Shows
Women Disrupting TechHow a Female Tech Entrepreneur Builds a Sustainable AI Company, with Melissa Solis | Ep. 139Most AI companies are built to scale fast. Melissa Solis built hers to last.In this episode of Women Disrupting Tech, I talk with Melissa Solis, founder and CEO of Inbenta, about AI leadership, customer-centric AI, inclusive leadership, and what it really takes to build an AI company that creates long-term value.Melissa has spent three decades leading AI companies through rapid industry change while prioritizing trust, inclusion, and sustainable growth. She brings a grounded perspective shaped by lived experience in environments that don’t always change on their own.This episode is in...
2026-02-1254 min
The Software Report with RJ LumbaAI-Powered Customer Experience: Inbenta’s Melissa SolisWelcome to The Software Report, a leading information source on software companies and solutions.
In this episode, we speak with Melissa Solis, CEO of Inbenta, an AI customer experience platform used by more than 1,000 companies worldwide. Founded in 2005, Inbenta offers a suite of Conversational AI tools—including Chat, Search, Assist, Knowledge, and Learn—that help enterprises automate user interactions, improve support workflows, and serve customers across 100+ languages.
Melissa brings more than three decades of leadership experience across insurance and technology. Before joining Inbenta, she co-founded GIACT Systems and served as CEO through its acquisition by Refi...
2025-12-0923 min
Great Entrepreneurs with RJ LumbaAI-Powered Customer Experience: Inbenta’s Melissa SolisIn this episode, we speak with Melissa Solis, CEO of Inbenta, an AI customer experience platform used by more than 1,000 companies worldwide. Founded in 2005, Inbenta offers a suite of Conversational AI tools—including Chat, Search, Assist, Knowledge, and Learn—that help enterprises automate user interactions, improve support workflows, and serve customers across 100+ languages.
Melissa brings more than three decades of leadership experience across insurance and technology. Before joining Inbenta, she co-founded GIACT Systems and served as CEO through its acquisition by Refinitiv. At Inbenta, she oversees efforts to expand the platform’s enterprise footprint while advancing safe, intent...
2025-11-0523 min
VUX WorldThe enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta74% of CEOs think their jobs are on the line because of AI. Not because AI might replace them, but because failing to implement it successfully could cost them everything.Merlin Bise, CTO of Inbenta and former Head of Technology at a firm acquired by the London Stock Exchange, joins us to share how Inbenta is helping enterprises modernise their customer experience. Merlin explains that so many AI deployments fail, not because the technology is lacking, but because companies often bet on the wrong frameworks, overlook data foundations, or underestimate the importance of testing. ...
2025-06-271h 02
Data is in the airData is in the air: InbentaDavid Fernández, Customer Success Director en Europa de Inbenta, es el invitado especial de hoy. Un espacio que cuenta, como siempre, con la presencia de Esther Morales, socia de PiperLab; y Enrique Polo, vicepresidente de Salesforce.
2025-04-2624 min
Cloud Reachers - conversations on the Future of LearningAbout the transformative potential of AI with Jordi Torras, hosted by Tomi KauppinenJordi Torras has been an AI entrepreneur for nearly two decades and is passionate about the transformative potential of artificial intelligence and helping companies and founders utilize AI in the best possible way. In this episode, Jordi and Tomi discuss AI and its ever-changing meaning in our rapidly evolving field of technology. After building Inbenta, […]
2024-03-121h 17Data is in the airData is in the air: InbentaDavid Fernández, Customer Success Director en Europa de Inbenta, es el invitado especial de hoy. Un espacio que cuenta, como siempre, con la presencia de Esther Morales, socia de PiperLab; y Enrique Polo, vicepresidente de Salesforce.
