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Infobip
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The CX Breakroom LATAM
Así fue como un gigante del retail se expandió a otros ecosistemas sin descuidar el CX
Si tener un CX dedicado a una sola línea de experiencia es difícil, imagínense cuando una empresa decide ampliar sus horizontes y tratar de conquistar otro tipo de servicios.En este episodio conversamos con Adrián Ríos, Product Manager en una de las empresas de retail con mayor presencia en el mundo, quien nos contó cómo lograron un mantener un Customer Experience de primera tras expandir sus servicios a mundos como la telefonía y la salud.Adrián nos contó cosas claves, como:Cómo la experiencia del cliente no...
2025-12-02
14 min
The CX Breakroom LATAM
Habi: Transformando la venta y compra de vivienda con CX, data y tecnología inmobiliaria
Comprar o vender una casa es una de las decisiones financieras más importantes que toma una persona en su vida. Es un proceso en el que la fricción suele estar presente, sobre todo cuando se hace a través de intermediarios.En ese contexto fue que Habi decidió reinventar la experiencia inmobiliaria buscando que el proceso de adquisición o venta de una vivienda sea más simple, ágil, fácil, menos tortuoso y sin fricciones.En este episodio conversamos con Lorena Elizalde, Directora Global Experiencia y Servicio al Cliente de Habi Colombia y Tuhabi México s...
2025-11-18
16 min
The CX Breakroom LATAM
Cómo Puntos Colombia personalizó un masivo sistema de lealtad
Los programas de lealtad son comunes, y estudios demuestran que un aumento del 5% en la retención de clientes puede incrementar las ganancias de una empresa hasta en un 95%.Puntos Colombia tiene un caso particular, porque al integrar programas de lealtad con empresas de todo tipo, sus clientes no son únicamente las personas que acumulan y redimen puntos, sino también las empresas que actúan como sus principales aliados.En este episodio, Óscar Páez, CX, Design & Operational Excellence Head de Puntos Colombia, nos explica cómo han construido una estrategia de Customer Experience (CX) de doble ví...
2025-11-04
15 min
CEO 的筆記本
EP44 跨越國界:領導多國團隊的成長與體悟|feat. Infobip 亞太區銷售總監 王思婷 Tina Wang
《CEO 的筆記本》本集邀請到「Infobip 亞太區銷售總監 王思婷 Tina」。從台灣走向國際市場,Tina 長年穿梭於亞洲不同城市,是名副其實的「空中飛人」。在多國文化與時差交織的節奏中,她帶領團隊前進,也在變動中逐漸形塑自己的領導方式與視野。 在多元文化的環境裡,她如何建立信任、維持團隊節奏?在帶領團隊的過程中,她又如何調整自己,走出屬於自己的步調?讓我們一同開啟《CEO 的筆記本》。 本集重點: 🌟 跨域歷程:從理科訓練走入科技與國際業務 🌟 多國協作:理解文化差異,找到共同的語言 🌟 領導節奏:在時差與變動中保持清晰與穩定 🌟 空中飛人心法:高頻出差仍維持狀態與平衡 👉 點擊收聽《CEO 的筆記本》完整精彩內容,追蹤我們以獲得即時更新資訊! 📍Apple Podcasts: https://pse.is/6w2npg 📍Spotify: https://pse.is/6w2nrg 📍KKBOX: https://pse.is/6w2ntk 📍SoundOn: https://sndn.link/TheCEONotebook 主持人:Jason Chen 📩 本節目由beBit TECH微拓科技製作 聯絡我們:contact@bebit-tech.com -- Hosting provided by SoundOn
2025-10-29
59 min
The CX Breakroom LATAM
Cómo Puntos Colombia personalizó un masivo sistema de lealtad
Los programas de lealtad son comunes, y estudios demuestran que un aumento del 5% en la retención de clientes puede incrementar las ganancias de una empresa hasta en un 95%.Puntos Colombia tiene un caso particular, porque al integrar programas de lealtad con empresas de todo tipo, sus clientes no son únicamente las personas que acumulan y redimen puntos, sino también las empresas que actúan como sus principales aliados.En este episodio, Óscar Pés, Director del área de diseño y experiencia de Puntos Colombia, nos explica cómo han construido una estrategia de Customer...
2025-10-28
15 min
BUSINESS FM
Infobip: искусственный интеллект как новый этап клиентских коммуникаций
В эфире очередной выпуск программы «Деловое утро». Кантри-менеджер компании Infobip Александра Шин рассказала о том, как технологии изменяют подход к взаимодействию бизнеса с клиентами
2025-10-15
35 min
The CX Breakroom LATAM
Banco Av Villas y la transformación de la experiencia de la banca tradicional
El sector bancario, caracterizado históricamente por ser tradicional y rígido, se vio forzado a acelerar su transformación digital ante la pandemia del COVID-19, revelando que muchos de sus canales estaban quedando obsoletos. Además de la pandemia, la llegada de los bancos digitales o neobancos en Latinoamérica modificó considerablemente la interacción de los ciudadanos con sus finanzas.Ante este panorama, bancos tradicionales como AV Villas se dieron cuenta de que su estrategia no debía ser la de replicar a los neobancos, sino la de mejorar la experiencia tradicional de la banca.En...
2025-10-14
15 min
The CX Breakroom LATAM
Regionalismo e Hiper Personalización: La estrategia de Banco Macro para operar en todo Argentina
Argentina es un país de gran extensión territorial (el octavo con más superficie en el mundo y el segundo más grande de Latinoamérica, después de Brasil), lo que implica un desafío significativo en la experiencia del cliente (CX) debido a las múltiples condiciones y características culturales que generan un fuerte regionalismo. Para construir una estrategia de CX que sea transversal a clientes tan disímiles, Banco Macro implementó la hiperpersonalización basada en arquetipos regionalesEn este episodio, Gonzalo Gómez Olivera, encargado del CX de Banco Macro nos cuenta cóm...
2025-09-30
17 min
The CX Breakroom LATAM
CX más allá del producto: Eli Lilly cerrando la brecha con el paciente
Históricamente, las farmacéuticas enfocaron su interacción en los médicos, creando una brecha con los pacientes. Sin embargo, al notar que los pacientes buscaban directamente a los fabricantes con dudas y temores, Eli Lilly creó Línea Lily: un canal de comunicación directo y empático que trasciende el concepto de "call center" para convertirse en un punto de contacto humano y especializado.Aunque no busca una monetización directa, esta estrategia de Customer Experience ha transformado la visión de Eli Lilly, posicionándose como una compañía de ciencia que impacta posit...
2025-09-16
17 min
时语晨光
EP225|安踏在追,lululemon在涨,海澜之家在退:爆红折扣还是长红结构?
