Shows
Sajber Fajter#10 - Dobre praktyki katalogu ITIL w MŚPW nowym odcinku Sajber Fajter próbujemy odczarować magiczne zaklęcie „ITIL”.Czy ITIL to zestaw praktyk tylko dla dużych firm i korporacji? Udowodniamy, że ITIL da się (i to bardzo skutecznie) wdrożyć w małych firmach — i cieszyć się niemal natychmiastowymi efektami.W pierwszym odcinku z serii o ITIL-u opowiadamy, czym w ogóle jest katalog najlepszych praktyk IT oraz jak do niego podejść, żeby wybrane praktyki skutecznie wdrożyć w swojej organizacji. RAPORT: Gdzie wypływają pieniądze z IT? _______________________ESVS na Linkedin ESVS na Facebooku Strona WWW💥 Podobało się❓ Daj lajka i suba żeby być na bieżąco z nowymi odcinkami 👍🏼🎥 RE...2025-06-301h 22
The ITSM Practice: Elevating ITSM and IT Security KnowledgeWhat is an ITIL 4 Master — And Why It Matters for Your ITSM CareerMany IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyond exams and frameworks.In this episode, we answer to:Am I just qualified, or have I truly mastered IT service management? Can I speak the language of the boardroom, not just the server room? How can I design services that align with business needs, not just best practices?Resources Mentioned in this Episode: ...2025-05-1308 min
The ITSM Practice: Elevating ITSM and IT Security KnowledgeWhat is an ITIL 4 Master — And Why It Matters for Your ITSM CareerMany IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyond exams and frameworks.In this episode, we answer to:Am I just qualified, or have I truly mastered IT service management? Can I speak the language of the boardroom, not just the server room? How can I design services that align with business needs, not just best practices?Resources Mentioned in this Episode: New Horizons, article “Everything You Need to Know About Achieving ITIL Master Certification”, link https://www.newhorizons.com...2025-05-1308 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 Principles: Key to Organizational ExcellenceExplore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.In this episode, we answer to:How can organizations ensure every action adds value to stakeholders?What strategies can help leverage existing resources without starting from scratch?How does collaboration enhance visibility and drive innovation?2025-04-0808 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 Principles: Key to Organizational ExcellenceExplore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.In this episode, we answer to:How can organizations ensure every action adds value to stakeholders?What strategies can help leverage existing resources without starting from scratch?How does collaboration enhance visibility and drive innovation?Resources Mentioned in this Episode: ITIL Guiding Principles, Organizational Value, Operational Excellence...2025-04-0808 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 in Action: Crafting Standard Service Models for SuccessJoin Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4’s flexibility and customer-centric focus for enduring success.In this episode, we answer to:What are the core components of a Standard Service Model?How does ITIL 4 enhance the development of a St...2025-03-1108 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 in Action: Crafting Standard Service Models for SuccessJoin Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4’s flexibility and customer-centric focus for enduring success.In this episode, we answer to:What are the core components of a Standard Service Model?How does ITIL 4 enhance the development of a Standard Service Model?What steps are involved in building an...2025-03-1108 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeTop-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with business needs effectively. This discussion ensures you understand which method fits your organizational goals, fostering better engagement and strategic alignment.
In this episode, we answer to:
What are the main differences between top-down and bottom-up approaches in ITIL process design?
What are the advantages and disadvantages of using...2024-11-1907 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeTop-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with business needs effectively. This discussion ensures you understand which method fits your organizational goals, fostering better engagement and strategic alignment. In this episode, we answer to: What are the main differences between top-down and bottom-up approaches in ITIL process design? What are the advantages and disadvantages of using a top-down approach? When is it ideal to employ...2024-11-1907 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeThe Business Value of ITIL Service Design: Why It’s Essential for Selling IT ServicesIn this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancing customer experiences. Discover the essential benefits of integrating ITIL v3 and ITIL 4 into your service management framework, especially for regulated industries or fast-paced startups needing agility. In this episode, we answer to: What are the benefits of ITIL Service Design for selling services? How does ITIL Service Design drive success, step by step? Why is Service Design considered a business differentiator? Resources Mentioned in this Episode...2024-11-1210 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeThe Business Value of ITIL Service Design: Why It’s Essential for Selling IT ServicesIn this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancing customer experiences. Discover the essential benefits of integrating ITIL v3 and ITIL 4 into your service management framework, especially for regulated industries or fast-paced startups needing agility.
In this episode, we answer to:
What are the benefits of ITIL Service Design for selling services?
How does ITIL Service Design drive success, step by step?
Why is Service...2024-11-1210 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeIntegrating Security and Service: The Convergence of DevSecOps and ITIL® 4Welcome back! In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into how DevSecOps, combined with ITIL® 4, enhances security in IT services. We explore the benefits and challenges from a customer's perspective, discuss proactive security practices, and offer practical tips for integrating DevSecOps effectively. This integration is crucial for managing modern cybersecurity threats and ensuring rapid recovery from disruptions.
In this episode, we answer to:
How does DevSecOps change the security landscape in IT services?
What are the pros and cons of DevSecOps from a customer's p...2024-10-0808 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeIntegrating Security and Service: The Convergence of DevSecOps and ITIL® 4Welcome back! In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into how DevSecOps, combined with ITIL® 4, enhances security in IT services. We explore the benefits and challenges from a customer's perspective, discuss proactive security practices, and offer practical tips for integrating DevSecOps effectively. This integration is crucial for managing modern cybersecurity threats and ensuring rapid recovery from disruptions. In this episode, we answer to: How does DevSecOps change the security landscape in IT services? What are the pros and cons of DevSecOps from a customer's perspective? How can organizations effectively implement DevSecOps? Resources M...2024-10-0808 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeExpert Insights: Mastering the Art of Selling ITIL ConsultancyWelcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL implementation, making it efficient, flexible, and commercially impactful. Discover tailored approaches for enterprises and SMBs, and master effective client engagement techniques to seal the deal.
In this episode, we answer:
How can ITIL consultancy be tailored to small and medium-sized businesses?
What are the key strategies for effective client engagement in ITIL consultancy?
