Shows
The ImproverEpisode 10 - Precision wellbeing – pivoting to virtualWe all know knowledge is power. This makes information – and data – the wind beneath knowledge’s wings.
Kathleen McGrow, Chief Nursing Information Officer for the Microsoft Health & Life Science Industry Team, believes nurse informaticists and Artificial Intelligence will revolutionise healthcare across the world.
Kathleen McGrow’s clinical background includes many years as a trauma nurse and building an electronic health record system for the Amazon basin. She’s also worked at GE Healthcare, Phillips, Johns Hopkins and the University of Maryland trauma resuscitation unit. During her time things have changed beyond recognition.
Having experienced computer systems bui...
2022-11-0948 minThe ImproverEpisode 9 - Quality Improvement: now and next“Leadership for improvement starts at the very top and has to be authentically led from the chief executive and the board all the way through the organisation. But their role is very much the sponsor, rather than to be involved in the day-to-day work.”
In this episode, Lara and Na’eem talk to quality improvement guru, Dr Amar Shah. Amar is Chief Quality Officer at East London NHS Foundation Trust and a consultant forensic psychiatrist. He is national improvement lead for mental health at the Royal College of Psychiatrists, and honorary visiting professor at City University and the Un...
2022-05-2640 minThe ImproverEpisode 8 - Recruiting, retaining, and celebrating the flexible workforce“NHS staff already know how to improve things – we just now need to give them a voice.” So says Nicola McQueen, CEO of NHS Professionals – the largest temporary staff supplier to the NHS (which provides just over 3.5 million clinical hours every month) – and CEO of Doctors Direct, the locum service for NHS Professionals. She is also non-executive director of ImproveWell. Here she shares her experience of mobilising huge swathes of staff during the pandemic with Lara Mott and Na’eem Ahmed.
“Nobody told me in my interview that I was about to lead a business through a pandemic!” To...
2022-03-0136 minThe ImproverEpisode 7 - Have you fallen in love with the problem?Hassan Chaudhury believes that herein lies the rub. He explains to Lara Mott and Na’eem Ahmed why you not only need to own the problem you’re trying to solve, but you also have to distance yourself from it to get perspective. And always listen to the data.
If anyone knows the lay of the land, it’s Hassan Chaudhury. Not only does he promote the UK Digital Health sector abroad at Healthcare UK – a joint initiative of the Department of Health and Social Care, NHS England and the Department for International Trade (DIT) – but he is also pa...
2021-12-1634 minThe ImproverEpisode 6 - The power of positivityThis time, co-founders Dr Na’eem Ahmed and Lara Mott talk to Helen Bevan, Chief Transformation Officer at NHS Horizons and Göran Henriks, who is Chief Executive of Learning and Innovation at the Qulturum in Jönköping, Sweden. These esteemed titles provide merely a glimpse of their cumulative 70 years in health innovation, however. Alongside her day-job (for which she has been recognised as one of the most 60 influential people in the history of the NHS) Helen provides advice, guidance, and training on transformational change to healthcare leaders across the world; whilst Göran is also a senior fellow...
2021-11-1149 minThe ImproverEpisode 4 - Your sphere of influenceRecognising your sphere of influence – how to spur improvement
This time, co-founders Dr Na’eem Ahmed and Lara Mott talk to hat-juggling Dr Dominique Allwood, who is Deputy Director of Strategy and Improvement at Imperial College Healthcare NHS Trust, and Assistant Director of Improvement at The Health Foundation. She was recently seconded to the NHS Nightingale Hospital, London where she was Medical Director for Nightingale Two.
From her journey into clinical leadership, through to the role that healthcare professionals and their organisations can play in improving people’s health in a broader social sense, we talk ca...
2021-11-1133 minThe ImproverEpisode 5 - There is no performance without wellbeingIn this fascinating episode, Lara and Na’eem are joined by two innovators at the forefront of developing a pioneering way to measure human performance at work.
Jon Pitts is the founder and chief technical officer of IHP Analytics. As a neuropsychologist with extensive experience in elite human performance, he has attended five Olympic Games and worked in Formula 1 and with the military. Rob McCargow is Director of Artificial Intelligence at PwC and an evangelist for the responsible adoption of AI and advanced analytics. Together, they’ve been working on a novel project to create work-life analytics to s...
2021-08-1954 minThe ImproverEpisode 3 - Look for the shining eyesCo-founders Na’eem Ahmed and Lara Mott talk to the hugely charismatic and inspiring Gerard Harkin – Head of Innovation at Roche Diagnostics – about all things innovation and keeping the passion alive.
What’s the worst thing that can happen? That’s the attitude Gerard believes we all need to embrace when we think about problem solving. We all make mistakes and sometimes sticking your neck out is the only way to implement change. Find out:
Why innovation isn’t just about tech
How to embrace change at scale
Why experimentation and not fearing failure need to be in a comp...
2021-03-1943 minThe ImproverEpisode 2 - Why multidisciplinary alliance is the way forward: the CEO’s viewThis time, co-founders Dr Na’eem Ahmed and Lara Mott talk to Dr Peter Carter, OBE – mental health expert and the former Chief Executive of the Royal College of Nursing – about great leadership in global healthcare.
Having worked in 32 different locations across the world – remotely and on the ground – Dr Carter is uniquely placed to identify what really works, wherever you’re based. And he believes that it comes down to a very simple principle. Every single person, clinical or non-clinical, contributes to patient experience. Everybody is important. Staff want to be able to contribute, to feel valued and...
2021-02-0834 minThe ImproverEpisode 1 - The art of possibleHow do you build a start-up around change? And why would you start a tech company without prior tech experience? Because helping the NHS to improve is a mission ImproveWell’s co-founders live and breathe. And because anything is possible.
Na’eem Ahmed is a consultant radiologist in London and Lara Mott studied pharmacology at university, and has a background in biotech and healthcare investment. They went to the same school in Kingston upon Thames, London, and met up after 12 years when Na'eem asked Lara to help on a charity project. At the same time he was thin...
2021-01-2719 min