2023-05-2225 min
Tô sem papelNOVAS FERRAMENTAS DE INTELIGÊNCIA ARTIFICIAL PARA MKT DIGITAL - Blá Blá MKT #16Neste vídeo, vamos discutir as últimas tendências e ferramentas de inteligência artificial que estão revolucionando a forma como as empresas fazem marketing digital. A inteligência artificial está permitindo aos profissionais de marketing coletar e analisar dados em massa, criar campanhas publicitárias personalizadas e automatizar tarefas repetitivas. . Estamos ansiosos para mostrar como essas tecnologias estão ajudando as empresas a alcançar seus objetivos de negócios e a se destacar em um mercado cada vez mais competitivo. Então, acompanhe este vídeo e descubra como a inteligência artificial está transformando o marketing digit...
2023-02-1618 min
monos estocásticosChatGPT nos ha traído la guerra en la IA: Chad Microsoft vs. Virgin GoogleNoticias de la semana:
Ya citan a ChatGPT como coautor en papers y ensayos:
https://twitter.com/rasbt/status/1613652370113855488
https://www.reddit.com/r/OpenAI/comments/10d3fsi/should_i_cite_chat_gtp_in_an_essay/
Primera demanda colectiva contra Stability AI, Midjourney y DeviantArt por los derechos de las imágenes generadas con inteligencia artificial:https://twitter.com/JonLamArt/status/1614395442376376320
https://stablediffusionlitigation.com/
Los chatbots de Inbenta, con sede en Barcelona, reciben una inversión de 40 millones:
https://techcrunch.com/2023/01/11/inbenta-a-provider-of-ai-powered-chatbots-and-more-lands-40m/
Ti...
2023-01-1946 min
The Chad & Cheese PodcastShredded: Recruitics, gigaroo, Howdy, Inbenta, Agency WorX & MoreThe Shred is a weekly roundup of who’s raised funds, who’s been acquired and who’s on the move in the world of recruitment. The Shred is brought to you by Recruitology.
2023-01-1205 min
Future of Customer Service33. Simple TV: AI is the Future of Customer ServiceIn this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.
2022-05-2422 minFuture of Customer Service32. Aram Melkoumov from CrowdlinkerIn this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover: – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution
2022-05-0525 min
Off the Record with AramTransitioning from a Pro Service Company to SaaS one - Jordi Torras, InbentaFollow Aram Melkoumov on Linkedin for highlight clips.Highlights:- Building a Minimal sellable product (MSP) and going international- How Jordi deals with the paradigm of large customers and requests for introducing features in the product roadmap - Finding a French version of himself - origin of Jordi’s company InbentaAbout Jordi Jordi is the Founder & CEO at Inbenta, an AI and semantic search technology company for e-commerce and customer support. He graduated from Harvard Business school in 2004, where he specialized in Leading Professional Service Firms. He has...
2022-03-2940 minFuture of Customer Service31. Neoenergia: Keep Human at the Center of your Digital StrategyIn this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.
2022-03-1734 minFuture of Customer Service30. Reasoning Engines and the Truth About AIIn this episode, we chat with John Ball, from PAT.ai.As an expert in language and machine reasoning, he’ll guide us through the present and future machines in the are of language understanding.🚀We will cover: truth about brute-force AI and machine learning new machine reasoning methods and symbolic approaches to AI current applications of these new systemsListen to the full episode or read the transcription below. 💪
2022-02-0833 minFuture of Customer Service29. Why do so many AI projects fail?Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot.
2022-01-1826 minFuture of Customer Service28. Voice bots and IVR Systems – The Future of On-Call SupportIn this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.🚀We will cover: the new technologies for contact centers, how AI can improve Interactive Voice Response systems, what voice bots are capable of and how does the future look like, the ongoing project between PhoneMyBot and Inbenta.
2021-11-0425 minFuture of Customer Service27. Customer Service Digitalization in Manufacturing IndustriesIn this episode, we discover the role of Roy van Griesven as Chief Digital Officer in a company like Mitsubishi Chemical Advanced Materials. He tells us everything we need to know about bringing an industrial company into digital transformation: 🚀 the challenges the benefits of AI how humans and machines collaborate for the greater good the projects MCAM is carrying out with Inbenta.