深度解码|从安踏FILA到宜家海澜,门店收缩与对话式营销重写闭环;价格战之外,产品力、供给效率与人群标签才是答案 📍 简介 2025年9月5日,几条看似分散的新闻,勾勒出今年快消费与零售赛道的核心考题:定价权如何守住?门店要如何调控?品牌矩阵如何跑通?转化机制如何建立? 本期「时语晨光·深度解码」,我们以“爆红折扣 vs 长红结构”为主轴,从安踏与亚玛芬的对照,到海澜之家与宜家的门店策略,再到361°代言风控与Infobip白皮书揭示的对话式营销,拼出消费赛道的结构闭环。 节目将带你透过促销、渠道与品牌矩阵,看清“供给与需求”双边的新秩序。 📌 轻解读内容框架: 0. 00:00–03:04|开篇:消费赛道的四大考题 定价权要怎么守-门店要怎么调-品牌矩阵怎么跑-转化机制怎么做 安踏财报 vs 亚玛芬长红故事:短期折扣与长期估值的对照 1. 03:04–06:58|第一章:价格战之后-爆红到长红的三把钥匙 安踏营收385.4亿元-净利润70.3亿元-毛利率63.4%下滑 李宁、特步、耐克、阿迪达斯横向对比:价格战常态化 多品牌战略与资本溢价:安踏矩阵 vs 亚玛芬“男版lululemon” 三把钥匙:产品力-供给效率-人群识别度 2. 06:58–10:35|第二章:门店-渠道-沟通:转化才是关键 海澜之家:净减110家门店→质的中台 宜家:1.6亿元专项投入→150款更低价SKU→工程化降价 361°:与“最快女护士”张水华解约→代言风险上升至战略层 Infobip白皮书:RCS 9倍增长-WhatsApp+41%-转化率+20–30% 3. 10:35–12:21|结尾:供给与需求的闭环-结构信任的下一步 供给端:美国移民流失-用工空心化推高成本 需求端:价格工程-门店工程化-风险对冲-对话式关系 三条观察:运动户外红利-低价工程毛利困境-对话式营销ROI之外的资产价值 💬 金句推荐 “爆红拉新靠促销-长红留存靠产品力与运营工程。” “折扣吸引眼球-复购靠关系。” “真正的竞争不止是产品-而是整个系统的协调性。” “战争不在广告牌上-而在系统的缝隙里。” 📘 专属术语解码章节|核心名词说明 毛利率(Gross Margin):衡量企业销售收入减去销售成本的比例,是价格与成本博弈的关键指标。 多品牌战略(Multi-Brand Strategy):企业通过不同定位的品牌组合,覆盖更广的消费人群,分散风险。 工程化降价(Engineering-Led Price Cut):不是单纯促销,而是通过SKU精简、供应链优化与爆品投入,形成长期可持续的低价体系。 体验中台(Experience Hub):线下门店转型方向,强调坪效与沉浸体验,而非单纯销售终端。 关系中台(Relationship Hub):品牌在数字渠道上与消费者建立长期互动与复购关系的营销中枢。 对话式营销(Conversational Marketing):借助RCS、WhatsApp等即时通讯平台与用户建立多轮互动,带来更高转化率与忠诚度。 代言止损(Endorser Risk Cut-Off):当代言人舆情带来品牌形象风险时,企业快速终止合作以避免损失的应对策略。 结构信任(Structural Trust):超越短期促销,品牌能否依靠产品、渠道与关系机制建立长期稳健的盈利能力与市场信任。 📎 声明 本节目由「时语拾光」团队出品,内容参考自《36氪财经》《精练GymSquare》《界面新闻》《第一财经》《彭博社》《澎湃新闻》《智象出海》等公开报道及市场研究。节目不构成任何法律或商业建议,仅以结构分析为目的进行信息拆解与讨论。 ✅ 关键词 #安踏 #FILA #lululemon #亚玛芬体育 #海澜之家 #宜家 #361度 #Infobip #对话式营销 #工程化降价 #多品牌战略 #深度解码 #ANTA #FILA #Lululemon #AmerSports #HLA #IKEA #361Degrees #Infobip #ConversationalMarketing #EngineeringPriceCut #MultiBrandStrategy #DeepDecode 🎧 敬请关注「时语晨光·深度解码」 📢 回顾推荐 📢 回顾|EP223|昔日差点的股东,如今的被告:米哈游与腾讯的必然冲突 📢 回顾|EP221|1.2亿单之后:阿里 AI × 即时零售的“质变”考题 📢 回顾|EP218|寒武纪破圈,那然后呢?是估值幻觉还是国产替代的真相? 📢 回顾|EP216|Costa打对折、星巴克百亿竞购、皮爷157亿分拆:咖啡周期洗牌后,你手里的那杯会怎样? 📢 回顾|EP214|AI抢岗位、学历贬值、资本狂飙:择业逻辑被重写了吗? 📢
2025-09-05
12 min
The CX Breakroom LATAM
El despertar del CX en Seguros del Estado: 18 meses que lo cambiaron todo
Seguros del Estado es una empresa con más de 70 años de historia, sin embargo su área de Customer Experience solo tiene año y medio de existencia.En este episodio, Andrés Pérez, Gerente de Mercadeo y Experiencia del Cliente de la aseguradora nos contó cómo se transformó por completo la compañía luego de crear una rama exclusivamente dedicada a entender el journey de sus principales clientes, los brokers de seguros.Esta estrategia fue sumamente exitosa, pues logró identificar más de 100 oportunidades de mejora que afectaron positivamente...
2025-09-02
15 min
The CX Breakroom LATAM
Transformando la fricción en relación: el CX en las cobranzas del Banco de Bogotá
Las cobranzas suelen ser un proceso incómodo y difícil para los clientes…Es por eso que el Banco de Bogotá decidió transformarlo y usar la analítica y la construcción de arquetipos para mejorar la experiencia del cliente, creando una estrategia personalizada de cobranzas, que incluye la empatía y la escucha.Yohana Mojica, Directora de Canales y de Experiencia al Cliente del banco nos cuenta cómo se dieron cuenta de que las soluciones "talla única" no funcionaban para los deudores, que a menudo no pagan por situaciones difíciles, no por mala...
2025-08-19
16 min
Perspectives in Mobile
Infobip’s Viktorija Radman (MEF Board): Mobile Must Monetize ‘Golden Egg’ Data via APIs
Mobile network operators worldwide are developing unified API standards, fueled by the growing momentum of the Open Gateway Initiative. These efforts are driving new business models and strengthening fraud prevention across the industry.In this episode, host Riccardo Amati interviews two key figures shaping the future of mobile network APIs: Nick Rossman, Director of Programmes at MEF, and Viktorija Radman, Telecom Business Director at Infobip and a recently appointed member of MEF’s board.Viktorija shares insights from Infobip’s practical experience in deploying these APIs globally, while Nick discusses MEF’s role in educating the in...
2025-08-12
27 min
The CX Breakroom LATAM
WhatsApp Business, el arma secreta del CX en LATAM
¿Quién no ha usado WhatsApp?Esta aplicación, que tal vez es el servicio de mensajería más famoso del mundo, se ha convertido en uno de los canales de Customer Experience más efectivos. Junto a Elizabeth Macias, Partner Manager for Business Messaging de Meta. Exploramos la historia del API de WhatsApp Business y las distintas decisiones que se han tomado a lo largo del tiempo para convertir un canal de mensajería personal en una poderosa herramienta de CX.Hablamos de la importancia del feedback del cliente, las ventajas de la perso...
2025-08-05
18 min
The CX Breakroom LATAM
CX en jaque: La jugada maestra de Mercado Libre ante la pandemia
En este episodio, exploramos a fondo la experiencia de Mercado Libre durante la pandemia de COVID-19, contada por Rodrigo Magallanes, Customer Experience Director. Rodrigo nos habla de cómo el estar preparados fue importante para atravesar una coyuntura muy complicada, y cómo haciendo cosas que parecían una completa locura en ese momento lograron darse cuenta que a nivel Cx la palabra “imposible” debe desaparecer.Hablamos de la importancia de las decisiones claves, del rol de las empresas en la labor social y de la “paranoia constante” que se debe tener para llegar preparado a...
2025-07-01
26 min
Perspectives in Mobile
Inflated, Infiltrated, and Undermined: Can A2P Messaging Survive the Fraud Surge?
Welcome to the first episode of the MEFFYS 2025 Winners Series on Perspectives. In this episode, MEF CEO Dario Betti interviews Infobip, winner of the Content & Advertising category.Dario speaks with Filip Filković, Telecom Business Director at Infobip, about the current state of the messaging ecosystem, including the challenges of artificial inflation of traffic and the impact of regulatory gaps on SMS fraud.They explore the growing shift toward OTT channels, the critical need to restore trust in SMS, and the role of anti-fraud solutions in securing the space. The discussion also covers the future of R...
2025-06-02
27 min
The Whiskey and Wireless Podcast
Marcelo Frizzo - VP Strategic Accounts North America at Infobip on the Future of Messaging | EP:2
In this episode of The Whiskey and Wireless Podcast, Ron Willett sits down with Marcelo Frizzo, VP of Strategic Accounts North America at Infobip. They talk about where messaging is heading, what brands really want from carriers, and how the ecosystem is evolving beyond SMS. It’s a candid, forward-looking conversation with someone who’s been in the room where big messaging decisions get made.#WhiskeyAndWireless #Podcast #Messaging #Infobip #Telecom #CarrierTools #FutureOfMessaging
2025-05-22
33 min
Open For Business
Bootstrapped to €1B: Infobip, Croatia’s First Unicorn
Founded in 2006, Infobip quietly powers some of the world’s biggest brands, including Meta, Uber, and Microsoft, across more than 70 offices worldwide. CEO and Co-Founder Silvio Kutić joins us to unpack how Infobip bootstrapped its way to a billion euros in revenue before ever raising external capital, becoming Croatia’s first unicorn after a $200 million equity round in 2020.We explore the company's early struggles, its pivot to a full-stack cloud communications platform, and the cultural foundations that enabled Infobip’s disciplined, international growth. Silvio also shares insights into Infobip’s strategic acquisitions, its competitive advantages in an evo...
