Informa TechTarget - Podcast Details

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Targeting AI Alibaba.com B2B marketplace buys and sells with AIIn this episode of the Targeting AI podcast from AI Business, Esther Shittu and Shaun Sutner interview Justin Liu of B2B platform Alibaba.com., discussing his extensive experience in e-commerce and the evolution of B2B sourcing in the age of AI. Liu shares insights on the complexities of B2B transactions, the innovative AI tools being implemented to enhance buyer and seller experiences, and the rapid adoption of these technologies by small businesses. He also highlights the importance of supplier verification and security in B2B commerce, and how AI is transforming traditional roles in...

2025-11-1841 min

Targeting AI Changing enterprises' misconceptions about AISome think AI is just a trend and that we are on the verge of a bubble. That is not the case for Arun Subramaniyan, of Articul8. This enterprise AI vendor offers customers a platform for developing and deploying customized generative AI applications. In this Targeting AI podcast, Subramaniyan discusses some of the misconceptions enterprises have about implementing AI technology and the significance of measuring ROI. Featuring: Arun Subramaniyan, CEO and founder of Articul8 In this episode, we cover how: AI is a necessity for solving complex problems, not just a trend. Enterprises struggle...

2025-11-0425 min

Targeting AI Breaking news: What Nvidia's $5 trillion milestone means for AIIn this special news analysis edition of the Targeting AI podcast from AI Business, Esther Shittu and Shaun Sutner discuss Nvidia's historic achievement on Oct. 29 of becoming the first company to reach a $5 trillion market valuation with R "Ray" Wang of Constellation Research. The conversation explores the implications of this milestone for enterprise AI technology, the current AI boom, and the potential for a bubble in the market. They also touch on Nvidia's market position and the concerns surrounding monopoly in the context of the ongoing U.S.-China AI war. Featuring R "Ray" Wang, founder and...

2025-10-2905 min

Targeting AI Breaking News: Impact of the AWS Outage on AI ApplicationsIn this breaking news analysis episode of the Targeting AI podcast from Informa TechTarget's AI Business, Esther Shittu and Shaun Sutner discuss the recent AWS outage that disrupted numerous websites and services, including AI applications such as widely used generative AI models from OpenAI and Anthropic. Tech analyst David Nicholson provides insights into the causes of the outage, emphasizing the importance of multi-site redundancy for enterprises relying on cloud services. The discussion also touches on the implications for AI applications and the need for businesses to consider redundancy options to prevent future disruptions. Featuring: David Nicholson, analyst...

2025-10-2105 min

Targeting AI Salesforce advances its agentic AI platform with Agentforce 360In this breaking news analysis episode of the Targeting AI podcast from Informa TechTarget's AI Business, hosts Esther Shittu and Shaun Sutner discuss the latest innovations in agentic AI technology unveiled at Salesforce's Dreamforce conference in October with guest Madhav Thattai of CRM and CX giant Salesforce. The conversation covers the new Agentforce 360 platform, including hybrid reasoning, enhanced control and context for agents, and the importance of the user experience and data privacy. Thattai emphasizes the need for a balance between creativity and control in enterprise AI applications. Featuring: Madhav Thattai, SVP and COO of Agentforce product...

2025-10-1310 min

Targeting AI UiPath moves from RPA to agentic AIIn this podcast, Mark Geene of robotic process automation (RPA) vendor UiPath discusses the evolution of RPA and the emergence of agentic AI. He explains how these technologies are transforming business processes, the importance of governance and compliance, and the future of work with digital workers. Geene also highlights the role of data in enabling effective AI agents and shares insights on the competitive landscape of RPA vendors. The discussion concludes with predictions about the future of AI in business. In the episode, we cover how: RPA automates repetitive tasks and is limited to deterministic workflows ...

2025-10-0729 min

Targeting AI CoreWeave signs $14.2 billion deal with Meta PlatformsIn this special breaking news analysis edition of the Targeting AI podcast from AI Business, hosts Shaun Sutner and Esther Shittu dive into the latest developments in the AI industry with Torsten Volk, an analyst with Omdia. Both AI Business and Omdia are owned by Informa TechTarget. This episode covers AI cloud computing vendor CoreWeave's groundbreaking $14 billion AI compute deal with Meta Platforms, exploring its implications for enterprise AI and the future of data center services. Join us as we unravel the complexities of AI infrastructure, the race for GPU power, and the strategic moves shaping the tech landscape...