2021-10-2523 minFuture of Customer Service26. Headless Technology and The Future of OmnichannelIn this episode, we have a super interesting talk with Marcelo Lewin, from headlesscreator, a learning platform with a wide variety of content focused on Headless CMSs and Content Modeling.We’ll discover what Headless technology is all about and dive deep into the oceans of Content Management Systems, past, and future.
2021-10-0734 minFuture of Customer Service25. The Cross-Industry Value of AIIn this episode, we speak with Joshua Jackson from the AI Association, a group of industry leaders advocating for the innovation and collaboration necessary to support the economic growth and leadership in the AI and Automation industry.
2021-09-2431 min
Conversations with Hans van DamInbenta Uses AI To Create Meaningful Chatbot ConversationsOnline marketing, eCommerce, and call centre managers face some pretty tough challenges these days.
Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction!
This sounds like a no-win situation, but Jordi Torras, CEO and Founder at Inbenta, has a solid solution for senior execs in this predicament: Inbenta.
Jordi and host Hans van Dam explore how Inbenta helps companies automate conversations by chatbots.
Initially, Jordi tackled the bi...
2021-09-1545 minFuture of Customer Service24. Understanding Behavioral Bot DesignIn this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, research methods, and testing.Today we’re discussing with him the design of conversational bots.
2021-09-1025 min
Conversa Ágil#42 - Inteligência artificial c/ Cassiano Maschio e Adriano BertinInteligência Artificial costuma ser um assunto ligado a algo futurista, algo que vem para acabar com os empregos ou ainda uma rebelião de robôs para dominar o mundo! Neste papo com o Cassiano e Adriano da Inbenta falamos sobre o que é IA, os tipos, Machine Learning, o futuro dos empregos, coisas incríveis realizadas por iInteligências artificiais, curiosidades e até filmes épicos!Enfim, inovação ou dominação do nosso planeta!?Links: | Inbenta: https://bit.ly/3gLykxa | Linkedin Cassiano: https://bit.ly/3kFPDAD | Linkedin Adriano: https://www.linkedin.com...
2021-08-3153 min
Discover Headless TechA Conversation about Chatbots, AI and Headless CMS'sIn this episode, I have a great conversation about chatbots, artificial intelligence, machine learning and much more with my guest Jordi Torras, the founder of Inbenta, who focuses on AI and Natural Language Processing for chatbots and search engines.
===========================
- Tell us about your background.
- Why do you focus on AI (artificial intelligence)?
- Do you think that computers will ever become self aware?
- Tell us about Inbenta.What is a chatbot?
- Do chatbots continually learn?
- How do chatbots work on...
2021-07-3043 min
Future of Customer Service23. Conversation Design InstituteToday we speak with Hans van Dam from the Conversation Design Institute, the world’s leading training and certification institute for designing of conversational interfaces, in order to better understand what is behind a good automated conversation and which design elements we need to keep in mind when creating a conversational bot.
2021-06-2530 min
Future of Customer Service22. How to create a great search experienceToday we speak with Chris Bechtel about the importance of search on ecommerce websites.
We covered:
Benefits of a quality search
How to implement a good site search
Which functionalities to look for in a site search
Learn more about Inbenta here:
https://www.inbenta.com/en/
2021-03-0124 min
Future of Customer Service21. How to start a customer service departmentDirector of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up!
More about Inbenta:
https://www.inbenta.com/en/
2021-02-2219 min
Future of Customer Service20. Own the financial aspect, not just the relational aspectWe interview Andreas Knoefel, the Founder and CEO of CS-tuners.
Andreas sees the customer support world through the lens of customer SUCCESS, which is a larger scope than customer service.
Learn more about Inbenta:
https://www.inbenta.com/en/
2021-02-1527 min
Future of Customer Service19. Top 5 Customer Experience Trends for 20212020 was a doozy and we learned a lot! In this podcast episode we will go over how you can improve your customer service in 2021.