2025-05-06
41 min
Perspectives in Mobile
The Future of Mobile Security: Network APIs Explained
In this episode of Perspective supported by Infobip, Dario Betti interviews Viktorija Radman, Telecom Business Director at Infobip, discussing the evolution and current state of network APIs, particularly in the context of fraud prevention and mobile security. Viktorija shares insights on the challenges faced by telecom operators in implementing these APIs, the importance of collaboration, and the potential for new use cases. The conversation also touches on the integration of RCS with network APIs to enhance security measures and the future direction of these technologies in the mobile ecosystem.
2025-02-24
28 min
Tech Lounge
Infobip's global startup program with Nikola Pavesic
I speak with Nikola Pavesic about Infobip's global startup program, Tribe.Try RaycastWant to improve your productivity on macOS with a Shortcut to everything? Try Raycast, and get 10% off with the link, https://raycast.com/?via=chris-chinchilla For show notes and an interactive transcript, visit chrischinchilla.com/podcast/To reach out and say hello, visit chrischinchilla.com/contact/To support the show for ad-free listening and extra content, visit chrischinchilla.com/support/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use...
2025-02-13
30 min
Fintech Insights & Conversations with Efi Pylarinou
Conversational Banking in an evolving RCS market
How are financial services providers transforming customer communication with Rich Communication Services (RCS) and the integration of advanced messaging platforms like WhatsApp? Discover the varying adoption patterns across regions from Latin America to APAC, Middle East, and Western markets. Learn about the significant role of RCS in the banking industry, the impact of Apple's adoption of RCS standards, and how generative AI and rich messaging channels can democratize intelligence in financial services.Ivan shares unique insights from InfoBip's global research, discussing the paradox of integrating technologies to enhance customer interactions while other departments aim to...
2024-12-11
24 min
ScaleUp & Up
How We Built a Calm Company – Without the Chaos (Amir Salihefendic)
How do you scale your company to millions and billions in ARR? Well, if you ask your average founder or a VC, there are a couple of steps one must take to quickly scale the business after finding the product market fit.On the other hand, some founders don't take the usual route but rather build their company over time — often bootstrapping and investing the profits back into the company rather than raising money and aiming for an exit a few years down the road.One such company is Doist which is behind a popular pr...
2024-12-05
49 min
ScaleUp & Up
Raising $350 Million for Rho Banking (Alex Wheldon)
"Most people don't get into entrepreneurship because they are passionate about accounting" — says Alex Wheldon, co-founder of Rho Banking, a New York-based technology company that raised 350 million dollars to disrupt the business banking sector in the United States.Still, it goes without saying that even if you have the best possible product out there, your company has to be good at managing money. Otherwise, you might go down faster than you think. That is the exact reason why Rho Banking was founded by Alex and his co-founder Everett Cook, who grew it into one of the most we...
2024-11-21
44 min
ScaleUp & Up
Hacking Revenue Growth with Design (Andy Budd)
Why do we hire designers? Is it just to make things look pretty or can they actually drive revenue?Well, according to Andy Budd, a proper design legend, one of the first UX designers in the United Kingdom and a VC nowadays, it's the latter.We caught up with Andy during our recent visit to the How To Web conference in Bucharest, where we had the opportunity to pick Andy's brain on design and growth. He talked about the things that founders miss when it comes to design and about the things that designers miss...
2024-11-07
44 min
ScaleUp & Up
How We Grew Paddle to $75 Million in ARR (Andrew Davies)
What is the role of marketing in a successful tech company? Do marketers only care about the brand, or are they more user-focused? In today’s episode, we talked with Andrew Davies, CMO of Paddle, a unicorn valued at over 1,4 billion dollars. We explored the critical role of marketing in navigating the multiple ceilings that scale-ups face as they grow – particularly the importance of investing in a brand to avoid escalating customer acquisition costs. Andrew opened up about the thoughts and fears that keep him up at night, particularly the challenge of understanding and reaching new...
2024-10-24
56 min
ScaleUp & Up
How I Grew Netlify To $33 Million In Revenue (Mathias Biilmann)
How does one go from a music journalist to a founder and CEO of one of the most recognizable companies in the web dev area?This week, we talked with Mathias Biilmann Christensen, who, alongside his co-founder Christian Bach, started Netlify - a web builder / hosting company that supports more than 35 million websites globally. Matthias shared his journey of building Netlify and the concept of Jamstack, which he coined to revolutionize web development by separating the user experience from backend logic. Throughout the episode, he explains how nurturing a community and investing in it pays...
2024-10-10
47 min
ScaleUp & Up
From Engineers to Entrepreneurs – The Story of Tenderly (Bogdan Habic)
What does it take to become one of the most prominent players in Web3 / blockchain community? How do you build tools for Web3 developers and how do you market them? How do you do all of this and become one of the fastest growing developer tooling companies? This week, we talked to Bogdan Habic, co-founder and CTO of Tenderly, a full-stack infrastructure for Web3 professionals which was founded in 2018. and has so far raised almost 60 million dollars from VC’s such as Accel, Point Nine, Version One Ventures and Spark Capital. In th...
2024-09-26
32 min
Teams in Tech
The Secret To Employee Loyalty & Retention | Yuri Fiaschi (Infobip)
Squadify is a team productivity accelerator. Teams like Salesforce, Sanofi, and Endo love Squadify because they achieve 10% increase in productivity, 11% growth in team engagement, 13% uplift on performance year over year, and 60% improvement in happiness at work. Visit us at squadify.net to demo and start accelerating your team performance today!Speaker Biohttps://www.linkedin.com/in/yurifiaschi/https://www.infobip.com/
2024-09-18
23 min
Perspectives in Mobile
Intelligent Conversations: Engagement in Messaging Platforms According to Dave Boddington, Infobip
In this episode of Perspectives supported by Infobip, Dario Betti interviews Dave Boddington, the Group Product Manager for Infobip, a leading CPaaS provider. They discuss the evolution of messaging and the rise of conversational commerce. They also explore the potential of AI in enhancing conversational experiences and the importance of standardization, stability, and security in messaging channels. They touch on the future of SMS, the growth of RCS and RBM, and the role of WhatsApp in the messaging landscape. They emphasize the need for businesses to choose the most appropriate channels and prioritize user experience.
2024-08-25
36 min
BUSINESS FM
Как компания Infobip помогает KMF внедрять омниканальные решения
В эфире очередной выпуск программы «Деловое утро». Карлыгаш Райханова, заместитель председателя правления KMF, а также Светлана Будашова, эксперт по внедрению омниканальных решений компании Infobip, рассказали о партнерстве
2024-08-14
40 min
ScaleUp & Up
Honest Advice from ex Trello Product Director (Hamid Palo)
Have you ever wondered what building and scaling products from the frontlines is like? To be at the intersection between customers and teams shaping digital tools and products?This week, we discuss those questions with Hamid Palo, a former Director of Product at Trello and Uber with extensive knowledge and experience in product development. Our hosts, IBB and Mia Biberović, caught up with Hamid in Brooklyn, where this seasoned product leader talked about his career and experiences and shared valuable insights into the world of startups, scale-ups, and large organizations.Hamid talked about his time a...
2024-07-18
44 min
BUSINESS FM
Infobip: эффективные решения для коммуникации бизнеса с клиентами
В эфире очередной выпуск программы «Деловое утро». Асылбек Касиенов, директор по продажам в Infobip Евразия, рассказал, как бизнесу бесшовно переходить между каналами коммуникации
2024-07-09
29 min
ScaleUp & Up
How I Created TWO Billion Dollar Companies (Jason Cohen)
What's the secret behind scaling not one, but two multi-million dollar companies?What better person to talk to about growing businesses than Jason Cohen, the founder of WP Engine and someone who has been navigating the world of technology for more than 30 years!In this episode, our hosts IBB and Mia talked with Jason about his passion for blogging and how it has been a key aspect of his journey as an entrepreneur. He emphasized the importance of writing to organize thoughts, share ideas, and receive feedback from the audience. Cohen highlighted the ego-driven aspect...
2024-07-04
1h 05
ScaleUp & Up
Taking On $17.3M Debt And Buying Out Investors (Wistia)
Is there such a thing as overscaling the company? Is growth at all costs a good thing or can it actually harm the company and its culture?Meet Wistia, a Cambridge-based video marketing platform for businesses which was founded in 2006. with a vision to create a competition website for filmmakers, and which later evolved into a fully customizable video solution for businesses with various editing and marketing tools at the user's disposal.The story of Wistia is not the story of your average scaleup. Our hosts, IBB and Mia Biberovic, had the opportunity to talk...
