcast with Andrew Raftopoulos, Associate Director, Bates Smart
2010-09-1619 min
Human Resources IQCarolyn Turman, MLGWHuman Resources IQ interviews Carolyn Turman, CLO for Memphis Light, Gas and Water Division, the Winner of the IQPC 2009 CUBIC Award for Corporate University Leader of the Year.
2010-08-1221 min
eBIMInterview with Deborah KiersIn this podcast you will hear from Deborah Kiers, distinguished speaker at the IQPC Australia Alliance Contracting Summit.
2009-03-1829 mineBIMInterview with Jim MillarIn this interview you will hear from Jim Millar, distinguished speaker at IQPC Australia's Alliance Contracting Summit.
2009-03-1719 min