2025-09-3006 min

Targeting AI Capital One takes on GenAI in a big wayAs one of the biggest financial institutions in the U.S., Capital One isn’t running away from generative AI and agentic AI. Instead, the $490 billion company is using the technology to enhance both internal operations and customer experience. In this Targeting AI episode, the chief scientist and executive vice president at Capital One discusses some of the challenges and opportunities the financial giant is facing in customizing LLMs, and how the company continues to prioritize risk management and safety. Featuring: Prem Natarajan, executive vice president, head of enterprise AI and chief scientist, Capital One In...

2025-09-2331 min

Targeting AI IBM, agentic AI and the future of enterprise toolsAs a legacy organization, IBM has long been a champion for open source, especially in the age of GenAI. In this episode of Targeting AI from Informa TechTarget, Bruno Aziza, vice president of data, AI and analytics at IBM, discusses how the vendor has had to rebrand and shift in the age of GenAI and agentic AI. Aziza shares insights on talent challenges, IBM's data strategy with Watson X, and the significance of customer-centric AI solutions. Featuring: Bruno Aziza, vice president of data, AI and analytics at IBM In today’s episode, we cover how: T...

2025-09-0932 min

Targeting AI The future of AI chips: Cerebras’ unique strategyIn a market dominated by Nvidia H100 GPUs, Cerebras Systems seeks to develop the world's largest AI chip, the Wafer Scale Engine. In this episode of Targeting AI from Informa TechTarget, James Wang, the vendor's director of product marketing, discusses the importance of the inference market for AI technology and how the company's strategic partnerships are essential for growth. He elaborates on the evolving landscape of AI, including the significance of agentic AI and touches on Cerebras' future direction as a cloud and API company. Featuring: James Wang, director of product marketing at Cerebras Systems ...

2025-08-1234 min

Targeting AI Not yet three years old, GenAI has made a dramatic impact on society, law and artIn this two-year anniversary episode of Targeting AI from Informa TechTarget, Michael Bennett discusses the rapid evolution of generative AI technology, and its implications for society, legal frameworks and creative industries. He highlights the public's growing awareness and understanding of AI, the legal challenges surrounding copyright and fair use, and the moral questions that arise from the use of AI in creative fields. Featuring: Michael Bennett, associate vice chancellor for data science and artificial intelligence strategy at University of Illinois Chicago In this episode, we cover: The public's awareness of AI technology has significantly inc...

2025-07-2942 min

Targeting AI News Now: Trump's AI plan and its impact on tech industry and usersIn this special news edition of Targeting AI from Informa TechTarget, government reporter Makenzie Holland discusses President Trump's AI action plan and executive orders aimed at promoting AI development and ensuring U.S. dominance in the AI race. Featuring: Makenzie Holland, Informa TechTarget senior news writer In today’s episode, senior new director Shaun Sutner and AI news writer Esther Shittu cover these topics: President Trump’s new executive order and its intent How the executive orders differ from the president’s previous orders and President Biden’s 2023 executive order Woke AI and political bias con...

2025-07-2420 min

Targeting AI Database vendor MongoDB embraces GenAIIn this episode of the Targeting AI podcast from Informa TechTarget, Ben Flast, of NoSQL database vendor MongoDB, discusses the company's rapid integration of generative AI technologies, including vector search and real-time updates through Atlas Stream Processing. He emphasizes the importance of community engagement and the role of agentic AI in enhancing developer productivity. The conversation also explores the differences between open source and proprietary models, the impact of model sizes on performance, and MongoDB's approach to AI governance. Flast shares customer applications that highlight the transformative potential of AI in various industries and concludes with insights into future...

2025-07-1526 min

Targeting AI Diverse data, ethical use key to responsible AI engineeringThe lack of diversity in AI systems has been an issue since the birth of the technology. In this episode of the Targeting AI podcast from Informa TechTarget, Karen Panetta discusses the importance of diversity in tech, and the ethical implications of AI. She emphasizes the need for inclusive design in engineering and AI systems, the role of digital twins in education, and the challenges of AI bias. Featuring: Karen Panetta, an IEEE fellow and dean of graduate engineering education at Tufts University In today's episode, we cover these topics: AI should focus on...