We'll discuss:
- a remote customer service workforce
- improved interactions thanks to artificial intelligence
- omnichannel and seamless communication
- hyper-personalization
- increased focus on data security and privacy
To learn more about Inbenta, go to our website:
https://www.inbenta.com/
2021-02-0816 min
Future of Customer Service18. Lessons from a Customer Service ConsultantWe interview author and customer service consultant, Charlotte Purvis.
Charlotte developed the Customer Communication Formula and now teaches it to corporations to improve their customer service.
2021-02-0122 min
Future of Customer Service17. How to always deliver the major objectivesToday we talk with the Senior Director of the GSK Response Center, Joe Clancy.
Joe is a huge advocate of exceptional customer service and is constantly looking for ways to do more with less as we all know is the reality today.
Joe talks about how to deliver the major objectives -- always and first.
2021-01-2524 min
Future of Customer Service16. Customer success from a Fortune 100 company to a start-up organizationGoing from a big giant to a start-up. Lauren Larson Diehl used to work at Oracle and she is now the Vice President of Customer Success at Synapse. Lauren talks about the difference of handling customer success at a Fortune 100 company versus a start-up organization. To learn more about Inbenta: https://www.inbenta.com/en/
2021-01-1821 min
Future of Customer Service15. Customer research is one of the most vital things you can do for successInterview with Dave Seaton, Vice President of Service Level Transformation, at nThrive.
Research your customers -- even if you think you already know them. They constantly change how they want to be contacted, how they want to be serviced and what is important to them.
To learn more about Inbenta, go here:
https://www.inbenta.com/en/
2021-01-1121 min
Future of Customer Service14. How sales and customer support work best together (with former Google Sales VP)Today we interview Paul Collins, VP of Sales at The Dotcom and formerly Google.
We talk about how sales and customer support can best work together for maximum success. Paul chats about how artificial intelligence helps both sales and customer service.
To learn more about Inbenta, please go to:
https://www.inbenta.com/en/
2020-12-2130 min
Pensamiento DigitalEpisodio 41: Mejorando la experiencia de usuario con Inteligencia Artificial Simbólica, con Jordi TorrasEn este episodio contamos con Jordi Torras, CEO de Inbenta, para hablar sobre su experiencia en la creación en Estados Unidos de una startup basada en Inteligencia Artificial, partiendo desde cero hasta contar con 160 empleados. Además, hablamos de Inteligencia Artificial Simbólica y de su aplicación en Inbenta para mejorar la experiencia de usuario.
En la sección de noticias, analizamos cómo algunos de los grandes players de eCommerce en China han tenido que adaptar sus algoritmos a la rotura de datos históricos que ha traído la pandemia.
Música:
* I dunno by grapes (c) copyri...
2020-12-181h 10
Pensamiento DigitalEpisodio 41: Mejorando la experiencia de usuario con Inteligencia Artificial Simbólica, con Jordi TorrasEn este episodio contamos con Jordi Torras, CEO de Inbenta, para hablar sobre su experiencia en la creación en Estados Unidos de una startup basada en Inteligencia Artificial, partiendo desde cero hasta contar con 160 empleados. Además, hablamos de Inteligencia Artificial Simbólica y de su aplicación en Inbenta para mejorar la experiencia de usuario.
En la sección de noticias, analizamos cómo algunos de los grandes players de eCommerce en China han tenido que adaptar sus algoritmos a la rotura de datos históricos que ha traído la pandemia.
Música:
...
2020-12-181h 10
Pensamiento DigitalEpisodio 41: Mejorando la experiencia de usuario con Inteligencia Artificial Simbólica, con Jordi TorrasEn este episodio contamos con Jordi Torras, CEO de Inbenta, para hablar sobre su experiencia en la creación en Estados Unidos de una startup basada en Inteligencia Artificial, partiendo desde cero hasta contar con 160 empleados. Además, hablamos de Inteligencia Artificial Simbólica y de su aplicación en Inbenta para mejorar la experiencia de usuario. En la sección de noticias, analizamos cómo algunos de los grandes players de eCommerce en China han tenido que adaptar sus algoritmos a la rotura de datos históricos que ha traído la pandemia. Música: * I dunno by grapes (c) copyri...
