Shows
The Rethinking Work ShowHow AI Coworkers Are Transforming WorkWhat happens when AI becomes part of your workforce, not just your toolkit? MarkeTeam.ai Co-Founder Naama Manova-Twito and Board Members Clive Sirkin and Tony Weisman, share how AI coworkers are reshaping marketing workflows and why the future of marketing will be human-led, AI-empowered.Naama Manova-Twito is the Co-Founder & CEO of Marketeam.ai, the world's first agentic Integrated Marketing Environment. Naama brings over 20 years of global marketing leadership across startups, enterprises, and public companies. She’s driven $50M+ in investments, M&As, and IPOs through strategic planning and brand growth. Her expertise spans industries like Technology, Consumer Pr...2025-07-1642 min
XI Café PodcastFast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and ExperienceIn this episode, Michael Dominish shares how McDonald’s Australia rebuilt its feedback loop from the ground up, slashing resolution times by 96%. With metrics like “contacts per million” and smarter workflows, this episode shows how to turn feedback into fuel for growth, loyalty, and operational alignment.2025-05-2614 min
The Exchange85 - AI's Double Edge: Innovation, Ethics, and the Changing Face of ResearchAI isn't just changing our tools—it's forcing us to redefine what it means to deliver value.Karen Lynch and Lenny Murphy examine this transformation through critical developments: Press Ganey's acquisition of InMoment, Meta's privacy-challenging facial recognition, and Morning Consult's AI research revolution.The real challenge? Building an AI future that serves humanity rather than replacing human judgment.2025-05-2336 min
Content AmplifiedHow Do You Earn Client Content Trust?Send us a textIn this episode we interview Cori Lindsey, Senior Content Manager at InMoment, a global customer experience platform. Cori shares her hard-earned insights from a decade of enterprise content marketing, especially her methods for uncovering, developing, and publishing compelling customer stories.What you'll learn in this episode:How to use the “award submission” strategy to unlock powerful customer stories.The art of building trust with enterprise clients without overwhelming them.Tactical methods for getting past legal and brand blockers.Why offering storytelling options (Gold, Silver, Bronze) leads to more appr...2025-05-2216 min
XI Café PodcastDesigning Experiences That Stick: Aegon’s CX Journey with Claire BristoweIn this episode of the XI Café Podcast, we sit down with Claire Bristowe, Connecting with Customers Programme Manager at Aegon, to explore how Aegon is designing experiences that make a real difference to customers’ lives. From reshaping customer journeys to embedding a culture of empathy and insight-led decision making, Claire shares practical lessons from the frontline of CX transformation.2025-05-1418 min
Location WeeklyLocation Weekly - Episode 704This week's #LocationWeekly episode features stories like Amazon suing for location data collection, InMoment launching a location performance scoring system, MediaMarkt & Saturn launching an in-store media network and Google launching Identity Check for Android. 2025-02-0622 min
XI Café PodcastBreaking Barriers in CX: Learn from AboitizPowerHow do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, AboitizPower boosted digital adoption by 250%, built a data-driven CX strategy, and prepared for open-market competition. Transformation isn’t about waiting for the perfect moment—it’s about building one. 2025-02-0315 min
Podcast Marketing por Idiotas - RFMAs 9 tendências essenciais para 2025 (meta análise de 303 tendências) - e256s01
Neste episódio especial combinámos 303 tendências para 2025 pela Gartner, Forrester, Accenture, MIT e muitas outras para criar 9 tendências essenciais para os marketers em 2025.
Episódio de 26/12/2024
Grupo de WhatsApp: https://w.marketingporidiotas.pt
1. Tecnologia e Inovação
Inclui tendências relacionadas à integração de novas tecnologias, inovação contínua e o impacto da inteligência artificial.