How...2024-09-1706 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeExpert Insights: Mastering the Art of Selling ITIL ConsultancyWelcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL implementation, making it efficient, flexible, and commercially impactful. Discover tailored approaches for enterprises and SMBs, and master effective client engagement techniques to seal the deal. In this episode, we answer: How can ITIL consultancy be tailored to small and medium-sized businesses? What are the key strategies for effective client engagement in ITIL consultancy? How can workshops be used to demonstrate the benefits of ITIL? ...2024-09-1706 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 Explained: How SMO and VMO Transform Service ManagementWelcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT services by addressing inefficiencies and aligning them with enterprise goals, while the VMO maximizes value across all departments, driving comprehensive value creation and strategic advancement.
In this episode, we answer:
What is the role of the Service Management Office (SMO) in enhancing IT services?
How does the Value Management Office (VMO) contribute to overall business objectives?
What...2024-09-0308 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL 4 Explained: How SMO and VMO Transform Service ManagementWelcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT services by addressing inefficiencies and aligning them with enterprise goals, while the VMO maximizes value across all departments, driving comprehensive value creation and strategic advancement. In this episode, we answer: What is the role of the Service Management Office (SMO) in enhancing IT services? How does the Value Management Office (VMO) contribute to overall business objectives? What are the key steps to establishing effective SMO and VMO in...2024-09-0308 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeEssential Strategies for Selling ITIL 4 Value to Key Business StakeholdersWelcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of ITIL, how it improves IT Service Delivery, and strategies to communicate its value to top management. Whether it's improved margins, better customer experiences, reduced risks, or greater agility, understanding these elements is crucial for successful ITIL adoption. In this episode, we answer to: Why is it essential to sell the value of ITIL 4 to key business stakeholders? How can the overall value of IT...2024-08-2708 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeEssential Strategies for Selling ITIL 4 Value to Key Business StakeholdersWelcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of ITIL, how it improves IT Service Delivery, and strategies to communicate its value to top management. Whether it's improved margins, better customer experiences, reduced risks, or greater agility, understanding these elements is crucial for successful ITIL adoption.
In this episode, we answer to:
Why is it essential to sell the value of ITIL 4 to key business st...2024-08-2708 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeHow Can Combining ITIL 4 and Agile Lead to Better Projects?In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Projects, ensuring they are not only about outputs but about valuable outcomes. Through key areas like Value Streams, Organizations, and Technology, the framework promotes enhanced service value, proactive management, and strategic alignments. ITIL 4's blend with Agile methodologies is also examined, highlighting its role in maintaining flexibility while ensuring structured governance. In this episode, we answer to: How does ITIL 4 integrate Project Management into the IT Service Value Chain? Does...2024-06-1805 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeHow Can Combining ITIL 4 and Agile Lead to Better Projects?In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Projects, ensuring they are not only about outputs but about valuable outcomes. Through key areas like Value Streams, Organizations, and Technology, the framework promotes enhanced service value, proactive management, and strategic alignments. ITIL 4's blend with Agile methodologies is also examined, highlighting its role in maintaining flexibility while ensuring structured governance.
In this episode, we answer to:
How does ITIL 4 integrate Project Management...2024-06-1805 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeSynergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change ManagementIn today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussion includes a detailed examination of how these frameworks work together to manage IT Services and the human aspects of change, ensuring sustainable and effective business transformations. Learn key strategies for overcoming resistance and driving success in organizational changes. In this episode, we answer to: What exactly are Organizational Change Management and ITIL 4 Change Management, and how do they intertwine? Why is it beneficial to combine ITIL 4 with Organizational Change Management...2024-06-1107 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeSynergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change ManagementIn today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussion includes a detailed examination of how these frameworks work together to manage IT Services and the human aspects of change, ensuring sustainable and effective business transformations. Learn key strategies for overcoming resistance and driving success in organizational changes.
In this episode, we answer to:
What exactly are Organizational Change Management and ITIL 4 Change Management, and how do they intertwine?
Why is...2024-06-1107 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeWhat is the ROI of ITIL in a small and medium-sized business?In this episode of The ITSM Practice Podcast, host Luigi Ferri delves into the vital aspect of Return on Investment (ROI) in ITIL, emphasizing its importance in evaluating the financial efficiency of ITIL initiatives. The episode covers key concepts such as ROI calculation in ITIL, tangible and intangible benefits of ITIL implementation, and the critical role of Service Level Management in enhancing customer relations. Luigi also explores practical examples demonstrating how ITIL can significantly improve ROI through time savings, cost reduction with self-service solutions, and prioritizing innovation over support. Additionally, the discussion touches on incorporating ITIL's guiding principles for organizational...2024-04-3010 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeWhat is the ROI of ITIL in a small and medium-sized business?In this episode of The ITSM Practice Podcast, host Luigi Ferri delves into the vital aspect of Return on Investment (ROI) in ITIL, emphasizing its importance in evaluating the financial efficiency of ITIL initiatives. The episode covers key concepts such as ROI calculation in ITIL, tangible and intangible benefits of ITIL implementation, and the critical role of Service Level Management in enhancing customer relations. Luigi also explores practical examples demonstrating how ITIL can significantly improve ROI through time savings, cost reduction with self-service solutions, and prioritizing innovation over support. Additionally, the discussion touches on incorporating ITIL's guiding principles for...2024-04-3010 min
Cognixia PodcastHow does ITIL 4 make you a better leader?Hello everyone, and welcome back to the Cognixia podcast. how does ITIL 4 help you be a better leader?
first, ITIL 4 enables you to have more holistic thinking. ITIL 4 moves away from siloed thinking and encourages leaders to consider the "Four Dimensions of Service Management." These dimensions - Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes - help you see the big picture and make decisions that benefit the entire ecosystem.