2020-12-181h 10
Future of Customer Service13. Inbenta's CEO talks about the future of AI, science fiction, and customer serviceToday we interview our very own, Jordi Torras. Jordi is the CEO and Founder of Inbenta.
Having been in artificial intelligence since the 80s, we dissect the past, current, and future of AI. We cover everything from customer service to Science Fiction.
Jordi founded Inbenta in 2005 to help clients improve online relationships with their customers using revolutionary technologies like artificial intelligence and natural language processing.
More about Inbenta:
https://www.inbenta.com/en/
2020-12-1426 min
Future of Customer Service12. Case study of a company using Inbenta's AIWe interviewed our clients, Vanessa Day and David Harrison, from Alterra Mountain Company about how they are succeeding in their customer service and how they use Inbenta's AI technologies.
2020-12-0721 min
Future of Customer Service11. All things artificial intelligence with the VP of AI at SamsungPatrick Bangert, the Vice President of AI at Samsung talks about the importance of artificial intelligence.
We discuss working from home during the pandemic, current usage of AI, and the future of AI.
To learn more about Inbenta, go to:
https://www.inbenta.com/en/
2020-11-2329 min
Future of Customer Service10. How to better leverage knowledge for customer successWe interview Sara Feldman, Customer Success Enablement Program Manager, for FastSpring.
Sara discusses self-service for the customers, content based, and knowledge centers.
Learn more about Inbenta here:
https://www.inbenta.com/en/
2020-11-1612 min
Future of Customer Service9. Use metrics that matter with your customer support staffUsing "metrics that matter" is how FinancialForce promotes happy support staff and happy customers.
In today's episode we talk to Director of Customer Support of FinancialForce, Adamo Maino.
Learn more about how this organization is handling the current pandemic, the great way they measure success, and how they see Artificial Intelligence.
Learn more about Inbenta:
https://www.inbenta.com/en/
2020-11-0920 min
Future of Customer Service8. A chatbot product manager talks about the future of AIIn today’s episode we talk to Product Manager - AI chatbot for Customer Support, Anju Sharma, of HP. We chatted about what HP does to promote great customer service and the future of Artificial Intelligence.
For more about Inbenta, please go to:
https://www.inbenta.com/en/
2020-11-0216 min
Future of Customer Service7. The time for AI is nowToday Inbenta interviewed Matthew Caron, Head of Customer Support, from Open Table.
Matthew talks about what they are doing at Open Table to provide great customer support. He chats about life before and during Covid -- since they serve restaurants, they’ve become very scrappy. His one main tip is to start with AI for customer service now.
Check out Inbenta at:
https://www.inbenta.com/en/
2020-10-2625 min
Future of Customer Service6. Trust is vital for a well functioning customer service departmentToday Inbenta interviewed Michael George, Customer Support Director, from Crema.
Michael talks about how their organization works hard on being earnest, patient, and sincere with their customers since customer support contributes to the heartbeat of their organization. He gives tips on how to have a well-functioning customer service department.
To learn more about Inbenta, please go:
https://www.inbenta.com/en/
2020-10-1929 min
Future of Customer Service5. Employee satisfaction leads to better customer serviceOn today's episode we interview Kevin Kvech, Director of Customer Care & Sales COE of AMTRAK.
We chat how AMTRAK is dealing with COVID-19 and how their customer service staff has staying power -- with employee satisfaction comes better customer service.
Learn more about Inbenta and request a demo:
https://www.inbenta.com/en/
2020-10-1221 min
Future of Customer Service4. How to measure customer successWe chat with Scott Gilbert, Senior Director of Global Customer Support, of Qumu, Inc.
We discussed how Qumu's customer service is excelling during COVID-19, what type of metrics they measure to make sure customers are satisfied, and much more.
To learn more about Inbenta or get a demo, go to:
https://www.inbenta.com
2020-10-0513 min
Future of Customer Service3. Empathy is the key to successToday we interviewed Irene Griffin from FranConnect.