2024-06-20
49 min
ScaleUp & Up
From Losing Everything To Building A $10 Million Company (Robin Powered)
Boston-based office management tool Robin Powered faced a significant challenge at the beginning of 2020 when the world went into lockdown, making their business model obsolete overnight. Forced to adapt quickly, the company experienced its fastest-growing period by pivoting to meet the demands of the new work-from-home era. During a visit to Boston, we interviewed Robin’s co-founder, Brian Muse, and current CEO, Micah Remley. They discussed the company’s evolution, the enduring relevance of hybrid work, and the mixed responses from companies regarding a return to the office. Brian shared the company's journey from an agency experimenting with...
2024-06-06
55 min
ScaleUp & Up
From Fired By Zuck To $100 Million - Noah Kagan Interview
Noah Kagan is a self-made millionaire, the founder of App Sumo, and a content creator with over one million YouTube subscribers! In this episode, Noah shares valuable insights on his journey, including how he overcame challenges, the importance of finding the right people, and the power of experimenting with low-risk activities.He also discusses his experience scaling a tech product to millions of users, valuable insights into creating a $100 million business from past mistakes, working with billionaires, and his new book, Million Dollar Weekend.Actually engage with your customers over WhatsApp, SMS and...
2024-05-23
38 min
ScaleUp & Up
Scaling Basecamp to Millions in Revenue With David Heinemeier Hansson
In this episode, we dive into a fascinating conversation with David Heinemeier Hansson, also known as DHH. As the creator of Ruby on Rails and co-founder of Basecamp, DHH shares insights on prioritizing profitability over investments, challenging mainstream business models, and the importance of building trust through admitting mistakes.Join us as we explore the keys to success for scale-up founders, the significance of effective communication, and the potential for affordable products in a subscription-dominated industry.Don't miss out on this engaging discussion that delves into the core skills needed for entrepreneurship, the power of...
2024-05-09
42 min
IMDaily - Innovate Marketing Daily
HumanFirst Announces New Market Expansion To Bring GenAI-Powered Data Productivity to CPaaS Providers
HumanFirst Announces New Market Expansion To Bring GenAI-Powered Data Productivity to CPaaS Providers."Real customer interactions are highly complex, deeply personal, and incredibly valuable," says Gregory Whiteside, CEO of HumanFirst. "Rigid, rules-based programming and one-dimensional prompt interfaces prevent teams from analyzing them with specificity and scale. Once teams can query, organize, and monitor that data, their customer engagement will fundamentally change.""HumanFirst revolutionizes the interaction between companies and their customers through Generative AI," shares Veselin Vukovic, VP of Strategic Partnerships at Infobip, a global leader in cloud communications. "We see a lot of applications for Infobip...
2024-03-26
06 min
Kolegijum Podkast
#018: ZABRANA TIK TOK-A / Željko Bošnjak, Bitebell / Marko Tadić, Infobip / Miloš Skokić, Žiška
Svi ste čuli šta se kuva u Kongresu, ali šta ti znači za kreatore u Srbiji i šire? U ovoj epizodi ukrštamo mišljenja na sledeće teme: * (00:00:00) Cold open (00:06:16) Da li će Amerika zaista zabraniti TikTok? (00:14:17) Da li je TikTok opasnost po nacionalnu bezbednost bilo koje zemlje? (00:18:13) Da li nas aplikacije zaista prisluškuju? (00:26:05) Kako će ovo uticati na kreatore u Srbiji, Reels i Shorts? (00:35:34) Pozni TikTok i kako se rađaju, šire i umiru društveni mediji? (00:40:31) Kome se isplati da kupi...
2024-03-25
54 min
ScaleUp & Up
Mario Ancic: You Fight For Your Success – in Business and Sports!
Mario Ancic, a former professional tennis player known for his Wimbledon appearances and Davis Cup victory in 2005 with Croatia's national team, has transitioned from the tennis court to Wall Street. Currently serving as Vice President at One Equity Partners, Ancic's journey from sports to finance was discussed in the third episode of the ScaleUp & Up podcast.In the new episode, Ancic delved into his upbringing in Croatia, highlighting the support he received from his family in both sports and academics. He shared insights into the parallels between his experiences as a professional athlete and his subsequent career...
2024-02-27
52 min
ScaleUp & Up
Ivan Ostojic: From PhD to a $1,000,000,000 Scaleup’s Chief Business Officer
Ivan Ostojic, Chief Business Officer at Infobip, has been immersed in science and technology since childhood. In the second episode of ScaleUp & Up podcast, Ivan discusses his journey from a fascination with technology and molecular biology to becoming a pivotal figure in the tech industry as a "business translator."His academic pursuits include a doctorate in natural sciences from the University of Basel and a Master’s degree in management, technology, and economics from the Swiss Federal Institute of Technology. These studies melded his background in biomedicine with a keen understanding of emerging technology trends, ultimately le...
2024-02-13
15 min
CMS Reich-Rohrwig Hainz
At CEEnterstage: The dynamic world of startups and M&A
In this episode, we explore the dynamic intersection of startups and mergers and acquisitions (M&A), with a special focus on Infobip's influential role in this sector. Our guests are seasoned professionals, each bringing a unique perspective to the table. Lucia Reić, who leads the Startup Ecosystem at Infobip, offers insights from the Infobip Startup Tribe program. This initiative supports global startups with product credits and includes support services, networking opportunities, and access to a network of VC funds and accelerators. Infobip, established in 2006 as a global IT and telecommunications leader, developed this program to aid startups i...
2024-02-12
22 min
Millennium Live | A Leadership & Discovery Podcast
Episode 244 | Mastering Conversational Marketing: Insights from Infobip
In this episode, we dive into the dynamic world of conversational marketing with Emily Flanigan, Head of Marketing, Americas at Infobip, a global leader in omnichannel communication. Emily sheds light on what conversational marketing is, why it has become a crucial aspect of modern customer engagement, and the benefits of conversational marketing strategies, particularly in offering tools and strategies to achieve business results. As the landscape of conversational marketing constantly evolves, conversational payments and wallets are on the rise, and automation and AI play a significant role. Emily discusses how the use of AI allows marketers to better understand c...
2024-02-05
23 min
ScaleUp & Up
Silvio Kutic: Turning a $27,000 Loan Into a Billion Dollar Company
In the first episode of ScaleUp & Up podcast, we talked with our very own Silvio Kutic, CEO and founder of Infobip - Croatia's first ever tech unicorn.Silvio gave us an insight into what made him quit his first job after just a couple of hours and pursue his passion for developing communication technologies which later turned into the creation of Infobip - a billion-dollar company and one of the leaders in the CPaaS industry which is actively working with WhatsApp and Uber.We talked with Silvio about the early days of the company, what...
2024-01-29
40 min
Remarkable Content with Ian Faison
500 Days of Summer: B2B Marketing Lessons from the Hit Indie Movie with Infobip’s Integrated Marketing Manager, April Weber
Your audience is like a fickle love interest. We’re going to show you how to romance them.That’s to say that your audience could be at any place in their buyer’s journey. So it’s important to meet them wherever they are and woo the heck out of them.So in this episode, we’re going straight to the heart of the matter by talking about B2B marketing lessons from 500 Days of Summer with the help of our guest, April Weber. April leads integrated marketing at Infobip. Together, we...
2023-12-07
42 min
On Air with Titi Oyinsan
Does the Annual Black Friday Consumer Frenzy Really benefit Retailers?||One On One With Olatayo Ladipo-Ajai
Each year the Black Friday shopping event dominates the news and breaks new sales records.But does this annual consumer frenzy really benefit retailers?With savvy shoppers expecting huge discounts, and retailers facing massive logistical challenges for fulfilling orders, is it really worth retailers participating? The last quarter of the calendar year – which includes the period from Black Friday to New Year – is generally the most profitable for the majority of retailers. But not all of them emerge as winners from the Black Friday selling period.There are always lots of mind-boggling questions demanding answers, get these answ...
2023-11-27
40 min
Software Huddle
Building for Scale with Mario Žagar from Infobip
In this episode, we spoke with Mario Žagar, a Distinguished Engineer at Infobip. Infobip is a tech unicorn based out of Croatia that is a global leader in omnichannel communication, bootstrapping its way to a staggering $1B+ in revenue.We discussed the super early days of engineering at Infobit when they were running a monolith on a single server to today running a hybrid cloud containerized infrastructure with thousands of databases serving billions of requests. It's a really fascinating look and deep dive into the evolution of engineering over the past 15 years and the challenges of essentially a...