Second, ITIL 4 will help you lead with agility and adaptability. The IT landscape is constantly evolving. ITIL 4 emphasizes the importance of being flexible...2024-03-2305 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeHow Do Management Consultants Adopt ITIL?Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants follow, from aligning with executive strategies to the tangible application of ITIL practices. We discuss the significance of each step, including service definition, role assignment within ITIL frameworks, gap analysis, and meticulous process planning. This episode provides an informative perspective on the strategic implementation of ITIL, emphasizing its role in enhancing IT Service Management and aligning with business objectives. Engage with us on this journey of ITIL integration in the realm...2024-01-3006 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeHow Do Management Consultants Adopt ITIL?Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants follow, from aligning with executive strategies to the tangible application of ITIL practices. We discuss the significance of each step, including service definition, role assignment within ITIL frameworks, gap analysis, and meticulous process planning. This episode provides an informative perspective on the strategic implementation of ITIL, emphasizing its role in enhancing IT Service Management and aligning with business objectives. Engage with us on this journey of ITIL integration in the...2024-01-3006 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL Evolution in the Digital EraWelcome to 'The ITSM Practice' with Luigi Ferri, exploring the evolution of ITIL into ITIL 4 for IT Service Management and IT Security. Today, we dive into ITIL's history and its latest adaptation for the digital era. Luigi shares his insights on ITIL 4's key features, including the Service Value System, the Four Dimensions, and the shift from processes to practices. Join the discussion on LinkedIn and share how ITIL 4 has impacted your ITSM strategies. This episode is a guide to adapting ITIL for the digital age and enhancing IT service management. Tune in for more insights in future episodes and...2023-12-1204 minThe ITSM Practice: Elevating ITSM and IT Security KnowledgeITIL Evolution in the Digital EraWelcome to 'The ITSM Practice' with Luigi Ferri, exploring the evolution of ITIL into ITIL 4 for IT Service Management and IT Security. Today, we dive into ITIL's history and its latest adaptation for the digital era. Luigi shares his insights on ITIL 4's key features, including the Service Value System, the Four Dimensions, and the shift from processes to practices. Join the discussion on LinkedIn and share how ITIL 4 has impacted your ITSM strategies. This episode is a guide to adapting ITIL for the digital age and enhancing IT service management. Tune in for more insights in future episodes...2023-12-1204 min
ciradylcrabookREADDOWNLOAD%= Passing Your ITIL Foundation Exam [PDF EBOOK EPUB KINDLE]**Download Passing Your ITIL Foundation Exam Full Edition,Full Version,Full Book**by The Stationery OfficeReading Now at : https://happyreadingebook.club/?book=0113313551ORDOWNLOAD EBOOK NOW!Read PDF READ/DOWNLOAD%= Passing Your ITIL Foundation Exam [PDF EBOOK EPUB KINDLE] Ebook Online PDF Download and Download PDF READ/DOWNLOAD%= Passing Your ITIL Foundation Exam [PDF EBOOK EPUB KINDLE] Ebook Online PDF Download by The Stationery Office [PDF] Download READ/DOWNLOAD%= Passing Your ITIL Foundation Exam [PDF EBOOK EPUB KINDLE] Ebook | READ ONLINE Download READ/DOWNLOAD%= Passing...2023-09-2700 min
Cognixia PodcastWhy does the ITIL certification need to be renewed?The ITIL 4 certifications required to be updated only when a new update to the ITIL library was released. For instance, anybody with the ITIL v3 certification was required to take an ITIL 4 Managing Professionals exam after a short re-training to upgrade their credentials to ITIL 4. This way, once the library was updated, one could transition to the latest update to keep their credentials current. However, from January 2023, all ITIL 4 certifications would be issued with a renew-by date that would be three years from the award date. Any certification holders who do not renew their certifications within three years of...2023-08-1209 min
badgerflicrrmPDF Passing Your ITIL Foundation Exam (Ebook pdf)Download Passing Your ITIL Foundation Exam Full Edition,Full Version,Full Book by Christian F. Nissen Reading Now at : https://happyreadingebook.club/?book=0113313551 OR DOWNLOAD EBOOK NOW! [PDF] Download PDF Passing Your ITIL Foundation Exam (Ebook pdf) Ebook | READ ONLINE Download PDF Passing Your ITIL Foundation Exam (Ebook pdf) read ebook online PDF EPUB KINDLE Download PDF Passing Your ITIL Foundation Exam (Ebook pdf) PDF - KINDLE - EPUB - MOBI - AUDIOBOOK2023-05-1400 min
hopeayaeay library^FREE PDF DOWNLOAD ITIL Foundation ITIL 4 Edition (EBOOKDownload ITIL Foundation ITIL 4 Edition Full Edition,Full Version,Full Book by Stationery Office Reading Now at : https://happyreadingebook.club/?book=0113316070 OR DOWNLOAD EBOOK NOW! [PDF] Download ^FREE PDF DOWNLOAD ITIL Foundation ITIL 4 Edition (EBOOK> Ebook | READ ONLINE Download ^FREE PDF DOWNLOAD ITIL Foundation ITIL 4 Edition (EBOOK> read ebook online PDF EPUB KINDLE Download ^FREE PDF DOWNLOAD ITIL Foundation ITIL 4 Edition (EBOOK> PDF - KINDLE - EPUB - MOBI - AUDIOBOOK2023-04-1400 min
Ticket Volume - IT Podcast38. Value Management and the difference between ITIL v3 and ITIL 4, with David BillouzThe change from ITIL v3 to ITIL 4 was not merely a number. David Billouz (ITIL Master) discusses the core differences of scope, talks about Value Streams, and introduces us to the world of Value Management. Plus, the importance of building an ITSM community and giving something back to others.
David Billouz is an ITIL Master, ITIL 4 Co-author and Assessor, and ITIL v3 Expert. He's currently a Partner at NH Prague Knowledge Centers and the President at OCIRIS. He also has experience as an ITIL Product Ambassador for AXELOS and an Auditor at PeopleCert.2023-01-1925 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Hohoho, ITIL beim WeihnachstmannWer etwas verändert, der kann eine Geschichte erzählen. Wohl kaum jemand geht so mit der Zeit, wie der Weihnachtsmann. Wie sonst ist es zu erklären, dass die Kinder jeder Generation meist das bekommen, was sie sich wünschen. Also immer wieder dieses neumodische Zeugs. Alle Jahre wieder ...
Kein Wunder, dass der Weihnachtsmann sich auch mit dem Geschenkeservicemanagement auseinandersetzt. Was er dabei erlebt und ob Weihnachten termingerecht stattfindet oder nicht, erfährst Du in der ITSM-Weihnachtsgeschichte.2022-12-2421 min
Unlock This Thought-Provoking Full Audiobook And Feel The Difference.ITIL® 4 Create, Deliver and Support (CDS) by Claire AgutterPlease visithttps://thebookvoice.com/podcasts/2/audible/19783to listen full audiobooks.