2025-07-0135 min

Targeting AI Tech pioneer Alan Trefler of Pegasystems: GenAI added creativity, speed and scale to workflowsIn this episode of the Targeting AI podcast, Shaun Sutner and Esther Ajao interview Alan Trefler, founder and CEO of Pegasystems, discussing the evolution of AI technology, particularly generative AI, and its integration into business processes. Trefler shares insights on the differences between design time and runtime applications of AI, the importance of workflow engines, and the challenges of AI safety and reliability. He emphasizes the need for collaboration between AI and human expertise, and outlines Pegasystems' roadmap for effectively using AI in business process automation and legacy transformation. Featuring: Alan Trefler, founder and CEO, Pegasystems.

2025-06-1733 min

Enterprise Apps Unpacked SAP makes case for integrated “flywheel” of AI, data and applicationsSAP has faced numerous challenges in recent years, but three big ones stand out: moving its on-premises products to the cloud; convincing customers to adopt its current ERP platform, S/4HANA Cloud; and meeting the unprecedented demand for artificial intelligence by developing practical AI applications. SAP touted significant progress on all three fronts at its annual Sapphire conference, which was held on consecutive weeks this month, first in Orlando and then in Madrid. It repositioned S/4HANA Cloud ERP as a mix-and-match, AI-infused "business suite" – a throwback to the brand name of its previous ERP flagship. It au...

2025-05-2926 min

Enterprise Apps Unpacked Developing products with spatial computing and virtual twinsAn emerging technology called spatial computing combines virtual reality and augmented reality to enable location-aware digital interaction with the real world. It has big potential, but practical applications have been slow to arrive. A new offering from Dassault Systèmes, a French maker of 3D design software, could begin to change that. Called 3DLive, the new app, expected in summer 2025, integrates the vendor's 3DEXPERIENCE product development and collaboration platform with the Apple Vision Pro mixed-reality AR/VR headset to create a "virtual" twin of a product -- an immersive, information-rich type of digital twin created in 3DEXPERIENCE...

2025-04-3040 min

Enterprise Apps Unpacked Agentic AI from Salesforce and Oracle: The new leading edge of ERP?For two glorious years, generative AI held sway as the AI darling among ERP vendors. But impressive as Gen AI might be, it's mostly limited to generating content and not really capable of the process management and decision making needed to reach the holy grail of AI: Fully autonomous artificial intelligence. That level of technological innovation is the promise of so-called agentic AI: smart "agents," such as AI-driven chatbots and robotic process automation (RPA), that can perform tasks autonomously, make decisions and learn from experience. In recent months agentic AI has become the new vanguard of AI...

2025-03-3135 min

IT Ops Query Charity Majors on AI observability and a call to action for SREsCharity Majors pioneered the term 'observability' as co-founder and CTO of Honeycomb.io, based on her experience building and managing distributed systems at Parse, Facebook, and Linden Lab building Second Life. She is the co-author of the O'Reilly books Observability Engineering and Database Reliability Engineering. Her Honeycomb bio adds that she "loves free speech, free software and single malt scotch." In this interview with Informa TechTarget senior news writer Beth Pariseau, Majors covers the interplay between AI and observability, "Observability 2.0," and urges site reliability engineers to lean into AI agents, even if they seem to be replacements.

2025-03-2023 min

Targeting AI How the legal profession can benefit from AI technologyIn the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession. It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to block general access to AI tools. Most recently, Hill Dickinson, a law firm in the U.K., asked its staff not to use generative AI tools like ChatGPT. Many law firms are using...

2025-03-1139 min

Enterprise Apps Unpacked Blackline CIO on the Customer Zero approach to AIIt's been said that the main job of a chief information officer is "keeping the lights on" – making sure an organization's IT systems are up to date, reliable and running smoothly. But CIOs of software vendors sometimes play an additional role as early users of products under development. The approach is often called Customer Zero, "drinking your own champagne" or "eating your own dog food," and advocates say it can improve innovation and quality control in products and services and boost customer satisfaction. In the podcast, Sumit Johar, CIO of Blackline, a Los Angeles-based maker of cloud-based ac...