2023-11-07
50 min
What's Next with Aki Anastasiou
Infobip’s Brighton Chidoma Explains Why RCS Is Better Than SMS
In this episode of What’s Next with Aki Anastasiou, Infobip’s Senior Client Success Executive, Brighton Chidoma, discusses the benefits of RCS (Rich Communication Services) over SMS. Chidoma is an experienced software development executive and digital marketing expert who is passionate about customer success management. In this interview, Chidoma talks about Infobip’s RCS offering. He explains what RCS is, what benefits it offers, and why it is better than SMS. Chidoma then unpacks how Infobip integrates RCS into its customer experience strategy. Finally, Chidoma tells viewers which smartphones can support RCS and what happens if a device doesn’t offer...
2023-09-15
11 min
What's Up with Tech?
The GenAI Effect: Transforming the CPAS Landscape with Anna and Michael
Interested in being a guest? Email us at admin@evankirstel.comReady to unravel the future of CPAS market? Join us in this insightful dialogue as we host InfoBip and seasoned industry analyst, Michael Brandenburg from Frost Sullivan. Together, we unfold the evolution of CPAS from transactional to experience-driven applications, and how companies across sectors are leveraging this to enhance customer experiences. With Anna's expertise in accelerating opportunities at InfoBip and Michael's extensive experience in the CPAS market, we assure you a comprehensive understanding of the trends that are shaking up the industry. In the s...
2023-09-09
32 min
The New Stack Podcast
What You Can Expect from a Developer Conference These Days
Modern developer conferences like the upcoming Infobip Shift Conference in Croatia are centered around themes. At this particular event for developers, you can expect a lot of focus to be on the developer experience and artificial intelligence (AI).Ivan Burazin, Chief Development Experience Officer at InfoBip, joined us on the show and emphasizes that developers spend a substantial portion of their time not coding, often losing 50 to 70% of their productive hours to non-coding activities, such as setting up environments, running tests, and building code. This highlights the importance of improving the developer experience to enhance productivity.
2023-09-06
24 min
Product Marketing Life
Conversational marketing for personalized experiences | Joshua Diner, Group PMM at Infobip
In this episode of The Product Marketing Life podcast, host Mark Assini is joined by Joshua Diner, Group Product Marketing Manager at Infobip. They have an insightful conversation around conversational marketing and communication, and how it can be leveraged to provide highly personalized experiences.Here are the key takeaways from Mark and Joshua's discussion:Conversational communication blends chatbots, AI, and human interactions.Personalization is key for conversational marketing.Conversational communication can be applied across the entire customer journey.Cart abandonment is a prime use case for conversational communication. Personalization through...
2023-09-01
47 min
What's Up with Tech?
Revolutionizing Digital Interactions with Ivan from InfoBip
Interested in being a guest? Email us at admin@evankirstel.comAre you ready to revolutionize your digital interactions? This episode, featuring Ivan, the Chief Business Officer of InfoBip, not only promises to do just that, but also takes you behind the scenes of one of the leading voices in tech today. Tune in as Ivan decodes InfoBip's mission and the nitty-gritty of their innovative full-stack platform. He shares how their powerful infrastructure is altering the way businesses and customers communicate, touching two-thirds of all mobile devices globally. With over 850 connections with Telcos, 30 natively integrated channels, and...
2023-08-14
26 min
Deconstructing Data
The Convergence of Data Analytics, AI Chatbots, and Customer Experience with Ivan Ostojic, CBO of Infobip
Today, we are welcoming Ivan Ostojic, Chief Business Officer of Infobip. Ivan is in charge of setting company strategy and direction, developing and delivering new business growth and overseeing functions in charge of exponentially scaling Infobip’s growth. We will be discussing: 1. Data and Analytics and the Intersection of AI 2. Chatbots and CX 3. How generative AI is transforming the customer journey 4. Tech stack Connect With Ivan Ostojic LinkedIn: https://www.linkedin.com/in/ivan-ostojic/ Connect With Infobip Website: https://www.infobip.com LinkedIn: https://www.linkedin.com/company/infobip/ You can find Deconstructing Data on all major podcast apps an...
2023-06-20
44 min
Composable Commerce Leaders
From omnichannel communication to digital interactions - Ivan Ostojic, Infobip
For the first episode of the Composable Commerce Leaders Podcast, Boris is joined by Chief Business Officer of our partner Infobip, Ivan Ostojic. Starting from his studies in management of technology and economics at ETH Zurich where the door to the digital world first opened for him, his early career stages, founding a startup, and consulting at McKinsey, Ivan talks us through his first meeting with Infopib’s founders he notes are “ambitious enough to change the world” and their shared mission to democratize communication between businesses and people. Boris and Ivan discuss their thoughts on com...
2023-05-31
41 min
In Check with Fintech
Work It Out | Marijan Čipčić on his journey from archeology to the tech world
On the very first episode of Work It Out, our Tech Recruitment Consultant, Bogdan Wyneken, had the pleasure of hosting Marijan Čipčić, Tech Community Manager at Infobip and Co-founder at Green Future Conference! The conversation stretched from keeping a healthy work-life balance to the Green Future Conference coming up soon in Croatia, Infobip’s initiatives in Africa and more! Marijan also shared the story of his career journey from starting as an archeologist to working in tech and founding one of the biggest tech conferences in Southeast Europe. To become one of...
2023-05-24
36 min
Quarto Ato
Chatbot no Complexo da Maré [Infobip] #116
Quem conta a história deste episódio é a Giovanna Dominiquini, gerente regional de vendas para o Sul da América Latina da Infobip. Se a pandemia foi difícil para empresas que têm tecnologia e colaboradores, imagine para uma ONG. Numa semana, ela distribuía cesta básica a milhares de pessoas no Complexo da Maré. Na semana seguinte, tudo parou — e a comunicação também. A Infobip deu uma preciosa contribuição criando uma jornada de atendimento que começava por chatbot. Apresentação: Cassio Politi https://www.linkedin.com/in/cassiopoliti/. Perfil da convidada no LinkedIn: https://w...
2023-05-17
18 min
Pojačalo
EP 211: Ivan Burazin, Shift & Infobip & Codeanywhere - Pojačalo podcast
"Skoro svaka odluka ljudi danas, a i najverovatnije uvek, dolazi iz straha." U 211. epizodi Pojačalo podkasta nam se u studiju pridružio Ivan Burazin, osnivač Codeanywhere-a i Chief Developer Experience Officer u firmi Infobip. Na samom startu, Ivan nam priča o svom detinjstvu u Kanadi i Hrvatskoj, koje su razlike, prednosti i mane na oba mesta i kako je to uticalo na njegov život dalje. Potom će nam objasniti svoj put do prvog posla i kako se snalazio u radnom okruženju u kom se nalazio. Saznaćemo i kako je Ivan došao na ideju za pokretanje svojih pr...
2023-04-16
1h 56
Surove Strasti
E352 – Ivan Burazin – Kakva disciplina je potrebna za impact na svjetskoj razini // Shift konferencija, Infobip
Ivan Burazin je možda najpoznatiji kao organizator IT konferencije Shift, koju je nedavno akvizirao Infobip no Ivan je svestran i to mu je samo jedan od koraka u karijeri. Cilj mu je ostaviti trag na svijetu te se dugoročno vidi u sve većim i sve globalnijim poduhvatima. Njegovi poduzetnički početci su bili formiranje tvrtke za IT usluge te startup CodeAnywhere koji nudi razvojno okruženje za developere u cloudu, a danas je Chief Developer Experience Officer u Infobipu, zadužen za promoviranje i pozicioniranje Infobipovih proizvoda među developerima koji su potencijalni klijenti. S Ivanom smo razg...
2023-03-09
1h 17
Epizode podcasta | Surove Strasti
E352 – Ivan Burazin – Kakva disciplina je potrebna za impact na svjetskoj razini // Shift konferencija, Infobip
Ivan Burazin je možda najpoznatiji kao organizator IT konferencije Shift, koju je nedavno akvizirao Infobip no Ivan je svestran i to mu je samo jedan od koraka u karijeri. Cilj mu je ostaviti trag na svijetu te se dugoročno vidi u sve većim i sve globalnijim poduhvatima. Njegovi poduzetnički početci su bili formiranje tvrtke za […] The post E352 – Ivan Burazin – Kakva disciplina je potrebna za impact na svjetskoj razini // Shift konferencija, Infobip first appeared on Surove Strasti.