Title: ITIL® 4 Create, Deliver and Support (CDS)
Author: Claire Agutter
Narrator: Katie Villa
Format: mp3
Length: 3 hrs and 35 mins
Release date: 12-06-22
Ratings: 5 out of 5 stars, 1 rating
Genres: Study Guides & Test Preparation
Publisher's Summary:
An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.2022-12-063h 35
Relish The Full Audiobook Everyone Is Talking About — So Thrilling!ITIL Foundation Essentials ITIL 4 Edition by Claire AgutterPlease visithttps://thebookvoice.com/podcasts/2/audible/19759to listen full audiobooks.
Title: ITIL Foundation Essentials ITIL 4 Edition
Author: Claire Agutter
Narrator: Katie Villa
Format: mp3
Length: 1 hr and 12 mins
Release date: 12-06-22
Ratings: 4 out of 5 stars, 6 ratings
Genres: Study Guides & Test Preparation
Publisher's Summary:
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.2022-12-061h 12
Podcast de Redes de Eduardo ColladoExperiencia en Certificación ITIL 4 Foundation con LinuxDoesMatter¿Qué es ITIL?
Las siglas ITIL significan Information Technology Infrastructure Library, que traduciríamos literalmente como Biblioteca de Infraestructura de Tecnologías de Información. ITIL es una guía de buenas prácticas para la gestión de servicios de tecnologías de la información.
No es un estándar… pero muchas empresas intentan implantar ITIL internamente para mejorar la calidad del servicio ofrecido.
No es como hemos dicho un estándar… pero muchas empresas demandan que sus proveedores tengan implantadas las buenas prácticas de ITIL para hablar el mismo lenguaje que el p...2022-09-151h 13
Ticket Volume - IT Podcast16. Is ITIL 4 falling behind? The future of ITIL, with David Cannon from nfiniti3As organizations continue to innovate and push the boundaries of capabilities, we can't help but wonder if ITIL reflects that learning. David Cannon (nfiniti3) attempts to answer that and lends a helping hand to understand how the practices in ITIL reflect a broad spectrum of maturity and are giving cutting-edge teams enough to chew on for now. Plus, he discusses tooling-led maturity, increasing IT value, and how cost modeling will bring up skeletons in your closets.
David Cannon is the Executive Vice President for nfiniti3. He's an ITIL expert with many years in the...2022-08-0419 min
Kanban talksДиалоги о ITILВ гостях Сергей Кунцевич - ITIL Managing Professional & Strategic Leader. Обсудили, что такое ITIL и почему ITIL не на слуху. Рассказали с чего начать изучение, про недостатки и достоинства, за которые можно полюбить ITIL. Отметили, что ITIL не внедряют, а применяют и рассказали про модель и шаги применения изменений. Обсудили модель Коттера - работу с сопротивлением изменениям и модель Кюблер-Росса - работу с переживаниями. Затронули важность создание ощущения важности изменений. Привели список cеми руководящих принципов ITIL и обсудили ситуацию с сертификацией в текущий момент.2022-07-0748 min
Cognixia PodcastHow to adopt Agile, DevOps, and Lean with ITIL 4?we are talking about something that has become very critical for achieving those ambitious digital transformation goals that you or your organization has set – practices and frameworks like DevOps, Agile, Lean Management, etc., and how they fit with another very important framework – ITIL 4.
Agile, DevOps, Learn Management, and ITIL 4 are concepts that work very well together. They fit in well with each other and can together contribute to your digital transformation efforts.
The ITIL or the Information Technology Information Library was a set of books that were first published n the 1980s containing best practices, framew...2022-05-2809 min
Cognixia PodcastHow to adopt Agile, DevOps, and Lean with ITIL 4?we are talking about something that has become very critical for achieving those ambitious digital transformation goals that you or your organization has set – practices and frameworks like DevOps, Agile, Lean Management, etc., and how they fit with another very important framework – ITIL 4. Agile, DevOps, Learn Management, and ITIL 4 are concepts that work very well together. They fit in well with each other and can together contribute to your digital transformation efforts. The ITIL or the Information Technology Information Library was a set of books that were first published n the 1980s containing best practices, framew...2022-05-2709 min
Keeping IT BriefUsing ITIL 4 to Grow Federal Health Organizations In an increasingly fast-paced and complex digital world, organizations are embracing ITIL 4 as the reference framework to accomplish change. Gartner defines digital disruption as “an effect that changes the fundamental expectations and behaviors in a culture, market, industry or process that is caused by, or expressed through, digital capabilities, channels or assets.” Digital disruption is the new norm as technological progresses give rise to new products, services – ever increasing customer demands and expectations. The Information Technology Infrastructure Library Edition 4 (ITIL 4) framework enables organizations to embrace digital transformation in an incremental and proven manner at speed with concepts like high velocit...2022-03-1714 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Geschenke-Service-ManagementDie Weihnachtszeit bedeutet für mich Traditionen und Rituale. Der Weihnachtsbaum, die Adventskalender, das Karnickel am ersten Feiertag. Aber auch Veränderung - bis vor zwei Jahren habe ich es genossen, wenn am Heiligen Abend der Weihnachtsmann kam. Die Kinder dabei zu beobachten war wundervoll. Leider fällt das nun schon das zweite Jahr in Folge aus. Sehr schade.
Deswegen probieren wir dieses Jahr mal etwas ganz Neues aus.
Ich hoffe, ich habe hier im Podcast auch eine kleine Tradition geschaffen: Die ITSM-Weihnachtsgeschichte. Besser gesagt die zwei ITSM-Weihnachtsgeschichten. Heute erfährst Du, was passiert, wenn der Weihnachtsmann ITIL einführt. In vi...2021-12-1121 min
CSU Lecture FeedMGI515 - Lecture 2 - Key Concepts of ITIL 4ITIL has undergone many iterations over the years. Whilst some of this has involved changes to the core guidance, some of the more profound changes have been in the key concepts that ITIL espouses to IT Service management. These key concepts underpin the ways in which ITIL (and indeed ITSM in general) is intended to be embraced and used.