2025-02-2727 min

Targeting AI Good data strategy is needed for GenAIWithout a good data strategy, generative AI becomes unusable technology for enterprises. This was true when ChatGPT started becoming popular, and it is even more accurate years later. The most recent example is the AI Chinese startup DeepSeek. While most AI cloud providers like Google, AWS and Microsoft now offer the DeepSeek-R1 reasoning model, many AI experts believe that enterprises might be hesitant to use it due to the data it was trained on. Despite DeepSeek's R1's innovation, it all comes down to the foundation, said Michelle Bonat, chief AI officer at...

2025-02-2538 min

Targeting AI Multilingual LLM revolves around synthetic dataWhile some vendors are working to ensure large language models become better at reasoning, other AI vendors are making them compatible in multiple languages. Writer is a provider of a full-stack generative AI platform for enterprises. While the vendor provides a generative AI platform that enterprises can use to build generative AI capabilities into their workflows, it also offers a family of LLMs: Palmyra. The models support text generation and translation in numerous languages, including Spanish, French, Hindi and Russian. "Multilingual training data and models that can be as good in dozens of...

2025-02-1133 min

Enterprise Apps Unpacked SAP in 2025: S/4HANA, cloud pressure buildsA case can be made that for the past decade and a half, SAP has been almost entirely focused on two things: getting customers to adopt its next-generation ERP platform, S/4HANA, and shifting its development efforts from on-premises systems to the cloud – and getting customers to follow. Now, with the calendar turned to 2025, the December 31, 2027 deadline -- when SAP says it will stop supporting legacy on-premises ECC and R/3 systems, in effect requiring most customers to upgrade to S/4HANA -- looms uncomfortably near. A Gartner survey shows most have yet to make the move. ...

2025-01-2832 min

Targeting AI Cisco generative AI strategy hinges on CX and agentsThe contact center world is a difficult place, packed with frustration and stress. Digital communications giant Cisco sees its mission as easing that experience for human contact center workers and the customers they deal with every day. For that undertaking, the vendor has seized on generative AI and agentic AI as the vehicles to both automate and augment the work of humans, in essence, smartening up the traditional chatbots that have long helped companies interact with their customers. "We're to see a lot more of what I call event-based communication, proactive communication outbound...

2025-01-2836 min

Targeting AI Box content management generative AI route is model-agnosticBox has been in the AI game for a long time. But when generative AI mushroomed into a transformative force in the tech world, the cloud content management vendor opted to turn to specialists in the new and fast-growing technology to power the arsenal of tools in its platform. "We've been doing AI for many years. But the really cool thing that happened … AI got to the point where the generative AI models understood content," said Ben Kus, CTO at Box, on the Targeting AI podcast from Informa TechTarget. "For us, this whole generative AI re...

2025-01-1440 min

Targeting AI Autonomous AI agents on the riseThis is the year of AI agents. The last few months of 2024 brought much talk about and expectations for AI agents that can operate autonomously and semi-autonomously. Many vendors have capitalized on the enthusiasm to introduce new agentic products: Salesforce came out with Agentforce, and Microsoft introduced Copilot agents. With 2025 here, questions about whether the momentum on agents will continue. Some see the agentic hype, and real progress, persisting this year. Craig Le Clair, a Forrester Research analyst and author of the soon-to-be-published book Random Acts of Automation, is among those who think...

2025-01-0245 min

Enterprise Apps Unpacked Sentient documents, anticipatory interfaces and the next UIERP vendors have been eager to ride the generative AI wave, and it has become commonplace for them to assert that machine learning and other types of AI will revolutionize the way people interact with business applications and data. AI is already enabling natural language data queries and commands and starting to take over workflows that cross ERP modules. Chatbots are evolving from simple logic machines to become "smart" agents capable of communicating and making decisions like humans. The user interface will become so automated and abstracted from the underlying applications, proponents say, that users will rarely need to...

2024-12-1632 min

Targeting AI Moveworks uses AI to grow its employee automation platformThe AI application startup, which was founded in 2016 and was valued at more than $2.1 billion in 2021, uses a reasoning engine to help employees search for information across the enterprise. Since its inception, a key ingredient in the company's success has been AI and generative AI technology. "We were the first company after Google to deploy BERT in production," said co-founder and president Varun Singh on the latest episode of Informa TechTarget's Targeting AI podcast. BERT was Google's first model with bidirectional encoding that enabled computers to understand large text spans. It was pretrained...