2023-03-09
00 min
The Source by DailyPay
Episode 43: NRF Big Show Exclusive: Patrick Herron, VP Strategic Partnerships, Infobip
The Source by DailyPay interviews Patrick Herron, vice president of Strategic Partnerships at Infobip, as he discusses his company's cloud communication platform that serves to engage retail customers on many levels. It leverages digital marketplace applications to help brands and other platforms engage with end-users through software enablement.
2023-02-02
05 min
Synerise Smart Sessions
#2 Customer Data Platforms
Aneta Głowacka, AI & Implementation Lead Sebastian Szczepaniak, Head of Customer Success & Implementation Joanna Langer, Product Sales Expert Martech (Europe) at Infobip This session, dedicated to Customer Data Platforms, is hosted by Aneta Głowacka whose guest is Sebastian Szczepaniak, with a special contribution from our Partner Joanna Langer. We discuss the following: Customer Experience & Understanding of their needs & preferences Why CDPs should be considered by not-only digital marketing teams Personalization & Omnichannel communication management Consent management & the future in a cookie-less era Our favorite use cases (0:00 - 5:15) - Unified customer data across...
2023-01-02
36 min
LOOD
#47 Ivan Brezak Brkan: Netokracija uz Infobip u službi Developera
Ivan Brezak Brkan priča o tome što znači Infobipova akvizicija Netokracije? Kako je Netokracija uz Infobip u službi developera? Objašnjava same početke Netokracije, stvaranje sadržaja i zajednice. SPONZOR: Podcast studio Hrvatska: https://www.podcaststudio.hr/ PODCAST PLATFORME: Website: https://www.lood.net/ Youtube main channel: https://www.youtube.com/c/loodyt Youtube clips: https://bit.ly/34Hsqu7 Spotify: https://spoti.fi/3HRj0dS Apple: https://apple.co/3rOhMdK Google: https://bit...
2022-10-31
1h 37
Netokracija Podcast
Trebamo više investitora koji su osnovali tehnološke tvrtke! (Luka Sučić)
Luka Sučić je svojevrstan "dobar duh" domaće startup scene, poznat po radu u Deutsche Telekom Hub:raum akceleratorau, Hub385 i danas u Near Hub Balkans - kroz koje je surađivao s velikim brojem domaćih startupa nove generacije.Upravo zbog tog iskustva smo na Infobip Shiftu uspjeli sjesti i prokomentirati što se se sve u zadnjih nekoliko godina promijenilo na sceni, od promjene u mentalnom sklopu do učenja na greškama dosad najuspješnijih hrvatskih tehnoloških tvrtki poput Nanobita i Infinuma:Sve više hrvatski startup radi u tajnosti, u tzv. stealthu, j...
2022-10-31
23 min
Netokracija Podcast
Kako je biti (vjerojatno) najmlađi predavač na WeAreDevelopers i Infobip Shiftu
Tomu sam prvi put upoznao u timu pobjednika startup natjecanja Srednja.hr, potom kao člana udruge DUMP, a u međuvremenu je završio gimnaziju, faks i zaposlio se u Codeanywhereu. Kao softverski inženjer u toj tvrtki je dobio priliku predavati na nekim od najvećih tehnoloških konferencija na kontinentu, WeAreDevelopers u Berlinu i Infobip Shift u Zadru.Na njima je (vjerojatno) bio najmlađi predavač pa me zanimalo ne samo kakvo mu je bilo iskustvo na samom početku karijere, već i što je naučio da bi mogao podijeliti s drugim kolegama u industriji...
2022-10-24
22 min
Office Talks
EP112: Posetili smo najveću programersku konferenciju u regionu
Sa 4.000 učesnika i 60 inostranih i regionalnih predavača, Infobip Shift konferencija danas nosi titulu jednog od najvećih događaja namenjenih programerima na Ex-Yu prostoru. Ovo je bila idealna prilika da se vratimo događajima nakon duge pauze uslovljene pandemijom, ali i da se aktivno uključimo u događaj koji organizuje naša matična kompanija (za neupućene, Infobip je krajem leta akvizirao Netokraciju). U novoj epizodi razgovarali smo o tome kako smo doživeli Shift – kako iz ugla posetilaca, tako i iz ugla video produkcije, menadžera predavača, ali i novinara. Govorili smo o predavanjima koja smo poseti...
2022-10-06
34 min
Rise of RevOps
Accelerating Pipeline Growth with Mary D'Alessandro, VP of Revenue and Revenue Operations at Infobip
This episode features an interview with Mary D’Alessandro, VP of Revenue and Revenue Operations at Infobip, a global communication platform for businesses and developers. Mary is an expert in the global mobile experience. She began her career at Vodafone, followed by operations roles at Mblox, Sinch, and Syniverse. On this episode, Mary discusses leveraging new industry trends, accelerating pipeline growth, and diagnosing revenue operations pain points.—Guest Quote“So I would say accelerating the growth of our pipeline has always been one of our main priorities. And we have done that by...
2022-07-12
28 min
Starting to Know
Why the customer experience of today is unified communication
Ostojic comes to Infobip following a decade with leading global consulting company McKinsey & Co., where as a partner he co-founded and co-led McKinsey's global Technology Council and its innovation and new business building (Leap) practices. He holds a doctorate in natural sciences from the University of Basel and a master's degree in management, technology, and economics from the Swiss Federal Institute of Technology. Visit infobip- https://www.infobip.com/ Learn more about- https://startingtoknow.com/
2022-06-15
30 min
Podcast de CRM con Jesús Hoyos
Infobip - Plataforma De Comunicaciones Y Omnicanalidad
Tomando Café con Jesús Hoyos: Infobip: Plataforma de Comunicaciones y Omnicanalidad#infobip #cx2advisory #tomandocafeconjesushoyos #podcastdecrmNos visita Vivian Jones, Latin America VP en Infobip para conocer los beneficios y bondades de Infobip como solución de omnicanalidad para manejar todo tipo de customer engagement. Infobip ofrece soluciones de SMS, video, llamadas, chat, email, WhatsApp, Messenger, y Viber, entre otros canales. Infobip maneja interacciones (Moments) que generan Conversaciones con respuestas (Answers) enfocado en Gente (People). Todo esto organizado con una estrategia de datos del cliente (CDP).Los invito a que traiga su cafe y conozcan sobre Infobip. Anteriormente Jesus Enrique Rod...
2022-04-24
54 min
What's Next with Aki Anastasiou
Infobip's Orediretse Molebaloa Discusses The Importance Of Omnichannel Strategies
Orediretse Molebaloa is the Regional Sales Engineering Manager for Infobip, where he is responsible for the growth, strategic management, technical excellence, talent management, and internal quality of service for the company’s sales engineering department. He previously worked as an Operations Support System (OSS) Engineer at Huawei Technologies, where he was responsible for the day-to-day administration of information systems and databases for network operations. In this interview, Molebaloa meets with Aki Anastasiou on MyBroadband’s What’s Next talk show to discuss omnichannel strategies. Molebaloa outlines the benefits of having an omnichannel strategy for businesses trying to enhance their customer experi...
2022-03-31
17 min
LOOD
#31 Ivan Burazin: Infobip, Startup Unicorns, Entrepreneurship
LOOD PLATFORMS WEB PAGE https://www.lood.net/ YOUTUBE/LOOD https://www.youtube.com/c/loodyt YOUTUBE/LOOD CLIPS https://bit.ly/34Hsqu7 SPOTIFY https://spoti.fi/3HRj0dS APPLE PODCASTS https://apple.co/3rOhMdK PODCASTS GOOGLE https://bit.ly/3JpJB23 ANCHOR https://bit.ly/3sIPMaL INSTAGRAM https://www.instagram.com/lood.ig FACEBOOK https://www.facebook.com/lood.fb LINKEDIN https://www.linkedin.com/company/loodli TIK TOK https://www.tiktok.com/@lood.tt FOUNDER/VINKO MIHALJEVIĆ LINKEDIN https://www.linkedin.com/in/vinkomiha... TWITTER https://twitter.com/vinkomi SPONZOR https://www.podcaststudio.hr/ GUEST/IVAN BURAZIN LINKEDIN https://w...
2022-03-14
1h 17
What's Next with Aki Anastasiou
Infobip Africa's Dharshan Naidoo Discusses How Banks Can Humanise Customer Engagement
Dharshan Naidoo is the sales team lead for Infobip Africa and is responsible for driving digital transformation across various industry sectors, including banking, fintech, insurance, retail, and media. Prior to his appointment at Infobip Africa, Naidoo was the key account manager at Vox Telecom for over eight years, and then worked for Liquid Telecom South Africa as the enterprise business development manager. He has over 19 years of experience in the ICT sector, and he uses this to assist clients and partners with complex consumer communications. In this interview, Naidoo explains how financial organisations can evaluate whether they have the technology...