We discussed how empathy is the key to success for their customer service department. Irene talked about how lack of resources made them be more creative and shift staff around to give them more opportunity and learn new skills.
Learn more about Inbenta at:
https://www.inbenta.com/
2020-09-2811 min
Future of Customer Service2. Global customer support during COVID-19Today we interviewed Stephen Bourdou from Continental Aerospace Technologies.
As the Director of Global Customer Support, Stephen tells us how an international company is setting up their customer support teams for success in the times of COVID-19.
To learn more about Inbenta:
https://www.inbenta.com
2020-09-2120 min
Future of Customer Service1. How to get to a 95 NPS score in customer serviceToday we interview Mike Grace from Cohesity.
We talked about going from a behemoth company like Cisco to a newer and smaller company like Cohesity. We discussed agility in customer service, how they get over 95 NPS scores, and the future of customer support.
To learn more about Inbenta or get a demo, go to:
https://www.inbenta.com
2020-09-1414 min
Headless { Creator Podcast }E15 | A Conversation about Chatbots | Jordi TorrasIn this episode, I have a great conversation about chatbots, artificial intelligence, machine learning and much more with my guest Jordi Torras, the founder of Inbenta, who focuses on AI and Natural Language Processing for chatbots and search engines.
*******************************
Questions Asked
*******************************
Tell us about your background.
Why do you focus on AI (artificial intelligence)?
Do you think that computers will ever become self aware?
Tell us about Inbenta.
What is a chatbot?
Do chatbots continually learn?
How do chatbots work on the backend?
Tell us...
2020-07-2145 min
EngineerGame con Alejandro Acosta18 | ¿Qué es la Inteligencia Artificial y el Deep Learning?Hablamos con Jordi Torras, CEO de Inbenta y un experto en Inteligencia Artificial y Machine Learning.
Machine Learning es una disciplina científica del ámbito de la Inteligencia Artificial que crea sistemas que aprenden automáticamente.
El aprendizaje automático o aprendizaje automatizado o aprendizaje de máquinas (del inglés, machine learning) es el subcampo de las ciencias de la computación y una rama de la inteligencia artificial, cuyo objetivo es desarrollar técnicas que permitan que las computadoras aprendan.
Hablamos de redes neuronales, deep learning y de mucho mas.
2020-01-1619 min
inova.jor castO que inteligência artificial tem a ver com experiência do usuárioCassiano Maschio, diretor comercial da Inbenta, e Felipe Samy, diretor de Operações da Gofind, conversam sobre experiência do usuário com o jornalista Renato Cruz.
2019-12-2600 min
Economia i empresaHeu perdut mai la paciència trucant a un servei d'atenció al client?Una start-up catalana, Inbenta, ha creat un programa informàtic que facilita la comunicació entre les grans empreses i els seus clients, quan la consulta no és cara a cara.
2017-04-0303 min
LPO: Landing Page OptimizationSite Search Micro-Conversions with Jordi TorrasTim talks to the Inbenta CEO about how to help people find the right products in large online catalogs. The search-to-cart ratio is very important to the success of many online businesses. Learn about this important topic (as well as blues guitar) on this informative episode.
2014-09-2233 min
CRM et Expérience client Archives - Marketing and InnovationCRM : Inbenta réinvente la foire aux questions (FAQ)Des startups dans le CRM on en voit défiler quelques-unes … mais une jeune pousse de Barcelone qui conquiert le monde avec une idée vieille comme l’Internet (la bonne vieille FAQ) qu’elle réinvente complètement, c’est plus rare. Zoom sur Inbenta, avec Luc Truntzler, directeur France d’une société sans nul doute à suivre de près …
CRM : Inbenta réinvente la foire aux questions (FAQ)
CRM : Inbenta réinvente la foire aux questions (FAQ)
L’objectif d’Inbenta est de permettre aux grands comptes (principalement) d’équiper leurs sites Web de formulaire...
2012-09-1908 min