These concepts are aimed more broadly than within IT, and they encompass the perspectives of business leadership and strategy, down to the ways in which the services are consumed. There has been a paradigm shift in the understanding...2021-11-2140 min
The OTRS PodcastAbout ITIL®, ITSM and much moreAbout ITIL®, ITSM and much more
Things are pretty concrete in our latest podcast. This month, we interviewed Francisco Cruz, the Managing Director for OTRS LATAM. Francisco is an expert on ITIL® at OTRS Group.
That’s why the podcast is about that very topic. We look at how to deliver better services and at practical examples of this. Francisco talks about how this is relevant to customers, vendors, suppliers and other teams.
Furthermore, he goes into the differences between ITIL and ITSM as well as shedding light on how ITIL can be used...2021-11-1026 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Was sagst Du, ist das der Tod von ITIL?Totgesagte leben länger? Wir werden sehen ;-) Heute greife ich eine ganz aktuelle Entwicklung auf und stelle die Frage, was das für ITIL bedeutet. Gleichzeitig erzähle ich Dir, was sich in den letzten 9 Jahren verändert hat und was aus meiner Sicht wichtige Handlungsfelder sind.2021-06-2607 min
Giarte Podcast - Founders & Keepers of the XLA realm#4 De toekomst van ITIL met Mark SmalleyGiarte Podcast | De toekomst van ITIL | Marco Gianotten in gesprek met Mark SmalleyMet thought leader Mark Smalley praat Marco Gianotten in de podcast van Giarte over de toekomst van ITIL. Het debat over de relevantie van ITIL is zo oud als de weg naar Rome. Feit is dat de 'IT Infrastructure Library' wereldwijd het meest gebruikte referentiekader is voor het beheer van complexe IT-omgevingen. Dat gooi je niet zomaar weg. Hoe ziet de verbinding tussen ITIL en agile eruit?Wie beter dan Mark Smalley, auteur van het boek annex de ITIL4 module; 'High Velocity...2021-05-2722 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.So viele ITSM-Rollen – so wenig MenschenViel zu häufig höre ich, dass Service-Management nur etwas für große IT-Abteilungen ist. Zwei Gründe werden dafür genannt: Viel zu viele Prozesse und mehr Rollen als Mitarbeiter in der IT. Dieser Eindruck drängt sich förmlich auf, wenn Du in ITIL, FitSM und andere Rahmenwerke reinschaust. Ich möchte mit Dir heute über die ganzen Rollen sprechen. Ich erkläre Dir, wie ich damit bei meinen Kunden umgehe.2021-03-0609 min
Emerging TechnologiesHow Can ITIL 4 Help Enterprises Reduce Costs?If you’re looking forward to getting ITIL 4 certification or upgrade from ITIL v3, Cognixia can help you! Being the world’s leading digital talent transformation company, we offer a complete portfolio of ITIL Certification & training, including ITIL 4 Foundation Certification. Learn from the comfort of your home, with our comprehensive ITIL 4 Online Training.
Your organization might have many over-specified or under-specified network links. If you have a team with the ITIL 4 online training, not only can you save costs by cutting back on unutilized services, but you can also have a clea...2021-03-0100 min
Emerging TechnologiesHow does an ITIL certification benefit business analysts?The International Institute of Business Analysis (IIBA) defines business analysis as a disciplined approach for introducing and managing change to organizations, whether they are for-profit businesses, governments or non-profits.
In this way, we can understand how important a role an ITIL 4 foundation certification and ITIL training can play in a business analyst’s career. Cognixia – world’s leading digital talent transformation company has been at the forefront of delivery path-breaking ITIL trainings to ITIL enthusiasts all over the world, especially since ITIL 4 was launched in 2019. Our ITIL 4 online trainings have been highly...2021-01-2100 min
The AXELOS Best Practice PodcastCelebrating Janus (and ITIL)In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University.Visit www.AXELOS.com to find...2021-01-1141 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Scrum bringt Weihnachten in GefahrIn der letzten Folge hast Du gehört, was passiert, wenn der Weihnachtsmann ITIL einführt. Glücklicherweise ist alles gut gegangen! Natürlich haben alle Beteiligten Erfahrungen gewonnen und haben in den nächsten Jahren das Geschenke-Service-Management behutsam und pragmatisch aufgebaut.
Doch auch am Nordpol sind die handelnden Personen nicht davor gefeit, neuen Trends aufzusitzen. Genau das ist 2019 wieder passiert. Was genau das Weihnachtsfest in Gefahr gebracht hat und wie es dennoch gerettet wurde, erfährst Du in der neuen ITSM-Weihnachtsgeschichte.2020-12-2630 minEmerging TechnologiesHow can I be an ITIL® Master?This is the first step on your journey to be an ITIL Master. The ITIL V4 Training for the ITIL 4 Foundation course acts as an introduction to the ITIL concepts and frameworks for the participant.
We offers thorough intensive hands-on ITIL training. To date, we have trained hundreds of individuals and helped them achieve their ITIL V4 certification. We have a spotless record of a 100% pass rate for our ITIL 4 Foundation training and certification course. Our ITIL 4 Foundation Training is also covered by a 100% money back guarantee, so if you don’t earn your ITIL certification in yo...2020-12-2200 min
DevOps ChatITIL 4 in the Age of Agile and Devops, AxelosITIL is well established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates comprising to ITIL 4, influences from Agile and DevOps are helping ITIL to expand and adapt to changes in how create software and build operations into the delivery process.