2021-10-29
17 min
Podcast de CRM con Jesús Hoyos
Edición Podcast - Tomando Café Con Jesus Hoyos: Infobip - Plataforma De Omnicanalidad
Edición Podcast - Tomando Café con Jesús Hoyos: Infobip: Plataforma de OmnicanalidadOne Customer Engagement HubOct 1, 2021 - 3 PM EST#tomandocafeconjesushoyos #omnichannel #infobip#cx #cx2advisory #podcastdecrmEn este episodio vamos a conocer a Infobip, plataforma de comunicaciones y onmicanalidad para el manejo de customer engagement. Nos acompañaran:Jesús Enrique Rodriguez GuevaraRegional Account Executive Caribbean Region, InfobipGerman Andres Rojas EstupiñanRegional Product Specialist, Infobip¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedor...
2021-10-02
52 min
What's Next with Aki Anastasiou
In Conversation With Infobip's Jeremy Osbourne
Jeremy Osbourne is a prominent ICT figure and the Strategic Account Manager at Infobip. With over 25 years of experience in the digital communications, telecommunications and digital-security sectors, Osbourne has been a great asset to every organization that he has been a part of. In this interview, Jeremy Osbourne gives an overview of how brands communicate with their customers and explains why listening is so important. He discusses how industries are required to adapt to their customers’ needs and how retailers need to be responsive to rapidly evolving customer expectations.
2021-08-26
23 min
Wall Street Wildlife Investing Podcast
Podcast #53 - Cloud communications with Paul Ruppert
Cloud communications, also known as Communications Platform as a Service (or CPaaS) allows businesses to communicate with their customers using channels such as voice, email, SMS, and instant messaging. This week we sit down with industry expert, Paul Ruppert, to discuss his insights on this complex market, and hear a few anecdotes from his 20-year career in C-level roles with leading global CPaaS providers including Syniverse, mBlox (Sinch), Infobip, SAP, and Route Mobile. We also discuss Twilio's recent acquisitions of Segment and Zipwhip, and how these are helping Twilio build out its impressive omnichannel communications...
2021-08-24
32 min
Il Protagonista
IL PROTAGONISTA - Vittorio D'Alessio (Infobip): "I manager devono rischiare di più"
Il protagonista dell'IT che dialoga con Primo Bonacina è Vittorio D'Alessio, Sales Director per l'Italia di Infobip.Vittorio è un grande appassionato di viaggi, e naturalmente dà spazio alla propria passione con degli interessanti consigli sulle destinazioni da non perdere. Sul piano del business, racconta a Primo le ultime evoluzioni dell'azienda per cui lavora e in particolare del settore retail.La messaggistica, infatti, ha comportato cambiamenti non indifferenti in quell'ambito, modificando profondamente l'esperienza del cliente alle prese con gli acquisti. Le conseguenze prodotte dalla pandemia, in aggiunta, hanno modificato il quadro in modo radicale, cambiando la relazione tra i b...
2021-06-20
19 min
TELETIME News
TELETIME News - 15/06/21 | Concorrência na TV paga | M&A em alta em telecom | Cade: Algar perde recurso contra RAN Sharing
Esse podcast traz diariamente o que de mais importante acontece no mundo das telecomunicações e da conectividade na curadoria e análise da TELETIME, a publicação que acompanha o mercado de telecomunicações há 23 anos.Se você ainda não se inscreveu, o podcast está disponível nas principais plataformas: Spotify, Apple e Google Podcasts.Se você ainda não acompanha a newsletter TELETIME, inscreva-se aqui gratuitamente e fique ligado no dia a dia do mercado de telecom. É simples e é gratuito.Você ainda pode acompanhar TELETIME pelo Twitter, Linkedin, Instagram, Faceboo...
2021-06-15
08 min
Hacking HR
The Hacking HR Podcast - Episode 195
Interview with Luka Babic – Luka is the co-founder and CEO of the people analytics platform for growing startups, Orgnostic. He is the Ex-CHRO at a global unicorn, Infobip. Luka is on a professional mission to change the way businesses collect, interpret, and consume human capital data.
2021-05-21
17 min
The Power of Digital Policy
Does your organization's DNA include corporate social responsibility?
Businesses that practice corporate social responsibility (CSR) aim to improve communities, the environment, the economy, and their business bottom line. But what is CSR, why should you care, and how do you go about standing up a CSR program? This practice, which has increased as a result of the pandemic, offers a good deal of opportunity as well as risk. To learn more and determine how CSR addresses digital policy risks, such as data privacy, I reached out to Infobip’a Anisa Taraj.
2021-05-13
24 min
Good, Bad and Ugly Innovation: People, their stories and their music in 20 minutes - Top 1% Engagement on LinkedIn
Paul Ruppert - C Level Exec in the CPaaS industry explains its success and how SMS is still relevant
Our guest this week is Paul Ruppert – who among many other things, is a C Level Executive in the Cloud Communications Industry or CPaaS. Paul is a pioneer in the Mobile Industry in North America and also the International market. He tells us how the big CPaaS companies of today, such as MessageBird, Twilio, Sinch, Infobip all owe their origins to to the humble SMS message which is still a key part of the industry. Paul tells us about his career from AT&T to being a founder of Mobile 365, and how successful that company was...
2021-05-05
31 min
BSS bez tajemnic
#430 O Google Business Messages w tercecie z Joanną Langer i Hubertem Jarkiem
Cześć! Dzień dobry!Świat technologii i świat komunikacji zmienia się na naszych oczach. Wciąż powstają nowe narzędzia do komunikowania się, dzięki którym możemy szybciej dotrzeć do właściwej osoby, firmy, czy też instytucji i dowiedzieć się tego, czego w danym momencie poszukujemy.Dziś do rozmowy zaprosiłem Joannę Langer i Huberta Jarka z Infobip, z którymi porozmawiałem o Google Business Messages. Co to takiego jest? Czy jest już dostępne w Polsce? Co wspólnego mają z tą funkcją mapy Google? Posłuchajcie - jest i na poważnie i jest także trochę śmiechu ... tak...
2021-04-28
30 min
Netokracija Podcast
Što je to "devrel" i zašto je ključan za Infobip, prvi hrvatski jednorog
Već znate da je Infobip akvizirao Shift konferenciju, možda čak i da je glavni Shiftovac sada glavni diša za devrel u Infobipu. No znate li što je to uopće devrel? Infobipov CTO Izabel Jelenić i novi Chief Developer Experience Officer Ivan Burazin u ovoj će nas epizodi provesti kroz neka velika pitanja - što je zapravo devrel, možete li na njemu raditi ako nemate astronomske budžete, kakve veze sa svime time ima open source? Bonus iskustvo za sve foundere tech firmi - Izabel i Ivan nam otkrivaju kako potaknuti developere da pišu blog postove! ► Upoznajte Info...
2021-04-26
25 min
Tech.eu
Shamillah Bankiya of Dawn Capital, money for EVs and medtech, Infobip acquires Shift
And here are the notes and links for this week’s episode:🔋 Polestar raises $550 million from outside investors as EV market grows💉 Medical device company CeQur raises $115 million💵 Berlin Brands Group raises $240 million to buy and scale up third-party Amazon Marketplace brandsInterview with Carlos Cashman of ThrasioInterview with Malte Horeyseck of SellerXInterview with Jānis Bošs of Fast Brands💻 Berlin’s subscription tech-rental Grover raises €60 million in Series B round🛂 Veriff secures $69 million funding to grow identity verification businessInterview with Tiit Paananen, VP of enginee...
2021-04-16
32 min
Retail en tu Idioma
Episodio 02-08
Nuestra primer entrevista con Angelica Arevalo de INFOBIP sobre transformación digital en el retail. #quedateencasa
2021-03-08
1h 01
Echoinnovate IT - Web & Mobile App Development Technologies Podcast
Top 10 Twilio Alternatives: Which is the Best Communication APIs for Your Project?
Most people these days rely on communication API providers like Twilio. If you seek the best Twilio alternatives there are many options that you can choose for your projects. In day-to-day lives and businesses, virtual communication is becoming an integral part. Especially in this covid pandemic, most of the start-ups and enterprises have no options. To make virtual communication such as communication APIs is their number one priority. In sudden demand, communication APIs become a go-to option and today they are mostly the preferred technology for virtual communication. Know more below. Why do you need an...