Tendência 1: Integração e Avanço Omnipresente da IA
Descrição:
A Inteligência Artificial (IA) será profundamente integrada a diversos aspectos da vida e dos negócios. As tecnologias de IA ir...2024-12-2600 min
GTM Secrets032 | Dasha Samson: Breaking Down ABM SuccessGet ready for an insightful deep-dive into cutting-edge go-to-market strategies with host Stephen Lowisz and guest Dasha Samson, Director of Demand Generation at inMoment. Together, they unravel the art and science of demand gen, with fresh takes on topics like account-based marketing (ABM), hyper-targeted personalization, and the pivotal role of data in driving success.
Discover how Dasha uses tools like Terminus and Dream Data to optimize targeting and segmentation, craft tailored customer journeys, and keep acquisition costs under control. Learn about the practical ways AI is reshaping marketing, from streamlining content creation to enriching customer insights. And...2024-12-1320 min
ROI’s Into the Corner Office Podcast: Powerhouse Middle Market CEOs Telling it Real—Unexpected Caree...Andrew Joiner, CEO, HyperscienceAndrew serves as Hyperscience’s CEO. He brings a wealth of experience and proven track record that advances the company’s overall strategy and growth initiatives—at a time in which Hyperscience is experiencing rapidly expanding demand. Prior to Hyperscience, Andrew was CEO of InMoment, a recognized leader in the customer experience (CX) software industry, where he oversaw significant growth and expansion. He has also held strategic executive positions at several other successful technology companies, including HP Software, where he was responsible for driving key innovation, product development, and revenue growth. Before that, he led the high-growth business unit within...2024-11-2641 min
XI Café PodcastElevating B2B Success: Iress Unveils the Transformative Power of CXIn this episode of XI Café, we talk with Marie Corfield, Customer Experience Lead at Iress, about their journey from traditional feedback methods to a fully integrated CX program. Discover how Iress transformed their approach to customer relationships, overcame challenges, and the actionable insights that can help your business elevate its own customer experience. Tune in for inspiration and practical takeaways!2024-09-2513 min
XI Café PodcastSpecsavers: Built on Value, Defined by ExpertiseA true customer experience champion, Martin Cottell, Head of Customer Operations at Specsaver NA, is all about making customers the heart of the business. With 17 years at Specsavers, he’s led the charge in driving CX innovation and strategic growth across Northern Europe. In this podcast Martin reveals how Specsavers transforms customer feedback into powerful business change.2024-09-1114 min
XI Café PodcastSecuring Brand Loyalty in the Third Wave of CXSimon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, discuss key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX).2024-05-1518 min
XI Café PodcastThriving Communities Through Customer Experience: A Deep Dive Into Downer's CX JourneyDiscover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasman. Downer’s Scott Wilson and Jake Grayson-Barker share with us valuable perspectives on leveraging feedback across multiple business units, embracing agility amongst emergencies, and achieving tangible business outcomes through effective CX and EX initiatives.2024-04-0725 min
Growth Elevated Leadership PodcastLonnie Mayne - Former President of InMomentLonnie Mayne, former President of SaaS Company InMoment shares the story of how he helped grow the Company as a member of the early founding team. Later, as the Company grew Lonnie helped with mergers and acquisitions and played a critical role in shaping the unique culture of the Company that helped it compete for large clients like McDonalds. Lonnie’s impact with culture was a hit, so much so that he was soon speaking externally about his new “Red Shoes” culture, and he eventually wrote a book about it!