2024-12-1047 min

Targeting AI Examining the tech stances of Kamala Harris and Donald Trump, plus J.D. VanceDemocratic presidential candidate Kamala Harris is a product of two decades of California politics who has longstanding ties to the tech and AI communities in her home state. But in her role as President Joe Biden's vice president during the past four years, Harris was tasked with overseeing Biden's executive order on AI, with its emphasis on government regulation. And it was she who hosted leaders of tech giants at the White House last year and secured pledges from them to focus on AI safety. In sharp contrast is the GOP presidential nominee, Donald Trump.

2024-08-051h 05

Targeting AI Lenovo stakes claim to generative AI at the edgeWhile Apple garnered wide attention for its recent embrace of generative AI for iPhones and Macs, rival end point device maker Lenovo already had a similar strategy in place. The multinational consumer products vendor, based in China, is known for its ThinkPad line of laptops and for mobile phones made by its Motorola subsidiary. But Lenovo also has for a few years been advancing a “pocket to cloud” approach to computing. That strategy now includes GenAI capabilities residing on smartphones, AI PCs and laptops and more powerful cloud processing power in Lenovo data centers and cust...

2024-06-1742 min

Targeting AI The importance of open source in GenAIThe rise of generative AI has also brought renewed interest and growth in open source technology. But the question of open source is still "open" in generative AI. Sometimes, the code is open -- other times, the training data and weights are open. A leader in the open source large language model arena is Meta. However, despite the popularity of the social media's giant's Llama family of large language models (LLMs), some say Meta's LLMs are not fully open source. One vendor that built on top of Llama is Lightning AI. Light...

2024-05-3150 min

Targeting AI A vision of an AI future that may not include humansIn intellectual tech circles, a debate over artificial general intelligence and the AI future is raging. Dan Faggella is in the middle of this highly charged discussion, arguing on various platforms that artificial general intelligence (AGI) will be here sooner than many people think, and it will likely take the place of human civilization. "It is most likely, in my opinion, that should we have AGI, it won't follow too long from there that humanity would be attenuated. So, we would fade out," Faggella said on the Targeting AI podcast from TechTarget Editorial. "The...

2024-05-2047 min

Targeting AI Salesforce open model AI strategy aims for trust, automationSalesforce was an early adopter of generative AI, seizing on large language model technology from OpenAI to integrate into its own applications. But the CRM and CX giant quickly evolved an open model strategy. It now gives customers access to multiple third-party LLMs while providing its own AI trust layer to try to ensure that Salesforce users can safely rely on AI-generated outputs. Jayesh Govindarajan, senior vice president at Salesforce AI, calls this approach "BYOLLLM," or bring your own LLLM. "The Salesforce LLM strategy is to provide an open-model ecosystem for our customers,"...

2024-05-0636 min

Targeting AI Examining developers' perception of AI tools at GitHubThe explosive popularity of generative AI has been accompanied by the question of whether developers are finding great uses for the new technology. While the hype around GenAI has grown, the perception of its usefulness for developers has changed. "Developers are eager to kind of embrace AI more into their complex tasks, but not for every part, and they're not open to the same degree," GitHub researcher Eirini Kalliamvakou said on the Targeting AI podcast from TechTarget Editorial. On Jan. 17, Kalliamvakou released new findings that showed the evolution of developers' expectations of and...

2024-04-2238 min

Targeting AI Musicians and the fight for fairness in the age of GenAIThe growth of generative AI technology has led to concerns about the data AI technology companies use to train their systems. Authors, journalists and now musicians have accused generative AI vendors of using copyrighted material to train large language models. More than 200 musicians signed an open letter released Tuesday by the Artists Rights Alliance calling on AI developers to stop their "assault on human creativity." While the artists argue that responsible use of generative AI technology could help the music industry, they also maintain that irresponsible use could threaten the livelihoods of many.