Akshay Anand, Product Ambassador with AXELOS Global Best Practice, and Jon Stevens-Hall, Principal Product Manager at BMC Software, join Accelerated Strategies Group CEO Mitch Ashley to discuss the new innovations in ITIL 4. As major contributors to ITIL 4, Akshay and Jon share the approach they took with ITIL 4, incorporating...2020-11-0527 minThe AXELOS Best Practice PodcastITIL 4 Specialist: High-velocity IT, with Mark Smalley & Stuart RanceIn this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media:LinkedinFacebookTwitterYouTube
2020-09-0839 minThe AXELOS Best Practice PodcastITIL 4 Specialist: Drive Stakeholder Value, with Stuart Rance & Christian NissenIn this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook TwitterYouTube
2020-08-0440 minThe AXELOS Best Practice PodcastITIL 4 Specialist: Create, Deliver and Support, with Barclay RaeIn this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube
2020-06-0237 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Was ist Service-Management?Woran denkst Du als erstes bei dieser Frage? Prozesse, ITIL oder Tickets? Klar, das gehört irgendwie dazu. Der Kern des Service-Managements ist ein anderer. Du erfährst, was der Kern ist und warum es für Dich wichtig ist, Dich auf diesen Kern zu fokussieren.2020-05-3012 min
Chwila Dla Admina[011] ITIL- dobre praktyki, które warto stosować- Michal FlorysJedenasty odcinek podcastu skupia się na ITILu. Kwestia ITIL wielokrotnie pojawiał się w poprzednich odcinkach podcastu. ITIL to najczęściej wybierane praktyki do zarządzania usługami w IT. Tematu, którego nie da się wyjaśnić i w pełni omówić w trakcie jednej godziny podjął się Michał Florys. Pytania wstępne do Michała: Z jakiego sprzętu korzystasz na co dzień? Czy wybór takiego sprzętu podyktowany był tym czym się zajmujesz na co dzień czy raczej z osobistych decyzji? Czym się zajmujesz na co dzień? Pytania dot. temat...2020-04-221h 11
A Journey Of Enterprise Information TechnologyPreparing for and Passing the ITIL v3/4 ExamResources that I found to be helpful.
https://www.lynda.com/ITIL-tutorials/Learning-ITIL/791348-2.html?srchtrk=index%3a1%0alinktypeid%3a2%0aq%3aITIL3%0apage%3a1%0as%3arelevance%0asa%3atrue%0aproducttypeid%3a2
https://diontraining.com/training-courses/itil-foundation-cram-to-pass-the-itil-exam-in-7-days/
https://www.axelos.com/my-axelos
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Send in a voice message: https://podcasters.spotify.com/pod/show/michael-wahl/message
Support this podcast: https://podcasters.spotify.com/pod/show/michael-wahl/support2019-11-2110 min
The IT Experience Podcast21. ITIL 4 - High Velocity IT with Mark SmalleyIn this episode Pasi interviews Mark Smalley about ITIL 4 and his upcoming book "ITIL 4 - High Velocity IT".
Links from the episode:
ITIL®4 at AXELOS www.axelos.com/welcome-to-itil-4
Books at TSO www.tsoshop.co.uk with checkout code BR19 for 15% discount on all AXELOS products in 2019
Webinar about High Velocity IT -https://www.brighttalk.com/webcast/534/345711
More about Mark and his writing, speaking etc - https://smalley.it2019-11-1421 min
id cubic – strategische IT-UnternehmensberatungTwo-Speed IT und ITIL v3 / ITIL 4 als Framework für ein mittelständisches Unternehmen - HörerfrageEs geht darum, ob sich die IT der zwei Geschwindigkeiten (Two-Speed IT) und ITIL v3 und ITIL 4 ausschließen oder miteinander kombinieren lassen. Hierzu wurde eine Hörerfrage gestellt, die das Thema dieser Folge sein wird. Die Hörerfragen werden immer zuvor direkt 1:1 beantwortet. Die Hörerfrage lautet:
„Wie bewerten Sie ITIL als Framework für ein mittelständisches Unternehmen und wäre nicht eine Two-Speed IT sinnvoller?“
Folgende Aspekte werden in der Podcast-Folge besprochen:
* Hörerfrage zur Two-Speed IT und ITIL v3 bzw. ITIL 4 [00:00:30]
* Was macht die Two-Speed IT aus? [00:02:30]
* Was macht ITIL aus...2019-08-2922 minCIO Podcast - IT-Strategie und digitale TransformationTwo-Speed IT und ITIL v3 / ITIL 4 als Framework für ein mittelständisches Unternehmen - HörerfrageEs geht darum, ob sich die IT der zwei Geschwindigkeiten (Two-Speed IT) und ITIL v3 und ITIL 4 ausschließen oder miteinander kombinieren lassen. Hierzu wurde eine Hörerfrage gestellt, die das Thema dieser Folge sein wird. Die Hörerfragen werden immer zuvor direkt 1:1 beantwortet. Die Hörerfrage lautet:
„Wie bewerten Sie ITIL als Framework für ein mittelständisches Unternehmen und wäre nicht eine Two-Speed IT sinnvoller?“
Folgende Aspekte werden in der Podcast-Folge besprochen:
* Hörerfrage zur Two-Speed IT und ITIL v3 bzw. ITIL 4 [00:00:30]
* Was macht die Two-Speed IT aus? [00:02:30]
* Was macht ITIL aus? - Historische Einordnung und Überblick [00:07:00]
* Schließen sic...2019-08-2922 min
Framtidens Organisationer50. Agila ITIL med Ola KällgårdenVi går igenom hur ITIL startade och vem är det som äger och driver det idag? Varför finns ITIL? Sedan börjar vi skjuta våra fördomar! Vad finns det för fördelar? Vad finns det för nackdelar? Hur ofta uppdateras ITIL? Vad finns det för koppling till Margaret Thatcher? Varför kopplar man lätt ITIL till vattenfall? Vad ska man mäta enligt ITIL? Varför har inte ITIL någon självlärande process inbyggd? Finns det goda exempel?2019-04-231h 02
IT-Management Podcast | Für den Service-Management Nerd in Dir.Was ist agiles Service-Management - Übersicht & WhitepaperWie kann agiles Service-Management funktionieren? Was gehört alles dazu? Was wird aus unseren ITIL-Prozessen? Wie sieht die Organisation aus? Machen wir alle Scrum oder Kanban? Fragen über Fragen. In dieser Folge gebe ich Dir einen Überblick zu den Gedanken von Martin Andenmatten und mir.2019-02-2310 min
Agilpodden50. Agila ITIL med Ola KällgårdenVi går igenom hur ITIL startade och vem är det som äger och driver det idag? Varför finns ITIL? Sedan börjar vi skjuta våra fördomar! Vad finns det för fördelar? Vad finns det för nackdelar? Hur ofta uppdateras ITIL? Vad finns det för koppling till Margaret Thatcher? Varför kopplar man lätt ITIL till vattenfall? Vad ska man mäta enligt ITIL? Varför har inte ITIL någon självlärande process inbyggd? Finns det goda exempel?