For more resources on how to be a a bett...2024-03-1125 min
Founders, Investors & Operators066 | John Sperry | Co-Founder of HalosightJohn Sperry is the entrepreneurial force behind Halosight, bringing a combination of creativity, technology, and practicality to every opportunity he encounters. He serves as the CEO bringing a focus on growing people and investing in the company's culture. In 2010, John joined the ranks of the V100 as one of the top entrepreneurs to lead a new venture to success. That same year, he was named Entrepreneur of the Year by Ernst & Young for the Utah Region. Under John’s leadership, the company has enjoyed strong growth, claiming a spot on the Inc. 500/5000 for five consecutive years. In 2016 he was named CE...2024-02-2154 min
XI Café PodcastWhat Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX TeamDiscover the secrets behind exceptional customer experiences with the latest episode of XI Cafe! In this episode, we dive deep into the strategies and achievements of NZ Post, the proud winner of the 2023 Best CX Team at the CX Awards. Join us as we explore their journey, innovative approaches, and the team dynamics that set them apart in delivering outstanding customer experiences.2024-01-2528 min
ReThink Productivity PodcastThe Changing Trends in Customer Experience ManagementSend us a textHow has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser, Vice President of Insights and Consulting at InMoment. We're dissecting the transition businesses are making from a survey-centric approach to a more holistic view, utilizing various data sources. We'll also examine the unforeseen repercussions of fraudulent reviews and the implications of self-checkout systems on customer experience. This promises to be a conversation that offers you deep insights into the evolving dynamics of customer experience. #theproductivityexpertsRegister for the 2025 Productivity Forum2024-01-0736 min
XI Café PodcastDigital Transformation With KARL STORZ’s Sylvain PingontIn this episode of the XI Café Podcast, we spoke with KARL STORZ’s Digital Marketing & Customer Excellence Manager SEA and Taiwan—Sylvain Pingont. Sylvain brings with him over 15 years of customer experience expertise delivering projects in international cross functional teams. He has experience shaping the business requirements all the way through the process until program roll-out, and he joined the podcast to tell us how his team did it.2023-10-1210 min
XI Café PodcastEmerging Insights: A Conversation with Rising Star Nominee Tessa Hoffman from NZ PostIn this episode of the XI Café Podcast, we’re talking to Customer Insights Specialist at New Zealand Post —Tessa Hoffman. In this episode, we delve into Tessa’s journey from research beginnings agency-side to her pivotal role at NZ Post. Tessa also discusses her recent Rising Star of the Year nomination and a few insights projects she’s been working on.2023-09-2812 min
XI Café PodcastNavigating CX Evolution: Insights from Luka PopovacIn this episode we delve into the world of customer experience with Luka Popovac, Graincorp’s Head of CX. Luka has unique experience transforming the CX function at one of the world’s largest automotive brands and quick service food restaurants. Discover how CX shapes today's business landscape and what lies ahead.2023-09-1217 min
XI Café PodcastDemonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne GhobrialMary Anne Ghobrial is the director of Australia's largest customer experience event—The Customer Show. Because she speaks to thousands of CX professionals, she has a unique perspective on the market. In this podcast, InMoment’s Simon Benns sat down to chat about demonstrating impact for your CX program, drawing a line from your program to tangible ROI, and what trends are for the customer experience industry. Listen to this episode to learn Mary Anne’s insider view of the key trends for CX professionals in APAC.2023-04-1731 min
ReThink Productivity PodcastThe Future Of Customer ExperienceSend us a textSimon Fraser Vice President of CX Strategy at InMoment returns to the Podcast to talk about the future of customer experience (CX)He discusses with Simon:Why are you asking for customer feedback?Chat GPTSupervised Machine Learning & AITailored feedback modelling #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn 2023-04-0332 min
CX-Talks - Insights, Technologie und Management für bessere Customer Experience#82 Employee Experience Management als Chance. Oliver Skeide (InMoment) bei Peter PirnerOliver Skeide (Director Consulting bei InMoment) im Gespräch mit Peter PIrner
Wenn man Customer Experience Experten fragt, was das Wichtigste für herausragende Kundenerfahrungen ist, sind sich eigentlich alle einig.
Die echten Highlights werden trotz aller technologischen Unterstützung immer noch durch das Zusammenspiel von Mitarbeitern und Kunden erzielt – sei es im Service, im Vertrieb oder an einer der vielen Touchpoints, die zwischenmenschliches Interagieren eben doch erforderlich machen.
Damit dies gut gelingt, brauchen die Mitarbeiterinnen und Mitarbeiter ein funktionierendes, motivierendes Umfeld.