2024-04-0837 min

Targeting AI Security, bias risks are inherent in GenAI black box modelsFrom bias to hallucinations, it is apparent that generative AI models are far from perfect and present risks. Most recently, tech giants -- notably Google -- have run into trouble after their models made egregious mistakes that reflect the inherent problem with the data sets upon which large language models (LLMs) are based. Microsoft faced criticism when its models from partner OpenAI generated disturbing images of monsters and women. The problem is due to the architecture of the LLMs, according to Gary McGraw, co-founder of the Berryville Institute of Machine Learning. ...

2024-03-2537 min

Enterprise Apps Unpacked Generative AI puts humans at the center of the customer service loopFor years, artificial intelligence has helped to improve customer service by making automated chatbots more intelligent and enabling voice-controlled phone menus. But now the human-like communication abilities of generative AI tools such as ChatGPT are helping contact-center agents find quick answers for customers. And despite AI's reputation as a soulless automaton, the newest generation of AI could instead help humanize customer service by letting agents spend less time searching for information so they can be more attentive to the feelings and needs of customers. In this podcast, Brian McKenna, senior analyst of business applications at TechTarget's Enterprise...

2024-03-1126 min

Targeting AI A look at independent AI hardware and software vendor SambaNova's open source strategyAI hardware and software provider SambaNova Systems seeks to put enterprise customers in charge of their data while using open source models. A smaller competitor of AI hardware vendor Nvidia, the AI vendor is trying to distinguish itself by helping enterprises train and deploy large models that they can't train on Nvidia's systems. "What we try to focus on is how do we actually create a hardware platform that allows these companies to take these hard problems where the models are really big and deploy them in a reasonable way," co-founder and CEO Rodrigo Liang...

2024-03-1150 min

Targeting AI It's looking like 2024 is the year of ROI for generative AIGenerative AI vendors and investors have turned their attention from last year's innovative frenzy to ROI, monetizing the language models that have revolutionized the tech world in a short time. That's the outlook on 2024 from Kashyap Kompella, founder and analyst at RPA2AI Research, who was a guest on the Targeting AI podcast from TechTarget Editorial. "If we think about it, 2023 really was the year of shock and awe for AI technology," Kompella said on the podcast. "But I think in 2024, there is going to be some amount of focus -- if not sole focus...

2024-02-2650 min

Targeting AI AI, hiring and the need for humans in the loopThe fear of AI technology eliminating thousands of jobs or affecting the hiring process continues to prevail in the age of generative AI. While many believe that AI technology will augment workers, some are already seeing the effect of AI in the job market. Indeed, tech companies and other large enterprises have laid off thousands of workers in recent months, though staffing levels are mostly still higher than before the COVID-19 pandemic. ResumeBuilder.com found in a November 2023 survey that of 750 business leaders, 44% reported AI technology would cause layoffs in 2024. The presence of AI in the hi...

2024-02-1249 min

Targeting AI Examining Microsoft venture fund M12’s AI investment approachIn the age of generative AI, Microsoft has become one of the lead investors after its massive investment in ChatGPT creator OpenAI. Since Microsoft's $13 billion investment in OpenAI, the AI market has seen changes including a tilt toward smaller and open source AI language models. Meanwhile, the tech giant's venture fund, M12, (which did not take part in the tech giant's deal with OpenAI) is still keeping its eye out for other AI startups that could be just as big as OpenAI. M12 seeks technologies that are new and transformative in the market, said partner...

2024-01-1644 min

Targeting AI Guiding generative AI toward responsible useWhen Juliette Powell and Art Kleiner started working on their book, The AI Dilemma: 7 Principles for Responsible Technology, generative AI had not yet exploded into the public consciousness. But after OpenAI released its blockbuster AI chatbot, ChatGPT, in October 2022, the co-authors went back to revise their narrative to accommodate the sudden emergence of a transformative force in business and society, one that needs guidelines and regulations for responsible use perhaps more than any other new software technology. "Now that we have generative AI in our hands … we also have to have the responsibility of how th...

2024-01-0245 min

Targeting AI Looking ahead: 2024 will see generative AI matureWith 2023 being the year for generative AI, 2024 will be the year the technology grows and develops. Many industry experts think that instead of the hype slowing, it will blossom. "In 2024, there will not be a trough of disillusionment with this tech, ever," said Mike Leone, an analyst at TechTarget's Enterprise Strategy Group, on the Targeting AI podcast from TechTarget Editorial. "We're jumping from hype to seeing productivity enhancements and improvements." However, the year will likely bring about many more AI models with both mature and immature enterprise capabilities. Enterprises may also see cost...