2019-02-061h 02
ILX PodcastsS1E8: ITIL® 4 in 15 minutesA little longer than usual, but in this week's episode we're delving into ITIL® 4. Akshay Anand, AXELOS’ ITIL product ambassador, is going to take you through what ITIL 4 is all about – what it covers, how it’s different from version 3, and how you can use it to benefit your organisation’s current ways of working.Find Akshay on LinkedIn.Book onto an ITIL course here.Download our new ITIL infographic here.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The two music tracks used in this podc...2019-02-0518 min
IT-Management Podcast | Für den Service-Management Nerd in Dir.Was passiert, wenn der Weihnachtsmann ITIL einführtUm die Zauber der Weihnachtszeit noch etwas aufrecht zu erhalten, habe ich heute die ITSM-Weihnachtsgeschichte für Dich. Wenn ich daran denke, dass VeriSM im November gelauncht wurde und ITIL4 vor der Tür steht, wird es Dein Schaden nicht sein, wenn Du jetzt weiter hörst. Die Geschichte darf Dich und mich daran erinnern, wofür Werkzeuge da sind.2018-12-2900 min
Enjoy This Vivid Full Audiobook And Feel The Difference.ITIL Foundation Essentials: The Exam Facts You Need by Claire AgutterPlease visithttps://thebookvoice.com/podcasts/2/audible/16334to listen full audiobooks.
Title: ITIL Foundation Essentials: The Exam Facts You Need
Author: Claire Agutter
Narrator: Melanie Crawley
Format: mp3
Length: 2 hrs
Release date: 12-10-18
Ratings: 4 out of 5 stars, 23 ratings
Genres: Computer Science
Publisher's Summary:
An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, th...2018-12-1030 minIT-Management Podcast | Für den Service-Management Nerd in Dir.Methoden sind weder gut noch böse – sie passen zum Problem oder nichtNicht die Waffe tötet, sondern der Mensch. Genau so verhält es sich mit ITIL, SCRUM, PRINCE2 und was auch immer für einer Methode. Sie passt zum Problem und wird entsprechend angewendet. Oder sie dient als Feigenblatt und Sündenbock bei nächstmöglicher Gelegenheit. Ein sehr interessantes Gespräch mit Conny Dethloff über Methoden und alles was damit zutun hat.2017-08-121h 07
Stream Audiobook in Business, ManagementITIL & ITSM - QuickStart Guides by ClydeBank Technology | Free AudiobookListen to full audiobooks for free on :https://hotaudiobook.com/freeTitle: ITIL & ITSM - QuickStart Guides
Author: ClydeBank Technology
Narrator: Peter Bierma, Amy Barron Smolinski
Format: Unabridged
Length: 4 hrs and 25 mins
Language: English
Release date: 08-09-16
Publisher: ClydeBank Media LLC
Genres: Business, Management
Summary:
For over two decades ITIL has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL trainings and certifications.
ITIL For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL.
IT Service Management (ITSM) bridges...2016-08-094h 25IT-Management Podcast | Für den Service-Management Nerd in Dir.FitSM - leichtgewichtiges Service-ManagementFitSM verspricht einen leichtgewichtigen Weg zum IT-Service-Management. Zum Vergleich: die 5 ITIL-Kernbücher wiegen über 7 kg. Im Interview mit Dr. Michael Brenner und Dr. Thomas Schaaf rede ich über das frei verfügbare Framework.2015-10-2254 min
Architecture Corner podcast - Disruptive architecture#21. Toughts about the future of ITILCasimir Artmann share his thoughts of the future of ITIL with Greger Wikstrand.Is it possible to have a fast and flexible process for managing changes in IT-organisations using ITIL? Is there a way of increase the speed of changes or not? Listen to this episode of Architecture Corner and find out another approach.
You can follow them on twitter as @Artmann and @GregerWikstrandThis episode was recorded at Joakims home in Helsingborg in August 2015.Links1) ITIL - https://www.axelos.com/2) PMBOK -http://www.pmi.or...2015-09-2000 min
BrakeSec Education Podcast2015-017: History of ITIL, and integrating SecurityMuch of InfoSec and Compliance is all about processes, procedures, controls, audits, and the proper management of all of these. To do so, you need a proper framework to make these as seamless as possible. ITIL is one of these types of frameworks.
We introduce Mr. Tim Wood on the podcast, who has over 20 years of ITIL experience and began ITIL implementations in banks and Healthcare systems in the United Kingdom. He currently works with different industries to change culture and make an ITIL a reality.
This week, we go over the History of ITIL, a...2015-04-1855 minIT-Management Podcast | Für den Service-Management Nerd in Dir.Interview mit Jürgen Dierlamm - Geschäftsführer itSMF Deutschland e.V.Der itSMF Deutschland e.V. lädt nach Karlsruhe in die IT(SM) Fabrik ein. Der itSMF Jahreskongress ist die größte herstellerunabhängige ITSM Veranstaltung in Deutschland. Ich spreche mit dem Geschäftsführer des itSMF Deutschland e.V. über den Kongress, das ITIL Manifesto und die zukünftige Ausrichtung des itSMF e.V.Du erfährst in dem Interview auch, wie Jürgen Dierlamm als Rechtsanwalt zum IT-Servicemanagement gekommen ist.2014-10-2937 minIT-Management Podcast | Für den Service-Management Nerd in Dir.Was ist das ITIL Manifesto und wie arbeiten kleine IT-Abteilungen effizient?Die Art wie wir mit ITIL umgehen, muss sich ändern. Das ist der Grundtenor des #ITILManifesto. Gestartet als Diskussion auf Twitter ist das ITIL Manifesto inzwischen eine Bewegung, die selbst von AXELOS unterstützt wird. In dieser Folge des IT-Management-Podcast stelle ich meine fünf Gründe vor, warum die Diskussion wichtig und sinnvoll ist. Ich spreche mit dem Initiator Robert Spencer über seine Motivation und den Ausblick. Abschließend gebe ich Dir Anregungen, wie mit kleinen Änderungen die IT auch in kleinen und mittelständischen Unternehmen effizienter und mehr am Geschäft des Unternehmens ausgerichtet werden kann.2014-10-1026 min
IT Bytes - Svensk podcast kring generell IT och datacenterIT Bytes Podcast #36 - ITIL, DevOps och agiltKan ITIL, DevOps och agila metoder leva i harmoni tillsammans eller är dessa rena motsatser? Är DevOps bara ett modeord på väg mot ett annat slutmål? Vi pratar också om Hour of Code och om vad digitala infödingar saknar i form av IT utbildning.