2021-02-27
09 min
Knowledgebase Ninjas
User-Friendly Documentation with Sara Tilly of Infobip
Full show notes: https://document360.com/blog/user-friendly-documentation-with-sara-tilly-of-infobip/If you enjoyed this episode then please either: Subscribe, rate and review on Apple PodcastsFollow on SpotifyJoin our Facebook groupKnowledgebase Ninjas is powered by Document360.
2021-02-11
21 min
Netokracija Podcast
Opraštamo se od 2020. i predviđamo tehnološke trendove za 2021.
U prvoj ovogodišnjoj epizodi prisjećamo se tehnoloških događaja koji su obilježili 2020. godinu, kao i nekih od najzanimljivijih tekstova na Netokraciji. Iako su mnogi ostali u sjeni pandemije koronavirusa i potresa, tehnološki događaji u 2020. donosili su tračak optimizma, posebice oni u Hrvatskoj – od značajnih investicija preko akvizicija do otvaranja novih tvrtki na našim područjima. Infobip, Microblink, Agrivi, Porsche Design, Nanobit… Pregled 2020. ► Rad od doma ► Nije bilo konferencija i događaja ► Padovi Interneta, Googleovih usluga, Slacka... ► Regulacija tehnologije u EU i svijetu ► Hrvatska vlada i institucije ne podržavaju ni poduzetnike ni tehnološki sektor ► Godi...
2021-01-11
28 min
BSS bez tajemnic
#331 Od SMS do RCS, czyli ewolucja w komunikacji
Cześć! Dzień dobry!Ależ się dzieje w obszarze komunikacji. Kiedyś mieliśmy tylko smsy i email, a teraz masa komunikatorów, multichannel, omnichannel, dedykowane rozwiązania dla biznesu ...Czy wiecie, że WhatsApp ma wersję dla biznesu? A czy wiecie, że niebawem w Polsce zacznie działać RCS, czyli Rich Communication Services?O tym czym jest RCS, o tym jak używamy technologii i podchodzimy do komunikacji rozmawiam z Joanną Langer oraz Hubertem Jarkiem z Infobip.Posłuchajcie! Warto!!!! ten odcinek jest też w wersji video - https://youtu.be/7twKrksYYGI !!!Kilka przydatnych linków:Stron...
2020-12-18
29 min
Dinis Guarda YouTube Podcast Series - Powered by citiesabc.com and businessabc.net
Anuj Khanna CEO and Founder kashkind.com - The Future Of Finance - Fintech
Anuj Khanna is the founder and CEO of Kashkind, a business loans marketplace. Anuj is focussed on solving the problem of making business finance easily available to SME's by automating the entire banking ecosystem and having one universal loan application process for all lenders.Anuj Khanna Interview Focus1. An introduction from you - background, overview, education... 2. Career highlights3. About kashkind.com organisation and focus?4. How do you see Society 5.0 - 4IR and all areas of digital transformation?5. What are your views on our society, technology and digital transformations?6. What are...
2020-12-15
30 min
Netokracija Podcast
Remote rad u Hrvatskoj: Možemo li napredovati, biti inovativni i kreativni
Budite inovativni i kreativni! Microsoft je uz niz drugih tvrtki, od Twittera do Deloittea, najavio kako će im zaposlenici odsad pa nadalje imati mogućnost raditi na daljinu - 'remotely' - što su prihvatile i hrvatske tehnološke tvrtke (npr. Infobip!) , ali i poslodavci poput banaka (Raiffeisen) i telekoma (A1, Hrvatski telekom...). Unatoč tome, mnoge brine kako biti kreativan, inovativan i napredovati ako radiš od doma ili na daljinu. U ovoj epizodi Netokracija Podcasta Ivan i Mia dijele svoja iskustva zajedno s iskusnim 'remote' profesionalcima: Lukom Kladarićem, Lucijanom Blagonićem i suosnivačem OptimoRoutea i bivšim Googleovim inženjerom Mar...
2020-10-19
50 min
SlatorPod
#34 SDL Soars, What’s Sockeye, Who Owns Systran, Loc at Infobip, Aussie Troubles
In amongst arguing about salmon in this week’s SlatorPod, Florian and Esther talk about SDL’s shares, which rallied on the release of their H1 2020 financial results. Esther discusses SYSTRAN’s new owner, South Korea-based STIC Investments, who took a controlling stake in the MT provider in July 2020 alongside a consortium of minority investors. The two share localization insights from Croatian cloud communications company Infobip, who recently hired an LSP and a translation management system (TMS) provider and implemented a continuous loc model.Florian gives an update on Sockeye (not the salmon). Amazon’s open sourc...
2020-08-14
31 min
Tech.eu
Facebook sues EU, AUTO1 nabs €225M + an interview with Atomico & Moonfire founder Mattias Ljungman
And here are the notes and links for this week’s episode:Telegram vs. AppleApple Faces EU Antitrust Complaint from Messaging App Telegram (Bloomberg Law)Telegram files EU antitrust complaint against Apple’s App Store (Ars Technica)Durov’s Telegram channelFacebook vs. the EUIrony isn’t dead… Facebook sues EU on data privacy grounds for requesting too much personal data (The Register)Facebook sues EU antitrust regulator for excessive data requests (Reuters)Facebook sues EU for requesting ‘highly sensitive personal information’ (The Brussels Times)AUTO1 scores a big round of...
2020-08-03
27 min
Weekend Talk
#104 – Алексей Золотых о переезде из Челябинска, ценности работы в ПК HolyJS и множества выступлений
Алексей Золотых, teamlead в компании Infobip, в гостях у Андрея Смирнова из Frontend Weekend. Хочешь поддержать Frontend Weekend, переходи на http://frontendweekend.ml ;) 00:28 Как стали вести мастер-классы по GraphQL вместе с Чертороговым? 03:15 Чем можешь быть известен моей аудитории? 03:58 Почему оцениваешь себя сугубо в количественных характеристиках? 05:41 Зачем начал выступать и почему так часто делаешь доклады? 07:55 Как попал во frontend-разработку и почему переехал в Питер из Тюмени? 13:46 Почему почти сразу после переезда ушел в Wrike и как это повлияло на спикерство? 17:35 Как попал в программный комитет HolyJS и как выглядит собеседование туда? 21:14 В чём ценность участия в ПК, если за это не платят деньги? 26:47 Хотелось ли уйти из ПК и почему Холи не только про бизнес? 33:02 Почему вообще решил переходить из Wrike в Infobip? 35:27 Думал ли о такой судьбе в университете и как сейчас с баскетболом? 37:30 Санкт-Петербург или Челябинск? 38:41 Готовим вместе с frontend-разработчиком 42:19 Совет от Леши Ссылки по теме: 1) Ближайшая конференция HolyJS – https://holyjs-piter.ru 2) Frontend Weekend Patreon – https://patreon.com/frontendweekend
2020-03-18
44 min
L'Effarouchement des Étourneaux, par @Ecranmobilefr
Infobip dans les allées de Mobile One - L'effarouchement des étourneaux
J’ai baladé mon micro dans les allées du Mobile One, salon / conférence française née sur l’idée initiale des App Days. Je suis allé à la rencontre de Stéphane Chatelain, sur le stand d'Infobip Infobip est né en Croatie. Ils étaient opérateur de téléphonie. “Brokers” comme on disait à l’époque. Des techniciens qui nouaient des relations de partenariat avec les opérateurs physiques un peu partout dans le monde, de manière à être capable de proposer une solution de communication client unifiée à une marque, sans jamais avoir à contacter chacun des opérateurs nat...
2019-12-02
25 min
Netokracija Podcast
Kako dobiti udio u tehnološkoj tvrtki i što je radničko dioničarstvo (inspirirano Infobipom)
Najava Infobipovovog izlazak na burzu pokazuje vrijednost uključivanja zaposlenika u tehnlološke tvrtke. Infobipov IPO bi mogao stvoriti cijelu jednu novu generaciju poduzetnika i investitora, zahvaljujući njihovom ESOP programu (Employee Stock Ownership Plan) tj. radničkom dioničarstvu kroz koje najbolji zaposlenike osnivači Silvio, Roberto i Izabel uključuju u uspjeh najveće hrvatske tehnološke tvrtke. Jesu li osnivači hrvatskih tehnoloških tvrtki spremni davati udjele u svojim tvrtkama? Razgovor o radničkom dioničarstvu i udjelima čini se kao logična prva epizoda. Posebno ako u njoj otkrijemo nove partnere u Netokraciji i Mia i ja objasnimo...
2019-10-03
33 min