In der heutigen Folge geht es um Employee Experience Management - konkr...2023-03-2133 min
XI Café PodcastHow New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and SatisfactionIn the latest episode of the XI Café Podcast, we interviewed Marina Strbac, who leads the Membership Experience Team at the New Zealand Automobile Association (NZAA). Marina is a people-focused, data-informed professional with a passion for customer-centric marketing.2023-03-0632 min
XI Café PodcastLaunching a VoC Program With State Revenue Office VictoriaIn this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom. Desmond has over a decade of experience in this field, and in his current role, he has spearheaded and launched the VoC program at SRO. Desmond will talk about the SRO journey of launching a new VoC program, gaining support from leadership, and some of the early success stories the team has seen.2023-02-2329 minLocation WeeklyLocation Weekly - Episode 606On episode 606 of #LocationWeekly we talk about InMoment launching their Experience Improvement (XI) platform, Mashgin sees self-checkout success in the resorts with Alterra Mountain, MKodo’s GeoLocs service ready for iGaming operators, Melissa and TomTom team-up on precise addressing! Make sure to tune in!2023-02-0820 min
The Midnight Founders PodcastJohn Sperry - HalosightThis week's episode is with John Sperry from Halosight. John exited his prior startup InMoment in 2019. He has some great advice for entrepreneurs. He looks back over his career and wishes that he would have started his entrepreneurial journey sooner. If you are thinking about starting a company, this conversation with John may be the nudge you need to make the jump.
2023-01-2636 min
XI Café PodcastA Deep Dive Into The Maturity of Voice of Customer Programs in New ZealandIn this episode, Melanie Disse from Auckland-based CX firm—Melanie Disse Consulting answers questions such as:How mature are Voice of Customer (VoC) programs in New Zealand compared to other countries?How does your organisation’s VoC program compare?What can you do to elevate the level of VoC program maturity at your organisation?Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world’s leading brands. Melanie explains what drives VoC program maturity and how leaders can increase the reach and ef...2023-01-1827 min
XI Café PodcastHow CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business OutcomesIn this episode of the XI Café Podcast we’re talking to Commonwealth Super Corporation‘s (CSC) Katie Bogg. Katie shares how CSC relaunched its CX program to transform the business from the inside out—this includes growing the CX team and launching a series of external and internal initiatives to increase member engagement, leading to a tangible uplift for the entire organisation and its members.2023-01-0430 min
XI Café PodcastThe legalsuper Journey Towards Becoming a CX-focused, Data Driven OrganizationIn this episode of the XI Café Podcast we’re talking to legalsuper’s CX Insights and Service Design Lead, Eslam Afifi. Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia. His journey at legalsuper is worth talking about – we’ll hear how his team has leveraged customer data and insights to transform legalsuper’s operating model, affecting positive change for the business and its members.2022-12-1229 min
The Women Who Code PodcastWWCode Conversations #66: Payments and Capital product offerings for a Cannabis Industry B2B platformJesse Barnes, Software Engineer at InMoment and Women Who Code NYC Lead, and Stevie Palmateer, Sr. Director of Engineering at LeafLink, sit down for a fireside chat. They discuss engineering at LeafLink and current projects that Stevie’s team is responsible for. Stevie also shares their commitment to DEI being a priority in any company they work for.2022-11-0305 min
Podcast Series – Happy Market ResearchEp. 573 – Why Invest in Customer Satisfaction – Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State UniversityMy guest today is Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State University.
Michigan State University (Michigan State, MSU) is a public land-grant research university in East Lansing, Michigan. It was founded in 1855 as the Agricultural College of the State of Michigan, the first of its kind in the United States.
Prior to joining MSMUR’s program as Executive in Residence, Michael served 27 years at MaritzCX, 11 of which were as the President and CEO. Meritz is a Customer Experience company rebranded as InMonent. Michael stated his career on the cli...2022-10-1025 minHappy Market Research PodcastEp. 573 – Why Invest in Customer Satisfaction – Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State UniversityMy guest today is Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State University.