2023-12-181h 12

Targeting AI AI-assisted driving here long before autonomous vehiclesWide use of autonomous vehicles is far off in the hazy future. But truck and "last-mile" delivery van fleets serving online shoppers are already using advanced AI technology to guide drivers to their destinations safely. As Stefan Heck, CEO of Nauto, vendor of an AI-powered driver and fleet safety system, explained it on the Targeting AI podcast from TechTarget News, Nauto uses the same driving tools as autonomous vehicles, but leaves human drivers in charge. "We're not trying to replace the driver at all. We're a co-pilot or a guide, an advisor or...

2023-12-0440 min

Targeting AI Diving into Wayfair’s machine learning and AI odysseyWayfair's machine learning strategy has been critical to its growth. The online furniture retailer's machine learning and AI journey started in 2013. "It was about 'We think we can do better business, make our dollars go longer if we actually optimize this toolkit,'" said Tulia Plumettaz, Wayfair's director of machine learning, during the Targeting AI podcast from TechTarget News. Wayfair started with putting machine learning technology to work to enhance its marketing. This meant using machine learning and AI technology to find the best medium to place its ads. Soon, the...

2023-11-2037 min

Targeting AI Tech industry reaction to Biden’s AI executive order mixedThe tech industry is dealing with the implications of an executive order on AI signed by President Joe Biden Oct. 30. The order aims to establish new standards for AI safety and security, while protecting the privacy of American citizens, promoting innovation and spurring development of responsible AI. "It's really looking at developing guidelines and best practices really across the whole field," said Katherine Hendrickson, a senior research lead at EpiSci, an AI military and aerospace software and hardware vendor, on the Targeting AI podcast from TechTarget News. While the order holds much promise for AI system deve...

2023-11-0648 min

Targeting AI Generative AI and CX co-existing, carefullyCustomer experience chatbots that not only fail to deliver but also fall short of their human counterparts are the bane of CX designers' vision of an automated future. Now, the arrival of generative AI technology is promising to correct dysfunctional chatbots' missteps, ease the burden on overworked and underappreciated human customer service agents and satisfy frustrated consumers. But CX expert Don Fluckinger, a veteran tech journalist who has also worked as a CX industry analyst, casts a skeptical eye on claims made on behalf of generative AI and takes a cautionary view of automation and...

2023-10-1041 min

Targeting AI Global hiring tech company Oyster treads carefully with generative AIOyster is keeping its distance from the generative AI craze, at least for now. When the vendor, whose platform helps companies with hiring, paying and managing employees in 180 countries around the world, recently came out with a new chatbot, Pearl, it fueled it with basic conversational AI, not the generative variety. That's largely because Oyster wanted to skirt generative AI's by now well-known risks of outputting inaccurate and biased information, said Michael McCormick, senior vice president of product and engineering at Oyster, on this week's episode of TechTarget Editorial's Targeting AI podcast. The...

2023-09-2549 min

Targeting AI AI facing ”turtles all the way down”AI technology has become a “turtles all the way" down problem. It's a dilemma in which AI technology is created to solve a particular problem. But in order to test the first AI tool, the tester has to use another AI technology, and then a third, and so on. According to Johna Till Johnson, CEO of advisory and IT consulting firm Nemertes Research, most enterprises try to avoid this problem by first providing proprietary data to the input of the first AI technology and testing the output, eliminating the need to have an AI tester te...

2023-08-2834 min

Targeting AI AI: good and evil in the movies, and in realityWhether AI is good and helpful or evil and dangerous is the stuff of endless debate in tech circles during this year's "generative AI moment." In the movies, though, it's been pretty consistent: AI is the kind of malevolent force as embodied the HAL 9000 computer in the 1968 sci-fi classic 2001: A Space Odyssey. But CX analyst Liz Miller of Constellation Research, who recently wrote a blog about AI and the movies and Salesforce, says AI should be seen as more like Meryl Streep's helpful assistant in the 2006 film The Devil Wears Prada. Andy, the...

2023-08-1449 min