Det agila manifestet:Individuals and interactions over processes and toolsWorking software over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan
Länkar:http://run.pivotal.iohttp://www.play-i.comhttp://gizmodo.com/can-the-hour-of-code-get-the-world-programming-1479430389/all...2014-04-181h 17
AudioThe IT Skeptic presents on Owning ITIL40:52 minutes (8 MB)Here is a presentation given to the New Zealand Computer Society on 25th June 2009, on the topic of "Owning ITIL". it covers why ITIL is pretty much always a project, what to watch out for in ITIL projects (ITIL the Cult, ITIl the fad, CMDB can't be done...), what to expect from ITIL.
2009-06-2940 min
Pink Elephant - The IT and ITIL Service Management ExpertsTaking ITIL Processes Beyond A Level of Control, Part 5Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a mus...2008-01-2500 minPink Elephant - The IT and ITIL Service Management ExpertsTaking ITIL Processes Beyond A Level of Control, Part 4Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a mus...2008-01-1800 minPink Elephant - The IT and ITIL Service Management ExpertsTaking ITIL Processes Beyond A Level of Control, Part 3Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a mus...2008-01-1100 minPink Elephant - The IT and ITIL Service Management ExpertsTaking ITIL Processes Beyond A Level of Control, Part 2Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a mus...2008-01-0400 minPink Elephant - The IT and ITIL Service Management ExpertsTaking ITIL Processes Beyond A Level of Control, Part 1Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a mus...2007-12-2100 minPink Elephant - The IT and ITIL Service Management ExpertsThe ITIL V3 Executive OverviewSince the release of ITIL V3 in Jun 2007, organizations have been hearing from many sources, including consultants, tool vendors and the authors themselves, on how ITIL V3 presents a fresh, new perspective towards developing and delivering IT services. The information presented has mostly been a high-level view; however, many organizations, and particularly IT executives of those organizations, have been asking for a more specific view of V3 that answers questions about the contrast between V2 and V3, and the impact of V3 on their training plans.2007-10-0500 minPink Elephant - The IT and ITIL Service Management ExpertsITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 4 continues with a look at what ITIL is.2007-05-2500 minPink Elephant - The IT and ITIL Service Management ExpertsITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 3 continues with a look at what ITIL is.2007-05-1800 minPink Elephant - The IT and ITIL Service Management ExpertsITIL in a Heartbeat: An Introduction to ITIL Part 2 of 4Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 2 continues with a look at what ITIL is.2007-05-1100 minPink Elephant - The IT and ITIL Service Management ExpertsITIL in a Heartbeat: An Introduction to ITIL Part 1 of 4Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 1 takes a look at what ITIL is and introduces the Service Support processes.2007-05-0400 minPink Elephant - The IT and ITIL Service Management ExpertsITIL V3 - The Past and The FutureThe ITIL Refresh publications and newsletters issued by official ITIL publisher, The Stationary Office (TSO), have given us some interesting insight into the future of IT Service Management as documented by ITIL.2007-03-3000 minPink Elephant - The IT and ITIL Service Management ExpertsITIL Version 3In this PinkPodcast, President David Ratcliffe speaks to two ITIL V3 authors, Pink Elephant’s George Spalding and Gary Case, about the next generation of ITIL, the new content and the proposed release date.2007-03-0200 minPink Elephant - The IT and ITIL Service Management ExpertsBuilding A Business Case For ITIL ImplementationOne of the challenges for any ITIL implementation is building the Business Case. Many organizations are comfortable with identifying the Value of implementing ITIL while others want to conduct a full business case complete with a Return on Investment (ROI) statement. The latter is often difficult in many organizations due to a lack of consistent metrics and measurements that can be used as a baseline to start building a ROI scenario. This Podcast will discuss the need for and the challenges of developing a Business Case for implementing ITIL.2007-02-0200 minPink Elephant - The IT and ITIL Service Management ExpertsPreview Of The New Service Catalog BookAre you Being Served? Have you ever stopped to consider that ITIL is a Service Management Framework? Well, consider that if ITIL is a service management framework, this means that all of the processes have only one goal: To Plan for, Deliver and Support IT services! But what if you don't have services defined? Then perhaps ITIL in its full glory has limited to no value at this point of an organization's maturity. However, if it is understood that no technology component exists for its own right and that the individual components from various domains actually work together in connected...2007-01-1900 minPink Elephant - The IT and ITIL Service Management ExpertsPerformance Management: Tying The Service Desk To The ITIL FrameworkMany Service Desk Managers struggle with the concept of conducting annual performance reviews for their staff members. Usually this exercise happens in a very short period of time just before they are due and creative writing becomes the method for completing them. This turns out to be very painful for all involved. The ITIL framework can be a big help in making these performance reviews more accurate and meaningful to the Manager, the staff members and the company. This PinkCast is designed to summarize the steps that need to be taken to make Performance Management easier and more relevant to...2006-12-1500 minPink Elephant - The IT and ITIL Service Management ExpertsITIL AwardsThe adoption IT Service Management represents a significant effort and cultural transformation that is not for the faint at heart. Over the year, Pink Elephant has made an effort to bring industry recognition to leaders and corporations who have made a significant commitment to the philosophy of Service Management. Each year at our annual IT Service Management conference we sponsor three important awards. ITIL Project Of The Year, ITIL Practitioner Of The Year, ITIL Certification Student Of The Year. This PinkCast looks at what these awards mean, as well as the process for nomination and selection.2006-11-0300 min
CIO Talk Network PodcastIs ITIL Delivering On Its Promises?More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT, and other existing frameworks. Is ITIL really delivering on its promises? Guest 1: Malcolm Fry, Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software Guest Bio: https://www.ciotalknetwork.com/contributor/malcolm-fry/ Guest 2: John P. Gillispie, COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO Guest Bio: https://www.ciotalknetwork.com/contributor/john-gillispie/ More on this Episode: https://www.ciotalknetwork.com/is-itil-delivering-on-its-promises/ More on Leadership: https...2006-09-2055 min