Michigan State University (Michigan State, MSU) is a public land-grant research university in East Lansing, Michigan. It was founded in 1855 as the Agricultural College of the State of Michigan, the first of its kind in the United States.
Prior to joining MSMUR’s program as Executive in Residence, Michael served 27 years at MaritzCX, 11 of which were as the President and CEO. Meritz is a Customer Experience company rebranded as InMonent. Michael stated his career on the client side at General Motors.
Find...2022-10-1025 min
Happy Market Research PodcastEp. 573 – Why Invest in Customer Satisfaction – Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State UniversityMy guest today is Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State University.
Michigan State University (Michigan State, MSU) is a public land-grant research university in East Lansing, Michigan. It was founded in 1855 as the Agricultural College of the State of Michigan, the first of its kind in the United States.
Prior to joining MSMUR’s program as Executive in Residence, Michael served 27 years at MaritzCX, 11 of which were as the President and CEO. Meritz is a Customer Experience company rebranded as InMonent. Michael stated his career on the cli...2022-10-1025 min
Fifth Dimensional LeadershipStanding Out for the Positive with Lonnie MayneIn work and life, positive and negative situations throw us off balance. But with great leadership, every moment is an opportunity to stand out for the positive, overcome the negative, and be the best version of ourselves. As Lonnie Mayne once said “Most of us are in jobs that we don’t really want to be in, we might have passions that are outside of it. One of the things Red Shoes does is it brings the cool factor back into the business, in life and it gives people purpose and a reason to show up”. In th...2022-08-1253 min
The Salesman.com PodcastHow to Sell Against Competition: Convert Your Competitors Accounts To Your Own | Salesman PodcastIn the minds of many reps, competitor buyers are off-limits for prospecting. After all, why waste time with a buyer that’s already entrenched with someone offering a similar product?
But as it turns out, competitor buyers are some of the best prospects you can target. They’re more qualified, they’re budget-ready, and they’ve already got a buying process in place for your product.
That being said, these leads can be harder to win over, too. They’re more loyal, resistant to change, and they take a bit more convincing on why your product is...2022-08-0119 min
Professional Technical Interviewee with Taylor DorsettEpisode #34 - Nathan Reynolds - Professional Technical Interviewee with Taylor DorsettEpisode #34 - Nathan Reynolds - Professional Technical Interviewee with Taylor Dorsett
My guest today is Nathan Reynolds, VP of Engineering at InMoment which recently acquired ReviewTrackers where Nathan has spent the last 6 years.
Video: https://youtu.be/_Zs3wvH17VE
Part Two - Technical: https://youtu.be/VNBI_p49mAk
Spotify - https://open.spotify.com/show/7zvt9QZWMUGsQ27NM8XuMd?si=272649053fbf4c03
Apple Podcasts - https://podcasts.apple.com/us/podcast/professional-technical-interviewee-with-taylor-dorsett/id1557937961
Guests: Nathan Reynolds
LinkedIn: https://www.linkedin.com/in/nvreynolds/
Website: https://inmoment.com/2022-07-2138 min
ReThink Productivity PodcastCustomer Experience post CovidSend us a textSimon Fraser VP of CX strategy at InMoment talks about the changing landscape of Customer Experience (CX) post Covid, some things have reverted back and others are still evolving #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn 2022-04-2430 min
CX UnpluggedEp.4: Business case to drive additional investments in CX (ft. David Blakers)We sit down with with David Blakers, Managing Director of InMoment, to discuss the future of customer experience – and the challenges involved in building a full-fledged business case to drive additional investments in CX.
Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!2021-12-0227 min
LIVE BOLDLY with SaraPart II: Manifesting, Relationships + Healing from the High Sierra Trail with LIt’s true; a hiking trip can change your life! Lonnie Mayne is an internationally recognized, high-performance, #1 rated keynote speaker, published author and executive consultant. He’s the founder and pioneer of Red Shoes Living, Inc., an award-winning philosophy and five-step framework that leadership teams are deploying organization-wide to engage employees, win the battle for top talent, create standout customer experiences, and build meaningful cultures that people get inspired to be a part of. Lonnie spent 30+ years working with leading brands across 25 industries and was the president of InMoment, one of the largest customer experience tech...2021-09-151h 00
LIVE BOLDLY with SaraPart I: Manifesting, Relationships + Healing from the High Sierra Trail with Lonnie Mayne + SaraHiking is indeed nature’s therapy! Lonnie Mayne is an internationally recognized, high-performance, #1 rated keynote speaker, published author and executive consultant. He’s the founder and pioneer of Red Shoes Living, Inc., an award-winning philosophy and five-step framework that leadership teams are deploying organization-wide to engage employees, win the battle for top talent, create standout customer experiences, and build meaningful cultures that people get inspired to be a part of. Lonnie spent 30+ years working with leading brands across 25 industries and was the president of InMoment, one of the largest customer experience technology companies in the worl...2021-09-011h 03LIVE BOLDLY with SaraTools for Rebuilding + Manifesting Your LifeHow can you manifest your best life ever? Lonnie Mayne is an internationally recognized, high-performance, #1 rated keynote speaker, published author and executive consultant. He’s the founder and pioneer of Red Shoes Living, Inc., an award-winning philosophy and five-step framework that leadership teams are deploying organization-wide to engage employees, win the battle for top talent, create standout customer experiences, and build meaningful cultures that people get inspired to be a part of. Lonnie spent 30+ years working with leading brands across 25 industries and was the president of InMoment, one of the largest customer experience technology companies in...2021-07-0158 min
Private Equity FuncastWhy NPS is one of the most important metrics we track as a PE firmThe ultimate question: “On a scale of 0-10, with 10 being very likely, how likely are you to recommend us to a friend or colleague?” Operating Principal Cici Zheng talks with Jessica Pfeifer, General Manager and Co-Founder of Wootric, an InMoment Company about Net Promoter Scores (NPS) and why it’s the ultimate question to help measure customer loyalty. In this episode, we cover what NPS is, the benchmarks for a good NPS score, and most importantly, why we think it’s important from both the portfolio company and private equity firm perspective. We discuss how ParkerGale uses NPS thro...2021-06-1738 minLIVE BOLDLY with SaraStand out in your life + business: A True-North Conversation with Red Shoes Living author, Lonnie MayneHow do you stand out in business and life? Lonnie Mayne is an internationally recognized, high-performance, #1 rated keynote speaker, published author and executive consultant. He’s the founder and pioneer of Red Shoes Living, Inc., an award-winning philosophy and five-step framework that leadership teams are deploying organization-wide to engage employees, win the battle for top talent, create standout customer experiences, and build meaningful cultures that people get inspired to be a part of. Lonnie spent 30+ years working with leading brands across 25 industries and was the president of InMoment, one of the largest customer experience technology co...2021-01-061h 10
ReThink Productivity PodcastReThink & InMoment - Inclusive ExperiencesSend us a textSimon Fraser, VP, Customer Experience Strategy at InMoment is back for the final episode in this series. Simon covers...What are Inclusive Experiences?Do you design for the 'average'?Are you able to understand and improve Inclusive Experiences from your customer feedback? #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow 2020-11-0327 min
ReThink Productivity PodcastReThink & InMoment - Self checkout and the move to self paySend us a text🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment is back for episode 3. He shares his thoughts on the evolution of payment, how things can get in the way of delivering a great customer experience at the end of your shopping journey and how this massively influences your brand experience 🎧 #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn 2020-11-0237 min
ReThink Productivity PodcastReThink & InMoment - OmnichannelSend us a text🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment returns. He discusses the challenges of delivering a great experience whilst striving to be truly Omnichannel. Who does a great job and who could do better?? 🎧 #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn 2020-10-2942 min